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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Commonwealth Concepts Pte. Ltd.

Job Description

Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction and handle all staffing issues e.g. appraisal, promotion, hiring, etc. May also plan marketing strategies with Area Manager.

Responsibilities

• Monitors outlet’s expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.
• Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff. 
• Maximize sales potential of outlet through local store marketing.
• Control labour costs through sound scheduling and improving employee productivity through training and better kitchen and dining room layouts.
• Ensure that every staff understand their duties and responsibilities. 
• Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.
• Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.
• Supervise cash flow and handle petty cash payments.
• Develop and help to implement cashier and administrative systems.
• Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Supervise operations in outlet and serve customers when required.
• Handle cashiering when others are not available. Tally cash register and bank in cash daily.
• Handle customer complaints, maintaining good customer relationships.
• Review ordering of food for the week. Control food cost by minimizing wastage during food preparation and over-stocking.
• Guide kitchen new staff on how to prepare items on the menu the PastaMania way. Prepare, check, and taste all batches of food prepared to the outlets, ensure consistency in taste, quantity, colour, temperature, and presentation of food. 
• Review customer feedback and channel this back to Assistant Outlet Chef or Outlet Chef
• Ensure that high standard of hygiene is maintained in the kitchen.
• Any ah-hoc duties assigned by Management.

Requirements

• Experience in F&B industry
• Able to perform extended shift duties; weekends & public holidays
• Enjoys interacting with people and servicing customers
• Possess good communication skills
• Able to lead, manage and motivate outlet staff
• Always keen to get feedback for improvement
• Is matured and shows good leadership skills

Other Information

• Attractive remuneration/ benefits
• Location: Causeway Point / North Point / NC2

COLUMBIAN MOTORS CORPORATION

Job Description

• Candidate must possess a Bachelor's Degree in Engineering, Marketing Management, Automotive or any related field.
• At least 3 years of supervisory and/or managerial experience in Automotive work or any related job/industry.
• Has interpersonal and communication abilities.
• Computer literate.
• Knows how to drive (manual and automatic) with valid driver's license.

CapitaLand Group

Job Description

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests. 

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

SSG Hotels Pte Ltd

Job Description

Courtyard by Marriott Singapore Novena

Job Description

RE&S Enterprises

Job Description

Village Hotels

Job Description

Kabe No Ana

Job Description

Kabe No Ana

Job Description

RE&S Enterprises

Job Description

ARF RESTAURANT PTE. LTD.

Job Description

MOP SQUAD PTE. LTD.

Job Description

The role of the Executive Housekeeper is to oversee cleaning professionals in a 4-star hotel, creating their work schedules and ensuring that their cleaning is done in an effective and timely fashion.

The Company also promotes Career Progression & Development which the Executive Housekeeper can go on to higher promotions and transfers to new or different higher positions.

Duties & Responsibilities:

• Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for housekeeping staff.
• Recruit and train new employees. Checks on the work of these employees occasionally and observes the report made by the supervisors.
• Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed.
• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per company standard.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform and fixed assets.
• Develop and implement Housekeeping systems and procedures.
• Prepare reports for management information.
• Assist Purchase department in selecting suppliers for items related to Housekeeping.
• Attending and resolving guest complaints.
• Organize on-the job training and evaluate its effectiveness

Dayang Resort (Singkawang)

Job Description

Company Description
Dayang Resort Singkawang is a resort located in Pasir Panjang, Indonesia, designed to honor the country's rich artistic heritage. The resort features a local village concept with 110 well-appointed guest rooms and villas spread across 4 hectares of lush tropical landscape. It offers various amenities such as Pantai Dayang Water Park, Lazy River, children's pool & Playground, jogging track, orchard, fish ponds, and MICE facilities, providing a tranquil tourist destination for travelers.

Role Description
This is a full-time on-site role for a Front Office Manager at Dayang Resort Singkawang. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front office, managing customer check-ins and check-outs, ensuring customer satisfaction, and maintaining efficient communication with guests and staff. The role is located in Singkawang.

Qualifications
- Office Administration and Front Office skills
- Customer Satisfaction and Customer Service skills
- Strong communication skills
- Experience in hospitality industry 
- Ability to multitask and prioritize tasks effectively
- Excellent organizational skills
- Proficiency in MS Office and hotel management software

hrdayangresort@gmail.com / hr@dayangresortsingkawang.com

The St. Regis Singapore

Job Description

Commonwealth Concepts Pte. Ltd.

Job Description

Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction and handle all staffing issues e.g. appraisal, promotion, hiring, etc. May also plan marketing strategies with Area Manager.

Responsibilities

• Monitors outlet’s expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.
• Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff. 
• Maximize sales potential of outlet through local store marketing.
• Control labour costs through sound scheduling and improving employee productivity through training and better kitchen and dining room layouts.
• Ensure that every staff understand their duties and responsibilities. 
• Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.
• Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.
• Supervise cash flow and handle petty cash payments.
• Develop and help to implement cashier and administrative systems.
• Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Supervise operations in outlet and serve customers when required.
• Handle cashiering when others are not available. Tally cash register and bank in cash daily.
• Handle customer complaints, maintaining good customer relationships.
• Review ordering of food for the week. Control food cost by minimizing wastage during food preparation and over-stocking.
• Guide kitchen new staff on how to prepare items on the menu the PastaMania way. Prepare, check, and taste all batches of food prepared to the outlets, ensure consistency in taste, quantity, colour, temperature, and presentation of food. 
• Review customer feedback and channel this back to Assistant Outlet Chef or Outlet Chef
• Ensure that high standard of hygiene is maintained in the kitchen.
• Any ah-hoc duties assigned by Management.

