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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Ascott International Management (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Grand Park City Hall

Park Hotel Group aims to be a world-renowned brand in hospitality. We have hotel properties in Singapore, Hong Kong and China, with expansion plan into the Asia Pacific region. If you share our vision and possess the drive to excel, we would like you to join us.

Job Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Conduct inspections of all front of the house and back of the house areas during the shift ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.
• Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.
• Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.
• Ensure all service standards are adhered and constructive feedback are provided to enhance performance.
• Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation or guiding guests to their destination within the hotel and that guests’ complaints are handled with tact and diplomacy.
• Review arrival list for all arrivals, taking note of VIPs and those with special requests.
• Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visit.
• Ensure complete guest database are obtained.
• Prepare relevant reports for distribution to all departments.
• Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
• Ensure keys in their custody are issued only to authorized personnel.
• Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.
• Review, monitor, resolve all guest requests, feedbacks and all issues pertaining to service standards and communicate information to all relevant departments.
• Initiate correspondence regarding enquiries, reservations, and complaints.
• Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.
• Knowledgeable on emergency procedures as part of a first response team.
• Perform any other job tasks as assigned.

Job Requirements

• At least 2 years of working experience in a similar capacity.
• Outgoing, meticulous and service-oriented.
• Knowledge of Opera system is an added advantage.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with Singapore charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad Singapore

OVERVIEW OF ROLE

The Assistant Front Office Manager supports the Director of Rooms and Guest Services in overseeing the daily operations of the Front Office, ensuring a seamless and elevated arrival and departure experience for all guests.

This role plays a key part in supervising the Front Office team, maintaining service standards and ensuring operational efficiency. The Assistant Front Office Manager is responsible for delivering exceptional guest experiences, managing team performance and supporting the overall Rooms Division strategy.

The role also contributes to pre-opening preparations, including team training, system setup and development of operational procedures.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Assistant Front Office Manager are summarised below; however the list is not exhaustive.

GENERAL DUTIES

• Support the Director of Rooms and Guest Services in managing daily Front Office operations including reception, guest services and concierge functions.

• Supervise the Front Office team during shifts to ensure smooth and efficient operations.

• Ensure all guests receive a warm, professional and seamless arrival and departure experience.

• Handle guest enquiries, requests and complaints promptly and effectively.

• Maintain a strong presence in the lobby to engage with guests and support the team.

• Ensure adherence to service standards and operational procedures.

• Undertake any other duties or tasks deemed reasonable by the Director of Rooms and Guest Services.

GUEST EXPERIENCE & OPERATIONS

• Deliver a high level of personalised guest service in line with NoMad standards.

• Monitor guest feedback and implement improvements where necessary.

• Support VIP arrivals, special requests and guest recognition initiatives.

• Ensure smooth coordination between Front Office, Housekeeping and other departments.

• Oversee room allocation, check-in/check-out processes and guest flow management.

LEADERSHIP AND MANAGEMENT

• Supervise, train and support Front Office team members.

• Conduct on-the-job training and coaching to ensure service excellence.

• Assist in scheduling, staffing and performance management.

• Promote teamwork, communication and a positive working environment.

• Support recruitment and onboarding of Front Office team members.

FINANCIAL PERFORMANCE & ADMINISTRATION

• Support revenue optimisation through effective room allocation and upselling initiatives.

• Monitor cash handling procedures and ensure accuracy in transactions.

• Assist in managing departmental expenses and operational efficiency.

• Ensure accurate reporting and documentation of Front Office activities.

SYSTEMS & PROCEDURES

• Ensure proper use of property management systems (PMS) and Front Office tools.

• Support system setup, testing and training during pre-opening.

• Maintain accurate guest profiles and data integrity.

• Ensure compliance with operational procedures and brand standards.

COMPLIANCE & SAFETY

• Ensure compliance with hotel policies, procedures and regulatory requirements.

• Maintain security and confidentiality of guest information.

• Support safety and emergency procedures as required.

• Ensure proper handling of guest data and payment information.

EXPECTATIONS:

The Assistant Front Office Manager is expected to:

• Always maintain a consistently professional demeanor.

• Represent NoMad positively in all interactions with guests and colleagues.

• Always adhere to company policies and procedures, including service and compliance standards.

• Demonstrate strong leadership and accountability in daily operations.

• Foster clear communication within the team and across departments.

• Exhibit strong guest engagement and problem-solving skills.

• Champion company values and foster a collaborative and service-driven culture.

QUALIFICATIONS

• Degree or Diploma in Hospitality Management or a related field.

• Minimum 4–6 years of experience in Front Office operations, with at least 1–2 years in a supervisory role.

• Strong knowledge of Front Office procedures and guest service standards.

• Experience in hotel property management systems (PMS).

• Strong leadership, communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Strong problem-solving and decision-making capabilities.

• Passion for hospitality and guest experience.

Copthorne King's Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Benefits:

• Flexible Benefit

• Birthday Leave

• Special staff rates for F&B and Accommodation under MHR portfolio

• Staff meals provided
  

Roles & Responsibilities

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Review work processes for possible improvements and efficiency

• Handles all guest complaints/feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Train new and existing staff to ensure consistency in service delivery

• To coordinate guests and staff during an emergency evacuation

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

• Performs any other job tasks assigned by the Front Office Manager
  

Requirements

• At least 3-5 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager (Lounge / Front Office)

Summary of Responsibilities:

• Assign sufficient manning to cater for daily operational needs

• Planning of VIP arrivals and departures and ensuring operational efficiency

• Develop and maintain strong guest relationships to ensure guest loyalty

• Handle guest issues when needed

• Meet, greet, rooming and service of all VIP guests

• Plan and review rosters to ensure productivity goals are met

• Ensure LQA service standards are in practice as set by the hotel at all times

• Conduct audit checks on colleague’s service standards and ensure compliance with hotel standards

Qualifications:

• Minimum GCE “A” Level, University Degree Preferred

• Minimum 4 years of luxury hotel experience, preferably in Front Office

• Good decision making skills

• Knowledge of Opera System and other related sub-systesm interfaceed to the PABX and/or the hotel’s computer system

• Proven ability to guide and coach team members

• Responsive to continuous challenges and open to making changes to achieve targeted results

• Posses drive, initiative and must be able to work independently

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Courtyard by Marriott Singapore Novena

The Courtyard by Marriott, opening third quarter 2017 will be the first Courtyard-branded property by Marriott International in Singapore.

Job Description

JOB SUMMARY

Duties and Responsibilities

• The Duty Manager is the representative of Senior Management. 

• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott. 

• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions. 

• Recognising department’s top performers

• Establishing guest satisfaction and to be able to strengthen business relationships with guests

• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions                                                                                                                       

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format. 

• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.

• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook. 

• Effectively use the results of Duty Manager’s Logbook and all other guest feedback mediums to improve product and service delivery.

• Develop and implement action plans based on results from the feedbacks given by associates 

• To champion upsell and Marriott Rewards campaign

• To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

JOB SPECIFICATION 

Educational /Academic Requirements: High School, Diploma or Equivalent College/University degree 

Experience field: Preferably 2-3 years experience in similar

Specific Knowledge & Skills Required: Opera

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.                                

UOL Claymore Investment Pte Ltd

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations:

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.

• Attend to guests' request and queries promptly and professionally.  Handle all guests’ feedback with tact and diplomacy.

• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service. 

• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.

• Conduct audit on core functions and practices to ensure that all quality standards are compile.

• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.

• Prepare reports and daily logs, highlighting key operational issues to Management.

• Induct and train all new Associates in their respective areas of work

• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. Candidates who possess more experience may be considered for the Senior Duty Manager position.  You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests.  If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

SATS Ltd.

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

Job Description

• Sign-on bonus of $5,000  

• Shift work is required for this position

Oversee day-to-day lounge operations during assigned shifts, ensuring close liaison with Management on all matters pertaining to smooth operations.

Liaise with airport authorities and Ground Handling Authorities (GHA)s. 

Attend to investigations and complaints raised by Ground Handler and/or customers.

Ensure the team offer stellar customer service and provide a memorable hospitality for guests.

Ensure compliance with airport regulations and safety protocols.

Ensure cleanliness and hygiene standards.

Handle enquiries and complaints promptly, efficiently and professionally. 

Administrative duties, including rostering and duty assignments.  

Any other duties as assigned in the course of work.

Phatara 8 Co., Ltd.

Job Description

What You’ll Do
• Oversee daily restaurant operations to ensure smooth and efficient service
• Lead and inspire the front-of-house team to deliver exceptional guest experiences
• Maintain high standards of service, atmosphere, and presentation
• Manage staff scheduling, inventory, and operational planning
• Work closely with the kitchen and tea team to create a seamless dining experience
• Handle guest feedback and ensure customer satisfaction

What We’re Looking For
• Experience as a Restaurant Manager / Assistant Manager / Supervisor in hospitality or premium dining
• Strong leadership and team management skills
• Excellent communication and a strong service mind
• Good command of English
• Professional appearance with attention to detail
• Passion for hospitality, tea culture, or premium dining is a plus

Working Schedule
6 days/week (Tuesday – Sunday)
Day off: Monday (restaurant closed)

Compensation & Benefits
• Salary based on experience
• Monthly service charge
• Staff meals
• Uniform provided
• Social Security
• Tea training and professional development

Apply Now
Send your Resume to: hrmanager@phatara8.com

For more information:
02-252-1353 ext. 5012, 5026, 3002

Come join a team that values the art of tea and heartfelt hospitality.

ASIAN TECHNOLOGY SOLUTIONS COMPANY LIMITED

Job Description

Responsible for Three Buildings (Almost 1,000 Rooms)

Responsibilities:

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

• Actively seek verbal feedback from customers and team members at every opportunity.

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Maintain a presence in the lobby setting the example for team members for guest service.

• Have detailed knowledge of hotel departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.

• Monitor standards through regular standards review checks.

• Implement and follow through with improvements identified.

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

Qualifications:

• Have direct experience working in 4 – 5 stars hotel

• Immediately onboard is preferred

• Able to work 6 days per week

• Proactive and mature

• Be able to manage team

Benefits:

• 15 traditional holidays or public holidays (the hotel takes other days to replace public holidays later)

• Social security

• Group insurance

• Vacation leaves 6 days a year

Regal Hongkong Hotel

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages nineteen hotels. Committed to exceeding

Job Description

• Diploma or above in Hospitality Management or related disciplines

• Minimum 7 years’ experience in Hotel front office operation with at least 3 years in Assistant Manager level of similar capacity

• With strong reception operations, customer service sense, complaint handling skills and able to handle emergency

• Good planning and organizational skills, work under pressure

• Well-versed in spoken and written English and Putonghua

• Less experience will be considered to Senior Guest Experience Manager

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Duty Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities. This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values.

Key Responsibilities:

• Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead, motivate, and support the Front Office team to deliver high-quality guest service.
• Champion and implement all Guest Experience initiatives within the property.
• Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
• Maintain close relationships with guests throughout their stay to foster loyalty.
• Anticipate guests’ needs and take proactive measures to meet them.
• Handle and resolve guest complaints promptly when escalated beyond team members.
• Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program, online reviews, surveys, and in-house feedback.
• Uphold and actively demonstrate the Accor Vision and Values in daily operations.

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous leadership experience is an advantage
• Service-oriented personality with a passion for hospitality
• Experience with Opera PMS or similar property management systems
• Strong interpersonal and problem-solving skills, with the ability to lead by example

The Talent People Pte. Ltd.

Job Description

Key Responsibilities

• Manage daily manpower planning to support operational needs

• Oversee group arrivals/departures and ensure smooth traffic flow

• Coordinate with event/convention teams on logistics and guest movement

• Supervise Bell, Concierge, and Valet operations

• Lead and coach Guest Services team to deliver personalised guest experience

• Conduct service audits and ensure compliance with hotel standards

• Handle VIP guest arrivals, rooming, and departures

• Plan and review staff rosters for productivity optimisation

Requirements

• Singaporeans/PRs only due to limited work pass quota

• Minimum 2 years in a supervisory role (service/hospitality)

• Diploma/Degree preferred

• Strong knowledge of Opera system and hotel operations

• Experience in Bell, Concierge, Valet functions

• Strong communication and interpersonal skills

• Leadership capability with service-oriented mindset

The Talent People 24C2589 

The Talent People Pte. Ltd.

Job Description

Key Responsibilities

• Manage Executive Lounge operations and VIP guest experience

• Oversee daily manpower planning and roster management

• Handle VIP arrivals, check-ins, and guest engagement

• Maintain strong guest relationships to drive loyalty

• Manage guest feedback and service recovery

• Support revenue optimisation through upselling

• Ensure compliance with service standards and SOPs

• Maintain management presence and coach team members

Requirements

• Singaporeans/PRs only due to limited work pass quota

• Minimum 2 years supervisory experience in hospitality

• Diploma/Degree preferred

• Strong knowledge of Opera system

• Strong communication and interpersonal skills

• Guest-focused with leadership capability

The Talent People 24C2589 

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with diverse dining, recreational facilities, and meeting spaces. They are committed to diversity, inclusion, pay equity, and career development in a dynamic hospitality environment.

