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Restaurant and Banquet Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Managing daily F&B operations of the restaurant, bar and banqueting
  • Soliciting guest feedback
  • Using that feedback to help us improve our F&B operation
  • Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the business of Fine Dining within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You love exploring new cultures.
  • You love communicating with people, even if they have trouble understanding you.
  • You truly love the sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
  • Banqueting experience is highly desirable
  • Previous experience living/working outside your home country, preferably in Asia.
  • Good F&B business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Front Office Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

For our refined and personalized hotel, we are now welcoming applicants for the position of Front Office Manager to lead our reception and guest relations team in delivering a seamless, "home away from home" experience.

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
  • Soliciting guest feedback and using it to constantly elevate our guest journey.
  • Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the boutique hotel business and the intimacy of a small, high-end property.
  • You have a strong and adventurous disposition and love exploring new cultures.
  • You love communicating with people, even when there are language or cultural barriers.
  • You find a sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
  • Previous experience in front office management in a luxury environment
  • Previous experience living/working outside your home country, preferably in Asia.
  • Strong administrative skills and business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Restaurant Manager (NAIA T3, Parañaque, Manila, Pasig)

29-Apr-2025
PLK Philippines Inc. | 53984 - Metro Manila
This job post is more than 31 days old and may no longer be valid.

PLK Philippines Inc.


Job Description

Be one of our Poppin’ new recruits for Popeyes!

We are looking for an Restaurant Manager that can help us promote an enjoyable dining experience with excellent guest experience. As the Restaurant Manager, you'll oversee every aspect of the restaurant's operations, from sales and cost management to employee retention and customer satisfaction.

This role is not just about managing, you’ll also be coaching and mentoring the team to bring the best out of them, keeping tabs on the quality of the food and service, and making sure everyone's working together.

If you're a Bachelor’s Degree in Hotel & Restaurant Management, Food & Beverage Services, Hospitality, Operations Management, or equivalent, along with 3-5 or more years of experience in a Restaurant Manager role in a Quick Service Restaurants.

We're all about customer satisfaction, and you should be too! We execute the best Quality Service and Cleanliness Standards of the restaurant and ensure that every customer who visits our restaurant leaves with a smile. If you are the right person for this opportunity, then we want YOU!

Restaurant Manager

29-Apr-2025
AS IT IS PTE. LTD. | 53967 - North Region
This job post is more than 31 days old and may no longer be valid.

AS IT IS PTE. LTD.


Job Description

Are you passionate about food, people, and delivering outstanding guest experiences? We’re looking for an experienced and motivated Restaurant Manager to lead our team and ensure every customer leaves with a smile.

What You’ll Do:
  • Oversee all daily restaurant operations, ensuring smooth and efficient service
  • Lead, coach, and inspire a team to achieve excellence
  • Maintain high standards of food quality, presentation, and service
  • Manage budgets, payroll, and inventory control
  • Handle customer feedback with professionalism and care
  • Ensure compliance with health, safety, and hygiene regulations
  • Drive sales and support marketing initiatives
What We’re Looking For:
  • Proven experience as a Restaurant Manager or in a similar leadership role
  • Strong leadership, communication, and interpersonal skills
  • Ability to thrive in a fast-paced environment
  • Passion for hospitality and delivering exceptional customer service
  • Strong organizational and financial management skills
  • Flexibility to work evenings, weekends, and holidays

Why Join us?

  • Competitive pay
  • No Dinner Shift (straight shift)
  • Medical & Dental Benefit
  • H&S insurance benefits
  • Monthly Meal & Transport Allowances
  • Monthly Incentives
  • Staff Discounts
  • Opportunities for Growth & Training

Restaurant Information

  • Working Location: National Museum of Singapore
  • (Walking distance from City Hall, Dhoby Ghaut, Bras Basah MRT)
  • Operation Hours: 10am – 7pm

Guest Services Manager (Front Office)

29-Apr-2025
Treetops Executive Residences | 53991 - Orchard, Central Region
This job post is more than 31 days old and may no longer be valid.

Treetops Executive Residences


Job Description

Responsibilities:

 

  • Manage and supervise the front office staff to ensure smooth operations and provide excellent customer service.
  • Create and implement front office policies and procedures to ensure efficient and effective operations.
  • Manage guest reservations, check-ins, and check-outs to ensure timely and accurate processing.
  • Respond promptly and appropriately to guest inquiries, complaints, and requests to resolve any issues and ensure guest satisfaction.
  • Maintain accurate and up-to-date records, including guest information and financial transactions.
  • Prepare and analyze data to identify trends and areas for improvement.
  • Ensure the front desk area is clean, organized, and presentable at all times.
  • Train, coach, and motivate front desk staff to provide excellent customer service.

 

Requirements:

 

  • Candidate with min Diploma with at least 5 Year(s) of working experience in the related field is required for this position.
  • Preferably Managerial experience in Customer Service or equivalent
  • Good interpersonal skills and positive working attitudes
  • Service oriented and able to display passion, energy and professionalism in their duties
  • Resilient, proactive and ability to work independently under minimal supervision and in a team
  • Positive attitude, excellent work ethic, and ability to adapt to change
  • Strong attention to detail and ability to maintain confidentiality
  • 5 days work week
  • Capacity to work non-traditional schedules, such as weekends and holidays as and when required
  • Staff duty meal will be provided

Executive Housekeeper

29-Apr-2025
BE GRAND RESORT | 53979 - Panglao, Bohol
This job post is more than 31 days old and may no longer be valid.

BE GRAND RESORT


Job Description

Key Responsibilities:

Housekeeping Operations:Manage and supervise the daily operations of the housekeeping department, ensuring that all areas of the resort are maintained to the highest cleanliness standards.

Develop and implement cleaning schedules for guest rooms, public areas, laundry, and back-of-house areas.

Ensure rooms are prepared according to guest specifications, in a timely manner, and with attention to detail.

Oversee linen and laundry services, ensuring proper inventory and quality control.

Staff Management & Training:

  • Lead, motivate, and manage a team of housekeeping staff, including housekeepers, room attendants, laundry attendants, and public area cleaners.

  • Conduct regular training sessions to ensure staff adheres to proper cleaning techniques, safety standards, and guest service protocols.

  • Perform performance evaluations and provide coaching to staff for their personal and professional growth.

  • Ensure staff uniforms are clean and presentable at all times.

Guest Satisfaction:

  • Maintain a high level of guest satisfaction by ensuring that guest rooms and public areas are always clean, fresh, and well-maintained.

  • Address guest complaints or concerns promptly and efficiently, ensuring prompt resolution and follow-up.

  • Work closely with other departments (Front Office, Maintenance, etc.) to coordinate guest requests and ensure a seamless experience.

Budgeting & Inventory Control:

  • Assist in the development and management of the housekeeping department’s budget, ensuring efficient use of resources.

  • Oversee the ordering, inventory, and proper storage of housekeeping supplies and equipment.

  • Monitor usage of cleaning chemicals and linens, minimizing wastage and maintaining cost control.

Health & Safety Compliance:

  • Ensure compliance with local health, safety, and sanitation regulations, including proper waste management and chemical handling procedures.

  • Regularly inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, safety, and proper maintenance.

  • Implement preventive maintenance schedules for equipment and fixtures to ensure long-term sustainability.

Reports & Documentation:

  • Maintain accurate records of housekeeping activities, including daily logs, lost & found items, maintenance requests, and inventory levels.

  • Prepare and submit weekly, monthly, and annual reports on housekeeping operations to senior management.

Key Qualifications:

Education:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.

  • Certification in housekeeping or related training is a plus.

Experience:

  • At least 5 years of experience in a housekeeping supervisory role, with a minimum of 2 years as an Executive Housekeeper, preferably in a luxury resort or hotel environment.

  • Proven experience in managing a large team, with a focus on guest service and quality control.

  • Strong understanding of housekeeping operations, budgeting, and inventory control.

Job Type: Full-time

Benefits:

  • Company events

  • Employee discount

  • On-site parking

  • Staff meals provided

Schedule:

  • 8 hour shift

  • Flextime

  • Holidays

Supplemental Pay:

  • 13th month salary

  • Overtime pay

Ability to commute/relocate:

  • Panglao, Bohol: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Sales: 1 year (Required)

Language:

  • English (Required)

Guest Experience Manager (Hotel)

29-Apr-2025
Anchor Land Holdings Inc. | 53977 - Pasay City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Anchor Land Holdings Inc.


Job Description

JOB DESCRIPTION:

  • Handle and resolve escalated guest concerns 
  • Develop relationships with repeat guests and VIPs, ensuring personalized service and special attention to their needs and preferences.
  • Maintain and uphold high standards of hospitality and service delivery, ensuring that all staff adhere to these standards consistently.
  • Oversees the entire guest journey, from their initial contact or booking to departure, ensuring exceptional service at every touchpoint.
  • Track escalated guest concerns
  • Present weekly needs analysis with action plan and recommendations – Business Intelligence
  • Coaching/Training Needs Analysis and Action Planning/Recommendation
  • Module Creation
  • Conduct customer service workshops and presentations
  • Facilitate new hire certification
  • New hire monitoring
  • Prepare new hire performance rating report
  • Set audit activities per department
  • Develop effective communication platforms for guests and staff
  • Monitor and measure guest satisfaction
  • Performance Rating System
  • Collaborate with relevant departments
  • Delivers the highest standards of hospitality at all times 
  • Adhere to company’s Grooming Standards 
  • Follow department policies, procedures and service standards.
  • Fully knowledgeable and equipped with hotel’s service recovery plan

 

QUALIFICATIONS:

  • College graduate of any Hotel and Restaurant Management or any related course;
  • With at least 1 year of experience at the same role in the same environment or any relevant experience 
  • Strong Training Facilitation Skills
  • Business Intelligence and Analytical Thinking
  • Customer Service
  • Good tracking and keen to details
  • MS Office, OPERA System and other relevant software/applications
  • Strong oral and written communication skills
  • Good time management skills
  • Flexibility/adaptability

Executive Housekeeper

29-Apr-2025
Newport World Resorts | 53978 - Pasay City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Newport World Resorts


Job Description

JOB SUMMARY

The Executive Housekeeper is responsible for leading and managing all aspects of the housekeeping department to ensure exceptional cleanliness, organization, and guest satisfaction across guest rooms, public areas, and back-of-house spaces. This role requires a balance of strategic planning, leadership, and operational expertise to uphold and exceed hotel standards, optimize resources, and cultivate a motivated and professional housekeeping team.

During the hotel's pre-opening phase, the Executive Housekeeper plays a pivotal role in establishing the department's operational framework, ensuring alignment with the hotel's brand standards, and preparing the team to deliver outstanding service upon opening. The Executive Housekeeper is also tasked with setting departmental goals and strategies to ensure a successful and efficient launch of operations.

