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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Capgemini Invent

Job Description

MARIPOSA BUDGET HOTEL

Job Description

BROAD FUNCTION

Responsible for the OVER-ALL leadership, guidance, and direction to the hotel management team as it strives to provide the highest quality in standards and services.

KEY RESULT AREAS

1. Plans, organizes, direct and executes hotel operations based on guidelines:

• 1.1 Promotes and markets the business strategically
• 1.2 Prepares the budget/financial forecast of the operations
• 1.3 Sets and achieves sales and profit targets
• 1.4 Adheres to the cost-saving probram of the company
• 1.5 Maintains the manpower according to ine approved ailocation
• 1.6 Plans the manpower and the schedule of the hotel personnel
• 1.7 Supervises all the departments in exercising their functions
• 1.8 Ensures implementation of tight security measures

1.3 Reports number of occupancies and sales for each shift to the top management

• 1.10 Audits the daily cash transactions and reports of the cashier
• 1.11 Reviews various reports for submission to top management
• 1.12 Ensures compliance with licensing laws, health and safety and other statutory regulations

1 13 Addresses problems and troubleshooting in the operation

• 1.14 Attends meeting with top management
• 1.15 Conducts weekly meeting of the key personnel for updating and improvement
• 1.16 Develops the people to improve their knowledge, skills and attitudes
• 1.17 Handles employee relations
• 1.18 Observes and evaluates the performance of the subordinates and recommends action plan
• 1.19 Conducts inventory audit of outrigt products of the hotel
• 1.20 Approves minor operational purchases
• 1.21 Acts as custodian of the cash sales for the day
• 1.22 Upolds the standard of quality, service, cleanliness and corporate values

Performs customer service:

2.1 Handles customer inquiries and resolves complaints

22 Establishes and maintains good relatorship with the customer

• 2.3 Entertains the customer at the lobby (if applicable)
• 2.4 Handles telephone transactions
• 2.5 Observes telephone etiquettes

2.6 In some cases, handles customer greeting, especially in case of important figures

3. Handles housekeeping:

• 3.1 Conducts walk-thru and housekeeping inspection
• 3.2 Schedules the general cleaning
• 3.4 Designs housekeeping policies to ensure hygenic standard
• 3.5 Maintains inventory of cleaning supplies and equipment.

4. Handles maintenance concerns:

• 4.1 Deals with contractors and suppliers
• 4.2 Recommends improvement on the furniture/fixtures and building
• 4.3 Approves and manages maintenance and renovations to ensure that both services and property are not damaged in the process

5. Performs other tasks that may be assigned by top management from time to time

INTERCONTINENTAL HOTELS GROUP (ASIA PACIFIC) PTE. LTD.

Job Description

THE ORIENTAL HOSPITALITY AND RESTAURANT MANAGEMENT SERVICES INC.

Job Description

Job Description

We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.

To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Duties and Responsibilities

• Supervise work at all levels and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits for Profit and Loss Monthly report
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Communicate with guests when appropriate
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards
• Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
• Regularly reporting to Chief operating officer and Chief executive officer.

Qualifications:

• Bachelor’s degree in hospitality, business administration, or a relevant field.
• A minimum of 3 years’ experience in hotel management or a similar role.
• Strong understanding of hotel management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.
• With Strong Personality

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role

Sino Favour Global Compass Philippines Inc.

Job Description

The Company

“People don’t take trips – trips take people” …

… and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year.

We’re G2 Travel, a wholesale tour operator with a network of offices spanning Asia, the Middle East, Europe and North America.

We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.

We believe that work should be enjoyable, stimulating and fun!

The Role

The Hotel Contracting Manager is responsible for FIT contracting of hotels in the Philippines. The Hotel Contracting Manager has ownership of all aspects of the commercial relationship and is responsible for ensuring G2 Travel has the most competitive offering. 

