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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance

• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

• Develop and maintain professional relationship with house guests and extend service whenever required

• Manage front office operations and optimize solutions to ensure guests satisfaction

• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment

• Customer service oriented to provide quality service standards

• 1-3 years of experience in a similar capacity, hospitality or tourism

• Exceptional interpersonal skills to enhance the service standards throughout the operation

• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

☑ Salary UP 3.2K + 13 Month Bonus

☑ Working Location: Marina Bay Finance Centre
☑ Monday to Friday (8.30AM – 5.30PM)
☑ 2 Year Contract
☑ Good Working Environment

Job Scope:

• Manage visitor services, including check-in, registration, and host notifications while maintaining reception standards.

• Oversee access control by issuing, tracking, and retrieving access badges in line with security procedures.

• Handle mail and deliveries, including logging, distribution, and coordination with couriers.

• Setting up of meeting room, event set up & coordination,

• Any other ad hoc support tasks for workplace operation.

Requirement:

• ITE or Diploma Qualification in any field of studies

• 1 Year of Experience in Front Office Management or Work Place Operation Management Experience

 Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Soo Kok Ee (Jeffrey)

Registration No: R1436761

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join our dynamic hospitality team where you will play a pivotal role in ensuring guest satisfaction and maintaining high service standards. We are looking for a dedicated individual to manage guest interactions and coordinate hotel operations seamlessly.

Responsibilities:

• Welcome guests and manage check-in/check-out procedures.

• Address guest inquiries, requests, and complaints in a professional manner.

• Handle reservations, room assignments, and billing efficiently.

• Maintain accurate records in property management systems (PMS).

• Uphold service standards and ensure compliance with hotel policies.

• Provide information on hotel services, facilities, and local attractions.

• Coordinate with housekeeping and other departments to meet guest needs.

Requirements:

• Minimum Diploma in Hospitality, Tourism, or Business Management preferred.

• 1–2 years of customer service or hospitality experience.

• WSQ certifications in Service Excellence or Hotel Operations advantageous.

• Strong communication and interpersonal skills.

• Ability to multitask in fast-paced environments.

• Customer-oriented mindset with effective problem-solving abilities.

• Proficiency in hotel PMS (e.g., Opera, Fidelio) and Microsoft Office.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

EL DEVELOPMENT PTE. LTD

Job Description

Summary

Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

Job Responsibilities

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
• Ensure documentation of all guest related issues using the logbook
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner

Qualifications & Experience

• At least two (2) years of experience in a similiar capacity
• Sound knowledge in Hotel PMS
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

Wyndham Singapore Hotel

Job Description

We are looking for an experienced and service-oriented Front Office Manager to join our management team. Reporting directly to the General Manager, you will be responsible for overseeing the daily operations of the Front Office Department and ensuring a seamless, welcoming, and exceptional guest experience.

Key Responsibilities

• Lead and oversee the day-to-day operations of the Front Office Department, ensuring smooth and efficient service delivery.

• Manage guest enquiries, requests, feedback, and concerns promptly and professionally, maintaining high standards of guest satisfaction.

• Monitor departmental performance and ensure front office procedures, service standards, and operational processes are consistently followed.

• Work closely with the management team to develop and implement initiatives that support occupancy growth, revenue generation, and overall business performance.

• Collaborate closely with Sales, Housekeeping, Maintenance, Food & Beverage, and other departments to ensure a seamless and consistent guest experience.

• Lead, coach, and develop Front Office team members through ongoing training, performance management, and professional development.

• Manage staffing levels, duty rosters, and resource allocation to ensure effective departmental operations.

• Identify opportunities to improve service standards, operational efficiency, and guest satisfaction.

• Undertake other duties and responsibilities as assigned by Management.

Requirements

• Minimum 5 years of relevant experience in the hospitality industry, preferably with experience in a prestigious or upscale hotel environment

• Proven leadership and people-management skills, with the ability to motivate and develop a team.

• Strong communication, interpersonal, and problem-solving skills.

• A genuine passion for delivering exceptional guest service and maintaining high service standards.

• Diploma or Degree in Hospitality Management, Hotel Management, or a related discipline.

• Strong ability to work collaboratively with different departments and stakeholders.

• Only Singaporean candidates will be considered.

GRAND MERCURE ROXY HOTEL

Grand Mercure Singapore Roxy is managed by Accorhotels, the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides a total and memorable Singapore travel experience!

Job Description

Front Office Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
• Understand room status and have knowledge of room’s location, types of room availability and room rates.
• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.
• Perform any other duties as may be assigned by the Management from time to time.

Requirements:

• At least 2 to 3 years of experience in a similar capacity
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holiday.

Marriott International

Job Description

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support to the team.

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum GCE 'O' Level or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Locations available:

• Rendezvous Hotel Singapore
• Vibe Hotel Singapore Orchard

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

JEN Singapore Tanglin

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.

• Ensure smooth operation on a daily basis

• Review feedbacks, guest comments, and other information pertaining to front office

• Track guest satisfaction levels and handle guests' complains

• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement

• Overall in-charge of the hotel during the midnight shift in the absence of the senior management

• Identify training needs and develop training programs

• Serve as hotel Emergency Response Team leader during crisis management

• Ensure compliance to company's auditing framework

• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier

• Good communication skills

• Loves interacting with guests from all backgrounds

• Preferably has at least 2 years of relevant experience

• Enjoys coming up with best fit solutions

• Is a friendly, helpful and trustworthy leader

• Must be detail-focused and guest-oriented

• Able to work on shifts, weekends and Public Holidays.
  

Royal Plaza

Royal Plaza on Scotts (RP), Singapore’s first 100% smoke-free business hotel. Located in Orchard, RP has been voted Best Independent Hotel in Asia Pacific by TTG Asia for 10 years and awarded the 2017 TripAdvisor Certificate of Excellence.

