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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Oasia Hotel Singapore

Job Description

SINGAPORE MARRIOTT TANG PLAZA HOTEL

Job Description

JOB SUMMARY

To maximize sales and profitability for the department, ensuring the smooth running of daily operation. To build guests’ relationship and trust, conduct effective training for associates.

JOB DUTIES AND RESPONSIBILITIES

1. Work closely with Restaurant Manager and maintain the department profits through increased revenue and the minimizing costs.

2. Responsible for the outlet’s profit and loss statement with Restaurant Manager.

3. Responsible for department’s controllables in relation to revenue with Restaurant Manager.

4. Responsible for asset management of outlet and facilities.

5. To be aware of all Marriott Guests Incentive Programmes and the correct accounting procedures pertaining to them.

6. Responsible for all accounting and billing procedures in the outlet.

7. Conduct accurate business demands forecast on a weekly basis to ensure efficient staffing and food ordering in the absent of Restaurant Manager.

8. Plan time sheets, work schedules and complete the wage progress report on a weekly basis and critique discrepancies in the absent of Restaurant Manager.

9. Ensure efficient management and supervisory scheduling.

10. Represent the outlet in all day to day operational needs.

11. Enforce operating standards/use records and to change, update and improve on a regular basis.

12. Develop plans and actions on a quarterly basis for the restaurant and follow-up accordingly.

13. Develop departmental training plans for associates and supervisors on a quarterly basis in consultation with HR and follow-up accordingly.

14. Responsible and maintain safety and hygiene standards in the outlet at all times.

15. Responsible for the execution of all associate reviews and appraisals in a professional and timely manner.

16. Responsible for all aspects of associate management including hiring and termination in consultation with the Director of Restaurant/Director of Food and Beverage.

17. Train, supervise, coach and counsel associates when necessary.

· Train & Coach :

a. Marriott Brand Standard

b. LSOP

c. Service Standard

18. Always update and maintain all SOP’s and LSOP’s.

19. Conduct preventive maintenance inspection on a monthly basis.

20. Promote inter-departmental relations through open communication channels.

21. Practice “open door” policy in handling associates.

22. To be aware of the competitors in the market and complete a competition analysis on a quarterly basis.

23. Respond to guest enquiries or concerns within 24 hours via the most appropriate manner e.g. telephone, letter, etc.

24. Attend the following meetings together or in the absent of the Restaurant Manager:

a. Weekly Food & Beverage meeting

b. Fortnightly Leadership meeting

25. Conduct the following meetings together or in the absent of the Restaurant Manager:

a. Conduct Weekly Team Meeting

b. Conduct daily/weekly menu class

26. Use Total Quality Management as a way of improving standards and service for our guests and internal customers.

Lead by example, adopting a “hands on” approach in order to motivate our associates to excel.

27. Understand Marriott Core Values and always ensure the well-being of an associates.

28. Comply with any reasonable request by an Executive Committee Member.

29. Practise Marriott’s Principles of Hospitality at all times.

30. Don’t expect – inspect.

31. Be an optimistic team player and always have a “Can Do Attitude” or “Going the Extra Miles”

32. Cash/Bank Handling:

- Process all payment methods in accordance with Accounting procedures and policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

33. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum O levels education
• At least 3 years of relevant experience in a Chinese restaurant with supervisory skills
• Great knowledge in handling Chinese menu and pricing
• Excellent communication & interpersonal skills
• Service oriented
• Able to start work within short notice period

Achieve Career Consultant Pte Ltd

Job Description

Job description: 

1. Ensure guest rooms and public spaces meet cleanliness standards and policies.
2. Conduct regular inspections to ensure proper cleaning and maintenance of furniture, facilities, and equipment.
3. Take responsibility for assigned areas and ensure housekeeping services adhere to established standards.
4. Perform random quality checks in service areas.
5. Ensure housekeeping trolleys are restocked and parked in designated locations.
6. Complete room cleaning tasks and assign additional duties as necessary.
7. Address work orders and guest requests promptly.
8. Investigate and follow up on feedback regarding housekeeping services.

Requirements: 

• O Level or equivalent 
• At least 2 years of supervisory in Hotel Housekeeping 

Buddha Siargao

Job Description

Duties & Responsibilities

Responsible for all reservations.  

-Responding to emails at least twice per day. 

-Managing reservation software; cloudbeds.

-Deposits need to be carefully checked that they have been paid into our bank etc.

-Management of Agoda/Partner software.

-Airport transfers arranged.

-Communication with staff regarding check-in/outs.

Guest interaction

-First impressions are extremely important so welcoming guests on arrival is essential. 

-Resort and room orientation. 

-Farewell to guests.

-Important to socialize with guests and make them feel at home and ensure they have the best possible time, it is equally important to be aware of the boundaries and let guests have their privacy and display professionalism.  

-Solo travelers; important to try and include them into any groups and partner them up with local surf instructors.

Admin 

-Final bills for departing guests must be complete the day before check-out and paid the evening before. Must be finalized by management.

-Aware of all accounts and book keeping.

-Weekly payroll and staff rota.

Management of all staff, making sure they are performing their duties within their roles.  Including training and discipline as required, hiring/firing.

-A really strong hand/character is required to gain respect of the team.   

-You must ensure rules/checklists/sop’s are being followed – with development of lists if needed. -Standards of the resort and service must be kept high. 

-We also have a dog which needs to be fed, walked and looked after by the staff.

Maintaining restaurant standards

-A little help in the kitchen with the staff in the evening, making sure the beers 

are cold and wine is available, serving food if need be. 

-Setting the ambience is very important. Checking food is up to standards.

Maintenance

-You will need to ensure any damages are repaired in good time.

-Regular room spot checks must be done by management.

Any other duties as may be required

Schedule

-Initially 8.30am - 4.30pm daily. Tuesdays off.

San Pablo City Water District - Government

Job Description

Division Manager A in Ilocos

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

Private Advertiser

Job Description

The Restaurant Manager is responsible for developing and achieving the store's business objectives such as Sales and Profitability targets, customer satisfaction & Food, Safety and Cleanliness standards; People Management and Development; and Stores' adherence to operating systems and standards, and compliance with all government requirements.

JOB QUALIFICATIONS:

• Bachelor's Degree preferably in Food, Hotel, and Restaurant Management or Administration and/or any Business-Related course
• Three to four (3-4) years of leadership function in a service-oriented industry such as retail, hotel, restaurant, or quick service restaurant, among others
• Demonstrates high customer management orientation, with the ability to make decisions and take actions to ensure customer needs are met.
• People management capability in coaching, developing, and supervising a team.
• Knowledge of basic store operations, with the capability to assess operational improvements, compliance to defined standards, sales, and profitability.
• Can start ASAP

Shangri-La's Boracay Resort & Spa

Job Description

Westin Hotels & Resorts

Job Description

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• The Manager will assist the General Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are always maintained. The Manager will be leading a team of Supervisors, Captains, Service Attendants, Bartenders, and Hosts.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaising with other support function departments (i.e. finance, HR, procurement, etc.) ensuring the success of the restaurant
• Support the General Manager to achieve the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills
• Provide strong presence and leadership amongst the team in absence of the General Manager.
• Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency
• Review operating results with the team and identify opportunities to improve performance
• Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios
• Inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness on a regular basis.
• Inspect food items are set in proper quantities and to Hotel standards
• Review the reservation book, pre-assign designated tables and follow up on all special requests
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period
• Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction
• Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements
• Manage and update employee records.
• Responsible for maintaining and delivering schedules, reviews, discipline, staff awards, payroll, SRFs, etc
• Responsible for coordinating training of all staff as required
• Coordinate inventories and orders supplies, and equipment as required
• Maintain guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience.

Experience

• A minimum of two (2) years' experience in managerial roles at 5-star hotels or deluxe restaurants with prestigious Michelin Star and Black Pearl Diamond credentials.

