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Assistant Hotel Accountant |
Featured |
| Settha Palace Hotel | Laos - Vientiane | |
The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.
For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.
This challenging full time hands-on position is for you if you:
Position reports to the General Manager.
We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.
For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.
The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.
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Corporate loan Assistant Manager [Banking Ops, Up to $8k] |
8-Nov-2024 |
| Good Job Creations (Singapore) Pte Ltd | 44203 | - Central Region | |
[Job ID: 488960]
Responsibilities:
Requirements:
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771
Assistant Lounge Manager |
8-Nov-2024 | |
| Plaza Premium Lounge CRK, Inc. | 44183 | - Clark Freeport Zone, Pampanga | |
Job description
RESPONSIBILITIES:
Job Type: Full-time
Pay: From Php38,000.00 - Php44,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
RESTAURANT MANAGER (with Experience) |
8-Nov-2024 | |
| WaaCow | 44171 | - Downtown Core, Central Region | |
We are hiring! If you are an extroverted, outgoing individual who loves the buzz of a busy restaurant, we want you!
Waacow is a contemporary Japanese restaurant serving up mouthwatering donburis, and We’re looking for a passionate, people-centric Restaurant Manager to lead our service team and bring our vision to life each day. If you’re outgoing, thrive in a fast-paced environment, and know how to elevate the customer experience, we want you on our team!
As our Restaurant Manager, you’re the heartbeat of our front-of-house operations. You’ll lead, inspire, and empower our team to create memorable moments for each guest while keeping the vibe fun and engaging. You’ll be a problem-solver, a motivator, and a host all at once, bringing your own style and flair to every shift.
What You’ll Be Doing:
What We’re Looking For:
Why Join Us?
If this sounds like your vibe, we’d love to meet you! Apply now to join Waa Cow! and help us bring the best in modern dining to Singapore!
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Front Office Manager |
8-Nov-2024 |
| Dao by Dorsett AMTD Singapore | 44190 | - Downtown Tanjong Pagar, Central Region | |
SUMMARY:
Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times
Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing
resources.
Assists in the daily maintenance of room inventory status to achieve optimal levels of
revenues while maintaining high levels of guest expectations.
To be highly visible throughout the operation in guest contact areas.
Checks the accuracy and transmission of reports and cooperates with Sales and Marketing
in planning forecasts.
DUTIES & RESPONSIBILITIES:
Responsible for greeting and fond farewell for VIP and special attention guests.
Oversee front desk operations and ensure client receives 100% satisfaction
Resolve guest complains in a timely manner and respond on time to any complaints
Participate in interacting with guests and ensuring that shift duties are handled by front desk
employees
Handling of guest security and creating functional emergency procedures.
Ensures that all associates under Front Office department have updated job descriptions,
appraisals and are given clear development opportunity guidelines.
In coordination with the Human Resources Department, ensures that Front Office associates
undergo adequate training and that it is carried out in their day-to-day activities.
Produces all department budgets and develops strategies to ensure they are achieved.
Restaurant Manager |
8-Nov-2024 | |
| Jumbo Group Of Restaurants Pte Ltd | 44157 | - East Region | |
JOB RESPONSIBILITIES:
- Responsible for the profit & loss of the restaurant and implement appropriate cost control measures
- Manage the restaurant’s budget and forecasts to meet or exceed management expectations
- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
- Oversee the daily operations of the restaurant
- Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
- Supervise food and operational safety to ensure a comfortable environment for the customers
- Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
- Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
- Control labour through effective manpower scheduling and monitor leave of staff
- Actively involved in hiring process by identifying and selecting candidates for junior positions
- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment
- Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
- Handle all restaurant administrative duties
- Any other jobs or duties assigned by the Area Manager from time to time
JOB SPECIFICATIONS:
- Minimum of 6 years management experience in Food & Beverage industry
- Possess sound leadership qualities and ability to manage service staff
- Excellent communication & interpersonal skills; able to build lasting relationships with guests.
