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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Oasia Hotel Singapore

Job Description

SINGAPORE MARRIOTT TANG PLAZA HOTEL

Job Description

JOB SUMMARY

To maximize sales and profitability for the department, ensuring the smooth running of daily operation. To build guests’ relationship and trust, conduct effective training for associates.

JOB DUTIES AND RESPONSIBILITIES

1. Work closely with Restaurant Manager and maintain the department profits through increased revenue and the minimizing costs.

2. Responsible for the outlet’s profit and loss statement with Restaurant Manager.

3. Responsible for department’s controllables in relation to revenue with Restaurant Manager.

4. Responsible for asset management of outlet and facilities.

5. To be aware of all Marriott Guests Incentive Programmes and the correct accounting procedures pertaining to them.

6. Responsible for all accounting and billing procedures in the outlet.

7. Conduct accurate business demands forecast on a weekly basis to ensure efficient staffing and food ordering in the absent of Restaurant Manager.

8. Plan time sheets, work schedules and complete the wage progress report on a weekly basis and critique discrepancies in the absent of Restaurant Manager.

9. Ensure efficient management and supervisory scheduling.

10. Represent the outlet in all day to day operational needs.

11. Enforce operating standards/use records and to change, update and improve on a regular basis.

12. Develop plans and actions on a quarterly basis for the restaurant and follow-up accordingly.

13. Develop departmental training plans for associates and supervisors on a quarterly basis in consultation with HR and follow-up accordingly.

14. Responsible and maintain safety and hygiene standards in the outlet at all times.

15. Responsible for the execution of all associate reviews and appraisals in a professional and timely manner.

16. Responsible for all aspects of associate management including hiring and termination in consultation with the Director of Restaurant/Director of Food and Beverage.

17. Train, supervise, coach and counsel associates when necessary.

· Train & Coach :

a. Marriott Brand Standard

b. LSOP

c. Service Standard

18. Always update and maintain all SOP’s and LSOP’s.

19. Conduct preventive maintenance inspection on a monthly basis.

20. Promote inter-departmental relations through open communication channels.

21. Practice “open door” policy in handling associates.

22. To be aware of the competitors in the market and complete a competition analysis on a quarterly basis.

23. Respond to guest enquiries or concerns within 24 hours via the most appropriate manner e.g. telephone, letter, etc.

24. Attend the following meetings together or in the absent of the Restaurant Manager:

a. Weekly Food & Beverage meeting

b. Fortnightly Leadership meeting

25. Conduct the following meetings together or in the absent of the Restaurant Manager:

a. Conduct Weekly Team Meeting

b. Conduct daily/weekly menu class

26. Use Total Quality Management as a way of improving standards and service for our guests and internal customers.

Lead by example, adopting a “hands on” approach in order to motivate our associates to excel.

27. Understand Marriott Core Values and always ensure the well-being of an associates.

28. Comply with any reasonable request by an Executive Committee Member.

29. Practise Marriott’s Principles of Hospitality at all times.

30. Don’t expect – inspect.

31. Be an optimistic team player and always have a “Can Do Attitude” or “Going the Extra Miles”

32. Cash/Bank Handling:

- Process all payment methods in accordance with Accounting procedures and policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

33. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum O levels education
• At least 3 years of relevant experience in a Chinese restaurant with supervisory skills
• Great knowledge in handling Chinese menu and pricing
• Excellent communication & interpersonal skills
• Service oriented
• Able to start work within short notice period

Reeracoen Singapore Pte Ltd

Job Description

Job Title: Ramen Chef ×4 
Reference ID: 36224

Our client, a renowned Japanese ramen chain, is seeking a Ramen Chef responsible for making ramen from scratch.

Reporting to: Head Chef
Work in two rotating shifts (e.g., 9:00–18:00 and 11:30 – Last shift).

【Responsibilities】
- Receive training at existing stores until May, and then work as a member of the opening team for the new store scheduled to open in May.
- Prepare ramen from scratch, ensuring high quality and consistency.
- Handling pork in cooking.
- Maintain strict cleanliness and hygiene standards in the kitchen and outlet.
- Collaborate with the Head Chef to ensure the quality of each ramen bowl and dish served.
- Monitor and manage the quality and quantity of food and ingredients supplied to the outlet.
- Consistently provide professional, friendly, and proactive guest services, including upselling, while supporting colleagues.

【What you will receive】
- AWS
- Annual Leave: 10 Days
- Medical Leave: 14 Days (After completion of Probation)
- Attendance Allowance: SGD 150
- Meal for staff will be provided!

【Requirements & Preferences】
(Must)
- At least 1 year of chef experience with the ability to cook basic meals and perform tasks such as knife skills.
- Willing to make ramen from scratch.
‐ Ability to start work on short notice!
‐ Willingness to work 5.5 days per week, including weekends and public holidays.

(Advantageous)
- A passion for ramen is highly preferred!

-----------------

We regret that only shortlisted candidates will be notified.

Registration No.:R24122864  (Cathy Chau) 
Recruitment Licence: 12C5051

Pan Pacific Serviced Suites

Job Description

About the role

Join the dynamic and service-oriented team at Pan Pacific Serviced Suites as a Guest Service Ambassador / Team Leader. This full-time role is based in the Central Region and plays a crucial part in delivering exceptional hospitality experiences to our valued guests.

What you'll be doing

• Provide outstanding customer service and ensure a warm and welcoming environment for all guests
• Oversee the day-to-day operations of the front office and guest services team
• Assist with check-in and check-out procedures, responding to guest enquiries and resolving any issues
• Coordinate the allocation of guest suites and manage housekeeping schedules
• Monitor inventory and order supplies as needed to maintain high standards
• Train and develop team members to uphold the company's service excellence
• Liaise with other departments to ensure seamless guest experiences
• Contribute to the continuous improvement of guest services and operations

What we're looking for

• Minimum 2 years' experience in a front office or guest services role within the hospitality industry
• Strong communication and interpersonal skills with the ability to interact effectively with guests and colleagues
• Excellent problem-solving and decision-making abilities to handle guest requests and concerns
• Proficient in using hotel management and reservation systems
• Commitment to providing exceptional customer service and maintaining high standards
• Flexible and adaptable to work in a fast-paced environment
• Ability to lead and motivate a team

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package including health insurance and retirement plan
• Opportunities for career development and advancement
• Discounts on company products and services
• Supportive and collaborative work culture

About us

Pan Pacific Serviced Suites is a leading provider of luxury accommodation in Singapore. With a focus on delivering exceptional guest experiences, we pride ourselves on our commitment to hospitality excellence. Join our growing team and be part of an organisation that values its employees and fosters a positive work environment.

Apply now to become our next Guest Service Ambassador / Team Leader.

Achieve Career Consultant Pte Ltd

Job Description

Job description: 

1. Ensure guest rooms and public spaces meet cleanliness standards and policies.
2. Conduct regular inspections to ensure proper cleaning and maintenance of furniture, facilities, and equipment.
3. Take responsibility for assigned areas and ensure housekeeping services adhere to established standards.
4. Perform random quality checks in service areas.
5. Ensure housekeeping trolleys are restocked and parked in designated locations.
6. Complete room cleaning tasks and assign additional duties as necessary.
7. Address work orders and guest requests promptly.
8. Investigate and follow up on feedback regarding housekeeping services.

