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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Craig Road Property Holdings Pte. Ltd.

Mondrian is a way of travel. A luxury lifestyle hotel, a global destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world. Mondrian Singapore Duxton is a luxury lifestyle hotel built in the heart of the city’s prominent Duxton Hill neighborhood featuring 300 guestrooms, a lower three-story building in a contemporary and luxury loft suite. Historic architecture takes on the famous Singapore 'shophouse' building typology on a modern spin, with a terracotta roof, and colonial-style window shutters, at the rear, connected by a garden, will be the main tower containing a mix of guest rooms, a speakeasy bar, and rooftop pool. The location is flawless with a bevy of signature restaurants, stylish bars, and local street food vendors all within walking distance. Ennismore and Accor’s joint venture to create the world’s fastest-growing lifestyle and entertainment hospitality company, with a global collective of entrepreneurial and founder-built brands with creativity & purpose at their heart. For more information visit www.mondrianhotels.com

Job Description

Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Relations employee must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance.

How your day looks like?

• Have knowledge of Hotel, hotel staff, and hotel services, including the hours of operation for all departments involved in and in the surrounding areas: has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc.
• Able to give accurate directions and information regarding the immediate downtown and surrounding areas. Maintain and be familiar with a directory of information that contains, but is not limited to hotel and local information.
• Handle all guest comments, questions, complaints, requests and inquiries promptly and courteously, taking the necessary action steps and ensuring thorough follow through.
• Receive all internal and external calls in accordance of company standards.
• Telephone guests in accordance with their wake-up call requests, to prescribe standards, and to inform security of the guest does not answer their call.
• Manage and allocate guest requests.
• Enter guest requests into guest tracking system and maintain guest profiles.
• Input and keep updated guest messages within Property Management System.
• Ensure that guest names are used wherever possible.
• Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure.
• Undertake and complete any special projects, related tasks or reasonable requests when required by Management.
• Familiarize yourself with the guests needs and requirements in order to ensure an efficient and friendly service.
• Record all equipment faults in the logbook and report to supervisor.
• Ensure that all incoming faxes/emails are marked with the guest’s name and room number and are delivered to the room promptly.
• Maintain and check telephone equipment daily, and report any necessary faults.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Carlton Hotel (Singapore) Pte Ltd

Carlton Hotel Singapore is an upscale business hotel that offers its guests the best of Singapore. Combining international standards with exceptional service and local charm, Carlton Hotel offers 940 elegantly designed spacious rooms and is strategically located in the heart of Singapore. Comprehensive range of facilities and services include two club lounges, four F&B outlets including the award-winning Wah Lok Cantonese Restaurant, a gym and pool as well as 13 versatile functions rooms to create a seamless and enjoyable stay for each individual.

Job Description

Job Responsibilities

A.    Club Lounge

Managing VIP and Premier Wing guests in aspects, including the following but not limited to:

1. Providing services and maintaining smooth operation of the Club Lounges

2. Performing pre-arrival room assignment for VIPs and Club guests by coordinating with inter-departments and sections within Front Office.

3. Rooms checking and set up of amenities for VIP and Club rooms.

4. Welcome and check-in of VIPs and Club guests, inclusive of escorting guests to rooms and explanation of facilities and services available.

5. Anticipate in-stay guests’ needs, enquire experience during stay and render appropriate services whenever applicable.

6. Work and liaise with Duty Managers/ Assistant Front Office Manager to ensure smooth operations and requirements is managed well without disruption in services.

7. Liaise with Head of Culinary, Front Office Manager and Food & Beverage department on the food and services offered in Club Lounges.

8. Perform check-out and establish post-stay feedback for improvement.

9. Managing and control of Club Lounges expenses, inventories and requisition.

B.    Team Members

Performs training duties on all aspects of guest services to all frontline staff

1. Leads and supervises a team of Guest Relations Officers (GROs) for the prestige services at Club Lounge.

2. Conduct cross training, groom and train potential Guest Service Officers (GSOs) to alleviate their level of service in preparation for their next level in their career path.

3. Train the team on the use and accuracy in input of data for all the systems use in the hotel such as Property Management System, Point of Sales system.

4. Encourage team members participation in programmes and exercise that hotel embark on to create better guest awareness.

C.    Guest Recognition and Amenities

1. Establish good rapport with VIPs, Club guests and regular guests.

2. Create guests’ recognition programmes for regular guests.

3. Regular conversation with long staying guests to ensure comfortable stay

4. Garner positive reviews from guests to lift hotel to a better market positioning.

5. Periodic reviewing of guest amenities programmes to ensure offering is comparable to those in the industry.

D.    Guest Profile

1. Updates guests’ preferences and history diligently for reference and follow-ups

2. Guest feedback via all platforms to be updated in guests’ profiles and brief to all Front Office team members on guest’s next visit.

E.    Reports and Others

1. Provides constant feedback to the Management on the established preferences of all guests and ensures a high return percentage on the Club floors.

2. Provide monthly data on positive and negative reviews received pertaining to Front Office and Club Service (Rooms, Lounges and Services) to Front Office Manager for uplifting of expectation and services offered.

3. Works closely with other operational departments, in particular with Housekeeping and Engineering to provide seamless and consistent guest service.

4. Guides and leads by example to ensure hotel’s disciplinary and standards are enforced and abided accordingly.

5. To coordinate guests and staff during an emergency and have good knowledge of fire procedures.

6. Performs any other job tasks assigned by Front Office Management.

Education & Work Experience

• GCE ‘A’ Level or Diploma in Tourism Studies

• At least 3 years in a similar position

• Possesses a friendly and confident personality

• Excellent knowledge on PMS Opera system

Get.Career

Job Description

No experience necessary, training will be provided.

