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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

EEST Energy Services (Thailand) Ltd.

Job Description

BOX BOX Hotel and Sports Restaurant, a hotel under EEST Energy Services (Thailand) Co., Ltd.

📍 Qualifications

• Bachelor’s degree in Hospitality Management, Food and Beverage Business, or a related field (preferred).

• At least 5 years of experience in restaurants, hotels, or F&B operations.

• Strong knowledge and deep understanding of restaurant operations, including food and service quality control, kitchen management, chef team management, and related staff coordination.

• Experience in food cost and beverage cost control.

• Ability to solve problems on the spot and handle urgent situations effectively.

• Capable of coordinating between management, staff, and related departments.

• Assist in monitoring the overall condition of the restaurant and hotel, service quality, and customer satisfaction.

• Ability to create a positive work environment, promote teamwork, and maintain high service standards.

• Strong leadership skills with the ability to coach and develop team members.

• Service-minded, detail-oriented, and with a professional personality.

• Good communication skills and ability to coordinate across multiple departments.

• Ability to work under pressure and manage multiple tasks simultaneously.

• Familiar with restaurant systems, reservation software, and inventory management tools (POS, Inventory, Reports).

• English communication skills at a working level.

• Location work at Sattahip, Chonburi

Hilton Hotel

Job Description

A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team

A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possesss the following qualifications, attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Accountable and resilient
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Nivata Tapestry Collection By Hilton

Job Description

Job Description

PTG Energy Public Company Limited

Job Description

To define the vision, strategy, and operational direction of the function; establish high-performance standards and systems; enhance process effectiveness; drive organizational change; and manage resources appropriately to ensure the function fully supports and delivers the organization’s strategic objectives.

Responsibilities

• Define strategic objectives and budget for the Operational Excellence & Business Development function in alignment with corporate goals.

• Establish KPIs, strategic direction, and operational roadmap for the function.

• Oversee overall performance of the function to ensure delivery against strategic objectives (e.g., cost reduction, efficiency improvement, service quality enhancement).

• Manage all resources (people, budget, technology, and data) to ensure operational efficiency and effectiveness.

• Promote a culture of Continuous Improvement through the application of tools and methodologies such as Lean, Six Sigma, Kaizen, Value Stream Mapping, etc.

• Drive cross-functional collaboration with Operations, Business Units, and support functions (e.g., Supply Chain, IT, Quality, Retail Operations) to align goals and processes.

• Define and monitor KPIs on a regular basis and prepare performance reports for senior management.

• Lead Change Management initiatives to ensure improvement projects are implemented smoothly and that new systems/processes are effectively adopted.

• Analyze and assess business process risks and develop control measures to ensure business continuity.

• Evaluate and recommend appropriate technologies and automation/IT tools to support Operational Excellence initiatives.

• Develop team capabilities by identifying training needs, designing learning programs, and supporting team growth and succession development.

Qualifications

Education

• Bachelor’s Degree (Master’s Degree preferred)

Major

• Business Administration, Management, Industrial Engineering, or related fields.

Work Experience

• Minimum 10–15 years of experience in Operations Management, Process Improvement, Operational Excellence, or similar roles (more may be required in large organizations).

• Proven experience managing large functions/teams and working closely with senior executives.

• Experience in retail, service, fuel/oil, or energy industries will be an advantage.

ONYX Hospitality Group

Job Description

Mandarin Oriental

Job Description

Mandarin Oriental

Job Description

Mandarin Oriental

Job Description

Hilton Hotel

Job Description

Hilton Overview:

With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:

The Hilton Garden Inn Pattaya City is a soon-to-open hotel situated in northern Pattaya. It will be part of a mixed-use development alongside a neighboring residential tower. The property will offer 315 guest rooms, three restaurants, three bars, meeting facilities, a fitness center, and a swimming pool.

Role Description:

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

1. Champion Business Excellence

• Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.

• Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel

• Stay ahead of market trends and seize new opportunities

2. Lead with Vision

• Inspire a culture of excellence by providing strong leadership to all team members.

• Monitor and develop team member performance, particularly the executive team and department heads

• Foster a workplace where every team member thrives and contributes to the property’s collective goals

3. Elevate Guest Experience

• Manage operations with a keen eye for detail

• Monitor guest feedback and implement improvements as necessary to exceed guest expectations

• Deliver exceptional service to ensure every guest leaves with a desire to return

4. Financial Stewardship

• Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures

• Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives

5. Quality Assurance

• Guarantee the highest standards of hotel upkeep, safety and guest satisfaction

• Conduct regular inspections to ensure compliance with quality and brand standard requirements

• Implement improvement initiatives to enhance overall guest experience and hotel reputation

6. Owner Relations

• Build strong rapport with hotel owners through proactive and on-going communication

• Serve as a primary liaison between hotel owners and corporate entities

Role Requirements:

• Previous Hotel General Management / Director of Operations experience, preferably with resorts in SEA region  

• Prior experience in pre-opening 

• Strong knowledge and experience in F&B and C&E  

• Success in driving commercial returns and revenue

• Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team

• Outstanding communication and negotiation skills with a customer-first mindset

• Solid grasp of financial management principles and experience in budgeting and forecasting

• Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

FASHION KINGDOM CO., LTD.

Valiram Group is a leading luxury goods and 360° retail specialist in Southeast Asia, with operations across Malaysia, Singapore, Indonesia, Australia, New Zealand, Thailand, Hong Kong, Macau, Vietnam, and the Philippines. Established in 1935, the group has expanded from its origins in the textile trade to become a major player in luxury retail, representing over 200 brands across various categories, including fashion, accessories, timepieces, jewelry, beauty products, and even confectionery and dining concepts.

Job Description

Job Descriptions:

·       Assist Operation Manager in managing the operations of the Coffee House & Boutiques ensuring daily smooth operations

·       Ensure all staff are meeting the Company grooming standards and monitor all standard of procedures are adhered on daily basis

·       Prepare the Roster on a weekly basis

·       Ensure all service staff are communicated correctly and meeting all established standards of service consistently

·       Responsible for offering a friendly and efficient services to all guests and attending to customers’ needs, complaints and enquiries

·       Process guests’ orders to ensure that all items are prepared and served promptly

·       Direct and coordinate the activities between kitchen and service staff

·       Supervise coffee services and catered events, ensuring neatness and cleanliness of service ware

·       Assists in setup and clear down of the front and back of Coffee House & Boutiques operations

·       Ensure food safety regulations are followed as according to NEA’s policy

·       Ensure waste is minimized and properly recorded

·       Handling of cash, POS system and report of take-in-cash when on duty

·       Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for

·       Organize all documentations and reports on shift work on a daily basis

·       Responsible of ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Coffee House & Boutiques

·       Have the aesthetics and able to create eye-catching merchandise display that lead the customer through the entire Coffee House & Boutiques

Qualifications:

·       Minimum 5 years of experience in F&B / Retail operations, preferably in luxury goods industry

·       Pleasant and well-groomed

·       Excellent communication and interpersonal skills

·       Fluent in English Communication

·       The position is a hands-on, customer focused role and as such we require someone with drive, efficiency and assertiveness

·       High initiative and positive attitude

SEE FAH Franchise Co., Ltd.

Job Description

- Oversee all booking channels (Phone, Email, Online Platforms) and optimize the seating plan to maximize revenue and table turnover.

- Manage daily dining reservations across all hotel restaurants, ensuring accuracy, efficiency, and guest satisfaction.