Other Prerequisite

• Good service and operational knowledge
• Basic cocktail and spirit knowledge
• Have a well-groomed, professional appearance.
• Willing and able to work on shifts, weekends and public holidays
• Able to perform under pressure
• Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Ensure all beverage stocks in the wine stand are used, stored and accounted for following company policies and procedures.
• Lead and develop the Sommelier team
• Maintain and update the wine list to reflect the products and vintages that stored.
• Ensure that there is continuous and adequate feedback being communicated to the Head Sommelier with regards to guest comments on the scope and content of the wine list.
• Responsible for maintaining the wine list, recommending wines accordingly and ensures the wine is enjoyed.
• Ensure communication with the Group Wine Buyer to identify wines that need to be upsell in order to maintain stocks.
• Responsibility for maintaining the upkeep of the wine
• Responsibility for the correct use and maintenance of glassware and other wine related equipment in the restaurant including wine list covers, ice buckets, decanting equipment, speciality glassware, bar equipment, cheque covers and POS equipment.
• Responsible for maintaining an executing all the special beverage promotions designed to increase beverage sales in the restaurant.
• Maintain and update sales records and report any changes in stock such as vintage changes, shortage of wines and sold out wines.
• Ability to pair wines and food.

Job Requirements

Education & Certification

• Relevant qualifications under the Court of Master Sommeliers, WSET or equivalent

Experience

• Minimum 5 years of managerial experience in F&B, preferably in fine-dining establishments and including experience serving as the Head Sommelier / Sommelier of these establishments

Other Prerequisite

• Comply and implement all health and safety requirements
• To manage the Sommelier team to ensure the smooth running of the restaurant
• Maximising sales opportunities through wine sales
• To be well presented at all times and to represent the external face of the restaurant
• To maintain Order of Service standards
• To carry out all tasks in a reasonable time frame to ensure the smooth running of the areas

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Support Chef de Cuisine and Sous Chef to run daily kitchen operations.
• Train Chef de Partie and Commis to understand kitchen standards and hygiene related topics.
• Follow standard recipes and guidelines for food presentation, production, and portioning controls.
• Manage stocks for daily mise en place production, place food order and conduct regular check when doing goods receiving to ensure quality is met. 
• Abide to food & safety hygiene policy, color labelling, recording of food temperature and well verse in handling of kitchen equipment
• Commit to serving and producing high quality food standard, applying "First in First out!" best kitchen practice and adhering to stringent hygiene standards.
• Responsible for the food production following the flow from when it gets delivered to the guest plate; be in control of the step by step preparation. 
• Comply and ensure hygiene policies are strictly adhered to a daily basis being relentless checking and controlling cooks applying all standards in place.
• Ensure safe and proper use of equipment at all times and to give guidance to all culinary colleagues.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers. 
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Undertake additional duties and responsibilities of work outside the normal daily/weekly routine but within the overall scope of the position.
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis.

Job Requirements

Education & Certification
• Degree / Diploma / Certification in Culinary or Management

Experience
• At least 5 years of supervision position experience in a 4-5 star hotel or quality restaurant

Competencies
• Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment.
• Excellent logistical, culinary and leadership skills.
• Fluent in English, knowledge of additional languages is advantages.
• Willing and able to do shift work.
• Work inside and continuously maneuver in and around all the Kitchens.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Support Chef de Cuisine and Sous Chef to run daily kitchen operations.
• Train Chef de Partie and Commis to understand kitchen standards and hygiene related topics.
• Follow standard recipes and guidelines for food presentation, production, and portioning controls.
• Manage stocks for daily mise en place production, place food order and conduct regular check when doing goods receiving to ensure quality is met. 
• Abide to food & safety hygiene policy, color labelling, recording of food temperature and well verse in handling of kitchen equipment
• Commit to serving and producing high quality food standard, applying "First in First out!" best kitchen practice and adhering to stringent hygiene standards.
• Responsible for the food production following the flow from when it gets delivered to the guest plate; be in control of the step by step preparation. 
• Comply and ensure hygiene policies are strictly adhered to a daily basis being relentless checking and controlling cooks applying all standards in place.
• Ensure safe and proper use of equipment at all times and to give guidance to all culinary colleagues.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers. 
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Undertake additional duties and responsibilities of work outside the normal daily/weekly routine but within the overall scope of the position.
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis.

Job Requirements

Education & Certification
• Degree / Diploma / Certification in Culinary or Management

Experience
• At least 5 years of supervision position experience in a 4-5 star hotel or quality restaurant

Competencies
• Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment.
• Excellent logistical, culinary and leadership skills.
• Fluent in English, knowledge of additional languages is advantages.
• Willing and able to do shift work.
• Work inside and continuously maneuver in and around all the Kitchens.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Assist General Manager and Restaurant Manager in spearheading the successful opening of the Restaurant.
• The Assistant Manager will assist the Management in planning, coordinating and managing staff and services to ensure the restaurant operations runs efficiently and effectively and that customer service standards are maintained at all times. The Assistant Manager will be leading a team of Captains, Cashiers, Hosts, Bartender, and Service Attendants.
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaise with executive management to ensure that Marina Bay Sands’ short- and long-term goals are met
• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
• Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order. 
• Review the reservation book with the MOD, pre-assign designated tables and follow up on all special requests.
• Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period.
• Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Supervise, mentor, train, schedule and evaluate Team Members. Assist in preparing and delivering all team members’ reviews.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and team member satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Maintains team member files.
• Approves the schedule and flex day requests for all restaurant staff. 
• Responsible for coordinating training of all staff as required.
• Coordinates inventories and orders food and beverage products, supplies and equipment as required.
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience

• A minimum of one (1) year' experience in managerial roles at 5-star hotels or deluxe restaurants with prestigious Michelin Star and Black Pearl Diamond credentials.

Other Prerequisite

• Possess a comprehensive set of F&B service and operations skills
• Enjoys problem solving and can think outside-the-box in difficult situations
• Team oriented approach to management with a mindset of open communications
• Capable of building and managing relationships with multiple stakeholders, including internal team and external customers.
• Well-versed in F&B operations and Quality management, with expertise in Microsoft Office tools.
• Have a well-groomed, professional appearance
• Must be fluent in English and Mandarin/Cantonese as this role will be required to liaise with English and Mandarin/Cantonese speaking guests.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Support Chef de Cuisine and Sous Chef to run daily kitchen operations.
• Train Chef de Partie and Commis to understand kitchen standards and hygiene related topics.
• Follow standard recipes and guidelines for food presentation, production, and portioning controls.
• Manage stocks for daily mise en place production, place food order and conduct regular check when doing goods receiving to ensure quality is met. 
• Abide to food & safety hygiene policy, color labelling, recording of food temperature and well verse in handling of kitchen equipment
• Commit to serving and producing high quality food standard, applying "First in First out!" Best kitchen practice and adhering to stringent hygiene standards.
• Responsible for the food production following the flow from when it gets delivered to the guest plate; be in control of the step by step preparation. 
• Comply and ensure hygiene policies are strictly adhered to a daily basis being relentless checking and controlling cooks applying all standards in place.
• Ensure safe and proper use of equipment at all times and to give guidance to all culinary colleagues.
• Provide accurate recipes with appropriate training to the line cooks enabling them to deliver consistent food product.
• Assist individuals with their job functions and on the job training when necessary to ensure optimum service to customers. 
• Estimate food consumption to schedule purchases and requisition of raw materials. Minimize waste and spoilage to expenses in line with budget.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Undertake additional duties and responsibilities of work outside the normal daily/weekly routine but within the overall scope of the position.
• Comply and ensure Marina Bay Sands (Las Vegas Sands Corporation) hygiene policies are strictly adhered to on a daily basis.

Job Requirements

Education & Certification

• Degree / Diploma / Certification in Culinary or Management

Experience

• At least 5 years of supervision position experience in a 4-5 star hotel or quality restaurant

Competencies

• Must have a comprehensive and diverse culinary background that suggests a well-developed set of skills to cope in large, diverse kitchen and restaurant environment.
• Excellent logistical, culinary and leadership skills.
• Willing and able to do shift work.
• Have a well-groomed and professional appearance.
• Work inside and continuously maneuver in and around all the Kitchens.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Filinvest Hospitality Corporation

Job Description

Newport World Resorts

Job Description

JOB SUMMARY

The Assistant Executive Housekeeper operates under the general direction of the Executive Housekeeper, overseeing the daily operations of the housekeeping department, including managing both rooms and public areas. This position requires strong technical expertise, particularly in handling hotel pre-opening tasks, to ensure that all housekeeping preparations are executed efficiently and meet high cleanliness and presentation standards. The role involves planning, organizing, and supervising the work of housekeeping staff to achieve these standards, while also contributing to guest satisfaction, staff training, and budget management.

RESPONSIBILITIES

Operational Management

• Supervise daily operations of the Housekeeping Department, including planning and organizing work schedules for supervisors and attendants.
• Regularly inspect guestrooms, especially those designated for VIP arrivals and public areas, ensuring they meet quality standards.
• Handle guest complaints and internal concerns efficiently, providing timely updates to the Executive Housekeeper.