Working hours: Monday to Friday 9am-5.30pm

Salary: $3000 - $3300

Job Responsibilities:

• Provide frontline customer service; greeting visitors, answering queries and directing them accordingly

• Attend to inquiries via walk-ins and phone calls

• Assist in scheduling and booking appointments

• Receive incoming mail and deliveries

• Assist in arranging courier services

• Assist in inventory of office supplies

• Liaise with building management on air-con and lights maintenance

• Liaise with technical support team on network issues or printer malfunction

• Maintain cleanliness and order of reception area

• Provide basic administrative support; printing, scanning, filing, data entry

• Other ad-hoc duties as assigned by supervisor

Job Requirements:

• Minimum GCE 'A' Levels/Diploma

• Proficient in Microsoft Office

• Good interpersonal and communication skills

• Singaporeans only

Marriott International

Job Description

Orchard Grand Court

Orchard Grand Court, is your best option in the event that you are extravagant. The delightful homeliness in the latest service apartment which is stylish and luxury. Situated in the heart of Orchard, this Serviced Apartment is definitely your best choice to discover Singapore. Positioned at the junction of Killiney Road and Lloyd Road.

Job Description

• To provide courteous, prompt and personalized service and if possible to comply with each and every guest’s request and needs.

• To sell rooms in a manner designed to maximize revenue and occupancy with guest’s satisfaction.

• To check in/out guest in compliance to the standard policies and procedures.

• To familiarize procedures, facilities and services of the company premises.

• Ensure that the lobby areas are kept clean and tidy at all times.

• Sees to the enforcement of house rules & regulations, company policies and procedures.

• Perform other duties as and when assigned by the immediate superior and the Front Office Manager.

• Able to work 3 rotating shifts. 5days work with 2 off days.

• Part timers are welcome to apply.

Millennium & Copthorne International Limited

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

The Orchard Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:

Duty Manager (OHS)

Reporting to the Front Office Manager, the incumbent will be responsible to:-

• Greet and extend hospitality to all guests.
• Handle guest check-in and check-out at the reception
• Ensure a smooth and efficient running of the Hotel’s operations
• Supervise the activities and manpower deployment of the front office team on the assigned shift
• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction
• Ensure satisfaction of all guests by maintaining high standard of quality and quantity control for food and beverage
• Manage and improve guest reviews score

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry.
• Diploma in Hotel Management or equivalent.
• Good organizational skills, ability to prioritize workload and handle pressure.
• Good leadership with strong interpersonal and communication skills.
• Knowledge of Opera System would be added advantage.

MCI Career Services Pte Ltd

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Job Summary:

• Basic Salary: $2,500 to $3,300 (depending on relevant experience)

• Performance Bonus up to 2 months

• Meal Allowance, Yearly Increment, Health Screening & Medical Benefits

• Training Provided, Job Rotation Opportunities

• Working Hours: 5-day work week, 44h per week

• Working Location: Central / Sentosa (4 to 5 star luxury hotels)

Responsibilities:

• Attending to hotel guests

• Answering phone calls and attending to emails

• Checking in and checking out

Requirements:

• At least 1 year of relevant experience

• Must be comfortable with working rotating shifts (morning, noon and night)

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Sooi Jia Hui Agnes
Reg No: R23113053
MCI Career Services Pte Ltd 
EA Licence:06C2859

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3800 + Mobile + Shift Allowance + VB

• Listed MNC in Leisure Industry

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 days work week (8 hours per shift)

• Familiar with maintaining guest relationships

Responsibilities:

• Expand market reach and increase membership acquisition

• Maintain strong relationships with guests through regular engagement

• Share updates on promotions, programs, and events

• Attend to guest requests and gather service feedback

• Handle credit-related matters with discretion

• Assist in operational support and event coordination

Requirements:

• Diploma/Degree in Business or relevant discipline

• Familiar with Microsoft Office applications

• Good communication and interpersonal skills

• Comfortable working shifts, weekends, and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 Days (Rotating Shift)

Responsibilities:

• Welcome and assist members with enquiries and daily needs

• Promote programs, activities, and club services

• Share information on products, promotions, and events

• Support daily operations and member engagement activities

• Ensure a positive and enjoyable customer experience

Requirements:

• Good communication and interpersonal skills

• Friendly attitude with willingness to learn

• Team player with customer-oriented mindset

• Customer service experience is an advantage

• Able to work shifts, weekends, and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + AWS + OT

• Industry: Listed MNC (Leisure)

• Location: Central Region

• Working Hours: Rotating shifts (5 days/week)

Responsibilities:

• Greet and assist guests during check-in and check-out processes

• Handle reservations, cancellations, and special requests accurately

• Manage guest enquiries, complaints, and provide timely solutions

• Coordinate with housekeeping, concierge, and other departments to ensure smooth operations

• Promote hotel services, facilities, and loyalty programs

Requirements:

• Previous experience in hotel front desk or customer service is an advantage

• Strong communication and interpersonal skills

• Professional, courteous, and service-oriented

• Ability to handle multi-tasking in a fast-paced environment

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible

• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.

• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures

• Answer enquiries about hotel services, in house events, directions, attractions etc

• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations

• Perform night audits during midnight shift and prepare necessary reports

• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members

• To always be on time and at work when scheduled, in proper grooming and uniform

• To always remain professional with positive attitude and actions when communicating with guest and associates

• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.

• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field

• Required language(s): English, preferable one other spoken language

• At least 5 year(s) of working experience in a related field

• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate

• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Reporting to the Front Office Manager (FOM), you will assist in managing smooth day-to-day hotel operations and collaborate with multiple departments to enhance guest experience and operational efficiency.

