The best place to find hotel jobs in South East Asia!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Under the general direction of the Rooms Division Manager, support and oversee all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver guest experience that is unique and brings the brand to life.

Financial Returns

• Assist in coordinating the preparation of the departmental annual budget
• Control and monitor departmental costs/expenses on an ongoing basis to ensure performance against budget.
• In the absence of the Rooms Division Manager, prepare and submit statistical, performance and forecast reports as necessary, to facilitate Annual budget and strategic plan preparation and provide management with marketing information.
• Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.

Guest Experience

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Guest Relations personnel, to ensure IHG One Rewards members, Ambassadors, known repeat guests and other VIPs receive special attention and recognition

People

• Plans for future staffing needs with the Rooms Division Manager
• Recruits in line with company guidelines
• Prepares detailed induction programmes for new staff
• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensures training needs analysis of Front Office staff is carried out and training programmes are designed and implemented to meet needs
• Conducts probation and formal performance appraisal in line with company guidelines
• Maintains up to date staff records and approves leave requests etc
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations

Responsible Business

• Assists the Rooms Division Manager in all aspects of their duties
• Assist Rooms Division Manager in execution of the management of staff
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of the Rooms Division Manager
• Maintain inter-departmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence
• Promote Inter-hotel sales and in house facilities

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience. He/ She have to be able to speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications). 

• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance. 

• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage. 

• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire. Attend CERT training as required by law and regulations.

Locations available:

• Oasia Hotel Downtown
• Oasia Hotel Novena

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

COMO Lifestyle Pte Ltd

COMO Lifestyle is the culinary arm of COMO Group, founded by Christina Ong and headquartered in Singapore. Rooted in creativity, authenticity and committed service, COMO Lifestyle brings together acclaimed restaurants, specialty retail and gourmet distribution.

Job Description

Core Responsibilities:

Guest Experience

• Be the First Smile: Greet every guest with genuine warmth, making them feel like they’ve arrived at a friend’s home from the moment they walk through the door.

•       Take charge of the reception desk with grace. Whether managing reservations or small talking with walk-ins about wait times, keep the energy positive and communication clear.

•       Thoughtfully arrange seating and manage "out times" to ensure every guest has a relaxed, unhurried experience while keeping the restaurant’s rhythm steady.

•       Knowing Our Story: Dive deep into our menu and the history of our food, beverages and restaurant. You’ll be the go-to expert for guests, sharing your passion for our food with confidence and detail.

•       Work closely with our reservation team and restaurant manager. Together, you’ll coordinate table assignments and handle special requests to make magic happen for our guests.

Hands-On Coaching & Skill Development

•        Spearhead Onboarding: Guide the integration of new Guest Relations Executives, providing comprehensive, hands-on training in property protocols, VIP handling, and brand service standards.

•        Real-Time Scenario Coaching: Act as the primary escalation point for complex guest issues, utilizing these moments as live coaching opportunities to help junior staff build confidence in conflict resolution and service recovery.

•        Shadowing & Feedback: Conduct regular shadowing sessions with team members, offering constructive, actionable feedback to continually elevate their communication skills and guest engagement.

Cultivating a Culture of Excellence

•        Lead by Example: Serve as the benchmark for hospitality excellence on the floor, modeling impeccable grooming, emotional intelligence, and proactive guest anticipation.

•        Empower Junior Staff: Foster a supportive, psychologically safe environment where junior team members feel comfortable asking questions, sharing ideas, and making empowered decisions for guest satisfaction.

•        Peer Motivation: Champion daily briefings (line-ups), sharing success stories, highlighting positive guest reviews mentioning team members, and setting an inspiring tone for the shift.

Attention to Details

•       Setting up the Stage: From organizing the dining room to ensuring we have plenty of pristine menus ready, you will help create an environment that looks and feels inviting.

•       Keep your workspace and guest tables organized and sparkling. Whether it's preparing for a special event or jumping in to assist with a takeaway order, you are always ready to support the team.

•       Stay in constant sync with the restaurant manager, sharing updates on the floor’s timing so the whole evening runs like a beautifully choreographed dance.

Technical Requirements

•       Learn and effectively use the POS system to process orders and payments accurately.

•       Review, understand and remember the narratives and stories behind our Peranakan dishes to share with guests.

•       Updating guests’ information to the culinary team and the front-of-house team to ensure seamless operation and timely delivery of service

•       Maintain knowledge of the menu items, types of cutleries used for service, specials, and ingredients to provide informed recommendations and experience to guests.

•       Comfortable with the administrative side of things, using Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel with ease to keep our daily operations running smoothly.

•       Ensuring our menus provided in the dining room are current.

What We’re Looking For

•        A genuine love for working in a team environment, collaborating with colleagues to deliver exceptional service as one unit.

•        Strong communication skills, with a passion for interacting with guests and creating positive, delightful dining experiences.

•        Willingness and ability to stand for extended periods in a fast-paced environment while providing attentive service.

•        Proactively identify opportunities to enhance guest experiences through creative service initiatives or special offerings.

•        Enthusiasm for the hospitality industry and a desire to learn and grow within the role.

•        We welcome applicants who are passionate about people, eager to learn, and excited to create unforgettable experiences. 

•        Handling phone calls with a friendly, professional tone and make sure every special request (like a birthday or an allergy) is communicated perfectly to the kitchen team.

General Benefit

•        As part of our hospitality team, you will be on a 4 days and 5 days alternate work schedule to ensure rest is sufficient. 

•        Medical benefits such as basic outpatient coverage and group insurance are covered.

•        Daily staff meals and drinks are provided (breakfast and dinner).

•        Transport will be provided for late shift where applicable, in accordance with company policy.

•        Other additional benefits will be shared during the interview process.

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Under the general direction of the Rooms Division Manager, support and oversee all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver guest experience that is unique and brings the brand to life.

Financial Returns

• Assist in coordinating the preparation of the departmental annual budget

• Control and monitor departmental costs/expenses on an ongoing basis to ensure performance against budget.

• In the absence of the Rooms Division Manager, prepare and submit statistical, performance and forecast reports as necessary, to facilitate Annual budget and strategic plan preparation and provide management with marketing information.

• Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Oversee night audit function and preparation of daily financial reports.

• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.

Guest Experience

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition

• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

• Monitor Front Office, and particularly Guest Relations personnel, to ensure IHG One Rewards members, Ambassadors, known repeat guests and other VIPs receive special attention and recognition

People

• Plans for future staffing needs with the Rooms Division Manager

• Recruits in line with company guidelines

• Prepares detailed induction programmes for new staff

• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

• Ensures training needs analysis of Front Office staff is carried out and training programmes are designed and implemented to meet needs

• Conducts probation and formal performance appraisal in line with company guidelines

• Maintains up to date staff records and approves leave requests etc

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

• Regularly communicates with staff and maintains good relations

Responsible Business

• Assists the Rooms Division Manager in all aspects of their duties

• Assist Rooms Division Manager in execution of the management of staff

• Control the availability of rooms, rooms types, accuracy of room count and rate categories

• Maximize occupancy, revenue and average rate while maintaining high service standards

• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

• Turn away guests if occupancies deem it necessary ensuring no good-will is lost

• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

• Know system recovery procedures

• Interpret computer reports

• Compile statistics for front office and provide reports relating to that area

• Continually check the accuracy of room count

• Approve upgrades and special amenities in absence of the Rooms Division Manager

• Maintain inter-departmental relationships to ensure seamless customer service

• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

• Provide input for Front Office Departmental Meetings and deputizes in cases of absence

• Promote Inter-hotel sales and in house facilities

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience. He/ She have to be able to speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week

• Duty Meal

• Uniforms/ Laundry Services

• Midnight Transportation

• Birthday Off

• Learning and Development Opportunities

• Flexi Benefit

• Insurance Coverage

• F&B discount at Hotel’s selected Restaurant

• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Marriott International

Job Description

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with a guest-centric approach.
• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Lead daily front office operations:  Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service:  Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives:  Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests:  Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience:  Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team:  Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Angsana Laguna Phuket Hotels

Job Description

Leading Nation HK Limited

Leading Nation

Job Description

About Us

At Leading Nation, we’re redefining modern hospitality through visionary concepts and exceptional guest experiences. Headquartered in Hong Kong, we curate and operate a growing portfolio of award-winning restaurants, bars, and private clubs across Asia — each with its own distinct identity yet united by a shared commitment to excellence and innovation.