Job Description

Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:

• Work across reception, concierge, and executive lounge
• Welcome guests warmly and assist with arrival/departure efficiently and accurately
• Handle guest feedback with empowerment and accountability
• Exposure to F&B operations (e.g., knowledge of food, wine, clearing plates)
• Manage Executive Lounge breakfast, high tea, and evening cocktail (including alcohol service)
• Collaborate with other departments to deliver memorable guest experiences
• Gain versatility through learning opportunities in the rooms division

Requirements:

• Minimum 2 years of experience in guest services or a similar hospitality role
• Strong communication and problem-solving skills
• Ability to work independently in a fast-paced environment
• Proficiency in handling guest feedback and managing difficult situations
• Flexibility to work 03 rotating shifts, including weekends and holidays
• Able to serve alcohol

Candidates who are unable to work midnight shifts, fixed day shifts are available too.

If you have a passion for hospitality and love providing colourful guest experiences, we’d love to hear from you!

Village Hotels

Village

Job Description

Responsibilities:

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
• Collaborate closely with Concierge on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements:

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays..

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Wyndham Singapore Hotel

Job Description

As a key member of the management team, you will report directly to the General Manager and take charge of overseeing the operations of the Front Office Department, ensuring the seamless delivery of day-to-day services.

Key Responsibilities:

• Lead and manage the daily activities of the Front Office, ensuring efficient and smooth operations.

• Handle guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of satisfaction throughout their stay.

• Oversee the overall performance of the department, ensuring all processes run smoothly.

• Work alongside the team to strategize and implement marketing efforts that boost occupancy rates and maximize revenue.

• Foster close collaboration with other departments such as Sales, Housekeeping, Maintenance, and Food & Beverage to create a unified and seamless guest experience.

• Continuously train and develop the Front Office staff to improve their skills and enhance their professional growth.

• Manage the staffing and resource allocation to ensure optimal departmental performance.

• Take on additional tasks as directed by management.

Requirements:

• Minimum of 5 years of relevant experience within the hospitality industry.

• Proven leadership skills with the ability to communicate and collaborate effectively with teams.

• Strong commitment to delivering exceptional guest service.

• A diploma or degree in Hospitality Management or a related field is required.

• Only Singaporean candidates will be considered.

Simon Consultancy Pte Ltd

Company Profile:

Job Description

As the Guest Relations Executive / Assistant Manager, you will be responsible for delivering a superior guest experience in a fast-paced and vibrant nightlife setting. You will ensure that every guest feels welcomed and valued, while also managing VIP relationships, addressing guest concerns, and collaborating with other departments to maintain smooth operations. Your role is crucial in creating an unforgettable experience for patrons who expect high-quality service and attention in an energetic, dynamic club atmosphere.

1. Guest Experience & Service

• Welcome and attend to guests professionally upon arrival.

• Manage reservations, walk-ins, and table allocations efficiently.

• Build and maintain strong relationships with regular and VIP guests.

• Ensure guest satisfaction throughout their visit and follow up on feedback.

• Handle guest complaints tactfully and escalate when necessary.

2. VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.

• Manage seating plans according to capacity and revenue optimisation.

• Liaise with floor staff, bar team, and security to ensure smooth service flow.

• Monitor guest crowd flow and maintain comfort and safety standards.

3. Sales & Revenue Support

• Promote events, themed nights, and special promotions.

• Upsell premium tables, bottle packages, and exclusive experiences.

• Maintain client database and follow up with guests for repeat visits.

• Support marketing initiatives and partnership events.

4. Compliance & Brand Representation

• Ensure adherence to company SOPs and service standards.

• Uphold dress code and entry policies professionally.

• Ensure responsible alcohol service awareness.

• Represent the brand positively both on-site and via social engagement (if required).

Requirements:

• Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment.

• Well-groomed, confident, and customer-focused personality.

• Strong communication and interpersonal skills.

• Comfortable working late nights, weekends, and public holidays.

• Sales-oriented and target-driven mindset preferred.

• Available start immediate is an advantage.

• Willing to work midnight shift and on weekend/PH.

• Candidates with more relevant work experience in same industry will consider for a Assistant Manager role.

Concorde Hotel Singapore

Concorde hotels are managed by HPL Hotels & Resorts. A hospitality management company, HPL Hotels & Resorts is a subsidiary of Singapore public-listed company Hotel Properties Limited (HPL).

Job Description

Job Summary

You will manage guest room sales and registrations, handle guest enquiries and requests, coordinate with hotel departments and provide courteous service to ensure guest satisfaction and smooth hotel operations.

Responsibilities

• Sell, register and assign rooms to guests while accurately completing registration cards to ensure smooth check-in and check-out processes
• Communicate guest arrivals, room changes, checkouts and special arrangements promptly to relevant hotel departments and outlets
• Respond to guest enquiries over the phone or in person to provide accurate information and assistance
• Process guest requests and requirements efficiently to enhance guest satisfaction and support hotel operations
• Maintain a professional, neat and friendly appearance to create a welcoming environment for guests
• Deliver courteous service and address guest complaints, requests and enquiries promptly and tactfully to resolve issues
• Stay informed about hotel functions, events and promotions to provide guests with up-to-date information
• Perform cashiering duties following established procedures to ensure accurate financial transactions
• Welcome guests and escort them to their rooms, explaining room features and hotel facilities clearly

Preferred competencies and qualifications

• Positive attitude and ability to work effectively as a team player
• Good communication and public relations skills to engage with guests professionally

Takagi Ramen Pte Ltd

Takagi Ramen, founded in 2015, is a rapidly growing F&B brand focused on serving affordable and quality Japanese ramen. The company currently operates 13 outlets across Singapore, 9 of which are open 24 hours, offering customers convenient and satisfying ramen anytime of the day. With a clear growth strategy, Takagi Ramen continues to expand its presence as it works towards becoming Singapore’s market leader in affordable Japanese ramen.

Job Description

A Brief Introduction of Takagi Ramen

Takagi Ramen is a growing F&B chain with 13 outlets currently and a clear vision to become a market leader in Singapore for affordable Japanese Ramen. As a growing company, our work is demanding but for the right candidates, there is rapid career and income growth opportunities.

