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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Eaton HK

Eaton Workshop is a global hospitality company, built to uplift the human spirit as we collectively pursue a better world for people and planet.

Job Description

• At least 5 years hotel front desk working experience with 3 years or above at supervisory level
• Familiar with front office procedures and related software
• Strong yield management skills and ability to instill those in others
• Prompt and systematic decision making and problem solving skills with analytical power
• Strong leadership skills and able to work independently and confidently under pressure
• Solid knowledge on courteous manner of handling guests enquiries and complaints
• Eager to demonstrate “can-do" attitudes towards both internal & external customers

BENEFITS

• 5-day work week
• Discretionary bonus
• Medical insurance
• Dental insurance
• Life insurance
• Marriage leave, compassionate leave
• Free duty meals
• Staff discount on F&B and banquet
• Complimentary overseas accommodation
• Education allowance

Interested candidates please submit your application via APPLY NOW or WhatsApp us on +85• •••• •088 for enquiries. As selection would only base on candidate's qualification & experience, no photo is required.

For more information on Eaton HK, please visit www.eatonworkshop.com.

(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)

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The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Front Office Supervisor

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties

• Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan

• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback

• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times

• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

• Ensure strict compliance of the Credit Card Privacy – PCI

• Ensure strict compliance to the Cash Float SOP

Qualifications:

• Minimum 2 years of Luxury Hotel Experience

• Knowledge of Opera System and other related sub-system interfaced to the PABX and/or the hotel’s computer system

• Basic Supervisory Skills, verbal and written skills planning, decision making, training and development

• Able to work in a team, i.e. caring about other team members and open towards other nationalities

• Detail-oriented, organized and very flexible with working extended hours

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Holiday Inn Singapore Little India

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

JOB OVERVIEW

Direct the activities of the front office, reservations, housekeeping & security and risk departments to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Oversee night audit function and preparation of daily financial reports.

• Prepare and submit statistical, performance, and forecast analyses and reports as required.

• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.

• Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

• Champion ROI projects and Capex planning

PEOPLE:

• Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

• Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

GUEST EXPERIENCE:

• Ensure all colleagues provides guests with prompt service, professional attention and personal recognition.

• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.

• Conduct routine inspections of the public areas and rooms and take immediate actions to correct any deficiencies.

• Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.

• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

• Ensure cleanliness and condition standards and ways of clean methods are adhered to. Driving the culture of clean amongst the Rooms Division

RESPONSIBLE BUSINESS:

• Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.

• Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

• Ensure full compliance to Risk and Safety components – IHG and local law

• Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

• Perform other duties as assigned. May also serve as manager on duty.

ACCOUNTABILITY

This is the top room division job in a full-service hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of front office, reservation, security/risk and housekeeping employees.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree/ higher education qualification / equivalent in Hotel Administration, Business Administration and four years’ guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience. Must speak local language(s).Other languages preferred.

SUNSET METT SING PTE. LTD.

Job Description

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 112 venues and with presence in 26 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

As the Guest Relations Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in, to the time they are settled in their rooms.

Day to Day Responsibilities

• To perform the smooth operations of front desk including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to establish policies and procedures.

• To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.

• To liaise with Guest Relations Manager regarding any complaints and to assist walk in guests with alternative accommodation in the event of a full house situation.

• To inform other departments of arrival, room changes, check out and special arrangements.

• To attend shift briefings to ensure hotel activities and operational requirements are known.

• To ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.

• To ensure the guest database is complete by obtaining all necessary information from guest.

• To perform any other job task as reasonably assigned.

Knowledge, Skills and Qualifications:

• At least 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury lifestyle hotel setting.

• Excellent communication and interpersonal skills.

• Basic computer skills, with prior experience in Opera software preferred.

• Customer-focused with a positive attitude and a welcoming demeanor.

• Ability to perform well under pressure.

• High energy level with a positive outlook.

• A willingness to go above and beyond to meet guest expectations.

• A genuine passion for customer service and hospitality.

• Able to work shifts, weekends and public holidays.

K2 MANAGEMENT & CONSULTANCY PTE. LTD.

Job Description

Position Summary

The Duty Manager is responsible for the overall management of the Front Desk operation, guest services, reservations administration, daily revenue controls, and Front Desk staff performance.

The role ensures that all reservations, guest documentation, payments, communications, and daily operational tasks are completed accurately and on time.

Key Responsibilities

1. Front Desk Operations

● Manage the daily Front Desk operation and ensure proper coverage for all shifts.

● Ensure smooth guest check-in and check-out.

● Handle guest enquiries, requests, complaints, and service recovery.

● Ensure Front Desk staff provide professional and consistent customer service.

● Monitor daily arrivals, departures, stayovers, room changes, extensions, and special requests.

● Ensure proper shift handovers and follow-up of outstanding matters.

2. Reservations & Cloudbeds

● Monitor all new reservations received through:

● Booking.com

● Agoda

● Expedia and other OTAs

● Direct bookings

● Email

● WhatsApp/telephone

● Ensure every reservation is correctly reflected in Cloudbeds.

● Verify guest names, dates, room types, rates, payment status, remarks, and booking documents.

● Ensure required documents are uploaded to Cloudbeds immediately.

● Check for reservations or documents that have not been properly migrated or uploaded.

● Prevent duplicate bookings, missing bookings, incorrect room allocation, and reservation errors.

3. Daily Revenue & Payment Control

● Ensure all accommodation charges are correctly posted.

● Check credit-card charging and outstanding payments daily.

● Follow up on declined cards and unpaid reservations.

● Reconcile OTA payments, direct payments, cash, and other payment methods.

● Identify incorrect rates, unauthorized discounts, or revenue leakage.

● Escalate discrepancies to Management immediately.

● Ensure staff do not manually override rates or provide unauthorized discounts.

4. Rate & Inventory Control

● Check that the correct rates and room availability are displayed across Cloudbeds and OTA channels.

● Monitor sold-out dates, low inventory, and unusual booking patterns.

● Inform Management of significant pickup, cancellations, or occupancy changes.

● Ensure promotions and discounts are correctly applied and not unintentionally stacked.

● Flag any booking where the effective discount appears excessive or inconsistent with approved pricing.

