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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance

• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

• Develop and maintain professional relationship with house guests and extend service whenever required

• Manage front office operations and optimize solutions to ensure guests satisfaction

• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment

• Customer service oriented to provide quality service standards

• 1-3 years of experience in a similar capacity, hospitality or tourism

• Exceptional interpersonal skills to enhance the service standards throughout the operation

• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

☑ Salary UP 3.2K + 13 Month Bonus

☑ Working Location: Marina Bay Finance Centre
☑ Monday to Friday (8.30AM – 5.30PM)
☑ 2 Year Contract
☑ Good Working Environment

Job Scope:

• Manage visitor services, including check-in, registration, and host notifications while maintaining reception standards.

• Oversee access control by issuing, tracking, and retrieving access badges in line with security procedures.

• Handle mail and deliveries, including logging, distribution, and coordination with couriers.

• Setting up of meeting room, event set up & coordination,

• Any other ad hoc support tasks for workplace operation.

Requirement:

• ITE or Diploma Qualification in any field of studies

• 1 Year of Experience in Front Office Management or Work Place Operation Management Experience

 Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Soo Kok Ee (Jeffrey)

Registration No: R1436761

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join our dynamic hospitality team where you will play a pivotal role in ensuring guest satisfaction and maintaining high service standards. We are looking for a dedicated individual to manage guest interactions and coordinate hotel operations seamlessly.

Responsibilities:

• Welcome guests and manage check-in/check-out procedures.

• Address guest inquiries, requests, and complaints in a professional manner.

• Handle reservations, room assignments, and billing efficiently.

• Maintain accurate records in property management systems (PMS).

• Uphold service standards and ensure compliance with hotel policies.

• Provide information on hotel services, facilities, and local attractions.

• Coordinate with housekeeping and other departments to meet guest needs.

Requirements:

• Minimum Diploma in Hospitality, Tourism, or Business Management preferred.

• 1–2 years of customer service or hospitality experience.

• WSQ certifications in Service Excellence or Hotel Operations advantageous.

• Strong communication and interpersonal skills.

• Ability to multitask in fast-paced environments.

• Customer-oriented mindset with effective problem-solving abilities.

• Proficiency in hotel PMS (e.g., Opera, Fidelio) and Microsoft Office.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

GRAND MERCURE ROXY HOTEL

Grand Mercure Singapore Roxy is managed by Accorhotels, the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides a total and memorable Singapore travel experience!

Job Description

Front Office Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
• Understand room status and have knowledge of room’s location, types of room availability and room rates.
• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.
• Perform any other duties as may be assigned by the Management from time to time.

Requirements:

• At least 2 to 3 years of experience in a similar capacity
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holiday.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support to the team.

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum GCE 'O' Level or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Locations available:

• Rendezvous Hotel Singapore
• Vibe Hotel Singapore Orchard

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Royal Plaza

Royal Plaza on Scotts (RP), Singapore’s first 100% smoke-free business hotel. Located in Orchard, RP has been voted Best Independent Hotel in Asia Pacific by TTG Asia for 10 years and awarded the 2017 TripAdvisor Certificate of Excellence.

Job Description

Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:

• Work across reception, concierge, and executive lounge
• Welcome guests warmly and assist with arrival/departure efficiently and accurately
• Handle guest feedback with empowerment and accountability
• Exposure to F&B operations (e.g., knowledge of food, wine, clearing plates)
• Manage Executive Lounge breakfast, high tea, and evening cocktail (including alcohol service)
• Collaborate with other departments to deliver memorable guest experiences
• Gain versatility through learning opportunities in the rooms division

Requirements:

• Minimum 2 years of experience in guest services or a similar hospitality role
• Strong communication and problem-solving skills
• Ability to work independently in a fast-paced environment
• Proficiency in handling guest feedback and managing difficult situations
• Flexibility to work 03 rotating shifts, including weekends and holidays
• Able to serve alcohol

Candidates who are unable to work midnight shifts, fixed day shifts are available too.

If you have a passion for hospitality and love providing colourful guest experiences, we’d love to hear from you!

Village Hotels

Village

Job Description

Responsibilities:

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
• Collaborate closely with Concierge on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements:

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays..

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Concorde Hotel Singapore

Concorde hotels are managed by HPL Hotels & Resorts. A hospitality management company, HPL Hotels & Resorts is a subsidiary of Singapore public-listed company Hotel Properties Limited (HPL).

Job Description

Job Summary

You will manage guest room sales and registrations, handle guest enquiries and requests, coordinate with hotel departments and provide courteous service to ensure guest satisfaction and smooth hotel operations.

Responsibilities

• Sell, register and assign rooms to guests while accurately completing registration cards to ensure smooth check-in and check-out processes
• Communicate guest arrivals, room changes, checkouts and special arrangements promptly to relevant hotel departments and outlets
• Respond to guest enquiries over the phone or in person to provide accurate information and assistance
• Process guest requests and requirements efficiently to enhance guest satisfaction and support hotel operations
• Maintain a professional, neat and friendly appearance to create a welcoming environment for guests
• Deliver courteous service and address guest complaints, requests and enquiries promptly and tactfully to resolve issues
• Stay informed about hotel functions, events and promotions to provide guests with up-to-date information
• Perform cashiering duties following established procedures to ensure accurate financial transactions
• Welcome guests and escort them to their rooms, explaining room features and hotel facilities clearly

Preferred competencies and qualifications

• Positive attitude and ability to work effectively as a team player
• Good communication and public relations skills to engage with guests professionally

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support to the team.

