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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

VANA NAVA CO., LTD.

Vana Nava Hua Hin, Asia’s First Water Jungle is located in Thailand’s most beloved

Job Description

Job Description:

• Improve customer service experience, create engaged customers and facilitate organic growth

• Adhere to and manage the approved budget

• Analyze statistics and compile accurate reports

• Control resources and utilize assets to achieve qualitative and quantitative targets

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Maintain an orderly workflow according to priorities

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Set a clear mission and deploy strategies focused towards that mission

• Take ownership of customers issues and follow problems through to resolution

Qualifications:

Bachelor's degree in Business Administration or related fields

• Minimum 3 years of working experience in  an Operations role or Customer service**

• Good command in English (Speaking, Reading, and Writing skills)**

• Excellent team management and communication skills

• Able to work under pressure and handle many tasks at once 

• level of leadership skill and interpersonal skills to work effectively with others

• Strong analytical and problem-solving skills

• A native Russian speaker is required.

• Proven experience in guest services or hospitality management.

• Strong leadership and communication skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Proficiency in English and Russian (both written and spoken)

We offer attractive salary commensurate with experience and ability, career development opportunities and generous fringe benefits to the successful candidates.  Please submit your English resume identifying your qualifications, work experience, current salary and expected salary with a recent photograph and more importantly the reason why you wish to join our group to jobs@andamandaphuket.com

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

Reporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with other hotel departments as required.

• Monitors appropriate standards of conduct, hygiene, and grooming of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Log security incidents and accidents in accordance with hotel requirements

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.

• Minimum 1 year experience in a similar capacity in hotel environment.

• Good communication skills for effective interaction with guest and colleagues.

• Have good leadership skills

• Has good writing skills, problem solving and organizational abilities.

• Proficient in the use of Microsoft Office and Opera System.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

VAREL SINGAPORE PTE. LTD.

Job Description

POSITION OVERVIEW

As we prepare for our opening in Q1 2026, Varel Singapore is seeking a confident and service-driven Duty Manager / Night Manager to represent Hotel Management and ensure seamless hotel operations across all departments. This role requires a highly visible leader with strong operational knowledge, a hands-on approach, and a passion for delivering exceptional guest experiences in a dynamic hospitality environment.

Operational Oversight

• Acts as the on-site representative of Hotel Management, ensuring smooth daily operations in accordance with brand standards and operational guidelines.

• Maintains a strong working knowledge of all hotel departments to support cross-functional collaboration and effective problem-solving.

• Proactively identifies operational challenges and implements timely solutions to ensure service continuity and operational excellence.

Guest Experience & Service Recovery

• Serves as the “eyes and ears” of Management with a strong presence across all guest-facing areas.

• Personally welcomes VIPs and key guests, creating a warm, professional, and memorable arrival experience.

• Engages with guests to gather feedback, addresses concerns promptly, and ensures effective service recovery and follow-through.

• Promotes a culture of empathy, attentiveness, and proactive guest engagement among all associates.

Leadership During Overnight Operations

• Assumes full responsibility for hotel operations during the overnight shift.

• Ensures safety, security, and service standards are consistently upheld throughout the night.

• Supports overnight teams with decision-making, incident management, and guest service needs, ensuring calm and effective leadership at all times.

WORK SCHEDULE

The employee will be on a five (5) day work week and is entitled to two (2) days off weekly. Work schedules will be determined based on operational requirements and business needs as deemed essential by the Company.

At Varel Singapore, we don’t just provide accommodation—we curate meaningful hospitality experiences that leave a lasting impression. If you thrive in a fast-paced environment and excel at leading teams while delivering outstanding guest service, we invite you to be part of our pre-opening journey.

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Singapore

Pan Pacific Singapore

Rooms

Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.

The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.

Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.

The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.

Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore

The Role

• Lead and oversee all Front Office Operations to deliver a seamless, high‑quality guest experience aligned with brand and LQA standards.

• Drive room revenue, loyalty program performance and upselling initiatives, while partnering with Revenue Management on forecasting and inventory control.

• Ensure strict compliance with SOPs, credit policies, cash-handling procedures and PDPA requirements.

• Build and develop a high‑performing team through coaching, training, recruitment, performance management and succession planning.

• Foster strong collaboration and morale across Reception, Concierge, Bell Services, Guest Relations, ServiceOne and Pacific Club.

• Continuously evaluate and enhance operational processes, leveraging technology to improve efficiency and guest satisfaction.

• Lead departmental participation in Sustainability, Workplace Safety & Health and emergency response programs.

• Monitor departmental KPIs, analyse performance insights and support Senior Management in delivering both financial and non-financial goals.

Talent Profile

• Minimum 8 years of progressive Front Office experience within a luxury or 5‑star hotel environment.

• Advanced proficiency in Opera PMS (or equivalent), with additional experience in Opera Cloud, StayPlease or TrustYou.

• Familiarity with Smart Hotel technologies and their role in enhancing the guest journey.

• Strong knowledge of LQA and Forbes Travel Guide service standards.

How to Apply

Please write in with your detailed resume and email us at careers.ppsin@panpacific.com

• We regret to inform that only shortlisted candidates will be notified.

Park Hotel International Ltd

Job Description

Responsibilities:
• Assist to oversee the Front Office operation
• Lead and supervise FO team to perform and maintain good service to guests
• Handle guests’ enquiries or complaints 
• To be the duty in-charge and responsible for the smooth and efficient running of FO

Requirements:
• Form 5 or above, with Hospitality Management is preferred
• Minimum 2 years' Front Office operations experience
• Mature, independent and excellent problem solving skills
• Service-oriented and good in communications and interpersonal skills
• Knowledge of Opera is preferable
• Good command of spoken and written English & Chinese

Benefits:
• 8 Rest days per month
• Discretionary Bonus
• Free Duty meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested candidates, please send full resume with current & expected salary to Administration and Human Resources Manager via e-mail or by fax to 2721 8505 or contact Ms Ngai via Direct Line 2731 2180 

For more information, please visit our website: www.parkhotelgroup.com
Personal data collected will be treated in strictly confidential and only for recruitment purpose.

 

Hotel Grand Central Limited

Job Description

Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.

Job Descrptions

• To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
• Maintain the department costs within budgeted parameters.
• Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
• Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
• Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
• Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
• Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
• Ensure credit limits are maintained and that all credit cards are authorised.
• Ensure staff briefing in the Department are conducted before and after every shift.
• Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
• Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
• Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
• Handling guest queries and feedback.

Job Requirements

• Hava good leadership skills
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• At least 3 years in similar position or equivalent capacity in Hotel Industry

The Pan Pacific Hotel Singapore

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

We are looking for an Front Office Manager. You will play a pivotal role in leading our Front Office Operations and driving both service excellence and commercial performance. As a strategic, service‑focused leader, you will be responsible for maximizing room revenue, elevating the guest journey, and ensuring seamless execution of brand and LQA standards across all touchpoints.

Job Responsibilities:

• Lead and oversee all Front Office Operations to deliver a seamless, high‑quality guest experience aligned with brand and LQA standards.

• Drive room revenue, loyalty program performance and upselling initiatives, while partnering with Revenue Management on forecasting and inventory control.

• Ensure strict compliance with SOPs, credit policies, cash-handling procedures and PDPA requirements.

• Build and develop a high‑performing team through coaching, training, recruitment, performance management and succession planning.

• Foster strong collaboration and morale across Reception, Concierge, Bell Services, Guest Relations, ServiceOne and Pacific Club.

• Continuously evaluate and enhance operational processes, leveraging technology to improve efficiency and guest satisfaction.