- Maintain reservation systems and ensure data integrity.

- Maintain and update the guest database, recognizing VIPs and regular patrons, and managing special requests (e.g., dietary restrictions, celebrations).

- Monitor table allocations, guest flow, and special requests to optimize occupancy and revenue.

- Work closely with F&B Manager leadership on promotions, events, and VIP bookings.

- Professionally resolve any booking conflicts or guest complaints related to reservations or seating.

- Foster relationships with repeat guests, VIPs, and concierge teams to build loyalty and personalized service

- Analyze booking trends, "no-show" rates, and occupancy reports to provide feedback to the Management and Marketing teams.

- Supervise, train, and schedule the reservations and host/hostess team to ensure impeccable service standards.

- Ensure compliance with hotel policies, brand standards, and guest service protocols.

Chaweng Regent Co., Ltd.

Job Description

Our Jungle Group

Job Description

Mrs B Bar and Table

Job Description

Job Description

Key Responsibilities

• Supervise daily front desk operations and support Guest Service Agents

• Ensure smooth check-in and check-out procedures

• Handle guest requests, complaints, and special situations professionally

• Monitor daily reports, reservations, and room status

• Coordinate with housekeeping and other departments

• Train and guide front desk staff to maintain service standards

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or related field

• At least 1–3 years of experience in Front Office operations

• Previous supervisory experience is preferred

• Good command of English communication

• Strong leadership and problem-solving skills

• Able to work in shifts

What We Offer

• Weekly day off

• Public holidays

• Social Security

• Performance-based bonus

• Staff uniform

Phuket Rawai Rentals Co., Ltd. (Head Office)

Job Description

Key Responsibilities

Villa Readiness & Operations

•         Ensure each villa is ready for the season by completing quality and safety checks

•         Manage the reception, guest services, and housekeeping teams, ensuring high standards in cleanliness, room inspections, and overall operations

•         Proactively conduct periodic checks to ensure customer satisfaction, with any issues rectified or appropriate resolutions put in place

•         Escalate any significant issues to line management and ensure effective resolution within service level agreements

Guest Experience & Local Knowledge

•         Maintain an in-depth knowledge of the area, services, and facilities

•         Deliver a highly personalized guest experience, anticipating needs and exceeding expectations

•         Complete all required administration and reporting in a timely manner

Qualifications

Experience

•         Proven experience as a Villa Manager or Front Office Manager in a 5-star Luxury Resort or Private Villa

•         Experience of working in customer-facing service roles, destination representation, or hospitality

Knowledge & Skills

•         Strong leadership and people management skills

•         Excellent communication skills in English (other languages are a plus)

•         Exceptional organizational skills with a refined eye for detail and aesthetics

•         Ability to work under pressure and handle emergency situations effectively

•         Attention to detail and highly organized

•         Ability to quickly build strong relationships with customers, suppliers, owners, team members, and tradespeople

•         Self-motivated and used to working remotely with minimal supervision

•         Excellent time management and ability to prioritize and manage a high-volume workload

•         Competent in using mobile technology to send reports and share images and videos

•         Determined, proactive approach to ensuring the villas are always well presented and maintained

•         Passionate about delivering the best customer service in the industry

Private Advertiser

Job Description

The Role

We are looking for a high-energy, versatile Marketing, Social Media & Retreat Manager to be the face and voice of Visit Natural Detox Resort and Wild Tribe Superfood Cafe. This is a hybrid "on-the-ground" role where you blend technical digital marketing skills with genuine hospitality. You aren't just behind a screen; you are leading hikes, hosting guests, achieving revenue targets AND capturing the heartbeat of our inclusive community here on the tropical island of Koh Samui, Thailand! This is an all-out full time position, with work permit, visa, private health insurance and housing allowance.

Key Responsibilities

1. Hotel management

• Operational Oversight: Managing daily front desk, housekeeping, and maintenance services.

• Financial Management: Developing budgets, controlling costs, forecasting income, and setting rates. Reaching the yearly revenue target will earn a substantial bonus.

• Human Resources: Recruiting, training, scheduling, and mentoring staff.

• Inquiries: Handling in tandem with the reservation team inquiries by email.

2. Digital Strategy & Content Creation

• Creative Freedom: Manage and grow social media profiles for both brands (Visit Natural Detox Resort & Wild Tribe Superfood Cafe). You have the autonomy to create engaging content that aligns with our brand voice.

• Visual Storytelling: Capture high-quality photography and videography—from Muay Thai and ice baths to aesthetic food photography for the cafe.

• Copywriting: Write compelling, fluent English copy for social captions, blogs, newsletters, and OTA listings.

• Paid Media: Manage and optimize Meta and Google Ad campaigns within the allotted budget.

• Web Management: Handle back-end updates for our WordPress website and our PMS engine.

3. Marketing & Branding

• Technical Skill: Proven experience with Meta/Google Ads, WordPress, and Canva.

• Graphic Design: Use Canva and/or other design platforms to design high-impact flyers, menus, physical signage, etc.

• Merchandising: Oversee the design and production of branded merchandise (apparel, bottles, stickers).

4. Fitness & Guest Hosting

• Active Leadership: Lead morning cardio, bike rides, and hikes. Our excursions are beautiful but demanding—some routes cover 12km of hilly, challenging terrain. You must be physically capable of not only completing these hikes but leading from the front and motivating guests throughout.

• Guest Relations: Act as a host for retreat guests. You are one of the go-to people for info, concerns, and community connection.

• Proactive Teamwork: This is an "all-hands-on-deck" environment. You are observant, taking charge of the guest experience and helping the team wherever needed.

Requirements

• Degree in Hotel Management or Managerial Work Experience: for a busy health retreat with +25 staff, it is a requirement to have previous work experience managing an international team, ideally in an hospitality environment.

• Social Media Marketing Proficiency: We are looking for someone who has studied this online, in school or mastered through previous work experiences. Not just fluent in posting pics for their personal Instagram account.

• Fluent English: Essential for high-level copy-writing and guest communication. The ability to also speak Thai would be a huge advantage but it is not a necessity.

• Visual Pro: Proven skills in diverse photography and videography.

• Technical Skill: Work experience with Meta/Google Ads, WordPress, and Canva.

• Physical Fitness: You must be very fit. A genuine passion for an active lifestyle and the ability to not only participate, but lead demanding activities (like 12km hilly hikes) day in and day out.

• Hospitality Mindset: Approachable, personable, observant and - most importantly - positive.

The Perks

• Live in Paradise: Based on the beautiful island of Koh Samui, Thailand.

• Fuel Your Body: Enjoy two daily healthy meals, cold-pressed juices and protein smoothies at our world-renowned Wild Tribe Superfood Cafe.

• Get Paid to Move: Your "office" includes the gym, the beach, and the jungle.

• Do Good & Feel Good: we are changing people's lives here for the better, in a fun, easygoing and informal way. There's a lot of negativity in the world, this place is the antidote.

• Direct Impact: Report directly to the directors with the freedom to shape the brand’s future.

• Work Permit, Visa, Social Security & Housing Allowance is all included.

Wisanee Company LTD

Job Description

ABOUT US

Welcome to Amy Village, the Resort operated by the company Wisanee Co. Ltd. (check Amy Village Google profile)! A cute little resort/residence located in the heart of Lamai - Koh Samui. Amy Village sets between a resort experience for guests, offering amenities and services similar to those of resorts, and a residence where guest are already semi independent. Most of our guests belong to the community of "digital nomads", working remotely and online. With a total of 17 apartments, and an average stay of 1 month, it is very easy to get to know them, understand their preferences, and be there for them when they actually need it, offering the right services at the right time.