5. Email & Guest Communication

● Ensure hotel emails are checked and responded to throughout the day.

● Ensure booking-related emails are actioned rather than simply read.

● Upload documents and update reservations immediately when information is received.

● Maintain professional and timely communication with guests.

● Follow up on unanswered guest requests and unresolved cases.

6. Team Management

● Supervise and train Front Desk staff.

● Prepare or coordinate Front Desk duty rosters.

● Allocate daily responsibilities clearly.

● Monitor attendance, punctuality, grooming, conduct, and productivity.

● Conduct proper shift briefings and handovers.

● Coach staff when SOP standards are not followed.

● Report repeated negligence, misconduct, or performance problems to Management.

7. Daily Control Checklist

The Front Desk Manager must ensure completion of all daily tasks, including:

● Reservation checks

● New booking verification

● Cloudbeds updates

● Document uploads

● Guest registration/documentation

● Card charging

● Outstanding payment follow-up

● Cash reconciliation

● OTA reconciliation

● Arrival/departure checks

● Email follow-up

● Guest request follow-up

● Shift handover

● Incident reporting

● Daily operational reporting

Tasks should not be carried forward to the following shift or following day without a documented reason and proper handover.

8. Guest Experience

● Monitor guest satisfaction throughout the stay.

● Resolve complaints promptly and professionally.

● Coordinate with Housekeeping and Maintenance on guest-related issues.

● Follow up after complaints to ensure resolution.

● Identify opportunities for upselling, extensions, direct repeat bookings, and additional hotel revenue.

9. Coordination with Housekeeping & Maintenance

● Communicate room status accurately with Housekeeping.

● Prioritize rooms required for arriving guests.

● Report maintenance defects immediately.

● Follow up until defects affecting guests or room availability are resolved.

● Ensure rooms are not unnecessarily blocked or kept out of inventory.

10. Reporting to Management

Provide Management with clear reporting on:

● Daily occupancy

● ADR

● Room revenue

● Pickup

● Cancellations

● No-shows

● Outstanding payments

● Operational incidents

● Guest complaints

● Maintenance issues affecting room sales

● Staff performance issues

● Uncompleted tasks

● Revenue discrepancies

Accountability

The Front Desk Manager is accountable for ensuring that Front Desk SOPs are actually carried out, not merely assigned.

Where a task is delegated, the Front Desk Manager remains responsible for checking that it has been completed correctly.

Any significant financial discrepancy, missing reservation, payment issue, guest complaint, security incident, or breach of SOP must be reported to Management immediately.

Key Performance Indicators

Performance may be assessed based on:

● 100% daily reservation verification

● 100% required guest-document upload compliance

● 100% daily payment and card-charging review

● Minimum unresolved Front Desk tasks at end of shift

● Accuracy of cash and payment reconciliation

● Response time to guest communications

● Guest review scores and complaint resolution

● Reduction in booking and operational errors

● Front Desk staff productivity and SOP compliance

● Upselling/direct-booking conversion

● Control of unauthorized discounts and revenue leakage

Authority

The Front Desk Manager may:

● Allocate Front Desk duties.

● Require staff to correct incomplete work.

● Arrange operational priorities between Front Desk, Housekeeping, and Maintenance.

● Handle standard guest recovery within limits approved by Management.

The Front Desk Manager may not introduce new discounts, complimentary stays, refunds, rate overrides, or significant compensation without Management approval unless specifically authorized under an existing SOP.

Reporting Line

Reports to: General Manager / Operations Manager / Management

Supervises: Front Desk Officers, Guest Service Officers, Receptionists and other Front Desk personnel.

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.

Job Description

Join our team and deliver exceptional guest experiences!

We are looking for enthusiastic and service-oriented individuals to join us as Front Office Executive. If you enjoy interacting with people and have a passion for hospitality, we want to meet you!

Responsibilities:

• Attend to guests’ needs and enquiries in a professional and courteous manner.

• Handle guest check-in and check-out processes efficiently.

• Provide personalized, warm, and attentive service to ensure an enjoyable and seamless stay for all guests.

Requirements:

• Good interpersonal skills and a positive working attitude.

• Service-oriented and a strong team player.

• Energetic, passionate, and professional in approach.

• Able to work 2 rotating shifts, including weekends and public holidays.

• Entry-level Diploma holders are welcome to apply.

What We Offer:

• Staff duty meals and uniforms provided.

• A supportive and friendly work environment.

• 5 days work week

• Opportunities to grow within the hospitality industry.

Interested applicants, please email your resume to ••••@treetops.com.sg

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They lead the team to ensure that the Reception operations run smoothly at all times and support Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine, warm way at all times.

• Assist the Duty Manager in ensuring smooth operations at the front office.

• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.

• Able to assist the Guest Service Executive in resolving any operational issues.

• Assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.

• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out on time, and VIP arrivals are checked.

•  Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so, too.

• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.

• Identify the person to whom he/she is speaking and the subject of the request, and direct the guest accordingly.

• Monitor performance standards, reporting issues/concerns as needed.

•  Able to assist the Duty Manager in handling guests’ requests and complaints.

• Able to train all existing and new team members.

• Able to assist the ALL Star & in general, be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).

•  Able to assist the Assistant/Front Office Manager in monitoring and checking on retroclaims.

• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or equivalent

• Minimum of 3 years of relevant experience in a similar capacity 

• Previous experience in a similar leadership role is an asset

• A service-focused personality is essential

• Prior experience working with Opera or a related system

• Strong interpersonal and problem-solving abilities and the ability to lead by example

COVER PROJECTS PTE. LTD.

Cover Projects Pte Ltd provides bespoke and turnkey solutions which can range from consultancy, design planning all the way to hospitality and food and beverage management concepts. We are a team which fuses design thinking with space and community management.

