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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

BHIRAJ BURI GROUP

BHIRAJ BURI GROUP (BBG) is a leading Thai asset development and management company with over 40 years of experience in the commercial real estate sector. With more than 790,000 sqm. of gross floor area across Bangkok’s strategic locations, BBG is dedicated to transforming spaces into places through its Work–Live–Play–EAT business.

Job Description

At BHIRAJ BURI GROUP, we are a group of companies that is committed to helping people fulfill their Work | Live | Play | Eat lifestyles through a variety of products and offerings. Founded in 1960, we have grown from property development and management to people experience management through the Work | Live | Play | Eat concept. Our team is passionate about delivering exceptional experiences to customers, and we are dedicated to creating an environment where our employees can thrive and grow.

Sales Strategy & Business Development:

• Develop and execute comprehensive sales strategies to support hotel incubation and pre-opening objectives.

• Identify and secure new business opportunities across Corporate, Travel Trade, Event, and Partnership segments.

• Build and manage a strong sales pipeline to drive occupancy and revenue growth.

• Align sales strategies with revenue targets, market positioning, and business expansion plans.

Client Relationship & Account Management:

• Manage and grow relationships with key B2B accounts and strategic partners.

• Act as the primary point of contact for premium corporate and commercial clients.

• Conduct client needs analysis and provide tailored hospitality solutions.

• Drive long-term customer loyalty through proactive relationship management and service excellence.

Revenue Growth & Commercial Optimization:

• Support room revenue, group bookings, meetings, events, and long-stay business opportunities.

• Identify upselling and cross-selling opportunities to maximize account value.

• Collaborate with Revenue and Marketing teams to optimize pricing strategies and promotional activities.

• Monitor sales performance, conversion rates, and revenue contribution to ensure business targets are achieved.

Cross-Functional Collaboration & Service Alignment:

• Partner cross-functionally with Operations, Marketing, Revenue, and Front Office teams.

• Ensure seamless coordination between commercial and operational functions during pre-opening stages.

• Support the development of customer journey standards and service excellence initiatives.

• Ensure alignment with service level expectations and brand experience standards.

Market Intelligence & Business Insights:

• Analyze market trends, competitor activities, and customer behavior to identify growth opportunities.

• Provide regular sales forecasts, pipeline updates, and commercial performance reports.

• Utilize data-driven insights to refine sales approaches and improve business outcomes.

• Continuously evaluate business opportunities to strengthen market competitiveness.

Qualifications:

1. Bachelor’s degree in Business Administration, Hospitality, Marketing, or related field.

2. 5–8 years of experience in hotel sales, hospitality, or service-related business.

3. Experience in hotel pre-opening or incubation projects is highly preferred.

4. Strong experience in B2B sales, account management, and commercial negotiations.

5. Strong business acumen with revenue-driven mindset.

6. Excellent communication, presentation, and relationship management skills.

7. Good command of English communication skills.

Wyndham Vacation Resorts (Thailand) Limited

Job Description

PRIMARY OBJECTIVES:

At Wyndham Destinations our vision is to put the world on vacation, in your position as the Revenue Manager you will be responsible for providing and maintaining a high standard of service in maintaining dynamic pricing modules, rates and inventory effectively in portfolios located across multiple regions and countries

Our Values are the HEART of Wyndham Destinations, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family

Engagement – delivering our promise

Accountability – owning our impact

Respect – considering others in every interaction

Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

·       Help maintain and amend accordingly the dynamic pricing modules for your property portfolio to ensure effective yield management

·       Ability to assist properties that aren’t within your normal portfolio

·       Ensuring all rates are loaded and inventory maintenance is correct

·       Assist with the management and distribution of rates through various channels and systems e.g. TravelClick, OTA Extranets, SynXis, Property Management Systems

·       Ensure properties have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties

·       Daily knowledge of all sales and marketing activity to ensure effective yield management is in place to achieve/exceed budgets, forecasts and prior year results

·       Ensure consistency of resort content on OTA extranets and resort websites

·       Work collaboratively with partners to achieve a greater distribution through OTA’s

and other online channels and 3rd party websites

·       Work collaboratively with sales and marketing to drive business through multiple channels including but not limited to direct websites, corporate, government, airline

·       Help monitor/enhance hotel yield management on 3rd party websites e.g. Booking.com, Expedia, Agoda etc.

·       Monitor and analyze the competition daily through shop reports to identify selling strategies and market trends and amend pricing accordingly

·       Analyze local events and activities and project the effect of opportunities they create

·       Accurate preparation, analysis and distribution of daily, weekly and monthly revenue reports

·       Communicate strategies and procedures to other departments as required

·       Conduct weekly revenue management meetings for your property portfolio

·       Assist in preparing short and long term forecasts

·       Must be knowledgeable of all rates, room types and product

·       Ensure confidentiality of property rates, contracts and client information during and post employment

·       Attend relevant training as required in relation to the role

·       Carry out other tasks as may reasonably be requested by the Director of Revenue & Distribution APAC

·       Confidence and leadership in role to put forward new initiatives and strategies that will improve on each hotels performance

·       Report any unsafe practices, incidents or accidents on the appropriate forms to the OH&S Consultant immediately

·       Display innovation through inspiring, creating and improving processes and products.

·       Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

·       Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

·       Ability to effectively carry out the above duties and make sound decisions in the best interest of the property with minimal assistance

·       Ability to determine areas within the business that can be improved upon in order to achieve effective yield

KEY POSITION CRITERIA:

·       Ability to work with other divisions & managers within the company

·       Ability to effectively communicate both verbally & in writing

·       Exceptional attention to detail

·       An understanding of the Hospitality and Property Industries (preferred Hotel experience)

·       Advanced skills in Microsoft Word, Excel and PowerPoint.

·       Excellent time management, organization & presentation skills

·       Ability to work autonomously

·       A Team player, willing to be flexible in tasks and hours worked as the role and deadlines require.

·       Ability to occasionally adjust hours to accommodate meetings held in various locations including but not limited to Australia, New Zealand, Singapore, Japan and USA

·       Ability to work full time based out of our Bali or Jakarta office

·       Ability to oversee and support a Revenue Team located within the same office

·       Ability to travel for business related trips where appliable

67 Pall Mall Singapore Ltd.

67 Pall Mall is a private members’ club like no other – founded by wine lovers, for wine lovers.

Job Description

Job Summary 

The Assistant Reservation / Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing guest services and addressing any concerns or issues. This role involves assisting with the front of house operations, enhancing guest satisfaction, and maintaining a positive reputation for the club.

Key Areas of Responsibility 

• Assist in the management of the Club's reservation systems and online booking platforms, ensuring accurate and timely processing of reservations.

• Monitor daily reservation levels and support efforts to optimise bookings and maximise participation in Club events and activities.

• Coordinate reservation information with relevant departments to ensure smooth operations and service delivery.

• Maintain accurate reservation records and ensure all booking procedures and standards are consistently followed.

• Manage, accept and confirm reservations while supporting table allocation and booking optimisation.

• Handle member and guest enquiries, special requests and reservation-related concerns in a professional and timely manner.

• Assist in resolving guest complaints and service recovery relating to reservations and bookings.

• Support the training, coaching and supervision of the Reservations team to ensure service standards and departmental objectives are achieved.

• Ensure reservation systems are maintained accurately, including guest profiles, booking details and table inventory.

• Prepare reservation reports and assist in analysing booking trends and demand patterns to support operational planning.

• Support the Manager in implementing departmental initiatives, policies and service improvements.

• Ensuring and providing flawless, upscale, professional, and high-class guest service experiences.

• Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

• Responding to guests needs and anticipating their unstated ones.

• Make our members feel welcome.

• Implementing plans to improve member’s satisfaction.

• Assisting with member and guest’s queries/disputes.

• Provide excellent customer service skill.

• Actively listen to and resolve complaints.

• Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved.

• Guest relations managers are responsible for maintaining open lines of communication between staff and member and guests.

• Monitor guest feedback and reviews to identify areas for improvement.

• Develop and implement strategies to improve overall member and guest satisfaction.

• Respond to any questions, needs and desires of guests, and follow up with member and guests to ensure their requests have been met to their satisfaction.

• Expect and react promptly to member and guests' requirements and inquires.

• Any other job duties as assigned by the management.

Hyatt Regency Hong Kong, Tsim Sha Tsui

Established in 1969 and operated as the first Hyatt hotel outside of the United States, Hyatt Regency Hong Kong closed its doors on New Year’s Day 2006, both international guests and residents lamented the end of a hospitality era.

Job Description

Summary

Heritage Hospitality Pte. Ltd.

Job Description

The above position plays a key role in maximising hotel revenue and profitability by supporting the development and execution of pricing, distribution, and inventory strategies. Working closely with the Director of Rooms & Revenue, this role ensures optimal business mix, accurate forecasting, and effective use of revenue management systems and distribution channels.

Revenue Strategy & Analysis 

• Assist in developing and implementing pricing and yield strategies to maximise room revenue, market share, and profitability. 

• Conduct daily, weekly, and monthly analysis of hotel performance, competitor benchmarking, and market demand. 

• Support the preparation of accurate revenue forecasts and budgets. 

Inventory & Pricing Management 

• Monitor and adjust room inventory and rate strategies across all distribution channels(brand website, OTAs, GDS, corporate accounts). 

• Ensure rate parity and distribution accuracy across all platforms. 

• Support group pricing decisions and evaluate displacement analysis for large bookings. 

Systems & Reporting 

• Maintain and optimize revenue management systems (RMS), channel manager, and PMS data accuracy. 

• Prepare and present regular performance reports, including pickup pace, segment mix, and booking trends. 

• Track and report on key KPIs such as ADR, RevPAR, Occupancy, and Market Penetration Index. 

Collaboration & Communication 

• Work with Sales & Marketing teams on promotions, campaigns, and packages to drive demand. 

• Coordinate with Reservations and Front Office to ensure smooth execution of pricing and inventory strategies. 

• Support Director of Rooms & Revenue in strategy meetings and provide insights for decision-making. 

Qualifications 

• Bachelor's diploma or degree in Hospitality Management, Business Administration, Finance, or related field 

• Minimum 2-3 years of revenue management experience in hotel or hospitality sectors

• Proven experience with revenue management software and systems (e.g., IDeaS, Duetto, or similar platforms) 

• Strong analytical and financial modeling skills with proficiency in Excel and data analysis 

• Solid understanding of hotel operations, rate structures, and distribution channels 

• Excellent communication and presentation skills 

• Strong organizational and time management abilities with attention to detail 

Resortlife Co., Ltd.