KEY RESPONSIBILITIES

• Welcoming guests physically

• Record, process and complete all check ins and check outs during shifts, following procedure

• Record, process and complete guest extra service requests (cleaning services, laundry, transportation, tours)

• Handle, record and process cash payments

• Handle/report communication between guests and housekeeping team, between guests and maintenance, between guests and upper management

• Handle guest complaints Level 1
  

PROFILE

• Welcoming and smiling

• Vibrant and bright energy

• Organized and disciplined

• Good balance between friendliness and professionalism

• Natural standards of carrying on good work

• No experience in hotel front desk is ok

SKILLS & QUALIFICATIONS

• Excellent verbal and written communication in English, and in general. This means:

  • Being able to be perfectly understood by guest, without guests having to ask to "repeat"

  • Being able to have a quick chit-chat moment with guest, outside of attending to their requests

  • Finding what to ask to guests, and at the right time to cater to their needs

• Good commend of using a computer OR fast learner of using softwares and other necessary tools for the job

WHAT YOU WILL LEARN

• English communication: the efficient one (spoken to the management), and the formal one (spoken with customers)

• How to treat, filter and deliver information in a timely manner, both to customers and management

• How to get organized, manage your own time and work with a system

• The right balance between friendliness and professionalism

• How to know about customers better than anyone else!

REQUIREMENTS

Position only open to candidate with full working rights in Thailand

BENEFITS & COMPENSATION

• Competitive salary with possibility to increase quickly over the next months following the first day

• Social security paid

• 1 Sick leave per month

• 1 Paid leave per month

• Dinner invitation with staff to celebrate promotions or reward good work

• 8:00 - 5:00 pm | No night shift

• *Note: we do not collect service charge from the guest

Destination Hospitality Management

Job Description

Job Overview

The Cluster Human Resource Manager is responsible for overseeing and managing the full HR lifecycle across multiple hostel properties. This role ensures that HR strategies, policies, and practices support operational goals while fostering a positive, diverse, and engaging workplace culture aligned with the brand’s dynamic hostel environment.

The position will partner closely with General Managers and department heads to attract, develop, and retain talent while ensuring compliance with labor regulations and company policies.

Key Responsibilities

HR Strategy & Leadership

• Lead and implement HR strategies across multiple hostel properties within the cluster.

• Act as a strategic HR partner to General Managers and operational leaders.

• Support the development of a strong company culture aligned with the hostel brand and values.

• Drive initiatives that enhance employee engagement, retention, and performance.

Recruitment & Talent Acquisition

• Oversee recruitment for all departments including front office, housekeeping, F&B, bar, events, guest experience, and support functions.

• Manage workforce planning with property leaders to ensure adequate staffing levels.

• Develop talent pipelines for seasonal and high-turnover roles common in hostel operations.

• Ensure efficient onboarding and integration of new employees.

Employee Relations

• Act as the primary HR contact for employee relations issues.

• Provide guidance and mediation for workplace concerns, disciplinary cases, and conflict resolution.

• Maintain positive employee relations across a diverse and international workforce.

Performance Management

• Implement performance review systems and support managers in employee evaluations.

• Coach department heads on performance management, feedback, and development planning.

• Identify training needs and support leadership development programs.

Learning & Development

• Coordinate training programs related to hospitality service standards, leadership, and operational skills.

• Support cross-training opportunities across hostel departments.

• Promote continuous learning within the organization.

HR Operations & Compliance

• Ensure compliance with local labor laws and company policies across all properties.

• Oversee payroll coordination, HR documentation, contracts, and employee records.

• Manage work permit and visa processes for international staff where applicable.

• Maintain HR reports, metrics, and analytics for management review.

Culture & Engagement

• Promote a fun, energetic, and inclusive workplace culture aligned with the hostel environment.

• Organize employee engagement activities and team-building initiatives.

• Support initiatives that enhance employee well-being and morale.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or related field.

• Minimum 5–7 years of HR experience, preferably within hospitality, hostels, lifestyle hotels, or tourism.

• Previous multi-property or cluster HR experience is highly preferred.

• Strong understanding of labor law and HR best practices.

• Experience managing international and multicultural teams.

• Excellent communication, leadership, and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Fluent in English; additional languages are an advantage.

• Ability to work in a fast-paced, dynamic hospitality environment.

Destination Hospitality Management

Job Description

Job Summary

We are seeking an experienced and dynamic General Manager to lead and oversee the overall operations of our hospitality property in Hua Hin. The ideal candidate must have previous hospitality management experience in Hua Hin, with strong knowledge of the local market, operational excellence, and the ability to drive profitability while maintaining exceptional guest experiences.

The General Manager will be responsible for the full operational performance of the property, including financial results, guest satisfaction, team leadership, sales strategy, and brand standards.

Key Responsibilities

Operational Leadership

• Oversee the daily operations of the property including Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services.

• Ensure the property maintains high service standards and guest satisfaction levels.

• Monitor operational performance and implement improvements where necessary.

• Ensure compliance with company policies, brand standards, and local regulations.

Financial Management

• Develop and manage the annual operating budget.

• Drive revenue growth and profitability through effective cost control and strategic planning.

• Analyze financial reports, P&L statements, and operational metrics.

• Implement revenue optimization strategies in collaboration with Sales and Revenue teams.

Team Leadership & People Management

• Recruit, train, mentor, and develop department heads and operational teams.

• Foster a positive work culture and strong team engagement.

• Ensure full compliance with HR policies, labor laws, and performance management processes.

Sales, Marketing & Business Development

• Work closely with Sales and Marketing teams to increase occupancy and revenue streams.

• Build strong relationships with local partners, tourism stakeholders, and corporate clients.

• Identify opportunities to expand market share within the Hua Hin hospitality market.

Guest Experience

• Maintain exceptional guest satisfaction and reputation management across all platforms.

• Actively engage with guests and handle high-level guest concerns when required.

• Ensure consistent delivery of memorable guest experiences.

Compliance & Safety

• Ensure the property complies with local government regulations and safety standards.

• Oversee property maintenance, security, and risk management.

Requirements

• Proven experience as a General Manager or Hotel Manager within Hua Hin hospitality market.

• Minimum 7–10 years of hospitality leadership experience.

• Strong background in hotel or resort operations management.

• Demonstrated ability to manage multi-department teams and drive operational performance.

• Strong understanding of financial management, budgeting, and revenue strategies.

• Excellent leadership, communication, and decision-making skills.

• Deep knowledge of the Hua Hin tourism and hospitality landscape.

• Fluency in English (additional languages are a plus).

• Ability to build relationships with local stakeholders and tourism networks.

Preferred Qualifications

• Experience working with international hotel brands or hospitality groups.

• Strong background in guest experience management and service culture.

• Experience managing resort-style properties.

What We Offer

• Competitive salary package

• Performance incentives

• Career growth within an expanding hospitality group

• Opportunity to lead a dynamic hospitality property in Hua Hin

Application Process
Interested candidates may send their updated CV to:
careers@destination-hospitality.com

AAPC (Thailand) Limited

Job Description

AAPC (Thailand) Limited

Job Description

Unox S.p.a.

