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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 Days (Rotating Shift)

Key Responsibilities

• Welcome and assist members in a friendly manner

• Promote programs, services, and activities

• Provide information on products and promotions

• Support daily operations and events

• Ensure a positive member experience

Requirements

• Good communication and interpersonal skills

• Positive attitude and willing to learn

• Team player

• Customer service experience is a plus

• Able to work shifts, weekends, and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

Ramada & Days Hotels Singapore

Job Description

Job Description

• Assist Front Office Manager /Assistant Front Office Manager on general supervision of the Front Office.
• Conduct daily briefings to ensure staff are updated on occupancy, events and special instructions.
• Handle guest complaints, feedback and special requests effectively ensuring guest satisfaction and service recovery
• Oversees proper cash handling, billing and credit procedures.
• Ensure adherence to hotel policies, brand standards and operating procedures.
• Ensure all guests, especially VIPs and long staying guests received personalized attention.
• Conduct regular hotel rounds to inspect public areas, guest floors and back of house to ensure cleanliness, safety and service standards.
• Report and document any incidents/ accidents or any occurrence in the Duty Manager Log.
• Coach and support team members in handling challenging situations and guest issues.
• Cooperating and responding to requests or queries from Head Office Personnel in a timely basis.
• Serve as the hotel’s emergency contact during assigned shifts, coordinating responses to incidents such as fire alarm, medical emergencies and guest disputes.

Requirements

• Diploma or equivalent in Tourism or Hospitality Management
• At least 3 years of relevant experience in a similar front office role
• Relevant Knowledge of Opera system
• Proficiency in Microsoft Office applications to manage administrative tasks
• Ability to perform shift duties including nights, weekends, and public holidays to ensure continuous front office coverage
• Excellent time management and problem-solving skills
• Excellent communication and interpersonal skills
  

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire. Attend CERT training as required by law and regulations.

Locations available:

• Oasia Hotel Downtown
• Oasia Hotel Novena

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Aloft Singapore Novena

Job Description

Begin. Belong. Become.

Join our Vibrant Team at Aloft by Marriott Singapore Novena!

At Aloft by Marriott Singapore Novena, we don’t just offer jobs — we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready to begin your purpose, belong to an amazing vibrant team, and become the best version of yourself? We are ready to shape you!

Job Summary:

Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and delightful services, ensuring Aloft by Marriott Singapore Novena achieves its financial, guest satisfaction and team member objectives. This role also offers opportunities for career growth, with the potential to progress to Director of Rooms.

Job Responsibilities:

1.       Achieve maximum customer satisfaction scores in Marriott reviews, TripAdvisor, all customer feedback, mystery shoppers and Brand Service Audits.

2.      Enhance team members' motivation, productivity, and progression.

3.      Initiate proactive communication with VIPs, regular guests, within the department and external department colleagues.

4.      Maximise room revenue by working closely with the Director of Revenue and Reservation Sales Manager in terms of up-sell/cross sell, add on benefits, room inventory & etc., to achieve or exceed the given budget.

5.      Ensure all associates are trained in Fire, Life & Safety, Security and Emergency Responses in conjunction with the Director of Security and Director of Engineering.

6.      Manage budget, capital expenditure, profit & loss, weekly forecasting, and cost management to achieve budgeted rooms profit.

7.      Conduct performance evaluations, communicate performance expectations in accordance with job descriptions for each position, monitor progress.

8.      Conduct regular inspections and audits to ensure adherence to brand standards and regulatory requirements.

9.      Celebrate successes and publicly recognizes the contributions of team members.

10.    Manage / run the operations of the department and be on duty in the absence of Hotel Manager.

11.     Perform supervisory or executive functions such as influence or make decisions on manpower issues such as recruitment, discipline, termination of employment, assessment of performance and reward.

12.    Manage or run the operations of the department.

Naumi Hotels SG Pte Ltd

Naumi Group (part of SGJ Ventures) operates as the corporate entity overseeing Naumi Hotels and managing the underlying property assets. The group has expanded its presence globally, maintaining a diverse collection of properties across Singapore, Australia and New Zealand.

Job Description

Key Job Tasks :

• Understand and know how to operate the Opera cloud-based on property management system.
• Meet and greet guests upon their arrival at the hotel.
• Assist with luggage requests.
• Perform all check-in tasks effectively and efficiently.
• Escort guests to room and introduce the amenities in the room.
• Share and promote the facilities and services offered by the hotel.
• Perform all check-out tasks effectively and ensure billing is accurate.
• Answer phone calls within three rings.
• Record any guests that need assistance and/or incidents.
• Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.
• Follow up with daily pending tasks.
• Take and manage reservations for walk-in guests and/or when reservation department is closed.
• Interact with guests warmly and appropriately, making them feel welcomed and valued.
• Be a lobby ambassador proactively.
• Attend to guests’ queries, needs and other special requests professionally and promptly.
• Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.
• Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)
• Coordinate with the other hotel departments to provide a seamless stay experience for guests.
• Maintain a high standard of cleanliness, hygiene, and presentation of public areas.
• Ensure daily shift tasks are completed dutifully and smooth shift transition.

Education :

• GCE ‘O’ level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent with a minimum 2 years of hospitality experience in Hotel Front Office.

Skills :

• Positive service mindset and willing to go the extra mile
• Energetic and cheerful disposition
• Enjoy interacting with people
• Good communication (verbal and written) and human relations skills
• Good planning, organising and coordination skills
• Ability to work independently and take initiative
• Good grooming standards and personal presentation
• Flexibility on working days and hours including weekends and public holidays
• Immediately available would be ideal

Talents@Work Pte Ltd

Talents@Work is a recruitment consultancy that started from a passion to serve and dedication to prompt and quality service. Fostering strong partnerships with both clients and talents, Talents@Work serves to be a dedicated and resourceful partner. At Talents@Work, we specialise in Permanent, Temporary, or Contract sourcing as well as providing Payroll Outsourcing Service.

Job Description

About the role

As an F&B Executive, you will deliver elevated, engaging dining experiences across our restaurants, bars, in-room dining, and events. You will take ownership of service flow, guide junior team members, and partner with outlet leadership to ensure seamless operations and exceptional guest satisfaction.

Key responsibilities

• Service Execution & Floor Ownership: Lead service sections across outlets, coordinate with kitchen and bar teams, and ensure smooth, detail-oriented guest experiences.

• Operations & POS: Handle billing, POS transactions, cash/card settlements, and service prep (mise en place) with accuracy and efficiency.

• Service Leadership & Knowledge: Maintain deep knowledge of menus, food preparation, and beverage pairings. Guide and train junior staff to maintain high standards.

• Guest Experience & Recovery: Build strong rapport with guests, anticipate needs, make informed recommendations, and handle feedback or service recovery professionally.

• Compliance & Safety: Enforce food hygiene, food safety, and responsible alcohol service regulations while maintaining standard personal grooming.

Requirements

• 1–3 years of F&B experience, ideally in a luxury or lifestyle environment.

• Solid background in dining operations, food service, and POS systems.

• Strong communication, leadership potential, and guest recovery skills.

• Knowledge of food safety and hygiene standards.

• Flexibility to work shifts, weekends, and public holidays in a fast-paced environment.

Other

• 5 Days rotating Work Week

• OIL for more than 44 hours worked per week

Talents@Work Pte Ltd (21C0501)

Jacob Lee(R26161022)

Park Regis by Prince

Welcome to Park Regis by Prince Singapore, a stylish, aspirational, and accessible hotel thoughtfully curated for a classic hotel experience. Adopting a biophilic sophistication aesthetic, guests can immerse themselves in lush greenery while staying in the vibrant heart of Singapore. Accessibly situated amidst the bustling Clarke Quay and charming Chinatown districts, our prime location offers guests unrivalled access to the city’s most iconic attractions. Whether you’re here for business or leisure, our hotel is the perfect choice, with the Central Business District just a stone’s throw away.

Job Description

Job Summary

We are looking for a service-oriented Assistant Duty Manager to support the day-to-day operations of our Front Office and ensure a positive experience for every guest.

This opportunity is suitable for candidates with at least 1–2 years of relevant Front Office, Guest Services or hotel supervisory experience who are ready to take the next step in their hospitality career.

You will support the Front Office team, handle guest matters, coordinate with different hotel departments and assist the Management team in ensuring smooth hotel operations.

Key Responsibilities

• Oversee daily Front Office operations and ensure smooth guest arrivals and departures.

• Welcome and assist VIP guests, anticipate their needs and ensure a positive guest experience.

• Inspect VIP arrival rooms and showrooms to ensure they meet hotel standards.

• Coordinate group arrivals and departures.

• Attend to guest requests, feedback and complaints professionally and provide timely solutions.

• Maintain accurate incident and guest-related records for Management's attention.

• Communicate with guests professionally via email and other appropriate channels.

• Coordinate closely with Housekeeping, Engineering, Security and other departments to resolve operational and guest-related matters.

• Monitor ongoing room maintenance and servicing to ensure rooms are returned to inventory promptly.