Job Summary:

The Restaurant Manager oversees the daily operations of a restaurant, ensuring that everything runs smoothly while maintaining high standards of customer service, food quality, and operational efficiency. This role is responsible for managing staff, handling budgets, ensuring compliance with health and safety regulations, and creating a positive dining experience for guests. The Restaurant Manager also plays a key role in maximizing profitability, managing inventory, and leading the team to meet organizational goals.

Roles and Responsibilities:

Job Description:

• Manages the outlet’s operations while ensuring adherence to health and safety regulations, food handling protocols, and hygiene standards.
• Encourages and supports staff while promoting open and effective communication between the team and management.
• Plans and manages staff scheduling and shift arrangements.
• Ensures a high level of customer satisfaction by addressing and resolving customer complaints promptly and effectively.
• Manages and monitors inventory to ensure adequate stock levels are maintained.
• Prepares and submits daily sales reports.

Job Requirement:

• Minimum 2 years of experience in Food & Beverage industry
• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Familiarity with food handling, safety, and other restaurant guidelines
• Singaporeans
• Preferably able to start work immediately

Benefits:

• Monthly Incentive Bonus
• Joining Bonus ($1000) (Full Time Only)
• Flexible Working Hours
• Staff Discount
• Staff Meal
• Medical Benefits
• Career Advancement Opportunities
• Annual Leave

Island-wide Locations:

1. Jurong West
2. One-North
3. Redhill
4. Dhoby Ghaut
5. Woodlands
6. Yishun
7. Ang Mo Kio
8. Yew Tee Point
9. Simei
10. Downtown East
11. Hougang
12. Bedok
13. Sengkang

We're now hiring a Restaurant Manager to join our growing team. If you're excited to be part of a winning team, Takagi Ramen is an excellent place to get ahead. Apply today!

Don’t miss out this great opportunity! Contact our friendly HR: 92•• •413 / 98•• •975

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support to the team.

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge and Reception on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum GCE 'O' Level or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Bugis
• Village Hotel Albert Court
• Village Hotel Katong

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Albert Court
• Village Hotel Katong
• Village Hotel Bugis
• Village Hotel Changi

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Sentosa
• The Outpost Hotel Sentosa
• The Barracks Hotel Sentosa
• Oasia Resort Sentosa

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,800 + allowances

• Company: Listed MNC in the leisure industry

• Location: Central Region

• Benefits: Excellent welfare, benefits, and career advancement opportunities

• Working Hours: Rotating shifts (5 days per week)

Key Responsibilities:

• Lead daily membership and guest service operations, ensuring a seamless and welcoming experience.

• Coordinate staff schedules and shifts while maintaining accurate operational records.

• Work closely with front-of-house teams to deliver smooth, efficient, and personalised guest service.

• Assist in driving marketing campaigns, member promotions, and engaging events.

• Maintain high standards of professionalism, confidentiality, and compliance with company policies.

Requirements:

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office

• Flexible to work rotating shifts, including weekends and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Marriott International

Job Description

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Under the general direction of the Rooms Division Manager, support and oversee all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver guest experience that is unique and brings the brand to life.

Financial Returns

• Assist in coordinating the preparation of the departmental annual budget
• Control and monitor departmental costs/expenses on an ongoing basis to ensure performance against budget.
• In the absence of the Rooms Division Manager, prepare and submit statistical, performance and forecast reports as necessary, to facilitate Annual budget and strategic plan preparation and provide management with marketing information.
• Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Oversee night audit function and preparation of daily financial reports.
• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.

Guest Experience

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
• Monitor Front Office, and particularly Guest Relations personnel, to ensure IHG One Rewards members, Ambassadors, known repeat guests and other VIPs receive special attention and recognition

People

• Plans for future staffing needs with the Rooms Division Manager
• Recruits in line with company guidelines
• Prepares detailed induction programmes for new staff
• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
• Ensures training needs analysis of Front Office staff is carried out and training programmes are designed and implemented to meet needs
• Conducts probation and formal performance appraisal in line with company guidelines
• Maintains up to date staff records and approves leave requests etc
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations

Responsible Business

• Assists the Rooms Division Manager in all aspects of their duties
• Assist Rooms Division Manager in execution of the management of staff
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of the Rooms Division Manager
• Maintain inter-departmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence
• Promote Inter-hotel sales and in house facilities

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience. He/ She have to be able to speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications). 

• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance. 

• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage. 

• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire. Attend CERT training as required by law and regulations.

Locations available:

• Oasia Hotel Downtown
• Oasia Hotel Novena

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

COMO Lifestyle Pte Ltd

COMO Lifestyle is the culinary arm of COMO Group, founded by Christina Ong and headquartered in Singapore. Rooted in creativity, authenticity and committed service, COMO Lifestyle brings together acclaimed restaurants, specialty retail and gourmet distribution.

Job Description

Core Responsibilities:

Guest Experience

• Be the First Smile: Greet every guest with genuine warmth, making them feel like they’ve arrived at a friend’s home from the moment they walk through the door.

•       Take charge of the reception desk with grace. Whether managing reservations or small talking with walk-ins about wait times, keep the energy positive and communication clear.

•       Thoughtfully arrange seating and manage "out times" to ensure every guest has a relaxed, unhurried experience while keeping the restaurant’s rhythm steady.

•       Knowing Our Story: Dive deep into our menu and the history of our food, beverages and restaurant. You’ll be the go-to expert for guests, sharing your passion for our food with confidence and detail.

•       Work closely with our reservation team and restaurant manager. Together, you’ll coordinate table assignments and handle special requests to make magic happen for our guests.

Hands-On Coaching & Skill Development

•        Spearhead Onboarding: Guide the integration of new Guest Relations Executives, providing comprehensive, hands-on training in property protocols, VIP handling, and brand service standards.

•        Real-Time Scenario Coaching: Act as the primary escalation point for complex guest issues, utilizing these moments as live coaching opportunities to help junior staff build confidence in conflict resolution and service recovery.

•        Shadowing & Feedback: Conduct regular shadowing sessions with team members, offering constructive, actionable feedback to continually elevate their communication skills and guest engagement.

Cultivating a Culture of Excellence

•        Lead by Example: Serve as the benchmark for hospitality excellence on the floor, modeling impeccable grooming, emotional intelligence, and proactive guest anticipation.