Key Activities: 

• Securing exclusive rates, inventory and conditions with a portfolio of hotels through negotiations and management of supplier relations.
• Achieving room night and/or revenue-based targets through on-going monitoring and optimisation of the competitiveness of contracted rates and availability. 
• Be the hotel expert of your assigned region, having in-depth knowledge and understanding of your markets. 
• Identify key new strategic accounts & suppliers within assigned market to be targeted
• Constant monitoring of competitiveness of negotiated and contracted rates. Monitor usage of contracted allocations
• Developing and ensuring strong relations with sales leaders and management worldwide. Providing regular feedback and identifying any new ideas or potential issues. 
• Analysing and evaluating data and providing recommendations to management based on the findings. 
• Leading training and coaching initiatives as required and supporting with ad-hoc projects. 
• Represent G2 at Trade Shows and other events as required
• Regular hotel visits and business trips within contracting area

Key Relationships: with external hotel/accommodation partners at all levels including - 

• Hotel partners
• Head of Destination Management
• Reservation Team
• Finance 
• Sales 
• Operations Management 

The Requirements

• Exceptional negotiation skills with the ability to interact and influence at all levels of an organisation including hotel management and owners. 
• Significant and recent experience of hotel contracting in the destination.   
• Strong commercial skills with a working knowledge of hotel distribution. Up to date with hotel distribution channels and technology especially with regards channel managers. 
• Driven to succeed with a professional ‘can do’ attitude and work ethic. Able to work to deadlines independently in a fast-paced environment. 
• Excellent written and verbal communication with robust verbal and written English. 
• Proficient at evaluating and analysing data in order to determine and execute the necessary strategies needed to achieve growth. 
• IT proficiency including good working knowledge of Microsoft office, in particular excel.

The Deal

Commitment, loyalty and passion are the qualities that we admire the most.  In return for that we offer:

• Competitive salaries which reflect the importance of these roles and your experience. 
• Salaries are reviewed and discussed annually and can increase significantly according to experience.
• A genuine commitment to recognise your achievements. 
• Hard work deserves a break, so we offer 15 days annual leave each year plus all public holidays. 
• First class office environment which is a safe, comfortable, stimulating and fun place to be.
• Medical cover on Day 1 of employment
• We want you to eat well, so we offer you a rice allowance.
• Competitive transportation allowance
• Opportunities to travel at discounted prices.

Pacific Boutique Residences Corporation

Job Description

Responsible for the overall operation and profitability of the property including hotel rooms, common area, its outlet and commercial units. In- charge of goals and improvement of the hotel. Enable to keep the hotel quality standards and maintaining high visibility to assist the guests and ensure a pleasurable and satisfactory experience.

Job Qualifications:

•     Graduate of BS Tourism or related course
•        1-2 years of experience with the same or related position.
•        Handles hotel rooms and commercial with more than 50 rooms
•        Should have extensive knowledge in front office, housekeeping and reservations operations.
•        Mixed use operation.
•        Must be willing to work in Poblacion, Makati City

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning, Afternoon
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 30 November 2024

Renaissance Kuala Lumpur Hotel & Convention Centre

Job Description

Private Advertiser

Job Description

The Hotel General Manager is responsible for overseeing the daily operations of the hotel, ensuring that all aspects of the property are functioning efficiently and effectively. The General Manager must work closely with all departments of the hotel, including housekeeping, front desk, maintenance and revenue management to ensure that the property is running smoothly and guests are satisfied with their experience.

Key responsibilities of a Hotel General Manager include:

• Oversee all aspects of the hotel, including staffing, budgeting, scheduling, and inventory management.
• Ensuring high levels of customer satisfaction: monitoring guest feedback and taking corrective actions to address any issues or complaints.
• Developing and implementing strategic plans: identifying opportunities to grow the business, such as expanding the hotel's offerings or increasing occupancy rates.
• Maintaining financial records: monitoring revenue and expenses, creating financial reports, and making decisions to improve profitability.
• Hiring and training staff: recruiting, hiring, and training new employees to ensure that they have the skills and knowledge needed to perform their duties effectively.
• Ensuring compliance with legal and safety standards: maintaining compliance with all relevant laws and regulations, including health and safety requirements.
• Negotiating contracts, managing relationships, and ensuring that the hotel has the resources it needs to operate effectively.