• Conduct regular hotel inspections to ensure cleanliness, safety and operational standards are maintained.

• Be familiar with the hotel's fire, safety and emergency procedures and assist in managing incidents when required.

• Support reception and lobby manpower planning, including shift and meal-break coordination.

• Assist with shift briefings and communicate important operational updates to the Front Office team.

• Support the coaching and development of team members and identify areas for service improvement.

• Ensure hotel policies, procedures and service standards are consistently followed.

• Recommend improvements to guest services, operational processes and revenue opportunities.

• Perform other reasonable duties assigned by the Rooms Division Manager.

What We're Looking For

• At least 1–2 years of relevant experience in hotel Front Office, Guest Services or a similar hospitality environment.

• Candidates with experience as a Front Office Supervisor, Guest Services Supervisor, Senior Guest Services Executive or similar position who are ready for their next career step are welcome to apply.

• Good understanding of hotel Front Office operations and guest service standards.

• Confident in handling guest enquiries, feedback and service recovery.

• Strong communication and interpersonal skills.

• Able to coordinate effectively with Housekeeping, Engineering, Security and other hotel departments.

• Good problem-solving skills and ability to remain calm when handling operational or guest issues.

• Service-oriented, responsible and comfortable taking ownership of situations.

• Able to work shifts, weekends and public holidays according to hotel operational requirements.

• Familiarity with hotel property management systems would be an advantage.

Why Join Us?

This is an opportunity to build your leadership experience while gaining broader exposure to hotel operations. You'll work closely with different departments, manage guest experiences and develop the operational skills needed to progress further within Front Office and Rooms Division management.

COMO Lifestyle Pte Ltd

COMO Lifestyle is the culinary arm of COMO Group, founded by Christina Ong and headquartered in Singapore. Rooted in creativity, authenticity and committed service, COMO Lifestyle brings together acclaimed restaurants, specialty retail and gourmet distribution.

Job Description

Key Responsibilities

Events & Large Parties (Primary Focus)

• Take ownership of private-event and large-party bookings from initial inquiry and follow-up through confirmation, execution, and post-event communication.

• Liaise directly with guests and event organizers to confirm booking details, menus, minimum spend, seating arrangements, dietary requirements, and special requests.

• Coordinate closely with the Events Department, Guest Relations Manager, Restaurant Management, and Culinary Team to ensure seamless event planning and execution.

• Maintain accurate booking records, follow up on pending inquiries, and ensure all event details are communicated clearly to the relevant teams.

• Monitor event execution, address changes or guest concerns promptly, and maintain strong relationships with event hosts.

Reservations & Guest Relations

• Support the Guest Relations Manager in managing restaurant reservations, booking procedures, reservation grids, floor plans, and seating arrangements.

• Oversee VIP reservations and maintain accurate guest profiles, preferences, special occasions, and reservation records.

• Ensure timely and professional communication with guests, event organizers, concierges, and booking partners.

Host Operations & Team Support

• Support daily Host Stand operations, including welcoming guests, managing arrivals and seating, maintaining table statuses, and ensuring guest areas are presentable.

• Assist in supervising, training, and guiding the Host and Reservations teams to uphold service standards.

• Coordinate with Restaurant Management and relevant departments to ensure smooth service operations and an exceptional guest experience.

• Perform opening and closing duties and other responsibilities as assigned by Management.

A HOTEL MACKENZIE PTE. LTD.

Job Description

🛎️ YOUR ROLE

• 👋 Welcome our guests with a warm smile and make them feel at home.
• 🗝️ Handle check-ins & check-outs smoothly and professionally.
• 📞 Answer calls, messages, emails and the occasional “Can I have a late check-out?” request. 😉
• 🛏️ Manage reservations, room changes, cancellations and guest requests.
• 💬 Listen to guest feedback and complaints — turn “I’m unhappy” into “Thank you for helping!”
• 🤝 Work closely with Housekeeping and other departments to keep hotel operations running smoothly.
• 💻 Keep our PMS and guest records accurate and up to date.
• 💰 Handle payments, deposits and other front desk transactions carefully.
• 🔄 Conduct proper shift handovers so the next team knows what happened before they arrived!
• 🚨 Handle unexpected situations calmly — because hotel life rarely goes exactly according to plan!
• ✨ Keep the front desk area clean, organised and welcoming.
• 🎯 Follow hotel SOPs, safety procedures and company policies.
• 🧩 Take on other duties assigned by the management — because teamwork makes the hotel work!

• Previous experience in Front Office / Hotel / Hospitality is preferred.
• Friendly, confident and comfortable talking to people from different backgrounds.
• Good command of English.
• Positive attitude and a genuine interest in customer service.
• Able to stay calm when things get busy — especially during peak check-in time!
• Basic computer skills; experience with hotel PMS is an advantage.
• A good team player who is willing to help others.
• Responsible, punctual and well-presented.
• Comfortable working shifts, weekends and public holidays.
• Most importantly: a good attitude, a big smile and a willingness to learn! 😎

THIERRY HENRY PTE. LIMITED

Job Description

Black Sheep Restaurants (HK) is inviting you to join our new restaurant in Singapore!

ROLE:

The Reception Manager must demonstrate a passion for food, wine and guest service as well as a strong work ethic, leadership skills and a solution-orientated mentality. Leading from the front, the Reception Manager is the first point of contact, welcoming guests into the restaurant, and is committed to delivering memorable guest experiences and world-class service. They are charismatic, friendly, attentive, dressed to impress and always ready with a smile. The Reception and Host team is integral to the smooth running of each service, coordinating the arrival of all reservations, the floor plan, waitlist and profiling of guests.

RESPONSIBILITIES:

●       Lead from the front for every service, telling our story and delivering memorable guest experiences and world-class service.

●       Provide direction and leadership to the reception team to stay motivated, focused and achieve restaurant goals.

●       Engage guests to understand their needs, exceed expectations and create Champions.

●       Champion guest recognition, lead the way in building guest relationships and welcoming repeat guests back to dine with us.

●       Engage and assist in daily team briefings to communicate guests of note, guest requests, Black List and Champions.

●       Manage, review and ensure all reservations are confirmed prior to service.

●       Ensure SOSAs are completed for reservations.

●       Have a working knowledge of all Black Sheep Restaurants concepts, menus, opening hours, locations, contact details.

●       Learn, champion, implement and train others in best practices for Guest Experience, Guest Relations, Black List, Seven Rooms and Phone Etiquette.

●       Be familiar with the restaurant reservations and cancellation policies.

●       Manage floor plan, table allocation and turn times.

●       Have an up-to-the-minute account of what is happening on each table; an accurate log of any waiting guests to ensure the smooth, systematic and efficient seating of the restaurant.

●       Work with the management team to maximise covers in the restaurant.

●       Take ownership of Seven Rooms, guest profiles, guest notes, reservation daily notes and guest tagging.

●       Assist in producing the End of Day report.

●       Support onboarding, team inductions and provide guidance for new team members.

●       Host regular team catch-ups to assess and manage both individual and team performance on an ongoing basis.

●       Implement Black Sheep Restaurants guidelines by developing job-specific SOPs, checklists and instructing the team.

●       Review reservation operations, proactively problem solve and seek out opportunities for continuous improvement.

●       Manage the restaurant to exceed standards of food quality, safety, hygiene, cleanliness and maintenance.

●       Ensure correct management of the cloakroom, handling guests personal bags, coats and other belongings.

●       Wish all guests farewell, making a noted effort to ask about their experience and gain useful guest feedback. 

●       Ensure all opening, teatime and closing checklists are carried out.

●       Champion cleanliness and hygiene standards in the restaurant, following sanitisation protocols.

●       Develop an in-depth understanding of the restaurant story, menus and drinks lists.

●       Partake in ongoing on-the-job training to improve personal and team performance.

●       Takea keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.

●       Nurture a positive working environment, building strong relationships with teammates.

ARE YOU A BLACK SHEEP?

●       You put community first and are committed to serving and supporting the individuals in that community.

●       You have big hopes, big dreams and big aspirations.

●       You are uncompromising in your pursuit of excellence.

●       You choose optimism and play with joy.

●       You choose to do the right thing every step of the way.

●       You treat everyone with equal respect.

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience.

Job Description

• Oversee lobby operations to ensure guests' needs are promptly and efficiently met.

• Provide ongoing general management support throughout the hotel by monitoring guest satisfaction, service standards, security, employee activities, and physical defects, with a primary focus on front office operations.

• Coordinates with all relevant operations departments to ensure the proper functioning of the front office, including addressing room defects and maintaining room cleanliness.

• Ensure that departmental standard, policies, and procedures are maintained.

• Lead a team in addressing guest complaints and special requests, ensuring corrective actions are taken to achieve complete guest satisfaction.

• Update incident report for any critical incident including staff or guest injuries and damage to hotel property.

• Promptly, efficiently, and courteously address guests' inquiries, problems, and complaints to ensure their satisfaction and uphold the hotel's interests.

• Ensure that the Front Office and public areas are clean, orderly, and that all operating equipment is in good working condition.

• Ensure and maintain grooming standards of all Front Office team members.

• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance.

• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.

• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.

• Commitment to work rotating shift and any day, including weekends and public holidays.

• Great communication skills, ability to interact with guests, employees and third parties

• High attention to details.

• Ability to multi-task and work efficiently in a fast-paced environment.

• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage

Hotel Grand Pacific

Hotel Grand Pacific Singapore is a four star, smoke-free hotel consisting of deluxe rooms, premier rooms and suites all set up with broadband internet access.

Job Description

Job Description

• Assist with guests' check-ins and check-outs and verify guests' reservations

• Coordinate daily front office activities to ensure operational efficiency

• Maintain accurate room status information

• Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up

• Monitor guest satisfaction levels and feedback for service improvement

• Provide information and recommendations to guests on property's amenities and services

• Resolve guests' concerns and feedback to ensure guest satisfaction

• Other ad-hoc duties as and when assigned
   

Job Requirements

• At least 1 year of experience in similar capacity

• Possess excellent communication and interpersonal skill

• Able to work in a fast-paced environment

• A good team player

• Able to work rotating shifts, weekends and public holidays

Holiday Inn Express Singapore Serangoon

About Holiday Inn Express: For travelers on the go, Holiday Inn Express offers the basics done brilliantly - a great night’s sleep with EXPRESS Recharge, free high-speed Internet, and the Express Start breakfast included – to help guest feel more than ready for their day. As the fastest growing brand for the InterContinental Hotels Group (IHG), Holiday Inn Express hotels can be found around the world, offering a simple, smart travel experience for both business and leisure travelers. In 2017, Holiday Inn Express introduced the updated Express Start breakfast featuring more than 30 complimentary hot and fresh items to choose from, including the signature one-touch pancake machine.

Job Description

About the role

As the Duty Manager at Holiday Inn Express Singapore Serangoon, you will play an important role in ensuring smooth daily hotel operations and delivering a consistent Holiday Inn Express guest experience. You will oversee the Guest Services team, maintain brand and service standards, support operational efficiency, and ensure guest satisfaction. In addition, you will take ownership of an assigned Champion role to drive improvements in guest experience, Great Room operations, IHG One Rewards, or employee engagement and training.

The Duty Manager will be a Champion in one of the following areas:

·       Guest Experience & Brand Standards Champion: Drives consistent delivery of the Express guest experience, anticipates guest needs, removes operational barriers, and acts as custodian of Holiday Inn Express service delivery.

·       Great Room Champion: Liaises with the outsourced food provider and oversees the Great Room to ensure consistent, uncomplicated service and achievement of revenue goals.

·       IHG One Rewards Champion: Ensures relevant IHG One Rewards training is provided, attends required calls and training, motivates the Guest Services team to drive enrolments, and keeps programme collateral up to date.

·       Employee Engagement & Training Champion: Ensures the Guest Services team receives the training and support needed to deliver the guest experience, while promoting development, team spirit, and colleague wellbeing.

Key Responsibilities

·       Oversee daily Guest Services operations, ensuring consistent service delivery, operational efficiency, and compliance with hotel policies, procedures, and IHG brand standards.

·       Supervise, coach, and support Guest Services Agents (GSAs) through regular feedback, on-the-job training, and performance guidance.

·       Handle guest feedback, complaints, special requests, and service recovery matters professionally to maintain high levels of guest satisfaction.

·       Monitor guest satisfaction performance and identify opportunities to improve service quality, operational processes, and the overall guest experience.

·       Ensure compliance with Standard Operating Procedures (SOPs), service standards, safety requirements, and relevant regulatory requirements.

·       Support departmental budgeting, expense control, productivity and revenue initiatives, including annual budget preparation and monitoring financial performance.

·       Coordinate with other departments and outsourced service providers, including vendor induction and performance monitoring, to ensure smooth operations and consistent service standards.

·       Drive IHG One Rewards enrolment and member recognition, ensuring the team is equipped to promote the programme effectively.

·       Assist with reception duties and other operational tasks as required to maintain a seamless guest experience.

·       Support property management system (PMS) maintenance, configuration, and system-related coordination with IT shared services.

·       Promote a safe, secure, and environmentally responsible workplace by supporting risk management, asset protection, and sustainability initiatives.

·       Take ownership of an assigned Champion role and implement relevant initiatives, training, and improvement plans.

·       Perform other duties as assigned by the OM, Hotel Manager or General Manager.

What we need from you

·       Minimum Diploma or equivalent qualification, with 3–4 years of experience in the hospitality or service industry.

·       Previous supervisory experience, preferably in hotel operations or Guest Services.

·       Strong communication, leadership, and interpersonal skills.

·       Good problem-solving abilities, with a strong focus on guest satisfaction and service recovery.

·       Ability to coach and motivate team members while maintaining operational and brand standards.

·       Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

·       Proficient in written and spoken English.

·       Familiarity with hotel property management systems and IHG One Rewards will be an advantage.

·       A proactive, hands-on approach with a commitment to operational excellence and teamwork.

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Worldwide Hotels (WWH) is Singapore’s largest homegrown hotel group, with 46 properties and over 9,000 rooms across seven brands. We create accessible, well-located stays for today’s travellers while growing across Asia-Pacific, with 12 overseas hotels and more than 2,800 rooms in five key markets. Join a dynamic hospitality group driven by service, growth and meaningful guest experience. 

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• May require to perform AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications). 

• May require to undergo digital transformation by process improvement and the adoption of technology to enhance business performance. 

• Support the company's sustainability initiatives and contribute to its efforts in building a more sustainable and inclusive organisation.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage. 

• Demonstrate interest in digital transformation, process improvement and the adoption of technology to enhance business performance as an added advantage

2A Entertainment PTE. LTD.

VANTA - Bold. Magnetic. Unforgettable.

Job Description

About the role

Delivers warm, personalised service while supporting smooth daily floor and F&B operations - from supervising service staff and managing VIP tables to attentive table support that ensures a seamless guest experience at every service level.

Key responsibilities

• Welcome and engage guests and VIP patrons professionally and personally, managing high-profile tables and special requests

• Develop awareness of individual preferences and anticipate service needs

• Handle inquiries, routine and complex feedback, and special service requirements with tact, escalating significant concerns appropriately

• Provide food and beverage service in accordance with establishment standards

• Support food and beverage delivery, table clearance, and resetting per establishment standards

• Maintain clean, organised service stations and assist with pre-service preparation and post-service closing duties

• Lead and direct shift operations on the dining room floor to maintain high standards of service

• Oversee table seating plans, pre-shift briefings, and venue setup/closing checklists

• Coordinate with Kitchen, Sommelier, Wine and Bar teams to ensure accurate, timely service flow

• Assist in training, mentoring and evaluating junior and senior waitstaff on service protocols and wine/food pairing

About you

• Relevant experience in luxury hospitality, premium restaurants or hotels (leadership experience as Head Waiter, Captain or Senior Waitstaff required for senior-level placement)

• Strong service orientation with excellent communication, interpersonal and guest-relations skills

• Good attention to detail, initiative, teamwork and problem-solving ability

• Comprehensive knowledge of dining etiquette, food, wine and spirits (progressively expected with seniority)

• Ability to multitask, perform under pressure during peak hours, and cover flexible shift schedules

• Willingness to learn service techniques and menu details; energetic candidates with a passion for hospitality will be considered at entry level

Private Advertiser

Job Description

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations.

• Manage service recovery for escalated guests’ concerns and feedback.

• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.

• Collaborate with various departments on guests’ special requirements and requests.

• Monitor front office operations to ensure adherence to organizational standards and procedures.

• Monitor room inventory levels and reconcile discrepancies.

• Manage staff performance to achieve departmental goals.

• Provide coaching and guidance to improve staff work performance.

• Manage emergency situations.

• Record and report all unusual events to the Management.

• Other ad-hoc duties and responsibilities as and when assigned.

Requirement:

• At least a Diploma in Hospitality Management or equivalent.

• Min. 2 years of working experience as Duty Manager.

• Able to perform rotating shifts, including weekend and public holidays.

• Team player with a positive work attitude.

• Passionate to serve and go the extra mile for guests.

• Possess excellent communication, interpersonal and leadership skills.

• Able to make sound decisions and solve problems effectively.

• Able to work under pressure.

Premium Hotel Management Pte Ltd

Job Description

Job Details (Here’s what you can expect!)

• 5 days’ work week and overtime
• Duty Meal allowance and uniform allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.
• Accounting and maintaining an accurate cash float.
• Any other ad-hoc duties assigned.

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in a team
• Work on weekends and public holidays
• Work day shifts and night shifts

M Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Position Summary: The Front Office Room Controller and Administrator plays a crucial role in managing room assignments, optimizing occupancy, and supporting the front office operations with administrative tasks. This hybrid role supports the daily operations of the front office, including room management and administrative support for the department. The ideal candidate will ensure smooth room assignments, emails enquiry/troubleshooting and documentation. This position is to enhance the guest and staff experience through organized and professional service which supports the front desk team with accurate room inventory and operational efficiency.

