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Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Corporate loan Assistant Manager [Banking Ops, Up to $8k]

8-Nov-2024
Good Job Creations (Singapore) Pte Ltd | 44203 - Central Region
This job post is more than 31 days old and may no longer be valid.

Good Job Creations (Singapore) Pte Ltd


Job Description

[Job ID: 488960]

Responsibilities:

  • Facilitate and oversee the implementation of new market products, projects, and initiatives, including developing policies and procedures and maintaining Operations Procedure Manuals.
  • Prepare reports for Management, Head Office, and MAS.
  • Conduct internal control functions, including updates to policies and manuals, audits, BCP management, and ensuring compliance with changing regulations.
  • Prepare and verify SWIFT messages and manage the SWIFT system.
  • Execute wholesale loan transactions, including fund finance, structured finance, corporate finance, SBLC/LC, and various corporate loan products.
  • Collaborate with various internal teams, including Fund Finance, Compliance, Risk, and others.
  • Ensure compliance with internal policies, procedures, and regulatory requirements at all times.
  • Perform any other ad hoc duties as required.

Requirements:

  • 6-8 years of experience working in international banks, specifically in wholesale loans and various treasury products.
  • Experience in fund finance, structured finance, corporate finance, SBLC/LC, and all types of corporate loan products.
  • Preferably knowledgeable in treasury products such as FX, money market instruments, bonds, and derivatives.
  • Strong understanding of operations functions and processes, with a detail-oriented approach.
  • Knowledge and experience with the SWIFT system.
  • Excellent IT skills with proficiency in various banking market systems.
  • Proficient in Microsoft Office applications.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Assistant Lounge Manager

8-Nov-2024
Plaza Premium Lounge CRK, Inc. | 44183 - Clark Freeport Zone, Pampanga
This job post is more than 31 days old and may no longer be valid.

Plaza Premium Lounge CRK, Inc.


Job Description

Job description

RESPONSIBILITIES:

  • To assist the Lounge Manager to supervise the entire lounge operation and Meet and Greet on the day-to-day basis.
  • To ensure day-to-day efficiency and smooth operations.
  • To be aware and assist in monitoring budget and cost controlling.
  • To monitor system implemented and regulatory requirements are conducted in a consistent manner.
  • To coordinate with the other supervisors on all operational matters.
  • To brief each other on matters on their respective shift, or assignment to be carried out which would cascade to the next shift.
  • To ensure that consistent services are accorded and maintained at the outlet
  • To train, in accordance with the guidelines, all new GSO and to supervise all GSO and trainee/students
  • To conduct briefing during crossover on any matters arising, i.e. new procedures, comments, announcement, visits from potential clients, comments received, etc.
  • Staff inspection before commencement of each shift, i.e. proper uniforms, nails, shoes, nametags, hair and grooming, etc.
  • To assess staff application of leave for Lounge Manager's approval
  • To manage staff overtimes requirement or recall for duty on their days off (if required).
  • To complete and email the Daily Management Report (DMR) and POS Diary to head office.
  • To be responsible for the daily cash transaction.
  • To ensure that all equipment, computers, systems, etc. are in good working order and reading materials, magazines, newspapers are adequately supplied and placed.
  • To control and monitor “Lost and Found” items.
  • To monitor the work schedule of GSO (lates, absenteeism and undertime)
  • To develop strategies in increasing luggage wrapping services.
  • Must be familiar with the flight schedules on customer airlines using the lounge.
  • Must have good knowledge in general information of the airport, i.e. facilities available, transportation services (train and buses), directions to departure gates, etc.
  • To carry out or delegate staff for meet and greet services whenever required to.
  • To train the rest of the GSO on the use of computers and how to assist passengers when they require assistance.
  • To discuss with the Manager on the day-to-day happenings at the lounge, certain requirements on any purchases, etc.
  • To cooperate and work in a team towards development, implementation, maintenance and improvements of the quality management system.
  • To take initiative to identify areas for improvement and participate in continual improvement activities..
  • To undertake other jobs assigned by superior from time to time.

Job Type: Full-time

Pay: From Php38,000.00 - Php44,000.00 per month

Benefits:

 

  • Health insurance - HMO
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided
  • Transportation Allowance (upon confirmation)
  • Smart Traveller Employee Benefits

 

Schedule:

  • 8 hour shift
  • Fixed shift
  • Late shift

 

Supplemental Pay:

  • 13th month salary

 

Ability to commute/relocate:

 

  • Clark Freeport Zone, Pampanga: Reliably commute or planning to relocate before starting work (Required)

RESTAURANT MANAGER (with Experience)

8-Nov-2024
WaaCow | 44171 - Downtown Core, Central Region
This job post is more than 31 days old and may no longer be valid.

WaaCow


Job Description

We are hiring! If you are an extroverted, outgoing individual who loves the buzz of a busy restaurant, we want you! 

 

Waacow is a contemporary Japanese restaurant serving up mouthwatering donburis, and We’re looking for a passionate, people-centric Restaurant Manager to lead our service team and bring our vision to life each day. If you’re outgoing, thrive in a fast-paced environment, and know how to elevate the customer experience, we want you on our team!  

 

As our Restaurant Manager, you’re the heartbeat of our front-of-house operations. You’ll lead, inspire, and empower our team to create memorable moments for each guest while keeping the vibe fun and engaging. You’ll be a problem-solver, a motivator, and a host all at once, bringing your own style and flair to every shift. 

 

What You’ll Be Doing: 

  • Lead the Team: Inspire, coach, and train staff to ensure exceptional, consistent customer service; schedule shifts as needed. 
  • Enhance Guest Experience: Go above and beyond to make each guest feel valued and address any issues promptly. 
  • Upsell & Drive Revenue: Spot opportunities to recommend specials, promotions, and popular items to boost sales. 
  • Streamline Operations: Ensure smooth front-of-house operations, from seating to table turnover to feedback management. 
  • Maintain Cleanliness: Oversee cleanliness of dining areas, dishware, and equipment. 
  • Inventory & Miscellaneous Duties: Manage stock, handle daily sales and invoices, and assist with events and other tasks as needed. 

 

What We’re Looking For: 

  • Service Star with a love for creating unforgettable guest experiences 
  • Natural Leader who can inspire and manage a team effectively 
  • Outgoing Personality with top-notch communication skills 
  • Problem Solver who can stay calm and efficient during peak hours 
  • F&B Enthusiast with experience in hospitality or a related field 

 

 

Why Join Us? 

  • Be a part of a dynamic and growing company, voted a Burpple Hot 100 winner and the best beef bowl in Singapore! 
  • Competitive salary with performance bonuses! 
  • Annual leave, Birthday leave, Family care leave 
  • Medical and insurance coverage 
  • Great growth opportunities in the F&B and hospitality Industry. 

 

If this sounds like your vibe, we’d love to meet you! Apply now to join Waa Cow! and help us bring the best in modern dining to Singapore! 


Summary of role requirements:
  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 01 December 2024
  • Expected salary: $5,000 - $7,000 per month

Front Office Manager

8-Nov-2024
Dao by Dorsett AMTD Singapore | 44190 - Downtown Tanjong Pagar, Central Region
This job post is more than 31 days old and may no longer be valid.

Dao by Dorsett AMTD Singapore


Job Description

SUMMARY:
 Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times 
 Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing
resources.
 Assists in the daily maintenance of room inventory status to achieve optimal levels of
revenues while maintaining high levels of guest expectations.
 To be highly visible throughout the operation in guest contact areas.
 Checks the accuracy and transmission of reports and cooperates with Sales and Marketing
in planning forecasts.

 

DUTIES & RESPONSIBILITIES:
 Responsible for greeting and fond farewell for VIP and special attention guests.
 Oversee front desk operations and ensure client receives 100% satisfaction
 Resolve guest complains in a timely manner and respond on time to any complaints
 Participate in interacting with guests and ensuring that shift duties are handled by front desk
employees
 Handling of guest security and creating functional emergency procedures.
 Ensures that all associates under Front Office department have updated job descriptions,
appraisals and are given clear development opportunity guidelines.
 In coordination with the Human Resources Department, ensures that Front Office associates
undergo adequate training and that it is carried out in their day-to-day activities.
 Produces all department budgets and develops strategies to ensure they are achieved.