Job Description

Position Purpose

The Reservations & E-Commerce Manager is responsible for maximizing room revenues, occupancy, and profitability by combining hands-on leadership of the daily reservation’s operations with strategic management of all online distribution channels. This role drives the resort's e-commerce strategy—optimizing the brand website and online travel agency (OTA) profiles—while ensuring the on-property reservations team delivers an efficient, high-touch, and luxury-grade booking experience for transient, wholesale, and wellness retreat guests.

Essential Functions:

1. Reservations Operations & Team Leadership

• Daily Supervision: Supervise the on-property reservations team, ensuring all phone, email, and system bookings are handled with exceptional hospitality and accuracy.

• System Integrity: Maintain precise reservation data entries within the Property Management System (PMS) and Channel Manager, resolving any technical booking sync errors immediately.

• Tracing & Account Auditing: Maintain an effective tracing system, monitor the room night production of corporate and e-commerce wholesale accounts, and implement tactical rate adjustments as discussed with sales leadership.

• Inventory Control: Actively manage room allotments, cut-off dates, and rate restrictions across both direct and indirect channels during need periods and peak seasons.

• Administrative Diligence: Oversee all departmental correspondence, filing structures, and general billing/deposit verifications for incoming guests.

2. E-Commerce & Digital Distribution Management

• Channel Optimization: Manage and audit all online distribution channels (Agoda, Booking.com, TripAdvisor, Expedia, etc.) to ensure rate parity, optimal hotel positioning, content accuracy, and imagery alignment.

• Website Content Management: Oversee and constantly update the resort's official website engine with accurate promotional content, updated villa/suite imagery, and live room rates.

• SEO & Digital Marketing: Partner with the marketing team to execute search engine optimization (SEO) tactics, digital ad-words campaigns, e-newsletters, and target-driven email marketing campaigns to drive direct bookings.

• Competitor Monitoring: Constantly evaluate competitor pricing, online promotions, and digital placement across third-party networks, reporting key trends to the Assistant Director of Sales & Marketing.

• Inquiry Management: Guarantee that all digital leads, group reservation requests, and OTA extranet inquiries are answered promptly and within the resort's service-level agreements.

3. Relationship Building & Collaboration

• Market Relations: Establish and nurture strong working relationships with key account managers at major OTAs and digital travel platforms through professional correspondence and sales calls.

• Cross-Department Synergy: Communicate online booking trends, occupancy pacing, and upcoming volume promotions to the General Manager, Front Office, and Sales leaders to align operations.

• Stakeholder Reporting: Generate and distribute daily, weekly, and monthly booking pattern reports, pick-up summaries, and production analysis to internal stakeholders.

Qualification Requirements;

• Bachelor’s degree from an accredited university in Hotel Management, Business Administration, E-Commerce, Marketing, or a related major

• 4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required

• Minimum 3–5 years of progressive professional experience within Hotel Reservations, E-Commerce Management, or Digital Distribution.

• Proven track record managing major OTA extranets (Agoda, Booking.com) and utilizing advanced Channel Managers and Property Management Systems (PMS)

• Strong English and Thai communication skills (written and verbal).

• Highly proficient with hospitality tech stacks, Central Reservation Systems (CRS), website booking engines, and analytics tools.

• Excellent interpersonal, organizational, and time-management skills with a natural ability to mentor and train a service-oriented team.

• Prior luxury resort experience in Phuket or a similar high-volume leisure market.

• Basic understanding of SEO principles, Google Analytics, and content management systems (CMS).

• Positive, service-oriented attitude towards our guests, employees and our company.

• In possession of all faculties & Strong resistance

Pan Pacific Serviced Suites

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

Primary Responsibilities:

·       Maintain and implement as necessary the Absolute Care Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met.

·       To maintain a smart and professional approach within the team and with business partners.

·       Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. Follow all definite and tentative group bookings in Opera S&C and amend selling and rate strategy accordingly to ensure measurable improvements in demand generation and ultimately Rooms yield.

·       Maintain appropriate Pan Pacific Serviced Suites, Singapore forecasting tool reports to ensure measured tracking of results on a daily basis.

·       Handle/Supervise Best Rate Guarantee Claims

·       Supply critical analysis on the effect of short and long term decisions affecting Occupancy, Average Rate, Rev Par and Rooms profit goals.

·       Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries.

·       Strive to achieve Budgeted Rev Par index against the competition Hotel set, Monitor and analyse competitive set in accordance with “Competition Act”

·       Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG.

·       Work closely with VP, Serviced Suites Singapore to achieve optimum yield through reputable Third Party Intermediaries.

·       Maintain and analyze Revenue by Room type and ensure appropriate room type sale through various channels per Brand or Hotel product.

·       Actively look for new business opportunities and relate to VP, Serviced Suites Singapore and Director of Sales & Marketing to enhance future potential.

·       Ensure disciplined configuration of Property Management System in terms of Revenue Management, conduct regular audits on reservation entries.

·       Ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, market segmentation, yield Class, guest profile, reservation quality, reservation turn away recording.

·       Clearly communicate rate and selling strategy to Sales and Revenue teams.

·       Work closely with individual section heads in Sales and Rooms departments on possible opportunities of Revenue enhancement.

·       Conduct Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes within 48 hours and ensure continued follow up through regular updates.

·       Attend daily Revenue and Sales Teams briefings to ensure clear communication and understanding.

·       Handle guest complaints with a Genuine caring attitude.

·       Ensure prompt completion of daily, weekly, monthly and quarterly reports.

·       Identify high and low dates with maximum possible lead time and adjust strategy accordingly by providing selling tools to Sales and Reservations teams.

·       Any other duties accorded by the Management

PT Mitra Global Holiday

Job Description

Join the Leader in B2B Hospitality 

MG Group, a leading B2B hospitality marketplace, is expanding, and we’re looking for Sales Manager to join our dynamic team! 

At MG, we connect top B2B buyers and sellers across the globe, leveraging technology and unparalleled service to help our partners grow and succeed. If you’re passionate about the travel industry and have a knack for building strong supplier relationships, this could be your next big opportunity!

Key Responsibilities:

1. Managing existing Travel Agent based on area portfolio and dealing with overseas agents

2. Planning sales calls around business data from MG dashboard and available business leads.

3. Making sales calls and presenting MG Bedbank’s business proposition and our latest products.

4. Gathering information about our client business and opportunities and solving customer issues

5. Reporting feedback and taking part in sales campaigns and events.

What We’re Looking For:

1. Locally based in Bangkok

2. Preferably at least 1 year of experience in a Sales role within the travel, hotel, or hospitality industry, preferably in a similar position.

3. Proactive and team player

4. Attention to detail and initiatives

5. Good interpersonal skills

6. Good communication and presentation skills

7. Having good English is a must

Five Fifteen Victory Hotel.

Job Description

• Using the tools provided and in compliance with the hotel standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetration, arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates, system contribution and trends in rooms and non-rooms revenues by channel, segment and account.

• Understand the composition of hotel profitability and use this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.

• Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.

• Conduct weekly rate/sell strategy (yield) meetings with MD, Sales Manager, Reservations Manager, Front Office Manager, Event Manager

• Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.

• Manage use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate.

Ascott International Management (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

Qualifications

•Bachelor's degree in Hospitality, Tourism, Economics, or related field

•Minimum 3 years of hotel revenue management experience

•Strong knowledge of pricing, forecasting, and distribution management

•Proficient in Excel and hotel revenue systems (PMS, CRS, Channel Manager, GDS)

•Strong analytical, communication, and problem-solving skills

Responsibilities

•Develop and execute revenue management strategies to maximize occupancy, ADR, and RevPAR

•Monitor market trends, competitor pricing, and demand patterns to identify revenue opportunities

•Manage inventory, distribution channels, and rate strategies across all segments

•Prepare forecasts, performance reports, and revenue analysis to support business decisions

•Evaluate and optimize third-party distribution partners, contracted accounts, and channel performance

•Conduct property performance reviews and recommend strategic and tactical revenue initiatives

•Ensure revenue management systems, reservation processes, and booking channels operate effectively

•Collaborate closely with Sales, Reservations, and Operations teams to drive revenue growth

•Support annual budgeting processes and promote a revenue-focused culture across the organization

Nippon Express Logistics (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

Job Summary
We are looking for an Assistant Manager – Traffic & Revenue Control to manage daily air freight commercial and operational performance. This position is responsible for coordinating with airlines, securing cargo space and rates, monitoring capacity utilization, managing consolidation planning, controlling shipment cost and revenue, and ensuring smooth communication between internal teams and external service providers.

Key Responsibilities

• Negotiate and coordinate with airlines/carriers regarding cargo space, air freight rates, flight schedules, allotment, and related service conditions.

• Monitor daily air freight operations, including booking status, space availability, flight delay, cancellation, embargo, and irregular shipment cases.

• Plan and control cargo consolidation to maximize space utilization and improve cost efficiency.

• Analyze and monitor route performance, shipment profitability, buying rate, selling rate, and gross profit.

• Coordinate closely with internal teams such as Customer Service, Sales, Export Operation, and related departments to ensure smooth shipment handling.

• Communicate with external parties including airlines, carriers, ground handlers, and terminals.

• Update shipment, rate, flight, and operational data accurately in the company system.

• Prepare reports related to traffic, revenue, capacity utilization, performance, and operational issues.

• Support problem-solving for urgent shipments, space shortage, offload, delay, or other irregular cases.

• Supervise and support team members to ensure work accuracy, service quality, and compliance with company procedures.

• Improve working processes to increase operational efficiency, cost control, and customer service quality.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, International Business, or related fields.

• At least 5 years of experience in air freight, air cargo, freight forwarding, airline cargo, traffic control, revenue control, or related logistics operations.

• At least 2–3 years of experience in team supervision or management level is preferred.

• Strong knowledge of air freight operations, cargo booking, airline space control, rate negotiation, consolidation, and shipment coordination.

• Good understanding of freight forwarding business and airline/carrier coordination.

• Able to analyze cost, revenue, gross profit, and route performance.

• Good communication and coordination skills with both internal and external parties.

• Good command of English for business communication.

• Proficient in Microsoft Excel and related operational systems.