Requirements

• Experience in F&B industry
• Able to perform extended shift duties; weekends & public holidays
• Enjoys interacting with people and servicing customers
• Possess good communication skills
• Able to lead, manage and motivate outlet staff
• Always keen to get feedback for improvement
• Is matured and shows good leadership skills

Other Information

• Attractive remuneration/ benefits
• Location: CCK / West Mall / Fusionpolis / HarbourFront / JEM

Centro Specialists Co.Ltd.

Job Description

SPECIFIC DUTIES AND RESPONSIBILITIES:

1.  Managing FSC (Food,Services & Cleanliness and condition).
2.  Ensures TOTAL CUSTOMER SATISFACTION by providing high quality FSC Standards.
3.  Exercises control procedure in product utilization, availability and inventories, daily monitoring of bar products(DIC- control procedure).
4.  Maintains staff competence and good morale.
5.  Ensures that all equipment, furniture and fixtures, utilities in all conference are in good condition and in its visibility clean at all times.

Lgosoft Corporation

Job Description

Housekeeping Duties:

• Clean and maintain assigned areas, including offices, common spaces, and restrooms.
• Dust, vacuum, sweep, and mop floors to ensure cleanliness.
• Empty trash and replace trash liners.
• Ensure cleanliness and tidiness of kitchens, break rooms, and other shared spaces.
• Restock supplies in restrooms and kitchens (e.g., soap, paper towels).
• Clean windows, glass surfaces, and mirrors as needed.
• Maintain inventory of cleaning supplies and report when reordering is necessary.
• Ensure health and safety standards are followed while cleaning.
• Assist with laundry duties, if required.

General Administrative Support:

• Assist with office organization, including filing, sorting, and organizing documents.
• Provide assistance with other tasks as directed by supervisors or management.

Skills & Qualifications:

• High school diploma or equivalent (preferred).
• Prior housekeeping experience is a plus.
• Strong attention to detail and ability to maintain cleanliness standards.
• Good communication skills and ability to follow instructions.
• Ability to work independently and manage time efficiently.
• Basic organizational skills.
• Strong reliability and punctuality.
• Ability to lift and carry items (such as packages) of various sizes.

Job Type: Full-time

LAO MA BAN MIAN PTE. LTD.

Job Description

ANYA HOSPITALITY GROUP

Job Description

QUALIFICATIONS:

• Bachelor’s degree in Hospitality Management, Tourism, or a related field;
• At least 3-5 years of experience in front office operations, guest services, or hotel management;
• Strong leadership and customer service skills;
• Proficient in front office systems (e.g., OPERA, Fidelio, or similar property management systems);
• Excellent communication, organizational, and problem solving skills, with attention to detail;
• Willing to relocate to Candelaria, Zambales

RK Recruitment Pte. Ltd.

Job Description

Job Details:

• 5 working days/ week
• 3 shift patterns (dependent on locations):
  A shift: 7.30am to 5pm 
  B shift: 1 to 10.30pm 
  C shift: 10pm to 7.30am 
• Location: Central Region/ Sentosa

Responsibilities:

• Supervise all Front Office sections and other hotel operational departments.
• Manage reception, cashier, telephone, reservation, and baggage services within the Front Office. Monitor junior staff's behavior and performance for a positive guest experience.
• Handle security-related tasks, such as directing guests in case of incidents and addressing undesirable behavior or individuals in coordination with security.
• Optimize room usage to increase revenue by closely monitoring room inventory.
• Ensure guests receive prompt, courteous service and manage guest check-in/check-out processes.
• Maintain an appropriate cash float and authorize rate changes, paid-outs, cash advances, and check acceptance following established procedures and credit policies.

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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Harry's International Pte Ltd

Job Description

We are seeking a dedicated and enthusiastic Restaurant Manager who excels in delivering exceptional customer service while managing the overall operations of the outlet. The ideal candidate will embody our core values of being genuine, generous, and curious—creating meaningful connections with guests, going the extra mile for both customers and the team, and constantly striving to improve the dining experience. A solid understanding of financial performance, including managing the outlet’s P&L, is essential for this role.

Key Responsibilities:

1. Customer Service & Engagement:

• Foster a warm and inclusive atmosphere where every guest feels welcomed and valued.
• Go the extra mile to ensure customer satisfaction, handling feedback and complaints promptly and professionally.
• Actively engage with guests, embodying curiosity to understand their preferences and create memorable experiences.

2. Outlet Operations Management:

• Oversee daily operations, ensuring smooth and efficient functioning of the restaurant.
• Maintain high standards of cleanliness, food quality, and ambiance, reflecting our genuine care for details.
• Monitor inventory levels and coordinate with suppliers for timely replenishment.

3. Team Leadership:

• Recruit, train, and motivate a high-performing team, fostering a positive and collaborative work environment.
• Lead with generosity, providing coaching, recognition, and support to team members.
• Conduct regular team briefings to align on goals and ensure excellent service delivery.

4. Financial Performance:

• Take ownership of the outlet’s P&L, analyzing revenue, costs, and profitability to ensure financial targets are met.
• Develop and implement strategies to drive revenue growth and cost efficiency.
• Demonstrate curiosity in analyzing sales reports and identifying opportunities for improvement.

5. Compliance:

• Ensure compliance with health and safety regulations, company policies, and operational standards.

Requirements:

• Proven experience as a Restaurant Manager or similar role in the F&B industry.
• Strong understanding of customer service principles and the ability to lead by example with authenticity and warmth.
• Proficient in managing an outlet’s P&L, with a focus on driving profitability.
• Excellent communication and interpersonal skills.
• A genuine passion for fostering a welcoming and inclusive environment.
• Curious and proactive approach to problem-solving and continuous improvement.
• Familiarity with inventory management and operational software is a plus.

ATELIER BY THE BAY PTE LTD

Job Description

Key Responsibilities:

1. Oversee the planning and execution of all aspects of South Indian catering events, from large weddings and corporate functions to smaller private gatherings.
    
2. Collaborate with clients to understand their needs and customize menus accordingly, ensuring a balance of delicious and appealing vegetarian and non-vegetarian options.
    