Job Summary

You will lead guest experience initiatives by engaging guests, managing feedback, coordinating VIP services, and collaborating with departments to deliver exceptional, personalized hospitality that drives guest satisfaction and loyalty.

Responsibilities

• Engage with guests at all touchpoints to ensure satisfaction and proactively identify opportunities for service recovery and improvement.
• Delegate guest requests efficiently to Housekeeping, Front Office, Concierge, Food & Beverage, and other departments, ensuring timely follow-up to exceed guest expectations.
• Facilitate continuous excellence by reviewing key goals, strategies, and departmental functions regularly with management.
• Plan and implement corrective actions promptly to enhance guest experience and service quality.
• Conduct Guest Experience Management inductions for new department heads and supervisors to align teams on service standards.
• Provide weekly and monthly reports on guest experience metrics and satisfaction scores, identifying improvement areas.
• Serve as an expert on product and service standards, communicating audit processes and reporting tools to operational teams.
• Monitor and analyze guest feedback from Social Media, Emails, Call Centre, and other channels, coordinating action plans for service enhancements.
• Manage the hotel’s online reputation by responding to and following up on guest feedback effectively.
• Review hotel operations and guest touchpoints regularly to ensure guest experience remains central to all services and procedures.
• Develop and assist in training programs focused on improving guest satisfaction and experience.
• Coordinate with Key Department Heads to manage guest arrivals and departures, including VIP, return, and long-stay guests.
• Manage VIP amenities coordination according to VIP type to enhance personalized guest service.
• Liaise with Engineering, Front Office, and Housekeeping to ensure engineering requests are logged, tracked, and resolved promptly prioritizing guest needs.
• Meet VIP guests upon arrival and escort them to reception as required to provide personalized attention.
• Conduct pre-arrival and courtesy calls to VIP guests to gather information and ensure satisfaction throughout their stay.
• Coordinate guest history updates across departments to document successful experiences and recommendations.
• Collaborate with all departments to establish the hotel as a market leader in individualized, customer-focused service.
• Build and maintain strong, productive relationships with local tour operators, restaurants, and service providers to ensure high-quality guest offerings.
• Maintain control of Club guest and hotel accounts by ensuring accurate and timely posting of charges.
• Enforce strict security procedures for credit and cash transactions, accounting, room key issuance, and guest confidentiality.
• Oversee smooth and efficient operations of Club Millesime, pool, and gym, including cost and stock management, staffing, and service standards in coordination with F&B Manager and Executive Chef.
• Adhere to Emergency Communication procedures, ensuring media inquiries are handled only by the designated spokesperson.
• Perform additional duties as assigned by management.

Only short-listed candidates will be contacted.

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

21 HOSPITALITY AND CONSULTANCY PTE. LTD.

Job Description

As the Guest Relations Manager of the Company, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:

1. Provide upscale guest service experiences for all guests throughout their stay.

2. Ensure guests are properly greeted upon their arrival.

3. Actively listen to and resolve guest complaints.

4. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.

5. Be familiar with menu items, promotions, and service procedures.

6. Respond to guest inquiries and requests in a timely, friendly, and efficient manner.

7. Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.

8. Ensure the best level of service and attentiveness is consistently given to every guest.

9. Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.

10. Monitor restaurant activity to determine seating and dining flow.

11. Develop and implement service-related training programs.

12. Perform miscellaneous job-related duties as assigned.

Work Location: 83 Neil Road, Singapore

KILLINEY 88 PTE. LTD.

Job Description

Mama Shelter is more than a hotel — it’s a vibrant place to live, eat, work, and play. We are looking for an energetic and people‑focused Guest Service Manager (Duty Manager) to lead hotel operations during assigned shifts, ensuring exceptional guest experiences, smooth daily operations, and strong team coordination while embodying Mama’s playful and caring personality.

• Act as the main guest contact during the shift, ensuring warm, personalised, and engaging service.
• Handle guest feedback, requests, and complaints with professionalism and empathy.
• Oversee VIP arrivals, special occasions, and guest recovery situations.
• Ensure service standards are consistently met across all guest touchpoints.

• Oversee daily hotel operations including Front Office, Housekeeping, Security, and coordination with F&B.
• Monitor arrivals, departures, room status, and occupancy flow.
• Support restaurant operations and table management during peak periods in collaboration with F&B teams.
• Take charge during operational challenges, disruptions, or emergencies.

• Lead and support operational teams on duty.
• Ensure proper shift handovers, staffing coverage, and compliance with SOPs.
• Coach team members to maintain high standards of service and professionalism.
• Act as Manager On Duty in the absence of senior management.

• Use hotel operational systems to manage daily operations effectively.
• Authorise room moves, billing adjustments, paid‑outs, and rate changes within guidelines.
• Ensure accurate shift reports, logbooks, and incident documentation.

• Ensure adherence to hotel safety, security, and emergency procedures.
• Coordinate emergency responses when required.
• Maintain compliance with brand standards and local regulations.

• Simphony (POS) – restaurant and bar transactions, guest billing, voids, and checks
• SABA (Table Management System) – restaurant reservations, guest flow, and seating optimisation
• Opera Cloud (PMS) – check-in/check-out, reservations, room allocation, guest profiles
• Housekeeping & maintenance coordination systems (e.g. task or room-status platforms)
• Basic proficiency in Microsoft Office and reporting tools

• Minimum 3 years’ experience in hotel operations or front office supervisory roles.
• Diploma or Degree in Hospitality, Tourism, or related field preferred.
• Strong leadership, decision‑making, and problem‑solving skills.
• Guest‑focused mindset with excellent communication skills.
• Comfortable working rotating shifts, including weekends and public holidays.
• Confident using hospitality systems and handling multiple priorities simultaneously.

OLIVIA RESTAURANT PTE. LTD.

Job Description

Spanish restaurtant Olivia is looking for Guest Relations Manager to join our team.

As the Guest Relations Manager of the Company, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:

1. Provide upscale guest service experiences for all guests throughout their stay.

2. Ensure guests are properly greeted upon their arrival.

3. Actively listen to and resolve guest complaints.

4. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.

5. Be familiar with menu items, promotions, and service procedures.

6. Respond to guest inquiries and requests in a timely, friendly, and efficient manner.

7. Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.

8. Ensure the best level of service and attentiveness is consistently given to every guest.

9. Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.

