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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Grand Copthorne Waterfront Hotel Singapore

Job Description

Job Description

• Responsible for the operations of Front Office functions

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Handles all guest complaints/ feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guests

Job Specification

• Minimum O levels, Diploma or equivalent

• At least 2 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Able to work shifts, weekends and public holidays

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

PARKROYAL COLLECTION Marina Bay, Singapore

Job Description

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong leader & team player

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Holiday Inn Singapore Atrium

Job Description

Reporting to the Rooms Division Leader, the Assistant Front Office Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Assisting Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with all stakeholders in the hotel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Coach and support Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in front office / guest services or related discipline including supervisory experience.

• Have 1 year experience in a similar capacity in hotel environment.

• Excellent problem handling and communication skills.

• A great team player and have good leadership skills.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry benefits

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

The Ascott Limited

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned
  

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

The Capitol Kempinski Hotel Singapore

Job Description

SCOPE

Reporting to the Front Office Manager, the incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.

OVERALL OBJECTIVES

• Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects guestrooms on a daily basis.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused.

Hotel Traveltine

Job Description

• PRIMARY OBJECTIVES

• To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out.

• To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

• To be smart and tidy in personal appearance.

• To greet and welcome all guests’ with a smile and cheerful appearance.

• MAIN DUTIES AND RESPONSIBILITIES

• To supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.

•  To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

•  To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. To ensure that General Manager, Secretary, Sales and other relevant Departments are informed of the VIPs. To meet and escort the VIPs to their rooms.

•  To check Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to authorized personnel. To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.

• To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.

• To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.

• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.

• To conduct spot checks on the outlets in the absence of Outlet Manager.

• To monitor room inventory closely to maximize revenue and occupancy from group allotments.

• To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.

• Any other suitable tasks as and when assigned by Senior Guest Services Manager and Front Office Manager.

Toledo International

Job Description

About the Job

We are looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll be expected to effectively and efficiently deal with all guest complaints, queries and suggestions.

Job Benefits

• Birthday Leave
• Flexi-benefit
• Insurance Coverage
• Learning and Development Opportunities within IHG
• Employee Rate across IHG Hotels worldwide
• Duty Meal

Job Responsibilities

Staff Management:

• Provide mentoring to Guest Services Agents, offering coaching and regular feedback to manage conflicts and enhance employee engagement.
• Ensure team members are adequately trained and equipped with the necessary tools to fulfil their job duties.

Team Collaboration and Communication:

• Foster teamwork to ensure quality service through consistent communication and coordination.
• Develop programs aimed at improving team member engagement, aligning with brand service behaviours.
• Implement and monitor team member succession planning to ensure a robust and capable team for the future.

Guest Satisfaction:

• Address guest complaints promptly and ensure corrective actions are taken to resolve issues and concerns.
• Drive improvements in guest satisfaction goals by collaborating with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Allocate time to interact with guests, solicit feedback, and build positive relationships.

Operational Standards:

• Accountable for maintaining Standard Operating Procedures (SOPs) in accordance with Service Level Standards.
• Perform any other ad-hoc duties as assigned by the Rooms Division Manager or Operations Manager.
• This role plays a critical part in ensuring the smooth operation of our establishment, guaranteeing high levels of guest satisfaction and fostering a positive and engaged team environment.

• Minimum of a Diploma or equivalent qualification, or a minimum of 2 years of relevant experience in the Hospitality Industry.
• Proficiency in spoken and written English is essential.
• Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
• Flexibility to work varying shift schedules, including nights, weekends, and holidays.

Hilton Garden Inn

Job Description

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.

• Assist Guest Service Executive, Operators, Reservation Agents, and other departments with any questions or requests

• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution

• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards

• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager

• Respond promptly to guest requests for a supervisor or manager

• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place

• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel

• Ensure our customers receive a fast, efficient and friendly check in and check out

• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained

• Preparation and co-ordination of group arrivals/departures.