Requirements: 

• O Level or equivalent 
• At least 2 years of supervisory in Hotel Housekeeping 

Buddha Siargao

Job Description

Duties & Responsibilities

Responsible for all reservations.  

-Responding to emails at least twice per day. 

-Managing reservation software; cloudbeds.

-Deposits need to be carefully checked that they have been paid into our bank etc.

-Management of Agoda/Partner software.

-Airport transfers arranged.

-Communication with staff regarding check-in/outs.

Guest interaction

-First impressions are extremely important so welcoming guests on arrival is essential. 

-Resort and room orientation. 

-Farewell to guests.

-Important to socialize with guests and make them feel at home and ensure they have the best possible time, it is equally important to be aware of the boundaries and let guests have their privacy and display professionalism.  

-Solo travelers; important to try and include them into any groups and partner them up with local surf instructors.

Admin 

-Final bills for departing guests must be complete the day before check-out and paid the evening before. Must be finalized by management.

-Aware of all accounts and book keeping.

-Weekly payroll and staff rota.

Management of all staff, making sure they are performing their duties within their roles.  Including training and discipline as required, hiring/firing.

-A really strong hand/character is required to gain respect of the team.   

-You must ensure rules/checklists/sop’s are being followed – with development of lists if needed. -Standards of the resort and service must be kept high. 

-We also have a dog which needs to be fed, walked and looked after by the staff.

Maintaining restaurant standards

-A little help in the kitchen with the staff in the evening, making sure the beers 

are cold and wine is available, serving food if need be. 

-Setting the ambience is very important. Checking food is up to standards.

Maintenance

-You will need to ensure any damages are repaired in good time.

-Regular room spot checks must be done by management.

Any other duties as may be required

Schedule

-Initially 8.30am - 4.30pm daily. Tuesdays off.

San Pablo City Water District - Government

Job Description

Division Manager A in Ilocos

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

CGO SAN FERNANDO

Job Description

Park Maintenance Foreman in Ilocos

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

Sheraton Bali Kuta Resort

Job Description

Hilton

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Mixologist is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.

What will I be doing?

As the Mixologist, you will be responsible for performing the following tasks to the highest standards:

·         Maintain a high customer service focus by approaching your job with the customers always in mind.

·         Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

·         Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

·         Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

·         Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

·         Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.

·         Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.

·         Confidently knowing the beverage menu contents and able to explain them in detail to guests.

·         Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.

·         Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.

·         Greet guests in a courteous and friendly manner, promote and document orders for drinks.

·         Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.

·         Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.

·         Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.

·         Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash.

·         Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank.

·         Complete checklists on product knowledge.

·         Know menu items of all other outlets to recommend guests to other outlets.

·         Confidently know opening hours of all restaurants and hotel outlets.

·         Recommend other restaurants and city attractions to hotel guests.

·         Follow-up on any guest questions or queries immediately and if you don’t know the answer, check with your Manager.

·         Ensure that all service procedures are carried out to the standards required.

·         Make sure that all areas are cleaned and maintained in accordance with operating procedures.

·         Take personal responsibility for the service experience of all guests in your designated area.

·         Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.

·         Give guest service the highest priority.

·         Display professional behaviour at all times.

·         Avoid offensive or impolite language.

·         Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.

·         Carry out any other reasonable duties and responsibilities as assigned.

·         The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

A Mixologist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·         Senior High School education or specialty in Hospitality.

·         1-2 years in a managerial position in a 4 / 5-star category hotel.

·         Good English skills to meet business needs.

·         Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

·         Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

·         Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

·         Must have basic knowledge of food and beverage preparation and service of various alcohol.

·         Able to remember, recite and promote the variety of menu items.

·         Open minded and outgoing personality.

·         Willing to work for long hours.

·         Positive attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Neo Bros Ventures Corporation

Job Description

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Immediate start available

Duties and Responsibilities

· Greet and welcome guests and visitors in professional and friendly manner.

· Process check in and check out of guests.

· Answer and route incoming phone calls to concern department.

· Handle inquiries, provide information and address concerns of guests, visitors and clients.

· Process bookings thru online, walk ins and phone calls.

· Perform clerical tasks as needed (data entry / reports)

· Handles complaints and feedback in a constructive manner and escalate as necessary.

· Prepares report (sales / incident) after every shift.

· Maintain confidentiality of sensitive information and handle data with discretion.

· Other related tasks that may be assigned from time to time.

QUALIFICATIONS

· Graduate of BS Hotel, Hospitality and Tourism or any related course

· With at least 1 year experience in front desk services in a hotel setting.

· Highly motivated with energetic personality and has a strong commitment to excellent customer service.

· Ability to maintain composure in any and all stressful situations.

· Excellent verbal and written communication skills.

· Honest, trustworthy and values integrity at all times.

· Amenable to work in shifting schedule (morning, mid and graveyard) and willing to work on weekends and holidays.

· Willing to work in Makati City.

Neo Bros Ventures Corporation

Job Description

Job summary:

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Immediate start available

Duties and Responsibilities

· Establish and maintain a positive relationship with clients / guests, including building rapport and providing excellent customer service.

· Ensuring outstanding customer service at all times.

· Ensuring that Company policies and procedures are followed by all the staff.

· Maintains a cheerful, friendly and courteous demeanor at all times.

· Courteously and accurately answers inquiries from potential guests and accept hotel reservations.

· Supervise daily shift process ensuring all team members adhere to standard operating procedures.

· Train, direct the work of, resolve issues / problems and coach and counsel the front desk team to ensure a quality operations.

· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

· Supervise the operations of the front desk to ensure optimal level of service and hospitality is given to the guests.

QUALIFICATIONS

· Bachelor’s Degree in hospitality, hotel or any degree in business.

· With at least 1 year experience in front desk services in a hotel setting.

· Minimum of 2 years’ supervisory experience in front desk or guest services.

· Highly motivated with energetic personality and has a strong commitment to excellent customer service.

· Ability to maintain composure in any and all stressful situations.

· Excellent verbal and written communication skills.

· Honest, trustworthy and values integrity at all times.

· Willing to work in Makati City.

Private Advertiser

Job Description

The Restaurant Manager is responsible for developing and achieving the store's business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Stores' adherence to operating systems and standards, and compliance with all government requirements.

JOB QUALIFICATIONS:

• Bachelor's Degree preferably in Food, Hotel, and Restaurant Management or Administration and/or any Business-Related course
• Three to four (3-4) years of leadership function in a service-oriented industry such as retail, hotel, restaurant, or quick service restaurant, among others
• Demonstrates high customer management orientation, with the ability to make decisions and take actions to ensure customer needs are met.
• People management capability in coaching, developing, and supervising a team.
• Knowledge of basic store operations, with the capability to assess operational improvements, compliance to defined standards, sales, and profitability.
• Can start ASAP