BR METALS PTE LTD

Job Description

Roles & Responsibilities

The Assistant General Manager collaborates with the Managing Director and Head of Departments to oversee and manage all aspects of the business operations.

Job Duties

Oversees and manage the 4 areas of business :

1. Legal Compliance.

• Reviews and approve all Company processes and policies to ensure compliance and effectiveness.
• Provide leadership by communicating and reinforcing the company's strategic direction to stakeholders.
• Work with the Management team to ensure operational issues are resolved.
• Assess the company structure and provide recommendations to the Managing Director for improving efficiency and effectiveness.
• Driving change, innovation, and continuous improvement in support of company opportunities.
• Conduct quarterly reviews for all departments to ensure all targets are being met.
• Partner with Business Development to create a sales strategy that aligns with company objectives and drives business growth.
• Develop a strong understanding of the Business to weigh out risk for decision making and proposals.
• Implement and monitor yield management in all divisions to ensure competitiveness and profitability.
• Ensure compliance with company standards including proposals, costing of proposals.
• Oversee headcount and budget management to enhance the company's productivity and ensure effective succession planning.

2. Day to day operations.

• Provide leadership by communicating and reinforcing the company's strategic direction to stakeholders.
• Work with the Management team to ensure operational issues are resolved.
• Assess the company structure and provide recommendations to the Managing Director for improving efficiency and effectiveness.
• Driving change, innovation, and continuous improvement in support of company opportunities.
• Conduct quarterly reviews for all departments to ensure all targets are being met.

3. Risk Management.

• Partner with Business Development to create a sales strategy that aligns with company objectives and drives business growth.
• Develop a strong understanding of the Business to weigh out risk for decision making and proposals.

4. Finance Overview.

• Implement and monitor yield management in all divisions to ensure competitiveness and profitability.
• Ensure compliance with company standards including proposals, costing of proposals.
• Oversee headcount and budget management to enhance the company's productivity and ensure effective succession planning.

Job Prerequisites

• Bachelor's Degree in any discipline.
• Proven experience in a similar leadership role within an SME or start-up environment.
• Strong leadership, communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.

Luisita Central Park Hotel, Inc.

Job Description

· Reports to and assists the Hotel Manager in running the hotel

· Ensure hotel premises are clean, tidy, and ambient and hotel equipment and fixtures are in good working condition to receive and tend guests

· Ensures hotel personnel service readiness, staff grooming and hospitality culture

· Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations

· Conduct regular operations team meeting with all concerned personnel daily / weekly to discuss routine operational matters, sales and profit targets, expense management, upcoming event preparations, feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to JGC.

· Drafts and recommends needed operational manuals and standard hotel procedures and ensures its implementation in all departments through routine operational checks.

· Organize training programs to enhance the job skills and performance of hotel personnel

· Inspect hotel inventory to check available stock and determine the need for stocking

· Liaise with the marketing staff to address social media complaints and negative ratings and develop and implement strategies for growing the business

· Schedule work shifts and tasks to hotel staff according to their specialty

· Recommends renovation and repair works for hotel amenities

· Available anytime to resolve any urgent problems on emergencies

Happyfoods Corporation

Job Description

Job Qualifications

At least 3 Year(s) of working experience in the related field is required for this position, such as Assistant Manager/Manager specialized in Food/Beverage/Restaurant Service or equivalent.

Candidate must possess at least Bachelor's/College Degree in Food Technology/Nutrition/Dietetics, Business Studies/Administration/Management, Food & Beverage Services Management, Nursing, Hospitality/Tourism/Hotel Management or equivalent.

Job Overview

• The Assistant Restaurant Manager 2 (ARM2) is the Restaurant Manager’s partner in achieving the company’s mission of providing an exceptional and memorable dining experience for the Customers.

• He/She is responsible for ensuring that all activities for effective, efficient, safe, and sanitary Dining operations are achieved and maintained at all times

• He/She orients, trains, and certifies dining staff to achieve desired knowledge and skill levels.