• Ensure a good performance oriented working environment within the department and motivate the staff

• Participate regularly in training courses and put the skills learned there into practice

• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly

• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel

• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

Qualifications - External

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts

• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information

• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Holiday Inn Express Singapore Serangoon

Job Description

About the role

Join the team at Holiday Inn Express Singapore Serangoon as a Duty Manager. In this full-time role, you will play a key part in the day-to-day operations of our hotel, ensuring our guests receive a seamless and memorable experience. Located in the Serangoon North-East Region, this role will see you responsible for overseeing the front office and guest services teams.

What you'll be doing

1. Manage the front office and guest services teams to deliver exceptional customer service

2. Resolve any guest queries or concerns in a timely and professional manner

3. Oversee the check-in and check-out process, ensuring efficient and accurate handling of guest reservations

4. Assist with the management of staffing and scheduling to ensure appropriate coverage at all times

5. Monitor and maintain the hotel's security and safety protocols

6. Support the implementation of new processes and procedures to optimise hotel operations

7. Provide regular feedback and recommendations to the Hotel Manager to drive continuous improvement

What we're looking for

1. Several years of experience in a similar Duty Manager or Front Office Supervisor role within the hospitality industry

2. Strong leadership and people management skills, with the ability to motivate and develop a team

3. Exceptional customer service orientation and problem-solving abilities

4. Excellent communication and interpersonal skills to liaise with guests and staff

5. Familiarity with hotel management systems and technologies

6. A passion for the hospitality industry and a commitment to delivering outstanding guest experiences

What we offer

At Holiday Inn Express Singapore Serangoon, we provide our employees with a range of benefits to support their wellbeing and career development, including:

1. Competitive salary and bonus structure

2. Comprehensive health insurance and wellness programmes

3. Ongoing training and development opportunities

4. Opportunities for career progression within the IHG group

5. Team-building events and employee recognition schemes

Join our dynamic team and help shape the future of our hotel. Apply now!

JW Marriott Hotel Singapore South Beach

Job Description

Pan Pacific Hotels Group

Job Description

Singapore

Pan Pacific Singapore

Rooms

Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.

The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.

Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.

The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.

Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore.

The Role

We are looking for a Director of Rooms. You will play a pivotal role in directing, leading and managing the Hotel’s Rooms Division operations, including but not limited to Front Line Guest Services (Reception, Concierge, VIP Team and Guest Care), Housekeeping, Pacific Club, Wellness Floor and Spa. If you are a detailed and service-oriented individual, we want you to be part of our growing team.

Job Responsibilities:

• Strategically deliver the hotel goals and vision as a member of the Executive Team.
• Focus on guest service, ensuring the hotel’s service values are embodied within the division and a seamless guest experience is consistently delivered.
• Build effective relationships with other departments to ensure good communication and support.
• Demonstrate leadership and management of an efficient and effective operation in which all associates understand the key drivers of the business and are held accountable for their performance.
• Show high visibility in the division during peak periods of business.
• Empower, train and coach associates to improve operational and service capabilities.
• Review divisional Standard Operating Procedures on a regular basis.
• Conduct evaluation meetings each year with direct reports.
• Monitor productivity of the division and implement corrective strategies.
• Utilize performance management processes to identify and celebrate consistently high performance and actively manage sub-standard performance.
• Actively participate in the recruitment process of associates for the division.
• Implement the business plan in the division.
• Apply commercial acumen and a business understanding to drive for results.
• Strive to achieve the key performance objectives.
• Develop strategies to increase spa revenue and gym membership.
• Perform any other tasks that may be assigned.

Talent Profile

• Diploma / Bachelor’s degree in hospitality management or equivalent.

• A minimum of ten years of experience in Rooms Division, with a minimum of five years of experience in managerial roles.

• Strong knowledge and experience in the front office functions of Opera or equivalent Property Management Systems and other software that is essential in managing Rooms operations and manpower (e.g. StayPlease).