Responsibilities

• Collaborate with the guest experience team to monitor VIP guest wellbeing, solicit feedback, resolve service and product issues, and enhance overall guest satisfaction

• Assist the FOM in monitoring staff conduct and job performance to ensure a positive corporate image is consistently projected to guests

• Lead upselling initiatives and conduct monthly reviews to achieve revenue targets and identify staff strengths and areas for improvement

• Monitor room inventory to maximize room utilization and revenue generation, including managing group allotments to optimize occupancy

• Partner with the Service Quality champion to uphold LQA standards and coordinate regular staff training programs

• Work closely with the FOM to meet or exceed monthly targets set by senior management

• Maintain cash float amounts aligned with expected occupancy levels

• Conduct monthly section meetings with section leaders to evaluate performance and recommend improvement strategies

• Manage front office operations during the FOM’s absence, ensuring continuity and operational excellence

• Execute additional tasks or assignments as directed by the FOM and/or Director of Operations

Required competencies and certifications

• Demonstrated expertise in front office reception functions with at least 8 years of experience as a Duty Manager, or Assistant Front Office Manager

• Proficient in using the Opera Cloud system for front office operations

• Strong communication skills to effectively engage with staff and guests

• Ability to perform effectively under pressure in a fast-paced environment

• High level of flexibility and adaptability to changing operational needs

• Ability to work on weekends and public holidays

EL DEVELOPMENT PTE. LTD

Job Description

Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications

• Minimum 1 year experience in similar capacity
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• Read, write and speak English fluently

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Caregiving Leave
• AWS
• F&B and worldwide hotel discounts

Success Human Resource Centre Pte Ltd

Success Human Resource Centre Pte Ltd has been in the staffing industry since February 1997 and has achieved a reputation for efficient and personalized good service to cater to the staffing need of the various industries in Singapore. Our wide range of clienteles varies from different industries like banking, manufacturing, hotel, hospital, commercial, shipping and etc.

Job Description

Job Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. 

• Ensure that all telephone calls are handled promptly within three rings. 

• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. 

• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. 

• Glitch reports are to be written when necessary. 

• Ensure guest room security emergency and fire procedures; encourage the use of Safe Deposit boxes and adhere to policies & procedures for their use. 

• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. 

• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. 

Period:

• Permanent

Working Hours:

• 44 hours rotating shift/ Permanent night shift 
   

Salary: 

• Up to $4,000 + Attractive Benefits

• Attractive Benefits: $2,000 Medical Spending Account

• Attractive Benefits: $1,000 Flexible Benefit

• Attractive Benefits: Birthday Leave + $200 in Birthday Month

• Attractive Benefits: Free Annual Health Screening

Location: 

• Sentosa

Requirements:

• Minimum Diploma in Hospitality 

• Able to perform rotating shifts 

• Positive attitude and outgoing personality and good public relations skills 

• Previous experience in hospitality and Opera knowledge 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

raa••••@successhrc.com.sg (Registration No. R23117106)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 63•• •183 | W: www.successhrc.com.sg 

NOX - Dine in the Dark

This restaurant offers an exciting concept totally new and unique in Singapore and has taken the culinary scene by storm. Serving fine modern European cuisine in a setting unlike any other, along with a world class cocktail and wine lounge as a prologue to a dinner experience has led us to multiple awards and being top-ranked on multiple consumer platforms.

Job Description

The award-winning NOX- Dine in the Dark is one of Singapore's most unique restaurants with a stellar 10-year track record by introducing you to a new world of mystery and sensation you have never experienced before through a culinary journey through taste, smell, touch, and sound, in total darkness.

We are currently on the lookout for candidates who is looking for a fun and exciting part-time job!

· To greet and seat guests upon arrival and.

· Provide high-quality customer service in accordance with company standards to ensure consistent execution of service standards.

· To be always alert, attentive, and always assume a pleasing and helpful attitude towards guests and colleagues.

· Assist team members and managers in ensuring efficient daily operations.

· Collect valuable feedback from guest regarding our food and drinks to enhance our service.

· Maintain high standards of cleanliness and hygiene throughout the establishment.

· Any other duties assigned by superiors from time to time.

· Fun and outgoing personality with a natural smile.

· While prior experience is not mandatory, basic customer service experience is advantageous.

· Availability for shifts on either weekdays, weekends, and/or public holidays is essential.

· Proficient communication skills in English to effectively interact with customers.

· Strong service-oriented mindset, with a positive attitude and ability to work well in a team.

They can expect a competitive salary package that commensurate with relevant experience!

Please feel free to contact ***email_hidden*** or pat••••@noxdineinthedark.com for further information.

Greatwood Hospitality Private Limited

Job Description

• Responsible for checking in/out of the guest and room assigning. 

• Manage guests’ accounts and information and the service apartment availability.

• Issue apartment keys and guide the guest to their respective apartment.

• Handle guest queries about the services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.

• Handle and record guest feedback and complaints, and refer issues to supervisor or respective departments when necessary.

• Handle walk-in, email and phone enquiries.

• Assist in property viewing for walk-in guests

• Perform any other duties as required and directed by the Manager or Management.

Requirements:

• Min 2 year of service in the hospitality industry or diploma in hospitality or equivalent

• Working experience in the related field is required for this position

•  Good communication and coordination skills

• Able to commit on shift work and or overtime work.

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with 772 rooms, diverse dining, and extensive facilities. They are committed to diversity, pay equity, and fostering an inclusive, equitable workplace for all employees.

Job Summary

Lead and coordinate daily hotel operations to ensure high guest satisfaction. Support front office management in developing standards, hiring, and training staff to uphold hotel quality and service excellence.

Responsibilities

• Lead daily hotel operations to deliver seamless guest experiences and operational efficiency
• Monitor and enforce compliance with established hotel standards and procedures to maximize guest satisfaction
• Collaborate with the Assistant Front Office Manager to develop and maintain a comprehensive front desk standards and procedures manual
• Support the Assistant Front Office Manager in recruiting, hiring, and training front office staff to meet hotel service standards
• Apply strong leadership and interpersonal skills to motivate teams and foster effective communication across departments

Required competencies and certifications

• Degree or Diploma in Hospitality or a relevant field
• Minimum 3 to 5 years of experience in hotel operations or a related hospitality role

Preferred competencies and qualifications

• Demonstrated ability to work independently while contributing as a collaborative team member
• Assertiveness and maturity in managing operational challenges and team dynamics

Claudine Pte. Ltd.

