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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

VAREL SINGAPORE PTE. LTD.

Job Description

JOB DESCRIPTION & REQUIREMENTS

As we prepare for our opening in Q1 2026, Varel Singapore is seeking a confident and service-driven Guest Experience Supervisor to support Rooms and Guest Management in delivering seamless and memorable arrival and departure experiences. This role provides on-the-floor leadership to the Guest Experience team, including Concierge and Club Lounge operations, and plays a critical part in shaping first and last impressions through attentive supervision, coordination, and a strong lobby presence.

Lead and support the Guest Experience team in delivering smooth, personalized arrival and departure experiences for all guests.

Supervise daily lobby and driveway operations, ensuring efficient guest flow, safety, cleanliness, and adherence to brand standards.

Coordinate transportation services, including in-house drivers, taxis, valet, and outsourced limousine partners, to ensure seamless guest transfers.

Oversee luggage handling, storage, and delivery processes, ensuring accuracy, security, and compliance with SOPs.

Perform and support check-in, check-out, cashiering, and reservations-related duties as required to maintain operational continuity.

Provide knowledgeable and courteous assistance to guests, offering hotel information, local recommendations, and personalized support.

Anticipate guest needs and proactively resolve concerns, delivering effective service recovery and exceeding guest expectations.

Act as the “eyes and ears” of the hotel by identifying, addressing, and escalating any guest concerns, safety risks, or unusual activity to Management or Security.

Collaborate closely with Front Office, Security, Housekeeping, Concierge, Club Lounge, and other departments to ensure seamless operations.

Uphold Varel Singapore, Marriott, and Tribute Portfolio brand standards while serving as a role model for professional conduct and guest engagement.

Diploma or Degree in Hospitality Management or a related field is preferred, with prior experience in Front Office, Guest Services, or Concierge operations.

Previous supervisory experience in a hotel or luxury hospitality environment is an advantage.

Familiarity with Property Management Systems such as Opera or equivalent.

Strong command of English with confidence in engaging guests in a professional and welcoming manner.

Excellent organizational and multitasking skills, with the ability to perform effectively in a fast-paced environment.

Strong leadership and interpersonal skills, with the ability to guide, coach, and motivate a guest-facing team.

Sound knowledge of hotel services, local attractions, and city navigation to support guest inquiries.

Professional appearance, brand awareness, and a service-oriented mindset, ensuring positive representation of the hotel at all times.

At Varel Singapore, we don’t just offer a place to stay—we curate memorable hospitality experiences through thoughtful service, leadership, and meaningful connections. If you thrive in a guest-focused environment and enjoy leading teams to deliver exceptional first and last impressions, we invite you to be part of our pre-opening journey.

Wisanee Company LTD

Job Description

ABOUT US

Welcome to Amy Village! A cute little resort/residence located in the heart of Lamai - Koh Samui. Amy Village sets between a resort experience for guests, offering amenities and services similar to those of resorts, and a residence where guest are already semi independent. Most of our guests belong to the community of "digital nomads", working remotely and online. With a total of 17 apartments, and an average stay of 1 month, it is very easy to get to know them, understand their preferences, and be there for them when they actually need it, offering the right services at the right time.

KEY RESPONSIBILITIES

• Welcoming guests physically

• Record, process and complete all check ins and check outs during shifts, following procedure

• Record, process and complete guest extra service requests (cleaning services, laundry, transportation, tours)

• Handle, record and process cash payments

• Handle/report communication between guests and housekeeping team, between guests and maintenance, between guests and upper management

• Handle guest complaints Level 1

• Classify and organize receipts brought to the counter from outside services

PROFILE

• Welcoming and smiling

• Vibrant and bright energy

• Organized and disciplined

• Good balance between friendliness and professionalism

• Natural standards of carrying on good work

• No experience in hotel front desk is ok

SKILLS & QUALIFICATIONS

• Excellent verbal and written communication in English, and in general. This means:

  • Being able to be perfectly understood by guest, without guests having to ask to "repeat"

  • Being able to have a quick chit-chat moment with guest, outside of attending to their requests

  • Finding what to ask to guests, and at the right time to cater to their needs

• Good commend of using a computer OR fast learner of using softwares and other necessary tools for the job

WHAT YOU WILL LEARN

• English communication: the efficient one (spoken to the management), and the formal one (spoken with customers)

• How to treat, filter and deliver information in a timely manner, both to customers and management

• How to get organized, manage your own time and work with a system

• The right balance between friendliness and professionalism

• How to know about customers better than anyone else!

REQUIREMENTS

Position only open to candidate with full working rights in Thailand

BENEFITS & COMPENSATION

• Competitive salary with possibility to increase quickly over the next months following the first day

• Social security paid

• 1 Sick leave per month

• 1 Paid leave per month

• Dinner invitation with staff to celebrate promotions or reward good work

Marco Polo Hongkong Hotel

["Perched overlooking Victoria Harbour, Marco Polo Hotels \u2013 Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city\u2019s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre."]

Job Description

  Responsibilities:

• Supervise the overall activities at the Front Desk.

• Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.

• Provide proper training is provided to all Front Desk subordinates and new recruits.

• Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.

• Ensure all daily reports and statistics are generated according to the management requirement.

• Daily shift briefing to all Front Desk subordinates.

• Perform any other duties assigned.

    Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum 2 years work experience in Hotel / Customer Service 

• Able to work independently and handle shift duties 

• Good command of spoken English and Mandarin

• Candidate with less experience will be considered as Guest Relations Officer

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Listed Company

• Working Location: CBD Area

• Working Days: 5 days work week (8 hours per shift)

• Salary Package: $3300 + Shift Allowance + AWS + VB

Your Role, Your Influence:

• Attend to walk-in guests and solve their issues effectively and promptly

• Processing membership related transactions

• Prepare daily shift opening and closing documents

• Adhere to SOP all the times

• Work closely with Marketing teams and keep membership promotions updated

• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Degree in Hospitality Management or relevant field

• Willing to work rotating shifts and during weekends and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in inquiries, phone calls, emails, and tour bookings.

• Support member check-in and check-out, including preparing welcome packs.

• Provide support for events, including setup and food and beverage arrangements.

• Respond to member requests and help resolve issues to ensure a positive member experience.

• Support workspace promotion by managing leads and conducting client tours.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

The Standard, Singapore

Job Description

Responsibilities: 

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.

• Review arrivals and departures and be familiar with guest profiles.  

• Upon arrival, complete guest registration process and accommodate special requests whenever possible.

• Identify and anticipate guests’ needs to ensure personalised service is provided. 

• Make memories by creating a series of delightful moments and thoughtful gestures to guests. 

• Prepare requests for amenities and update traces in Opera Cloud. 

• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.

• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.

• Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.

• Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities.

• Possess a working knowledge of the room reservation procedures.

• Promotes in-house sales, facilities and upselling program in order to maximise revenue.

• Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.  

• Maintains appropriate standards of conduct and style for the Front Office department.

Requirements:  

• Attention to detail and a focus on service.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Well-presented and groomed.

• Proficient in English, additional language skills are a plus.

• Willingness to work shifts, including weekends and public holidays.

The Standard, Singapore offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.

EBB & FLOW PTE. LTD.

A passion for creating unique experiences.

Job Description

Guest Relations Executive | Pre-Opening

About Ebb & Flow Group
Ebb & Flow Group creates experiences that are thoughtful, creative, and effortless. We focus on quality, hospitality, and genuine connection, and we’re looking for team members who care about craft, culture, and making every guest feel truly welcome.

We’re launching a new concept, and this is a unique opportunity to be the first point of contact for our guests, shaping their experience from the very first hello.

What You’ll Do

• Welcome guests with professionalism, warmth, and impeccable grooming

• Run restaurant service smoothly, ensuring every guest receives exceptional attention

• Manage our 7-room reservations system and coordinate bookings efficiently

• Handle check-out bills, payments, and guest accounts accurately

• Monitor and respond to online reviews, protecting and enhancing our reputation

• Coordinate with the HQ team for private events, special bookings, and VIP services

• Support front-of-house processes, SOPs, and service standards

• Collaborate with Operations and Culinary teams for seamless service

• Assist with trial services, staff training, and pre-opening planning

Who We’re Looking For

• Experience in guest relations, front-of-house, or hospitality management

• Exceptional communication, organization, and problem-solving skills

• Passion for creating memorable, personalized guest experiences

• Professional presentation and grooming standards

• Comfortable managing digital reputation and guest interactions

• Flexible availability, including evenings, weekends, and holidays

• Pre-opening experience is a plus

Perks & Benefits

• Birthday leave 🎉

• Medical & dental coverage

• Staff discounts across all outlets

• Be part of a brand-new pre-opening team, shaping the guest experience from day one

Why Join Us
This is your chance to set the standard for hospitality, run service, coordinate special events, and be the face of a new concept guests will remember.

WELLNESS TCM BEAUTY & AROMATHERAPY MASSAGE PTE. LTD.

Job Description

1. Supervise daily front desk operations of the spa

2. Provide profesional and friendly customer service to all guests

3. Handle cashiering , payments and basic daily report

4. Coordinate with therapists and management to ensure smooth operations

5. Handle custome feedback and resolve issues professionally

Requirements

1. Min. 1-2 years of experience in spa, wellness customer service industry

2. Good communication and interpersonal skills

3. Basic computer skills, Pos system

4. Able to work weekends and public holidays

5. English and Mandarin speaking

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

Benefits

1. Attractive salary + incentives

2. Career advancement opportunities

3. Friendly working environment

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Guest Experience Executive, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. A Guest Experience Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Assist in “WOW” experience of guests.

- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.

- Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

- Manage queue at the desk and assist with the arrivals and departures at the front desk when required.

- Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.

- Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef

- Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.

- Maintain the required level of inventory on F&B items and Guest amenities.

- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.

- Project a professional image and manner with an emphasis on hospitality and Guest service.

- Solicit and provide feedback to the Guest Experience Manager on guest comments.

- Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times

- Comply with Hotel security, fire regulations and all health and safety legislation

- Familiarize with Hotel and Guest Experience policies.