• He/She also performs Shift Manager Functions and supervises daily operations to achieve an inviting and welcoming restaurant environment.

Solaire Resort & Casino

Job Description

POSITION SUMMARY

Responsible for all content currently launched on the online gaming platform while recommending new content based on customer preferences and market trends.

DUTIES AND RESPONSIBILITIES

• Own the product performance KPIs
• Leads the portfolio of games and releases
• Lead communication to product releases with PAGCOR
• Ensures optimal placement of gaming content on site to maximize the revenue
• Owns the day-to-day communication with suppliers
• Work with suppliers to maximize bonus discounts and overall lover supplier cost
• Partner with Product and IT departments to deliver the casino and bingo product roadmap
• Participate in campaign planning for acquisition and retention campaigns by signing off on promotion mechanics
• Through analytics, master customer product preference a cross a multitude of segments, bet limits, meta data and other data points
• Act as the source of domain knowledge throughout the organization
• Maintain a competitive analysis of the product mix of competitors and new trends in the wider industry

EXPERIENCE REQUIRED

• Experience working in a similar role within the Online gaming industry
• Experience communicating and negotiating with 3rd party vendors

HAEDEUM PTE. LTD.

Job Description

N20 PTE. LTD.

Job Description

5BDF Corporation

Job Description

Qualifications:

• College graduate
• With at least 2 years of related Restaurant and Bar managerial work experience  
• Computer literate
• With above average oral and written communication skills
• Has the ability to motivate and lead people

Primary Responsibilities:

• Ensures compliance with all Store Operations standards on customer service, personnel grooming, area cleanliness and food quality.
• Ensure necessary permits are displayed on the branch and/or available at the store.
• Depth knowledge of overall operations.
  Overseeing inventory, distribution of goods and facility layout.
• Manages overall operations of the branch.
• Makes daily and monthly reports. Ensure all daily and monthly reports are detailed and submitted in a timely manner.

Sunlight Hotels and Resorts

Job Description

Job Responsibilities:

• Resort/Resident managers are responsible for the day-to-day operations of a resort or hotel.
• Oversee all the departments within the resort, such as housekeeping, food and beverage, maintenance, and front office.
• Create and ensure that there is an existing standard process flow in the operations for property guidelines.
• Responsible for supporting and ensuring compliance protocols and procedures created by shared services departments such as Finance, HR & Security, Sales, Marketing, and IT and have it implemented consistently in the property.
• Coordinates with Sales and Marketing the promotion and future events.
• Oversee employees during daily sales, operations, and maintenance of the resort.
• Conduct a surprise inspection of the guest's room and all other resort areas for cleanliness and to ensure that the resort protocols are being followed.
• Handles guest complaints promptly and professionally; solicits feedback and comments.
• Marketing, and advertising, maintaining the budget, maintaining customer service, along accommodating the needs of guests.
• Lead and encourage staff to reach goals, all while implementing the resort's policies and regulations to maintain a safe and healthy environment for guests and staff.
• Monitors, analyze, and control all labor and inventory costs. This includes preparing the appropriate monthly reports, charts, and schedules to ensure that budgets are met or exceeded while quality is maintained and improved.

Red Planet Philippines Services Corporation

Job Description

PURPOSE:

The Cluster Hotel Manager manages a cluster of hotels and ensures their smooth operations
and achievement of business goals. The incumbent directly reports to the Director of Hotel
Operations and is responsible for directing all employee functions of hotel properties, in
accordance with the policies and practices of Red Planet Hotels. The incumbent ensures that
the Assistant Hotel Managers/Hotel Managers oversee the various aspects of the hotel’s daily
operations.

