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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Sofitel Singapore Sentosa Resort and Spa

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.

Job Description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

Sales Management

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative Cousu Main experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Ensure the welcome drink corner is always clean and ready
• Assist guests in the lobby during busy periods and whenever required
• Collect some guest feedbacks in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History.
• Ensure the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 1 year of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Guest Services Supervisor in Holiday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can :

Main Responsibilities

• Assist in front office operations during assigned shift.

• Greets, meets and assist guests at all times in a friendly and helpful manner upon arrival.

• Registers and rooms all arrivals according to established procedures.

• Compile occupancy statistics.

• Responsible and attends to guests’ requests of using the service of safety box at all times.

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club).

• Recommends F&B outlets in the hotel to guests.

• Attends to guest’s complaints, inquiries and requests, referees problems to Duty Manager if he/she is unable to assist.

• Conduct on the job training in accordance with departmental standards and procedures and maintains a record of progress for each trainees and team member.

• Supervise and ensure well being of junior team members.

What we need from you

• Minimum of 1 year of relevant experience in a similar capacity in hospitality industry.

• Good communication, problem solving and organisational abilities.

• Meticulous and ensure accuracy to work.

• Passionate to provide delightful service to guests.

• Weekends, Public holidays duties and rotation of shifts are required.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Learning and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a service-driven and proactive Guest Experience Lead (At Your Service) to join our team. This role is responsible for supporting the daily operations of the AYS team, ensuring guest communications and service requests are handled efficiently and professionally. You’ll play a key role in maintaining service excellence, guiding team members, and resolving complex guest situations to enhance the overall guest experience.

Key Responsibilities:

• Assist GES team members during peak periods.

• Answer incoming calls and respond promptly to guest inquiries.

• Assist with room reservation requests, modifications, and confirmations.

• Relay guest requests and coordinate service with relevant departments.

• Handle escalated guest inquiries, complaints, and urgent service recovery situations.

• Provide general information about hotel facilities, services, and local attractions.

• Handle wake-up call scheduling, call transfers, and message taking accurately.

• Manage and coordinate guest special requests and VIP pre-arrival arrangements.

• Support basic training and mentoring of new team members.

• Ensure guest communications are properly logged and followed through.

• Provide real-time support for system issues and reservation discrepancies.

• Uphold service excellence and consistency across all guest interactions.
  
  

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or equivalent. 

• Minimum 2 years of experience in hospitality or customer service roles, preferably in 5-star hotels.

• Strong communication, problem-solving, and coordination skills.

• Proficient in Opera PMS and call centre systems.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a motivated and guest-focused Guest Experience Lead (Front Office) to join our team. This role is responsible for supervising daily Front Office operations, ensuring smooth coordination across departments, and maintaining high levels of guest satisfaction. You’ll play a key role in guiding the team to deliver seamless service experiences while supporting operational efficiency and revenue opportunities. 

Key Responsibilities:

• Perform professional check-in and check-out procedures to ensure high guest satisfaction. 

• Coordinate effectively within the Front Office and with other departments, especially Housekeeping, to ensure seamless guest experiences. 

• Manage room controlling duties based on occupancy forecasts, VIP arrivals, group check-ins, and special requests. 

• Promote a sales-driven culture within the Front Office team and maximize resort-wide sales opportunities. 

• Maintain confidentiality of guest information and business practices. 

• Support supervisory functions including staff rostering, room assignments, requisition orders, and basic training or coaching. 

• Manage guest recognition programs and ensure accurate reporting. 

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or equivalent. 

• Minimum 2 years of experience in the hospitality industry, preferably in 5-star hotels. 

• Strong interpersonal skills with strong multitasking, time management, and problem-solving abilities. 

• Knowledge of supervisory functions such as rostering, room assignments, and basic coaching. 

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint). 

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

We are seeking a confident, service-oriented, and guest-focused F&B Guest Experience Lead to join our team. This role is responsible for leading front-of-house service delivery by ensuring guests receive warm, efficient, and consistent service. You’ll play a key role in supporting daily operations, guiding service standards on the floor, and contributing to positive guest experiences. 
 

Key Responsibilities 

• Host and engage guests throughout their dining experience, creating a welcoming and memorable environment. 

• Create special moments for guests during celebrations and key occasions. 

• Present and articulate menu items clearly, providing recommendations when appropriate. 

• Ensure food and beverage orders are delivered promptly and accurately. 

• Coordinate closely with service and kitchen teams to ensure smooth and seamless service delivery. 

• Process orders and payments using POS systems and support operational tasks such as stock replenishment and cutlery polishing. 

• Address guest enquiries and service-related issues professionally to ensure guest satisfaction. 

Requirements 

• Minimum GCE ‘O’ Level or equivalent. 

• Minimum 2 years of supervisory experience in an established Food & Beverage environment. 

• Prior experience in a guest-facing or service leadership role is preferred. 