• Advanced computer literacy and knowledge of Microsoft Office applications.

• Strong leadership skills with the ability to direct changes.

• Excellent presentation and communications skills.

• Strong analytical and problem-solving skills.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

How to Apply

Please write in with your detailed resume and email us at careers.ppsin@panpacific.com

• Only shortlisted candidates will be notified.

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Job Description

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.
• Participate in company's sustainability effort for the environment and being an inclusive employer

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Job Description

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Participate in company's sustainability effort for the environment and being an inclusive employer

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.

TYRWHITT HOSPITALITY PTE. LTD.

Job Description

About the role

Join the dynamic team at TYRWHITT HOSPITALITY PTE. LTD.' as a Front Office Executive. In this full-time role based in the Kallang Central Region, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out.

What you'll be doing

• Warmly greeting and assisting guests upon arrival and throughout their stay

• Handling all front desk operations, including check-in/check-out, reservation management and customer inquiries

• Providing exceptional customer service and resolving any guest concerns promptly and professionally

• Maintaining accurate records and updating guest information in our systems

• Coordinating with other hotel departments to ensure guest needs are met

• Promoting hotel facilities and services to drive guest satisfaction and loyalty

What we're looking for

• Previous experience in a front office or guest services role within the hospitality industry

• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

• Excellent problem-solving and conflict resolution skills

• Knowledge of hotel management software and other relevant technologies.

• On-the-job training will be provided

• A passion for providing exceptional customer service and creating memorable guest experiences

• Flexible and adaptable, able to work in a fast-paced environment

• Able to work on rotating shifts (including night shift), weekends and public holiday.

What we offer

At TYRWHITT HOSPITALITY PTE. LTD.', we value our employees and offer a range of benefits to support your professional and personal growth. These include:

• Competitive salary and performance-based bonuses

• Comprehensive health and wellness benefits

• Opportunities for career development and training

• Discounts on hotel stays and dining experiences

• A dynamic and collaborative work environment

About us

TYRWHITT HOSPITALITY PTE. LTD.' is a leading hospitality company with a growing portfolio of hotels and resorts across the region. Our mission is to create exceptional experiences for our guests, and we strive to do so through our commitment to excellence, innovation and sustainable practices. Join our team and be a part of our exciting journey!

Apply now to become our next Front Office Executive and contribute to the success of TYRWHITT HOSPITALITY PTE. LTD.'.

Shangri-La Singapore

Job Description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office Duty Manager, to join our team!

The Front Office Duty Manager is responsible for providing guest services as well as supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards set by the Hotel.

Job Responsibilities:

General Operations

• To have complete knowledge of the operational systems of the Front Office, Guest Service/Switchboard and other related systems. Shangri-La’s standard operating policies and procedures relating to the Front Office operations are also important information to be familiar with.

• Reviews room availability, staff schedules, guest arrivals/departures, previous shift logs, and internal reports. Ensures Night Audit completion, verifies financial postings, and checks operational readiness across all guest service areas.

• Oversees lobby and public area inspections, supports service residences, manages driveway traffic, drives upselling initiatives, and conducts spot checks to ensure adherence to Shangri-La’s service and quality standards.

People Management/Ledership

• Operational Leadership: Maintains department organisation, staffing, and productivity to ensure smooth operations aligned with forecasted occupancy and guest needs.

• Training & Development: Identifies training needs and collaborates with the Front Office Trainer to implement effective programs across all Front Office functions.

• Performance & Team Engagement: Assists in performance reviews, fosters a motivated and respectful work environment, and leads by example to promote service excellence.

• Communication & Coordination: Develops and utilises communication tools to ensure smooth workflow, feedback sharing, and alignment across all Front Office departments.

• Visible & Proactive Leadership: Demonstrates hands-on leadership, conducts daily briefings, makes operational recommendations, and takes ownership of team success.

