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Page 45 of 45 in Management Jobs in Singapore
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Restaurant and Banquet Manager |
Featured |
| Settha Palace Hotel | Laos - Vientiane | |
Settha Palace Hotel
The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos.
The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen,
requiring warm and personalized service.
Job Description - Restaurant and Banquet Manager
For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.
But will you fit this job like a Billie Jean glove? Read on to find out...
Day-to-day, you'll be...
- Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
- Training up your staff to deliver a high standard of friendly and personalized service to guests
- Managing daily F&B operations of the restaurant, bar and banqueting
- Soliciting guest feedback
- Using that feedback to help us improve our F&B operation
- Improving the Standard Operating Procedures (SOPs) for your areas of responsibility
We care:
...about what you've achieved. Where you want to go in your career.
What you've learned from your mistakes. How well you intuitively
understand our tone and mission at the Settha Palace Hotel. Your level
of empathy, aptitude for leadership and ability to train your team,
some of whom will know nothing about F&B service.
We care that you would genuinely care - about your team, our guests
& corporate clients, and specifically, about giving all our
guests at the Settha Palace a memorable experience.
We care that you have the ability to work without constant supervision,
and cooperate and communicate very well with other departments - verbally, and in writing.
We care that you're someone people love to work together with.
This opportunity is for you if:
- You love the business of Fine Dining within the context of a small boutique hotel.
- You have a strong and adventurous disposition.
- You love exploring new cultures.
- You love communicating with people, even if they have trouble understanding you.
- You truly love the sense of achievement in training up your team and making things happen with them.
- You are flexible and can change focus quickly.
- You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.
But the opportunity is NOT for you if:
- You have to bring your family with you.
- You can't adapt easily and build a routine, motivate yourself and work independently.
This role requires:
- A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
- Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
- Banqueting experience is highly desirable
- Previous experience living/working outside your home country, preferably in Asia.
- Good F&B business acumen.
You'll get:
- A core role with a unique and leading boutique hotel in Laos.
- The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
- To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
- An environment where you're given opportunity to grow.
- Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.
The Settha Palace is managed by Belmont International Hotels, which
manages deluxe hotels in Malaysia, Indonesia and Laos.
Do not miss out on this rewarding opportunity!
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Front Office Manager |
Featured |
| Settha Palace Hotel | Laos - Vientiane | |
Settha Palace Hotel
The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos.
The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders.
We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.
Job Description - Front Office Manager
For our refined and personalized hotel, we are now welcoming applicants for the position of Front Office Manager to lead our reception and guest relations team in delivering a seamless, "home away from home" experience.Day-to-day, you'll be...
- Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
- Training up your staff to deliver a high standard of friendly and personalized service to guests
- Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
- Soliciting guest feedback and using it to constantly elevate our guest journey.
- Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.
We care:
...about what you've achieved. Where you want to go in your career.
What you've learned along the way. How well you intuitively
understand our tone and mission at the Settha Palace Hotel. Your level
of empathy, aptitude for leadership and ability to train your team,
some of whom may be new to luxury hospitality.
We care that you would genuinely care - about your team, our guests
and specifically, about giving every guest a memorable experience.
We care that you have the ability to work proactively,
and cooperate and communicate very well with other departments - verbally, and in writing.
We care that you're someone people love to work together with.
This opportunity is for you if:
- You love the boutique hotel business and the intimacy of a small, high-end property.
- You have a strong and adventurous disposition and love exploring new cultures.
- You love communicating with people, even when there are language or cultural barriers.
- You find a sense of achievement in training up your team and making things happen with them.
- You are flexible and can change focus quickly.
- You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.
This role requires:
- A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
- Previous experience in front office management in a luxury environment
- Previous experience living/working outside your home country, preferably in Asia.
- Strong administrative skills and business acumen.
You'll get:
- A core role with a unique and leading boutique hotel in Laos.
- The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
- To work with a wonderful multi-national management team, led by a dynamic General Manager.
- An environment where you're given opportunity to grow.
- Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.
The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.