Restaurant Manager

8-Nov-2024
Jumbo Group Of Restaurants Pte Ltd | 44157 - East Region
This job post is more than 31 days old and may no longer be valid.

Jumbo Group Of Restaurants Pte Ltd


Job Description

JOB RESPONSIBILITIES:

- Responsible for the profit & loss of the restaurant and implement appropriate cost control measures

- Manage the restaurant’s budget and forecasts to meet or exceed management expectations

- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority

- Oversee the daily operations of the restaurant

- Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes

- Supervise food and operational safety to ensure a comfortable environment for the customers

- Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

- Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction

- Control labour through effective manpower scheduling and monitor leave of staff

- Actively involved in hiring process by identifying and selecting candidates for junior positions

- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment

- Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated

- Handle all restaurant administrative duties

- Any other jobs or duties assigned by the Area Manager from time to time

JOB SPECIFICATIONS:

- Minimum of 6 years management experience in Food & Beverage industry

- Possess sound leadership qualities and ability to manage service staff

- Excellent communication & interpersonal skills; able to build lasting relationships with guests.

- Possess good organizational and management skills; able to lead and inspire staff

Head Waiter

8-Nov-2024
Hotel Indonesia Kempinski Jakarta | 44146 - Jakarta
This job post is more than 31 days old and may no longer be valid.

Hotel Indonesia Kempinski Jakarta


Job Description

  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Have a complete understanding of the monthly profit and loss statement of the department.
  • Lead the service and act as a role model to the team.
  • Ensure a flawless service to the highest standards and as required by the department and the hotel.
  • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
  • Attend the daily Food & Beverage Meeting in the absence of Restaurant Supervisor and Assistant Restaurant Manager.
  • Being able to control the service with a great sense of supervision and not being focused on one area only.

Duty Manager

8-Nov-2024
Katong Holdings Pte Ltd | 44191 - Katong, Central Region
This job post is more than 31 days old and may no longer be valid.

Katong Holdings Pte Ltd


Job Description

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

People:

  • Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. 
  • Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
  • Assist with third party vendor induction and support in managing the performance of third party vendors
  • Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
  • Ensure ‘one team approach’ and quality service through daily communication and coordination.
  • Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
  • Develop, implement and monitor team member succession planning to ensure future strength.
  • Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
  • Carry out the special needs and requests of guests and repeat visitors.
  • Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
  • Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. 
  • Drive improvement in guest satisfaction goals.  Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Make time to interact with guests, solicit feedback and build relationships.
  • Responsible for IHG Rewards Club enrolment and recognition.
  • Assist guest services agents in all Reception tasks.
  • Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.                               
  • Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

 

Qualifications and requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

 

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

  • Duty Meals
  • Birthday Off
  • Medical Benefits
  • Medical & Dental Benefits
  • Insurance Coverage
  • 25-50% F&B Discount at restaurants within IHG Singapore Hotels
  • Special Employee Rate at all IHG Hotels worldwide
  • Room to Grow Opportunities

 

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.

Assistant Front Office Manager - Four Points by Sheraton Boracay24191884

8-Nov-2024
Four Points by Sheraton Boracay | 44181 - Malay, Aklan
This job post is more than 31 days old and may no longer be valid.

Four Points by Sheraton Boracay


Job Description

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                              High school diploma or G.E.D. equivalent.

Related Work Experience:     At least 1 year of related work experience.

Supervisory Experience:        At least 1 year of supervisory experience.

License or Certification:         None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Duty Manager24192571

8-Nov-2024
Courtyard by Marriott Melaka | 44177 - Melaka, Melaka
This job post is more than 31 days old and may no longer be valid.

Courtyard by Marriott Melaka


Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Empowers employees to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures employees understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of employee and guest accidents.

• Observes service behaviors of employees and providing feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures employees are cross-trained to support successfully daily operations.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

F&b Assistant Manager

8-Nov-2024
THE DIM SUM PLACE (US) VI PTE. LTD. | 44204 - Novena, Central Region
This job post is more than 31 days old and may no longer be valid.

THE DIM SUM PLACE (US) VI PTE. LTD.


Job Description

  • Oversee the day-to-day leadership and management of an outlet on all aspects of operations.

  • Provide a high quality of service and deliver excellent dining experience to all customers.

  • Familiar with whole floor operation and able to carry out the multiple roles of every floor position (Example: host, server, cashier and others).

  • Responsible for outlet sales target and KPIs include overall cost (Example: food cost and labour cost).

  • Enhance leadership and performance excellence of the team members by training, motivating, assessing; and being a role model for all team members to provide customers with high quality of service.

  • Respond to customers or team members' comments and feedback professionally 

  • Responsible and ensure outlet safety, cleanliness, hygiene are kept in high standards. 

  • Responsible for outlet workforce arrangement, manage outlet recruitment and training; scheduling and reporting shortage or excess of workforce to HR Manager regularly.

  • Good knowledge about all menu, and the ability to explain clearly to team members during training.

  • Proactively taking on additional responsibilities where required.

  • Other duties as assigned.


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 02 December 2024
  • Expected salary: $3,500 per month

Assistant Restaurant Manager

8-Nov-2024
AKW BAR PTE. LTD. | 44166 - Orchard, Central Region
This job post is more than 31 days old and may no longer be valid.

AKW BAR PTE. LTD.


Job Description

 

Main Duties & Responsibilities:

  • Manage daily restaurant operations
  • Provide a courteous and professional service at all times
  • Maintain high standards of cleanliness and organization
  • Positive and willing to learn disposition
  • Other duties to be assigned by the management
  • Communication with guests and managing feedback

Experience Requirements:

  • At least 3 year(s) of working experience in the related field is required for this position

Other Requirements:

  • Required skill(s): MS Excel, Word, Google Sheets/Drive
  • Strong organizational skills
  • Managers specializing in Food/Beverage/Restaurant Service or equivalent
  • Engaging and fun personality
  • Natural leadership skills
  • Team player who understands how to motivate and lead
  • Strong wine knowledge a bonus
  • Experience in Japanese restaurants a plus

 

Restaurant Manager

8-Nov-2024
Spark Culinary Concepts Inc | 44185 - Pasig City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Spark Culinary Concepts Inc


Job Description

As a Restaurant Manager, you will lead front-of-house operations and staff to ensure a smooth and enjoyable dining experience for our guests. This role requires strong leadership, excellent communication, and the ability to efficiently manage the reception area.

Key Responsibilities:

Supervision and Leadership:

  • Lead and train front-of-house staff, including servers, hosts, and receptionists.
  • Conduct pre-shift briefings to communicate expectations and updates.
  • Ensure staff are knowledgeable about the menu and service standards.
  • Oversee daily operations, coordinating with kitchen staff to manage order flow.
  • Address guest concerns and handle emergencies with professionalism.

Quality Control:

  • Monitor service quality and presentation.
  • Ensure cleanliness and hygiene standards are maintained.
  • Promptly resolve any issues affecting the guest experience.

Administrative Tasks:

  • Assist with scheduling, record-keeping, and managing guest databases.
  • Generate reports on reservations and guest feedback.
  • Collaborate on implementing policies, marketing programs, and managing restaurant equipment.
  • Oversee delivery and reservation apps.

Qualifications:

  • Previous supervisory or managerial experience in hospitality.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in reservation systems and basic computer applications.
  • Able to work in a fast-paced environment and stay calm under pressure.
  • Knowledge of food and beverage operations is an asset.
  • Flexibility to work evenings, weekends, and holidays.
  • Bar and barista knowledge is a plus.

By leading the front-of-house team, the Restaurant Manager ensures a positive guest experience and contributes to the restaurant's overall success.