Millennium & Copthorne International Limited

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Key Responsibilities

• To ensure that all arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
• Handles all guest complaints/ feedback in a professional manner
• To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
• Attend to guests’ requests and thoroughly investigate guest complaints
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale whenever applicable

Requirements

• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Experience in Guest Services, good interpersonal skills to enhance the service standards throughout the operation with good communication, guest service and time management skills
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment
• Candidate with more experience can be considered as Duty Manager

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Summary

At Marina Bay Sands, the Front Office is more than a point of check-in - it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Front Office Operations and Rotation Exposure - Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the "why" behind every interaction.
  
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.
  
• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.

Supervisory and Managerial Exposure - Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.
  
• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.
  
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
  
• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.
  
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
  
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
  
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
  
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
  
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
  
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
  
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.

Specialization Phase - Deepen expertise and lead initiatives that shape the future of Front Office operations.

• Select your primary area of specialization - Front Desk, Group Operations, Room Control, Front Office Accounts, or Training - and become a trusted expert in your field. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.
  
• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
  
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
  
• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.
  
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
  
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
  
• Champion sustainability initiatives and leverage technology to optimize workflows.

Development Outcomes


1. Operational Expertise

Gain in-depth insights on end-to-end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.


2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.


3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences through accurate profiling, and resolve concerns with empathy and efficiency - transforming challenges into memorable moments.


4. Business Acumen

Gain exposure to budgeting, cost control, and resource optimization. Understand how data-driven decisions and strategic planning enhance operational performance and profitability.


5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.


Job Requirements


Education & Certification

• Diploma or Degree holder in any discipline, or currently in the final year of study and able to commence employment upon completion of studiese

Experience

• This is an early career talent programme intended for individuals with less than 2 years of full-time work experience.

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
  
• Collaborative, confident, and thrive in dynamic team environments
  
• Curious and adaptable, with a desire to learn across diverse functions
  
• Driven by excellence and take pride in delivering exceptional service
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

The HarbourView Place

Job Description

Job Responsibilities:

• Perform and supervise Front Office operations

• Provide quality services and handle guests’ inquiries and complaints

• Achieve high level of guest satisfaction in a professional manner

Job Requirements:

• Diploma or Certificate Holder in Hospitality Management or related discipline

• Minimum 3-4 years’ working experience in hotel front office

• Independent, familiar with customer services procedures and good supervisory skills to motivate the team

• Experience with PABX systems is an advantage

We offer attractive salary package, fringe benefits including 5-day work week, annual leave, meals and prospective career path to the right candidates. Interested parties please send detailed resume with current & expected salaries via “Apply Now”.

THE HARBOUR VIEW PLACE is an Equal Opportunity Employer. Personal data collected will be used for recruitment purpose only.

ANEMELO PTE. LTD.

Job Description

ANEMELO Greek Restaurant is a new dining destination opening in Singapore, inspired by authentic Greek hospitality, quality ingredients, and genuine guest experiences.

We are looking for passionate, dedicated, and motivated individuals to join our opening team in the following positions:

Responsibilities: 

1. Greet and welcome guests in a warm, professional manner 
2. Manage reservations, guest seating, and table allocations efficiently 
3. Maintain an organized waitlist and manage guest flow during service 
4. Communicate clearly with service staff to ensure smooth seating and turnover 
5. Handle guest inquiries, requests, and basic complaints courteously 
6. Maintain cleanliness and presentation of the reception and entrance areas 
7. Ensure guest information is handled confidentially and accurately 
8. Follow company service standards, policies, and safety requirements 
9. Assist management with opening, closing, and front-of-house coordination 

Requirements:
- 5 day work week based on roster
- Able to work on weekends and Public Holidays

Marriott International

Job Description

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift (5 days per week)

Key Responsibilities

• Handle day-to-day membership and guest service operations, including enquiries, feedback, and transactions.

• Manage shift opening and closing procedures, ensuring all records and documentation are accurate and complete.

• Work closely with front-of-house teams to deliver a seamless and positive guest experience.

• Assist in the execution of marketing campaigns, promotions, and membership events.

• Maintain strict confidentiality of member information and ensure accuracy of data in all systems.

• Ensure compliance with company policies and regulatory requirements.
  
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 Days (Rotating Shift)

Responsibilities:

• Welcome and assist members with enquiries and daily needs

• Promote programs, activities, and club services

• Share information on products, promotions, and events

• Support daily operations and member engagement activities

• Ensure a positive and enjoyable customer experience

Requirements:

• Good communication and interpersonal skills

• Friendly attitude with willingness to learn

• Team player with customer-oriented mindset

• Customer service experience is an advantage

• Able to work shifts, weekends, and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

DAIKI GLOBAL PTE. LTD.

Job Description

Job Summary

The Waiter / Waitress is responsible for providing friendly and efficient service to guests, serving food and beverages accurately, maintaining cleanliness of the dining area, and ensuring a pleasant dining experience for all customers.