Do not miss out on this rewarding opportunity! Apply Now
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Assistant Hotel Accountant |
Featured |
| Settha Palace Hotel | Laos - Vientiane | |
Settha Palace Hotel
The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.
Job Description - Assistant Hotel Accountant
For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.
Key Responsibilities:
- Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
- Ensuring that the bookkeeping is done accurately.
- Assist with preparing the monthly Financial Package.
- Handling & monitoring the General Ledger Accounts.
- Daily auditing of all records pertaining to revenue of the hotel.
- Prepares daily income and statistics reports.
- Prepares relevant documents for incorporation in the monthly accounts.
- Perform any other duties as assigned by the hotel's management.
This challenging full time hands-on position is for you if you:
- 4-year bachelor's degree in Finance and Accounting or related major.
- Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
- 2 years work experience required.
- Good command of English language.
- Hotel accounting experience is a strong advantage.
But the opportunity is NOT for you if:
- You have to bring your family with you.
- You can't adapt easily to foreign cultures.
Position reports to the General Manager.
We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.
For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.
The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.
Do not miss out on this rewarding opportunity! Apply Now
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Duty Manager (Islandwide) |
4-Jan-2026 |
| Far East Hospitality | 57701 | SingaporeSingapore | |
Far East Hospitality
Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.
Job Description
Responsibilities:
- Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
- Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
- Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
- Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
- Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
- Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
Requirements:
- Diploma in any field, preferably in Hospitality
- At least 4 years of experience in a similar capacity in hospitality industry
- Team player with positive attitude, enthusiasm and initiative
- Knowledge in Opera System
- Ability to lead team and drive results
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Guest Services Manager |
4-Jan-2026 |
| Artyzen Hospitality Group | 57707 | SingaporeSingapore | |
Artyzen Hospitality Group
Job Description
Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.
Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.
Responsibilities:
- Be responsible for the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre).
- Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
- Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
- Assist the Director of Guest Experience to prepare and monitor the annual department operating budget with the focus on monthly expenses, wages, variances, preparing schedules, ordering, and inventory management.
- Ensure that the Department Operational Budget is strictly adhered to.
- Monitor service and Operation standards in the hotel.
- Be available and on duty during peak periods (frequently opening and closing the operation)
- Participate in the MOD schedule.
- Conduct frequent and thorough room inspections in liaison with Housekeeping.
- Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
- Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
- Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
- Ensure the Guest Services Department meets quality andinternal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
- Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
- Ensure that the Guest Services team projects a warm, professional and welcome image.
- Undertake any other reasonable task or request as directed by the management.
Requirements
- Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
- Minimum of three years of previous experience in a front office managerial position in an established or luxury/upscale or boutique hotel.
- Service-oriented, attentive to details and observant
- Excellent oral and written communications skills
- Good command of written and spoken English
- Adaptable and outgoing with excellent interpersonal skill
- Ability to work under pressure and be flexible
- Passionate and enthusiastic with a positive ‘can-do’ attitude
Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel!Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.
By ticking this box, I have read and accepted the Privacy Policy of Artyzen Hospitality Group.
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Assistant Front Office Manager25148933 |
4-Jan-2026 |
| JW Marriott Hotel Singapore South Beach | 57709 | SingaporeSingapore | |
JW Marriott Hotel Singapore South Beach
Job Description
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Front Desk Manager25136957 |
4-Jan-2026 |
| JW Marriott Hotel Singapore South Beach | 57710 | SingaporeSingapore | |
JW Marriott Hotel Singapore South Beach
Job Description
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
|
Duty Manager |
4-Jan-2026 |
| MERCURE SINGAPORE BUGIS | 57711 | SingaporeSingapore | |
MERCURE SINGAPORE BUGIS
A contemporary 4-star hotel in the vibrant enclave of Bras Basah-Bugis, Mercure Singapore Bugis has 395 heritage-inspired rooms, offering travellers and guests the advantage of being surrounded by a myriad of historical and cultural sites, trendy shopping malls with hip and diverse eateries. Situated within five minutes from Bugis MRT, this international brand hotel offers free WIFI, state-of-the-art meeting facilities with an outdoor terrace and 3 exciting F&B outlets onsite. Other facilities include a gym with 24-hour access and an infinity lap pool.