Responsibilities:

• Manage daily room assignments and allocations to optimize occupancy and revenue.

• Coordinate with Housekeeping and Maintenance to ensure room readiness.

• Monitor overbooking and assigning of Groups/Company/Flight Delay arrival, Out of Service/Order rooms, and special guest requests.

• Handle administrative tasks such as emails (Reception and Duty Manager), email troubleshooting, reports, billings, and communication logs.

• Monitoring Upselling and ensure submission to finance department timely.

• Collaborate with the reservations, housekeeping, and sales departments to ensure seamless guest experiences.

• Maintain up-to-date room status and guest profiles in the Property Management System (PMS).

• Provide full administrative support to the Front Office Manager.

• Help track inventory or supplies related to the front office and prepare requisitions when needed.

• Assist with compiling front office reports such as occupancy stats, staff rosters, and guest feedback summaries.

Ensure compliance with hotel policies, SOP, and safety regulations.

QT Singapore

Job Description

Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Now that QT Singapore has officially opened its doors as one of the most talked-about hotel launches in Singapore, we continue to offer our team members the following outstanding benefits –

• Market leading, competitive salary packages paid above industry rates

• Unrivalled opportunities for development and growth 

• Training and coaching from leading names in global hospitality leadership

• A commitment to employees that work-life balance being paramount to a successfully performing team 

If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you. We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar. 

With the right attitude and a willingness to learn an exciting career in this world awaits you! 

The Scope:

As Guest Service Executive, you will ensure the satisfaction of guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. A Guest Service Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. 

Job Responsibilities:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel

• To anticipate and exceed our guest’s expectations at all times

• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests

• identify and look after key VIP guests and deliver VIP Amenities for their stay

• Resolve guest complaints by conducting thorough investigation of the situation and coming up with the most effective resolution 

• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place 

• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel 

• Ensure our guests receive a fast, efficient and friendly check in and check out 

• Ensure all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained 

• Preparation and co-ordination of group arrivals/departures

• Participate regularly in training courses and put the skills learned there into practice 

• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly 

• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel 

• Perform other duties assigned by the Front Office Manager or designates 

• Respond promptly to guest requests for a supervisor or manager 

Qualification: 

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects 

Experience:

• Previous Front Office experience in the hotel, leisure or retail sector would be an advantage 

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations 

Marriott International

Job Description

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Assist the In-Room Dining Manager in overseeing all aspects of the in-room dining operations.
• Supervise and train in-room dining staff, ensuring they adhere to company policies and service standards.
• Understanding of health and safety requirements and managing employee behavior in accordance with the regulations.
• Coordinate and schedule staff shifts to ensure adequate coverage during peak hours.
• Monitor and maintain inventory levels of food, beverages, and general supplies, placing orders as needed.
• Conduct shift briefing and training, share the operational aspects, and prepare the team member for the operations.
• Assisting the Manager / General Manager in setting team members goals and appraisal.
• Collaborate with the culinary team to develop and update the in-room dining menu, ensuring it meets guest preferences and dietary requirements.
• Handle guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
• Maintain a clean and organized in-room dining area, ensuring compliance with health and safety regulations.
• Monitor and analyze in-room dining performance metrics, such as guest satisfaction scores and order accuracy, and implement improvements as necessary.
• Assist in creating and implementing training programs to enhance the skills and knowledge of the in-room dining team.
• Stay updated on industry trends and best practices related to in-room dining services, incorporating innovative ideas into the operation.
• Coordinate needs and requirements with Housekeeping, IT, Front Desk, Culinary, Stewarding, Facilities and Procurement.

Job Requirements

Education & Certification

• Certificate or Diploma in Restaurant Management or extensive F&B experience

Experience

• Minimum 3 years’ experience in an integrated resort, restaurant group, private club or luxury hotel chain.

Other Prerequisite

• Experience in a supervisory or managerial role within the hospitality industry, preferably in in-room dining / fine dining.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Strong organizational and time management abilities, capable of handling multiple tasks simultaneously.
• Exceptional customer service skills, with a keen eye for detail and a commitment to delivering personalized experiences.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with guests, staff, and management.
• In-depth knowledge of food and beverage operations, including menu planning, inventory management, and quality control.
• Familiarity with point-of-sale (POS) systems and other relevant technology used in in-room dining operations.
• Ability to work flexible hours, including night shift, and public holidays, as required.
• A passion for the hospitality industry and a genuine desire to exceed guest expectations.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Private Advertiser

Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International

Job Description

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 Days (Rotating Shift)

Key Responsibilities

• Welcome and assist members in a friendly manner

• Promote programs, services, and activities

• Provide information on products and promotions

• Support daily operations and events

• Ensure a positive member experience

Requirements

• Good communication and interpersonal skills

• Positive attitude and willing to learn

• Team player

• Customer service experience is a plus

• Able to work shifts, weekends, and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

ALLIED SEARCH PTE. LTD.

ALLIED SEARCH PTE. LTD is a leading recruitment firm focusing on permanent placements in the context of talent acquisition.

Job Description

• Well-Established & Reputable Organisation

• Competitive Salary & Attractive Benefits

• Excellent Career Growth & Advancement Opportunities

As a Front Desk Manager, you will be responsible for the following duties:

• Oversee daily front desk activities to ensure smooth hotel operations and efficient guest services.

• Address complex guest enquiries, complaints and service issues, providing appropriate solutions to maintain customer satisfaction.

• Lead the front office team in delivering quality service and responding promptly to guests’ needs.

• Work closely with internal departments to coordinate guest arrangements and fulfil special requests.

• Maintain operational efficiency by ensuring compliance with hotel guidelines and service procedures.

• Oversee room availability, allocation and inventory records to ensure accuracy.

• Monitor team productivity and performance to achieve operational targets.

• Train, mentor and guide front office employees to improve service delivery and work efficiency.

• Respond to emergencies and unexpected operational situations, ensuring appropriate action is taken.

• Maintain proper records of incidents and escalate significant matters to hotel management.

• Undertake additional operational and administrative responsibilities as required.

Requirements

• Minimum Diploma in Hospitality Management, Hotel Management, Tourism or a related discipline.

• At least 3 years of relevant experience in operations, customer service or a supervisory role within the hospitality or service industry.

• Able to work rotating shifts, including weekends and public holidays.

To apply, simply click on the “apply” button in the job advertisement or alternatively, you can send in your resume via email: ••••@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE :        19C9777

BIDEFORD HOUSE PTE. LTD.

Job Description

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. 156 rooms and suites are spread over 11 floors of COMO Orchard with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s urban wellness space and a multi-label fashion retail space by Club 21.

Job Responsibilities

• Coordinate the overall lobby activity.

• Supervising and coordinating the work of hotel staff, including front desk agents, housekeeping, maintenance, and other departments. Assigning duties, scheduling shifts, and providing training and guidance to team members

• Resolve any issues or complaints from guests, including handling difficult situations and making decisions to ensure guest satisfaction. Liaising with other hotel departments to address and resolve any operational issues that may arise.

• Lead the daily team briefing in the absence of Front Office Manager.

• Ensure that the logbook is maintained and updated. Report and record daily incident log for shift hand over follow up and service improvement.

• Motivate and track team members monthly up selling results

• Handling administrative duties such as preparing reports, maintaining records, and managing documentation related to guest services, staff schedules, inventory, and financial transactions.

• Implement and enforce hotel policies and procedures related to safety, emergency response, and security protocols.

Job Requirements

• Relevant work experience in the hospitality industry, including previous supervisory or management roles.

• Experience in supervising staff, delegating tasks, providing feedback, and resolving conflicts.

• Commited to delivering exceptional customer service is crucial.

• Experience in handling guest complaints and maintaining a positive guest experience.

• Flexible to work in shifts, including overnight shifts, working on weekends and Public Holidays.

• Ability to prioritize tasks, handle multiple responsibilities simultaneously, and meet deadlines is essential.

• Familiar with health and safety regulations and the ability to enforce them.

Capella Hotel Singapore

Capella Singapore offers an inspiring resort destination, just moments from Singapore’s financial and shopping districts. Residing on 30 acres of lush rainforest, the resort’s peaceful setting on a knoll is a rare masterpiece, boldly marrying Singapore’s rich colonial heritage with a symphony of contemporary architectural curves and designs.

Job Description

The Supervisor, Capella Culturist assist the Assistant Manager, Capella Culturist to manage Living Room operations, ensuring that our guest receives an exclusive guest service that is accurate, courteous, efficient and tailored to the individual requirements of our guests.