- Undertake tasks as instructed by the Guest Experience Manager

- Serve your role and Team in an environmentally-conscious manner

- Coach new Guest Experience Executives on role and responsibilities

What are we looking for?

Guest Experience Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- At least 4 years of previous experience in the luxury hotel, leisure or retail sector

- Calm, efficient, resourceful and organised

- Excellent personal presentation and communication skills

- A passion for delivering exceptional levels of Guest service

- Ability to listen and respond to demanding Guest needs

- Multi-lingual

- Accountable and resilient

- Ability to work under pressure

- Flexibility to respond to a range of different work situations

Sheraton Towers Singapore Hotel

"To Be A World Class Hotel Reputed For Service Excellence And Product Quality"

Job Description

• Be well versed in operation of Front Office System (Galaxy/ Lightspeed).

• Create, amend or cancel room reservations for guests, including group arrivals.

• Pre-assign rooms and monitor on departures.

• Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

• Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

• Re-confirm mode of payment and establish credit with guests, especially in the extension of stay.

• Assign the requested room type and perform room move according to guest requests.

• Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

• Obtain guest particulars and update them, including guest preferences, in guest history.

• Perform foreign currency exchange in an accurate manner in accordance to hotel policies and procedures.

• Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

• Post room charges for early check-in, late departures or for discrepancies in room rates.

• Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

• Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

• Perform cashier closure and any other cashiering duties.

• Perform pre-night audit functions.

• Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

• Provide information on Marriott Bonvoy programme.

• Enrol guests to the Marriott Bonvoy programme of the hotel.

• Assist guests with the preparation and updating of room keys.

• Extend warm welcome and provide directions and information to guests while at the lobby.
 

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore

About the role: 

Guest Relations Executive (F&B Host/Hostess)

To support the seamless daily operations of the One-Ninety Restaurant, which includes maintaining exceptional service standards, facilitating communication team members, and addressing other operational needs at the One-Ninety Restaurant.

What you will do:

The Guest Relations Executive is the core of the Rooms/Food and Beverage Department operation. The incumbent will offer the guest of the One-Ninety Restaurant an enjoyable, dining experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness. He/She will ensure the seating efficiency of the Restaurant and handle inquiries from guests via phone calls or emails.

What you bring:

• Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant. 

• Postgraduate or diploma in hotel management or its equivalent 

• Possesses Executive Club/F&B service experience and operations expertise with a strong emphasis on VIP customer service.

• Skilled in building and maintaining relationships across departments and with guests.

• Adaptable to working in a fast-paced environment

• Team player 

• Attentiveness and patience towards the guest

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group’s SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations.

Job Responsibilities:

• Welcome and assist guests to ensure a positive and seamless dining experience

• Manage reservations, seating, and booking enquiries accurately

• Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email

• Provide clear information on menus, operating hours, promotions, and dining policies

• Handle group, corporate, and complex bookings, including pre-payments and special arrangements

• Support service recovery, guest feedback handling, and complaint resolution

• Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination

• Monitor enquiry channels and reservations to meet response time SLAs

• Promote menu highlights and offers to enhance guest engagement

• Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines

Job Requirements:

• 1–2 years of F&B or customer service experience is a plus (fresh grads welcome).

• Strong communication and interpersonal skills.

• Service-oriented with problem-solving abilities.

• Able to work shifts, weekends, and public holidays.

• Team player with a positive and professional attitude.

• Able to work in a fast-paced environment.

THE QUINCY HOTEL

Job Description

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications:

• Minimum ‘O’ Level education
• Read, Write, Speak English Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Good interpersonal and communication skills

QT Singapore

Job Description

Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Now that QT Singapore has officially opened its doors as one of the most talked-about hotel launches in Singapore, we continue to offer our team members the following outstanding benefits –

• Market leading, competitive salary packages paid above industry rates

• Unrivalled opportunities for development and growth 

• Training and coaching from leading names in global hospitality leadership

• A commitment to employees that work-life balance being paramount to a successfully performing team 

If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you. We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar. 

With the right attitude and a willingness to learn an exciting career in this world awaits you! 

The Scope:

As Guest Service Executive, you will ensure the satisfaction of guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. A Guest Service Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. 

Job Responsibilities:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel

• To anticipate and exceed our guest’s expectations at all times

• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests

• identify and look after key VIP guests and deliver VIP Amenities for their stay

• Resolve guest complaints by conducting thorough investigation of the situation and coming up with the most effective resolution 

• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place 

• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel 

• Ensure our guests receive a fast, efficient and friendly check in and check out 

• Ensure all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained 

• Preparation and co-ordination of group arrivals/departures

• Participate regularly in training courses and put the skills learned there into practice 

• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly 

• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel 

• Perform other duties assigned by the Front Office Manager or designates 

• Respond promptly to guest requests for a supervisor or manager 

Qualification: 

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects 

Experience:

• Previous Front Office experience in the hotel, leisure or retail sector would be an advantage 

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations 

Ascott International Management Pte Ltd.