Guest Experience

• Guest Satisfaction/Feedback: Ensures guest preferences are fulfilled, drives customer delight through proactive service, and manages feedback to improve overall guest experience. 

• Leadership & Policy Compliance: Leads by example with visible, hands-on supervision, contributes to strategic projects, and ensures staff adherence to hotel policies and standards.

Operational Compliance

• Ensures upselling follows HQ guidelines, authorises rebates and paid-outs within delegated limits, and verifies accurate reporting and documentation.

• Records guest complaints in the feedback platform, ensures all reports are printed, signed off, and properly handed over to the next shift.

• Leads emergency actions, coordinates with ERT and CMT, and ensures guest and staff safety while documenting incidents in the Elog.

• Promotes departmental participation in corporate social responsibility and environmental programs aligned with hotel values.

• Oversees recruitment, performance reviews, roster planning, training, and disciplinary matters to maintain a high-performing team.

Job Requirements:

• Pleasant and has a passion in the hospitality industry.

• Due to the nature of the front office operations where the role requires frequent communication with guests (e.g. speaking to guests who are fluent in Mandarin/Arabic/Other languages over the phone or at the concierge), the incumbent is required to have fluent English speaking/written skills with knowledge of a second language as an advantage. 

• Has minimally 2 years' experience in a supervisory role at front office in a hotel/hospitality setting.

Courtyard by Marriott Singapore Novena

Job Description

JOB SUMMARY

Duties and Responsibilities 

• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.

• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.

• Recognizing department’s top performers

• Establishing guest satisfaction and to be able to strengthen business relationships with guests

• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions                                                                                                                      

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.

• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.

• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.

• Effectively use the results of Duty Manager’s Logbook and all other guest feedback mediums to improve product and service delivery.

• Develop and implement action plans based on results from the feedbacks given by associates

• To champion upsell and Marriott Rewards campaign

• To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

JOB SPECIFICATION

Educational / Academic Requirements : High School, Diploma or Equivalent. College/University degree

Experience : Preferably 2-3 years experience in similar field

Specific Knowledge & Skills Required : Opera

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities:

• Develop, review and update of policies and procedures for Front Office operations
• Conduct and support on-going Training programs for Front Office personnel especially on-the-job training
• Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
• Plan and prepare the work schedule for Reception to ensure that all sections within the Front Office are adequately staffed daily according to the roster
• Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management
• Minimum 6 years' experience in similar capacity in a 5-star property
• Knowledge of Opera Cloud and proficiency in process management tools
• Possess good organizational and leadership skills, with an eye for detail and process improvement
• Team player who is self-motivated and able to perform under pressure
• Excellent communication, leadership, problem-solving and interpersonal skills
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holidays

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job Summary:

We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations, collaborate with cross-functional teams and uphold the highest standards of guest engagement and satisfaction.

Primary Responsibilities:

• Deliver a seamless and welcoming check-in and check-out experience for all guests.
• Conduct lobby hosting and in-room registration as required to personalize guest arrival.
• Handle guest enquiries, requests and feedback promptly and professionally.
• Assist with room allocation, special request and ensure guest preferences are honored.
• Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timely.
• Monitor room inventory and manage walk-in and overbookings in line with hotel's policies.
• Perform accurate billing and payment transactions in accordance with hotel's procedures.
• Maintain detailed and accurate records in the Property Management System (PMS).
• Support the Front Office leadership team in training and mentoring junior team members.
• Ensure the lobby and front desk areas are clean, organized and reflective of the hotel's brand standards.
• Resolve guest concerns and feedback or escalate issues to ensure prompt resolution and guest satisfaction.

Requirements:

• Diploma in Hospitality Management or related discipline.
• Minimum 2-3 years of Front Office or Guest Services experience, preferably in a luxury hotel setting.
• Proficient in hotel systems such as Opera PMS and Microsoft Office.
• Strong interpersonal and communication skills with a natural guest-first attitude.
• Ability to work well under pressure and handle multiple tasks efficiently.