The Role

Manage Living Room Operations

• Maintain complete knowledge and understanding of Hotel's and Residence layout, appointments, amenities and locations, all service hours of operations
• Maintain complete knowledge and understanding of local events, local cultural heritage, attractions, holiday schedules, dining and entertainment venue
• Maintain complete knowledge and understanding of all certified vendors information: activities, prices, schedules, penalty policies
• Manage Capella Moments and Capella Curates activities
• Perform pre-arrival calls
• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
• Collect guest preferences for all guests during pre-arrival calls
• Ensures daily line-ups are being conducted effectively
• Responsible for monthly inventory checks where required

Drive Service and Operational Excellence

• Handle guest complaints by following the procedures and ensuring guest satisfaction
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
• Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities. Communicate pertinent guest information to designated departments/personnel (i.e., special requests)

Talent Profile

1. Diploma in Hospitality Management
2. Minimum 3 years of experience in front of house role at luxury hotels/resorts
3. Exceptional customer service skills with a focus on personalized attention
4. Strong communication and interpersonal skills
5. Ability to multitask and prioritize tasks in a fast-paced environment
6. Knowledge of local attractions, dining options and activities preferred

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

You will lead the guest service operations in ensuring a warm and efficient welcome and departure for all residents and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will work together with Housekeeping, Engineering and Security Departments and report directly to the Residence Manager.

Responsibilities:

• Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground

• Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them

• Comply and maintain service and product audit by Global Operations

• Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness

• Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations

• Promote teamwork and quality service within the team and coordination with the other departments

• Manage the expenses of the department and prepare the annual departmental operating budget and finance

• Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities

• Attend to and anticipate residents’ queries and needs, especially those of VIP residents’, and perform the appropriate service recovery when necessary

• Review and follow up on residents’ feedback and satisfaction scores to improve quality and standards

• Ensure smooth check-in and check-out for residents by:

- Coordinating with the Housekeeping team to ensure that arrival apartments are ready before the check-in time

- Verifying the accuracy of all residents’ registration and check-out documents.

• Assist to develop pricing strategies and manage apartment allocations to maximise revenue and occupancy

• Review activities and brainstorm strategies to improve residents’ experiences

• Report any damage and maintenance defects to the Engineering Department

• Manage cash handling responsibilities, perform daily audit checks of all cashier closings, cash floats, guest registration forms, guest ledger balances, accounts receivable and aged debtors reports for corporate accounts

• Work with the Finance Department to monitor and follow up on receivables and processing of payables

• Perform and approve for cash and credit card refunds and ensure documents are checked and submitted to Finance

• Ensure that all payments are collected by the team upon check-in, and that all guest refunds through credit cards are submitted to Finance

• Account for all credit card settlements and ensure they tally with actual postings and amounts needed to be charged

• Coordinate with the Central Reservations and Sales Management Team on corporate clients and group bookings

• Assume other responsibilities as designated by the Residence Manager

Job Requirements:

• At least 4 years of relevant work experience with managerial capacity in the hospitality industry

• Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification

• Knowledge of change management and the ability to discover operational efficiencies

• Service-oriented, attentive to details and observant

• Management and supervisory skills

JL Asia Resources Pte Ltd

JL Asia Resources Pte Ltd is the hospitality and project management business arm of the J’Forte Group. It specializes in development, marketing, leasing and asset management services. Founded by Mr. Lee Boon Leng, the company oversees and manages the hospitality and property developments of J’Forte Group.

Job Description

About the role

We are seeking a responsible and hands-on Duty Manager to support the daily operations of our boutique hotel. The Duty Manager will work closely with our experienced Guest Relations team and act as the main point of contact for operational matters, guest escalations and incidents during the assigned shift. This is a highly operational role suited to someone who is comfortable working independently, making sound decisions and assisting across different areas of Front Office operations.

Key responsibilities

• Oversee the smooth running of Front Office operations during the assigned shift.

• Work alongside the front office team to ensure smooth check-ins, check-outs and guest experiences.

• Review arrivals, departures, room assignments, special requests and outstanding matters.

• Attend to guest enquiries, requests, complaints and service-recovery cases professionally.

• Act as the point of escalation for difficult guest situations and operational issues.

• Make appropriate decisions when senior management is unavailable.

• Coordinate with Housekeeping on room readiness, priority rooms and room-condition issues.

• Conduct room inspections when necessary and follow up on cleanliness or maintenance concerns.

• Assist with reservations, booking amendments, room assignments and guest profile updates.

• Monitor OTA reservations, guest messages and special requests.

About you

• Diploma or equivalent qualification in Hospitality, Tourism or a related field is preferred.

• At least 2–3 years of Front Office or Guest Relations experience in a hotel.

• Experience as a Senior Guest Relations Executive, Guest Relations Manager, Duty Manager or in a similar capacity will be an advantage.

• Able to work independently and take responsibility for operational matters during the shift.

• Strong guest-service, communication and problem-solving skills.

• Able to remain calm and professional when handling complaints, incidents or emergencies.

• Good knowledge of hotel Front Office procedures and property-management systems.

• Comfortable working in a hands-on, fast-paced boutique-hotel environment.

• Basic technical knowledge for handling common guest-room issues will be an advantage.

• Able to work rotating shifts, weekends and public holidays.

**This position is open to Singapore Citizens Only**

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Night Manager oversees the hotel’s overnight operations, with a strong focus on Front Office and guest services. The role ensures smooth operations, guest satisfaction, safety and security, and service excellence while providing effective support and decision-making throughout the night.

Key Responsibilities

• Act as the management representative on duty during the night, providing leadership and operational support across the hotel, with a strong focus on Front Office operations.

• Oversee overnight hotel operations to ensure smooth service delivery and a seamless guest experience.

• Lead, coach, and support the Front Office team in maintaining high standards of guest service and operational efficiency.

• Ensure a seamless guest journey from arrival to departure, proactively anticipating and addressing guest needs.

• Handle and resolve guest complaints and operational issues in a timely and professional manner.

• Monitor guest satisfaction through Voice of the Guest (VOG), online reviews, surveys, and in-house feedback.

• Ensure the hotel’s safety, security, and emergency procedures are followed throughout the night.

• Coordinate with relevant departments and ensure proper handover of operational matters to the morning team.

• Support hotel profitability by monitoring operational performance, controlling costs, and achieving departmental targets.

• Build strong guest relationships and promote guest loyalty through personalized and attentive service.

• Uphold and demonstrate Accor’s Vision, Values, and service culture in all aspects of overnight operations.

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management

• Minimum 5 years of supervisory experience within the hospitality industry, preferably 

• Strong leadership skills with the ability to motivate and manage a diverse team effectively

• Excellent communication skills, both written and verbal, to interact with guests and colleagues

• Knowledge of hotel operations, including front office, housekeeping, and security procedures

• Flexibility to work night shifts, weekends, and holidays as needed in a dynamic, 24/7 environment

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Duty Manager

Reporting to the Senior Duty Manager / Front Office Manager, the incumbent will be responsible to:-

Operations

• Handle guest check-in and check-out at the reception

• Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel’s operations

• Coordinate guests and staff during an emergency and have good knowledge of fire procedures

• Facilitate effective communication between different departments

• Ensure compliance with company policies and the hotel's vision

• Conduct daily inspections and maintain cleanliness of all hotel facilities

• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email

• Oversee night audit process at the end of the day

Guest Service

• Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements

• Ensure that the standards of service in all areas meet the required levels

• Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner

• Greet and extend hospitality to all guests

• Exceed guest expectations and gather feedback for service improvement

• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction

• Manage and improve guest reviews score

Financial

• Identify and implement strategies to increase revenue, such as upselling and room inventory control

• Assist in implementation of cost-saving measures

Administration

• Prepare incident reports as needed - Write GIF whenever necessary with regards to guest incident

• Prepare breakfast forecast

• Look through guest deposit and balance to prepare High Balance Report

• Keep track of pending accounts inside Opera system

• Maintain accurate records and data in Opera and other relevant systems

• Perform Night Report at the end of the day

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry

• Diploma in Hotel Management or equivalent.

• Good organizational skills, ability to prioritize workload and handle pressure.

• Good leadership with strong interpersonal and communication skills.

• Knowledge of Opera System would be added advantage.

RED DOOR GROUP PTE. LTD.

Job Description

Are you warm, outgoing, passionate, authentic, and inspiring? If this sounds like you, we’d love to meet you!

Bistecca Tuscan Steakhouse - proudly named one of the World's 101 Best Steak Restaurants - is on the hunt for a dedicated and charismatic F&B Guest Relations Executive to join our team, where passion meets creativity, and every day is a celebration of excellence.

As a F&B Guest Relations Executive, you’ll be at the heart of creating unforgettable dining experiences for our guests.

Here’s what you’ll tackle every day:

🌟 Set the tone - Greet guests warmly, guide them to their tables and assist with seating and handle phone calls and respond to email inquiries professionally and promptly.
📅 Master reservations - Make, confirm, and manage bookings while keeping the waiting list and seating chart running smoothly.
🤝 Team up - Coordinate with Service and Kitchen staff to handle special requests, such as dietary needs or personalized table arrangements.
🎉 Celebrate moments & Stay a step ahead - Print special occasion menus and set up tables to create unforgettable memories and anticipate guests’ needs and proactively fulfil their requests.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡Minimum one (1) year of related experience in a casual dining environment
🔥 A supportive personality with a can-do attitude with a passion for working in a fast-paced, dynamic environment and be a team player and support fellow staff members and have a guest-first approach to hospitality with demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
💬 Excellent interpersonal and communication skills with an ability to represent our restaurant, brand, and company with pride and professionalism, be well-groomed and have a professional disposition

What’s in It for You?