Job Description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Reservations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

Your responsibilities include:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant
• Manage reservations through phone calls, emails, and other forms of communications
• Assist the Managers with seat plan arrangements for each service
• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable
• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange for an interview.

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.

Job Description

Responsibilities:

• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay

Requirements:

• Good interpersonal skills and positive working attitude
• Service oriented
• A good team player
• Work with passion, zest, energy and professionalism
• Perform 3-rotating shifts, and able to work on weekends and public holidays
• Entry level Diploma holders can apply.

Staff duty meal and uniform are provided.

Please send in resume with current & expected salaries via APPLY NOW button below.

We regret that only shortlisted candidates will be notified. Thank you for applying.

The St. Regis Singapore

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Loulouca Pte. Ltd.

Job Description

About the company

Loulouca is a contemporary dessert house built on precision, intention, and continuous improvement. We believe great work comes from consistency, attention to detail, and a willingness to learn.

As part of our opening team, you will play a key role in shaping our standards and culture from day one. We value positive, upbeat energy, strong teamwork, and a shared commitment to taking ownership of your work. 

Role: Front of House  (Dine in - Day or Night ) 

Work schedule: 5 days workweek, 8 hour per day 

Location: Ann Siang Hill 

Start:  27 July 2026

Role overview: 

We are looking for a front-of-house team member with strong hospitality to support daytime dine-in service. This role focuses on efficient service flow, clear communication, and maintaining a clean and organised environment while handling cakes and drinks service. 

Key responsibilities 

• Greet customers and assist with seating where required

• Clear tables promptly and reset for incoming customers

• Understand dietary requirements and offer appropriate suggestions.

• Maintain cleanliness and organisation of the dining area throughout service

• Support smooth service flow during peak periods

• Explain cakes, desserts, and drinks clearly and confidently

• Be observant when passing by guest tables, check if they require service and checking on their satisfaction.

• Take orders accurately and handle payments efficiently

• Retrieve cakes from display/fridge and serve with care

• Open and pour wine correctly and confidently

• Ensure proper handling and presentation of wine service

• Liaise with barista to coordinate drink orders

• Ensure orders are served correctly and in a timely manner

• Perform basic cleaning duties across service areas

• Support restocking and preparation for service

• Guide new team members / part timers/ casual labours

Requirements

• Prior F&B experience preferred

• Comfortable interacting with customers and explaining products

• Able to work efficiently in a fast-paced environment

• Good teamwork and communication with barista/kitchen

• Ability to work on weekends and public holidays

Please send your resume to hr•@loulouca.com 

Loulouca Pte. Ltd.

Job Description

About the company

Loulouca is a contemporary dessert house built on precision, intention, and continuous improvement. We believe great work comes from consistency, attention to detail, and a willingness to learn.

As part of our opening team, you will play a key role in shaping our standards and culture from day one. We value positive, upbeat energy, strong teamwork, and a shared commitment to taking ownership of your work. 

Role: Front of House  (take away counter) 

Salary: $2,500 - $2,800/ month basic 

Work schedule: 5 days workweek, 8 hour per day 

Location: Ann Siang Hill 

Start:  27 July 2026

Role overview: 

We are looking for a front-of-house team member to manage cashiering while delivering a warm, attentive, and well-paced customer experience. This role combines order handling, basic drinks preparation, and product handling, with a strong emphasis on hospitality and attention to detail.

Key responsibilities 

• Operate POS system and handle transactions accurately

• Take customer orders clearly and efficiently

• Manage queue flow and coordinate with the team during peak periods

• Greet customers and provide a welcoming, attentive service experience

• Communicate clearly and confidently when explaining products

• Maintain a calm and positive presence, even during busy periods

• Prepare simple beverages (e.g. coffee, tea, basic drinks) according to standard recipes when barista is on break

• Pack cakes and pastries carefully to maintain presentation and quality

• Scoop and serve ice cream with correct portioning and neat serving 

• Ensure correct orders are packed and handed over

• Maintain cleanliness of the cashier, display, and service areas at all times

• Support general cleaning duties and restocking throughout the day

• Follow opening and closing procedures

Requirements

• Singaporean

• Strong sense of hospitality and customer awareness

• Comfortable handling multiple tasks during service (cashier, drinks, ice cream, packing)

• Careful and detail-oriented, especially with product handling

• Able to work efficiently in a fast-paced environment

• Good communication and teamwork skills

• Ability to work on weekends and public holidays

Please send your resume to hr•@loulouca.com 

Loulouca Pte. Ltd.

Job Description

About the company

Loulouca is a contemporary dessert house built on precision, intention, and continuous improvement. We believe great work comes from consistency, attention to detail, and a willingness to learn.

As part of our opening team, you will play a key role in shaping our standards and culture from day one. We value positive, upbeat energy, strong teamwork, and a shared commitment to taking ownership of your work. 

Role: Front of House  (Dine in - Day)

Salary: $2,500 - $2,800 / month basic 

Work schedule: 5 days workweek, 8 hour per day 

Location: Ann Siang Hill 

Start:  27 July 2026

Role overview: 

We are looking for a front-of-house team member with strong hospitality to support daytime dine-in service. This role focuses on efficient service flow, clear communication, and maintaining a clean and organised environment while handling cakes and drinks service. 

Key responsibilities 

• Greet customers and assist with seating where required

• Clear tables promptly and reset for incoming customers

• Understand dietary requirements and offer appropriate suggestions.

