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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

EL DEVELOPMENT PTE. LTD

Job Description

Summary

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

Job Responsibilities

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
• Ensure documentation of all guest related issues using the logbook
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner

Qualifications & Experience

• At least two (2) years of experience in a similiar capacity
• Sound knowledge in Hotel PMS
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts

Wyndham Singapore Hotel

Job Description

We are looking for an experienced and service-oriented Front Office Manager to join our management team. Reporting directly to the General Manager, you will be responsible for overseeing the daily operations of the Front Office Department and ensuring a seamless, welcoming, and exceptional guest experience.

Key Responsibilities

• Lead and oversee the day-to-day operations of the Front Office Department, ensuring smooth and efficient service delivery.

• Manage guest enquiries, requests, feedback, and concerns promptly and professionally, maintaining high standards of guest satisfaction.

• Monitor departmental performance and ensure front office procedures, service standards, and operational processes are consistently followed.

• Work closely with the management team to develop and implement initiatives that support occupancy growth, revenue generation, and overall business performance.

• Collaborate closely with Sales, Housekeeping, Maintenance, Food & Beverage, and other departments to ensure a seamless and consistent guest experience.

• Lead, coach, and develop Front Office team members through ongoing training, performance management, and professional development.

• Manage staffing levels, duty rosters, and resource allocation to ensure effective departmental operations.

• Identify opportunities to improve service standards, operational efficiency, and guest satisfaction.

• Undertake other duties and responsibilities as assigned by Management.

Requirements

• Minimum 5 years of relevant experience in the hospitality industry, preferably with experience in a prestigious or upscale hotel environment

• Proven leadership and people-management skills, with the ability to motivate and develop a team.

• Strong communication, interpersonal, and problem-solving skills.

• A genuine passion for delivering exceptional guest service and maintaining high service standards.

• Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline.

• Strong ability to work collaboratively with different departments and stakeholders.

• Only Singaporean candidates will be considered.

Marriott International

Job Description

JEN Singapore Tanglin

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.

• Ensure smooth operation on a daily basis

• Review feedbacks, guest comments, and other information pertaining to front office

• Track guest satisfaction levels and handle guests' complains

• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement

• Overall in-charge of the hotel during the midnight shift in the absence of the senior management

• Identify training needs and develop training programs

• Serve as hotel Emergency Response Team leader during crisis management

• Ensure compliance to company's auditing framework

• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier

• Good communication skills

• Loves interacting with guests from all backgrounds

• Preferably has at least 2 years of relevant experience

• Enjoys coming up with best fit solutions

• Is a friendly, helpful and trustworthy leader

• Must be detail-focused and guest-oriented

• Able to work on shifts, weekends and Public Holidays.
  

Wyndham Singapore Hotel

Job Description

As a key member of the management team, you will report directly to the General Manager and take charge of overseeing the operations of the Front Office Department, ensuring the seamless delivery of day-to-day services.

Key Responsibilities:

• Lead and manage the daily activities of the Front Office, ensuring efficient and smooth operations.

• Handle guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of satisfaction throughout their stay.

• Oversee the overall performance of the department, ensuring all processes run smoothly.

• Work alongside the team to strategize and implement marketing efforts that boost occupancy rates and maximize revenue.

• Foster close collaboration with other departments such as Sales, Housekeeping, Maintenance, and Food & Beverage to create a unified and seamless guest experience.

• Continuously train and develop the Front Office staff to improve their skills and enhance their professional growth.

• Manage the staffing and resource allocation to ensure optimal departmental performance.

• Take on additional tasks as directed by management.

Requirements:

• Minimum of 5 years of relevant experience within the hospitality industry.

• Proven leadership skills with the ability to communicate and collaborate effectively with teams.

• Strong commitment to delivering exceptional guest service.

• A diploma or degree in Hospitality Management or a related field is required.

• Only Singaporean candidates will be considered.

Simon Consultancy Pte Ltd

Company Profile:

Job Description

As the Guest Relations Executive / Assistant Manager, you will be responsible for delivering a superior guest experience in a fast-paced and vibrant nightlife setting. You will ensure that every guest feels welcomed and valued, while also managing VIP relationships, addressing guest concerns, and collaborating with other departments to maintain smooth operations. Your role is crucial in creating an unforgettable experience for patrons who expect high-quality service and attention in an energetic, dynamic club atmosphere.

1. Guest Experience & Service

• Welcome and attend to guests professionally upon arrival.

• Manage reservations, walk-ins, and table allocations efficiently.

• Build and maintain strong relationships with regular and VIP guests.

• Ensure guest satisfaction throughout their visit and follow up on feedback.

• Handle guest complaints tactfully and escalate when necessary.

2. VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.

• Manage seating plans according to capacity and revenue optimisation.

• Liaise with floor staff, bar team, and security to ensure smooth service flow.

• Monitor guest crowd flow and maintain comfort and safety standards.

3. Sales & Revenue Support

• Promote events, themed nights, and special promotions.

• Upsell premium tables, bottle packages, and exclusive experiences.

• Maintain client database and follow up with guests for repeat visits.

• Support marketing initiatives and partnership events.

4. Compliance & Brand Representation

• Ensure adherence to company SOPs and service standards.

• Uphold dress code and entry policies professionally.

• Ensure responsible alcohol service awareness.

• Represent the brand positively both on-site and via social engagement (if required).

Requirements:

• Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment.

• Well-groomed, confident, and customer-focused personality.

• Strong communication and interpersonal skills.

• Comfortable working late nights, weekends, and public holidays.

• Sales-oriented and target-driven mindset preferred.

• Available start immediate is an advantage.

• Willing to work midnight shift and on weekend/PH.

• Candidates with more relevant work experience in same industry will consider for a Assistant Manager role.

Takagi Ramen Pte Ltd

Takagi Ramen, founded in 2015, is a rapidly growing F&B brand focused on serving affordable and quality Japanese ramen. The company currently operates 13 outlets across Singapore, 9 of which are open 24 hours, offering customers convenient and satisfying ramen anytime of the day. With a clear growth strategy, Takagi Ramen continues to expand its presence as it works towards becoming Singapore’s market leader in affordable Japanese ramen.

Job Description

A Brief Introduction of Takagi Ramen

Takagi Ramen is a growing F&B chain with 13 outlets currently and a clear vision to become a market leader in Singapore for affordable Japanese Ramen. As a growing company, our work is demanding but for the right candidates, there is rapid career and income growth opportunities.

Job Summary:

The Restaurant Manager oversees the daily operations of a restaurant, ensuring that everything runs smoothly while maintaining high standards of customer service, food quality, and operational efficiency. This role is responsible for managing staff, handling budgets, ensuring compliance with health and safety regulations, and creating a positive dining experience for guests. The Restaurant Manager also plays a key role in maximizing profitability, managing inventory, and leading the team to meet organizational goals.

Roles and Responsibilities:

Job Description:

• Manages the outlet’s operations while ensuring adherence to health and safety regulations, food handling protocols, and hygiene standards.
• Encourages and supports staff while promoting open and effective communication between the team and management.
• Plans and manages staff scheduling and shift arrangements.
• Ensures a high level of customer satisfaction by addressing and resolving customer complaints promptly and effectively.
• Manages and monitors inventory to ensure adequate stock levels are maintained.
• Prepares and submits daily sales reports.

Job Requirement:

• Minimum 2 years of experience in Food & Beverage industry
• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Familiarity with food handling, safety, and other restaurant guidelines
• Singaporeans
• Preferably able to start work immediately

Benefits:

• Monthly Incentive Bonus
• Joining Bonus ($1000) (Full Time Only)
• Flexible Working Hours
• Staff Discount
• Staff Meal
• Medical Benefits
• Career Advancement Opportunities
• Annual Leave

Island-wide Locations:

1. Jurong West
2. One-North
3. Redhill
4. Dhoby Ghaut
5. Woodlands
6. Yishun
7. Ang Mo Kio
8. Yew Tee Point
9. Simei
10. Downtown East
11. Hougang
12. Bedok
13. Sengkang

We're now hiring a Restaurant Manager to join our growing team. If you're excited to be part of a winning team, Takagi Ramen is an excellent place to get ahead. Apply today!

Don’t miss out this great opportunity! Contact our friendly HR: 92•• •413 / 98•• •975

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Under the general direction of the Rooms Division Manager, support and oversee all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver guest experience that is unique and brings the brand to life.

