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Restaurant and Banquet Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Managing daily F&B operations of the restaurant, bar and banqueting
  • Soliciting guest feedback
  • Using that feedback to help us improve our F&B operation
  • Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the business of Fine Dining within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You love exploring new cultures.
  • You love communicating with people, even if they have trouble understanding you.
  • You truly love the sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
  • Banqueting experience is highly desirable
  • Previous experience living/working outside your home country, preferably in Asia.
  • Good F&B business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Front Office Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

For our refined and personalized hotel, we are now welcoming applicants for the position of Front Office Manager to lead our reception and guest relations team in delivering a seamless, "home away from home" experience.

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
  • Soliciting guest feedback and using it to constantly elevate our guest journey.
  • Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the boutique hotel business and the intimacy of a small, high-end property.
  • You have a strong and adventurous disposition and love exploring new cultures.
  • You love communicating with people, even when there are language or cultural barriers.
  • You find a sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
  • Previous experience in front office management in a luxury environment
  • Previous experience living/working outside your home country, preferably in Asia.
  • Strong administrative skills and business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Front Desk Receptionist (Mandarin Speaking)

8-Jun-2025
TLT Glory PLT | 56042 - Penang Island, Penang
This job post is more than 31 days old and may no longer be valid.

TLT Glory PLT


Job Description

Elevate Your Career with De‘ Refflesia (subsidiary of Thai Pampering) !

Are you passionate about delivering exceptional customer service? At De’Refflesia , we believe in nurturing talent and providing a welcoming environment where you can grow and shine. We’re looking for enthusiastic Junior and Senior Front Desk Receptionists to join our award-winning team. If you have a warm personality, excellent communication skills, and a drive to excel in a dynamic wellness center, we want to hear from you!

Why Join Us?

• Be Part of an Award-Winning Team: Work in a Platinum Award-Winning reflexology center known for its excellence in customer service and care.
• Career Growth Opportunities: We invest in our employees’ professional development, offering opportunities to move up within the company.
• Flexible Work Hours: Choose from convenient shift options that suit your lifestyle.
• Performance Bonuses: Earn additional bonuses based on your performance.
• Supportive Work Environment: Join a friendly, dynamic team that values collaboration and respect.

Location: George Town, Penang

What We’re Looking For:

• Passionate and Professional: Whether you’re experienced or new to the field, if you have a passion for hospitality and a bubbly personality, you’ll fit right in.
• Tech-Savvy: Comfortable using laptops and social media platforms like Facebook, Instagram, WhatsApp, and TikTok.
• Adaptable: Able to thrive in a fast-paced environment and take on various tasks, from managing appointments to coordinating with team members.
• Customer-Focused: A welcoming attitude and the ability to provide top-notch service to every guest who walks through our doors.

Key Responsibilities:

• Front Desk Excellence: Greet and assist customers warmly, manage phone calls, and handle internal and external communications with professionalism.
• Appointment Management: Use our booking system to schedule appointments, recommend treatments, and coordinate with therapists.
• Sales & Upselling: Confidently promote our services and handle transactions, contributing to our sales goals.
• Administrative Support: Perform clerical tasks, manage emails, maintain a tidy reception area, and ensure the cleanliness of the surrounding facilities within the premise and perform ad-hoc tasks required by Management.
• Security & Compliance: Follow safety procedures and monitor access to the center to ensure a secure environment for guests and staff.

Requirements:

• Shift Flexibility: Willingness to work night shifts is preferred but not mandatory.
• No Experience Required: We welcome candidates without prior experience, though experience in a retail or wellness center is an advantage.

Perks & Benefits:

• Performance-Based Bonuses: Rewarding your hard work and dedication.
• Career Development: Opportunities for growth and advancement within the company.
• Work-Life Balance: Flexible shifts to accommodate your personal life.

Ready to Join Us?

If you’re excited about this opportunity and meet the criteria, we’d love to hear from you! Send your CV to thaipampering@gmail.comor hit the “Apply” button to start your journey with De’Refflesia (subsidiary of Thai Pampering) today.

KITCHEN ASSISTANT (CAN START ASAP)

8-Jun-2025
Paramount Human Resource Multi-purpose Cooperative | 56045 - Santa Rosa City, Laguna
This job post is more than 31 days old and may no longer be valid.

Paramount Human Resource Multi-purpose Cooperative


Job Description

WE ARE HIRING!!

POSITION: KITCHEN ASSISTANT
LOCATION: GOLDEN ABC H.O - LAGUNA BASE
SALARY: NEGOTIABLE

We are seeking a reliable and hardworking Kitchen Assistant to support the day-to-day operations of our kitchen. The ideal candidate will help ensure the kitchen remains clean, organized, and well-stocked while assisting chefs and kitchen staff in food preparation and maintenance tasks.

KEY RESPONSIBILITIES:

  • Assist in the preparation of ingredients (e.g., washing, peeling, chopping vegetables, measuring ingredients).

  • Maintain cleanliness of the kitchen, including work surfaces, floors, and equipment.

  • Wash dishes, utensils, and cooking equipment promptly and efficiently.

  • Ensure all food is stored properly and kept at the correct temperatures.

  • Dispose of kitchen waste in a safe and sanitary manner.

  • Help with receiving, unpacking, and storing supplies and deliveries.

  • Follow all health and safety standards and food hygiene regulations.

  • Support chefs and other kitchen staff during busy periods.

QUALIFICATIONS:

  • Have experience as kitchen assistant in hotels or in a fine dining restaurant

  • Basic understanding of food hygiene and safety practices.

  • Ability to work in a fast-paced environment.

  • Strong attention to detail and cleanliness.

  • Good physical condition – able to stand for long periods and lift moderate weights.

  • Team player with a positive attitude

  • With basic requirements (SSS, PHILHEALTH, PAGIBIG, TIN, NBI)

  • WILLING TO START ASAP

For interested applicants, you can send your updated resume at phrmpc.chie@gmail.com or send it via messenger

SUBJECT: POSITION_LOCATION

Guest Experience

8-Jun-2025
Private Advertiser | 56220 - West Jakarta, Jakarta
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

We are looking for a proactive, dependable, and communicative individual to help lead the daily operations of our rental apartment business; consists of multiple short-term stay units across strategic locations in Jakarta.

This role is ideal for someone who enjoys problem-solving, excels in communication, and takes initiative to maintain high standards in guest experience and property operations.

Key Responsibilities:
  • Manage guest communications (Respond to Guest concerns & problems)

  • Able to communicate explanations or narratives in case of disputes or refund requests

  • Monitor & communicate guest reviews and maintain a strong brand reputation

  • Ensure all units are in top condition: functional, clean, and guest-ready by:

  • Document and follow up on incidents or maintenance issues

  • Coordinate with cleaning crews, technicians, and building management

  • Assisting on-site check in coordination and operational logistics

Therefore Preferred Qualifications:
  • Excellent communication and interpersonal skills

  • Outgoing - Comfortable dealing with guests, building staff, and vendors

  • Solution-oriented mindset and able to stay calm under pressure

  • Able to work independently and take ownership of results

  • Familiar with digital tools (Chat GPT, Google Drive, WhatsApp, scheduling apps)

  • Experience in hospitality, property management, customer service, or rental units is a strong advantage

What We Offer:
  • Strategic role working directly with the founder

  • Dynamic, and supportive work environment

  • Growth potential in both responsibilities and compensation as the business expands

Front Office Assistant

7-Jun-2025
Ayatt Management Service & Sdn Bhd | 56020 - Bukit Bintang, Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Ayatt Management Service & Sdn Bhd


Job Description

A Front Office Assistant in a hotel primarily manages the front desk, serving as the first point of contact for guests and handling various administrative duties. This includes checking guests in and out, managing reservations, handling inquiries, and assisting with general administrative tasks.

Guest Services:

  • Greeting and welcoming guests: Creating a positive first impression for guests. 