- Possess good organizational and management skills; able to lead and inspire staff
Head Waiter |
8-Nov-2024 | |
| Hotel Indonesia Kempinski Jakarta | 44146 | - Jakarta | |
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Duty Manager |
8-Nov-2024 |
| Katong Holdings Pte Ltd | 44191 | - Katong, Central Region | |
At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.
At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.
Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:
People:
Qualifications and requirements
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.
Assistant Front Office Manager - Four Points by Sheraton Boracay24191884 |
8-Nov-2024 | |
| Four Points by Sheraton Boracay | 44181 | - Malay, Aklan | |
POSITION SUMMARY
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Duty Manager24192571 |
8-Nov-2024 | |
| Courtyard by Marriott Melaka | 44177 | - Melaka, Melaka | |
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting Property Operations and Guest Relations Needs
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Supporting Profitability Goals
• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Managing the Guest Experience
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Empowers employees to provide excellent customer service.
• Provides immediate assistance to guests as requested.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Ensures employees understand customer service expectations and parameters.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Records guest issues in the guest response tracking system.
Assisting Human Resources Activities
• Participates as needed in the investigation of employee and guest accidents.
• Observes service behaviors of employees and providing feedback to individuals.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures employees are cross-trained to support successfully daily operations.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
F&b Assistant Manager |
8-Nov-2024 | |
| THE DIM SUM PLACE (US) VI PTE. LTD. | 44204 | - Novena, Central Region | |
Oversee the day-to-day leadership and management of an outlet on all aspects of operations.
Provide a high quality of service and deliver excellent dining experience to all customers.
Familiar with whole floor operation and able to carry out the multiple roles of every floor position (Example: host, server, cashier and others).
Responsible for outlet sales target and KPIs include overall cost (Example: food cost and labour cost).
Enhance leadership and performance excellence of the team members by training, motivating, assessing; and being a role model for all team members to provide customers with high quality of service.
Respond to customers or team members' comments and feedback professionally
Responsible and ensure outlet safety, cleanliness, hygiene are kept in high standards.
Responsible for outlet workforce arrangement, manage outlet recruitment and training; scheduling and reporting shortage or excess of workforce to HR Manager regularly.
Good knowledge about all menu, and the ability to explain clearly to team members during training.
Proactively taking on additional responsibilities where required.
Other duties as assigned.
Assistant Restaurant Manager |
8-Nov-2024 | |
| AKW BAR PTE. LTD. | 44166 | - Orchard, Central Region | |
Main Duties & Responsibilities:
Experience Requirements:
Other Requirements:
Restaurant Manager |
8-Nov-2024 | |
| Spark Culinary Concepts Inc | 44185 | - Pasig City, Metro Manila | |
As a Restaurant Manager, you will lead front-of-house operations and staff to ensure a smooth and enjoyable dining experience for our guests. This role requires strong leadership, excellent communication, and the ability to efficiently manage the reception area.
Key Responsibilities:
Supervision and Leadership:
Quality Control:
Administrative Tasks:
Qualifications:
By leading the front-of-house team, the Restaurant Manager ensures a positive guest experience and contributes to the restaurant's overall success.
Manager |
8-Nov-2024 | |
| LUFA MANPOWER PTE. LTD. | 44150 | - River Valley, Central Region | |
• Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
• Take full management responsibility within the Spa acting as Duty Manager and Spa Representative as required.
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• To ensure that all treatments carried out in the spa are in line with agreed procedures.
• Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out.
•Provide operational support when required.
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Assistant Housekeeping Manager |
8-Nov-2024 |
| Studio M Hotel Singapore | 44196 | - Robertson Quay, Central Region | |
The role reports to the Executive Housekeeper and you are responsible for the following;
Hiring Assistant Managers |
8-Nov-2024 | |
| Amplitude | 44175 | - Serangoon Garden, North-East Region | |
We are looking for an assistant manager for our Chinese restaurant chain. The applicant will have the opportunity to work in the USA to support our other branches. The applicant must have experience in the restaurant service sector, be independent, service-oriented, and able to work as a team. We build careers, not employment.