3. Develop and manage catering budgets and timelines, considering the costs associated with both vegetarian and non-vegetarian ingredients.
    
4. Ensure the timely and efficient delivery and set-up of food at off-site locations, maintaining the quality and presentation of both vegetarian and non-vegetarian dishes.
    
5. Supervise and coordinate the work of kitchen staff during catering events, ensuring proper handling and preparation of both vegetarian and non-vegetarian foods to prevent cross-contamination.
    
6. Create and adapt South Indian menus to suit the specific needs and preferences of each catering event, offering a diverse selection of vegetarian and non-vegetarian dishes.
    
7. Develop creative and innovative dishes while maintaining authentic flavors and presentation for both vegetarian and non-vegetarian options.
    
8. Consider dietary restrictions and allergies (vegetarian, vegan, gluten-free, etc.) when designing menus, ensuring suitable alternatives are available for all guests.
    
9. Ensure the consistent production of high-quality South Indian dishes for catering events, adhering to recipes and standards for both vegetarian and non-vegetarian options.
    
10. Maintain strict food safety and hygiene standards throughout the entire catering process, with a particular focus on preventing cross-contamination between vegetarian and non-vegetarian foods.
     
11. Conduct quality control checks on all dishes before delivery to ensure customer satisfaction, paying close attention to the presentation and taste of both vegetarian and non-vegetarian options.
     
12. Plan and manage the logistics of transporting food and equipment to and from off-site locations, ensuring the safe and timely delivery.
     
13. Lead and motivate a team of kitchen staff during catering events, ensuring clear communication and coordination between staff members handling vegetarian and non-vegetarian food preparation.
     
14. Train kitchen staff on catering-specific procedures, including food safety, hygiene, and efficient service, with a strong emphasis on preventing cross-contamination between vegetarian and non-vegetarian foods.
     
15. Ensure effective communication and coordination between the kitchen and other departments involved in catering operations, emphasizing the importance of maintaining the quality and integrity of dishes.
     
16. Communicate effectively with clients throughout the catering process, addressing any concerns or special requests regarding both vegetarian and non-vegetarian options.

Park Regis by Prince

Job Description

Job Summary

To assist the Rooms Division Manager in overseeing the department operations.

Job Responsibilities

Operations

• Be proficient with all the tasks of a Duty Manager and ensure all the Duty Managers adhere to the prescribed standards.
• To be thoroughly familiar with all aspects of the Rooms Division Department and the hotel and have complete knowledge of the local area and the competitor hotels.
• Supervise the day-to-day operations in the Rooms Division, ensuring set service standards are delivered. 
• Assist and guide Duty Managers and the team with resolving operational issues.
• Relieve any Rooms Division supervisory and Duty Manager positions.
• Ensure the Front Office meets all group booking requirements.

Team Management

• Plan the duty roster to ensure appropriate staffing strength is within the guidelines. 
• Maintain accurate records of all leave types within the department.
• Plan monthly room division training and keep the records and manuals. 
• Ensure all team members adhere to the prescribed grooming standards. 
• Assist with conducting interviews when necessary.
• Induct the new team members and assign a mentor to ensure the new team member settles in.
• Counsel colleagues on their job performance and keep the Rooms Division Manager informed.

Finance and Revenue

• Ensure in-house guests’ credit balances are in order. 
• Ensure Permanent Master Accounts are settled promptly. 
• Ensure the current budget is adhered to. 
• Constantly review the expenses and make recommendations to control costs. 
• Maximise revenue through upselling programs.

Others

• Maintain a highly visual presence in the main lobby.
• Review and revise, whenever necessary, the Standard Operations Procedures, manuals and materials. 
• Assist with SEIBU PRINCE Global Rewards, increasing the number of new members signed up, the number of members returning, etc. 
• Ensure all colleagues know about new promotions and current rates.
• Ensure all colleagues have been trained in the fire and emergency procedures and are fully aware of their responsibilities.
• Be proactive in making suggestions for improving the department and organisation.
• Respond to guest’s reviews timely
• Carry out any other reasonable duties as requested by the Management. 

Staff Management and Development

• Assist HR in the recruitment of new staff.
• Minimise staff turnover by ensuring a positive work environment is maintained.
• Participate in any courses as required.
• Lead by example and direct a diverse team of employees.
• Encourage and support staff and use counselling procedures to improve service and staff morale.
• Ensure staff is informed and communicates all required corporate office instructions and policies.

Training and Development

• Conduct job coaching and training for staff.
• Attend training programs as assigned by Rooms Division Manager.

Talent Profile

• Relevant experience in the hospitality industry in a similar capacity.
• Excellent written and oral communication skills.
• Ability to work under minimum supervision.
• Highly customer service oriented.
• Good management skills

QT Singapore

Job Description

Are you an experienced player within the Singapore hospitality landscape?

Looking to take your impressive career to the next level, opening Singapore’s latest and greatest F&B driven luxury Hotel?

Excited by the opportunity to work alongside and grow from our still secret but incredibly awesome Celebrity Chef and star of the Australian restaurant scene GM Doron Whaite?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff -

• Market leading, competitive salary packages paid above industry rates
• Unrivalled opportunities for development and growth
• Training and coaching from leading names in global hospitality leadership

A commitment to employees that work-life balance being paramount to a successfully performing team

We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be sharing your flair, wisdom and individuality to launch a completely new brand to the market.

You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!

This position is responsible for the restaurant events and activities, accountable for supervising daily operations, energizing day-to-day sales, maintaining quality service standards and cost control, labor costs, and adhering to all governmental regulations.

