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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Oasia Hotel Singapore

Designed with business and leisure travellers in mind, Oasia Hotel Singapore is easily accessible to the Central Business District and shopping belts of the city. Oasia’s oasis experience begins once you set foot inside the hotel, which represents an escape from the hustle and bustle of the city.

Job Description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

York Hotel (Private) Limited

A HIDDEN JEM IN THE HEART OF ORCHARD ROAD

Job Description

Key Responsibilities

• Strong Interpersonal and Communication skills

• Experience in Customer Service and Customer Satisfaction

• Ability to provide Administrative Assistance

• Excellent organizational and multitasking abilities

• Attention to detail and problem-solving skills

• Previous experience in the hospitality industry is a plus

• ITE or equivalent

Marriott International

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently; you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As a Guest Relations Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Demonstrates initiative, a positive attitude, and a willingness to learn and continuously develop new skills and knowledge.
• Ability to adapt to changing operational requirements and perform assigned duties in a dynamic environment.
• Ability to work collaboratively with colleagues and contribute to achieving team goals.
• Relevant supervisory or managerial experience in the hospitality industry is preferred.
• Ability to communicate effectively in English, both verbally and in writing, to support guest service and workplace communication.
• Strong leadership, coaching, and team development skills.
• Ability to work flexible or rotating shifts, including weekends and public holidays, based on operational requirements.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

As the Guest Relations Manager, you will be responsible for performing the following tasks to the highest standards:

• Ensure streamline communication with the team and guests and achieve consistent results.

• To anticipate, in advance, all materials and supplies and ensure their availability.

• To promote teamwork and foster a harmonious working climate.

• To follow through and constantly update the restaurant/bar guest databases to be efficient and consistent in relation to regulars, whiskey club members and VIPs.

• To ensure all communication with American Whiskey Club Members with regards to enquiries, and monthly reservation updates. 

• Overview of Menu and EDMs creation for special events

• Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.

• To ensure to keep up to date on Competition analysis by keeping track of happening in the city and calling competition on regular basis to update on promotion and pricing.

• To take ownership of the Restaurant and Bar areas in all aspects, including taking guests’ orders and the service of Food & Beverage products.

• To take full ownership of any reservation for groups, VIP and media.

• To ensure proper procedures and maintenance in regard to guests’ correspondences, both in terms of inquiries and follow-up.

• The ability to maintain and update computer files whenever needed, including standardized letters, latest menus, etc.

• To discuss, in advance, any menu changes or daily specials with staff, ensuring knowledge of each

• To handle and report any accident immediately, no matter how minor 

• To recognize and address potential intoxicated disruptive or undesired guests.

• To effectively handle guest complaints and report to a manager of situation and resolution.

• To respond properly in any hotel emergency of safety situation.

• To coordinate and successfully perform the daily secondary duties.

• To perform other tasks or projects as assigned by hotel management and staff.

• To set up a proper procedure and maintenance with regards to par-stocks for all menus, beverage lists and wine lists.

• To be fully aware of the reservation procedures and telephone techniques according to the Hilton standards.

• To ensure that the telephone system is working properly at all times.

• To respond properly in any hotel emergency of safety situation.

• To perform other tasks or projects as assigned by the hotel management and staff.

• To set up hostesses check lists (daily, weekly and monthly).

• To create, compile and update Manhattan manual training.

• To ensure stationary cost control.

• To oversee and coordinate all arrivals and departures of special guests (VIPs, etc)

• To manage communication between guests and staff.

• To direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.

• To appraise team’s performance.

• To be able to build and keep good relationship to Bar Industry, Suppliers, Etc.

• To ensure events enquiry and bookings are taken and deal with in a given timeline.

• To maximize potential revenue for the bar by bringing in events, private booking and buy-outs.

• To examine activities logbook, assign tasks appropriately and implement schedule daily.

• To work closely hand-in-hand with the Floor Manager to ensure staff well fare is look into and to ensure that the bar operates at its highest maintaining and following key standards.

JEN Singapore Tanglin

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.

• Ensure smooth operation on a daily basis

• Review feedbacks, guest comments, and other information pertaining to front office

• Track guest satisfaction levels and handle guests' complains

• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement

• Overall in-charge of the hotel during the midnight shift in the absence of the senior management

• Identify training needs and develop training programs

• Serve as hotel Emergency Response Team leader during crisis management

• Ensure compliance to company's auditing framework

• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier

• Good communication skills

• Loves interacting with guests from all backgrounds

• Preferably has at least 2 years of relevant experience

• Enjoys coming up with best fit solutions

• Is a friendly, helpful and trustworthy leader

• Must be detail-focused and guest-oriented

• Able to work on shifts, weekends and Public Holidays.
  

Marriott International

Job Description

CONRAD SINGAPORE MARINA BAY

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As an Assistant Front Desk Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Oversee daily shift operations and ensure service standards are consistently maintained.
• Handle guest feedback, requests and service recovery promptly and professionally.
• Represent hotel management when required and make sound operational decisions during the shift.
• Coordinate closely with Rooms Division and the wider hotel operations team to ensure seamless guest experiences.
• Monitor arrivals, departures, room readiness, VIP movements and operational follow-ups.
• Support operational teams in resolving guest-related, room-related or service-related matters.
• Conduct regular checks of guest-facing areas to ensure cleanliness, presentation and operational readiness.
• Maintain current knowledge of hotel products, services, policies, room availability and operational procedures.
• Ensure proper handover of operational matters, guest concerns and follow-up actions between shifts.
• Be familiar with and adhere to the hotel’s safety and security manuals, emergency procedures and related policies.
• Remain alert to safety, security or operational incidents and escalate or report them in accordance with hotel procedures.
• Support emergency response, crisis handling and incident management when required.
• Perform any other reasonable duties assigned.
• The Management reserves the right to make changes to this job description if necessary.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Good communication and interpersonal skills.

• Strong guest service orientation with the ability to handle guest feedback and service recovery professionally.

• Ability to make sound operational decisions in a timely and responsible manner.

• Ability to remain calm, efficient and organised under pressure.

• Good knowledge of Front Office operations, room control, cashiering and guest handling procedures.

• Ability to coordinate effectively with Rooms Division and the wider hotel operations team.

• Good understanding of hotel safety, security and emergency procedures.

• Ability to coach, guide and support Team Members during daily operations.