Catering Sales Manager (Corporate/MICE events) |
7-Nov-2024 | |
| PARKROYAL COLLECTION Marina Bay, Singapore | 44100 | - Central Region | |
Reporting to Director of Catering and F&B Sales, the incumbent assists the Assistant Director of Catering and plays a pivotal role as a contact point between the client and the various departments ensuring processes are adhered to and deadlines met. He or she is empowered to make sound and professional decisions and takes ownership of the business in terms of monetary and guest satisfaction.
Responsibilities:
Requirements:
Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.
We regret that only shortlisted candidates will be notified.
Restaurant and Catering Manager |
7-Nov-2024 | |
| The Happy Flowers | 44101 | - Central Region | |
Job Responsibilities of F&BManager
· Manage and oversee the entire restaurant operation
· Deliver superior guest services
· Ensuring guest satisfaction and revenue growth for restaurant
· Respond efficiently to customer questions and complaints
· Organize and supervise shifts and arrange the part timer worker
· Manage and lead staff
· Control costs and minimize waste
· Nurture a positive working environment
Job Requirement are:
· You are required to work on compulsory split shifts
· You are required to work 6 days per week. Overtime will be paid for additional working hours exceeding 44 hours
· Flexible weekly off according to business needs
· Willing to work long hours as per the business requirement
· You are required to work compulsory on weekends and public holidays.
· Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.
· You are required to open the restaurant and close the restaurant
· Daily Breakfast set up, as we are located inside the hotel
· Good command over written and spoken English
· Responding to guest review on social media and other digital platforms
· Strictly following all the local requirements of SFA
Sales Manager |
7-Nov-2024 | |
| UNIBLU PTE. LTD. | 44108 | - Central Region | |
Junior Sous Chef/ Sous Chef |
7-Nov-2024 | |
| SPACE TPC Pte Ltd | 44111 | - Central Region | |
5-6Days / Central / Near MRT
$2.8K - $3.8K
Job Responsibilities:
· Support the Sous Chef and Head Chef with daily tasks
· Provide guidance and leading the chefs including but not limited to, line cooking, food preparation, and dish plating
· Oversee and organize kitchen stock and ingredients
· Keeps cooking stations well-stocked, especially before and during prime operation hours
· Manage food and product ordering by keeping detailed records and minimize waste, plus work with existing systems to improve waste reduction and manage budgetary concerns
· Supervise and assist in all food preparation and presentation to ensure quality and restaurant standards
· Work with the head chef to maintain kitchen organization, staff ability, and training opportunities
· Verify that food storage units all meet standards and are consistently well-managed
· Coordinate with the restaurant management team on supply orders, budget, and kitchen efficiency and staffing
Requirements:
· At least 3 years’ experience
· Process Food and Beverage Safety and Hygiene certificate
· Strong knowledge in Food and Beverage
· Strong organizational and problem-solving skills and attention to detail
· Must be able to work on shift roster (including Sat, Sun & PH)
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Duty Manager (Hotel) |
7-Nov-2024 |
| Simon Consultancy Pte Ltd | 44129 | - Central Region | |
Job Descriptions:
Only shortlisted will be notified.
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Duty Manager |
7-Nov-2024 |
| Fairmont Singapore & Swissôtel The Stamford | 44142 | - Central Region | |
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Duty Manager
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Qualifications:
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/
Assistant Restaurant Manager |
7-Nov-2024 | |
| Paradise Group Holdings Pte Ltd | 44110 | - Hougang, North-East Region | |
At Your Service Manager24191573 |
7-Nov-2024 | |
| Le Méridien | 44117 | - Jakarta | |
JOB SUMMARY
Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Tracks all guest issues from various sources and report results.
• Ensures guest requests/issues are logged.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Identifies trends in guest issues for resolution.
• Schedules and supervise staff to ensure prompt, friendly, and attentive service.
• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.
• Coordinates the process of receiving and resolving guest issues and requests.
Supporting Management of Guest Service Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
Supporting Human Resource Activities
• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Assists in recruitment, hiring, training, and orientation of department personnel.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
• Performs departmental administrative duties.
• Addresses complaints and serves as Manager on Duty as needed.
• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Assistant Restaurant Manager ( WEST location | UP to $3,300!! ) |
7-Nov-2024 |
| Just Recruit Singapore Pte Ltd | 44140 | - Jurong East, West Region | |
Job Title: Restaurant Assistant Manager
Location: Non-Halal Cafe Restaurant
Job Overview:
Are you a proactive leader with a passion for excellent service? We’re looking for an Assistant Manager to join our dynamic team at a non-halal cafe restaurant. This role requires someone physically fit and ready to handle daily operations, manage inventory, and ensure every guest enjoys a positive dining experience.
Key Responsibilities:
Requirements:
If you’re a team-oriented leader ready to elevate our cafe experience, we’d love to hear from you!
Interested applicants can APPLY HERE or:
EMAIL: hannah@justrecruit.com.sg with the subject "Asst Restaurant Manager".
Hannah Owari
Registration No: R24121712
Just Recruit Singapore Pte Ltd
EA License: 12C6295
Housekeeper for Private Household (Makati City) |
7-Nov-2024 | |
| Private Advertiser | 44120 | - Makati City, Metro Manila | |
We are a private family located in Makati City seeking a highly skilled and experienced Housekeeper to join our household.
Key Responsibilities:
Requirements:
This is a full-time position with a competitive compensation package. The ideal candidate should be a highly motivated individual who takes pride in their work and is looking for a long-term role with a private family.
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F&B Manager (Tea House) (5 Days Work Week) |
7-Nov-2024 |
| Align Recruitment Pte Ltd | 44138 | - Marina Centre, Central Region | |
Our Client, operating a newly open high class Tea Shop is looking for a F&B Manager to manage the operations of the Shop.
Job Scope
Requirement
Interested candidate may send your resume to evan"at"alignrecruitment.com.sg for more information.
Regret to inform that only shortlisted candidates will be contacted by our consultants.
Align Recruitment Pte Ltd (20C0253)
Tan Soon Heng (Reg No. R1108992)
Assistant Front Office Manager24191984 |
7-Nov-2024 | |
| Courtyard Kuala Lumpur South | 44114 | - Puchong, Selangor | |
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Duty Manager |
7-Nov-2024 | |
| Mercure Kuala Lumpur Shaw Parade | 44082 | - Pudu, Kuala Lumpur | |
A Duty Manager oversees the day-to-day operations of the front office that may include the night shift. Often liaising with peers in other departments on a range of issues, this Manager is also required to assist in operations that include but are not limited to front desk and housekeeping.
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Assistant Restaurant Manager $4000 New Join Bonus EVERY SUNDAY OFF! |
7-Nov-2024 |
| Commonwealth Concepts Pte. Ltd. | 44145 | - Raffles Place, Central Region | |
Every Sunday Off!
What you’ll be doing
Benefits:
Job Requirements:
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Assistant Manager, Front Office (Duty Manager) |
7-Nov-2024 |
| RK Recruitment Pte. Ltd. | 44128 | - Sentosa, Central Region | |
Job Info:
Working days: 5 days/week
Working hours: Fair rotational shifts
Job Scope:
Please submit your updated resume by using the APPLY NOW BUTTON
By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.
*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015
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Assistant Manager, F&B Deployment |
7-Nov-2024 |
| Resorts World at Sentosa Pte Ltd | 44135 | - Sentosa, Central Region | |
Company description:
Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.
Primary Responsibilities
Requirements
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Assistant Manager, Event Services |
7-Nov-2024 |
| Resorts World at Sentosa Pte Ltd | 44136 | - Sentosa, Central Region | |
Company description:
Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.
Primary Responsibilities
Requirements
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Manager, Event Services |
7-Nov-2024 |
| Resorts World at Sentosa Pte Ltd | 44137 | - Sentosa, Central Region | |
Company description:
Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.
RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.