SCOPE OF WORK:

- HOTEL OPERATIONS MANAGEMENT

• Address all complaints in Revinate (ONLINE) for the assigned hotels.
• Manage the hotel’s reputation FIT AND OFFLINE
• Minimize defective rooms by coordination with DHO & PED
• Implement hotel projects and improvement
• Conduct hotel site visits monthly for Metro Manila and quarterly or semi-annual visits
  for Destinations to ensure that the hotels are in good condition.
• Implement customer service improvement initiatives for all hotels.
• Participate actively in promoting and implementing the Preventive Maintenance
  program effectively.
• Conduct room quality check
• Check and validate all month end reports prior to submission to the Director of Hotel
  Operations.
• Check the overall cleanliness of the hotels
• Inspect individual assets and conduct property inspections to ensure quality
  standards are maintained according to corporate guidelines, and ensure that the
  Hotel Managers prepare and implement relevant action plans
• Involve in the establishment and monthly review of the corporate standards (Risk
  Management) with the management team regarding the procedures for fire, riot,
  extortion and cash security. Ensure safety and security in the Hotels conform to
  corporate and local requirements.
• Analyze the Daily Morning report following up on any discrepancies immediately.
• Attend cluster meeting updates every week or when necessary
• Use various systems in the property with mastery of the different capabilities of each
  module.
• Ensure retail areas are leased and conform to RPH brand standards and market
  demand.
• Supervise all service providers and check if all service agreements if updated
• Support the Acquisition / Development team by providing operation data/market
  analyses.
• Handle, train, and assist pre-opening properties.
• Supervise maintenance and all renovation efforts.
• Connect with contractors and suppliers
• Monitor performance and provide training for employees
• Partner with the assigned representative of manpower agencies for the supervision
  of all outsourced employees

- PEOPLE AND TEAM MANAGEMENT

• Assist in hiring and training of new Assistant/Hotel Manager
• Monitor staff performance and provide guidance when needed.
• Provide leadership to create an environment, which embraces a ‘caring’ approach to
  the hospitality experience, business practices, and the local culture within the
  workplace.
• Act as a model for a professional image and etiquette for associates to follow.
• Oversee all the Assistant/Hotel Managers and ensure clear communication
• Promote and lead the RPH style of work and the mobilization of all associates to
  practice the RPH Associates process of doing business.
• Ensure that every hotel conducts a full education and training pre-budget plan
  developed to maintain the highest standards of operational service delivery, product
  standards, and associates' expertise.
• Promote, implement, and educate all associates on corporate policies, procedures,
  and performance standards.
• Participate, support, and follow correct recruitment practices to ensure that the right
  ‘talent’ is hired and that employment practices are followed in accordance with the
  local labor requirements.
• Promote and participate in the property’s education and training program

- FINANCIAL MANAGEMENT

• Analyze the Financial Statement and P&L and be cognizant of the relationship of
  costs/expenses and revenue.
• Participate in the preparation of the Annual Business Plan, Capital and Operating
  Budgets, Pre-opening Budgets and ensure adherence with corporate guidelines and
  management contracts for the assigned hotels.
• Control costs and expenses while maximizing revenue thus achieving optimum
  profitability.
• Monitor financial performance to ensure profitability.
• Implement cost-saving measures where appropriate.
• Maximize room and other revenue for all hotels
• Prioritize capital expenditure requirements

- HOTEL OPERATIONS AND REPORTING

• Update during hotel inspection including improvements through a PowerPoint
  presentation or similar tools
• Review all HMs reports prior to submission to the Director of Hotel Operations.
• Prepare and submit monthly updates for 1 room 1 day report
• Prepare and submit monthly updates for the room revenue strategies.
• Prepare and submit monthly updates for the other revenue strategies
• Prepare and submit monthly updates for the cost per room sold
• Prepare monthly updates for Revinate
• Monitor the Revinate feedback of the hotels
• Prepare and submit Risk Management updates
• Prepare and conduct Hotel Audit reports monthly

QUALIFICATIONS:

- REQUIREMENTS

• Candidate must possess at least a bachelor’s/college degree, postgraduate
  diploma/master's degree in hospitality/tourism/hotel management, business
  studies/administration/management or equivalent.
• Required language(s): English, Filipino
• At least 8 years of working experience in the related field is required for this position
• Preferably general manager, director of operations, or manager specializing in hotel
  management.
• Willing to travel to any Red Planet Hotels properties and partner