Manager

8-Nov-2024
LUFA MANPOWER PTE. LTD. | 44150 - River Valley, Central Region
This job post is more than 31 days old and may no longer be valid.

LUFA MANPOWER PTE. LTD.


Job Description

• Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.
• Take full management responsibility within the Spa acting as Duty Manager and Spa Representative as required.
• Responsible for Opening/Closing Procedures when on duty.
• Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
• To ensure that all treatments carried out in the spa are in line with agreed procedures.
• Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out.
•Provide operational support when required.

Assistant Housekeeping Manager

8-Nov-2024
Studio M Hotel Singapore | 44196 - Robertson Quay, Central Region
This job post is more than 31 days old and may no longer be valid.

Studio M Hotel Singapore


Job Description

The role reports to the Executive Housekeeper and you are responsible for the following;

  • Supervise the activities of the Room Attendants to ensure that the guest rooms corridors & service areas are well maintained
  • Co-ordinate with Front Office and update room discrepancy lists
  • Supervise a team of contract cleaning workers for rooms and public area
  • Conduct daily inspection of rooms and public area to ensure cleanliness is consistent with the brand standard
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
  • Advises manager & admitting personnel of rooms ready for occupancy.
  • Conduct inventory checks for operating equipment and linens
  • Conduct regular training for staff
  • Handle guest request and complaints and take service recovery measures if required
  • Co-ordinate with vendors eg: Laundry services and other outsource service
  • Make recommendations to improve service and ensure more efficient operation
  • To carry out any other duties and responsibilities as assigned

Hiring Assistant Managers

8-Nov-2024
Amplitude | 44175 - Serangoon Garden, North-East Region
This job post is more than 31 days old and may no longer be valid.

Amplitude


Job Description

We are looking for an assistant manager for our Chinese restaurant chain. The applicant will have the opportunity to work in the USA to support our other branches. The applicant must have experience in the restaurant service sector, be independent, service-oriented, and able to work as a team. We build careers, not employment.

Catering Sales Manager (Corporate/MICE events)

7-Nov-2024
PARKROYAL COLLECTION Marina Bay, Singapore | 44100 - Central Region
This job post is more than 31 days old and may no longer be valid.

PARKROYAL COLLECTION Marina Bay, Singapore


Job Description

Reporting to Director of Catering and F&B Sales, the incumbent assists the Assistant Director of Catering and plays a pivotal role as a contact point between the client and the various departments ensuring processes are adhered to and deadlines met. He or she is empowered to make sound and professional decisions and takes ownership of the business in terms of monetary and guest satisfaction.

Responsibilities:

  • Conduct hotel site inspection for clients
  • Ensure group resumes are sent out to relevant departments before the actual event for preparation.
  • Preparing Banquet Event Order ahead of time before the actual event.
  • Updating revenue pace reports in a timely manner and highlight any abnormalities observed.
  • Displays and maintains a professional and pleasant image at all times.
  • Maintains professional confidentiality and integrity at all times.
  • Maintain close liaison with the all departments.
  • Responsible for bookings in OPERA for residential and catering events.
  • Maintain communication and create a sound working relationship with the Food and Beverage department.
  • Display teamwork among the internal department.
  • Make recommendations on special projects to upgrade facilities and services.
  • Build and expand sales account database to increase potential business.
  • Assist in developing specific promotions and menus to enhance the quality and profitability.
  • Ensure issuance of specific reports, forecasts and Event orders to update and share information.
  • Attend or chair specific meetings to update, share or obtain information.
  • To participate in market survey on competitors.
  • Analyze Event Orders and to share information with the banquet team and other departments to create business.
  • Meet sales target that is set within department
  • To undertake any other task/duty/assignment that may be given by the Assistant Director of Catering and/or Director of Sales & Marketing.

Requirements:

  • At least a Diploma in Hospitality and/or Events Management
  • Minimum 5 years' experience and with at least 3 years’ experience in related field and in supporting a team of leaders.
  • Good interpersonal skills
  • Technology savvy
  • Sound knowledge in Microsoft Office applications and hotel system such as Opera.
  • Outgoing personality with ability to engage in a conversation.
  • Sound knowledge of the food & beverage industry to be able to advise guest on their requirements

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Restaurant and Catering Manager

7-Nov-2024
The Happy Flowers | 44101 - Central Region
This job post is more than 31 days old and may no longer be valid.

The Happy Flowers


Job Description

Job Responsibilities of F&BManager

· Manage and oversee the entire restaurant operation

· Deliver superior guest services

· Ensuring guest satisfaction and revenue growth for restaurant

· Respond efficiently to customer questions and complaints

· Organize and supervise shifts and arrange the part timer worker

· Manage and lead staff

· Control costs and minimize waste

· Nurture a positive working environment

Job Requirement are:

· You are required to work on compulsory split shifts

· You are required to work 6 days per week. Overtime will be paid for additional working hours exceeding 44 hours

· Flexible weekly off according to business needs

· Willing to work long hours as per the business requirement

· You are required to work compulsory on weekends and public holidays.

· Supervising the floor during meal periods to ensure that all standards and steps of service are met through all guests interactions.

· You are required to open the restaurant and close the restaurant

· Daily Breakfast set up, as we are located inside the hotel

· Good command over written and spoken English

· Responding to guest review on social media and other digital platforms

· Strictly following all the local requirements of SFA

Sales Manager

7-Nov-2024
UNIBLU PTE. LTD. | 44108 - Central Region
This job post is more than 31 days old and may no longer be valid.

UNIBLU PTE. LTD.


Job Description

Drive the targeted sales revenue as per Organisation norms
  • Responsible for representing to and partnering with Institutional clients like Schools, Universities, admission agents, Residential societies, community groups, independent counselors and other partners to target students
  • Conduct events to popularize the Organisation's brand name among target population
  • Identify gaps in the product/price proposition of the Organisation in order to increase product acceptance and enhance sales revenue
  • Work closely with the Operations team to hand over student once sales is completed, for ensuring best quality services
  • Regularly take feedback from enrolled students to ensure service quality levels
  • Work closely with marketing teams and provide inputs for devising campaigns which are targeted at the right set of customers
  • Regularly report updated MIS to seniors

Junior Sous Chef/ Sous Chef

7-Nov-2024
SPACE TPC Pte Ltd | 44111 - Central Region
This job post is more than 31 days old and may no longer be valid.

SPACE TPC Pte Ltd


Job Description

5-6Days / Central / Near MRT

$2.8K - $3.8K

Job Responsibilities:

· Support the Sous Chef and Head Chef with daily tasks

· Provide guidance and leading the chefs including but not limited to, line cooking, food preparation, and dish plating

· Oversee and organize kitchen stock and ingredients

· Keeps cooking stations well-stocked, especially before and during prime operation hours

· Manage food and product ordering by keeping detailed records and minimize waste, plus work with existing systems to improve waste reduction and manage budgetary concerns

· Supervise and assist in all food preparation and presentation to ensure quality and restaurant standards

· Work with the head chef to maintain kitchen organization, staff ability, and training opportunities

· Verify that food storage units all meet standards and are consistently well-managed

· Coordinate with the restaurant management team on supply orders, budget, and kitchen efficiency and staffing

Requirements:

· At least 3 years’ experience

· Process Food and Beverage Safety and Hygiene certificate

· Strong knowledge in Food and Beverage

· Strong organizational and problem-solving skills and attention to detail

· Must be able to work on shift roster (including Sat, Sun & PH)

Duty Manager (Hotel)

7-Nov-2024
Simon Consultancy Pte Ltd | 44129 - Central Region
This job post is more than 31 days old and may no longer be valid.