Primary Responsibilities
Requirements
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Duty Manager - Tune Hotel KLIA2 / KLIA Aeropolis |
7-Nov-2024 |
| Ormond Group Sdn Bhd | 44112 | - Sepang, Selangor | |
We view ourselves as a scrappy start-up and as a vital member of the team, you will be expected to roll up your sleeves and get stuck in. Broadly, responsibilities as part of this role include:
Guest relation duties :
Management & administration duties :
Safety, health/hygiene & environment duties :
Miscellaneous :
To successfully fill this role, you will have the right attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions
Assistant Front Office Manager |
7-Nov-2024 | |
| PT Cap Karoso Development | 44115 | - Southwest Sumba, East Nusa Tenggara | |
Cap Karoso, a beach resort & farm located in Southwest Sumba (Nusa Tenggara Timur), equipped with 44 rooms and 20 villas and a three-hectare organic farm. Cap Karoso itself is surrounded by miles and miles of a wild beach and a few sparse traditional villages.
We are looking for Assistant Front Office Manager with requirement as follows.
Requirement :
F&b Manager |
7-Nov-2024 | |
| PT Gilimeno Selaras Indah Sejati | 44118 | - West Nusa Tenggara | |
REQUIREMENTS
Duty Manager (Front Office) |
6-Nov-2024 | |
| 30 Bencoolen Pte Ltd | 44022 | - Bencoolen, Central Region | |
30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.
Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.
You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.
Job Highlights
Job duties & responsibility
Job Requirements
We thank you for your interest. We regret that only shortlisted candidates will be notified.
Housekeeper |
6-Nov-2024 | |
| DAY ONE PTE. LTD. | 44031 | - Braddell, Central Region | |
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Restaurant Manager - Cebu |
6-Nov-2024 |
| WeSearch@Searchers & Staffers Corp. | 44061 | - Cebu City, Cebu | |
QUALIFICATIONS:
We are also hiring for the following locations:
Executive Housekeeper |
6-Nov-2024 | |
| SG HOTELS PTE. LTD. | 44032 | - Central Region | |
An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.
Marriott Hotels:
· Duxton Reserve Singapore, Autograph Collection
· Maxwell Reserve Singapore, Autograph Collection
· The Vagabond Club, a Tribute Portfolio Hotel
· The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
SUMMARY:
Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.
TASKS & RESPONSIBILITIES:
Managing Housekeeping Operations
Managing Departmental Costs
Ensuring Exceptional Customer Service
Conducting Human Resources Activities
MANAGEMENT COMPETENCIES
Leadership
Managing Execution
Building Relationships
Generating Talent and Organizational Capability
Learning and Applying Professional Expertise
Director of Sales (Orchard Cluster) |
6-Nov-2024 | |
| Far East Organization | 44037 | - Central Region | |
Responsibilities
Requirements
Manager-in-Training |
6-Nov-2024 | |
| POT LUCK F & B SINGAPORE PTE. LTD. | 44040 | - Central Region | |
This position is catered for candidates who are trained in Food and Beverage segment with or without relevant experience to prepare them for Management role in managing a restaurant.
Training program in place for the incumbent:
· Building candidate’s capability from entry-level to managerial Restaurant Manager level
· Participate in planning and execution of managing a restaurant.
· Inculcate good customer service mind set as well as understanding of Company service standard and SOP.
· Manpower planning and rostering
· Assist in monthly reporting
M-I-T are to :-
· Maintain service quality and consistency standards
· Adhere to the Group’s procedures and propose improvements to:
· maintain a healthy working environment;
· ensure customers’ satisfaction;
· monitor stocks level including inventory checks; and
ensure the overall management of the restaurant operations
Assistant Restaurant Manager |
6-Nov-2024 | |
| POT LUCK F & B SINGAPORE PTE. LTD. | 44042 | - Central Region | |
· Assist in overall management of the restaurant operations
· Supervise and coordinate assigned shift; conduct daily pre-operation meeting
· Observe, teach and correct staff's service standards
· Order daily supplies
· Ensure adherence to quality expectations and standards
· Ensure compliance with company cash handling policy and procedures
· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
· Plan duty roster
· Check on staff punctuality and discipline
· Handle customer enquiries and complaints
· Handle administration and paperwork
Perform other reasonable job duties as requested by Supervisors
Security Manager |
6-Nov-2024 | |
| Accor Asia Corporate Offices | 44067 | - Central Region | |
Company Description
At Pullman Singapore Hill Street – our world is your playground.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travellers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.