10. Monitor restaurant activity to determine seating and dining flow.

11. Develop and implement service-related training programs.

12. Perform miscellaneous job-related duties as assigned.

Work Location: 55 Keong Saik Road, #01-03, Singapore 089158

Minor International PCL.

Job Description

Minor International PCL.

Job Description

Craig Road Property Holdings Pte. Ltd.

Mondrian is a way of travel. A luxury lifestyle hotel, a global destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world. Mondrian Singapore Duxton is a luxury lifestyle hotel built in the heart of the city’s prominent Duxton Hill neighborhood featuring 300 guestrooms, a lower three-story building in a contemporary and luxury loft suite. Historic architecture takes on the famous Singapore 'shophouse' building typology on a modern spin, with a terracotta roof, and colonial-style window shutters, at the rear, connected by a garden, will be the main tower containing a mix of guest rooms, a speakeasy bar, and rooftop pool. The location is flawless with a bevy of signature restaurants, stylish bars, and local street food vendors all within walking distance. Ennismore and Accor’s joint venture to create the world’s fastest-growing lifestyle and entertainment hospitality company, with a global collective of entrepreneurial and founder-built brands with creativity & purpose at their heart. For more information visit www.mondrianhotels.com

Job Description

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring exceptional guest experiences aligned with the brand’s service culture. This role plays a key part in leading the team, driving service excellence, and ensuring smooth and efficient operations across all front-facing touchpoints.

Key Responsibilities

Operations Management

• Support the day-to-day operations of the Front Office including Reception, Concierge, Guest Relations, and Telephone Services

• Ensure seamless guest check-in and check-out experiences with high service standards

• Monitor room inventory, availability, and coordinate closely with Housekeeping and Reservations

• Handle guest feedback, complaints, and service recovery promptly and professionally

• Ensure adherence to SOPs, brand standards, and compliance requirements

Guest Experience & Service Excellence

• Champion a guest-centric culture, ensuring memorable and personalized experiences

• Anticipate guest needs and proactively resolve service issues

• Maintain strong lobby presence during peak periods

• Drive guest satisfaction scores and online reputation

Team Leadership & Development

• Supervise, coach, and motivate Front Office team members

• Conduct daily briefings and ensure effective shift handovers

• Support recruitment, onboarding, and training of new team members

• Foster a positive, collaborative, and high-performance team environment

Administrative & Financial Oversight

• Assist in managing departmental budgets, cost control, and revenue optimisation

• Monitor cash handling, billing accuracy, and audit compliance

• Prepare reports on occupancy, guest feedback, and operational performance

• Ensure accurate scheduling and manpower planning in line with business needs

Health, Safety & Compliance

• Ensure compliance with safety, security, and emergency procedures

• Work closely with Security on incident management and guest safety

• Maintain confidentiality of guest and company information

Preferred Attributes (Lifestyle Brand Fit)

• Energetic, charismatic, and service-driven personality

• Strong understanding of lifestyle hospitality and guest engagement

• Ability to create vibrant, memorable guest experiences

How do I deliver this? 

• Tell it like itis- Authentic, honest, you mean it, sincere, true. 

• Have fun and make friends - fun, energetic, whimsical, upbeat,“ wink", casual. 

• I've got your back- Accountable, responsible, makes up forown promises, knows how to take ownership, follows - thru, dependable. 

• Play to win - Original, cutting edge, new," outside the box”; open to new possibilities, different. 

• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest. 

STAFFKING PTE LTD

Company Overview In StaffKing, we believe that people are the key to a successful business. Our mission is to provide employment services of the highest quality to our valued clients and we strive to conduct our business to help our clients achieve maximum productivity with the right talents. StaffKing focuses on providing excellent employment services to both large and small businesses across various industries. Our services include：* Recruitment Consultancy* Permanent Placement* Contract & Part Time Placement* Manpower Outsourcing* Payroll Services We Specialize in these areas:*Engineering*Accounting & Finance*Sales & Marketing*Logistics & Supply Chain*Administration & Human Resources*Computer & Information Technology*Manufacturing & Production*Hotel & Restaurant & Retail*Education & Training*Media & Creative Design Our core management team and senior consultants are veterans in the human capital industry. With this team of skilled and experienced professionals, StaffKing has every confidence in our ability to fulfil our clients' recruitment needs. Reach out to us today, let us help you achieve your career goals!Email: info@staffking.com.sg Check Out Our Socials!Website : www.staffking.com.sgInstagram : https://www.instagram.com/staffkingpteltd/Facebook : https://www.facebook.com/staffkingpteltd/

Job Description

Benefits:

• Basic salary from $3200 to $4000

• Working Hours: 6 Days, 8 hours/day

• Medical benefits + Flexi benefits

• AWS + Variable Bonus + meal allowance

Job Scope:

• Assist in managing and supervising daily front office operations

• Handle escalated guest feedback and perform effective service recovery

• Ensure prompt and professional response to guest requests and needs

• Coordinate with internal departments to fulfill guest requirements

• Oversee room inventory and resolve any discrepancies

• Lead, coach, and develop team members to achieve service excellence

• Manage emergency situations calmly and efficiently

• Document and report any unusual incidents to management
  

Job Requirement:

• Able to commit to rotating shifts, including weekends and public holidays

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Teo Yong Han (R22110013)

Minor International PCL.

Job Description

BIDEFORD HOUSE PTE. LTD.

Job Description

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road.  It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with a rooftop pool bar that is exclusively for hotel guests. COMO guests also enjoy preferred access to some of the hottest tables in town including the first patisserie in Asia from renowned pastry chef Cedric Grolet, the Michelin-starred Korean steakhouse COTE and COMO Cuisine.  The building also features a multi-label fashion retail space curated by Club 21 and a new flagship urban wellness space by COMO Shambhala. The result is an inspiring gathering place for innovators and creatives with a passion for the COMO-curated life.

Job Summary

Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day front desk operations.

Tasks/Responsibilities:

Representative of the Senior Management:

The Duty Manager is the only representative of the Senior Management 24 hours a day. They must be for this reason very versatile and to be ready to handle some very different situations. Communicate with guest as per hotel policies and procedures to know their needs and concern daily. Create a preference log for most repeated guests.

The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of the duties.

The Duty Manager will be in permanent contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co-ordination and quick communication on both sides.

Lobby Co-ordination:

The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific mission, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships. 