Job Description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

Swire Hotels

["SEVEN DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.","Swire Hotels is a group of individual hotel brands who set out to craft extraordinary hospitality experiences for our guests. Our two brands, The House Collective and EAST, are found","all over the world, with The Upper House in Hong Kong, The Opposite House in Beijing, The Temple House in Chengdu, The Middle House in Shanghai, and EAST in Hong Kong, Beijing and Miami. Each of these hotels are exceptionally unique yet joined by a shared","appreciation for aesthetics and service excellence."]

Job Description

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role supervises the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Guest Experience Supervisor is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Monitor guest experience team member to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Inspect all VIP rooms prior to arrival

• Greet VIP guests personally

• Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• Maintain cashier float and ensures accurate daily report of all money received

• Attend to guest’s complaints, inquiries and requests, referees problems to GE Manager if he/she unable to assist

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• 2-3 years of relevant job experience

• Strong interpersonal and communications skills; Excellent command of both written and spoken English

• Great team player, flexible and self-motivated

The Cherries on Top (Nice-to-Haves):

• Diploma or above; graduate from hotel school or hospitality training institute is preferred

• Passionate, independent & able to work in a face-paced environment

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?

• Join our wellness programme to elevate your mental and physical wellbeing!

• Enjoy discounts at our restaurants, bars, and spa -- at all locations!

• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

We offer attractive benefits and excellent career development opportunities to our team members.

Want to be one of us? Please Apply Now!

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Swire Properties Hotel Management Limited

AlwaysHired Pte. Ltd.

Job Description

Front Desk Executive (5 Star Hotel / Telok Ayer)

• Salary: $2700 - $3200

• Location: Telok Ayer

• Meal Allowance + Performance Bonus

• 5 days work week, (rotating shifts – Morning, Afternoon, and Night)

  
  

Job Scope

• Partner with the Assistant Manager to deliver courteous and timely service to all hotel guests.

• Manage guest complaints, requests, and inquiries promptly and tactfully.

• Serve guest preferences to ensure services meet their expectations.

• Stay informed about hotel facilities, functions, and tourist-related information.

• Maintain professional and courteous relationships with all hotel personnel and ensure effective communication.

Key Requirements:

• Comfortable to work rotating shifts, weekends, and public holidays.

• Ideally 1–3 years of front office experience in a 4 or 5-star hotel capacity.
  

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Edward Tan Yiek
Registration Number: R25127149
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Guest Services Executive

As the Guest Services Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in to the time they are settled in their rooms.

Reporting to the Asst Rooms Divisions Mgr, the incumbent will be responsible to:

• Welcome guests and aid or make arrangements with guests’ luggage.

• Assist guests with the check-in process, ensuring a smooth and efficient experience.

• Provide timely and accurate information on their reservation, hotel services and amenities.

• Address guest inquiries and concerns promptly and professionally.

• Engage with guests in a friendly and approachable manner, creating a positive and welcoming atmosphere with the intention to build rapport leading to garnering positive reviews

• Handling incoming calls quickly and efficiently to connect to the respective guest or department.

• Dispatch Task / Job request via ‘Stay Please’ (Service Management System) to the relevant department for action and to follow-up on status of job completion.

• Undertake cashiering duties including the checking of guest bills before presentation to guest upon departure.

• Adhere to all hotel policies, procedures and guidelines.

• Assist with Front Office operational tasks where necessary.

Requirements

• Experience in either Concierge, Guest Relations or Reception

• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills

• Positive and enthusiastic attitude with a can-do spirit

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

• Flexibility to work various shifts, including weekends and holidays

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore 
 

About the role:

Guest Relations Executive, Front Office 

The Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do: 

• Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc. 

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone; 

• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests. 

• Reports to the Duty Manager for further follow-up when necessary.

What you bring:

• Preferably a Diploma holder in Hospitality or its equivalent

• One (1) year of relevant experience within Four Seasons  (or a top luxury group) is considered an asset

• Good organisational skills, ability to prioritize workload and handle pressure

• Excellent interpersonal and communication skills

• Knowledge of Opera System would be an added advantage

• Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences

• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires flexibility in scheduling, with the ability to work on weekends and festive holidays.

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine, warm way at all times.

• Assist the Duty Manager in ensuring smooth operations at the front office.

• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.

• Able to assist the Guest Service Executive in resolving any operational issues.

• Assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.

• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely, and VIP arrivals are checked.

•  Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so, too.

• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.

• Identify the person to whom he/she is speaking and the subject of the request, and direct the guest accordingly.

• Monitor performance standards, reporting issues/concerns as needed.

•  Able to assist the Duty Manager in handling guests’ requests and complaints.

• Able to train all existing and new team members.

• Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).

•  Able to assist the Assistant/Front Office Manager in monitoring and checking on retroclaims.

• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or equivalent

• Minimum of 3 years of relevant experience in a similar capacity 

• Previous experience in a similar leadership role is an asset

• A service-focused personality is essential

• Prior experience working with Opera or a related system

• Strong interpersonal and problem-solving abilities and the ability to lead by example

BHIRAJ BURI GROUP

["We strive to be more than a property developer \u2013 aside from transforming buildings and spaces in the heart of Bangkok, BHIRAJ BURI GROUP offers a full range of services that responds to your needs.","We \u201ccreate\u201d dynamic designs","We \u201cmanage\u201d with an inherent understanding of our client\u2019s identity","We \u201cdevelop\u201d innovation that responds to a sustainable future","We bring our expertise in property management by delivering solutions to all stages of any project. This includes land procurement, design, planning and construction, delivering an authentic and superior experience that is reflective of our client\u2019s needs."]