Shangri-La's Boracay Resort & Spa

Job Description

Westin Hotels & Resorts

Job Description

Westin Hotels & Resorts

Job Description

Westin Hotels & Resorts

Job Description

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• As a Chef de Partie, you are required to work closely with the Sous Chef and Head Chef in order to assist with the preparation, cooking and presentation of produce. You are responsible for running a section with the assistance of Commis Chef
• The management of a section with the assistance of Commis Chefs
• The preparation and cooking of food to the restaurant specific standards
• Development and supervision of the Commis Chef on section
• Awareness and implementation of waste controls
• Section stock control and rotation
• Completion of the cleaning schedule for the kitchen
• Understand the functional administration of the restaurant, i.e., docket procedures, stations, table numbers, food labelling etc
• Detailed Knowledge of the full menu
• Team working
• Compliance with legal requirements under the H&S act 1974 and food hygiene
• Adherence to all policies, procedures, standards, specifications, guidelines and training programs
• Reporting of maintenance issues to the relevant parties
• All restaurant and menu standards adhered to at all times
• Food produced to highest standards and to restaurant specification
• Wastage kept to an absolute minimum
• Stock items used in the correct order
• Ability to give a detailed description of all dishes
• All health and safety requirements met and documentation including cleaning schedules and temperature records completed
• Full support given to Sous and Head Chef and colleagues
• Smooth and efficiently run section, tasks completed in a timely manner
• Regular and consistent training, coaching and support given to Commis chefs

Job Requirements

Education & Certification

• Diploma/Degree in Culinary Arts/ Pastry or related field preferred

Experience

• Minimum 5 years of experiences in a full fletch kitchen with at least 2 years in the similar capacity

Competencies

• Possess food hygiene and safety certification
• Able to work on rotating shifts, weekends & public holidays
• Demonstrates a full understanding of their role and carries it out in line with their job description
• Works effectively with the rest of the team
• Is able to prioritize tasks and demonstrate effective time management and coordinating, controlling and managing different resources
• Communicates clearly, professionally and concisely whilst actively listening to others and giving consideration to their needs and opinions
• Tries to take the bigger picture into consideration and is confident as to when and where to seek guidance and clarity from senior members of the team.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Support Sous Chef to run daily kitchen operations.
• Train Chef de Partie and Commis to understand kitchen standards and hygiene related topics.
• Follow standard recipes and guidelines for food presentation, production, and portioning controls.
• Manage stocks for daily mise en place production, place food order and conduct regular check when doing goods receiving to ensure quality is met.
• Knowledge of Las Vegas Sands food & safety hygiene policy, color labelling, recording of food temperature and well verse in handling of kitchen equipment
• Commit to serving and producing high quality food standard, applying “First in First out!” Best kitchen practice and adhering to stringent hygiene standards.
• Responsible for the food production following the flow from when it gets delivered to the guest plate; be in control of the step-by-step preparation.
• Comply and ensure hygiene policies are strictly adhered to a daily basis being relentless checking and controlling cooks applying all standards in place.
• Ensure safe and proper use of equipment at all times and to give guidance to all culinary colleagues.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers.
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Undertake additional duties and responsibilities of work outside the normal daily/weekly routine but within the overall scope of the position.
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis.

Job Requirements

Education & Certification

• Diploma / Certification in Culinary or Management

Experience

• At least 5 years of supervision position experience in a 4-5 star hotel or quality restaurant

Competencies

• Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment. 
• Excellent logistical, culinary and leadership skills.
• Fluent in English, knowledge of additional languages is advantages.
• Willing and able to do shift work. 
• Have a well-groomed and professional appearance.
• Work inside and continuously maneuver in and around the Kitchen.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Westin Hotels & Resorts

Job Description

Marina Bay Sands Pte Ltd

Job Description

Job Responsibilities

• Communicates to team members on departmental updates, issues and guest-related matters during pre-shift briefings.
• Handles luggage for both arriving and departing guests and groups. This includes proper handling technique such as luggage lifting, tagging and delivering of luggage.
• Rotated to perform duties at the designated static locations which include curb and work closely with Manager at the driveway to ensure guest's arrival and departure experience is seamless.
• Is trained to handle luggage handling equipment like bell-cart and birdcage trolley. For e.g. move operational equipment or other items as requested. This comprises of continuous movement with the trolleys, pushing and carrying/lifting items.
• Long period of standing, walking; seating or taking stairs as and when required. 
• Involves in learning applying property management system such as OPERA, and dispatching system such as FCS, and etc.
• Monitors baggage handling requests which include luggage delivery and pick-up for arrivals and departures.
• Supervises the luggage storage rooms to ensure baggage is properly arranged and stored (as recommended) and that the environment is hazard-free.
• Handles baggage-related requests such as long-term/short-term storage, luggage repair and etc.
• Competent to operate property management system to carry out and delegate task.
• Processes guest's request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department.
• Involves in scheduling Bellmen on break board and assist management of scheduling. Assigns duties to Bellmen during shift to ensure proper follow-ups.
• Competent to operate FCS system to carry out and disseminate task to the Bellman.
• Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest details as needed.
• Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA).
• Be conversant with all facets of the Bell Service operations including fire safety and emergency related procedures.
• Performs any other duties and responsibilities as and when assigned by the management.

Job Requirements

Education & Certification

• Certificate in Hospitality Operations from a recognized institution preferred

Experience

• Minimum 2 years in similar capacity or has work in the managerial Hotel role for a large operating environment and team of people

Other Prerequisites

• Excellent guest relations, communication skills and problem-solving skills
• Skill of basic computer such as Microsoft Words and Excel is essential

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Ability to handle food and beverage orders and serving guests
• Ability to communicate with the kitchen to ensure the food comes out to the correct tables and guests
• Provide friendly, excellent service to all guests
• Bussing and resetting tables and place settings in adherence to restaurant standards and specifications
• Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service
• Assist on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu
• Run food from the kitchen to correct table and seat numbers in the restaurant
• Answer questions and queries regarding restaurant operations and functions.
• Cash out and casting in adherence to hotel policy and procedure
• Ensure that the mise-en place is completed prior to service and continually replenished
• Maintain responsibility for the setup, maintenance, and closing of the restaurant on a daily basis
• Ensure that the back of house expo areas is set up and the coffee area maintained

Job Requirement

Education & Certification

• Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage

Experience

• Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality organization

Other Prerequisites

• Willing to work various shifts, including mornings and afternoons, as well as on public holidays
• Possess a well-groomed, clean and professional appearance
• Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Provide friendly, excellent service to all Guests by escorting them to their respective seats.
• Assist staff to perform preparation, table set up and ensure the proper handling of all operating equipment.
• Assume at all times a pleasing and helpful attitude towards each Guest.
• Handle politely and channel all telephone messages received and handle reservations.
• Direct Guests to their table and remember to scatter the Guests evenly at various stations of the restaurant.
• Handle and solve any concerns and questions from customers.
• Supervise servers to ensure excellent customer service is provided every time.
• Support Assistant Manager and Department in achieving all goals and Key Performance Objectives.