• Able to work under pressure, handle urgent cases, and make decisions carefully.

• Strong leadership, problem-solving, negotiation, and planning skills.

Preferred Skills

• Experience working with airlines, cargo agents, or international freight forwarding companies.

• Knowledge of AS400 or freight forwarding operating systems will be an advantage.

• Strong sense of cost control, service quality, and business profitability.

• Good interpersonal skills and ability to work with cross-functional teams.

Swire Hotels

SIX DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.

Job Description

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquillity with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role manages all initiatives related to revenue generation and distribution channels to maximise profitability of our hotels. We strive to acquire business by achieving the hotel yield, directing sales activities and implementing marketing plan. Those who are thrive on challenges and are passionate about meeting new people will enjoy this role.

Key Responsibilities

Welcome to the core of what being an E-Commerce Manager is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Formulate and execute room sales strategies and promotional campaigns across direct channels (website and WeChat Mall) to drive revenue

• Monitor and optimize performance of OTA partners and other distribution channels. Build and maintain strong partnerships to negotiate opportunities, manage relationships, and collaborate on promotional campaigns that align with our luxury brand positioning

• Identify and create cross-promotional opportunities with strategic third-party sites, agents, and sister properties, ensuring brand consistency and revenue growth. Assist in developing new products

• Oversee and maintain the property’s brand website, WeChat Mall, SEO/SEM, and other e-commerce touchpoints with Marketing Team

• Ensure all content, pricing, and offers are aligned with commercial objectives and seasonal marketing plans

• Analyze customer data, booking trends, and channel performance metrics. Provide actionable insights to the Revenue and Sales teams to adapt pricing, forecast and refine strategies that enhance conversions, improve customer retention, and identify expansion opportunities

• Maintain a close, collaborative working relationship with the Marketing team to jointly develop and timely online advertising and marketing strategies based on targeted market segments and seasonal demand. Partner seamlessly with Operating teams to deeply understand hotel products and ensure smooth operations

• Submit monthly sales activity reports, presentations and perform other assigned duties

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• A degree in Marketing, Communications, E-Commerce, or a related discipline, with at least 3 years of experience in luxury hotel marketing or e-commerce, and a strong understanding of the travel, hotel, and OTA landscape

• Solid familiarity with AI-driven search trends and Generative Engine Optimization (GEO), combined with sharp analytical thinking and the agility to develop deep expertise quickly

• A proven track record of delivering projects and campaigns that generate measurable commercial impact, with the ability to translate brand positioning into compelling and effective online strategies in close partnership with Revenue and Marketing teams

The Cherries on Top (Nice-to-Haves):

• Highly self-motivated, resilient under pressure, and an excellent team player with outstanding communication and interpersonal skills, able to build trusted relationships across Revenue, Marketing, Sales, and Operation teams

• An established network or strong partnerships within the agent and platform ecosystem, with demonstrated success in nurturing relationships and identifying new collaboration opportunities

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?

• Enjoy discounts at our restaurants, bars, and spa -- at all locations!

• Join our wellness programme to elevate your mental and physical wellbeing!

• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

1ST LANDINGS PTE. LTD.

Job Description

• Take charge of daily operation matter of the outlet and ensure standard operation flow
• Conduct routine outlet hygiene check and inventory check
• Organize and control daily business activities
• Create and execute of sales,profit and staff development
• Coordinate the entire operation of all the outlets during schedule shifts
• Manage staff discipline and performance issues

OYO Technology & Hospitality (Thailand) Ltd.

Job Description

Key Responsibilities

1. Revenue Strategy Management

• Develop and implement revenue strategies to maximize hotel profitability

• Analyze occupancy trends, booking pace, and market demand

• Manage room inventory and pricing strategies across all sales channels

• Monitor daily, weekly, and monthly revenue performance

• Optimize ADR (Average Daily Rate) and RevPAR (Revenue per Available Room)

2. Market & Competitor Analysis

• Monitor competitor pricing and market positioning

• Conduct market trend and demand forecasting analysis

• Prepare competitor benchmarking reports

• Recommend pricing and promotional strategies to remain competitive

3. Distribution Channel Management

• Manage OTA platforms such as Agoda, Booking.com, Expedia, etc.

• Ensure rate parity across all distribution channels

• Coordinate with Sales, Marketing, and Operations teams

• Maintain accurate room availability and pricing in PMS and Channel Manager systems

4. Forecasting & Reporting

• Prepare revenue forecasts and occupancy projections

• Analyze and report key performance indicators (KPIs), including:

  • Occupancy %

  • ADR

  • RevPAR

  • Revenue Growth

  • Forecast Accuracy

• Present revenue reports and recommendations to management

5. Cross-Functional Coordination

• Work closely with Front Office, Reservations, Sales, Finance, and Operations teams

• Support promotional planning and revenue campaigns

• Provide strategic pricing guidance to related departments

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related field

• Minimum 2–5 years of experience in Revenue Management, Reservations, E-Commerce, or Hotel Operations

• Strong understanding of OTA platforms, PMS, and Channel Management systems

• Excellent analytical and problem-solving skills

• Proficient in Microsoft Excel and reporting tools

• Good command of English communication skills

• Hospitality or hotel industry experience is preferred

Bay Villa Koh-Phangan

Job Description

OMG Hotels AU Pty Ltd

Job Description

MING SHAN INTERNATIONAL MANPOWER PTE. LTD.

Job Description

Sales Manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

In order to succeed in this role, you will need excellent communication skills and the ability to lead a sale team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.

Meeting planned sales goals.

Setting individual sales targets with the sales team.

Tracking sales goals and reporting results as necessary.

Overseeing the activities and performance of the sales team.

Coordinating with marketing on lead generation.

The ongoing training of your salespeople.

Developing your sales team through motivation, counseling and product knowledge education.

Promoting the organization and products.

Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

Experience in planning and implementing sales strategies.

Experience in customer relationship management.

Experience managing and directing a sales team.

Excellent written and verbal communication skills.

Dedication to providing great customer service.

Ability to lead a sale team.

Work 5 days, but you must be able to work overtime. Usually need to come back to do overtime on Saturday or Sunday

need have degree certificate,then also need know the computer maintenance,can training the staff how to do the sales ,how to increase the turnover and increase efficiency,the company will give the target for the sales.Organize hotel staff's schedule work, work arrangement before work, inspection during work, inspection after work, etc. Learn to communication

PARKROYAL Suites Bangkok

Job Description

DL Public Relations

Job Description

We are urgently hiring a Hotel Marketing & Sales Manager in Bangkok, Thailand.

This role is ideal for an experienced professional in hotel sales, marketing strategy, and business development who is ready to drive revenue growth and lead commercial performance in a dynamic hospitality environment.

What We Offer

• 💰 Salary: 60,000 THB + Service Charge (SVC) + Meals

• 📍 Location: Bangkok, Thailand

• 🗓 6-day work week

• 📈 Career growth in the hospitality industry

Key Responsibilities

• Drive hotel sales, marketing, and revenue strategies

• Develop and manage corporate partnerships and key accounts

• Lead business development initiatives to increase occupancy and revenue

• Oversee sales performance and ensure targets are achieved

• Promote hotel services and strengthen brand presence

• Collaborate with internal teams for smooth operations

Who We Are Looking For

• Experience in hotel sales, marketing, or business development

• Strong leadership, communication, and negotiation skills

• Proven ability to achieve sales targets

• Hospitality industry experience is an advantage

• Results-driven and strategic thinker

The GMP Group

Job Description

Responsibilities:

Business Development

• Identify and secure new MICE business opportunities through cold calling, social selling, networking, and industry outreach.

• Represent the company at local and international trade shows to build and maintain a strong sales pipeline.

• Drive revenue growth by targeting new industries and niche markets.

Account Management

• Build and maintain strong relationships with corporate clients, PCOs, event agencies, and brand partners.

• Serve as a trusted advisor to returning clients and support their evolving event requirements.

Proposal & Contract Management

• Prepare customized proposals and presentations tailored to client needs.

• Conduct venue site inspections and presentations for prospective clients.

• Negotiate pricing and contracts to achieve profitability and client satisfaction.

Operational Coordination

• Work closely with operations and event teams to ensure smooth event execution.

• Ensure accurate and timely handover of event requirements and client expectations.

Market Intelligence & Reporting

• Monitor market trends, competitor activities, and industry developments within the MICE sector.

• Maintain accurate sales records, pipelines, and client information within the sales tracking system.

Requirements:

• Minimum 3 years of sales experience in the MICE, venue, or hospitality industry.

• Diploma or Degree in Business, Marketing, Hospitality Management, or related field.

• Proficient in Microsoft Office applications.

• Strong negotiation, communication, and client management skills.

• Creative, self-motivated, and passionate about the events industry.

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   Eddie Tang |   Registration No: R1221129

Stamford Tyres International Pte Ltd

From our humble beginning in the 1930's as a service station in Stamford Road to the presently being ASEAN's foremost tyre and wheel distributor and retailers as well as a specialist in fleet tyre management. All this is attributed to :

Job Description

Role Overview

Responsible for developing and expanding tyre and rim sales across assigned European markets, focusing on Private Brand (PB) products. The role involves growing distributor networks, strengthening customer relationships, and driving sales growth across the region.

The candidate will work closely with locally hired Europe sales representatives and travel together for joint customer visits, market development, and business negotiations.

Key Responsibilities

• Grow sales of PB tyres, truck tyres, passenger tyres, and alloy rims in Europe.

• Develop and manage distributors, dealers, retailers, and fleet customers.

• Achieve sales, volume, and profitability targets.

• Identify new market opportunities and expand regional coverage.

• Work closely with Europe sales representatives on customer development and market expansion.

• Conduct regular overseas customer visits and participate in exhibitions and trade shows.

• Coordinate with supply chain and operations teams to ensure smooth order fulfillment.

Requirements

• Diploma or Degree in Business, Marketing, or related field.

• Minimum 3–5 years of sales or export experience.

• Experience in tyres, rims, automotive, or related industries preferred.

• Strong sales, negotiation, and relationship management skills.

• Independent, result-oriented, and willing to travel frequently.

Preferred Candidate

• Strong commercial mindset with international business exposure.

• Passionate in developing markets and building brands.

• Team player able to work effectively with multicultural regional sales teams.

GCP Hospitality Thailand

Job Description

GCP Hospitality is looking for a commercially driven and forward-thinking professional to join our Corporate Office team in Bangkok.