• Maintain cleanliness and organisation of the dining area throughout service

• Support smooth service flow during peak periods

• Explain cakes, desserts, and drinks clearly and confidently

• Be observant when passing by guest tables, check if they require service and checking on their satisfaction.

• Take orders accurately and handle payments efficiently

• Retrieve cakes from display/fridge and serve with care

• Liaise with barista to coordinate drink orders

• Ensure orders are served correctly and in a timely manner

• Perform basic cleaning duties across service areas

• Support restocking and preparation for service

• Guide new team members / part timers/ casual labours

Requirements

• Prior F&B experience preferred

• Comfortable interacting with customers and explaining products

• Able to work efficiently in a fast-paced environment

• Good teamwork and communication with barista/kitchen

• Ability to work on weekends and public holidays

Please send your resume to hr•@loulouca.com 

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift (5 days per week)

Key Responsibilities

• Handle day-to-day membership and guest service operations, including enquiries, feedback, and transactions.

• Manage shift opening and closing procedures, ensuring all records and documentation are accurate and complete.

• Work closely with front-of-house teams to deliver a seamless and positive guest experience.

• Assist in the execution of marketing campaigns, promotions, and membership events.

• Maintain strict confidentiality of member information and ensure accuracy of data in all systems.

• Ensure compliance with company policies and regulatory requirements.
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• Ensure hotels loyalty program is promoted at least during check in and guest is implied to join it

• Handle guests’ complaints and comments tactfully and efficiently

• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

• Be fully conversant with hotel fire & life safety/emergency procedures

• May be tasked to execute room checks, reservations and public area check etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• Ensure hotels loyalty program is promoted at least during check in and guest is implied to join it

• Handle guests’ complaints and comments tactfully and efficiently

• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

• Be fully conversant with hotel fire & life safety/emergency procedures

• May be tasked to execute room checks, reservations and public area check etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

We are seeking a dynamic and service-driven Guest Experience Manager to curate and deliver exceptional, personalised experiences for VIPs, loyalty members and corporate guests.

This role plays a key part in elevating guest satisfaction through proactive engagement, detailed pre-arrival planning and seamless execution of butler-style services. You will serve as the primary liaison for high-value guests, ensuring consistency, recognition and excellence across all touchpoints.

Key Responsibilities

1. VIP Guest Experience Management

• Serve as the main point of contact for VIPs, repeat and high-value guests.

• Manage end-to-end guest journey including pre-arrival planning, room allocation and in-room setups.

• Personally welcome VIP guests when required and ensure discreet, personalised service.

• Maintain and update guest preferences and profiles.

2. Loyalty Programme

• Drive engagement and recognition across all loyalty tiers.

• Ensure accurate delivery of member benefits and entitlements.

• Handle escalations and resolve discrepancies professionally.

• Support enrolment and programme awareness initiatives.

3. Corporate & Butler Service Delivery

• Oversee butler-style services for corporate and long-stay guests.

• Coordinate itineraries, transport and special arrangements.

• Act as a point of contact to ensure seamless guest experiences.

• Collaborate with Sales and Catering Sales teams to support corporate guest needs.

4. Guest Personalisation & Experience Planning

• Identify VIP arrivals, special occasions, and returning guests.

• Curate bespoke experiences including celebrations and amenities.

• Leverage guest data to enhance personalisation.

5. Cross-Department Coordination

• Work closely with Front Office, Housekeeping and F&B Service as well as Culinary teams.

• Ensure all guest requests are executed accurately and promptly.

6. Service Recovery & Quality Assurance

• Handle guest concerns with urgency and professionalism.

• Lead personalised service recovery efforts.

• Ensure alignment with brand standards and luxury service benchmarks.

7. Operational Leadership (Duty Manager Role)

• Act as the manager on duty for Front Office during shifts

• Manage incidents, guest issues and emergency situations.

• Ensure compliance with safety and security procedures.

Job Requirements:

• Minimum 5–7 years in luxury hospitality with at least 2–3 years in a supervisory/managerial role.

• Strong background in Front Office, Guest Relations or Butler Service.

• Minimum Diploma in Hospitality Management or related field.

• Strong interpersonal and communication skills

• Excellent problem-solving and decision-making abilities

• Guest-centric mindset with attention to detail

• Ability to manage operations independently during shifts

• Familiarity with Opera PMS or equivalent systems

• Ability to work on rotating shifts including night shift, weekends and public holidays.

1P2R PTE. LTD.

Job Description

Company Overview & Job Summary

We are an established gourmet burger brand in Singapore, known for serving high-quality burgers in a vibrant and fast-paced casual dining environment. We’re looking for a friendly and energetic individual to join our team. If you enjoy great food, great vibes and creating memorable moments for guests, we’d love to have you on board. Training will be provided.

Responsibilities

• Deliver warm, attentive service to guests to enhance their dining experience
• Take customer orders and operate POS/cashier systems
• Prepare drinks and serve food and beverages
• Maintain cleanliness and organization of the dining area to ensure a safe and welcoming environment
• Support the team during peak service periods
• Adhere to hygiene and safety standards
• Perform opening and closing duties
• Assist with inventory management to support stock control and ordering processes

Required competencies and certifications

• Hold or be willing to obtain a Food Hygiene Certificate (sponsorship available for suitable candidates)

• Prior experience in food and beverage service is advantageous but not mandatory

Other Information

Benefits

• Overtime pay available
• Annual medical benefits including dental
• Annual leave entitlement
• Staff meals provided

Working Area

• Tanjong Pagar

Working Hours

• 6 days per week, 9 hours per day (split shift)

Monthly Salary

• $2200 to $2500

Vlocker Singapore Pte Ltd

Job Description

The Role:

The ideal candidate understands that exceptional service is the primary driver of business growth. By ensuring a proactive, high-standard guest environment, you will play a key role in increasing service adoption and operational success.