Coordination and Communication

• Maintain steady communication with the Front Office regarding room allocations, special amenities, and any necessary setups for guest arrivals.
• Collaborate with Engineering for the prompt resolution of maintenance issues, ensuring all defect issues are monitored and followed up regularly.
• Attend inter-departmental meetings to ensure effective collaboration and coordination.

Financial Management

• Monitor departmental costs to achieve financial objectives, focusing on cost-efficient operations, including labor and supply expenses.
• Participate in budget preparation and manage inventory, including linen and operating equipment, ensuring timely replenishment and organization.

Staff Training and Development

• Assist in developing training plans and conducting training sessions to enhance staff competencies in housekeeping standards and customer service.
• Maintain an updated task competency inventory for all room personnel, conducting regular training and development activities.
• Ensure adherence to hygiene and grooming standards among staff, promoting a high level of professionalism.

Standards Compliance

• Ensure all guestrooms and public areas are regularly maintained, clean, and in good working condition.
• Monitor compliance with standard operating procedures, including those related to lost and found, key control, and health and safety for employees and guests.
• Prepare and implement departmental goals and objectives, ensuring alignment with organizational standards.

QUALIFICATIONS

• College graduate of any four (4) year degree
• At least three to five (3-5) years experience in the same capacity, preferably from a Five star Hotel or in a related land-based Hospitality environment.
• Pre-opening experience is an advantage
• Attention to detail and a commitment to maintaining high cleanliness standards
• Knowledge of proper cleaning techniques, chemical handling, and equipment use
• Basic knowledge of safety, hygiene, sanitation, and fire/life safety protocols in the workplace
• Proficiency in housekeeping management systems
• Strong leadership and team management skills in a multicultural and dynamic environment
• Ability to develop and mentor staff
• Ability to utilize and implement the disciplinary action process through coaching and counseling to enhance performance and address behavioral issues
• Familiarity with human resources policies and practices
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation
• Ability to communicate diplomatically with department heads, coworkers, and other staff members to resolve problems and negotiate resolutions
• Superior customer service and conflict resolution abilities
• Understanding of vendor management, contract and procurement processes
• Certifications in Housekeeping or Hotel Management are a plus
• Proficiency in computer software, including Google Suite applications and internet navigation
• Ability to generate reports and presentations
• Understanding of guest services, including needs assessment, service standards, and guest satisfaction evaluation

THE SOCIAL EQUITY PTE. LTD.

Job Description

MIZUKI F & B PTE LTD

Job Description

Responsibilities:

• Assist in preparation of daily items for our menus and ensure that items prepared is of high quality and in accordance to the restaurant’s standards.
• Maintaining a clean working environment and ensure safety when operating kitchen equipment
• Monitoring stock level through regular stock checks and make sure stock is properly stored.
• Assist in monthly inventory checks.
• Covering all the section in the kitchen time to time in order to coordinate smooth daily operations.

Requirements:

• Familiar with Japanese cuisine, Highly motivated, quick learning individual with excellent interpersonal skills
• Passion for food with a creative flair and is result orientated. Able to perform shifts including weekends and Public Holidays.
• Good organizational and planning abilities.

Working location: 391 Orchard Rd, #05 - 32, Singapore 238872

Newport World Resorts

Job Description

JOB SUMMARY

The Director for Butler Services is responsible for overseeing and elevating the Butler Service across the property. Leading an elite team of Butlers dedicated to delivering bespoke , world class experiences for VIP’s High Rollers and guests. This role is at the forefront of curating unforgettable moments for the resort’s most discerning guests that there is always something to discover in NWR. They also ensure that every aspect of the Butler Service operation has a seamless blend of discretion, sophistication and excellence. Innovating service delivery, anticipating guest needs and beyond while setting new benchmarks for luxury hospitality.

RESPONSIBILITIES

Guest Services & Relationship Management:

• Ensures exceptional guest service by setting service standards for guests and members, including décor and housekeeping.
• Empowers staff to deliver responsive guest service, addressing complaints and working to resolve issues.
• Builds and maintains positive relationships with hotel members and ensures adherence to hotel rules and regulations.

Operations & Maintenance Management:

• Oversees preventive maintenance programs and manages physical product standards, including scheduling deep-cleaning activities.
• Ensures the safety and security of hotel facilities by addressing hazards and implementing key control procedures.
• Protects the hotel’s interests during capital projects and ensures maintenance staff involvement in ongoing programs.
• Monitors and maintains the overall operation of the hotel, ensuring compliance with safety, security, and quality standards.

Revenue & Marketing Strategy: 

• Develops and implements marketing and sales plans to maximize REVPAR and Market Share.
• Analyzes competitor success and markets directly against them in key demand segments.
• Ensures hotel standards contribute to a consistent and exceptional guest experience.
• Oversees the development of added-value customer service programs to enhance guest satisfaction.

Financial Oversight & Budget Management:

• Accurately forecasts revenues and expenses, anticipating cost challenges to maximize revenue.
• Analyzes financial and operational data regularly to adjust business plans, labor needs, and operating costs.
• Allocates funds across departments and approves expenditures within budgetary guidelines.
• Prepares budgets, marketing strategies, and sets targets to achieve financial goals.
• Recommends capital expenditures to enhance efficiency and services, ensuring spending aligns with financial objectives.

Human Resources & Staff Development:

• Manages recruitment, selection, orientation, and training for a qualified workforce.
• Conducts performance appraisals and monitors staff performance in alignment with hotel objectives.
• Ensures training and development plans are met for staff across departments.
• Promotes employee engagement, encouraging high levels of service through rewards and recognition programs.
• Ensures all staff comply with hotel policies, procedures, and financial control systems.

Leadership & Coordination:

• Leads hotel operations to achieve financial targets, ensuring alignment across departments with overall objectives.
• Collaborates regularly with department heads to provide direction, strategize, and coordinate efforts.
• Represents the hotel in regulatory reviews and external communications, ensuring compliance with policies and standards.
• Enforces discipline and upholds behavioral standards, maintaining fairness and consistency in staff management.
• Monitors team performance, provides constructive feedback, and conducts coaching or counseling sessions to foster growth.
• Identifies training needs and recommends development opportunities, organizing and evaluating the effectiveness of on-the-job training programs.
• Recommends and supports recruitment efforts in collaboration with HR, ensuring the onboarding of qualified housekeeping staff, including supervisors and room attendants.
• Manages agency staff contracts, ensuring adherence to work standards.
• Approves the department's functional manual and sets departmental goals and KPIs aligned with the hotel's vision.
• Maintains accurate records of inventory, staff schedules, and compliance certifications to support operational efficiency.

QUALIFICATIONS

• College graduate of any four (4) year degree
• At least two to three (2-3) years of experience in the same capacity
• At least three to five (3-5) years of work experience as a Senior Butler
• Pre-opening experience is an advantage
• Demonstrates outstanding customer service skills with the ability to effectively communicate both verbally and in writing. Proficiency in additional languages such as Chinese or Korean is a plus.
• Exhibits a polished, professional demeanor with strong organizational skills, ensuring attention to detail and efficient task management.
• Maintains a pleasing personality, strong work ethic, and a positive attitude, even during challenging or long hours.
• Computer literate with the ability to use relevant software and tools to perform duties effectively.
• Leads by example, motivating the team through a collaborative and inclusive approach. Strong team player with excellent interpersonal skills to build rapport and foster a positive work environment.
• Capable of maintaining a professional aura when interacting with high-profile external guests, ensuring top-tier service and discretion.

Newport World Resorts

Job Description

JOB SUMMARY

The Executive Housekeeper is responsible for leading and managing all aspects of the housekeeping department to ensure exceptional cleanliness, organization, and guest satisfaction across guest rooms, public areas, and back-of-house spaces. This role requires a balance of strategic planning, leadership, and operational expertise to uphold and exceed hotel standards, optimize resources, and cultivate a motivated and professional housekeeping team.

During the hotel's pre-opening phase, the Executive Housekeeper plays a pivotal role in establishing the department's operational framework, ensuring alignment with the hotel's brand standards, and preparing the team to deliver outstanding service upon opening. The Executive Housekeeper is also tasked with setting departmental goals and strategies to ensure a successful and efficient launch of operations.