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum GCE 'O' Level or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Bugis
• Village Hotel Albert Court
• Village Hotel Katong

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Albert Court
• Village Hotel Katong
• Village Hotel Bugis
• Village Hotel Changi

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Sentosa
• The Outpost Hotel Sentosa
• The Barracks Hotel Sentosa
• Oasia Resort Sentosa

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,800 + allowances

• Company: Listed MNC in the leisure industry

• Location: Central Region

• Benefits: Excellent welfare, benefits, and career advancement opportunities

• Working Hours: Rotating shifts (5 days per week)

Key Responsibilities:

• Lead daily membership and guest service operations, ensuring a seamless and welcoming experience.

• Coordinate staff schedules and shifts while maintaining accurate operational records.

• Work closely with front-of-house teams to deliver smooth, efficient, and personalised guest service.

• Assist in driving marketing campaigns, member promotions, and engaging events.

• Maintain high standards of professionalism, confidentiality, and compliance with company policies.

Requirements:

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office

• Flexible to work rotating shifts, including weekends and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Marriott International

Job Description

COMO Lifestyle Pte Ltd

COMO Lifestyle is the culinary arm of COMO Group, founded by Christina Ong and headquartered in Singapore. Rooted in creativity, authenticity and committed service, COMO Lifestyle brings together acclaimed restaurants, specialty retail and gourmet distribution.

Job Description

Core Responsibilities:

Guest Experience

• Be the First Smile: Greet every guest with genuine warmth, making them feel like they’ve arrived at a friend’s home from the moment they walk through the door.

•       Take charge of the reception desk with grace. Whether managing reservations or small talking with walk-ins about wait times, keep the energy positive and communication clear.

•       Thoughtfully arrange seating and manage "out times" to ensure every guest has a relaxed, unhurried experience while keeping the restaurant’s rhythm steady.

•       Knowing Our Story: Dive deep into our menu and the history of our food, beverages and restaurant. You’ll be the go-to expert for guests, sharing your passion for our food with confidence and detail.

•       Work closely with our reservation team and restaurant manager. Together, you’ll coordinate table assignments and handle special requests to make magic happen for our guests.

Hands-On Coaching & Skill Development

•        Spearhead Onboarding: Guide the integration of new Guest Relations Executives, providing comprehensive, hands-on training in property protocols, VIP handling, and brand service standards.

•        Real-Time Scenario Coaching: Act as the primary escalation point for complex guest issues, utilizing these moments as live coaching opportunities to help junior staff build confidence in conflict resolution and service recovery.

•        Shadowing & Feedback: Conduct regular shadowing sessions with team members, offering constructive, actionable feedback to continually elevate their communication skills and guest engagement.

Cultivating a Culture of Excellence

•        Lead by Example: Serve as the benchmark for hospitality excellence on the floor, modeling impeccable grooming, emotional intelligence, and proactive guest anticipation.

•        Empower Junior Staff: Foster a supportive, psychologically safe environment where junior team members feel comfortable asking questions, sharing ideas, and making empowered decisions for guest satisfaction.

•        Peer Motivation: Champion daily briefings (line-ups), sharing success stories, highlighting positive guest reviews mentioning team members, and setting an inspiring tone for the shift.

Attention to Details

•       Setting up the Stage: From organizing the dining room to ensuring we have plenty of pristine menus ready, you will help create an environment that looks and feels inviting.

•       Keep your workspace and guest tables organized and sparkling. Whether it's preparing for a special event or jumping in to assist with a takeaway order, you are always ready to support the team.

•       Stay in constant sync with the restaurant manager, sharing updates on the floor’s timing so the whole evening runs like a beautifully choreographed dance.

Technical Requirements

•       Learn and effectively use the POS system to process orders and payments accurately.

•       Review, understand and remember the narratives and stories behind our Peranakan dishes to share with guests.

•       Updating guests’ information to the culinary team and the front-of-house team to ensure seamless operation and timely delivery of service

•       Maintain knowledge of the menu items, types of cutleries used for service, specials, and ingredients to provide informed recommendations and experience to guests.

•       Comfortable with the administrative side of things, using Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel with ease to keep our daily operations running smoothly.

•       Ensuring our menus provided in the dining room are current.

What We’re Looking For

•        A genuine love for working in a team environment, collaborating with colleagues to deliver exceptional service as one unit.

•        Strong communication skills, with a passion for interacting with guests and creating positive, delightful dining experiences.

•        Willingness and ability to stand for extended periods in a fast-paced environment while providing attentive service.

•        Proactively identify opportunities to enhance guest experiences through creative service initiatives or special offerings.

•        Enthusiasm for the hospitality industry and a desire to learn and grow within the role.

•        We welcome applicants who are passionate about people, eager to learn, and excited to create unforgettable experiences. 

•        Handling phone calls with a friendly, professional tone and make sure every special request (like a birthday or an allergy) is communicated perfectly to the kitchen team.

General Benefit

•        As part of our hospitality team, you will be on a 4 days and 5 days alternate work schedule to ensure rest is sufficient. 

•        Medical benefits such as basic outpatient coverage and group insurance are covered.

•        Daily staff meals and drinks are provided (breakfast and dinner).

•        Transport will be provided for late shift where applicable, in accordance with company policy.