Our celebrated portfolio includes The Diplomat, honored among Asia’s 50 Best Bars; Two-Michelin Star, Cristal Room by Anne-Sophie Pic, helmed by the world’s most decorated chef with an extraordinary 10 Michelin Stars; The Merchants, recognised by Tatler Dining for its refined modern Asian cuisine also Michelin mentioned; Sushi Mamoru, an intimate omakase experience led by masterful Japanese craftsmanship; the acclaimed Torikaze deemed as the hardest seats to secure in Japan; and WAGYUMAFIA, a cult-favorite global sensation that has turned Wagyu into a modern icon. Our multi-location brands — Morty’s, Mashi no Mashi (Wagyu Ramen), and Elephant Grounds (Lifestyle Specialty Coffee) — continue to champion craftsmanship, community, and creativity across the region.

Anchoring our portfolio is Forty-Five at Landmark, a three-story, 20,000-square-foot destination redefining the intersection of art, design, and gastronomy in the heart of Hong Kong. With regional expansions such as the soon-to-launch Elephant Grounds Singapore, Leading Nation continues to set new benchmarks for world-class hospitality across Asia.

Company Website: www.leadingnation.com

We are seeking an experienced and passionate Head Sommelier to lead the beverage service at Cristal Room by Anne Sophie Pic, a sophisticated French fine-dining restaurant in Hong Kong. This is a key leadership role for a professional who will curate exceptional wine and beverage pairings to complement our culinary journey.

Key Responsibilities:

• Manage the full wine and beverage program, including cellar management, inventory control, and cost optimization

• Create and present refined wine pairings and tasting menus for guests

• Train and lead the sommelier and service team to deliver outstanding guest experiences

• Work closely with the kitchen team to ensure seamless harmony between wine and cuisine

• Handle wine list development, supplier relationships, and special events

Qualifications:

• Minimum 5 years of sommelier experience in fine-dining or luxury restaurants, with at least 2 years in a leadership role

• Extensive knowledge of French wines and international wine regions

• Professional certification (e.g., Court of Master Sommeliers, WSET Level 3 or above) preferred

• Strong leadership, communication, and guest relations skills
   

Benefits:

• 8 rest days per month (after probation)

• Annual leave & Statutory holidays

• Marriage leaves, Maternity leave, Paternity leave, Compassionate leave, etc

• Meal allowance

• Monthly Card Tips

• Medical allowance

• Staff discount

• Performance-based Salary Review

• Friendly working environment

• On the job training

• Excellent Career Exposure

Interested parties please send your full resume including PRESENT & EXPECTED salary and DATE of available to "HR & Admin. Dept." by clicking Apply Now below. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.

Elitez Pte Ltd

Established since 2010, Elitez Pte Ltd is a strategic partner in operational projects, general recruitment and payroll management. With the single-minded focus by our founding team, we emerged as a market leader within the FMCG manpower sphere in 2013. There-on, we evolve ourselves to be a strategic partner in managing service-driven outsourced manpower teams.

Job Description

1. Front Office Executive

Salary: $2,500 – $3,200 per month
Employment Type: Full-Time

Working Hours

3 rotating shifts, including weekends and public holidays:

• Shift A: 7:30 AM – 5:00 PM

• Shift B: 1:30 PM – 11:00 PM

• Shift C: 10:30 PM – 8:00 AM

$10 night shift allowance applicable for Shift C. Other shift timings may be required based on operational and manning requirements.

Job Responsibilities

• Handle guest check-ins, check-outs, room allocations, guest profile updates and cashiering duties.

• Serve as the first point of contact in resolving guest enquiries and complaints professionally.

• Provide guidance and supervision to Front Office Associates and Guest Experience team members.

• Monitor guest feedback and reviews to maintain high service standards.

• Promote and drive room upselling initiatives to maximise hotel revenue.

• Ensure smooth daily Front Office operations and excellent guest experience.

Job Requirements

• Minimum 1–3 years of experience in Front Office or hotel operations.

• Minimum A / O / N Level qualification.

• Familiar with OPERA, StayPlease and Microsoft Office.

• Good communication skills in English.

• Additional language skills will be an advantage.

• Able to work rotating shifts, including weekends and public holidays.

2. Guest Experience Ambassador (Bell Services – Senior Role)

Salary: $2,200 – $2,500 per month
Employment Type: Full-Time

Job Responsibilities

• Provide guidance, training and leadership to Guest Experience Associates and Gym Attendants.

• Warmly welcome arriving and departing guests.

• Assist guests with luggage handling and transportation arrangements.

• Coordinate limousine and taxi bookings.

• Manage mail and newspaper deliveries.

• Conduct daily operational checks, opening and closing duties.

• Ensure cleanliness and smooth operations of the Gym, Pool and Sky Lounge.

• Assist guests with navigation between different wings of the hotel.

Job Requirements

• Minimum A / O / N Level qualification.

• Fresh graduates and entry-level candidates are welcome to apply.

• Basic knowledge of Microsoft Office and OPERA systems.

• Friendly, approachable and customer-oriented.

• Possess good interpersonal skills and emotional intelligence.

• A strong team player with a positive attitude.

3. Guest Experience Associate (Bell Services)

Salary: $2,000 – $2,200 per month
Employment Type: Full-Time / Casual Labour Available

Job Responsibilities

• Welcome and assist guests upon arrival and departure.

• Handle guest luggage carefully and professionally.

• Assist with transportation arrangements and guest requests.

• Handle mail and assist guests with navigation within the hotel.

• Maintain cleanliness of the lobby and surrounding areas.

• Report any defects or maintenance issues promptly.

• Support the upkeep and daily operations of the Gym, Splash Pool and Sky Lounge.

• Ensure adequate replenishment of towels, water and other guest amenities.

• Conduct basic equipment and facility checks.

Job Requirements

• Minimum A / O / N Level qualification.

• Fresh graduates and entry-level candidates are welcome to apply.

• Basic knowledge of Microsoft Office and OPERA systems.

• Friendly and customer-oriented personality.

• Willingness to learn and develop new skills.

• Able to work as part of a team.

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using, and disclosing your personal data for the purpose stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

Adrian Chan| EA Personnel No: R2199063

Elitez Pte Ltd | EA License No: 16C8004

PARKROYAL COLLECTION Marina Bay, Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

About the role

Administer the operations of the Front Office Department to the best efficient quality and adhering to brand standards. Maintaining smooth and organised operations of various section with emphasis on politeness, courtesy and professionalism among all service associates. Involve in training and motivating service associates by using experiences, supervisory knowledge and leadership skills.

Key responsibilities

• Supervises overall activities in the department

• Supervises and delegates duties to supervisors and prepares work schedule for them

• Develops weekly host schedules, monitors team attendance and put up the leave calendar

• Supervises all sections and improvements in operation where opportunities to develop service standard are found

• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge

• Keeps knowledge/information of any change in hotel policy and procedure and enforce them

• Ensures good communication and cooperation between front office department and other departments

• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day are performed accordingly to standards and hotel requirements

• Controls service recovery expenses of front office department

• Maintains a personalized service standard of the reception by constant training and motivation of the team members

Requirement

• Three or more years of progressive managerial experience in a similar capacity

• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities

Kulnari Adventure Golf Pte Ltd

Job Description

About the role

As a Guest Services Supervisor at Kulnari Mystery Golf, you are the bridge between operations and storytelling. You'll ensure the floor runs seamlessly, the team performs confidently, and every guest leaves having experienced something memorable. This role requires strong operational control, people development skills, and the ability to stay composed in a dynamic, guest-facing environment.