• Lead departmental participation in Sustainability, Workplace Safety & Health and emergency response programs.

• Monitor departmental KPIs, analyse performance insights and support Senior Management in delivering both financial and non-financial goals.

Talent Profile:

• Minimum 8 years of progressive Front Office experience within a luxury or 5‑star hotel environment.

• Advanced proficiency in Opera PMS (or equivalent), with additional experience in Opera Cloud, StayPlease or TrustYou.

• Familiarity with Smart Hotel technologies and their role in enhancing the guest journey.

• Strong knowledge of LQA and Forbes Travel Guide service standards.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

Hilton Hotel

Job Description

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• In-depth knowledge of the hotel, leisure or service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Charterhouse Management Limited

Charterhouse is a global executive recruitment consultancy. We have offices throughout the world in Asia, Australia and the Middle East. In Hong Kong we have six specialist divisions: Banking & Finance; Sales & Marketing; Commerce Accounting, IT&T, Property

Job Description

: 11 Feb 2026
Ref.: JM20260212011553481

Duty Manager

Duties

• Assist the F.O. Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;

• Provide and ensure efficient and quality front line guest services at all time.

• Respond and resolve guests’ enquiries and complaints;

• Handle all emergency situations in accordance with hotel policies and procedures;

• Build and maintain a strong and positive relationship with guests and colleagues

Requirements

• Holder of Diploma or above in Hotel Management or equivalent

• Minimum 3 years' supervisory experiences in similar capacity

• Guest oriented and attentive to guests' needs

• Good communications and leadership skills with outgoing personality

• Good command in spoken and written English and Chinese

We offer attractive remuneration package and opportunity to work in a fun and interactive environment.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities

Manage Day to Day Operations

• Assist Front Office Manager to carry out all business operational activities
• Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently
• Conduct daily pre-shift
• Disseminate with clarity of all existing and new promotional packages.
• Collaborate closely with internal team and relevant departments to ensure seamless guest's experience.
• As and when necessary, support Front Desk with check in, check out and cashiering transactions.
• Manage Front Office operations according to organizational operating procedures, policies, and service standards.
• Assist the execution of enhancement projects and new processes and follow-through with detailed evaluation.
• Review manpower allocation for front office operations.
• Identify and resolve deviations and irregularities related to front office operations.
• Conduct regular audits and inspections with detailed report to relevant department.

Lead Service and Operational Excellence

• Conduct service audit to ensure Service Quality Standards are met.
• Innovate new ideas to enhance guest experience and revenue generation.
• Manage guest experience consistently according to MBS service standards, brand attributes and compliance.
• Be directly involved in any service enhancement or review of service measurement index such as Net Promoter Score (NPS), this includes the action plan and follow through to improve the score.
• Respond, resolve, and review guest comments, requests, and complaints in a timely and professional manner.

Manage Operational Risks

• Implement Marina Bay Sands Workplace Safety and Health Policy practices
• Ensure that all TMs are complying to all MBS policies and guidelines.
• Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
• Manage emergency situations.

Achieve Employee Engagement

• Be a Mentor to guide TM on their career and personal goals
• Establish learning and development plans and opportunities to enhance staff work performance.
• Ensure that all team members including self are well groomed as per company standard.
• Hold regular meetings to communicate departmental updates and review of operational standards
• Create a pleasant working environment that inspires the team and cultivate OneMBS culture.
• Review TMs performance and provide constructive feedback to achieve organizational goals.

Manage Documentation, Financial and report management

• Attend scheduled departmental meetings as required.
• Prepare scheduled reports as stipulated by management.
• Review systems and processes for workflow and productivity improvement.
• Contribute ideas and cooperate in the execution of on-going initiatives
• Implement sustainability programmes to drive organisational green initiatives.
• Perform any other duties and responsibilities as and when assigned by Management

Job Requirements
Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 3-year experience in the same capacity

Other Prerequisites

• Strong leadership skills and ability to operate and successfully arbitrate in a complex international, multicultural environment
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
• Proficient in the use of Property Management System and Microsoft Office applications
• Experience in preparing presentation materials
• Highly articulate of English, and any additional language is an advantage
• Outstanding guest relation and problem-solving skills
• Excellent, planning, execution, time management, organizational, communication and motivational skills
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized, and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Job Description

• Responsible for the operations of Front Office functions

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Review work processes for possible improvements and efficiency

• Handles all guest complaints/ feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Train new and existing staff to ensure consistency in service delivery

• To coordinate guests and staff during an emergency evacuation

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

• Performs any other job tasks assigned by the Front Office Manager

Job Specification

• Minimum O levels, Diploma or equivalent

• At least 2 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

• Able to work shifts, weekends and public holidays

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is one of the largest Singapore-owned hospitality companies, owning and operating 25 hotels across five brands. Our hotels include Mercure Singapore Tyrwhitt, ibis Styles Singapore Albert, Handwritten Collection, 14 ibis budget hotels in Singapore and 8 Fragrance hotels.

Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore

• 5 days’ work week

• Mobile and Duty meal allowance

• Attractive incentives and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures

• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback

• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction

• Monitor room inventory closely and ensure effective utilisation of rooms

• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained

• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations

• Identify and resolve deviations and irregularities in operations

• Plan manpower allocation and ensure smooth operations

• Provide coaching and guidance to improve staff work performance

• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry

• Passionate in delivering exceptional level of guest service

• Strong communication and problem-solving skills

• Works well under pressure in a fast-paced environment

• People-centric, outgoing, independent, and resilient

• Able to work shifts, including on weekends and public holidays

JEN Singapore Tanglin

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.

• Ensure smooth operation on a daily basis

• Review feedbacks, guest comments, and other information pertaining to front office

• Track guest satisfaction levels and handle guests' complains

• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement

• Overall in-charge of the hotel during the midnight shift in the absence of the senior management

• Identify training needs and develop training programs

• Serve as hotel Emergency Response Team leader during crisis management

• Ensure compliance to company's auditing framework

• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier

• Good communication skills

• Loves interacting with guests from all backgrounds

• Preferably has at least 2 years of relevant experience

• Enjoys coming up with best fit solutions

• Is a friendly, helpful and trustworthy leader

• Must be detail-focused and guest-oriented

• Able to work on shifts, weekends and Public Holidays.
  

Virgin Active (Thailand) Limited

Job Description

What’s the overall purpose of the job?

• Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.

• Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.

• Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

Qualification

• Minimum 2 years' experience in comparable position

• Experience in delivering impeccable customer service and responding to feedback and complaints

• Relevant tertiary qualifications or equivalent experience

• Excellent communication (in- person)

• Exceptional customer service

• Superior knowledge of local and national OH&Sregulations

• Number savvy and proficient with calculations

• Understanding of health and fitness industry is desirable

• MS Office (Word, Excel, Outlook) – intermediate

• Customer Relationship Management (CRM) database – intermediate

• Fluent written and spoken Thai and English language

Marriott International

Job Description

Destination Hospitality Management

Job Description

Position Overview

The Night Duty Manager is the senior leader on property during overnight hours, responsible for ensuring guest safety, service excellence, and smooth hotel operations. This role oversees night teams, handles guest concerns, manages emergencies, and ensures accurate end-of-day processes while maintaining brand standards.

Key Responsibilities

Guest Experience

• Act as the primary contact for all guests during the night shift.

• Resolve guest complaints, special requests, and service recovery situations promptly.

• Ensure VIP arrivals, late check-ins, and early departures are handled smoothly.

• Conduct regular lobby and facility walks to maintain presentation and service levels.