•        Other additional benefits will be shared during the interview process.

Elitez Pte Ltd

Established since 2010, Elitez Pte Ltd is a strategic partner in operational projects, general recruitment and payroll management. With the single-minded focus by our founding team, we emerged as a market leader within the FMCG manpower sphere in 2013. There-on, we evolve ourselves to be a strategic partner in managing service-driven outsourced manpower teams.

Job Description

1. Front Office Executive

Salary: $2,500 – $3,200 per month
Employment Type: Full-Time

Working Hours

3 rotating shifts, including weekends and public holidays:

• Shift A: 7:30 AM – 5:00 PM

• Shift B: 1:30 PM – 11:00 PM

• Shift C: 10:30 PM – 8:00 AM

$10 night shift allowance applicable for Shift C. Other shift timings may be required based on operational and manning requirements.

Job Responsibilities

• Handle guest check-ins, check-outs, room allocations, guest profile updates and cashiering duties.

• Serve as the first point of contact in resolving guest enquiries and complaints professionally.

• Provide guidance and supervision to Front Office Associates and Guest Experience team members.

• Monitor guest feedback and reviews to maintain high service standards.

• Promote and drive room upselling initiatives to maximise hotel revenue.

• Ensure smooth daily Front Office operations and excellent guest experience.

Job Requirements

• Minimum 1–3 years of experience in Front Office or hotel operations.

• Minimum A / O / N Level qualification.

• Familiar with OPERA, StayPlease and Microsoft Office.

• Good communication skills in English.

• Additional language skills will be an advantage.

• Able to work rotating shifts, including weekends and public holidays.

2. Guest Experience Ambassador (Bell Services – Senior Role)

Salary: $2,200 – $2,500 per month
Employment Type: Full-Time

Job Responsibilities

• Provide guidance, training and leadership to Guest Experience Associates and Gym Attendants.

• Warmly welcome arriving and departing guests.

• Assist guests with luggage handling and transportation arrangements.

• Coordinate limousine and taxi bookings.

• Manage mail and newspaper deliveries.

• Conduct daily operational checks, opening and closing duties.

• Ensure cleanliness and smooth operations of the Gym, Pool and Sky Lounge.

• Assist guests with navigation between different wings of the hotel.

Job Requirements

• Minimum A / O / N Level qualification.

• Fresh graduates and entry-level candidates are welcome to apply.

• Basic knowledge of Microsoft Office and OPERA systems.

• Friendly, approachable and customer-oriented.

• Possess good interpersonal skills and emotional intelligence.

• A strong team player with a positive attitude.

3. Guest Experience Associate (Bell Services)

Salary: $2,000 – $2,200 per month
Employment Type: Full-Time / Casual Labour Available

Job Responsibilities

• Welcome and assist guests upon arrival and departure.

• Handle guest luggage carefully and professionally.

• Assist with transportation arrangements and guest requests.

• Handle mail and assist guests with navigation within the hotel.

• Maintain cleanliness of the lobby and surrounding areas.

• Report any defects or maintenance issues promptly.

• Support the upkeep and daily operations of the Gym, Splash Pool and Sky Lounge.

• Ensure adequate replenishment of towels, water and other guest amenities.

• Conduct basic equipment and facility checks.

Job Requirements

• Minimum A / O / N Level qualification.

• Fresh graduates and entry-level candidates are welcome to apply.

• Basic knowledge of Microsoft Office and OPERA systems.

• Friendly and customer-oriented personality.

• Willingness to learn and develop new skills.

• Able to work as part of a team.

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using, and disclosing your personal data for the purpose stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

Adrian Chan| EA Personnel No: R2199063

Elitez Pte Ltd | EA License No: 16C8004

Kulnari Adventure Golf Pte Ltd

Job Description

About the role

As a Guest Services Supervisor at Kulnari Mystery Golf, you are the bridge between operations and storytelling. You'll ensure the floor runs seamlessly, the team performs confidently, and every guest leaves having experienced something memorable. This role requires strong operational control, people development skills, and the ability to stay composed in a dynamic, guest-facing environment.

Key responsibilities

• Plan and deploy daily manpower based on booking volume and guest flow
• Ensure all stations are adequately staffed to maintain a smooth and immersive experience
• Anticipate peak periods and adjust deployment in real time to avoid service gaps
• Host customers for venue recce and work with restaurant team to propose suitable packages
• Manage guest interactions with professionalism, especially in high-pressure or demanding situations
• Resolve feedback and service issues calmly while protecting the Kulnari experience
• Reply to Google reviews
• Conduct structured role-play sessions to prepare part-timers and interns for real guest scenarios
• Ensure adherence to SOPs while remaining flexible to operational needs
• Monitor performance and provide real-time, constructive feedback

About you

• Experience in hospitality, attractions, or fast-paced service environments
• Strong composure — able to stay calm, clear, and solution-focused under pressure
• Confident in handling difficult guests without escalating situations
• Passion for coaching and developing junior team members
• Willingness to work weekends, evenings, and public holidays
• Take ownership of the floor like it's your own business
• Notice problems before they happen
• Firm but fair with your team

About us

At Kulnari Mystery Golf, we don't just run a venue, we deliver an experience. We are committed to ensuring great experiences come from both structure and people.