Job Description
Job Description
RESPONSIBILITIES
- Assist the Assistant Front Office Manager in setting up the Front Desk training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Desk operation.
- Train and supervise the Front Desk Assistants in all reception and cashiering procedures and assign tasks as necessary.
- Assist with new employee orientation and training and ensure that all Front Desk personnel are advised and trained on all changes in policies and procedures.
- Continuously monitor, study and evaluate operations, policy and procedures of the Front Desk; and propose necessary improvements to Assistant Front Office Manager.
- Plan, prepare and conduct ongoing training for Front Desk Personnel on a regular basis.
- To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
- Ensure all outstanding and pending issues are settled timely.
- To exercise control over all other Front Office staff in the absence of their respective supervisors.
- To ensure that all keys and folders for daily arrivals are prepared by the Front Office Assistant.
- To ensure that the Front office, the lobby area is kept clean at all times.
- To make daily round of all Front Desk and Bell Desk operating departments to check that all staff adhere to Hotel policies.
- To be well informed of hotel facilities and be able to answer all inquiries.
- To handle complaints or incidents/accidents occurring in the hotel when necessary.
- To respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts.
- To conduct daily Front Office briefing.
- To spot-check special set-ups for late VIP guest’s arrival ensuring that they adhere to the required standard.
- To ensure that Energy conservation is exercised in all areas at all times.
- To read through and approve the Rooms Statistic Report.
- Assist with Front Desk employees’ performance evaluations and recommend promotions or demotions of assigned Personnel.
- Supervise all Front Desk Assistants assigned to his/her shift and ensure that all tasks are performed and completed.
- Assist with check in, information requests, check out and other services required by the guests to ensure their comfort and satisfaction.
- Authorise the acceptance of travelers cheques, cash advance, rebates, paid out, refunds base on the established procedures.
- Responsible for the orderly and clutter-free appearance of the Front Desk personnel; ensure that all Front Desk personnel are well groomed and in proper uniform.
- Ensure that the manual key, guest card key, and guest room security procedures are followed.
- Ensure a smooth flow of check-in and check-out during peak hours; if necessary direct guests to available Front Desk Assistant.
- Ensure that all telephone calls are handled promptly within three rings.
- To keep Personal Grooming at the highest standard and make sure that subordinates have the same.
- Maintain safety by adhering to safety policies, and be responsible to report accidents immediately.
- Deal with the public in a professional and courteous manner.
- Ability to communicate with all managers and supervisors and fellow associates.
- Ability to handle conflict situations in a professional manner.
- To write reports relating to complaints, and forward copies to various executive/department heads concerned.
- To record all complaints into a log book for the General Manager's attention or follow up.
- Prepare schedules and maintain Front Desk attendance record.
Job Requirements
REQUIREMENTS
- Preferred 2 years in a similar role or at least 3 years in a supervisory role in a hotel environment.
- Strong interpersonal skills
- Detail-focused and guest-oriented
- Excellent leadership and problem-solving skills
- Strong verbal and written command of English
|
Assistant / Duty Manager (Hotel) |
4-Jan-2026 |
| Shangri-La Singapore | 57698 | SingaporeTanglin, Central Region | |
Shangri-La Singapore
Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.
Job Description
JEN Singapore Tanglin by Shangri-La
As a Duty Manager, we rely on you to:
-
Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
-
Ensure smooth operation on a daily basis
-
Review feedbacks, guest comments, and other information pertaining to front office
-
Track guest satisfaction levels and handle guests' complains
-
Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement
-
Overall in-charge of the hotel during the midnight shift in the absence of the senior management
-
Identify training needs and develop training programs
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Serve as hotel Emergency Response Team leader during crisis management
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Ensure compliance to company's auditing framework
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Ad-hoc duties as assigned
We are looking for someone who:
-
Takes pride in being a hotelier
-
Good communication skills
-
Loves interacting with guests from all backgrounds
-
Preferably has at least 2 years of relevant experience
-
Enjoys coming up with best fit solutions
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Is a friendly, helpful and trustworthy leader
-
Must be detail-focused and guest-oriented
|
Director of Rooms |
21-Aug-2025 |
| Pan Pacific Hotels Group | 57102 | - Singapore | |
Pan Pacific Hotels Group
Job Description
Singapore
Pan Pacific Singapore
Rooms
Job GradeFull Time
Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.