RESPONSIBILITIES

Operational Management

• Ensures the cleanliness, orderliness, and appearance of guest rooms, public areas, and back-of-house spaces, adhering to company standards.
• Conducts thorough inspections to ensure that rooms are made as per company standards and that all public areas are well maintained.
• Coordinates with the front office and other departments to address guest needs effectively.
• Plans, designs, and implements efficient housekeeping workflows and contingency plans for high occupancy periods, emergencies, or staffing issues.
• Develops contingency plans to handle high occupancy periods, emergencies, or staffing issues.

Budgeting and Inventory Control

• Prepares the annual housekeeping budget.
• Maintains par stock of guest supplies, cleaning supplies, linen, and uniforms.
• Organizes inventories with Accounts and General Store for linen, uniform, and fixed assets.
• Oversees procurement and ensures timely replenishment of supplies and coordination with vendors.
• Oversees the selection, ordering, and delivery of housekeeping supplies, including linens, amenities, cleaning chemicals, and equipment.

Guest Service and Issue Resolution

• Attends and resolves guest complaints.
• Coordinates with the Head of Departments to expedite any maintenance issues.
• Reports to management any issues, maintenance, and room status.

Systems and Compliance

• Develops and implements housekeeping systems and procedures.
• Implements and enforces compliance with health, safety, and environmental regulations.
• Develops and promotes sustainable practices such as waste reduction, water conservation, and eco-friendly techniques.

People Management

• Enforces discipline and upholds proper behavioral standards among subordinates, maintaining a fair, consistent, and non-prejudicial approach.
• Monitors team performance, provides constructive feedback, and conducts coaching or counseling sessions as needed.
• Identifies training needs and recommends relevant learning and development opportunities to support employees' professional growth.
• Organizes and evaluates the effectiveness of on-the-job training programs.
• Recommends recruitment of new personnel and collaborates with HR to recruit and onboard housekeeping staff, including supervisors, room attendants, and public area personnel.
• Manages contracts for agency staff, ensuring adherence to work standards.
• Approves the department’s functional manual and establishes departmental goals and KPIs aligned with the hotel’s overall vision and objectives.
• Maintains accurate records of inventory, staff schedules, and compliance certifications to ensure efficient operations.

QUALIFICATIONS

• College graduate of any four (4) year degree
• Must have at least five (5) years of experience as an Executive Housekeeper/Assistant Executive Housekeeper or any experience in an upscale hotel, resort, or cruise line
• Pre-opening experience is an advantage
• Strong ability to build and maintain positive working relationships with diverse individuals, adapting communication styles to different personalities and needs.
• Self-motivated and dependable, with a proven track record of delivering results and achieving objectives with minimal supervision.
• Skilled in establishing rapport and trust with colleagues, clients, and stakeholders, fostering a collaborative and productive work environment.

M Social Pte Ltd

Job Description

Job Description

• To assist to oversee the Front Office operations in the absence of the FOM.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Reviews guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Develops specific goals and plans to prioritise, organise, and accomplish your work.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures.
• Ensures compliance with all Front Office policies, standards and procedures.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Observes service behaviours of employees and provides feedback to individuals and / or managers.
• Utilises interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
• Conducts biweekly meetings with all Front Office personnel and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies and analyses Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

NIHI ROTE

Job Description

About the role

NIHI ROTE' is seeking an exceptional Guest Experience Manager to join our team. In this full-time role, you will be responsible for leading the front office and guest services operations at our stunning eco-resort located in Rote Ndao, Nusa Tenggara Timur. As the primary point of contact for our guests, you will ensure they receive an exceptional and unforgettable experience throughout their stay with us.

What you'll be doing

• Manage all front office and guest services activities, including check-in/check-out, concierge, and guest relations
• Lead and motivate a team of front office and guest services associates to deliver outstanding customer service
• Oversee the planning and execution of guest activities, excursions, and events to enhance the guest experience
• Monitor and respond to guest feedback, and implement continuous improvements to service delivery
• Collaborate with other departments to ensure seamless coordination and a consistent, high-quality guest experience
• Maintain detailed records and generate reports on guest data and service metrics
• Contribute to the development and implementation of guest service strategies and initiatives

What we're looking for

• Minimum 5 years of experience in a guest-facing role within the hospitality industry, preferably in a luxury resort or hotel setting
• Proven track record of leading and motivating a high-performing team to deliver exceptional customer service
• Strong communication, interpersonal, and problem-solving skills with the ability to handle guest inquiries and concerns with tact and diplomacy
• Proficiency in using hotel management software and technology to streamline operations and enhance the guest experience
• Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
• Passion for the hospitality industry and a deep understanding of trends and best practices in guest services
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with guests from diverse backgrounds

What we offer

At NIHI ROTE', we are committed to providing our employees with a supportive and enriching work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness package, including medical and dental insurance
• Generous paid time off and holiday leave
• Professional development opportunities and career advancement prospects
• Opportunities to participate in community and sustainability initiatives

If you're ready to embark on an exciting and rewarding career in the hospitality industry, we encourage you to apply for this role. Join our team and be a part of creating unforgettable experiences for our guests.

Apply now

Photolock Inc.

Job Description

Job summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning, Afternoon
  • Sunday: Morning, Afternoon
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected salary: ₱13,000 per month
• Immediate start available

Job description

Qualifications

• Full time stay-in

• At least one year of experience with corporate housekeeping

• Attention to detail

• Ability to maintain confidentiality

Responsibilities

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing

• Ensure all rooms are cared for and inspected according to standards

• Protect equipment and make sure there are no inadequacies

Requirements and skills

• Ability to work with little supervision and maintain a high level of performance

• Working quickly without compromising quality

Job Type: Full-time

Pay: Php13,000.00 per month

Schedule:

• Holidays

• Monday to Friday

• Weekends

Experience:

• Housekeeper: 1 year (Preferred)

Manpower Services (Hong Kong) Limited

Job Description

Work Location: Sheung Shui/Causeway Bay 上水/銅鑼灣

• Greet Members and guests in the lobby and guide them on facility usage.
• Address inquiries regarding sales, promotions, and product introductions.
• Answer phone calls promptly and professionally.
• Oversee security and car park operations.
• Manage booking and scheduling for the activity room.

• Higher diploma or above.
• Minimum of 1 year of relevant experience.

Benefits

• 5 working day 5天工作
• 15-19 days annual leave 年假15-19天
• 2-3 months performance bonus 兩至三個月花紅
• Excellent career prospects 良好晉升機會
• Comprehensive training 提供全面培訓
• Good working environment 良好工作環境

Click "Apply Now" to apply for this position or WhatsApp 61078771 for a confidential discussion. 

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Junior Sous Chef holds responsible in working alongside sous chefs to manage and lead the junior team in daily kitchen activities as well as daily administrative tasks.

What will I be doing? 

As a Junior Sous Chef ( Pastry ) , you will be responsible for performing the following tasks to the highest standards ;

• Follow proper payroll and uniform procedures.
• Ensure the correct preparation and presentation of a consistent level for all pastry items prepared.
• Treat employees at every level of responsibilities fairly and consistently to achieve high morale and minimum turnover.
• Ensure that sanitation standards as set forth by Hilton and local  regulations are in compliance as well as the cleanliness and organization of the kitchen. HACCP
• Provide support to the Pastry Chef on every task and in every way possible.
• Requisite all items needed daily from the food store, non-food store and stewarding department.
• Supervise the maintenance and cleanliness of all food preparation equipment.
• Ensure all equipment is in full working order.
• Develop and ensure a safe working environment for people to work.
• Create proper purchasing specifications as stipulated in “Purchasing of Conduct”.
• Ensure a superior production of sweet items, pastries, cakes, ice cream, sorbet, fruit compotes, breads, chocolates, etc. for all outlets as well as banquets and amenities.
• Ensure an adequate supply of all products prepared on a timely basis.
• Monitor and review operating criteria and develop an awareness of the importance of food preparation and quality.
• Establish standard recipes and ensure the compliance with them.
• Make show pieces as needed.
• Assume full responsibility of the department when the Pastry chef and pastry sous chef is not available.
• Respond properly in any hotel emergency or safety procedures.
• Perform other tasks or projects assigned by hotel management and staff.
• Participate to BEO meetings in order to flawless execute all banquet functions.
• Actively participate in hygiene walk-through in pastry.
• Keep a high and open conversation with all other sous chefs from other kitchen to operate and supporting each other’s during operation.
• Assist the pastry chef in hiring process of new talents to join the pastry team.
• Support bakery department when needed.
• Ensure high quality of dessert it’s showcased in every outlets.
• Ensure special pastry request are executed accordantly.