Job Requirements
Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 1 year at supervisory level

Other Prerequisite

• Food Safety, leadership training program.
• Able to communicate effectively with both English and Mandarin-speaking guests
• Willing to work various shifts, including mornings and afternoons, as well as on public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• As Supervisor, your role will be to assist the Management team with the following:
• Assist the management staff in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. Leading a team of Captains, Service Attendants, Bartenders, and Hosts.
• Provide strong presence and leadership amongst the team in absence of management Staff.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency
• Review operating results with the team and identify opportunities to improve performance
• Monitor all cashiering procedures are processed in compliance with accounting standards.
• Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.
• Review the reservation book, pre-assign designated tables and follow up on all special requests
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
• Take personal responsibility to resolve guest issues
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction
• Manages Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements
• Responsible for coordinating training of all staff as required
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

• Certificate or Diploma and extensive F&B experience

Experience

• A minimum of 2 years’ experience at a supervisory level in a 5-star hotel or a deluxe restaurant

Other Prerequisites

• Basic service and operational knowledge
• Have a well-groomed, professional appearance.
• Willing and able to work on shifts, weekends and public holidays
• Able to perform under pressure.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

• Assign Team Members with duties and inspect work quality according to standards
• Supervise, train, support and monitor Team Members
• Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate by setting good examples
• Requisite stocks
• Ensure PAR stock levels are maintained
• Responsible for ensuring accurate postings on Opera based on actual consumption & replenishment report
• Responsible for reviewing expiry tracking list daily, and to communicate expiry and ensure sufficient inventory for replacement
• Maintain daily stock count (opening/closing) list
• Supervises the work of the Minibar Controllers & GSAs, ensuring that all items that are delivered are properly stored and accurately tracked
• Support Assistant Manager & Manager in daily operation
• Responsible for investigating disputes raised by guest / operational departments
• Coach and counsel Team Members on work performance
• Ensure clear and effective communication between Minibar and other departments
• Always comply with the hotel standards and regulations to encourage safe and efficient hotel operations

Education & Certification

• Diploma in education or related field preferred

Experience

• Minimum 1 year experience in Minibar
• Hospitality background with Opera knowledge would be an advantage

Other Prerequisites

• Ability to communicate verbally and written effectively; convey information to team members and liaise with stakeholders on their needs and requirements
• Strong leadership skills to teach and manage Team Members
• Ability to work both independently and in a Team
• Ability to obtain and supervise the use of equipment and materials needed

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• The Manager will assist the General Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are always maintained. The Manager will be leading a team of Supervisors, Captains, Service Attendants, Bartenders, and Hosts.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaising with other support function departments (i.e. finance, HR, procurement, etc.) ensuring the success of the restaurant
• Support the General Manager to achieve the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills
• Provide strong presence and leadership amongst the team in absence of the General Manager.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency
• Review operating results with the team and identify opportunities to improve performance
• Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios
• Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.
• Inspect food items are set in proper quantities and to Hotel standards
• Review the reservation book, pre-assign designated tables and follow up on all special requests
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period
• Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction
• Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements
• Manage and update employee records.
• Responsible for maintaining and delivering schedules, reviews, discipline, staff awards, payroll, SRFs, etc
• Responsible for coordinating training of all staff as required
• Coordinate inventories and orders supplies, and equipment as required
• Maintain guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience.

Experience

• A minimum of two (2) years' experience in managerial roles at 5-star hotels or deluxe restaurants with prestigious Michelin Star and Black Pearl Diamond credentials.

Other Prerequisite

• Good service and operational knowledge
• Basic cocktail and spirit knowledge
• Have a well-groomed, professional appearance.
• Willing and able to work on shifts, weekends and public holidays
• Able to perform under pressure
• Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Ensure all beverage stocks in the wine stand are used, stored and accounted for following company policies and procedures.
• Lead and develop the Sommelier team
• Maintain and update the wine list to reflect the products and vintages that stored.
• Ensure that there is continuous and adequate feedback being communicated to the Head Sommelier with regards to guest comments on the scope and content of the wine list.
• Responsible for maintaining the wine list, recommending wines accordingly and ensures the wine is enjoyed.
• Ensure communication with the Group Wine Buyer to identify wines that need to be upsell in order to maintain stocks.
• Responsibility for maintaining the upkeep of the wine
• Responsibility for the correct use and maintenance of glassware and other wine related equipment in the restaurant including wine list covers, ice buckets, decanting equipment, speciality glassware, bar equipment, cheque covers and POS equipment.
• Responsible for maintaining an executing all the special beverage promotions designed to increase beverage sales in the restaurant.
• Maintain and update sales records and report any changes in stock such as vintage changes, shortage of wines and sold out wines.
• Ability to pair wines and food.

Job Requirements

Education & Certification

• Relevant qualifications under the Court of Master Sommeliers, WSET or equivalent

Experience

• Minimum 5 years of managerial experience in F&B, preferably in fine-dining establishments and including experience serving as the Head Sommelier / Sommelier of these establishments

Other Prerequisite

• Comply and implement all health and safety requirements
• To manage the Sommelier team to ensure the smooth running of the restaurant
• Maximising sales opportunities through wine sales
• To be well presented at all times and to represent the external face of the restaurant
• To maintain Order of Service standards
• To carry out all tasks in a reasonable time frame to ensure the smooth running of the areas

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Support Chef de Cuisine and Sous Chef to run daily kitchen operations.
• Train Chef de Partie and Commis to understand kitchen standards and hygiene related topics.
• Follow standard recipes and guidelines for food presentation, production, and portioning controls.
• Manage stocks for daily mise en place production, place food order and conduct regular check when doing goods receiving to ensure quality is met. 
• Abide to food & safety hygiene policy, color labelling, recording of food temperature and well verse in handling of kitchen equipment
• Commit to serving and producing high quality food standard, applying "First in First out!" best kitchen practice and adhering to stringent hygiene standards.
• Responsible for the food production following the flow from when it gets delivered to the guest plate; be in control of the step by step preparation. 
• Comply and ensure hygiene policies are strictly adhered to a daily basis being relentless checking and controlling cooks applying all standards in place.
• Ensure safe and proper use of equipment at all times and to give guidance to all culinary colleagues.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers. 
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Undertake additional duties and responsibilities of work outside the normal daily/weekly routine but within the overall scope of the position.
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis.

Job Requirements

Education & Certification
• Degree / Diploma / Certification in Culinary or Management

Experience
• At least 5 years of supervision position experience in a 4-5 star hotel or quality restaurant

Competencies
• Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment.
• Excellent logistical, culinary and leadership skills.
• Fluent in English, knowledge of additional languages is advantages.
• Willing and able to do shift work.
• Work inside and continuously maneuver in and around all the Kitchens.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Support Chef de Cuisine and Sous Chef to run daily kitchen operations.
• Train Chef de Partie and Commis to understand kitchen standards and hygiene related topics.
• Follow standard recipes and guidelines for food presentation, production, and portioning controls.
• Manage stocks for daily mise en place production, place food order and conduct regular check when doing goods receiving to ensure quality is met. 
• Abide to food & safety hygiene policy, color labelling, recording of food temperature and well verse in handling of kitchen equipment
• Commit to serving and producing high quality food standard, applying "First in First out!" best kitchen practice and adhering to stringent hygiene standards.
• Responsible for the food production following the flow from when it gets delivered to the guest plate; be in control of the step by step preparation. 
• Comply and ensure hygiene policies are strictly adhered to a daily basis being relentless checking and controlling cooks applying all standards in place.
• Ensure safe and proper use of equipment at all times and to give guidance to all culinary colleagues.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers. 
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Undertake additional duties and responsibilities of work outside the normal daily/weekly routine but within the overall scope of the position.
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis.