Financial Returns

• Assist in coordinating the preparation of the departmental annual budget
• Control and monitor departmental costs/expenses on an ongoing basis to ensure performance against budget.
• In the absence of the Rooms Division Manager, prepare and submit statistical, performance and forecast reports as necessary, to facilitate Annual budget and strategic plan preparation and provide management with marketing information.
• Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.

Guest Experience

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Guest Relations personnel, to ensure IHG One Rewards members, Ambassadors, known repeat guests and other VIPs receive special attention and recognition

People

• Plans for future staffing needs with the Rooms Division Manager
• Recruits in line with company guidelines
• Prepares detailed induction programmes for new staff
• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensures training needs analysis of Front Office staff is carried out and training programmes are designed and implemented to meet needs
• Conducts probation and formal performance appraisal in line with company guidelines
• Maintains up to date staff records and approves leave requests etc
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations

Responsible Business

• Assists the Rooms Division Manager in all aspects of their duties
• Assist Rooms Division Manager in execution of the management of staff
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of the Rooms Division Manager
• Maintain inter-departmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence
• Promote Inter-hotel sales and in house facilities

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience. He/ She have to be able to speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications). 

• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance. 

• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage. 

• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire. Attend CERT training as required by law and regulations.

Locations available:

• Oasia Hotel Downtown
• Oasia Hotel Novena

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Under the general direction of the Rooms Division Manager, support and oversee all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver guest experience that is unique and brings the brand to life.

Financial Returns

• Assist in coordinating the preparation of the departmental annual budget

• Control and monitor departmental costs/expenses on an ongoing basis to ensure performance against budget.

• In the absence of the Rooms Division Manager, prepare and submit statistical, performance and forecast reports as necessary, to facilitate Annual budget and strategic plan preparation and provide management with marketing information.

• Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Oversee night audit function and preparation of daily financial reports.

• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.

Guest Experience

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition

• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

• Monitor Front Office, and particularly Guest Relations personnel, to ensure IHG One Rewards members, Ambassadors, known repeat guests and other VIPs receive special attention and recognition

People

• Plans for future staffing needs with the Rooms Division Manager

• Recruits in line with company guidelines

• Prepares detailed induction programmes for new staff

• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

• Ensures training needs analysis of Front Office staff is carried out and training programmes are designed and implemented to meet needs

• Conducts probation and formal performance appraisal in line with company guidelines

• Maintains up to date staff records and approves leave requests etc

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

• Regularly communicates with staff and maintains good relations

Responsible Business

• Assists the Rooms Division Manager in all aspects of their duties

• Assist Rooms Division Manager in execution of the management of staff

• Control the availability of rooms, rooms types, accuracy of room count and rate categories

• Maximize occupancy, revenue and average rate while maintaining high service standards

• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

• Turn away guests if occupancies deem it necessary ensuring no good-will is lost

• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

• Know system recovery procedures

• Interpret computer reports

• Compile statistics for front office and provide reports relating to that area

• Continually check the accuracy of room count

• Approve upgrades and special amenities in absence of the Rooms Division Manager

• Maintain inter-departmental relationships to ensure seamless customer service

• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

• Provide input for Front Office Departmental Meetings and deputizes in cases of absence

• Promote Inter-hotel sales and in house facilities

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience. He/ She have to be able to speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week

• Duty Meal

• Uniforms/ Laundry Services

• Midnight Transportation

• Birthday Off

• Learning and Development Opportunities

• Flexi Benefit

• Insurance Coverage

• F&B discount at Hotel’s selected Restaurant

• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Marriott International

Job Description

PARKROYAL COLLECTION Marina Bay, Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

About the role

Administer the operations of the Front Office Department to the best efficient quality and adhering to brand standards. Maintaining smooth and organised operations of various section with emphasis on politeness, courtesy and professionalism among all service associates. Involve in training and motivating service associates by using experiences, supervisory knowledge and leadership skills.

Key responsibilities

• Supervises overall activities in the department

• Supervises and delegates duties to supervisors and prepares work schedule for them

• Develops weekly host schedules, monitors team attendance and put up the leave calendar

• Supervises all sections and improvements in operation where opportunities to develop service standard are found

• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge

• Keeps knowledge/information of any change in hotel policy and procedure and enforce them

• Ensures good communication and cooperation between front office department and other departments

• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day are performed accordingly to standards and hotel requirements

• Controls service recovery expenses of front office department

• Maintains a personalized service standard of the reception by constant training and motivation of the team members

Requirement

• Three or more years of progressive managerial experience in a similar capacity

• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities

Marriott International

Job Description

Private Advertiser

Job Description

Note to Applicants:
This role is based in a transit hotel environment, supporting guests with short-stay and time-based bookings.

This is a 5-day work week with rotating shifts. Kindly note that the hotel operates 24 hours a day, so the role will include different shifts, including night shifts where required.

Key Responsibilities

1.      Front Office Leadership and Shift Accountability

• Take full responsibility for front office operations during the assigned shift.

• Lead and support receptionists directly, providing clear direction in the absence of front office supervisors.

• Manage desk coverage, task allocation and break scheduling to maintain service levels at all times.

• Maintain overall control of the front desk environment, pace and professionalism.

• Step in proactively during high-pressure situations to stabilise operations

2. Guest Experience Oversight and Service Recovery

• Monitor the guest journey from arrival to departure and intervene when issues escalate beyond receptionist authority.

• Handle complex guest complaints, sensitive situations and service failures personally.

• Apply service recovery measures responsibly, balancing guest satisfaction with hotel policies and operational constraints.

• Ensure guest issues are fully resolved and followed through during the shift.

3. Room Flow, Availability, and Operational Decisions

• Maintain close coordination with housekeeping to monitor room status, readiness and prioritisation.

• Make informed decisions regarding early arrivals, late departures, room moves, and upgrades within approved guidelines.

• Balance guest expectations with operational capacity to avoid overpromising during peak demand.

• Adjust plans quickly during irregular operations such as flight disruptions or sudden demand spikes.

4. Training, Coaching, and Team Development

• Provide on-the-job training and guidance to receptionists during live operations.

• Coach team members on guest handling, system accuracy, billing procedures, and professional conduct.

• Support onboarding of new receptionists through supervision and feedback.

• Identify skill gaps or recurring errors and recommend additional training to the Front Office Manager

5. Performance Management and Discipline

• Monitor individual and team performance during the shift.

• Address performance or conduct issues immediately and professionally.

• Reinforce service standards, accuracy expectations and compliance requirements.

• Escalate repeated performance concerns with clear documentation and examples.

6. Financial Control, Compliance, and Risk Management

• Oversee front office billing accuracy, cash handling and shift closure processes.

• Approve refunds, allowances and adjustments within authorised limits and ensure proper documentation.

• Review discrepancies and ensure corrective action is taken promptly.

• Support audits, investigations and compliance with financial and operational controls.

7. Communication, Reporting, and Team Discipline

• Prepare clear and concise shift handovers outlining key events, decisions and unresolved issues.

• Communicate operational risks, guest escalations and irregular situations to the Front Office Manager in a timely manner.

• Address performance or conduct issues immediately and escalate ongoing concerns appropriately.

• Promote a calm, professional working environment through leadership by example.

8. Security, Safety, and Risk Management

• Act as the primary front office contact for security and safety matters during the shift.

• Respond to incidents, suspicious behaviour, or emergencies in line with procedures.

• Ensure guest information is protected and confidentiality standards are maintained.

• Coordinate with Security and other departments during emergency situations.

Qualifications & Requirements

• Previous duty management or front office leadership experience preferred to ensure familiarity with operational standards, guest flow, and team supervision.

• Strong understanding of front office operations, guest flow and service recovery.

• Strong decision-making skills with the ability to manage front office operations independently during assigned shifts.

• Strong communication skills and the ability to remain composed under operational pressure.

• Flexible to work rotating shifts, including weekends and public holidays, as required by operational needs.

THE WESTIN SINGAPORE

As Singapore’s first integrated hotel located specially within an office building, The Westin Singapore occupies levels 32 to 46 of Asia Square Tower 2 commercial development in Marina Bay, the heart of Singapore’s bustling financial district. Embracing the Westin brand’s promise 'For a Better You', The Westin Singapore offers 305 guestrooms and suites, four distinct dining venues, an outdoor infinity pool with a stunning view over Singapore’s south coast, the Heavenly Spa by Westin™ and 1,350 square meters of versatile event spaces, all designed with guests’ well-being in mind. For more information, please visit thewestinsingapore.com.