• Proficiency in hotel systems and basic Microsoft Office applications.

• Previous Front Office or Duty Manager experience in a hotel environment preferred.

• Willingness to work shifts, weekends and public holidays according to operational requirements.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
 

ARAVEST SG MARLIN PM PTE. LTD.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you'll lead by example, ensuring every guest enjoys an exceptional stay from arrival to departure. You'll oversee daily front office operations, support and guide the team, and confidently handle guest concerns with professionalism and care. By creating seamless guest experiences and inspiring service excellence, you'll spread the light and warmth of hospitality, making every guest feel valued, welcomed, and eager to return.

Job Description & Requirements

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  
• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  
• Monitor lobby traffic and assign team members as required. 
• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  
• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 
• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 
• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 
• Lead and motivate team members by leading by example and employing competent and consistent management practices. 
• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 
• Complete night shift duties acting as the Night Manager when he / she is not on duty. 
• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  
• Attend training where and when required. 
• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 
• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 
• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 
• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 
• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 
• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 
• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  
• Follow-up with guests to ensure satisfaction with problem resolution. 
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 
• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 
• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 
• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 
• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 
• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 
• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 
• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  
• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  
• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 
• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  
• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 
• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 
• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 
• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  
• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 
• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 
• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 
• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 
• Manage costs effectively by minimizing and controlling expenses. 
• Manage and approve rebates, refunds and discounts where applicable. 
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 
• Adhere to the hotel’s security and emergency policies and procedures. 
• Carry out any other reasonable duties and responsibilities as assigned. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality.Acting with Integrity and always doing the right thing.Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability.And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 
• Strong interpersonal skills to provide overall guest satisfaction. 
• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 
• Thorough organization and supervisory skills. 
• Proficient in accomplishing tasks. 
• Able to work under pressure and deal with stressful situations during busy periods. 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Reporting to the Front Office Manager (FOM), you will assist in managing smooth day-to-day hotel operations and collaborate with multiple departments to enhance guest experience and operational efficiency.

Responsibilities

• Collaborate with the guest experience team to monitor VIP guest wellbeing, solicit feedback, resolve service and product issues, and enhance overall guest satisfaction

• Assist the FOM in monitoring staff conduct and job performance to ensure a positive corporate image is consistently projected to guests

• Lead upselling initiatives and conduct monthly reviews to achieve revenue targets and identify staff strengths and areas for improvement

• Monitor room inventory to maximize room utilization and revenue generation, including managing group allotments to optimize occupancy

• Partner with the Service Quality champion to uphold LQA standards and coordinate regular staff training programs

• Work closely with the FOM to meet or exceed monthly targets set by senior management

• Maintain cash float amounts aligned with expected occupancy levels

• Conduct monthly section meetings with section leaders to evaluate performance and recommend improvement strategies

• Manage front office operations during the FOM’s absence, ensuring continuity and operational excellence

• Execute additional tasks or assignments as directed by the FOM and/or Director of Operations

Required competencies and certifications

• Demonstrated expertise in front office reception functions with at least 8 years of experience as a Duty Manager, or Assistant Front Office Manager

• Proficient in using the Opera Cloud system for front office operations

• Strong communication skills to effectively engage with staff and guests

• Ability to perform effectively under pressure in a fast-paced environment

• High level of flexibility and adaptability to changing operational needs

• Ability to work on weekends and public holidays

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Assist to inspect rooms assigned to VIPs before their arrival. Meet and show the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.

• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.

• Be alert and report any faults, defects and unusual activity of the property to relevant departments

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Responsible for training of all front desk staff including planning, organising and conducting OJT.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.

• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.

• Follows up in credit limit report, ensure all guests balance checked daily.

• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.

• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions

• Prior experience in a 5 star hotel will be of an advantage

• Proficient with Opera system

• Customer service centric with high level of flexibility & adapability

• Able to work under pressure & fast paced environment

• A strong team leader & team player

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Studio M Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Job Description

• Always greet guest in a friendly and professional manner according to hotel standards

• Engage with each guest as a unique individual and listen attentively to their request

• Perform accurate check in and checkout of guest daily

• Answer all incoming and outgoing calls in timely and professional manner

• Create reservation for any last minute arrival, walk in guest or in the event the absence of reservations team

• Run daily reports to check reservations for accuracy and identify any special request

• Responsible for a cash float throughout your shift and ensuring it balance correctly at the end of each shift

• Listen to guest’s complaint or concerns and resolve their issue in a timely manner

• Promote healthy upselling program in the department

• Encourage all guest to enroll Loyalty program

• Check hotel activity (arrivals, departure, special request) and communicate information with appropriate departments

• Keep track of guest lost & found items

• Manage guest information regularly and accurately

• Attend to guest enquiries for tours, transportations, directions, courier services, postages, restaurant reservations and more

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Grand Hyatt Singapore

We care for people so that they can be their best, and it is our natural propensity to care that differentiates us as the Hyatt family. At Grand Hyatt Singapore, the commitment to care is extended to all stakeholders, including communities, guests, and most importantly our team members. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands and one of the world’s best place to work. Make a difference in the lives around you, and join a company that values respect, integrity, empathy, inclusion, wellbeing, and experimentation.

Job Description

Summary

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Marriott International

Job Description

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Front Office Manager

Reporting to the General Manager, the incumbent will oversee the entire front office team and ensure a smooth and efficient day to day operation.

Responsibilities :

·         Manage and coordinate the organizational and administrative functions in all areas of Front Office (ie. Front Desk, Call Centre, Club Lounge, Concierge and Reservations)

·         Champion service excellence by ensuring team members’ compliance to established brand service and product standards, hence achieving best results in guest satisfaction measured in global on-line reviews.

·         Monitor financial performance and work jointly with the Reservations and Sales Team to maximize room occupancy and departmental revenue by driving upsell and loyalty programmes.

·         Constantly review, assess, improve and establish clear SOPs and service standards.

·         Establish close working relationship with other departments to resolve guests/customers’ issues and concerns efficiently.

·         Ensure all team members are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.

Requirements :

·        A minimum of 3 years’ experience in a similar capacity in the Hotel industry

·        A degree or diploma in Hotel Management or equivalent

·        Excellent interpersonal and communication skills and demonstrate leadership abilities

·        Exhibit excellent organizational and time management skills

·        Be Technology literate with knowledge of hospitality applications and tools such as property management system and property reservation system

·        Able to work in a fast paced environment that promotes changes and drive for achievements

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Position summary statement:

The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.