Job Description

Unox Asia, market leader in the production of high-end ovens, and certified as a Great Place to Work, is looking for a Corporate Chef to join the Marketing Team in Bangkok. The Corporate Chef will be responsible for enhancing and transmitting the experience that Unox offers to its customers.

Activities:

• Organizing and conducting events aimed at promoting Unox-branded products.

• Taking part in cooking demostrations, to present Unox-branded products to our customers.

• Providing after-sales consulting on the use of Unox-branded products.

• Participating in kitchen equipment and food industry trade fairs, around Southeast Asia (SEA) region and Internationally.

• Welcoming visitors at the Company's Experience Hub.

• Preparing and serving lunches and buffets at internal events organized by Unox for its customers or employees.

Requirements:

• Solid experience in Gastronomy, and capacity to support Bakery & Pastry needs

• Excellent communication and interpersonal skills, with the ability to work effectively in multicultural environments

• Flexibility and willingness to travel both in Thailand and abroad

• Excellent proficiency in English and Thai languages

• Willingness to travel internationally (passport and driver’s license required).

We welcome and consider applications from candidates of all genders, ethnicities, backgrounds, and identities.

Destination Hospitality Management

Job Description

About the Role

We are looking for a dynamic, hands-on Hostel Manager to lead operations at our high-energy Party Hostel in Thailand. This role is perfect for a hospitality professional with international experience who thrives in multicultural environments and understands the unique balance between structured operations and unforgettable guest experiences.

If you have worked across all areas of hostel operations and know how to create a vibrant social atmosphere while maintaining operational excellence, we want to hear from you.

Key Responsibilities

Operational Leadership

• Oversee full hostel operations including Reception, Kitchen, Bar, Events, Housekeeping, and Guest Relations

• Ensure smooth day-to-day operations across all departments

• Maintain high standards of cleanliness, safety, and service

Guest Experience & Community Building

• Create a fun, safe, and engaging party atmosphere

• Lead and support event programming, themed nights, and social activities

• Manage guest feedback and online reputation

• Build strong relationships with guests and encourage repeat visits

Team Management

• Recruit, train, and lead a multicultural team

• Foster a positive, energetic, and performance-driven work culture

• Conduct regular training and performance reviews

• Ensure staff scheduling and labor cost control

Financial & Administrative Oversight

• Manage budgeting, forecasting, and cost control

• Monitor daily revenue streams (rooms, bar, events, F&B)

• Handle inventory management and supplier coordination

• Ensure compliance with local regulations and licensing

Requirements

• Proven experience as a Hostel Manager, Operations Manager, or similar leadership role in a party hostel or lifestyle hospitality brand

• International work experience in diverse cultural environments

• Hands-on experience across all hostel departments:

  • Front Desk / Reception

  • Kitchen or F&B operations

  • Bar operations

  • Events & Entertainment

  • Housekeeping

  • Guest Relations

• Strong leadership and team management skills

• Experience managing budgets and operational KPIs

• Excellent English communication skills (additional languages are a plus)

• High energy, adaptable, and comfortable working in a party-driven environment

What We Offer

• Competitive salary package

• Performance-based incentives

• Work visa sponsorship (for qualified international candidates)

• Relocation support

• Opportunity to grow within an international hospitality group

• A fun, vibrant, and international working environment

Ideal Candidate Profile

You are:

• Energetic but operationally disciplined

• Guest-focused and socially confident

• Comfortable leading a team in a fast-paced party environment

• Culturally adaptable and experienced in international hospitality

Capella Bangkok

Job Description

Private Advertiser

Job Description

About the role

This is a fantastic opportunity to join the dynamic team at HONOUR ASSET DEVELOPMENT CO., LTD.' as an F&B Manager. You will be responsible for overseeing the seamless operation of the company's food and beverage services, ensuring a high-quality dining experience for our guests. This is a full-time role based in Chonburi.

What you'll be doing

• Manage and lead the F&B team, including waitstaff, bartenders, and kitchen staff, to deliver exceptional customer service

• Develop and implement strategies to improve operational efficiency, enhance customer satisfaction, and maximize profitability

• Oversee menu planning, pricing, and inventory management to ensure optimal product selection and cost control

• Ensure compliance with all relevant health, safety, and hygiene regulations

• Analyze sales data and customer feedback to identify areas for improvement and implement innovative solutions

• Foster a positive and collaborative work environment, providing training and development opportunities for the team

What we're looking for

• Minimum 3-5 years of experience in a similar F&B management role, preferably in the hospitality industry

• Strong leadership and team management skills, with the ability to motivate and inspire a diverse team

• Excellent customer service orientation and problem-solving abilities

• Proficient in financial management, inventory control, and budget planning

• Thorough understanding of food safety regulations and best practices

• Adaptable and able to thrive in a fast-paced, dynamic environment

What we offer

At HONOUR ASSET DEVELOPMENT CO., LTD.', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including comprehensive health insurance, performance-based bonuses, and opportunities for professional development and career advancement.

About us

HONOUR ASSET DEVELOPMENT CO., LTD.' is a leading provider of asset development and management services in the hospitality industry. With a strong focus on innovation and sustainability, we have established a reputation for delivering exceptional experiences to our clients and customers. Our team of dedicated professionals is passionate about driving the success of our business and creating a positive impact on the communities we serve.

Apply now for this exciting opportunity to be part of our dynamic team!

OMT Wellness group Co., Ltd.

Job Description

The Assistant Manager trainee is responsible for ensuring the smooth daily operations of the store, supporting all departments, and driving both operational and marketing initiatives. This role requires strong coordination, leadership, and organizational skills to maintain service quality and support business growth.

Key Responsibilities

Store Operations & Administrative Support

• Oversee the overall cleanliness, readiness, and orderliness of the store.

• Ensure all operational procedures are followed consistently and effectively.

• Carry out tasks assigned by management in a timely and accurate manner.

Human Resources & Staffing

• Assist in sourcing, screening, and coordinating new staff recruitment.

• Support onboarding and training processes as needed.

• Help monitor staff performance and provide constructive feedback.

Marketing & Business Development

• Assit in planing, executing, and monitoring marketing activities for the store.

• Collect and analyze performance data to support marketing strategies.

• Coordinate with marketing partners, platforms, and relevant teams.

Cross-Department Coordination

• Hold regular meetings with department heads across the company.

• Delegate tasks based on priorities and follow up to ensure timely completion.

• Communicate updates, challenges, and progress to management.

Qualifications

• Strong organizational and multitasking abilities.

• Good communication and interpersonal skills.

• Ability to lead, coordinate, and motivate team members.

• Basic understanding of marketing and data interpretation.

• Experience in operations or hospitality is a plus.

Accor Asia Corporate Offices

Job Description

KOKO GLOBAL HOSPITALITY (THAILAND) CO., LTD.

Job Description

JOB HIGHLIGHTS:

   Leader at the property with 5 key roles:

• Conduct "Perfect Operation" (Operator)

• Make Guest Happy ("Wow" Producer)

• Train&Engage Staff (Boss) 

• Conduct Initiatives (Kaizen Generator)

• Solve emergency issues (Problem solver)

Qualifications

• 5+ years of Front Office or hotel operations experience.

• Strong leadership and team engagement skills.

• Good understanding of hotel financials (P&L, revenue, cost control).

• Willing to be assigned to properties nationwide in Thailand. (Final assignment will be based on the candidate’s profile and the operational needs of each property.)

• Candidates ready to step up into Supervisor or Manager roles are welcome.
  