💰 Up to $3,500 monthly + Monthly Incentives Package + Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at our restaurants, late-night transportation for your convenience 

Nextbeat Singapore Pte. Ltd.

Job Description

Job Title: Front of House
Monthly Salary: UP to $3500 (Negotiable)
Working Address: Siglap
Working Hours: 5 Day Work Week, 10 Hours per day (12:00 PM – 10:00 PM OR 3:00 PM – 12:00 AM)

Benefits:

- AWS
- Incentive Bonus (depending on business performance)
- Medical leave
- Annual leave

Responsibilities and Duties:

- Represent the restaurant as a welcoming and professional ambassador, upholding the brand’s image, personality and service standards.
- Greet, welcome and engage guests in a warm, friendly and professional manner.
- Take accurate food and beverage orders and ensure they are communicated clearly to the kitchen and bar teams.
- Serve food and beverages efficiently while maintaining high standards of presentation and attention to detail.
- Provide attentive, personalised service throughout the guest’s dining experience.
- Anticipate and respond to guests’ needs and requests in a timely and professional manner.
- Understand guests’ preferences and provide suitable food and beverage recommendations.
- Maintain close attention to assigned sections and tables to ensure guests are well attended to throughout service.
- Communicate guests’ dietary requirements, allergies and special requests to the kitchen and bar teams.
- Keep up to date with menu items, ingredients and availability to provide accurate information and recommendations to guests.
- Assist with table turnover during service by clearing, cleaning and resetting tables efficiently for the next seating.
- Handle guest checks, cash receipts and payments accurately.
- Assist with the breakdown and resetting of the restaurant after service, ensuring the venue is ready for the next service period.
- Maintain cleanliness, organisation and presentation of the front-of-house area at all times.
- Comply with all food safety, hygiene and restaurant service standards.
- Work closely with the wider FOH and BOH teams to ensure smooth and efficient service operations.

Qualification and Requirements:

- Minimum 2-3 year of experience in restaurant service or a similar hospitality role.
- Positive, outgoing and personable, with a genuine passion for creating a great guest experience.
- Strong communication and interpersonal skills.
- Well-presented, attentive and customer-focused.
- Self-motivated, disciplined and eager to learn.
- Able to work effectively in a fast-paced restaurant environment.
- A strong team player with a proactive and service-oriented attitude.

Nextbeat Singapore Pte. Ltd.
EA License Number: 22C1267
EA Personnel No: R22110252

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Park Avenue Hospitality Group

The property division has immediate vacancies for the following position:

Job Description

On event days, you will work alongside with the team to prepare venues setup, assist guests and ensure events run smoothly. On non-event days, you will be part of the Front Office team, assisting guests with check-in, check-out and general enquiries.

This is a great opportunity for someone who enjoys meeting people, providing excellent service and experiencing different areas of hotel operations.

Key Responsibilities

Banquet & Events

• Assist with event setup, teardown and venue preparation.

• Support the team during events and attend to guest requests.

• Coordinate with internal teams and vendors when required.

• Ensure event areas are well-prepared and maintained.

• Assist with basic venue inspections and operational requirements.

Front Office

• Assist with guest check-in and check-out.

• Attend to guest enquiries, requests and feedback.

• Assist with reservations and general Front Office duties.

• Coordinate with Housekeeping and other departments to support guest needs.

• Provide a warm and professional service experience.

What We Are Looking For

• Friendly, service-oriented and comfortable interacting with guests.

• Good communication and teamwork skills.

• Able to work in a fast-paced hotel environment.

• Flexible and willing to support both Events and Front Office operations.

• Previous hospitality, events or customer service experience is an advantage.

• Willing to work shifts, weekends and public holidays when required.

COMO Lifestyle Pte Ltd

COMO Lifestyle is the culinary arm of COMO Group, founded by Christina Ong and headquartered in Singapore. Rooted in creativity, authenticity and committed service, COMO Lifestyle brings together acclaimed restaurants, specialty retail and gourmet distribution.

Job Description

Core Responsibilities:

Guest Experience

• Be the First Smile: Greet every guest with genuine warmth, making them feel like they’ve arrived at a friend’s home from the moment they walk through the door.

•       Take charge of the reception desk with grace. Whether managing reservations or small talking with walk-ins about wait times, keep the energy positive and communication clear.

•       Thoughtfully arrange seating and manage "out times" to ensure every guest has a relaxed, unhurried experience while keeping the restaurant’s rhythm steady.

•       Knowing Our Story: Dive deep into our menu and the history of our food, beverages and restaurant. You’ll be the go-to expert for guests, sharing your passion for our food with confidence and detail.

•       Work closely with our reservation team and restaurant manager. Together, you’ll coordinate table assignments and handle special requests to make magic happen for our guests.

Hands-On Coaching & Skill Development

•        Spearhead Onboarding: Guide the integration of new Guest Relations Executives, providing comprehensive, hands-on training in property protocols, VIP handling, and brand service standards.

•        Real-Time Scenario Coaching: Act as the primary escalation point for complex guest issues, utilizing these moments as live coaching opportunities to help junior staff build confidence in conflict resolution and service recovery.

•        Shadowing & Feedback: Conduct regular shadowing sessions with team members, offering constructive, actionable feedback to continually elevate their communication skills and guest engagement.

Cultivating a Culture of Excellence

•        Lead by Example: Serve as the benchmark for hospitality excellence on the floor, modeling impeccable grooming, emotional intelligence, and proactive guest anticipation.

•        Empower Junior Staff: Foster a supportive, psychologically safe environment where junior team members feel comfortable asking questions, sharing ideas, and making empowered decisions for guest satisfaction.

•        Peer Motivation: Champion daily briefings (line-ups), sharing success stories, highlighting positive guest reviews mentioning team members, and setting an inspiring tone for the shift.

Attention to Details

•       Setting up the Stage: From organizing the dining room to ensuring we have plenty of pristine menus ready, you will help create an environment that looks and feels inviting.

•       Keep your workspace and guest tables organized and sparkling. Whether it's preparing for a special event or jumping in to assist with a takeaway order, you are always ready to support the team.

•       Stay in constant sync with the restaurant manager, sharing updates on the floor’s timing so the whole evening runs like a beautifully choreographed dance.

Technical Requirements

•       Learn and effectively use the POS system to process orders and payments accurately.

•       Review, understand and remember the narratives and stories behind our Peranakan dishes to share with guests.

•       Updating guests’ information to the culinary team and the front-of-house team to ensure seamless operation and timely delivery of service

•       Maintain knowledge of the menu items, types of cutleries used for service, specials, and ingredients to provide informed recommendations and experience to guests.

•       Comfortable with the administrative side of things, using Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel with ease to keep our daily operations running smoothly.

•       Ensuring our menus provided in the dining room are current.

What We’re Looking For

•        A genuine love for working in a team environment, collaborating with colleagues to deliver exceptional service as one unit.

•        Strong communication skills, with a passion for interacting with guests and creating positive, delightful dining experiences.

•        Willingness and ability to stand for extended periods in a fast-paced environment while providing attentive service.

•        Proactively identify opportunities to enhance guest experiences through creative service initiatives or special offerings.

•        Enthusiasm for the hospitality industry and a desire to learn and grow within the role.

•        We welcome applicants who are passionate about people, eager to learn, and excited to create unforgettable experiences. 

•        Handling phone calls with a friendly, professional tone and make sure every special request (like a birthday or an allergy) is communicated perfectly to the kitchen team.

General Benefit

•        As part of our hospitality team, you will be on a 4 days and 5 days alternate work schedule to ensure rest is sufficient. 

•        Medical benefits such as basic outpatient coverage and group insurance are covered.

•        Daily staff meals and drinks are provided (breakfast and dinner).

•        Transport will be provided for late shift where applicable, in accordance with company policy.

•        Other additional benefits will be shared during the interview process.

COMO Metropolitan Singapore

COMO Hotels and Resorts offers luxury travel experiences with personalized service in elegant properties, each individually curated to reflect its location.

Job Description

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. 156 rooms and suites are spread over 11 floors of COMO Orchard with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s urban wellness space and a multi-label fashion retail space by Club 21.

Job Responsibilities

• Coordinate the overall lobby activity.

• Supervising and coordinating the work of hotel staff, including front desk agents, housekeeping, maintenance, and other departments. Assigning duties, scheduling shifts, and providing training and guidance to team members

• Resolve any issues or complaints from guests, including handling difficult situations and making decisions to ensure guest satisfaction. Liaising with other hotel departments to address and resolve any operational issues that may arise.

• Lead the daily team briefing in the absence of Front Office Manager.

• Ensure that the logbook is maintained and updated. Report and record daily incident log for shift hand over follow up and service improvement.

• Motivate and track team members monthly up selling results

• Handling administrative duties such as preparing reports, maintaining records, and managing documentation related to guest services, staff schedules, inventory, and financial transactions.

• Implement and enforce hotel policies and procedures related to safety, emergency response, and security protocols.