•        Empower Junior Staff: Foster a supportive, psychologically safe environment where junior team members feel comfortable asking questions, sharing ideas, and making empowered decisions for guest satisfaction.

•        Peer Motivation: Champion daily briefings (line-ups), sharing success stories, highlighting positive guest reviews mentioning team members, and setting an inspiring tone for the shift.

Attention to Details

•       Setting up the Stage: From organizing the dining room to ensuring we have plenty of pristine menus ready, you will help create an environment that looks and feels inviting.

•       Keep your workspace and guest tables organized and sparkling. Whether it's preparing for a special event or jumping in to assist with a takeaway order, you are always ready to support the team.

•       Stay in constant sync with the restaurant manager, sharing updates on the floor’s timing so the whole evening runs like a beautifully choreographed dance.

Technical Requirements

•       Learn and effectively use the POS system to process orders and payments accurately.

•       Review, understand and remember the narratives and stories behind our Peranakan dishes to share with guests.

•       Updating guests’ information to the culinary team and the front-of-house team to ensure seamless operation and timely delivery of service

•       Maintain knowledge of the menu items, types of cutleries used for service, specials, and ingredients to provide informed recommendations and experience to guests.

•       Comfortable with the administrative side of things, using Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel with ease to keep our daily operations running smoothly.

•       Ensuring our menus provided in the dining room are current.

What We’re Looking For

•        A genuine love for working in a team environment, collaborating with colleagues to deliver exceptional service as one unit.

•        Strong communication skills, with a passion for interacting with guests and creating positive, delightful dining experiences.

•        Willingness and ability to stand for extended periods in a fast-paced environment while providing attentive service.

•        Proactively identify opportunities to enhance guest experiences through creative service initiatives or special offerings.

•        Enthusiasm for the hospitality industry and a desire to learn and grow within the role.

•        We welcome applicants who are passionate about people, eager to learn, and excited to create unforgettable experiences. 

•        Handling phone calls with a friendly, professional tone and make sure every special request (like a birthday or an allergy) is communicated perfectly to the kitchen team.

General Benefit

•        As part of our hospitality team, you will be on a 4 days and 5 days alternate work schedule to ensure rest is sufficient. 

•        Medical benefits such as basic outpatient coverage and group insurance are covered.

•        Daily staff meals and drinks are provided (breakfast and dinner).

•        Transport will be provided for late shift where applicable, in accordance with company policy.

•        Other additional benefits will be shared during the interview process.

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Under the general direction of the Rooms Division Manager, support and oversee all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations) to deliver guest experience that is unique and brings the brand to life.

Financial Returns

• Assist in coordinating the preparation of the departmental annual budget

• Control and monitor departmental costs/expenses on an ongoing basis to ensure performance against budget.

• In the absence of the Rooms Division Manager, prepare and submit statistical, performance and forecast reports as necessary, to facilitate Annual budget and strategic plan preparation and provide management with marketing information.

• Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Oversee night audit function and preparation of daily financial reports.

• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.

Guest Experience

• Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition

• Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

• Monitor Front Office, and particularly Guest Relations personnel, to ensure IHG One Rewards members, Ambassadors, known repeat guests and other VIPs receive special attention and recognition

People

• Plans for future staffing needs with the Rooms Division Manager

• Recruits in line with company guidelines

• Prepares detailed induction programmes for new staff

• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

• Ensures training needs analysis of Front Office staff is carried out and training programmes are designed and implemented to meet needs

• Conducts probation and formal performance appraisal in line with company guidelines

• Maintains up to date staff records and approves leave requests etc

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

• Regularly communicates with staff and maintains good relations

Responsible Business

• Assists the Rooms Division Manager in all aspects of their duties

• Assist Rooms Division Manager in execution of the management of staff

• Control the availability of rooms, rooms types, accuracy of room count and rate categories

• Maximize occupancy, revenue and average rate while maintaining high service standards

• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

• Turn away guests if occupancies deem it necessary ensuring no good-will is lost

• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

• Know system recovery procedures

• Interpret computer reports

• Compile statistics for front office and provide reports relating to that area

• Continually check the accuracy of room count

• Approve upgrades and special amenities in absence of the Rooms Division Manager

• Maintain inter-departmental relationships to ensure seamless customer service

• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

• Provide input for Front Office Departmental Meetings and deputizes in cases of absence

• Promote Inter-hotel sales and in house facilities

What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 2 years of Front Office/Guest Service experience including management experience. He/ She have to be able to speak fluent English. Other languages preferred.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week

• Duty Meal

• Uniforms/ Laundry Services

• Midnight Transportation

• Birthday Off

• Learning and Development Opportunities

• Flexi Benefit

• Insurance Coverage

• F&B discount at Hotel’s selected Restaurant

• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Marriott International

Job Description

Elitez Pte Ltd

Established since 2010, Elitez Pte Ltd is a strategic partner in operational projects, general recruitment and payroll management. With the single-minded focus by our founding team, we emerged as a market leader within the FMCG manpower sphere in 2013. There-on, we evolve ourselves to be a strategic partner in managing service-driven outsourced manpower teams.

Job Description

1. Front Office Executive

Salary: $2,500 – $3,200 per month
Employment Type: Full-Time

Working Hours

3 rotating shifts, including weekends and public holidays:

• Shift A: 7:30 AM – 5:00 PM

• Shift B: 1:30 PM – 11:00 PM

• Shift C: 10:30 PM – 8:00 AM

$10 night shift allowance applicable for Shift C. Other shift timings may be required based on operational and manning requirements.

Job Responsibilities

• Handle guest check-ins, check-outs, room allocations, guest profile updates and cashiering duties.

• Serve as the first point of contact in resolving guest enquiries and complaints professionally.

• Provide guidance and supervision to Front Office Associates and Guest Experience team members.

• Monitor guest feedback and reviews to maintain high service standards.

• Promote and drive room upselling initiatives to maximise hotel revenue.

• Ensure smooth daily Front Office operations and excellent guest experience.