This role is ideal for someone with strong hotel revenue and distribution experience who is also passionate about automation, AI, commercial systems, and improving operational efficiency through smarter processes and data-driven decision making.

You will work across multiple hotels and brands to help optimize revenue performance, distribution strategy, reporting processes, and commercial technology platforms across the group.

Key Responsibilities:
• Drive revenue and distribution performance across the hotel portfolio
• Optimize pricing, channel mix, OTA strategy, and commercial systems
• Support automation and AI initiatives to improve reporting, forecasting, and efficiency
• Enhance the use of RMS, CRS, BI tools, channel managers, and commercial platforms
• Support hotel teams with strategy, analytics, and system optimization
• Work closely with Operations, Marketing, Finance, IT, and property commercial teams

What We’re Looking For:
• Experience in hotel Revenue Management and Distribution
• Strong analytical and problem-solving skills
• Knowledge of commercial systems and hotel technology platforms
• Interest or experience in AI, automation, Power BI, or Power Automate is a plus
• Ability to manage multiple projects across different properties and markets
• Strong communication and stakeholder management skills
• Written and spoken English is a must

If you are passionate about commercial performance, innovation, and building smarter ways of working in hospitality, we would love to hear from you.

━━━━━━━━━━━━━━

🚀 | Group Manager Revenue, Distribution & Commercial Optimization
📍

GCP Hospitality Corporate Office Commercial Strategy Revenue, Distribution Commercial Optimization

Revenue Management Distribution Automation, AI

Distribution Strategy Commercial Technology Platforms

:
• Revenue Distribution
• Pricing Strategy, Channel Mix, OTA Strategy Commercial Systems
• Automation AI
• RMS, CRS, BI Tools, Channel Manager Commercial
•
• Operations, Marketing, Finance, IT Commercial

:
• Revenue Management Distribution
•
• Commercial Systems Hotel Technology Platforms
• AI, Automation, Power BI Power Automate
•
•
•

Commercial Performance, Innovation

JAC Recruitment Thailand

Job Description

Key Responsibilities

• Develop and implement comprehensive sales strategies to achieve revenue targets across locations

• Drive revenue growth through customer acquisition and retention

• Identify new business opportunities within wellness, medical, and lifestyle markets

• Negotiate commercial agreements to enhance market reach and profitability

• Monitor market trends, competitor activities, and performance data to refine pricing and sales strategies

• Identify underperforming areas and implement corrective action plans

• Collaborate with wellness teams to design and execute campaigns and ensure alignment with brand positioning

• Support promotional activities, launches, and wellness programs

• Oversee sales budgets, forecasting, and performance reporting

• Ensure efficient resource allocation and optimize profitability

• Maintain high standards of customer experience and service delivery

• Handle escalations and ensure strong customer satisfaction

Qualifications

• Bachelor’s degree in Business, Marketing, Hospitality, or a related field

• At least 7 years of experience in sales or commercial roles within wellness or hospitality industry

• Strong communication and presentation skills in English and Thai

• Proven track record in driving revenue growth and achieving sales targets across multi-site or cluster operations

• Strong commercial acumen and negotiation skills, with experience managing contracts, partnerships, and pricing strategies

• Analytical mindset with the ability to leverage data for sales strategy, forecasting, and performance optimization

• Excellent leadership, communication, and stakeholder management skills, with a customer-centric and results-driven approach
  

Interested candidate, please send your resume in English to us.

JAC Personnel Recruitment Ltd

10F Emporium Tower 622 Sukhumvit Soi 24 Klongton, Klongtoey, Bangkok 10110

Contact : K. Pitcha

Office Number: 06•-•••-•959

Time: 9.00 am - 6.00 pm

Website : https://www.jac-recruitment.co.th

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

Responsibilities:

• Assist Director of Events on formulating yearly strategic sales plan by analyzing the market trend and hotel business survey

• Provide personal prompt follow-up with potential clients and strive to close the deal

• Solicit business in various segments i.e. wedding, exhibition and convention, meeting and conference as well as private event

• Liaise with all concerned departments prior to the function to ensure everything is in order

Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum of 3 years’ experience in event sales

• Specialist in menu selection, beverage variety, venue set up and miscellaneous arrangement

• Creative with excellent organization and negotiation skills

• Well-versed in spoken and written English and Chinese

• Solid knowledge in Sales & Catering systems and computer skills, i.e. Microsoft Word, Excel and PowerPoint

• Candidate with less experience will be considered as Assistant Catering Sales Manager

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

Responsibilities:

• Assist Reservation Manager to maintain the smooth operation of the Reservations Department

• Supervise and provide on-the-job training to Direct Subordinates

• Alert Manager in changes of room inventory availability

• Solve guests’ and colleagues’ enquiries in timely and courteous manner

• Perform ad-hoc assignments and projects as assigned

Requirements:

• Diploma or above in Hospitality Management or related disciplines

• Minimum 5 years’ solid experience in Reservations of hotel with at least 2 years in Supervisory level or above

• Solid knowledge in Cambridge PMS and computer skills, i.e. Microsoft Word, Excel and PowerPoint

• Service-oriented, good communication and interpersonal skills

• Good command of spoken English and Putonghua

• Candidate with less experience will be considered as Senior Reservations Supervisor

SL06-48 PTE. LTD.

Job Description

Job Description & Requirements

We are looking for a friendly and outgoing PR Manager to join our team. The candidate will be responsible for building good customer relationships, welcoming guests, and assisting in daily customer engagement activities to create a positive experience for patrons.

Job Responsibilities:

• Welcome and attend to customers in a professional manner
• Build and maintain good relationships with guests and regular customers
• Assist in customer engagement and service coordination
• Support outlet operations and customer enquiries
• Coordinate reservations and customer arrangements
• Ensure customers have a pleasant and enjoyable experience
• Work closely with the operations team to improve customer satisfaction

Requirements:

• Friendly personality with good communication skills
• Able to work in a fast-paced environment
• Responsible and service-oriented attitude
• Prior experience in customer service, hospitality, nightlife, or F&B will be an advantage
• Basic English communication required
• Candidates with no experience are welcome to apply as training will be provided
• Minimum education level is not mandatory

JEN Singapore Orchardgateway

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for a Revenue Manager to join our team!

As a Revenue Manager, we rely on you to:

• Maximize overall hotel revenue and profit through development and implementation of effective inventory and pricing strategies

• Determine the optimal mix of business and managing distribution strategies on all channels to increase revenue and drive market share

• Effectively manage inventory and pricing strategy on all distribution channels

• Implement and drive revenue management strategic action plan

• Focus on lowering distribution costs and driving room nights to our brand website

• Closely monitor competitive pricing and understand impact of relative pricing decisions on property performance

We are looking for someone who:

• Has a passion to implement and drive revenue strategies

• Has complete understanding and effective execution of all current IDEAS and future Revenue Management tools

• Is professional, discreet and can handle sensitive information

• Is an advanced user of Microsoft Office suite

• Communicates and writes with fluency in English

• Preferably has hospitality-related work experience

• Has strong interpersonal, communication, organisation and analytical skills

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

SOFITEL SINGAPORE CITY CENTRE

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.

Job Description

Job Description:

• Assist in the maintenance of conference database of key contacts / clients.

• Formulation of quotations for conference proposals covering venue, function, menu and accommodation costs.

• Complete organisation of conference activity / events from confirmation to post-event follow-up in order to ensure client satisfaction.

• Co-ordination and hosting of familiarisation and site inspection activity including follow-up, including promoting conferences, conventions and trade shows to potential clients.

• Maintain existing businesses with clients and develop new accounts.

• Conduct sales campaign by direct sales call / visits / mailing for group businesses, meeting and banquets from all sources for bookings and lead.

• Keep clients advised of the latest information regarding the hotel’s development.

• Provide after-sales service and in particular to ensure all guests complaints are brought to the management’s attention.

• Submit monthly / weekly reports on sales activities, competitor information, market trends, new business opportunities, and forthcoming appointments.

• Answer all correspondence and inquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.

• Assist as required in the management of food and beverage service within the conferencing and outside catering areas.

• Ensure that there is a high level of cleaning and maintenance of conference area, back of house, tableware, utensils and other materials and equipment used by conferencing

• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.

• Co-ordinate between Catering Sales and other relevant departments to ensure that preparations for conferences have been made.

• Ensure constant liaison with the Food and Beverage Department to achieve the objectives of the conference dept.

• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.

• Strive to implement the Accor Vision and demonstrate active use of Accor and Sofitel Values.

Job Requirements:

• Minimum of 1 year experience in a similar role in a Hospitality Sales environment.

• Projects professional image at all times through personal presentation / interpersonal skills.

• Initiates contact and establishes rapport easily.

• Organises time and work efficiently.

• Proficient in using Opera, Microsoft Outlook, Word and Excel.

• Ability to manage competing deadlines to achieve results.

• Appreciates and maintains an effective outlet for stress.

• Excellent numeracy, verbal and written communication skills.

• Has the ability and willingness to undertake further development.

• Works under pressure without negative impact.

• Develops and maintains co-operative working relationships.

• Good team player; contributes to and assists co-workers.

• Initiative to work unsupervised and be self motivated.

MetroResidences

About MetroResidences

Job Description

Sales Assistant Manager
Job Description

We are seeking a motivated and detail-oriented Sales Assistant Manager to support our sales and operations team in delivering excellent guest experiences and driving revenue performance.

• Handle guest inquiries through multiple channels, ensuring timely and accurate processing of reservation requests
• Manage invoicing and billing processes to ensure accuracy of customer accounts and records
• Implement pricing strategies and promotional initiatives to maximize revenue and occupancy rates
• Monitor occupancy levels and support demand forecasting to optimize room availability and performance
• Deliver high-quality customer service and resolve guest complaints or issues related to reservations
• Coordinate with housekeeping and customer service teams to ensure apartments are prepared according to guest requirements
• Provide guidance and support to sales team members to improve performance and service quality

• Experience in hospitality, serviced apartment, or hotel operations is preferred
• Strong communication and customer service skills
• Ability to handle multiple tasks in a fast-paced environment
• Detail-oriented with good analytical and problem-solving skills
• Team player with leadership potential

• Role involves supporting both sales operations and guest service excellence
• Responsibilities may be adjusted based on business needs, performance, and company requirements

1 OAK Thailand Co.,Ltd

Job Description

Cluster Reservation and E-commerce Manager

Business: Hotel

Job Summary:

The Cluster Reservation and E-commerce Manager is responsible for leading and managing the reservations team across multiple properties, ensuring efficient operations, maximizing revenue, and delivering excellent customer service. This role also drives the e-commerce strategy, overseeing online distribution, channel management, and digital sales performance. The ideal candidate must have strong knowledge of Opera Cloud and experience in hotel revenue systems.