What are we looking for? 

A Junior Sous Chef, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Reading, writing and oral proficiency in the English language.
• High school and culinary school training.
• 6-8 years of food/pastry experience.
• Knowledge of basic dough, creams, ice cream/sorbet, parfait and mousse, western and local pastries, bakeries, Viennese and American pastries, pull sugar, cake decorations and show pieces (chocolates and others).
• Must have full knowledge of sanitation requirements (HACCP) in handling food.
• High level of creativity, combined with ability to handle productions.
• Must be able to coach and develop junior team.
• Food ordering and cost control within the pastry departments.
• Full control of food waste management.
• Able to schedule and control all working hours flow below budgeted labor cost.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Salt Flaked Pte. Ltd.

Job Description

SSG Hotels Pte Ltd

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the peak

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Housekeeper is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Assistant Executive Housekeeper.

What will I be doing?

As a Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Housekeeper will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Assistant Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support Assistant Executive Housekeeper
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the Front Office team
• Deputise in absence of Assistant Executive Housekeeper
• Assist other departments wherever necessary

What are we looking for?

A Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• High level of IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account

What will it be like to work for Hilton?

Guzman y Gomez

Job Description

Benefits
These are just some of the benefits that come with working at GYG:

●Sign-up bonus of $2,000
●Staff referral programme of $500
●Attractive Salary $$
●Performance Incentives (quarterly)
●Rapid Career Growth
●5 days work week and 2 days OFF, 44 hours
●Outpatient & Hospitalisation benefits
●Staff meals & discounted meals
●Various types of leave entitlements
●Cultural celebrations – Day of the Dead and Cinco de Mayo (We just love to celebrate everything!!)

Job Scope

●Responsible for overall efficient and effective management and operation of the restaurant
●Assist Restaurant Manager on daily restaurant operations
 

We guarantee you will have lots of fun at work and not a single day is the same!

Guzman y Gomez

Job Description

Benefits
These are just some of the benefits that come with working at GYG:

●Sign-up bonus of $2,000
●Staff referral programme of $500
●Attractive Salary $$
●Performance Incentives (quarterly)
●Rapid Career Growth
●5 days work week and 2 days OFF, 44 hours
●Outpatient & Hospitalisation benefits
●Staff meals & discounted meals
●Various types of leave entitlements
●Cultural celebrations – Day of the Dead and Cinco de Mayo (We just love to celebrate everything!!)

Job Scope

As the Restaurant Manager you’ll be responsible for the daily management of the restaurant whilst leading & developing your team. As a leader, you’ll be looked upon as a calming force when the heat’s on. On any given day you will be leading the team through busy service periods, crew training, proactively improving guest experience, managing food safety and food quality, managing inventory and restaurant financials as required.

We guarantee you will have lots of fun at work and not a single day is the same!

No. 1 Activity Network System (NANS) Inc.

Job Description

JOB DESCRIPTION:

We at LOGISALL PHILIPPINES INC., are seeking for a highly motivated and organized individual to join our Business Support Team. A mindset focused on innovation, problem-solving, and continuous improvement is key to success in this role. The successful candidate will be responsible for overseeing various HR and General Affairs functions to support the company's operation and growth.

KEY RESPONSIBILITIES:

• Manage HR operations, including recruitment, employee engagement, onboarding, and performance management. Develop and implement HR policies and practices that align with the company’s evolving culture and values.
• Take responsibility for financial operations, including bookkeeping, invoice management, expense reconciliation, and preparing financial reports. Collaborate with external accounting firms to ensure accurate and timely financial management.
• Manage general affairs such as office operations, vendor relations, and facility management, ensuring that the company’s daily operations run smoothly.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum 5 years of experience in Human Resources and General Affairs
• Proficiency in MS Office
• Proactive mindset and a passion for building something new and impactful.
• Leadership experience at the team leader level or higher
•  Strong communication and interpersonal skills with the ability to work effectively
•  Previous experience working in a Korean company is advantage
•  Previous experience in logistics or logistics packaging companies is advantage

NOTE:

For interested applicant send your resume / curriculum vitae to our email for schedule of interview & exam - logisallphil12.2024@gmail.com

Applicant will work under LOGISALL PHILIPPINES INC. 

Private Advertiser

Job Description

1. Bachelor’s Degree in Hotel and Restaurant or relevant field.

2. Knowledge and exposure in Inventory Reports and Food Costing.

3. Must have at least 3 years of working experience as a Kitchen Supervisor or in a similar supervisory role

4. Knowledge of kitchen health and safety regulations

5. Commitment to customer satisfaction and service excellence

6. Well-organized and detail-oriented

7. Computer Literate and proficient in MS Office Suite (Excel, Word, and PowerPoint)

8. Must be willing and available to work around peak hours, including nights, early mornings, weekends, and holidays.

9. Excellent communication skills

Private Advertiser

Job Description

About the role

We are seeking an experienced Dining Manager to join our vibrant team at 2680 Harrison Food Concept Inc', a leading hospitality group in Bonifacio Global City, Taguig City Metro Manila. As Dining Manager, you will be responsible for overseeing all aspects of our dining operations, ensuring exceptional customer service and a seamless dining experience for our guests.

What you'll be doing

• Manage and lead a team of dining staff, including servers, hosts, and support personnel
• Develop and implement dining floor policies, procedures, and standards to optimise efficiency and customer satisfaction
• Monitor dining room operations, identify and resolve issues in a timely manner
• Collaborate with the culinary team to ensure menu items are presented and served to the highest quality standards
• Manage dining room inventory, budgets, and financial performance
• Provide exceptional customer service and handle any guest complaints or concerns
• Contribute to the overall strategic direction of the dining operations

What we're looking for

• Minimum of 3 years of experience in a Dining Manager or similar leadership role within the hospitality industry
• Strong knowledge of dining room operations, including staffing, inventory management, and financial reporting
• Excellent customer service skills and the ability to lead and motivate a team
• Proficient in data analysis and problem-solving to optimise dining room performance
• Adaptable and able to thrive in a fast-paced, dynamic environment
• Strong communication and interpersonal skills

What we offer

At 2680 Harrison Food Concept Inc', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement contributions, and generous paid time off. We also provide opportunities for professional development and career advancement within our growing organisation.

About us

2680 Harrison Food Concept Inc' is a leading hospitality group in the Philippines, renowned for our innovative and acclaimed dining concepts. We are passionate about creating exceptional dining experiences for our guests and are committed to maintaining the highest standards of quality and service. Join our team and be a part of our continued success!

Apply now for this exciting Dining Manager opportunity at 2680 Harrison Food Concept Inc'.

Orchard Hotel Singapore

Job Description

Assistant Front Office Manager

Reporting to the Front Office Manager, the incumbent will assist to oversee the Front Office Department and ensure a smooth and efficient day to day operation: 

• Coordinate the organizational and administrative functions in all areas of Front Office (ie. Front Desk, Call Centre, Club Lounge and Concierge) 
• Ensure all team members adhere to service and product delivery standards in order to deliver memorable guest experiences.
• Constantly review, assess, improve and establish clear SOPs and service standards.
• Manage costs to ensure profitability and procedure standards (ie. Pending account, Cash float and High balance report)
• Ensure all team members are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.