  • Check-in and check-out: Handling registration, room assignments, and payment processing. 

  • Answering phone calls and inquiries: Providing information about the hotel, services, and local attractions. 

  • Assisting with guest requests: Helping with luggage, transportation, and other needs. 

  • Addressing guest complaints and concerns: Resolving issues promptly and professionally. 

  • Providing concierge services: Assisting with booking tickets, arranging travel, and giving local recommendations. 

Administrative Tasks:

  • Maintaining accurate records: Keeping track of guest information and reservations in the property management system (PMS). 

  • Handling payments: Processing cash, credit cards, and other payments. 

  • Filing and photocopying: Managing paperwork and documents. 

  • Managing room availability: Ensuring rooms are properly booked and assigned. 

  • Processing cancellations and modifications: Handling changes to reservations. 

  • Maintaining front desk area: Keeping the reception area clean and organized. 

  • Coordination with other departments: Working with housekeeping, maintenance, and other departments. 

LEAD CHEF

7-Jun-2025
LIU DYNASTY CORP. | 56023 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

LIU DYNASTY CORP.


Job Description

Job Description:

- Must be proficient in Cantonese cuisine, abalone, shark’s fin and seafood preparation

- Must have extensive experience in Kitchen Management and team coordination

- Must have experience as Chef in 5-star hotels and/or international restaurant chains

DIMSUM CHEF

7-Jun-2025
LIU DYNASTY CORP. | 56024 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

LIU DYNASTY CORP.


Job Description

Job Description:

- Must be highly skilled in preparation of Cantonese cuisine, specifically Dimsum dishes

- Must have experience as a pastry chef in international hotels and Chinese restaurants

- Must have experience in daily production and management of dimsum food products

CHINESE CHEF

7-Jun-2025
LIU DYNASTY CORP. | 56025 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

LIU DYNASTY CORP.


Job Description

Job Description:

- Must be highly skilled in preparation of Cantonese cuisine, specifically

Roasted/Barbequed dishes

- Must also be versatile with Chinese dishes, specifically wok-preparation

ASSISTANT CHEF

7-Jun-2025
LIU DYNASTY CORP. | 56026 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

LIU DYNASTY CORP.


Job Description

Job Description:

- Must be highly skilled in preparation of Cantonese cuisine, specifically Roasted/Barbequed dishes

- Must also be versatile with Chinese dishes, specifically wok-preparation

- Will assist Head Wok Chef in food preparation and kitchen management

Regional Beverage Innovation

7-Jun-2025
FOURMANN CO. | 56031 - Davao
This job post is more than 31 days old and may no longer be valid.

FOURMANN CO.


Job Description

Role Overview:

This role starts with a 3-month training in Manila at our main office, after which to be assigned to one of our distribution partner locations in Davao.

  • Beverage Innovation: Create and launch new beverage recipes that align with market trends and consumer preferences.

  • Training Programs: Train distribution partners, baristas, and entrepreneurs to improve product knowledge, sales strategies, and beverage preparation techniques.

  • Support Sales Growth: Provide hands-on expertise in product applications and recipes to support the sales team and clients.

  • Monitor & Collaborate: Track distribution partner performance, provide feedback, and help them represent our brand effectively.

  • Explore Opportunities: Conduct regional market coverage to identify new business opportunities.

Requirements:

  • A creative thinker with a strong interest in beverages, trends, and customer engagement.

  • Experienced in coffee preparation, brewing methods, and advanced barista techniques.

  • Skilled in delivering training programs and crafting engaging content like modules and videos.

  • A team player with excellent communication and presentation skills.

Preferred Qualifications:

  • Bachelor’s degree in Culinary Arts, Hospitality, or a related field (or equivalent experience).

  • Proven barista experience with certifications like SCA Barista Skills (a plus).

  • Instructional or training experience in the food and beverage industry.

Baker

7-Jun-2025
Apo ni Lola Durian Deliacies | 56029 - Davao City, Davao del Sur
This job post is more than 31 days old and may no longer be valid.

Apo ni Lola Durian Deliacies


Job Description

· Cleans food preparation areas, cooking surfaces and utensils

· Maintains sanitation, health, and safety standards in work areas

· Checks the availability and quality of ingredients and materials needed for baking on a regular basis to ensure standards and specifications are met

· Informs Immediate Superior about ingredients and materials for purchase within prescribed lead time

· Bakes the required number of yields per product type in accordance with the quality standards and procedure

· Operates large-volume baking equipment such as industrial baking oven

· Observes color of products being baked and adjusts oven temperatures or humidity accordingly

· Sets oven temperatures and places items into hot ovens for baking

· Prepares and measures ingredients in accordance with the prescribed specifications

· Rolls, kneads, cuts, or shapes dough to form crusts, tarts, and others

· Places dough in pans, molds, or on sheets

· Applies glazes, icings or other toppings

· Handles with care the utensils and equipment used for cooking and reports to Immediate Superior or to Management concerns about repairs and maintenance of utensils and equipment

· Checks equipment to ensure that it meets health and safety regulations and performs maintenance or cleaning, as necessary

· Checks production schedules on a daily basis and informs Immediate Superior if there are concerns

· Prepares and submits production output reports on a weekly basis to Immediate Superior

· Prepares and submits other reports to Immediate Superior as needed

· Develops new recipes for baked goods

· Abides by the company rules and regulations and orders of the Immediate Superior

· Can extend working hours when needed
Performs other tasks as needed or as assigned by Management

Duty Manager (Hotel)

7-Jun-2025
Country Garden Pacificview Sdn. Bhd. - Non Exec | 56017 - Forest City, Johor
This job post is more than 31 days old and may no longer be valid.

Country Garden Pacificview Sdn. Bhd. - Non Exec


Job Description

HOTEL DUTY MANAGER

Duties and Responsibilities:

  • Act as the Manager on Duty during assigned shifts, overseeing daily hotel operations and ensuring exceptional guest experiences.

  • Provide direct support to the Front Office team, including assisting with guest check- in/out, room allocation, and handling VIP arrivals.

  • Supervise Front Desk operations, ensuring smooth processes and high service standards.

  • Handle guest complaints, requests, and emergencies promptly and professionally.

  • Coordinate and communicate effectively with all departments (Front Office, Housekeeping, F&B, Engineering, Security, etc.) to ensure seamless service delivery.

  • Conduct regular inspections of public areas and guest facilities, maintaining safety, cleanliness, and brand standards.

  • Monitor room status and availability; support revenue optimization through room management and upselling where appropriate.

  • Oversee shift handover processes and accurately document key events, issues, and actions taken.

  • Mentor, guide, and motivate Front Office and Guest Services staff to enhance teamwork and service quality.

  • Perform any other duties assigned by senior management.

  • Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Requirements:

  • 2+ years of experience in hotel Front Office or Operations; previous Duty Manager experience preferred.

  • Strong leadership, communication, and interpersonal skills.

  • Ability to handle guest issues and emergency situations with confidence and professionalism.

  • Hands-on knowledge of Front Office systems (e.g. PMS, POS); strong understanding of hotel operations.

  • Ability to work flexible hours, including weekends, night shifts, and public holidays.

  • Well-groomed and presentable with a strong guest-service mindset.

  • Proficiency in English and Chinese is an advantage; other languages are a plus

 

Staff Benefits :

Transport Allowance / Housing Allowance, Duty Meals, Attendance Allowance, EPF, SOCSO, Annual Leave, Medical Leave, Medical Insurance, Overtime Pay, Free Parking, Promotion Opportunities, Professional Development

Restaurant Manager

7-Jun-2025
Buddha Siargao | 56028 - General Luna, Surigao del Norte
This job post is more than 31 days old and may no longer be valid.

Buddha Siargao


Job Description

An exciting opportunity to live and work in Siargao Island.

The contract is for a minimum of 6 months.