Job Description

Job Responsibility :

• Strategic planning  and compliance programs

• Providing service for internal and external customers

• Telephone service

• Welcome and assist to VIP/VVIP Guest

• Business Center Service

• Handling guests complaint

• Case management found the cases of missing and disappeared (Lost & Found)

• Coordination and service locations

Job Specification :

• Bachelor’s degree in any field.

• Bachelor Degree or higher in any field.

• At least 3 years’ experience in service.

• Good analytical, problem solving.

• Ability to work well under pressure with service minded and strong interpersonal skills

• Good computer skills especially in MS Office.

• Good command in English Language.

Samaraya Wellness Resort

Job Description

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The position is responsible in managing various aspects of the Lobby Operation at Raffles Hotel Singapore and ensures the seamless delivery of the service experience throughout the entire guest journey. Together with the Lobby Operations management team, the Lobby Supervisor acts as the center of all communication and action during any irregular incident during a guest’s stay.

Primary Responsibilities

Delivers the guest journey from pre-arrival to post-departure

• Supervises the Raffles Hotel Singapore guest experience through a seamless flow of processes.

• Leads the Lobby Ambassadors in providing a first-class arrival experiences for all guests including a seamless and personalised check-in experience.

• Ensures the smooth running of the Lobby Operation team by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

• Upholds a flawless impression and perception of Raffles Hotel Singapore products and colleagues.

• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

• Maintains the Lobby operation team as a one-stop shop and information center for any guest related matter.

• Maintain the Lobby Operations team as acting host for all main building outlets.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Handles cashier and Lobby Operation Coordination Duties

• Supervises accurate execution of all cashiering and billing duties.

• Cooperates with the Finance team and trains the Lobby team on credit policies and procedures.

• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and completion of all essential preparatory tasks prior to guests’ arrivals.

• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieve all goals as set by management.

• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.

Maximise efficiency of resident and guest incident management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.

• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.

• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.

• Seeks constant Improvement of quality in product and services.

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Manager and always reinforces hotel values.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or degree from preferably hospitality or related field.

• Minimum 3 years’ relevant experience with at least 1 year at a supervisory level.

• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.

• Contributes in the team, work punctually and effectively.

• Ascertains and addresses guest/colleague needs.

• Supervises, trains and motivates individuals and creates and maintains a cohesive team.

• Focuses on service with an eye for detail and an approachable attitude.

• Works well under pressure, analyzes and resolves problems, and exercises good judgment.

• Prioritises and organises work assignments and delegates work effectively.

• Self-motivates and shows good initiative in a dynamic environment.

• Ensures security and confidentiality of guest and hotel information.

• Possesses good computer and property management system skills.

• Flexible and able to embrace and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

The Village Hotel

Job Description

Responsibilities:

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

The Village Hotel

Job Description

Responsibilities:

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.

Marriott International

Job Description

Marriott International

Job Description

Aloha Resort

Job Description

About the role

As the Front Office Supervisor at Aloha Resort, you will play a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services. In this full-time position, you will be responsible for overseeing the day-to-day activities of the front office team, providing exceptional customer service, and contributing to the overall success of the resort on the beautiful island of Ko Samui, Surat Thani.

What you'll be doing

• Supervising and coordinating the front office team, including scheduling, training, and performance management

• Handling guest inquiries, reservations, check-ins, and check-outs in a professional and courteous manner

• Resolving guest concerns and complaints effectively and promptly

• Maintaining accurate records and reports for front office operations

• Implementing and monitoring front office policies and procedures to ensure high standards of service

• Collaborating with other departments to ensure seamless guest experiences

• Identifying opportunities for process improvements and contributing to the overall growth of the resort

What we're looking for

• Minimum 2-3 years of experience in a front office or guest services supervisory role within the hospitality industry

• Strong customer service orientation with the ability to handle a wide range of guest inquiries and requests

• Excellent communication, interpersonal, and problem-solving skills

• Proficiency in using front office software and hotel management systems

• Proactive and adaptable, with the ability to work effectively in a fast-paced environment

• Fluency in English, with proficiency in Thai or other languages an advantage

• Relevant qualifications or experience in hospitality management or a related field

What we offer

• Service Charge

• Uniform

• OC

• 3

Coral Cliff Beach Resort

Job Description

About the role

We are seeking a friendly and professional Reception team member to join our dynamic hospitality team at the Coral Cliff Beach Resort in Koh Samui, Surat Thani. In this full-time role, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth running of our resort operations.