Responsibilities

• Greet guests warmly and respond promptly to their service requests to enhance their dining experience
• Serve food and beverages accurately according to customer orders and restaurant standards
• Maintain cleanliness and organization of the dining area to ensure a safe and welcoming environment
• Monitor guest satisfaction and address any issues or requests efficiently to ensure a pleasant dining experience
• Collaborate with kitchen and service staff to coordinate timely delivery of orders

DAIKI GLOBAL PTE. LTD.

Job Description

Job Summary

The FOH Executive delivers exceptional customer service, ensures smooth restaurant operations, maintains cleanliness and presentation standards, and creates a welcoming dining experience that reflects the Tonkatsu Daiki brand.

Responsibilities

• Greet guests warmly and professionally to create a positive first impression
• Manage guest seating and organize queue arrangements to optimize dining flow
• Explain menu items and provide confident recommendations to assist guest choices
• Respond to customer enquiries and feedback promptly and professionally
• Monitor the dining area proactively to anticipate guest needs and enhance satisfaction
• Collaborate with the kitchen team to ensure efficient service delivery
• Maintain cleanliness and presentation standards throughout the restaurant to uphold brand image
• Create a welcoming dining atmosphere that reflects the Tonkatsu Daiki brand values

Saha Pathana Inter-Holding Public Company Limited

Job Description

Job Summary

Guest Experience Executive is responsible for delivering professional front-of-house services, supporting tenant relations, and ensuring smooth daily operations within the property. The role focuses on providing high-quality customer service, assisting tenants and visitors, coordinating meeting room services, supporting event arrangements, and maintaining a welcoming environment at the lobby reception.

Key Responsibilities

Guest Reception and VIP Services

• Provide professional reception services to visitors, tenants, and VIP guests.

• Welcome and assist guests upon arrival and provide necessary information regarding the building and facilities.

• Coordinate VIP guest arrangements when required.

Meeting Room Services

• Support the operation and service of meeting rooms located on Floors 23, 24, 39, 41, 47.

• Coordinate meeting room bookings, set up arrangements, and ensure rooms are prepared prior to scheduled use.

• Assist tenants and guests with meeting room requirements and facility usage.

Executive Floor Services

• Provide operational support and service for executive office areas

• Assist tenants and visitors with inquiries and service requests within these designated areas.

Lobby Reception Operations

• Manage the Lobby Reception area, ensuring professional guest service at all times.

• Provide information, assistance, and guidance to tenants, visitors, and contractors.

• Coordinate visitor registration and building access when required.

Tenant Relationship and Customer Service

• Act as the primary point of contact for tenants regarding service inquiries.

• Provide prompt and courteous assistance to tenants and visitors.

• Maintain strong tenant relationships through proactive service and communication.

Coordination with External Parties

• Coordinate with external vendors, contractors, and service providers when necessary.

• Ensure that external services comply with building policies and operational procedures.

Event Support and Planning

• Assist with routine event planning and building activities, including festive decorations and space arrangements.

• Support event setup and coordination within common areas of the building.

• Ensure event spaces are properly organized and presentable.

Qualifications

• Thai nationality

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred

• Experience in customer service, hospitality, front office, or property management is an advantage

• Good communication skills in Thai and basic English

• Professional appearance and service-minded personality

• Strong interpersonal and coordination skills

• Ability to work in shifts and manage multiple tasks

Marriott International

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Marriott International

Job Description

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Job Description

About Lantern

Lantern at Fullerton Bay is already celebrated for its distinctive character, approachable style, and vibrant social atmosphere. Poised to transform into a leading social and cocktail destination, Lantern will blend creativity, sophistication, and a relaxed, welcoming vibe. Our vision is to reimagine the bar experience with a bold, innovative beverage program, engaging activations, and a dynamic atmosphere that sparks connection and celebration. We are now seeking passionate, talented, and creative individuals to join us on this journey—people who thrive in a fast-paced environment, love crafting memorable guest experiences, and want to play a key role in shaping Lantern’s identity as a must-visit, standalone bar in the heart of the city.

As a Guest Relations Executive, you will be responsible for upholding the highest quality standards for the food and beverage (F&B) operations in our restaurants, bars and to fulfil room service requests.

The Guest Relations Executive is the first point of contact for Lantern’s guests, responsible for delivering warm, story-driven, and intuitive luxury service. This role ensures a seamless, memorable guest experience while supporting events, activations, and the outlet’s positioning as a leading luxury rooftop bar.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations

· Provide the perfect first impression with a smile and welcome

· Greet, welcome, and engage guests, delivering a personalized, story-driven experience aligned with Lantern’s concept “Classics Recrafted: Stories from the Pier.”

· Manage reservations, VIP bookings, and walk-ins, ensuring optimal table allocations and flow.

· To ensure that guest on every table receives attention and service.

· To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

· Support guest satisfaction initiatives, including NPS tracking, feedback follow-up, and service recovery.

· To prepare a monthly report of guest comments, guest list and report that assist business decision.

· Have a full understanding of Operating Procedures and their role within these standards

· Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.