- FUNCTIONAL

• Expert level in hotel operations management
• Expert level in hotel maintenance concepts and execution
• Expert level in customer service
• Expert level in communication
• Expert level in leadership
• Expert level in interpersonal communication
• Expert level in conflict management and issue resolution
• Expert level in Planning and Project Management
• Advanced level in Business Management
• Advanced level in Financial Management
• Advanced level in Risk Management
• Advanced level in Managing budget and controlling hotel expenditures
• Advanced level in Tracking and analyzing hotel revenue and optimizing profits

- CORE

• Strategic vision and high-level decision-making.
• Responsible for shaping the company's future direction and ensuring its long-term
  viability.
• Strong leadership
• Deep understanding of customer service.
• Creative Thinking - creativity, imagination, problem-solving.
• Collaboration - Emotional Intelligence, Teamwork, Adaptability.
• Effective communication - Expression, Language, Empathy.
• Attention to detail
• Multitasking

Newport World Resorts

Job Description

JOB SUMMARY

The Host Operations Assistant Manager constantly reviews service standards within the department to ensure its full potential is met. They effectively schedule and staff operations to meet the expected service requirements. They work closely with the Host Operations Manager on shift and take responsibility for handling all matters during the shift, in consultation with the Host Operations Manager.

RESPONSIBILITIES

• Assist the management and/or undertake Host Operations Manager’s responsibility when he/she is away.
• Be fully versed in policies and procedures relating to VIP Services operations, to further maintain a good understanding of other departments’ operational standards.
• Ensure smooth publicity and execution of casino programs, events and promotion as stipulated by sales and marketing management.
• Submit daily and weekly reports as stipulated by sales and Host Operations management. 
• Collect, compile and report data for risk and audit compliance, when required.
• Ensure the highest standards of appearance, communications and cooperation are upheld both within the Host Operations department and external.
• To ensure that VIPs are identified to relevant departments, work closely with club managers and hotel management in relation to guest needs. 
• Offer feedback on areas for improvement, to ensure highest standards of services are upheld to achieve customers’ satisfaction within casino and related areas.
• Ensure complaints and disputes are handled professionally and appropriately with the required level of service executed.
• Undertake audit of all billable accounts of the Host Operations department in line with daily operations.
• Ensure that all buy-ins and settlements are accounted for during the gaming period / stay of guests in our facility.
• Consistently act in line with organization values
• Cascade department KPIs and monitor achievement of targets. 
• Ensure all staff are well informed on Gaming Operations policies and procedures and other company policies and regulations.
• Enforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach.
• Monitor and provide feedback on performance of team members and conduct coaching/counseling. 
• Develop and empower people
• Energize others the need for change when required

QUALIFICATIONS

• Must complete at least two (2) years in College
• At least two (2) years of relevant experience in Hospitality and Gaming industry
• At least one (1) year of experience in managing a team
• Excellent verbal and written communication skills (knowledge of foreign languages, dialects is a plus)
• Excellent analytical and critical thinking skills
• Excellent project management skills
• Good knowledge of casino system processes, policies and best practices
• Proficiency in Google Workspace
• Strong interpersonal skills
• Ability to build good working relationships and deal with different types of individual
• Organized and has great attention to details
• Has strong leadership characteristics to delegate tasks, influence, motivate, and develop team members

PARKROYAL COLLECTION Marina Bay, Singapore

Job Description

The incumbent is responsible for planning, organizing and coordinating functions and guest rooms for assigned group accounts, in accordance with hotel policies and quality standards, to ensure customer satisfaction, maximize profitability and generate return business.

The Role:

• To understand and respond to all guest needs and requests in a timely and professional manner.
• Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP's, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract.
• Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective, details of the meeting agenda, AV requirements, VIP's, billing arrangements and amenity requests.
• Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment and audio visual.
• Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangements.
• Meet the client upon arrival and conduct pre conference review, including the introduction of Department Heads, overview of events, and guest arrival details.
• Communicate last minute changes in group functions to hotel staff, and ensure accurate and satisfactory follow up.
• Conduct post conference review with clients including the presentation of banquet checks when applicable.
• Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.
• Attend daily, weekly and monthly meetings as directed.
• Manage and maintain client information and reports accurately.
• Maintain the professional standards of the hotel and participate in special projects as required.
• Perform other functions as required and directed.