Overview:

  • Coordinating daily restaurant management operations
  • Delivering superior food and beverage service and maximizing customer satisfaction
  • Responding efficiently and accurately to restaurant customer complaints

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. 

Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. 

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts 
  • Appraise staff performance and provide feedback to improve productivity 
  • Estimate future needs for goods, kitchen utensils and cleaning products 
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads) 
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

 

*Must have initiative, good awareness and attention to detail - and a passion for food.

Supervisor

7-Jun-2025
Le Quartier Restaurant (PT Oceanika Bahana) | 56021 - Jakarta
This job post is more than 31 days old and may no longer be valid.

Le Quartier Restaurant (PT Oceanika Bahana)


Job Description

We are currently seeking experienced Supervisor to help grow our team of professionals.

Candidates must be hands-on on the floor, as well as directing activities of servers. You need to ensure service is implemented according to the company's standard. Personality and character will be used to weigh the candidate’s potential and consideration. We strive to create an honest, education driven and team-based healthy work environment.

An interest in dedication and growth gives our servers a unique collective edge, with everyone bringing something different to the table. A positive approach to team work and guest satisfaction is a must.

Requirements:

  • Positive attitude, outstanding personality
  • Able to communicate in English is a must
  • Excellent interpersonal communication skill
  • Hands-on
  • Management & Leadership skill is a must
  • Education Diploma
  • At least 7 years working experience in the same position is required

Front Office Manager

7-Jun-2025
Thistle Hotel, Johor Bahru | 56016 - Johor Bahru, Johor
This job post is more than 31 days old and may no longer be valid.

Thistle Hotel, Johor Bahru


Job Description

To ensure and achieve optimum efficiency and effective running of the Front Office department and its respective related areas of control to give the highest level of guest expectations. Maximize occupancy, revenue and profit opportunities and control all costs to remain within budgets.

 

  • Actively perform the day-to-day operations of the Reception, Call Centre, Concierge and Executive Lounge.
  • Liaise with the General Manager and relevant HOD’s to establish, review, and monitor standards within each section of the department.
  • Organize effectively and efficiently the Front Office operations according to the standards.
  • To maximize sales opportunities within all sections of the department with particular emphasis on rooms. To produce and submit a Front Office Management Report accurately and on time.
  • Ensure that there is strict control over Cash & Credit transactions.
  • To be responsible in maximizing Room Rates and occupancy by overseeing the effective control of reservations and room allocations.
  • To carefully monitor Guest Comments and when appropriate, actively solicit guests’ opinion in order to continually evolved product and service standards.
  • Maximize profit potential in all areas of this department by implementing pro-active sales activity and controlling costs in order to achieve financial targets as per budget.
  • Establish, monitor and review standard Hotel SOP within the department.
  • To be prepared to accept and carry out any other reasonable tasks and responsibilities as may be required by the General Manager. 
  • To conduct site inspections for prospective customers when required.
  • To carry out periodic Duty Management responsibilities and to be fully conversant of the requirements needed.
  • To be an active member of the management team in order to assist in achieving good levels of communication throughout the organization thus achieving inter-departmental cooperation.

 

FRONT OFFICE

7-Jun-2025
THEATRE HOTEL KUCHING | 56018 - Kuching, Sarawak
This job post is more than 31 days old and may no longer be valid.

THEATRE HOTEL KUCHING


Job Description

Job Description:-

  1. Knowledge and Expertise in OTA platforms 
  2. The Front Office processes such as check-in/check-out, all reservation requests, changes and cancellation received by phone, email or third party request and provides attentive, courteous and efficient customer service at all times.
  3. Produce and check daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent.
  4. Assist on daily auditing of sales and operation transactions.
  5. Reservation through various networking such as via whatApps, e-mail, telephone and handle all guests inquiries and matters.
  6. Handle certain operation’s task
  7. Ad-hoc task from superior/HOD

Master Coffee Trainer

7-Jun-2025
FOURMANN CO. | 56032 - Las Pinas City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

FOURMANN CO.


Job Description

Learning and Development:

 

  • Actively participate in comprehensive training programs covering all aspects of coffee, from bean to cup.

  • Engage in hands-on learning experiences, including coffee brewing, roasting, tasting, and sensory analysis.

  • Assisting in Training Sessions:

  • Support senior trainers during workshops and courses.

  • Help in setting up training environments and managing training materials.

  • Curriculum Support:

  • Assist in the development and refinement of training modules and educational content.

  • Provide feedback on course effectiveness and student engagement.

  • Personal Growth:

  • Regularly assess personal progress and set developmental goals.

  • Stay abreast of the latest trends and developments in the coffee industry.

  • Community Engagement:

  • Participate in coffee events, competitions, and community gatherings to broaden industry understanding and network.

  • Represent the academy in various coffee-related forums and discussions.

 

Qualifications:

  • Proven experience in coffee training, barista instruction, or coffee education

  • In-depth knowledge of coffee brewing methods, roasting processes, and sensory analysis

  • Ability to engage through hands-on learning experiences

  • Experience in curriculum development or instructional design is a plus

  • Certifications from reputable coffee organizations (e.g., SCA, CQI) are preferred

 

Corporate Chef

7-Jun-2025
R2 Group of Exclusive Brands | 56039 - Makati City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

R2 Group of Exclusive Brands


Job Description

Job Summary:

This role is for the food and beverage arm of our group, Katherine's Cafe. As our Corporate Chef, you'll be a key leader responsible for driving culinary excellence across all back-of-house (BOH) operations and our central commissary. This position focuses on three critical areas: ensuring uncompromising quality, developing and monitoring comprehensive training programs, and leading research & development (R&D) for new products and improvements. You'll play a vital role in elevating guest satisfaction and supporting the company's financial success through strategic product development and accurate costing.

Key Responsibilities:

  • Quality Assurance: Develop and enforce rigorous quality standards for all food preparation, handling, and presentation in BOH and the commissary. Conduct regular audits to ensure adherence to company standards and food safety regulations.

  • Training & Development: Design and implement comprehensive culinary training for all BOH staff. Monitor program effectiveness, validate training, and directly mentor new and existing Chef de Parties – a critical leadership post.

  • Research & Development & Costing: Lead the R&D of innovative new products and improve existing items. Collaborate with marketing on special promotions and assist in accurately computing costing for all products, especially for marketing promos.

Qualifications:

  • Years of progressive culinary experience in a multi-unit or corporate chef role.

  • Proven expertise in BOH operations, food safety, and quality assurance.

  • Strong experience in menu development, R&D, and costing analysis.

  • Demonstrated ability to design and deliver effective culinary training.

  • Excellent leadership, communication, and problem-solving skills.

  • Ability to travel frequently.

Ready to lead our culinary innovation and excellence at Katherine's Cafe? Learn more about our brand by checking our Facebook page: https://www.facebook.com/KatherinesCafePH

BARTENDER

7-Jun-2025
BLACKBIRD RESTAURANT, INC. | 56041 - Makati City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

BLACKBIRD RESTAURANT, INC.


Job Description

Qualifications:

  • Fresh graduate or 1-2 years' experience is a plus

  • Candidate must possess at least Bachelor's/College Degree in Food & Beverage Services Management, Hospitality/Tourism/Hotel Management or equivalent.

  • Willing for Shifting Schedule.

  • Flexible, hardworking and dedicated to work.

  • Punctual at all times.

  • Can work with less supervision.

Revenue Manager

7-Jun-2025
Discovery Samal (Samal Shores Inc) | 56027 - Manila City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Discovery Samal (Samal Shores Inc)


Job Description

About the role

Discovery Samal (Samal Shores Inc) is seeking a talented Revenue Manager to join our team in our Manila City Metro Manila location. As a full-time role, you will be responsible for optimising revenue and maximising profitability across our hospitality operations.