Key Responsibilities:

Reservations Management

• Oversee the daily operations of the reservations department across multiple hotels.

• Ensure accuracy of reservations, group bookings, and special requests.

• Train, supervise, and evaluate reservation agents to maintain high service standards.

• Monitor booking patterns and adjust strategies to optimize occupancy and revenue.

• Ensure compliance with company policies and procedures.

E-commerce & Distribution

• Manage and optimize all online distribution channels (OTA, GDS, brand website, etc.).

• Monitor and update room rates, availability, and promotions in Opera Cloud and channel managers.

• Collaborate with Revenue Management and Sales teams to execute pricing strategies.

• Analyze e-commerce performance, conversion rates, and market trends to improve sales.

• Ensure online content (descriptions, photos, promotions) is accurate and competitive.

Revenue & Reporting

• Support the development and execution of revenue management strategies.

• Prepare and present performance reports on reservations, occupancy, and online sales.

• Identify opportunities to increase revenue through effective distribution and upselling.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.

• Minimum 3–5 years of experience in hotel reservations, revenue, or e-commerce.

• Experience in Opera Cloud PMS is required.

• Strong understanding of hotel distribution systems, OTAs, and channel managers.

• Excellent communication, leadership, and problem-solving skills.

• Strong analytical and data-driven decision-making abilities.

• Ability to manage multiple properties in a cluster environment.

Skills & Competencies:

• Proficiency in Opera Cloud and other hotel management systems.

• Knowledge of e-commerce tools, digital marketing, and online sales strategies.

• Strong organizational and multitasking skills.

• Customer-oriented mindset with attention to detail.

• Fluency in English (both written and spoken).

Dorsett Hospitality International Services Limited

Dorsett Hospitality International is one of the fastest-growing hotel groups in Asia. With 54 properties in 21 major cities across Mainland China, Hong Kong, Australia, the United Kingdom, Malaysia, Singapore, Japan and Continental Europe, we offer a diverse international footprint alongside our strategic partners Palasino Group and AGORA Hospitality Group. Our four core brands – Dorsett Hotels, Dao by Dorsett, d.Collection and Silka Hotels – aim to provide exceptional guest experiences while making positive impacts in our local communities.

Job Description

Role Overview:

The Group Director of Revenue Management is responsible for leading and implementing the global revenue management strategy for the Group's hospitality portfolio. This role oversees revenue performance across various properties and regions worldwide, ensuring optimal pricing, effective inventory control, a strong distribution strategy, and maximizing total revenue in alignment with the Group's commercial objectives.

Key Responsibilities:

• Develop, implement, and lead the Group’s revenue management strategy across all properties and regions globally.

• Oversee revenue performance for multiple hotels and brands to shape promotional activities, discount structures, and channel strategies.

• Establish and standardize revenue management policies, processes, analytics, and reporting frameworks across regions.

• Provide strategic guidance to regional and property-level revenue management teams, ensuring consistency while allowing for local market adaptations.

• Analyze market trends, demand patterns, competitor activity, and regional dynamics to optimize pricing and distribution strategies.

• Collaborate closely with Sales, Marketing, Distribution, and Operations teams to drive overall revenue growth.

• Lead forecasting, budgeting, and long-range revenue planning at the group level.

• Drive the effective use of revenue management systems, data analytics tools, and technology platforms.

• Mentor, develop, and lead a high-performing global revenue management team that operates across different time zones and cultures.

• Present performance insights and recommendations to senior leadership and key stakeholders.

Job Requirements:

• Bachelor’s degree in Hospitality Management, Business, Finance, or a related field; an MBA or equivalent is a plus.

• A minimum of 10 to 15 years of progressive experience in revenue management within the hospitality industry.

• Proven experience managing multiple properties, preferably at a regional or group level.

• Demonstrated ability to manage revenue strategies across various regions and international markets.

• Strong leadership background with experience overseeing diverse teams across different countries and cultures.

• In-depth understanding of global distribution channels, revenue management systems, pricing strategies, and market analytics.

• Exceptional analytical, strategic thinking, and problem-solving skills.

• Excellent communication and stakeholder management abilities.

• Capacity to work effectively in a fast-paced, global environment with frequent collaboration across regions.

Dorsett Hospitality International Services Limited

Dorsett Hospitality International is one of the fastest-growing hotel groups in Asia. With 54 properties in 21 major cities across Mainland China, Hong Kong, Australia, the United Kingdom, Malaysia, Singapore, Japan and Continental Europe, we offer a diverse international footprint alongside our strategic partners Palasino Group and AGORA Hospitality Group. Our four core brands – Dorsett Hotels, Dao by Dorsett, d.Collection and Silka Hotels – aim to provide exceptional guest experiences while making positive impacts in our local communities.

Job Description

SCOPE OF WORK

As the Brand Marketing Lead, this role is responsible for the development, execution and management of comprehensive branding initiatives for the Group’s portfolio. This includes overseeing all branding efforts to the group’s four hotel brands, F&B brands and any other upcoming/relevant brands. It plays a pivotal role in shaping and executing the brand strategy and aligning it with the Group’s vision to expand its franchise models. This role will also manage brand touchpoings across hotels as well as digital presence, including websites, social media channels and marketing communications to drive brand exposure and awareness.

DUTIES & RESPONSIBILITIES

• Lead the strategic development and execution of brand marketing initiatives across the Group’s hotels and F&B brands, ensuring brand consistency and visibility across all touchpoints.

• Conduct in-depth brand audits to assess the current positioning, messaging and visual identity of each brand, identifying opportunities for innovation and improvement.

• Present brand insights, market trends and performance updates to senior leadership, hotel GMs and hotel marcoms to inform strategic decision-making.

• Oversee the creation and management of the brand identity for Dorsett Hospitality International and its portfolio of brands, including the development of new brands.

• Direct the production of high-quality brand collateral and promotional materials, ensuring alignment with brand standards and objectives.

• Support new hotel openings by coordinating branding and marketing efforts, ensuring brand consistency across all touchpoints.

• Collaborate with internal teams and external partners, including media agencies, PR agencies, e-marketing agencies, and design/creative agencies, to execute integrated marketing campaigns.

• Serve as the Brand Ambassador, upholding brand standards and acting as a key brand advocate both internally and externally.

• Manage the brand’s PR efforts to support hotel activations and brand visibility.

• Develop and execute the group’s social media strategy, driving engagement and brand awareness through targeted content and campaigns.

• Foster direct connections with guests and clients via effective direct marketing campaigns, enhancing loyalty and engagement.

• Plan, organize, and oversee high-impact photography and videography sessions for hotels, ensuring the creation of brand-appropriate media assets for digital, print and PR use.

• Regularly update brand websites with fresh, on-brand content, collaborating with property and corporate teams to maintain alignment with evolving brand messaging.

• Develop both short and long-term brand marketing plans, including budgets, timelines, and project deliverables, to ensure successful implementation across the organization.

• Provide guidance and support to hotel-level marketing teams, ensuring alignment with the broader brand strategy and objectives.

• Maintain close communication with hotel General Managers (GMs) and other stakeholders to ensure successful execution of brand marketing projects and events.

LINE MANAGEMENT:

• Work closely with the Director of e-Commerce.

• Work closely with the Director of Loyalty Marketing in engaging and enhancing relationships with the repeated guest segment through essential marketing and partnership support.

• Work in tandem with Regional Director of Marketing & Communications and hotel level Marketing & Communications teams to ensure alignment of brand presentation and communications.

OTHERS:

Job Requirements

• Education Leve: Degree

Field of Study

• Marketing, public relations, journalism or communications OR related experience in public relations, excellent speaking skills and a strong ability to write, edit and do research.

Year of Experience

• A minimum of 7 to 10 years of progressive experience within the hospitality industry.

Other Professional Qualifications / Technical Skills / Knowledge required

• Hands-on experience in various analytics models including Google Analytics, social media and other e-Marketing vehicles.

• Demonstrates ability to think strategically, think conceptually, executive effectively, work under constant deadline pressure and manage multiple projects, in some cases, across multiple time zones.

• Proven experience leading, driving and measuring virtual teams towards common goal.

• Knowledge and skills in budget management.

• Excellent oral and written communications, organizational and interpersonal skills.

• High levels of tact and diplomacy and fine-tuned consultative skills.

• Excellent analytical, report writing and presentation skills.

• Matured, committed, self-motivated and responsible with good working attitude.

• Have team-oriented mind-set, but able to project lead/work independently.

• Clear understanding of effective offline and online communications.

• Strong focus and attention to detail, with the ability to adapt quickly to changing priorities.

• Candidates with less experience will be considered for the position of Assistant Director of Brand Marketing.

Four Seasons Hotel Hong Kong

Job Description

About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Hong Kong:
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad.  A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and fully engaged, highly effective employees make this truly one of the great hotels of the world.

What you will do:

• Proactively prospect, solicit, and book catering business from all lead sources (inbound, outbound, RFP sites, planners, direct clients, etc.).

• Respond promptly and professionally to all phone, email, and walk-in catering inquiries.

• Collaborate with the Sales and Catering teams to optimize function-space usage and maximize total revenue.

• Conduct engaging site tours for prospective clients, meeting planners, and wedding couples.

• Skillfully negotiate rates, terms, and services to achieve the highest possible revenue and profit while meeting client expectations.

• Confidently entertain and build relationships with clients as appropriate.

• Close bookings by effectively upselling all revenue centers (F&B, AV, décor, rooms, etc.).

• Immediately escalate any issues or unusual situations to the Director of Catering for quick resolution.

• Prepare and submit accurate monthly catering booking and pacing reports.

• Meet or exceed annual personal catering sales booking goals.

• Possess in-depth knowledge of the hotel’s event spaces, capacities, and the competitive market.

• Review all function-room setups and special requirements with the Banquet Manager and Head Houseman.

• Thoroughly proof and approve all Banquet Event Orders (BEOs), resumes, and daily/weekly event sheets for content and accuracy.