Job Requirements

• Minimum 1–3 years of experience in Front Office or hotel operations.

• Minimum A / O / N Level qualification.

• Familiar with OPERA, StayPlease and Microsoft Office.

• Good communication skills in English.

• Additional language skills will be an advantage.

• Able to work rotating shifts, including weekends and public holidays.

2. Guest Experience Ambassador (Bell Services – Senior Role)

Salary: $2,200 – $2,500 per month
Employment Type: Full-Time

Job Responsibilities

• Provide guidance, training and leadership to Guest Experience Associates and Gym Attendants.

• Warmly welcome arriving and departing guests.

• Assist guests with luggage handling and transportation arrangements.

• Coordinate limousine and taxi bookings.

• Manage mail and newspaper deliveries.

• Conduct daily operational checks, opening and closing duties.

• Ensure cleanliness and smooth operations of the Gym, Pool and Sky Lounge.

• Assist guests with navigation between different wings of the hotel.

Job Requirements

• Minimum A / O / N Level qualification.

• Fresh graduates and entry-level candidates are welcome to apply.

• Basic knowledge of Microsoft Office and OPERA systems.

• Friendly, approachable and customer-oriented.

• Possess good interpersonal skills and emotional intelligence.

• A strong team player with a positive attitude.

3. Guest Experience Associate (Bell Services)

Salary: $2,000 – $2,200 per month
Employment Type: Full-Time / Casual Labour Available

Job Responsibilities

• Welcome and assist guests upon arrival and departure.

• Handle guest luggage carefully and professionally.

• Assist with transportation arrangements and guest requests.

• Handle mail and assist guests with navigation within the hotel.

• Maintain cleanliness of the lobby and surrounding areas.

• Report any defects or maintenance issues promptly.

• Support the upkeep and daily operations of the Gym, Splash Pool and Sky Lounge.

• Ensure adequate replenishment of towels, water and other guest amenities.

• Conduct basic equipment and facility checks.

Job Requirements

• Minimum A / O / N Level qualification.

• Fresh graduates and entry-level candidates are welcome to apply.

• Basic knowledge of Microsoft Office and OPERA systems.

• Friendly and customer-oriented personality.

• Willingness to learn and develop new skills.

• Able to work as part of a team.

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using, and disclosing your personal data for the purpose stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

Adrian Chan| EA Personnel No: R2199063

Elitez Pte Ltd | EA License No: 16C8004

PARKROYAL COLLECTION Marina Bay, Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

About the role

Administer the operations of the Front Office Department to the best efficient quality and adhering to brand standards. Maintaining smooth and organised operations of various section with emphasis on politeness, courtesy and professionalism among all service associates. Involve in training and motivating service associates by using experiences, supervisory knowledge and leadership skills.

Key responsibilities

• Supervises overall activities in the department

• Supervises and delegates duties to supervisors and prepares work schedule for them

• Develops weekly host schedules, monitors team attendance and put up the leave calendar

• Supervises all sections and improvements in operation where opportunities to develop service standard are found

• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge

• Keeps knowledge/information of any change in hotel policy and procedure and enforce them

• Ensures good communication and cooperation between front office department and other departments

• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day are performed accordingly to standards and hotel requirements

• Controls service recovery expenses of front office department

• Maintains a personalized service standard of the reception by constant training and motivation of the team members

Requirement

• Three or more years of progressive managerial experience in a similar capacity

• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities

Kulnari Adventure Golf Pte Ltd

Job Description

About the role

As a Guest Services Supervisor at Kulnari Mystery Golf, you are the bridge between operations and storytelling. You'll ensure the floor runs seamlessly, the team performs confidently, and every guest leaves having experienced something memorable. This role requires strong operational control, people development skills, and the ability to stay composed in a dynamic, guest-facing environment.

Key responsibilities

• Plan and deploy daily manpower based on booking volume and guest flow
• Ensure all stations are adequately staffed to maintain a smooth and immersive experience
• Anticipate peak periods and adjust deployment in real time to avoid service gaps
• Host customers for venue recce and work with restaurant team to propose suitable packages
• Manage guest interactions with professionalism, especially in high-pressure or demanding situations
• Resolve feedback and service issues calmly while protecting the Kulnari experience
• Reply to Google reviews
• Conduct structured role-play sessions to prepare part-timers and interns for real guest scenarios
• Ensure adherence to SOPs while remaining flexible to operational needs
• Monitor performance and provide real-time, constructive feedback

About you

• Experience in hospitality, attractions, or fast-paced service environments
• Strong composure — able to stay calm, clear, and solution-focused under pressure
• Confident in handling difficult guests without escalating situations
• Passion for coaching and developing junior team members
• Willingness to work weekends, evenings, and public holidays
• Take ownership of the floor like it's your own business
• Notice problems before they happen
• Firm but fair with your team

About us

At Kulnari Mystery Golf, we don't just run a venue, we deliver an experience. We are committed to ensuring great experiences come from both structure and people.

Marriott International

Job Description

Marriott International

Job Description

Private Advertiser

Job Description

Note to Applicants:
This role is based in a transit hotel environment, supporting guests with short-stay and time-based bookings.

This is a 5-day work week with rotating shifts. Kindly note that the hotel operates 24 hours a day, so the role will include different shifts, including night shifts where required.

Key Responsibilities

1.      Front Office Leadership and Shift Accountability

• Take full responsibility for front office operations during the assigned shift.

• Lead and support receptionists directly, providing clear direction in the absence of front office supervisors.

• Manage desk coverage, task allocation and break scheduling to maintain service levels at all times.

• Maintain overall control of the front desk environment, pace and professionalism.

• Step in proactively during high-pressure situations to stabilise operations

2. Guest Experience Oversight and Service Recovery

• Monitor the guest journey from arrival to departure and intervene when issues escalate beyond receptionist authority.

• Handle complex guest complaints, sensitive situations and service failures personally.

• Apply service recovery measures responsibly, balancing guest satisfaction with hotel policies and operational constraints.

• Ensure guest issues are fully resolved and followed through during the shift.

3. Room Flow, Availability, and Operational Decisions

• Maintain close coordination with housekeeping to monitor room status, readiness and prioritisation.