Key responsibilities

• Plan and deploy daily manpower based on booking volume and guest flow
• Ensure all stations are adequately staffed to maintain a smooth and immersive experience
• Anticipate peak periods and adjust deployment in real time to avoid service gaps
• Host customers for venue recce and work with restaurant team to propose suitable packages
• Manage guest interactions with professionalism, especially in high-pressure or demanding situations
• Resolve feedback and service issues calmly while protecting the Kulnari experience
• Reply to Google reviews
• Conduct structured role-play sessions to prepare part-timers and interns for real guest scenarios
• Ensure adherence to SOPs while remaining flexible to operational needs
• Monitor performance and provide real-time, constructive feedback

About you

• Experience in hospitality, attractions, or fast-paced service environments
• Strong composure — able to stay calm, clear, and solution-focused under pressure
• Confident in handling difficult guests without escalating situations
• Passion for coaching and developing junior team members
• Willingness to work weekends, evenings, and public holidays
• Take ownership of the floor like it's your own business
• Notice problems before they happen
• Firm but fair with your team

About us

At Kulnari Mystery Golf, we don't just run a venue, we deliver an experience. We are committed to ensuring great experiences come from both structure and people.

Marriott International

Job Description

Marriott International

Job Description

KPMC COMPANY LIMITED

Job Description

Guest Experience Coordinator – Pre-Opening Team
Soi Sukhumvit 31, Bangkok

We are looking for a Guest Experience Coordinator for a new lifestyle venue opening in November on Soi Sukhumvit 31 in Bangkok. The venue has a restaurant, a coworking area, an activity area, and a wellness area.

You're here to make sure every guest has the best time possible, from the moment they book online until they leave, always ready to help, always looking for ways to make the experience better

What You Will Do

• Manage bookings on the online system

• Answer and respond to messages from social media and online channels

• Welcome guests when they arrive on-site

• Coordinate with the wellness area and activity area for guest bookings, schedule, availability, and arrival flow

• Make sure guests have a great experience in every area, restaurant, coworking, fitness, and wellness

• Help solve any guest problems quickly and nicely

A Day in the Life

Morning: check bookings, confirm today's reservations across restaurant, spa and activity, reply to online messages

Guests arrive: welcome them, guide them to the right area, make sure they feel looked after from the first minute

Throughout the day: stay close to all areas, step in personally the moment a guest has a question, a request, or a problem

Evening: welcome evening guests, coordinate the outdoor area, make sure the day ends smoothly

You're the person guests remember, and the person the team calls when a guest needs something extra

About You

• Exceptionally good people skills

• Strong customer mindset, always thinking about the guest first

• Continuous improvement mindset, always looking for ways to make things better

• Fluent in Thai, good English is a plus

• Comfortable with online tools and social media

• Ready to help build a new venue from the start, some things may change fast in the beginning

• Candidates have full working rights for Thailand

6d / week
25,000 THB / month + Service Charge

Accor Asia Corporate Offices

Job Description

Company Description

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

Job Description

• Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members.
• Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades.
• Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins.
• Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues.
• Assist with check-ins, check-outs, and guest communication during peak operational hours.

Qualifications

• Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment.
• Strong familiarity with hotel Property Management Systems (PMS) especially Opera.
• Excellent verbal and written English communication skills.
• High attention to detail with strong multitasking and problem-solving abilities under pressure. 

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!

Yummi Umami Co., Ltd.

Job Description

JOB SUMMARY
FOH Staff are the frontline ambassadors of Yummi Umami. Whether welcoming guests at our onsen, serving in the dining room, or running food, this role delivers the seamless wellness-and-dining experience that drives our 4.5+ star guest satisfaction KPI.

RESPONSIBILITIES

• Guest Service Excellence: Greet guests warmly, execute Yummi Umami’s steps of service, and anticipate guest needs across the venue floor.

• Punctuality Compliance: Arrive fully prepared and clock in exactly on time for every scheduled shift using the company app.

• Operational Discipline: Maintain venue cleanliness, bus tables swiftly, run food and beverages accurately, and complete assigned side-duties without delay.

• Menu & Concept Knowledge: Maintain an accurate understanding of both the onsen facilities and the food/beverage menus to guide guests confidently.

• Reasonable Collaboration: Provide hands-on support during operational surges, contributing actively where skills, safety, and capabilities align with immediate business needs.

• Operational Flexibility: Perform other duties as assigned by management to support the overall success and daily function of the business.

JOB REQUIREMENTS

• Prior experience in food service, guest relations, or hospitality is preferred but not required if the candidate shows a strong drive to learn.

• Warm, professional demeanor with excellent interpersonal skills.

• Punctual, reliable, and a highly cooperative team player.

• Must be legally authorized to work in Thailand without visa sponsorship.

• Ability to work in a shift-based environment (including weekends and public holidays).

Aura Bangkok Clinic (Retail)

Aura Bangkok Clinic Co., Ltd is Bangkok’s fastest growing Aesthetic Clinic. Founded in 2016 and began its expansion from the heart of Bangkok’s very own metropolitan

Job Description

Overall values:

• Strong passion in bringing a high-quality medical service to everyone at a reasonable price.

• Lead, inspire and motivate team member to always stay in a fast-paced, revenue-driven work environment.

• Always analyze and optimize on-the-go. We are bringing the aesthetic industry towards a new break through, there will be many obstacles. Persevere through all of them.

• Advice and coach team member. We value high-growth employees and reward them handsomely. Evaluate and give constructive feedback your team member to support her high-growth career path.

• Excellent presentation skill with strong logical thinking. 

• Excellent management skill. Always plan ahead. Always have backup plan. Strong can-do attitude.

• Always strive only for the best. Always go beyond expectation. Always set an almost impossible goal. Never settle for an easy one.

Job descriptions:

• Preparing guest schedules and ensuring treatments are booked accurately and timely. 

• Schedule appointments for customers and therapists. 

• Assign therapists and explain their responsibilities. 

• Preparing daily sales reports and accompanying work sheets. 

• Ensure timely and accurate billing for treatments. 

• Capable of handling early-stage client concerns and unique requirements. 

• Effectively promote and sell spa programs to groups and walk-in clients. 

• Handle client complaints and feedback, directing them to the proper offices for resolution. 

• Process payments for spa services. 

• Manage spa inventory and restock products as needed.

• Taking on additional responsibilities as needed.

Requirement:

• Graduated in any bachelor’s degree.

• Excellence communication skills in English

• Proven minimum one year experience in a receptionist function inside the spa would be advantage.

• Good interpersonal skills and a team player.

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Quick problem-solving skill.

• Good analytical, logical and mathematical skill.

• 6 days off per month (excluding weekends and public holidays)

• Available for shift work.

BHIRAJ BURI GROUP

BHIRAJ BURI GROUP (BBG) is one of Thailand’s leading integrated urban ecosystem developers and curators, creating sustainable places where people can work, live, play and eat. With over 40 years of experience and more than 800,000 sq.m. of assets across Bangkok, BBG operates businesses in workplace, MICE, lifestyle and F&B solutions. Through quality infrastructure, curated experiences, strategic partnerships and responsible asset management, BBG creates long-term value for businesses, communities and the city. Guided by its Built for Good philosophy, BBG is committed to shaping a better future for generations to come.

Job Description

Job Purpose

Lead and oversee daily Front Office operations to ensure smooth guest services, efficient team performance, and a high level of guest satisfaction throughout the guest journey.

Key Responsibilities

• Plan and oversee daily Front Office operations, including Check-in, Check-out, Guest Services, and Front Desk activities.

• Manage manpower planning, work schedules, shifts, and workload allocation according to occupancy and operational requirements.

• Supervise and support Front Office team members to ensure service quality and operational standards.

• Monitor room status, arrivals, departures, VIP guests, special requests, and occupancy to ensure smooth daily operations.

• Handle and resolve guest requests, complaints, and service recovery professionally and promptly.

• Coordinate with Housekeeping, Reservation, Engineering, Security, and other departments to ensure seamless guest experiences.

• Ensure accurate handling of guest accounts, payments, deposits, and Front Office documentation according to hotel procedures.

• Monitor team performance, provide coaching, and develop team members to improve productivity and service standards.