What you'll be doing

1. Greeting and welcoming guests in a warm and courteous manner upon arrival

2. Efficiently handling guest check-ins and check-outs, as well as managing room reservations

3. Responding promptly to guest inquiries and requests, and providing information about the resort's facilities and local attractions

4. Maintaining accurate records and documentation related to guest stays

5. Assisting with the coordination of transportation and other guest services

6. Ensuring the reception area is well-organised and presentable at all times

7. Collaborating with other departments to deliver a seamless guest experience

What we're looking for

1. Previous experience in a customer service or hospitality role, preferably within a hotel or resort setting

2. Excellent communication and interpersonal skills, with the ability to converse fluently in English

3. Strong organisational and multitasking abilities to handle various tasks simultaneously

4. Proficient in using computer software and hotel management systems

5. A friendly, professional and customer-focused attitude

6. Flexibility to work in a fast-paced environment and during peak periods

What we offer

At Coral Cliff Beach Resort, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health and wellness packages

2. Opportunities for career development and training

3. Discounted rates on resort accommodations and dining

4. A vibrant and inclusive company culture

About us

Coral Cliff Beach Resort is a renowned beachfront resort located on the idyllic island of Koh Samui. With our stunning natural surroundings, luxurious amenities, and exceptional service, we strive to create unforgettable experiences for our guests. Join our team and be a part of our continued success in the hospitality industry.

Apply now to become our next Reception team member!

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Listed Company

• Working Location: CBD Area

• Working Days: 5 days work week (8 hours per shift)

• Salary Package: $3300 + Shift Allowance + AWS + VB

• Entry Level are welcome

Your Role, Your Influence:

• Attend to walk-in guests and solve their issues effectively and promptly

• Processing membership related transactions

• Prepare daily shift opening and closing documents

• Adhere to SOP all the times

• Work closely with Marketing teams and keep membership promotions updated

• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Degree in Hospitality Management or relevant field

• Willing to work rotating shifts and during weekends and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic Up to $2800 + $300 (Clothing Allowances)

• Well Established Company

• Working Location: CBD Area

• Working Timing: Mon – Friday, 9am – 6pm

• 1 year experience in customer service, events or hospitality

Your Role, Your Influence:

• Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs

• Work as a team with Project Management Team or Senior Community Associate to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members.

• Prepare and distribute promotional materials & partnership news to guests/potential members

• Be responsible for info email queries and replying or forwarding them as necessary Operations

• Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to Accounting team.

• Coordination with other team, vendors or Building Management for IT, Engineering, Housekeeping & Accounting related tasks

• Ordering consumables & operating supplies with approval from Community Manager

• Submit receipts to Community Manager for expense reports

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts and other collaterals.

• For any walk-in queries and leads, either escalate it to the relevant Sales team member if it's a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead in to a deal

• Taking ownership of events on a rotational basis to be able to give the client a smooth service

The Ingredients for Success:

• 1 year experience in customer service, events or hospitality

• Must have strong verbal and written communication skills in English

• Basic computer skills in Word, Excel, Powerpoint

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

CONRAD SINGAPORE MARINA BAY

Job Description

A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Guest Experience Executive, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. A Guest Experience Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist in “WOW” experience of guests.
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Manage queue at the desk and assist with the arrivals and departures at the front desk when required.
• Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.
• Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef
• Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Maintain the required level of inventory on F&B items and Guest amenities.
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
• Project a professional image and manner with an emphasis on hospitality and Guest service.
• Solicit and provide feedback to the Guest Experience Manager on guest comments.
• Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times
• Comply with Hotel security, fire regulations and all health and safety legislation
• Familiarize with Hotel and Guest Experience policies.
• Undertake tasks as instructed by the Guest Experience Manager
• Serve your role and Team in an environmentally-conscious manner
• Coach new Guest Experience Executives on role and responsibilities

What are we looking for?

Guest Experience Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• At least 4 years of previous experience in the luxury hotel, leisure or retail sector
• Calm, efficient, resourceful and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Multi-lingual
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join a dynamic team and take on a pivotal role in enhancing guest experiences through operational excellence. This position involves managing various facets of operations in a vibrant residential environment.

Responsibilities:

• Oversee all operational aspects related to administration, finance, guest services, housekeeping, front office, and reservations.

• Ensure adherence to established reception policies and procedures to maintain high service standards.

• Manage accounts payable and receivable, including executing financial transactions such as bill payments, invoicing, and processing refunds.

• Provide exceptional customer service to internal and external guests by effectively handling reservations and ensuring cleanliness standards are met across all areas, including guest rooms and common spaces.

• Process reservation requests from multiple channels, including email, online bookings, and service transfer requests.

Requirements:

• Diploma or NITEC in hospitality or tourism is required.

• A minimum of 3 to 5 years of experience in the hospitality or customer service sector is preferred.

• Proficiency in OPERA systems and Microsoft Office.

• A strong passion for helping others and a commitment to providing outstanding service.

• Ability to collaborate effectively in a team-oriented environment and consistently deliver high-quality work.

• Willingness to work shifts, including weekends and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Elephanthills Co., Ltd.

Job Description

Roles and Responsibilities

• Manage and coordinate all aspects of the inspection tours, ensuring itineraries are executed perfectly and client needs are anticipated and met.

• Be physically present at the camps during agent/client activity to guarantee service delivery meets the highest standards.

• Conduct personalized welcome and departure procedures for VIP guests and agents.