• Make informed decisions regarding early arrivals, late departures, room moves, and upgrades within approved guidelines.

• Balance guest expectations with operational capacity to avoid overpromising during peak demand.

• Adjust plans quickly during irregular operations such as flight disruptions or sudden demand spikes.

4. Training, Coaching, and Team Development

• Provide on-the-job training and guidance to receptionists during live operations.

• Coach team members on guest handling, system accuracy, billing procedures, and professional conduct.

• Support onboarding of new receptionists through supervision and feedback.

• Identify skill gaps or recurring errors and recommend additional training to the Front Office Manager

5. Performance Management and Discipline

• Monitor individual and team performance during the shift.

• Address performance or conduct issues immediately and professionally.

• Reinforce service standards, accuracy expectations and compliance requirements.

• Escalate repeated performance concerns with clear documentation and examples.

6. Financial Control, Compliance, and Risk Management

• Oversee front office billing accuracy, cash handling and shift closure processes.

• Approve refunds, allowances and adjustments within authorised limits and ensure proper documentation.

• Review discrepancies and ensure corrective action is taken promptly.

• Support audits, investigations and compliance with financial and operational controls.

7. Communication, Reporting, and Team Discipline

• Prepare clear and concise shift handovers outlining key events, decisions and unresolved issues.

• Communicate operational risks, guest escalations and irregular situations to the Front Office Manager in a timely manner.

• Address performance or conduct issues immediately and escalate ongoing concerns appropriately.

• Promote a calm, professional working environment through leadership by example.

8. Security, Safety, and Risk Management

• Act as the primary front office contact for security and safety matters during the shift.

• Respond to incidents, suspicious behaviour, or emergencies in line with procedures.

• Ensure guest information is protected and confidentiality standards are maintained.

• Coordinate with Security and other departments during emergency situations.

Qualifications & Requirements

• Previous duty management or front office leadership experience preferred to ensure familiarity with operational standards, guest flow, and team supervision.

• Strong understanding of front office operations, guest flow and service recovery.

• Strong decision-making skills with the ability to manage front office operations independently during assigned shifts.

• Strong communication skills and the ability to remain composed under operational pressure.

• Flexible to work rotating shifts, including weekends and public holidays, as required by operational needs.

THE WESTIN SINGAPORE

As Singapore’s first integrated hotel located specially within an office building, The Westin Singapore occupies levels 32 to 46 of Asia Square Tower 2 commercial development in Marina Bay, the heart of Singapore’s bustling financial district. Embracing the Westin brand’s promise 'For a Better You', The Westin Singapore offers 305 guestrooms and suites, four distinct dining venues, an outdoor infinity pool with a stunning view over Singapore’s south coast, the Heavenly Spa by Westin™ and 1,350 square meters of versatile event spaces, all designed with guests’ well-being in mind. For more information, please visit thewestinsingapore.com.

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Marriott International

Job Description

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3800 + Mobile + Shift Allowance + VB

• Listed MNC in Leisure Industry

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 days work week (8 hours per shift)

• Familiar with maintaining guest relationships

Responsibilities:

• Drive membership growth and develop new customer opportunities

• Build and maintain positive relationships with guests and members

• Promote upcoming events, campaigns, and membership benefits

• Respond to guest enquiries and collect feedback to enhance service quality

• Manage credit-related matters with professionalism and confidentiality

• Support daily operations and assist with event activities

Requirements:

• Diploma/Degree in Business or a related field

• Proficient in Microsoft Office applications

• Strong communication and interpersonal skills

• Able to work rotating shifts, weekends, and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 Days (Rotating Shift)

Key Responsibilities

• Welcome and assist members in a friendly manner

• Promote programs, services, and activities

• Provide information on products and promotions

• Support daily operations and events

• Ensure a positive member experience

Requirements

• Good communication and interpersonal skills

• Positive attitude and willing to learn

• Team player

• Customer service experience is a plus

• Able to work shifts, weekends, and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Marriott International

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage VIP guests check-in and check-out processes, resolve guest concerns, and lead a team of guest experience representatives to meet the hotel’s service standards. As a Guest Experience Manager, you’re not just overseeing daily Executive Floor operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Good communication and interpersonal skills.

• Relevant supervisory or managerial experience in Front Office, Guest Relations, Executive Lounge or a comparable guest-facing hotel environment.

• Good working knowledge of Front Office operations, VIP and guest handling, room assignments, guest profiles and service recovery.

• Ability to handle guest feedback and complaints professionally, with sound judgement in service recovery situations.

• Ability to plan, prioritise and organise departmental work, including staffing, scheduling and resource allocation.

• Working knowledge of budgeting and expense control, with the ability to monitor departmental spend against approved budgets.

• Ability to lead, train and develop a team, and to guide Team Members to consistently meet brand service standards.

• Ability to coordinate effectively across departments, including Front Office, Housekeeping, Sales and the wider Rooms Division.

• Good attention to detail and ability to maintain accurate guest records and preferences.

• Proficiency in English required for guest communication and coordination with hotel departments; proficiency in additional languages is an advantage where it supports service to specific guest segments.

• A qualification in Hotel Management, Hospitality or a related field is an advantage.

• Professional presentation and grooming standards consistent with hotel service requirements.

• Ability to work under pressure and adapt to a range of operational situations.