Job Description

Key Responsibilities

• Supervise and coordinate the daily operations of the Front Desk and Front Office team.
• Lead, guide and monitor Front Desk Officers, Guest Service Officers and other assigned staff.
• Ensure efficient check-in, check-out, room assignment and guest registration procedures.
• Verify guest reservations, room rates, payments, deposits and required guest documentation.
• Handle guest enquiries, requests, feedback and complaints professionally and promptly.
• Coordinate with Housekeeping and Maintenance to ensure room status and guest requests are updated accurately.
• Monitor room availability, occupancy and room status to support smooth daily operations.
• Assist with upselling room upgrades, extensions and other available services where appropriate.
• Monitor daily cash handling, payment collection and Front Office transactions to ensure accuracy.
• Ensure proper handover between shifts and accurate recording of outstanding matters.
• Monitor staff attendance, grooming, punctuality, performance and compliance with company SOPs.
• Train and coach Front Office staff on service standards, procedures and guest handling.
• Ensure all guest information and transactions are properly recorded in the property management system.
• Handle emergencies, incidents and difficult guest situations and escalate matters to Management when necessary.
• Ensure compliance with company policies, security procedures and applicable regulatory requirements.
• Assist with daily reports, audits, room inspections and other administrative duties.
• Support Management in maintaining guest satisfaction and achieving operational standards.
• Perform Front Desk duties when required and carry out any other duties assigned by Management.

Requirements

• Minimum 2–3 years of Front Office/Guest Services experience, preferably in hotels or serviced apartments.
• Previous supervisory experience preferred.
• Good communication, customer service and leadership skills.
• Good knowledge of Front Office operations and reservation/PMS systems.
• Able to handle complaints and work effectively under pressure.
• Good organisational and problem-solving skills.
• Able to work shifts, weekends and public holidays when required.

JEN Singapore Tanglin

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.

• Ensure smooth operation on a daily basis

• Review feedbacks, guest comments, and other information pertaining to front office

• Track guest satisfaction levels and handle guests' complains

• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement

• Overall in-charge of the hotel during the midnight shift in the absence of the senior management

• Identify training needs and develop training programs

• Serve as hotel Emergency Response Team leader during crisis management

• Ensure compliance to company's auditing framework

• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier

• Good communication skills

• Loves interacting with guests from all backgrounds

• Preferably has at least 2 years of relevant experience

• Enjoys coming up with best fit solutions

• Is a friendly, helpful and trustworthy leader

• Must be detail-focused and guest-oriented

• Able to work on shifts, weekends and Public Holidays.
  

HEY ROCKET PTE LTD

Job Description

About the role

Strategically manage manpower deployment during daily operations, peak periods, and major events, overseeing group arrivals, departures, guest movements, and driveway operations. Personally oversee the arrival, rooming, and departure of VIP and key guests, maintaining a strong presence at the lobby and driveway during critical guest-flow periods. Lead, coach, and develop the Guest Services team through training and performance management.

Key responsibilities

• Strategically manage manpower deployment during daily operations, peak periods, and major events

• Oversee group arrivals, departures, guest movements, and driveway operations

• Coordinate with Convention Services and event organizers for group luggage and deliveries

• Prepare and review rosters while balancing productivity, team wellbeing, and cost control

• Personally oversee the arrival, rooming, and departure of VIP and key guests

• Maintain a strong presence at the lobby and driveway during critical guest-flow periods

• Respond effectively to emergencies while prioritizing guest and colleague safety

• Oversee Bell Services, Concierge, and Valet operations

• Lead, coach, and develop the Guest Services team through training and performance management

About you

• Minimum 2 years of supervisory experience in hospitality

• Hands-on experience with OPERA CLOUD PMS is essential

• Strong knowledge of Bell Services, Concierge, and Valet operations

• Diploma/Degree in Hospitality Management or a related discipline preferred

• Relevant hotel operations experience

• Strong written and spoken English; additional languages are an advantage

• Proven leadership and team management abilities

• Proactive mindset with a strong passion for delivering exceptional guest experiences

Accor Lounge

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport.

The Duty Manager (Food & Beverage) is responsible for overseeing the day-to-day operations of the lounge, with a focus on Food & Beverage operations. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise lounge operations and ensuring a seamless guest experience.

• Point of contact for guest concerns and feedback

• Coordinate with various teams within the lounge to maintain service standards.

• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.

• Ensure compliance with airport regulations, safety protocols and hygiene standards.

• Support staff performance by providing guidance, coaching and on-the-spot training.

• Handle incidents, emergencies and irregular operations professionally and efficiently.

• Prepare shift reports and communicate key updates to the Manager and relevant departments.

• Assist with staff scheduling, inventory checks, and operational planning as required.
  

Qualifications

• Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.

• Strong leadership, communication and problem-solving skills.

• Excellent customer service orientation and ability to manage diverse teams.

• Familiarity with airport protocols, safety standards and guest service systems.

• Ability to remain calm and professional under pressure.

• Flexibility to work shifts, weekends, and public holidays.
  

Additional Information

• 5 day work week

• 44 hours per week

• Eligible for overtime allowances

• Morning and afternoon shift on rotational basis OR permanent night shift

• Uniform and training provide

• Group medical and insurance coverage

• Travel-related perks

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

About the role

We are seeking a service-driven and experienced Guest Experience Lead (Front Office) to join our team. This role is responsible for overseeing daily front desk operations, ensuring smooth check-in and check-out processes while maintaining exceptional service standards. You'll play a key role in guiding the Front Office team, resolving complex guest situations, and ensuring a seamless and memorable arrival and departure experience for all guests.

Key responsibilities

• Supervise daily Front Office operations and support Guest Experience Specialists during peak periods.

• Ensure efficient and professional check-in and check-out processes for all guests.

• Handle escalated guest inquiries, complaints, and service recovery situations promptly and professionally.

• Monitor room assignments and coordinate with Housekeeping to ensure room readiness.

• Ensure guest profiles, reservations, and billing information are accurately maintained in the system.

• Support upselling initiatives and promote hotel services and amenities.

• Provide guidance, coaching, and on-the-job support to Front Office team members.

• Maintain guest recognition programs and ensure VIP guests receive appropriate attention.

• Monitor service standards and ensure consistency in guest interactions.

• Coordinate with other departments to ensure seamless guest experiences.

About you

• Minimum Diploma in Hotels/Hospitality Management or equivalent.

• Minimum 2–3 years of experience in Front Office or guest services within the hospitality industry.