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

· Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.

· Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience

· Coach and guide team members to ensure high level of guest satisfaction

· Work closely with other business units to fulfill and meet guest expectations

· Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues

Requirements

· Minimum Diploma or Degree in Hospitality or Tourism Management

· Minimum 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel

· Possess excellent communications, leadership and interpersonal skills

· Able to perform independently and as well as a good team player

· Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint

• Able to perform shift work, including weekends and public holidays

Our Jungle Resorts - Khao Sok

Job Description

Courtyard by Marriott Phuket, Patong Beach Resort

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Marriott International

Job Description

Amara Singapore

Job Description

RESPONSIBILITIES:

• Lead Front Office operations and ensure adherence to the policies and operating standards

• Leading & Developing team members

• Work closely with relevant function heads on managing rooms inventory, guests' inquiries, billing transparency, and ensuring positive guests experience.

• Strong ability and smart in handling guest queries and feedback

• Responsible for On-Job Training and timely performance management for team members

• Responsible for maintaining and of employees' engagement and welfare

• Manage departmental manning and budgeting

• Streamlining of processes to increase productivity

• Preparation and submission of management reports

• Any other duties as assigned
  

JOB REQUIREMENTS:

• Excellent customer service and interpersonal skills

• Strong leadership skills

• Able to work in a fast-paced environment

• Good working knowledge of MS Office applications

• Strong knowledge of using the HMS Hotel Operating system will be an added advantage

• Meticulous

Katong Holdings Pte Ltd

Job Description

Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a Assistant Front Office Manager in Hotel Indigo Singapore Katong! You’ll have ambition, talent and obviously some key skills because, for this vital role, we’re looking for someone who can:

Manage all aspects of the front office, for example front desk, bell services, business centre, telephone services, concierge services, and guest services to deliver a guest experience that is unique and brings the brand to life.

People

• Assists the Front Office Manager in all aspects of their duties

• Assist Front Office Manager in execution of the management of staff

• Monitor Front Office Personnel to ensure guest receive prompt, cordial attention and personal recognition.

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.

• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

Guest Experience

• Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPS receive special attention and recognition.

• Control the availability of rooms, rooms types, accuracy of room count and rate categories

• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

• Turn away guests if occupancies deem it necessary ensuring no good-will is lost

• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

• Know system recovery procedures

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.

• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction.

• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

• Interpret computer reports

• Compile statistics for front office and provide reports relating to that area

• Approve upgrades and special amenities in absence of manager

• Maintain inter-departmental relationships to ensure seamless customer service

• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

• Provide input for Front Office Departmental Meetings and deputies in cases of absence

Financial Returns

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Monitor PM room and Open folio house account

• Monitor, control and manage all Stationeries and inventory of front office guest supplies

• Oversee night audit function and preparation of daily financial reports.

• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.

• Maximize occupancy, revenue and average rate while maintaining high service standards

Responsible Business

• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

Requirements for this role

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals

• Birthday Off

• Medical Benefits

• Flexi Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.

Ascott International Management (Thailand) Co., Ltd.

Job Description

Courtyard by Marriott Phuket, Patong Beach Resort

Job Description

Paradox Resort Phuket

Job Description

Marco Polo Hongkong Hotel

Job Description

  Responsibilities:

• Supervise the overall activities at the Front Desk.

• Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.

• Provide proper training is provided to all Front Desk subordinates and new recruits.

• Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.

• Ensure all daily reports and statistics are generated according to the management requirement.

• Daily shift briefing to all Front Desk subordinates.

• Perform any other duties assigned.

    Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum 2 years work experience in Hotel / Customer Service 

• Able to work independently and handle shift duties 

• Good command of spoken English and Mandarin

• Candidate with less experience will be considered as Guest Relations Officer

Vannee GOLDEN SANDS (Koh Phangan Suratthani)

Job Description

The Fullerton Hotels and Resorts

Job Description

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.