Responsibilities

• Assist in leading the restaurant efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top-line revenue and profit.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Ensure that the place of work and surrounding area is kept clean and always organized.
• Act as a Manager in duty in the absence of the Restaurant Manager in the outlet.
• Be knowledgeable of all services and products offered by the Hotel.
• Understand thoroughly the concept of the outlet and assume training responsibilities as requested by Restaurant Manager.
• Have an understanding of the monthly profit and loss statement of the department.
• Conduct all outlet meetings in the absence of the Restaurant Manager.
• Perform upselling for all items offered by the department assigned as well as offering alternatives.
• Assist in communication within the outlet and attend daily/weekly outlet meetings with the Culinary Team and foster teamwork to constantly develop the restaurant for more success.
• Attend and contribute to necessary staff meetings, departmental training, and Hotel-initiated training scheduled.
• Be knowledgeable to operate the existing system based on the trained responsibility level as assigned in the department.
• Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting.
• Plan daily routine checklist and station division according to the work schedule.
• Assist the Restaurant Manager to produce specific reports and analyses for the monthly performance meeting.
• Attend all required training as described by the department.
• Attend daily pre-shift meetings with employees on preparation, guest profile, service, and menu served.
• Report incidents that require disciplinary actions immediately to the Restaurant Manager.
• Coordinate the review of the outlet’s operations manual updates annually as requested by the Restaurant Manager.
• Support activities and cooperation with the suppliers.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Undertake reasonable tasks and secondary duties as appointed by the Restaurant Manager .
• Respond to any changes in the department as dictated by the Hotel management.
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Restaurant Manager ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Assign responsibilities to subordinates by implementing a multi-tasking principle and check their performance periodically.

QT Singapore

Job Description

Are you an experienced player within the Singapore hospitality landscape?

Looking to take your impressive career to the next level, opening Singapore’s latest and greatest F&B driven luxury Hotel?

Excited by the opportunity to work alongside and grow from our still secret but incredibly awesome Celebrity Chef and star of the Australian restaurant scene GM Doron Whaite?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff -

• Market leading, competitive salary packages paid above industry rates
• Unrivalled opportunities for development and growth
• Training and coaching from leading names in global hospitality leadership

A commitment to employees that work-life balance being paramount to a successfully performing team

We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be sharing your flair, wisdom and individuality to launch a completely new brand to the market.

You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!

The Scope:

A Rooftop Bar Assistant Manager will support the Rooftop Manager in the overall responsibility for managing operational and staffing requirements for the rooftop, maintaining the highest of standards and financial management.

 Job Responsibilities: 

• Responsible for the people, product, service, and upkeep of Rooftop. 
• Continually analyze and assess performance of the Rooftop against its stated objectives; formulate strategies and enact remedies as appropriate alongside the Rooftop Manager
• Work in conjunction with F&B, Sales, and marketing teams to formulate and strategies business and sales ideas – Explore opportunities through research and early activations. 
• Assist with staff recruitment, training and rostering of Front of House staff in order to ensure guest expectations are exceeded at all times. Training calendar to be created.
• Systems and point of sale operations
• Monitor production from the bar & kitchen to ensure high beverage & food standards for all guests.
• Involvement in relevant WHS, sustainability and food safety sub committees.
• Maintain wage and beverage costs as per targets – report daily on rostered Vs actual. 
• Maintain formal training plans, and conduct “on the job” training sessions for Front of House staff
• Support the Implementation of a Rooftop SOP’s (floor & bar), opening and closing procedures, various checklists required for service, ensuring standards are maintained at all times
• Monitor the floor and when under pressure during service, be of assistance in supervision and operation
• Monitor service team’s appearance and grooming
• Effective rostering to ensure all regular service and events are adequately covered, with sufficient notice given to staff
• Maintain a daily, weekly and monthly inspection check for all areas.  Ensure proper follow up to attain maximum cleanliness and security. Record and communicate any maintenance and cleanliness issues. 
• Be aware of and adhere to all procedures including security, fire and the Workplace Health and Safety Act

Qualification:

• Hold current Responsible Service of Alcohol certificate
• Valid WSQ Basic Food Hygiene Certificate

Experience:

• 2 years of working experience in a managerial position in relevant capacity.
• Knowledge of religious dietary requirements and Singapore Laws required. 
• Services and kitchen production flow of Ministry of Environment 

Key Competencies:

• Familiar with computer systems. 
• Excellent personal presentation 
• Project a professional image at all times 
• Demonstrate hygienic work practices 
• Organize time and work efficiently & effectively 
• Establish rapport easily and build on relationships with key partners & suppliers 
• Work under pressure without negative impact 
• Effective verbal and written communication skills 
• Develop and maintain co-operative working relationships 
• Have the ability and willingness to undertake further development 
• Have a positive “can do” attitude 
• Understand the requirements of working in the events industry and embrace them 

Dao by Dorsett AMTD Singapore

Job Description

DUTIES & RESPONSIBILITIES:

• Conducts daily audits of Guest Services Agents’ appearance, grooming and hygiene and takes daily briefing.
• Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.
• Evaluates per shift checklist, and ensures all tasks are completed.
• Supervises and assists Guest Services Agents in planning, documentation, along with all of their tasks at the Customer Service desk.
• Conducts On-The-Job training for all Guest Services Agents.
• Conducts periodic high balance check in coordination with accounting department.
• Double check next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests.
• Reviews traces for all reservations and resolves accordingly.
• Maintains accuracy of data on the Property Management System.
• Meets upon arrival or bid farewell VIP residents in the absence of senior management.
• Escorts guests to the apartment upon arrival when necessary.
• Conducts periodic checks of all luggage/parcel storage areas.
• Addresses and resolves resident complaints or concerns.
• Coordinates with Security Department in conducting investigations as needed.
• Coordinates with Drivers to ensure smooth operations and exceptional service to all residents.
• Conducts daily checking of all traces to ensure resolution of requests and assist in any difficulty encountered.
• Reports to Management any emergencies or incidents reported by residents.
• Any other duties as directed.
• Conducts Night Audit Tasks based on established procedures and guidelines.
• Prepare daily reports for Management and ensure accuracy.       
• Familiarizes herself/himself with billing and credit policies to effectively handle and process billing requirements.
• Conduct random checks on team members from other departments

Country Garden Pacificview Sdn. Bhd. - Non Exec

Job Description

Duties and Responsibilities:

Guest Service Officer

• Responsible for greeting and registering the guest.
• Providing outstanding guest service during their stay and settling the guest’s account upon completion of their stay, answer any guest inquiries regarding the city, events, and attractions.