DUTIES & RESPONSIBILITIES:

Conduct ("Perfect Operation")

• Working closely with the operations team in the HQ to maintain and follow the service standards properly.

• There is no case of ignoring SOPs at a property.

• Communication with HQ team is effective in a timely manner.

• Inspection score and task completion % are more than xxx.

Make Guest Happy ("Wow" Producer)

• Leading and guiding all staff to let them make guests happy and have "Wow" during the stay.

• Guest feedback score is more than xxx.

• S/he learns from a negative review to quickly fix an issue.

Train&Engage Staff (Boss)

• Conducting training and evaluation regularly to ensure that all team members are performing their jobs effectively.

• Score for boss is more than xxx.

• To nominate a "candidate" talent.

Conduct Initiatives (Kaizen Generator)

• Planning and conducting Kaizen initiatives, both cost-saving and revenue increasing with a good understanding of budget concepts (revenues, costs etc.)

• S/he makes an inpact of revenue increase with Kaizen initiatives.

• S/he makes an impact on cost savings with Kaizen initiatives.

Solve emergency issues (Problem solver)"

• Solving problems of emergency challenges and complaints.

• There are rare cases that the problem is escalated to PRM level.

• All complaints are taken care and closed properly.
  

BENEFITS:

• 2 Days Off/week.

• Service Charge: Low Season ~ 7,000-10k and High Season ~ 17-20k

• RM Allowance: 5,000 Baht (After probation).

• Telephone Allowance: 1,000 Baht.

• Social Security .

• Medical Allowance.

• Provident Fund  (After probation).

• Public Holiday/Annual: Leave 18 days/year.

Ignite Venture Co., Ltd.

Job Description

Key Responsibilities

Lead the Engineering Department in ensuring the optimal operation, maintenance, and repair of all hotel systems, facilities, and equipment.

Develop, implement, and continuously improve preventative maintenance programs for electrical, mechanical, plumbing, and other critical hotel infrastructure.

Oversee all engineering operations to ensure compliance with local laws, safety regulations, and environmental standards.

Collaborate closely with the Operations and Rooms Division teams to support guest satisfaction through timely maintenance and engineering solutions.

Plan and manage capital expenditure (CAPEX) projects including renovations, system upgrades, and energy efficiency initiatives.

Establish clear departmental goals focused on safety, sustainability, energy management, and cost efficiency.

Lead emergency response efforts related to engineering, such as power outages, fire safety systems, and water supply failures.

Monitor the performance of energy usage and utilities, recommending and implementing measures to reduce consumption and operational costs.

Manage supplier and contractor relationships to ensure quality service delivery within approved budgets and timelines.

Conduct regular building inspections to assess structural integrity, safety systems, and equipment functionality.

Prepare and manage the engineering department’s annual operating budget, ensuring responsible spending and effective cost control.

Lead, train, and mentor engineering team members, ensuring high performance, professionalism, and compliance with hotel service standards.

Maintain comprehensive documentation for all engineering procedures, systems, and regulatory compliance requirements.

Core Competencies

Proven leadership experience in hotel engineering operations with a strong technical background.

In-depth knowledge of building systems including HVAC, electrical, plumbing, fire life safety, elevators, and general maintenance.

Strong project management skills with experience in renovations, refurbishments, and energy-saving initiatives.

Excellent problem-solving and analytical skills, with the ability to respond quickly to emergency situations.

High attention to detail in maintenance planning, reporting, and operational documentation.

Familiarity with local building codes, fire regulations, safety protocols, and sustainability practices.

Proficient in Microsoft Office (Word, Excel, PowerPoint).

Strong communication skills in English; Thai language proficiency is a distinct advantage.

Ability to work under pressure, adapt to changes, and maintain a hands-on approach when necessary.

Inspiring leadership qualities with a focus on staff development, team motivation, and interdepartmental collaboration.

Destinations of the World (Thailand) Co., Ltd.

Job Description

About WebBeds
Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.
Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices – saving costs and increasing revenue.
Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.
WebBeds operates globally through four geographic regions – Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide. 
Find out more about the WebBeds business at www.webbeds.com [http://www.webbeds.com/]
WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

As a Market Manager,  you will play a key role in strengthening WebBeds’ presence in Pattaya, driving supplier partnerships, and optimizing market performance. Based in Bangkok Thailand, you will be responsible for negotiating contracts, managing supplier relationships, and maximizing market opportunities. This role offers an exciting opportunity to work in a fast-paced, dynamic environment, gaining exposure to transformative travel technology and collaborating closely with APAC leadership and regional teams.

In this role you will:
We are looking for the right candidate to join us, a fast growing and dynamic family in Thailand. The candidate will be working in Bangkok, Thailand and will gain experience of transformed travel technology and the exposure of working closely with the APAC Leadership team as well as our offices in the APAC region.If you enjoy working in a fast-paced environment with a company that is expanding strongly in the industry, then please submit your application with us today!

Key Responsibilities:
Negotiate new contracts and contract renewals for the assigned territories and ensure to have the greatest availabilities with the shortest release period.
Manage supplier accounts, by negotiating the best rates and allotments, and through strong negotiation of preferred agreements. You will also support supplier with any issues related to payment, rates, etc. 
Set targets with suppliers based on account management. 
Run allotment utilization reports, monitor current availability and adjust the allotment, as required. 
Convert 3rd parties into direct business, to gain more market share on the specific territories. 
Introduce WebBeds Group to new suppliers. 
Promote the use of WebBeds extranet system amongst suppliers, to encourage them to update directly any changes. 
Ensure Direct Connect rates are open and updated year-round. 
Build market intelligence from sales feedback and 3rd parties system, to act on market demands. 
Understand Channel Manager connectivity and functionalities would be a plus.
Monitor booking types and cancellations on a regular basis. 
Reporting & Analysis. Prepare several reports extracted from internal tools to identify possible week spots in the contracted conditions in order to be improved.
Support the sales team for any request related to special rates, FAM trip, or other reasonable request, for the smooth operation of the business overall. 
Supervise the loading process of the negotiated conditions with the hotels.
Support the Operations team for any overbookings, booking related issues or other queries. 
Build good professional relationships with suppliers, through attendance at travel events, to gain a better understanding of market trends and product needs for suppliers.
Support the projects assigned by market/region/company with diversified commercial mentality.

The skills we would love to see in your suitcase!
Bachelor’s degree in any field of studies. Preference will be given for studies in the fields of Business Administration or Hospitality and tourism.
Candidate must be independent and mature and have a positive working attitude with a strong sense of responsibility.
3-5 years of experience in a similar position will be required.
Candidate must have an aggressive go-getting attitude and have a passion for securing the best deal with suppliers. 
The candidate should have a sunny personality and enjoy working with people. The candidate needs to enjoy interaction with our suppliers as well as be able to network within the organisation to leverage on our global network to strengthen our market proposition in Malaysia. 
Must also possess a strong analytical mindset and the ability to review supplier performance to optimises performance.
Good written and spoken English and presentation skills.
Why choose us as your next destination?
We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.
International highly skilled group of experts from all around the globe 🌎
Dynamic environment with the chance to grow, influence & impact change ⚡
Disruptive, fast-growing market leader within travel & endless possibilities 💼
Culture built on collaboration🤝 empowerment and innovation 💡

Find out more about the WebBeds business at www.webbeds.com [http://www.webbeds.com/]  - #LI-Hybrid

Skillpower Services (Thailand) Co., Ltd.