Primary Responsibilities:

• Supervise, coordinate and participate in all Front Desk activities.

• Check grooming standards for all Front Office staff.

• Determine daily room requirements and ensure guest’s special requests are being checked.

• Responsible in Room Controlling and assignment of rooms for the day arrival as per guest preferences.

• To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.

• Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis. Send requisition when needed. Conduct weekly inventory of supplies.

• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.

• Perform duties of Guest Services Agent whenever needed.

• Relief Guest Services Agent for meals.

• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for groups check in. Ensure Housekeeping received a copy of the group arrival list.

• Check 3 days Arrival and assign rooms accordingly.

• Assist Guest Services Agent in checking in/out FIT/Groups.

• Change money for cashiers in the morning.

• Attend to guest queries and problems.

• Check cashiers work and ensure supporting documents for city ledger are attached.

• Ensure procedures and policies on city ledger are followed.

• To be aware of all VIP arrivals and departures, especially corporate guests.

• Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.

• Plan weekly roster for Front Desk area and obtain Duty Manager’s approval.

• Submit Overtime request and Night Shift allowance for approval on monthly basis.

• Conduct daily briefing for all Front Office staff in the absence of the Duty Manager.

• Conduct training for GSA for job scope and latest promotion website packages.

• Ensure all new Guest Services Agent received proper training and assign them with a buddy.

• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is a leading Singapore hospitality group, operating 26 hotels across five distinct brands, offering a diverse range of stays from value-driven to premium experiences.

Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 26 hotels in Singapore

• 5 days’ work week

• Mobile and Duty meal allowance

• Attractive incentives and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures

• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback

• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction

• Monitor room inventory closely and ensure effective utilisation of rooms

• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained

• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations

• Identify and resolve deviations and irregularities in operations

• Plan manpower allocation and ensure smooth operations

• Provide coaching and guidance to improve staff work performance

• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry

• Passionate in delivering exceptional level of guest service

• Strong communication and problem-solving skills

• Works well under pressure in a fast-paced environment

• People-centric, outgoing, independent, and resilient

• Able to work shifts, including on weekends and public holidays

Marriott International

Job Description

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Changi
• Village Hotel Albert Court
• Village Hotel Katong

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

JOB SUMMARY:  

Night Business Directoris the overall in-charge of the NB aspect of the outlet. He/ She is responsible for the night entertainment’s profitability (Cost of Goods, Labour and Sales), smooth running of the club operations and staff management. He/ She will also be the final approval for hiring together with HR, staff scheduling and stocks ordering. 

He/ She supervises, trains and grooms his staff to take on bigger roles and responsibilities. He/ She also must know and be familiar with all the roles and well-versed in the operating system of the outlet. These include: 

• Cash Management 

• Staff Recruitment 

• P&L (Cost of Goods, Labour and Sales) 

• Inventory management 

• Stock ordering 

• Weekly scheduling 

• Customer complaints 

• Staff management 

• Training & Development (with HR) 

• Sales and marketing (with respective departments) 

• Security Management (applicable for clubs) 

KEY ROLES AND FUNCTIONS

The key responsibilities of the NB Director include: 

• Ensure profitability of the night entertainment

• Achieve the sales target set by management 

• Ensure smooth operations of the club 

• Ensure the security of cash and company properties in the club 

• Always supervise and ensure the availability of inventories in the club 

• Approve the weekly staff scheduling and ensure labour cost is within the guidelines 

• Approve the items and quantity in purchase orders and ensure the cost is within the guidelines 

• Set targets with staff and approves appraisal yearly 

• Liaise with different departments to make sure events are executed smoothly 

• Draft proposals/contracts with details of events (i.e. date, time, DJ, support) 

• Attend weekly meetings with management 

• Maximise revenue, P&L and General Management of the group night business

• Manage vendors, sponsorships 

• Update key performance indicator (KPI) 

Marriott International

Job Description

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• The Barracks Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

LUXURY ISLANDS PTE. LTD.

Job Description

The Guest Services Executive in the Executive Lounge is the primary point of contact for VIP and executive guests, responsible for delivering a warm, seamless, and personalised experience in the lounge. The role combines guest relations, lounge operations, and light refreshment service, ensuring that all VIP guests enjoy high-quality refreshments, a refined environment, and attentive service throughout their stay.

• Greet VIP guests warmly upon entry to the lounge and provide a professional, welcoming first impression.

• Assist with VIP check-in and check-out within the lounge where applicable, ensuring a smooth and efficient process.

• Provide accurate information on hotel services, facilities, dining options, local attractions, and transportation arrangements.

• Handle guest inquiries, requests, and special arrangements (e.g. spa bookings, dining reservations, transport) promptly and professionally.

• Maintain confidentiality and privacy for VIP guests, ensuring personalised yet discreet service.

• Ensure refreshment areas (e.g., coffee, tea, juice, snacks, light meals) are consistently well-stocked, fresh, and presented to the highest standard.

• Assist with the preparation and service of refreshments to VIP guests, including beverages, light snacks, and plated items where required.

• Monitor and replenish refreshment displays, ensuring quality, variety, and visual appeal throughout the day.

• Communicate with the kitchen and F&B team to coordinate special guest requests (e.g., dietary needs, allergies, customised items).

• Support the setup and breakdown of any special lounge events or VIP-centric services, such as evening cocktails or private tastings.

• Monitor lounge cleanliness, ambience, and presentation, ensuring the space is always immaculate and inviting.

• Coordinate with Housekeeping to maintain a pristine environment, including floors, tables, restrooms, and decorative elements.

• Ensure all furniture, equipment, and fittings are in good condition and report any defects or maintenance issues promptly.

• Maintain high standards of grooming, uniform, and personal appearance as per hotel policy and luxury brand expectations.

• Record and respond to guest feedback on lounge experience, refreshments, and service quality, acting promptly to resolve issues.

• Identify and anticipate VIP guest preferences, proactively addressing needs before they are expressed.

• Escalate complex or sensitive guest concerns to the Duty Manager as appropriate.

• Assist with lounge inventory management, including refreshment stock, linens, service items, and other consumables.