The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.
Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.
The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.
Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore.
The Role
We are looking for a Director of Rooms. You will play a pivotal role in directing, leading and managing the Hotel’s Rooms Division operations, including but not limited to Front Line Guest Services (Reception, Concierge, VIP Team and Guest Care), Housekeeping, Pacific Club, Wellness Floor and Spa. If you are a detailed and service-oriented individual, we want you to be part of our growing team.
Job Responsibilities:
- Strategically deliver the hotel goals and vision as a member of the Executive Team.
- Focus on guest service, ensuring the hotel’s service values are embodied within the division and a seamless guest experience is consistently delivered.
- Build effective relationships with other departments to ensure good communication and support.
- Demonstrate leadership and management of an efficient and effective operation in which all associates understand the key drivers of the business and are held accountable for their performance.
- Show high visibility in the division during peak periods of business.
- Empower, train and coach associates to improve operational and service capabilities.
- Review divisional Standard Operating Procedures on a regular basis.
- Conduct evaluation meetings each year with direct reports.
- Monitor productivity of the division and implement corrective strategies.
- Utilize performance management processes to identify and celebrate consistently high performance and actively manage sub-standard performance.
- Actively participate in the recruitment process of associates for the division.
- Implement the business plan in the division.
- Apply commercial acumen and a business understanding to drive for results.
- Strive to achieve the key performance objectives.
- Develop strategies to increase spa revenue and gym membership.
- Perform any other tasks that may be assigned.
Talent Profile
Diploma / Bachelor’s degree in hospitality management or equivalent.
A minimum of ten years of experience in Rooms Division, with a minimum of five years of experience in managerial roles.
Strong knowledge and experience in the front office functions of Opera or equivalent Property Management Systems and other software that is essential in managing Rooms operations and manpower (e.g. StayPlease).
Advanced computer literacy and knowledge of Microsoft Office applications.
Strong leadership skills with the ability to direct changes.
Excellent presentation and communications skills.
Strong analytical and problem-solving skills.
Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.
How to Apply
Please write in with your detailed resume and email us at careers.ppsin@panpacific.com
- Only shortlisted candidates will be notified.
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Duty Manager |
21-Aug-2025 |
| WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. | 57105 | - Singapore | |
WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.
Job Description
As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.
Job Descriptions
- Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
- To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
- Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
- Ensure that departmental standard, policies, and procedures are maintained.
- Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
- Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
- Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
- Conduct and ensures the neat of appearance of all Front Office team.
- Participate in company's sustainability effort for the environment and being an inclusive employer
Job Requirements
- Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
- Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
- Commitment to work rotating shift and any day, including weekends and public holidays.
- Great communication skills, ability to interact with guests, employees and third parties
- High attention to details.
- Ability to multi-task and work efficiently in a fast-paced environment.
 |
Assistant Restaurant Manager |
21-Aug-2025 |
| Guzman y Gomez | 57146 | - Singapore | |
Guzman y Gomez
Job Description
Benefits
These are just some of the benefits that come with working at GYG:
●Sign-up bonus of $2,000
●Staff referral programme of $500
●Attractive Salary $$
●Performance Incentives (quarterly)
●Rapid Career Growth
●5 days work week and 2 days OFF, 44 hours
●Outpatient & Hospitalisation benefits
●Staff meals & discounted meals
●Various types of leave entitlements
●Cultural celebrations – Day of the Dead and Cinco de Mayo (We just love to celebrate everything!!)
Job Scope
The Assistant Restaurant Manager is responsible for the overall efficient and effective management and operation of the restaurant in the absence of the Restaurant Manager, including but not limited to operations, people management, customer experience and financial management.