• Ensure compliance with hotel SOPs, safety, security, and service standards.

• Support Front Office Manager / Hotel Operations Manager in operational improvement and other assigned responsibilities.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Hotel Management, or related field.

• Minimum 3–5 years of Front Office experience, with supervisory experience preferred.

• Strong skills in Front Office Operations, Team Leadership, Guest Relations, Problem Solving, and Service Excellence.

• Good communication skills in Thai and English.

• Able to work shifts, weekends, and public holidays.

Private Advertiser

Job Description

Note to Applicants:
This role is based in a transit hotel environment, supporting guests with short-stay and time-based bookings.

This is a 5-day work week with rotating shifts. Kindly note that the hotel operates 24 hours a day, so the role will include different shifts, including night shifts where required.

Key Responsibilities

1.      Front Office Leadership and Shift Accountability

• Take full responsibility for front office operations during the assigned shift.

• Lead and support receptionists directly, providing clear direction in the absence of front office supervisors.

• Manage desk coverage, task allocation and break scheduling to maintain service levels at all times.

• Maintain overall control of the front desk environment, pace and professionalism.

• Step in proactively during high-pressure situations to stabilise operations

2. Guest Experience Oversight and Service Recovery

• Monitor the guest journey from arrival to departure and intervene when issues escalate beyond receptionist authority.

• Handle complex guest complaints, sensitive situations and service failures personally.

• Apply service recovery measures responsibly, balancing guest satisfaction with hotel policies and operational constraints.

• Ensure guest issues are fully resolved and followed through during the shift.

3. Room Flow, Availability, and Operational Decisions

• Maintain close coordination with housekeeping to monitor room status, readiness and prioritisation.

• Make informed decisions regarding early arrivals, late departures, room moves, and upgrades within approved guidelines.

• Balance guest expectations with operational capacity to avoid overpromising during peak demand.

• Adjust plans quickly during irregular operations such as flight disruptions or sudden demand spikes.

4. Training, Coaching, and Team Development

• Provide on-the-job training and guidance to receptionists during live operations.

• Coach team members on guest handling, system accuracy, billing procedures, and professional conduct.

• Support onboarding of new receptionists through supervision and feedback.

• Identify skill gaps or recurring errors and recommend additional training to the Front Office Manager

5. Performance Management and Discipline

• Monitor individual and team performance during the shift.

• Address performance or conduct issues immediately and professionally.

• Reinforce service standards, accuracy expectations and compliance requirements.

• Escalate repeated performance concerns with clear documentation and examples.

6. Financial Control, Compliance, and Risk Management

• Oversee front office billing accuracy, cash handling and shift closure processes.

• Approve refunds, allowances and adjustments within authorised limits and ensure proper documentation.

• Review discrepancies and ensure corrective action is taken promptly.

• Support audits, investigations and compliance with financial and operational controls.

7. Communication, Reporting, and Team Discipline

• Prepare clear and concise shift handovers outlining key events, decisions and unresolved issues.

• Communicate operational risks, guest escalations and irregular situations to the Front Office Manager in a timely manner.

• Address performance or conduct issues immediately and escalate ongoing concerns appropriately.

• Promote a calm, professional working environment through leadership by example.

8. Security, Safety, and Risk Management

• Act as the primary front office contact for security and safety matters during the shift.

• Respond to incidents, suspicious behaviour, or emergencies in line with procedures.

• Ensure guest information is protected and confidentiality standards are maintained.

• Coordinate with Security and other departments during emergency situations.

Qualifications & Requirements

• Previous duty management or front office leadership experience preferred to ensure familiarity with operational standards, guest flow, and team supervision.

• Strong understanding of front office operations, guest flow and service recovery.

• Strong decision-making skills with the ability to manage front office operations independently during assigned shifts.

• Strong communication skills and the ability to remain composed under operational pressure.

• Flexible to work rotating shifts, including weekends and public holidays, as required by operational needs.

THE WESTIN SINGAPORE

As Singapore’s first integrated hotel located specially within an office building, The Westin Singapore occupies levels 32 to 46 of Asia Square Tower 2 commercial development in Marina Bay, the heart of Singapore’s bustling financial district. Embracing the Westin brand’s promise 'For a Better You', The Westin Singapore offers 305 guestrooms and suites, four distinct dining venues, an outdoor infinity pool with a stunning view over Singapore’s south coast, the Heavenly Spa by Westin™ and 1,350 square meters of versatile event spaces, all designed with guests’ well-being in mind. For more information, please visit thewestinsingapore.com.

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Marriott International

Job Description

STOLEN STUDIOS CO., LTD.

Job Description

Front of House Service Lead

Stolen Sala Rooftop Café and Restaurant Is Hiring: Front of House Service Lead

📍 Stolen Stores Canvas, Ploenchit, Bangkok
(Rooftop Café, a hidden haven above the city)
Google Maps

⸻

Who is Stolen Stores?

Progressive, collaborative, and always brewing the unexpected. Stolen Stores is where fashion, art, and craftsmanship meet innovation with a knowing smile. Home to Stolen Studios and ONARIN, we curate collectives that help people connect with their undiscovered originality.

Our latest creation is a green rooftop café where light, space, and soulful plates come together, quietly stealing your morning. Community Crafted.

⸻

Why Here, Not There?

You could run a floor anywhere. Here, you set the tone.

This is a place where guests feel at home, brunch feels unhurried, and service feels personal. It is also a place still being shaped, which means the person who takes this role will leave a mark on how it is done.

No scripts. No fake smiles. Just real connection, done beautifully.

⸻

The Next Chapter Is the Evening

Today we are a rooftop café with a serious kitchen. Next, we open into the night, and the room becomes a restaurant in the fuller sense: later light, longer tables, a different kind of attention across the room.

That is the part we want to build with you. This role starts on the floor we have and grows into the one we are creating. If you have ever wanted to help open a restaurant without starting from an empty room, this is that chance.

⸻

Who You Will Build It With

You will work directly with our management team and alongside hospitality leadership with Michelin level experience, brought in to develop this place properly: the standards, the team, and the community around it.

It is a rare thing to build a room with people who have done it at that level, in a company that also makes clothes, art, and objects by hand. That combination is the point.

⸻

The Mission: The Stolen Sala Floor

As Front of House Service Lead, you shape the guest experience from the moment the elevator doors open, and you own the standard that holds it together.

This is a hands-on role. You lead from the floor, serving and guiding in the same shift, setting the example rather than describing it.

⸻

Your Role

• Lead daily front of house operations and set the tone for service each shift
• Define and hold our service standards, from opening to the last table
• Own the cleanliness and readiness of the space, always composed, always ready for the next guest
• Train, mentor, and inspire the service team to deliver genuine hospitality
• Balance the flow of the room, table turns, pacing, and guest comfort, without anyone feeling rushed
• Present menus and specials with warmth and confidence
• Work closely with the kitchen and barista team so timing and pairings land right
• Work directly with management to develop the restaurant and prepare the floor for evening service
• Handle issues with grace and discretion, so guests only ever see ease
• Build a team culture where service feels effortless, but never careless

⸻

What We Are Not Looking For

• "Yes, chef" without curiosity
• Rushed or mechanical service
• Overly formal fine dining stiffness
• Clock watchers
• Leadership that leads by fear
• Anyone who thinks cleaning is beneath a lead

Here, leadership is presence, not pressure.

⸻

Do You Need Experience?

Yes. Experience in a modern café, bistro, or casual fine dining environment is required, with at least one to two years in a supervisory or lead role. This is a strong next step if you are a senior waiter or host ready to lead a floor.

What matters most is your ability to train a team, hold a standard without hardness, and create a room where both staff and guests feel at ease.

Fluent English required. Thai a strong advantage. Emotional intelligence essential.

⸻

Is This a Real Job?

Yes, and a real room to grow into. The daytime is what you will hold from day one. The evening is what we will build together, and the person in this seat will help decide how it feels.