Job Description

Job Summary

We are seeking a hands-on and experienced Restaurant Manager to lead the daily operations of our premium Thai-style dining restaurant. This role will lead the full operations, ensuring exceptional service standards, efficient management, and strong business performance base in Bangkok (Songwat location)

Location: Songwat

Salary: 50,000 - 70,000 Baht per Month (negotiable based on experience)

Working Days and Hours: 6 days per week (Follow the operation time)

Benefits: SSO, Sick Leave, Business Leave, Vacation leave 6-days, Birthday reward 500 THB, Service Charge

Key Responsibilities

• Oversee daily restaurant operations and ensure smooth service
• Lead and support the team to deliver warm and professional service
• Help manage overall performance, including team productivity and basic cost awareness
• Work closely with the kitchen to maintain food quality and consistency
• Support pre-opening preparation (SOP setup and team planning)
• Ensure cleanliness, stock management, and service standards are maintained

Qualifications

• Experience in Thai restaurant, premium casual, or full-service dining
• Currently Restaurant Manager or strong Assistant Restaurant Manager
• Experience in standalone full-service restaurant
• Good leadership and problem-solving skills
• Good English communication skills (fluent not required)
• Candidates with experience in premium Thai restaurants will be given special consideration

YUMMI UMAMI LTD.

Job Description

WHY YUMMI UMAMI?

We’re a boutique hospitality company with popular brands such as Yellow Lane (restaurant), Dip (garden onsen, sauna, and ice bath), and People of Ari (theatre/events group). We’re international, friendly, and passionate, with a flat hierarchy where everyone has a voice.

?

Front of House

:

• : Service Mind

• :

• :

• : / walk-in

• :

• :

• :

• : (Back of House)

Are you a highly energetic individual with excellent interpersonal skills who can deliver exceptional service with a natural smile?

We are looking for dedicated and service-minded Front of House staff to join our team and ensure every guest receives warm and professional hospitality.

Knowledge and competence qualifications :

• Service Skills: Possess a strong Service Mind and understand customer needs.

• Communication: Excellent communication skills , possess a credible and friendly personality, and be proficient in English communication, as the majority of customers are foreigners.

• Attention to Detail: Be able to manage orders and financial transactions accurately and precisely.

• Previous experience in Western restaurant service will be given special consideration.

• Positive energy, emotional maturity, and a genuine passion for hospitality

Duties and Responsibilities

• Greeting and Management: Warmly welcome customers, manage reservations/walk-ins, and guide customers to their tables or appropriate areas.

• Menu Presentation: Explain details of the food and beverage menu, provide accurate information, and take orders precisely.

• Service: Serve food and beverages following proper procedures and adhering to our service standards.
  Regularly check the cleanliness and organization of the service area, tables, and equipment.

• Handling Inquiries and Issues: Professionally manage customer questions, suggestions, or complaints and find appropriate resolutions.

• Coordination: Effectively communicate and coordinate with the Kitchen team (Back of House) to ensure smooth food delivery.

EXTRAS
To apply, please email hr@yummiumami.com with a brief introduction and a copy of your CV/resume.

Banyan Tree Hotels & Resorts (Thailand) Limited

Job Description

Banyan Tree Hotels & Resorts (Thailand) Limited

Job Description

Reignwood Holding Co., Ltd.

Job Description

Key Responsibilities:

Financial:

• Lead business planning, performance analysis, and pricing strategies to optimize profitability.

• Proactively manage cost centers using key performance indicators to maintain efficient cost structure without compromising service quality

• Enhances associate productivity through strategic multi-skilling, multi-tasking, and flexible scheduling to achieve business financial objectives and exceed guest expectations.

• Ensures each profit center (such as Outlet, Bar, Events) operates effectively to optimize profitability while upholding the brand promise.

Operations:

• Monitor operations and foster cross-departmental collaboration to ensure smooth service delivery.

• Provides feedback on the results of the consumer audit and ensures that the relevant changes are implemented.

• Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.

• Reviews and updates (in coordination with Executive Chef) all aspects of event management.

Marketing:

• Prepares, utilizes and updates an annual marketing plan, broken down as necessary by department.

• Evaluates local, national, and international market trends, vendors, and other hotel/restaurant operations constantly to make sure that the organization's own operations remain competitive and cutting-edge.

People Management:

• Oversees and assists in the recruitment and selection of all Food and Beverage associates. Ensures that department heads follow organization guidelines when recruiting and use a competency-based approach to selecting their associates.

• Maximize the effectiveness of department heads by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

• Conducts annual performance development discussions with key Food and Beverage associates and supports them in their professional development goals. Ensure that they, in turn, conduct yearly performance development discussions with their associates.

Others :

• Oversee the development of dynamic digital SOPs and operational guidelines accessible across platforms.

• Ensure consistent delivery of the brand promise through outstanding guest service, proactive issue resolution and a culture of hospitality.

• Carries out any other reasonable duties and responsibilities as assigned.

_________________________________________________________________________________________________

Qualifications :

Education:

• A bachelor’s degree in hospitality management, hotel management or business adminstration is preferred.

Experience:

• A minimum of five to ten years’ experience in hotel food and beverage operations, including at least three to five years serving as Director of Food and Beverage.

• Experience with free-standing lifestyle restaurant operations.

• Demonstrated history of leadership in reputable hotel companies, consistently upholding high business standards.

Knowledge:

• Strong knowledge of industry-standard software, including Micros, Opera, Microsoft Office, and others.

Skills:

• Ability to quick learn specialized reservations and other programs as required.

• Proven leadership abilities and expertise in training and development.

• Strong financial acumen, with experience in managing budgets and cost controls.

• Exceptional communication skills, both written and verbal.

PERSOL Thailand

Job Description

Responsibility:

• Welcome and assist both Thai and international customers professionally

• Provide information about clinic services, promotions, and treatment details

• Handle incoming calls, respond to inquiries, and coordinate appointments via phone, Line, and social media

• Manage doctors’ and clients’ appointment schedules in an organized manner

• Prepare documents, process payments, and summarize daily sales reports

• Coordinate with doctors and treatment staff to ensure smooth service delivery

• Maintain the reception area and uphold the clinic’s professional image

• Handle ad hoc issues and manage customer complaints appropriately

Qualification:

• Bachelor’s degree

• At least 3 years of receptionist experience in an aesthetic clinic

• Excellent English communication skills (speaking, reading, and writing)

• Strong problem-solving skills and ability to work well under pressure

• Good personality with strong service mind

• Proactive, responsible, and a good team player

• Proficient in social media (e.g., Line, Facebook, Instagram)

**By submitting your curriculum vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. Please visit PERSOL THAILAND for a copy of our Privacy Policy. If you wish to withdraw your consent, please drop us an email to let us know.

Accor Asia Corporate Offices

Job Description

The Ratchawong Hotel

Job Description

THE RATCHAWONG HOTEL

Kong Si Long Canteen & Bar

Opeining November 1st 2026

We are building Kong Si Long Canteen & Bar as the beating heart of The Ratchawong: a port restaurant and bar where food, memory, and travel collide in a very Bangkok way. They reverse‑engineer the comfort food of foreign sailors staying at the port while their ships are unloaded—translating homesick memories into soulful dishes that feel slightly “off” in origin but exactly right in the room.

The core idea is a Thai port canteen where the kitchen listens to stories more than recipes. A Mexican describing a taco, someone missing their mother’s stew, a traveler remembering pasta from a distant coast—nothing is copied, everything is reinterpreted through a Thai pantry, Chinatown energy, and local instincts. Imperfect authenticity isn’t a flaw; it’s the signature.