Requirement:

• Min. 2 years of experience in meeting services.  
• Strong oral and written communication skills.
• Foster a competitive yet collaborative team environment
• Results-oriented
• Proficient in Microsoft Office, and hotel management systems (Opera)

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

Thank you for your interest with us, we regret that only shortlisted candidates will be notified. 

Home Plate Real Estate

Job Description

• Oversee all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Develop and implement effective operational strategies to optimize efficiency and profitability.
• Monitor key performance indicators (KPIs) and take corrective action as needed.
• Ensure compliance with all regulatory standards and safety procedures.

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Responsible for all operational components of the hotels and ensure the smooth-running of day-to-day operations
• Drive productivity and efficiency through effective training and follow-up. Embark on suitable hotel innovation projects to enhance guest experience and improve operational efficiencies
• Develop SOPs to align operational strategies with corporate guidelines
• Maintain high standards of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
• Keep track of guest surveys and drive consistency in guest satisfaction scores to align with targets. Gather insights from data analytics to improve service performance and other areas of concern
• Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
• Ensure maintenance plans and safety measures are operational and up to date to minimize risks
• Keep abreast of Resorts World Sentosa's (RWS) Hotels online presence and implement initiatives to engage with guests
• Be aware of the latest hotel trends and make recommendations to maximize profit. Collaborate with all stakeholders to maximize room occupancy and revenue. Be aware of room packages and segment demands to manage room controls
• Understand pricing strategies and keep up to-date with competitor pricing and packages
• Analyze room sales performance, guest segmentation and channels of distribution for insights to enhance monthly financial performance and manage forecasts
• Prepare and manage the capital and operating budgets with proper resource management, including hiring and placements. Responsible for the achievement of financial targets for the hotels
• Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

Requirements

• Bachelor's degree in Hotel Management or related field
• Minimum 5 years' experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
• Excellent track record in leading large hotel teams encompassing front office, call center, housekeeping, guest services, concierge, and transportation
• Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
• A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
• Proficient with Microsoft Office tools
• Adaptable to a fast-paced and dynamic work environment

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Assist the Director of Hotels in all operational components of the hotels and ensure the smooth-running of day-to-day operations
• Implement productivity and efficiency initiatives and ensure that team members are enrolled for training. Participate and contribute to hotel innovation projects to enhance guest experience and improve operational efficiencies
• Update SOPs to align operational strategies with corporate guidelines
• Mentor team members in product knowledge and delivery of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
• Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
• Track guest satisfaction scores and investigate service lapses to maintain high standards of service to guests
• Assist in tracking of maintenance plans and conduct internal checks to ensure that safety measures are operational and up to date
• Collaborate with all stakeholders to maximize room occupancy and revenue
• Contribute to effective cost management and resource planning including hiring, rosters, and placements, so that financial targets are achieved for the hotels
• Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

Requirements

• Bachelor's degree in Hotel Management or related field
• Minimum 3 years' experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
• Excellent track record in leading a large hotel team encompassing front office, call center, housekeeping, guest services and concierge
• Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
• A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
• Proficient with Microsoft Office tools
• Adaptable to a fast-paced and dynamic work environment

Shangri-La Singapore

Job Description

At Shangri-La Singapore we pride ourselves in extending our signature heartfelt hospitality to all who walk through our doors. We’re obsessed with customer experience, and we’re looking for someone who feels the same. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Hotel Manager to join our team. 

As a Hotel Manager, we rely on you to: 

Support daily leadership and guidance by optimizing financial performance, fostering employee development, crafting and upholding a distinctive guest experience, implementing brand standards, and enhancing the hotel's presence within the local community. Serve as acting General Manager in their absence.