• Maintain accurate records of guest visits, refreshment usage, and special requests where required.

• Support basic administrative tasks such as preparing guest correspondence, logging requests, and maintaining records in line with hotel procedures.

• Handle billing and payment processes related to VIP lounge services, ensuring accuracy and compliance with hotel policies.

LUXURY ISLANDS PTE. LTD.

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk and Lobby while on duty. The role leads and supervises Front Office staff, ensures smooth check-in/check-out processes, manages guest service standards, and supports the Front Office Manager in operational, administrative, and team development tasks.

• Supervise and coordinate Front Office related duties including reception, guest services, and lobby operations.

• Ensure smooth execution of check-in, check-out, room changes, and other front desk procedures at all times.

• Lead the team to ensure Reception operations run smoothly and support Guest Service team in their day-to-day tasks.

• Assist the Duty Manager in reviewing staffing rosters at the start of shifts to ensure efficient deployment and coverage.

• Ensure all guests are greeted, welcomed, and assisted professionally and warmly, in line with brand standards.

• Handle guest enquiries, requests, complaints, and special situations promptly and escalate when necessary.

• Assist the Duty Manager and Guest Service Executive in resolving operational issues and ensuring high guest satisfaction.

• Meet and welcome regular VIP guests and key clients, ensuring personalized treatment and correct amenities.

• Ensure front door and lobby coverage so that all arriving guests are greeted by team members at all times.

• Assist the Duty Manager in controlling room inventory and managing room allocations according to hotel directives.

• Plan and prepare arrivals with attention to room type, special requests, and VIP handling.

• Monitor pre-registered arrivals and ensure all no-shows are correctly accounted for and charged.

• Coordinate with Housekeeping daily to ensure rooms are cleaned on time, departures are processed promptly, and VIP arrivals are verified.

• Operate the Property Management System (e.g. Opera) as an expert and train team members on its use.

• Record all incidents in the hotel, log them, and follow up with the Front Office Manager

• Maintain accurate records of guest information, reservations, and operational reports in line with brand and financial procedures.

• Promote and consistently promote the hotel’s loyalty programs (e.g. Accor Live Limitless, ALL Plus) as a Loyalty Ambassador.

• Ensure compliance with hotel credit policy, financial procedures, and guest privacy and security standards.

• Maintain brand integrity, core values, and operational standards across all Front Office areas.

• Monitor team performance, provide feedback, and support continuous improvement in guest service and operational efficiency.

• Drive core values to positively impact both employee and guest satisfaction scores.

LUXURY ISLANDS PTE. LTD.

Job Description

The Guest Services Executive (Front Office) is the first point of contact for hotel guests and visitors, responsible for delivering professional, courteous, and efficient front desk service. The role supports smooth front office operations by managing guest check-in/check-out, handling inquiries and reservations, coordinating with other departments, and maintaining accurate records in line with hotel policies.

• Greet all guests warmly upon arrival and provide a professional first impression of the hotel.

• Process guest check-ins and check-outs accurately, including room assignments, rate verification, and payment handling.

• Resolve guest requests and complaints promptly, escalating to the Front Office Manager or relevant department when necessary.

• Provide information on hotel facilities, services, local attractions, and transportation.

• Manage VIP arrivals, special requests, and personalized guest preferences in coordination with the Front Office Manager.

• Handle inbound phone calls, emails, and in-person enquiries regarding room availability, rates, and bookings.

• Maintain accurate guest communication logs and ensure follow-up on pending requests.

• Coordinate with Housekeeping, Maintenance, and other departments on room status, special requests, and VIP arrangements.

• Prepare and maintain daily front office reports (e.g., occupancy, arrivals, departures, revenue summaries) as required.

• Handle incoming and outgoing mail, courier, and guest parcels with proper documentation.

• Ensure all guests and visitors are properly registered and comply with hotel security and immigration procedures.

• Follow hotel safety and security protocols, including access control, emergency procedures, and incident reporting.

• Maintain confidentiality of guest information and internal data in line with company and legal requirements.

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Take every opportunity to amaze the guests.

• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.

• Handle complaints.

• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.

• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.

• Utilize interpersonal and communication skills to lead, influence and encourage others

• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.

• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.

• Coordinate activities with other hotel departments.

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.

• Ensure the timely completion of performance appraisals.

• Function in place of the Front Office Manager in his/her absence.

• Be knowledgeable of policies regarding emergency procedures and security concerns.

• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.

• Be professional, responsible and mature in conduct and behavior.

• Be understanding of, encouraging to and friendly with all co-workers.

• Be self-motivated and use time wisely.

• Maintain open line of communication with each department.

• Communicate pertinent information.

• Respond positively to new ideas.

• Openly accept critical/developmental feedback.

• Report to work on time.

• Give adequate notice if going to miss work.

• Be available to work a flexible schedule to include weekends and holidays.

• Maintain effective communication through the use of meetings, log books and bulletins.

• Be available to help other departments in emergency situations.

• Perform other assignments as directed by the General Manger.

• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.

• Requires good communication skills, both verbal and written.

• Most tasks are performed in a team environment with the employee acting as a team leader.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Extensive knowledge of the hotel, its services and facilities.

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Guest Services Manager (Concierge & Bell Operations)

The Assistant Guest Services Manager (Concierge & Bell Operations) plays a key role in delivering exceptional arrival and departure experiences. This position ensures operational excellence at the Concierge, Bell Services and Driveway Operations, upholds luxury brand standards, and leads the Guest Services Team in creating memorable and personalised guest journeys.

Summary of Responsibilities:

• Ensure strategic manpower deployment to support daily operations, peak periods, and high-profile events while maintaining productivity and service excellence.

• Oversee and coordinate group arrivals, departures, and guest movements, ensuring smooth driveway operations and traffic flow during peak periods and hotel events.

• Collaborate closely with Convention Services and Event Organizers to ensure accurate handling of group luggage, deliveries, and flawless coordination.

• Prepare and review rosters to balance operational efficiency, colleague wellbeing, and cost control.

• Personally oversee the arrival, rooming, and departure of VIP and key guests, ensuring all preferences and special arrangements are executed to perfection.

• Personal involvement in the arrival, rooming, and departure of key/VIP guests

• Presence at lobby and driveway at critical guest flow time

• Respond decisively to emergency situations, ensuring guest and colleague safety at all times.