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Marriott International

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage VIP guests check-in and check-out processes, resolve guest concerns, and lead a team of guest experience representatives to meet the hotel’s service standards. As a Guest Experience Manager, you’re not just overseeing daily Executive Floor operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Good communication and interpersonal skills.

• Relevant supervisory or managerial experience in Front Office, Guest Relations, Executive Lounge or a comparable guest-facing hotel environment.

• Good working knowledge of Front Office operations, VIP and guest handling, room assignments, guest profiles and service recovery.

• Ability to handle guest feedback and complaints professionally, with sound judgement in service recovery situations.

• Ability to plan, prioritise and organise departmental work, including staffing, scheduling and resource allocation.

• Working knowledge of budgeting and expense control, with the ability to monitor departmental spend against approved budgets.

• Ability to lead, train and develop a team, and to guide Team Members to consistently meet brand service standards.

• Ability to coordinate effectively across departments, including Front Office, Housekeeping, Sales and the wider Rooms Division.

• Good attention to detail and ability to maintain accurate guest records and preferences.

• Proficiency in English required for guest communication and coordination with hotel departments; proficiency in additional languages is an advantage where it supports service to specific guest segments.

• A qualification in Hotel Management, Hospitality or a related field is an advantage.

• Professional presentation and grooming standards consistent with hotel service requirements.

• Ability to work under pressure and adapt to a range of operational situations.

• Willingness to work shifts, weekends and public holidays according to operational requirements.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Here’s what you’ll do during a typical day:

• Manage the performance of the Guest Experience team.
• Be responsible for hiring, training and developing the Guest Experience team.
• Appraise and encourage the development of Guest Experience team members on a regular basis.
• Manage the scheduling of team members in accordance with approved staffing levels.
• Deliver the highest quality and brand service standards to consistently meet and exceed guest expectations.
• Handle guest enquiries and complaints promptly, professionally and efficiently, ensuring proper follow-up and service recovery.
• Maintain and enhance recognition programmes for guests with special occasions and Executive Floor guests.
• Check arrival reports in advance and serve as the main point of contact for VIP guests, ensuring all hotel departments are briefed on guest preferences and requirements ahead of arrival.
• Ensure guest amenities and allocations are placed in advance of VIP and Executive Floor arrivals.
• Maintain guest profiles and special preferences to support personalised service for future stays.
• Encourage internal and external collaboration to support memorable guest experiences.
• Ensure all guest supplies and amenities are offered and replenished to the required standards.
• Manage special room assignments and suite occupancies.
• Ensure operating equipment in the Lounge is maintained to the highest working order.
• Manage a team that stays current with hotel services, VIP requests and special events, and demonstrates knowledge of external locations, attractions and landmarks in the vicinity.
• Ensure the team projects a professional manner with an emphasis on hospitality and guest service at all times.
• Ensure the team complies with hotel security, fire regulations and all health and safety legislation.
• Leverage technology and systems such as Kipsu, Stay Experience Platform and Synergy to proactively meet guest needs and drive continuous improvement.
• Assist in the planning and development of departmental goals, and service standards in line with brand requirements.
• Support the preparation of the Guest Experience department's annual budget, including forecasting staffing, amenity and operating equipment needs.
• Monitor and control departmental expenses against budget, identifying variances and implementing corrective action where required.
• Review and manage costs relating to guest amenities, recovery gestures and Lounge operating supplies to ensure spend remains within approved limits.
• Provide input into departmental policies, procedures and standard operating practices, and support their implementation across the team.
• Undertake executive tasks as directed by the Director of Front Of House.
• Serve your role and team in an environmentally conscious manner.
• Perform any other reasonable duties assigned by Management.
• Management reserves the right to make changes to this job description if necessary.

Studio M Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

• Conduct daily briefings and ensure that all important information is well received by team members.

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.

• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.

• Authorise rate and room changes, paid outs and rebates according to procedures and credit policies. 

• Responsible for training of all front desk associates including planning, organising and conducting OJT. 

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. 

Concorde Hotel Singapore

Concorde hotels are managed by HPL Hotels & Resorts. A hospitality management company, HPL Hotels & Resorts is a subsidiary of Singapore public-listed company Hotel Properties Limited (HPL).

Job Description

Job Summary

Lead and coordinate Front Office operations to optimize room revenue and guest satisfaction. Manage team training and compliance with hotel policies and safety regulations to ensure service excellence and operational efficiency.

Responsibilities

• Optimize daily room inventory status to maximize revenue while maintaining high guest satisfaction
• Collaborate with Finance to monitor and reduce account receivables levels
• Analyze Front Office operational and human resource performance; report variances and initiative impacts to the Front Office Manager
• Develop and deliver training programs to improve team productivity and guest service quality
• Anticipate and promptly address guest needs through direct service or effective team communication
• Resolve guest complaints immediately to uphold satisfaction and service standards
• Coordinate Front Office sections including Reception, Concierge, Bellman, Doorman and Operator to ensure consistent service excellence and procedural compliance
• Participate in initiatives to enhance service concepts and operational processes
• Operate the Front Office department in compliance with hotel policies, ethical codes and local laws
• Ensure team adherence to Workplace Health & Safety and Occupational Health & Safety legislation and hotel policies, promoting duty of care awareness

Preferred competencies and qualifications

• Minimum 2-3 years of experience in front office or guest services roles within hotels or similar hospitality environments
• Prior supervisory or management experience in a hotel setting is highly preferred
• Experience handling guest complaints, reservations and financial transactions
• Strong customer service skills focused on guest satisfaction
• Ability to manage multiple priorities and perform effectively in a fast-paced environment
• Proficiency with property management systems (PMS), reservation systems and Microsoft Office Suite
• Clear and confident communication skills to ensure smooth coordination and problem resolution
• Ability to work well under pressure especially during peak guest arrival and departure periods
• Physical ability to stand for extended periods during guest check-ins and check-outs
• Ability to lift and carry light items such as guest luggage, documents and supplies
• Ability to respond calmly and effectively to emergencies and stressful situations
• Flexibility to work varied shifts including evenings, weekends and holidays to maintain 24/7 telephone coverage

Eagle I Security Services Pte Ltd

Incorporated in 2008, Eagle i Security Services aim to deliver to our clients heavily trained and skilled security guards for their security needs. Integrating technology into our core processes, we strive to achieve high levels of efficiency as well as customer satisfaction.

Job Description

• Welcome and greet all visitors including tenants andtheir guests.
• Oversee the concierge counter and handles all tenants/residents/guests'inquiries.
• Handle complaints and suggestions with professionalism.
• Assist in administrative support to management office whenever necessary.
• Notify hosts that their guests have arrived.
• Direct visitors to their meeting venue.
• Refuse entry to persons who have not been pre-registered or where the hostis not contactable.
• Answer and respond to incoming calls and emails.
• Keep the reception area clean and tidy.
• Handle other general ad-hoc duties as assigned.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Position Statement

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction during the assigned shift. This role efficiently coordinates the day-to-day operation of the front desk and concierge, providing leadership at the frontline level.
 

What are we looking for?