• Prior supervisory or team leadership experience is an advantage.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to remain calm and professional when handling guest escalations.

• Proficiency in Opera PMS or similar hotel management systems.

• Strong organizational skills and attention to detail.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

About the role

We are seeking a service-driven and dynamic Assistant Operations Manager (Front Office) to join our team. This role is responsible for supporting the Operations Manager in overseeing Front Office operations, driving service excellence, operational efficiency, and team performance. You'll play a key role in leading and developing the Front Office team, ensuring consistent delivery of exceptional guest experiences, managing operational priorities, and implementing initiatives that enhance service standards and guest satisfaction. The Assistant Operations Manager serves as a key operational leader, partnering with internal stakeholders to deliver seamless and memorable experiences for all guests.

Key responsibilities

• Support the Operations Manager in overseeing the day-to-day operations of the Front Office department.

• Drive service excellence and ensure consistent delivery of exceptional guest experiences across all guest touchpoints.

• Monitor operational performance and service standards to ensure departmental goals and guest satisfaction targets are achieved.

• Manage and resolve complex guest situations, service recovery cases, and escalated concerns requiring managerial intervention.

• Support planning and coordination of arrivals, departures, VIP stays, special events, and high occupancy periods.

• Review room inventory, operational requirements, and resource allocation to ensure smooth hotel operations.

• Lead, coach and develop Hospitality Executives, Guest Experience Leads, and Guest Experience Specialists to achieve operational excellence.

• Conduct regular team briefings, coaching sessions and performance discussions to support team development.

• Assist with recruitment, onboarding and training initiatives within the Front Office department.

• Monitor guest feedback, service trends and operational challenges, and implement improvement initiatives where required.

About you

• Minimum Diploma in Hotels/Hospitality Management or equivalent.

• Minimum 3-5 years of experience in Front Office or guest services within the hospitality industry.

• Minimum 2 years of leadership experience in a Duty Manager, Front Office Supervisor, Assistant Front Office Manager or similar capacity.

• Strong knowledge of Front Office operations, guest relations and service recovery practices.

• Proven ability to lead, coach and develop teams in a fast-paced hospitality environment.

• Strong communication, interpersonal and stakeholder management skills.

• Ability to analyze operational challenges and implement effective solutions.

• Proficiency in Opera PMS or similar hotel management systems.

• Strong organizational skills, attention to detail and operational awareness.

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Night Manager, you’re not just overseeing daily front office operations at night time – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with a guest-centric approach.
• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Lead daily front office operations:  Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service:  Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives:  Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests:  Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience:  Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team:  Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Bugis
• Village Hotel Changi
• Village Hotel Albert Court
• Village Hotel Katong

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Ensure the effective, efficient, and profitable operation of the hotel, maintaining high service standards in all areas.
• Supervise and oversee Front Office operations during assigned shifts, including reception, cashiering, telephone, reservations, and baggage services. Monitor staff conduct, grooming, and job performance to ensure service excellence and uphold the hotel's corporate image.
• Provide prompt, courteous, and efficient guest service, including check-ins and check-outs. Handle guest complaints with tact, diplomacy, and professionalism.
• Conduct or assist in pre-arrival inspections for VIP rooms, ensure delivery of complimentary amenities, personally escort VIP guests, and coordinate with relevant departments regarding VIP arrangements.
• Review the Front Office Logbook at the start of each shift, follow up on messages and outstanding actions, control access to room keys, and handle correspondence related to inquiries, reservations, and guest feedback. Monitor and address housekeeping discrepancy reports.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Handle matters related to guest safety, incident reporting, theft, and guest conduct issues.
• Take charge of training reception staff, including planning, organizing, and conducting structured on the job training programs.
• Monitor room inventory closely to maximize room utilization, occupancy, and revenue. Work collaboratively with the Sales team to optimize group allotments and enhance yield.
• Take responsibility for staff and guest evacuation in emergency situations, such as fire, in the absence of the Safety & Fire Manager. Attend CERT training as required by regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,800 + allowances

• Company: Listed MNC in the leisure industry

• Location: Central Region

• Benefits: Excellent welfare, benefits, and career advancement opportunities

• Working Hours: Rotating shifts (5 days per week)

Key Responsibilities:

• Lead daily membership and guest service operations, ensuring a seamless and welcoming experience.

• Coordinate staff schedules and shifts while maintaining accurate operational records.

• Work closely with front-of-house teams to deliver smooth, efficient, and personalised guest service.

• Assist in driving marketing campaigns, member promotions, and engaging events.

• Maintain high standards of professionalism, confidentiality, and compliance with company policies.

Requirements:

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office

• Flexible to work rotating shifts, including weekends and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Little Farms

LITTLE FARMS

Job Description

Guest Relations Executive

Be the reason guests come back.

At Little Farms, great hospitality is more than good service. It is remembering a regular’s favourite table, turning a difficult moment into a positive one, and making every guest feel genuinely looked after.

We’re looking for a Guest Relations Executive who loves people, notices the little things, and knows how to create memorable experiences from the first hello to the final goodbye.

This role sits right at the heart of the guest journey — supporting reservations, connecting with guests in our restaurants, managing feedback, and stepping in when a little extra care is needed.

✨ What You’ll Be Doing

🤍 Make Guests Feel at Home
Welcome guests warmly and create a friendly, personal experience across our restaurants.
Get to know our regulars, remember preferences, and help make every visit feel special.

📅 Own the Guest Journey
Support reservations, special requests, celebrations and important guest occasions.
Work closely with restaurant teams to ensure guests are seated smoothly and well looked after.

💬 Listen, Respond & Make Things Right
Manage guest feedback across calls, emails, online platforms and in-person conversations.
Handle concerns with empathy, confidence and speed — finding thoughtful ways to turn experiences around.

🌟 Create Little Moments That Matter
Spot opportunities to surprise and delight guests.
Whether it’s a birthday, anniversary or simply recognising a familiar face, help us make hospitality feel personal.

🤝 Work as One Team
Partner closely with Restaurant Managers and frontline teams to share guest insights, resolve recurring issues and continuously improve the Little Farms experience.

You’ll Be Great at This If You…

• Have 1–3 years of experience in hospitality, guest relations, restaurants, hotels or customer experience.