• Strong understanding and experiences of Bell Services, Concierge, and Valet operations.

• Lead, coach, and inspire the Guest Services team through structured training, performance monitoring, and continuous development.

Qualifications:

• Minimum 2 years of supervisory experience within the hospitality

• Hands-on experience using OPERA CLOUD PMS and related hotel systems interfaced with PABX and other operational platforms is essential.

• Strong understanding and experiences of Bell Services, Concierge, and Valet operations.

• Tertiary education in Hospitality Management or a related discipline, with relevant hotel operations experience.

• Proficient in written and spoken English; knowledge of a second language is an advantage.

• Demonstrated leadership qualities with the ability to motivate and guide a team.

• Proactive mindset with a passion for continuously enhancing the guest experience.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager, Front Office

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties

• Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan

• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback

• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times

• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

• Ensure strict compliance of the Credit Card Privacy – PCI

• Ensure strict compliance to the Cash Float SOP

Qualifications:

• Minimum 2 years of Luxury Hotel Experience

• Knowledge of Opera System and other related sub-system interfaced to the PABX and/or the hotel’s computer system

• Basic Supervisory Skills, verbal and written skills planning, decision making, training and development

• Able to work in a team, i.e. caring about other team members and open towards other nationalities

• Detail-oriented, organized and very flexible with working extended hours

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Goodwood Park Hotel Private Limited

Goodwood Park Hotel is a Skills Framework Supporting Company

Job Description

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the General Manager, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Ensures effective management of Front Office’s operations while maintaining the hotel’s standards and objectives of the Front Office Department.

• Maintains the profitability of upselling and compliments from guests via social media.

• Overall responsibility includes reservation control, preparation of forecast, daily group movement, room blocking, daily inspection of VIP room assignment, cleanliness and maintenance of the room and setup of complimentary items. 

• Co-ordinates with all relevant departments, especially Sales & Housekeeping in preparation of all check-ins and check-outs.

• Conducts spot checks of guest rooms at random intervals to ensure high standards of housekeeping are maintained. 

• Oversees front desk reception, guest services, concierge services as well as telephone departments.

• Promotes and nurtures good relationships with key accounts of the Hotel and other sources of potential business.

• Ensures proper planning of staff rostering.

Secondary Responsibilities

• Provides training and coaching to front office staff in accordance with the hotel’s SOPs.

• Ensures reports and forecasts on anticipated room occupancy, bookings, arrivals, departures, house count, revenue and other statistics as required by Management are prepared in a timely and accurate manner.

• Conducts daily briefings and ensures all pertinent information is well received by team members.

• Responsible for staff discipline and ensures grooming is up to the hotel’s service standards.

• Responsible for orderliness of the lobby and parking areas of the hotel.

• Performs any other duties as may be assigned from time to time by Management

Requirements:

• Diploma in Business Management / Hospitality Management or equivalent.

• Minimum 3 to 5 years of relevant experience in similar capacity.  

• Able to exemplify leadership qualities and mentor all staff on job functions and excellence in customer service.

• Familiar with Hotel’s Property Management System and Global Distribution Systems on reservations connectivity.

• Upholds the Hotel’s core values at all times.

• Able to work independently and a good team player.

• Able to start within short notice.

For more information, please visit www.goodwoodparkhotel.com for more information.

Please be informed that only shortlisted candidates will be notified.

W SINGAPORE SENTOSA COVE

W was born from the mix of eclectic cultures and vibrant energy of New York City. Today, W takes that 24/7 vigour worldwide, bringing the best of music, fashion, design and fuel to stunning destinations around the globe.

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

VIBE HOTEL SINGAPORE ORCHARD

Job Description

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

VIBE HOTEL SINGAPORE ORCHARD

Job Description

Responsibilities:

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements:

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Capybara & Friends SG

Job Description

Be part of a Bathhouse studio & wellness sanctuary nestled in the dynamic district of Tanjong Pagar, newly opened since March 2026.

Roles & Responsibilities

• Greeting guests upon arrival, providing information about the facilities, services and products in a warm and authentic way

• Bring guests through the welcome procedure upon arrival - i.e. operational protocols and bathhouse rules/etiquette; completion of digital waivers (if not done so prior to arrival)

• Be well-versed and knowledgeable about the facilities and products to be able to share confidently with guests

• Assist with future guest bookings where necessary upon guest departure

• Assist with telecommunications where necessary

• Ensure facilities are cleaned and ready for operation the following day at close of business, including removal of any waste and soiled linen

• Ensure the reception, bathhouse, and all areas of the facility are well-maintained, clean, tidy, and dry where possible

• Maintain a strict sterilisation routine of required areas during bathhouse operation hours

• Ensure a welcoming and comfortable environment for guests within the bathhouse/facility areas, and attend to any guest queries

• Ensure all operational protocols and rules are followed and upheld

• General assistance and supervision across tasks

• Assist Studio Manager in the planning, and launching of promotions and events

• Provide weekly reporting to the Studio Manager including collecting feedback from staff and guests to improve the experience of the facilities

• Monitoring and managing stock and sundries including laundry, amenities, food/beverage and hygiene items

• Monitoring and reporting on any operational issues of facilities, equipment, fixtures & fittings

• Oversee any required routine maintenance and repair of the spa equipment, fixtures & fittings

• Manage linen service collection & drop-off

• Report to Studio Manager/Director where required
  

Who we're looking for

• Someone passionate about wellness and bathing

• Excellent, clear, and consistent communicator

• Calm under pressure, self-led and adaptable

• Someone human-centered at your core - driven by achieving things for customers
  

Required skills

• At least 2 years of relevant experience in the fitness, wellness or hospitality industries

• Well-spoken, with a good grasp on communicating both proficiently and empathetically

• Initiative, organised and efficient

• Commitment to work weekends, public holidays and rotating shifts where necessary

• Flexible with your time
  

If this speaks to you, apply to be a part of our vibrant and close-knit team. We look forward to hearing from you! Only shortlisted applicants will be notified.

Cove Living Pte. Ltd.

Job Description

LUXURY ISLANDS PTE. LTD.

Job Description

Job Purpose

The Duty Manager is responsible for overseeing the smooth daily operation of the hotel during assigned shifts, ensuring high standards of guest service, operational efficiency, safety, and coordination between departments. The role acts as the senior manager on duty and serves as the main point of contact for guest issues, operational concerns, and emergency situations.

