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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Central Group (Central Pattana Public Company Limited)

Almost 45 successful years, CENTRALPATTANA has evolved into Thailand's largest and most sophisticated developer of retail property. Currently the Company owns and manages 42 premium shopping centers, 10 office buildings, 10 Hotels and 43 residential buildings.

Job Description

UOL Claymore Investment Pte Ltd

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations:

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.

• Attend to guests' request and queries promptly and professionally.  Handle all guests’ feedback with tact and diplomacy.

• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service. 

• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.

• Conduct audit on core functions and practices to ensure that all quality standards are compile.

• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.

• Prepare reports and daily logs, highlighting key operational issues to Management.

• Induct and train all new Associates in their respective areas of work

• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests.  If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

Responsibilities

• Supervise team members of all sections in Front Office to maintain smooth operation

• Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction

• Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies

• Be attentive to hotel security and safety requirements at all time

• Maintain good liaison with different departments to ensure uninterrupted communication

Requirements

• Tertiary education in Hospitality Management or related disciplines

• Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)

• Able to work independently and attend shift duties including overnight

• Well-versed in spoken and written English and Chinese

• Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

Holiday Inn Singapore Little India

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

JOB OVERVIEW

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, take ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Superior and Finance Manager in the preparation and management of the Department’s budget.

PEOPLE:

• Reports directly to and communicates with the Front Office Manager/Director of Rooms on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Provides input for Front Office meetings.

• Works with Superior and Human Resources on manpower planning and management needs

GUEST EXPERIENCE:

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves related problems.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and priority club guests receive special attention.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

RESPONSIBLE BUSINESS:

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

This position is responsible for providing supportive functional assistance to all departments; interacting with guests and members of the community and coordinating with all departments in the hotel. This is done under the general guidance of the Front Office Manager/Director of Rooms, and within the limits of Inter-Continental Hotels Group’s policies, procedures and local hotel policies and procedures. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham

Job Description

-  To supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.

- To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

-  To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. To ensure that General Manager, Secretary, Sales and other relevant Departments are informed of the VIPs. To meet and escort the VIPs to their rooms.

-To check Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to authorized personnel. To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.

-To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.

-To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.

- To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.

- To conduct spot checks on the outlets in the absence of Outlet Manager.

-To monitor room inventory closely to maximize revenue and occupancy from group allotments.

-To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.

-Any other suitable tasks as and when assigned by Senior Guest Services Manager and Front Office Manager.

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join our dynamic team as a Duty Manager, where you'll lead the way in delivering outstanding customer experiences while ensuring operational excellence. This role requires a proactive leader to oversee daily operations, foster guest satisfaction, and manage critical situations.

Responsibilities:

• Champion exceptional guest experiences by proactively addressing and anticipating customers’ needs.

• Maintain a strong presence at the Front-of-House, actively engaging with organizers and visitors to gather feedback and drive continuous service improvement.

• Lead all event-related operational activities to seamless execution while safeguarding service excellence and safety compliance.

• Conduct comprehensive briefings for staff and suppliers, ensuring clear communication and effective manpower deployment for each shift.
  -Direct response efforts during emergencies, ensuring calm, coordinated, and decisive actions are taken.

• Perform regular quality inspections of facilities and services, initiating prompt corrective actions when necessary.

• Maintain detailed shift logs and incident reports for effective cross-departmental follow-up.

• Contribute to planning and process improvements to elevate overall efficiency and service standards.

Requirements:

• Diploma / Degree in any discipline.

• Proven experience in successfully leading teams.

• Strong written and verbal communication skills.

• High level of fitness for extensive walking and climbing stairs during shifts.

• Resilient, proactive, and able to work independently with minimal supervision.

• Ability to prioritize and organize tasks in real-time.

• A collaborative team player with strong interpersonal skills.

• Experienced in effective resource planning and team deployment for success.

• Capacity to make quick, informed decisions while working under pressure.

• Comfortable with technology and paperless processes.

• Availability for midnight shifts, weekends, and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

Marriott International

Job Description

Hotel Grand Central Limited

Job Description

Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.

Job Descrptions

• To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
• Maintain the department costs within budgeted parameters.
• Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
• Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
• Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
• Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
• Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
• Ensure credit limits are maintained and that all credit cards are authorised.
• Ensure staff briefing in the Department are conducted before and after every shift.
• Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
• Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
• Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
• Handling guest queries and feedback.

Job Requirements

• Hava good leadership skills
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• At least 3 years in similar position or equivalent capacity in Hotel Industry

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Marriott International

Job Description

STAFFKING PTE LTD

Company Overview In StaffKing, we believe that people are the key to a successful business. Our mission is to provide employment services of the highest quality to our valued clients and we strive to conduct our business to help our clients achieve maximum productivity with the right talents. StaffKing focuses on providing excellent employment services to both large and small businesses across various industries. Our services include：* Recruitment Consultancy* Permanent Placement* Contract & Part Time Placement* Manpower Outsourcing* Payroll Services We Specialize in these areas:*Engineering*Accounting & Finance*Sales & Marketing*Logistics & Supply Chain*Administration & Human Resources*Computer & Information Technology*Manufacturing & Production*Hotel & Restaurant & Retail*Education & Training*Media & Creative Design Our core management team and senior consultants are veterans in the human capital industry. With this team of skilled and experienced professionals, StaffKing has every confidence in our ability to fulfil our clients' recruitment needs. Reach out to us today, let us help you achieve your career goals!Email: info@staffking.com.sg Check Out Our Socials!Website : www.staffking.com.sgInstagram : https://www.instagram.com/staffkingpteltd/Facebook : https://www.facebook.com/staffkingpteltd/

Job Description

Summary

• Salary $5000

• 5 days, 44hrs per week (Includes weekend)
  (Earliest shift start at 11am, Latest shift end at midnight 4am) - Company transportation provided for night shift

• Industry: Rooftop restaurant and bar, at 6th floor 

• Location: Short walking distance from City Hall mrt

• Fulltime role, Yearly Bonus provided

Responsibilities

• Welcomed guests, managed reservations, and ensured a positive customer experience.