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
•    Able to read, write, speak and understand English to communicate effectively with guests and employees.
•    Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
•    Strong interpersonal skills to provide overall guest satisfaction.
•    Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
•    Thorough organization and supervisory skills.
•    Proficient in accomplishing tasks.
•    Able to work under pressure and deal with stressful situations during busy periods.
•    Knowledge on hotel operating system

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What will you be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:

•    Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. 
•    Drive departmental objectives for self and team, and work together to achieve the goal accordingly. 
•    To train, supervise, evaluate, counsel, and administer disciplinary for Front Office team members. 
•    Monitor lobby traffic and assign team members as required.
•    Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests. 
•    Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.
•    Analyze data and make decisions based on daily and weekly forecasts of expected arrivals and departures.
•    Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment.
•    Lead and motivate team members by leading by example and employing competent and consistent management practices.
•    Take responsibility of the hotel as the Senior/Duty Manager in the absence of the Rooms Division Director/ Front Office Manager.
•    Performs night shift duties acting as the Night Manager when he/ she is not on duty.
•    Attend training where and when required.
•    Act as a coach and mentor to team members, conduct on the job training, reinforcing standards and expectations and motivating team members to strive for established targets.
•    Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
•    Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
•    Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
•    Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
•    Create a warm and welcoming arrival for guests, ensuring that they feel “at-home” upon arrival.
•    Check-in guests in accordance to their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors enquired about, and method of payment is secured.
•    Handle complaints promptly and efficiently, taking the necessary action, and follow-up to ensure satisfaction with problem resolution. 
•    Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
•    Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
•    Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management.
•    Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
•    Ensure that guests’ profiles and information are input into the OnQ system in a timely and accurate way.
•    Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting.
•    Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International.
•    Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
•    Ensure communication, coordination and cooperation between the Front Desk and other departments, specifically Business Development, Housekeeping, F&B and Finance Department.
•    Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way. 
•    Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
•    Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. 
•    Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members.
•    Ensure that the Rooms Division Director/ Front Office Manager is kept aware and up to date of operational issues. 
•    Ensure that the day-to-day functions of the front desk are completed, including but not limited to the checklists, trace reports, high balance checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards. 
•    Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon.
•    Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties.
•    Keep up to date and aware of competitor activities in order to be proactive and create market advantage.
•    Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. 
•    Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations. 
•    Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount.
•    Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third-party payments for rooms, meetings, F&B and other.
•    Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
•    Manage costs effectively by minimizing and controlling expenses.
•    Manage and approve allowances, refunds and discounts where applicable.
•    Adhere to the hotel’s security and emergency policies and procedures.
•    Carry out any other reasonable duties and responsibilities as assigned.
•    The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
 

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary

We are seeking a proactive, experienced and service-driven Assistant Operations Manager (Concierge) to join our team. This role is responsible for supporting the management of Concierge and Guest Services operations, ensuring service excellence, operational efficiency, and consistent guest satisfaction. You’ll play a key role in leading frontline teams, managing daily operations, and driving high service standards across all guest touchpoints. 

Key Responsibilities

• Lead and oversee all Concierge and Guest Services operations, ensuring alignment with brand standards and business goals. 

• Develop and implement strategies to enhance service quality, operational efficiency, and guest satisfaction. 

• Oversee manpower planning, resource allocation, and workforce optimization. 

• Analyze guest feedback, operational data, and performance metrics to drive continuous improvement. 

• Manage high-level guest escalations and ensure effective resolution. 

• Establish, review, and enhance SOPs and service standards. 

• Lead, coach, and develop Assistant Operations Managers and frontline teams. 

• Strengthen cross-department collaboration to ensure seamless end-to-end guest experiences. 

• Build and maintain relationships with external partners and service providers. 

• Ensure compliance with safety, security, and operational policies. 

 Qualifications

• Diploma or Degree in Hospitality, Tourism, or related field. 

• Minimum 6–8 years of experience in Concierge or Guest Services, with at least 2–3 years in a managerial role. 

• Strong background in hospitality operations, preferably in a luxury environment. 

• Proven track record in leading teams and driving operational improvements. 

• Strong analytical, organizational, and leadership capabilities. 

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary

We are seeking a strategic, results-oriented and guest-centric Operations Manager (Concierge) to join our team. This role is responsible for leading and optimizing Concierge and Guest Services operations, driving service excellence, and ensuring alignment with overall business objectives. You’ll play a key role in shaping operational strategies, developing high-performing teams, and delivering exceptional guest experiences at scale. 

Responsibilities

• Lead and oversee all Concierge and Guest Services operations, ensuring alignment with brand standards and business goals. 

• Develop and implement strategies to enhance service quality, operational efficiency, and guest satisfaction. 

• Oversee manpower planning, resource allocation, and workforce optimization. 

• Analyze guest feedback, operational data, and performance metrics to drive continuous improvement. 

• Manage high-level guest escalations and ensure effective resolution. 

• Establish, review, and enhance SOPs and service standards. 

• Lead, coach, and develop Assistant Operations Managers and frontline teams. 

• Strengthen cross-department collaboration to ensure seamless end-to-end guest experiences. 

• Build and maintain relationships with external partners and service providers. 

• Ensure compliance with safety, security, and operational policies. 

 Qualifications

• Diploma or Degree in Hospitality, Tourism, or related field. 

• Minimum 6–8 years of experience in Concierge or Guest Services, with at least 2–3 years in a managerial role. 

• Strong background in hospitality operations, preferably in a luxury environment. 

• Proven track record in leading teams and driving operational improvements. 

• Strong analytical, organizational, and leadership capabilities. 

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a service-driven and proactive Assistant Operations Manager, Front Office to join our team. This role is responsible for supporting the daily operations of the Front Office while ensuring seamless guest experiences and adherence to brand standards. You’ll play a key role in leading frontline teams, driving service excellence, and supporting operational efficiency through effective coordination and supervision.

Key Responsibilities:

• Collaborate with Operations Managers to ensure smooth and efficient Front Office operations. 

• Oversee day-to-day front desk operations, ensuring seamless guest arrival, stay, and departure experiences. 

• Lead, coach, and guide team members to maintain high levels of guest satisfaction. 

• Handle guest feedback, service recovery, and escalations promptly and professionally. 

• Work closely with other departments (Housekeeping, Concierge, Engineering) to meet guest expectations. 

• Support implementation of Front Office procedures, systems, and service standards. 

• Monitor daily operations and identify opportunities for improvement. 

• Maintain accurate records and reports using PMS and operational tools. 

• Support training and development of team members. 

• Participate actively in emergency response procedures to ensure guest and staff safety. 

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management. 

• At least 5 years of experience in Front Office or Guest Relations, preferably in a 5-star hotel. 

• Proven experience in a supervisory or team leadership role. 

• Strong leadership, communication, and interpersonal skills. 

• Ability to work independently and collaboratively within a team. 

• Proficient in Microsoft Office (Word, Excel, PowerPoint). 

• Familiarity with Opera PMS. 

• Strong problem-solving skills and ability to perform under pressure.

Holiday Inn Singapore Little India

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

JOB OVERVIEW

Direct the activities of the front office, reservations, housekeeping & security and risk departments to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Oversee night audit function and preparation of daily financial reports.

• Prepare and submit statistical, performance, and forecast analyses and reports as required.

• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.

• Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

• Champion ROI projects and Capex planning

PEOPLE:

• Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

• Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.

GUEST EXPERIENCE:

• Ensure all colleagues provides guests with prompt service, professional attention and personal recognition.

• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.

• Conduct routine inspections of the public areas and rooms and take immediate actions to correct any deficiencies.

• Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.

• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

• Ensure cleanliness and condition standards and ways of clean methods are adhered to. Driving the culture of clean amongst the Rooms Division

RESPONSIBLE BUSINESS:

• Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met.

• Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

• Ensure full compliance to Risk and Safety components – IHG and local law

• Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

• Perform other duties as assigned. May also serve as manager on duty.

ACCOUNTABILITY

This is the top room division job in a full-service hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of front office, reservation, security/risk and housekeeping employees.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree/ higher education qualification / equivalent in Hotel Administration, Business Administration and four years’ guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience. Must speak local language(s).Other languages preferred.

K2 MANAGEMENT & CONSULTANCY PTE. LTD.

Job Description

Position Summary

The Duty Manager is responsible for the overall management of the Front Desk operation, guest services, reservations administration, daily revenue controls, and Front Desk staff performance.

The role ensures that all reservations, guest documentation, payments, communications, and daily operational tasks are completed accurately and on time.

Key Responsibilities

1. Front Desk Operations

● Manage the daily Front Desk operation and ensure proper coverage for all shifts.

● Ensure smooth guest check-in and check-out.

● Handle guest enquiries, requests, complaints, and service recovery.

● Ensure Front Desk staff provide professional and consistent customer service.

● Monitor daily arrivals, departures, stayovers, room changes, extensions, and special requests.

● Ensure proper shift handovers and follow-up of outstanding matters.

2. Reservations & Cloudbeds

● Monitor all new reservations received through:

● Booking.com

● Agoda

● Expedia and other OTAs

● Direct bookings

● Email

● WhatsApp/telephone

● Ensure every reservation is correctly reflected in Cloudbeds.

● Verify guest names, dates, room types, rates, payment status, remarks, and booking documents.

● Ensure required documents are uploaded to Cloudbeds immediately.

● Check for reservations or documents that have not been properly migrated or uploaded.