• To provide courteous and efficient service and if possible to comply with each and every guest request.

• Check out guests courteously and accurately.

• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.

• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.

• Preferably 1 year of relevant experience in hospitality industry.

• Knowledge of Opera system will be an added advantage.

• Pleasant disposition with good interpersonal skills

• Able to work on rotating shifts including weekends and public holidays.

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Guest Experience Assistant is an ambassador who supports the Sales Gallery in creating authentic and memorable moments that distinguish us from other brands. This role is dedicated to prioritizing guests at every stage of their journey. Ideal candidates are passionate about connecting with new people, making spontaneous and lasting impressions, and thinking creatively to enhance the overall guest experience.

 Duties and Responsibility: 

·Welcome guest upon arrival to their designated areas.

·Provide personalised service to prospective tenants, proactively engaging with them in the gallery’s public areas and addressing their needs.

·Ensure maximum guest satisfaction by offering attentive service from arrival to departure.

·Maintain a comprehensive understanding of standard leasing procedures, including correct documentation and availability sources within internal systems.

·Maintain thorough knowledge of the residence project, including features, services, key concepts, daily updates and events.

·Respond promptly and professionally to guest emails.

·Handle all incoming and outgoing calls accurately and courteously, ensuring smooth internal and external communication in line with brand standards.

·Assist with guest transportation arrangements, including house car services and taxis.

·Attend to guest issues and escalate to the Sales Gallery Manager when necessary.

·Ensure the gallery reflects brand standards through consistent service delivery and attention to detail.

Requirements:

·Relevant working experience in a luxurious hotel or hospitality setting.

·Formal hotel training by a recognized technical institute is preferred.

·Excellent command of both written and spoken English and Thai.

·Attentive to details and excellent interpersonal and communication skills.

·Outgoing personality and people-oriented. A team player.

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Guest Experience Manager (GEM) is an experienced hotelier who supports the DoGE in leading a team of brand ambassadors to deliver an authentic and memorable atmosphere that sets us apart from other brands. GEM plays a key role in ensuring the smooth and efficient operation of the sales gallery, working closely with the DoGE and other team members. This position requires excellent communication, organizational, and problem-solving skills, along with a deep understanding of hospitality excellence.

 Duties and Responsibility: 

·Report daily operational matters to the Director of Guest Experience (DoGE) and support in executing the overall guest experience strategy.

·Deliver attentive and personalized service to ensure maximum guest satisfaction from arrival to departure.

·Assist in managing and organizing subcontractor teams, ensuring staff schedules and holiday coverage are well coordinated.

·Conduct regular inspections of the property to uphold safety, cleanliness, and presentation standards.

·Oversee the day-to-day operations of the building and facilities, ensuring all functions run smoothly and efficiently.

·Monitor and evaluate the performance of service subcontractors (e.g., cleaning, security, pest control, lift maintenance) to ensure services meet contractual standards and quoted costs.

·Support the DoGE in liaising with technical teams to ensure all systems and equipment are properly maintained.

·Manage procurement processes including Purchase Orders (PO), Work Orders (WO), and Requisition Forms (RF) related to the property.

·Execute daily operational assignments such as inspecting the car park, main entrance, vehicular access, and security protocols.

·Assist in ensuring the sales gallery operates professionally, efficiently, and cost-effectively at all times.

·Coordinate contractor activities for repairs and defect rectification, ensuring timely and quality completion.

·Prepare incident reports promptly and contribute to monthly operational reporting for performance analysis.

·Participate in meetings, training sessions, and other tasks as assigned by the DoGE.

·Apply analytical thinking and problem-solving skills to identify root causes and implement effective solutions.

·Respond proactively to defects or issues reported by the helpdesk or tenants, ensuring swift resolution.

·Build and maintain positive relationships with guests to ensure their satisfaction.