⸻

How to Apply

📩 DM us @stolen.stores
📧 Email your CV to ••••@stolenstores.com with the subject FOH Lead Application

⸻

P.S. It is just before service. The room is set. What final touch do you add to make the first guest feel seen? 🌿🥂

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3800 + Mobile + Shift Allowance + VB

• Listed MNC in Leisure Industry

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 days work week (8 hours per shift)

• Familiar with maintaining guest relationships

Responsibilities:

• Drive membership growth and develop new customer opportunities

• Build and maintain positive relationships with guests and members

• Promote upcoming events, campaigns, and membership benefits

• Respond to guest enquiries and collect feedback to enhance service quality

• Manage credit-related matters with professionalism and confidentiality

• Support daily operations and assist with event activities

Requirements:

• Diploma/Degree in Business or a related field

• Proficient in Microsoft Office applications

• Strong communication and interpersonal skills

• Able to work rotating shifts, weekends, and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 Days (Rotating Shift)

Key Responsibilities

• Welcome and assist members in a friendly manner

• Promote programs, services, and activities

• Provide information on products and promotions

• Support daily operations and events

• Ensure a positive member experience

Requirements

• Good communication and interpersonal skills

• Positive attitude and willing to learn

• Team player

• Customer service experience is a plus

• Able to work shifts, weekends, and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Marriott International

Job Description

Hyatt Centric Victoria Harbour Hong Kong

With breathtaking views of Victoria Harbour, our lifestyle hotel in North Point is the ultimate launchpad for exploring Hong Kong’s vibrant mix of old and new. Discover local foodie favorites and Insta-worthy spots around the neighbourhood or go for a stroll along the waterfront promenade right in front of the hotel. Conveniently located on Hong Kong Island, steps away from major highway, MTR, ferry, bus and tram connections, the hotel is just 10+ minutes’ commute to / from key leisure and business destinations. The options are endless when you stay in the middle of the action at Hyatt Centric Victoria Harbour Hong Kong.

Job Description

Summary

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage VIP guests check-in and check-out processes, resolve guest concerns, and lead a team of guest experience representatives to meet the hotel’s service standards. As a Guest Experience Manager, you’re not just overseeing daily Executive Floor operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Good communication and interpersonal skills.

• Relevant supervisory or managerial experience in Front Office, Guest Relations, Executive Lounge or a comparable guest-facing hotel environment.

• Good working knowledge of Front Office operations, VIP and guest handling, room assignments, guest profiles and service recovery.

• Ability to handle guest feedback and complaints professionally, with sound judgement in service recovery situations.

• Ability to plan, prioritise and organise departmental work, including staffing, scheduling and resource allocation.

• Working knowledge of budgeting and expense control, with the ability to monitor departmental spend against approved budgets.

• Ability to lead, train and develop a team, and to guide Team Members to consistently meet brand service standards.

• Ability to coordinate effectively across departments, including Front Office, Housekeeping, Sales and the wider Rooms Division.

• Good attention to detail and ability to maintain accurate guest records and preferences.

• Proficiency in English required for guest communication and coordination with hotel departments; proficiency in additional languages is an advantage where it supports service to specific guest segments.

• A qualification in Hotel Management, Hospitality or a related field is an advantage.

• Professional presentation and grooming standards consistent with hotel service requirements.

• Ability to work under pressure and adapt to a range of operational situations.

• Willingness to work shifts, weekends and public holidays according to operational requirements.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Here’s what you’ll do during a typical day:

• Manage the performance of the Guest Experience team.
• Be responsible for hiring, training and developing the Guest Experience team.
• Appraise and encourage the development of Guest Experience team members on a regular basis.
• Manage the scheduling of team members in accordance with approved staffing levels.
• Deliver the highest quality and brand service standards to consistently meet and exceed guest expectations.
• Handle guest enquiries and complaints promptly, professionally and efficiently, ensuring proper follow-up and service recovery.
• Maintain and enhance recognition programmes for guests with special occasions and Executive Floor guests.
• Check arrival reports in advance and serve as the main point of contact for VIP guests, ensuring all hotel departments are briefed on guest preferences and requirements ahead of arrival.
• Ensure guest amenities and allocations are placed in advance of VIP and Executive Floor arrivals.
• Maintain guest profiles and special preferences to support personalised service for future stays.
• Encourage internal and external collaboration to support memorable guest experiences.
• Ensure all guest supplies and amenities are offered and replenished to the required standards.
• Manage special room assignments and suite occupancies.
• Ensure operating equipment in the Lounge is maintained to the highest working order.
• Manage a team that stays current with hotel services, VIP requests and special events, and demonstrates knowledge of external locations, attractions and landmarks in the vicinity.
• Ensure the team projects a professional manner with an emphasis on hospitality and guest service at all times.
• Ensure the team complies with hotel security, fire regulations and all health and safety legislation.
• Leverage technology and systems such as Kipsu, Stay Experience Platform and Synergy to proactively meet guest needs and drive continuous improvement.
• Assist in the planning and development of departmental goals, and service standards in line with brand requirements.
• Support the preparation of the Guest Experience department's annual budget, including forecasting staffing, amenity and operating equipment needs.
• Monitor and control departmental expenses against budget, identifying variances and implementing corrective action where required.
• Review and manage costs relating to guest amenities, recovery gestures and Lounge operating supplies to ensure spend remains within approved limits.
• Provide input into departmental policies, procedures and standard operating practices, and support their implementation across the team.
• Undertake executive tasks as directed by the Director of Front Of House.
• Serve your role and team in an environmentally conscious manner.
• Perform any other reasonable duties assigned by Management.
• Management reserves the right to make changes to this job description if necessary.

The Standard, Singapore

Job Description

Responsibilities: 

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.

• Review arrivals and departures and be familiar with guest profiles.  

• Upon arrival, complete guest registration process and accommodate special requests whenever possible.

• Identify and anticipate guests’ needs to ensure personalised service is provided. 

• Make memories by creating a series of delightful moments and thoughtful gestures to guests. 

• Prepare requests for amenities and update traces in Opera Cloud. 

• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.

• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.

• Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.

• Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities.

• Possess a working knowledge of the room reservation procedures.

• Promotes in-house sales, facilities and upselling program in order to maximise revenue.

• Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.  

• Maintains appropriate standards of conduct and style for the Front Office department.

Requirements:  

• Attention to detail and a focus on service.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Well-presented and groomed.

• Proficient in English, additional language skills are a plus.

• Willingness to work shifts, including weekends and public holidays.

The Standard, Singapore offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.

KHAO LAK BEACH FRONT RESORT CO.,LTD.

Job Description

About the role

As a Guest Relations Manager, you will be responsible for delivering exceptional customer service, with a primary focus on supporting German-speaking guests. Your daily responsibilities will include welcoming guests, handling inquiries and complaints, organizing guest activities, and ensuring a high level of guest satisfaction throughout their stay.

Key responsibilities

• Welcoming guests
• Handling inquiries and complaints
• Organizing guest activities
• Ensuring a high level of guest satisfaction throughout guest stays

About you

• Fluency in German and English
• Exceptional customer service and communication skills
• Previous experience in a similar role within the hospitality industry
• Strong ability to manage guest inquiries and resolve issues effectively
• Excellent organizational and problem-solving skills
• Computer literacy is required

About us

Sentido Khao Lak Resort is seeking a Guest Relations Manager.

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Night Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
• Provide the perfect first impression with a smile and welcome
• Greet, welcome, and engage guests, delivering a personalized, story-driven experience aligned with Lantern’s concept “Classics Recrafted: Stories from the Pier.”
• Manage reservations, VIP bookings, and walk-ins, ensuring optimal table allocations and flow.
• To ensure that guest on every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Support guest satisfaction initiatives, including NPS tracking, feedback follow-up, and service recovery.
• To prepare a monthly report of guest comments, guest list and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards
• Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.
• Confidently take an order asking all relevant questions linked to sequence of service
• Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
• Assist with private bookings and events, liaising with clients to ensure seamless execution.
• Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.
• Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest-facing interactions.
• Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign-ups, and promoting upcoming events.
• Support Lantern’s programming, including themed nights, mixology master classes, live music events, and storytelling series.
• Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.
• Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.