Leader of the Communication: The Duty Manager is a leader in the Front Office communication and will be active in the following tasks:

• The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed. 
• The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of Assistant Front Office Manager, the Assistant Manager will conduct by his/her own this briefing. They will encourage a good interactivity with all the Front Office staff, to listen and understand their questions and problems and to give appropriate answers and solutions in line with the COMO Metropolitan Singapore procedures and organization.
• To ensure that a pertinent/relevant Duty Manager logbook is maintained updated and to check the logbook from the different sections of the Front Office to ensure that clear, constant and updated communication lines are kept with all Front Office staff.
• Responsible for a detailed Duty Manager Handover by going through the activity of the day, the problems found, the follow up to do, the tasks not completed yet.

Supervision & Controls: The supervision of the Duty Manager covers a very large area and must be oriented on the following topics:

• To ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department. 
• Responsible to keep all Front Office Standards and Procedures on line with the COMO Hotels and Resorts Policies.
• To ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning. 
• Responsible to ensure that all Financial and Audit Procedures are respected. The Duty Manager will then realize daily the appropriate controls: Bucket Checks, Cashier Closures, Registration cards and correspondence, Rebates, Paid Out. Each control will be signed. The Duty Manager will sign the official documents in the field "Duty Manager". The Duty Manager will do personally at night time all the controls established in the audit procedures, and report any irregularity to Front Office Manager on the following day.
• To ensure that the close day is done correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager will as well supervise the accuracy of the daily financial reports issued by Front Office.
• The Duty Manager will go through the correspondence of all the arrivals every night to ensure that the conditions and rates confirmed upon reservations are clearly updated and followed up on the Front Office side. To report to Front Office Manager any irregularity the day after.
• The Duty Manager will ensure that the immigration registration is done fully as per procedures established.
• To keep full records of incoming and outgoing items in the Duty Manager Safe & to ensure proper follow up. 
• To motivate all the staff regarding the selling and up selling program, and to make sure that the rates given are matching with the instructions received. To do the proper controls as per procedures established

Privacy: The Duty Manager will be attentive to respect the privacy/confidentiality of the information, or guest names available. He/she will ensure not to transmit any guest name, or guest history information.

• To ensure that all Front Office areas are clear, clean & tidy at any time.

Responsibility in terms of security: 

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.
• In the event of fire, the Duty Manager has to ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager and Assistant Front Office Manager, the Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his duties during Fire and that the guests are well informed of the security measures to be taken.
• To be in alert and to call Security right away when a guest has a suspect attitude or luggage, when there is a serious conflict or beginning of fight in the premises of the hotel. Any of these cases has to be reported in the Duty Manager's logbook. 

Extra Duties

Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Business Edge Personnel Services Pte Ltd

Business Edge was established since 1991 and we are now one of the leading HR & Recruitment Companies in Singapore providing a full spectrum of staffing services and job opportunities to our clients and candidates respectively. We do not charge our candidates any fees when we place them on the jobs and we maintain full confidentiality of all resumes received.

Job Description

• Salary: $3500 - $4500 per month (Basic)

• Working hours: 5 days work week, including weekends and public holidays

• 3 Rotating Shifts - Shift A: 7am to 430pm, Shift B: 1pm to 1030pm, Shift C: 10pm to 730am

Job Responsibilities:

• Responsible for the smooth, efficient, and profitable running of the hotel.

• Supervise Front Office areas including reception, cashiering, telephone, reservations, and baggage. Ensure staff follow service standards and always present a positive image to guests.

• Provide quick, polite, and helpful service to guests, and handle complaints with care and professionalism.

• Assist with guest check-ins and check-outs.

• Check VIP rooms before arrival, bring VIP to their rooms and make sure all amenities are ready. Inform other departments about VIP arrivals and special needs.

• Check the Logbook for messages and follow up actions at the beginning of each shift.  Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.

• Manage security issues, help guests reporting theft or incidents, and work with Security on guest behavior problems.

• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.

• In-charge of training all reception staff members, include planning, organizing and conducting on-the-job training.

• Conduct spot checks on outlets in the absence of the Outlet Manager.

• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.

• Take charge of evacuation during fires if the Safety & Fire Manager is not present, and attend CERT training as required.

• Carry out other tasks given by supervisors professionally.
  
  

EA License No.: 96C4864

Reg.No.: R21101563 (HANNY NURDJAJA)

Orchid Hotel Pte Ltd

Orchid Hotel is located strategically within the vicinity of historic Tanjong Pagar and is just a stone's throw away from Singapore's commercial district. The Hotel's 272 well-designed rooms will put you at ease with earthy-tone coloured rooms that smoothly blends with the eye-catchy floor tiles, which are well laid to welcome you to your room. Keeping you in mind, all our guest rooms are equipped with the convenience of broadband internet access, comfortable work desk and coffee & tea making facility. Our spacious 254 Deluxe room size of 32 sq m. provides the comfortable feel of your own room at home. Our 18 Exquisite Suites of 40 sq m. are available if you need more living space during your stay.

Job Description

Key Responsibilities

• Assist the Front Office Manager in overseeing the daily operations of the Front Office department.

• Supervise front office staff including reception, concierge and guest services to ensure efficient operations.

• Ensure all guest arrivals and departures are handled efficiently and professionally.

• Address guest enquiries, requests and feedback promptly to ensure guest satisfaction.

• Assist in handling guest complaints and resolving issues in a timely manner.

• Ensure compliance with hotel policies, procedures and service standards.

• Coordinate closely with Housekeeping, Reservations and other departments to ensure smooth room operations.

• Assist in staff training, scheduling and performance supervision.

• Prepare reports and monitor operational performance when required.

Requirements

• Diploma or Degree in Hospitality Management or related field preferred.

• Minimum 3–5 years of experience in Front Office operations, preferably in a supervisory role.

• Good leadership and team management skills.

• Strong communication and interpersonal skills.

• Customer service oriented with good problem-solving abilities.
  

We regret that only shortlisted candidates will be notified.

Marriott International

Job Description

Marriott International

Job Description

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

YOTEL SINGAPORE ORCHARD ROAD

Inspired by first class travel, YOTEL translates the language of luxury airline travel into compact but luxurious spaces without the hefty price tag. Uncompromisingly designed around the needs of guests,

Job Description

YOTEL will never ask you to transfer money or disclose bank log-in details over a phone call or email. Call the 24/7 ScamShield Helpline on 1799 if you are unsure.

Only Singaporean may apply

Main Responsibilities:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction

• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments

• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests

• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.

• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations

• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures

• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel

• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

What is this person like?

• Minimum of four years of Front Office experience with at least two years as a Guest Services Executive role in a high-volume hotel environment preferred.

• Pro-active with a ‘can do’ positive attitude.