• Supervise and coordinate hotel operations during assigned shifts to ensure smooth service delivery.

• Act as the main point of contact for guests, handling inquiries, feedback, complaints, and special requests promptly and professionally

• Monitor occupancy, arrivals, departures, VIP arrivals, group movements, and room status.

• Assist in resolving service issues, guest complaints, and operational disruptions in a timely manner.

• Ensure proper handling of emergencies, accidents, security concerns, and incidents in line with hotel procedures.

• Support front office operations, including guest relations, cashiering oversight, room allocation, and arrival/departure coordination when needed.

• Monitor staff performance, appearance, discipline, and service standards during duty shifts.

• Communicate shift updates, guest issues, and operational concerns to department heads and management.

• Prepare incident reports, shift reports, and follow-up action logs as required.

• Assist with staff coaching, service recovery, and operational training on the floor.

• Ensure compliance with hotel policies, health and safety requirements, and brand standards.

• Take initiative to maintain guest satisfaction and promote a culture of service excellence.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

Salary: Up to $2400/month

Listed MNC in Leisure Industry

Location: Central Region

Working Hours: Rotating shifts (5 days/week)

Why Join Us?

• Excellent welfare and employee benefits

• Career growth and advancement opportunities

• Supportive and dynamic work environment

Key Responsibilities

• Perform professional and efficient hotel guest check-in and check-out to ensure high levels of guest satisfaction.

• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.

• Manage room control based on forecasted occupancy, VIP arrivals, group check-ins, and special requests.

• Adopt a sales-oriented approach within the Front Office team and identify resort-wide sales opportunities.

• Maintain confidentiality of all guest information and resort business practices.

Requirements

• Minimum Diploma in Hotel/Hospitality Management or equivalent.

• Strong interpersonal, multitasking, time management, and problem-solving skills.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

• Willing to work rotating shifts, including weekends and public holidays.

Seize This Opportunity!
Click Apply Now to upload your updated Resume/CV and take the first step toward an exciting new career.

Only shortlisted candidates will be contacted.

Chong Zhe Hui (Fiona)
Registration No.: R1984570
EA Licence No.: 14C7121

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

Reporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with other hotel departments as required.

• Monitors appropriate standards of conduct, hygiene, and grooming of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Log security incidents and accidents in accordance with hotel requirements

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.

• Minimum 1 year experience in a similar capacity in hotel environment.

• Good communication skills for effective interaction with guest and colleagues.

• Have good leadership skills

• Has good writing skills, problem solving and organizational abilities.

• Proficient in the use of Microsoft Office and Opera System.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

Salary: Up to $3,500/month

Listed MNC in Leisure Industry

Location: Central Region

Working Hours: Rotating shifts (5 days/week)

Why Join Us?

• Excellent welfare and employee benefits

• Career growth and advancement opportunities

• Supportive and dynamic work environment

Key Responsibilities

• Perform professional and efficient hotel guest check-in and check-out to ensure high levels of guest satisfaction.

• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.

• Manage room control based on forecasted occupancy, VIP arrivals, group check-ins, and special requests.

• Adopt a sales-oriented approach within the Front Office team and identify resort-wide sales opportunities.

• Maintain confidentiality of all guest information and resort business practices.

Requirements

• Minimum Diploma in Hotel/Hospitality Management or equivalent.

• At least 2 years of experience in the hospitality industry

• Strong interpersonal, multitasking, time management, and problem-solving skills.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

• Willing to work rotating shifts, including weekends and public holidays.

Seize This Opportunity!
Click Apply Now to upload your updated Resume/CV and take the first step toward an exciting new career.

Only shortlisted candidates will be contacted.

Chong Zhe Hui (Fiona)
Registration No.: R1984570
EA Licence No.: 14C7121

MCI Career Services Pte Ltd

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

About the Role

We are seeking an experienced and service-oriented Duty Manager to oversee the daily Front Office operations and ensure exceptional guest experiences. You will play a key role in supervising the Front Office team, handling guest relations, maintaining operational excellence, and supporting hotel revenue and service objectives.

If you have strong leadership skills, enjoy working in a fast-paced hospitality environment, and are passionate about delivering outstanding guest service, we invite you to join our team.


Key Responsibilities
- Oversee the daily operations of the Front Office to ensure smooth and efficient service delivery.
- Supervise and lead Front Office teams, including Reception, Reservations, Cashier, Telephone, and Baggage Services.
- Deliver exceptional guest service by handling check-ins, check-outs, enquiries, complaints, and VIP guest arrangements.
- Monitor room inventory, housekeeping coordination, and operational procedures to maximise guest satisfaction and revenue.
- Manage Front Office cash handling, room/rate authorisations, and ensure compliance with hotel policies.
- Handle security matters, operational incidents, and emergency procedures when required.
- Train, coach, and develop Front Office staff to maintain high service standards.
- Collaborate with internal departments to support seamless hotel operations and perform other duties as assigned by Management.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Low Qing Yi
Registration Number: R25129774
EA License No: 06C2859
MCI Career Services Pte Ltd

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities

Operational Related

• Conduct daily briefing to ensure important information and updates are shared among team members
• Manage guest requests and ensures tasks are properly carried out
• Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
• Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
• Solicit feedback directly from guests; record feedback and use established documentation and circulation procedure to share the information
• Handle meet and greet of VIPs
• Audit Butlers' Suite Orientation and Turndown services to ensure established standards are met
• Work closely with other relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining to prepare for future VIP arrivals
• Manage the operations of the Butler Command Centre
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
  
  Departmental Related
• Communicate to Team Members departmental updates, issues and guest-related matters
• Establish assess, conducts and maintains appropriate performance appraisals (in relevant areas) as according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
• Responsible for motivating, disciplining and counseling of Team Members appropriately and in ensuring their job skills are constantly being improved and developed
• Supervise, train, schedule, mentor and evaluate Team Members
• Recommend appointments, promotions and development of all Team Members
• Respond to guest comments, requests and complaints in a timely and professional manner; take personal responsibility to resolve issues where necessary.
• Be conversant with all areas of the Butler Services Department including FIT, Group and Casino reservations; can be assigned to certain specialist areas to manage at any one time
• Be conversant with all facets of the operation including fire safety and emergency related procedures
• Disseminate and clarify understanding of all new promotional packages, rate plans and product information associated with these programs.
• Maintain close liaison with all other Departments so as to have a good understanding of other Departments' operational flow, thus ensuring seamless guest services throughout the hotel.
• Works and maintains close liaison with all the respective Section Heads within Front Office Department, ensuring smooth operational flow within the department as in accordance to company standards.
• Attend scheduled departmental meetings as required.
• Contribute ideas to improving the operations of the department. Update the Managers on any operational issues for the betterment of the department.
• Attend training sessions as and when scheduled
• Be familiar with the local community and famous events in town.
• Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Report and document special incidents that command management's attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Participates in Team Members' performance evaluation and makes fair recommendations on confirmation or promotion.
• Perform any other duties and responsibilities as and when assigned by the Manager.
  