Requirements:

• Experience in a high volume, quality focused establishment is preferred.
• Excellent people skills

Studio M Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

• Conduct daily briefings and ensure that all important information is well received by team members.

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.

• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.

• Authorise rate and room changes, paid outs and rebates according to procedures and credit policies. 

• Responsible for training of all front desk associates including planning, organising and conducting OJT. 

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. 

Concorde Hotel Singapore

Concorde hotels are managed by HPL Hotels & Resorts. A hospitality management company, HPL Hotels & Resorts is a subsidiary of Singapore public-listed company Hotel Properties Limited (HPL).

Job Description

Job Summary

Lead and coordinate Front Office operations to optimize room revenue and guest satisfaction. Manage team training and compliance with hotel policies and safety regulations to ensure service excellence and operational efficiency.

Responsibilities

• Optimize daily room inventory status to maximize revenue while maintaining high guest satisfaction
• Collaborate with Finance to monitor and reduce account receivables levels
• Analyze Front Office operational and human resource performance; report variances and initiative impacts to the Front Office Manager
• Develop and deliver training programs to improve team productivity and guest service quality
• Anticipate and promptly address guest needs through direct service or effective team communication
• Resolve guest complaints immediately to uphold satisfaction and service standards
• Coordinate Front Office sections including Reception, Concierge, Bellman, Doorman and Operator to ensure consistent service excellence and procedural compliance
• Participate in initiatives to enhance service concepts and operational processes
• Operate the Front Office department in compliance with hotel policies, ethical codes and local laws
• Ensure team adherence to Workplace Health & Safety and Occupational Health & Safety legislation and hotel policies, promoting duty of care awareness

Preferred competencies and qualifications

• Minimum 2-3 years of experience in front office or guest services roles within hotels or similar hospitality environments
• Prior supervisory or management experience in a hotel setting is highly preferred
• Experience handling guest complaints, reservations and financial transactions
• Strong customer service skills focused on guest satisfaction
• Ability to manage multiple priorities and perform effectively in a fast-paced environment
• Proficiency with property management systems (PMS), reservation systems and Microsoft Office Suite
• Clear and confident communication skills to ensure smooth coordination and problem resolution
• Ability to work well under pressure especially during peak guest arrival and departure periods
• Physical ability to stand for extended periods during guest check-ins and check-outs
• Ability to lift and carry light items such as guest luggage, documents and supplies
• Ability to respond calmly and effectively to emergencies and stressful situations
• Flexibility to work varied shifts including evenings, weekends and holidays to maintain 24/7 telephone coverage

Eagle I Security Services Pte Ltd

Incorporated in 2008, Eagle i Security Services aim to deliver to our clients heavily trained and skilled security guards for their security needs. Integrating technology into our core processes, we strive to achieve high levels of efficiency as well as customer satisfaction.

Job Description

• Welcome and greet all visitors including tenants andtheir guests.
• Oversee the concierge counter and handles all tenants/residents/guests'inquiries.
• Handle complaints and suggestions with professionalism.
• Assist in administrative support to management office whenever necessary.
• Notify hosts that their guests have arrived.
• Direct visitors to their meeting venue.
• Refuse entry to persons who have not been pre-registered or where the hostis not contactable.
• Answer and respond to incoming calls and emails.
• Keep the reception area clean and tidy.
• Handle other general ad-hoc duties as assigned.

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

About the Role

1-Atico is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.

• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.

• Optimise table allocation and guest flow to maximise service efficiency during peak periods.

• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.

• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.

• Monitor overall service flow, ambience, and presentation to uphold brand standards.

• Assist with billing processes, payments, and reconciliation in accordance with company procedures.

• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.

• Capture and report guest insights to management to support service improvements.

• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1–2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).

• Confident communicator with strong interpersonal skills and professional presence.

• Guest-centric mindset with calm problem-solving abilities.

• Comfortable working in a fast-paced, high-volume CBD environment.

• Familiar with reservation systems and POS systems (advantageous).

• Well-groomed, proactive, and a collaborative team player.

• Able to work shifts, weekends, and public holidays.

Regal Hongkong Hotel

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages nineteen hotels. Committed to exceeding

Job Description

• Diploma or above in Hospitality Management or related disciplines

• Minimum 7 years’ experience in Hotel front office operation with at least 3 years in Assistant Manager level of similar capacity

• With strong reception operations, customer service sense, complaint handling skills and able to handle emergency

• Good planning and organizational skills, work under pressure

• Well-versed in spoken and written English and Putonghua

• Less experience will be considered to Senior Guest Experience Manager

Swiss O Beauty Expert

Job Description

About the role

We are looking for a responsible and professional Front Desk Supervisor / Centre In-Charge to join our team.

Key responsibilities

• Respond to English-speaking guests' enquiries and provide professional reception services

• Manage front desk operations, including appointment scheduling, customer enquiries, and complaint handling

• Maintain the centre's environment in a clean, safe, and operationally compliant condition

• Ensure the smooth daily operation of the facility

About you

• Must possess Hong Kong Permanent Resident status or other legal right to work in Hong Kong

• Previous experience working in a SPA or beauty centre is highly preferred

• Strong spoken and written English communication skills (must be able to handle English-speaking guests confidently)

• Experience in front desk supervision or team leadership is an advantage

• Good organizational, problem-solving, and customer service skills

• Professional appearance and positive working attitude

If you are interested, please send your full resume including available date, existing and expected salary to 53•• •166 (Whatsapp).

Football Association of Singapore

The Football Association of Singapore (FAS) is responsible for developing and advancing the game at all levels. Providing a structure for the game to flourish and governing the running of football in Singapore, the FAS also ensures that the Laws of the Game are adhered to, from the professional Singapore Premier League to amateur leagues.

Job Description

Job Summary

Reporting to the Senior Manager, General Secretary’s Office, the Executive serves as the face of the Football Association of Singapore (FAS), creating a warm, polished and professional experience for visitors, partners, stakeholders and colleagues. The role combines front-of-house service with office administration, visitor coordination and hands-on support for match days and key events.

The successful candidate will gain broad exposure across executive office administration, stakeholder engagement, VIP hospitality, event delivery and match-day operations, with opportunities to take on wider responsibilities and contribute to cross-functional projects as their capabilities develop.

Job Description

• Serve as the first of point of contact, greeting and welcoming guest, clients, partners and visitors in a friendly and professional manner.
• Manage incoming calls, general email enquiries and correspondence; screen and direct them accurately to the appropriate departments.
• Coordinate visitor registration, appointments, meeting-room bookings and access arrangements.
• Maintain the reception area, meeting rooms and shared spaces so they are clean, organised, well-stocked and presentation-ready
• Receive, sort and distribute mail and deliveries, and arrange courier dispatches when required.
• Maintain the internal telephone directory, visitor logs and administrative records, and support filing, data entry and document preparation.
• Manage office and pantry supplies, including procurement, stock monitoring and replenishment.
• Support event setups, client and VIP visits, match-day operations and other office logistics, including occasional evenings or weekends when required.
• Handle initial feedback or complaints calmly, provide appropriate assistance and escalate matters when necessary.
• Collaborate with internal teams to ensure seamless front-of-house operations and contribute toother projects or duties as assigned.

Job Requirements

• Minimum GCE 'A' Level, Diploma or equivalent.
• Relevant experience in front desk, reception, hospitality, customer service or office administration is preferred.
• A polished professional presence and a genuine service mindset.
• Clear spoken and written communication, with confidence engaging visitors, colleagues and senior stakeholders.
• Strong organisation and attention to detail, with the ability to prioritise and stay composed in a fast-paced environment.
• Good judgement, discretion and respect for confidentiality.
• A collaborative attitude and willingness to support across departments.
• Basic computer literacy (e.g. MS Office – Word, Excel, PowerPoint)

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham

Job Description

About the role

To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.

Key responsibilities

• Check grooming standards of all Front Office staff

• Read entries in Communication Log Book and carry out instructions and tasks assigned for follow-up

• Assign specific duties to Guest Services Officer and check Night Recapitulation for accuracy

• Determine daily room requirements and ensure guest's special requests are being checked, room blocked as per guest's request with regard to room type, non-smoking, extra bed, etc.