• Contribute ideas and feedback to the annual catering marketing plan and budget.

• Develop and implement targeted sales initiatives and projects to grow volume and profit in assigned markets.

• Respond calmly and appropriately to any hotel emergency or safety situation.

• Perform additional tasks and projects as assigned by management
  

What you bring:

• Excellent reading, writing, and oral proficiency in the English language.

• 2 - 3 years of previous catering sales

• Strong selling, communication and interpersonal skills

• High level of creativity

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Birthday Leave

• Complimentary Employee Meals

• Public Holidays
  

Schedule & hours:

• 5-Days work

• This is a full-time position

melopepo Pte Ltd

Job Description

Manager, Hospitality (MICE Sales)

Work Location: Fraser Residence River Promenade

Work Schedule:9am to 5.30pm

Job Description

1.       Business Development

-            Proactively identify and secure new MICE business opportunities through cold calling, social selling, and industry networking.

-            Represent Tuan Sing Hospitality at local and international trade shows to build a robust pipeline of leads.

-            Drive revenue targets by identifying untapped industries and niche markets.

2.       Account Management

-            Cultivate and maintain long-term strategic relationships with corporate clients, PCOs (Professional Conference Organisers), events & brand agencies across all industries

-            Act as a dedicated consultant for returning clients to ensure their evolving needs are met.

3.       Proposal & Contract Management

-            Craft compelling, tailored proposals that highlight the unique heritage value of the Jiak Kim space.

-            Lead site inspections that "wow" potential clients, showcasing the versatility of the venue.

-            Negotiate contracts and pricing to maximize profitability while ensuring client satisfaction.

4.       Operational Excellence

-            Collaborate closely with internal operation teams and event organisers to bridge the gap between sales promises and event execution.

-            Ensure a seamless handover of event details to ensure high-quality service delivery on-site.

5.       Market Intelligence & Reporting

-            Monitor competitor activities and MICE trends to keep our offerings competitive.

-            Maintain meticulous records of sales activities, leads, and client data within our Sales tracker.

Job Requirements

-            Minimum 3 years of proven sales experience, specifically within the MICE, Venue, or Hospitality sectors.

-            Diploma or bachelor’s degree in business, Marketing, Hospitality Management, or a related field

-            Proficiency in Microsoft Office Suite

-            Strong negotiation and "closing" skills.

-            Excellent interpersonal and communication skills (written and verbal).

-            Ability to think creatively to transform a heritage space into a client’s vision.

-            High level of autonomy, resilience, and a passion for the events industry.

Hotel Traveltine

Job Description

About the role

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham. We are seeking a Reservation Manager to join our hospitality team. In this role, you will oversee the hotel’s reservation operations and lead a team of reservation agents to ensure operational efficiency and deliver exceptional guest service.

Reservations Manager

Key Responsibilities:

• Oversee the daily operations of the Reservations Department to ensure efficiency and service excellence.

• Respond to guest and business enquiries via telephone and email in accordance with hotel standards. Assess guest requirements and recommend suitable room types and rates in line with hotel strategy.

• Manage the reservation process to deliver a seamless booking experience and maximize guest satisfaction.

• Maintain strong relationships with key accounts, bookers, and business partners.

• Ensure timely, accurate, and professional communication with all internal departments to support smooth operations.

• Work closely with Front Office and Sales teams to enhance information sharing and improve arrival experience.

• Conduct pre-arrival checks for groups and FIT bookings, ensuring correct billing instructions, prepayments, profile tagging (company/TA), market segment and accurate reservation details.

• Provide ongoing training, supervision, and coaching to the reservations team to ensure quality performance and operational efficiency. Continuously monitor processes and implement improvements to enhance overall productivity and service standards.

• Ensure compliance with all hotel safety, security, and confidentiality policies.

• Perform other duties as assigned.

Requirements:

• Minimum 2 years of experience in a reservations preferably managerial role.

• Knowledge of Opera Cloud.

• Excellent verbal and written communication skills.

• Strong time management, planning, and coordination abilities.

• Sales- and service-oriented mindset.

• Ability to work independently and take initiative.

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Reporting to the Director of Sales & Marketing or designate, the Assistant Director of Sales will assist the Director of Sales to increase Corporate/MICE or Leisure client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the Hotel. The Assistant Director of Sales is responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, sales calls and site inspections of the hotel. This position requires to develop strategic action plans for hotel to drive measurable and incremental sales revenue.

Responsibilities:

• Responsible for designated portfolio for the hotel – industry expert in the portfolio.

• Clear understanding of the hotel’s business strategies then set goals and to determine action plans to meet those goals.

• Update action plans and financial objectives timely.

• Versatile in selling various components for the hotel (F&B / Catering /Weddings).

• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase guestroom rate.

• Continuously solicits for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.

• Conducts daily sales calls, site inspections & entertainments to strengthen ties with Corporate/ MICE or Leisure clients.

• Provide after-sales service and in particular to ensure all guests feedbacks are brought to management’s attention and communicate with the respective departments for proper handling. Ensure that all feedbacks are reviewed, investigated and initiate follow-up action.

• Closely following up on all business leads within a 24 hour response time line to clients.

• Works closely with other sales associates and calls in on important customers and establishes multiple levels of contacts within the client’s organisation.

• Familiarize with latest market trends and new business development opportunities and activities.

• Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.

• Always provide the highest quality of service to the clients.

• Practises professional account qualification on consistent basis.

• Attends tradeshows, travel functions, major business functions or as required/directed by the Director of Sales/ Director of Sales and Marketing.

• Responsible for an assigned sales target in accordance to market segment.

• Prepares periodic sales reports showing sales volume, potential sales and areas of proposed client base expansion.

• Takes ownership of daily sales activities and maximise the productivity by following a system of weekly and monthly action plans.

• Work closely with assigned buddy during absence & render assistance.

• Manages and develops relationships with key internal and external stakeholders.

• Able to network with clients during hotel events.

• Proficient in Compset hotel champion & market intelligence.

• Develop potential of others through coaching and development opportunities to build organization capability for the future.

• Provide supervision of job functions assigned to junior staff members and check the effectiveness to each staff when completed.

• Other duties assigned by the Director of Sales/ Director of Sales and Marketing when required from time to time.

Requirements

• Minimum 5 years of sales experience in similar capacity or at least 5 years as a Senior Sales Manager with luxury hotel.

• Driven, self-motivated individual with excellent interpersonal, oral and written communication skills.

• Good influencing skills and the ability to effectively deal with internal and external customers.

• An excellent team player who is able to work under pressure and committed to achieving timelines and revenue targets.

• Solid negotiation and presentation skills.

• Proficient in MS Office applications and hotel systems e.g. Opera Cloud & Delphi etc.

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified

Private Advertiser

Job Description

We are seeking an experienced and driven Director of Sales & Marketing to lead the Corporate and Events segment for an established hospitality group in Singapore. The ideal candidate will be responsible for driving corporate room sales, meetings, events and strategic partnerships while enhancing brand visibility and revenue performance.

Key Responsibility

• Develop and implement sales strategies to drive corporate accounts, MICE and event business

• Build and maintain strong relationships with corporate clients, event organizers, travel partners and agencies

• Identify new business opportunities and actively source for corporate and event leads

• Lead negotiations for corporate contracts, event packages and partnership agreements

• Prepare sales forecasts, budgets and reports for management review

• Lead and motivate the Sales team to achieve business objectives

Requirements

• Degree or Diploma in Hospitality, Marketing, Business or related field

• Minimum 8 years of relevant experience in sales in hospitality industry, preferably handling corporate room sales and event sales

• Strong network within the corporate and events industry in Singapore

• Proven track record in revenue generation and negotiation skills

• Self-drive, strategic thinker and team leader

SW Agency Co., Ltd.

Job Description

Cluster Director of Sales & Marketing, Luxury Resorts (Leisure & Consortia) 250-300K

Please contact: inf•@swagencyth.com

Job Description:

1. Strategic Commercial Leadership

• Develop and implement comprehensive annual business plans and financial budgets for the cluster.

• Analyze market trends, competitor activity, and customer feedback to adapt strategies in real-time.

• Ensure the properties achieve or exceed budgeted room nights, ADR, and RevPAR targets.

1. Brand Positioning & Marketing

• Oversee the execution of high-end marketing campaigns, digital strategies, and social media presence consistent with luxury brand pillars.

• Act as the primary brand guardian, ensuring all communications reflect the "Ultra-Luxury" status.

• Maintain strong relationships with key media outlets, influencers, and luxury lifestyle partners.

1. Sales & Business Development

• Lead the cluster sales team in identifying and penetrating new market segments (Wholesales, MICE, Leisure, Corporate).

• Manage high-level relationships with Key Accounts, Luxury Travel Consortia, and Wholesalers.

• Personally handle high-value negotiations and VIP site inspections.

1. Team Management & Development

• Mentor and lead a diverse team of Sales, Marketing, and PR professionals across multiple properties.

• Foster a culture of excellence, accountability, and continuous professional growth.

• Conduct regular performance reviews and identify talent for internal succession planning.

1. Revenue Optimization & Reporting

• Work closely with the Revenue Management team to optimize pricing strategies and distribution channels.

• Provide accurate forecasting and detailed monthly reports on commercial performance to ownership and corporate offices.

1. Sales & Marketing Management

• Set sales targets, KPIs, and budgets for each property and monitor performance regularly

• Ensure effective market segmentation, pricing strategies, and promotional plans

• Lead brand positioning, digital marketing, PR, and communication strategies consistently across the cluster

1. Leadership & Talent Development

• Lead, mentor, and inspire Cluster and property-level Sales & Marketing teams

• Build a luxury-driven, performance-oriented commercial culture

• Develop future commercial leaders through coaching, training, and succession planning

Qualification:

• Bachelor’s degree in Hotel Management, Business Administration, Marketing, or a related field. An MBA is highly preferred.

• A minimum of 6-10 years in Sales & Marketing within the hospitality industry, with at least 5 years in a senior leadership role (Director level) overseeing luxury 5-star properties.

• Market Knowledge: Deep understanding of the global luxury travel market, including high-net-worth individual behaviors and luxury travel agency both Thai & International networks.

• Communication: Proficiency in a second or third language is a significant advantage in the luxury sector.

• Technical Proficiency: Advanced knowledge of CRM systems (e.g., Salesforce), Property Management Systems (Opera), and Revenue Management software, Social Network.