● Prevent duplicate bookings, missing bookings, incorrect room allocation, and reservation errors.

3. Daily Revenue & Payment Control

● Ensure all accommodation charges are correctly posted.

● Check credit-card charging and outstanding payments daily.

● Follow up on declined cards and unpaid reservations.

● Reconcile OTA payments, direct payments, cash, and other payment methods.

● Identify incorrect rates, unauthorized discounts, or revenue leakage.

● Escalate discrepancies to Management immediately.

● Ensure staff do not manually override rates or provide unauthorized discounts.

4. Rate & Inventory Control

● Check that the correct rates and room availability are displayed across Cloudbeds and OTA channels.

● Monitor sold-out dates, low inventory, and unusual booking patterns.

● Inform Management of significant pickup, cancellations, or occupancy changes.

● Ensure promotions and discounts are correctly applied and not unintentionally stacked.

● Flag any booking where the effective discount appears excessive or inconsistent with approved pricing.

5. Email & Guest Communication

● Ensure hotel emails are checked and responded to throughout the day.

● Ensure booking-related emails are actioned rather than simply read.

● Upload documents and update reservations immediately when information is received.

● Maintain professional and timely communication with guests.

● Follow up on unanswered guest requests and unresolved cases.

6. Team Management

● Supervise and train Front Desk staff.

● Prepare or coordinate Front Desk duty rosters.

● Allocate daily responsibilities clearly.

● Monitor attendance, punctuality, grooming, conduct, and productivity.

● Conduct proper shift briefings and handovers.

● Coach staff when SOP standards are not followed.

● Report repeated negligence, misconduct, or performance problems to Management.

7. Daily Control Checklist

The Front Desk Manager must ensure completion of all daily tasks, including:

● Reservation checks

● New booking verification

● Cloudbeds updates

● Document uploads

● Guest registration/documentation

● Card charging

● Outstanding payment follow-up

● Cash reconciliation

● OTA reconciliation

● Arrival/departure checks

● Email follow-up

● Guest request follow-up

● Shift handover

● Incident reporting

● Daily operational reporting

Tasks should not be carried forward to the following shift or following day without a documented reason and proper handover.

8. Guest Experience

● Monitor guest satisfaction throughout the stay.

● Resolve complaints promptly and professionally.

● Coordinate with Housekeeping and Maintenance on guest-related issues.

● Follow up after complaints to ensure resolution.

● Identify opportunities for upselling, extensions, direct repeat bookings, and additional hotel revenue.

9. Coordination with Housekeeping & Maintenance

● Communicate room status accurately with Housekeeping.

● Prioritize rooms required for arriving guests.

● Report maintenance defects immediately.

● Follow up until defects affecting guests or room availability are resolved.

● Ensure rooms are not unnecessarily blocked or kept out of inventory.

10. Reporting to Management

Provide Management with clear reporting on:

● Daily occupancy

● ADR

● Room revenue

● Pickup

● Cancellations

● No-shows

● Outstanding payments

● Operational incidents

● Guest complaints

● Maintenance issues affecting room sales

● Staff performance issues

● Uncompleted tasks

● Revenue discrepancies

Accountability

The Front Desk Manager is accountable for ensuring that Front Desk SOPs are actually carried out, not merely assigned.

Where a task is delegated, the Front Desk Manager remains responsible for checking that it has been completed correctly.

Any significant financial discrepancy, missing reservation, payment issue, guest complaint, security incident, or breach of SOP must be reported to Management immediately.

Key Performance Indicators

Performance may be assessed based on:

● 100% daily reservation verification

● 100% required guest-document upload compliance

● 100% daily payment and card-charging review

● Minimum unresolved Front Desk tasks at end of shift

● Accuracy of cash and payment reconciliation

● Response time to guest communications

● Guest review scores and complaint resolution

● Reduction in booking and operational errors

● Front Desk staff productivity and SOP compliance

● Upselling/direct-booking conversion

● Control of unauthorized discounts and revenue leakage

Authority

The Front Desk Manager may:

● Allocate Front Desk duties.

● Require staff to correct incomplete work.

● Arrange operational priorities between Front Desk, Housekeeping, and Maintenance.

● Handle standard guest recovery within limits approved by Management.

The Front Desk Manager may not introduce new discounts, complimentary stays, refunds, rate overrides, or significant compensation without Management approval unless specifically authorized under an existing SOP.

Reporting Line

Reports to: General Manager / Operations Manager / Management

Supervises: Front Desk Officers, Guest Service Officers, Receptionists and other Front Desk personnel.

JEN Singapore Tanglin

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.

• Ensure smooth operation on a daily basis

• Review feedbacks, guest comments, and other information pertaining to front office

• Track guest satisfaction levels and handle guests' complains

• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement

• Overall in-charge of the hotel during the midnight shift in the absence of the senior management

• Identify training needs and develop training programs

• Serve as hotel Emergency Response Team leader during crisis management

• Ensure compliance to company's auditing framework

• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier

• Good communication skills

• Loves interacting with guests from all backgrounds

• Preferably has at least 2 years of relevant experience

• Enjoys coming up with best fit solutions

• Is a friendly, helpful and trustworthy leader

• Must be detail-focused and guest-oriented

• Able to work on shifts, weekends and Public Holidays.
  

HEY ROCKET PTE LTD

Job Description

About the role

Strategically manage manpower deployment during daily operations, peak periods, and major events, overseeing group arrivals, departures, guest movements, and driveway operations. Personally oversee the arrival, rooming, and departure of VIP and key guests, maintaining a strong presence at the lobby and driveway during critical guest-flow periods. Lead, coach, and develop the Guest Services team through training and performance management.

Key responsibilities

• Strategically manage manpower deployment during daily operations, peak periods, and major events

• Oversee group arrivals, departures, guest movements, and driveway operations

• Coordinate with Convention Services and event organizers for group luggage and deliveries

• Prepare and review rosters while balancing productivity, team wellbeing, and cost control

• Personally oversee the arrival, rooming, and departure of VIP and key guests

• Maintain a strong presence at the lobby and driveway during critical guest-flow periods

• Respond effectively to emergencies while prioritizing guest and colleague safety

• Oversee Bell Services, Concierge, and Valet operations

• Lead, coach, and develop the Guest Services team through training and performance management

About you

• Minimum 2 years of supervisory experience in hospitality

• Hands-on experience with OPERA CLOUD PMS is essential

• Strong knowledge of Bell Services, Concierge, and Valet operations

• Diploma/Degree in Hospitality Management or a related discipline preferred

• Relevant hotel operations experience

• Strong written and spoken English; additional languages are an advantage

• Proven leadership and team management abilities

• Proactive mindset with a strong passion for delivering exceptional guest experiences

Accor Lounge

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport.

The Duty Manager (Food & Beverage) is responsible for overseeing the day-to-day operations of the lounge, with a focus on Food & Beverage operations. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise lounge operations and ensuring a seamless guest experience.

• Point of contact for guest concerns and feedback

• Coordinate with various teams within the lounge to maintain service standards.

• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.

• Ensure compliance with airport regulations, safety protocols and hygiene standards.

• Support staff performance by providing guidance, coaching and on-the-spot training.

• Handle incidents, emergencies and irregular operations professionally and efficiently.

• Prepare shift reports and communicate key updates to the Manager and relevant departments.

• Assist with staff scheduling, inventory checks, and operational planning as required.
  

Qualifications

• Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.

• Strong leadership, communication and problem-solving skills.

• Excellent customer service orientation and ability to manage diverse teams.

• Familiarity with airport protocols, safety standards and guest service systems.

• Ability to remain calm and professional under pressure.

• Flexibility to work shifts, weekends, and public holidays.
  

Additional Information

• 5 day work week

• 44 hours per week

• Eligible for overtime allowances

• Morning and afternoon shift on rotational basis OR permanent night shift

• Uniform and training provide

• Group medical and insurance coverage

• Travel-related perks

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

About the role

We are seeking a service-driven and dynamic Assistant Operations Manager (Front Office) to join our team. This role is responsible for supporting the Operations Manager in overseeing Front Office operations, driving service excellence, operational efficiency, and team performance. You'll play a key role in leading and developing the Front Office team, ensuring consistent delivery of exceptional guest experiences, managing operational priorities, and implementing initiatives that enhance service standards and guest satisfaction. The Assistant Operations Manager serves as a key operational leader, partnering with internal stakeholders to deliver seamless and memorable experiences for all guests.