Guest Service Supervisor

• Supervise and manage the Guest Service counter operations, including staff performance and training.
• Handle guest requests and resolve complaints efficiently.
• Maintain accurate records, manage cash and ticket transactions, and ensure equipment functionality.
• Conduct daily briefings, monitor staff attendance, and manage guest account accuracy.
• Ensure high cleanliness and orderliness at the Guest Service counter.
• Foster positive guest relations and coordinate with other departments.
• Oversee administrative tasks, including supply requisitions and report generation.
• Conduct on-the-job training and participate in staff orientation and meetings.

Guest Service Manager

• Ensure that all guest requests and concerns are addressed promptly and efficiently.
• Manage guest complaints or special requests and resolve issues to ensure guest satisfaction.
• Oversee the front desk operations to ensure smooth check-in and check-out procedures.
• Lead and supervise the guest service team, including front desk staff, concierge, and bell staff.
• Train and coach staff members to enhance their customer service skills and ensure adherence to hotel standards.
• Schedule shifts and allocate tasks to ensure adequate staffing during peak and off-peak times.
• Coordinate with other hotel departments (housekeeping, food and beverage, maintenance) to meet guest needs and resolve issues.
• Oversee lobby and public area cleanliness and orderliness.
• Monitor and maintain guest amenities and services such as room services, transport, and other special services the hotel offers.
• Ensure special attention and service for VIP guests, handling their specific needs and preferences.
• Prepare and oversee arrangements for special occasions, ensuring personalized experiences for special guests.
• Handle escalated guest complaints and provide satisfactory resolutions.
• Use feedback to improve service quality and prevent future issues.
• Ensure compliance with hotel policies, health and safety regulations, and quality standards.
• Conduct regular inspections of guest rooms, public areas, and services.

Required Education :

• Minimum Professional Certificate, Diploma or Degree in Hotel Management or equivalent.
• At least 2 years’ experience in Front Office department and experiences as Guest service position.
• Good grooming and well presentable.
• Must have strong verbal and written communication skills in English, Malay and Chinese will be advantaged.
• Strong knowledge of customer service best practices and proven ability to use good judgment

Scottland Leisure, Inc. (The Lind Hotels)

Job Description

Revenue Management :

• Develop and implement revenue management strategies that align with the organization's customer service and personalized experience goals.
• Analyze market demand, customer preferences, and pricing trends to set optimal room rates and pricing strategies that balance profitability and guest satisfaction.
• Regularly assess the effectiveness of pricing strategies and make adjustments to maximize revenue and occupancy.
• Collaborate with the sales and marketing team to develop packages and promotions that enhance the guest experience while driving revenue.

Reservations Management:

• Oversee the reservations department and ensure a seamless and personalized booking process.
• Manage the reservations system, ensuring accurate and up-to-date inventory management, rate updates, and room availability.
• Monitor reservation channels (phone, email, online travel agencies, etc.) to ensure prompt and personalized responses to booking inquiries.
• Implement and maintain reservation policies and procedures that prioritize guest preferences and satisfaction.
• Train and supervise reservation staff to provide exceptional customer service, handle special requests, and personalize the booking experience.

Customer Service and Personalized Experience:

• Foster a customer-centric culture throughout the organization, emphasizing personalized service and exceeding guest expectations.
• Collaborate with the front office and guest services teams to ensure a seamless transition from reservation to arrival and departure, providing a consistent and personalized guest experience.
• Implement guest recognition programs and loyalty initiatives to enhance customer satisfaction and loyalty.
• Resolve escalated guest issues and complaints related to reservations, demonstrating empathy and finding appropriate solutions.
• Regularly seek guest feedback and insights to identify areas for improvement and opportunities to enhance the personalized experience.

Data Analysis and Reporting:

• Collect and analyze guest data, including preferences, feedback, and stay patterns, to identify opportunities for personalization and improved guest experiences.
• Generate reports and provide insights to the management team on guest satisfaction metrics, revenue performance, and areas for improvement.
• Utilize data to develop strategies and recommendations for enhancing customer service and the personalized experience.

Collaboration and Communication:

• Collaborate closely with various departments, including sales, marketing, front office, and guest services, to align revenue strategies with customer service goals.
• Communicate reservation-related information, guest preferences, and special requests to internal teams to ensure a seamless guest experience.
• Work with the sales and marketing team to create targeted campaigns that highlight personalized experiences and attract potential guests.
• Maintain positive relationships with online travel agencies and other distribution channels while ensuring consistency in guest experience and pricing.

Technology and Systems Management:

• Stay abreast of industry trends and advancements in reservation and guest management systems.
• Evaluate and implement technology solutions that enhance customer service and enable personalized experiences.
• Ensure the accuracy and integrity of guest data in the reservations and customer relationship management systems.
• Provide training and support to staff on reservations and guest management systems to maximize their effectiveness in delivering personalized experiences.

Required Skills 

• Strong analytical skills.
• Strategic thinking
• Effective communication within internal and external stakeholders, including management, sales teams, and guests.
• Proficiency in Microsoft Office;
• Attention to details;
• Problem solving skills

 Qualifications

• Minimum of 3-5 years’ experience in related position;
• Hospitality/Tourism or other Business Management related course;
• Can work effectively under time pressure
• Must be willing to work full time and onsite at the Corporate Office in Libis, Quezon City. 

Experience 

• Experience in a 5-star or luxury hotel.
• Experience in resort or 5-star hotel chain in Revenue and Reservations. 