• Inform clients comprehensively about camp services, activities, safety procedures, and the company's conservation and sustainability initiatives.

• Serve as the critical communication link between the Chiang Mai Head Office, the Camps’ operational teams, and the international agents/guests.

• Coordinate efficiently with all departments (e.g., Reservations, Operation, Production team and Tour Guide) to fulfill special guest requests and resolve issues in real-time.

• Masterfully handle and resolve all guest inquiries, concerns, or unforeseen issues proactively and reactively with professionalism and diplomacy to ensure swift service recovery.

• Collect, analyze, and report on client and agent feedback to senior management, suggesting concrete strategies for continuous service improvement and maintaining brand reputation.
  

Qualifications

• Bachelor's Degree (or higher) in Hospitality Management, Tourism, Business Administration, Communications or a related field.

• Proven professional experience in a Guest Relations, Front Office or highly mobile client-facing role within the luxury hospitality or international tourism sector is highly advantageous.

• Fluency in English (written and spoken)

• Must possess a valid driving license and the ability to drive a car

• Open to all nationalities

• Work permit available only

Operational Requirement: The role demands mandatory and frequent travel to both of the company's camp to oversee guest operations:

• Elephant Hills in Phanom District, Surat Thani Province (Southern Thailand).

• The Bush Camp in Hot District, Chiang Mai Province (Northern Thailand).

Email : hrmanager@elephanthills.com

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Executive(Supervisor) to join our team!

As a Guest Relations Executive (Supervisor), we rely on you to:

• Lead and supervise service associates to ensure efficient daily operations and high-quality guest service delivery
• Manage guest relations by promptly addressing and resolving guest requests to maintain smooth operations
• Develop and implement strategies to enhance guest engagement and improve loyalty scores
• Recognize and respond to guest loyalty through personalized service that reflects professional hospitality standards
• Collaborate with team members to uphold the resort’s service excellence and guest expectations
• Adapt to shift work schedules to maintain consistent guest service coverage

We are looking for someone who:

• Experience in the hospitality industry with knowledge of OPMS (Opera Property Management System)
• Educational background related to hotel management or hospitality
• Strong communication skills demonstrated through effective engagement with international and domestic travelers
• Ability to deliver personalized guest service by identifying and responding to guest loyalty

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Claudine Pte. Ltd.

Job Description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Reservations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

Your responsibilities include:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant
• Manage reservations through phone calls, emails, and other forms of communications
• Assist the Managers with seat plan arrangements for each service
• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable
• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange for an interview.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in enquiries, incoming calls, emails, and tour bookings.

• Support member check-in and check-out processes, including the preparation of welcome packs.

• Assist with daily office operations, pantry management, and coordination with vendors and building management.

• Provide support for events, including setup and food and beverage arrangements.

• Attend to member requests and assist in resolving issues to ensure a positive member experience.

• Assist in promoting the workspace by managing leads and conducting tours for clients.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

Hilton Hotel

Job Description

A Guest Service Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Guest Service Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Langham, Hong Kong

["A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying\u2019nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East."]

Job Description

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2016 - 2025     Three Michelin Stars – T'ang Court

2021 - 2025    Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2025    Earth Check Certification Platinum Certificate

2004 - 2025    Caring Company Award

2020                  The Best of The Best Masterchef – T’ang Court

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

 Responsibilities

• Perform lobby reception supervisory duties including hotel guests check in & check out, enquires and cashier;

• Greet VIP guests;

• Assist the Business Centre and Guest Services areas whenever necessary;

• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;

• Promote hotel facilities including Health Club, Business Centre and F&B outlets;

• Follow up on amenities order on a daily basis;

• To provide on-the-job training to new colleagues;

• Handle ad hoc projects assigned by the management.

Qualifications

• Minimum 3 years working experience in hotel industry

• Relevant education background

• Independent & confident to work under pressure

• Good interpersonal skills

• Good team player with excellent communication skills in both English & Chinese

• Additional language would be an advantage

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect

Dynamic Human Capital Pte Ltd

Connecting talents . Driving dreams

Job Description

Work Type: Starting as a part-time employee for about three months, with the possibility of converting to full-time depending on performance | 5-day work week (rotating shifts, incl. nights) | 5-day work week (weekends/PH/ rotating shifts, incl. nights)

Key Responsibilities

Guest Experience

• Assist guests with check-in via mobile app or kiosk

• Encourage and guide guests on using the DiscoverASR app

• Handle guest queries and requests from arrival to departure

• Facilitate smooth communication and personalised service

Operations & Property Support

• Monitor room availability using the Property Management System (PMS)

• Ensure processes follow corporate guidelines

• Perform basic book-keeping when required

• Assist housekeeping with regular rounds, especially social spaces

• Handle walk-ins, emails, and phone enquiries

• Perform light housekeeping/engineering tasks

• Liaise with outsourced vendors for cleaning and maintenance

Community Building

• Observe guest preferences and manage guest profiles

• Support the Ambassador of Buzz in curating and executing events

• Proactively engage guests to gather feedback and improve experiences

Job Requirements

You are:

• Dynamic, self-motivated, and confident in communication

• Passionate about tech, creative, entrepreneurial, and collaborative communities

• A people person who’s hands-on and proactive

• Detail-oriented with strong problem-solving skills

• Tech-savvy and quick to learn new systems

• A bonus if you have a skill (coffee-making, bartending, singing, tech geek, etc.)