The menu balances direct, honest Thai port food with these memory‑based hybrids and shared platters designed for mixed tables of locals and travelers. The bar follows the same logic: strong, familiar spirits layered with Thai fruits, teas, spices, and a quiet nod to old shipping routes and river‑to‑sea trade.

I’m looking for a chef who is energised by storytelling, improvisation, and collaboration with a Thai team—not to chase museum‑piece authenticity, but to create a living, evolving port cuisine anchored in this building and this river. Someone who can run a tight, efficient kitchen while staying playful, curious, and open to guests’ stories becoming tonight’s specials.

We’re not hiring a manager of banquets; we want a collaborator, a co-author. If you can cook with memory and fire, keep a tight, disciplined kitchen, and still chase a little chaos and beauty on the plate, Songwat is waiting.

Elephanthills Co., Ltd.

Job Description

Roles and Responsibilities

• Manage and coordinate all aspects of the inspection tours, ensuring itineraries are executed perfectly and client needs are anticipated and met.

• Be physically present at the camps during agent/client activity to guarantee service delivery meets the highest standards.

• Conduct personalized welcome and departure procedures for VIP guests and agents.

• Inform clients comprehensively about camp services, activities, safety procedures, and the company's conservation and sustainability initiatives.

• Serve as the critical communication link between the Chiang Mai Head Office, the Camps’ operational teams, and the international agents/guests.

• Coordinate efficiently with all departments (e.g., Reservations, Operation, Production team and Tour Guide) to fulfill special guest requests and resolve issues in real-time.

• Masterfully handle and resolve all guest inquiries, concerns, or unforeseen issues proactively and reactively with professionalism and diplomacy to ensure swift service recovery.

• Collect, analyze, and report on client and agent feedback to senior management, suggesting concrete strategies for continuous service improvement and maintaining brand reputation.
  

Qualifications

• Bachelor's Degree (or higher) in Hospitality Management, Tourism, Business Administration, Communications or a related field.

• Proven professional experience in a Guest Relations, Front Office or highly mobile client-facing role within the luxury hospitality or international tourism sector is highly advantageous.

• Fluency in English (written and spoken)

• Must possess a valid driving license and the ability to drive a car

• Open to all nationalities

• Work permit available only

Operational Requirement: The role demands mandatory and frequent travel to both of the company's camp to oversee guest operations:

• Elephant Hills in Phanom District, Surat Thani Province (Southern Thailand).

• The Bush Camp in Hot District, Chiang Mai Province (Northern Thailand).

Email : hrmanager@elephanthills.com

HOUSE OF WISDOM CO., LTD.

Job Description

About the role

Seeking an experienced Senior Food and Beverage professional to join the dynamic team at HOUSE OF WISDOM CO., LTD.' in the heart of Sathorn, Bangkok. This full-time position offers an exciting opportunity to lead and develop our food and beverage operations, contributing to the overall success of this renowned hospitality establishment.

What you'll be doing

1. Oversee the day-to-day management of the food and beverage department, ensuring seamless operations and exceptional customer service

2. Develop and implement innovative menu concepts, leveraging your expertise in culinary trends and customer preferences

3. Manage and train a team of talented, servers, and fostering a positive and collaborative work environment

4. Ensure strict adherence to health, safety, and hygiene standards across all food and beverage areas

5. Collaborate with the wider management team to drive financial performance and identify opportunities for growth

6. Stay up-to-date with industry developments and best practices, implementing strategies to maintain a competitive edge

What we're looking for

1. Minimum 2 years of experience in a senior food and beverage role within the hospitality industry

2. Proven track record of leading successful food and beverage operations, with a keen eye for detail and a commitment to quality

3. Excellent people management and leadership skills, with the ability to motivate and develop a high-performing team

4. Strong financial acumen, with the ability to analyze data and make informed decisions to drive profitability

5. Exceptional communication and interpersonal skills, with the ability to engage with customers and stakeholders at all levels

6. A passion for the hospitality industry and a deep understanding of food and beverage trends

What we offer

At HOUSE OF WISDOM CO., LTD.', we pride ourselves on creating a dynamic and supportive work environment that fosters personal and professional growth. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive health insurance and wellness programs- Opportunities for career advancement and skill development- Discounts on food and beverages within our establishments- A collaborative and inclusive company culture

If you're ready to take on a rewarding and challenging role in the heart of Bangkok's thriving hospitality scene, we encourage you to apply now.

ASIAN TECHNOLOGY SOLUTIONS COMPANY LIMITED

Job Description

Responsible for Two Hotel (100 rooms and 100 rooms)

Responsibilities:

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

• Actively seek verbal feedback from customers and team members at every opportunity.

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Maintain a presence in the lobby setting the example for team members for guest service.

• Have detailed knowledge of hotel departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.

• Monitor standards through regular standards review checks.

• Implement and follow through with improvements identified.

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

Qualifications:

• Have direct experience working in 4 – 5 stars hotel

• Immediately onboard is preferred

• Able to work 6 days per week

• Proactive and mature

• Be able to manage team

Benefits:

• 15 traditional holidays or public holidays (the hotel takes other days to replace public holidays later)

• Social security

• Group insurance

• Vacation leaves 6 days a year

EtonHouse Thailand

Job Description

Job Description 

Reporting to the Brand and Marketing Manager and the School Principal, the Parent Liaison Manager will work closely with other relevant internal departments to market and promote Middleton International School to the international and local community in Bangkok, Thailand.  

Enquiry Management 

• Ensure the PLO team captures all new enquiries (calls, email, online leads, walk-in’s etc.) in the CRM system from the date of receipt. 

• Ensure the PLO team records all appropriate information into the CRM system. Ensure the PLO team contact all new enquiries and are followed up by phone or email within 1 working day. Overseas phone calls can be made using the CRM. 

• Ensure the PLO team emails the prospective parent the school tour confirmation details 

• Ensure the PLO team contacts the prospect parent 1 days before to re-confirm their appointment (email where necessary) and use the CRM calendar tool to do so. 

• During tours, ensure that the PLs share learning stories, videos and documentation that makes learning visible as well as introduce a member of the academic team to provide a high-quality experience  

• Post school tour; ensure the PLO team sends a post tour email within 1 working day after the school tour. 

• Ensure the PLO team tracks and note all comments within the CRM in a timely manner and update their status. 

• Ensure the PLO team follow-up with all post tour parents by calling them 3 days post tour to check their status, or any other questions. Use the ‘sequence’ tool and the ‘templates’ in the CRM to connect with families. 

• Ensure the PLO team arranges any follow-up meetings i.e. principals, assessments within 1 week post tour. 

• Review the status of all enquiries from the CRM reporting (pre/post tour) ensure that the PLE’s are following up with their prospect parents. 

• Compile tour templates learning stories for PLO team to improve the school tour. 

• Review and shadow the PLE’s around school tours to ensure they are promoting the school in the right light i.e. curriculum, stories, facts etc. 

• Continuous review of the school tour process with the PLE’s from start to end, i.e. explaining about EtonHouse, Curriculum, application documents etc. Ensure a 5-star customer service to parents. 