Key responsibilities

• Support the Operations Manager in overseeing the day-to-day operations of the Front Office department.

• Drive service excellence and ensure consistent delivery of exceptional guest experiences across all guest touchpoints.

• Monitor operational performance and service standards to ensure departmental goals and guest satisfaction targets are achieved.

• Manage and resolve complex guest situations, service recovery cases, and escalated concerns requiring managerial intervention.

• Support planning and coordination of arrivals, departures, VIP stays, special events, and high occupancy periods.

• Review room inventory, operational requirements, and resource allocation to ensure smooth hotel operations.

• Lead, coach and develop Hospitality Executives, Guest Experience Leads, and Guest Experience Specialists to achieve operational excellence.

• Conduct regular team briefings, coaching sessions and performance discussions to support team development.

• Assist with recruitment, onboarding and training initiatives within the Front Office department.

• Monitor guest feedback, service trends and operational challenges, and implement improvement initiatives where required.

About you

• Minimum Diploma in Hotels/Hospitality Management or equivalent.

• Minimum 3-5 years of experience in Front Office or guest services within the hospitality industry.

• Minimum 2 years of leadership experience in a Duty Manager, Front Office Supervisor, Assistant Front Office Manager or similar capacity.

• Strong knowledge of Front Office operations, guest relations and service recovery practices.

• Proven ability to lead, coach and develop teams in a fast-paced hospitality environment.

• Strong communication, interpersonal and stakeholder management skills.

• Ability to analyze operational challenges and implement effective solutions.

• Proficiency in Opera PMS or similar hotel management systems.

• Strong organizational skills, attention to detail and operational awareness.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Ensure the effective, efficient, and profitable operation of the hotel, maintaining high service standards in all areas.
• Supervise and oversee Front Office operations during assigned shifts, including reception, cashiering, telephone, reservations, and baggage services. Monitor staff conduct, grooming, and job performance to ensure service excellence and uphold the hotel's corporate image.
• Provide prompt, courteous, and efficient guest service, including check-ins and check-outs. Handle guest complaints with tact, diplomacy, and professionalism.
• Conduct or assist in pre-arrival inspections for VIP rooms, ensure delivery of complimentary amenities, personally escort VIP guests, and coordinate with relevant departments regarding VIP arrangements.
• Review the Front Office Logbook at the start of each shift, follow up on messages and outstanding actions, control access to room keys, and handle correspondence related to inquiries, reservations, and guest feedback. Monitor and address housekeeping discrepancy reports.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Handle matters related to guest safety, incident reporting, theft, and guest conduct issues.
• Take charge of training reception staff, including planning, organizing, and conducting structured on the job training programs.
• Monitor room inventory closely to maximize room utilization, occupancy, and revenue. Work collaboratively with the Sales team to optimize group allotments and enhance yield.
• Take responsibility for staff and guest evacuation in emergency situations, such as fire, in the absence of the Safety & Fire Manager. Attend CERT training as required by regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Ensure the effective, efficient, and profitable operation of the hotel, maintaining high service standards in all areas.
• Supervise and oversee Front Office operations during assigned shifts, including reception, cashiering, telephone, reservations, and baggage services. Monitor staff conduct, grooming, and job performance to ensure service excellence and uphold the hotel's corporate image.
• Provide prompt, courteous, and efficient guest service, including check-ins and check-outs. Handle guest complaints with tact, diplomacy, and professionalism.
• Conduct or assist in pre-arrival inspections for VIP rooms, ensure delivery of complimentary amenities, personally escort VIP guests, and coordinate with relevant departments regarding VIP arrangements.
• Review the Front Office Logbook at the start of each shift, follow up on messages and outstanding actions, control access to room keys, and handle correspondence related to inquiries, reservations, and guest feedback. Monitor and address housekeeping discrepancy reports.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Handle matters related to guest safety, incident reporting, theft, and guest conduct issues.
• Take charge of training reception staff, including planning, organizing, and conducting structured on the job training programs.
• Monitor room inventory closely to maximize room utilization, occupancy, and revenue. Work collaboratively with the Sales team to optimize group allotments and enhance yield.
• Take responsibility for staff and guest evacuation in emergency situations, such as fire, in the absence of the Safety & Fire Manager. Attend CERT training as required by regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

• The Barracks Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Momentus Hotel Alexandra

Managed by Momentus Hospitality, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create inspiring moments, Momentus Hotel Alexandra offers you great opportunities.

Job Description

Job Description

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.
• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.
• To monitor room inventory closely to maximize revenue and occupancy from group allotments.
• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

• Familiar with Opera Cloud is an added advantage
• Able to work independently
• Able to work rotating shifts & public holidays

Private Advertiser

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Take every opportunity to amaze the guests.

• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.

• Handle complaints.

• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.

• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.

• Utilize interpersonal and communication skills to lead, influence and encourage others

• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.

• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.

• Coordinate activities with other hotel departments.

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.

• Ensure the timely completion of performance appraisals.

• Function in place of the Front Office Manager in his/her absence.

• Be knowledgeable of policies regarding emergency procedures and security concerns.

• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.

• Be professional, responsible and mature in conduct and behavior.

• Be understanding of, encouraging to and friendly with all co-workers.

• Be self-motivated and use time wisely.

• Maintain open line of communication with each department.

• Communicate pertinent information.

• Respond positively to new ideas.

• Openly accept critical/developmental feedback.

• Report to work on time.

• Give adequate notice if going to miss work.

• Be available to work a flexible schedule to include weekends and holidays.

• Maintain effective communication through the use of meetings, log books and bulletins.

• Be available to help other departments in emergency situations.

• Perform other assignments as directed by the General Manger.

• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.

• Requires good communication skills, both verbal and written.

• Most tasks are performed in a team environment with the employee acting as a team leader.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Extensive knowledge of the hotel, its services and facilities.

HOTEL JJH PTE. LTD.

Job Description

Work Location:

Hotel JJH

JJH Service Apartment

Singapore

Salary: S$2,500 – S$2,800 per month (depending on experience)

Working Days: 6 days per week

Working Hours: 9:00 AM – 5:00 PM

Job Responsibilities

Assist in the daily operations of the hotel and serviced apartment.

Handle guest check-in and check-out.

Manage reservations and booking enquiries.

Respond promptly to guest requests and complaints.

Coordinate with housekeeping and maintenance teams.

Conduct room inspections before guest arrivals.

Ensure cleanliness of all common areas and guest rooms.

Prepare daily operational reports.

Follow up on maintenance issues until completion.

Handle TTLock access and guest self-check-in.

Ensure SOPs are followed by all staff.

Assist with tenant renewals, handovers and room viewings.

Provide excellent customer service and maintain guest satisfaction.

Perform other duties assigned by management.

Requirements

Experience in hotel, serviced apartment or hospitality operations is preferred.

Good communication and customer service skills.

Able to work independently and as part of a team.

Basic computer knowledge (Microsoft Office, email and WhatsApp).

Responsible, organised and willing to learn.

Able to work on weekends and public holidays when required.

Benefits

Annual Leave

Medical Benefits

Career Advancement Opportunities

Staff Training

Friendly Working Environment

Interested applicants are welcome to apply.

JJH Group

Hotel & Serviced Apartment Operations

Royal Plaza

Royal Plaza on Scotts (RP), Singapore’s first 100% smoke-free business hotel. Located in Orchard, RP has been voted Best Independent Hotel in Asia Pacific by TTG Asia for 10 years and awarded the 2017 TripAdvisor Certificate of Excellence.

Job Description

Job Summary

The Guest Services Manager plays a key leadership role in overseeing daily Front Desk operations, ensuring team members productivity, operational efficiency, and a positive, service‑driven work environment. This role champions our purpose by guiding the team to bring warmth, charm, and heartfelt hospitality at every touchpoint, welcoming guests with sincerity, anticipating their needs, and delivering an elevated and memorable experience.

Areas of Focus

Ensure that every team member consistently delivers emotional connection, warmth, and charm in guest interactions.

Strategic Responsibilities / Duties

Guest Experience & Service Excellence

1.     Coordinate closely with all departments on VIP arrivals, group/crew movements, and special requests to ensure seamless organization and execution.

2.     Welcome, escort, and bid farewell to VIP guests and any guest requiring special attention; ensure all preparations for VIP arrivals/departures are well organized.