Best Reliable Resources Internationale

Job Description

- Must have experience with foreigners
- Must have experience in hand washing
- Good in communication using English language
- Willing to stay-in

Salary offer: 15k basic pay plus 2k food allowance

Best Reliable Resources

Job Description

- Must have experience with foreigners
- Must have experience in hand washing
- Good in communication using English language
- Willing to stay-in

A PLUS MANAGEMENT AND CONSULTING SERVICES, OPC

Job Description

The Assistant Resident Manager assists in overseeing the day-to-day operations of the events place, staycation, and resort. The role includes ensuring that all departments, including Customer Service, Housekeeping, and Maintenance, operate efficiently and provide high-quality service to guests. The Assistant Resident Manager also supports the Resident Manager in achieving the business plan's marketing goals, profitability, and overall success while ensuring guest safety and property protection.
 

• Assists in ensuring the resort's facilities, including accommodations, event spaces, and swimming pools, are well-maintained, safe, and clean.
• Aid in planning, organizing, and executing events such as weddings, conferences, and parties to ensure client satisfaction.
• Support the delivery of exceptional guest experiences from check-in to check-out and assist in resolving guest complaints promptly.
• Monitor inventory levels, including food, beverages, linens, and supplies, to ensure sufficient stock is maintained.
• Contribute to the development and implementation of marketing strategies to promote the resort and events place, including online and offline channels.
• Assist in achieving sales targets and developing relationships with clients, event planners, and travel agents.
• Help manage the resort’s online presence, including social media and website content, and engage with customers to ensure positive reviews.

Marina Bay Sands Pte Ltd

Job Description

Assistant / Manager - Business Development, Casino - International Marketing (IndoChina Region)

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

As an Assistant Manager / Manager - Business Development, Casino - International Marketing (IndoChina Region), your key responsibilities would include but not limited to:

Customer Engagement and Relationship Management

• Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
• Promote gaming products and services to the target market segments, especially towards the Premium players
• Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
• Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
• Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
• Provide accurate information especially the financial status for credit line recommendation of Premium player
• Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due

Customer Engagement and Relationship Management

• Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred

Experience

• Possess a minimum of 2-3 years solid experience in managerial positions in the field of Casino Marketing or player development.

Other Prerequisites

• Able to communicate with guests effectively in English and Vietnamese as the successful incumbent will be required to communicate with Vietnamese guests.
• In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
• In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.
• Knowledge of ACSC, Opera as well as Table Touch system is preferred.
• Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience
• Adept at balancing the need for multi-tasking and prioritization of tasks
• Embrace challenges and overcomes obstacles with positive attitudes
• Possess an ability to handle conflicts and solve problems in a culturally diverse environment
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

RECRUIT FAST PTE. LTD.

Job Description

$2,600 to $4,000 Per Month

• Working location: Sentosa
• Working hours: 5 days work week (Rotating Shifts)
- 7am to 4.30pm 
- 8am to 5.30pm
- 1pm to 10.30pm

Job Scope
• Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines.
• Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained.
• Take charge of assigned areas and ensure housekeeping services are in line with the established standards.
• Conduct random checks on service areas.
• Ensure trolleys are replenished and properly parked at designated areas.
• Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties).
• Ensure work orders and requests are carried out promptly and efficiently.
• Investigate and follow up on feedback regarding housekeeping services.

Requirements
• O-Level or equivalent.
• At least 2 years of supervisory experience in Hotel Housekeeping.
• Proactive, meticulous and able to perform strenuous activities and handle heavy load.
        
Samuel Lam 
Recruit Fast Pte. Ltd. (EA License: 23C1828) 
EA Personnel: R22108261 
Email: Samuel@recruitfast.sg        
Website: www.recruitfast.sg

Achieve Career Consultant Pte Ltd

Job Description

Salary: $2,600 - $4,000

Working hours: 5 days week (3 rotating shifts)

Working location: Village Hotel Sentosa

Job Description
 

• Ensure guest rooms and public spaces are maintained in compliance with policies, standards, and guidelines.
• Conduct regular inspections of assigned areas to ensure furniture, facilities, and equipment are properly cleaned and maintained.
• Take responsibility for assigned areas and ensure housekeeping services meet established standards.
• Perform random checks on service areas to ensure quality.
• Ensure trolleys are restocked and correctly parked in designated locations.
• Complete Room Attendant tasks, including room cleaning and assigning additional duties as needed.
• Ensure work orders and requests are addressed quickly and effectively.
• Investigate and follow up on feedback related to housekeeping services.

Hanny Nurdjaja
EA Personnel Registration No. R21101563
EA License No. 05C3451 

Far East Hospitality

Job Description

Job summary:

• Flexible hours available
• More than 4 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $2,600 - $4,000 per month
• Immediate start available

• Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines

• Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained

• Take charge of assigned areas and ensure housekeeping services are in line with the established standards

• Conduct random checks on service areas

• Ensure trolleys are replenished and properly parked at designated areas

• Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties)

• Ensure work orders and requests are carried out promptly and efficiently

• Investigate and follow up on feedback regarding housekeeping services

Luxury Careers Pte. Ltd.

Job Description

We are seeking a strategic and entrepreneurial Bar Manager to lead our bar operations with a strong commercial mindset. If you have a passion for mixology, business growth, and creating memorable guest experiences, we want you on our team!
 

Primary Job Scope:
As the Bar Manager, you will oversee all aspects of bar operations, drive team performance, and innovate on menu offerings to enhance guest experiences, while ensuring operational excellence.
 

Key Responsibilities:

• Lead and inspire the bar team to consistently deliver exceptional service and unforgettable experiences for guests.
• Design and craft signature cocktails that align with the company’s vision while catering to guest preferences.
• Plan and curate seasonal cocktail menus that reflect current market trends and business goals.
• Maintain high standards of bar operations including inventory management, hygiene, and compliance with relevant regulations.
• Collaborate with management on promotional activities and new drink launches to drive business growth.