Simon Consultancy Pte Ltd


Job Description

Job Descriptions:

  • Oversees the day-to-day operations of the hotel and Front Office operations, and in turn provide an overall positive experience to our guests during their stay.
  • Assist in coordinating with Reception colleagues on group arrivals and departures in the absence of the Assistant Managers.
  • Assist in conducting shift briefings and provide feedback and information to the team in the absence of the Assistant Managers.
  • Attend to guest requests/feedback and ensure the guests’ positive stay experience.
  • Manage reception, cashier, telephone, reservation, and baggage services within the Front Office. Monitor junior staff's behavior and performance for a positive guest experience.
  • Handle security-related tasks, such as directing guests in case of incidents and addressing undesirable behavior or individuals in coordination with security.
  • Optimize room usage to increase revenue by closely monitoring room inventory.
  • Ensure guests receive prompt, courteous service and manage guest check-in/check-out processes.
  • Maintain an appropriate cash float and authorize rate changes, paid outs, cash advances, and check acceptance following established procedures and credit policies.

Requirements:

  • 3 year’s experience in a supervisory role within Hotel Front Desk operations.
  • Degree in Hospitality Management / Tourism studies is advantageous.
  • Exceptional leadership and people management skills.
  • Friendly, professional disposition and passionate about delivering exceptional levels of customer service.
  • Confident and ability to deliver effective problem-solving while under pressure.
  • Willingness to perform night shift duties / work during the weekends & public holidays.

Only shortlisted will be notified.

Duty Manager

7-Nov-2024
Fairmont Singapore & Swissôtel The Stamford | 44142 - Central Region
This job post is more than 31 days old and may no longer be valid.

Fairmont Singapore & Swissôtel The Stamford


Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Duty Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Provide management presence by assisting colleagues in handling feedback
  • Provide department orientation and training of the hotel service standards, procedures and programmes
  • Control availability of rooms and action accordingly
  • Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
  • Liaison between Front Office departments and rest of hotel for effective guest experience
  • Lead the Front Office team to personalize the guest arrival/departure experience
  • Be involved in the arrival, rooming, and departure of key/VIP guests
  • Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards
  • Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations
  • Presence in the Front Office and lobby area at critical guest flow time
  • Conduct daily briefings presenting business issues and hotel information
  • Co-ordinate full house activities, handle pledge relocates by sending and welcoming guest back
  • Ensure safety, health, security and loss control policies and procedures at the desk are in compliance
  • Conduct Night Audit process for the hotel
  • Ensure strict compliance of the Credit Card Privacy – PCI
  • Ensure strict compliance to the Cash Float SOP
  • Provide direction and leadership to the HEAT Team and if needed, call for evacuation of guests, colleagues external parties in the hotel from areas threatened by fire, flood, bomb threats or civil disturbance
  • Responsible to enhance skills of colleagues and team leader in various aspects of operations by constantly monitoring their performance levels
  • Vigilant in regard to in-house credit matters and act upon any discrepancies
  • Support individual team members to achieve personal & professional goals

Qualifications:

  • Minimum A level or diploma in hospitality management, university degree preferred
  • Minimum 3 years hotel front office experience and 1 year supervisory or management experience
  • Read, write, speak English fluently
  • Technical knowledge of Front Office operations
  • Well groomed with leadership quality
  • Interpersonal skills to deal with guests and colleagues issues
  • People oriented
  • Able to work under pressure and independently
  • Able to sensitivity and discretion in supporting guest needs
  • Detail-oriented, organized and very flexible with working extended hours
  • Energetic with a positive attitude

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Assistant Restaurant Manager

7-Nov-2024
Paradise Group Holdings Pte Ltd | 44110 - Hougang, North-East Region
This job post is more than 31 days old and may no longer be valid.

Paradise Group Holdings Pte Ltd


Job Description

Main Responsibilities
  • Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.
  • Assist in achieving optimal business performance of the restaurant
  • Assist in analysing and planning restaurant sales levels and profitability
  • Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
  • Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take
  • Assist in planning and coordinating menus
  • Assist in managing filing system and read company emails
  • Assist in handling disciplinary issues, conducting Annual review and confirmation of staff
  • Provide effective leadership to the food and beverage team to ensure targets are met
  • Constantly review, evaluate operations/procedures and suggest improvements to the management
  • Coordinate the entire operation of the restaurant during scheduled shifts
  • Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
  • Ensure that all employees adhere to the company's uniform standards
  • Provide professional customer service to guest during dining period
  • Conduct orientation and training & coach new trainees
  • Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
  • Collect e-feedback from customers using IPad
  • Maintain high standards of quality control, hygiene, and health and safety
  • Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
  • Any other appropriate duties and responsibilities as assigned

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 08 November 2024
  • Expected salary: $3,600 - $4,200 per month

At Your Service Manager24191573

7-Nov-2024
Le Méridien | 44117 - Jakarta
This job post is more than 31 days old and may no longer be valid.

Le Méridien


Job Description

JOB SUMMARY

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Tracks all guest issues from various sources and report results.

• Ensures guest requests/issues are logged.

• Oversees the financial aspects of the department including purchasing and payment of invoices.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Identifies trends in guest issues for resolution.

• Schedules and supervise staff to ensure prompt, friendly, and attentive service.

• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.

• Coordinates the process of receiving and resolving guest issues and requests.

Supporting Management of Guest Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages all day-to-day operations.

• Understands employee positions well enough to perform duties in employees' absence.

Supporting Human Resource Activities

• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Assists in recruitment, hiring, training, and orientation of department personnel.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.

• Performs departmental administrative duties.

• Addresses complaints and serves as Manager on Duty as needed.

• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Assistant Restaurant Manager ( WEST location | UP to $3,300!! )

7-Nov-2024
Just Recruit Singapore Pte Ltd | 44140 - Jurong East, West Region
This job post is more than 31 days old and may no longer be valid.

Just Recruit Singapore Pte Ltd


Job Description

Job Title: Restaurant Assistant Manager
Location: Non-Halal Cafe Restaurant

Job Overview:
Are you a proactive leader with a passion for excellent service? We’re looking for an Assistant Manager to join our dynamic team at a non-halal cafe restaurant. This role requires someone physically fit and ready to handle daily operations, manage inventory, and ensure every guest enjoys a positive dining experience.

 

Key Responsibilities:

  • Lead daily operations, including maintenance and inventory management
  • Train and mentor junior staff to meet our company standards
  • Maintain high levels of service for customers and foster a supportive environment for team members
  • Oversee staff scheduling, payroll, and other basic HR functions

 

Requirements:

  • Comfortable handling pork and alcohol
  • Strong people management and team-building skills
  • Positive, proactive attitude with excellent listening and problem-solving abilities
  • Basic operational skills and a hands-on approach to ensure smooth service

If you’re a team-oriented leader ready to elevate our cafe experience, we’d love to hear from you!

 

Interested applicants can APPLY HERE or:
EMAIL: hannah@justrecruit.com.sg with the subject "Asst Restaurant Manager". 
 
Hannah Owari
Registration No: R24121712
Just Recruit Singapore Pte Ltd
EA License: 12C6295
 

Housekeeper for Private Household (Makati City)

7-Nov-2024
Private Advertiser | 44120 - Makati City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

We are a private family located in Makati City seeking a highly skilled and experienced Housekeeper to join our household.

Key Responsibilities:

  • General housekeeping
  • Laundry

Requirements:

  • At least 5 years of experience working a Housekeeper in a private household or hotel setting
  • Willing to stay-in (food allowance, accommodation, and basic necessities provided)
  • At least high-school graduate
  • NBI clearance and police clearance required

This is a full-time position with a competitive compensation package. The ideal candidate should be a highly motivated individual who takes pride in their work and is looking for a long-term role with a private family.

F&B Manager (Tea House) (5 Days Work Week)

7-Nov-2024
Align Recruitment Pte Ltd | 44138 - Marina Centre, Central Region
This job post is more than 31 days old and may no longer be valid.

Align Recruitment Pte Ltd


Job Description

Our Client, operating a newly open high class Tea Shop is looking for a F&B Manager to manage the operations of the Shop. 

Job Scope  

  • Oversee daily operations of both retail and F&B sections, ensuring high service standards and smooth workflows.
  • Lead and motivate a team to deliver exceptional customer service and product knowledge.
  • Manage inventory, ordering, and stock levels for tea products and F&B items, optimizing sales.
  • Drive sales targets and promotions while maintaining brand aesthetics and luxury experiences.
  • Ensure compliance with health and safety standards in both retail and F&B areas.
  • Handle financial reporting, including budgeting, P&L, and cost control.
  • Build strong relationships with customers to enhance brand loyalty and elevate the tea shop’s premium image.