Operations

• Oversee Front Office, Security, and Night Audit functions.

• Ensure accurate night audit, reporting, and system balancing.

• Monitor room status, availability, and rate integrity.

• Prepare operational handover notes for the morning leadership team.

Leadership

• Supervise, guide, and support overnight team members.

• Drive engagement, productivity, and accountability.

• Coach staff on service standards and emergency procedures.

Safety & Compliance

• Act as the hotel’s representative in emergencies.

• Ensure adherence to safety, fire, and security procedures.

• Liaise with authorities when required.

• Conduct incident investigations and complete reports.

Financial & Administrative

• Validate cash handling and credit procedures.

• Review daily revenues and discrepancies.

• Support cost control by monitoring overnight staffing and utilities.

Qualifications & Experience

• Proven experience in Front Office or hotel operations, preferably in a supervisory role.

• Strong problem-solving and decision-making skills.

• Ability to work independently and manage emergencies calmly.

• Knowledge of PMS systems and night audit processes.

• Excellent communication skills in English (additional languages are a plus).

• Flexibility to work overnight, weekends, and holidays.

What We Offer

• Competitive salary and service charge.

• Career growth opportunities within an international hospitality group.

• Training and development programs.

• Staff benefits and hotel discounts.

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

About the Restaurant

A part of Raffles Singapore’s history since 1892, Tiffin Room continues to celebrate the heritage and flavours of North India. The restaurant offers an evocative dining journey across the North Indian palate, from Rajasthan to Punjab to Lucknow through a refreshed lunch and a la carte dinner. The restored interior décor of the restaurant includes reinstating the wooden floorboards in Tiffin Room to bring back features from the early 1900s based on research by our heritage consultants. Intricately patterned wood and mirror wall panelling add richness and create a signature visual language while colourful displays of Tiffin boxes are imbued with historical notes but modern in feel. 

Job Description

The position assists the restaurant manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.  

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.  

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs. 

• Supervises the daily operation and ensures sufficient manning coverage for operations. 

• Assigns the supervisors with responsibilities and tasks that they are best suited for. 

• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel. 

• Consistently adheres to timeline of deliverables. 

• Maintains consistency in quality of food, beverage and service above all else.  

• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed. 

• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations. 

• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.  

• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.  

• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). 

• Is present in the operation during all meal periods. 

Provides a Leading and Consistent Guest Experience  

• Is pro-actively engaged in guest service. 

• Promotes sales through direct guests’ contact.  

• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database. 

• Handles guest complaints and comments competently and swiftly. 

• Leads the service team to personalise guest experience and in accordance with Hotel Standards.  

• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.  

• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.  

Management and Leadership of Outlet

• Is a mentor and role model. 

• Proactive, innovative with in depth Food & Beverage and market knowledge.  

• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods. 

• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills. 

• Drives the team to achieve common goals and builds strong team work. 

• Uses the performance review process to identify and develops talent for growth. 

• Manages performance issues by using various coaching styles.  

• Displays cultural affinity and shows empathy to all team members.  

• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months. 

• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed. 

• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building. 

• Observes colleague’s individual performance, grooming and punctuality. 

• Performs colleague appraisals and executes disciplinary actions if required. 

• Provides a level of Safety and Security for guests and colleagues.  

• Assists in recruitment, inducts and trains the team who are competent and confident. 

• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards. 

• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance. 

• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.  

• Checks daily opening and closing duties. 

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant. 

• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc. 

• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour. 

• Submits monthly sales analysis with improvement action plan. 

• Uses revenue management tools to generate reports.  

• Ensures all reports generated are accurate before submission. 

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.  

• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month. 

• Guides the departmental orientation for new hires. 

• Ensures that colleagues are aware of hotel rules and regulations. 

• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene. 

Other Responsibilities  

• Performs any other duties that may be assigned by the manager. 

• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.  

• Develops own knowledge and skills to grow as a leader. 

• Ensures NEA rules and regulations are met and achieve.   

• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. 

• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. 

• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts. 

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Degree/diploma in Food & Beverage/Hospitality Management or minimum of 4 years of relevant experience in the hotel and bar environment, minimum of 2 year in similar position. 

• Strong working knowledge of Microsoft Office. 

• Good communication and interpersonal skills.  

• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders. 

• Service oriented with an eye for details, passion and innovative for Food & Beverage. 

• Ability to work effectively and contribute in a team across divisional borders.  

• Good presentation and influencing skills.  

• Able to work and thrive within a culturally diverse environment.  

• Flexible and able to embrace and respond to change effectively.  

• Ability to work independently and has good initiative in dynamic environment. 

• Self-motivated and energetic. 

• Flexible and adaptable to change.

• Inspiring and people person. 

• Visionary - able to lead the team to continuous improvement.  

• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride. 

• Builds strong rapport and coordinates actions together with Restaurant Manager. 

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

SIAM MARTIAL ARTS TRAINING CENTER CO., LTD.

Job Description

Duty and responsibility:

• Responsible for monitoring all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

• Responsible for handling Financial Performance (Up selling, Room Revenue, Operation Auditing).

• Responsible for managing and motivates the Front Office team in order to provide a high standard of service for customers.

• Supporting, training, and supervising front office staff.

• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.

• Handling customer complaints and special requests.

• Scheduling staff shifts and managing other HR-related tasks.

• Maintaining an orderly appearance throughout the reception area.

• Monitoring stock and ordering office supplies, including stationery and information leaflets.

• Preparing monthly management reports on customer feedback, bookings, and cancellations.

• Preparing yearly operating budgets, capital expenditure and manpower budgets.

• Identify process improvement to achieve financial and service goals.

• Responsible for developing and implementing strategies for bell desk, front office and parking.

• Responsible for scheduling front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.

• Play a part as needed in the interviewing and hiring of employee team members with appropriate skills.

• Managing the departmental budget.

• Updating files and records.

• Enforcing all cash-handling, checking, and credit procedures.

• In the gym the front desk reception role involves crafting the guest experience check-in, reservation training class.

• Ensure guest departures are smooth they communicate with guest and customers at the highest level of hospitality and integrity and accommodate guest special request, promotion whenever possible.

Goodwood Park Hotel Private Limited

Goodwood Park Hotel is a Skills Framework Supporting Company

Job Description

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Hotel Manager, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Ensures effective management of Front Office’s operations while maintaining the hotel’s standards and objectives of the Front Office Department.

• Maintains the profitability of upselling and compliments from guests via social media.

• Overall responsibility includes reservation control, preparation of forecast, daily group movement, room blocking, daily inspection of VIP room assignment, cleanliness and maintenance of the room and setup of complimentary items. 

• Co-ordinates with all relevant departments, especially Sales & Housekeeping in preparation of all check-ins and check-outs.

• Conducts spot checks of guest rooms at random intervals to ensure high standards of housekeeping are maintained. 

• Oversees front desk reception, guest services, concierge services as well as telephone departments.

• Promotes and nurtures good relationships with key accounts of the Hotel and other sources of potential business.

• Ensures proper planning of staff rostering.

Secondary Responsibilities

• Provides training and coaching to front office staff in accordance with the hotel’s SOPs.

• Ensures reports and forecasts on anticipated room occupancy, bookings, arrivals, departures, house count, revenue and other statistics as required by Management are prepared in a timely and accurate manner.

• Conducts daily briefings and ensures all pertinent information is well received by team members.

• Responsible for staff discipline and ensures grooming is up to the hotel’s service standards.

• Responsible for orderliness of the lobby and parking areas of the hotel.