Marriott International

Job Description

Marriott International

Job Description

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3800 + Mobile + Shift Allowance + VB

• Listed MNC in Leisure Industry

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 days work week (8 hours per shift)

• Familiar with maintaining guest relationships

Responsibilities:

• Drive membership growth and develop new customer opportunities

• Build and maintain positive relationships with guests and members

• Promote upcoming events, campaigns, and membership benefits

• Respond to guest enquiries and collect feedback to enhance service quality

• Manage credit-related matters with professionalism and confidentiality

• Support daily operations and assist with event activities

Requirements:

• Diploma/Degree in Business or a related field

• Proficient in Microsoft Office applications

• Strong communication and interpersonal skills

• Able to work rotating shifts, weekends, and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 Days (Rotating Shift)

Key Responsibilities

• Welcome and assist members in a friendly manner

• Promote programs, services, and activities

• Provide information on products and promotions

• Support daily operations and events

• Ensure a positive member experience

Requirements

• Good communication and interpersonal skills

• Positive attitude and willing to learn

• Team player

• Customer service experience is a plus

• Able to work shifts, weekends, and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

The Standard, Singapore

Job Description

Responsibilities: 

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.

• Review arrivals and departures and be familiar with guest profiles.  

• Upon arrival, complete guest registration process and accommodate special requests whenever possible.

• Identify and anticipate guests’ needs to ensure personalised service is provided. 

• Make memories by creating a series of delightful moments and thoughtful gestures to guests. 

• Prepare requests for amenities and update traces in Opera Cloud. 

• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.

• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.

• Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.

• Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities.

• Possess a working knowledge of the room reservation procedures.

• Promotes in-house sales, facilities and upselling program in order to maximise revenue.

• Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.  

• Maintains appropriate standards of conduct and style for the Front Office department.

Requirements:  

• Attention to detail and a focus on service.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Well-presented and groomed.

• Proficient in English, additional language skills are a plus.

• Willingness to work shifts, including weekends and public holidays.

The Standard, Singapore offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
• Provide the perfect first impression with a smile and welcome
• Greet, welcome, and engage guests, delivering a personalized, story-driven experience aligned with Lantern’s concept “Classics Recrafted: Stories from the Pier.”
• Manage reservations, VIP bookings, and walk-ins, ensuring optimal table allocations and flow.
• To ensure that guest on every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Support guest satisfaction initiatives, including NPS tracking, feedback follow-up, and service recovery.
• To prepare a monthly report of guest comments, guest list and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards
• Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.
• Confidently take an order asking all relevant questions linked to sequence of service
• Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
• Assist with private bookings and events, liaising with clients to ensure seamless execution.
• Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.
• Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest-facing interactions.
• Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign-ups, and promoting upcoming events.
• Support Lantern’s programming, including themed nights, mixology master classes, live music events, and storytelling series.
• Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.
• Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.

Requirements:

• Experience in a high volume, quality focused establishment is preferred.
• Excellent people skills

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

About the Role

1-Atico is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.

• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.

• Optimise table allocation and guest flow to maximise service efficiency during peak periods.

• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.

• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.

• Monitor overall service flow, ambience, and presentation to uphold brand standards.

• Assist with billing processes, payments, and reconciliation in accordance with company procedures.

• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.

• Capture and report guest insights to management to support service improvements.

• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1–2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).

• Confident communicator with strong interpersonal skills and professional presence.

• Guest-centric mindset with calm problem-solving abilities.

• Comfortable working in a fast-paced, high-volume CBD environment.

• Familiar with reservation systems and POS systems (advantageous).

• Well-groomed, proactive, and a collaborative team player.

• Able to work shifts, weekends, and public holidays.

Football Association of Singapore

The Football Association of Singapore (FAS) is responsible for developing and advancing the game at all levels. Providing a structure for the game to flourish and governing the running of football in Singapore, the FAS also ensures that the Laws of the Game are adhered to, from the professional Singapore Premier League to amateur leagues.

Job Description

Job Summary

Reporting to the Senior Manager, General Secretary’s Office, the Executive serves as the face of the Football Association of Singapore (FAS), creating a warm, polished and professional experience for visitors, partners, stakeholders and colleagues. The role combines front-of-house service with office administration, visitor coordination and hands-on support for match days and key events.

The successful candidate will gain broad exposure across executive office administration, stakeholder engagement, VIP hospitality, event delivery and match-day operations, with opportunities to take on wider responsibilities and contribute to cross-functional projects as their capabilities develop.

Job Description

• Serve as the first of point of contact, greeting and welcoming guest, clients, partners and visitors in a friendly and professional manner.
• Manage incoming calls, general email enquiries and correspondence; screen and direct them accurately to the appropriate departments.
• Coordinate visitor registration, appointments, meeting-room bookings and access arrangements.
• Maintain the reception area, meeting rooms and shared spaces so they are clean, organised, well-stocked and presentation-ready
• Receive, sort and distribute mail and deliveries, and arrange courier dispatches when required.
• Maintain the internal telephone directory, visitor logs and administrative records, and support filing, data entry and document preparation.
• Manage office and pantry supplies, including procurement, stock monitoring and replenishment.
• Support event setups, client and VIP visits, match-day operations and other office logistics, including occasional evenings or weekends when required.
• Handle initial feedback or complaints calmly, provide appropriate assistance and escalate matters when necessary.
• Collaborate with internal teams to ensure seamless front-of-house operations and contribute toother projects or duties as assigned.