Requirement 

  • Minimum 3-5 years of experience in retail and F&B management,
  • Candidate without Tea Experience is welcome to join (Must have interest to learn about Tea)
  • Candidate who has experience working in High End Hotel will have an added advantage 
  • Strong leadership and team management skills, emphasizing premium customer service.
  • Proven ability to manage inventory, sales targets, and financial performance.
  • Excellent communication, problem-solving, and organizational skills.

 

Interested candidate may send your resume to evan"at"alignrecruitment.com.sg for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

 

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

 

 

Assistant Front Office Manager24191984

7-Nov-2024
Courtyard Kuala Lumpur South | 44114 - Puchong, Selangor
This job post is more than 31 days old and may no longer be valid.

Courtyard Kuala Lumpur South


Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Duty Manager

7-Nov-2024
Mercure Kuala Lumpur Shaw Parade | 44082 - Pudu, Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Mercure Kuala Lumpur Shaw Parade


Job Description

A Duty Manager oversees the day-to-day operations of the front office that may include the night shift. Often liaising with peers in other departments on a range of issues, this Manager is also required to assist in operations that include but are not limited to front desk and housekeeping.

Assistant Restaurant Manager $4000 New Join Bonus EVERY SUNDAY OFF!

7-Nov-2024
Commonwealth Concepts Pte. Ltd. | 44145 - Raffles Place, Central Region
This job post is more than 31 days old and may no longer be valid.

Commonwealth Concepts Pte. Ltd.


Job Description

Every Sunday Off!
 

What you’ll be doing

  • Supervise preparation/ topping up of mise-en-place for side station.
  • Key orders in the Point-of-Sale system efficiently.
  • Supervise the checking of food and beverage inventories and stocks are completed in a consistent and accurate manner.
  • Follow Food & Beverage Safety and Hygiene policies and procedures.
  • Supervise opening, operating and closing procedures.
  • Ensure systems are in place to maintain the required standards of professionalism, cleanliness and service delivery.
  • Delegate duties & responsibilities to servers and captains.
  • Ensure staffs to adhere to all company procedures.
  • Assist manager in daily briefing to staff members and overseeing the administration and operation of outlet; getting involved in planning and organizing of special events.
  • Supervise the implementation of plans to improve and standardize all aspects of operations.
  • Ensure all new team members are inducted, mentored and trained thoroughly. alongside the Restaurant Manager
  • Ensure excellent communication exists within the restaurant.
  • Demonstrate a positive attitude in the workplace; understand and act on team members’ motivations to help them continually perform their best.

 

Benefits:

  • $4000 New Join Bonus
  •  AWS Bonus 
  • Variable Bonus
  • Incentives
  • 5-day work week
  • Medical Benefits
  • Company insurance 
  • Free Staff Meals
  • Dental Benefits
  • Fast track career progression
  • Career development and growth opportunities
  • Comprehensive medical and flexible benefits

 

Job Requirements:

  • Have relevant work experience in JAPANESE CUISINES or SEMI-FINE DINNING is a plus
  • Enjoy leadership roles and upholding excellent customer service
  • Must be willing to work at: Raffles Place MRT. 

Assistant Manager, Front Office (Duty Manager)

7-Nov-2024
RK Recruitment Pte. Ltd. | 44128 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

RK Recruitment Pte. Ltd.


Job Description

Job Info:

Working days: 5 days/week
Working hours: Fair rotational shifts

Job Scope:

  • Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
  • Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
  • Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
  • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
  • Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
  • Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

 

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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Assistant Manager, F&B Deployment

7-Nov-2024
Resorts World at Sentosa Pte Ltd | 44135 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd


Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



Job description:

Primary Responsibilities

  • Rostering Support: Assist the F&B Deployment Manager in overseeing the deployment team. Help in ensuring all shifts are effectively staffed, managing minor manpower gaps, and supporting in the development of contingency plans. Assist in supervising the processes for:
  • Deployment of staff
  • Scheduling for Inductions Programs
  • Submissions to relevant authorities.
  • Support the review and analysis of historical trends for Deployment.
  • Planning Assistance: Aid in formulating strategies for the rostering process. Contribute to process mapping and efficiency improvements within rostering operations.
  • HR Collaboration: Support collaboration with HR to integrate new team member induction and skill assessment into the rostering system, ensuring staffing meets workforce needs.
  • Business Unit Support: Facilitate communication and coordination with individual business units to ensure effective cross-deployment and optimal resource allocation.
  • Communication: Assist in maintaining clear communication channels to align rostering practices with the division's objectives.
  • Project Support: Help coordinate and manage projects related to rostering, including scheduling, pre-deployment processes, and absence management.
  • Change Management Assistance: Support the design and implementation of change management strategies for transitioning rostering duties from business units.

Requirements

  • Must possess at least Diploma/Advanced/Higher/Graduate Diploma or equivalent practical experience
  • Strong communication skills, both written and verbal.
  • Leadership potential, with the ability to assist in guiding and motivating a team.
  • Analytical and problem-solving skills.
  • Capacity to multitask in a fast-paced, diverse environment.
  • Proficiency in Microsoft Office suite.
  • Understanding F&B operations is advantageous.

Assistant Manager, Event Services

7-Nov-2024
Resorts World at Sentosa Pte Ltd | 44136 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd


Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



Job description:

Primary Responsibilities

  • Oversee events and guide the team in executing the appropriate orders and instructions for the events.
  • Partner BUs to address areas of improvements to solicit return business.
  • Work within internal budgeted costs to obtain a healthy profit.
  • Establish and guide the team on Standard Operating Procedures, rules of engagement and execution of events in accordance with the strategic directions and/or the prevailing bottom-line of RWS.

Requirements

  • Degree in Business or relevant fields
  • Minimum 3-5 years relevant experience in MICE Event Services
  • Possesses strong interpersonal and communication skills
  • Strong knowledge of the tourism and attractions sales industry with past experiences in a similar role
  • Preferably up-to-date knowledge in Opera PMS and or Delphi Sales & Catering

Manager, Event Services

7-Nov-2024
Resorts World at Sentosa Pte Ltd | 44137 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Resorts World at Sentosa Pte Ltd


Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



Job description:

Primary Responsibilities

  • Leading a team of 3 to 4 persons in conference servicing, group handling and event management.
  • Oversee events and guide the team in executing the appropriate orders and instructions for the events.
  • Establish and guide the team on Standard Operating Procedures, Key Performance Indicators, and execution of events in accordance with the strategic directions and/or the prevailing objectives.
  • Able to communicate and resolve any deficiencies with the operations team to ensure guest satisfaction.
  • Partner Business Units to address areas of improvements in order to solicit returning business.
  • Work within budgets to obtain a healthy profit.

Requirements

  • Degree in Business, Hotel & Tourism Management, or relevant fields
  • Minimum 3-5 years relevant experience in MICE Event Services/Conference Services
  • Superior interpersonal and communication skills
  • Strong knowledge of the tourism and attractions sales industry with experience in a similar role
  • Preferably up-to-date knowledge in Opera PMS and or Delphi Sales & Catering
  • Currently leading a team of 3 to 4 persons

Duty Manager - Tune Hotel KLIA2 / KLIA Aeropolis

7-Nov-2024
Ormond Group Sdn Bhd | 44112 - Sepang, Selangor
This job post is more than 31 days old and may no longer be valid.