What you'll be doing

  • Analysing market trends and competitor data to develop and implement effective pricing and revenue management strategies
  • Forecasting demand and occupancy to inform strategic pricing decisions
  • Monitoring and adjusting pricing and inventory controls to respond to market conditions
  • Generating detailed reports and analytics to track revenue performance and identify opportunities for improvement
  • Collaborating with cross-functional teams to align revenue management initiatives with overall business objectives
  • Providing expert guidance and training to ensure all team members understand and execute revenue management best practices
  • What we're looking for

  • Minimum 3-5 years' experience in a revenue management or pricing role within the hospitality industry
  • Strong analytical and data-driven mindset with excellent financial modelling and forecasting skills
  • In-depth knowledge of revenue management principles, pricing strategies, and inventory controls
  • Exceptional communication and stakeholder management abilities to effectively influence decisions
  • Proficiency in using revenue management software and data analysis tools
  • Degree in hospitality management, business, or a related field
  • What we offer

    At Discovery Samal (Samal Shores Inc), we are committed to providing an outstanding employee experience. In addition to a competitive salary, we offer a range of benefits including comprehensive health insurance, generous leave entitlements, and opportunities for professional development and career advancement. Our vibrant and inclusive company culture encourages collaboration, innovation, and work-life balance.

    About us

    Discovery Samal (Samal Shores Inc) is a leading hospitality company that owns and operates a portfolio of luxurious resorts and hotels across the Philippines. With a reputation for exceptional service and world-class amenities, we are dedicated to delivering unforgettable experiences for our guests. Our mission is to be the premier hospitality brand in the Asia-Pacific region, and we are seeking talented individuals to help us achieve this goal.

    Apply now to join our team and be a part of our exciting journey!

    Front Office

    7-Jun-2025
    Private Advertiser | 56035 - Melaka
    This job post is more than 31 days old and may no longer be valid.

    Private Advertiser


    Job Description

    About the role

    We are seeking a highly motivated and customer-oriented Front Office professional to join our dynamic team in Melaka. This full-time role is crucial in ensuring our guests receive an exceptional experience during their stay with us.

    What you'll be doing

    • Greeting and welcoming guests with a warm and friendly demeanour

    • Efficiently handling guest check-in and check-out procedures

    • Providing concierge services, including making recommendations and assisting with guest requests

    • Maintaining accurate guest records and handling all front desk administrative tasks

    • Responding to guest inquiries and resolving any issues in a timely and professional manner

    • Assisting with the management of room inventory and availability

    • Collaborating with other departments to ensure a seamless guest experience

    What we're looking for

    • Previous experience in a front office or guest services role, preferably within the hospitality industry

    • Strong customer service orientation and excellent communication skills

    • Proficiency in English and the ability to communicate effectively in other languages is an advantage

    • Ability to work well under pressure and multitask effectively

    • Attention to detail and a commitment to maintaining high standards of cleanliness and organisation

    • Flexible and adaptable to work in a fast-paced environment

    What we offer

    We are dedicated to providing our employees with a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits including comprehensive medical coverage and a staff accommodation programme.

    About us

    Our mission is to deliver exceptional hospitality experiences that exceed our guests' expectations. We are committed to fostering a dynamic and inclusive culture where our employees can thrive and grow.

    If you are excited about this opportunity, we encourage you to apply now.

    Guest Service Assistant

    7-Jun-2025
    Private Advertiser | 56036 - Melaka
    This job post is more than 31 days old and may no longer be valid.

    Private Advertiser


    Job Description

    About the role

    We are seeking a motivated and guest-oriented Guest Service Assistant to join our team in Melaka. In this full-time role, you will be responsible for providing exceptional customer service and ensuring the smooth and efficient operation of the hotel's front office.

    What you'll be doing

    • Greeting and checking-in guests in a warm and friendly manner

    • Handling guest inquiries and requests promptly and professionally

    • Assisting with luggage handling and transportation arrangements

    • Processing guest check-outs and billing

    • Maintaining accurate guest records and ensuring data integrity

    • Providing concierge services, such as making restaurant reservations and recommending local attractions

    • Collaborating with the housekeeping and other hotel departments to ensure a seamless guest experience

    • Adhering to all hotel policies, procedures and safety standards

    What we're looking for

    • Minimum 1 year of experience in a customer service or front office role within the hospitality industry

    • Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds

    • Excellent problem-solving and decision-making skills, with a focus on delivering exceptional customer service

    • Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively in additional languages an advantage

    • Flexible and adaptable, with the ability to work in a fast-paced environment

    • Passionate about the hospitality industry and committed to providing a memorable guest experience

    What we offer

    We are committed to creating a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of employee benefits, including medical insurance and discounts on hotel stays. If you are passionate about delivering exceptional customer service and want to be part of a dynamic and growing hospitality group, we encourage you to apply now.

    About us

    With a commitment to excellence, we strive to create unforgettable experiences for our guests and to be an employer of choice in the industry.

    Apply now to join our team as a Guest Service Assistant and be a part of our exciting journey.

    Restaurant Manager

    7-Jun-2025
    R2 Group of Exclusive Brands | 56033 - Paranaque City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    R2 Group of Exclusive Brands


    Job Description

    Katherine's Cafe is Urgently hiring for RESTAURANT MANAGER!!!


    Qualifications:

    • College Level | At least 2 years complete
    • Atleast 2 years experience as Restaurant Manager
    • has strong leadership and management skills
    • Knowledge in: P&L, Food Costing, Labor Costing, Food Safety, Quality in general, FOH & BOH management, Team Management, Sales Oriented.

    Responsibilities

    • Coordinate daily Front of the House and Back of the House restaurant operations
    • Deliver superior service and maximize customer satisfaction
    • Respond efficiently and accurately to customer complaints
    • Regularly review product quality and research new vendors
    • Organize and supervise shifts
    • Appraise staff performance and provide feedback to improve productivity
    • Estimate future needs for goods, kitchen utensils and cleaning products
    • Ensure compliance with sanitation and safety regulations
    • Manage restaurant’s good image and suggest ways to improve it
    • Control operational costs and identify measures to cut waste
    • Create detailed reports on weekly, monthly and annual revenues and expenses
    • Promote the brand in the local community through word-of-mouth and restaurant events
    • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
    • Train new and current employees on proper customer service practices
    • Implement policies and protocols that will maintain future restaurant operations

    APPLY NOW!

    Director of Operations

    7-Jun-2025
    Hilton Hotel | 56015 - Pathum Wan, Bangkok
    This job post is more than 31 days old and may no longer be valid.

    Hilton Hotel


    Job Description

    A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

    What will I be doing?

    As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer promise; refurbishment)
    • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
    • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
    • Respond to audits that are completed by the company to ensure continual improvement is achieved
    • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
    • Comply and exceed hotel and company Service Standards
    • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
    • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
    • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
    • Hold regular briefings and communication meetings with the HOD team

    What are we looking for?

    A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

    • A degree or diploma in Hotel Management or equivalent
    • Luxury Hotel experience in International hospitality operations, preferably in Food and Beverage or Rooms Management
    • Natural leadership, attention to detail, high standards, and expertise in providing personalized service
    • Strong organizational skills, priority management, strategic vision, and ability to anticipate needs
    • Experience in managing budgets, revenue proposals and forecasting results
    • Excellent interpersonal and managerial skills
    • Accountable and resilient
    • Ability to work under pressure

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous experience in the same or similar role in a Luxury Hotel
    • Experience in renovation projects

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

    Front Office Assistant

    7-Jun-2025
    J Suites International Sdn Bhd | 56037 - Penang Island, Penang
    This job post is more than 31 days old and may no longer be valid.

    J Suites International Sdn Bhd


    Job Description

    Job Summary: As a Hotel Front Office Assistant, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. You will manage reservations, check-ins, and check-outs while maintaining exceptional customer service standards. Your role is integral in creating a memorable guest experience and supporting the overall operations of the front desk.