 

RESPONSIBILITIES

Operational Management

  • Ensures the cleanliness, orderliness, and appearance of guest rooms, public areas, and back-of-house spaces, adhering to company standards.
  • Conducts thorough inspections to ensure that rooms are made as per company standards and that all public areas are well maintained.
  • Coordinates with the front office and other departments to address guest needs effectively.
  • Plans, designs, and implements efficient housekeeping workflows and contingency plans for high occupancy periods, emergencies, or staffing issues.
  • Develops contingency plans to handle high occupancy periods, emergencies, or staffing issues.

Budgeting and Inventory Control

  • Prepares the annual housekeeping budget.
  • Maintains par stock of guest supplies, cleaning supplies, linen, and uniforms.
  • Organizes inventories with Accounts and General Store for linen, uniform, and fixed assets.
  • Oversees procurement and ensures timely replenishment of supplies and coordination with vendors.
  • Oversees the selection, ordering, and delivery of housekeeping supplies, including linens, amenities, cleaning chemicals, and equipment.

Guest Service and Issue Resolution

  • Attends and resolves guest complaints.
  • Coordinates with the Head of Departments to expedite any maintenance issues.
  • Reports to management any issues, maintenance, and room status.

Systems and Compliance

  • Develops and implements housekeeping systems and procedures.
  • Implements and enforces compliance with health, safety, and environmental regulations.
  • Develops and promotes sustainable practices such as waste reduction, water conservation, and eco-friendly techniques.

People Management

  • Enforces discipline and upholds proper behavioral standards among subordinates, maintaining a fair, consistent, and non-prejudicial approach.
  • Monitors team performance, provides constructive feedback, and conducts coaching or counseling sessions as needed.
  • Identifies training needs and recommends relevant learning and development opportunities to support employees' professional growth.
  • Organizes and evaluates the effectiveness of on-the-job training programs.
  • Recommends recruitment of new personnel and collaborates with HR to recruit and onboard housekeeping staff, including supervisors, room attendants, and public area personnel.
  • Manages contracts for agency staff, ensuring adherence to work standards.
  • Approves the department’s functional manual and establishes departmental goals and KPIs aligned with the hotel’s overall vision and objectives.
  • Maintains accurate records of inventory, staff schedules, and compliance certifications to ensure efficient operations.

 

QUALIFICATIONS

  • College graduate of any four (4) year degree
  • Must have at least five (5) years of experience as an Executive Housekeeper/Assistant Executive Housekeeper or any experience in an upscale hotel, resort, or cruise line
  • Pre-opening experience is an advantage
  • Strong ability to build and maintain positive working relationships with diverse individuals, adapting communication styles to different personalities and needs.
  • Self-motivated and dependable, with a proven track record of delivering results and achieving objectives with minimal supervision.
  • Skilled in establishing rapport and trust with colleagues, clients, and stakeholders, fostering a collaborative and productive work environment.

Restaurant Manager

29-Apr-2025
R2 Group of Exclusive Brands | 53987 - Pasay City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

R2 Group of Exclusive Brands


Job Description

Katherine's Cafe is Urgently hiring for RESTAURANT MANAGER!!!


Qualifications:

  • College Level | At least 2 years complete
  • Atleast 2 years experience as Restaurant Manager
  • has strong leadership and management skills
  • Knowledge in: P&L, Food Costing, Labor Costing, Food Safety, Quality in general, FOH & BOH management, Team Management, Sales Oriented.

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

APPLY NOW!

TRAINING MANAGER

29-Apr-2025
MARIPOSA BUDGET HOTEL | 53941 - Pasig City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

MARIPOSA BUDGET HOTEL


Job Description

I. BROAD FUNCTION

Primary

  • Responsible in identifying, creating, assessing and implementing training needs/programs within the organization to enhance employees skills, productivity and quality of work.

Secondary

  • Responsible in hospitality/operations audit in branches.

II. KEY RESULT AREAS

A.

1. Develops training plan/methods based on Training Needs Analysis (TNA)

1.1 Conducts orientation sessions for new employees

1.2 Create training materials; multi visual aids and presentations

1.3 Prepares and implements training budget

1.4 Conducts/arranges applicable trainings/seminars/workshops to the employees in accordance to the training policy of the company and tracks participants training record

1.5 Resolves any specific problems and tailor training programs as necessary

2. Stays updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.

3. Familiars with traditional training methods as well as the modern training methods (mentoring, coaching, on-the-job or in classroom training, e-trainIng, workshops, simulations among others).

4. Implements and monitors training programs within the organization

4.1Creates testing and evaluation processes

4.2Conducts performance review/feedback

5.Conducts continuing education training and provides leadership development education

6.Provides logistical support, course development, delivery, evaluation, process measurements and cost management

7.Assists with the development of strategic plans

B.

Does hospitality/operations audit.

1. Assesses efficiency, effectiveness, and productivity of processes and procedures in the operations.

2. Evaluates customer service, guest experience and feedback mechanism.

3. Checks compliance with quality standard with related government agencies.

4. Measures environmental impact, sustainability and social responsibility.

5. Conducts branch visits.

 

SUPPLEMENTARY INFORMATION 

A. EDUCATION 

Graduate of any four (4) year Social Science (Psychology, Behavioral Science, Sociology),Human Resource Management, Education; post studies in the same field is an advantage 

B. WORK EXPERIENCE 

With at least five (5) years of proven work experience as Training Manager in a hotel industry. 

 

 

 

ASSISTANT FRONT OFFICE MANAGER

29-Apr-2025
Eagle Ranch Resort Port Dickson Negeri Sembilan | 53974 - Port Dickson, Negeri Sembilan
This job post is more than 31 days old and may no longer be valid.

Eagle Ranch Resort Port Dickson Negeri Sembilan


Job Description

  • Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance

  • Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

  • Ensure your team are properly trained on systems, security, service and quality standard

  • To oversee the Front Office Department and directly supervises all front office personnel and ensures proper completion of all front office duties and to achieves maximum potential in occupancy, average rate, promotion, quality guest relations and professional service.

  • Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction

  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

  • Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

  • Oversee night audit function and preparation of daily reports.

  • To prepare and compile all weekly OTA Statistic/Production Report which includes the revenue, room nites, percentage, weekly and weekends comparisons, cancellations report no show report.

  • To assist in ensuring the development of increased on line hotel sales and to implement the online marketing plans.

  • To assist ensuring that the occupancy and average room rates set in the Business Plan is achieved.

  • Perform other duties as assigned.

General Manager

29-Apr-2025
Third Eye Management Solutions Recruitment Co., Ltd. | 53970 - Pran Buri, Prachuap Khiri Khan
This job post is more than 31 days old and may no longer be valid.

Third Eye Management Solutions Recruitment Co., Ltd.


Job Description

Position: General Manager – Boutique Beachfront Resort (Live-in Role)

Reporting to: The Owner

About Varinah Resort:

Varinah Resort is a boutique beachfront retreat located in the serene surroundings of Pranburi, just south of Hua Hin. The property features a total of 56 rooms, including 8 private pool villas, blending contemporary design with the beauty of nature. Guests consistently praise the resort for its immaculate maintenance, delicious breakfast, and exceptional dining experiences, making it a favorite escape for travelers seeking tranquility and quality.

Key Responsibilities:

- Oversee all operational departments, including Front Office, Housekeeping, Kitchen, Engineering, and F&B.

- Manage full P&L responsibilities, encompassing budgeting, cost control, revenue generation, and reporting.

- Lead the resort’s sales and marketing efforts in coordination with the owner’s direction; identify local and digital channels to increase occupancy.

- Ensure smooth daily operations with high standards in guest satisfaction.

- Lead and rebuild team morale across departments; foster a culture of professionalism and unity.

- Supervise the on-site restaurant and guide the F&B Manager to enhance the dining experience.

- Ensure compliance with resort policies as well as all relevant government regulations and licensing requirements.

- Work closely with the owner, who is open-minded and willing to listen to new ideas.

Ideal Candidate Profile:

- Proven experience in resort or boutique hotel management, preferably as GM or Senior Operations Manager.

- Excellent leadership and people management skills.

- Mature, accountable, and confidential – able to take full responsibility without deflection.

- Financially literate with hands-on P&L, pricing, and cost control experience.

- Comfortable working closely with ownership while maintaining autonomy and respect.

- Thai national or long-term resident preferred; must be fluent in Thai and proficient in English.

- Adaptable to a boutique, non-corporate environment; proactive, not reactive.

What We Offer:

- Staff meals, health insurance, and on-site accommodation provided.

- Supportive ownership open to well-prepared ideas and innovation.

- Stable, well-maintained property with excellent guest feedback.

- A peaceful work environment ideal for professionals who value lifestyle over corporate pressure.

Why This Role?

This is not a corporate hotel job. It’s a chance to:
- Escape city stress and live in a tranquil coastal setting.
- Make real decisions and shape the guest experience.
- Leave a legacy by transforming a good resort into a great one.

Executive Housekeeper

29-Apr-2025
Momentus Hotel Alexandra | 54003 - Queenstown, Central Region
This job post is more than 31 days old and may no longer be valid.

Momentus Hotel Alexandra


Job Description

Reporting to the Director of Rooms, the incumbent shall be responsible for the maintenance of cleanliness, orderliness and general appearance of the hotel, creating a welcoming environment and experience for all hotel guests.

 Job Summary

  • To develop the hotel’s annual housekeeping budget which includes manpower requirement, capital requisition, supplies and amenities, housekeeping inventories.

  • To implement cost-control measures to ensure efficient use of resources, monitor and analyses expenses, identifying areas for potential savings.

  • To recruit, interview, and hire housekeeping staff in accordance with the staffing plan. To establish ongoing training and conduct comprehensive training programmes, including SOPs for all new hires.

  • To conduct performance development reviews of staff by providing constructive feedback on their performance. Identify high-potential staff to further develop them for career advancement and guide those whose performance fall short to address skill gaps.

  • To develop and document detailed cleaning procedures for all areas, including guest rooms, public areas (including restaurants, function rooms etc.), back-of-house areas, laundry, linen & uniform room operations to define quality standards and inspection checklists and implementing a system for tracking and addressing deficiencies.

  • To oversee the procurement and inventory management by identifying the required inventory.

  • To oversee the setup and maintenance of all housekeeping equipment, coordinating with the  Engineering department for any necessary repairs or installations and establishing preventative maintenance schedules.

  • Ensure the housekeeping department complies with all health and safety regulations and implement safety procedures and training programs & Maintain Material Safety Data Sheets

Requirement

  • Minimum of 5 years working experience in similar capacity in hospitality industry.

  • Excellent communications and interpersonal skills with proven ability to communicate effectively across all levels.

  • Strong attention to details.

F&B Assistant Manager

29-Apr-2025
IBIS Singapore on Bencoolen | 54005 - Rochor, Central Region
This job post is more than 31 days old and may no longer be valid.

IBIS Singapore on Bencoolen


Job Description

The F&B Assistant Manager plays a crucial role in supporting the F&B Operations Manager to ensure the highest standards of service and operational efficiency. This position demands a commitment to excellence and a thorough understanding of the food and beverage industry.