  
  Job Requirements
  
  Education & Certification
• Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred
  
  Experience
• Minimum 1 year experience in the same capacity
  
  Other Prerequisites
• Able to communicate effectively with both English
• Excellent guest relations and communication skills
• Advanced understanding of housekeeping, food and beverage including in-suite dining, wine and spirits
• Proficient in the use of Property Management System
• Candidates must have a good command of spoken and written English
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset
• Be willing to work any day and any shift
• Well groomed and professional disposition
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Dao by Dorsett AMTD Singapore

Located in the heart of Singapore’s vibrant Central Business District, Dao by Dorsett AMTD Singapore is a 268 high quality serviced apartment units designed to cater to the needs of discerning international business and leisure travelers. Fully equipped with all the essentials, seamless technology and with sustainability in mind, the well-appointed studio, one- and two-bedroom suites go beyond creature comforts, offering an exclusive residence with all the luxuries of a hotel, making it perfect for daily, short and long stays.Dao by Dorsett AMTD Singapore offers a comprehensive range of services such as high speed internet connectivity, regular housekeeping and concierge services, 24-hour guest relations, as well as facilities that includes an in-house restaurant, Collective, in-room dining options, Boardroom, an outdoor infinity pool, a round-the-clock fitness center, and Gather Executive Club.

Job Description

Reporting to the Front Office Manager, you shall be responsible for the day-to-day management and overall performance of the Front Office department (including supervising a team of Guest Services Agent) while ensuring the highest level of guest satisfaction.

DUTIES & RESPONSIBILITIES

• Supervise the Senior Guest Services Agent and Guest Services Agent in their daily duties and responsibilities

• Conducts daily audits of Guest Services Agents’ appearance, grooming and hygiene and takes daily briefing

• Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts

• Evaluates per shift checklist, and ensures all tasks are completed

• Supervises and assists Guest Services Agents in planning, documentation, along with all of their tasks at the Customer Service desk

• Conducts On-Job-Training for all Guest Services Agents

• Conducts periodic high balance check in coordination with Finance department

• Checks next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests

• Reviews traces for all reservations and resolves accordingly

• Maintains accuracy of data on the Property Management System

• Meets upon arrival or bid farewell VIP residents in the absence of senior management

• Escorts guests to the apartment upon arrival when necessary

• Conducts periodic checks of all luggage/parcel storage areas

• Addresses and resolves resident complaints or concerns

• Coordinates with Security Department in conducting investigations as needed

• Coordinates with Drivers to ensure smooth operations and exceptional service to all residents

• Conducts daily checking of all traces to ensure resolution of requests and assist in any difficulty encountered

• Any other duties as assigned from time to time

SKILLS, KNOWLEDGE & QUALIFICATIONS

• Minimum GCE "O" Level or equivelant

• Minimum 4 years of relevant experience in Front Office operations, of which at least 1 year in supervisory position

• Proficient knowledge in OPERA Cloud

• Excellent spoken & written English communication skills

• Good interpersonal and problem-solving skills

• Ability to multi-task, working well under pressure and tight deadlines

• Willing to work rotating shift, weekend and public holidays

We regret that only shortlisted candidate shall be notified.

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Reporting to Guest Experience Manager the Guest Services Executive is responsible for delivering a consistently warm, efficient and brand-aligned guest check-in experience Holiday Inn Singapore Atrium.

The Guest Services Executive delivers exceptional and personalised guest experiences throughout the guest journey while ensuring smooth operations of the Executive Lounge. The role is responsible for creating memorable stays, resolving guest concerns efficiently, supporting loyalty recognition, and maintaining luxury hospitality standards aligned with brand expectations.

Working as part of the Guest Experience Team team, the Guest Services Executive supports both guest-facing service delivery and back-of-house duties check in/out guest when assisting Reception, room preparation, billing, equipment checks and ensures all tasks are carried out accurately, safely and to brand standard.

The Guest Service Executive works closely with colleagues across Front Office, Housekeeping, Engineering, Food & Beverage, Front Office, Finance and MarCom to ensure a seamless guest experience throughout each shift.

Responsibilities:

• Deliver personalised and memorable guest experiences.

• Support guest satisfaction and loyalty recognition initiatives

• Ensure prompt handling of guest inquiries, requests and service recovery situations.

• Conduct pre-arrival preparations for VIPs, long-stay guests, and loyalty members.

• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.

• Handle guest feedback, requests, and complaints promptly with effective problem resolution.

• Maintain accurate guest profiles and preferences in the hotel system.

• Conduct daily opening and closing beverage inventory for the Executive Lounge.

Requirements:

• Diploma, Certificate in Hotel Administration, Hotel Management or equivalent, ideally with at least 1 year experience in front office / guest services

• Able to work independently in a dynamic environment

• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

• This role requires Food & Beverage services to guest.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Uniform

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Twl-Group Pte. Ltd.

Here at The White Label, there is nothing more important than recruiting and developing talents. We are more than a restaurant group, we are a family in which everyone can have the opportunity to contribute to the success of the company.

Job Description

Position: F&B Front of House Supervisor
Type: Full-Time

Salary Range: 2,730 - 4,100

We are a renowned Halal restaurant celebrated for our refined dining experience and innovative cuisine. Known for impeccable service and warm hospitality, we are seeking a dynamic Front of House Supervisor to lead our service team and ensure exceptional guest experiences.