Key Responsibilities

Guest Experience

• Maintain a high-profile presence at all locker locations with particular focus with RWS.

• Transition the team from a passive monitoring role to an active hosting, ensuring staff anticipate guest needs and offer assistance before it is requested.

• Oversee the resolution of escalated guest issues, maintaining high standards of diplomacy and efficiency.

Team Leadership

• Supervise, train, and mentor Guest Services Agents to ensure service consistency and a well-rounded understanding of Resorts World Sentosa's standards and facilities.

• Manage staff rosters and deployment to ensure optimal guest support during peak operational hours.

• Conduct regular performance coaching to foster a proactive, service-oriented team culture.

Sales and Growth Contribution

• Drive increased locker usage by ensuring the facility is inviting, functional, and easy for guests to navigate.

• Look for ways to make renting a locker easier for guests, helping the team remove any obstacles that stop a guest from using the service.

Requirements:

Experience: Proven experience in a supervisory or lead role within high-traffic, guest facing environments.

Leadership: Demonstrated ability to manage a front-facing team and maintain high accountability.

Communication: Strong interpersonal skills with the ability to communicate effectively with both guests and management.

Problem Solver: Ability to handle technical or guest issues calmly while maintaining a positive atmosphere.

Experience in the Airline (Team Leader/Purser), Amusement/Theme Parks, or Hospitality industries is a significant plus.

**Must have the right to work in Singapore without the requirement of visa sponsorship (Singaporean or Permanent Residents preferred) **

Marriott International

Job Description

Ascott International Management Pte Ltd.

Job Description

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

·       Assist residents with check-in and check-out procedures

·       Ensure all residents are attended to at the Front Desk

·       Issue apartment access key cards

·       Attend to and anticipate all residents' queries and needs

·       Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

·       Manage residents’ accounts, information and apartment availability in the system

·       Perform simple bookkeeping

·       Make and confirm reservations

·       Assist with the onboarding process for new employees

·       Respond to all queries through walk-ins, emails and calls and assist with requests

·       Handle and record resident feedback and complaints, referring them to supervisors and managers

·       Receive and convey messages to residents promptly

·       Handle the safekeeping of cash and residents’ valuables and belongings

·       Perform related tasks as assigned

Job Requirements

·       2 years of relevant work experience preferably in the hospitality industry

·       Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply

·       Service-oriented

·       Passion in learning a variety of tasks, including handling paperwork

·      Willingness to perform shifts

Ascott International Management Pte Ltd.

Job Description

The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas.

The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities

• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.
• Personally resolves any problem a guest may face during his stay in the hotel or endeavors to provide the maximum service possible always with a margin for flexibility.
• Conducts regular inspections of areas directly under his responsibility.
• Meets regularly with supervisors in order to convey all necessary information, concerning events taking place in the hotel, memoranda received, transfers and training procedures or instruction from higher management.
• Meets on a monthly basis with all team members in the department in order to convey information and to discuss technical queries and to solve any problems employees may encounter.
• Communicate to management concerned, movement of guests and guest comments.
• Coordinates with the training department to implement training plans.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs
• Conforms to the company’s Policies & Procedures.
• Performs Duty Manager responsibilities on rotating shifts
• Perform any other duties as assigned by the Management

Job Requirements

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Supervisory skills
• Passion for coaching and learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts

Marriott International

Job Description

The St. Regis Singapore

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

Job Description

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Communicate to appropriate staff when guests are waiting for an available room
• File guest paperwork or documentation. Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Responsible for managing group arrivals and departures
• Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
• To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests
• To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
• To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
• Other administrative tasks such as rostering to be submitted in a timely manner for approval
  

OUE Restaurants Pte Ltd

OUE Restaurants

Job Description

5 Days Work Week | AWS & Performance Bonus | Annual Leave & Family Care Leave | Medical & Dental Benefits | Staff Discounts | Staff Meals Provided

 ABOUT OUE RESTAURANTS (www.ouerestaurants.com)

The food and lifestyle division of OUE Limited, OUE Restaurants is on a mission to create genuine and exceptional dining experiences that cater to a diverse range of diners in Singapore and overseas. Its growing portfolio features a distinct host of restaurants and bars - from fine and bespoke, to fast and casual.

Key Responsibilities

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings

• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up

• Answer calls, note down booking reservations, and update accordingly

• Manage and operate POS systems, including all card and cash transactions

• Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions

• Check and ensure bills’ accuracy before printing it for guests

• Balance cash floats at the start and end of each shift, maintaining financial integrity

• Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests

• Handle delivery platform apps and process orders promptly and effectively

• Set up tables and service areas according to SOP

• Assist to clear tables and dishes from the dining area and side stations

• Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary

• Assist in beverage preparation and support daily kitchen operations

• Follow and ensure appropriate personal hygiene and sanitation procedures are met

• Any other duties as assigned by Management

Requirements and Qualifications

• High school diploma or equivalent

• Previous experience in customer service, call centre, or restaurant settings is preferred

• Excellent communication skills; verbally and in writing

• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy

• A team player to work collaboratively in a team environment

• Proficiency in POS systems and online reservation systems

• Possess organizational and team management skills with a strong and professional approach to guest service

The Capitol Kempinski Hotel Singapore

Located in Singapore’s charming civic and cultural district, the iconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. A quintessential masterpiece of beautifully conserved architecture uplifted with a modern touch and bespoke hospitality, this exclusive retreat promises luxury at its finest.

Job Description

SCOPE

Reporting to the Front Office Manager, the incumbent is responsible for the smooth running of the hotel operations during the night. He/She will lead and manage all sections of the Hotel during the night in order to ensure the highest level of Security and standards of service in accordance with the policies, procedures and standards of the Hotel.