  • Collaborate with the F&B Operations Manager to develop and maintain a high-performing team, ensuring the delivery of exceptional guest service

  • Oversee departmental operations to achieve positive financial outcomes

  • Manage and supervise the Restaurant and Banquet administration to guarantee seamless operations

  • Conduct thorough evaluations of operational procedures and present strategic improvements to the F&B Operations Manager

  • Rigorously monitor work performance and presentation of subordinates, delegating responsibilities as appropriate

  • Demonstrate comprehensive knowledge of products, menus, and equipment

  • Facilitate effective communication between Kitchen and Bar for daily Restaurant & Banquet Operations

  • Represent the department at weekly meetings in the absence of the F&B Operations Manager

  • Conduct daily operational briefings for the Restaurant & Banquet staff when the F&B Operations Manager is unavailable

  • Forecast business volume accurately, considering hotel occupancy, holidays, weather conditions, and local events

  • Assist in the meticulous calculation of casual labour & contract staff costs

  • Support the F&B Operations Manager in analysing daily revenue and cost reports with precision

  • Enforce all pre-check and check control procedures across all areas, ensuring compliance with the latest updates

  • Strictly adhere to brand standards regarding the prohibition of single-use plastic containers & cutlery.

  • Vigilantly monitor the quality and timely service of all Restaurant & Banquet items

  • Maintain professional and effective communication channels with all hotel departments

  • Provide regular, comprehensive updates to the F&B Operations Manager on all matters of departmental significance

Requirements:

  • Bachelor’s Degree or Diploma in Hospitality Management

  • Minimum 3 years of relevant experience in a similar capacity 

  • Additional certification(s) in Food & Beverage will be an advantage 

  • Good communication skills

  • Strong leadership and interpersonal skills

  • Ability to work independently

  • With a positive attitude and a team player

  • Willing to work on rotating shifts, weekends, and public holidays

 

Assistant Manager, Guest Insights & Experience

29-Apr-2025
Sentosa Development Corporation & Subsidiaries | 54010 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Sentosa Development Corporation & Subsidiaries


Job Description

Overall Job Purpose

You will be part of the Marketing & Guest Experience Division team to nurture and champion guest service excellence and experience on Sentosa.

As a vital member of the Marketing & Guest Experience Division, your role is to actively promote and uphold a culture of exceptional guest service and experience across Sentosa. Your contributions will be instrumental in supporting and advancing the Division's diverse initiatives.

In your capacity, you will lead / assist the development, implementation, and supervision of training and recognition programs. These programs are designed to equip employees with the necessary skills to effectively gather and use guest insights, address issues, and enhance overall service standards. Your administration of recognition programs will serve to inspire and acknowledge employees for their commitment to enhancing guest satisfaction and loyalty. By ensuring that these initiatives align with organizational objectives, you will play a pivotal role in cultivating a culture of excellence and continuous improvement within the team, ultimately elevating the guest experience and fostering stronger guest loyalty.

As a member in the Marketing & Guest Experience Division, you are also expected to contribute and support the various initiative rolled out by the Division.

Key Responsibilities

Service Initiatives – Rewards & Recognition

  • Review, enhance or develop the organisation’s service programmes.

  • Maintain the service rewards programme digital platform, continually exploring ways to streamline processes and propose new and exciting rewards as part of service excellence recognition.

  • Coordinate Service Award initiatives and events, including, the annual CEO Star Award ceremony, Service Appreciation, etc.

  • Cultivate strong working collaborative relationship with internal divisions and Island Partners to obtain buy-in on improvement to service processes and service initiatives.

Service Quality and Training

Training Program Development:

  • Design and develop comprehensive training programs and materials focused on guest service experience, insights analysis, and experience curation and management.

  • Ensure training content is up-to-date, relevant, and aligned with current industry best practices.

Training Implementation:

  • Conduct training sessions and workshops for new hires and existing SDC and IP staff on topics related to product knowledge, guest feedback, service standards, and experience enhancement.

  • Use various training methods, including hands-on workshops, role-playing, and e-learning modules.

Needs Assessment:

  • Assess training needs through feedback from staff, performance reviews, and guest satisfaction metrics.

  • Develop targeted training initiatives to address service gaps and enhance team performance.

Monitoring and Evaluation:

  • Evaluate the effectiveness of training programs through assessments, feedback, mystery audits and performance metrics.

  • Make data-driven recommendations for improvements and adjustments to training plans.

Collaboration:

  • Work closely with the Frontliners team to ensure training aligns with departmental goals and initiatives.

  • Collaborate with HR and / or Operations Team to integrate training with overall employee development / training plans.

Documentation and Reporting:

  • Maintain accurate records of training activities, attendance, and outcomes.

  • Prepare regular reports on training effectiveness and progress towards departmental objectives.

  • Effectively manage the training account, including the timely procurement of services and related activities

Other Initiatives

Storytelling and Guided Tours:

  • To conduct storytelling and guided tours for Sensoryscape, and any other attractions, if required.

  • To develop and implement a regular schedule of group tours

  • To manage and provide ongoing training and support to volunteer guides

Job Requirements (Qualifications, Knowledge & Experience Required)

Education and Experience:

  • Relevant certifications in training or instructional design are a plus.

  • Minimum of 2-4 years of experience in training and development, preferably in a hospitality or guest service environment.

  • Experience in designing and delivering training programs, with a strong understanding of guest service principles and insights.

  • Experience in managing and implementing projects and initiatives in building service excellence culture.

Skills:

  • Strong presentation and communication skills, with the ability to engage and motivate diverse audiences.

  • Excellent organisational and project management skills, with attention to detail and the ability to handle multiple tasks/projects simultaneously.

  • Proficiency in using training software, learning management systems (LMS), and Microsoft Office Suite.

Attributes:

  • A passion for developing others and a commitment to enhancing guest experiences through effective training.

  • Strong analytical skills with the ability to assess training needs and measure program effectiveness.

  • Adaptability and a proactive approach to identifying and addressing training challenges.

Technical Skills:

  • Familiarity with e-learning tools and technologies

  • Experience in using data to evaluate training effectiveness and drive improvements

Duty Manager

29-Apr-2025
Accor Asia Corporate Offices | 53947 - Singapore
This job post is more than 31 days old and may no longer be valid.

Accor Asia Corporate Offices


Job Description


Company Description


Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.


Job Description


  • Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
  • Management of the hotel’s Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the industry.
  • Coaching and training the Front Office team to improve or maintain the high service standards
  • Effectively oversee all guest arrivals and departures, ensuring that the room allocations and check-in / check-out processes follow set procedures and are customer centric.
  • Assist Front Office for check-in and check-out whenever required in effective and efficient manner.
  • Oversee the daily movement of guest activities and be able to resolve any guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel with proper follow-up.
  • Ensure that each service shortfall guest profile is updated in PMS with accuracy and complete guest history to enhance our Return Guest program.
  • Oversee ad-hoc projects and task such as Upselling, Loyalty Recruitment, Guest Experience and Stocks Inventory.
  • Preparation of Front Office work schedules and submitting to Front Office Manager for approval on a timely manner.
  • Prepare monthly reports for the Front Office Department and revise the key performance indicators together with the Housekeeping Department and the Reservations team.
  • Monitor the upsell program. Encourage and motivate the team to achieve the daily / monthly target set by Front Office Manager. To counsel any under-performing associates, if necessary.
  • Liaise daily with the Reservations team to ensure accuracy in room allocation as well as the maximization of yield.
  • Work closely with Engineering to ensure that maintenance requests are followed up on and completed efficiently.
  • Liaise with Housekeeping to ensure that room cleanliness standards are maintained. Checking of VIP rooms prior to arrivals to ensure amenities are accorded and rooms are of highest standards.
  • Ensure that public areas are clean and well presented with regular monitoring.
  • Welcoming of VIPs in the absence of Management.
  • Supervise lobby services such as valet and bellmen duties, ensuring that guest arrivals and departures are as efficient as possible.
  • Ensure that the night audits are conducted effectively and accurately.
  • Ensure there is management support and presence visible at the Front Office and in the lobby during key periods throughout the day.
  • To check on Front Office cashier closure ensuring all paperwork are correct with no discrepancies before ending of each shifts.
  • Monitor the Front Office team members’ shift duties periodically to ensure all are completed on a timely manner.
  • To coordinate with security in the investigation of irregularities and undesirable guests. And reporting such matters to Front Office Manager and Management on a timely manner.
  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
  • To represent the Management in their absence for any emergency situation that may arise.
  • To conduct regular patrolling of the hotel premises to ensure all are in order
  • Strive to implement the Sofitel Vision and demonstrate active use of the Sofitel Values.
  • Any other reasonable request as required by Hotel Management.

Qualifications


  • Minimum of 5 years hotel operational experience, Front Office essential, 5 star luxury environment preferred.
  • Strong operational background with experience in the implementation and management of brand standards
  • Project professional image at all times through personal presentation/ interpersonal skills.
  • Experience in the coaching and development of a professional management team.
  • Recruitment, selection and training of team members.
  • Able to initiate contact and establish rapport easily.
  • Efficient organization of time and work.
  • Ability to influence others to achieve common goals.
  • Ability to lead, develop and mentor the Front Office team.
  • Appreciates and maintains an effective outlet for stress.
  • Excellent numeracy, verbal and written communication skills.
  • Has the ability and willingness to undertake further development.
  • Works under pressure without negative impact.
  • Develops and maintains co-operative working relationships.

Restaurant Floor Manager

29-Apr-2025
CORINTHIANS ASIA ENTERTAINMENT PTE. LTD. | 53959 - Singapore
This job post is more than 31 days old and may no longer be valid.

CORINTHIANS ASIA ENTERTAINMENT PTE. LTD.


Job Description

Roles & Responsibilities

Service
  • Customer Service
  • Prepare tables by setting up cutlery, utensils etc.
  • Take accurate food and drinks orders
  • Serve food and drink orders
  • Deliver checks and collect bill payments
  • Provide excellent customer service to guest
  • Arrange table settings and maintain a tidy dining area
  • Follow all relevant health department regulations
  • Area cleaning of front-of-house after service
  • Servicing Customer with personalised grilling at their table

Requirements:

  • Candidate must have at least 1 year of experience in F&B industry.
  • Candidate with prior Korean BBQ experience is preferred
  • Have a great personality and positive attitude.
  • Good customer service and interpersonal skills
  • Ability to work independently as well as in a team.
  • 6 working days per week with the ability to work on weekends/public holiday.

Housekeeper (Oasia Resort Sentosa)

29-Apr-2025
Far East Organization | 53960 - Singapore
This job post is more than 31 days old and may no longer be valid.