Profitability

• Support the General Manager in creating, executing, and overseeing financial and operational plans for the hotel to maximize guest satisfaction, sales opportunities, and profitability.
• Make recommendations to enhance the hotel’s assets and strengthen brand loyalty.

People

• Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Direct daily activities and establish performance and development goals for team members. 
• Promote teamwork and quality service through daily communication and coordination with key department heads.

Guest Experience

• Engage with guests and external stakeholders, including current and potential clients, company representatives, community leaders, government officials, travel industry professionals, suppliers, competitors, and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services and amenities.
• Perform other duties as assigned

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration / Business Administration

10 years’ experience in a first-class hotel, with a minimum of 8 years gained in management positions.

Must speak local language(s). 

Kynergy Management Services

Job Description

Sime Darby Insurance Brokers (S) Pte Ltd

Job Description

Company :

Key Responsibilities

Market Awareness & Innovation

• Stay updated on market trends to drive innovation and enhance service delivery.

Stakeholder Collaboration

• Collaborate with internal and external stakeholders to optimize resources and achieve company goals.

Revenue Enhancement

• Develop and implement strategies to improve renewal retention and diversify revenue streams.

Team Leadership

• Lead and manage teams to meet KPIs, focusing on digital transformation and customer-centric approaches.

Operational Supervision

• Supervise daily operations of frontend, backend, and retention teams, ensuring SLAs and TATs are met.

Quality Assurance

• Manage team workloads, allocate assignments, and foster the professional development of team members.

Issue Resolution

• Act as the primary point of contact for escalations affecting customers and internal stakeholders.

Process Improvement

• Evaluate and streamline processes to enhance efficiency and reduce redundancy through technology.

Compliance & Reporting

• Ensure compliance with industry standards and regulatory policies.
• Prepare monthly and ad-hoc reports for management.

Qualifications and Skills

• Bachelor’s degree in Business Management or a related field; Proficient in Microsoft Office suite
• Minimum of 5 years of experience in motor insurance, along with a CGI certification.
• Strong leadership capabilities with excellent people management skills.
• Proven ability to multitask effectively in a team setting while also working independently.
• Skilled in resolving complex problems under tight deadlines.
• Excellent negotiation, interpersonal, and communication skills.
• Strong analytical abilities coupled with effective time management.
• Detail-oriented, organized, and proactive in approach.
• Ability to thrive in a fast-paced environment.

TIAN TIAN MANPOWER (PTE.) LTD.

Job Description

Odette Restaurant Pte Ltd

Job Description

H&M Hennes & Mauritz Pte Ltd

Job Description

Good Job Creations (Singapore) Pte Ltd

Job Description

[Job ID: 488960]

Responsibilities:

• Facilitate and oversee the implementation of new market products, projects, and initiatives, including developing policies and procedures and maintaining Operations Procedure Manuals.
• Prepare reports for Management, Head Office, and MAS.
• Conduct internal control functions, including updates to policies and manuals, audits, BCP management, and ensuring compliance with changing regulations.
• Prepare and verify SWIFT messages and manage the SWIFT system.
• Execute wholesale loan transactions, including fund finance, structured finance, corporate finance, SBLC/LC, and various corporate loan products.
• Collaborate with various internal teams, including Fund Finance, Compliance, Risk, and others.
• Ensure compliance with internal policies, procedures, and regulatory requirements at all times.
• Perform any other ad hoc duties as required.

Requirements:

• 6-8 years of experience working in international banks, specifically in wholesale loans and various treasury products.
• Experience in fund finance, structured finance, corporate finance, SBLC/LC, and all types of corporate loan products.
• Preferably knowledgeable in treasury products such as FX, money market instruments, bonds, and derivatives.
• Strong understanding of operations functions and processes, with a detail-oriented approach.
• Knowledge and experience with the SWIFT system.
• Excellent IT skills with proficiency in various banking market systems.
• Proficient in Microsoft Office applications.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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Hotel Indonesia Kempinski Jakarta

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LUFA MANPOWER PTE. LTD.

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Royal Plaza On Scotts

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