Requirements:

·Minimum 5 years’ experience in luxury hospitality, including at least 2 years in a supervisory role.

·Higher Diploma or above in Hospitality Management or equivalent

·An effective leader with confidence and spontaneity; fluent in English and Thai; Thailand/ Bangkok knowledge – history, culture and geography, local attractions, restaurants and night spots

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Director of Guest Experience (DoGE) is entrusted with curating an authentic and memorable atmosphere at the premier sales gallery in Bangkok for our prestigious Wireless Road project. This role mirrors the responsibilities of managing the guest experience in a top-tier hotel—ensuring a warm welcome and attentiveness to guest needs. The DoGE will collaborate closely with a leading third-party hotel operator to incorporate world-class hospitality standards and expertise into the daily operations of SGSU.

Duties and Responsibility:

·Foster a culture of authentic hospitality by ensuring team members have the competence, confidence, and support to make every guest interaction warm, attentive, and memorable.

·Oversee and coordinate all activities within the show units to ensure seamless operations.

·Deliver exceptional guest satisfaction by maintaining high service standards from arrival to departure.

·Ensure the sales gallery is consistently well-maintained, visually appealing, and safe—with proper lighting, signage, accessible entrances, car park, and disability access.

·Lead, mentor, and manage subcontractor staff to achieve optimal performance and uphold brand standards.

·Monitor inventory levels and liaise with suppliers to ensure timely stock replenishment.

·Develop and regularly update emergency response plans and evacuation procedures.

·Schedule and supervise routine building maintenance and janitorial services.

·Engage professionals for repairs and improvements as needed, ensuring quality and timely completion.

·Appoint and oversee contractors for property upkeep, inspecting completed work to ensure standards are met.

·Address and resolve guest and tenant complaints, requests, and issues promptly and professionally.

·Provide daily operational updates to the supervisor and escalate emergencies immediately.

·Organize and manage all on-site staff, ensuring coverage across rosters, shifts, and holidays.

·Monitor and evaluate the performance of service subcontractors (e.g., cleaning, security, pest control, lift services) to ensure consistent quality.

·Manage and control the SGSU operating budget, ensuring financial discipline and transparency.

·Oversee all procurement processes including Purchase Orders (PO), Work Orders (WO), and Requisition Forms (RF).

·Remain available on-call 24/7 to respond to emergency incidents.

Requirements:

·Minimum 10 years’ experience in luxury hospitality, including at least 2 years in a Front Office Manager or equivalent role.

·Higher Diploma or above in Hospitality Management or equivalent

·An effective leader with confidence and spontaneity; fluent in English and Thai; Thailand/ Bangkok knowledge – history, culture and geography, local attractions, restaurants and night spots

Vannee GOLDEN SANDS (Koh Phangan Suratthani)

Job Description

BHIRAJ BURI GROUP

Job Description

Job Responsibility :

• Strategic planning  and compliance programs
• Providing service for internal and external customers
• Telephone service
• Welcome and assist to VIP/VVIP Guest
• Business Center Service
• Handling guests complaint
• Case management found the cases of missing and disappeared (Lost & Found)
• Coordination and service locations

Job Specification :

• Bachelor’s degree in any field.
• Bachelor Degree or higher in any field.
• At least 3 years’ experience in service.
• Good analytical, problem solving.
• Ability to work well under pressure with service minded and strong interpersonal skills
• Good computer skills especially in MS Office.
• Good command in English Language.

Accor Asia Corporate Offices

Job Description

Regal Hotels International

Job Description

Regal Hotels International

Job Description

Worldwide Hotels Management (H) Pte. Ltd.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

Marriott International

Job Description

Marriott International

Job Description

Marriott International

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

L & H Hotel Management Co., Ltd.

Job Description

Robinson Department Store Public Co., Ltd.

Job Description

Robinson Department Store Public Co., Ltd.

Job Description