• Willingness to work shifts, weekends and public holidays according to operational requirements.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Here’s what you’ll do during a typical day:

• Manage the performance of the Guest Experience team.
• Be responsible for hiring, training and developing the Guest Experience team.
• Appraise and encourage the development of Guest Experience team members on a regular basis.
• Manage the scheduling of team members in accordance with approved staffing levels.
• Deliver the highest quality and brand service standards to consistently meet and exceed guest expectations.
• Handle guest enquiries and complaints promptly, professionally and efficiently, ensuring proper follow-up and service recovery.
• Maintain and enhance recognition programmes for guests with special occasions and Executive Floor guests.
• Check arrival reports in advance and serve as the main point of contact for VIP guests, ensuring all hotel departments are briefed on guest preferences and requirements ahead of arrival.
• Ensure guest amenities and allocations are placed in advance of VIP and Executive Floor arrivals.
• Maintain guest profiles and special preferences to support personalised service for future stays.
• Encourage internal and external collaboration to support memorable guest experiences.
• Ensure all guest supplies and amenities are offered and replenished to the required standards.
• Manage special room assignments and suite occupancies.
• Ensure operating equipment in the Lounge is maintained to the highest working order.
• Manage a team that stays current with hotel services, VIP requests and special events, and demonstrates knowledge of external locations, attractions and landmarks in the vicinity.
• Ensure the team projects a professional manner with an emphasis on hospitality and guest service at all times.
• Ensure the team complies with hotel security, fire regulations and all health and safety legislation.
• Leverage technology and systems such as Kipsu, Stay Experience Platform and Synergy to proactively meet guest needs and drive continuous improvement.
• Assist in the planning and development of departmental goals, and service standards in line with brand requirements.
• Support the preparation of the Guest Experience department's annual budget, including forecasting staffing, amenity and operating equipment needs.
• Monitor and control departmental expenses against budget, identifying variances and implementing corrective action where required.
• Review and manage costs relating to guest amenities, recovery gestures and Lounge operating supplies to ensure spend remains within approved limits.
• Provide input into departmental policies, procedures and standard operating practices, and support their implementation across the team.
• Undertake executive tasks as directed by the Director of Front Of House.
• Serve your role and team in an environmentally conscious manner.
• Perform any other reasonable duties assigned by Management.
• Management reserves the right to make changes to this job description if necessary.

The Standard, Singapore

Job Description

Responsibilities: 

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.

• Review arrivals and departures and be familiar with guest profiles.  

• Upon arrival, complete guest registration process and accommodate special requests whenever possible.

• Identify and anticipate guests’ needs to ensure personalised service is provided. 

• Make memories by creating a series of delightful moments and thoughtful gestures to guests. 

• Prepare requests for amenities and update traces in Opera Cloud. 

• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.

• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.

• Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.

• Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities.

• Possess a working knowledge of the room reservation procedures.

• Promotes in-house sales, facilities and upselling program in order to maximise revenue.

• Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.  

• Maintains appropriate standards of conduct and style for the Front Office department.

Requirements:  

• Attention to detail and a focus on service.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Well-presented and groomed.

• Proficient in English, additional language skills are a plus.

• Willingness to work shifts, including weekends and public holidays.

The Standard, Singapore offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
• Provide the perfect first impression with a smile and welcome
• Greet, welcome, and engage guests, delivering a personalized, story-driven experience aligned with Lantern’s concept “Classics Recrafted: Stories from the Pier.”
• Manage reservations, VIP bookings, and walk-ins, ensuring optimal table allocations and flow.
• To ensure that guest on every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Support guest satisfaction initiatives, including NPS tracking, feedback follow-up, and service recovery.
• To prepare a monthly report of guest comments, guest list and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards
• Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.
• Confidently take an order asking all relevant questions linked to sequence of service
• Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
• Assist with private bookings and events, liaising with clients to ensure seamless execution.
• Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.
• Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest-facing interactions.
• Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign-ups, and promoting upcoming events.
• Support Lantern’s programming, including themed nights, mixology master classes, live music events, and storytelling series.
• Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.
• Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.

Requirements:

• Experience in a high volume, quality focused establishment is preferred.
• Excellent people skills

Studio M Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

• Conduct daily briefings and ensure that all important information is well received by team members.

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.

• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.

• Authorise rate and room changes, paid outs and rebates according to procedures and credit policies. 

• Responsible for training of all front desk associates including planning, organising and conducting OJT. 

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. 

Concorde Hotel Singapore

Concorde hotels are managed by HPL Hotels & Resorts. A hospitality management company, HPL Hotels & Resorts is a subsidiary of Singapore public-listed company Hotel Properties Limited (HPL).

Job Description

Job Summary

Lead and coordinate Front Office operations to optimize room revenue and guest satisfaction. Manage team training and compliance with hotel policies and safety regulations to ensure service excellence and operational efficiency.

Responsibilities

• Optimize daily room inventory status to maximize revenue while maintaining high guest satisfaction
• Collaborate with Finance to monitor and reduce account receivables levels
• Analyze Front Office operational and human resource performance; report variances and initiative impacts to the Front Office Manager
• Develop and deliver training programs to improve team productivity and guest service quality
• Anticipate and promptly address guest needs through direct service or effective team communication
• Resolve guest complaints immediately to uphold satisfaction and service standards
• Coordinate Front Office sections including Reception, Concierge, Bellman, Doorman and Operator to ensure consistent service excellence and procedural compliance
• Participate in initiatives to enhance service concepts and operational processes
• Operate the Front Office department in compliance with hotel policies, ethical codes and local laws
• Ensure team adherence to Workplace Health & Safety and Occupational Health & Safety legislation and hotel policies, promoting duty of care awareness

Preferred competencies and qualifications

• Minimum 2-3 years of experience in front office or guest services roles within hotels or similar hospitality environments
• Prior supervisory or management experience in a hotel setting is highly preferred
• Experience handling guest complaints, reservations and financial transactions
• Strong customer service skills focused on guest satisfaction
• Ability to manage multiple priorities and perform effectively in a fast-paced environment
• Proficiency with property management systems (PMS), reservation systems and Microsoft Office Suite
• Clear and confident communication skills to ensure smooth coordination and problem resolution
• Ability to work well under pressure especially during peak guest arrival and departure periods
• Physical ability to stand for extended periods during guest check-ins and check-outs
• Ability to lift and carry light items such as guest luggage, documents and supplies
• Ability to respond calmly and effectively to emergencies and stressful situations
• Flexibility to work varied shifts including evenings, weekends and holidays to maintain 24/7 telephone coverage

Eagle I Security Services Pte Ltd

Incorporated in 2008, Eagle i Security Services aim to deliver to our clients heavily trained and skilled security guards for their security needs. Integrating technology into our core processes, we strive to achieve high levels of efficiency as well as customer satisfaction.