Far East Organization


Job Description

Responsibilities

  • Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines
  • Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained
  • Take charge of assigned areas and ensure housekeeping services are in line with the established standards
  • Conduct random checks on service areas
  • Ensure trolleys are replenished and properly parked at designated areas
  • Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties)
  • Ensure work orders and requests are carried out promptly and efficiently
  • Investigate and follow up on feedback regarding housekeeping services

Requirements

  • O-Level or equivalent
  • At least 2 years of supervisory experience in Hotel Housekeeping
  • Proactive, meticulous and able to perform strenuous activities and handle heavy load

FOOD & BEVERAGE DIRECTOR

28-Apr-2025
Coca Holding International Co., Ltd. | 53882 - Bangkok
This job post is more than 31 days old and may no longer be valid.

Coca Holding International Co., Ltd.


Job Description

Introduction:

Coca Holding International is currently seeking a dynamic and experienced F&B Director to join our team. As the F&B Director, you will play a crucial role in overseeing and managing our food and beverage operations to ensure exceptional guest experiences.

 

Responsibilities:

  • Develop and implement strategic plans and initiatives to enhance the overall F&B operations and profitability.
  • Manage and supervise all aspects of food and beverage services, including restaurants, bars, banquets, and room service.
  • Collaborate with the culinary team to create innovative menus and maintain high-quality food standards.

Requirements:

  • Proven experience as an F&B Director or similar leadership role in the hospitality industry.

In-depth knowledge of food and beverage operations, industry trends, and customer preferences.

  • Strong business acumen and ability to analyze financial data, create budgets, and achieve revenue targets.

 

Duty Manager

28-Apr-2025
Genting Malaysia Berhad | 53892 - Bentong, Pahang
This job post is more than 31 days old and may no longer be valid.

Genting Malaysia Berhad


Job Description

Job description:

  • Responsible for the smooth operation of the hotel
  • To be fully aware of the hotel’s emergency procedures with regard to safety of guests and employees
  • Responsible for handling requests and complaints from guests
  • Ensure that all employees are constantly updated on accurate hotel information
  • To ensure the front of the Hotel is clean and tidy
  • Be aware of all happenings in the hotel

 

Job requirements:

  • Certificate / Diploma in Hospitality Management / Hotel Catering with 3 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant OR
  • SPM holder with 4 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant
  • Excellent interpersonal and communication skills (both written and oral).
  • Good working knowledge of computer software applications.
  • Strong leadership and organizing skills.

Resort Manager for Cavinti Laguna

28-Apr-2025
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC | 53862 - Cavinti, Laguna
This job post is more than 31 days old and may no longer be valid.

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC


Job Description

Responsibilities
Staff management: Hire, train, and schedule staff, and conduct performance evaluations
Customer service: Address guest inquiries and complaints, and accommodate special requests
Marketing: Create marketing strategies to promote the resort and keep it full
Event planning: Arrange catering, technical equipment, and invoices for events
Budget management: Maintain the resort's budget and pay bills
Quality control: Ensure that the resort meets quality standards
Maintenance: Arrange contractors to work on repairs
Supplies: Order supplies for the resort
Guest services: Oversee guest services, including housekeeping, food and beverage, and attractions

General Manager (COO In-Training) | Food and Beverage Industry (lg)

28-Apr-2025
Quess (Philippines) Corp | 53865 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

Quess (Philippines) Corp


Job Description

As the General Manager (COO In-training) of a food industry, you shall be responsible for providing strategic direction, driving growth, and overseeing all aspects of the company operations, including but not limited to: Operational Oversight: provides leadership and direction to all departments, ensuring efficient and effective operations across the organization.

Financial Management: oversees financial planning, budgeting, and forecasting activities. Monitor financial performance and implement measures to achieve profitability targets and financial sustainability. Business Development: identifies and pursue new business opportunities, partnerships, and strategic alliances to expand the company's market presence and revenue streams.

Foster relationships with key stakeholders and industry leaders. Talent Management: builds a high-performing team culture and provide mentorship and support to employees at all levels of the organization. Customer Satisfaction: drives a customer-centric approach to business, ensuring that products and services meet or exceed customer expectations.

Compliance and Risk Management: ensures compliance with relevant laws, regulations, and industry standards. Identify and mitigate risks to the business, proactively addressing issues as they arise. Communication and Stakeholder Engagement: serves as the primary spokesperson for the company, representing its interests to external stakeholders, including customers, investors, partners, and the media.

Qualifications and Preferences: Education and Background: Bachelor's degree in Business Administration, Hospitality Management, Food Science, or a related field (Master’s degree or MBA preferred). At least 5-10 years of progressive leadership experience in the food and beverage (F&B) or hospitality industry. Proven track record of managing operations, driving profitability, and achieving growth in a food service or retail setting.

Industry-Specific Expertise: In-depth understanding of restaurant operations, including kitchen management, food safety standards, and customer service excellence. Strong knowledge of financial planning, budgeting, and cost control specific to the F&B sector. Familiarity with market trends, particularly in Cebu City or the Philippine F&B market, and the ability to adapt to local customer preferences.

Leadership and People Management: Demonstrated ability to lead and inspire teams, with strong skills in coaching, mentoring, and performance management. Experience in implementing organizational changes and fostering a culture of collaboration and continuous improvement. Strategic and Operational Skills: Ability to create and execute strategic plans to achieve business goals, including revenue growth and market expansion.

Exceptional decision-making and problem-solving skills, with a hands-on approach to managing day-to-day operations. Interpersonal and Communication Skills: Excellent communication and negotiation skills to manage relationships with suppliers, partners, and stakeholders. Strong customer focus with the ability to build loyalty and enhance the overall guest experience.

Technical Skills: Proficiency in using modern restaurant management systems, POS software, and data analytics for operational efficiency. Other Attributes: Willingness to work in Mandaue City and adapt to the fast-paced demands of the food industry. Strong entrepreneurial mindset with a passion for food and hospitality.

High level of integrity, professionalism, and commitment to the brand’s values and mission. Work Setup: Hybrid – ”work from anywhere” model (onsite and remote options) Flexible/ Hyflex – flexible working times within core work hours Benefits: Day 1 HMO Coverage - Comprehensive Healthcare Program and Benefits for Employees and Extended Healthcare Benefits and Assistance for Dependents Group Life & Accident Insurance Coverage Generous Leave Credits - Vacation Leaves, Sick Leaves, and Birthday Leave Sick Leave Conversion - Unutilized sick leave credits convertible to cash Work Tools (i.e., Company-provided SIM Card Mobile Data Plan, and Laptop and accessories) #J-18808-Ljbffr

Assistant Hospitality Manager

28-Apr-2025
Audemars Piguet (Hong Kong) Limited | 53887 - Central and Western District
This job post is more than 31 days old and may no longer be valid.

Audemars Piguet (Hong Kong) Limited


Job Description

RESPONSIBILITIES:

Client Experience Management

  • Develop customer experience and reinforce brand messages in line with the company’s values

  • Work closely with retail team to improve customer experience to create loyalty to the brand and to generate sustainable business growth

  • Follow-up Mystery Shopping and set up necessary action plans with regards to hospitality and customer experience

  • Meet and engage with clients to understand their needs, preferences and expectations

  • Benchmark the competition in terms of client experience

  • Act as a lifestyle specialist of the company, be the main contact for luxury dining and entertainment establishments, maintain strong relationships with partners in Hong Kong

  • Coach the team to instil hospitality and customer-centric mindset, as an effort to continuously elevate overall customer experience at AP House Macau

  • Monitor and reinforce professional grooming of the team

Training:

  • Work closely with Human Resources and Training Manager to define training training programs for the team’s competence in hospitality (e.g. F&B, dining etiquette, luxury lifestyle etc)

Brand Activations :

  • Be the main contact point for Brand, CRM and Retail departments to assist in brand activation events and activities

  • Welcome and follow up local and international VIP clients in events

Assistant Manager - Housekeeping

28-Apr-2025
Andaz Singapore | 53914 - Central Region
This job post is more than 31 days old and may no longer be valid.

Andaz Singapore


Job Description

Come join us to express your Andaz as Assistant Manager - Housekeeping if the following describes you.

Your foundation in housekeeping is solid. Your passion for the people on your team and the impact they have on guest care fuels your day. You strive for the most efficient way to complete tasks safely and enjoy sharing what you know.

You will be responsible to assist with the smooth and efficient running of the Housekeeping department. The Assistant Manager -Housekeeping is responsible to assist the Executive Housekeeper in managing the day-to-day operation of the housekeeping department, including the training and supervision of attendants and team leaders.

Director of Revenue Optimization

28-Apr-2025
Shangri-La Singapore | 53921 - Central Region
This job post is more than 31 days old and may no longer be valid.

Shangri-La Singapore


Job Description

Are you a strategic thinker with a passion for maximizing revenue in the hospitality industry? Do you have a proven track record of implementing effective pricing and revenue management strategies? If so, an exciting opportunity awaits you at our properties as the Director of Revenue Optimization.

The Director of Revenue Optimization is a multi-property leadership role, responsible for the effective strategic and tactical implementation of Revenue Management, maximizing hotel room revenue through effective pricing and inventory management. The DORM is responsible for employing existing technologies and operations processes to maximum advantage and aligning the Hotel Revenue Management strategy to meet targeted goals.

Key Responsibilities:

  • Drives revenue and profits for the property.

  • Analyze competitive reports and formulate appropriate strategies through use of data intelligence systems such as IDEAS, Travelclick -Demand 360 and OTA Insights.

  • Conduct in-depth analysis of market trends, demand patterns, and competitive landscape to identify revenue opportunities and create pricing strategies that drive profitability.

  • Oversee the pricing and inventory management processes to ensure optimal utilization of hotel inventory and to drive revenue growth.

  • Collaborate with the sales and marketing teams to align revenue strategies with promotional activities and demand generation efforts.

  • Utilize data analytics and business intelligence tools to monitor performance, identify revenue leakage, and create actionable insights to improve revenue performance.

  • Conduct regular and ongoing training sessions to keep relative team members in touch with new and changing initiatives.

Experience:

  • Able to lead and motivate the team and develop associates to their fullest potential.

  • Minimum 3-5 years in a Director of Revenue and/or Revenue Manager capacity or same position, other relevant experience is a plus.

  • Able to adapt to dynamic changing situations and to deliver effective presentation to Management.

  • Strong understanding of distribution channels, revenue management best practices, and industry trends.

  • Exceptional analytical and strategic thinking skills, with the ability to translate data into revenue optimization strategies.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.

If you are a results-driven professional with a strong background in revenue management and a passion for driving revenue growth in the hospitality industry, we invite you to apply for this exciting opportunity to join our team as the Director of Revenue Optimization. Let's work together to create impactful revenue strategies and ensure the continued success of our properties.

Head Sommelier

28-Apr-2025
Fairmont Singapore & Swissôtel The Stamford | 53922 - Central Region
This job post is more than 31 days old and may no longer be valid.