• Leadership Style: High emotional intelligence, capable of influencing stakeholders at the ownership and corporate levels.

Loulouca Pte. Ltd.

Job Description

About the company

Loulouca is a contemporary dessert house built on precision, intention, and continuous improvement. We believe great work comes from consistency, attention to detail, and a willingness to learn.

As part of our opening team, you will play a key role in shaping our standards and culture from day one. We value positive, upbeat energy, strong teamwork, and a shared commitment to taking ownership of your work. 

Role: Hostess/ Reservations manager

Salary: $2,800 - $3,200 / month basic 

Work schedule: 5 days workweek, 8 hour per day 

Location: Ann Siang Hill 

Start: 27 July 2026

Role overview: 

We are looking for a hostess to manage guest flow across both takeaway and dine-in operations. This role sits at the front of the experience—handling reservations, managing waitlists, and guiding customers through our products with clarity and confidence. You will be responsible for creating a strong first impression while ensuring service runs smoothly and efficiently. This role requires a positive, upbeat energy and the confidence to engage with guests naturally.

Key responsibilities 

• Attend to customers looking to purchase takeaway items

• Explain cakes and products clearly and confidently

• Engage customers in a warm, approachable, and proactive manner

• Guide customers in their selection where needed including dietary requirements

• Greet guests warmly and professionally upon arrival

• Communicate accurately if guests have questions regarding take away items

• Manage seating flow and guide guests to their tables for dine in service

• Maintain awareness of table status and service timing

• Manage dine-in reservations and booking systems

• Handle walk-ins and organise waitlists effectively

• Communicate accurate waiting times and manage guest expectations

• Optimise table allocation to support smooth service flow

• Manage pre-order pickups and ensure accurate handover to guests

• Pack pre order cakes carefully, maintaining presentation and quality

• Ensure all orders are prepared and handed over correctly

• Act as a central point of communication between guests and the team

• Maintain a calm, organised, and welcoming front-of-house environment

• Guide and train new team members / part timers

Requirements

• Prior F&B, hospitality, or customer-facing experience preferred

• Strong communication and interpersonal skills

• Comfortable managing multiple responsibilities simultaneously (guests, reservations, takeaway)

• Organised and detail-oriented, especially with bookings and pre-orders

• Confident interacting with customers in a high-touch environment

• Good communication and teamwork skills

• Ability to work on weekends and public holidays

Please send your resume to hr•@loulouca.com

Fly East 2022 Limited

Job Description

FLYEAST 2022 LTD., a leading travel agency serving the Israeli market, specializes in creating bespoke travel packages for families and couples. Our comprehensive offerings include accommodations, air travel, attractions, and transportation across Thailand. We set ourselves apart by delivering exceptional customer experiences in Hebrew, all while offering rates that outshine those of online travel agencies.

Your responsibilities :

- Book hotels, ground services, and domestic flights.

- Contact hotel, ground services, for all related matters (quotation, any inquiries, cancelations, emergencies, etc.)

- Create booking vouchers and send to related suppliers to confirm booking.

- Communicate with sales regarding price, inquiries, limitations etc. from all suppliers.

- Be on standby (Line & WhatsApp) to give instant messages and reply to requests from suppliers and sales team.

- Follow up on confirmations and invoices from suppliers.

- Manage emergency requests after hours on a rotating basis.

- Communicate with accounting for all related issues.

-Entry in log book to keep track of all the bookings made and its progress (hotels, ground service, flights, etc.) as well as follow up tasks.

Qualifications :

- Bachelor’s degree in a related field

- At least 3 years of experience in the same position, travel agency or hotel preferred

- Strong written and spoken English skills

- Able to thrive in a fast-paced, high-pressure environment

- Customer-focused with a commitment to service excellence

- High attention to detail and strong time management skills

- Ability to work independently or as part of a team .

- Willing to work shifts on weekends or public holidays as needed

- Recent graduates are encouraged to apply

- Immediate start is a plus

***Have full working rights for Thailand only***

Flyeast 2022 Limited

Location: Charn Issara Tower 2, Bangkok

Swire Hotels

SIX DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.

Job Description

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquillity with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role manages all initiatives related to revenue generation and distribution channels to maximise profitability of our hotels. We strive to acquire business by achieving the hotel yield, directing sales activities and implementing marketing plan. Those who are thrive on challenges and are passionate about meeting new people will enjoy this role.

Key Responsibilities

Welcome to the core of what being an E-Commerce Manager is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Formulate and execute room sales strategies and promotional campaigns across direct channels (website and WeChat Mall) to drive revenue

• Monitor and optimize performance of OTA partners and other distribution channels. Build and maintain strong partnerships to negotiate opportunities, manage relationships, and collaborate on promotional campaigns that align with our luxury brand positioning

• Identify and create cross-promotional opportunities with strategic third-party sites, agents, and sister properties, ensuring brand consistency and revenue growth. Assist in developing new products

• Oversee and maintain the property’s brand website, WeChat Mall, SEO/SEM, and other e-commerce touchpoints with Marketing Team

• Ensure all content, pricing, and offers are aligned with commercial objectives and seasonal marketing plans

• Analyze customer data, booking trends, and channel performance metrics. Provide actionable insights to the Revenue and Sales teams to adapt pricing, forecast and refine strategies that enhance conversions, improve customer retention, and identify expansion opportunities

• Maintain a close, collaborative working relationship with the Marketing team to jointly develop and timely online advertising and marketing strategies based on targeted market segments and seasonal demand. Partner seamlessly with Operating teams to deeply understand hotel products and ensure smooth operations

• Submit monthly sales activity reports, presentations and perform other assigned duties

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• A degree in Marketing, Communications, E-Commerce, or a related discipline, with at least 3 years of experience in luxury hotel marketing or e-commerce, and a strong understanding of the travel, hotel, and OTA landscape

• Solid familiarity with AI-driven search trends and Generative Engine Optimization (GEO), combined with sharp analytical thinking and the agility to develop deep expertise quickly

• A proven track record of delivering projects and campaigns that generate measurable commercial impact, with the ability to translate brand positioning into compelling and effective online strategies in close partnership with Revenue and Marketing teams

The Cherries on Top (Nice-to-Haves):

• Highly self-motivated, resilient under pressure, and an excellent team player with outstanding communication and interpersonal skills, able to build trusted relationships across Revenue, Marketing, Sales, and Operation teams

• An established network or strong partnerships within the agent and platform ecosystem, with demonstrated success in nurturing relationships and identifying new collaboration opportunities

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?

• Enjoy discounts at our restaurants, bars, and spa -- at all locations!

• Join our wellness programme to elevate your mental and physical wellbeing!

• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

Markono Group Pte. Ltd.

Job Description

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Key Responsibilities:

• Develop and establish new business opportunities by identifying potential clients

• Proactively explore and expand new revenue streams to drive business growth

• Manage and grow opportunities within an existing customer portfolio, ensuring ongoing engagement and satisfaction

• Build and nurture strong, long-term customer relationships by understanding client needs and providing tailored solutions

• Achieve sales forecasts and revenue targets set by management

• Prepare competitive, compelling proposals, tenders, quotations, and presentations that align with customer requirements

• Provide regular updates and reports to management on the competitive landscape, industry trends, and relevant developments

• Coordinate closely with the operations team to manage print jobs efficiently, ensuring timely delivery and customer satisfaction

• Collaborate with internal departments such as production, logistics, and finance to consistently meet deadlines and maintain quality standards

• Ensure compliance to the requirements set in the Quality Management System, FSC COC Management System; Environmental, Health & Safety Management System, and any other management systems deem related to this industry

Qualifications & Requirements:

• Bachelor’s degree or Diploma in Sales & Marketing, Business Administration, or a related field, or equivalent professional experience

• Minimum of 3 years of experience in sales, account management, or business development

• Proven track record of managing key accounts and solving client-related issues

• Demonstrates a dynamic and positive attitude with a commitment to delivering exceptional service quality and customer satisfaction

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with strong skills in Microsoft PowerPoint to design and deliver persuasive presentations

• Outstanding verbal, written communication skills, outgoing and capable of building strong relationships with clients and internal teams

• Comfortable engaging with diverse stakeholders, including senior management and technical teams

Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today’s corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive!

GD IDEAS CONSULTANCY PTE. LTD.

Job Description

• Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
• Monitor food quality, hygiene, and customer service standards.
• Ensure compliance with local regulations, including health, safety, and licensing requirements.
• Develop and maintain operating policies and procedures.
• Ensure outstanding customer service to enhance guest satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Gather and act on customer feedback to improve service quality.
• Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
• Foster a positive work environment, promoting teamwork and staff engagement.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staff concerns and resolve conflicts effectively.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

Job Summary :

Maximize sales revenue and ensure Catering and Events are executed to guest satisfaction

Job Responsibilities :

• Formulate effective sales plans to maximize Catering and Events Revenue

• Achieve sales targets for events sales revenue

• Develop new business and manage existing accounts with a focus on building long term relationship

• Conduct site inspections with potential clients and provide necessary marketing collateral and information

• Prepare sales contracts and follow up on contract by engaging clients by ascertaining the customer's requirements

• Design and propose promotional packages for wedding and corporate events every quarter

• Prepare Banquet Event Orders

• Conduct pre-event briefings with various departments such as Front Office and F&B

• Gather feedback from guests

• Follow up on deposits made and ensure all payments are cleared after event

• Perform any other duties as assigned by management

Job Requirements :

• Working knowledge of MS office applications and Hotel Systems

• Strong problem solving and solutions provider

• High level of interpersonal skills

• Strong communicator and negotiator

• Meticulous

• Minimum 2 years of experience in hospitality

The Pan Pacific Hotel Singapore

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

We are looking for a Catering Sales Manager. You will play a pivotal role in developing new clients and retaining existing clientele in the various market segments for the purpose of selling catering/banqueting services of the Hotel. If you are an organized, detail-oriented individual with a passion for sales and events, we want you to be part of our growing team.

Job Description:

• Achieve the optimum departmental revenue targets.

• Achieve established performance benchmarks.

• Prospect and establish an expanding base of accounts in a specific relevant segment.

• Promote and encourage proper communication to all departments to maximise utilisation of available resources.

• Assist in the preparation of catering/banquet forecasts to monitor business flow accurately.

• Manage events functions to achieve the optimum departmental revenue targets.

• Negotiate and review packages offered to clients.