• Genuinely enjoy talking to people and building relationships.

• Stay calm, warm and solution-focused when things don’t go to plan.

• Communicate confidently in person, over the phone and in writing.

• Have a sharp eye for detail and remember the things that matter to guests.

• Are comfortable juggling reservations, guest requests and feedback in a fast-moving environment.

• Believe that great service isn’t scripted — it’s thoughtful, human and genuine.

🥑 Why Little Farms?

We’re here to help people live happier and healthier lives, but we know great food is only part of the experience.

You’ll join a team that cares deeply about our guests, our people and doing things well — while still having fun along the way.

If you’re someone who loves creating connections, solving problems and making someone’s day a little better, we’d love to meet you.

Come grow with Little Farms.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Sentosa
• The Barracks Hotel Sentosa
• Oasia Resort Sentosa
• The Outpost Hotel

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Village Hotel Sentosa

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Ensure the effective, efficient, and profitable operation of the hotel, maintaining high service standards in all areas.
• Supervise and oversee Front Office operations during assigned shifts, including reception, cashiering, telephone, reservations, and baggage services. Monitor staff conduct, grooming, and job performance to ensure service excellence and uphold the hotel's corporate image.
• Provide prompt, courteous, and efficient guest service, including check-ins and check-outs. Handle guest complaints with tact, diplomacy, and professionalism.
• Conduct or assist in pre-arrival inspections for VIP rooms, ensure delivery of complimentary amenities, personally escort VIP guests, and coordinate with relevant departments regarding VIP arrangements.
• Review the Front Office Logbook at the start of each shift, follow up on messages and outstanding actions, control access to room keys, and handle correspondence related to inquiries, reservations, and guest feedback. Monitor and address housekeeping discrepancy reports.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Handle matters related to guest safety, incident reporting, theft, and guest conduct issues.
• Take charge of training reception staff, including planning, organizing, and conducting structured on the job training programs.
• Monitor room inventory closely to maximize room utilization, occupancy, and revenue. Work collaboratively with the Sales team to optimize group allotments and enhance yield.
• Take responsibility for staff and guest evacuation in emergency situations, such as fire, in the absence of the Safety & Fire Manager. Attend CERT training as required by regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

• The Barracks Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

UEMS Solutions Pte Ltd

The Company is an Integrated Facilities Management (IFM) company with more than 2,000 employees, providing healthcare support services and property & facilities management services to both public and private sectors in Singapore. The company has 2 core businesses in healthcare support and facilities management services.

Job Description

The Standard, Pattaya Na Jomtien

Job Description

Summary

Hong Feng Yu Yi Pte Ltd

Job Description

We are looking for an energetic, warm and courteous Front Desk Executive to join our team!
Job Details:

• 🕙 Working hours: 10am – 8pm
• 📅 6 days per week
• 🌟 Able to work on weekends & Public Holidays
• 💻 Experience with POS systems and booking systems
• 💰 Handle payment collection
• 📱 Send WhatsApp reminders to customers
• 🤝 Work closely with therapists to support the daily operation flow
• 😊 Warm, friendly and courteous when attending to customers
• ⚡ Energetic, responsible and a good team player

We’re looking for someone who enjoys working with people and can help create a welcoming experience for our customers.
Interested? Send us your CV / contact us for more details!
89•• •906/ 89•• •905

Premium Hotel Management Pte Ltd

Job Description

Job Details (Here’s what you can expect!)

• 5 days’ work week and overtime
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Any other ad-hoc duties assigned.

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in a team
• Work on weekends and public holidays
• Work day shifts and night shifts

Marriott International

Job Description

CE LA VI

CÉ LA VI is a global luxury lifestyle dining and entertainment brand, born in Southeast Asia. Renowned for our iconic rooftop locations across Singapore, Taipei, Tokyo, Dubai, and London, we blend modern Asian cuisine, innovative cocktails, and electrifying atmospheres into unforgettable, multi-sensorial experiences. Our Singapore flagship at Marina Bay Sands Level 57 features a MICHELIN-recognised Restaurant, a panoramic SkyBar, and a sky-high Club Lounge — all with breath-taking 360-degree views of the city skyline.

Job Description

As a Guest Relations, your primary role is to provide a warm welcome and excellent service to all guests. You will greet patrons upon arrival, assist with seating arrangements, and address any inquiries or special requests they may have. Additionally, you'll ensure a smooth flow of guests, manage reservations, and maintain a welcoming atmosphere. Your friendly demeanor, attention to detail, and ability to anticipate guests' needs will contribute to creating positive experiences and fostering customer loyalty.

Customer Focus:

• Demonstrates a strong commitment to customer satisfaction. Anticipates customer needs, providing personalized service.

Responsibilities:

• Make reservations for guests.
• Address guest inquiries and resolve issues promptly.
• Ability to handle cashiering unsupervised.
• Use appropriate language, tone, and non-verbal cues to convey messages effectively.

Requirements:

• 1-3 years of experience in guest relations or a related field.
• Strong organizational and multitasking abilities.
• Ability to handle basic customer issues.

Momentus Hotel Alexandra

Managed by Momentus Hospitality, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create inspiring moments, Momentus Hotel Alexandra offers you great opportunities.

Job Description

Job Description

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.
• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.
• To monitor room inventory closely to maximize revenue and occupancy from group allotments.
• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

• Familiar with Opera Cloud is an added advantage
• Able to work independently
• Able to work rotating shifts & public holidays

, GOCO Hospitality

Job Description

Private Advertiser

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Take every opportunity to amaze the guests.

• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.

• Handle complaints.

• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.

• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.

• Utilize interpersonal and communication skills to lead, influence and encourage others

• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.

• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.

• Coordinate activities with other hotel departments.

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.

• Ensure the timely completion of performance appraisals.

• Function in place of the Front Office Manager in his/her absence.

• Be knowledgeable of policies regarding emergency procedures and security concerns.

• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.

• Be professional, responsible and mature in conduct and behavior.

• Be understanding of, encouraging to and friendly with all co-workers.

• Be self-motivated and use time wisely.

• Maintain open line of communication with each department.