Fairmont Singapore & Swissôtel The Stamford


Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Head Sommelier

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Work with Chef and outlet manager on menu promotion and wine pairing selection

  • Work with suppliers and F&B promotion/Purchasing department to obtain best price products and introduce right wines to suit outlets need or promotion base on guest feedback or menu offering

  • Check wine storage areas for proper supplies, organization and cleanliness. Rectify any cleanliness/organization deficiencies

  • Maintain par levels for wine stock, supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business

  • Review sales of previous day and conduct requisition of items required for business

  • Ensure wine orders are received correctly, properly stored/recorded and kept secured

  • Ensure that the wine lists are updated, available and in good condition for each meal period

  • Check the wine stands, decanters, linen, ensuring agreement to standards and cleanliness of wine cellar

  • Recommend suitable wine for guests to enhance their dining experience and ensure the compliance of LQA standards and delivery of Service Promise

  • Lead a Heartist® approach to guest experience/service with the F&B team

  • Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up on correct procedures implemented by outlet manager as to prevent future recurrence

  • Focus on the dining experience for LCAH members

  • Ensure that safe working practices are followed including emergency procedures

  • Assist other outlet to organize and implement wine promotions and special functions periodically

  • Assist in control measures on wine cost for the outlet and to be in line of budget

  • Maintain and check the outlet’s/heart of the house’s cleanliness and comply with the F&B sanitation and hygiene rules and regulations

  • Participate in departmental leadership activities as a member of the team

  • Maintain levels of confidentiality and discretion for guests

  • Develop own knowledge and skills as a contributing member of the F&B team

Qualifications:

  • Minimum WSET Level 2 and above

  • Experience in similar size/style of 5* hotel

  • Diploma in Hospitality Management

  • Evidence of Leadership / People management

  • Good interpersonal and communication skills

  • Able to work under pressure and independently

  • Good interpersonal skills with ability to communicate with guests and all levels of colleagues and management

  • Service oriented with an eye for details

  • Good computer skills and proficient in Microsoft Office-Words & Excel

  • Good problem solving and decision making skills

  • Effective conflict management skills, respecting a diverse, multi-cultural environment

  • Use sensitivity and discretion in supporting guest needs

  • Lead to constantly improve the guest service experience and team performance

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

 

Hotel Manager

28-Apr-2025
EEST Energy Services (Thailand) Ltd. | 53883 - Chon Buri
This job post is more than 31 days old and may no longer be valid.

EEST Energy Services (Thailand) Ltd.


Job Description

- Responsible for the day-to-day running of a small hotel and all the staff.

- Set up systems to keep services running smoothly and resolve problems.

- Meeting guests and handling customer complaints and queries.

- Promoting and implementing marketing strategies.

- Managing budgets/expenses and maintaining statistical and financial records planning maintenance work and events.

- Deal with maintenance issues, shortages in staff or equipment, renovations etc.

- Plan activities and allocate responsibilities to achieve the most efficient operating model ensuring efficient management and providing strategic direction.

- Training and supervising staff at all levels

Pastry Chef

28-Apr-2025
Allegiant Manpower Group Solutions Inc. | 53863 - Clark Freeport Zone, Pampanga
This job post is more than 31 days old and may no longer be valid.

Allegiant Manpower Group Solutions Inc.


Job Description

A pastry chef is a culinary professional specializing in creating and preparing pastries, desserts, and other sweet baked goods, often requiring creativity, attention to detail, and strong baking skills.
Key Responsibilities:
Preparation and Baking: Preparing ingredients, following recipes, and baking a variety of pastries, cakes, breads, and other sweet items.
Decoration and Presentation: Decorating pastries and desserts to ensure beautiful and tasteful presentation.
Recipe Development: Developing new recipes for seasonal menus or special events.
Inventory Management: Maintaining and managing inventory of ingredients and supplies.
Quality Control: Ensuring the quality and consistency of baked goods.
Kitchen Operations: Maintaining a clean and sanitary work environment.
Teamwork and Leadership: Working with other kitchen staff and potentially managing a team of pastry chefs or bakers.
Time Management: Effectively managing time and prioritizing tasks to meet deadlines.
Customer Interaction: Interacting with customers, particularly for custom orders like wedding or birthday cakes.

Duty Manager

28-Apr-2025
SOFITEL SINGAPORE CITY CENTRE | 53905 - Downtown Tanjong Pagar, Central Region
This job post is more than 31 days old and may no longer be valid.

SOFITEL SINGAPORE CITY CENTRE


Job Description

Job Description:

  • Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department

  • Management of the hotel’s Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the industry.

  • Coaching and training the Front Office team to improve or maintain the high service standards

  • Effectively oversee all guest arrivals and departures, ensuring that the room allocations and check-in / check-out processes follow set procedures and are customer centric.

  • Assist Front Office for check-in and check-out whenever required in effective and efficient manner.

  • Oversee the daily movement of guest activities and be able to resolve any guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel with proper follow-up.

  • Ensure that each service shortfall guest profile is updated in PMS with accuracy and complete guest history to enhance our Return Guest program.

  • Oversee ad-hoc projects and task such as Upselling, Loyalty Recruitment, Guest Experience and Stocks Inventory.

  • Preparation of Front Office work schedules and submitting to Front Office Manager for approval on a timely manner.

  • Prepare monthly reports for the Front Office Department and revise the key performance indicators together with the Housekeeping Department and the Reservations team.

  • Monitor the upsell program. Encourage and motivate the team to achieve the daily / monthly target set by Front Office Manager. To counsel any under-performing associates, if necessary.

  • Liaise daily with the Reservations team to ensure accuracy in room allocation as well as the maximization of yield.

  • Work closely with Engineering to ensure that maintenance requests are followed up on and completed efficiently.

  • Liaise with Housekeeping to ensure that room cleanliness standards are maintained. Checking of VIP rooms prior to arrivals to ensure amenities are accorded and rooms are of highest standards.

  • Ensure that public areas are clean and well presented with regular monitoring.

  • Welcoming of VIPs in the absence of Management.

  • Supervise lobby services such as valet and bellmen duties, ensuring that guest arrivals and departures are as efficient as possible.

  • Ensure that the night audits are conducted effectively and accurately.

  • Ensure there is management support and presence visible at the Front Office and in the lobby during key periods throughout the day.

  • To check on Front Office cashier closure ensuring all paperwork are correct with no discrepancies before ending of each shifts.

  • Monitor the Front Office team members’ shift duties periodically to ensure all are completed on a timely manner.

  • To coordinate with security in the investigation of irregularities and undesirable guests. And reporting such matters to Front Office Manager and Management on a timely manner.

  • Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.

  • To represent the Management in their absence for any emergency situation that may arise.

  • To conduct regular patrolling of the hotel premises to ensure all are in order

  • Strive to implement the Sofitel Vision and demonstrate active use of the Sofitel Values.

  • Any other reasonable request as required by Hotel Management.

Job Requirements:

  • Minimum of 5 years hotel operational experience, Front Office essential, 5 star luxury environment preferred.

  • Strong operational background with experience in the implementation and management of brand standards

  • Project professional image at all times through personal presentation/ interpersonal skills.

  • Experience in the coaching and development of a professional management team.

  • Recruitment, selection and training of team members.

  • Able to initiate contact and establish rapport easily.

  • Efficient organization of time and work.

  • Ability to influence others to achieve common goals.

  • Ability to lead, develop and mentor the Front Office team.

  • Appreciates and maintains an effective outlet for stress.

  • Excellent numeracy, verbal and written communication skills.

  • Has the ability and willingness to undertake further development.

  • Works under pressure without negative impact.

  • Develops and maintains co-operative working relationships.

Head Chef

28-Apr-2025
The Bakery Depot Pte Ltd | 53868 - East Region
This job post is more than 31 days old and may no longer be valid.

The Bakery Depot Pte Ltd


Job Description

About the role

Cedele is seeking an experienced and passionate Head Chef to oversee the central kitchen operations of our well-established bakery and cafe. As Head Chef, you will be responsible for leading a team of skilled chefs, creating innovative menu items, and ensuring the highest standards of food quality and presentation. This is a full-time position based in our East Region location.

What you'll be doing

  • Develop and implement creative, seasonal menus that align with the company's brand and customer preferences

  • Manage and mentor a team, ensuring they are properly trained, motivated and working efficiently

  • Oversee food preparation, presentation and service to guarantee consistent quality and timely delivery

  • Maintain strict adherence to food safety and hygiene regulations

  • Manage inventory, ordering and budgeting for the kitchen department

  • Collaborate with the management team to identify new opportunities and continuously improve operations

What we're looking for

  • Minimum 5 years of experience as a Head Chef or Senior Sous Chef in a reputable cafe, restaurant or bakery

  • Strong background in modern European and Asian cuisine with a passion for baking and pastry

  • Excellent leadership, communication and team management skills

  • In-depth knowledge of food safety, hygiene and inventory management

  • Creativity and a flair for developing innovative menu items

  • Ability to work under pressure and meet deadlines

Hotel Housekeeper

28-Apr-2025
HPlus Solutions | 53918 - Geylang, Central Region
This job post is more than 31 days old and may no longer be valid.

HPlus Solutions


Job Description

HPlus Solutions is hiring a Full time Hotel Housekeeper role in Geylang, Singapore. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning, Afternoon
    • Sunday: Morning, Afternoon
  • No experience required for this role
  • Expected salary: $1,800 - $2,200 per month

FULL-TIME Hotel Housekeeper / Cleaners needed @ North Side (Sembawang/Yishun/Admiralty/Canberra)

Job Details:

Workdays per week: 6 days / 5.5 days per week

Working hours: 8am to 5pm

Salary : $1800 - $2000

Choose between working on Saturday or Sunday (for 6 days or 5.5 days)

Convenient public transportation

Positive work environment

Climbing of stairs is required; max 3 stories

Walking is required from one building to another

Job Scope:

Maintain high standard of cleanliness in guestrooms

Clean and sanitize guestrooms

Clean and replenish amenities in restrooms

Dispose any trash in guestrooms and restrooms

Notify the Supervisor/Manager on any damages, deficits and disturbances

Monitor and report when low on cleaning supplies

Adhere strictly to rules regarding health, safety and security regulations.

No experience needed. Training will be provided

Restaurant Manager @ Blue By Alain Ducasse [ICONSIAM]

28-Apr-2025
Siam Paragon Development Co., Ltd. | 53876 - Khlong San, Bangkok
This job post is more than 31 days old and may no longer be valid.

Siam Paragon Development Co., Ltd.


Job Description

SUMMARY:

As Restaurant Manager at Blue by Alain Ducasse, you will be responsible for the direct operational management of the FOH team. As Restaurant Manager, you will be required to support the Restaurant General Manager and be able to step in when required.


PRIMARY RESPONSIBILITIES:
 

  • To ensure that the restaurant is ready to operate at the highest standard by driving the FOH team

  • To contribute to a good economic and human resources management of the restaurant, maintaining high moral standards

  • To increase our regular clientele by networking and obtaining repeat custom

  • To maintain service standards and contribute to the briefing

  • To actively supervise restaurant Mise en place, maintain the standards of Ducasse Paris

  • To manage, drive and develop all service staff.