Job Requirements

Education & Certification
• Degree / Diploma / Certification in Culinary or Management

Experience
• At least 5 years of supervision position experience in a 4-5 star hotel or quality restaurant

Competencies
• Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment.
• Excellent logistical, culinary and leadership skills.
• Fluent in English, knowledge of additional languages is advantages.
• Willing and able to do shift work.
• Work inside and continuously maneuver in and around all the Kitchens.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Assist with the preparation and cooking of food to the restaurant specific standards
• Adhere to the cleaning schedule for the kitchen and record action appropriately
• Maintain stock rotation
• Understand the functional administration of the restaurant, i.e., docket procedures, stations, table numbers, food labelling etc.
• Possess knowledge of the full menu, and able to give a detailed description of all dishes
• Work as part of the wider restaurant team
• Adhere to all policies, procedures, standards, specifications, guidelines and training programmes
• Escalate maintenance issues to the relevant parties
• Comply with the restaurant standards with menu specification and all health and safety requirements
• Ensure all passes work efficiently for other members of the team
• Carry out all tasks in a reasonable time frame to ensure the smooth running of the areas
• Comply with food labelling and temperature controls
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis.

Job Requirements

Education & Certification
• Diploma / Certificate in Culinary Arts

Experience
• Minimum 4 years of experiences in a full fletch kitchen with at least 1 years in the similar capacity

Competencies
• Possess food hygiene and safety certification
• Able to work on rotating shifts, weekends & public holidays
• Demonstrate a full understanding of their role and carries it out in line with their job description
• Work effectively with the rest of the team
• Is able to prioritize tasks and demonstrate effective time management and coordinating, controlling and managing different resources

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Maintain complete knowledge of:
• All menu items available in the bar.
• All liquor brands, beers, and non-alcoholic selections available in the bar.
• Every wine/champagne by the glass and major wines on the wine list.
• Designated glassware and garnishes for drinks.
• All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Daily menu specials and out of stock items.
• Bar layout, table set-ups, hours of operation.
• Imputing of items in the Info Genesis system.
• Daily arrival / departure, VIPs.
• Be aware of in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies / service procedures.
• Attend line-ups with other staff and review all information pertinent to the day's business.
• Check own grooming and attire standard.
• Meet with Captains, or Manager to review daily specials and out of stock items. Ensure that other members of the staff are aware of such changes.
• Communicate closely with Captains and Service Attendants to ensure quality service is achieved.
• Assist other bartenders and service attendants whenever possible.
• Perform work and side duties in accordance with departmental procedures.
• Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.
• Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Upsell to guests whenever possible.
• Transport linens to bar whenever required.
• Prepare special items for events in accordance with superior's requests.
• Attend meal breaks as assigned.
• Prepare workstations & pantries, ensuring compliance to departmental standards.
• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;
• Ensuring that all procedures are carried out to departmental standards.
• Participate and contribute in all designated meetings and training sessions.
• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty.
• Anticipate, acknowledge and respond promptly to guests requests at all times.
• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
• Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior's assistance.
• Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
• Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
• Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
• Ensure all assigned closing duties are completed before signing out.
• Take part in formal training programs.
• Provide feedback of any problems to the Superior.
• Work to be part of a cooperative working climate, maximizing productivity and employee morale.
• Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.
• Review status of assignments and any follow-up actions with Manager on Duty.
• Successful completion of the training/certification processes.
• Collect & Analyze Guest Preferences and Comment Cards.

Job Requirements

Education & Certification
• Diploma in Hospitality and Tourism is an advantage.

Experience
• Minimum 12 months in bartending experience

Other Prerequisite
• Meet the legal age to handle alcohol for work purposes

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Assist General Manager and Restaurant Manager in spearheading the successful opening of the Restaurant.
• The Assistant Manager will assist the Management in planning, coordinating and managing staff and services to ensure the restaurant operations runs efficiently and effectively and that customer service standards are maintained at all times. The Assistant Manager will be leading a team of Captains, Cashiers, Hosts, Bartender, and Service Attendants.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that Marina Bay Sands’ short- and long-term goals are met
• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
• Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order. 
• Review the reservation book with the MOD, pre-assign designated tables and follow up on all special requests.
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period.
• Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Supervise, mentor, train, schedule and evaluate Team Members. Assist in preparing and delivering all team members’ reviews.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and team member satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Maintains team member files.
• Approves the schedule and flex day requests for all restaurant staff. 
• Responsible for coordinating training of all staff as required.
• Coordinates inventories and orders food and beverage products, supplies and equipment as required.
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience

• A minimum of one (1) year' experience in managerial roles at 5-star hotels or deluxe restaurants with prestigious Michelin Star and Black Pearl Diamond credentials.

Other Prerequisite

• Possess a comprehensive set of F&B service and operations skills
• Enjoys problem solving and can think outside-the-box in difficult situations
• Team oriented approach to management with a mindset of open communications
• Capable of building and managing relationships with multiple stakeholders, including internal team and external customers.
• Well-versed in F&B operations and Quality management, with expertise in Microsoft Office tools.
• Have a well-groomed, professional appearance
• Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

Maintain complete knowledge of:

• All menu items available in the bar.
• All liquor brands, beers, and non-alcoholic selections available in the bar.
• Every wine/champagne by the glass and major wines on the wine list.
• Designated glassware and garnishes for drinks.
• All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Daily menu specials and out of stock items.
• Bar layout, table set-ups, hours of operation.
• Imputing of items in the Info Genesis system.
• Daily arrival / departure, VIPs.
• Be aware of in-house group activities, locations and times.
• Correct maintenance and use of equipment.
• All department policies / service procedures.
• Attend line-ups with other staff and review all information pertinent to the day's business.
• Check own grooming and attire standard.
• Meet with Captains, or Manager to review daily specials and out of stock items. Ensure that other members of the staff are aware of such changes.
• Communicate closely with Captains and Service Attendants to ensure quality service is achieved.
• Assist other bartenders and service attendants whenever possible.
• Perform work and side duties in accordance with departmental procedures.
• Maintain storage areas with proper supplies, organization, and cleanliness. Rectify any cleanliness/organization deficiencies as requested by superiors.
• Replenish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
• Upsell to guests whenever possible.
• Transport linens to bar whenever required.
• Prepare special items for events in accordance with superior's requests.
• Attend meal breaks as assigned.
• Prepare workstations & pantries, ensuring compliance to departmental standards.
• Ensure that all materials, equipment are in complete readiness for service in accordance to business needs;
• Ensuring that all procedures are carried out to departmental standards.
• Participate and contribute in all designated meetings and training sessions.
• Daily check and cleaning of work areas ensuring compliance with standards of cleanliness and order. Report any defects to Manager on Duty.
• Anticipate, acknowledge and respond promptly to guests requests at all times.
• Be familiar with all operation services/features and local attractions/activities to respond accurately to any guest inquiry.
• Report guest opportunities to Superiors following the instant pacification procedures and ensuring guest satisfaction. Advise of the problem and if unable to solve the problem, ask for superior's assistance.
• Be aware of guest reactions and communicate with superior and other service staff to ensure guest satisfaction.
• Maintain cleanliness and working conditions of departmental equipment, supplies, and work areas.
• Answer outlet telephone within 3 rings, using correct salutations and telephone etiquette.
• Ensure all assigned closing duties are completed before signing out.
• Take part in formal training programs.
• Provide feedback of any problems to the Superior.
• Work to be part of a cooperative working climate, maximizing productivity and employee morale.
• Report to Manager on Duty work orders for maintenance and repairs to be submitted to Manager.
• Review status of assignments and any follow-up actions with Manager on Duty.
• Successful completion of the training/certification processes.
• Collect & Analyze Guest Preferences and Comment Cards.

Job Requirements

Education & Certification

• Diploma in Hospitality and Tourism is an advantage.