• Communicate pertinent information.

• Respond positively to new ideas.

• Openly accept critical/developmental feedback.

• Report to work on time.

• Give adequate notice if going to miss work.

• Be available to work a flexible schedule to include weekends and holidays.

• Maintain effective communication through the use of meetings, log books and bulletins.

• Be available to help other departments in emergency situations.

• Perform other assignments as directed by the General Manger.

• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.

• Requires good communication skills, both verbal and written.

• Most tasks are performed in a team environment with the employee acting as a team leader.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Extensive knowledge of the hotel, its services and facilities.

Compass Group (S) Pte Ltd

Compass Group is the world’s leading food service company, specialising in providing food, vending and related contract services on their clients’ premises. The group generates annual revenue of over £16.9 billion and is listed on the London Stock Exchange. Worldwide, Compass Group operates in over 50 countries, at over 50,000 locations employing 600,000 people. Compass Group (Singapore) is a market leading and fast growing business, with over 600 employees across 50+ locations. In Singapore, the business currently operates with global brands like Eurest and Chartwells, with a sterling list of clients across business and industry and education sectors.

Job Description

The Floater provides flexible support across Reception, Hospitality, Pantry, and Barista services based on daily operational requirements. The role requires a customer-focused and adaptable individual who is comfortable supporting different functions and locations while maintaining high service standards.

Job Responsibilities

Reception

• Welcome and assist visitors in a warm, friendly, and professional manner.

• Manage visitor registration, access passes, and reception procedures.

• Answer and direct telephone calls, enquiries, and requests appropriately.

• Manage meeting room bookings and reservations through the internal booking system.

• Respond to emails relating to reservations, catering enquiries, and hospitality requests.

• Provide information on meeting rooms, facilities, multimedia equipment, setups, and events.

• Support administrative duties such as printing, copying, scanning, and luggage storage.

Butler / Hospitality

• Provide attentive and professional service to clients, guests, and employees.

• Anticipate guest needs and respond to requests promptly.

• Prepare and maintain meeting rooms and conference spaces to ensure they are clean and presentable.

• Set up and clear meeting rooms, catering, and events.

• Serve food and beverages during meetings and functions.

• Coordinate catering requirements with clients, internal teams, and external vendors.

• Support internal and external events in coordination with the Facilities Management team.

Pantry

• Maintain pantry areas to ensure they are clean, organised, and well-stocked.

• Monitor pantry supplies and replenish beverages, snacks, condiments, and consumables as required.

• Conduct regular stock checks and assist with inventory management.

• Prepare and serve beverages and light refreshments when required.

• Maintain cleanliness of pantry equipment, crockery, utensils, and service areas.

• Support meeting and catering setups as required.

Barista

• Prepare and serve coffee, tea, and other beverages according to service standards.

• Operate coffee machines and other beverage equipment safely and correctly.

• Provide friendly and efficient customer service.

• Maintain cleanliness and organisation of the coffee bar and equipment.

• Monitor beverage ingredients and supplies and replenish stock as required.

• Follow food safety, hygiene, and workplace safety requirements.

General

• Provide coverage across Reception, Butler/Hospitality, Pantry, and Barista functions based on operational and manpower requirements.

• Maintain high standards of customer service and professional presentation.

• Follow company policies, security procedures, food safety, hygiene, and workplace safety requirements.

• Work collaboratively with team members to ensure smooth daily operations.

• Perform other reasonable duties as assigned by Management.

Job Requirements

• Prior experience in hospitality, F&B, reception, customer service, or a related service environment is preferred.

• Service-oriented with a friendly and professional attitude.

• Good communication and interpersonal skills.

• Basic computer skills and ability to use email and booking systems.

• Able to multitask and adapt quickly between different responsibilities.

• Flexible and willing to support different functions and locations based on operational requirements.

• Able to work independently and as part of a team.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Responsibilities

• Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• Liaise closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests / long staying guests and renders assistance when necessary.
• Make courtesy calls to guests.
• To be well versed and updated on all tourists related information.
• Requisite and keep stock of promotional materials for daily operations.
• Undertake any other duties as may be assigned by his/her superiors diligently and professionally.

Requirements

• Minimum O-level
• Able to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills

HOTEL JJH PTE. LTD.

Job Description

Work Location:

Hotel JJH

JJH Service Apartment

Singapore

Salary: S$2,500 – S$2,800 per month (depending on experience)

Working Days: 6 days per week

Working Hours: 9:00 AM – 5:00 PM

Job Responsibilities

Assist in the daily operations of the hotel and serviced apartment.

Handle guest check-in and check-out.

Manage reservations and booking enquiries.

Respond promptly to guest requests and complaints.

Coordinate with housekeeping and maintenance teams.

Conduct room inspections before guest arrivals.

Ensure cleanliness of all common areas and guest rooms.

Prepare daily operational reports.

Follow up on maintenance issues until completion.

Handle TTLock access and guest self-check-in.

Ensure SOPs are followed by all staff.

Assist with tenant renewals, handovers and room viewings.

Provide excellent customer service and maintain guest satisfaction.

Perform other duties assigned by management.

Requirements

Experience in hotel, serviced apartment or hospitality operations is preferred.

Good communication and customer service skills.

Able to work independently and as part of a team.

Basic computer knowledge (Microsoft Office, email and WhatsApp).

Responsible, organised and willing to learn.

Able to work on weekends and public holidays when required.

Benefits

Annual Leave

Medical Benefits

Career Advancement Opportunities

Staff Training

Friendly Working Environment

Interested applicants are welcome to apply.

JJH Group

Hotel & Serviced Apartment Operations

Marriott International

Job Description

Royal Plaza

Royal Plaza on Scotts (RP), Singapore’s first 100% smoke-free business hotel. Located in Orchard, RP has been voted Best Independent Hotel in Asia Pacific by TTG Asia for 10 years and awarded the 2017 TripAdvisor Certificate of Excellence.

Job Description

Job Summary

The Guest Services Manager plays a key leadership role in overseeing daily Front Desk operations, ensuring team members productivity, operational efficiency, and a positive, service‑driven work environment. This role champions our purpose by guiding the team to bring warmth, charm, and heartfelt hospitality at every touchpoint, welcoming guests with sincerity, anticipating their needs, and delivering an elevated and memorable experience.