• Performs any other duties as may be assigned from time to time by Management

Requirements:

• Diploma in Business Management / Hospitality Management or equivalent.

• Minimum 3 to 5 years of relevant experience in similar capacity.  

• Able to exemplify leadership qualities and mentor all staff on job functions and excellence in customer service.

• Familiar with Hotel’s Property Management System and Global Distribution Systems on reservations connectivity.

• Upholds the Hotel’s core values at all times.

• Able to work independently and a good team player.

• Able to start within short notice.

RED DOOR GROUP PTE. LTD.

Job Description

Do you want to be part of the opening team of a brand-new restaurant built from the ground up?

Stag's Head Steakhouse @ Pan Pacific Hotel - a British Steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore’s dining scene - is on the hunt for a dedicated and charismatic Guest Relations Executive/Manager.

This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility - we’re looking for people who want to bring their ideas, personality, and passion to the table.

Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come. If you’re hungry to grow, ready to shine, and eager to help us launch a restaurant that will set the tone for Singapore’s dining scene, we open in February 2026, but we’d love to meet you now!

What You'll Do:

As a Guest Relations Executive, you’ll be at the heart of creating unforgettable dining experiences for our guests.

Here’s what you’ll tackle every day:

🌟 Set the tone - Greet guests warmly, guide them to their tables and assist with seating and handle phone calls and respond to email inquiries professionally and promptly.
📅 Master reservations - Make, confirm, and manage bookings while keeping the waiting list and seating chart running smoothly.
🤝 Team up - Coordinate with Service and Kitchen staff to handle special requests, such as dietary needs or personalized table arrangements.
🎉 Celebrate moments & Stay a step ahead - Print special occasion menus and set up tables to create unforgettable memories and anticipate guests’ needs and proactively fulfil their requests.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡Minimum one (1) year of related experience in a casual dining environment
🔥 A supportive personality with a can-do attitude with a passion for working in a fast-paced, dynamic environment and be a team player and support fellow staff members and have a guest-first approach to hospitality with demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
💬 Excellent interpersonal and communication skills with an ability to represent our restaurant, brand, and company with pride and professionalism, be well-groomed and have a professional disposition

What’s in It for You?

💰 Up to $3,500 monthly + Monthly Incentives Package + Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

HORIZONS HVL SINGAPORE PTE. LTD.

Job Description

A Family Office seeks an experienced and discreet Butler & Household Manager to provide impeccable service and oversee household operations. 

Key Responsibilities

• Deliver personalised service to the Principal and her guests
• Manage household inventory and day to day routines 
• Coordinate with staff, vendors, and household operations 
• Provide table service to fine-dining standards
• Handle ad-hoc requests efficiently and discreetly 

Candidate Profile

• Proven experience in high-end hospitality (e.g., fine dining, 5-star hotels, private jet or first class cabin crew service) 
• Efficient communication and professional demeanour 
• Exceptional organisation, and attention to detail
• Calm, discreet, flexible and can-do attitude 

Work Arrangement

• Location: Central Area (primarily Raffles Place & Orchard)
• Working Hours: Monday–Friday, 9:00am–6:00pm
• Flexibility: Occasional overtime required depending on event and meal schedule

our Client

Job Description

The Job

We are looking for a Guest Experience Manager to lead guest-facing operations ensuring consistently high service standards, strong operational discipline, and memorable guest experiences.

In this role, you will be responsible for managing and developing the Guest Experience team, overseeing daily operations and reservations, driving conversion and revenue outcomes, and partnering closely with the Flex Management team to optimise workflows, service recovery, and team performance. This position blends hands-on hospitality leadership with operational excellence, commercial awareness, and a people-first mindset.

Key Responsibilities

• Leading Guest Experience and Front Office operations across multiple hospitality properties, ensuring consistent service, safety, and operational excellence.
• Managing daily operations including check-ins, check-outs, shift handovers, and end-to-end guest journeys.
• Leading, coaching, and developing the Guest Experience team to deliver service aligned with brand standards.
• Overseeing reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance.
• Owning guest satisfaction outcomes, including reviews, feedback management, and service recovery.
• Partnering with Marketing teams to manage online reputation and guest communications.
• Preparing and managing duty rosters to ensure efficient manpower planning and cost control.
• Ensuring data accuracy and operational integrity across PMS (MEWS) and related systems.
• Supporting revenue, billing, and payment processes in collaboration with Finance and Revenue teams.
• Managing vendor coordination, inventory, and guest amenities to ensure smooth daily operations.
• Ensuring compliance with SOPs, brand standards, and health and safety requirements.
• Driving continuous improvement initiatives to enhance efficiency, profitability, and guest experience.
• Acting as a brand ambassador by delivering warm, professional, and consistent guest engagement.

Ideal Candidate

• You have a minimum of 3 years of experience in hospitality, guest experience, or front office roles with a strong focus on service excellence and operational execution.
• You have strong leadership capabilities, with the ability to coach, motivate, and develop teams.
• You possess excellent communication and interpersonal skills with high attention to detail.
• You are able to handle guest complaints calmly and turn challenges into positive experiences.
• You bring strong commercial awareness, including experience in reservations, conversion, and revenue optimisation.
• Experience working in a fast-paced, multi-property environment is advantageous. 
• You have strong organisational and planning skills, including roster and inventory management.
• You are familiar with PMS systems and operational reporting tools.
• You have the flexibility to support shift coverage when required to ensure smooth operations.

Snaphunt

Snaphunt is a predictive hiring platform that finds and matches talent to jobs for a skill and personality fit. We help people find jobs they love and companies hire employees who stay longer

Job Description

The Job

We are looking for a Guest Experience Manager to lead guest-facing operations, ensuring consistently high service standards, strong operational discipline, and memorable guest experiences.

In this role, you will be responsible for managing and developing the Guest Experience team, overseeing daily operations and reservations, driving conversion and revenue outcomes, and partnering closely with the Flex Management team to optimise workflows, service recovery, and team performance. This position blends hands-on hospitality leadership with operational excellence, commercial awareness, and a people-first mindset.

Key Responsibilities

• Leading Guest Experience and Front Office operations across multiple hospitality properties, ensuring consistent service, safety, and operational excellence.
• Managing daily operations, including check-ins, check-outs, shift handovers, and end-to-end guest journeys.
• Leading, coaching, and developing the Guest Experience team to deliver service aligned with brand standards.
• Overseeing reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance.
• Owning guest satisfaction outcomes, including reviews, feedback management, and service recovery.
• Partnering with Marketing teams to manage online reputation and guest communications.
• Preparing and managing duty rosters to ensure efficient manpower planning and cost control.
• Ensuring data accuracy and operational integrity across PMS (MEWS) and related systems.
• Supporting revenue, billing, and payment processes in collaboration with Finance and Revenue teams.
• Managing vendor coordination, inventory, and guest amenities to ensure smooth daily operations.
• Ensuring compliance with SOPs, brand standards, and health and safety requirements.
• Driving continuous improvement initiatives to enhance efficiency, profitability, and guest experience.
• Acting as a brand ambassador by delivering warm, professional, and consistent guest engagement.

Ideal Candidate

• You have at least 3 years of experience in hospitality, within guest experience, or front office roles with a strong focus on service excellence and operational execution.
• You have strong leadership capabilities, with the ability to coach, motivate, and develop teams.
• You are able to handle guest complaints calmly and turn challenges into positive experiences.
• You bring strong commercial awareness, including experience in reservations, conversion, and revenue optimisation.
• Experience working in a fast-paced, multi-property environment is advantageous.
• You are familiar with PMS systems and operational reporting tools.
• You possess excellent communication and interpersonal skills with high attention to detail.
• You have strong organisational and planning skills, including roster and inventory management.