Experience

• Minimum 12 months in bartending experience

Other Prerequisite

• Meet the legal age to handle alcohol for work purposes

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Support Chef de Cuisine and Sous Chef to run daily kitchen operations.
• Train Chef de Partie and Commis to understand kitchen standards and hygiene related topics.
• Follow standard recipes and guidelines for food presentation, production, and portioning controls.
• Manage stocks for daily mise en place production, place food order and conduct regular check when doing goods receiving to ensure quality is met. 
• Abide to food & safety hygiene policy, color labelling, recording of food temperature and well verse in handling of kitchen equipment
• Commit to serving and producing high quality food standard, applying "First in First out!" Best kitchen practice and adhering to stringent hygiene standards.
• Responsible for the food production following the flow from when it gets delivered to the guest plate; be in control of the step by step preparation. 
• Comply and ensure hygiene policies are strictly adhered to a daily basis being relentless checking and controlling cooks applying all standards in place.
• Ensure safe and proper use of equipment at all times and to give guidance to all culinary colleagues.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers. 
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Undertake additional duties and responsibilities of work outside the normal daily/weekly routine but within the overall scope of the position.
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis.

Job Requirements

Education & Certification

• Degree / Diploma / Certification in Culinary or Management

Experience

• At least 5 years of supervision position experience in a 4-5 star hotel or quality restaurant

Competencies

• Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment.
• Excellent logistical, culinary and leadership skills.
• Willing and able to do shift work.
• Have a well-groomed and professional appearance.
• Work inside and continuously maneuver in and around all the Kitchens.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Hotel Indigo Singapore Katong

Job Description

Job summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $2,400 - $2,600 per month

Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Food & Beverage Captain is responsible for delivering exceptional customer focused service under the direction of the restaurant manager or supervisor.

Join us as a Food & Beverage Captain in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

Financial returns:

• Guests are conversed with in relation to the food and beverage products

People:

• Communicates to his / her superior any difficulties, guest comments and other relevant information

• Establishes and maintains effective employee working relationships

• Attends and participates in daily briefings and other meetings as scheduled

• Attends and participates in training sessions as scheduled

Guest experience:

• Have a complete knowledge of all food and beverage menu items available to Room Service and pool side.

• Have a good knowledge of wine and wine pairings..

• Greet Guests appropriately at their room and provide service upon items ordered.

• Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices.

• Coordinate all guest orders in advance in-order to avoid any partial deliveries to guest rooms.

• Collect orders from the kitchen, ensure they have been prepared and presented correctly.

• Ensure Prompt and efficient deliver of food and beverage to the guest's room.

• Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.

• Serve drinks efficiently in the proper glass with the proper garnish.

• Good knowledge of different type of tray and trolley set-ups.

• Aware of all amenities to ensure they are set-up and delivered on time.

• Read and retain all pertinent information regarding daily promotions, food and beverage specials.

• May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.

• Check storage areas for proper supplies, organization, and cleanliness.

• Complete and raise store requisition for additional supplies needed.

• Must be able to anticipate guest or operational needs.

• Ensure room service equipment's are functioning properly, report any problems to the Room Service Manager.

• Maintain regular attendance in compliance with the hotel Standards.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag at all times.

• Perform any other duties as assigned by the Food and Beverage Manager.

Qualifications and requirements

High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

Singapore Regional Office

Job Description

Filinvest Hospitality Corporation

Job Description

Newport World Resorts

Job Description

JOB SUMMARY

The Assistant Executive Housekeeper operates under the general direction of the Executive Housekeeper, overseeing the daily operations of the housekeeping department, including managing both rooms and public areas. This position requires strong technical expertise, particularly in handling hotel pre-opening tasks, to ensure that all housekeeping preparations are executed efficiently and meet high cleanliness and presentation standards. The role involves planning, organizing, and supervising the work of housekeeping staff to achieve these standards, while also contributing to guest satisfaction, staff training, and budget management.

RESPONSIBILITIES

Operational Management

• Supervise daily operations of the Housekeeping Department, including planning and organizing work schedules for supervisors and attendants.
• Regularly inspect guestrooms, especially those designated for VIP arrivals and public areas, ensuring they meet quality standards.
• Handle guest complaints and internal concerns efficiently, providing timely updates to the Executive Housekeeper.

Coordination and Communication

• Maintain steady communication with the Front Office regarding room allocations, special amenities, and any necessary setups for guest arrivals.
• Collaborate with Engineering for the prompt resolution of maintenance issues, ensuring all defect issues are monitored and followed up regularly.
• Attend inter-departmental meetings to ensure effective collaboration and coordination.

Financial Management

• Monitor departmental costs to achieve financial objectives, focusing on cost-efficient operations, including labor and supply expenses.
• Participate in budget preparation and manage inventory, including linen and operating equipment, ensuring timely replenishment and organization.

Staff Training and Development

• Assist in developing training plans and conducting training sessions to enhance staff competencies in housekeeping standards and customer service.
• Maintain an updated task competency inventory for all room personnel, conducting regular training and development activities.
• Ensure adherence to hygiene and grooming standards among staff, promoting a high level of professionalism.

Standards Compliance

• Ensure all guestrooms and public areas are regularly maintained, clean, and in good working condition.
• Monitor compliance with standard operating procedures, including those related to lost and found, key control, and health and safety for employees and guests.
• Prepare and implement departmental goals and objectives, ensuring alignment with organizational standards.

QUALIFICATIONS

• College graduate of any four (4) year degree
• At least three to five (3-5) years experience in the same capacity, preferably from a Five star Hotel or in a related land-based Hospitality environment.
• Pre-opening experience is an advantage
• Attention to detail and a commitment to maintaining high cleanliness standards
• Knowledge of proper cleaning techniques, chemical handling, and equipment use
• Basic knowledge of safety, hygiene, sanitation, and fire/life safety protocols in the workplace
• Proficiency in housekeeping management systems
• Strong leadership and team management skills in a multicultural and dynamic environment
• Ability to develop and mentor staff
• Ability to utilize and implement the disciplinary action process through coaching and counseling to enhance performance and address behavioral issues
• Familiarity with human resources policies and practices
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation
• Ability to communicate diplomatically with department heads, coworkers, and other staff members to resolve problems and negotiate resolutions
• Superior customer service and conflict resolution abilities
• Understanding of vendor management, contract and procurement processes
• Certifications in Housekeeping or Hotel Management are a plus
• Proficiency in computer software, including Google Suite applications and internet navigation
• Ability to generate reports and presentations
• Understanding of guest services, including needs assessment, service standards, and guest satisfaction evaluation

Harbour Grand (H.K.) Resources Limited

Job Description

Job Responsibilities:

• To ensure the security of all properties belong to the hotel, guests as well as staffs
• To oversee the hotel’s asset protection, and loss control program
• To act as shift in-charge of the security team

Job Requirements:

• Form 5 / HKDSE graduate 
• 5 years relevant experience 
• Holder of Security Personnel Permit
• Mature, independent, proactive, service-oriented and attentive to detail
• Good communication and interpersonal skills

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and respond to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments, to ensure guests receive optimum service in accordance with the standards, policies and procedures of the Conrad Hotels and Resorts.

What will I be doing? 