     

    Key Responsibilities:

    • Greet and assist guests with professionalism and friendliness during check-in and check-out processes.
    • Handle reservations, cancellations, and modifications efficiently via phone, email, and online platforms.
    • Provide information about hotel services, facilities, and local attractions.
    • Address guest inquiries, requests, and complaints promptly to ensure satisfaction.
    • Process payments, issue receipts, and maintain accurate billing records.
    • Coordinate with housekeeping and other departments to ensure seamless guest experiences.
    • Uphold front desk operations, ensuring adherence to company policies and procedures.
    • Maintain security by verifying identification and managing room keys.
    • Stay up-to-date with hotel promotions and offers to effectively assist guests.

     

    Qualifications:

    • Proven experience in customer service or hospitality (preferred).
    • Strong interpersonal and communication skills.
    • Proficiency in [insert languages required or preferred].
    • Familiarity with front office systems or property management software.
    • Ability to multitask and remain calm under pressure.
    • Flexibility to work varying shifts, including evenings, weekends, and holidays.

     

    What We Offer:

    • Competitive salary and benefits.
    • Professional growth opportunities.
    • A dynamic and supportive work environment.

     

     

     

     


     

    Executive Sous Chef

    7-Jun-2025
    Awesome Hotel Inc. | 56040 - San Juan, La Union
    This job post is more than 31 days old and may no longer be valid.

    Awesome Hotel Inc.


    Job Description

    About the role

    Awesome Hotel Inc. is seeking an experienced Executive Sous Chef to join our dynamic kitchen team in San Juan La Union. As the Executive Sous Chef, you will play a crucial role in supporting the Head Chef in overseeing all culinary operations and ensuring the delivery of exceptional dining experiences for our guests. This is a full-time position and offers opportunities for professional growth within our thriving hospitality business.

    What you'll be doing

    • Assisting the Executive Chef in menu planning, development and execution

    • Supervising and training the kitchen staff to uphold high standards of food preparation, presentation and service

    • Coordinating the daily workflow and operations of the kitchen to optimise productivity and efficiency

    • Ensuring strict compliance with food safety, hygiene and sanitation regulations

    • Participating in inventory management and cost control initiatives

    • Collaborating with the front-of-house team to provide a seamless dining experience for guests

    • Representing the kitchen at management meetings and contributing to the overall strategic direction of the culinary programme

    What we're looking for

    • Minimum 5 years' experience as an Executive Sous Chef or in a similar senior culinary leadership role within a high-volume, upscale hotel or restaurant environment

    • Formal culinary training and qualifications, such as a degree or diploma in Culinary Arts or Hospitality Management

    • Extensive knowledge of international cuisine, food trends and best practices in menu design and kitchen management

    • Exceptional organisational, time management and problem-solving skills

    • Excellent communication and interpersonal abilities to lead and motivate a diverse kitchen team

    • Passion for creating innovative, visually appealing and delicious dishes

    • Strong commitment to upholding food safety and hygiene standards

    About us

    Awesome Hotel Inc. is a leading hospitality provider in the Philippines, known for our exceptional service, luxurious accommodations and award-winning culinary offerings. Since our establishment in 1990, we have grown to become one of the most respected hotel brands in the region, with a reputation for delivering unforgettable experiences to our guests. Our commitment to excellence, innovation and sustainability underpins everything we do, and we are proud to have a diverse and talented team of hospitality professionals driving our success.

    Apply now

    Front Office

    7-Jun-2025
    PT Bali Home Habitat | 56022 - Seminyak, Bali
    This job post is more than 31 days old and may no longer be valid.

    PT Bali Home Habitat


    Job Description

    Front Office

    Must-Have Qualifications

    * 4+ years of front-office or guest-relations experience in luxury villas, boutique hotels, or resorts

    * Fluent in English (written and spoken); conversational Bahasa Indonesia

    * Hands-on experience with cloud-based PMS/channel managers (e.g., Guesty, Cloudbeds, SiteMinder)

    * Skilled with WhatsApp Business, OTA platforms, and Instagram communication

    * Proven ability to resolve guest complaints with empathy and efficiency

    * Detail-oriented with high standards for presentation and service readiness

    Nice-to-Have

    * Experience in upselling and/or butler-style guest service

    * Basic data skills (e.g., Google Sheets, Looker Studio)

    * Familiarity with reporting tools or guest feedback platforms

    Compensation & Benefits

    * Competitive salary based on experience, plus service charges

    * BPJS Health & Employment insurance, THR, and 12 days of annual leave

    * Annual learning & development stipend (language, hospitality, tech)

    * Performance bonuses linked to guest satisfaction and upsell targets

    * Dynamic, innovative team culture with real ownership of your role

    How to Apply

    Send your CV in English and a short paragraph describing a time you turned a challenging guest situation into a 5-star outcome to: hbeemyguest@gmail.com

    Front Office Supervisor

    7-Jun-2025
    Mad Monkey Uluwatu | 56038 - South Kuta, Bali
    This job post is more than 31 days old and may no longer be valid.

    Mad Monkey Uluwatu


    Job Description

    Mad Monkey Uluwatu sedang membuka lowongan untuk posisi Penuh waktu Front Office Supervisor di Pecatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.


    Kualifikasi pekerjaan:
    • Tersedia jam fleksibel
    • Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
    • Pelamar harus memiliki KTP
    • Gaji yang diinginkan: Rp6,000,000 - Rp8,000,000 per bulan
    • Posisi ini adalah perekrutan yang mendesak.

    FO SPV/ FO Manager

    Exciting opportunities await you at Mad Monkey, the newest and most vibrant hostel in Uluwatu, We are seeking enthusiastic individuals to join our team and be part of our unique hospitality experience. If you thrive in a lively atmosphere and are passionate about creating memorable stays for travelers from around the world, we want to hear from you!

    Why Join Us? At Mad Monkey, we're all about fun, community, and exceptional service. Joining our team means becoming part of a global family where creativity and guest satisfaction are at the heart of everything we do. We offer competitive wages, opportunities for career growth, and a supportive environment that values your individuality and ideas.

    Mad Monkey Hostels is committed to creating an inclusive workplace and welcomes applications from all qualified individuals. We appreciate all applicants for their interest; however, only candidates selected for an interview will be contacted.

    Join the Mad Monkey family and embark on an exciting journey with us!

    Main Responsibilities :

    • Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

    • Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are affected immediately to avoid confusion.

    • Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

    • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

    • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

    • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

    • Report issues of maintenance and malfunctioning appliances to the General Manager for quick repair in order to ensure guests comfort and satisfaction

    • Train receptionist  team in front office tasks

    • Oversee team member on a daily basis

    • Schedule shifts and arrange for replacements in cases of absence

    • Establish and educate team members on front office standards

    Assistant Restaurant Manager

    7-Jun-2025
    Private Advertiser | 56030 - Tacurong City, Sultan Kudarat
    This job post is more than 31 days old and may no longer be valid.

    Private Advertiser


    Job Description

    WHAT WE ARE LOOKING FOR

     

    • College graduate, preferably in Hotel and Restaurant Management or any Business related course, or a food preparation-related course

    • Not necessary, but at least 1 year experience in the fast food or quick service restaurant industry with significant experience in product quality and service quality is a plus

    • Customer-oriented and with strong work ethic and leadership skills

    • With positive attitude even under pressure

     

    OVERVIEW OF WHAT YOU WILL BE DOING

     

    • Works with the Restaurant Manager of a Quick Service Restaurant to define sales targets and strategies

    • Leads store team in attaining highest level of food safety and service standards

    • Monitors and drives achievement of the store's budget targets as well as provide recommendations for its improvement

    • Oversee skills development of store crew

    Section Holder

    6-Jun-2025
    POCKET ROCKET CO., LTD. | 56011 - Bangkok
    This job post is more than 31 days old and may no longer be valid.

    POCKET ROCKET CO., LTD.


    Job Description

    The Opportunity

    Become a key member of the team at POCKET ROCKET CO., LTD., leading Asia’s new wave lifestyle hospitality.