• Great attention to detail in everything that they do.

• Sociable and confident with each other and our guests.

• Able to do shift work, 5 days work week

New Park Property

Job Description

The Guest Services Manager oversees the daily Front Office operations, ensuring that the highest levels of hospitality and services are provided. He/she attends to guest incidents and handles all any guest related matters.

Primary Responsibilities

· Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service

· Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

· Assists with the daily operations of Front Office

· Supervises daily duties, assign tasks, and check on progress

· Handles guests’ enquiries and incidents

· Has regular and close contact with guests to ensure in-depth understanding of feedback and trends

· Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

· Strives to improve service performance and provides services that are above and beyond for complete guest satisfaction

· Cooperates with the Finance team and leads the Front Office team on credit policies and procedures.

· Understands the impact of Front Office operations on the overall property financial goals and objectives.

· Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas.

· Carries out any other duties as and when assigned by the management and department.

The Fullerton Hotels and Resorts

Transformed from a magnificent 1928 neo-classical landmark that was once home to the General Post Office, The Fullerton Hotel Singapore with its inspiring legacy and monumental Palladian architecture emanates a timeless grandeur while offering contemporary luxury and Asian hospitality to business and leisure travellers. Each of the 400 rooms and suites has been exquisitely designed by world-renowned architects Hirsch Bedner & Associates and furnished to provide guests the ultimate in opulence.

Job Description

• Supervise, coach and ensure smooth daily operation of the Front Office operation

• Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions

• Ensure that all VIP arrival rooms are checked and the amenities in the room prior the guest’s arrival

• Welcome and bid farewell to all VIP guest

• Well informed of hotel facilities and activities and be able to answer all inquiries

• Develop and maintain close business contact with house guests and to provide personalised service whenever possible

• Ensure that the lobby and the public areas are kept clean and maintained at all times

• Develop and maintain close liaison with all supporting departments and personnel through good inter- departmental/inter-personal relationship

• Compose incident reports relating to guest feedback and forward copies to various executive/department heads concerned

• Respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts

• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds base on the established procedures, in the absence of the Director of Front Office/Assistant Front Office Manager

• Ensure that manual key, guest card key, and guest room security procedures are followed

The Fullerton Hotels and Resorts

Transformed from a magnificent 1928 neo-classical landmark that was once home to the General Post Office, The Fullerton Hotel Singapore with its inspiring legacy and monumental Palladian architecture emanates a timeless grandeur while offering contemporary luxury and Asian hospitality to business and leisure travellers. Each of the 400 rooms and suites has been exquisitely designed by world-renowned architects Hirsch Bedner & Associates and furnished to provide guests the ultimate in opulence.

Job Description

• To assist the Guest Relations Manager, oversee the duties of thefront staff by monitoring the expected bookings, to make sure that the guests are being welcomed and greeted in an appropriate manner and that their registration and check in procedures have been carried out in a warm and friendly manner.

• Ensuring and providing flawless, upscale, professional and high class guest service experiences.

• To see that the staff members are handling the special needs of the guests like providing vehicle valet service, causing minimum disturbance, making arrangements for luggage collection as well as storage, ensuring that messages for guests have been promptly conveyed, to note down the complaints of the guests, etc.

• Analysing customer feedback and providing strategic direction to continuously improve overall rating.

• To perform check-in and check-out and assisting reception desk whenever required.

• Checking of VIP rooms, special attention guest and decorating special occasion guest’s room.

• Responding to guests needs and anticipating their unstated ones.

• Establish a rapport with guests, maintaining good relationship and handle all guest feedback, requests and enquiries.

• To assist Guest Relations Manager to manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.

• To assist Guest Relations Manager with send pre-arrival emails and to ensure that their preferences/request are met.

• Maintain a high standard of personal appearance and grooming at all times in line with the hotel’s grooming standards/guidelines.

• Lobby presence will be a key task. Main duties include the greeting and escorting of all guests patronizing our hotels, especially Japanese guests.

• Assist in conducting site inspections especially to all VIP guests/clients.

• Ensure that all individual guests, tours and groups are efficiently and expediently checked-in and checked out in accordance with established standards and procedures.

• To be well informed of hotel facilities and be able to answer all guest inquiries.

• To develop and maintain close business contact with in-house guests and to provide personalised service whenever possible.

• Be familiar with and ensure that all preparations for group arrivals and departures are well organized.

• Resolve all guest complaints and ensure guest satisfaction prior to departure.

• Undertake any other duties as dictated by the Hotel’s Management from time to time.

Courtyard by Marriott Singapore Novena

The Courtyard by Marriott, opening third quarter 2017 will be the first Courtyard-branded property by Marriott International in Singapore.

Job Description

JOB SUMMARY

Duties and Responsibilities

· The Duty Manager is the representative of Senior Management

· The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott

· Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions

· Recognising department’s top performers

· Establishing guest satisfaction and to be able to strengthen business relationships with guests

· Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Educational / Academic Requirements: High School, Diploma or Equivalent College / University degree

Experience : Preferably 2-3 years experience in similar field

Specific Knowledge & Skills Required : Opera

Ascott International Management (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

Requirements (Summary)

• Bachelor’s degree in Hospitality or related field

• Minimum 8 years of Front Office experience in supervisory role

• Strong leadership, problem-solving, and communication skills

• Good command of English and proficiency in MS Office

• Detail-oriented, service-minded, and able to work under pressure

Key Responsibilities (Summary)

• Oversee Front Office and Fitness operations to ensure smooth and efficient service

• Manage guest relations, handle feedback, and resolve complaints professionally

• Lead, train, and supervise team members to maintain service standards

• Monitor departmental budget, reports, and guest credit controls

• Organize guest activities and engagement initiatives

• Perform administrative duties and act as Manager on Duty (MOD) when required

VISIT NATURAL DETOX RESORT

Job Description

🏝️Thinking of living your dream on a tropical island? JOIN US! #KohSamui #JobKohSamui 

Be the change you want to see in the world!

Do you want to make a positive change in people's lives, while living on a tropical island and getting paid for it?

Then look no further, we are looking for staff

of the Visit Natural Detox Resort and the Wild Tribe Superfood Cafe.