  • To actively supervise restaurant open/close check lists

  • To make contribute to staff interviews and recruitment

  • Conduct monthly report with stewarding regarding inventory and breakages

  • To take orders, and drive the service

  • To ensure that customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures in place

  • To ensure the banking and billing are completed accurately at all times, followed by daily reports

  • To maintain the relationship with Ducasse Paris team and keep a kind relations with the partner’s F&B department.

  • To liaise with suppliers in order to ensure that the restaurant is always adequately stocked (linen, chemicals etc)

  • To actively supervise training sessions to ensure that staff can perform their duties correctly

  •  Other duties as assigned by Restaurant General Manager

 QUALIFICATIONS:

  • Previous experience in similar establishment (same standing)  5 years

  • Experience in establishing recruitment, training and leadership systems

  • Prior restaurant management position, with opening experience preferred

If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organisation, we encourage you to apply for this exciting opportunity.

Interested person may send your resume to pilailak.w@iconsiam.com 
or contact to K.Pilailak Tel. 084-438-3279 

Restaurant Manager

28-Apr-2025
One Touch Education Sdn Bhd | 53858 - Kota Bharu, Kelantan
This job post is more than 31 days old and may no longer be valid.

One Touch Education Sdn Bhd


Job Description

One Touch Education Sdn Bhd is hiring a Full time Restaurant Manager role in Bandar Kota Bharu, Kelantan. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • No experience required for this role
  • Expected salary: RM1,700 per month

Assistant Restaurant Manager

28-Apr-2025
One Touch Education Sdn Bhd | 53859 - Kota Bharu, Kelantan
This job post is more than 31 days old and may no longer be valid.

One Touch Education Sdn Bhd


Job Description

One Touch Education Sdn Bhd is hiring a Full time Assistant Restaurant Manager role in Bandar Kota Bharu, Kelantan. Apply now to be part of our team.


Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Saturday: Morning, Afternoon, Evening
    • Sunday: Morning, Afternoon, Evening
  • No experience required for this role
  • Expected salary: RM1,500 per month

F&B Assistant Manager - Origin & Bloom

28-Apr-2025
Marina Bay Sands Pte Ltd | 53923 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

Job Responsibilities

The Assistant Manager will assist the Manager in planning, coordinating and managing staff and services to ensure the Restaurant operations run efficiently and effectively and that customer service standards are maintained at all times. The Assistant Manager will be leading a team of Captains, Cashiers, Hosts and Service Attendants.

This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff, and liaise with executive management to ensure that Marina Bay Sands’ short and long term goals are met

  • Support the Management team in achieving the financial, service and other related goals that have been set for the outlet through diligent and proactive management skills

  • Deputize for the General Manager, Assistant General Manager and Manager during his/her absence

  • Work with staff in service and food preparation to minimize wastage and increase productivity and efficiency

  • Review operating results with the team and identify opportunities to improve performance

  • Monitor all cashiering procedures are processed in compliance with accounting standards. Monitor and minimize wastage of consumables and maintain labor productivity ratios

  • On a regular basis, inspect table set-ups; check for cleanliness, neatness of the restaurant environment ensuring compliance with standards of cleanliness and order

  • Inspect food items are set in proper quantities and to Hotel standards

  • Review the reservation book, pre-assign designated tables and follow up on all special requests

  • Inspect that specified amount of food menus and wine lists are available and in good condition for each meal period

  • Anticipate heavy business times and organize procedures to handle extended waiting lines. Seek support from other outlets where appropriate

  • Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business

  • Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues

  • Supervise, mentor, train, schedule and evaluate staff. Prepare and deliver all staff reviews.

  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction

  • Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

  • Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues

  • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements

  • Maintains staff files

  • Responsible for maintaining and delivering reviews, discipline, staff awards, flex days, payroll, SRFs, etc

  • Approves the schedule and flex day requests for all restaurant staff

  • Responsible for coordinating training of all staff as required

  • Coordinates inventories and orders food and beverage products, supplies and equipment as required

  • Maintains guest profiles on a daily basis and takes appropriate actions as necessary.

  • Holds daily pre-shift meetings and departmental meetings as needed

Job Requirements

Education & Certification

  • Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience

  • A minimum of 3 years’ experience at a managerial level in a 5-star hotel or a deluxe restaurant

Other Prerequisite

  • Fluent in English, knowledge of additional languages is a plus.

  • Knowledge of cuisines, their preparation and service.

  • Be willing to work any day and any shift.

  • Able to perform under pressure.

F&B Assistant General Manager - Paiza Sky Residence

28-Apr-2025
Marina Bay Sands Pte Ltd | 53925 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

  • Assist General Manager in successfully opening and maintained management of Paiza Sky Residence.

  • Overall knowledge of the food and beverage industry – Strong wine knowledge a plus

  • Accountable for planning, coordinating and managing a medium to large staff and services to ensure efficient and effective F&B operations

  • Upholding strict adherence to hygiene standards and customer service standards at all times

  • This role will encompass the formulation and implementation of operating procedures and standards, the management and development of team members, and liaising with other support function departments (i.e. finance, HR, procurement, etc.) ensuring the success of the restaurant

  • Provide strong presence and leadership amongst the team in absence of the General Manager.

  • Work with team members in service and food preparation to minimize wastage and increase productivity and efficiency

  • Develop promotional activities which generate increased revenue and stimulate increased activity.

  • Review operating results with the team and identify opportunities to improve performance

  • Ensure all cashiering procedures are processed in compliance with accounting standards

  • Monitor and minimize wastage of consumables and maintain labor productivity ratios

  • Anticipate heavy business times and organize procedures and schedules to accommodate business levels

  • Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

  • Respond to guest comments, requests and complaints in a timely and professional manner. Take personal responsibility to resolve issues

  • Responsible for coordinating training of all staff as needed.

  • Coordinates inventories and orders food and beverage products, supplies and equipment as needed.

  • Holds daily pre-shift meetings and departmental meetings as needed.

  • Responsible for maintaining and delivering schedules, reviews, discipline, staff awards, payroll, SRFs, etc

  • Manages Human Resources responsibilities for assigned department(s) to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies and legal requirements

  • Maintains guest profiles on a daily basis and takes appropriate actions as necessary

Job Requirements

Education & Certification

  • Diploma/Degree in hospitality or related field preferred

Experience

  • Minimum 3-5 years' experience in an integrated resort, restaurant group, private club or luxury hotel chain

Other Prerequisite

  • Possess a comprehensive set of F&B service and operations skills and a focus on VIP customer service.

  • Enjoys problem solving and can think outside-the-box in difficult situations.

  • Team oriented approach to management with a mindset of open communications.

  • Capable of building and managing relationships with multiple departments as well as key customers.

  • Administration knowledge of F&B operations and Quality management, proficient in Microsoft Office programs.

  • Willing and able to work on shifts, weekends and public holidays

  • Able to perform under pressure

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Revenue Manager

28-Apr-2025
Worldwide Hotels Management (H) Pte. Ltd. | 53867 - Marine Parade, Central Region
This job post is more than 31 days old and may no longer be valid.

Worldwide Hotels Management (H) Pte. Ltd.


Job Description

The Revenue Manager leads the revenue strategy for the Worldwide Hotels portfolio, leveraging advanced data analysis, market intelligence, and strategic planning. This role drives revenue growth by optimizing pricing, inventory, and distribution strategies across all channels.

 

KEY KPI’s 

  • KPI 1: Lead the identification and resolution of revenue challenges affecting the RevPAR Index for the Worldwide Hotel portfolio, ensuring strategies are promptly adjusted.
  • KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
  • KPI 3: Analyse and optimise distribution channel performance to maximize revenue opportunities, ensuring full optimisation for Direct channels, GDS, OTAs, and other key channels. 

 

SPECIFIC DUTIES & RESPONSIBILITIES

Revenue Analysis & Data Management

  • Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System 
  • Lead the WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review. 
  • Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
  • Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
  • Generate detailed reports and presentations, providing actionable recommendations that align with the overall revenue strategy.
  • Drive revenue initiatives across the organization, mentor junior associate, and lead cross-functional teams to execute revenue strategies.
  • Challenge existing processes and systems, seeking innovative solutions to drive revenue, enhance value, and improve operational efficiency.
  • Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution. 
  • Participate in company's sustainability effort for the environment and being an inclusive employer.

 

Job Requirement

  • Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.
  • Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.
  • Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.
  • Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.
  • Strong team playing skills and act with utmost integrity.

Assistant Front Office Manager

28-Apr-2025
Okada Manila | 53900 - Metro Manila
This job post is more than 31 days old and may no longer be valid.

Okada Manila


Job Description

I. MAJOR RESPONSIBILITIES AND DUTIES:

 

  • Has knowledge of operational system being used in Front Office such as Opera Property Management System, Vision, EDC Machines and other machines/equipment’s being used at the operations.
  • Establishes and maintains department organization, manning and productivity ensuring a smooth operation based on forecasted occupancy.
  • Hires the best individual based on the market condition
  • Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections
  • Maintains and enforces all quality standards and procedures from guest’s pre-arrival, to guest’s arrival, during guest’s stay and departure
  • Manages the group requirements to ensure that commitments are efficiently delivered
  • Checks and monitors departures and arrivals
  • Monitors workflow in the various sections under the Front Office; ensures that all areas are properly covered
  • Conducts Rooms Controlling meeting and team briefings, monthly meetings
  • Monitors daily room situations
  • Handles guest complaints and service recovery
  • Drives upsell revenue
  • Prepares, reviews and submit all reports in a timely manner
  • Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests and colleagues
  • Identifies the training needs of the Front Office team and conducts the training whenever possible
  • Performs other tasks that maybe assigned by the Management from time to time
  • Actively participates in hotel activities

 

II. JOB SPECIFICATIONS

 

Educational Requirement:

  • Diploma or degree in Hospitality Management is preferable

 

Experience Requirements:

  • Minimum of 3-5 years management experience in a Front Office position within a luxury 5 Star International Hotel
  • International or local customer relations exposure

 

Skills and Attributes:

Leadership Skills

  • Has effective leadership skills, staff motivation
  • Excellent in planning and has good execution skills
  • Displays exceptional commitment to improving customer service
  • Motivates others to achieve business objectives and common goals
  • Provides visible leadership to employees

 

Technical Skills

  • Understanding of Hotel Property Management System (preferably Opera)
  • Has good financial and business acumen
  • Computer literate

 

Other Qualifications:

  • Skilled in written and spoken English
  • Service oriented, has initiative, calm and organized
  • Able to work under pressure, on overtime, on flexible shifts
  • including overnight, weekends and holidays on rotation basis

Sous Chef (Japanese Cuisine)

28-Apr-2025
Okada Manila | 53902 - Metro Manila
This job post is more than 31 days old and may no longer be valid.