• Take charge and ensure preparation work is done prior to groups check-in and ensure group delegates bills are settled before leaving hotel

• Receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Managers

• Ensure Guest Services Officers are stationed at reception counter at all times

• Assist the Guest Services Manager to handle complaints of guests and to provide service recovery

• Keep a high standard of cleanliness and smooth operation at the Front Office

• Assist and guide subordinates when they are in difficulties and routine check on work process

About you

• Sound knowledge of current situation and proper communication procedures to be handed over to next shift

• Knowledge of procedures and policies on city ledger

• Ability to plan weekly roster for Front Desk

• Ability to promote sense of responsibilities, courtesy, cheerfulness and work harmony in Front Office

• Ability to brief and update Guest Services Officers on events and latest developments

• Ability to co-ordinate with Sales Department, Housekeeping Department, and other departments and Front Office staff

Success Human Resource Centre Pte Ltd

Success Human Resource Centre Pte Ltd has been in the staffing industry since February 1997 and has achieved a reputation for efficient and personalized good service to cater to the staffing need of the various industries in Singapore. Our wide range of clienteles varies from different industries like banking, manufacturing, hotel, hospital, commercial, shipping and etc.

Job Description

Responsibilities:

• Welcome and assist guests with check-in, check-out, and general enquiries.

• Handle reservations, payments, and daily front desk operations.

• Provide excellent customer service and ensure a pleasant guest experience.

• Coordinate with housekeeping and maintenance to address guest requests.

• Perform basic administrative duties and maintain accurate records.

Period:

• Permanent

Location:

• Chinatown  

Working Hours:

• 6 days work week, rotating off day (7am–3pm, 3pm–11pm, 11pm–7am) 

Salary:

• Up to $2,200 + AWS + PB  

Requirements:

• Minimum ‘N’ level

• Candidates with experience in hospitality or customer service will have an advantage

• Good communication and interpersonal skills

• Able to work shifts, weekends, and public holiday.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

••••@successhrc.com.sg (Reg No: R25128591)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 63•• •183 | W: www.successhrc.com.sg 

York Hotel (Private) Limited

A HIDDEN JEM IN THE HEART OF ORCHARD ROAD

Job Description

Key Responsibilities

• Strong Interpersonal and Communication skills

• Experience in Customer Service and Customer Satisfaction

• Ability to provide Administrative Assistance

• Excellent organizational and multitasking abilities

• Attention to detail and problem-solving skills

• Previous experience in the hospitality industry is a plus

• ITE or equivalent

INSEAD

As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organisations. A global perspective and cultural diversity are reflected in all aspects of our research and teaching.

Job Description

Within our INSEAD Asia Campus located at the One-North district in Singapore, we have an in-house hotel, Residences. INSEAD’s Residences has 133 rooms and they are mainly catered for short stays for our Executive Education and Executive Degree participants as well as visiting staff and faculty.

INSEAD is seeking a Front Desk Executive to join INSEAD’s Residences, in Operations and Campus Services department . This is a full-time, permanent position based at our Asia Campus in Singapore. This is a full on-site position and on shift roster.

About the job 

You will play a key role in creating exceptional experiences for guests, participants, faculty, staff and visitors across INSEAD’s Asia Campus. As the face of INSEAD’s front office operations, you will oversee daily activities at both the Main Reception and Residences Reception, ensuring service excellence, operational efficiency and a welcoming environment at every touchpoint. You will contribute to delivering a seamless, personalised and professional experience that reflects INSEAD’s reputation as The Business School for the World.

Your role within the team

• Deliver outstanding front desk services across the Main Reception and Residences Reception, ensuring a positive and professional experience for all visitors and guests.
• Manage visitor registration, access control processes and VIP parking arrangements in accordance with INSEAD policies and procedures.
• Handle incoming emails, telephone enquiries and requests efficiently, directing enquiries to the appropriate stakeholders.
• Ensure reception and lobby areas remain clean, organised and presentation-ready in line with INSEAD standards.
• Coordinate guest check-in and check-out processes and accurately process billing and payments.
• Conduct room and public area inspections to maintain high hospitality standards.
• Arrange transportation and taxi services and manage the issuance and tracking of room keycards.
• Collaborate closely with housekeeping and outsourced service providers to ensure smooth operational delivery.
• Maintain accurate records and ensure compliance with all safety, security and operational requirements.
• Build strong relationships with internal clients and provide timely support and updates when required.

The ideal candidate profile
 

• Minimum GCE ‘O’ Level or equivalent; a Diploma in Hospitality, Hotel Management, Tourism or a related discipline is preferred.
• Minimum 2 years of experience in the hospitality industry, such as hotels, serviced residences, travel agencies or related customer-facing environments.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Excellent interpersonal, communication and telephone handling skills.
• Proficiency in Microsoft Office applications; knowledge of Opera systems would be advantageous.
• Able to remain calm under pressure, with strong problem-solving abilities, attention to detail and a proactive approach to service delivery.
• Flexible, adaptable and able to work effectively as part of a team while demonstrating initiative and accountability.
• Client Focus: We are looking for someone who is passionate about helping others and dedicated to delivering excellent service to both internal and external clients. You take ownership of client and guest needs, respond with care and efficiency, and consistently strive to exceed expectations.
• Collaboration: You enjoy working closely with colleagues and service partners, sharing information openly and contributing to a positive, supportive and solution-oriented team environment.
• Able to work shifts, weekends and public holidays

This is a 5-day a week roster system and includes the following shift schedules:
•    7am to 4pm
•    10am to 7pm
•    11am to 8pm
•    2pm to 11pm

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Position Statement

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction during the assigned shift. This role efficiently coordinates the day-to-day operation of the front desk and concierge, providing leadership at the frontline level.
 

What are we looking for?

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
•    Able to read, write, speak and understand English to communicate effectively with guests and employees.
•    Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
•    Strong interpersonal skills to provide overall guest satisfaction.
•    Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
•    Thorough organization and supervisory skills.
•    Proficient in accomplishing tasks.
•    Able to work under pressure and deal with stressful situations during busy periods.
•    Knowledge on hotel operating system

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What will you be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:

•    Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. 
•    Drive departmental objectives for self and team, and work together to achieve the goal accordingly. 
•    To train, supervise, evaluate, counsel, and administer disciplinary for Front Office team members. 
•    Monitor lobby traffic and assign team members as required.
•    Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. 
•    Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.
•    Analyze data and make decisions based on daily and weekly forecasts of expected arrivals and departures.
•    Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment.
•    Lead and motivate team members by leading by example and employing competent and consistent management practices.
•    Take responsibility of the hotel as the Senior/Duty Manager in the absence of the Rooms Division Director/ Front Office Manager.
•    Performs night shift duties acting as the Night Manager when he/ she is not on duty.
•    Attend training where and when required.
•    Act as a coach and mentor to team members, conduct on the job training, reinforcing standards and expectations and motivating team members to strive for established targets.
•    Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
•    Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
•    Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
•    Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
•    Create a warm and welcoming arrival for guests, ensuring that they feel “at-home” upon arrival.
•    Check-in guests in accordance to their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors enquired about, and method of payment is secured.
•    Handle complaints promptly and efficiently, taking the necessary action, and follow-up to ensure satisfaction with problem resolution. 
•    Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
•    Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
•    Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
•    Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
•    Ensure that guests’ profiles and information are input into the OnQ system in a timely and accurate way.
•    Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting.
•    Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International.
•    Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
•    Ensure communication, coordination and cooperation between the Front Desk and other departments, specifically Business Development, Housekeeping, F&B and Finance Department.
•    Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way. 
•    Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
•    Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. 
•    Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
•    Ensure that the Rooms Division Director/ Front Office Manager is kept aware and up to date of operational issues. 
•    Ensure that the day-to-day functions of the front desk are completed, including but not limited to the checklists, trace reports, high balance checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. 
•    Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon.
•    Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties.
•    Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
•    Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. 
•    Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. 
•    Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
•    Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third-party payments for rooms, meetings, F&B and other.
•    Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
•    Manage costs effectively by minimizing and controlling expenses.
•    Manage and approve allowances, refunds and discounts where applicable.
•    Adhere to the hotel’s security and emergency policies and procedures.
•    Carry out any other reasonable duties and responsibilities as assigned.
•    The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
 

Twl-Group Pte. Ltd.