Candidate Requirements:

• Proven leadership skills with experience in managing bar operations and building high-performing teams.
• Expertise in mixology, with a track record of creating unique and innovative cocktails.
• Strong planning abilities to develop cocktail menus that align with business needs and strategies.
• Flexibility to work night shifts and thrive in a fast-paced environment.
• Exceptional communication and interpersonal skills, with a dedication to delivering top-notch service.
   

If you are a motivated leader with a passion for creating exceptional guest experiences through innovative bar offerings, we invite you to apply and join our dynamic team!

Registration No: R22104771

EA Licence No: 22C1376

Sands of Triboa Resorts and Spa Inc.

Job Description

Develop Systematic Work Program for skill development positions to meet operational efficiency;

Develop Standard Work Processes and Policies

Conceptualize, initate feasibility and Development of Sports & Recreation Activities for ACEA 

Develop and align with ACEA branding by introducing high-quality service standards committed to provide Filipino and distinct hospitality at an international level of expectations

Conducts regular and periodic training for product and service knowledge

Lead and direct operations of Front Office through weekly meetings and daily briefings

Responsible in analyzing performance reports and finding ways to address product or service improvements under the FO Section

Attends and resolves guest problems quickly, efficiently, and courteously.

Upholds the hotel's commitment to ACEA's brand of hospitality. 

Responsible in maximizing room sales potential by diligently analyzing, managing room status and availability

Goya Boutique Resort (Bali)

Job Description

1. The front office manager provides guest service as well as supervision, direction, leadership, planning, coaching, coordinating, serving, training and participating in all areas under supervision of the front office department in accordance with the objectives, performance and quality standards established by management and company.
2. Involves on budgeting and forecasting in regards of front office department as well as cost saving campaign.
3. Responsible for the proper, efficient and profitable functioning of all areas in the front office department.
4. Ensures that the established quality standard and a high level of work performance are maintained.
5. To prepares and control budget for front office.
6. To give guidance to staff in their professional development so as to prepare them for advancement opportunities.
7. Ensure all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.

GAIA CHINESE CULINARY PTE. LTD.

Job Description

The Vikings Group

Job Description

Bachelor’s Degree in HRM and/or Culinary Arts
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.
Supervise both kitchen staff and waitstaff, providing necessary feedback.
Strong written and oral communication skills for managing business administration and personnel matters.

MCI Career Services Pte Ltd

Job Description

Our Client is Singapore’s largest collection of everyday bars and kitchens where people from many backgrounds and cultures come together through food, drinks and entertainment.  

Job Summary:

• Multiple Location
• Basic up to $5,500
• Retail Hours

Job Responsibilities:

• Create a welcoming atmosphere, engage with guests, and handle feedback professionally.
• Manage restaurant functions, cleanliness, and food quality for a smooth dining experience.
• Recruit, train, and motivate staff to maintain high performance and teamwork.
• Oversee the outlet’s P&L, control costs, and implement strategies for profitability.
• Follow health, safety, and company regulations to maintain a secure work environment.
• Ensure consistency in food preparation, service, and overall customer experience.
• Implement initiatives to increase customer satisfaction, loyalty, and revenue.
• Provide coaching, feedback, and recognition to improve team efficiency.
• Assist in promotions, special events, and strategies to attract more customers.
• Use technology and operational tools to improve efficiency and service.

Job Requirement(s):

• Proven experience as a Restaurant Manager or similar role in the F&B industry.
• Strong understanding of customer service principles and the ability to lead by example withauthenticity and warmth.
• Proficient in managing an outlet’s P&L, with a focus on driving profitability.
• Excellent communication and interpersonal skills.
• A genuine passion for fostering a welcoming and inclusive environment.
• Curious and proactive approach to problem-solving and continuous improvement.
• Familiarity with inventory management and operational software is a plus.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. 

**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Filinvest Land Inc.

Job Description

FILINVEST COMPANY: QUEST PLUS CONFERENCE CENTER CLARK

Position Summary: 

Executive Assistant Manager should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger and to help formulate solutions.

The Executive Assistant Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.

Key Areas:

1. Rooms and other Facilities
2. Restaurant, Bar and Banquet Operations
3. Financial Responsibilities
4. Occupational Health and Safety
5. Other duties as assigned

Scope and Responsibilities: 

• Supports and works with all Head of Departments in all aspects of running this hotel.
• Conducts regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters.
• Monitors and take necessary action results from Revinate Reports
• Takes immediate action on guest negative feedbacks & other issues within 24 hours for service recovery and reports to the General Manager.
• Ensures SOP implementation in all departments and check the same during routine operational checks.
• Monitors the purchase and requisitions for all department to ensure unnecessary procurements.
• Conducts inspections of all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture of Quest Hotels.
• Assesses and reviews customer satisfaction and service recovery process.
• Meets all dept. heads to review & train the staff to upkeep the human capital.
• Identifies staff learning needs and assists with development. Liaises with training manager and helps in meeting the objectives
• Monitors and maintains operation & overhead cost in order to maintain maximum revenue to the organization, submits report to the General Manager after assessment is done.
• Responsible for the overall management of the operation of the hotel as directed by the General Manager and/or any other duties assigned.
• In charge of the Hotel Operations when the General Manager is away.
• Provides narrative reviews in key areas by providing full subjective overview of the hotel featuring exceptional service as well as identifying areas of opportunity service in all guest contact areas.
• Conducts assessment of DOT Star Rating Report - broken down into specific departments and providing both the result as well as the Inspector's comment for each specific criteria.
• Conducts rounds of inspections which include room inspection, bed and bath linen cleanliness and bathroom.
• Reviews and consolidate guest reviews and take necessary action plans.
• Reviews hotel preventive maintenance.
• Conducts inspection on service programs from breakfast, guest arrival, guest departure, restaurant guest attention, room service, turn down service, employee meals, cleanliness of hotel vehicles, hotel preventive maintenance.
• Conducts Food safety assessment with Hygiene Manager.
• Ensures Exceptional Customer Service at the Golf Arena and relates facilities.
• Enforces the golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources with Golf Director and Finance.
• Empowers employees to provide excellent customer service and strives to improve service performance.
• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Liaises with Golf Directors in attending monthly regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement.
• Assesses overall day-to-day service levels of Locker Rooms, front and back of the house areas.
• Maintains budgeted beverage cost, wage cost, and supports the sales efforts to drive top-line revenue.
• Reviews findings from guest feedback with employees to develop appropriate corrective action thru Golf Revinate.