The perfect candidate (M/V) has :

• Interest in health & fitness

• Experience in front office management and restaurant service

• Interest in vegan / vegetarian lifestyle

• Team leader and great attitude

• Always positive, smiling and welcoming - even when you didn't sleep properly

• Good command of English

• Able to work under pressure

• Leadership skills

• Able to build a good team

• Interested in Boutique products and sales

If you think you are the perfect candidate for us please send resume to Yasumin@visitnaturaldetoxresort.com

Benefits:

• Private staff accommodation including water and electricity bills

• Social Security

• Monthly tips between 1,000-4,000 THB

• Salary starting at 25,000 THB / month, depending on experience

• Daily meal allowance 50 thb per day

• Yearly bonus

• 4 working days and 3 days off per week and plus 16 days Public holidays 

•  Free Yoga, May Thai, Fitness and all activities on days off

• Transportation cost to Samui

• Uniforms

• 40% off for F&B in Wild Tribe Cafe

Responsible for managing the Employer’s leadership team, in order to deliver an excellent Guest experience. The Front Office Manager is required to successfully manage the balance between the team and guest satisfaction.

Front Office Manager roles and responsibilities:

• Oversee the operations functions of the Employer, as per the Organizational chart.

• Hold regular briefings and meetings with Front Office, Housekeeping and Food & Beverage departments.

• Ensure full compliance with operating controls and service standards.

• Lead key property issues including customer service, and excellent Guest experience.

• Handling complaints, and overseeing the service recovery procedures.

• Ensure all decisions are made in the best interest of the Employer and management.

• Developing improvement actions, carrying out cost savings.

• Closely monitor business reports on a daily basis and take decisions accordingly.

• Prepare monthly financial documents for the accounting department.

• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.

• Overseeing and managing all departments and working closely with The Retreat Managers & Directors on a daily basis.

• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.

• Provide effective leadership to all team members.

• Reservation management. Record the reservation from OTAs to our booking system.

• Responsible for safeguarding the quality of operations both (internal & external audits).

• Responsible for Front Office & Restaurant daily revenue and expenses reports.

• Responsible for housekeeping room cleaning daily reports.

• Responsible for following up some maintenance work with the Engineering department.

• Responsible for following up housekeeping work.

• Responsible for training the trainees.

• Responsible for rechecking the booking system.

• Keep front desk clean, tidy and supplied with all the necessary supplies

• Great communication with and welcome guests

• Keep the office in order

• Answer all the customers' questions and address their complaints

• Answer all incoming calls and redirect them or keep messages

• Receive letters, packages and send them to appropriate destination

• Monitor office supplies 

• Place supply orders when necessary

• Monitor and update records and files

• Ensures that all team members are trained on technical and service aspects of their position.

• Ensure that all team members clearly understand their job roles, responsibilities, and performance expectations.

• Gives constructive feedback to team members to assist them in their overall job performance.

• Maintain working relationships and communicate with all departments.

• Maintain master keys control.

• Verifies that accurate room status information is maintained and properly communicated.

• Resolve guest problems quickly, efficiently, and courteously.

• Update group information. Maintains, monitors, and prepares group requirements.

• Relay information to appropriate personnel.

• Check-in and check-out the guests and collect the full payment.

• Take care of the money in the safety box to be correct before handing it to the accounting department daily.

• Always support the restaurant when busy without anyone asking for it.

• Enforce all cash-handling, check-cashing, and credit policies.

• Wear the proper uniform at all times.

• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.

• Monitor all V.I.P 's special guests and requests.

• Review Front office log books and Guest feedback forms on a daily basis.

• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, reports and tracking logs.

• Manage guest bookings and reservations.

• Manage Social Media accounts when available.

• Greet customers, presenting menus, take orders, suggest and recommend meal promotions appropriately

• Prepare drinks, serves food/beverages to customers

• Prepare the bill that itemizes total meal costs and sales taxes

• Perform cashiering duties when needed

• Attend and respond to the customers requests promptly and professionally

• Complete the routine of restaurant-opening and closing, duties during shift handover, and closing at night when needed

• May be required to prepare simple food/drinks when needed

• Support the RM and the owners as requested.

Park Hotel International Ltd

Job Description

Responsibilities:
• Assist to oversee the Front Office operation
• Lead and supervise FO team to perform and maintain good service to guests
• Handle guests’ enquiries or complaints 
• To be the duty in-charge and responsible for the smooth and efficient running of FO

Requirements:
• Form 5 or above, with Hospitality Management is preferred
• Minimum 2 years' Front Office operations experience
• Mature, independent and excellent problem solving skills
• Service-oriented and good in communications and interpersonal skills
• Knowledge of Opera is preferable
• Good command of spoken and written English & Chinese

Benefits:
• 8 Rest days per month
• Discretionary Bonus
• Free Duty meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested candidates, please send full resume with current & expected salary to Administration and Human Resources Manager via e-mail or by fax to 2721 8505 or contact Ms Ngai via Direct Line 2731 2180 

For more information, please visit our website: www.parkhotelgroup.com
Personal data collected will be treated in strictly confidential and only for recruitment purpose.

 

Crowne Plaza Hotel Changi Airport

What's your passion? Whether you're into snowboarding, shopping or salsa dancing, at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do.

Job Description

The moment a guest enters the hotel, they will be amazed by the exceptional service provided. As a Duty Manager (Night), you’ll deliver a memorable service to guests by assisting and answering their enquiries that exceeds their expectations. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You will be the person to manage the hotel's night operations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• React and respond to guests to resolve their problems and also provide them with personal recognition

• Ensure VIPs and priority club guests receive special attention

• Ensures front line team members comply with FIT Marketing techniques, maximize sales and upsell while promoting inter-hotel sales and in-house facilities

• Check billing instructions and monitor guest credit

• Analyzes and approves discounts and rebates

• Analyze the rate variance report to ensure rooms revenue control

• Support and assist Front Office team and all departments during peak hours (greeting, rooming and sending off VIP guests)

• Supervises and directs Reception and Reservations personnel in terms of standards of conduct, uniform, hygiene and appearance

• Assist superior in all team member related matters (staffing, recruiting, training, discipline, communication)

• Ensure your team are properly trained according to hotel’s guidelines and quality standards

• Ensure all procedures are conducted safely and according to policies, procedures and guidelines

• Be aware of duty of care, adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Log security incidents and accidents in accordance with hotel requirements

• Takes action with the Property Management Systems (PMS) in emergency situation

What we need from you:

• Minimum 2 years of related work experience as a Duty Manager in a hotel.

• Knowledge – Be knowledgeable about Singapore and places for business travellers/ tourists.

• Be able to work on permanent night shift

• Good knowledge of the Opera Property Management System

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing.

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

MCI Career Services Pte Ltd

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Job Summary:

• Performance Bonus, Meal Allowance, Yearly Increment, Health Screening & Medical Benefits

• Working Hours: 5 day work week, 44h per week

• Working Location: Central

Responsibilities:

• Overseeing and ensuring that hotel operations run smoothly.