Job Requirements

• Minimum GCE 'A' Level, Diploma or equivalent.
• Relevant experience in front desk, reception, hospitality, customer service or office administration is preferred.
• A polished professional presence and a genuine service mindset.
• Clear spoken and written communication, with confidence engaging visitors, colleagues and senior stakeholders.
• Strong organisation and attention to detail, with the ability to prioritise and stay composed in a fast-paced environment.
• Good judgement, discretion and respect for confidentiality.
• A collaborative attitude and willingness to support across departments.
• Basic computer literacy (e.g. MS Office – Word, Excel, PowerPoint)

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham

Job Description

About the role

To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.

Key responsibilities

• Check grooming standards of all Front Office staff

• Read entries in Communication Log Book and carry out instructions and tasks assigned for follow-up

• Assign specific duties to Guest Services Officer and check Night Recapitulation for accuracy

• Determine daily room requirements and ensure guest's special requests are being checked, room blocked as per guest's request with regard to room type, non-smoking, extra bed, etc.

• Take charge and ensure preparation work is done prior to groups check-in and ensure group delegates bills are settled before leaving hotel

• Receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Managers

• Ensure Guest Services Officers are stationed at reception counter at all times

• Assist the Guest Services Manager to handle complaints of guests and to provide service recovery

• Keep a high standard of cleanliness and smooth operation at the Front Office

• Assist and guide subordinates when they are in difficulties and routine check on work process

About you

• Sound knowledge of current situation and proper communication procedures to be handed over to next shift

• Knowledge of procedures and policies on city ledger

• Ability to plan weekly roster for Front Desk

• Ability to promote sense of responsibilities, courtesy, cheerfulness and work harmony in Front Office

• Ability to brief and update Guest Services Officers on events and latest developments

• Ability to co-ordinate with Sales Department, Housekeeping Department, and other departments and Front Office staff

Success Human Resource Centre Pte Ltd

Success Human Resource Centre Pte Ltd has been in the staffing industry since February 1997 and has achieved a reputation for efficient and personalized good service to cater to the staffing need of the various industries in Singapore. Our wide range of clienteles varies from different industries like banking, manufacturing, hotel, hospital, commercial, shipping and etc.

Job Description

Responsibilities:

• Welcome and assist guests with check-in, check-out, and general enquiries.

• Handle reservations, payments, and daily front desk operations.

• Provide excellent customer service and ensure a pleasant guest experience.

• Coordinate with housekeeping and maintenance to address guest requests.

• Perform basic administrative duties and maintain accurate records.

Period:

• Permanent

Location:

• Chinatown  

Working Hours:

• 6 days work week, rotating off day (7am–3pm, 3pm–11pm, 11pm–7am) 

Salary:

• Up to $2,200 + AWS + PB  

Requirements:

• Minimum ‘N’ level

• Candidates with experience in hospitality or customer service will have an advantage

• Good communication and interpersonal skills

• Able to work shifts, weekends, and public holiday.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

••••@successhrc.com.sg (Reg No: R25128591)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 63•• •183 | W: www.successhrc.com.sg 

York Hotel (Private) Limited

A HIDDEN JEM IN THE HEART OF ORCHARD ROAD

Job Description

Key Responsibilities

• Strong Interpersonal and Communication skills

• Experience in Customer Service and Customer Satisfaction

• Ability to provide Administrative Assistance

• Excellent organizational and multitasking abilities

• Attention to detail and problem-solving skills

• Previous experience in the hospitality industry is a plus

• ITE or equivalent

INSEAD

As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organisations. A global perspective and cultural diversity are reflected in all aspects of our research and teaching.

Job Description

Within our INSEAD Asia Campus located at the One-North district in Singapore, we have an in-house hotel, Residences. INSEAD’s Residences has 133 rooms and they are mainly catered for short stays for our Executive Education and Executive Degree participants as well as visiting staff and faculty.

INSEAD is seeking a Front Desk Executive to join INSEAD’s Residences, in Operations and Campus Services department . This is a full-time, permanent position based at our Asia Campus in Singapore. This is a full on-site position and on shift roster.

About the job 

You will play a key role in creating exceptional experiences for guests, participants, faculty, staff and visitors across INSEAD’s Asia Campus. As the face of INSEAD’s front office operations, you will oversee daily activities at both the Main Reception and Residences Reception, ensuring service excellence, operational efficiency and a welcoming environment at every touchpoint. You will contribute to delivering a seamless, personalised and professional experience that reflects INSEAD’s reputation as The Business School for the World.

Your role within the team

• Deliver outstanding front desk services across the Main Reception and Residences Reception, ensuring a positive and professional experience for all visitors and guests.
• Manage visitor registration, access control processes and VIP parking arrangements in accordance with INSEAD policies and procedures.
• Handle incoming emails, telephone enquiries and requests efficiently, directing enquiries to the appropriate stakeholders.
• Ensure reception and lobby areas remain clean, organised and presentation-ready in line with INSEAD standards.
• Coordinate guest check-in and check-out processes and accurately process billing and payments.
• Conduct room and public area inspections to maintain high hospitality standards.
• Arrange transportation and taxi services and manage the issuance and tracking of room keycards.
• Collaborate closely with housekeeping and outsourced service providers to ensure smooth operational delivery.
• Maintain accurate records and ensure compliance with all safety, security and operational requirements.
• Build strong relationships with internal clients and provide timely support and updates when required.