Job Requirements

• Relevant work experience in the hospitality industry, including previous supervisory or management roles.

• Experience in supervising staff, delegating tasks, providing feedback, and resolving conflicts.

• Commited to delivering exceptional customer service is crucial.

• Experience in handling guest complaints and maintaining a positive guest experience.

• Flexible to work in shifts, including overnight shifts, working on weekends and Public Holidays.

• Ability to prioritize tasks, handle multiple responsibilities simultaneously, and meet deadlines is essential.

• Familiar with health and safety regulations and the ability to enforce them.

Momentus Hotel Alexandra

Managed by Momentus Hospitality, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create inspiring moments, Momentus Hotel Alexandra offers you great opportunities.

Job Description

Job Description

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.

• To monitor room inventory closely to maximize revenue and occupancy from group allotments.

• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

• Familiar with Opera Cloud is an added advantage

• Able to work independantly

• Able to work rotating shifts & public holidays
  

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Guest Services Executive

As the Guest Services Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in to the time they are settled in their rooms.

Reporting to the Rooms Divisions Mgr, the incumbent will be responsible to:

• Welcome guests and aid or make arrangements with guests’ luggage.

• Assist guests with the check-in process, ensuring a smooth and efficient experience.

• Provide timely and accurate information on their reservation, hotel services and amenities.

• Address guest inquiries and concerns promptly and professionally.

• Engage with guests in a friendly and approachable manner, creating a positive and welcoming atmosphere with the intention to build rapport leading to garnering positive reviews

• Handling incoming calls quickly and efficiently to connect to the respective guest or department.

• Dispatch Task / Job request via ‘Stay Please’ (Service Management System) to the relevant department for action and to follow-up on status of job completion.

• Undertake cashiering duties including the checking of guest bills before presentation to guest upon departure.

• Adhere to all hotel policies, procedures and guidelines.

• Assist with Front Office operational tasks where necessary.

Requirements

• Experience in either Concierge, Guest Relations or Reception

• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills

• Positive and enthusiastic attitude with a can-do spirit

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

• Flexibility to work various shifts, including weekends and holidays

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Guest Services Executive, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As a Conrad Services Guest Service Executive, you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Services Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

• To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
• Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
• To handle any guest comments and to liaise with the Duty Manager when required.
• Handle several calls at any given time.
• Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
• Ensure maximum guest recognition and accuracy using our guest history information.
• Give adequate directions of the hotel from any locations.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure all communication are efficiently made in regard to enquiries, groups or daily reservations.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all times.
• To ensure a high standard of telephone equipment is maintained at all times.
• To ensure all messages are handled accurately and promptly.
• To ensure all wake-up calls are correctly recorded and processed.
• To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIPs.
• To ensure full security of the Conrad Service Center is maintained at all times.
• To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
• To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
• To control the hotel’s telephone and mobile phone inventory.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

A Conrad Service Guest Service Executive serving Hilton Brands always works on behalf of our guests and collaborates closely with fellow Team Members. To succeed in this role, candidates should demonstrate the following:

• Relevant experience or qualifications in Hospitality, Tourism, Customer Service, or a related field are advantageous.
• A professional appearance and commitment to maintaining Hilton's grooming standards.
• A genuine passion for delivering exceptional guest experiences and customer service.
• Strong communication and interpersonal skills, with the ability to build positive relationships with guests and colleagues.
• The ability to work collaboratively as part of a team while supporting shared goals.
• Good organisational and time management skills, with the ability to prioritise tasks and work effectively in a fast-paced environment.
• A proactive, adaptable, and customer-focused approach to work.
• The ability to remain calm and composed while handling multiple tasks and guest requests.
• Flexibility to work rotating shifts, weekends, and public holidays, where operationally required.
• Basic proficiency in Microsoft Office applications and hotel operating systems is an advantage.

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently; you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As a Guest Relations Manager , you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As the Guest Relations Manager, you will be responsible for performing the following tasks to the highest standards:

• Ensure streamline communication with the team and guests and achieve consistent results.

• To anticipate, in advance, all materials and supplies and ensure their availability.

• To promote teamwork and foster a harmonious working climate.

• To follow through and constantly update the restaurant/bar guest databases to be efficient and consistent in relation to regulars, whiskey club members and VIPs.

• To ensure all communication with American Whiskey Club Members with regards to enquiries, and monthly reservation updates.

• Overview of Menu and EDMs creation for special events

• Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.

• To ensure to keep up to date on Competition analysis by keeping track of happening in the city and calling competition on regular basis to update on promotion and pricing.

• To take ownership of the Restaurant and Bar areas in all aspects, including taking guests’ orders and the service of Food & Beverage products.

• To take full ownership of any reservation for groups, VIP and media.

• To ensure proper procedures and maintenance in regard to guests’ correspondences, both in terms of inquiries and follow-up.

• The ability to maintain and update computer files whenever needed, including standardized letters, latest menus, etc.

• To discuss, in advance, any menu changes or daily specials with staff, ensuring knowledge of each

• To handle and report any accident immediately, no matter how minor

• To recognize and address potential intoxicated disruptive or undesired guests.

• To effectively handle guest complaints and report to a manager of situation and resolution.

• To respond properly in any hotel emergency of safety situation.

• To coordinate and successfully perform the daily secondary duties.

• To perform other tasks or projects as assigned by hotel management and staff.

• To set up a proper procedure and maintenance with regards to par-stocks for all menus, beverage lists and wine lists.

• To be fully aware of the reservation procedures and telephone techniques according to the Hilton standards.

• To ensure that the telephone system is working properly at all times.

• To respond properly in any hotel emergency of safety situation.

• To perform other tasks or projects as assigned by the hotel management and staff.

• To set up hostesses check lists (daily, weekly and monthly).

• To create, compile and update Manhattan manual training.

• To ensure stationary cost control.

• To oversee and coordinate all arrivals and departures of special guests (VIPs, etc)

• To manage communication between guests and staff.

• To direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.

• To appraise team’s performance.

• To be able to build and keep good relationship to Bar Industry, Suppliers, Etc.

• To ensure events enquiry and bookings are taken and deal with in a given timeline.

• To maximize potential revenue for the bar by bringing in events, private booking and buy-outs.

• To examine activities logbook, assign tasks appropriately and implement schedule daily.

• To work closely hand-in-hand with the Floor Manager to ensure staff well fare is look into and to ensure that the bar operates at its highest maintaining and following key standards.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Demonstrates initiative, a positive attitude, and a willingness to learn and continuously develop new skills and knowledge.
• Ability to adapt to changing operational requirements and perform assigned duties in a dynamic environment.
• Ability to work collaboratively with colleagues and contribute to achieving team goals.
• Relevant supervisory or managerial experience in the hospitality industry is preferred.
• Ability to communicate effectively in English, both verbally and in writing, to support guest service and workplace communication.
• Strong leadership, coaching, and team development skills.
• Ability to work flexible or rotating shifts, including weekends and public holidays, based on operational requirements.

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

LUXURY ISLANDS PTE. LTD.

Job Description

The Duty Manager is responsible for overseeing the smooth daily operation of the hotel during assigned shifts, ensuring high standards of guest service, operational efficiency, safety, and coordination between departments. The role acts as the senior manager on duty and serves as the main point of contact for guest issues, operational concerns, and emergency situations.

• Supervise and coordinate hotel operations during assigned shifts to ensure smooth service delivery.

• Act as the main point of contact for guests, handling inquiries, feedback, complaints, and special requests promptly and professionally

• Monitor occupancy, arrivals, departures, VIP arrivals, group movements, and room status.

• Assist in resolving service issues, guest complaints, and operational disruptions in a timely manner.

• Ensure proper handling of emergencies, accidents, security concerns, and incidents in line with hotel procedures.

• Support front office operations, including guest relations, cashiering oversight, room allocation, and arrival/departure coordination when needed.

• Monitor staff performance, appearance, discipline, and service standards during duty shifts.

• Communicate shift updates, guest issues, and operational concerns to department heads and management.

• Prepare incident reports, shift reports, and follow-up action logs as required.

• Assist with staff coaching, service recovery, and operational training on the floor.

• Ensure compliance with hotel policies, health and safety requirements, and brand standards.

• Take initiative to maintain guest satisfaction and promote a culture of service excellence.

Search Personnel Pte Ltd

Search Personnel is an established, leading and reputable recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Position: Duty Manager

• Location: Walkable from Bras Basah MRT

• Working Hours: Rotating Shifts – 7:00 AM to 3:00 PM / 3:00 PM to 11:00 PM / 11:00 PM to 7:00 AM

• Salary (commensurate with experience): S$3,500 – S$4,300 Basic Monthly + AWS + S$10.50 Midnight Shift Allowance

• Benefits: 14 Days Annual Leave

• Duration: Permanent / Full-Time

• Industry: Hospitality

Main Responsibilities:

• Support the Front Office Manager in overseeing daily front office operations.

• Handle escalated guest concerns and provide effective service recovery.

• Ensure high service standards and guest satisfaction across the front office team.

• Coordinate with internal departments on guests’ special requests and requirements.