• Coordinated VIP bookings, table allocations, and bottle service arrangements.

• Built and maintained strong relationships with regular and VIP guests.

• Promoted events, upsold premium tables and packages, and supported revenue growth.

• Liaised with floor staff, bar team, and security to ensure smooth daily operations.

• Handled guest feedback and complaints professionally while ensuring compliance with company service standards and policies.

Requirements

• Prefer candidates with working experience in hospitality, nightclub, or premium F&B environment.

• Comfortable working late nights, weekends, and public holidays.

• Able to start work in short notice period.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) |Ng Jia Yee (R22109579)

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:  

• Attend to guest's requests and complaints

• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology

• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily

• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests

• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition

• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs

• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests

• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances

• Inspect VIPs arrival rooms with appropriate amenities set up

• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager

• Uphold FLHSS procedures within the division

• Uphold grooming standards

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Attend scheduled meetings

• Perform any other duties as assigned by Superior

• Ensure that standard, policies and procedures are maintained

• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department

• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible

• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives

• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc

• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention

• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously

• Highlight log entries during daily Operations meeting

• Check through the day arrival report and ensures that the necessary preparations are done by respective departments

• Check VIP rooms and their special requests

• Check all public areas and colleague areas for any irregularities and cleanliness

• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary

• Check daily event order and ensure that the necessary signboards and arrangements are done

• Ensuring IT equipment at the reception and lobby are functioning well

• Log all complaints/irregularities for Management reference

• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately

• Constantly check appearance, grooming of uniform colleagues

• To conduct physical room checks for remaining departures beyond 1600 hours

• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies

• Ensure all lights in the public areas are lit at the appropriate time

• Ensure the sky signs are fully lit at 1900hrs

• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty

• Ensure that all areas are cleaned and checked thoroughly by night cleaners

• To run night audit for HMS and InfoGenesis

• Extend assistance in all areas especially operations

• Attend Rooms Division update weekly

• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary

• Attend to any medical assistance not limited to guest but to colleagues as well

• Take charge during emergency until General Manager and Hotel Manager arrives

• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you: 

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.

• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.

• Preferably familiar with emergency procedures, security protocols and guest service standards.

• Willingness to work shifts, weekends, and public holidays

• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

· Keep abreast of changes in F&B especially high end bar trends and be proactive and resourceful in the analysis of such emerging trends and guests changing needs/preference.

· Champion high standards of Guest Relation services at all areas, and actively work to uphold such high standards by providing constant and honest feedback to all related team members/ and coaching them

· Establish rapport with guests, maintaining good relationship and handle all guest feedback, complains, service recovery in a timely manner.

· Be the key contact person to personally look after event organisers, in order to ensure that all operating departments involved, are following through the event requirements seamlessly; personally and frequently verifying that guests attending the events/patronising outlet are receiving the best possible service in a consistent fashion and to pre-empt/ spot possible shortfalls, providing solutions to remediate it in a timely manner.

· Drive and develop guest engagement and satisfaction programs, targeting customer’s loyalty/ repeat business, aiming high guest return ratio.

· Review, impellent and ensure effective and efficient service standards, with the aim to achieve service excellence and organizational goals.

· Be on the floor during meal periods, performing The Fullerton Ambassador role, to welcome, usher, bid farewell to VIPs and event’s organisers/ planners, building rapport, assessing satisfaction and ensuring repeat business from these stakeholders

· Drive Tripadvisor ranking in all outlets, keeping the team focused on targets.

· Maintain a good rapport and working relationship with all staff, not only within the F&B department but all other departments in both hotels and precinct.

· Maintain high standards of department, personal grooming at all times, being a role model to the team.

Requirements:

· Minimum Diploma in a related discipline with 3-5 years relevant experience, and/or training in similar capacity; or equivalent combination of education and experience.

· Passion for service excellence and high service standards

Park Regis by Prince

Welcome to Park Regis by Prince Singapore, a stylish, aspirational, and accessible hotel thoughtfully curated for a classic hotel experience. Adopting a biophilic sophistication aesthetic, guests can immerse themselves in lush greenery while staying in the vibrant heart of Singapore. Accessibly situated amidst the bustling Clarke Quay and charming Chinatown districts, our prime location offers guests unrivalled access to the city’s most iconic attractions. Whether you’re here for business or leisure, our hotel is the perfect choice, with the Central Business District just a stone’s throw away.

Job Description

Job Summary 

The incumbent is responsible for the day-to-day operations of the front desk and the welfare of our guests. He/She acts as a liaison officer and makes decisions concerning the guests' well-being. 

Job Responsibilities 

• Oversee the daily Front Office Operations.  

• Take care of VIP guests—anticipate and fulfil their needs and welcome/bid farewell on behalf of the Management. 

• Inspect VIP arrival rooms and showrooms.  

• Coordinate group arrivals and departures. 

• Attend to guest requests/feedback and ensure a positive guest experience. 

• Handles guest complaints/incidents and makes accurate and unbiased log entries for Management’s attention.  

• Corresponding with guests on other matters via email.  

• Be fully conversant with Fire and Emergency procedures. 

• Frequently inspect the hotel to ensure its cleanliness, safety, and upkeep and report any findings to the respective departments.  

• Coordinate among the engineering, housekeeping, and front office departments to ensure ongoing room projects (PMR/air-con servicing, etc.) are completed, and rooms are returned to inventory on time to minimise revenue loss.  

• Coordinate with the Security Department concerning any suspected criminal act within the hotel.  

• In the absence of the Management Team, take charge of any Emergency Situation or act on behalf of the Management Team.   

• To stay updated with the Hotel’s products, promotions, and happenings in Singapore.  

• Recommend improvements in hotel operations – Processes, Services or Revenue.  

• Ensure the sufficient and strategic deployment of manning, including reception and lobby coverage, meal break coordination, etc.  

• Assist in monitoring and reminding all team members about punctuality, grooming, conduct and performance. 

• Approve rebates, paid out and guest entertainment expenses, noting valid reasons and ensuring that necessary documents support them. 

• Assist in conducting shift briefings and provide feedback and information to the team. 