STOLEN STUDIOS CO., LTD.

Job Description

Stolen Sala Rooftop Café and Restaurant Is Hiring: Restaurant Manager

📍 Stolen Stores Canvas, Ploenchit, Bangkok

(Rooftop Café — a hidden haven above the city)

⸻

Who is Stolen Stores?

Progressive, collaborative, and always brewing the unexpected—Stolen Stores is where fashion, art, and craftsmanship meet innovation with a knowing smile.

Home to Stolen Studios and ONARIN, we curate collectives that help people connect with their undiscovered originality.

Our latest creation? A green rooftop café where light, space, and soulful plates come together—quietly stealing your morning. Community Crafted.

⸻

Why Here, Not There?

You could run the floor anywhere. But here, we don’t just turn tables—we set the tone.

This is a place where guests feel at home, brunch feels unhurried, and service feels personal.

No scripts. No forced smiles. Just real connection, done beautifully.

⸻

The Mission: The Stolen Café Floor

As Front of House Service Lead | Restaurant Manager, you’ll shape the entire guest experience from the moment the elevator doors open.

This is where hospitality meets rhythm—graceful, calm, and quietly memorable.

Hospitality comes first—every guest should feel cared for and at ease.

And while we believe service sets the tone, delicious food is non-negotiable.

You’ll work hand-in-hand with the kitchen to make sure every plate leaves the pass as perfect as it should be.

⸻

Your Role

• Lead daily FOH operations and set the tone for service each shift

• Take ownership of P&L performance, cost control, and daily sales targets

• Mentor, train, and inspire waiters, waitresses, and hosts to deliver exceptional hospitality

• Balance the flow of the room—pacing, table turns, and guest comfort—without ever feeling rushed

• Partner with the Head Chef to align service timing with kitchen output

• Support seasonal menu planning and collaborate on food–drink pairings

• Keep the café composed, organized, and always guest-ready

• Troubleshoot issues with calm discretion—guests should only see ease

• Build a team culture where service feels effortless but never careless

⸻

What We’re Not Looking For

• “Yes, chef” without curiosity

• Rushed or mechanical service

• Overly formal fine-dining stiffness

• Clock-watchers

• Leadership that leads by fear

Here, leadership is presence, not pressure.

⸻

Do You Need Experience?

Yes—experience in a modern café, bistro, or casual fine dining environment is required, with at least 1–2 years in a supervisory or management role.

Experience managing budgets or P&L is a strong advantage.

A hospitality background (restaurant, café, hotel) is ideal, and a culinary background is a plus—especially if you enjoy collaborating with the kitchen and championing food standards.

This is the perfect next step if you’re a senior waiter, head waiter, or host ready to step up and lead both the floor and the business side.

Thai language required. English a strong advantage. Emotional intelligence essential.

⸻

Is This a Real Job?

Yes—and a chance to build something from the ground up.

⸻

P.S. It’s just before service. The room is set.

What final touch do you add to make the first guest feel seen? 🌿🥂

Leading Nation HK Limited

Leading Nation

Job Description

About Us

At Leading Nation, we’re redefining modern hospitality through visionary concepts and exceptional guest experiences. Headquartered in Hong Kong, we curate and operate a growing portfolio of award-winning restaurants, bars, and private clubs across Asia — each with its own distinct identity yet united by a shared commitment to excellence and innovation.

Our celebrated portfolio includes The Diplomat, honored among Asia’s 50 Best Bars; One-Michelin Star, Cristal Room by Anne-Sophie Pic, helmed by the world’s most decorated chef with an extraordinary 10 Michelin Stars; The Merchant, recognised by Tatler Dining for its refined modern Asian cuisine also Michelin mentioned; Sushi Mamoru, an intimate omakase experience led by masterful Japanese craftsmanship; the acclaimed Torikaze deemed as the hardest seats to secure in Japan; and WAGYUMAFIA, a cult-favorite global sensation that has turned Wagyu into a modern icon. Our multi-location brands — Morty’s, Mashi no Mashi (Wagyu Ramen), and Elephant Grounds (Lifestyle Specialty Coffee) — continue to champion craftsmanship, community, and creativity across the region.

Anchoring our portfolio is Forty-Five at Landmark, a three-story, 20,000-square-foot destination redefining the intersection of art, design, and gastronomy in the heart of Hong Kong. With regional expansions such as the soon-to-launch Elephant Grounds Singapore, Leading Nation continues to set new benchmarks for world-class hospitality across Asia.

Company Website: www.leadingnation.com 

We are looking for an experienced General Manager/ Restaurant Manager to oversee daily operations and ensure the highest standard of service. This leadership role requires a passionate individual who is dedicated to fostering a positive dining environment and guiding our talented team.

Key Responsibilities:

• Oversee restaurant operations, including staffing, training, and scheduling.

• Ensure exceptional guest service and satisfaction by maintaining high standards.

• Collaborate with the kitchen team to execute menus and special events smoothly.

• Manage inventory, ordering, and cost control to maximize profitability.

• Develop and implement strategies for improving service and operational efficiency.

• Handle guest feedback and resolve any issues promptly and professionally.

Qualifications:

• Proven experience in a managerial role within a fine dining restaurant environment.

• Strong leadership and interpersonal skills.

• Excellent communication and organizational abilities.

• Experience with budgeting, financial management, and staff training.

• A passion for culinary excellence and a commitment to customer service.

Benefits:

• 8 rest days per month (after probation)

• Annual leave & Statutory holidays

• Marriage leaves, Maternity leave, Paternity leave, Compassionate leave, etc

• Meal allowance

• Monthly Card Tips

• Medical allowance

• Staff discount

Interested parties please send your full resume including PRESENT & EXPECTED salary and DATE of available to "HR & Admin. Dept." by clicking Apply Now below. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.

• Perform check-in and check-out duties. Assign room and prepare keys for check-in.

• Resolve guests complaints to their satisfaction.

• Responsible for the Guest Service Manager float and currency exchange.

• Process 3rd party charges such as credit card charges.

• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

• Complete Daily Duty Manager log after each shift.

• Prepare Guest incident report

• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.

• Maintain close liaison with all other departments to ensure 100% guests satisfaction.

• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.

• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
  

JOB REQUIREMENTS:

• Good leadership skills

• Ability to multi-task in a demanding environment

• Excellent customer service, communication and interpersonal skills

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Duty Manager

Reporting to the Front Office Manager, the incumbent will be responsible to:-

Operations

• Handle guest check-in and check-out at the reception

• Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel’s operations

• Coordinate guests and staff during an emergency and have good knowledge of fire procedures

• Facilitate effective communication between different departments

• Ensure compliance with company policies and the hotel's vision

• Conduct daily inspections and maintain cleanliness of all hotel facilities

• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email

• Oversee night audit process at the end of the day

Guest Service

• Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements

• Ensure that the standards of service in all areas meet the required levels

• Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner

• Greet and extend hospitality to all guests

• Exceed guest expectations and gather feedback for service improvement

• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction

• Manage and improve guest reviews score

Financial

• Identify and implement strategies to increase revenue, such as upselling and room inventory control

• Assist in implementation of cost-saving measures

Administration

• Prepare incident reports as needed - Write GIF whenever necessary with regards to guest incident

• Prepare breakfast forecast

• Look through guest deposit and balance to prepare High Balance Report

• Keep track of pending accounts inside Opera system

• Maintain accurate records and data in Opera and other relevant systems

• Perform Night Report at the end of the day

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry

• Diploma in Hotel Management or equivalent.