Okada Manila


Job Description

I. MAJOR RESPONSIBILITIES AND DUTIES

  • Supervises daily operations of the kitchen to ensure consistent production of high quality food items to meet or exceed guest expectations

  • Assists the Chef de Cuisine and Senior Sous Chef in performing administrative tasks

  • Ensures that duty rosters of rank and file personnel are properly filled out so that the manpower distribution is relevant and consistent with the operational demands of the department

  • Maintains food stock levels of sufficient quantity to prevent oversupply and avoid spoilage and unnecessary expiration of food items

  • Responds to and handles food related guest complaints and issues professionally for immediate service recovery and maintain guest satisfaction

  • Designs training modules and conducts skills training based on training needs for skills development and professional growth of staff

  • Assesses all food preparation equipment and fill out maintenance reports and work orders to ensure equipment is operating at its optimum potential

  • Coordinates with the Senior Sous Chef in maintaining strict adherence to Food Hygiene and Sanitation standards

  • Coordinates with the Chef de Cuisine and Human Resources Dept. regarding disciplinary procedures for non-compliance to hotel policies on conduct and behavior

  • Completes other relevant tasks assigned by the Chef de Cuisine

 

II. JOB SPECIFICATIONS

Educational Requirement:

  • Preferably college graduate with degree in HRM or related course

Experience Requirements:

  • 12 years culinary experience specifically in Japanese cuisine; 3 years in the same capacity

Leadership Skills:

  • Able to communicate and coordinate with the service to manage smooth flow of operations

  • Must have strong organizational skills

  • Must have training and coaching skills

  • Able to make recommendations to Immediate Superior regarding promotions and succession

Technical Skills:

  • Must possess working knowledge of procurement software (i.e RedRock)

  • Must possess working knowledge of employee scheduling software (i.e. Mizzisoft)

Other Qualifications:

  • Must have strong administrative skills

  • Able and willing to work for long hours and on holidays

Assistant Information Technology Manager - Cordis, Hong Kong

28-Apr-2025
Langham Hotels (Cordis) Limited | 53891 - Mong Kok, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

Langham Hotels (Cordis) Limited


Job Description

Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

About Langham Hospitality Group

 
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

 
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

 

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service.

 

We are seeking a person who can be a strong support in the I.T. team.


Are you devoted to?

  • Work as a team to assist in maintaining smooth operation of in-house computer systems
  • Provide I.T. support to both hotel guests and colleagues

Are you vibrant with?

  • Related experience, preferable in hotel
  • Good communication and interpersonal skills
  • A cheerful personality at work, and follow policies and procedures

Do you have memorable qualities, such as?

  • Devoted to the well-being of your guests and colleagues 
  • Reliable, thoughtful, detailed
  • Friendly, caring, seamless, intuitive

“Cordis” means HEART in Latin.  We look after our colleagues with HEART:

  • Open culture: You like to express yourself, we like to listen
  • Agile career opportunities
  • Global growth opportunities with 35+ new hotel openings in pipeline
  • Work-life balance (5-day work week)
  • Free duty meals
  • Free staff accommodation in overseas hotels
  • Life, medical/dental, hospitalisation insurance, and more

 

For more information about the property, please visit https://www.cordishotels.com/en/hong-kong/

If you are the person we’re looking for, please contact us immediately.

Please send your resume to via Apply Now.

Personal data collected will be treated in confidence and used for recruitment purposes only.

---

CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3072

F (852) 3552 3079

 

For more information about Cordis, Hong Kong, please visit: https://www.cordishotels.com/en/hong-kong/

 

Assistant Executive Housekeeper

28-Apr-2025
Royal Plaza On Scotts | 53916 - Orchard, Central Region
This job post is more than 31 days old and may no longer be valid.

Royal Plaza On Scotts


Job Description

Job Summary:

Reporting to the Executive Housekeeper, you will be overseeing, managing, and directing the day-to-day operations in the Housekeeping department. You will play a key leadership role in maintaining a clean, hygienic, safe, and comfortable environment, while driving the team to consistently deliver the highest standards of housekeeping service to create colorful guest experiences.

Job Responsibilities:

  1. Oversee the daily work assignments and duty roster of Housekeeping personnel, ensuring tasks are carried out efficiently and according to standards.

  2. Identify training needs, implement departmental training plans, and ensure staff are properly trained in the use and care of all housekeeping equipment, including monitoring maintenance and repair needs.

  3. Conduct daily briefings and communicate changes to the team when needed.

  4. Assists the Executive Housekeeper in personnel matters such as (but not limited to) manpower planning, interviewing, performance management, counselling, and establishing effective employee relations.

  5. Support the Executive Housekeeper on departmental issues, acting on his / her behalf during his / her absence.

  6. Monitor cost and manage the monthly expenses and forecast of the department. Assist in the preparation of annual manpower and expenses budget.

  7. Inspect guest rooms, public areas, and VIP rooms daily to ensure cleanliness, functionality, and adherence to quality standards, directly resolving any discrepancies or issues.

  8. Collaborate with Front Office to ensure availability of clean, vacant rooms, and with Engineering to address repair and maintenance needs promptly.

  9. Liaise and work closely with external vendors such as pest control, housekeeping contractor and laundry services, ensuring outsourced services meet hotel standards.

  10. Ensure guest requests and preferences are met, responds to guest complaints, and takes appropriate service recovery actions to enhance guest satisfaction.

  11. Continuously evaluate standard operating procedures to ensure staff performance aligns with organizational standards, while ensuring compliance with housekeeping policies, procedures, and guidelines.

  12. Review and analyze guest feedback, and initiates improvements as needed.

  13. Oversee store requisitions, monitor par stock levels, and implement cost-effective strategies for managing housekeeping supplies and equipment.

  14. Plan, schedule, and manage periodic deep cleaning, while collaborating with the Engineering department on preventive maintenance initiatives.

  15. Respond to emergencies following established protocols.

  16. Any additional duties or projects assigned by Management.

Requirements:

  1. Min. 3 years of managerial experience in Housekeeping within the Hospitality industry

  2. Strong leadership and team management abilities

  3. Excellent interpersonal and problem-solving skills, with the ability to work independently under tight deadlines

  4. Knowledge of the OPERA system

  5. This is a shift-based position across a 5-day work week

Front Desk Manager

28-Apr-2025
EM Grand Spa | 53860 - Paranaque City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

EM Grand Spa


Job Description

Supervising day-to-day operations of front desks and reception areas
Training and managing staff
Addressing customer complaints and queries
Managing budgets and preparing reports
Assisting the Front Office Manager in administering front office functions

Hotel Manager

28-Apr-2025
Frontier Ortigas Hotel and Resort Corporation | 53898 - Pasig City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Frontier Ortigas Hotel and Resort Corporation


Job Description

 

Job Description

  • The Hotel Manager oversees the daily operations of Rooms, Kitchen, Restaurants, Bar and Events, Engineering, and Security departments.

  • Reports directly to the General Manager and is responsible for planning and organizing the functions of the departments, ensuring alignment with budget goals, guest service standards, safety protocols, and overall maintenance through effective leadership, supervision, and motivation.

  • Assists in the development and implementation of the Business Plan, Marketing Plan, Budget and Management by Objectives Programmes to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.

  • Co-ordinates functions and activities with General Manager and Corporate associates as appropriate.

  • In the absence of the General Manager, assumes responsibilities and authorities as appropriate. Keeps General Manager informed of any unforeseen events which may occur in his absence.

  • Interacts with guests and individuals outside the hotel, including, but not limited to current and potential clients, Corporate Executives, owing company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community

  • Ensure highest level of service standard through supervision of Hotel Department heads.

Assistant Guest Relation Manager

28-Apr-2025
Elephanthills Co., Ltd. | 53884 - Phanom, Surat Thani
This job post is more than 31 days old and may no longer be valid.

Elephanthills Co., Ltd.


Job Description

- Responsible for the overall management of the operation of the hotel. 

- Monitor the co-ordination between all departments for smooth & efficient operations. 

- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. 

- Maintain constant communication with management and staff to ensure proper operations of the organization - Providing timely and constructive feedback to all direct reports as and when required either formally or informally. 

- Any other duties assigned.

 

Tel 0932433248

Assistant Manager - Materials

28-Apr-2025
Andaz Singapore | 53927 - Rochor, Central Region
This job post is more than 31 days old and may no longer be valid.

Andaz Singapore


Job Description

  • Assists Materials Manager with the development and maintenance department’s policies and procedures (PNP) and standard operation procedure (SOP) within the Division.

  • Assists Materials Manager to carry out annual review on department PnPs & SOPs to accurately reflect any changes.

  • Assists Materials Manager to establish and maintain a system of documentation for preferred supplier listing, Hotel purchase list, product specification listing, etc.

  • Assists the Materials Manager to enforce internal control Policy and Procedure throughout the department, regarding purchasing, receiving, inventory control and issuing processes.

  • Assists to monitor all cost in the Materials Department and initiates and maintains measures to control these.

  • Contributes to all forecasting and business planned activities by providing historical information and cost projections.

  • Align individual and team’s goals to contribute to business and financial objectives of the hotel

  • Assists the Director of Finance and Materials Manager with the preparation and regular update of the Materials Departmental Budget and ensuring that targets are met and costs are effectively controlled.

  • Implements and enforces all operating and control procedures to ensure that movement of goods into and within the hotel is properly accounted for.

  • Advises departments directly of any excessive purchases or consumption of inventory and to recommend practices to reduce such cost, including alternative sources for products.

  • Assists in the input and maintenance of system data namely: Item Codes, Par Stock, items to be included as inventory items, re-order points, item listing, and Purchase Orders, Unit of Measure, and inventory levels for all items maintained in inventory.

  • Coordinates purchase specifications for food and beverage in conjunction with purchasing, receiving, and issuing.

  • Assists to conduct annual performance reviews and regular check-ins with team members so as to support their professional development goals.

  • Provide guidance and training to any Materials associates and when required, ensure all Materials associate are performing to the Department required standards.

Restaurant Manager

28-Apr-2025
DC FIRM CORPORATION | 53866 - San Juan, Balagtas, Bulacan
This job post is more than 31 days old and may no longer be valid.

DC FIRM CORPORATION


Job Description

Key Responsibilities:
• Manage day-to-day restaurant operations, ensuring smooth service and guest satisfaction.
• Lead, motivate, and train front-of-house and back-of-house staff.
• Monitor and maintain quality standards for food, service, cleanliness, and ambiance.
• Handle guest feedback and resolve any complaints promptly and professionally.
• Manage inventory, ordering, and supplier relationships.
• Create staff schedules and manage labor costs efficiently.
• Assist in planning and executing special events and promotions.
• Implement and maintain health, safety, and sanitation standards.
• Collaborate with the culinary team to ensure menu consistency and quality.
• Analyze sales reports and suggest ways to optimize profitability.
• Foster a positive and professional work environment aligned with Eraya’s culture and values.
Qualifications:
• Proven experience as a Restaurant Manager or similar role, preferably in upscale or contemporary dining.
• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Good understanding of restaurant financials (P&L, budgeting, forecasting).
• Knowledge of Asian cuisine and fine dining service standards is a plus.
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong organizational and communication skills.
• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
Benefits:
• Competitive salary
• Service Charge
• Staff meals
• Tips
• Free Motorcycle Parking

Housekeeper (Oasia Resort Sentosa)

28-Apr-2025
Far East Organization | 53917 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Far East Organization


Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).