• Identify the areas of improvement and conduct training for the team. 

• Ensure all instructions and policies are communicated to the team. 

• Report unsafe working conditions and follow up on rectifications. 

• Performs any other duties assigned by the Rooms Division Manager that may reasonably be required for the needs of the business and to fulfil your role. 

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Assist to inspect rooms assigned to VIPs before their arrival. Meet and show the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.

• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.

• Be alert and report any faults, defects and unusual activity of the property to relevant departments

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Responsible for training of all front desk staff including planning, organising and conducting OJT.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.

• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.

• Follows up in credit limit report, ensure all guests balance checked daily.

• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.

• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions

• Prior experience in a 5 star hotel will be of an advantage

• Proficient with Opera system

• Customer service centric with high level of flexibility & adapability

• Able to work under pressure & fast paced environment

• A strong team leader & team player

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

The St. Regis Singapore

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing the Guest Experience

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Provides immediate assistance to guests as requested.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.

Marriott International

Job Description

Mega Adventure

Mega Adventure is well known of its 450m MegaZip line and the super challenging MegaClimb obstacle course on Sentosa Island but we have much more to offer! From a Climbing Wall and a Free Fall to multiple Trampolines all over Singapore. We even offer Team Building programs and hosts hundreds of groups every year. We deliver programs in a way that motivate people to better themselves by encouraging the exploration of personal and team building adventures and rewards. We challenge participants to recognise the group’s and individual achievements, which will ultimately drive personal growth.

Job Description

Key Responsibilities

Supervise and manage all front-of-house staff

Ensure excellent customer service and guest satisfaction at all times

Manage daily opening and closing procedures

Handle guest enquiries, complaints, and incident resolution professionally

Train, coach, and motivate frontline team members

Monitor operational flow and maintain service efficiency during peak periods

Ensure compliance with safety, operational, and company SOPs

Oversee ticketing, admissions, or cashiering processes where applicable

Liaise with operations, sales, marketing, and maintenance teams to ensure smooth

coordination

Monitor cleanliness, presentation standards, and overall guest areas

Prepare front of house reports and track KPIs such as attendance, revenue, guest

feedback, and yield

Requirements

● Previous experience in hospitality, attractions, tourism, retail, or customer service

management

● Strong leadership and communication skills

● Ability to work in a fast-paced environment

● Excellent problem-solving and conflict-resolution abilities

● Comfortable managing teams and handling operational challenges

● Proficient in Google Workspace applications

● Willing to work weekends, public holidays, and rotating shifts

Preferred Skills

● Team leadership and staff development

● Customer experience management

● Operational planning and coordination

● Crisis management and decision-making● Cash handling and reporting experience

● Multitasking and attention to detail

MCI CONSULTING PTE. LTD.

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Description

Job Summary:

• Basic Salary: $3500 - $4500

• Location: Central

• Working Days: 5 Days work week (Rotating shifts (Morning / Afternoon / Night)

• Benefits: Meal allowance + Flexi benefits + Upselling incentives + Birthday Voucher + Outpatient Medical

Responsibilities:

• Overseeing and ensuring that hotel operations run smoothly.

• Providing guests with a comfortable stay.

• Nurture a high-performance culture within the Front Office department.

• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.

• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.

• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.

Requirements:

• Minimum O-Level or equivalent qualification

• Able to work rotating shifts, weekends, and public holidays

• Positive attitude with good communication and interpersonal skills

• Prior 4-5years Duty Manager experience in a 4-5 stars hotel environment

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/08/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Sim Hui Shi (Carra)
Reg No: R22110425
MCI Consulting Pte Ltd
EA Licence: 13C6730

Baes Hospitality Pte Ltd

Specializing in nightlife entertainment, the company operates a unique concept that blends the high-energy atmosphere of a club with the cozy ambiance of a living room and music room setting. The term 'Bae,' a term of endearment with a touch of Korean sophistication, reflects the brand's multifaceted nature. Guests are invited to exclusive gatherings in a curated music room featuring a state-of-the-art DJ setup and a signature home cocktail bar. This innovative approach offers culturally savvy individuals a distinctive clubbing experience that fosters lasting connections and transforms every night into a memorable gathering.

Job Description

🎉 Sign-on bonus included!!

1. Guest Experience & Service

• Welcome and attend to guests professionally upon arrival.

• Manage reservations, walk-ins, and table allocations efficiently.

• Build and maintain strong relationships with regular and VIP guests.

• Ensure guest satisfaction throughout their visit and follow up on feedback.

• Handle guest complaints tactfully and escalate when necessary.

2. VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.

• Manage seating plans according to capacity and revenue optimisation.

• Liaise with floor staff, bar team, and security to ensure smooth service flow.

• Monitor guest crowd flow and maintain comfort and safety standards.

3. Sales & Revenue Support

• Promote events, themed nights, and special promotions.

• Upsell premium tables, bottle packages, and exclusive experiences.

• Maintain client database and follow up with guests for repeat visits.

• Support marketing initiatives and partnership events.

4. Compliance & Brand Representation

• Ensure adherence to company SOPs and service standards.

• Uphold dress code and entry policies professionally.

• Ensure responsible alcohol service awareness.

• Represent the brand positively both on-site and via social engagement (if required).

Requirements

• Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment.

• Well-groomed, confident, and customer-focused personality.

• Strong communication and interpersonal skills.

• Comfortable working late nights, weekends, and public holidays.

• Sales-oriented and target-driven mindset preferred.

• Available start immediate is an advantage.

• Willing to work midnight shift and on weekend/PH.

• Candidates with more relevant work experience will consider for a Assistant Manager role.
  

AlwaysHired Pte. Ltd.