We guarantee you will have lots of fun at work and not a single day is the same!
|
Restaurant Manager |
20-Aug-2025 |
| SIJIMINFU-JUMBO PTE. LTD. | 57129 | - Singapore | |
SIJIMINFU-JUMBO PTE. LTD.
Job Description
JOB RESPONSIBILITIES:
- Responsible for the profit & loss of the restaurant and implement appropriate cost control measures
- Manage the restaurant’s budget and forecasts to meet or exceed management expectations
- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
- Oversee the daily operations of the restaurant
- Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
- Supervise food and operational safety to ensure a comfortable environment for the customers
- Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
- Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
- Control labour through effective manpower scheduling and monitor leave of staff
- Actively involved in hiring process by identifying and selecting candidates for junior positions
- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment
- Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
- Handle all restaurant administrative duties
- Any other jobs or duties assigned by the Area Manager from time to time
JOB SPECIFICATIONS:
- Minimum of 6 years management experience in Food & Beverage industry
- Possess sound leadership qualities and ability to manage service staff
- Excellent communication & interpersonal skills; able to build lasting relationships with guests.
- Possess good organizational and management skills; able to lead and inspire staff
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Outlet Manager |
1-Jun-2025 |
| THE 11TH STREET FISH SOUP PTE. LTD. | 55870 | - Singapore | |
THE 11TH STREET FISH SOUP PTE. LTD.
Job Description
The overall scope of the incumbent includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent to encourage sales and maximize guest satisfaction.
OVERALL OBJECTIVES
- Recommend, take order, and serving customers
- Answer customer questions and handle customer requests in a polite and efficient manner
- Connecting with customers to build a loyal customer base
- Inventory monitoring and waste management and reduction
- Cashiering duties, outlet opening and closing procedures
- Do routine cleaning and maintain cleanliness of workstation
- Follow food and beverage safety and hygiene policies and procedures
- Lead the service and act as a role model to the team
- Other ad-hoc duties
REQUIREMENTS
- Warm, pleasant, friendly and confident, with good interpersonal skills
- Ideally you will have at least 1 year in a similar role within a restaurant/cafe environment
- Knowledge of Health and Safety rules and procedures
Summary of role requirements:
- Looking for candidates available to work shift work
- 1 year of relevant work experience required for this role
- Good atittude and positive mindset
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Night Manager / Duty Manager25089073 |
31-May-2025 |
| JW Marriott Hotel Singapore South Beach | 55842 | - Singapore | |
JW Marriott Hotel Singapore South Beach
Job Description
POSITION SUMMARY
Cultivate enriching experiences for our guests throughout the many touch points of their journey. The Front Desk Manager / Night Manager owns their space as a social director, a master curator, an innovator and a relationship builder. They are responsible for sensing and delivering on our guests’ expectations and leaving them with a lasting impression that will keep them coming back again and again. The style and warm nature of the Front Desk Manager epitomizes the level of service expected from the brand and inspires fellow associates to serve guests in the same way. The role accommodates and adjusts to atypical requests without getting flustered; he/she moves about the public space to deliver service that fulfills our guests’ desire to enrich their passions. All of this focus is to help drive stellar financial performance, guest satisfaction, and employee engagement.
- Manages day-to-day operations, promoting quality product that meets standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
- Supervises staffing levels to provide the proper level of guest service and deliver on operational needs and financial objectives.
- Verifies that regular on-going communication is happening with employees to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Demonstrates a deep understanding of the brand and a passion for delivering on brand values that is contagious and inspiring.
- Helps others build their knowledge and expertise on target customers and how to successfully execute both brand and operational standards.
- Guides employees to provide exceptional service that produces high levels of guest satisfaction consistently and effectively.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
- Required to work Night Shift
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Assistant Front Office Manager25089077 |
31-May-2025 |
| JW Marriott Hotel Singapore South Beach | 55844 | - Singapore | |
JW Marriott Hotel Singapore South Beach
Job Description
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door, Concierge and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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