• Willing to work rotating shifts, including night shifts

Shortlisted candidates will be required to submit a 1-minute video: “All About Me”

EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job Description – lyf Guard (Guest Service)

Join our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard requires exceptional multitasking skills, as you will act as the go-to person for help, recommendations, advice, simply a friendly chat. You'll be a master multi-tasker, ensuring that every guest feels comfortable, supported, and part of our fantastic lyf community.

Responsibilities

1.      Managing Guest Experience:

·           Assist lyf guests with check-in procedures.

·        Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.

·           Conduct property tours for new and potential lyf guests.

·           Receive and promptly transmit messages to guests.

·           Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.

·           Promote and encourage the growth of ASR membership and lyf digital membership.

2.      Ensure operational efficiency:

·           Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).

·           Adhere to corporate guidelines for all operational processes.

·           Perform bookkeeping activities when required.

·        Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.

·           Manage walk-in inquiries, emails, and other lyf-related enquiries.

·        Supervise events to ensure compliance with house rules and address any issues that arise.

·        Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.

3.      Creating an inclusive and collaborative community:

·        Maintain guests' preference profiles and track their likes and dislikes.

·        Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.

·        Support the AOB in curating and planning the event calendar for guests.

·        Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.

·        Anticipate and address guests' needs to exceed their expectations.

Job Requirements

You are:

·        Experience in guest service or customer-facing roles is preferred.

·        Dynamic and self-motivated with strong verbal and written communication skills

·        Highly organized with excellent multitasking abilities.

·        Attention to detail and able to anticipate and react to the needs of guests' demands

·        Knowledge of property management systems and other relevant software is a plus

·        Tech savvy, able to pick up and use new systems and technology solutions easily

·        Familiarity with local attractions, services, and events.

·        Ability to remain calm and composed in challenging situations.

·        Flexibility to work in shifts, including weekends and public holidays.

·        Customer-oriented, warm and friendly personality with a genuine passion for creating a welcoming and inclusive community atmosphere.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in enquiries, incoming calls, emails, and tour bookings.

• Support member check-in and check-out processes, including the preparation of welcome packs.

• Assist with daily office operations, pantry management, and coordination with vendors and building management.

• Provide support for events, including setup and food and beverage arrangements.

• Attend to member requests and assist in resolving issues to ensure a positive member experience.

• Assist in promoting the workspace by managing leads and conducting tours for clients.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

Swire Hotels

SIX DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.

Job Description

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Guest Experience Assistant is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Prepare for daily arrivals and departures.

• Ensure all guest information such as identity card, credit card, contact details are input correctly in guest profiles and reservations.

• Assist with guest transportation by house car and taxi, and review next day transportation and on day report.

• Reply to guest emails in timely manner.

• Process all incoming and outgoing calls accurately and courteously to ensure smooth internal & external telecommunication as per hotel standards.

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Minimum 1 - 2 years of experience in customer service; fresh graduates will also be considered

• Diploma or above; graduate from hotel school or hospitality training institute is preferred

• Strong interpersonal and communications skills. Excellent command of both written and spoken English

• Great team player, flexible and self-motivated

The Cherries on Top (Nice-to-Haves):

• Passionate, independent & able to work in a face-paced environment

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?

• Join our wellness programme to elevate your mental and physical wellbeing!

• Enjoy discounts at our restaurants, bars, and spa -- at all locations!

• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

We offer attractive benefits and excellent career development opportunities to our team members.

Want to be one of us? Please Apply Now!

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Swire Properties Hotel Management Limited

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Company: Listed MNC in the leisure industry

• Location: Central Region

• Benefits: Excellent welfare, benefits, and career advancement opportunities

• Working Hours: Rotating shifts (5 days per week)

Key Responsibilities:

• Supervise daily membership and guest service operations

• Manage shifts and maintain accurate records

• Coordinate with front-of-house teams to ensure smooth service

• Support marketing initiatives, promotions, and event planning

• Uphold company policies and maintain confidentiality

Requirements:

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office

• Flexible to work rotating shifts, including weekends and public holidays
  

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Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group’s SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations.

Job Responsibilities:

• Welcome and assist guests to ensure a positive and seamless dining experience

• Manage reservations, seating, and booking enquiries accurately

• Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email

• Provide clear information on menus, operating hours, promotions, and dining policies

• Handle group, corporate, and complex bookings, including pre-payments and special arrangements

• Support service recovery, guest feedback handling, and complaint resolution

• Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination

• Monitor enquiry channels and reservations to meet response time SLAs

• Promote menu highlights and offers to enhance guest engagement

• Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines

Job Requirements:

• 1–2 years of F&B or customer service experience is a plus.

• Strong communication and interpersonal skills.

• Service-oriented with problem-solving abilities.

• Able to work shifts, weekends, and public holidays.

• Team player with a positive and professional attitude.

• Able to work in a fast-paced environment.

Marriott International

Job Description

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.