Job Description

• Welcome and greet all visitors including tenants andtheir guests.
• Oversee the concierge counter and handles all tenants/residents/guests'inquiries.
• Handle complaints and suggestions with professionalism.
• Assist in administrative support to management office whenever necessary.
• Notify hosts that their guests have arrived.
• Direct visitors to their meeting venue.
• Refuse entry to persons who have not been pre-registered or where the hostis not contactable.
• Answer and respond to incoming calls and emails.
• Keep the reception area clean and tidy.
• Handle other general ad-hoc duties as assigned.

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

About the Role

1-Atico is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.

• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.

• Optimise table allocation and guest flow to maximise service efficiency during peak periods.

• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.

• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.

• Monitor overall service flow, ambience, and presentation to uphold brand standards.

• Assist with billing processes, payments, and reconciliation in accordance with company procedures.

• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.

• Capture and report guest insights to management to support service improvements.

• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1–2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).

• Confident communicator with strong interpersonal skills and professional presence.

• Guest-centric mindset with calm problem-solving abilities.

• Comfortable working in a fast-paced, high-volume CBD environment.

• Familiar with reservation systems and POS systems (advantageous).

• Well-groomed, proactive, and a collaborative team player.

• Able to work shifts, weekends, and public holidays.

Football Association of Singapore

The Football Association of Singapore (FAS) is responsible for developing and advancing the game at all levels. Providing a structure for the game to flourish and governing the running of football in Singapore, the FAS also ensures that the Laws of the Game are adhered to, from the professional Singapore Premier League to amateur leagues.

Job Description

Job Summary

Reporting to the Senior Manager, General Secretary’s Office, the Executive serves as the face of the Football Association of Singapore (FAS), creating a warm, polished and professional experience for visitors, partners, stakeholders and colleagues. The role combines front-of-house service with office administration, visitor coordination and hands-on support for match days and key events.

The successful candidate will gain broad exposure across executive office administration, stakeholder engagement, VIP hospitality, event delivery and match-day operations, with opportunities to take on wider responsibilities and contribute to cross-functional projects as their capabilities develop.

Job Description

• Serve as the first of point of contact, greeting and welcoming guest, clients, partners and visitors in a friendly and professional manner.
• Manage incoming calls, general email enquiries and correspondence; screen and direct them accurately to the appropriate departments.
• Coordinate visitor registration, appointments, meeting-room bookings and access arrangements.
• Maintain the reception area, meeting rooms and shared spaces so they are clean, organised, well-stocked and presentation-ready
• Receive, sort and distribute mail and deliveries, and arrange courier dispatches when required.
• Maintain the internal telephone directory, visitor logs and administrative records, and support filing, data entry and document preparation.
• Manage office and pantry supplies, including procurement, stock monitoring and replenishment.
• Support event setups, client and VIP visits, match-day operations and other office logistics, including occasional evenings or weekends when required.
• Handle initial feedback or complaints calmly, provide appropriate assistance and escalate matters when necessary.
• Collaborate with internal teams to ensure seamless front-of-house operations and contribute toother projects or duties as assigned.

Job Requirements

• Minimum GCE 'A' Level, Diploma or equivalent.
• Relevant experience in front desk, reception, hospitality, customer service or office administration is preferred.
• A polished professional presence and a genuine service mindset.
• Clear spoken and written communication, with confidence engaging visitors, colleagues and senior stakeholders.
• Strong organisation and attention to detail, with the ability to prioritise and stay composed in a fast-paced environment.
• Good judgement, discretion and respect for confidentiality.
• A collaborative attitude and willingness to support across departments.
• Basic computer literacy (e.g. MS Office – Word, Excel, PowerPoint)

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham

Job Description

About the role

To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties. To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.

Key responsibilities

• Check grooming standards of all Front Office staff

• Read entries in Communication Log Book and carry out instructions and tasks assigned for follow-up

• Assign specific duties to Guest Services Officer and check Night Recapitulation for accuracy

• Determine daily room requirements and ensure guest's special requests are being checked, room blocked as per guest's request with regard to room type, non-smoking, extra bed, etc.

• Take charge and ensure preparation work is done prior to groups check-in and ensure group delegates bills are settled before leaving hotel

• Receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Managers

• Ensure Guest Services Officers are stationed at reception counter at all times

• Assist the Guest Services Manager to handle complaints of guests and to provide service recovery

• Keep a high standard of cleanliness and smooth operation at the Front Office

• Assist and guide subordinates when they are in difficulties and routine check on work process

About you

• Sound knowledge of current situation and proper communication procedures to be handed over to next shift

• Knowledge of procedures and policies on city ledger

• Ability to plan weekly roster for Front Desk

• Ability to promote sense of responsibilities, courtesy, cheerfulness and work harmony in Front Office

• Ability to brief and update Guest Services Officers on events and latest developments

• Ability to co-ordinate with Sales Department, Housekeeping Department, and other departments and Front Office staff

Success Human Resource Centre Pte Ltd

Success Human Resource Centre Pte Ltd has been in the staffing industry since February 1997 and has achieved a reputation for efficient and personalized good service to cater to the staffing need of the various industries in Singapore. Our wide range of clienteles varies from different industries like banking, manufacturing, hotel, hospital, commercial, shipping and etc.

Job Description

Responsibilities:

• Welcome and assist guests with check-in, check-out, and general enquiries.

• Handle reservations, payments, and daily front desk operations.

• Provide excellent customer service and ensure a pleasant guest experience.

• Coordinate with housekeeping and maintenance to address guest requests.

• Perform basic administrative duties and maintain accurate records.

Period:

• Permanent

Location:

• Chinatown  

Working Hours:

• 6 days work week, rotating off day (7am–3pm, 3pm–11pm, 11pm–7am) 

Salary:

• Up to $2,200 + AWS + PB  

Requirements:

• Minimum ‘N’ level

• Candidates with experience in hospitality or customer service will have an advantage

• Good communication and interpersonal skills

• Able to work shifts, weekends, and public holiday.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

••••@successhrc.com.sg (Reg No: R25128591)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 63•• •183 | W: www.successhrc.com.sg