    We build standout concepts with bold flavor, strong character, and unforgettable energy.

    Fueled by heart and driven by people, we create timeless memories.

    As a Section Holder, you will play a crucial role in ensuring exceptional customer service and the smooth operation of our restaurant.

    Key Responsibilities

    • Oversee and coordinate the activities of your section, ensuring efficient table management and timely service delivery

    • Provide exemplary guest service, anticipating and addressing guests' needs

    • Communicate effectively with the kitchen, bar and reception staff to ensure timely and accurate service fulfilment

    • Maintain a high level of cleanliness and organization in your assigned section

    • Assist with inventory management and maintain accurate records

    What We're Looking For

    • Minimum 2 years of experience in a similar customer service or hospitality role

    • Excellent communication and interpersonal skills, with the ability to work effectively in a team

    • Strong organizational and problem-solving abilities

    • Passion for the hospitality industry and a commitment to delivering excellence guest service

    • Open-mind, Flexible and adaptable to work in a fast-paced environment

    • Proficiency in both Thai and English (written and spoken). Able to communicate in Chinese is a strong advantage.

    What We Offer

    • Competitive salary and benefits

    • Service charge, tips, and meal allowance

    • Ongoing training and development opportunities

    • Opportunities for career advancement within the company

    • Discounts on food and beverages at our establishments

    • A dynamic and collaborative work environment

    ABOUT US

    POCKET ROCKET CO., LTD. is leading Asia’s new wave lifestyle hospitality. We build standout concepts with bold flavor, strong character, and unforgettable energy. Fueled by heart and driven by people, we create timeless memories.

    OUR VISION

    To lead Asia’s new wave of lifestyle dining — fun, fearless, and unforgettable.


    OUR MISISON

    We create restaurants people fall in love with — and never forget.

    Assistant Restaurant Manager

    6-Jun-2025
    Giorgio Armani Hong Kong Ltd | 56013 - Central, Central and Western District
    This job post is more than 31 days old and may no longer be valid.

    Giorgio Armani Hong Kong Ltd


    Job Description

    Responsibilities

    • Assist the Restaurant Manager in leading and motivating the team to achieve high standards in both food and wine service

    • Ensure the efficient operation of all restaurant activities, including wine service, on a daily basis

    • Support the management of supplier and vendor relationships, ensuring the timely delivery of quality supplies, including wines

    • Maintain a positive and productive work environment by fostering teamwork and professional growth

    • Monitor operational efficiency and suggest continuous improvement initiatives, especially in wine service and sales

    • Stay updated on industry trends, particularly regarding wine offerings, to keep the wine program competitive and attractive

    • Report daily on restaurant performance, wine sales, and any operational issues to the Restaurant Manager

    • Candidates with more experience will consider as Restaurant Manager

     

     

    Requirements

    • Relevant certifications in hospitality, bartending, or mixology are preferred

    • Strong leadership and team coordination skills, with a focus on wine service

    • Solid understanding of both FOH and BOH operations, with an emphasis on wine management

    • Financial acumen with experience in managing budgets, analyzing wine inventory, and optimizing costs

    • In-depth knowledge of wine, food and wine pairings, and wine storage techniques

    • Excellent organizational and multitasking abilities

    • Ability to work under pressure and resolve challenging situations efficiently

    • High attention to detail and a strong commitment to maintaining service quality

    • Fluent in oral and written English

    • Proficiency in computer applications, particularly for inventory tracking and POS systems

    • Candidate with less experience will be considered as supervisor

     

    We offer a comprehensive benefits package

    • 8 dayoff per month

    • 17 days Public Holiday

    • 12-15 days Annual Leave

    • Meal Allowance

    • Discretionary Bonus

    • Life and Medical Insurance

    • Staff Purchase Discount

    • Marriage Leave

    • Maternity Leave

    • Paternity Leave



    Interested parties please attach your full resume with current and expected salary and your availability to the application.

    All information will be kept in strict confidence and will be used for employment related purpose only. 

     

    Water Maintenance Head

    6-Jun-2025
    Hagonoy Water District - Government | 56008 - Ilocos Region
    This job post is more than 31 days old and may no longer be valid.

    Hagonoy Water District - Government


    Job Description

    Water Maintenance Head in Ilocos

    For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

    GUEST SERVICES MANAGER

    6-Jun-2025
    A LITTLE FARM ON THE HILL | 56002 - Janda Baik, Pahang
    This job post is more than 31 days old and may no longer be valid.

    A LITTLE FARM ON THE HILL


    Job Description

    We are an idyllic organic farm and premium farm-to-table restaurant.

    Located in the beautiful highlands of Janda Baik just 40 minutes from Kuala Lumpur, we are one of the most reputable restaurants in the country and winner of Tatler's ‘Best 20 Restaurants’ Award in Malaysia for 2025.

    We are looking for a multitasking Guest Services Manager to join our excellent team. 

    Responsibilities include:

    • Guest relations, including handling email bookings & enquiries.

    • Floor service, including waiting tables on lunch service days.

    • Supervise upkeep and maintenance of guest records & service areas

    • Ensure restaurant tableware and furniture are in tip top condition

    • Assist with office admin & arts event management when needed

    Candidates must have the following attributes:

    • Hard working, confident & articulate

    • Friendly, honest & pleasant in appearance

    • Excellent command of written and spoken English.

    • Fit, agile and in good health

    • Able to handle and serve alcohol

    • Possess valid driving license

    • Possess own transport, either car or motorcycle

    This is a senior front-facing position that forms part of the core operational team of our restaurant. The candidate is expected to achieve the highest standards of service delivery in the hospitality industry. Prior experience in guest service and / or F&B hospitality is NOT mandatory but an advantage. More important is an excellent command of spoken and written English, as is a friendly, meticulous and intelligent personality.

    We offer the following benefits:

    • 5-day work week, Wednesday to Sunday

    • Staff hospitalisation insurance

    • Staff accommodation, if needed

    • Monthly bonus payment

    • Progressive, close-knit work environment surrounded by an idyllic organic farm, cool climate and beautiful forested hills.

    Shortlisted candidates are required to undergo a service trial after the initial video interview.

    Spa Therapist Supervisor

    6-Jun-2025
    Explorar Koh Phangan | 56000 - Ko Samui, Surat Thani
    This job post is more than 31 days old and may no longer be valid.

    Explorar Koh Phangan


    Job Description

    • Email: hram.kohphangan@explorarhotels.com
    • Tel: 077951567

    โรงแรม, ที่พัก

    Front Office
    • Bell & Driver (1)

    Accounting

    ้Human Resource
    • พนักงานรักษาความปลอดภัย (1)
    Spa
    • Spa Therapist Supervisor (1)

    รายละเอียด

    มีใบประกอบวิชาชีพ

    แผนก:

    Spa

    จำนวน:

    1 อัตรา

    ระดับการศึกษา:

    ไม่ระบุ

    เวลาทำงาน:

    งานประจำ

    เงินเดือน:

    ตามตกลง

    ผู้ติดต่อ:

    กานต์ ฝ่ายบุคคล

    อีเมล์:

    hram.kohphangan@explorarhotels.com

    เบอร์ติดต่อ:

    077951567

    ลงประกาศเมื่อ:

    05 มิ.ย. 68

    Executive Chef

    6-Jun-2025
    ONYX Hospitality Group | 56010 - Ko Samui, Surat Thani
    This job post is more than 31 days old and may no longer be valid.

    ONYX Hospitality Group


    Job Description

    Description:

    • Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met.
      - Maintains food preparation according to recipes and plate presentation standards.
      - Responsible for the food cost
    • mise en place according to established checklists and cover forecasts.

    Qualifications:

    • Experience working in 5-star hotels.
      - Minimum of 5 years in a similar role
    • demonstrating strong culinary expertise and proven leadership.
      - Highly self-motivated with a strong passion for service excellence.
      - Solid understanding of food safety standards
    • hygiene regulations
    • and professional food service principles.