Here at The White Label, there is nothing more important than recruiting and developing talents. We are more than a restaurant group, we are a family in which everyone can have the opportunity to contribute to the success of the company.

Job Description

Position: F&B Front of House Supervisor
Type: Full-Time

Salary Range: 2,800 - 3,200

We are a renowned Halal restaurant celebrated for our refined dining experience and innovative cuisine. Known for impeccable service and warm hospitality, we are seeking a dynamic Front of House Supervisor to lead our service team and ensure exceptional guest experiences.

• Guest Experience & Service Excellence
  Oversee daily front-of-house (FOH) operations to ensure seamless service and hospitality.
  Uphold and enhance the restaurant’s service standards to deliver a premium Halal dining experience.
  Address guest feedback promptly and professionally.
• Team Leadership & Training
  Supervise, train, and motivate FOH staff to maintain high performance and morale.
  Conduct regular service briefings, role assignments, and performance evaluations.
  Foster a culture of professionalism, teamwork, and continuous improvement.
• Operational Management
  Manage reservations, table allocations, and dining flow for maximum efficiency.
  Ensure compliance with Halal and food safety standards.
  Work closely with the kitchen team to coordinate service and special requests.
  Monitor inventory of service-related items (linen, cutlery, crockery, etc.).
• Business & Administrative Support
  Assist in budgeting, cost control, and achieving revenue targets.
  Generate and review daily reports, including guest counts, sales, and staff performance.
  Support marketing initiatives, events, and promotions to elevate guest engagement.

• Proven experience as a Front of House Supervisor or similar role in F&B, preferably in an upscale dining environment.
• Strong leadership and people management skills with the ability to inspire a team.
• Excellent communication and interpersonal abilities.
• Solid understanding of restaurant operations, reservations systems, and service protocols.
• Ability to remain composed under pressure and resolve issues proactively.
• Flexible to work on weekends, public holidays, and evenings.

• Competitive salary with performance-based incentives.
• Opportunities for career growth within a respected F&B brand.
• Staff meals and dining discounts.
• A supportive, collaborative work environment that values professionalism and creativity.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary

We are seeking a proactive, experienced and service-driven Assistant Operations Manager (Concierge) to join our team. This role is responsible for supporting the management of Concierge and Guest Services operations, ensuring service excellence, operational efficiency, and consistent guest satisfaction. You’ll play a key role in leading frontline teams, managing daily operations, and driving high service standards across all guest touchpoints. 

Key Responsibilities

• Lead and oversee all Concierge and Guest Services operations, ensuring alignment with brand standards and business goals. 

• Develop and implement strategies to enhance service quality, operational efficiency, and guest satisfaction. 

• Oversee manpower planning, resource allocation, and workforce optimization. 

• Analyze guest feedback, operational data, and performance metrics to drive continuous improvement. 

• Manage high-level guest escalations and ensure effective resolution. 

• Establish, review, and enhance SOPs and service standards. 

• Lead, coach, and develop Assistant Operations Managers and frontline teams. 

• Strengthen cross-department collaboration to ensure seamless end-to-end guest experiences. 

• Build and maintain relationships with external partners and service providers. 

• Ensure compliance with safety, security, and operational policies. 

 Qualifications

• Diploma or Degree in Hospitality, Tourism, or related field. 

• Minimum 6–8 years of experience in Concierge or Guest Services, with at least 2–3 years in a managerial role. 

• Strong background in hospitality operations, preferably in a luxury environment. 

• Proven track record in leading teams and driving operational improvements. 

• Strong analytical, organizational, and leadership capabilities. 

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a motivated and guest-focused Guest Experience Lead (Front Office) to join our team. This role is responsible for supervising daily Front Office operations, ensuring smooth coordination across departments, and maintaining high levels of guest satisfaction. You’ll play a key role in guiding the team to deliver seamless service experiences while supporting operational efficiency and revenue opportunities. 

Key Responsibilities:

• Perform professional check-in and check-out procedures to ensure high guest satisfaction. 

• Coordinate effectively within the Front Office and with other departments, especially Housekeeping, to ensure seamless guest experiences. 

• Manage room controlling duties based on occupancy forecasts, VIP arrivals, group check-ins, and special requests. 

• Promote a sales-driven culture within the Front Office team and maximize resort-wide sales opportunities. 

• Maintain confidentiality of guest information and business practices. 

• Support supervisory functions including staff rostering, room assignments, requisition orders, and basic training or coaching. 

• Manage guest recognition programs and ensure accurate reporting. 

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or equivalent. 

• Minimum 2 years of experience in the hospitality industry, preferably in 5-star hotels. 

• Strong interpersonal skills with strong multitasking, time management, and problem-solving abilities. 

• Knowledge of supervisory functions such as rostering, room assignments, and basic coaching. 

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint). 

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary

We are seeking a strategic, results-oriented and guest-centric Operations Manager (Concierge) to join our team. This role is responsible for leading and optimizing Concierge and Guest Services operations, driving service excellence, and ensuring alignment with overall business objectives. You’ll play a key role in shaping operational strategies, developing high-performing teams, and delivering exceptional guest experiences at scale. 

Responsibilities

• Lead and oversee all Concierge and Guest Services operations, ensuring alignment with brand standards and business goals. 

• Develop and implement strategies to enhance service quality, operational efficiency, and guest satisfaction. 

• Oversee manpower planning, resource allocation, and workforce optimization. 

• Analyze guest feedback, operational data, and performance metrics to drive continuous improvement. 

• Manage high-level guest escalations and ensure effective resolution. 

• Establish, review, and enhance SOPs and service standards. 

• Lead, coach, and develop Assistant Operations Managers and frontline teams. 

• Strengthen cross-department collaboration to ensure seamless end-to-end guest experiences. 

• Build and maintain relationships with external partners and service providers. 

• Ensure compliance with safety, security, and operational policies. 

 Qualifications

• Diploma or Degree in Hospitality, Tourism, or related field. 

• Minimum 6–8 years of experience in Concierge or Guest Services, with at least 2–3 years in a managerial role. 

• Strong background in hospitality operations, preferably in a luxury environment. 

• Proven track record in leading teams and driving operational improvements. 

• Strong analytical, organizational, and leadership capabilities. 

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a service-driven and proactive Assistant Operations Manager, Front Office to join our team. This role is responsible for supporting the daily operations of the Front Office while ensuring seamless guest experiences and adherence to brand standards. You’ll play a key role in leading frontline teams, driving service excellence, and supporting operational efficiency through effective coordination and supervision.

Key Responsibilities:

• Collaborate with Operations Managers to ensure smooth and efficient Front Office operations. 

• Oversee day-to-day front desk operations, ensuring seamless guest arrival, stay, and departure experiences. 

• Lead, coach, and guide team members to maintain high levels of guest satisfaction. 

• Handle guest feedback, service recovery, and escalations promptly and professionally. 

• Work closely with other departments (Housekeeping, Concierge, Engineering) to meet guest expectations. 

• Support implementation of Front Office procedures, systems, and service standards. 

• Monitor daily operations and identify opportunities for improvement. 

• Maintain accurate records and reports using PMS and operational tools. 

• Support training and development of team members. 

• Participate actively in emergency response procedures to ensure guest and staff safety. 

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management. 

• At least 5 years of experience in Front Office or Guest Relations, preferably in a 5-star hotel. 

• Proven experience in a supervisory or team leadership role. 

• Strong leadership, communication, and interpersonal skills. 

• Ability to work independently and collaboratively within a team. 

• Proficient in Microsoft Office (Word, Excel, PowerPoint). 

• Familiarity with Opera PMS. 

• Strong problem-solving skills and ability to perform under pressure.

Accor Asia Corporate Offices

Job Description