3.     Ensure staff welcome, escort, and bid farewell to VIP guests, regular guests, Club guests.

4.     Maintain presence in the Lobby and Driveway during peak periods to ensure smooth traffic flow and brand‑aligned guest experience.

5.     Build close relationships with in‑house guests and provide personalized service to enhance emotional connection.

Operational Excellence

6.     Monitor room standards and collaborate with relevant departments to address deficiencies.

7.     Conduct frequent inspections of guest rooms and Rooms areas to uphold quality and service standards.

8.     Ensure Night Audit reports and daily sales are correctly checked, processed, and balanced.

9.     Oversee accuracy and completeness of guest registration cards, profiles, history, billing correspondence, and bucket checks.

Planning, Standards & Compliance

10.Review occupancy forecasts and plan procedures for high‑occupancy periods to ensure smooth arrivals and departures.

11.Ensure compliance with Front Office SOPs related to Safe Deposit Boxes, In‑Room Electronic Safes, Guest Room Key Cards, and security procedures.

12.Maintain complete, well‑organized files and records such as SOPs, policies, rosters, training reports, competency records, upselling reports, and leave documentation.

Team Leadership & Development

13.Supervise Front Desk team members, ensuring excellent performance, alignment with service standards and overall well being.

14.Plan and prepare monthly rosters, accounting for leave, public holidays, occupancy forecasts, and operational needs.

15.Identify training needs and propose appropriate training programs to enhance team capability and service excellence.

16.Maintain and update competencies for probation evaluations, performance appraisals, and promotions.

Guest Relations & Service Recovery

17.Work closely with Housekeeping, VIP Services, Concierge and other departments to fulfil special requests and manage service recovery effectively.

18.Update guest history profiles based on interactions to support future personalization.

Safety& Emergency Response

19.Support the Security team during emergencies (fire alarms, power failures, system issues, medical situations), coordinating with relevant departments.

Other Responsibilities

20.Perform other duties as assigned by the direct reporting manager.

Key Skills and Requirements

1.     Hospitality Diploma or Degree holders would be an advantage.

2.     Minimum 5 years of experience working in the hospitality industry, with 2 years of related experience in the similar capacity as a Duty Manager.

3.     Self-motivated with good interpersonal skill.

4.     Able to work independently and manage multiple requests efficiently.

5.     Willingness to work rotating shifts, including weekends and Public Holidays, on a 5-day work week.

SPORT DRIVING ASIA PACIFIC PTE. LTD.

Job Description

WE ARE HIRING! Guest Managers (m/f/d) PEC Singapore

📍 Porsche Experience Centre Singapore (Opening in 2027) | Full-time

Passionate about exceptional service, unforgettable experiences, and the Porsche world?

Join us as we build our Guest Management team for the all‑new Porsche Experience Centre Singapore.

✨ Your Mission

Welcome guests, support group experiences, assist event operations, manage registrations, support at the Porsche Lifestyle Shop and ensure a premium hospitality atmosphere throughout the PEC.

✨ What makes you a great fit

• Strong service mindset & communication skills

• Positive, authentic, and confident presence

• Calm & focused even during busy moments

• flexible working style and hands‑on attitude

• Passion for automotive and motorsport

• A team player

• Multilingual: fluent in English, as well as possibly other foreign languages

• Ideally, you already live in the region

Be part of an international team and help shape a one‑of‑a‑kind Porsche experience in Singapore.

Feel free to apply with a short introduction video as well. 

If you know someone living in the region who could be a great fit, please share this post with them!

Grand Hyatt Singapore

We care for people so that they can be their best, and it is our natural propensity to care that differentiates us as the Hyatt family. At Grand Hyatt Singapore, the commitment to care is extended to all stakeholders, including communities, guests, and most importantly our team members. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands and one of the world’s best place to work. Make a difference in the lives around you, and join a company that values respect, integrity, empathy, inclusion, wellbeing, and experimentation.

Job Description

Roles & Responsibilities

Embark on a rewarding journey with us as an Assistant Manager – Front Office, where you not only play a pivotal role in ensuring the seamless operation of the department but also take the reins in leading and managing a dedicated team. Align with our esteemed brand standards and surpass the expectations of colleagues, guests, and owners, showcasing your ability to step up into a leadership role and drive excellence.

Key Responsibilities:

• Collaborate with the Assistant Front Office Managers to maintain the efficient running of the department and uphold brand standards.

• Assist in managing the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience.

• Demonstrate your commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues.

• Requirements:

• Ideally possess a relevant degree or diploma in Hospitality or Tourism management.

• Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office / Guest Relations within a hotel environment.

• Showcase exceptional communication and customer relations skills.

• Demonstrate adept problem-solving abilities, coupled with strong administrative and interpersonal skills.

SOFITEL SINGAPORE CITY CENTRE

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.

Job Description

Job Description:

• Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
• Management of the hotel’s Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the industry.
• Coaching and training the Front Office team to improve or maintain the high service standards
• Effectively oversee all guest arrivals and departures, ensuring that the room allocations and check-in / check-out processes follow set procedures and are customer centric.
• Assist Front Office for check-in and check-out whenever required in effective and efficient manner.
• Oversee the daily movement of guest activities and be able to resolve any guest complaints to establish an amicable relationship with guests, clients and customers of the Hotel with proper follow-up.
• Ensure that each service shortfall guest profile is updated in PMS with accuracy and complete guest history to enhance our Return Guest program.
• Oversee ad-hoc projects and task such as Upselling, Loyalty Recruitment, Guest Experience and Stocks Inventory.
• Preparation of Front Office work schedules and submitting to Front Office Manager for approval on a timely manner.
• Prepare monthly reports for the Front Office Department and revise the key performance indicators together with the Housekeeping Department and the Reservations team.
• Monitor the upsell program. Encourage and motivate the team to achieve the daily / monthly target set by Front Office Manager. To counsel any under-performing associates, if necessary.
• Liaise daily with the Reservations team to ensure accuracy in room allocation as well as the maximization of yield.
• Work closely with Engineering to ensure that maintenance requests are followed up on and completed efficiently.
• Liaise with Housekeeping to ensure that room cleanliness standards are maintained. Checking of VIP rooms prior to arrivals to ensure amenities are accorded and rooms are of highest standards.
• Ensure that public areas are clean and well presented with regular monitoring.
• Welcoming of VIPs in the absence of Management.
• Supervise lobby services such as valet and bellmen duties, ensuring that guest arrivals and departures are as efficient as possible.
• Ensure that the night audits are conducted effectively and accurately.
• Ensure there is management support and presence visible at the Front Office and in the lobby during key periods throughout the day.
• To check on Front Office cashier closure ensuring all paperwork are correct with no discrepancies before ending of each shifts.
• Monitor the Front Office team members’ shift duties periodically to ensure all are completed on a timely manner.
• To coordinate with security in the investigation of irregularities and undesirable guests. And reporting such matters to Front Office Manager and Management on a timely manner.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
• To represent the Management in their absence for any emergency situation that may arise.
• To conduct regular patrolling of the hotel premises to ensure all are in order
• Strive to implement the Sofitel Vision and demonstrate active use of the Sofitel Values.
• Any other reasonable request as required by Hotel Management.

Job Requirements:

• Minimum of 5 years hotel operational experience, Front Office essential, 5 star luxury environment preferred.
• Strong operational background with experience in the implementation and management of brand standards
• Project professional image at all times through personal presentation/ interpersonal skills.
• Experience in the coaching and development of a professional management team.
• Recruitment, selection and training of team members.
• Able to initiate contact and establish rapport easily.
• Efficient organization of time and work.
• Ability to influence others to achieve common goals.
• Ability to lead, develop and mentor the Front Office team.
• Appreciates and maintains an effective outlet for stress.
• Excellent numeracy, verbal and written communication skills.
• Has the ability and willingness to undertake further development.
• Works under pressure without negative impact.
• Develops and maintains co-operative working relationships.

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Position Summary Statement

Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel and to ensure smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Primary Responsibilities

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, concierge and PARKROYAL Club services. Monitor the associates conduct and job performance and to ensure that all associates project a positive corporate image to guests.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that General Manager, Hotel Manager and other relevant Department Heads are informed of the VIPs.

• On commencement of shift to draw out individual master key via Key Management System at Security Check Point.