· Confidently take an order asking all relevant questions linked to sequence of service

· Ensure problems are dealt with immediately and proactively with the support of Outlet Manager

· Assist with private bookings and events, liaising with clients to ensure seamless execution.

· Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.

· Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest-facing interactions.

· Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign-ups, and promoting upcoming events.

· Support Lantern’s programming, including themed nights, mixology masterclasses, live music events, and storytelling series.

· Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.

· Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.

Requirements:

· Six months related experience

· Customer-oriented approach and patience

· Excellent people skills

Park Regis by Prince

Welcome to Park Regis by Prince Singapore, a stylish, aspirational, and accessible hotel thoughtfully curated for a classic hotel experience. Adopting a biophilic sophistication aesthetic, guests can immerse themselves in lush greenery while staying in the vibrant heart of Singapore. Accessibly situated amidst the bustling Clarke Quay and charming Chinatown districts, our prime location offers guests unrivalled access to the city’s most iconic attractions. Whether you’re here for business or leisure, our hotel is the perfect choice, with the Central Business District just a stone’s throw away.

Job Description

Job Summary

To ensure all guest requests are met and strive to exceed guest expectations in every encounter.

Responsibilities

• Perform front desk duties, including check-in, check-out, currency exchange, credit checks, guest folio checks, guest profile maintenance, and room allocation, following departmental standards.

• Handle concierge duties, including making sightseeing and dining reservations, booking tickets, assisting with transportation requests, and providing luggage assistance, in accordance with legal and departmental guidelines.

• Manage telephone duties by answering enquiries, monitoring internal job requests, ensuring timely wake-up calls, and handling emergency communications within the hotel.

• Make daily courtesy calls to in-house VIP guests to ensure a pleasant stay and resolve any issues promptly.

• Coordinate with Housekeeping to monitor room turnover, bedding arrangements, and room conditions.

• Inspect showrooms and VIP arrival rooms to maintain quality standards.

• Verify that registration cards and guest profiles are up to date and complete.

• Check cashier closure procedures and verify float counts accurately.

• Promote and manage daily up-selling of rooms and food & beverage services.

• Assess work processes and recommend improvements to enhance efficiency and service quality.

• Manage and control printing and stationery consumption to minimise wastage.

• Requisite collaterals and stationery supplies as needed

• Perform other reasonable tasks and responsibilities to meet business needs and fulfil the role.

QT Singapore

Job Description

Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Now that QT Singapore has officially opened its doors as one of the most talked-about hotel launches in Singapore, we continue to offer our team members the following outstanding benefits –

• Market leading, competitive salary packages paid above industry rates

• Unrivalled opportunities for development and growth 

• Training and coaching from leading names in global hospitality leadership

• A commitment to employees that work-life balance being paramount to a successfully performing team 

If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you. We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar. 

With the right attitude and a willingness to learn an exciting career in this world awaits you! 

The Scope:

As Guest Service Executive, you will ensure the satisfaction of guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. A Guest Service Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. 

Job Responsibilities:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel

• To anticipate and exceed our guest’s expectations at all times

• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests

• identify and look after key VIP guests and deliver VIP Amenities for their stay

• Resolve guest complaints by conducting thorough investigation of the situation and coming up with the most effective resolution 

• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place 

• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel 

• Ensure our guests receive a fast, efficient and friendly check in and check out 

• Ensure all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained 

• Preparation and co-ordination of group arrivals/departures

• Participate regularly in training courses and put the skills learned there into practice 

• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly 

• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel 

• Perform other duties assigned by the Front Office Manager or designates 

• Respond promptly to guest requests for a supervisor or manager 

Qualification: 

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects 

Experience:

• Previous Front Office experience in the hotel, leisure or retail sector would be an advantage 

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations 

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

GRAND MERCURE ROXY HOTEL

Grand Mercure Singapore Roxy is managed by Accorhotels, the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides a total and memorable Singapore travel experience!

Job Description

Front Office Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences for our guest.

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.

• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.

• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.

• Understand room status and have knowledge of room’s location, types of room availability and room rates.

• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.

• Perform any other duties as may be assigned by the Management.

Requirements:

• At least 2 to 3 years of experience in a similar capacity

• Knowledge in Opera is preferred.

• Customer oriented with a pleasant disposition

• Excellent interpersonal, communication and multi-tasking skills.

• Able to work on rotating shifts, weekends and public holiday.

Tin Box Group Singapore Pte Ltd

Job Description

Established in 2018, Tin Box Group is a multi-concept lifestyle brand that develops owns, and operates a growing portfolio of live entertainment, food and beverage venues in Singapore and Kuala Lumpur.

Job Scope

• Welcome and attend to guests, ensuring a positive customer experience.
• Handle guest enquiries, feedback, and complaints professionally.
• Assist with reservations, seating arrangements, and customer requests.
• Build and maintain good relationships with guests to encourage repeat visits.
• Support outlet operations and ensure service standards are maintained.