• Good organizational skills, ability to prioritize workload and handle pressure.

• Good leadership with strong interpersonal and communication skills.

• Knowledge of Opera System would be added advantage.

Katong Holdings Pte Ltd

Job Description

Neighbourhood Host also known as the Duty Manager is responsible overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. 

Join us as a Neighbourhood Host in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

People:

• Inspire New Stories - We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.

• Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay

• Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

• Reports directly to and communicates with the Assistant Front Office Manager or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Facilitate and provide inputs for Front Office/Operations meetings.

• Works with Front Office Manager , Assistant Front Office Manager and Human Resources on manpower planning and management needs.

• Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions. 

Financial returns:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Front Office Manager, Assistant Front Office Manager and Finance Manager in the preparation and management of the Department’s budget.

Guest experience:

• Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves problems in a timely manner.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and IHG One Rewards members receive loyalty recognition.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

Responsible business:

• Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times

• Takes appropriate action in times of emergency situations and ensure incidents are reported using the hotel's Property Management System (PMS).

• Fully conversant with all hotel emergency procedures.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Log security incidents and accidents in accordance with hotel requirements.

Accountability

Under the general direction of the Front Office Manager or Assistant Front Office Manager and within the limits of established IHG Hotels Group and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, and assisting them with inquiries.  You will also help to create a desired work culture around our Winning Ways of the IHG Hotels Group and embrace the IHG Commitment to IHG Journey to Tomorrow.

Qualifications and Requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in Front Office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office Systems (OPERA).

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Assistant Front Office Managers and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.

• Ensure room categories are balanced.

• Control rooms situation at the desk and giving clear direction to associate on rooms.

• Supervise Front Office Executive and Senior Executive jobs and procedures.

• Perform weekly night shift duties when needed.

• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 

• Participate actively in daily briefings to ensure essential information are relayed to the team members.

• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.

• Ensure VIP amenities requests are given to Rooms Service on daily basis.

• Ensure VIP letters are printed out (with call centre assistance).

• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.

• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.

• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 

• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.

• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.

• Ensure grooming standards of all associates.

• Ensure Front Office Executives and Senior Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.

• Ensure proper control measure is in place to check associates closing paperwork.

Cash Floats

• Ensure cash float agreement is read and understood.

• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• Diploma in Hotel Management or equivalent

• At least 2 years in similar position or equivalent capacity in Hotel Industry

• Good organizational skills, ability to prioritize workload and handle pressure

• Good leadership with strong interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

Granmil Holdings

Job Description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Royal Cliff Beach Hotel Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

About the role

As the Night Manager at the Royal Cliff Beach Hotel, you will play a crucial role in ensuring the smooth and seamless operation of the prestigious Royal Wing Suites and Spa. This full-time position is based in Banglamung, Chonburi, offering you the opportunity to work in one of Thailand's premier luxury hotel destinations.

What you'll be doing

1. Overseeing all hotel operations during the night shift, including the front desk, concierge, and guest services

2. Ensuring the highest standards of customer service and guest satisfaction

3. Coordinating with the housekeeping and maintenance teams to address any guest requests or concerns

4. Monitoring the security and safety of the hotel premises and guests

5. Handling any emergency situations that may arise during the night shift

6. Reporting to the hotel management on the night shift's activities and any issues that need to be addressed

What we're looking for

1. Minimum 3 years of experience in a similar night management role in the hotel or hospitality industry

2. Strong leadership, problem-solving, and decision-making skills

3. Excellent customer service orientation and the ability to handle guest inquiries and complaints with professionalism

4. Proficiency in English, both written and verbal, and preferably an additional language

5. Familiarity with hotel operations, including front desk, concierge, and housekeeping procedures

6. Ability to work flexible hours, including night shifts, weekends, and holidays

What we offer

At Royal Cliff Beach Hotel, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, you will enjoy a range of benefits, including health insurance, paid time off, and opportunities for professional development and career advancement. We also offer on-site amenities and recreational facilities to support your work-life balance.

About us

The Royal Cliff Beach Hotel is a leading luxury resort in Thailand, renowned for its exceptional service, world-class facilities, and breathtaking beachfront location. As part of the Royal Cliff Hotels Group, we are dedicated to creating unforgettable experiences for our guests and fostering a culture of excellence among our team members.

Apply now to become the Night Manager at the Royal Cliff Beach Hotel's Royal Wing Suites and Spa.

Ascott International Management (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

JC Kevin Sathorn Bangkok Hotel

Job Description

Key Responsibilities:

-  Oversee daily operations of the Rooms Division to ensure the highest standards of service and quality

-  Lead, train, and motivate Front Office and Housekeeping teams

-  Ensure positive guest satisfaction and handle guest feedback and concerns professionally

-  Able to handle different situations and guest complaints

-  Develop and implement operating procedures and service standards

-  Control departmental budgets, costs, and productivity

-  Collaborate with other departments to ensure smooth hotel operations

-  Ensure compliance with hotel policies, brand standards, and safety regulations

Qualifications:

-  Proven experience as a senior Rooms Division management role

-  Strong leadership and people management skills

-  Excellent communication and interpersonal skills

-  In-depth knowledge of Front Office and Housekeeping operations

-  Ability to work under pressure and manage multiple priorities

-  Fluency in English (additional languages are an advantage)

The Peninsula Hotel Limited

Job Description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays

• Exceptional market leading benefits

• Option of MPF or ORSO retirement scheme

Responsibilities:

• Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles

• Collaborates with relevant departments to ensure all guests’ requirements are met 

• Handles guest comments effectively with protection of both the guest and the Hotel’s interest

• Ensures the highest degree of guest satisfaction

Requirements:

• Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory/management level

• Excellent communication skills with fluent spoken English and Chinese

• Outstanding guest resolution and problem solving abilities are required

• Hands-on experience with MS Office and PMS software

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.

Marriott International

Job Description

Marriott International

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Foragers Pte Ltd

Job Description

We Are Hiring!

Are you a social butterfly with a passion for creating memorable experiences? Are you ready to embark on an exciting journey of creating unforgettable guest experiences? Join Foragers as a Front of House Staff for our superstar team and be at the heart of our mission to delight and exceed guest expectations. We're looking for passionate individuals who thrive in a dynamic hospitality environment!

Our Brand

Founded in 2018, Foragers has since been on an onward journey to introduce exceptional and one-of-a-kind hospitality concepts to Asia.

For more information about us, check out our website: https://foragers.com.sg/

What You'll Be Doing:

• Guest Engagement Pro: You’re not just serving guests—you’re creating an experience! Chat with guests, make recommendations, and leave them smiling and ready for another round.
• Order Whisperer: Take and process orders with precision, turning guest requests into culinary delights while managing any special requests with ease.
• Multi-Tasking Marvel: Juggle tasks like a pro—whether it’s cleaning tables, handling payments, or assisting with special requests, you’ll keep everything running smoothly.
• Opening & Closing Pro: Whether it’s setting up at the start of the shift or breaking the service floor down at the end, you’ll make sure everything is prepped, clean, and ready to roll for the next round of service!

What We Are Looking For:

• Minimum 1 year of restaurant experience in a high-volume environment
• Excellent communication and hospitality skills
• Warm personality and a natural ability to interact with people and create an upbeat, fun atmosphere

Join us in elevating guest experiences to new heights and creating memories that last a lifetime. Be a part of our family today!

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Village Cluster

• Village Hotel Albert Court
• Village Hotel Bugis
• Village Hotel Changi
• Village Hotel Katong

HABYT CENTRAL PTE. LTD.

Job Description

About the job

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

As the Guest Experience Manager, you will lead the guest-facing operations across Owen House and Cantonment Clusters, ensuring a consistently high standard of service, strong operational discipline, and memorable guest experiences. You will manage and develop the Guest Experience team, oversee reservations and daily operations, drive conversion and revenue outcomes, and act as a key partner to the Flex Management team in optimising workflows, service recovery, and team performance. This role blends hands-on hospitality leadership with operational excellence, commercial awareness, and a strong people-first mindset.

Your responsibilities will include:

• Lead Guest Experience and Front Office operations across hospitality properties, ensuring consistent service, safety, and operational excellence

• Manage daily operations including check-in, check-out, shift handovers, and end-to-end guest journeys

• Lead, coach, and develop the Guest Experience team to deliver service aligned with Habyt’s brand standards

• Oversee reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance

• Own guest satisfaction outcomes including reviews, feedback, and service recovery

• Partner with Marketing on online reputation and guest communications

• Prepare and manage duty rosters to ensure efficient manpower planning and cost control

• Ensure data accuracy and operational integrity across PMS (MEWS) and related systems

• Support revenue, billing, and payment processes in collaboration with Finance and Revenue teams

• Manage vendor coordination, inventory, and guest amenities to support smooth operations

• Ensure compliance with SOPs, brand standards, and health and safety requirements

• Drive continuous improvement initiatives to enhance efficiency, profitability, and guest experience

• Act as a Habyt brand ambassador, delivering warm, professional, and consistent guest engagement

The skills, attitude, and experience we require are:

• Minimum 3 years of relevant experience in hospitality, guest experience, or front office roles, with a strong focus on service excellence and operational execution

• Strong leadership skills with the ability to coach, motivate, and develop teams

• Excellent communication and interpersonal skills

• High ownership mindset with strong attention to detail

• Ability to handle guest complaints calmly and turn challenges into positive experiences

• Commercial awareness with experience in reservations, conversion, and revenue optimisation

• Comfortable working in a fast-paced, multi-property environment

• Strong organisational and planning skills, including roster and inventory management

• Familiarity with PMS systems and operational reporting

• Flexibility is expected to support shift coverage as needed to keep operations running smoothly.

Properties that you will be taking care of:

• Owen House Cluster: Owen House, Clarke Quay and Kallang

• Cantonment Cluster: Cantonment, Novena, Kada and Chinatown.

What we offer

• Welcome Package: Start your journey with us fully equipped - Habyt swag and all the tech you need from day one.

• Team Events: Connect and have fun with your colleagues at our regular, lively company events.

• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.

• Mental Health: Enjoy free access to the Calm App, plus subsidised membership for ClassPass.

• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.

• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionising the housing market!

Grand Park City Hall

Park Hotel Group aims to be a world-renowned brand in hospitality. We have hotel properties in Singapore, Hong Kong and China, with expansion plan into the Asia Pacific region. If you share our vision and possess the drive to excel, we would like you to join us.

Job Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Conduct inspections of all front of the house and back of the house areas during the shift ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.

• Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.

• Coordinate, plan and prepare work and vacation schedule for the Front Office team in the absence of the Assistant Front Office Manager.

• Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.

• Ensure all service standards are adhered and constructive feedback are provided to enhance performance.

• Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation and that guests’ complaints are handled with tact and diplomacy.

• Review arrival list for all arrivals, taking note of VIPs and those with special requests.

• Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visit.

• Ensure complete guest database are obtained.

• Prepare relevant reports for distribution to all departments.

• Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.

• Ensure keys in their custody are issued only to authorized personnel.

• Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.

• Review, monitor, resolve all guest requests, feedbacks and all issues pertaining to service standards and communicate information to all relevant departments.

• Initiate correspondence regarding enquiries, reservations, and complaints.

• Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.

• Knowledgeable on emergency procedures as part of a first response team.

• Perform any other job tasks as assigned.

Job Requirements

• At least 2 years of working experience as a Guest Services Manager / Duty Manager in a hotel.

• Outgoing, meticulous and service-oriented.

• Knowledge of Opera system is an added advantage.

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore 
 

About the role

Manager in Training (Rooms Division)

The Manager in Training (MIT) Programme at Four Seasons is an 18-month accelerated development journey designed for high-potential individuals with the ambition to grow into future hospitality leaders. This immersive programme equips participants with the skills, exposure, and confidence needed to build a successful long-term career in luxury hospitality.

Beyond hands-on operational training, MITs gain meaningful leadership exposure through cross-functional learning, real business projects, and involvement in decision-making processes. Participants develop a deep understanding of service excellence, commercial awareness, and people leadership — all within a world-class luxury environment.

Each MIT is supported by a dedicated mentor and buddy, providing guidance, career coaching, and day-to-day support. Structured feedback and performance conversations throughout the programme ensure continuous growth and clear development milestones.

This programme is ideal for driven individuals who are curious, adaptable, and passionate about creating exceptional guest experiences. By the end of the journey, successful MITs are well-positioned to step into supervisory or entry-level management roles within Four Seasons, equipped with both operational expertise and leadership capability.

What you will do

• You will be exposed to different departments through quick hotel-wide rotations.

• Start in-depth departmental learning by mastering key line position(s), then move into a Supervisor or acting Assistant Manager role to practice management skills.

• To solidify your learning, you will take charge of your management experience and project work with the tools (e.g. Training Syllabus, Manuals and Experience Maps etc.) provided.

What you bring

• Preferably with a degree in Hospitality Management or its equivalent

• Potential to lead and motivate others

• Curiosity and interest in the luxury market

• Go-getter, assertive, creates own opportunities

• Previous experience within Four Seasons  (or a top luxury group) will be an advantage

• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This role requires flexibility in scheduling, with the ability to work rotating shifts, including overnight shifts, weekends, and public holidays.

HORIZONS HVL SINGAPORE PTE. LTD.

Job Description

A UHNW Family Office seeks an experienced and discreet Butler & Household Manager to provide impeccable service and oversee household operations.

Key Responsibilities

• Deliver highly personalised service to Principals and guests
• Provide formal and informal table service to fine-dining standards
• Oversee day-to-day household inventory and routines
• Coordinate with staff, vendors, and household operations
• Handle ad-hoc requests efficiently and discreetly

Candidate Profile

• Proven experience in high-end hospitality (e.g., fine dining, 5-star hotels, private jet or first class cabin crew service)
• Efficient communication and professional demeanour
• Exceptional organisation, and attention to detail
• Calm, discreet, flexible and can-do attitude

Work Arrangement

• Location: Central Area (primarily Raffles Place & Orchard)
• Working Hours: Monday–Friday, 9:00am–6:00pm
• Flexibility: Occasional overtime required depending on event and meal schedule

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

OASIA RESORT SENTOSA

Job Description

RESPONSIBILITIES

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue.
• Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Naumi Hotels SG Pte Ltd

Naumi Group (part of SGJ Ventures) operates as the corporate entity overseeing Naumi Hotels and managing the underlying property assets. The group has expanded its presence globally, maintaining a diverse collection of properties across Singapore, Australia and New Zealand.

Job Description

JOB SUMMARY

Reporting to the Front Office Manager (FOM) / Assistant Front Office (AFOM), Duty Manager will be responsible for delivering a seamless and memorable stay experience for our guests. Duty Manager is also expected to guide and coach the Guest Service Executive (GSE) to perform effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Key Job Tasks

· Understand and know how to operate the Opera cloud-based on property management system.

· Meet and greet guests upon their arrival at the hotel.

· Assist with luggage requests.

· Perform all check-in tasks effectively and efficiently.

· Escort guests to room and introduce the amenities in the room.

· Share and promote the facilities and services offered by the hotel.

· Perform all check-out tasks effectively and ensure billing is accurate.

· Answer phone calls within three rings.

· Record any guests that need assistance and/or incidents.

· Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.

· Follow up with daily pending tasks.

· Take and manage reservations for walk-in guests and/or when reservation department is closed.

· Interact with guests warmly and appropriately, making them feel welcomed and valued.

· Be a lobby ambassador proactively.

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.

· Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)

· Coordinate with the other hotel departments to provide a seamless stay experience for guests.

· Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

· Ensure daily shift tasks are completed dutifully and smooth shift transition.

· Serve as a role model and coach the GSE in discharging their daily job tasks effectively and efficiently.

Self-Management

· Work together as a team with trust to meet the goals of the department/hotel.

· Treat guests and team members from all cultural groups with respect, sensitivity, and transparency.

· Always maintain a high level of professional behaviour.

· Communicate effectively, both with guests and other team members.

· Maintain a high level of personal presentation in accordance with the Grooming Standards Policy and Code of Conduct.

· Remain polite, positive, and cooperative.

· Attend training programmes and meetings as directed to constantly improve skills and knowledge.

· Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

· Maintain professionalism, spontaneous & able to offer personalised service.

· Arrive on time for shifts.

· Take personal responsibility to ensure all required tasks are completed accurately and within given time frames.

· Ensure hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Health & Safety

· Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace that acknowledges the contribution of all team members in maintaining safe work practices.

· Follow the hotel safety and security policies and procedures.

· Report hazards, accidents, and injuries to Manager on duty immediately.

General

· Undertake ad-hoc special project as assigned complete in a timely manner.

· Cross train under housekeeping, such as to perform room cleaning and checking to ensure rooms are in tip top condition.

· Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Diploma in Hospitality or equivalent with a minimum 5 years of hospitality experience, of which 2 years in a supervisory position.

SKILLS, ABILITIES & ATTRIBUTES

· Positive service mindset and willing to go the extra mile

· Energetic and cheerful disposition

· Enjoy interacting with people

· Strong communication (verbal and written) and human relations skills

· Strong planning, organising and coordination skills

· Good critical thinking and decision-making skills

· Good leadership skills

· Ability to work independently and take initiative

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Hyatt Regency Hong Kong, Tsim Sha Tsui

["Established in 1969 and operated as the first Hyatt hotel outside of the United States, Hyatt Regency Hong Kong closed its doors on New Year\u2019s Day 2006, both international guests and residents lamented the end of a hospitality era.","Hyatt Regency Hong Kong, Tsim Sha Tsui re-opened its doors on 2 October 2009 by updating nostalgic favourites and veritable Hong Kong institutions like Hugo\u2019s, Chin Chin Bar and The Chinese Restaurant to continue the legacy of the former Hyatt Regency Hong Kong."]

Job Description

What you will do:

• Act as Duty Manager to effectively manage and respond to emergency situations and resolve guest complaints and concerns

• Deliver seamless VIP service to ensure exceptional guest experience

• Drive guest satisfaction, World of Hyatt enrolments & upsells through varied strategies

• Provide courteous, professional and efficient service at all times

• Build and maintain positive rapport with customers

What you should have:

• University Degree/Diploma in Hospitality or Tourism Management

• Minimum 5 years of work experience in front office operation and at least 2 years in supervisory role

• Well-developed Communication and Customer Relations Skills

• Good computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA)

• A good trainer, able to facilitate at all levels

You will experience:

• Empathy: Genuinely understand your needs and connect personally

• Wellbeing: Build joy into your work and care for yourself to thrive and be successful

• Inclusion: Value and encourage your honest and diverse points of view

• Experiment: Be curious and see things anew to challenge and grow

Interested candidates please email to honhr-careers@hyatt.com or contact the Human Resources Department at Tel: 3721 1751 or WhatsApp 6710 6676.

You are also welcome for walk-in interview:

Please visit us for a catch-up meeting at 14:30 to 17:30 on every Tuesday.
Address: 10/F, Fontaine Building, 18 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The Butler Manager assists the Director of Butler Operations in the overall management of the Butler team. A person who is intuitive, meticulous, organized, good listener, exuberate warmth, strong motivator, leader by example, residents and colleagues engaging that ultimately drives high colleague engagement through passionate and committed Butlers. Skillful and experienced in Butler and Front Office tasks, confident in addressing guest feedback and constantly seeking new ways to create experiences that are astounding and superlative.

Primary Responsibilities
Executes Core Tasks

• Conducts regular inspections of arrival suite set-up, in-house suites, amenities delivery, special occasion setups, and departure arrangements to ensure readiness and compliance with luxury standards.

• Consistently engages with guests during arrival, throughout their stay, and upon departure to build personal connections and anticipate needs.

• Supports the creation and execution of bespoke experiences by coordinating with hotel departments and external partners.

• Ensures complete follow-up on guest feedback, preferences, and service recovery cases, logging relevant information for personalization.         

• Oversees in-shift inventory, operating supplies, and equipment readiness, reporting maintenance or replenishment needs to the Head Butler.

• Acts as a shift leader for the Butler team, guiding service delivery and addressing immediate operational needs.

• Supports the Head Butler in ensuring that Butler operations align with Accor Hotels values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.

Management and Leadership of the Butler team

• Supports the Director of Butler Operations in driving Butler team performance in guest satisfaction, Forbes/LQA audits, and internal KPIs.

• Assists in preparing duty rosters and ensuring proper 24-hour shift coverage, including adjustments for peak periods or special events.

• Provides in-shift coaching and guidance to Butlers; delivers immediate feedback and elevates team morale.

• Assists in the onboarding and familiarization of new team members, ensuring alignment with the hotel’s service culture.

• Helps identify training needs and participates in the facilitation of skills-based and service culture training sessions.

• Promotes a collaborative team environment where ideas and suggestions are welcomed; supports the review and refinement of SOPs and service sequences.

• Acts as the main operational contact in the absence of the Head Butler, maintaining service continuity and decision-making within defined limits.

• Assists in the execution of annual upsell strategies and encourages Butler participation in revenue-generating initiatives.

Improves Quality of Product and Services 

• Serves as the initial escalation point for guest concerns during the shift; addresses issues calmly and escalates to the Director of Butler Operations or Lobby Manager as appropriate.

• Ensures adherence to brand Standard Operating Procedures (SOP), Raffles Local SOP (LSOP), Forbes 5-Star, and Leading Quality Assurance (LQA) service standards.

• Monitors Butler team adherence to hygiene, Work Safety and Health (WSH) standards, and guest confidentiality policies.

• Collaborates in maintaining HACCP and hygiene audit readiness across the department.

• Supports hotel-wide initiatives related to Corporate Social Responsibility (CSR), sustainability, and community engagement.

• Embraces innovation, adapts to change, and leads by example to ensure continuous service excellence.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Diploma or Degree from Tourism and Hotel Management.

• Strong Butler and Front Office skills and knowledge.

• Minimum 3 years at a management level of a luxury hotel.

• Excellent communication skills in English and ability to communicate in a second language

• Possesses strong interpersonal skills.

• Ascertains and effectively address guest / colleagues needs.

• Directs team, trains and motivates individuals, creates and maintains a cohesive team.

• Services oriented with an eye for details and approachable attitude.

• Works well under pressure, analyses and resolves problems, and exercises good judgment.

• Possesses good computer and property management system skills.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.