Requirements : 

• A minimum of 3 years’ experience in the similar capacity in the Hotel industry
• A degree or diploma in Hotel Management of equivalent
• Excellent interpersonal and communication skills
• Passion for delivering exceptional level of guest services
• Self-Driven, Pro-active and a Highly energetic individual
• Able to work in a fast paced environment that promotes changes and drive for achievements

Marina Bay Sands Pte Ltd

Job Description

Job Responsibilities

Operational Related

• Conduct daily briefing to ensure important information and updates are shared among team members
• Manage guest requests and ensures tasks are properly carried out
• Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
• Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
• Solicit feedback directly from guests; record feedback and use established documentation and circulation procedure to share the information
• Handle meet and greet of VIPs
• Audit Butlers' Suite Orientation and Turndown services to ensure established standards are met
• Work closely with other relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining to prepare for future VIP arrivals
• Manage the operations of the Butler Command Centre
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
  
  Departmental Related
• Communicate to Team Members departmental updates, issues and guest-related matters
• Establish assess, conducts and maintains appropriate performance appraisals (in relevant areas) as according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
• Responsible for motivating, disciplining and counseling of Team Members appropriately and in ensuring their job skills are constantly being improved and developed
• Supervise, train, schedule, mentor and evaluate Team Members
• Recommend appointments, promotions and development of all Team Members
• Respond to guest comments, requests and complaints in a timely and professional manner; take personal responsibility to resolve issues where necessary.
• Be conversant with all areas of the Butler Services Department including FIT, Group and Casino reservations; can be assigned to certain specialist areas to manage at any one time
• Be conversant with all facets of the operation including fire safety and emergency related procedures
• Disseminate and clarify understanding of all new promotional packages, rate plans and product information associated with these programs.
• Maintain close liaison with all other Departments so as to have a good understanding of other Departments' operational flow, thus ensuring seamless guest services throughout the hotel.
• Works and maintains close liaison with all the respective Section Heads within Front Office Department, ensuring smooth operational flow within the department as in accordance to company standards.
• Attend scheduled departmental meetings as required.
• Contribute ideas to improving the operations of the department. Update the Managers on any operational issues for the betterment of the department.
• Attend training sessions as and when scheduled
• Be familiar with the local community and famous events in town.
• Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Report and document special incidents that command management's attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Participates in Team Members' performance evaluation and makes fair recommendations on confirmation or promotion.
• Perform any other duties and responsibilities as and when assigned by the Manager.
  
  
  
  
  Job Requirements Education & Certification
• Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred Experience
• Minimum 1 year experience in the same capacity Other Prerequisites
• Able to communicate effectively with both English
• Excellent guest relations and communication skills
• Advanced understanding of housekeeping, food and beverage including in-suite dining, wine and spirits
• Proficient in the use of Property Management System
• Candidates must have a good command of spoken and written English
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset
• Be willing to work any day and any shift
• Well groomed and professional disposition

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Raffles Hotel Singapore

Job Description

The position is responsible for assisting the Director of Housekeeping in the overall management and strategy enactment of the Housekeeping Department.  The focus of this position is to handle the day to day flawless operation of rooms cleaning, public areas as well as laundry. 

Primary Responsibilities 

Manages the day to day housekeeping operation of rooms, public areas and laundry. 

• Oversees the daily operation of rooms cleaning as well as turndown operation from room assignment to assignment handover.
• Directly supervises the Housekeeping team and is responsible for their daily assignment of tasks and projects.
• Oversees the daily operation of public areas with focus on daily task assignments and preventive maintenance plans. 
• Oversees the daily operation of laundry ensuring uniforms as well as linen sorting out, delivery and returns are executed in a timely and effective manner.
• Acts as Director of Housekeeping during his/her extended absences as tasked by him/her or by Director of Rooms.
• Identifies and communicates daily to the Director of Housekeeping of any operational, product or guest related concerns, presents suggestions and solutions that impact guests, expenses and productivity.
• Helps maintain departmental standards related to impeccable cleanliness and personalised service to residents and guests in all areas impacted by Housekeeping.
• Ensures maximum efficiency and consistency by means of ongoing, thorough inspections and audits of suites and corridors, public spaces and back of the house.
• Performs daily audits through documented checklists of all areas as assigned by Director of Housekeeping  following Forbes, LQA and locally implemented criteria. Performs inspections and walkthroughs along with direct reports of their respective circles of influence. 
• Leads with a hands approach on supervision, constructive recommendations, clear communication and prompt follow up; enforces the hotel’s rules and regulations and departmental policies and procedures.
• Assists with interviewing, selecting and training of new colleagues. Monitors and record their progress and productivity. Ensures training hours are executed as directed by Talent & Culture and Director of Housekeeping .
• Handles minor performance challenges and supports Director of Housekeeping with appropriate documentation and counselling for all Housekeeping colleagues.
• Finalises, approves daily and weekly rosters, staffing levels, vacation and holiday schedules in accordance with forecasted occupancy and business needs, maintains and updates attendance records.
• Completes performance evaluations for direct reports, makes recommendations for promotions, salary increases and transfers.
• Monitors ongoing verbal and written communication between shifts to ensure thorough and complete handover. 
• Reviews and analyses entries in Raffles Service log book and supervises key control.
• In charge of daily ongoing and scheduled communications with associated departments through established channels regarding necessary information related to room status, group arrivals, top VIPs, special projects, out of order rooms and repair requirements.
• Works hand on hand with Butler team for a flawless handling of Lost and Found. Manages physical inventory of Lost and Found item following SOP.
• Participates in, daily and periodic departmental communication meetings and training sessions with all levels of colleagues. Assists Director of Housekeeping with post minutes and keeping training records.
• Makes sure established par stocks for room linen, uniforms, guest loan items and guest supplies are on-hand and controls consumption. In control of daily, weekly, monthly inventories and reports any discrepancies to the Director of Housekeeping.
• Liaises with outside contractors pertinent to information issued by the department head, appraises the quality and reliability of their contribution and makes recommendation for or against renewal of contracts.
• Assists Director of Housekeeping to prepare financial analysis, departmental reports and budgets, design worksheets, documents and master lists as directed.

Provides An Experience That Exceeds Residents’ And Guests’ Expectations 

• Analyses and responds to guest feedback to ensure that guest satisfaction is exceeded. Committed to continuously improve the quality of products, services and performance of team members.
• Resolves guest complaints in a sensitive, timely and appropriate manner in order to maintain the highest level of guest satisfaction and quality.
• Gathers guests’ feedback through daily interactions with guests and shares this feedback whenever relevant in a timely manner.
• Responsible for enhancing the product and services that is presented to the guest.
• Recommends and proposes changes to the product and its services based on market research and current trends. 
• Supports the Director of Housekeeping in leading the Housekeeping team with a Heartist® approach.

Management And Leadership Of The Housekeeping Team

• Plans for future needs and conducts recruitment in line with company guidelines. 
• Conducts training needs analysis for housekeeping colleague and ensures training programs are designed and implemented to meet these needs.
• Conducts probation and annual appraisals in line with hotel guidelines.
• Develops talent for growth management performance issue.
• Supports Director of Housekeeping to coach, counsel and discipline colleagues to enhance performance. 
• Establishes a productive work schedule that is in line with local labour laws.
• Supports the Housekeeping Team to be consistent in service, use a collaborative, enabling leadership style and have regular team meetings.
• Drives constant service and system improvement.
• Executes effective and consistent one on one with direct reports with mentorship and development in mind.
• Ensures that colleagues are aware of all Fire and Evacuation procedures as well as health and safety requirements.
• Ensures effective work processes in the department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that actively support Accor’s Corporate Social Responsibility program.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Well-groomed and dressed following the property and company guidelines.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Analyses and responds to guest talent satisfaction information; gives a positive commitment to continuous improvement of product and performance.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge And Experience

• Diploma or Degree preferably in hospitality or related field.
• Minimum 7 years in industry experience with minimum 5 years in middle management positions.
• Experience in luxury hotel/resort.

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.
• Exercises sensitivity and discretion when dealing with guests and colleagues issues and constantly improve the guest service experience.
• Confidently able to resolve problems and make decisions.
• Adaptable to multicultural guest needs, works with diverse cultures.
• Leadership skills developed – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-driven.
• Sense of urgency and able to set priorities.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Adecco Personnel Pte Ltd.

Job Description

If you are passionate and have prior working experience in tourism / art institutions / customer service, please reach out to us!

Our client is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art.

JOB SCOPE

• Develop, administer & maintain work roster
• Maintain Standard Operation Procedures (SOP) accuracy
• Workflow enhancement & improvement plans
• Ensuring that staff are providing excellent customer service
• Manpower deployment forecast & planning
• Set goals for performance & deadlines
• Manage a team of Executive, Supervisors & Ambassadors
• Provide assistance and information to visitors
• Perform sales transactions for gallery admission events & programs
• Perform daily opening & closing of counter, including generating reconciling daily sales reports
• Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
• Pre-print tickets for group visits & ensure sufficient ticketing management for schools
• Manage feedback & perform service recovery in accordance to stipulated guidelines

JOB REQUIREMENT

• Nearest MRT: City Hall MRT
• 5 Days Work Week (inclusive of weekends)
• 9am to 7.30pm
• Working experience in tourism / art institutions / customer service is preferred
• Service-oriented and customer centricity
• Good communication and interpersonal skills
• Self-motivated and good teamwork

** Note that this position is on a 1-year contract, subject to renewal

** Interested individuals, please click APPLY button or send your resume to zhicheng.wong@adecco.com

We regret to inform that only shortlisted candidates will be notified.