Requirements

1. Minimum GCE O-Level qualification.
2. Relevant experience in customer service, hospitality, or F&B is preferred.
3. Good communication and interpersonal skills.
4. Customer-oriented with a pleasant and professional attitude.
5. Able to work shifts, weekends, and public holidays.

The St. Regis Singapore

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

Job Description

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Communicate to appropriate staff when guests are waiting for an available room
• File guest paperwork or documentation. Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Responsible for managing group arrivals and departures
• Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
• To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests
• To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
• To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
• Other administrative tasks such as rostering to be submitted in a timely manner for approval
  

Marriott International

Job Description

ALLIED SEARCH PTE. LTD.

ALLIED SEARCH PTE. LTD is a leading recruitment firm focusing on permanent placements in the context of talent acquisition.

Job Description

• Great career progression

• Attractive remuneration package

• Fun & Vibrant work environment

As an Executive, Guest Relationship - (Premium Leisure & Entertainment industry), you will be responsible for the following duties:

• Delivered comprehensive guest services, including handling enquiries and feedback, while promoting membership programs, benefits, and ongoing campaigns and events.

• Delivered personalized guest engagement, proactively engaging customers to build strong relationships and drive retention.

• Conducted surveys and analyzing guest feedback, compiling insights to enhance overall guest experience and support the planning of promotions and events to encourage repeat visits.

• Maintained strict confidentiality and data accuracy, ensuring full compliance with regulatory requirements, company policies, SOPs, and service standards.

• Any other ad hoc duties as assigned.

Requirements:

• Diploma or Degree in Business, Hospitality, Communications, or a related discipline.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APP••@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

MCI Career Services Pte Ltd

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Job Summary:

• Salary:$2800-$3300

• Working Hours: 3 rotating shifts (Morning, Afternoon, Night)

• Location: Sentosa

• Benefit: Medical + Bonuses + Career progression

Job Responsibilities:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.

• Provide courteous and efficient service to all hotel guests.

• Ensure that all telephone calls are handled promptly.

• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.

• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. 

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. 

 https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Juwita Binte Mohammad Razali (Juwita)

Registration Number: R21101920
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

PARK VIEW HOTEL PTE LTD

OUR HOTEL

Job Description

• Provide all guests with a friendly, accurate and efficient check-in/check-out process while following the company's policies and procedures.

• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer staffs more holistic training ,towards possible promotion.

• Answering inquires by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.

• cashiering duties

Job Requirements:

• No Experience are Welcome

• Candidates-must able to speak and written English, and any additional language is an advantage

• Ability to work in a team.

• Able to work on a rotating roaster 

• Basic computer knowledge

Work Location : nearby Bugis / City Hall mrt.

• Meal provided & allowance

• 5 min walk from mrt station

Marriott International

Job Description

Kulnari Adventure Golf Pte Ltd

Job Description

At Kulnari Mystery Golf, we don’t just run a venue, we deliver an experience!!

As an Guest Relations Supervisor, you are the bridge between operations and storytelling. You’ll ensure the floor runs seamlessly, the team performs confidently, and every guest leaves having experienced something memorable. This role requires strong operational control, people development skills, and the ability to stay composed in a dynamic, guest-facing environment.

Key Responsibilities

Floor Operations & Manpower Deployment

Plan and deploy daily manpower based on booking volume and guest flow

Ensure all stations are adequately staffed to maintain a smooth and immersive experience

Anticipate peak periods and adjust deployment in real time to avoid service gaps

Guest Experience & Service Recovery

Manage guest interactions with professionalism, especially in high-pressure or demanding situations

Resolve feedback and service issues calmly while protecting the Kulnari experience

Balance operational efficiency with maintaining the integrity of the mystery-themed journey

Training, Role Play & Team Readiness

Conduct structured role-play sessions to prepare part-timers and interns for real guest scenarios

Coach team members to confidently run stations independently

Build a team that is not just operationally ready, but also aligned with the experience we deliver

Leadership & Team Alignment

Drive team understanding of Kulnari’s goals, standards, and brand direction

Align daily execution with bigger-picture business objectives

Lead by example — on the floor, in attitude, and in ownership

Operational Excellence

Ensure adherence to SOPs while remaining flexible to operational needs

Monitor performance and provide real-time, constructive feedback

Continuously identify areas for improvement in both service and efficiency

What We’re Looking For

Experience in hospitality, attractions, or fast-paced service environments like F&B

Strong composure — able to stay calm, clear, and solution-focused under pressure

Confident in handling difficult guests without escalating situations

Passion for coaching and developing junior team members

Willingness to work weekends, evenings, and public holidays. Do note that our operations runs 7 days a week but all staff work a 5 day work week.

Who You Are

You take ownership of the floor like it’s your own business

You notice problems before they happen

You’re firm but fair with your team

You understand that great experiences come from both structure and people

You are a team player and have great communication skills.