Job Description

Responsibilities

• Oversee daily operational activities to ensure smooth and efficient operations

• Lead shift operations, manpower deployment, and team coordination

• Handle customer feedback, operational escalations, and incident management professionally

• Supervise vendors and service providers to ensure service quality and compliance

• Conduct routine inspections to maintain operational readiness and safety standards

• Prepare shift reports and coordinate closely with internal and external stakeholders

• Support continuous improvement initiatives to enhance service standards and operational efficiency

Requirements

• Diploma or Degree in any discipline

• Experience in operations, hospitality, facilities management, events, or customer service environment

• Strong leadership, communication, and problem-solving skills

• Able to work in a fast-paced environment and handle operational issues independently

Benefits

• Attractive remuneration package

• Career development opportunities

• Dynamic and collaborative working environment

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Cheong Chaw Yong | Registration Number: R1876426 | AlwaysHired Pte Ltd

EA Licence No: 24C2293

Carlton Hotel (Singapore) Pte Ltd

Carlton Hotel Singapore is an upscale business hotel that offers its guests the best of Singapore. Combining international standards with exceptional service and local charm, Carlton Hotel offers 940 elegantly designed spacious rooms and is strategically located in the heart of Singapore. Comprehensive range of facilities and services include two club lounges, four F&B outlets including the award-winning Wah Lok Cantonese Restaurant, a gym and pool as well as 13 versatile functions rooms to create a seamless and enjoyable stay for each individual.

Job Description

Job Responsibilities:

1. Responsible for the operations of Front Office functions i.e. Reception, Concierge, Communications & Club Lounge

2. Handles all guest complaints/feedback in a professional manner

3. Follow up on guest complaints efficiently and take corrective action

4. Provides on-site support to guests' needs and queries

5. Report in the Occurrence log with all relevant information for Management to review

6. Updates guests’ preferences and history diligently for reference and follow-ups

7. Oversee and supervises guest arrivals and departures with the front office team

8. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

9. To welcome VIPs in the absence of Senior Management when required

10. Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the hotel

11. Attends daily internal operations meeting

12. Conducts regular checks to ensure service standards of Front Office staff are in compliance with Hotel’s stipulated standards

13. Updates & briefs Front Desk staff on the amenities/facilities/promotions within hotel and around town

14. Works closely with other operational departments, in particular Housekeeping, to provide seamless and consistent guest service.

15. Train new and existing staff to ensure consistency in service delivery to our guest

16. Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required

17. Monitor all both Clubs/ VIPs guests to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

18. Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

19. Have a good knowledge of all systems and standard operating procedures of front office.

20. Ensures that guest documentation and information is available and up-to-date.

21. To coordinate guests and staff during an emergency and have good knowledge of fire procedures

22. Perform Night Audit Duties and distribution of departmental reports.

23. Performs any other job tasks assigned by Front Office Management

Education & Work Experience:

1. GCE ‘A’ Level or Diploma in Tourism Studies

2. At least 3 years in a similar position

3. Possesses a friendly and confident personality

4. Excellent knowledge on PMS Opera system

5. Prior knowledge on handling difficult situations professionally preferred

ARAVEST SG MARLIN PM PTE. LTD.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

What will I be doing?

As the Assistant Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.

• Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation.

• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.

• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.

• Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.

• Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.

• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.

• Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest.

• Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.

• Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets.

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.

• Follow-up with all guests to ensure satisfaction with problem resolution.

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.

• Ensure that VIP guests are treated personally and recognized as an individual.

• Assist the Guest Service Manager by blocking rooms according to guests’ preferences.

• Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions – e.g. Birthdays and Honeymoon.

• Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIPs receive their chosen amenity items.

• Liaise with Sales, Reservations and the Business Development team to handle corporate guests.

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.

• Ensure a prompt and efficient departure by settling guest’s accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.

• Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and information can be clearly understood by other team members.

• Apply Hilton’s brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.

• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT.

• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken.

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.

• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.

• Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is acted upon.

• Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible.

• Keep up to date and aware of competitors’ activities in order to be informed.

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.

• Be a part of the Fire team when and where directed.

• Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations.

• Maintain the efficiency of departure by checking all guest’s folios to ensure accuracy of charges.

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton’s brand standards.

• Attempt to communicate with guests in guests’ native language, if applicable.

• Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues.

• Adhere to the hotel’s security and emergency policies and procedures.

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Direct Reports

Front Desk Supervisor

Front Desk Team Leader

Front Desk Service Agent

What are we looking for?

An Assistant Front Desk Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong communication, organization and coordination skills.

• Good team player.

• Responsible and self-motivated.

• Patient, responsible and proactive in dealing with problems.

• Able to maintain excellent relations with team members.

• Able to work under great physical and mental pressure.

• Familiar with computer systems.

• Fluent in spoken and written English to meet business needs.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

ARAVEST SG MARLIN PM PTE. LTD.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

What will I be doing?

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

 Maintain high customer service focus by approaching your job with the customers always in mind.

 Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

 Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

 Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

 Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

 Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

 Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

 Actively seek verbal feedback from customers and team members at every opportunity.

 Agree and implement actions to make improvements to customer service.

 Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.

 Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

 Be available to assist on duty in the hotels during any busy days or special events.

 Maintain a presence in the lobby setting the example for team members for guest service.

 Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.

 Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.

 Assess team members’ performance against standards.

 Monitor standards through regular standards review checks.

 Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.

 Implement and follow through with improvements identified.

 Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.

 Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).

 Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

 Describe, assign and delegate duties and authority for the operation of the department at all times.

 Understand the situation in other departments and their implications for your own department.

 Plan ahead and ensure adequate resources are available.

 Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.

 Ensure that the shift is reviewed, handovers and briefings are carried out.

 Maintain in-depth technical knowledge and skills required for the job.

 Maintain guest histories to assist with returning guests.

 Establish good communication with the Housekeeping team.

 Attend and participate in regular operational and hotel meetings.

 Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives.

 Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department.

 Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager.

 Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.

 Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved.

 Sett and agree to departmental objectives for self and team.

 Represent the needs of the team to others in the hotel.

 Get members of the team to work co-operatively with others.

 Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars.

 Be aware of potential highs and lows in the business.

 Create and implement sales promotions and team members incentives as per discussion with the Director of Operations.

 Assist the Marcom team with the preparation of event brochures.

 Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team.

 Identify, communicate and act on potential sales leads.

 Participate in the development of the annual budget, developing short and long term financial operating plans.

 Use key monitors and financial targets to evaluate the department’s performance and make future plans.

 Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.