Job description:

Responsibilities
  • Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines
  • Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained
  • Take charge of assigned areas and ensure housekeeping services are in line with the established standards
  • Conduct random checks on service areas
  • Ensure trolleys are replenished and properly parked at designated areas
  • Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties)
  • Ensure work orders and requests are carried out promptly and efficiently
  • Investigate and follow up on feedback regarding housekeeping services
Requirements
  • O-Level or equivalent
  • At least 2 years of supervisory experience in Hotel Housekeeping
  • Proactive, meticulous and able to perform strenuous activities and handle heavy load

Sous Chef - Pica Pica

28-Apr-2025
Epicurean Management Limited | 53890 - Sheung Wan, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Epicurean Management Limited


Job Description

Responsibilities:

  • Assist the Head Chef in daily kitchen operations and food preparation

  • Oversee and mentor junior chefs and kitchen staff

  • Ensure high standards of food quality, presentation, and consistency

  • Maintain a clean, safe, and organized kitchen environment, adhering to hygiene and safety standards

  • Assist in inventory management, stock control, and supplier orders

  • Ensure efficient coordination during busy periods to meet service deadlines

 

Requirements:

  • Proven experience as a Sous Chef or in a similar role, with a minimum of 3 years. Spanish cuisine experience is a plus

  • Strong knowledge of kitchen operations and culinary techniques

  • Ability to work under pressure in a fast-paced environment

  • Good communication and organizational skills

  • Good command in written and spoken English and Chinese

Benefits:

  • 8-Day Off/Month

  • 10-14 Days Annual Leave

  • Duty Meal

  • Medical Subsidization

  • Discretionary Bonus

 

Attractive remuneration and fringe benefits will be offered to the right candidates. Interested parties, please provide your availability, current and expected salary by clicking “Apply Now”.

We are an equal opportunity employer. All applications received will be used strictly for selection purposes only. Your application may also be considered for other suitable positions within the Epicurean Group. Unsuccessful applications will be destroyed after 6 months. 

General Manager | Claudine

28-Apr-2025
The Lo & Behold Group | 53869 - Singapore
This job post is more than 31 days old and may no longer be valid.

The Lo & Behold Group


Job Description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

As General Manager, you will help to steer our ship through different landscapes, identifying business opportunities and having direct ownership of the business’ impact and outcomes. As a leader, you will also be in a position to have a lasting impact on people: through shaping the guest experience and nurturing your team.

Your responsibilities include:

Duties & Responsibilities:

This role requires a leader who is visible, energetic and has strong ethics. You will be passionate about developing the team while maintaining and promoting a management philosophy that culminates in guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans.

You will be accountable for the restaurant’s business performance, and in setting the overall goals in alignment with the overall strategic direction. This person will have an overall responsibility for the management of all operations of the restaurant and in maintaining high standards of excellence.

As a member of the restaurant’s leadership team, this person will actively represent the restaurant’s mission and values as appropriate at Board meetings and external events. You will be comfortable with stakeholders’ management and balancing the best outcomes in the best interests of the venue.

General Management

  • Overseeing daily operations - manage restaurant standards and guest service.
  • Having strong wine/beverage knowledge and market trends to provide the direction and vision to the beverage team.
  • Developing and executing well thought through plans to achieve daily and monthly targets.
  • Manage staff, overseeing work schedules and assigning specific duties.
  • Create and improve standard operating procedures for service and product preparation.
  • Oversee venue equipment and facilities management / maintenance.
  • Conduct regular audits on the general cleanliness and maintenance of the venue and take corrective action as necessary.
  • Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance with local food safety standards.
  • Plan and manage activities with the Marketing department relating to sales promotions, events, etc.
Human Resource & Financial Management
  • Manpower planning and budgeting.
  • Supports the Chef Partner with the overall responsibility on Odette’s Profit & Loss statement.
  • Analyze Point of Sales (POS) reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools.
  • Ensures staff development plans are in accordance to the needs of the business.
  • Determine staffing requirements, interview, hire and train new employees, and oversee the administrative processes while in compliance with local employment laws.
  • Drives the direction and expectations for the team to achieve team goals.
  • Implementing training and development strategies for the front of house team.
  • Monitors and liaises with the group Human Resources team on all venue related support required.
  • Liaises with group Human Resources team regarding employee movements and performance feedback.
  • Ensures that balance of venue specific expectations is in compliance with the group’s mission and vision.
We love people who:
  • Go above and beyond to make someone else's day.
  • Are thoughtful and kind, while upholding high standards.
  • Own outcomes and drive solutions.
  • Are ever-curious and always learning.
Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

Click on Apply or send your CV via Whatsapp to 80687635.

Should your application progress to the next stage, we will be in contact to arrange an interview.#J-18808-Ljbffr

Chief Operating Officer (COO) based in Singapore or REMOTE

28-Apr-2025
INTERNATIONAL PEOPLE SOLUTIONS | 53870 - Singapore
This job post is more than 31 days old and may no longer be valid.

INTERNATIONAL PEOPLE SOLUTIONS


Job Description

Job description

We're on the hunt for a skilled Chief Operating Officer for our client, a major player in the mobile advertising scene. This is a bit hush-hush, but we need someone with serious experience in growing companies, especially in the ad game. You'll be the right-hand person to the CEO, making things happen and streamlining operations.

About the Role: Our client is making waves in the mobile advertising world, focusing on their own tech and O&O inventory. They're big in two areas:

  1. Gaming: Think Rewards Technology & own app. Gamers make money, developers get ad profits. Win-win, right?

  2. Non-Gaming: In-house software for Fintech, Insurance, Shopping, and more.

Your Responsibilities:

Team Building/Development:

  • Create a work vibe that everyone loves.
  • Train and develop the crew to be all-around stars.
  • Set policies that keep the culture on point.
  • Make sure everyone's got a clear path for career growth.
  • Be the mentor everyone wishes they had.
  • Help pick the right folks who fit right in.

Operational Efficiency:

  • Make sure every department is running smoothly.
  • Handle day-to-day business stuff and coordinate with all the departments.
  • Automate tasks so everyone can be super productive.
  • Team up with the CEO/Product squad for features that make life easier.
  • Keep the money stuff in check, making sure everyone gets paid on time.
  • Set up KPIs and reports so each department knows how awesome they're doing.
  • Tech integration with MMPs? Yeah, you got that covered.
  • Support teams? Make 'em efficient and automate problem-solving.

Management Duties:

  • Team up with the CEO to make the company dreams a reality.
  • Dive into new areas of business that could be the next big thing.
  • Make sure the CEO has the lowdown on the company's financial game.
  • Help with financing and investment stuff.
  • Build a stellar executive team.
Requirements
  • 5+ years in operations management.
  • Know the ins and outs of (mobile) advertising and gaming and how different departments operate.
  • Budgeting and forecasting experience.
  • Proven track record of growing companies from startup to established.
  • Experience managing tech teams.
  • Familiarity with support systems like Intercom.
  • Expertise in hiring and team-building.
  • Highly organized and adept at prioritizing.
  • Strong communication skills, both verbal and written.
  • Proficient in conflict resolution.

If you're up for the challenge and ready to be the COO superhero, hit us up! This gig is the next big thing, and we want you on the team. Apply now, and let's make some waves together!

#J-18808-Ljbffr

Chief Engineer

28-Apr-2025
Accor Asia Corporate Offices | 53871 - Singapore
This job post is more than 31 days old and may no longer be valid.

Accor Asia Corporate Offices


Job Description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart , Join us and become a Heartist .

Job Description

Job Purpose

This position is responsible for ensuring the efficient operation of the hotel property and all its equipment, ancillary maintenance and repair services and protection of the Owner's asset. Structural aspects of the hotel as well as the maintenance of grounds and external facilities fall within the span of responsibility of the Chief Engineer.

Primary Responsibilities

Operation

  1. Conduct daily briefings and ensure that all pertinent information is well received by team members.
  2. Supervise and manage daily activities of the department.
  3. Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
  4. Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations.
  5. Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors.
  6. Supervise the maintenance and repair of the interior and exterior of buildings, hotel rooms and contents.
  7. Ensure the execution and achievement of the hotel's preventive maintenance program.
  8. Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions, etc.
  9. May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third-party security firm contracted for such purposes.
  10. Monitor budget and control expenses within all areas of the department.
  11. Participate in the preparation of the annual departmental operating budget and financial planning.

Team Management

  1. Plan for future staffing needs.
  2. Interview, select and recruit team members.
  3. Identify and develop team members with potential. Mentor and train appropriate employees for upward growth.
  4. Conduct performance reviews with the team.
  5. Constantly monitor team members’ appearance, attitude and degree of professionalism.
  6. Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
  7. Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
  8. Prepare payroll and gratuity reports.
  9. Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operational issues and provide a regular forum for department communication.

Other Responsibilities

  1. Be fully conversant with hotel fire & life safety/emergency procedures.
  2. Comply with hotel and department policies and procedures at all times.
  3. Attend all briefings, meetings and trainings as assigned by management.
  4. Report for duty on time wearing clean and complete uniform at all times.
  5. Maintain a high standard of personal appearance and hygiene at all times.
  6. Perform other reasonable duties assigned by the Management of the Hotel.

Qualifications

• Bachelor’s degree in Engineering.

• Minimum 5 - 10 years of relevant experience in a similar capacity.

#J-18808-Ljbffr

Colony Kitchen - Sous Chef (Modern Western Cuisine)25071302

28-Apr-2025
The Ritz-Carlton Millenia Singapore | 53872 - Singapore
This job post is more than 31 days old and may no longer be valid.

The Ritz-Carlton Millenia Singapore


Job Description

JOB SUMMARY

Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met

• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.

• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.

• Assists Executive Chef with all kitchen operations and preparation.

• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.

• Assists in determining how food should be presented and creates decorative food displays.

• Maintains purchasing, receiving and food storage standards.

• Ensures compliance with food handling and sanitation standards.

• Performs all duties of kitchen managers and employees as necessary.

• Recognizes superior quality products, presentations and flavor.

• Ensures compliance with all applicable laws and regulations.

• Follows proper handling and right temperature of all food products.

• Operates and maintains all department equipment and reports malfunctions.

• Checks the quality of raw and cooked food products to ensure that standards are met.

Leading Kitchen Operations

• Supervises and coordinates activities of cooks and workers engaged in food preparation.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Maintains the productivity level of employees.

• Ensures employees understand expectations and parameters.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures property policies are administered fairly and consistently.

• Communicates performance expectations in accordance with job descriptions for each position.

• Recognizes success performance and produces desired results.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.

• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities 

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Brings issues to the attention of the department manager and Human Resources as necessary.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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