Areas of Focus

Ensure that every team member consistently delivers emotional connection, warmth, and charm in guest interactions.

Strategic Responsibilities / Duties

Guest Experience & Service Excellence

1.     Coordinate closely with all departments on VIP arrivals, group/crew movements, and special requests to ensure seamless organization and execution.

2.     Welcome, escort, and bid farewell to VIP guests and any guest requiring special attention; ensure all preparations for VIP arrivals/departures are well organized.

3.     Ensure staff welcome, escort, and bid farewell to VIP guests, regular guests, Club guests.

4.     Maintain presence in the Lobby and Driveway during peak periods to ensure smooth traffic flow and brand‑aligned guest experience.

5.     Build close relationships with in‑house guests and provide personalized service to enhance emotional connection.

Operational Excellence

6.     Monitor room standards and collaborate with relevant departments to address deficiencies.

7.     Conduct frequent inspections of guest rooms and Rooms areas to uphold quality and service standards.

8.     Ensure Night Audit reports and daily sales are correctly checked, processed, and balanced.

9.     Oversee accuracy and completeness of guest registration cards, profiles, history, billing correspondence, and bucket checks.

Planning, Standards & Compliance

10.Review occupancy forecasts and plan procedures for high‑occupancy periods to ensure smooth arrivals and departures.

11.Ensure compliance with Front Office SOPs related to Safe Deposit Boxes, In‑Room Electronic Safes, Guest Room Key Cards, and security procedures.

12.Maintain complete, well‑organized files and records such as SOPs, policies, rosters, training reports, competency records, upselling reports, and leave documentation.

Team Leadership & Development

13.Supervise Front Desk team members, ensuring excellent performance, alignment with service standards and overall well being.

14.Plan and prepare monthly rosters, accounting for leave, public holidays, occupancy forecasts, and operational needs.

15.Identify training needs and propose appropriate training programs to enhance team capability and service excellence.

16.Maintain and update competencies for probation evaluations, performance appraisals, and promotions.

Guest Relations & Service Recovery

17.Work closely with Housekeeping, VIP Services, Concierge and other departments to fulfil special requests and manage service recovery effectively.

18.Update guest history profiles based on interactions to support future personalization.

Safety& Emergency Response

19.Support the Security team during emergencies (fire alarms, power failures, system issues, medical situations), coordinating with relevant departments.

Other Responsibilities

20.Perform other duties as assigned by the direct reporting manager.

Key Skills and Requirements

1.     Hospitality Diploma or Degree holders would be an advantage.

2.     Minimum 5 years of experience working in the hospitality industry, with 2 years of related experience in the similar capacity as a Duty Manager.

3.     Self-motivated with good interpersonal skill.

4.     Able to work independently and manage multiple requests efficiently.

5.     Willingness to work rotating shifts, including weekends and Public Holidays, on a 5-day work week.

Sg Hotels Pte Ltd

Job Description

Join the team at The Duxton Reserve Singapore as a Guest Service Executive, where you’ll play a key role in creating memorable stays for every guest.  In this role, you’ll be at the heart of the guest journey, anticipating needs, personalizing experiences, and ensuring every interaction reflects exceptional service.  If you’re attentive, service-driven, and enjoy collaborating across teams to deliver seamless and meaningful guest experiences, this could be the perfect opportunity for you.

Your Profile:

• Able to work shift work including weekends and public holidays.
• Minimum 1 year working experience in the hotel industry.
• Possess good problem solving, communications, interpersonal and customer service skills.
• Computer literacy in MS Office and Outlook is a must. Prior knowledge of any CRM system, e.g. Opera, Delphi, will be an asset.
• A diploma in Hospitality & Management would be preferred.

SPORT DRIVING ASIA PACIFIC PTE. LTD.

Job Description

WE ARE HIRING! Guest Managers (m/f/d) PEC Singapore

📍 Porsche Experience Centre Singapore (Opening in 2027) | Full-time

Passionate about exceptional service, unforgettable experiences, and the Porsche world?

Join us as we build our Guest Management team for the all‑new Porsche Experience Centre Singapore.

✨ Your Mission

Welcome guests, support group experiences, assist event operations, manage registrations, support at the Porsche Lifestyle Shop and ensure a premium hospitality atmosphere throughout the PEC.

✨ What makes you a great fit

• Strong service mindset & communication skills

• Positive, authentic, and confident presence

• Calm & focused even during busy moments

• flexible working style and hands‑on attitude

• Passion for automotive and motorsport

• A team player

• Multilingual: fluent in English, as well as possibly other foreign languages

• Ideally, you already live in the region

Be part of an international team and help shape a one‑of‑a‑kind Porsche experience in Singapore.

Feel free to apply with a short introduction video as well. 

If you know someone living in the region who could be a great fit, please share this post with them!

Grand Hyatt Singapore

We care for people so that they can be their best, and it is our natural propensity to care that differentiates us as the Hyatt family. At Grand Hyatt Singapore, the commitment to care is extended to all stakeholders, including communities, guests, and most importantly our team members. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands and one of the world’s best place to work. Make a difference in the lives around you, and join a company that values respect, integrity, empathy, inclusion, wellbeing, and experimentation.

Job Description

Roles & Responsibilities

Embark on a rewarding journey with us as an Assistant Manager – Front Office, where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and owners, showcasing your ability to step up into a leadership role and drive excellence.

Key Responsibilities:

• Collaborate with the Assistant Front Office Managers to maintain the efficient running of the department and uphold brand standards.

• Assist in managing the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience.

• Demonstrate your commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues.

• Requirements:

• Ideally possess a relevant degree or diploma in Hospitality or Tourism management.

• Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office / Guest Relations within a hotel environment.

• Showcase exceptional communication and customer relations skills.

• Demonstrate adept problem-solving abilities, coupled with strong administrative and interpersonal skills.