 Complete regular financial and operating reports as required or requested by the Director of Operations.

 Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures.

 Communicate relevant financial information to the team.

 Analyze and explain any financial variance against plans.

 Set-up and maintain leave plans for the department.

 Monitor, control and minimize overtime for the department.

 Carry out seasonal inventory of operating equipment.

 Understand the quantity and quality of people needed to operate the department.

 Carry out selection interviews and make effective recruitment decisions based on skills and attitude.

 Ensure that new recruits have all relevant information before commencing employment.

 Plan and ensure that departmental orientation is carried out.

 Ensure standards trainings and assessments are carried out.

 Regularly review individual and team performance against objectives and provide feedback.

 Develop and implement department training plans to meet business needs.

 Carry out training programs for team members with the Training Manager and departmental trainers.

 Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.

 Review and evaluate all training activities.

 Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs.

 Provide relevant training to new team members.

 Introduce appropriate product knowledge courses for team members.

 Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department.

 Communicate to the team their responsibilities within H&S.

 Ensure that safe and healthy working practices are implemented at all times.

 Participate in community public relations for the hotel.

Direct Reports

Assistant Front Office Manager

Front Desk Manager

Executive Floor Manager

Chief Concierge

Guest Service Center Manager

What are we looking for?

A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior, skills, and values that follow:

• Good communication, organization and coordination skills.

• Good team player.

• Responsible and self-motivated.

• Patient, responsible and proactive in dealing with problems.

• Able to maintain excellent relations with team members.

• Able to work under great physical and mental pressures.

• Familiar with computer systems.

• Fluent in spoken and written English to meet business needs.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

· As the Guest Experience Manager, you will be responsible for performing the following tasks to the highest standards:

· Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.

· Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

· Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.

· Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.

· Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.

· Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.

· In Room check in – Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.

· Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.

· Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.

· Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.

· Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.

· Promptly answer the telephone inquiries, inputting messages into the reservation and advise other team members on special guests’ needs.

· Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.

· Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.

· Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.

· Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.

· Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.

· Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.

· Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.

· Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.

· Ensure that all reporting and servicing deadlines are met on a timely basis.

· Carry out any other reasonable duties and responsibilities as assigned.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Vayudoot Holidays Thailand Co., Ltd.

Job Description

The role

Vayudoot Holidays Thailand Co., Ltd. is seeking a highly skilled and experienced Front Office Manager to join our dynamic team. As the Front Office Manager, you will be responsible for overseeing the smooth and efficient operation of our guest services, ensuring exceptional customer experiences.

Key responsibilities

1. Manage and coordinate the daily activities of the front office team, including reception, concierge, and guest services

2. Ensure high levels of customer satisfaction by addressing guest inquiries, complaints, and concerns in a timely and professional manner

3. Develop and implement effective front office policies, procedures, and training programs to optimise team performance

4. Oversee the front office budget and monitor expenses to maintain financial efficiency

5. Collaborate with other departments to ensure seamless coordination and integration of guest services

6. Analyse occupancy data and guest feedback to identify areas for improvement and implement strategies to enhance the overall guest experience

7. Maintain a strong understanding of the local tourism industry and market trends to anticipate and meet the evolving needs of our guests

What we're looking for

1. Minimum 5 years of experience in a Front Office Manager or similar leadership role within the hospitality industry

2. Strong interpersonal and communication skills, with the ability to effectively manage and motivate a team

3. Proven track record in providing exceptional customer service and resolving complex guest issues

4. Excellent problem-solving and decision-making abilities, with a keen eye for detail

5. Proficient in using hotel management software and technology to optimise front office operations

6. Thorough knowledge of hotel operations, guest services, and front office procedures

7. Adaptable and able to work in a fast-paced, dynamic environment

What we offer

At Vayudoot Holidays Thailand Co., Ltd., we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and advancement. Our company culture is built on teamwork, innovation, and a passion for delivering exceptional customer service.

If you are an experienced Front Office Manager looking to join a dynamic and forward-thinking hospitality company, we encourage you to apply now. Please submit your CV and cover letter to showcase your relevant skills and experience.

Marriott International

Job Description

SILQ Hotel & Residence

Job Description

Poonphol Co., Ltd.

Job Description

Navera Phuket – MGallery Collection is an exclusive, boutique 5-star sanctuary of 48 rooms located near the pristine shores of Surin Beach. Seamlessly weaving a narrative of maritime elegance and rich local heritage, our resort blends yacht-inspired design with classic Sino-Portuguese architecture. Featuring a dramatic tin-mine-inspired destination spa, Riviera House Mediterranean-International cuisine, and the intimate Junsai Sake & Yakitori Bar, Navera Phuket is a stage for pioneering heights in luxury hospitality.

Position Summary :

As the Head Butler, you are the driving force behind our bespoke guest experience and the ultimate ambassador of luxury and personalization at Navera Phuket.

You will lead, train, and inspire a high-performing Butler team to deliver flawless, intuitive, and deeply personalized service. From ensuring arrival suites are impeccably prepared to orchestrating tailored moments, you will anticipate guest preferences with creativity and discretion. This is a hands-on leadership role for a sophisticated professional who commands exceptional operational standards, resolves challenges with absolute composure, and fosters a culture where team members surpass their own expectations.

Key Responsibilities :

• Direct, mentor, and elevate the Butler team, fostering a culture of continuous learning and alignment with luxury brand standards.

• Maintain an uncompromising eye for detail, manage daily operations with sophisticated grace, and establish robust standard operating procedures (SOPs) during this crucial pre-opening phase.

• Act as the face of luxury; warmly welcome guests, anticipate unexpressed needs, and proactively craft memorable, tailor-made moments throughout their stay.

• Partner seamlessly with key departments—from Front Office and Housekeeping to Food and Beverage, Spa and Engineering—to ensure arrival suites are flawless and the in-room experience represents a private, elegant, and perfectly comfortable retreat.

• Handle complex guest requests and resolve operational challenges with natural professionalism, discretion, and a calm demeanor.

What We Are Looking For :

• Proven track record in managing, training, and developing a high-performing butler or guest experience team within a luxury 5-star environment (boutique, villa, or resort experience is highly advantageous).