The ideal candidate profile
 

• Minimum GCE ‘O’ Level or equivalent; a Diploma in Hospitality, Hotel Management, Tourism or a related discipline is preferred.
• Minimum 2 years of experience in the hospitality industry, such as hotels, serviced residences, travel agencies or related customer-facing environments.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Excellent interpersonal, communication and telephone handling skills.
• Proficiency in Microsoft Office applications; knowledge of Opera systems would be advantageous.
• Able to remain calm under pressure, with strong problem-solving abilities, attention to detail and a proactive approach to service delivery.
• Flexible, adaptable and able to work effectively as part of a team while demonstrating initiative and accountability.
• Client Focus: We are looking for someone who is passionate about helping others and dedicated to delivering excellent service to both internal and external clients. You take ownership of client and guest needs, respond with care and efficiency, and consistently strive to exceed expectations.
• Collaboration: You enjoy working closely with colleagues and service partners, sharing information openly and contributing to a positive, supportive and solution-oriented team environment.
• Able to work shifts, weekends and public holidays

This is a 5-day a week roster system and includes the following shift schedules:
•    7am to 4pm
•    10am to 7pm
•    11am to 8pm
•    2pm to 11pm

Twl-Group Pte. Ltd.

Here at The White Label, there is nothing more important than recruiting and developing talents. We are more than a restaurant group, we are a family in which everyone can have the opportunity to contribute to the success of the company.

Job Description

Position: F&B Front of House Supervisor
Type: Full-Time

Salary Range: 2,800 - 3,200

We are a renowned Halal restaurant celebrated for our refined dining experience and innovative cuisine. Known for impeccable service and warm hospitality, we are seeking a dynamic Front of House Supervisor to lead our service team and ensure exceptional guest experiences.

• Guest Experience & Service Excellence
  Oversee daily front-of-house (FOH) operations to ensure seamless service and hospitality.
  Uphold and enhance the restaurant’s service standards to deliver a premium Halal dining experience.
  Address guest feedback promptly and professionally.
• Team Leadership & Training
  Supervise, train, and motivate FOH staff to maintain high performance and morale.
  Conduct regular service briefings, role assignments, and performance evaluations.
  Foster a culture of professionalism, teamwork, and continuous improvement.
• Operational Management
  Manage reservations, table allocations, and dining flow for maximum efficiency.
  Ensure compliance with Halal and food safety standards.
  Work closely with the kitchen team to coordinate service and special requests.
  Monitor inventory of service-related items (linen, cutlery, crockery, etc.).
• Business & Administrative Support
  Assist in budgeting, cost control, and achieving revenue targets.
  Generate and review daily reports, including guest counts, sales, and staff performance.
  Support marketing initiatives, events, and promotions to elevate guest engagement.

• Proven experience as a Front of House Supervisor or similar role in F&B, preferably in an upscale dining environment.
• Strong leadership and people management skills with the ability to inspire a team.
• Excellent communication and interpersonal abilities.
• Solid understanding of restaurant operations, reservations systems, and service protocols.
• Ability to remain composed under pressure and resolve issues proactively.
• Flexible to work on weekends, public holidays, and evenings.

• Competitive salary with performance-based incentives.
• Opportunities for career growth within a respected F&B brand.
• Staff meals and dining discounts.
• A supportive, collaborative work environment that values professionalism and creativity.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a motivated and guest-focused Guest Experience Lead (Front Office) to join our team. This role is responsible for supervising daily Front Office operations, ensuring smooth coordination across departments, and maintaining high levels of guest satisfaction. You’ll play a key role in guiding the team to deliver seamless service experiences while supporting operational efficiency and revenue opportunities. 

Key Responsibilities:

• Perform professional check-in and check-out procedures to ensure high guest satisfaction. 

• Coordinate effectively within the Front Office and with other departments, especially Housekeeping, to ensure seamless guest experiences. 

• Manage room controlling duties based on occupancy forecasts, VIP arrivals, group check-ins, and special requests. 

• Promote a sales-driven culture within the Front Office team and maximize resort-wide sales opportunities. 

• Maintain confidentiality of guest information and business practices. 

• Support supervisory functions including staff rostering, room assignments, requisition orders, and basic training or coaching. 

• Manage guest recognition programs and ensure accurate reporting. 

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or equivalent. 

• Minimum 2 years of experience in the hospitality industry, preferably in 5-star hotels. 

• Strong interpersonal skills with strong multitasking, time management, and problem-solving abilities. 

• Knowledge of supervisory functions such as rostering, room assignments, and basic coaching. 

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint). 

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Front Office Supervisor

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties

• Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan

• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback

• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times

• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

• Ensure strict compliance of the Credit Card Privacy – PCI

• Ensure strict compliance to the Cash Float SOP

Qualifications:

• Minimum 2 years of Luxury Hotel Experience

• Knowledge of Opera System and other related sub-system interfaced to the PABX and/or the hotel’s computer system

• Basic Supervisory Skills, verbal and written skills planning, decision making, training and development

• Able to work in a team, i.e. caring about other team members and open towards other nationalities

• Detail-oriented, organized and very flexible with working extended hours

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

SUNSET METT SING PTE. LTD.

Job Description

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 112 venues and with presence in 26 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

As the Guest Relations Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in, to the time they are settled in their rooms.

Day to Day Responsibilities

• To perform the smooth operations of front desk including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to establish policies and procedures.

• To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.

• To liaise with Guest Relations Manager regarding any complaints and to assist walk in guests with alternative accommodation in the event of a full house situation.