OVERALL OBJECTIVES

• Direct hotel and front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Handle all customers’ complaints during the night to ensure their satisfaction and proper documentation.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing,  guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.  
• Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
• During sell out nights, deal with overbooking situations in the most professional and diplomatic matter in order to keep the degree of possible dissatisfaction of guests inconvenienced by the situation as low as possible.
• Complete night audits, reports and day-end closing.
• Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years’ experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused
• Able to work permanent night shift

RED DOOR GROUP PTE. LTD.

Job Description

Are you warm, outgoing, passionate, authentic, and inspiring? If this sounds like you, we’d love to meet you!

Bistecca Tuscan Steakhouse - proudly named one of the World's 101 Best Steak Restaurants - is on the hunt for a dedicated and charismatic F&B Guest Relations Executive to join our team, where passion meets creativity, and every day is a celebration of excellence.

As a F&B GRE, you’ll be at the heart of creating unforgettable dining experiences for our guests.

Here’s what you’ll tackle every day:

🌟 Set the tone - Greet guests warmly, guide them to their tables and assist with seating and handle phone calls and respond to email inquiries professionally and promptly.
📅 Master reservations - Make, confirm, and manage bookings while keeping the waiting list and seating chart running smoothly.
🤝 Team up - Coordinate with Service and Kitchen staff to handle special requests, such as dietary needs or personalized table arrangements.
🎉 Celebrate moments & Stay a step ahead - Print special occasion menus and set up tables to create unforgettable memories and anticipate guests’ needs and proactively fulfil their requests.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡Minimum one (1) year of related experience in a casual dining environment
🔥 A supportive personality with a can-do attitude with a passion for working in a fast-paced, dynamic environment and be a team player and support fellow staff members and have a guest-first approach to hospitality with demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
💬 Excellent interpersonal and communication skills with an ability to represent our restaurant, brand, and company with pride and professionalism, be well-groomed and have a professional disposition

What’s in It for You?

💰 Up to $3,500 monthly + Monthly Incentives Package + Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

Aqueen Hotels Pte Ltd

Aqueen Hotels is a chain of hotels catered to business and leisure travellers offering comfort and quality at competitive prices.

Job Description

Job Description & Requirements

Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

1. Excellent customer service abilities
2. Excellent communication skills in English
3. PC literacy
4. Able to work on shifts

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

JOB SUMMARY

The Duty Manager – Night is responsible for the overall management of hotel operations during the overnight shift, ensuring exceptional guest experiences, operational efficiency, and strict adherence to brand standards. As the leader on duty, this role serves as the primary point of contact for all departments, maintaining a safe, secure, and seamless environment for guests and colleagues alike.

• Oversee all hotel operations during the overnight shift, ensuring smooth and efficient service delivery.
• Supervise night audit procedures and Front Office operations, ensuring accurate completion of financial reports and system rollovers.
• Conduct regular property walks to monitor cleanliness, safety, and operational readiness.
• Act as the main point of contact for all departments overnight, ensuring clear communication and coordination.
• Handle guest check-ins, check-outs, room changes, and special requests in a professional and timely manner.
• Resolve and report guest complaints or incidents promptly, ensuring appropriate follow-up.
• Monitor lobby activity to maintain a welcoming, safe, and secure environment.
• Prepare and communicate detailed shift reports, highlighting key overnight activities to the morning management team.
• Ensure all Front Office procedures and brand standards are consistently followed.
• Complete all night audit documentation, including Front Office, Accounting, and Accor Live Limitless reconciliation.
• Coordinate with Butlers and Housekeeping on early arrivals, room readiness, and room status updates.
• Respond to emergency situations (e.g., fire alarms, medical incidents, power outages) in accordance with hotel protocols.
• Liaise with Engineering on urgent overnight maintenance matters.
• Reconcile discrepancies in guest folios and room inventory in collaboration with relevant teams.
• Prepare the lobby and operational areas for a smooth transition to the morning shift.
• Supervise and manage overnight teams including Butlers, Buggy, Engineering, Security, and Public Area colleagues.
• Train, support, and coach team members to maintain high service standards.
• Manage room inventory, including walk-ins, cancellations, and no-shows effectively.
• Enforce all hotel safety and security procedures consistently.
• Perform administrative duties such as incident logging, maintaining lost & found records, and updating guest preferences.
• Conduct overnight and morning briefings to ensure team alignment and awareness of security protocols.
• Handle cash float and oversee daily transactions accurately.
• Participate in departmental and management meetings as required.
• Maintain confidentiality of all guest and hotel information.
• Provide lateral service and perform additional duties as assigned by Management.

• Minimum 3–5 years of Front Office experience in a luxury hotel environment, with supervisory exposure preferred.
• Strong understanding of night audit procedures and hotel systems.
• Excellent interpersonal and communication skills with a guest-centric mindset.
• Proven ability to handle challenging situations with professionalism and sound judgment.
• Strong leadership, team management, and decision-making capabilities.
• High level of attention to detail and accuracy, particularly in financial reconciliation.
• Ability to work independently and remain composed under pressure.
• Flexibility to work overnight shifts, weekends, and public holidays.
• Proficiency in hotel management systems (e.g., Opera or similar) is an advantage.

NUVE WAREHOUSE PTE. LTD.

Job Description

Company Overview

The Warehouse Hotel is a heritage hotel along the Singapore River in a restored 1895 warehouse. It offers design-led rooms blending heritage with contemporary comfort, providing guests a culturally rich and quietly luxurious experience.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Responsibilities

• Perform guest check-ins and check-outs accurately and efficiently to ensure smooth arrivals and departures
• Enter all reservations promptly and accurately to maintain up-to-date booking records
• Respond to guest enquiries and resolve complaints to ensure positive guest experiences
• Attend to guest needs proactively to maintain high levels of guest satisfaction
• Follow up on email enquiries to provide timely and clear communication
• Collaborate closely with Housekeeping and Maintenance departments to coordinate guest services and resolve issues
• Execute additional duties and responsibilities as assigned by the Front Office or Hotel Manager

Preferred competencies and qualifications

• Possess at least Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent
• Preferably entry-level experience or specialization in Hotel Management or Tourism Services

ALLIED SEARCH PTE. LTD.