• An exceptional commitment to personalization, an intuitive sense of hospitality, and the ability to seamlessly handle the demands of affluent travelers.

• A strong orchestrator who can coordinate across multiple departments to ensure fluid, seamless operations.

• Adaptable, innovative, and driven by a desire to establish new benchmarks for service quality

• An excellent command of written and spoken English is essential. Proficiency in additional languages such as Russian, Arabic, or Chinese will be highly regarded.

Craig Road Property Holdings Pte. Ltd.

Mondrian is a way of travel. A luxury lifestyle hotel, a global destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world. Mondrian Singapore Duxton is a luxury lifestyle hotel built in the heart of the city’s prominent Duxton Hill neighborhood featuring 300 guestrooms, a lower three-story building in a contemporary and luxury loft suite. Historic architecture takes on the famous Singapore 'shophouse' building typology on a modern spin, with a terracotta roof, and colonial-style window shutters, at the rear, connected by a garden, will be the main tower containing a mix of guest rooms, a speakeasy bar, and rooftop pool. The location is flawless with a bevy of signature restaurants, stylish bars, and local street food vendors all within walking distance. Ennismore and Accor’s joint venture to create the world’s fastest-growing lifestyle and entertainment hospitality company, with a global collective of entrepreneurial and founder-built brands with creativity & purpose at their heart. For more information visit www.mondrianhotels.com

Job Description

Role Description

This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and supervise the team, ensuring smooth operations and excellent customer service.

How your day looks like?

• Take ownership and responsibility for Duty Management shifts
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
• Knowledge of all arrivals and departures, using guest name at all times
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
• Fully conversant with current availability situation at any given time, and also future availability
• Fully conversant with all hotel room types, numbers, layout, locations, rates
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
• Manage upselling opportunities, email capture and other Front Office initiatives
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office Director and/or Hotel Manager
• Meet and welcome regular, global card holders and VIP guests
• Ensure Front Door entrance is covered at all times
• Ensure guest privacy and security, respecting confidential information
• Ensure all guest special requests are followed through and administrated
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs, corrections, adjustments and cashier’s banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Bound and Beyond Public Company Limited

Bound and Beyond Public Company Limited or BEYOND is hospitality investment company, focusing on the upscale to ultra-luxury hotel segment. It has been listed on the Stock Exchange

Job Description

About KAIA

KAIA is a portfolio of luxury outdoor resorts set in beautiful natural landscapes, built around connection to people, place, and a deeper sense of purpose.

Each KAIA destination feels alive, shaped by its surroundings, and defined by local stories and culture. Designed for the modern traveler seeking freedom, authenticity, and exploration, every resort brings together nature, wellness, and human connection in a way that feels both alive and grounding.

KAIA Koh Phangan

Set along the northeastern coastline of Koh Phangan, KAIA’s flagship is a beachfront luxury tented resort where nature, wellness, and shared connection come together through movement, ritual, and dining.

Recognized by Condé Nast Traveler as one of the Most Exciting Hotel Openings of 2026, KAIA Koh Phangan is owned and operated by Bound and Beyond, the team behind Four Seasons Hotel Bangkok at Chao Phraya River and Capella Bangkok, ranked #2 and #3 among the World’s 50 Best Hotels in 2025.

Our People

We are building a team of people who value presence, care, and genuine human connection. At KAIA, hospitality is shaped by how people make others feel through collaboration, intention, and shared experiences rooted in nature, wellness, and community.

Whether behind the scenes or guest facing, every role contributes to creating an environment that feels thoughtful, welcoming, and connected to its surroundings.

We’re looking for people who are excited to help build something intentional, contribute ideas, and grow with us from the ground up.

About the Role

We are looking for an experienced Night Manager to oversee resort operations during evening and overnight shifts. Acting as the Manager-on-Duty, this role ensures guest needs are handled with care and professionalism while maintaining operational flow, safety, security, and service standards across the resort.

Key Responsibilities

Pre-Opening

• Support the setup of night operations procedures, shift handovers, emergency protocols, and operational checklists.

• Participate in pre-opening training, service simulations, and operational readiness exercises.

• Support implementation and testing of operational systems, reporting tools, and night audit processes.

• Reinforce KAIA’s service culture, communication standards, and guest experience expectations across shift-based teams.

Resort Operations

• Act as Manager-on-Duty during assigned shifts, overseeing smooth evening and overnight operations.

• Handle guest requests, complaints, incidents, and service recovery with professionalism and care.

• Coordinate closely with Front Office, Housekeeping, Security, Engineering, and other departments to ensure operational continuity.

• Oversee night operations, safety procedures, patrol coordination, and emergency response processes.

• Support Front Office and Accounting with night audit, cashiering controls, guest billing, and shift balancing procedures.

• Conduct regular operational walk-throughs to maintain cleanliness, presentation, safety, and guest readiness standards.

• Prepare shift handover reports and communicate operational updates clearly across departments.

Qualifications & Experience

• Bachelor’s degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field is preferred.

• Minimum 3–5 years of experience in hotel or resort operations, ideally within Front Office, Rooms Division, or Duty Management.

• Previous experience as Night Manager, Duty Manager, Assistant Front Office Manager, or similar role is preferred.

• Pre-opening experience is an advantage.

• Fully fluent in Thai

M Social Hotel Phuket

Job Description

The Capitol Kempinski Hotel Singapore

Located in Singapore’s charming civic and cultural district, the iconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. A quintessential masterpiece of beautifully conserved architecture uplifted with a modern touch and bespoke hospitality, this exclusive retreat promises luxury at its finest.

Job Description

SCOPE

Reporting to the Front Office Manager, the incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.

OVERALL OBJECTIVES

• Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.

• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.

• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.

• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.

• Control room availability for walk-ins and establish accountability for guests’ departure dates and times.

• Follow up with Housekeeping any unresolved room discrepancies.

• Maintain reservation procedures, same day arrivals.

• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.

• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.

• Understand and carries out duties in line with Hotel Emergency Procedures.

• Inspects guestrooms on a daily basis.

• Responds promptly to any operational requests from Front Office and other hotel departments.

• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.

• Possess good command of English

• Minimum 3 years experience in a similar role

• Comprehensive Opera knowledge

• Mature & Customer focused.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

About the role

As the Front Office Manager (Oasia Resort Sentosa) at Far East Hospitality, you will be responsible for leading and managing the front office operations of this prestigious resort located in the beautiful Sentosa Central Region. This is a full-time position that will see you playing a pivotal role in delivering exceptional guest experiences and ensuring the smooth running of all front-of-house activities.

What you'll be doing

1. Responsible for the effective, efficient, and profitable functioning of the Front Office department.

2. Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.

3. Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.

4. Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.

5. Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.

6. Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.

7. Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.

8. Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.

9. Collaborate with Human Resources for manpower-related matters.

10. Make plans for succession planning to ensure the development of future department heads.

11. Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

What we're looking for

1. Minimum Diploma or Degree in Hospitality, Tourism, or related field

2. At least 5 years of Front Office experience, including 2–3 years in a supervisory or managerial role.

3. Strong leadership, communication, and interpersonal skills.

4. Service-oriented with the ability to manage guest satisfaction and operational efficiency.

5. Proficient in Opera PMS or other hotel front office systems.

6. Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.

7. Professional, well-groomed, and composed in all guest interactions.

About us

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Apply now!

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

Holiday Inn Express Singapore Clarke Quay

About Holiday Inn Express: For travelers on the go, Holiday Inn Express offers the basics done brilliantly - a great night’s sleep with EXPRESS Recharge, free high-speed Internet, and the Express Start breakfast included – to help guest feel more than ready for their day. As the fastest growing brand for the InterContinental Hotels Group (IHG), Holiday Inn Express hotels can be found around the world, offering a simple, smart travel experience for both business and leisure travelers. In 2017, Holiday Inn Express introduced the updated Express Start breakfast featuring more than 30 complimentary hot and fresh items to choose from, including the signature one-touch pancake machine.

Job Description

What’s the job?

Duty Managers (DM)s play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Experience Agent (GEA)’s execution of the consistent Holiday Inn Express guest experience.

Your Day-to-Day

Financial Returns:

• Participate in the preparation of the annual departmental operating budget

• Monitor budget and control expenses with a focus on increasing productivity

• Analyse financials to drive revenues, future profitability, and maximum return on investment

• To assist in the hotel's revenue growth by leveraging on the company's systems & procedures

• Assist with third party vendor induction and support in managing the performance of third party vendors

Responsible Business:

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements

• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

• Act in a responsible and senior way when dealing with hotel revenue

People:

• Manage third party vendor staffing requirements, plan and assign work

• Ensure ‘one team approach’ and quality service through daily communication and coordination

• Drive improvements in team member engagement and are aligned with our brand service behaviours

Guest Experience:

• Respond to guest complaints and ensure corrective action to resolve their issues / concerns

• Carry out the special needs and requests of guests and repeat visitors

• Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.

• Demonstrate BrandHearted behaviours by maintaining compliance with all required brand standards, behaviours, hallmarks and license agreement mandates

• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.

• Make time to interact with guests, solicit feedback and build relationships

• Ensure the ‘one team approach’ by assisting in all Reception tasks when required

• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service level Standards

• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management

What we need from You

• Minimum Diploma/Degree in Hospitality, or equivalent

• 4 years' related experience in the same role, or an equivalent combination of education and experience

• Leadership role involved in the effective running of the Front Office operations, including managing the operational team whlist overseeing third party vendors

• A positive and keen to learn attitude

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Duty Manager

Summary of Responsibilities:

• Provide management presence by assisting colleagues in handling feedback

• Provide department orientation and training of the hotel service standards, procedures and programmes

• Control availability of rooms and action accordingly

• Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks

• Liaison between Front Office departments and rest of hotel for effective guest experience

• Lead the Front Office team to personalize the guest arrival/departure experience

• Be involved in the arrival, rooming, and departure of key/VIP guests

• Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards

• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations

• Presence in the Front Office and lobby area at critical guest flow time

• Conduct daily briefings presenting business issues and hotel information

• Ensure safety, health, security and loss control policies and procedures at the desk are in compliance

• Ensure strict compliance of the Credit Card Privacy – PCI

• Responsible to enhance skills of colleagues and team leader in various aspects of operations by constantly monitoring their performance levels

• Support individual team members to achieve personal & professional goals

• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations

Qualifications:

• Minimum ‘A’ Level or diploma in Hospitality Management

• University Degree Preferred

• Minimum 3 years Hotel Front Office Experience and 1 year Supervisory or management experience

• Read, write, speak English Fluently

• Technical knowledge of Front Office Operations

• Presentable, well groomed with leadership quality

• Interpersonal skills to deal with guests and colleagues issues

• People and Detail-oriented

• Energetic with a positive attitude

 Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Marriott International

Job Description

Copthorne King's Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Benefits:

• Flexible Benefit

• Birthday Leave

• Special staff rates for F&B and Accommodation under MHR portfolio

• Staff meals provided
  

Roles & Responsibilities

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Review work processes for possible improvements and efficiency

• Handles all guest complaints/feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Train new and existing staff to ensure consistency in service delivery

• To coordinate guests and staff during an emergency evacuation

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

• Performs any other job tasks assigned by the Front Office Manager
  

Requirements

• At least 3-5 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

The Capitol Kempinski Hotel Singapore

Located in Singapore’s charming civic and cultural district, the iconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. A quintessential masterpiece of beautifully conserved architecture uplifted with a modern touch and bespoke hospitality, this exclusive retreat promises luxury at its finest.

Job Description

The Capitol Kempinski Hotel Singapore

Located in Singapore’s charming civic and cultural district, the iconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. A quintessential masterpiece of beautifully conserved architecture uplifted with a modern touch and bespoke hospitality, this exclusive retreat promises luxury at its finest.

Job Description

SCOPE

Reporting to the Front Office Manager, the incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.

OVERALL OBJECTIVES

• Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects guestrooms on a daily basis.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused.