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office / Guest Service - Manager / Assistant Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with a guest-centric approach.
• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Lead daily front office operations:  Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service:  Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives:  Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests:  Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience:  Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team:  Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Regal Hongkong Hotel

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages nineteen hotels. Committed to exceeding

Job Description

• High Diploma or above in Hospitality Management or related disciplines

• Minimum 5 years’ experience in Hotel front office operation with at least 3 years in supervisory level of similar capacity

• With strong reception operations, customer service sense, complaint handling skills and able to handle emergency

• Well-versed in spoken and written English and Putonghua

SOFITEL SINGAPORE CITY CENTRE

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.

Job Description

Job Description:

• Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
• Management of the hotel’s Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the industry.
• Coaching and training the Front Office team to improve or maintain the high service standards
• Effectively oversee all guest arrivals and departures, ensuring that the room allocations and check-in / check-out processes follow set procedures and are customer centric.
• Assist Front Office for check-in and check-out whenever required in effective and efficient manner.
• Oversee the daily movement of guest activities and be able to resolve any guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel with proper follow-up.
• Ensure that each service shortfall guest profile is updated in PMS with accuracy and complete guest history to enhance our Return Guest program.
• Oversee ad-hoc projects and task such as Upselling, Loyalty Recruitment, Guest Experience and Stocks Inventory.
• Preparation of Front Office work schedules and submitting to Front Office Manager for approval on a timely manner.
• Prepare monthly reports for the Front Office Department and revise the key performance indicators together with the Housekeeping Department and the Reservations team.
• Monitor the upsell program. Encourage and motivate the team to achieve the daily / monthly target set by Front Office Manager. To counsel any under-performing associates, if necessary.
• Liaise daily with the Reservations team to ensure accuracy in room allocation as well as the maximization of yield.
• Work closely with Engineering to ensure that maintenance requests are followed up on and completed efficiently.
• Liaise with Housekeeping to ensure that room cleanliness standards are maintained. Checking of VIP rooms prior to arrivals to ensure amenities are accorded and rooms are of highest standards.
• Ensure that public areas are clean and well presented with regular monitoring.
• Welcoming of VIPs in the absence of Management.
• Supervise lobby services such as valet and bellmen duties, ensuring that guest arrivals and departures are as efficient as possible.
• Ensure that the night audits are conducted effectively and accurately.
• Ensure there is management support and presence visible at the Front Office and in the lobby during key periods throughout the day.
• To check on Front Office cashier closure ensuring all paperwork are correct with no discrepancies before ending of each shifts.
• Monitor the Front Office team members’ shift duties periodically to ensure all are completed on a timely manner.
• To coordinate with security in the investigation of irregularities and undesirable guests. And reporting such matters to Front Office Manager and Management on a timely manner.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• To represent the Management in their absence for any emergency situation that may arise.
• To conduct regular patrolling of the hotel premises to ensure all are in order
• Strive to implement the Sofitel Vision and demonstrate active use of the Sofitel Values.
• Any other reasonable request as required by Hotel Management.

Job Requirements:

• Minimum of 5 years hotel operational experience, Front Office essential, 5 star luxury environment preferred.
• Strong operational background with experience in the implementation and management of brand standards
• Project professional image at all times through personal presentation/ interpersonal skills.
• Experience in the coaching and development of a professional management team.
• Recruitment, selection and training of team members.
• Able to initiate contact and establish rapport easily.
• Efficient organization of time and work.
• Ability to influence others to achieve common goals.
• Ability to lead, develop and mentor the Front Office team.
• Appreciates and maintains an effective outlet for stress.
• Excellent numeracy, verbal and written communication skills.
• Has the ability and willingness to undertake further development.
• Works under pressure without negative impact.
• Develops and maintains co-operative working relationships.

Hyatt Centric Victoria Harbour Hong Kong

With breathtaking views of Victoria Harbour, our lifestyle hotel in North Point is the ultimate launchpad for exploring Hong Kong’s vibrant mix of old and new. Discover local foodie favorites and Insta-worthy spots around the neighbourhood or go for a stroll along the waterfront promenade right in front of the hotel. Conveniently located on Hong Kong Island, steps away from major highway, MTR, ferry, bus and tram connections, the hotel is just 10+ minutes’ commute to / from key leisure and business destinations. The options are endless when you stay in the middle of the action at Hyatt Centric Victoria Harbour Hong Kong.

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.

• Familiar with hotel emergency and crisis handling procedure. Provide comprehensive trainings to associates within Front Office Department.

• Conduct Room Inspections with particular emphasis on cleanliness and standard set up and helps carry out inspection of other hotel areas regularly, including lobby and driveway.

• Perform room inspection for VIP rooms, work with Housekeeping team and Engineering team to ensure cleanliness and condition is maintained at high-standard.

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures.

• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department.

• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided.

• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary.

• Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry

• Familiar with Opera System

• Excellent command of spoken English and Putonghua

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Be able to coach and train new associates.

• Ability to manage and lead the team.

• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. 

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via apply now or on Whatapp +85• •••• •986.

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

*Great Place to Work Certification is an independent validation of a company’s workplace culture, showing that employees experience trust, respect, fairness, pride, and camaraderie in their daily work life. Hyatt is proud to be recognized as a Great Place to Work 2026 in the Hong Kong Region, reflecting our commitment to fostering an outstanding workplace for all and delivering on our purpose of care.

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

Responsibilities

• Supervise team members of all sections in Front Office to maintain smooth operation

• Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction

• Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies

• Be attentive to hotel security and safety requirements at all time

• Maintain good liaison with different departments to ensure uninterrupted communication

Requirements

• Tertiary education in Hospitality Management or related disciplines

• Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)

• Able to work independently and attend shift duties including overnight

• Well-versed in spoken and written English and Chinese

• Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift (5 days per week)

Key Responsibilities

• Handle day-to-day membership and guest service operations, including enquiries, feedback, and transactions.

• Manage shift opening and closing procedures, ensuring all records and documentation are accurate and complete.

• Work closely with front-of-house teams to deliver a seamless and positive guest experience.

• Assist in the execution of marketing campaigns, promotions, and membership events.

• Maintain strict confidentiality of member information and ensure accuracy of data in all systems.

• Ensure compliance with company policies and regulatory requirements.
  
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

Marriott International

Job Description

Marriott International

Job Description