• To inform other departments of arrival, room changes, check out and special arrangements.

• To attend shift briefings to ensure hotel activities and operational requirements are known.

• To ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.

• To ensure the guest database is complete by obtaining all necessary information from guest.

• To perform any other job task as reasonably assigned.

Knowledge, Skills and Qualifications:

• At least 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury lifestyle hotel setting.

• Excellent communication and interpersonal skills.

• Basic computer skills, with prior experience in Opera software preferred.

• Customer-focused with a positive attitude and a welcoming demeanor.

• Ability to perform well under pressure.

• High energy level with a positive outlook.

• A willingness to go above and beyond to meet guest expectations.

• A genuine passion for customer service and hospitality.

• Able to work shifts, weekends and public holidays.

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.

Job Description

Join our team and deliver exceptional guest experiences!

We are looking for enthusiastic and service-oriented individuals to join us as Front Office Executive. If you enjoy interacting with people and have a passion for hospitality, we want to meet you!

Responsibilities:

• Attend to guests’ needs and enquiries in a professional and courteous manner.

• Handle guest check-in and check-out processes efficiently.

• Provide personalized, warm, and attentive service to ensure an enjoyable and seamless stay for all guests.

Requirements:

• Good interpersonal skills and a positive working attitude.

• Service-oriented and a strong team player.

• Energetic, passionate, and professional in approach.

• Able to work 2 rotating shifts, including weekends and public holidays.

• Entry-level Diploma holders are welcome to apply.

What We Offer:

• Staff duty meals and uniforms provided.

• A supportive and friendly work environment.

• 5 days work week

• Opportunities to grow within the hospitality industry.

Interested applicants, please email your resume to ••••@treetops.com.sg

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They lead the team to ensure that the Reception operations run smoothly at all times and support Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine, warm way at all times.

• Assist the Duty Manager in ensuring smooth operations at the front office.

• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.

• Able to assist the Guest Service Executive in resolving any operational issues.

• Assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.

• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out on time, and VIP arrivals are checked.

•  Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so, too.

• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.

• Identify the person to whom he/she is speaking and the subject of the request, and direct the guest accordingly.

• Monitor performance standards, reporting issues/concerns as needed.

•  Able to assist the Duty Manager in handling guests’ requests and complaints.

• Able to train all existing and new team members.

• Able to assist the ALL Star & in general, be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).

•  Able to assist the Assistant/Front Office Manager in monitoring and checking on retroclaims.

• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or equivalent

• Minimum of 3 years of relevant experience in a similar capacity 

• Previous experience in a similar leadership role is an asset

• A service-focused personality is essential

• Prior experience working with Opera or a related system

• Strong interpersonal and problem-solving abilities and the ability to lead by example

COVER PROJECTS PTE. LTD.

Cover Projects Pte Ltd provides bespoke and turnkey solutions which can range from consultancy, design planning all the way to hospitality and food and beverage management concepts. We are a team which fuses design thinking with space and community management.

Job Description

Key Responsibilities

• Supervise and coordinate the daily operations of the Front Desk and Front Office team.
• Lead, guide and monitor Front Desk Officers, Guest Service Officers and other assigned staff.
• Ensure efficient check-in, check-out, room assignment and guest registration procedures.
• Verify guest reservations, room rates, payments, deposits and required guest documentation.
• Handle guest enquiries, requests, feedback and complaints professionally and promptly.
• Coordinate with Housekeeping and Maintenance to ensure room status and guest requests are updated accurately.
• Monitor room availability, occupancy and room status to support smooth daily operations.
• Assist with upselling room upgrades, extensions and other available services where appropriate.
• Monitor daily cash handling, payment collection and Front Office transactions to ensure accuracy.
• Ensure proper handover between shifts and accurate recording of outstanding matters.
• Monitor staff attendance, grooming, punctuality, performance and compliance with company SOPs.
• Train and coach Front Office staff on service standards, procedures and guest handling.
• Ensure all guest information and transactions are properly recorded in the property management system.
• Handle emergencies, incidents and difficult guest situations and escalate matters to Management when necessary.
• Ensure compliance with company policies, security procedures and applicable regulatory requirements.
• Assist with daily reports, audits, room inspections and other administrative duties.
• Support Management in maintaining guest satisfaction and achieving operational standards.
• Perform Front Desk duties when required and carry out any other duties assigned by Management.

Requirements

• Minimum 2–3 years of Front Office/Guest Services experience, preferably in hotels or serviced apartments.
• Previous supervisory experience preferred.
• Good communication, customer service and leadership skills.
• Good knowledge of Front Office operations and reservation/PMS systems.
• Able to handle complaints and work effectively under pressure.
• Good organisational and problem-solving skills.
• Able to work shifts, weekends and public holidays when required.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

About the role

We are seeking a service-driven and experienced Guest Experience Lead (Front Office) to join our team. This role is responsible for overseeing daily front desk operations, ensuring smooth check-in and check-out processes while maintaining exceptional service standards. You'll play a key role in guiding the Front Office team, resolving complex guest situations, and ensuring a seamless and memorable arrival and departure experience for all guests.

Key responsibilities

• Supervise daily Front Office operations and support Guest Experience Specialists during peak periods.

• Ensure efficient and professional check-in and check-out processes for all guests.

• Handle escalated guest inquiries, complaints, and service recovery situations promptly and professionally.

• Monitor room assignments and coordinate with Housekeeping to ensure room readiness.

• Ensure guest profiles, reservations, and billing information are accurately maintained in the system.

• Support upselling initiatives and promote hotel services and amenities.

• Provide guidance, coaching, and on-the-job support to Front Office team members.

• Maintain guest recognition programs and ensure VIP guests receive appropriate attention.

• Monitor service standards and ensure consistency in guest interactions.

• Coordinate with other departments to ensure seamless guest experiences.

About you

• Minimum Diploma in Hotels/Hospitality Management or equivalent.

• Minimum 2–3 years of experience in Front Office or guest services within the hospitality industry.

• Prior supervisory or team leadership experience is an advantage.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to remain calm and professional when handling guest escalations.

• Proficiency in Opera PMS or similar hotel management systems.

• Strong organizational skills and attention to detail.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Bugis
• Village Hotel Changi
• Village Hotel Albert Court
• Village Hotel Katong

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,800 + allowances

• Company: Listed MNC in the leisure industry

• Location: Central Region

• Benefits: Excellent welfare, benefits, and career advancement opportunities

• Working Hours: Rotating shifts (5 days per week)

Key Responsibilities:

• Lead daily membership and guest service operations, ensuring a seamless and welcoming experience.

• Coordinate staff schedules and shifts while maintaining accurate operational records.

• Work closely with front-of-house teams to deliver smooth, efficient, and personalised guest service.

• Assist in driving marketing campaigns, member promotions, and engaging events.

• Maintain high standards of professionalism, confidentiality, and compliance with company policies.

Requirements:

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office

• Flexible to work rotating shifts, including weekends and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Little Farms

LITTLE FARMS

Job Description

Guest Relations Executive

Be the reason guests come back.

At Little Farms, great hospitality is more than good service. It is remembering a regular’s favourite table, turning a difficult moment into a positive one, and making every guest feel genuinely looked after.

We’re looking for a Guest Relations Executive who loves people, notices the little things, and knows how to create memorable experiences from the first hello to the final goodbye.

This role sits right at the heart of the guest journey — supporting reservations, connecting with guests in our restaurants, managing feedback, and stepping in when a little extra care is needed.

✨ What You’ll Be Doing

🤍 Make Guests Feel at Home
Welcome guests warmly and create a friendly, personal experience across our restaurants.
Get to know our regulars, remember preferences, and help make every visit feel special.

📅 Own the Guest Journey
Support reservations, special requests, celebrations and important guest occasions.
Work closely with restaurant teams to ensure guests are seated smoothly and well looked after.

💬 Listen, Respond & Make Things Right
Manage guest feedback across calls, emails, online platforms and in-person conversations.
Handle concerns with empathy, confidence and speed — finding thoughtful ways to turn experiences around.

🌟 Create Little Moments That Matter
Spot opportunities to surprise and delight guests.
Whether it’s a birthday, anniversary or simply recognising a familiar face, help us make hospitality feel personal.

🤝 Work as One Team
Partner closely with Restaurant Managers and frontline teams to share guest insights, resolve recurring issues and continuously improve the Little Farms experience.

You’ll Be Great at This If You…

• Have 1–3 years of experience in hospitality, guest relations, restaurants, hotels or customer experience.

• Genuinely enjoy talking to people and building relationships.

• Stay calm, warm and solution-focused when things don’t go to plan.

• Communicate confidently in person, over the phone and in writing.

• Have a sharp eye for detail and remember the things that matter to guests.

• Are comfortable juggling reservations, guest requests and feedback in a fast-moving environment.

• Believe that great service isn’t scripted — it’s thoughtful, human and genuine.

🥑 Why Little Farms?

We’re here to help people live happier and healthier lives, but we know great food is only part of the experience.

You’ll join a team that cares deeply about our guests, our people and doing things well — while still having fun along the way.

If you’re someone who loves creating connections, solving problems and making someone’s day a little better, we’d love to meet you.

Come grow with Little Farms.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Sentosa
• The Barracks Hotel Sentosa
• Oasia Resort Sentosa
• The Outpost Hotel

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Village Hotel Sentosa

UEMS Solutions Pte Ltd

The Company is an Integrated Facilities Management (IFM) company with more than 2,000 employees, providing healthcare support services and property & facilities management services to both public and private sectors in Singapore. The company has 2 core businesses in healthcare support and facilities management services.

Job Description

Hong Feng Yu Yi Pte Ltd

Job Description

We are looking for an energetic, warm and courteous Front Desk Executive to join our team!
Job Details:

• 🕙 Working hours: 10am – 8pm
• 📅 6 days per week
• 🌟 Able to work on weekends & Public Holidays
• 💻 Experience with POS systems and booking systems
• 💰 Handle payment collection
• 📱 Send WhatsApp reminders to customers
• 🤝 Work closely with therapists to support the daily operation flow
• 😊 Warm, friendly and courteous when attending to customers
• ⚡ Energetic, responsible and a good team player

We’re looking for someone who enjoys working with people and can help create a welcoming experience for our customers.
Interested? Send us your CV / contact us for more details!
89•• •906/ 89•• •905

Premium Hotel Management Pte Ltd

Job Description

Job Details (Here’s what you can expect!)

• 5 days’ work week and overtime
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Any other ad-hoc duties assigned.

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in a team
• Work on weekends and public holidays
• Work day shifts and night shifts

Marriott International

Job Description