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

Front Office Manager

At Holiday Inn Singapore Atrium, we believe travel is a journey — and we help make it a joy. From warm welcomes to seamless stays, our team creates memorable guest experiences every day.

As part of the globally recognised IHG Hotels & Resorts family, we are looking for a passionate and service-driven Front Office Manager to lead our Front Office operations and inspire a high-performing guest experience team.

What’s the Job?

Reporting to the Hotel Manager, the Front Office Manager oversees the daily Front Office operations including Reception, Guest Experience, Concierge, Bell Services and Telephone Operations.

This role plays a key leadership function in ensuring operational excellence, driving guest satisfaction, enhancing IHG One Rewards engagement, maintaining brand standards and maximising front office commercial performance.

The ideal candidate is highly visible, hands-on, operationally strong and passionate about delivering exceptional hospitality experiences.

Key Responsibilities

Guest Experience & Operations

• Lead and manage day-to-day Front Office operations across all guest touchpoints

• Deliver seamless arrival, in-stay and departure experiences for hotel guests

• Handle and resolve escalated guest feedback and service recovery professionally

• Ensure compliance with Holiday Inn and IHG brand standards

• Monitor lobby operations, Executive Lounge coordination and overall service quality

• Collaborate closely with Housekeeping, Engineering, Reservations and other departments to ensure smooth hotel operations

Commercial & Revenue Performance

• Drive upselling initiatives including room upgrades, Executive Lounge access and hotel promotions

• Monitor room revenue opportunities and walk-in conversions

• Ensure team's accuracy in billing, cashiering, rebates and payment handling

• Support budgeting, payroll productivity and cost management initiatives

Leadership & Team Development

• Lead, coach and develop the Front Office team to deliver service excellence

• Conduct performance reviews, training and succession planning

• Foster a positive and engaging team culture aligned with IHG values

• Partner with HR on recruitment, performance management and employee engagement initiatives

Compliance & Safety

• Ensure adherence to hotel policies, IHG standards and Singapore regulatory requirements

• Maintain compliance with PDPA, ICA registration requirements, PCI-DSS and safety protocols

• Support emergency response and hotel crisis management procedures

What We’re Looking For

Requirements

• Diploma or Degree in Hospitality Management, Hotel Administration or related discipline

• 2 years of Front Office operations and managerial experience in an upscale hotel environment

• Experience managing large teams in a fast-paced hotel environment

• Strong knowledge of Opera / Opera Cloud PMS and hotel systems

• Excellent leadership, communication and problem-solving skills

• Ability to work rotating shifts, weekends and public holidays

Preferred Attributes

• Strong understanding of guest service excellence and luxury hospitality standards

• Commercially driven with strong operational and analytical capabilities

• Calm and confident under pressure with excellent decision-making skills

• Passionate about people development and team engagement

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you.

Marriott International

Job Description

Phatara 8 Co., Ltd.

Job Description

What You’ll Do
• Oversee daily restaurant operations to ensure smooth and efficient service
• Lead and inspire the front-of-house team to deliver exceptional guest experiences
• Maintain high standards of service, atmosphere, and presentation
• Manage staff scheduling, inventory, and operational planning
• Work closely with the kitchen and tea team to create a seamless dining experience
• Handle guest feedback and ensure customer satisfaction

What We’re Looking For
• Experience as a Restaurant Manager / Assistant Manager / Supervisor in hospitality or premium dining
• Strong leadership and team management skills
• Excellent communication and a strong service mind
• Good command of English
• Professional appearance with attention to detail
• Passion for hospitality, tea culture, or premium dining is a plus

Working Schedule
6 days/week (Tuesday – Sunday)
Day off: Monday (restaurant closed)

Compensation & Benefits
• Salary based on experience
• Monthly service charge
• Staff meals
• Uniform provided
• Social Security
• Tea training and professional development

Apply Now
Send your Resume to: hrm••••••@phatara8.com

For more information:
02-•••-•••• ext. •012, 5026, 3002

Come join a team that values the art of tea and heartfelt hospitality.

Carlton Hotel (Singapore) Pte Ltd

Carlton Hotel Singapore is an upscale business hotel that offers its guests the best of Singapore. Combining international standards with exceptional service and local charm, Carlton Hotel offers 940 elegantly designed spacious rooms and is strategically located in the heart of Singapore. Comprehensive range of facilities and services include two club lounges, four F&B outlets including the award-winning Wah Lok Cantonese Restaurant, a gym and pool as well as 13 versatile functions rooms to create a seamless and enjoyable stay for each individual.

Job Description

Job Responsibilities:

1. Responsible for the operations of Front Office functions i.e. Reception, Concierge, Communications & Club Lounge

2. Handles all guest complaints/feedback in a professional manner

3. Follow up on guest complaints efficiently and take corrective action

4. Provides on-site support to guests' needs and queries

5. Report in the Occurrence log with all relevant information for Management to review

6. Updates guests’ preferences and history diligently for reference and follow-ups

7. Oversee and supervises guest arrivals and departures with the front office team

8. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

9. To welcome VIPs in the absence of Senior Management when required

10. Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the hotel

11. Attends daily internal operations meeting

12. Conducts regular checks to ensure service standards of Front Office staff are in compliance with Hotel’s stipulated standards

13. Updates & briefs Front Desk staff on the amenities/facilities/promotions within hotel and around town

14. Works closely with other operational departments, in particular Housekeeping, to provide seamless and consistent guest service.

15. Train new and existing staff to ensure consistency in service delivery to our guest

16. Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required

17. Monitor all both Clubs/ VIPs guests to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

18. Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

19. Have a good knowledge of all systems and standard operating procedures of front office.

20. Ensures that guest documentation and information is available and up-to-date.

21. To coordinate guests and staff during an emergency and have good knowledge of fire procedures

22. Perform Night Audit Duties and distribution of departmental reports.

23. Performs any other job tasks assigned by Front Office Management

Education & Work Experience:

1. GCE ‘A’ Level or Diploma in Tourism Studies

2. At least 3 years in a similar position

3. Possesses a friendly and confident personality

4. Excellent knowledge on PMS Opera system

5. Prior knowledge on handling difficult situations professionally preferred