Job Description
Summary
This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives.
Job Responsibilities
Qualifications
Qualifications / Requirements
Additional Information
Benefits of Joining Pullman Singapore Hill Street
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Business Development, Assistant Manager (Central // Urgent) |
6-Nov-2024 |
| JAC Recruitment Pte. Ltd. | 44076 | - Central Region | |
Headquartered in Taiwan. Our client, a start-up business consulting in Singapore looking for Business Development, Assistant Manager to join the dynamic team.
Job Responsibilities:
Requirements :
If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to tiffany.wong@jac-recruitment.com OR corpsvcs.sg@jac-recruitment.com
Please note that only shortlisted candidates will be contacted, thank you.
JAC Recruitment Pte. Ltd. EA Licence Number: 90C3026
Personnel Registration Number: R22110815
Wong Sook Leng
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ASSISTANT RESTAURANT MANAGER |
6-Nov-2024 |
| Delifrance Singapore Pte Ltd | 44081 | - Central Region | |
Why Join Us?
With the rapid expansion of Delifrance Singapore, a concept of OUE Restaurants’ portfolio of fine dining and casual dining brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.
Join our growing team as an Assistant Manager! We're looking for passionate individuals ready to embark on an inspiring journey in the hospitality industry. As an Assistant Manager, you'll assist the Restaurant Manager and play a pivotal role in Delifrance Singapore's success. Your responsibilities will include ordering kitchen supplies and overseeing staff performance. To excel in this role, you must have a deep understanding of outlet operations and a keen eye for exceptional customer service. You will play a pivotal role in providing exceptional food, beverages, and services to our guests.
Key Responsibilities
Requirements and Qualifications
Personality and Competencies/Skills
HOW TO APPLY:
If you enjoy the hospitality and lifestyle scene, are immersed in it, believe in it, and want to work to improve it – in short, you are here for the long run! If this is what you have been on the search for, hit that apply button, and we would love to meet with you for an in-person interview!
We will only be contacting applicants who have been shortlisted - thank you for applying!
VIP Services Manager |
6-Nov-2024 | |
| Royal Plaza On Scotts | 44018 | - Central Region | |
Job Summary:
The VIP Services Manager is a newly created role designed to set new standards in luxury hospitality, with a focus on delivering unforgettable experiences for our VIPs. As the main steward of high-profile guest experiences, you will orchestrate every aspect of VIP services—from arrival to departure, creating personalised and memorable moments that resonate deeply with each guest. You’ll manage a team of service professionals and collaborate across departments to ensure every interaction reflects our commitment to excellence. This role embodies the vision of guest-centric luxury and is integral to establishing our reputation as the preferred choice for discerning travellers.
Responsibilities
Preferred Qualifications
Duty Manager |
6-Nov-2024 | |
| SG HOTELS PTE. LTD. | 44020 | - Central Region | |
An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.
Marriott Hotels:
· Duxton Reserve Singapore, Autograph Collection
· Maxwell Reserve Singapore, Autograph Collection
· The Vagabond Club, a Tribute Portfolio Hotel
· The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
Essential Functions
Teamwork Skills:
Specific Job Knowledge, Skills and Abilities
The individual must possess the following knowledge, skills and abilities:
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Duty Manager |
6-Nov-2024 |
| PLENITUDE IPOH SDN. BHD. | 44048 | - Ipoh, Perak | |
Duty Manager oversees the daily operations of the hotel, ensuring that guests receive high-quality service and that all departments run smoothly. This role requires strong leadership, excellent customer service skills, and the ability to handle various operational tasks effectively. The Duty Manager serves as the primary point of contact for both guests and staff during their shift, handling any issues that arise and ensuring a positive guest experience.
Key Responsibilities:
Guest Services and Satisfaction
Staff Supervision and Support
Daily Operations Management
Safety and Security
Financial Responsibilities
Administration and Reporting
Qualifications:
Assistant Front Office Manager24190648 |
6-Nov-2024 | |
| Sheraton Imperial Kuala Lumpur Hotel | 44009 | - Kuala Lumpur | |
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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