• Monitor room inventory and resolve discrepancies where required.

• Supervise, coach and guide team members to improve service and work performance.

• Manage emergency situations and report unusual incidents to Management.

Requirements:

• Diploma in Hospitality Management or equivalent.

• Minimum 2 years of relevant working experience as a Duty Manager.

• Able to commit to rotating shifts, including weekends and public holidays.

• Strong communication, interpersonal and leadership skills.

• Service-oriented with a positive attitude and passion for delivering excellent guest experiences.

• Able to make sound decisions, solve problems effectively and work well under pressure.

Email to: ••••@searchpersonnel.com.sg or call me at: 63•• •682 for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

AlwaysHired Pte. Ltd.

Job Description

• 5 days work week, 3 rotating shifts (8 hours per day)

• Performance bonus + Corporate benefits

Responsibilities

• Delivering a positive and memorable experience for every guest.

• Managing check-in / check-out for guest.

• Process payments, issue invoices, and maintain accurate billing records.

• Handle cash transactions and ensure proper cash management.

• Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.

• Any other ad hoc support tasks for workplace operation.

Requirements:

• Must be comfortable with 3 rotating shift (Morning, Noon, Night, based on roster).

• Experience in customer service related position are welcome, with professional training provided.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Gwen Chew Wei Wen
Registration Number: R26164116
AlwaysHired Pte Ltd
EA Licence No: 24C2293

AlwaysHired Pte. Ltd.

Job Description

Summary

• 5 Star Working Environment

• 5 days work week, 3 rotating shift (8 hours per day)

• Gross salary up to $3000+

• Location: Central Region

• Performance bonus + corporate benefit
  

Responsibilities

• Delivering a positive and memorable experience for every guest.

• Managing check-in / check-out for guest.

• Process payments, issue invoices, and maintain accurate billing records.

• Handle cash transactions and ensure proper cash management.

• Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.

• Any other ad hoc support tasks for workplace operation.
  

Requirements:

• Must be comfortable with 3 rotating shift (Morning, Noon, Night, based on roster)

• Possess experience in customer service related position are welcome, professional training provided

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Leong Chan Nam (Jentson)
Registration Number: R2091827
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

☑ Salary UP 3.2K + 13 Month Bonus

☑ Working Location: Marina Bay Finance Centre
☑ Monday to Friday (8.30AM – 5.30PM)
☑ 2 Year Contract
☑ Good Working Environment

Job Scope:

• Manage visitor services, including check-in, registration, and host notifications while maintaining reception standards.

• Oversee access control by issuing, tracking, and retrieving access badges in line with security procedures.

• Handle mail and deliveries, including logging, distribution, and coordination with couriers.

• Setting up of meeting room, event set up & coordination,

• Any other ad hoc support tasks for workplace operation.

Requirement:

• ITE or Diploma Qualification in any field of studies

• 1 Year of Experience in Front Office Management or Work Place Operation Management Experience

 Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

Soo Kok Ee (Jeffrey)

Registration No: R1436761

STAFFKING PTE LTD

Company Overview In StaffKing, we believe that people are the key to a successful business. Our mission is to provide employment services of the highest quality to our valued clients and we strive to conduct our business to help our clients achieve maximum productivity with the right talents. StaffKing focuses on providing excellent employment services to both large and small businesses across various industries. Our services include：* Recruitment Consultancy* Permanent Placement* Contract & Part Time Placement* Manpower Outsourcing* Payroll Services We Specialize in these areas:*Engineering*Accounting & Finance*Sales & Marketing*Logistics & Supply Chain*Administration & Human Resources*Computer & Information Technology*Manufacturing & Production*Hotel & Restaurant & Retail*Education & Training*Media & Creative Design Our core management team and senior consultants are veterans in the human capital industry. With this team of skilled and experienced professionals, StaffKing has every confidence in our ability to fulfil our clients' recruitment needs. Reach out to us today, let us help you achieve your career goals!Email: info@staffking.com.sg Check Out Our Socials!Website : www.staffking.com.sgInstagram : https://www.instagram.com/staffkingpteltd/Facebook : https://www.facebook.com/staffkingpteltd/

Job Description

Summary:

• Salary: $3,300-$3,500

• Working Days: 5 days, 44 hours per week (including weekends)

• Working Hours: Shift-based (earliest start: 11 AM; latest end: 4 AM)

• Benefits: Yearly Bonus + Company Transport for Night Shifts

• Industry: Rooftop restaurant and bar, at 6th floor 

• Location: City Hall MRT (Short Walking Distance)

• Employment Type: Full-Time
  

Job Responsibilities:

• Welcome guests, manage reservations, and deliver an excellent customer experience.

• Coordinated VIP bookings, table allocations, and bottle service arrangements.

• Built and maintained strong relationships with regular and VIP guests.

• Promoted events, upsold premium tables and packages, and supported revenue growth.

• Coordinate with floor staff, bar teams, and security to ensure smooth daily operations.

• Handled guest feedback and complaints professionally while ensuring compliance with company service standards and policies.

• Support daily guest relations activities and enhance the overall dining and nightlife experience.

Requirements:

• Prior experience in hospitality, nightclub, or premium F&B environments is preferred.

• Comfortable working late-night shifts, weekends, and public holidays.

• Able to work in a fast-paced restaurant and bar environment.

• Able to commence work at short notice.
  

To apply, kindly click on the "APPLY NOW" button
We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Ong Xi Min (R26162660)

BMG HOSPITALITY PTE. LTD.

Job Description

About the Role

This is not a conventional front-desk role focused mainly on check-in and check-out. BMG Hospitality is redesigning the front-office function into a PMET Assistant Manager-equivalent role combining guest service with guest intelligence, CRM, AI-assisted communication, data analytics, personalised revenue opportunities and digital guest-journey improvement.

Candidates may be new to hotels and front-office operations, but should normally have prior experience leading people, coordinating a team, acting as a supervisor or team lead, or taking responsibility for service or shift outcomes. The CCP pathway is intended to convert that existing leadership foundation into hospitality-specific Assistant Manager capability through structured OJT, digital systems, guest intelligence, CRM and AI-enabled workflows.

For B-shift officers, the redesigned role also includes leading BMG's 8:00 p.m. Social Club as a structured guest-engagement, community-building and customer-intelligence activity rather than a standalone entertainment duty.

More than half of the role will progressively focus on digital, analytical and customer-intelligence responsibilities.

• Operate and improve the guest journey from pre-arrival and check-in through the stay, Gabriel Restaurant, BMG community activities, checkout and post-stay engagement.

• Use Cloudbeds and BMG-developed CRM tools to build meaningful guest profiles.

• Analyse guest preferences, booking behaviour, requests, feedback and service patterns.

• Identify personalised recommendations, ancillary sales and cross-selling opportunities.

• Use approved ChatGPT, Claude and BMG AI workflows to prepare multilingual guest communications, recommendations and upselling messages.

• Review and validate AI-generated communications before guest use.

• Track hotel-to-Gabriel conversion, ancillary revenue, repeat behaviour and participation in BMG community programmes.

• Support customer segmentation and CRM analysis.

• Test new digital guest workflows and provide structured user feedback to BMG's Hospitality AI Systems & Capability Manager.

• Produce guest-intelligence and service-performance reports.

• Lead the 8:00 p.m. BMG Social Club when rostered on B Shift, acting as host and facilitator at designated Capsule Social Modern locations.

• Use the Social Club as a structured guest-engagement and customer-intelligence touchpoint: introduce guests, encourage inclusive participation, capture preferences and feedback, and identify relevant restaurant, ancillary, repeat-stay and referral opportunities.

• Record attendance, engagement observations and permission-based follow-up opportunities in the CRM, and provide a concise handover/report on participation, guest sentiment, service issues and commercial conversions.

• Coordinate with the Hotel Manager and Guest Experience & Business Development Manager so Social Club hosting does not compromise reception coverage, guest safety or service standards.

• Continue essential reception and guest-service responsibilities when operationally required.

• Consumer Intelligence Analysis

• Data Analytics

• Technology Adoption and Innovation

• User Experience Design

The successful applicant will be trained to progress from conventional customer/frontline experience into a data-enabled hospitality role capable of independently using guest data, CRM and AI-enabled systems to improve service, revenue and the guest journey. Training may include Cloudbeds, CRM, guest segmentation, AI-assisted communication, analytics, digital workflow testing and responsible AI use.

We welcome candidates from customer service, retail, aviation, tourism, administration, community service, sales, service operations or other transferable backgrounds. Direct hotel or front-office experience is not essential. Candidates should, however, normally demonstrate prior people-leadership, supervisory, team-lead, shift-lead, project-coordination or comparable responsibility that supports appointment at Assistant Manager-equivalent level.

Marriott International

Job Description

Amrise Hotel Pte Ltd

Job Description

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator

• Well versed with computer

• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.

• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.

• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.

• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.

• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.

• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.

• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.

• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.

• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided

• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Write in to us with your latest resume, expected salary and attach a recent photograph to ••••@amrisehotel.com

We regret that only short-listed candidates will be notified.