Ormond Group Sdn Bhd


Job Description


We view ourselves as a scrappy start-up and as a vital member of the team, you will be expected to roll up your sleeves and get stuck in. Broadly, responsibilities as part of this role include: 

 

Guest relation duties :

  • Be sure the hotel lobby and public areas are occupied, particularly at busy times
  • Have conversations with the guests and provide general assistance
  • Be resourceful and manage, record as well as resolve all Guest complaints promptly 
  • Make sure VIP Guests and major corporate clients feel welcomed upon arrival
  • Stay on top of your game and coordinate the services and special facilities that should be provided to long-stay Guests
  • Be aware of all credit procedures and ensure they are applied
  • Keep yourself updated on all hotel products, services, policies and emergency procedures
  • Keep your eyes peeled on Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
     

Management & administration duties :

  • Keep spirits high whilst training, motivating, supervising, coaching, developing, empowering and disciplining subordinates.
  • Be able to provide constant feedback to Hotel Manager/General Manager on subordinates’ performance.
  • Handle, record and follow through with management issues or emergencies that arises
  • Be competent - complete and distribute all required reports. 
  • Keep things flowing while maintaining the methods and procedures practised for compliance with the standard operating procedures.
  • Be in charge of monthly rosters.
  • Keep your helping ready to assist in maintaining personnel files and records in compliance with labour laws.
  • Be vigilant. Authorize paid outs as per established procedure. Ensure proper back up documents are attached. Review and authorize all corrections, adjustments and deletions.
  • Use your eye for detail to review the Daily Night Audit for accuracy.
  • Keep the cash in check. Review Daily Cash Drop with Settlement Reports and perform bank deposit daily. 
  • Use your eye for detail to review Daily Occupancy Report to ensure accuracy.

 

Safety, health/hygiene & environment duties :

  • Make sure all surrounding hotels areas kept in shape.
  • Ensure everything is clean and follows the appropriate standards of safety. Make sure there aren’t any cockroaches lurking and take care of the hygiene of the premise and surroundings in compliance with all health, fire/safety and local municipal regulations.  
  • Keep everything in check with outside contractors/vendors, café operators and convenience store to ensure operational compliance and provide constant feedback to General Manager 
  • Do not let lost things stay lost. Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. 
  • A safe hotel equals a happy guest. Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Miscellaneous :

  • Be prepared to do anything deemed necessary for the smooth operations of the hotel or instructed by the Hotel Manager/General Manager. 


 

Who Must You Be? 


 

To successfully fill this role, you will have the right attitude, behaviours, skills, and values that follow:

  • You have previous experience in a customer-focused industry with leading or supervisory role.
  • You possess good knowledge of Health, Safety and Security procedures. 
  • A sudden earthquake would not scare you. 
  • You only associate pressure with cookers.
  • You are a people-centric leader. You can push and inspire individuals at the same time. 
  • You can have in depth conversations about anything. 
  • You have a passion to serve.
  • You are a huge people person – a natural host and promote a hospitable attitude.
  • You’ll live and breathe Ormond values.
  • You take pride in how you look (of course, in accordance to societal standards)
  • Marie Kondo is one of your inspirations and you can tell if something sparks joy or not.
  • You can fire up all sides of your brain and multi-task.
  • Your alter ego is Mr/Mrs Positive.
  • You can spread your wings to fly on your own as well as flock with other members of the team.
  • You’re experienced with social media.
  • Language is your strong suit (English and Malay).
  • You are available to work when required including weekends, public holidays and at nights. 

     

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

  1. Previous role as a Senior Supervisor or Duty Manager in a similar quality hotel.
  2. A degree or diploma in Hotel Management or equivalent.
  3. An in-depth knowledge of the hotel, leisure or service sector.

 

Assistant Front Office Manager

7-Nov-2024
PT Cap Karoso Development | 44115 - Southwest Sumba, East Nusa Tenggara
This job post is more than 31 days old and may no longer be valid.

PT Cap Karoso Development


Job Description

Cap Karoso, a beach resort & farm located in Southwest Sumba (Nusa Tenggara Timur), equipped with 44 rooms and 20 villas and a three-hectare organic farm. Cap Karoso itself is surrounded by miles and miles of a wild beach and a few sparse traditional villages.

 

We are looking for Assistant Front Office Manager with requirement as follows.

 

Requirement :

  • Indonesian citizenship
  • Minimum 2 years experience in similar role within hospitality industry
  • Has a background in 5-star hotel or in luxury brand
  • Able to handle complaints & specific guest requests
  • Excellent leadership and team management skills
  • Excellent communication in English both in written and verbal

 

 

F&b Manager

7-Nov-2024
PT Gilimeno Selaras Indah Sejati | 44118 - West Nusa Tenggara
This job post is more than 31 days old and may no longer be valid.

PT Gilimeno Selaras Indah Sejati


Job Description

REQUIREMENTS

  • Excellent communication and problem solving skills.
  • Strong supervisory and leadership skills.
  • Accurate financial management skills.
  • Proven work experiences as a Restaurant Manager with a minimum of 3 years in the similar role.
  • Excellent customer service experience.
  • Excellent time management skills.
  • Flexible schedule and able to stand for extended periods

Persyaratan minimum:
  • Tersedia jam fleksibel
  • Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Tanggal mulai kerja: 15 November 2024

Duty Manager (Front Office)

6-Nov-2024
30 Bencoolen Pte Ltd | 44022 - Bencoolen, Central Region
This job post is more than 31 days old and may no longer be valid.

30 Bencoolen Pte Ltd


Job Description

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.

Job Highlights

  • 5-day work week
  • Career growth opportunities
  • Dynamic team

Job duties & responsibility

  • To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
  • Supervise and delegate the daily shift activities of the department
  • Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
  • Comply with all policies, procedures and standards of the property
  • Conduct shift briefings
  • Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
  • Handle all duties as assigned by the FOM/AFOM
  • To provide guests with accurate Hotel and Tourism information
  • Attend to all room sales and room reservation queries and requests
  • Create and update reservation records in accordance with booking confirmation
  • Managing daily payment transactions

Job Requirements

  • Minimum 2 years of relevant experience
  • Knowledge of handling PMS and payment systems
  • Excellent communication and interpersonal skills
  • Proactive team player
  • Customer oriented & positive working attitude
  • Strong analytical problem-solving skills
  • Able to start work on short notice or immediately

We thank you for your interest. We regret that only shortlisted candidates will be notified.

Housekeeper

6-Nov-2024
DAY ONE PTE. LTD. | 44031 - Braddell, Central Region
This job post is more than 31 days old and may no longer be valid.

DAY ONE PTE. LTD.


Job Description

Responsibilities:
• Clean and maintain guest rooms according to set standards and procedure Responds timely to guests’ special request for miscellaneous items like cribs, cots, extra towels, etc
• Follows departmental policies and procedures.
• Adhere to personal grooming and hygiene standards
• Any other duties as may be assigned from time to time.
Requirements:
• Able to speak and understand basic English
• Able to perform basic cleaning duties and relevant experience a plus
• Highly responsible & reliable
• Willingness to perform shifts
• Salary: $1,600.00 - $2,000.00 per month
• 6 days work week

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $1,600 - $2,000 per month

Restaurant Manager - Cebu

6-Nov-2024
WeSearch@Searchers & Staffers Corp. | 44061 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

WeSearch@Searchers & Staffers Corp.


Job Description

  • Sets and achieves store sales targets.
  • Facilitates sales and marketing orientation by defining customer needs and sales opportunities.
  • Implements local store marketing strategies.
  • Leads the team in SWOT analysis.
  • Evaluates Customer Satisfaction Survey results and conducts self-audit to identify areas for improvement, and sets standards toward the achievement of Food, Safety and Cleanliness goals.
  • Prepares Store Operations Budget, and reviews monthly P&L.
  • Identifies people development needs such as training and competency building activities.
     

QUALIFICATIONS:

  • Bachelor’s Degree holder.
  • 3-4 years of leadership function in a service-oriented industry (casual dining or quick service restaurant).
  • People management capability in coaching, developing and supervising a team.
  • Knowledge on basic store operations.
  • With capability to assess operational improvements, compliance to defined standards, sales and profitability.