As a Conrad Service Guest Service Executive you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

• To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
• Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
• To handle any guest comments and to liaise with the Duty Manager when required. 
• Handle several calls at any given time.
• Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
• Ensure maximum guest recognition and accuracy using our guest history information.
• Give adequate directions of the hotel from any locations.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all time.
• To ensure a high standard of telephone equipment is maintained at all times.
• To ensure all messages are handled accurately and promptly.
• To ensure all wake-up calls are correctly recorded and processed.
• To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIP’s.
• To ensure full security of the Conrad Service Center is maintained at all times.
• To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
• To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
• To control the hotel’s telephone and mobile phone inventory.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Positive attitude and Excellent grooming standards
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Open minded and outgoing personality.
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills (Oral and Written)

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

MIZUKI F & B PTE LTD

Job Description

Job Description

• Leading service operations
• Up-selling products based on your extensive product knowledge
• Building and maintaining relationships with guests
• Maintaining guest satisfaction levels by being proactive in service operations
• Assuring restaurant set up is complete and walkthrough is done before shift
• Improving procedures and systems
• Conducting basic training and ensure Standard Operating Procedures are adhered to 
• Passion in F&B industries, Japanese cuisine experience
• Self Motivated, Able to commit split shift
• Willing to progress more

Job Requirement

• At least 2 years as a Restaurant Captain or Supervisor in the F&B Industry.
• Good communication and customer service skills
• Working experience in a Japanese restaurant is an added advantage.
• Able to work rotating shifts including weekends and public holidays
• Candidate must possess at least Secondary School/"O" Level

Benefits

• Uniform Provided
• Comprehensive Medical & Insurance Coverage
• 5 day’s work weeks
• Career Development with Continuous Learning

If you feel that you match those qualities, What are you waiting for? Quickly click the apply button and you maybe the one that is shortlisted. JOIN US AND BE PART OF OUR BIG FAMILY.

THE SOCIAL EQUITY PTE. LTD.

Job Description

Marriott International

Job Description

MIZUKI F & B PTE LTD

Job Description

Responsibilities:

• Assist in preparation of daily items for our menus and ensure that items prepared is of high quality and in accordance to the restaurant’s standards.
• Maintaining a clean working environment and ensure safety when operating kitchen equipment
• Monitoring stock level through regular stock checks and make sure stock is properly stored.
• Assist in monthly inventory checks.
• Covering all the section in the kitchen time to time in order to coordinate smooth daily operations.

Requirements:

• Familiar with Japanese cuisine, Highly motivated, quick learning individual with excellent interpersonal skills
• Passion for food with a creative flair and is result orientated. Able to perform shifts including weekends and Public Holidays.
• Good organizational and planning abilities.

Working location: 391 Orchard Rd, #05 - 32, Singapore 238872

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd)

Job Description

Our client, a well-known Japanese f&b company is looking for candidates for the Kitchen Assistant

 position.

Responsibilities:

• The Kitchen Helper/Assistant is responsible for the following tasks, under supervision of Outlet Chief.
• Prepare food (e.g. salad, rice, miso soup, “kobachi”, etc)
• Prepare “teishoku sets” (i.e. lay out rice, salad, miso soup, “kobachi”, etc on tray to be ready to be served)
• Know, master and apply the standards of hygiene and cleanliness
• Assist with the cleanliness of the work area and any other duties as assigned

Requirements:

• Basic Food Hygiene Certificate
• Ability to perform manual labour for extended periods of time
• Ability to work unsupervised
• Able to work in a team environment
• Able to stand for extended periods of time
• Able to handle non-halal food (even though there is no pork/lard)
• Able to work on weekends and public holidays
• Able to work shift

PERSOLKELLY Singapore Pte Ltd | EA License No.: 01C4394 | UEN No. 200007268E
Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Newport World Resorts

Job Description

JOB SUMMARY

The Director for Butler Services is responsible for overseeing and elevating the Butler Service across the property. Leading an elite team of Butlers dedicated to delivering bespoke , world class experiences for VIP’s High Rollers and guests. This role is at the forefront of curating unforgettable moments for the resort’s most discerning guests that there is always something to discover in NWR. They also ensure that every aspect of the Butler Service operation has a seamless blend of discretion, sophistication and excellence. Innovating service delivery, anticipating guest needs and beyond while setting new benchmarks for luxury hospitality.

RESPONSIBILITIES

Guest Services & Relationship Management:

• Ensures exceptional guest service by setting service standards for guests and members, including décor and housekeeping.
• Empowers staff to deliver responsive guest service, addressing complaints and working to resolve issues.
• Builds and maintains positive relationships with hotel members and ensures adherence to hotel rules and regulations.

Operations & Maintenance Management:

• Oversees preventive maintenance programs and manages physical product standards, including scheduling deep-cleaning activities.
• Ensures the safety and security of hotel facilities by addressing hazards and implementing key control procedures.
• Protects the hotel’s interests during capital projects and ensures maintenance staff involvement in ongoing programs.
• Monitors and maintains the overall operation of the hotel, ensuring compliance with safety, security, and quality standards.

Revenue & Marketing Strategy: 

• Develops and implements marketing and sales plans to maximize REVPAR and Market Share.
• Analyzes competitor success and markets directly against them in key demand segments.
• Ensures hotel standards contribute to a consistent and exceptional guest experience.
• Oversees the development of added-value customer service programs to enhance guest satisfaction.

Financial Oversight & Budget Management:

• Accurately forecasts revenues and expenses, anticipating cost challenges to maximize revenue.
• Analyzes financial and operational data regularly to adjust business plans, labor needs, and operating costs.
• Allocates funds across departments and approves expenditures within budgetary guidelines.
• Prepares budgets, marketing strategies, and sets targets to achieve financial goals.
• Recommends capital expenditures to enhance efficiency and services, ensuring spending aligns with financial objectives.

Human Resources & Staff Development:

• Manages recruitment, selection, orientation, and training for a qualified workforce.
• Conducts performance appraisals and monitors staff performance in alignment with hotel objectives.
• Ensures training and development plans are met for staff across departments.
• Promotes employee engagement, encouraging high levels of service through rewards and recognition programs.
• Ensures all staff comply with hotel policies, procedures, and financial control systems.

Leadership & Coordination:

• Leads hotel operations to achieve financial targets, ensuring alignment across departments with overall objectives.
• Collaborates regularly with department heads to provide direction, strategize, and coordinate efforts.
• Represents the hotel in regulatory reviews and external communications, ensuring compliance with policies and standards.
• Enforces discipline and upholds behavioral standards, maintaining fairness and consistency in staff management.
• Monitors team performance, provides constructive feedback, and conducts coaching or counseling sessions to foster growth.
• Identifies training needs and recommends development opportunities, organizing and evaluating the effectiveness of on-the-job training programs.
• Recommends and supports recruitment efforts in collaboration with HR, ensuring the onboarding of qualified housekeeping staff, including supervisors and room attendants.
• Manages agency staff contracts, ensuring adherence to work standards.
• Approves the department's functional manual and sets departmental goals and KPIs aligned with the hotel's vision.
• Maintains accurate records of inventory, staff schedules, and compliance certifications to support operational efficiency.

QUALIFICATIONS

• College graduate of any four (4) year degree
• At least two to three (2-3) years of experience in the same capacity
• At least three to five (3-5) years of work experience as a Senior Butler
• Pre-opening experience is an advantage
• Demonstrates outstanding customer service skills with the ability to effectively communicate both verbally and in writing. Proficiency in additional languages such as Chinese or Korean is a plus.
• Exhibits a polished, professional demeanor with strong organizational skills, ensuring attention to detail and efficient task management.
• Maintains a pleasing personality, strong work ethic, and a positive attitude, even during challenging or long hours.
• Computer literate with the ability to use relevant software and tools to perform duties effectively.
• Leads by example, motivating the team through a collaborative and inclusive approach. Strong team player with excellent interpersonal skills to build rapport and foster a positive work environment.
• Capable of maintaining a professional aura when interacting with high-profile external guests, ensuring top-tier service and discretion.