If you think you are a right fit, please do get in touch indicating your salary expectations and why you think you are good fit for this role. Please note that salary commensurates with experience.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Minor Hotel Group Limited (AVC)

Job Description

Job Description

The Guest Experience Executive is responsible for managing guest communications, including sending confirmation emails, collecting flight details, and ensuring smooth coordination between guests and internal departments. The role is also responsible for reviewing all bookings submitted by agents to ensure they are accurate, compliant with company policies, and properly prepared prior to guest arrival.

This position plays an important role in supporting a seamless pre-arrival experience by verifying booking details, coordinating necessary arrangements such as airport transfers, and ensuring guests receive timely reminders and information before their stay. The role requires strong attention to detail, excellent organizational skills, and the ability to handle guest inquiries related to bookings, amendments, or cancellations while escalating issues when necessary.

Key Responsibilities:

· Review all submitted bookings from agents to ensure compliance with company policies and pricing guidelines and incentive structures.

· Verify that the correct room type, package details, and pricing are applied.

· Identify and flag any suspicious, incomplete, or potentially fake bookings.

· Ensure all booking information is complete and accurately recorded in the system.

· Coordinate with relevant teams to correct any booking discrepancies when necessary.

· Send confirmation emails to guests within 48 hours after their booking has been completed.

· Ensure that all details in the confirmation email are accurate and provide any necessary information about the guest’s upcoming stay or service.

· Maintain professional and timely communication with guests throughout the pre-arrival process.

· Contact guests to collect their flight details in a timely manner prior to their arrival.

· Confirm flight information and accurately communicate these details to the relevant department to arrange transfers or other services.

· Provide guests with clear instructions regarding airport meeting points and transfer arrangements.

· Call & Send reminders to guests:

· Ensure all bookings meets internal quality and compliance standards.

· Monitor and report any irregular booking patterns or potential misuse of promotions or terms & conditions

· Maintain clear, timely, and professional communication with guests regarding booking updates or changes.

· Provide proactive updates to ensure guests feel informed and reassured before arrival.

· Support management with booking audits, reporting, and booking verification when required.

Qualifications

· Strong organizational and multitasking skills with excellent attention to detail.

· Excellent written and verbal communication skills in English (additional languages are an advantage).

· Proficiency in using email systems and Salesforce or similar CRM platforms.

· Previous experience in customer service, travel, hospitality, or reservation coordination is preferred.

· Strong problem-solving skills with the ability to handle guest concerns and escalate issues when necessary.

· Ability to work independently while maintaining effective coordination with internal teams.

Private Advertiser

Job Description

Company Overview

We are a growing property management company based in Phuket, managing a portfolio of luxury villas and condominiums. Our team delivers high-quality guest services for both international and Thai property owners.

With increasing booking demand, we are expanding our guest operations team to support guest arrivals, departures, property inspections, and day-to-day guest services across our managed properties.

⸻

Job Description

We are looking for Guest Check-In / Check-Out Staff to support guest arrivals and departures across our portfolio of villas and condominiums in Phuket.

This is a hands-on hospitality role involving guest check-ins and check-outs, property readiness checks, guest assistance, inventory and deposit handling, and coordinating with internal operations and reservations teams to ensure a smooth guest experience.

We are looking for reliable, service-minded individuals who are professional, organised, and comfortable working in a fast-paced hospitality environment. Multiple positions may be available as the company continues to expand.

Roles are based across Bang Tao, Cherngtalay, Kamala, and Patong, Phuket.

⸻

Key Responsibilities

Meet and assist guests during check-in and check-out

Provide arrival information, property orientation, and guest support

Conduct property readiness inspections before guest arrivals

Carry out check-out inspections, including inventory and damage checks

Assist with security deposit handling and reporting

Coordinate with housekeeping and maintenance teams to ensure properties are prepared to company standards

Respond to guest questions and assist with basic guest requests during their stay

Assist guests with arranging additional services such as airport transfers, housekeeping, tours, scooter rental, or other guest services

Report maintenance issues, damages, or operational concerns to the relevant teams

Support smooth communication between guests and internal departments

⸻

Requirements

Experience in hospitality, guest services, property management, or customer service preferred

Friendly, professional, and service-oriented attitude

Good communication skills in English (Thai/other languages an advantage)

Organised and able to manage multiple tasks and schedules

Comfortable using WhatsApp, email, Line, and mobile applications

Reliable, punctual, and able to work independently

Valid driving licence and own transport preferred

Flexible working hours, including weekends and public holidays where required

Currently based in Phuket, ideally near Kamala, Bang Tao, Cherngtalay, or Patong

⸻

What We Offer

Competitive salary depending on experience

Thai Social Security (SSO) and commission / performance bonus scheme

Stable, year-round employment

Opportunity to grow within an expanding property management company

Support from an experienced international management team

Friendly and professional working environment

⸻

Work Location

Phuket

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift (5 days per week)

Key Responsibilities

• Handle day-to-day membership and guest service operations, including enquiries, feedback, and transactions.

• Manage shift opening and closing procedures, ensuring all records and documentation are accurate and complete.

• Work closely with front-of-house teams to deliver a seamless and positive guest experience.