• Guest Experience & Service Excellence
  Oversee daily front-of-house (FOH) operations to ensure seamless service and hospitality.
  Uphold and enhance the restaurant’s service standards to deliver a premium Halal dining experience.
  Address guest feedback promptly and professionally.
• Team Leadership & Training
  Supervise, train, and motivate FOH staff to maintain high performance and morale.
  Conduct regular service briefings, role assignments, and performance evaluations.
  Foster a culture of professionalism, teamwork, and continuous improvement.
• Operational Management
  Manage reservations, table allocations, and dining flow for maximum efficiency.
  Ensure compliance with Halal and food safety standards.
  Work closely with the kitchen team to coordinate service and special requests.
  Monitor inventory of service-related items (linen, cutlery, crockery, etc.).
• Business & Administrative Support
  Assist in budgeting, cost control, and achieving revenue targets.
  Generate and review daily reports, including guest counts, sales, and staff performance.
  Support marketing initiatives, events, and promotions to elevate guest engagement.

• Proven experience as a Front of House Supervisor or similar role in F&B, preferably in an upscale dining environment.
• Strong leadership and people management skills with the ability to inspire a team.
• Excellent communication and interpersonal abilities.
• Solid understanding of restaurant operations, reservations systems, and service protocols.
• Ability to remain composed under pressure and resolve issues proactively.
• Flexible to work on weekends, public holidays, and evenings.

• Competitive salary with performance-based incentives.
• Opportunities for career growth within a respected F&B brand.
• Staff meals and dining discounts.
• A supportive, collaborative work environment that values professionalism and creativity.

PARK VIEW HOTEL PTE LTD

OUR HOTEL

Job Description

• Provide all guests with a friendly, accurate and efficient check-in/check-out process while following the company's policies and procedures.

• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer staffs more holistic training ,towards possible promotion.

• Answering inquires by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.

• cashiering duties

Job Requirements:

• No Experience are Welcome

• Candidates-must able to speak and written English, and any additional language is an advantage

• Ability to work in a team.

• Able to work on a rotating roaster 

• Basic computer knowledge

Work Location : nearby Bugis / City Hall mrt.

• Meal provided & allowance

• 5 min walk from mrt station

TYRWHITT HOSPITALITY PTE. LTD.

Located right in the heart of burgeoning enclave that is Lavender, the Arton Boutique Hotel is set to welcome visitors with the best of the old world cocooned by the comfort of the new.

Job Description

• Keep abreast of competitor room rate changes and recommend adjustment of room rate as necessary.
• Manage rates, inventory in different distribution and OTA channel.
• Good knowledge on hotel rates, packages and promotions.
• Manage room inventory to maximize occupancy with applicable pricing and selling strategies.
• Manage and administer the hotel's room reservation system.
• Attend to enquiries, guests’ feedback, liaise with travel agent or group.
• Handle guest complaints and liaise with all business associates to ensure customer satisfaction.
• Work closely with front office team for operational issues and maximize room sales.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Hotel Reservation, Rate, Room Allotment
• Preferably Executive specialized in Hotel Management/Tourism Services or equivalent.

Handle guests check in/out including handling of payments.

Provide quality service to guest requests efficiently and courteously during their check-in check-out and throughout their stay.

Provide accurate and updated information upon guest request; have good knowledge of products, services, pricing, special promotional offers for professional guest services.

Prompt attention request feedback and carry out service recovery measures where required.

Assist reservation to update allotment, handle enquiries and ensure all reservations information is accurate

Work closely with front office and reservation team for operational issues and maximize room sales.

TYRWHITT HOSPITALITY PTE. LTD.

Located right in the heart of burgeoning enclave that is Lavender, the Arton Boutique Hotel is set to welcome visitors with the best of the old world cocooned by the comfort of the new.

Job Description

• Guest Services: Address guest complaints, resolve escalations, and ensure smooth check-in and check-out experiences 
• Staff Supervision: Monitor staff performance, attendance, and productivity; assign duties to department heads and frontline employees 
• Department Coordination: Oversee multiple departments including Front Office, Housekeeping, Food & Beverage, and Engineering to maintain seamless operations.
• Operational Management: Implement policies, monitor compliance with safety, hygiene, and fire regulations, and handle emergencies such as accidents or power outages 
• Reporting: Maintain daily shift reports, record incidents, and escalate critical issues to senior management 
• Decision-Making: Approve minor expenditures or guest requests within delegated authority and make operational decisions during the shift 
• Training and Coaching: Guide and mentor staff to uphold service standards and operational procedures 

Success Human Resource Centre Pte Ltd

Success Human Resource Centre Pte Ltd has been in the staffing industry since February 1997 and has achieved a reputation for efficient and personalized good service to cater to the staffing need of the various industries in Singapore. Our wide range of clienteles varies from different industries like banking, manufacturing, hotel, hospital, commercial, shipping and etc.

Job Description

Responsibilities:

• Welcome and assist guests with check-in, check-out, and general enquiries.

• Handle reservations, payments, and daily front desk operations.

• Provide excellent customer service and ensure a pleasant guest experience.

• Coordinate with housekeeping and maintenance to address guest requests.

• Perform basic administrative duties and maintain accurate records.

Period:

• Permanent

Location:

• Chinatown  

Working Hours:

• 6 days work week, rotating off day (7am–3pm, 3pm–11pm, 11pm–7am) 

Salary:

• $1,650-$1,800 + AWS + PB

Requirements:

• Minimum ‘N’ level

• Candidates with experience in hospitality or customer service will have an advantage

• Good communication and interpersonal skills

• Able to work shifts, weekends, and public holiday.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

wan••@successhrc.com.sg (Reg No: R25128591)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 63•• •183 | W: www.successhrc.com.sg 

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Job Scope:

• Welcome and assist guests upon arrival at the lounge

• Provide information about lounge facilities, services, and promotions

• Serve food and beverages while maintaining high standards of hygiene and presentation

• Monitor lounge environment to ensure cleanliness, comfort, and safety

• Handle guest inquiries, requests, and concerns promptly and professionally

• Maintain accurate records of guest visits and facility usage

Job Requirements:

• Minimum GCE ‘N’ Levels

• Minimum 1 to 2 years of hospitality or customer service experience

• Positive attitude, strong communication skills, and the ability to thrive in a fast-paced environment

If you are interested, please submit your application here.

We appreciate your application and will notify you if you are shortlisted for the role.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21102746 | EA Personnel Name: Tay Hui Huang