    Education:

    Diploma

    Years of experience:

    5

    Number of positions:

    1

    Sous Chef (Banquet)

    6-Jun-2025
    Shangri-La's Boracay Resort & Spa | 56009 - Manila City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    Shangri-La's Boracay Resort & Spa


    Job Description

    Shangri-La The Fort, Manila

    Shangri-La The Fort, Manila is located within Fort Bonifacio, the former military base and city centre.  With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark.  The new hotel will complement the company’s five existing properties in the Philippines.

    The mixed-use business, residential and retail tower will be located along Fifth Avenue and 30th, within the new, fast-developing Taguig business district.  A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls. 

    DUTIES

    • Manage the administration, operation, inter-departmental relations, communication, cost / control, hygiene & cleanliness, quality, standards, supervision, manning, staffing, training and employee relations of the kitchen.
    • Implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies.
    • Create and execute innovative menus that reflect International and Local cuisine.
    • Ensure the highest level of food quality and presentation.
    • Monitor and control food costs, inventory, and wastage.
    • Ensure compliance with HACCP guidelines and food safety standards.
    • Lead, motivate, and develop a team of more than 20 chefs.

    REQUIREMENTS

    • Preferably a Culinary Arts Degree holder.
    • Preferably with 5-8 years’ experience with modern and international cuisine.
    • Preferably with 4-5 years of experience in leading a large BQT kitchen team in a Hotel or similar institution with high volume events
    • Preferably updated with new culinary trends available in the market.
    • Preferably knowledgeable in Food Costing, Budgeting, and Menu Planning Reports.
    • Preferably fluent in oral and written English.
    • Creative, Energetic and with an eye for detail.
    • Outgoing and people oriented.
    • Motivator, self-starter and a team-builder.

    Demi Chef, Pastry

    6-Jun-2025
    Bloomberry Resorts and Hotels Inc. | 56034 - Manila City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    Bloomberry Resorts and Hotels Inc.


    Job Description

    • Train, supervise and work with Cook 1 and below
    • Must be able to run any section assigned by the Executive Pastry Chef or Pastry Chef in-charge
    • Quality control of production
    Requirements
    • Degree in Culinary Arts
    • With relevant Culinary-Pastry experience in a high-end establishment
    • Solid experience in mass pastry and cake production
    • Needs to be able to come up with last minute requests from VIP clients
    • Expertise in food product, presentation, quality and preparation along with menu concept and design
    • Strong attention to detail and time management
    • Patience in training junior staff efficiently
    • Willing to work on shifting schedule
    • Willing to work extended hours when required

    Sales Manager – Travel Trade

    6-Jun-2025
    Hyatt Centric Victoria Harbour Hong Kong | 56014 - North Point, Eastern District
    This job post is more than 31 days old and may no longer be valid.

    Hyatt Centric Victoria Harbour Hong Kong


    Job Description

    Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

    Responsibilities

    • Plans, conducts regular sales calls and maintain close contact with the assigned accounts and buildings in the geographic areas to solicit business opportunity

    • Conducts hotel inspections to the decision makers, rate negotiators, influential/prime contacts and key bookers of his/her specific market.  Builds and maintains strong relationship with the targeted clientele and constantly explore into new business opportunities

    • Implements all sales action plan related to his/her market area as outlined in the marketing plan

    • Achieves monthly and annual personal sales target set according to approved budget or updated business forecast should there be major variance in market situation from budget approval & maximize result.

    • Establishes and maintains profile for accounts and assists DOS in maintaining the sales filing system, input daily sales activity and ensure the accuracy of client database 

    • Provides feedback on changing market conditions, including trends in the competition, market demand, guest comment, product development, etc

    • Assists in the execution of hotel familiarization/site inspection trips to major clients

    • Participate in monthly sales meeting/ production review meeting and review the performance of accounts on regular basis with improvement plan whenever required

    • Manages and develops the travel agency business in line with Global Hyatt Wholesale’s strategies

    • Enhances group business and develop new group business from emerging markets

    • Performs related duties and special projects as assigned by DOS/DOSM/hotel management

    Qualifications

    • High school or equivalent education required

    • Minimum 2 years solid experience in hotel industry

    • Result oriented, team player and self-motivated

    • Good command of both spoken and written English and Chinese

    We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986  .

    Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

    Guest Experience Supervisor(Hotel)

    6-Jun-2025
    Anchor Land Holdings Inc. | 56005 - Pasay City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    Anchor Land Holdings Inc.


    Job Description

    Job Duties & Responsibilities:

    • Ensure guests receive personalized and high-quality service throughout their stay.
    • Address and resolve guest concerns and complaints efficiently and professionally.
    • Monitor guest feedback through surveys, online reviews, and direct interactions to identify improvement areas.
    • Implement guest loyalty programs and VIP services to enhance guest retention.
    • Ensure accurate and efficient room assignments, reservations, and billing procedures.
    • Work closely with housekeeping, F&B, and other departments to meet guest expectations.
    • Monitor lobby and public areas to ensure cleanliness, order, and a welcoming atmosphere.
    • Build strong relationships with frequent guests, corporate clients, and VIPs.
    • Manage guest complaints on online platforms and review sites, ensuring timely responses and reputation management.
    • Recommend and implement guest engagement initiatives, such as special welcome amenities and personalized experiences.
    • Ensure adherence to hotel policies, safety protocols, and guest privacy regulations.
    • Coordinate with security and emergency response teams to maintain a safe and secure environment for guests.
    • Monitor adherence to health and safety guidelines, especially in high-touch guest areas.
    • Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
    • Interact & engage with guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate

    Qualifications:

    • College graduate of any Tourism and Hospitality Management or any related course;
    • Minimum of 1 year experience as a guest experience or front office associate 
    • Preferably has a 1-year experience in a hotel supervisory role
    • Strong Training Facilitation Skills
    • Customer Service
    • Good tracking and keen to details
    • MS Office, OPERA System and other relevant software/applications
    • Strong oral and written communication skills
    • Good time management skills
    • Flexibility/adaptability

    Director of Hotel Marketing

    6-Jun-2025
    Destination Group | 56012 - Phuket
    This job post is more than 31 days old and may no longer be valid.

    Destination Group


    Job Description

    Job Title: Director of Hotel Marketing
    Company: Destination Hospitality
    MUST BE BASED IN PHUKET

    We are seeking a Director of Hotel Marketing to drive the marketing efforts for several properties in Phuket and across Thailand. This role is perfect for a dynamic and imaginative leader who thrives on storytelling, digital innovation, and building compelling lifestyle brands.

    Position Overview

    As Director of Hotel Marketing, you will lead the development and execution of integrated marketing strategies that enhance brand visibility, drive direct bookings, and elevate guest engagement. You will work across hotel, F&B, and experiential concepts to create campaigns that reflect Destination Hospitality’s unique identity—one rooted in modern Thai culture, local artistry, and warm, genuine hospitality.

    Key Responsibilities

    Strategic Planning

    • Create and implement a holistic marketing plan in alignment with Destination Hospitality’s vision and business goals.

    • Identify market opportunities and consumer trends to tailor campaigns that attract our ideal guest segments.

    Brand Management & Activation

    • Champion the voice and aesthetic of each hotel, ensuring all marketing efforts are consistent, experiential, and emotionally resonant.

    • Activate brand experiences through pop-ups, events, local partnerships, and immersive on-property touchpoints.

    Digital & Performance Marketing

    • Lead digital strategies including SEO, SEM, social media, email marketing, and website optimization.

    • Track and analyze campaign performance to continually improve ROI and guest conversion.

    Content Creation & Storytelling

    • Oversee the creation of captivating content—from photography and video to blog posts and influencer collaborations—that celebrates destination storytelling and local experiences.

    • Maintain consistent tone and messaging across platforms and channels.