• Check on e-log book messages and follow up actions. Initiate correspondence regarding enquiries, reservations, and complaints.

• Check housekeeping discrepancy report; report any variance and take corrective actions.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.

• Authorise rate and room changes, paid outs and rebates according to procedures and credit policies.

• Responsible for training of all front desk associates including planning, organising and conducting OJT.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Directly responsible for the evacuation of associates and guests during any emergencies eg. Fire in the absence of the Fire Safety Manager.

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

Reporting to the Front Office Manager, the Assistant Front Office Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Assisting Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with all stakeholders in the hotel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Coach and support Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in front office / guest services or related discipline including supervisory experience.

• Have 1 year experience in a similar capacity in hotel environment.

• Excellent problem handling and communication skills.

• A great team player and have good leadership skills.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry benefits

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

Guest Service Executive

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.

• Register guests into the computer, verifying reservation, address, and credit information.

• Responsible for checking in guests such as registering and assigning rooms to guests.

• Issues access card and escorts guest to their room.

• Manages guests’ accounts and information availability in the system.

• Process guest’s folios, collects payment, deposit and to assists with currency exchange

• Handles guest queries pertaining to facilities, services, and registration etc.

• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.

• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.

• Customer Oriented

• Knowledge of Microsoft Office eg. MSWord and MS Excel.

• Good coordination skills, meticulous, organized, neat and diligent.

Guest Service Manager

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.

• Perform check-in and check-out duties. Assign room and prepare keys for check-in.

• Resolve guests complaints to their satisfaction.

• Responsible for the Guest Service Manager float and currency exchange.

• Process 3rd party charges such as credit card charges.

• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

• Complete Daily Duty Manager log after each shift.

• Prepare Guest incident report

• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.

• Maintain close liaison with all other departments to ensure 100% guests satisfaction.

• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.

• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
  

JOB REQUIREMENTS:

• Good leadership skills

• Ability to multi-task in a demanding environment

• Excellent customer service, communication and interpersonal skills

• Able to work night shift

Keck Seng Hotel

Job Description

BASIC FUNCTION

• Supporting management team in delivering successful operations, achieving the hotel objectives and improving revenue profitability.
• Supervise duties for all Front Office associates.
• Ensure all associates provide excellent customer service at all times, and to make sure that customers are satisfied with the products or services the organization offers, and to deal with customer feedbacks.
• Accountable full responsibility for the entire hotel operations including Rooms, F&B and Security management in the absence of the General Manager and all other Senior Managers of the hotel.

DUTIES & RESPONSIBILITIES

Daily

• Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operations and day-to-day running of the hotel.
• Familiarize with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans.
• Awareness and monitoring closely of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.
• Ensures accurate room assignment for VIP arrivals and/or any special arrangements.
• Conduct room inspections for VIP arrivals. Look out for defects and makes necessary reports to the respective departments.
• Checks on the event board for the day to ensure all signage of events are correctly displayed.
• Ensures proper log of all incidents pertaining to the hotel on daily basis for Management reporting with appropriate details and take necessary actions to avoid future recurrence.
• Assisting associates at the Front Desk/Bell Counter or any other areas/sections of the hotel whenever required.
• Check and supervise all Front Office associates on tasks that have been assigned to them and accord guidance whenever required.
• Authorize the acceptance of cheques, cash advance, rebates and refunds on the basis of procedures established.
• Check on housekeeping discrepancies (skip/sleep) reports and physically inspect or verify the discrepant status and execute necessary actions or follow-up.
• Co-ordinate closely with Security associates in the investigation of any irregular activities during the period of duty.
• Must possess confident caliber to handle emergencies and crisis situation.
• Withhold confidential information from the press or public with an aim to preserve and protect the Hotel’s image and reputation after any occurrence of crisis. Ensures all questions from the press are politely and tactfully directed to the Marcom Manager.
• Maintain and ensures cleanliness and orderliness at the Front Desk and all areas of the lobby and public areas. Initiates corrective actions deemed necessary.
• Attends to all guests’ inquiries, feedback and compliments and attend to guests’ need promptly, efficiently and in a professional manner.
• Review Front Office policies and procedures and emergency action plans with the Assistant Front Office Manager/Senior Duty Managers to ensure contents are kept current and up to date.
• Handing over swiftly any outstanding items and issues encountered or anticipated to the next Duty Manager by clearly documenting them in the Duty Manager’s Logbook when necessary.
• Conduct daily briefing and brainstorm to all associates.
• Perform other duties that assigned by the Management.
• Weekly - Assign and approve duty roster for all Front Office associates.
• Monthly - Attend monthly Front Office meeting and provide solution and open discussion during day-to-day operation.
• Yearly - Ensure Hotel Vision, Mission and Core Value are met and executed accordingly. Guide associates who in doubt.

Job Requirements:

• Diploma or Degree in Hospitality, Hotel Management, or related field

• Minimum of 2–3 years of Front Office experience; candidates with experience as a Senior Front Office Executive ready to take on Duty Manager responsibilities are encouraged to apply

Skills & Competencies:

• Strong leadership and supervisory skills; able to guide and motivate Front Office associates

• Excellent customer service orientation, with the ability to handle guest complaints and feedback professionally

• Strong operational knowledge of hotel functions including Rooms, F&B, Security, and overall hotel operations

• Ability to manage multiple tasks and responsibilities efficiently in a fast-paced environment

• Good problem-solving, decision-making, and crisis management skills

• Attention to detail and ability to maintain high standards of cleanliness, orderliness, and operational efficiency

• Effective communication and interpersonal skills to liaise with team members, guests, and management

• Awareness of occupational health, safety, and emergency procedures

Additional Requirements:

• Confident and composed when handling emergencies or unexpected situations

• Able to work shifts, weekends, and public holidays

• Demonstrates professionalism, integrity, and the ability to maintain confidentiality

• Strong initiative and willingness to take responsibility for hotel operations in the absence of senior management

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Copthorne King's Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Benefits:

• Flexible Benefit

• Birthday Leave

• Special staff rates for F&B and Accommodation under MHR portfolio

• Staff meals provided
  

Roles & Responsibilities

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Review work processes for possible improvements and efficiency

• Handles all guest complaints/feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Train new and existing staff to ensure consistency in service delivery

• To coordinate guests and staff during an emergency evacuation

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

• Performs any other job tasks assigned by the Front Office Manager
  

Requirements

• At least 3-5 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

STAFFKING PTE LTD

Company Overview In StaffKing, we believe that people are the key to a successful business. Our mission is to provide employment services of the highest quality to our valued clients and we strive to conduct our business to help our clients achieve maximum productivity with the right talents. StaffKing focuses on providing excellent employment services to both large and small businesses across various industries. Our services include：* Recruitment Consultancy* Permanent Placement* Contract & Part Time Placement* Manpower Outsourcing* Payroll Services We Specialize in these areas:*Engineering*Accounting & Finance*Sales & Marketing*Logistics & Supply Chain*Administration & Human Resources*Computer & Information Technology*Manufacturing & Production*Hotel & Restaurant & Retail*Education & Training*Media & Creative Design Our core management team and senior consultants are veterans in the human capital industry. With this team of skilled and experienced professionals, StaffKing has every confidence in our ability to fulfil our clients' recruitment needs. Reach out to us today, let us help you achieve your career goals!Email: info@staffking.com.sg Check Out Our Socials!Website : www.staffking.com.sgInstagram : https://www.instagram.com/staffkingpteltd/Facebook : https://www.facebook.com/staffkingpteltd/

Job Description

Benefits:

• Basic salary from $3200 to $3800

• Working Hours: 6 Days, 8 hours/day [Rotating Shift, morning, afternoon, night shift]

• Medical benefits + Flexi benefits

• AWS + Variable Bonus + meal allowance

Job Scope:

• Assist in managing and supervising daily front office operations

• Handle escalated guest feedback and perform effective service recovery

• Ensure prompt and professional response to guest requests and needs

• Coordinate with internal departments to fulfill guest requirements

• Oversee room inventory and resolve any discrepancies

• Lead, coach, and develop team members to achieve service excellence

• Manage emergency situations calmly and efficiently

• Document and report any unusual incidents to management

Job Requirement:

• Working experiences as duty manager (front desk operations)

To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.
StaffKing Pte Ltd (20C0358) | Tan Pei Xuan (R24124430)

Marriott International

Job Description

Marriott International

Job Description