• Providing guests with a comfortable stay.

• Nurture a high-performance culture within the Front Office department.

• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.

• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.

• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.

• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply.

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

 https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Juwita Binte Mohammad Razali (Juwita)

Registration Number: R21101920
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Katong Holdings Pte Ltd

Job Description

Join us as a Duty Manager (Guest Services Leader/Neighbourhood Host) in Hotel Indigo Singapore Katong/Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

People:

• Inspire New Stories - We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.

• Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay

• Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

• Reports directly to and communicates with the Assistant Front Office Manager or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Facilitate and provide inputs for Front Office/Operations meetings.

• Works with Front Office Manager , Assistant Front Office Manager and Human Resources on manpower planning and management needs.

• Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions. 

Financial returns:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Front Office Manager, Assistant Front Office Manager and Finance Manager in the preparation and management of the Department’s budget.

Guest experience:

• Ensure that the Hotel Indigo /Holiday Inn Express Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves problems in a timely manner.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and IHG One Rewards members receive loyalty recognition.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

Responsible business:

• Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times

• Takes appropriate action in times of emergency situations and ensure incidents are reported using the hotel's Property Management System (PMS).

• Fully conversant with all hotel emergency procedures.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Log security incidents and accidents in accordance with hotel requirements.

Accountability

Under the general direction of the Front Office Manager or Assistant Front Office Manager and within the limits of established IHG Hotels Group and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, and assisting them with inquiries.  You will also help to create a desired work culture around our Winning Ways of the IHG Hotels Group and embrace the IHG Commitment to IHG Journey to Tomorrow.

Qualifications and Requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in Front Office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office Systems (OPERA).

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. 

What will I be doing? 

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards: 

• Maintain high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 

• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Actively seek verbal feedback from customers and team members at every opportunity. 

• Agree and implement actions to make improvements to customer service. 

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations. 

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. 

• Be available to assist on duty in the hotels during any busy days or special events. 

• Maintain a presence in the lobby setting the example for team members for guest service. 

• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask. 

• Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities. 

• Assess team members’ performance against standards. 

• Monitor standards through regular standards review checks. 

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. 

• Implement and follow through with improvements identified. 

• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.  

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.). 

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. 

• Describe, assign and delegate duties and authority for the operation of the department at all times. 

• Understand the situation in other departments and their implications for your own department. 

• Plan ahead and ensure adequate resources are available. 

• Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained. 

• Ensure that the shift is reviewed, handovers and briefings are carried out. 

• Maintain in-depth technical knowledge and skills required for the job. 

• Maintain guest histories to assist with returning guests. 

• Establish good communication with the Housekeeping team. 

• Attend and participate in regular operational and hotel meetings. 

• Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. 

• Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department. 

• Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. 

• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team. 

• Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. 

• Sett and agree to departmental objectives for self and team. 

• Represent the needs of the team to others in the hotel. 

• Get members of the team to work co-operatively with others. 

• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars. 

• Be aware of potential highs and lows in the business. 

• Create and implement sales promotions and team members incentives as per discussion with the Director of Operations. 

• Assist the Marcom team with the preparation of event brochures. 

• Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team. 

• Identify, communicate and act on potential sales leads. 

• Participate in the development of the annual budget, developing short and long term financial operating plans.  

• Use key monitors and financial targets to evaluate the department’s performance and make future plans. 

• Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.  

• Complete regular financial and operating reports as required or requested by the Director of Operations. 

• Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures. 

• Communicate relevant financial information to the team. 

• Analyze and explain any financial variance against plans. 

• Set-up and maintain leave plans for the department. 

• Monitor, control and minimize overtime for the department. 

• Carry out seasonal inventory of operating equipment. 

• Understand the quantity and quality of people needed to operate the department. 

• Carry out selection interviews and make effective recruitment decisions based on skills and attitude. 

• Ensure that new recruits have all relevant information before commencing employment. 

• Plan and ensure that departmental orientation is carried out. 

• Ensure standards trainings and assessments are carried out. 

• Regularly review individual and team performance against objectives and provide feedback. 

• Develop and implement department training plans to meet business needs. 

• Carry out training programs for team members with the Training Manager and departmental trainers. 

• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.  

• Review and evaluate all training activities. 

• Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs. 

• Provide relevant training to new team members.  

• Introduce appropriate product knowledge courses for team members. 

• Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department. 

• Communicate to the team their responsibilities within H&S. 

• Ensure that safe and healthy working practices are implemented at all times. 

• Participate in community public relations for the hotel.  

What are we looking for? 

A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: 

• Good communication, organization and coordination skills. 

• Good team player. 

• Responsible and self-motivated. 

• Patient, responsible and proactive in dealing with problems. 

• Able to maintain excellent relations with team members.                                                                                

• Able to work under great physical and mental pressures. 

• Familiar with computer systems. 

• Fluent in spoken and written English to meet business needs.   

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Nivata Tapestry Collection By Hilton

Job Description

The Pan Pacific Hotel Singapore

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

We are looking for an Front Office Manager. You will play a pivotal role in leading our Front Office Operations and driving both service excellence and commercial performance. As a strategic, service‑focused leader, you will be responsible for maximizing room revenue, elevating the guest journey, and ensuring seamless execution of brand and LQA standards across all touchpoints.

Job Responsibilities:

• Lead and oversee all Front Office Operations to deliver a seamless, high‑quality guest experience aligned with brand and LQA standards.

• Drive room revenue, loyalty program performance and upselling initiatives, while partnering with Revenue Management on forecasting and inventory control.

• Ensure strict compliance with SOPs, credit policies, cash-handling procedures and PDPA requirements.

• Build and develop a high‑performing team through coaching, training, recruitment, performance management and succession planning.

• Foster strong collaboration and morale across Reception, Concierge, Bell Services, Guest Relations, ServiceOne and Pacific Club.

• Continuously evaluate and enhance operational processes, leveraging technology to improve efficiency and guest satisfaction.

• Lead departmental participation in Sustainability, Workplace Safety & Health and emergency response programs.

• Monitor departmental KPIs, analyse performance insights and support Senior Management in delivering both financial and non-financial goals.

Talent Profile:

• Minimum 8 years of progressive Front Office experience within a luxury or 5‑star hotel environment.

• Advanced proficiency in Opera PMS (or equivalent), with additional experience in Opera Cloud, StayPlease or TrustYou.

• Familiarity with Smart Hotel technologies and their role in enhancing the guest journey.

• Strong knowledge of LQA and Forbes Travel Guide service standards.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

Job Description