ALLIED SEARCH PTE. LTD is a leading recruitment firm focusing on permanent placements in the context of talent acquisition.

Job Description

• Great career progression

• Attractive remuneration package

• Fun & Vibrant work environment

As an Executive, Guest Relationship (Premium Leisure & Entertainment industry), you will be responsible for the following duties:

• Delivered comprehensive guest services, including handling enquiries and feedback, while promoting membership programs, benefits, and ongoing campaigns and events.

• Delivered personalized guest engagement, proactively engaging customers to build strong relationships and drive retention.

• Conducted surveys and analyzing guest feedback, compiling insights to enhance overall guest experience and support the planning of promotions and events to encourage repeat visits.

• Maintained strict confidentiality and data accuracy, ensuring full compliance with regulatory requirements, company policies, SOPs, and service standards.

• Any other ad hoc duties as assigned.

Requirements:

• Diploma or Degree in Business, Hospitality, Communications, or a related discipline.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APP••@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

Marriott International

Job Description

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• Village Hotel Bugis
• Village Hotel Katong
• Villahe Hotel Changi

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• Village Hotel Albert Court
• Village Hotel Bugis
• Village Hotel Katong

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift (5 days per week)

Key Responsibilities

• Handle day-to-day membership and guest service operations, including enquiries, feedback, and transactions.

• Manage shift opening and closing procedures, ensuring all records and documentation are accurate and complete.

• Work closely with front-of-house teams to deliver a seamless and positive guest experience.

• Assist in the execution of marketing campaigns, promotions, and membership events.

• Maintain strict confidentiality of member information and ensure accuracy of data in all systems.

• Ensure compliance with company policies and regulatory requirements.
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

Ascott International Management Pte Ltd.

Job Description

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

·       Assist residents with check-in and check-out procedures

·       Ensure all residents are attended to at the Front Desk

·       Issue apartment access key cards

·       Attend to and anticipate all residents' queries and needs

·       Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

·       Manage residents’ accounts, information and apartment availability in the system

·       Perform simple bookkeeping

·       Make and confirm reservations

·       Assist with the onboarding process for new employees

·       Respond to all queries through walk-ins, emails and calls and assist with requests

·       Handle and record resident feedback and complaints, referring them to supervisors and managers

·       Receive and convey messages to residents promptly

·       Handle the safekeeping of cash and residents’ valuables and belongings

·       Perform related tasks as assigned

Job Requirements

You have:

·       2 years of relevant work experience preferably in the hospitality industry

·       Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply

·       Service-oriented

·       Passion in learning a variety of tasks, including handling paperwork

·      Willingness to perform shifts

Benefits

• 5-day work week in consideration of our culture of work-life balance
• Flexible benefits with comprehensive medical coverage for self and family
• Learning and development opportunities
• Subsidised rates at Ascott Serviced Residences
• Advocate staff volunteerism
• Wellness programmes

Ascott International Management Pte Ltd.

Job Description

The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $2400 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift

• Fine Dining and Casual Dining

Key Responsibilities

• Present menu and take orders

• Provide attentive and friendly service

• Handle POS/cashier duties

• Support daily operations (stock, setup, polishing)

• Ensure smooth service and guest satisfaction
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

OUE Limited

OUE Limited is a leading real estate and healthcare group, growing strategically to capitalise on growth trends across Asia.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement
The Assistant Guest Experience Manager meet and greets guests, providing prompt and courteous service. He/ she ensure guest stay was satisfied and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, ensure quality service was provided to guest.

What will I be doing?
As the Assistant Guest Experience Manager, you will be responsible for performing the following tasks to the highest standards:

• Assist to oversee daily operations in all Guest Experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs.
• Create a “WOW” experience of guests, elevating on guest experience - inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations.
• Lead the Guest Experience team to ensure that appropriate training was conducted, and guidance provided to perform on their task.
• Coach new Guest Experience Executive on roles and responsibilities and support new team members in any areas that they are not yet competent to handle independently.
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and guest care to team members and guests
• Promote and administer Hilton Honors programs.
• Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
• Welcome guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Assistant Front Office Manager to follow-up where appropriate.
• Develop and maintain relationship with VIP guest and special attention guests, recognizing their preferences and ensuring attention are met and ensure information are shared across the hotel departments.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.
• Promptly answer the telephone and email inquiries, inputting messages into the guest profile and advise other team members on special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.
• Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.
• Attend front desk daily briefings, shift handovers, meetings and share to the team on updates.
• Ensure Guest Experience team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Understand local tourism culture and city profile to provide considerate service to guests.
• Serve your role and Team in an environmentally conscious manner.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?
A Assistant Guest Experience Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• At least 2 years of previous experience in the hotel, leisure or retail sector
• Calm, efficient, resourceful and organized
• Excellent personal presentation and communication skills
• A passion for delivering Exceptional levels of Guest Service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

OUE Limited

OUE Limited is a leading real estate and healthcare group, growing strategically to capitalise on growth trends across Asia.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement
The Guest Experience Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests out of the hotel and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, upselling products to guests.

What will I be doing? 
As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.  
• Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
• Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.
• Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• In Room check in – Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.
• Promote and administer Hilton programs such as Hilton Honors to arriving guests, ensuring that guests know location of rooms containing room keys, tokens of appreciation and gifts to guests, etc.
• Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Promptly answer the telephone and kipsu inquiries, inputting messages into the reservation and advise other team members on special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.
• Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.
• Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?
A Guest Experience Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error. 
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.3

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!