Qualifications:

• Effective oral and written communication skills
• Excellent revenue management skills with experience of budgets, P&L's and forecasting.
• Team builder
• Positive role model
• Degree or Diploma in Hospitality Management is an asset or Graduates bachelor
  degree and/or diploma in hotel or other related field
• At least 10 to 15 years in managerial position
• Experience in Property Management Software's, Revenue Management Systems
  desired.
• With good exposure on Fidelio, Opera, Agilysis, Infrasys for POS.

Integrated Nautical Resort Sdn Bhd

Job Description

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Responsible for all operational components of the hotels and ensure the smooth-running of day-to-day operations
• Drive productivity and efficiency through effective training and follow-up. Embark on suitable hotel innovation projects to enhance guest experience and improve operational efficiencies
• Develop SOPs to align operational strategies with corporate guidelines
• Maintain high standards of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
• Keep track of guest surveys and drive consistency in guest satisfaction scores to align with targets. Gather insights from data analytics to improve service performance and other areas of concern
• Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
• Ensure maintenance plans and safety measures are operational and up to date to minimize risks
• Keep abreast of Resorts World Sentosa's (RWS) Hotels online presence and implement initiatives to engage with guests
• Be aware of the latest hotel trends and make recommendations to maximize profit. Collaborate with all stakeholders to maximize room occupancy and revenue. Be aware of room packages and segment demands to manage room controls
• Understand pricing strategies and keep up to-date with competitor pricing and packages
• Analyze room sales performance, guest segmentation and channels of distribution for insights to enhance monthly financial performance and manage forecasts
• Prepare and manage the capital and operating budgets with proper resource management, including hiring and placements. Responsible for the achievement of financial targets for the hotels
• Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

Requirements

• Bachelor's degree in Hotel Management or related field
• Minimum 5 years' experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
• Excellent track record in leading large hotel teams encompassing front office, call center, housekeeping, guest services, concierge, and transportation
• Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
• A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
• Proficient with Microsoft Office tools
• Adaptable to a fast-paced and dynamic work environment

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Assist the Director of Hotels in all operational components of the hotels and ensure the smooth-running of day-to-day operations
• Implement productivity and efficiency initiatives and ensure that team members are enrolled for training. Participate and contribute to hotel innovation projects to enhance guest experience and improve operational efficiencies
• Update SOPs to align operational strategies with corporate guidelines
• Mentor team members in product knowledge and delivery of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
• Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
• Track guest satisfaction scores and investigate service lapses to maintain high standards of service to guests
• Assist in tracking of maintenance plans and conduct internal checks to ensure that safety measures are operational and up to date
• Collaborate with all stakeholders to maximize room occupancy and revenue
• Contribute to effective cost management and resource planning including hiring, rosters, and placements, so that financial targets are achieved for the hotels
• Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

Requirements

• Bachelor's degree in Hotel Management or related field
• Minimum 3 years' experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
• Excellent track record in leading a large hotel team encompassing front office, call center, housekeeping, guest services and concierge
• Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
• A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
• Proficient with Microsoft Office tools
• Adaptable to a fast-paced and dynamic work environment

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Direct, implement and maintain a service and management philosophy, which serves as a guide to team members

• Develop Food and Beverage ("F&B") service processes and standards to create a memorable experience for guests

• Develop business and financial plans with a strong focus in generating revenue for the restaurant

• Liaison and work closely with all section chefs for pre-planning, organization and execution of restaurant meals/functions

• Shows awareness of markets and up-to-date knowledge of competitors; demonstrate an awareness of new business opportunities, seizes and acts upon them

• Generate activities and seek new challenges to improve work performance; demonstrate an optimistic outlook and recover quickly from failure

• Ensure Team Members fulfill all training needs for their future development and meet service standards

Requirements

• At least 3 years' experience in the relevant managerial role, preferably in a 5 star hotel or fine dining restaurant.

• Experience with opening new restaurants is an added advantage

• Possesses a WSET Level 4 Diploma in Wines/Sommelier or its equivalent

• 5 working days per week with the ability to work on weekends/public holidays and rotating shifts

• Well organized and creative person with excellent communication and interpersonal skills

LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD.

Job Description

The St. Regis Singapore

Job Description

HAP SOON PTE. LTD.

Job Description

Career Point

Job Description

Duties and Responsibilities:

A Food & Beverage and Operations Manager is responsible for overseeing all aspects of the garden restaurant's food and beverage services  and over-all operations including:

1. Menu planning
2. Inventory control
3. Cost analysis
4. Quality standards
5. Policy making 
6. Staff management and training
7. Customer service
8. Profitability 
9. Administrative functions including cash accountability and cash management, inventory control, food safety and hygiene, personnel procedures
    

Qualifications:

• Candidate must possess a Bachelor’s degree in Marketing or any related course
• Strong leadership and supervisory skills to manage a diverse team
• Excellent communication and interpersonal skills to interact with staff and customers
• Detail-oriented and organized approach to managing operations
• Knowledge of food and beverage cost control and inventory management systems
• Understanding of food safety and hygiene regulations
• Experience in menu planning and development
• Proficiency in financial analysis and reporting