Wong Zhi Cheng

Direct Line: +65 8907 0479
EA License No: 91C2918
Personnel Registration Number: R22105888

Inter Island Manpower Pte Ltd

Job Description

Key Responsibilities: 

• Collaborate with the Chef to oversee culinary operations, including menu planning, inventory management, and food cost control
• Supervise and inspire the kitchen team, fostering a positive and productive work environment.
• Maintain the highest standards of food quality and safety, ensuring compliance with health regulations.
• Uphold kitchen hygiene standards and promote best practices within the team.
• Manage and support the development of cooks, ensuring culinary excellence at every level.
• Deliver exceptional dining experiences with a commitment to 100% customer satisfaction.
• Expertise in both Chinese and Western cuisine, creating dishes that delight our guests.

Job Requirements: 

• A minimum of 3 to 4 years of experience in the F&B or culinary industry at a supervisory level, preferably in fine dining establishments
• A passion for culinary excellence and a flair for creativity in the kitchen.

Thong Yie Sze (EA Personnel Registration No: R1112981)

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)

Please send your updated resume by clicking "Apply". Only shortlisted candidates will be notified

SKY DISTRIBUTION PTE. LTD.

Job Description

Commonwealth Concepts Pte. Ltd.

Job Description

Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction and handle all staffing issues e.g. appraisal, promotion, hiring, etc. May also plan marketing strategies with Area Manager.

Responsibilities

• Monitors outlet’s expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.
• Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff. 
• Maximize sales potential of outlet through local store marketing.
• Control labour costs through sound scheduling and improving employee productivity through training and better kitchen and dining room layouts.
• Ensure that every staff understand their duties and responsibilities. 
• Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.
• Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.
• Supervise cash flow and handle petty cash payments.
• Develop and help to implement cashier and administrative systems.
• Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Supervise operations in outlet and serve customers when required.
• Handle cashiering when others are not available. Tally cash register and bank in cash daily.
• Handle customer complaints, maintaining good customer relationships.
• Review ordering of food for the week. Control food cost by minimizing wastage during food preparation and over-stocking.
• Guide kitchen new staff on how to prepare items on the menu the PastaMania way. Prepare, check, and taste all batches of food prepared to the outlets, ensure consistency in taste, quantity, colour, temperature, and presentation of food. 
• Review customer feedback and channel this back to Assistant Outlet Chef or Outlet Chef
• Ensure that high standard of hygiene is maintained in the kitchen.
• Any ah-hoc duties assigned by Management.

Requirements

• Experience in F&B industry
• Able to perform extended shift duties; weekends & public holidays
• Enjoys interacting with people and servicing customers
• Possess good communication skills
• Able to lead, manage and motivate outlet staff
• Always keen to get feedback for improvement
• Is matured and shows good leadership skills

Other Information

• Attractive remuneration / benefits
• Location: Tampines Mall, Bugis Junction, Paya Lebar, Parkway, City Square Mall, Kallang Wave Mall

Copthorne King's Hotel Singapore

Job Description

• Lead and work together with the Supervisors to educate the respective roles and their continual development in their respective career path with the Hotel. 
• Training and development of Room Attendants/Supervisors/Assistant Housekeeper to improve the competencies of their position and develop them for career progression.
• Schedule and conduct daily communications meeting with all Housekeeping Team to enable a free two-way expression of ideas, concerns or other issues that may relate to any matter in the Hotel. 
• Share and communicate daily guest reviews, GIF, Revinate scores to Housekeeping Team. Implement and take appropriate action to rectify issues immediately.
• Conducting annual performance reviews for team members under your care.
• Assist in ensuring training and appropriate development plans for team members are implemented.
• Ensuring the maintenance and upkeep of all equipment used in the Housekeeping Department. 
• Oversee all internal/external contractors such as Landscape, Laundry, Room Attendants, Public Area Attendants, Pest control, etc. 
• Overseeing all maintenance of plants and floral arrangements within the Hotel. 
• Support the AEH/EH on budget forecasting processes for the department. 
• Represent the department in internal and external meetings and assume responsibility in the absence of AEH/EH

Geo Resort Sdn. Bhd.

Job Description

GENERAL RESPONSIBILITIES:

The Front Office Manager is responsible for the efficient and effective operation of the Front Office department, ensuring exceptional guest service, maximizing revenue, and maintaining a positive and productive work environment.

KEY RESPONSIBILITIES:

Operations Management: 

• Oversee daily Front Office operations, ensuring smooth and efficient service delivery.
• Represent management in guest interactions and handle inquiries and concerns.
• Monitor workload and adjust staffing as needed to maintain service standards.
• Ensure accurate room status information is maintained and communicated effectively.
• Manage master key control and enforce security protocols.
• Ensure timely logging and delivery of messages, packages, and mail.
• Maintain required par levels of Front Office and stationery supplies.
• Review daily Front Office reports (including Night Audit reports and log book entries) and guest feedback.
• Maintain an organized filing system for documentation, purchases, schedules, forecasts, and reports.

Guest Service Excellence: 

• Maintain the highest standards of guest service and satisfaction.
• Resolve guest issues quickly, efficiently, and courteously.
• Monitor VIP and special guest requests, ensuring their needs are met.
• Foster a culture of attentiveness, friendliness, helpfulness, and courtesy among staff.

Revenue Management: 

• Maximize room revenue and occupancy by reviewing daily status, analyzing rate variance, monitoring credit reports, and observing daily house count. 
• Monitor the selling status of the house daily (flash report, allowances, etc.).
• Monitor high-balance guests and take appropriate action.
• Prepare revenue and occupancy forecasts.

Staff Management and Development: 

• Train, cross-train, and retrain all Front Office personnel.
• Participate in the selection of Front Office staff.
• Schedule Front Office staff effectively.
• Supervise workload during shifts and evaluate employee job performance.
• Conduct regular staff meetings.
• Foster team spirit and motivation among staff.

Financial Management: 

• Prepare and manage the departmental budget.
• Work within the allocated budget for the Front Office.
• Check cashiers in and out, verify banks, and deposits at the end of each shift.
• Enforce cash-handling, check-cashing, and credit policies.

Interdepartmental Collaboration: 

• Maintain working relationships and communicate effectively with all hotel departments.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.

Policy and Procedure Implementation: 

• Ensure implementation of all hotel policies and house rules.
• Uphold the hotel's commitment to hospitality.

Reporting and Analysis: 

• Prepare performance reports related to the Front Office.
• Prepare monthly management report for the Management.

Systems Management: 

• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Other Duties: 

• Perform other duties as requested by Management.

Qualifications and Skills:

• Minimum of Degree/Diploma in Hotel Management or a related field.
• Minimum of 10 years of experience in a similar role within the hotel industry.
• Skill in developing and adhering to departmental budgets.
• Ability to lead, communicate with, and motivate employees.
• Ability to develop and guide others in professional growth.
• Fluency in English and Malay (written and spoken). Fluency in Mandarin is an advantage.
• Familiarity with a recognized Property Management System (PMS) and UBIQ system. Knowledge of Microsoft Office.

Personal Attributes:

• Confident communication and interpersonal skills.
• Multicultural awareness.
• Flexibility and adaptability.
• Ability to work independently and take initiative.
• Self-motivation and energy.
• Teamwork and decision-making skills.
• Honesty and integrity.
• Strategic thinking and problem-solving skills.

Geo Resort Sdn. Bhd.

Job Description

GENERAL RESPONSIBILITIES

The Duty Manager is responsible for the efficient day-to-day operation of the Front Office during their shift, ensuring exceptional guest service, smooth operations, and adherence to hotel standards. This role involves supervising staff, handling guest requests and complaints, overseeing night audit procedures, and acting as a point of contact for the hotel in the absence of the Front Office Manager (FOM)/ Assistant Front Office Manager (AFOM).

KEY RESPONSIBILITIES

Front Office Operations: 

• Oversee daily Front Office operations, ensuring efficient and effective service delivery.
• Ensure smooth shift transitions and proper handover procedures.
• Monitor and maintain optimal staffing levels to meet guest needs.
• Ensure the Front Office and Hotel logbooks are consistently updated and actioned upon.

Guest Service and Relations: 

• Maintain the highest standards of guest service and satisfaction.
• Handle guest requests, inquiries, complaints, and special requests promptly and professionally.
• Resolve guest issues effectively, escalating complex situations to the Front Office Manager when necessary.
• Ensure a welcoming and positive guest experience.