    Partnerships & PR

    • Build strategic alliances with influencers, media, tourism boards, and lifestyle brands that align with the Destination Hospitality ethos.

    • Develop and manage PR campaigns to generate buzz, press coverage, and digital reach.

    Budgeting & Reporting

    • Oversee the marketing budget with accountability for ROI and financial discipline.

    • Deliver regular performance reports and actionable insights to senior leadership.

    Team Leadership

    • Lead and mentor a small marketing team and collaborate with agency partners.

    • Foster a creative, agile, and guest-centric culture focused on innovation and performance.

    Qualifications

    • Bachelor’s degree in Marketing, Communications, Hospitality, or a related field.

    • At least 5 years of progressive marketing experience in hospitality, lifestyle, or boutique brand environments—preferably in Thailand or Southeast Asia.

    • Strong digital acumen and experience managing multi-channel marketing campaigns.

    • A passion for design, local culture, and curating guest experiences.

    • Excellent written and verbal communication skills in English; Thai proficiency is a plus.

    • Proven leadership and project management capabilities.

    What We Offer

    • A creative, purpose-driven work culture with room to innovate and lead.

    • The opportunity to shape the narrative for a growing portfolio of distinctive hospitality brands.

    • Competitive salary, performance-based bonuses, and career development opportunities.

    • Work alongside passionate, hospitality-minded professionals in some of Thailand’s most inspiring destinations.

    Assistant Restaurant Manager

    6-Jun-2025
    Ristorante Bigoli | 56007 - Quezon City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    Ristorante Bigoli


    Job Description

    Job description

    • Assists the Restaurant Management Team in handling day to day restaurant operations.

    • Leads and coaches Restaurant Team Members in daily functions.

    • Provides leadership for responses to in-store emergencies or challenges.

    • Candidate must be a graduate of any four-year course in Hotel and Restaurant Management, Business Management, Business Administration, Marketing or any business related course.

    • Candidate must have excellent communication skills, customer service orientation and leadership qualities.

    • Knowledgeable in creation of Profit and Loss report.

    • Candidate must be willing to work on a flexible schedule.

    Assistant Restaurant Manager

    6-Jun-2025
    Ristorante Bigoli | 56006 - Santa Rosa City, Laguna
    This job post is more than 31 days old and may no longer be valid.

    Ristorante Bigoli


    Job Description

    Job description

    • Assists the Restaurant Management Team in handling day to day restaurant operations.

    • Leads and coaches Restaurant Team Members in daily functions.

    • Provides leadership for responses to in-store emergencies or challenges.

    • Candidate must be a graduate of any four-year course in Hotel and Restaurant Management, Business Management, Business Administration, Marketing or any business related course.

    • Candidate must have excellent communication skills, customer service orientation and leadership qualities.

    • Knowledgeable in creation of Profit and Loss report.

    • Candidate must be willing to work on a flexible schedule.

    Front Ofiice

    6-Jun-2025
    Dara Boutique Hotel | 56004 - South Kuta, Bali
    This job post is more than 31 days old and may no longer be valid.

    Dara Boutique Hotel


    Job Description

    Join Our Team at Dara Boutique Hotel Uluwatu
    We’re a uniquely designed boutique hotel in the heart of Uluwatu, offering six beautifully curated rooms for soulful stays, perfect for sanctuary stays and wellness retreats. 🎨🧘‍♀️

    Follow us on Instagram: @daraboutiquehotel


    Position: Front Office - Receptionist

    We're looking for a warm, organized, and service-driven individual to lead our front desk team and deliver exceptional guest experiences.

    What You'll Do:
    • Oversee and guide the front desk team to ensure a smooth, welcoming experience for every guest.

    • Manage our reservation systems (manual or digital) with accuracy and care.

    • Engage with guests to provide assistance, resolve concerns, and offer thoughtful recommendations.

    • Coordinate with housekeeping, maintenance, and other departments to ensure seamless daily operations.

    • Maintain clear communication within the team and across departments.

    • Uphold a professional, calm, and inviting front desk atmosphere at all times.

    What We’re Looking For:
    • Proven experience in customer service, preferably in a hospitality or front office role.

    • Excellent spoken and written English.

    • Comfortable with hotel booking systems, both manual and digital.

    • A warm, guest-first approach with strong problem-solving skills.

    • Reliable team leader with a collaborative mindset.

    • Positive attitude, high attention to detail, and commitment to quality.

    • Bali-based candidates preferred, especially those residing in South Kuta, Jimbaran, Ungasan, Pecatu, or Uluwatu.


    Ready to be part of a heartfelt hospitality experience?
    Apply now and grow with us at Dara Boutique Hotel – where every stay is a story. ✨

    Head Chef (Thai Cuisine)

    6-Jun-2025
    Gaia Group Management Limited | 56001 - Tsim Sha Tsui, Yau Tsim Mong District
    This job post is more than 31 days old and may no longer be valid.

    Gaia Group Management Limited


    Job Description

    Duties

    • Assist in supervising the daily operation of the Kitchen

    • Support menu planning and design in quarterly basis

    • Ensure a high quality of food is provided at all times

    • Maintain and implement hygiene standards

    • Controls production according to projected covers and food cost

    Requirements

    • Minimum 7 years of working experience in capacity of Head Chef in Thai restaurant

    • Knowledge in Asian culinary techniques is an advantage

    • Primary or Secondary School graduated is welcome

    • Must be a friendly, helpful and trustworthy leader

    • Enjoys planning, organizing and problem solving

    • Committed to serving food of the highest quality

    • Communicates with fluency in Thai is an advantage

    The personal data provided in your application will be used for recruitment purpose only and will be treated in accordance to the Personal Data (Privacy) Ordinance.

    Welcomer

    6-Jun-2025
    PT Accor Advantageplus | 56003 - West Nusa Tenggara
    This job post is more than 31 days old and may no longer be valid.

    PT Accor Advantageplus


    Job Description


    Company Description

    Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.

     Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings. 
    Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
    At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.

    Job Description

    Job Purpose

    This position is responsible for providing an exceptional customer service assistance, accurate information and personalized solutions to all guests’ inquiries concerning hotel facilities, venues and functions.

    Primary Responsibilities

    Front Office Operation

    • Performs Front Office operations, applying the organizational structure defined by the Front Office Manager
    • Contributes to guest satisfaction at all times by providing high quality services throughout their stay
    • Gives priority to guest relations, while taking care to respect administrative procedures
    • Handles any guest complaints and/or remarks; provides a response as soon as possible
    • Takes care of the arrival and departure processes for guests in compliance with internal procedures
    • Maintains excellent relations with the welcomers, ensuring their activities complement each other
    • Informs guests about the formalities, any particular conditions relating to their stay and the services available
    • Passes on information as necessary to other departments (floor staff, technical etc.) and to other members of the front desk team
    • Promotes the brand and/or Group loyalty program, adapting the sales pitch to suit the guest's needs
    • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
    • Receive telephone calls and take messages for guests who are out
    • Alert Security or Duty Manager of suspicious looking person(s) / articles

    Qualifications

    Knowledge and Experience

    • Diploma in Tourism / Hospitality Management
    • Minimum 1 year of relevant experience
    • Computer literate (Windows environment, PMS, Hotix, Tars) and an aptitude for new technologies
    • Excellent reading, writing and oral proficiency in English language
    • Ability to speak other languages and basic understanding of local languages will be an advantage

    Competencies

    • Good communication and customer contact skills
    • Service oriented with an eye for details
    • Ability to work effectively and contribute in a team
    • Self-motivated and energetic
    • Must be well-presented and professionally groomed at all times

    Additional Information

    • Possess skills of leadership, developing, strategic thinking, problem solver. 
    • Excellent communication.
    • Results and service oriented with an eye for details.
    • Ability to multi-task, work well in stressful & high-pressure situations.
    • A team player & builder.
    • A motivator & self-starter.
    • Well-presented and always professionally groomed.

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