 

We are also hiring for the following locations:

  • NCR - Manila, Taguig, Marikina
  • South Luzon - Cavite (Kawit), Batangas (Batangas City, Lemery & Rosario), Laguna (Biñan)
  • Central Luzon - Pampanga (Angeles)
  • VisMin - Cebu (Cebu City, Mactan & Mandaue), Agusan Del Norte (Butuan)

Executive Housekeeper

6-Nov-2024
SG HOTELS PTE. LTD. | 44032 - Central Region
This job post is more than 31 days old and may no longer be valid.

SG HOTELS PTE. LTD.


Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Plan the staff needs to support the peack

Managing Departmental Costs

  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

  • Participates as needed in the investigation of employee accidents.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
  • Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
  • General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
  • EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
  • Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
  • Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

Director of Sales (Orchard Cluster)

6-Nov-2024
Far East Organization | 44037 - Central Region
This job post is more than 31 days old and may no longer be valid.

Far East Organization


Job Description

Responsibilities

  • Assist the Director of Sales & Marketing in daily operations of catering sales and conference services department
  • Monitor performance of the catering sales and support staff
  • Review workflow, quality of work and work output of the team
  • Disseminate catering and wedding sales leads and trace follow-ups
  • Achieve monthly catering sales team targets
  • Conduct sales calls and team inspections
  • Plan and coordinate sales blitz, wedding shows and social events.
  • Manage all events, residential and non-residential meeting groups
  • Solicit local/social and corporate group business by executing actions outlined in the Departmental Marketing Plan
  • Perform proactive solicitation and account saturation of the Social/Gala/Wedding Marketing
  • Increase awareness of the hotel and its’ products and services to new clients through the use of social media
  • Manage the sales phase (Space allocation, room block, contract concessions)

Requirements

  • Degree in Hospitality or Business
  • At least 8 years of relevant experience
  • Acute business acumen with the ability to lead teams and drive results
  • Team player with a positive attitude and good communication skills

Manager-in-Training

6-Nov-2024
POT LUCK F & B SINGAPORE PTE. LTD. | 44040 - Central Region
This job post is more than 31 days old and may no longer be valid.

POT LUCK F & B SINGAPORE PTE. LTD.


Job Description

This position is catered for candidates who are trained in Food and Beverage segment with or without relevant experience to prepare them for Management role in managing a restaurant.

Training program in place for the incumbent:

· Building candidate’s capability from entry-level to managerial Restaurant Manager level

· Participate in planning and execution of managing a restaurant.

· Inculcate good customer service mind set as well as understanding of Company service standard and SOP.

· Manpower planning and rostering

· Assist in monthly reporting

M-I-T are to :-

· Maintain service quality and consistency standards

· Adhere to the Group’s procedures and propose improvements to:

· maintain a healthy working environment;

· ensure customers’ satisfaction;

· monitor stocks level including inventory checks; and

ensure the overall management of the restaurant operations

Assistant Restaurant Manager

6-Nov-2024
POT LUCK F & B SINGAPORE PTE. LTD. | 44042 - Central Region
This job post is more than 31 days old and may no longer be valid.

POT LUCK F & B SINGAPORE PTE. LTD.


Job Description

· Assist in overall management of the restaurant operations

· Supervise and coordinate assigned shift; conduct daily pre-operation meeting

· Observe, teach and correct staff's service standards

· Order daily supplies

· Ensure adherence to quality expectations and standards

· Ensure compliance with company cash handling policy and procedures

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

· Plan duty roster

· Check on staff punctuality and discipline

· Handle customer enquiries and complaints

· Handle administration and paperwork

Perform other reasonable job duties as requested by Supervisors

Security Manager

6-Nov-2024
Accor Asia Corporate Offices | 44067 - Central Region
This job post is more than 31 days old and may no longer be valid.

Accor Asia Corporate Offices


Job Description


Company Description


At Pullman Singapore Hill Street – our world is your playground.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travellers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.


Job Description


Summary

This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives.

Job Responsibilities

  • Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.
  • Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
  • Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.
  • Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events.
  • Maintain a high level of controlling details within the guest areas.
  • Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
  • Prepare the annual capital and operating budgets for the Department.
  • Ensure that all potential and real Hazards are reported immediately and rectified.
  • Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
  • Assist in safety and emergency training for all employees.
  • Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
  • Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
  • Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
  • Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.
  • Perform other duties as directed by the General Manager.

Qualifications


Qualifications / Requirements

  • Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting.
  • Minimum 2 years of relevant experience in a similar capacity.
  • Service oriented with an eye for details.
  • Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.
  • Effective management, leadership, organizational and communication skills.
  • Ability to remain calm and react fast to situations.
  • Preferably possesses a Fire Safety Manager Certificate

Additional Information


Benefits of Joining Pullman Singapore Hill Street

  • 5-days Work Week.
  • Duty Meals are provided.
  • Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses.
  • Comprehensive Medical & Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.

Business Development, Assistant Manager (Central // Urgent)

6-Nov-2024
JAC Recruitment Pte. Ltd. | 44076 - Central Region
This job post is more than 31 days old and may no longer be valid.

JAC Recruitment Pte. Ltd.


Job Description

Headquartered in Taiwan. Our client, a start-up business consulting in Singapore looking for Business Development, Assistant Manager to join the dynamic team.

Job Responsibilities:

  • Assist in researching and identifying potential business opportunities, including new markets, industries and clients.
  • Support the development of business proposals, presentations and marketing materials to pitch services to prospective clients.
  • Assist in conducting market research and analysis to identify trends, competitive landscape, and potential areas for growth.
  • Collaborate with the Business Development team to develop and implement strategies to achieve sales targets and business objectives.
  • Assist in building and maintaining relationships with existing clients, providing ongoing support and addressing any inquiries or concerns.
  • Coordinate with internal teams to ensure effective communication and collaboration on business development initiatives.
  • Assist in organizing and attending meetings, conferences, and networking events to promote company services and build relationships with potential clients.
  • Provide administrative support to the Business Development team, including managing calendars, scheduling appointments, and maintaining databases and records.
  • Stay updated on industry trends, market developments, and competitor activities.
  • Perform other duties and responsibilities as assigned by the Director or Senior Management team.

Requirements :

  • Bachelor's Degree in Business Administration, Marketing or related fields.
  • Minimum of 3 years in Business Development / Sales / Corporate Secretary / handling new set-up company related experience.
  • Strong interpersonal and communication skills, with the ability to build rapport with clients and collaborate effectively with internal teams.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Proactive and self-motivated with a strong desire to learn and grow in the fields of business development
  • Ability to work independently and part of a team, with a positive attitude and willingness to take on new challenges.

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to tiffany.wong@jac-recruitment.com OR corpsvcs.sg@jac-recruitment.com

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd. EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

ASSISTANT RESTAURANT MANAGER

6-Nov-2024
Delifrance Singapore Pte Ltd | 44081 - Central Region
This job post is more than 31 days old and may no longer be valid.

Delifrance Singapore Pte Ltd


Job Description

Why Join Us?

  • Encouraging Work-Life Balance.
  • Good Career Development Opportunities.
  • Work with a Small and VibrantTeam.
  • Opportunity to Wear Many Hats and Gain Different Sets of Skills.

With the rapid expansion of Delifrance Singapore, a concept of OUE Restaurants’ portfolio of fine dining and casual dining brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.

Join our growing team as an Assistant Manager! We're looking for passionate individuals ready to embark on an inspiring journey in the hospitality industry. As an Assistant Manager, you'll assist the Restaurant Manager and play a pivotal role in Delifrance Singapore's success. Your responsibilities will include ordering kitchen supplies and overseeing staff performance. To excel in this role, you must have a deep understanding of outlet operations and a keen eye for exceptional customer service. You will play a pivotal role in providing exceptional food, beverages, and services to our guests.

Key Responsibilities

  1. Managing the opening and closing procedures of the outlet to ensure efficient operations.
  2. Assist in food preparation and oversee daily operations in the back kitchen.
  3. Facilitate new team members' onboarding, ensuring they're equipped for success from day one by providing ongoing support and guidance.
  4. Managing team member's schedules, checking of timesheets accurately and promptly.
  5. Handling customer inquiries and complaints with professionalism and efficiency.
  6. Procuring necessary supplies such as ingredients, utensils, and equipment.
  7. Maintaining records of outlet expense transactions and balancing cash registers.
  8. Other duties assigned by the Restaurant Manager.