Staff Management and Training: 

• Supervise, train, coach, and motivate Front Office staff.
• Conduct daily briefings and training sessions for the Front Office team.
• Monitor staff performance and provide feedback and guidance.
• Foster a positive and collaborative team environment.

Night Audit Oversight: 

• Oversee the completion of Night Audit procedures, ensuring accuracy and efficiency.
• Verify the accuracy of cash drawers at the beginning and end of shifts.
• Control cash transactions at the front desk and maintain responsibility for personal bank.

Communication and Information: 

• Maintain up-to-date knowledge of room rates, promotions, and packages.
• Operate the EPBX system, managing calls, wake-up calls, and guest requests.
• Cross-check that all billing instructions are correctly updated.
• Communicate effectively with other hotel departments.

Security and Safety: 

• Ensure safety by following guest check-in and security procedures.
• Report any suspicious activity to security, the FOM/AFOM, or the Manager on Duty (MOD).
• Report any maintenance issues discovered or reported and ensure timely action.

Other Responsibilities: 

• Represent the Management in handling complaints and inquiries when required.
• Assist all departments in servicing guests during peak periods.
• Take responsibility in the absence of the FOM/AFOM.
• Perform other duties as assigned by Management.

Job Skills and Requirements:

• Degree in Hotel Management, Hospitality, or a related field.
• Minimum 5 years of experience as a Duty Manager in the hotel industry.
• Strong performance management and supervisory skills.
• Effective coaching and development skills.
• Fluency in English and Malay (written and spoken). Fluency in Mandarin is an advantage.
• Proficiency in using a recognized Property Management System (PMS) and UBIQ system.
• Proficient in Microsoft Office.

Personality and Skills:

• Confident communication and interpersonal skills.
• Multicultural awareness.
• Flexibility and adaptability.
• Ability to work independently and take initiative.
• Self-motivation and energy.
• Teamwork and decision-making skills.
• Honesty and integrity.
• Strategic thinking and problem-solving skills.
• Strong customer service orientation.
• Attention to detail.
• Good time-keeping.

PARAMOUNT MUSIC LOUNGE

Job Description

Private Advertiser

Job Description

Job description

We are seeking an experienced and dynamicFront of House Manager to lead our service team. The ideal candidate will have a proven track record in upscale dining environments and possess strong leadership and customer service skills.

Qualifications:

• With at least 2 years or more of experience as a Front of House Manager or similar role in a fine dining setting.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A passion for delivering outstanding customer service and enhancing guest experiences.
• Excellent verbal and written communication skills.
• Flexibility to be assigned to specific store or branch locations as required.
• Must be available to start immediately.

THE WESTIN SINGAPORE

Job Description

Marina Bay Sands Pte Ltd

Job Description

Job Responsibilities

Operational Related

• Be conversant with all areas of the Premium Services operations.
• Oversee close coordination, with various stakeholders, to ensure that Premium Services operations are carried out smoothly and productively.
• Oversee the day-to-day operations within the team; identifying key VIPs for the day and ensure all arrangements have been made and arrival / stay / departure arrangements are seamless.
• Handles unexpected emergency situations / guest challenge, with professionalism and efficiency, ensuring timely resolution and guest satisfaction.
• Ensure that quarterly Audits for Meet & Greets and Suite Orientations are done for all Team Members (TM), ensuring that established standards are adhered and refreshed.
• Monitoring Hotel Survey scores / Tripadvisor comments to implement strategies for improvement.
• Identifies areas for service elevation and guest experience enhancements.
• Responsible for ensuring fair scheduling and sufficient coverage across TM's shift.
• Oversee the training aspect of the TMs and mentor Supervisors, setting and maintaining high standards of interaction and guest experience.
• Conducts and manage performance appraisal.
• Conflict resolution amongst TMs, coaching and counseling provisioned in a timely manner.

Job Requirements

Education & Certification

• Degree in Hospitality, Business or related field preferred

Experience

• Minimum 2-year experience in the same capacity or a 2-year experience in a Supervisory role of a related field
• Proficient with OPERA, and all relevant property management systems
  
  

Other Prerequisites

• Excellent communication and interpersonal skills
• Fluent in English and Mandarin as this role will be required to liaise with English and Mandarin speaking guests
• Able to communicate in Mandarin as the role
• Strong problem-solving abilities and a guest-focused mindset
• Ability to handle high-pressure situations with professionalism and patience
• Proficient in MS Word, Excel and Power point applications
• Good command of spoken and written English and Mandarin, additional language is an advantage
• High attention to detail, impeccable follow-through and embodies an optimistic mindset
• Able to work on rotating shifts, weekends and public holidays

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Analyze budget and P&L for the outlet.
• Leading a team of outlet Hosts / Hostess. This position will be accountable for planning, coordinating and managing the receptions and services to ensure restaurant operations run efficiently and effectively and that customer service standards are maintained at all times.
• Work with team members in service and food preparation to formulate new promotional ideas that would impact the revenues and profitability of the outlet. Review operating results with the team and identify opportunities to improve performance.
• Ensure all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios
• On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order.
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Responsible for maintaining and coordinating reviews, discipline, staff awards, flexi days, payroll, SRFs, etc.
• Approves the schedule and flexi day requests for all restaurant staff. 
• Responsible for coordinating training of all staff as needed. Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience. High-volume, fast-paced restaurant experience is a plus

Experience

• A minimum of 5 years experience at a managerial level in a 5-star hotel or a deluxe restaurant

Other Prerequisites

• Fluent in English and knowledge of additional languages is a plus
• Be willing to work any day and any shift
• Able to perform under pressure
• Respond to visual and aural cues

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Assist General Manager in successfully opening and maintained management of Paiza Sky Residence.
• Overall knowledge of the food and beverage industry – Strong wine knowledge a plus
• Accountable for planning, coordinating and managing a medium to large staff and services to ensure efficient and effective F&B operations
• Upholding strict adherence to hygiene standards and customer service standards at all times
• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaising with other support function departments (i.e. finance, HR, procurement, etc.) ensuring the success of the restaurant
• Provide strong presence and leadership amongst the team in absence of the General Manager.
• Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency
• Develop promotional activities which generate increased revenue and stimulate increased activity.
• Review operating results with the team and identify opportunities to improve performance
• Ensure all cashiering procedures are processed in compliance with accounting standards
• Monitor and minimize wastage of consumables and maintain labor productivity ratios
• Anticipate heavy business times and organize procedures and schedules to accommodate business levels
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction
• Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues
• Responsible for coordinating training of all staff as needed.
• Coordinates inventories and orders food and beverage products, supplies and equipment as needed.
• Holds daily pre-shift meetings and departmental meetings as needed.
• Responsible for maintaining and delivering schedules, reviews, discipline, staff awards, payroll, SRFs, etc
• Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements
• Maintains guest profiles on a daily basis and takes appropriate actions as necessary

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Minimum 3-5 years experience in an integrated resort, restaurant group, private club or luxury hotel chain

Other Prerequisites

• Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.
• Enjoys problem solving and can think outside-the-box in difficult situations.
• Team oriented approach to management with a mindset of open communications.
• Capable of building and managing relationships with multiple departments as well as key customers.
• Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.
• Willing and able to work on shifts, weekends and public holidays
• Able to perform under pressure

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Worldwide Hotels Management (H) Pte. Ltd.

Job Description

The Revenue Manager leads the revenue strategy for the Worldwide Hotels portfolio, leveraging advanced data analysis, market intelligence, and strategic planning. This role drives revenue growth by optimizing pricing, inventory, and distribution strategies across all channels.

KEY KPI’s 

• KPI 1: Lead the identification and resolution of revenue challenges affecting the RevPAR Index for the Worldwide Hotel portfolio, ensuring strategies are promptly adjusted.
• KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
• KPI 3: Analyse and optimise distribution channel performance to maximize revenue opportunities, ensuring full optimisation for Direct channels, GDS, OTAs, and other key channels. 

SPECIFIC DUTIES & RESPONSIBILITIES

Revenue Analysis & Data Management

• Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System 
• Lead the WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review. 
• Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
• Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
• Generate detailed reports and presentations, providing actionable recommendations that align with the overall revenue strategy.
• Drive revenue initiatives across the organization, mentor junior associate, and lead cross-functional teams to execute revenue strategies.
• Challenge existing processes and systems, seeking innovative solutions to drive revenue, enhance value, and improve operational efficiency.
• Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution. 
• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.
• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.
• Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.
• Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.
• Strong team playing skills and act with utmost integrity.