• Assist in creating and executing annual business plans, marketing plan and budgets.

• Promote guest satisfaction and encourage referrals.

• Handle feedback from guests.

• Represent the Hotel in trade shows and events as required.

Job Requirements:

• Diploma or Degree from a recognized hospitality / tertiary institution.

• 3 years or more experience in a similar role in a 5-star hotel with function rooms’ capacity of > 35,000 square feet.

• Proactive & responsible.

• Highly adaptable with the ability to direct changes.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

RB CAPITAL FARRER HOTEL PTE. LTD.

Job Description

Job Overview

As the Assistant Manager, Marketing, you will drive marketing effectiveness for the hotel, focusing on brand awareness, revenue generation, and public relations activities. You will report directly to the Cluster Marketing Lead while working independently to execute campaigns, manage digital and social media initiatives, and lead marketing efforts for the hotel's in-house restaurant. This role requires 3–5 years of marketing experience with prior exposure to Food & Beverage (F&B) marketing, ideally within hospitality, lifestyle, or standalone restaurant marketing.

At Holiday Inn we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, taking ownership and going the extra mile

Duties & Responsibilities

Marketing

• Execute the annual marketing calendar to ensure consistent messaging across all touchpoints with a focus on revenue generation.

• Implement hotel-wide campaigns and packages to meet brand targets and maximize ROI.

• Help manage and track the annual marketing budget, ensuring efficient use of funds.

• Coordinate with external partners and stakeholders to support win-win collaborations.

• Ensure all local marketing materials reflect brand voice and adhere to IHG brand standards.

• Execute social/digital activities and monitor guest experience via tools like Medallia.

• Collaborate with Revenue and F&B teams to identify business needs and co-develop targeted campaigns to drive demand during need periods.

• Support the optimisation of guest-facing digital & physical touchpoints across the guest journey.
  

F&B Marketing (Core Responsibility – Prior experience required)

• Lead the development and execution of a rolling 12-month marketing plan for the hotel's in-house restaurant, including daily offers, weekly specials, seasonal menus, and festive dining.

• Drive covers and revenue for the restaurant through targeted campaigns (e.g., new menu launches, happy hour promotions, set lunch/dinner pushes, weekend brunch).

• Manage end-to-end execution of F&B-related photoshoots, menu copywriting, and collateral production (e.g., table tents, digital menu boards, tent cards for rooms).

• Oversee marketing of any F&B loyalty initiatives (e.g., dining stamps, hotel guest discounts, referral promotions).

• Coordinate with the restaurant manager and service team to track campaign effectiveness (covers by session, no-show rates, average check, upsell rates) and optimize future promotions.

• Plan and execute F&B-focused events (e.g., chef's table dinners, wine pairings, festive set menus, guest chef collaborations) including guest list management and post-event coverage.

• Maintain a library of F&B assets (food photography, venue shots, chef profiles) for use across owned, paid, and earned channels.

• Manage partnerships with delivery platforms (GrabFood, Deliveroo, Foodpanda) and third-party booking apps (Chope, Quandoo, SevenRooms), including promotional campaigns and performance tracking.

• Track and report F&B marketing ROI, including cost per cover, redemption rates of F&B offers, incremental revenue per campaign, and return on delivery platform commissions.

Performance Marketing

• Support the analysis of paid search, display, remarketing, and metasearch campaigns.

• Execute strategies for bid optimisation, creative testing, and keyword/ad copy optimisation.

• Drive brand awareness online and generate leads/revenue for the hotel booking engine.

• Monitor KPIs to ensure ROI targets are met for paid media.

• Support in-house campaign management for metasearch channels.

• Measure and report digital activity performance.

• Analyse campaign data and market trends to provide actionable insights and recommendations for continuous improvement.

• Align digital campaigns with commercial priorities.

• F&B performance marketing: Manage paid social and search campaigns specifically for restaurant bookings, delivery promotions, and happy hour traffic; track CPA per dining booking and ROAS on delivery platform ads.

Content Marketing

• Strengthen customer relationships through social and earned media monitoring.

• Develop and implement KOL outreach programmes for Singapore and key source markets.

• Manage the social media editorial calendar and posting schedule.

• Copywrite eDMs and digital collaterals.

• Support IHG Rewards activations, tracking, and submissions.

• F&B content focus: Create and schedule platform-specific content for the in-house restaurant (Instagram Reels for signature dishes, Stories for daily specials); manage user-generated content campaigns (e.g., diner photo contests, guest reviews repurposing).

Accountability

Reports to the Cluster Marketing Lead and works closely with other members of the Cluster Marketing Team, as well as the wider Hotel teams i.e. F&B, Front Office. Interacts with guests, media representatives, influencers/KOLs, brand partners, event organisers, and community stakeholders.

Qualifications and Requirements

Preferred 3–5 years of marketing experience, with prior exposure to F&B marketing required (e.g., standalone restaurant, hotel F&B, food delivery platforms, lifestyle brand with a dining vertical). Diploma or Bachelor's degree in Marketing, Communications, Business, or related field is preferred.

Skills

• Strong copywriting and content creation skills, especially for F&B storytelling (menus, daily specials, chef narratives).

• Hands-on experience with social media tools (Meta Business Suite, Later, Canva) and analytics platforms (Google Analytics, Meta Ads Manager).

• Familiarity with F&B booking platforms (Chope, Quandoo, SevenRooms) and delivery aggregators (GrabFood, Deliveroo, Foodpanda).

• Basic graphic design or video editing skills (e.g., CapCut, Adobe Spark, Canva) are a plus.

• Excellent project management and ability to work independently.

Personal Attributes

• Self-starter who thrives working autonomously while reporting to a Cluster Marketing Lead.

• Passionate about food, beverage, and hospitality trends — understands what drives diners.

• Data-driven with strong commercial acumen (e.g., knows how to calculate cost per cover).

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

CONRAD SINGAPORE MARINA BAY

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Sales Manager – Weddings with Conrad Hotels and Resorts manages the Catering & Events sales operations to actively convert customer enquiries into confirmed sales.

What will I be doing?

As a Sales Manager - Weddings, you will manage all aspects of Catering Sales operations including the sales of wedding banquets, social events such as birthdays and anniversaries. He/She will interact frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximize all wedding/social events revenue opportunities
• Review sales and other business plans, identify gaps and ensure proactive efforts to fill function space capacity and revenue to achieve optimum departmental revenue targets
• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
• Work with superior in the preparation and management of the department’s budget
• Create a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Assist in operation of banquet functions if any
• Conduct briefings and other meetings as needed to obtain optimal results
• Follow up on all enquiries
• Conduct site inspections and hotel familiarization
• Assist Senior Sales Manager for in-house wedding shows and other projects assigned
• Ensure all Delphi standards are followed

What are we looking for?

A Sales Manager - Weddings, serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Demonstrated previous managerial or supervisory experience in Catering & Events Sales function in the wedding sector
• Passionate and drive for sales
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Possess excellent communication and interpersonal skills
• Accountable and resilient
• Ability to work under pressure & well organized
• Flexibility to respond to a range of different work situations
• Ability to focus attention on guest needs, while remaining calm and courteous at all times.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• At least 3-5 years experiences in catering sales and in handling wedding banquets
• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

1 OAK Thailand Co.,Ltd

Job Description

Key Responsibilities

• Revenue Optimization: Develop and implement pricing strategies to maximize revenue based on market trends and competitor analysis.

• Data Analysis: Analyze booking patterns, market trends, and demand factors to forecast revenue and adjust pricing strategies accordingly.

• Collaboration: Work closely with sales, marketing, and finance teams to ensure alignment of revenue goals and strategies.

• Performance Monitoring: Monitor key performance indicators (KPIs) such as average daily rate (ADR), revenue per available room (RevPAR), and occupancy rates to assess financial health and identify areas for improvement.

• Reporting: Prepare detailed financial reports and present findings to senior management, making recommendations for improvements based on data analysis.

• Inventory Management: Manage room inventory across various distribution channels to optimize sales and prevent overbooking or underselling.

• Promotional Strategies: Create and evaluate promotional plans to drive revenue during slow periods and enhance overall profitability.

Required Skills and Qualifications

• Educational Background: A bachelor's degree in finance, business, or a related field is typically required

• Experience: Proven experience in a revenue management role, preferably within the same industry (e.g., hospitality).

• Analytical Skills: Strong analytical and quantitative skills to evaluate sales trends and make accurate forecasts.

• Technical Proficiency: Familiarity with revenue management software and tools for efficient data processing and analysis.

• Communication Skills: Excellent communication and presentation skills to convey financial concepts and strategies clearly to stakeholders.

• Leadership Abilities: Strong leadership skills to guide and inspire a team in managing the company’s revenue effectively.

MOON HOLIDAYS COMPANY LIMITED

Job Description

About the role

As the Reservation Manager at MOON HOLIDAYS COMPANY LIMITED, you will play a crucial role in overseeing the efficient management of the company's reservation systems. This full-time position, based in Bangkok, will involve ensuring seamless customer experiences and driving the overall success of the company's travel services.

What you'll be doing

• Manage and oversee the reservation team, ensuring high levels of customer service and efficient booking processes

• Develop and implement strategies to optimize the reservation system and streamline booking workflows

• Analyze booking data and trends to identify opportunities for improvement and enhance the customer experience

• Collaborate with the sales and marketing teams to support promotional activities and new product offerings

• Ensure compliance with relevant industry regulations and the company's internal policies

• Provide training and support to the reservation team to continually improve their skills and knowledge

• Monitor and report on key performance metrics to measure the success of the reservation function

What we're looking for

• Significant experience (5+ years) in a reservation or customer service management role within the tourism or hospitality industry

• Proven track record of leading and motivating a team to deliver exceptional customer service

• Strong analytical and problem-solving skills to identify and implement process improvements

• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams

• Proficient in using reservation management systems and data analysis tools

• Thorough understanding of industry trends, regulations, and best practices in reservation management

• Professional-level English skills in communication, writing, and reading

• Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

About us

MOON HOLIDAYS COMPANY LIMITED is a leading provider of travel and tourism services in Thailand. With a strong focus on customer satisfaction, we offer a wide range of holiday packages, hotel bookings, and other travel-related services to both domestic and international clients. Our mission is to be the preferred travel partner for our customers, delivering exceptional experiences and creating lasting memories.

Apply now to join our dynamic team and be a part of our exciting journey!