• Support families for student pass applications and the team wherever required to facilitate these conversations with agents or parents directly 

• Engage in all induction courses and professional development sessions facilitated by HQ 

• Ensure that the data in the CRM is updated at all times to facilitate accurate reports and trends 

• Update parent status in the CRM and engage with them intentionally to nurture them through the funnel. Use the CRM features-sequences and workflows 

• Train and induct new joiners and existing members of the PL team to use best practice in CX and use of technology platforms 

• Advocate for the EtonHouse learning pathway beyond pre-school 

• Ensure that the school website has accurate and up-to-date information 

• Providing outstanding customer service that is personalized and in alignment with the organization’s culture and values. 

• Support all media and brand and marketing events and requests 

• Update the AI bot templates on a regular basis to keep them relevant and use campaigns from time to time to remarket and enhance conversions 

• Be responsible for your own PD by staying up-to-date with all platforms used by the PL team 

• Handle all admission and withdrawal processes and documents  

• Monitor and track student numbers, agent referrals, withdrawal data  Open House/Weekly School Tours 

• Lead the organization of open days from managing the RSVP list to organizing the relevant groups, schedule of the day and follow up. 

• Ensure the PLO team confirms attendance 2-3 days before the Open House. The team also follows up with a phone call. 

• Allocate school tour groups for each school coordinator 

• Brief school coordinators as to the set-up for the open house 

• Ensure the school is clean/set-up ready for open house. 

• Work with the kitchen to ensure food etc. is provided and setup  

• Facilitate the content of the sharing by the principal and/or other members of the leadership team 

• Prepare materials and resources that are shared with families 

Qualifications 

• Bachelor's Degree in any related field, with at least 5 to 6 years of related work experience in a sales management / business development role in the education services or service-oriented industry. 

• Have experience in international school is a plus.

• Sales management experience is desirable 

• Experience working in an international school environment would be an added advantage. 

• Possess a collaborative attitude and work well in a team-oriented work environment 

• Excellent written and verbal communication skills 

• Good command in both English and Thai

• Result oriented and a hands-on marketer 

THE OLD TOWN CO., LTD.

Job Description

Responsibilities

Opening & Closing Duties:  

 • Count money, open and close the shift, and send a report on Line.
• Put in & out any tables and marketing sign outside.

 • Clean the shop upon opening and closing of the shop.
• Notify the manager if a change in cash is needed.
• Notify the manager if cannabis jars are needed.
• Check the hang out area both inside and outside, make sure it’s cleaned up after.

• Assist management to count stock and Restock.

Customer Interaction & Sales:
• Assess customer needs and provide product recommendations.
• Educate customers on strain types, potency, dosage, and consumption methods.
• Maximize sales by pushing promotions.
• Encourage customers to leave Google reviews and check in via social media stories.

Private Advertiser

Job Description

🏨 Key Responsibilities

• Oversee Front Office and Back Office operations, ensuring policy compliance
• Lead budgeting, revenue forecasting, and cost control to achieve financial targets
• Analyze performance and implement strategies to maximize profitability
• Manage supplier sourcing, contracts, and operational standards
• Support pre-opening projects and coordinate with executive leadership
• Ensure high guest satisfaction, safety, and brand standards
• Foster a strong team culture aligned with company DNA

👔 Qualifications

• Bachelor’s degree in Hotel Management, Business Administration, or related field
• Minimum 5–7 years in senior hotel leadership (EAM /Hotel Manager / Operations Manager)
• Strong background in Rooms Division (Front Office / Rooms Operations required)
• Solid experience in budgeting and financial management
• Pre-opening experience is an advantage
• Good command of English
• Strong leadership and problem-solving skills

Private Advertiser

Job Description

We’re Hiring: General Manager – Pre-opening-Hotel in Kata Beach, Phuket Thailand

Are you a dynamic hotel leader ready to take charge of a thriving property in one of Thailand’s most exciting destinations?

We’re seeking an experienced General Manager to lead the full operations of our established hotel in Kata Beach, Phuket. This is a high-impact leadership role with full accountability for performance, guest satisfaction, and team development.

Key Responsibilities

·         Lead and manage all hotel operations to ensure profitability, efficiency, and a world-class guest experience

.         Build and maintain strong relationships with the hotel owner and key stakeholders

 .         Drive revenue growth through effective sales strategies and revenue management

 ·         Oversee departmental performance and ensure operational excellence across all areas

 ·         Develop and mentor department heads and staff to build a high-performing, service-focused team

 ·         Ensure consistent delivery of exceptional service standards to enhance guest satisfaction

 ·         Monitor and maintain top rankings on TripAdvisor and other online review platforms through proactive guest engagement and service recovery

 ·         Monitor budgets, control costs, and achieve financial targets

 ·         Analyze market trends and competitor performance to support strategic decision-making

Qualifications & Requirements

·         Minimum 5 years’ experience as General Manager in an internationally branded hotel

·         Proven success in driving revenue growth and guest satisfaction

·         Strong leadership with a hands-on approach and the ability to inspire teams

·         Highly organized, results-oriented, and proactive in operational management

·         Experience with budgeting, forecasting, and strategic planning

·         Excellent communication, interpersonal, and team development skills

·         Strong understanding of guest review platforms and online reputation management

·         Comfortable using hotel tech systems, including PMS and reporting tools

Location: Kata Beach Phuket, Thailand

If you’re ready to take on a leadership role where you can truly make an impact from day one, we’d love to hear from you.

Apply Now by sending your resume to sunhawat.kor@gmail.com

Watkinson (Thailand) Co., Ltd.

Job Description

KIRABI Sathorn (Yakinoku Restaurant in BKK)

Work hours: 10 am - 10.30 pm 

Location: Empire Tower, Sathorn, Bangkok 

Salary: Based on experience and qualifications

 
Responsibilities

• Restaurant Management: Planning daily operations of the restaurant (opening and closing procedures, staff scheduling, SOP, etc.).

• Cost and Budget Control: Managing costs and budgets, purchasing raw materials and equipment, controlling stock levels, and ensuring cleanliness, safety, and compliance with standards.

• Team Management: Training new staff; creating shift schedules; evaluating employee performance; resolving staff issues; and fostering a positive work environment.

• Customer Service: Monitoring and maintaining service quality; handling customer complaints and issues; ensuring customer satisfaction and a positive dining experience.

• Food Quality Control: Ensuring freshness and cleanliness of ingredients, especially grilled meats; collaborating with chefs/kitchen staff to uphold food standards; planning special menus, promotions, and new dishes.

• Marketing and Promotions: Developing promotional campaigns with the marketing team to attract customers; building relationships with loyal customers; coordinating with building management marketing efforts.

• Monthly Report: Providing a detailed overview of the overall business performance, including key operational activities, sales figures, customer feedback, costs, and other important issues or details that help identify areas for improvement.

Qualifications

• Bachelor’s or Higher degree in Business Administration, Hospitality Management, or a related field.

• Minimum of 3–5 years’ experience as a Restaurant Manager or Assistant Restaurant Manager.

• Experience in chain restaurants or well-structured independent restaurants will be an advantage.

• Strong skills in team management, cost control, and sales analysis

• Able to communicate effectively in Thai and English, both spoken and written.

• Good communication and coordination skills with internal and external parties.

• Ability to work shifts, weekends, and public holidays.

Skills & Competencies

• Leadership and decision-making skills

• Strong business-oriented restaurant management mindset

• Communication and coordination skills

• Cost and profit control capability

• Results-driven with a strong focus on customer experience

Send your inquiry or Apply Now!

Email: hr@watkinson.co.th 

Tel: 092-694-7195

AAPC (Thailand) Limited

Job Description

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!