• Assist in the execution of marketing campaigns, promotions, and membership events.

• Maintain strict confidentiality of member information and ensure accuracy of data in all systems.

• Ensure compliance with company policies and regulatory requirements.
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities:

• Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.

• Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.

• Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.

• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices if order takers need your assistant.

• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.

• Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.

• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.

• Collaborate with other departments, such as housekeeping, butlers and front office, to ensure seamless guest experiences.

• Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with 772 rooms, diverse dining, and extensive facilities. They foster an inclusive, equitable workplace that values diversity, pay equity, and career development opportunities.

Job Summary

You will manage guest services communication and operations to ensure exceptional guest experiences. This role requires proactive coordination with staff and departments, thorough knowledge of hotel services, and training of new team members.

Responsibilities

• Maintain accurate and timely communication of relevant information using the logbook to ensure smooth shift transitions
• Establish and sustain clear communication channels with all staff, departments, and areas to support coordinated hotel operations
• Respond promptly and professionally to guest enquiries and requests, delivering warm and helpful service
• Monitor daily guest arrivals, especially VIPs and return guests, and ensure special requests are identified and fulfilled
• Acquire and apply comprehensive knowledge of all hotel services, facilities, and outlets, including operating hours and service scope, to assist guests effectively
• Ensure the Guest Services Desk remains attended at all times during your shift to provide continuous guest support
• Understand and execute fire and emergency procedures, fulfilling assigned responsibilities to maintain guest and staff safety
• Complete all required training to master hotel policies related to Guest Services and apply them consistently
• Maintain impeccable personal presentation and adhere to the hotel’s uniform and grooming standards to reflect professional image
• Stay informed about local attractions and city events to provide guests with accurate, prompt, and friendly information
• Recognize and acknowledge returning guests to enhance personalized guest experiences
• Comply with all hotel rules and regulations as outlined in the Staff Handbook
• Train and develop new Guest Service Agents (GSAs) and interns in front office operations to build team capability
• Perform additional reasonable duties as assigned by the Head of Department to support hotel operations

Only shortlisted candidates will be contacted. Thank you.

Marriott International

Job Description

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

☑ Basic Salary $2500 - $3000 (Exclude AWS)

☑ Working Location: Central Business District

☑ Monday to Friday /8.30AM – 5.30PM

☑ 2 Year Contract

☑ Good Working Environment

Job Scope:

• Provided professional front desk and customer service support.

• Managed visitor registration, check-in, and reception duties.

• Handled access badge issuance and security procedures.

• Coordinated mail, courier services, and deliveries.

• Assisted with meeting room setup, events, and office support duties.

• Supported daily workplace operations, vendor coordination, and office administration tasks.

Requirement:

• ITE or Diploma Qualification in any field of studies

• 1 Year of Experience in Front Office Management or Customer Service Position

• Candidate with Front facing experience in Hotel or Airline are most welcome to apply

 Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Leong Chee Ning (Crystal)

Registration No: R25137583

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Responsible for checking in guests such as registering and assigning rooms to guests.
• Issues access card and escorts guest to their room.
• Manages guests’ accounts and information availability in the system.
• Process guest’s folios, collects payment, deposit and to assists with currency exchange
• Handles guest queries pertaining to facilities, services, and registration etc.
• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.
• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.
• Customer Oriented
• Knowledge of Microsoft Office eg. MSWord and MS Excel.
• Good coordination skills, meticulous, organized, neat and diligent.

CREW by HRNET

Job Description

Guest Relations Executive (Assisted Living) – Up to $3,500 | Central

Join a premium assisted living environment focused on delivering personalised service, resident engagement, and exceptional hospitality care for seniors.

💰 Salary

• $2,000 – $3,500/month + Benefits

📍 Location

• Central Singapore

🧾 Job Responsibilities

• Provide personalised concierge and customer service support to residents and visitors

• Coordinate daily living arrangements, care support, dining, and activities

• Assist with resident onboarding, assessments, and service planning

• Organise community activities and engagement sessions for residents

• Liaise with external vendors and service providers for resident services

• Handle resident feedback, enquiries, and service recovery professionally

• Support implementation of personalised care and lifestyle plans

• Ensure smooth daily operations and high service standards

📝 Job Requirements

• Diploma in Hospitality, Healthcare Management, or related fields

• Caregiving or nursing certification will be an advantage

• Minimum 2 years of customer service / hospitality experience

• Experience in hotels, serviced apartments, healthcare, or eldercare settings preferred

• Warm, patient, and service-oriented personality

• Good communication and interpersonal skills (Mandarin skills would be a bonus given client requirements)

• Comfortable working shifts, weekends, and public holidays

📩 Apply Now

Send your resume in MS Word format to: Van•••••••••@crew.sg
Please include your availability, notice period, and expected salary.

• Only shortlisted candidates will be notified.