Newport World Resorts

Job Description

JOB SUMMARY

The Executive Housekeeper is responsible for leading and managing all aspects of the housekeeping department to ensure exceptional cleanliness, organization, and guest satisfaction across guest rooms, public areas, and back-of-house spaces. This role requires a balance of strategic planning, leadership, and operational expertise to uphold and exceed hotel standards, optimize resources, and cultivate a motivated and professional housekeeping team.

During the hotel's pre-opening phase, the Executive Housekeeper plays a pivotal role in establishing the department's operational framework, ensuring alignment with the hotel's brand standards, and preparing the team to deliver outstanding service upon opening. The Executive Housekeeper is also tasked with setting departmental goals and strategies to ensure a successful and efficient launch of operations.

RESPONSIBILITIES

Operational Management

• Ensures the cleanliness, orderliness, and appearance of guest rooms, public areas, and back-of-house spaces, adhering to company standards.
• Conducts thorough inspections to ensure that rooms are made as per company standards and that all public areas are well maintained.
• Coordinates with the front office and other departments to address guest needs effectively.
• Plans, designs, and implements efficient housekeeping workflows and contingency plans for high occupancy periods, emergencies, or staffing issues.
• Develops contingency plans to handle high occupancy periods, emergencies, or staffing issues.

Budgeting and Inventory Control

• Prepares the annual housekeeping budget.
• Maintains par stock of guest supplies, cleaning supplies, linen, and uniforms.
• Organizes inventories with Accounts and General Store for linen, uniform, and fixed assets.
• Oversees procurement and ensures timely replenishment of supplies and coordination with vendors.
• Oversees the selection, ordering, and delivery of housekeeping supplies, including linens, amenities, cleaning chemicals, and equipment.

Guest Service and Issue Resolution

• Attends and resolves guest complaints.
• Coordinates with the Head of Departments to expedite any maintenance issues.
• Reports to management any issues, maintenance, and room status.

Systems and Compliance

• Develops and implements housekeeping systems and procedures.
• Implements and enforces compliance with health, safety, and environmental regulations.
• Develops and promotes sustainable practices such as waste reduction, water conservation, and eco-friendly techniques.

People Management

• Enforces discipline and upholds proper behavioral standards among subordinates, maintaining a fair, consistent, and non-prejudicial approach.
• Monitors team performance, provides constructive feedback, and conducts coaching or counseling sessions as needed.
• Identifies training needs and recommends relevant learning and development opportunities to support employees' professional growth.
• Organizes and evaluates the effectiveness of on-the-job training programs.
• Recommends recruitment of new personnel and collaborates with HR to recruit and onboard housekeeping staff, including supervisors, room attendants, and public area personnel.
• Manages contracts for agency staff, ensuring adherence to work standards.
• Approves the department’s functional manual and establishes departmental goals and KPIs aligned with the hotel’s overall vision and objectives.
• Maintains accurate records of inventory, staff schedules, and compliance certifications to ensure efficient operations.

QUALIFICATIONS

• College graduate of any four (4) year degree
• Must have at least five (5) years of experience as an Executive Housekeeper/Assistant Executive Housekeeper or any experience in an upscale hotel, resort, or cruise line
• Pre-opening experience is an advantage
• Strong ability to build and maintain positive working relationships with diverse individuals, adapting communication styles to different personalities and needs.
• Self-motivated and dependable, with a proven track record of delivering results and achieving objectives with minimal supervision.
• Skilled in establishing rapport and trust with colleagues, clients, and stakeholders, fostering a collaborative and productive work environment.

Baliwag Lechon Manok, Inc.

Job Description

Area of deployment:

• Mercedes Ave San Miguel Pasig

Job Type: Full-time

Job Summary: We are looking for a motivated and experienced professional to join our team. The ideal candidate will have a background in business administration or marketing and experience in the food and service industry. This role requires strong communication skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Assist in the management of daily operations to ensure high-quality service.
• Collaborate with team members to meet organizational goals and objectives.
• Prepare reports and presentations as needed.
• Support marketing and promotional activities to drive business growth.
• Maintain strong relationships with customers and stakeholders.

Qualifications:

• Bachelor’s degree in Business Studies, Administration, Hotel and Restaurant Management, Marketing, or a related field.
• Minimum of 3 years of relevant working experience, preferably in the food and service industry.
• Strong oral and written communication skills.
• Willingness to be assigned at Mercedes Ave San Miguel Pasig
• Immediate availability is preferred.

Benefits:

• Free parking
• Health insurance
• Staff meals provided

Schedule:

• Day shift
• Evening shift

Supplemental Pay:

• 13th-month salary
• Bonus
• Service charge

M Social Pte Ltd

Job Description

Job Description

• To assist to oversee the Front Office operations in the absence of the FOM.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Reviews guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Develops specific goals and plans to prioritise, organise, and accomplish your work.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures.
• Ensures compliance with all Front Office policies, standards and procedures.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Observes service behaviours of employees and provides feedback to individuals and / or managers.
• Utilises interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
• Conducts biweekly meetings with all Front Office personnel and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies and analyses Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

NIHI ROTE

Job Description

About the role

NIHI ROTE' is seeking an exceptional Guest Experience Manager to join our team. In this full-time role, you will be responsible for leading the front office and guest services operations at our stunning eco-resort located in Rote Ndao, Nusa Tenggara Timur. As the primary point of contact for our guests, you will ensure they receive an exceptional and unforgettable experience throughout their stay with us.

What you'll be doing

• Manage all front office and guest services activities, including check-in/check-out, concierge, and guest relations
• Lead and motivate a team of front office and guest services associates to deliver outstanding customer service
• Oversee the planning and execution of guest activities, excursions, and events to enhance the guest experience
• Monitor and respond to guest feedback, and implement continuous improvements to service delivery
• Collaborate with other departments to ensure seamless coordination and a consistent, high-quality guest experience
• Maintain detailed records and generate reports on guest data and service metrics
• Contribute to the development and implementation of guest service strategies and initiatives

What we're looking for

• Minimum 5 years of experience in a guest-facing role within the hospitality industry, preferably in a luxury resort or hotel setting
• Proven track record of leading and motivating a high-performing team to deliver exceptional customer service
• Strong communication, interpersonal, and problem-solving skills with the ability to handle guest inquiries and concerns with tact and diplomacy
• Proficiency in using hotel management software and technology to streamline operations and enhance the guest experience
• Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
• Passion for the hospitality industry and a deep understanding of trends and best practices in guest services
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with guests from diverse backgrounds

What we offer

At NIHI ROTE', we are committed to providing our employees with a supportive and enriching work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness package, including medical and dental insurance
• Generous paid time off and holiday leave
• Professional development opportunities and career advancement prospects
• Opportunities to participate in community and sustainability initiatives

If you're ready to embark on an exciting and rewarding career in the hospitality industry, we encourage you to apply for this role. Join our team and be a part of creating unforgettable experiences for our guests.

Apply now