Requirements and Qualifications

  • Minimum Diploma in hospitality, Business, or related fields.
  • At least 2 years of related experience in casual dining or relevant experience in a similar concept.
  • Experience with POS System - CG Infinity is an added advantage.
  • Able to start working immediately is a plus.

Personality and Competencies/Skills

  • Successfully led service teams to excel and provide outstanding customer experiences. 
  • Committed to delivering exceptional service, leaving a positive impression in every interaction. 
  • Self-motivated and eager to learn, continuously seeking growth opportunities.
  • Passionate about people and food, creating memorable dining experiences.
  • Brings enthusiasm and energy to foster a supportive team environment for success.

HOW TO APPLY:

If you enjoy the hospitality and lifestyle scene, are immersed in it, believe in it, and want to work to improve it – in short, you are here for the long run! If this is what you have been on the search for, hit that apply button, and we would love to meet with you for an in-person interview!

We will only be contacting applicants who have been shortlisted - thank you for applying!

VIP Services Manager

6-Nov-2024
Royal Plaza On Scotts | 44018 - Central Region
This job post is more than 31 days old and may no longer be valid.

Royal Plaza On Scotts


Job Description

Job Summary:
The VIP Services Manager is a newly created role designed to set new standards in luxury hospitality, with a focus on delivering unforgettable experiences for our VIPs. As the main steward of high-profile guest experiences, you will orchestrate every aspect of VIP services—from arrival to departure, creating personalised and memorable moments that resonate deeply with each guest. You’ll manage a team of service professionals and collaborate across departments to ensure every interaction reflects our commitment to excellence. This role embodies the vision of guest-centric luxury and is integral to establishing our reputation as the preferred choice for discerning travellers.

Responsibilities

  • Craft and deliver seamless, high-touch experiences for VIPs, dignitaries, and loyalty guests, overseeing every detail to ensure each stay is uniquely tailored to their preferences and expectations.
  • Serve as the primary contact for VIP guests, managing all aspects of their journey with discretion and intuition, and addressing needs proactively.
  • Lead, inspire, and develop a team of dedicated professionals, setting a high standard for service excellence and empowering team members to create impactful guest experiences.
  • Partner closely with Sales, Front Office, Housekeeping, and Food & Beverage teams to ensure VIP guest arrangements and amenities are executed flawlessly.
  • Continuously enhance the VIP experience by implementing guest recognition programmes, capturing meaningful details, and maintaining accurate guest histories to personalise future stays.
  • Curate VIP amenities and experiences that reflect our brand’s commitment to luxury, ensuring that each interaction leaves a lasting positive impression.
  • Oversee the VIP Lounge as a secondary, exclusive space for guests, ensuring it serves as a tranquil and well-appointed retreat.
  • Model a high level of professionalism and service aptitude, embodying the values of the brand and fostering an inspiring environment for both guests and team members.

Preferred Qualifications

  • Degree in Hospitality Management or a related field.
  • Experience in high-end, fast-paced hospitality environments and familiarity with luxury brand standards.
  • Proficiency in Opera / Opera Cloud or similar hotel management systems.
  • Ability to speak Malay is a plus, enhancing communication with Malay-speaking VIPs.
  • Flexibility to work extended hours, including weekends and holidays, as required to meet guest needs.
  • Global Perspective: International experience in luxury hospitality, with a strong understanding of different cultural expectations and service nuances.
  • High-Profile Guest Expertise: Proven experience working with Royal Families, Heads of State, or other prominent individuals, showcasing the highest discretion and professionalism.
  • Luxury Hospitality Background: A background in luxury or ultra-luxury hotel environments with a passion for crafting personalised, high-impact guest experiences.

Duty Manager

6-Nov-2024
SG HOTELS PTE. LTD. | 44020 - Central Region
This job post is more than 31 days old and may no longer be valid.

SG HOTELS PTE. LTD.


Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Essential Functions

  • Take every opportunity to amaze the guests.
  • Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
  • Handle complaints.
  • Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
  • Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
  • Utilize interpersonal and communication skills to lead, influence and encourage others
  • Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
  • Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
  • Coordinate activities with other hotel departments.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
  • Ensure the timely completion of performance appraisals.
  • Function in place of the Front Office Manager in his/her absence.
  • Be knowledgeable of policies regarding emergency procedures and security concerns.
  • Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

  • Be an enthusiastic, helpful and positive member of the team.
  • Be professional, responsible and mature in conduct and behavior.
  • Be understanding of, encouraging to and friendly with all co-workers.
  • Be self-motivated and use time wisely.
  • Maintain open line of communication with each department.
  • Communicate pertinent information.
  • Respond positively to new ideas.
  • Openly accept critical/developmental feedback.
  • Report to work on time.
  • Give adequate notice if going to miss work.
  • Be available to work a flexible schedule to include weekends and holidays.
  • Maintain effective communication through the use of meetings, log books and bulletins.
  • Be available to help other departments in emergency situations.
  • Perform other assignments as directed by the General Manger.
  • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

  • Must be able to speak, read, write and understand English.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities.

Duty Manager

6-Nov-2024
PLENITUDE IPOH SDN. BHD. | 44048 - Ipoh, Perak
This job post is more than 31 days old and may no longer be valid.

PLENITUDE IPOH SDN. BHD.


Job Description

Duty Manager oversees the daily operations of the hotel, ensuring that guests receive high-quality service and that all departments run smoothly. This role requires strong leadership, excellent customer service skills, and the ability to handle various operational tasks effectively. The Duty Manager serves as the primary point of contact for both guests and staff during their shift, handling any issues that arise and ensuring a positive guest experience.

 

Key Responsibilities:

Guest Services and Satisfaction

  • Greet guests and ensure their needs are met promptly and professionally.
  • Address guest complaints or issues and resolve them efficiently to ensure satisfaction.
  • Oversee VIP arrivals and departures, ensuring personalized service is provided.

Staff Supervision and Support

  • Supervise front desk, housekeeping, and other departmental staff to ensure high service standards.
  • Conduct briefings with team members at the start of each shift to communicate daily goals and events.
  • Provide on-the-job training, coaching, and support to staff as needed.

Daily Operations Management

  • Monitor hotel operations to ensure all departments are functioning smoothly.
  • Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and service standards are maintained.
  • Coordinate with various departments (Housekeeping, Maintenance, Food & Beverage) to ensure any issues are addressed promptly.

Safety and Security

  • Act as the primary contact for emergencies, coordinating with relevant departments and emergency services.
  • Ensure all health and safety protocols are followed, including evacuation procedures.
  • Maintain a calm, organized approach in high-stress situations to ensure guest and staff safety.

Financial Responsibilities

  • Oversee cash handling, including cash reconciliations and deposits.
  • Authorize discounts, refunds, or compensations as needed to resolve guest issues.
  • Monitor room occupancy, rates, and upsell opportunities to maximize hotel revenue.

Administration and Reporting

  • Prepare end-of-shift reports detailing guest feedback, operational issues, and any incidents that occurred.
  • Communicate important information to the General Manager and other department heads.
  • Participate in departmental meetings to discuss operations, guest satisfaction, and areas for improvement.

Qualifications:

  • Education: Bachelor’s degree or diploma in Hospitality Management, Business, or a related field.
  • Experience: Minimum of 2 years in a supervisory or managerial role in the hospitality industry.
  • Skills:
    • Strong leadership and problem-solving skills.
    • Excellent communication and customer service skills.
    • Ability to stay calm and professional in high-pressure situations.
  • Other Requirements: Flexible availability, including evenings, weekends, and holidays.

Assistant Front Office Manager24190648

6-Nov-2024
Sheraton Imperial Kuala Lumpur Hotel | 44009 - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Sheraton Imperial Kuala Lumpur Hotel


Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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