Vanessa Chua Peng Teng (R25158315)
HRnet Ventures Pte Ltd - CREW by Hrnet
E.A. 24C2435

Royal Plaza

Royal Plaza on Scotts (RP), Singapore’s first 100% smoke-free business hotel. Located in Orchard, RP has been voted Best Independent Hotel in Asia Pacific by TTG Asia for 10 years and awarded the 2017 TripAdvisor Certificate of Excellence.

Job Description

Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:

• Work across reception, concierge, and executive lounge
• Welcome guests warmly and assist with arrival/departure efficiently and accurately
• Handle guest feedback with empowerment and accountability
• Exposure to F&B operations (e.g., knowledge of food, wine, clearing plates)
• Manage Executive Lounge breakfast, high tea, and evening cocktail (including alcohol service)
• Collaborate with other departments to deliver memorable guest experiences
• Gain versatility through learning opportunities in the rooms division

Requirements:

• Minimum 2 years of experience in guest services or a similar hospitality role
• Strong communication and problem-solving skills
• Ability to work independently in a fast-paced environment
• Proficiency in handling guest feedback and managing difficult situations
• Flexibility to work 03 rotating shifts, including weekends and holidays
• Able to serve alcohol

Candidates who are unable to work midnight shifts, fixed day shifts are available too.

If you have a passion for hospitality and love providing colourful guest experiences, we’d love to hear from you!

Motto by Hilton Hong Kong SoHo

Job Description

Company Overview

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel.  It locates in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.

We invite applications for the following positions:

Job Highlights:

• 8 rest days per month

• Public Holiday

• Birthday Leave

• Discretionary Bonus

Front Office

Guest Service Supervisor/Assistant Guest Service Supervisor

KEY RESPONSIBILITIES

• Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas.  Provide timely and professional check-in/check-out services in accordance with established scripting and standards.

• Works with Superior on manpower planning and management needs

JOB REQUIREMENTS

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Proficient in the use of Microsoft Office and Front Office System

• Problem solving and organizational abilities        

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

• 1 year experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.  

Fringe Benefit:

• 8 rest days per month

• Meal allowance

• 12 days Annual Leave

• Birthday Leave

• Medical Benefits (Outpatient and Hospitalization)

• Discretionary Bonus

We offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by email: hr_•••••••@mottohiltonhk.com

。 hr_•••••••@mottohiltonhk.com

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Summary

At Marina Bay Sands, the Front Office is more than a point of check-in - it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.


Job Responsibilities


Front Office Operations and Rotation Exposure - Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the "why" behind every interaction.
  
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.
  
• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.

Supervisory and Managerial Exposure - Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.
  
• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.
  
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
  
• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.
  
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
  
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
  
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
  
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
  
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
  
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
  
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.

Specialization Phase - Deepen expertise and lead initiatives that shape the future of Front Office operations.

• Select your primary area of specialization - Front Desk, Group Operations, Room Control, Front Office Accounts, or Training - and become a trusted expert in your field. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.
  
• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
  
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
  
• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.
  
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
  
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
  
• Champion sustainability initiatives and leverage technology to optimize workflows.

Development Outcomes

1. Operational Expertise

Gain in-depth insights on end-to-end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.

2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.

3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences through accurate profiling, and resolve concerns with empathy and efficiency - transforming challenges into memorable moments.

4. Business Acumen

Gain exposure to budgeting, cost control, and resource optimization. Understand how data-driven decisions and strategic planning enhance operational performance and profitability.

5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.


Job Requirements

Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
  
• Collaborative, confident, and thrive in dynamic team environments
  
• Curious and adaptable, with a desire to learn across diverse functions
  
• Driven by excellence and take pride in delivering exceptional service
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance

• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

• Develop and maintain professional relationship with house guests and extend service whenever required

• Manage front office operations and optimize solutions to ensure guests satisfaction

• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment

• Customer service oriented to provide quality service standards

• 1-3 years of experience in a similar capacity, hospitality or tourism

• Exceptional interpersonal skills to enhance the service standards throughout the operation

• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Join us and create unforgettable experiences for travelers and visitors from around the world. If you enjoy connecting with people and have a passion for hospitality, this is your chance to shine in an exciting, dynamic environment.

Job Scope:

• Welcome and assist guests upon arrival at the lounge

• Ensure a seamless check-in and check-out experience for all guests

• Provide information about lounge facilities, services, and promotions

• Serve food and beverages while maintaining high standards of hygiene and presentation

• Monitor lounge environment to ensure cleanliness, comfort, and safety

• Handle guest inquiries, requests, and concerns promptly and professionally

• Maintain accurate records of guest visits and facility usage

• Collaborate with team members to ensure smooth daily operations

• Uphold brand standards and deliver exceptional customer service at all times

Job Requirements:

• Minimum GCE ‘N’ Levels

• Minimum 1 to 2 years of hospitality or customer service experience

• Positive attitude, strong communication skills, and the ability to thrive in a fast-paced environment

Interested applicants, please email to jas••••••••@persoloutsourcing.com or WhatsApp to 98•••796

Thank you for your interest but only shortlisted applicants will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang