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Restaurant and Banquet Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Managing daily F&B operations of the restaurant, bar and banqueting
  • Soliciting guest feedback
  • Using that feedback to help us improve our F&B operation
  • Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the business of Fine Dining within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You love exploring new cultures.
  • You love communicating with people, even if they have trouble understanding you.
  • You truly love the sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
  • Banqueting experience is highly desirable
  • Previous experience living/working outside your home country, preferably in Asia.
  • Good F&B business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Front Office Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

For our refined and personalized hotel, we are now welcoming applicants for the position of Front Office Manager to lead our reception and guest relations team in delivering a seamless, "home away from home" experience.

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
  • Soliciting guest feedback and using it to constantly elevate our guest journey.
  • Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the boutique hotel business and the intimacy of a small, high-end property.
  • You have a strong and adventurous disposition and love exploring new cultures.
  • You love communicating with people, even when there are language or cultural barriers.
  • You find a sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
  • Previous experience in front office management in a luxury environment
  • Previous experience living/working outside your home country, preferably in Asia.
  • Strong administrative skills and business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Hotel Manager (71904)

19-May-2025
Reeracoen Group | 55159 - Chon Buri
This job post is more than 31 days old and may no longer be valid.

Reeracoen Group


Job Description

Salary: 150,000 - 180,000THB

Industry: Manufacturing

Location: Pattaya

Work Type: Mon - Sat 09:00 AM - 18:00 PM Saturday and 1 day extra (can choose)

Job description

  • Maintaining P&L cost and expenses within budget.

  • Ensuring employees work productively and develop professionally.

  • Recruitment and training of new employees with help from the HR department.

  • Evaluating and improving operations and financial performance.

  • Directing and executing the employee assessment process.

  • Preparing the regular reports for upper management.

  • Reporting regularly to upper management.

  • Providing solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).

  • Ensuring staff follow health and safety regulations.

General qualification

Must

  • Minimum of 10 years of experience in hotel management

  • Experienced Assist or Management many departments in Hotel industrial

  • General Manager background is also possible

  • Fluency in English and Thai are required

Benefit package

Allowance

  • SSO

  • Group Insurance

  • Salary Adjustment 3-5% / year

  • Bonus 1.5 months last year

  • Uniform

  • Discount/Special Price(Hotel/F&B)

  • Free 2-3 Meals/ workday

  • Annual Leave start 6 days after 1 year and plus in every year

  • No Provident Fund

Contact (ติดต่อ)

Ms.Wilairat M.

maria-thcbi-jobsdb@reeracoen.org

Time: 8.30 am-5.30pm

Office Number: 038-111256 Ext.113

Website : http://www.reeracoen.co.th

Instagram : reeracoenthailand

Facebook : Reeracoen Recruitment

Hotel Manager

19-May-2025
Private Advertiser | 55190 - El Nido, Palawan
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

Required Skills and Qualifications:

  • 3+ years of experience as a hotel manager, hotel operations manager or a similar role.

  • Demonstrated success in managing regular operations, including guest experience and operational performance.

  • Possess strong communication skills to effectively interact with guests, staff members and vendors.

  • Ability to resolve problems quickly, such as guest complaints or staff conflicts.

  • A keen eye for detail to monitor all aspects of the hotel’s operations, from housekeeping to maintenance.

  • Excellent sales and marketing acumen with great interpersonal skills.

  • Ability to work flexible hours, including nights, weekends and holidays.

  • MUST BE WILLING TO BE ASSIGNED IN EL NIDO, PALAWAN.

 

Preferred Skills and Qualifications:

  • Bachelor’s degree in hospitality management or a related field.

  • Strong leadership skills, problem-solving understanding and commitment to providing excellent customer service.

 

Responsibilities:

  • Oversee routine operations, including front desk, housekeeping, managing staff, ensuring guest satisfaction and maintaining the physical facilities.

  • Train staff members, including front desk clerks, housekeepers, food & beverage team, maintenance workers and administrative staff.

  • Addressing guest complaints and concerns, monitoring guest feedback and implementing changes to improve customer satisfaction.

  • Planning and implementing capital improvements to the hotel, such as renovations, upgrades or expansions.

  • Manage inventory to meet financial goals and provide leadership to hotel staff members when required.

  • Create a memorable customer experience by delivering on guest expectations while exceeding them. 

General Manager – Hospitality

19-May-2025
Private Advertiser | 55147 - Palawan, Mimaropa
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

A well-established and reputable company is venturing in the hospitality industry and is seeking an experienced and results-driven General Manager to lead its operations. This role is ideal for someone with a strong background in hospitality management who thrives in a fast-paced environment and is excited about building a successful operation from the ground up.


Key Responsibilities

  • Establish the systems and processes of all departments including front office, housekeeping, F&B, and maintenance.

  • Lead, mentor, and develop department heads and staff to achieve high performance and excellent customer service.

  • Drive revenue growth through strategic planning, cost control, and maximization of occupancy and profitability.

  • Ensure compliance with health, safety, and company standards at all times.

  • Build and maintain relationships with guests, suppliers, and key stakeholders.

  • Analyze financial reports, set KPIs, and take corrective action as needed.

  • Report directly to the executive leadership/board.


Requirements

  • Proven experience as a General Manager or in a senior leadership role within the hospitality industry.

  • Strong leadership, interpersonal, and communication skills.

  • Solid understanding of hotel operations, guest services, and revenue management.

  • Ability to work under pressure and manage multiple priorities.

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

  • Experience in boutique hotels, resorts, or multi-property operations is an advantage.


Why Join Us?

  • Opportunity to lead and shape a high-performing team.

  • Competitive salary package with performance incentives.

  • Dynamic and supportive work environment.

  • Confidential and professionally managed recruitment process.

General Manager

19-May-2025
เสม็ดวิลล่า รีสอร์ท (Samed Villa Resort) | 55157 - Rayong
This job post is more than 31 days old and may no longer be valid.

เสม็ดวิลล่า รีสอร์ท (Samed Villa Resort)


Job Description

Job description and responsibilities:

  • Responsible for managing the daily operations and be capable of reach the high monthly sales target in F/B. 

  • Report daily operations and figures to owner.

  • Manage performance issues that arise within the operational departments, as well as train, develop, coach, counsel and conduct performance evaluations.

  • Work closely with the owner and sales department to ensure high ROI

    https://samedvilla.com

Job requirements:

  • Level of education: Bachelor in Hospitality Management or in the related field.

  • Fluent in English and Thai.

  • At least 6 years experience in Hotel and Tourism industry. At least 3 years experience in a managerial position in a hotel with multiple F&B outlets

  • Strong Food and Beverage background.

  • Dynamic personality with proven leadership skills to motivate, to coach and develop the team.

  • Can work under high pressure and is able to maximize profit potential from operation and to deliver quality products and services.

  • Able to act in the best interests of the owner and investors whilst balancing it with high guest satisfaction.

  • Entrepreneurial approach to all S&M tasks, whilst also having natural abilities and enthusiasm for the available digital business channels.

  • Proactively addresses guest issues and establishes new processes to promote guest satisfaction

Assistant Manager

18-May-2025
TEMPER PTE. LTD. | 55110 - Singapore
This job post is more than 31 days old and may no longer be valid.

TEMPER PTE. LTD.


Job Description

Key Responsibilities

  • Greet guests upon arrival and ensure they are comfortable throughout their visit
  • Assist guests in making reservations or seating arrangements through email, phone call and reservation system
  • Provide comprehensive information about the restaurant's menu, specials, and promotions
  • Develop and implement innovative guest service standards and initiatives to ensure guest satisfaction and loyalty, including guest recognition programs and surprise-and-delight experiences
  • Collaborate with other departments to ensure seamless operations and exceptional guest experiences, including amenities and services such as private dining, special dietary requirements, and personalized dining experiences
  • Monitor guest feedback and respond to complaints or concerns promptly and effectively in a professional manner, including escalated issues
  • Develop and conduct training plans for junior members of the guest relations team

Who we are looking for:

  • At least 3 years of experience in a similar role in the F&B/Hospitality industry with a proven track record of success in managing guest experience
  • Strong communication and problem-solving skills
  • Attention to detail
  • Positive and friendly attitude
  • Ability to work in a fast-paced environment
  • Be bold, have a never-say-die attitude
  • Team player
  • Pushing boundaries and venturing into the unknown
  • Grabbing the bull by its horns, taking challenges head on and not back away

DIVISION MANAGER A

17-May-2025
CABANATUAN CITY WATER DISTRICT | 55072 - Ilocos Region
This job post is more than 31 days old and may no longer be valid.

CABANATUAN CITY WATER DISTRICT


Job Description

DIVISION MANAGER A in Ilocos

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

Assistant Manager

17-May-2025
Marina Bay Sands Pte Ltd | 55083 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

Marina Bay Sands Pte Ltd


Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

General

  • Lead a team of technicians/engineers to maintain the facilities in the Integrated Resorts (IR), which includes Casino, Hotel, MICE, F&B, Entertainment, Attractions, and the associated systems of mechanical, electrical, plumbing, air-conditioning, fire protection etc. and other related equipment

  • Plan and implement corrective and preventive maintenance program in accordance with the code of practice, authority requirement and guidelines

  • Assist the Manager and/or Assistant Chief Engineers in planning of job duration and assessing manpower, materials, tools and equipment, special services required for the job

  • Direct and allocate work to the technicians on routine maintenance and urgent repair in accordance with sound engineering practices and occupational health and safety regulations. Closely monitor the effects of servicing and maintenance on their condition wherever possible. Ensure that all records of maintenance and testing are kept

  • Enforce all safety programs and training with regards to WSH

  • Perform all duties in compliance with the policies / standards of MBS and directives of parent company LVSC

  • Manage Human Resources responsibilities for assigned department(s) to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo; administering progressive discipline in accordance with MBS guidelines

Corrective Maintenance

  • Manage the delivery and measurement of guest and internal department requests such as ad-hoc breakdown and ensuring Maximo job chit are closed promptly and accurately

  • Manage the delivery and measurement of guest services within assigned department(s), consistent with the company’s core service standards and brand attributes

  • Conduct daily on-site physical inspection and monitor the work progress of all defects rectification; identify and follow through for any repair

Preventive Maintenance

  • Manage and carry out required preventive and predictive maintenance program

  • Advocate improvement on work processes and areas to achieve excellent customer services, improve the maintenance standard and efficiency

  • Conduct regular meetings and coordinate with the maintenance contractor to resolve and improve the service of relevant systems

  • Coordinate and supervise external contract works as assigned by immediate supervisor to ensure their works are compliant with the required specifications and standards to meet objectives

  • Work closely and liaise with all departments in property and contractors in project and maintenance coordination to minimize disruption to the hotel operations

  • Coordinate and manage contractors and sub-contractors for any repair or Testing and Commissioning (T&C) of equipment along with contractors and other Team Members

Resource Management

  • Provide and review training for Team Members under supervision

  • Conduct performance appraisal of all team members under supervision

  • Ensure effective manpower planning for the required O&M activities with optimal productivity and budgetary control

  • Plan, manage, select, and procure consumable materials

  • Review and streamline all purchase requests with procurement department

  • Manage customer driven quality program and improvement initiatives

  • Support MBS Sustainability and CSR efforts

  • Perform ad-hoc tasks as required directed by the manager or above

Project Management

  • Manage and executed the assigned capital projects, A&A, and improvements projects in accordance with the Company’s policies and guidelines

  • Prepare tender documents, scope of work and specifications.

  • Manage /support the project hand-over and/or pre-opening program, including on-site physical inspection and defect rectification

Job Requirements

Education & Certification

  • Relevant Employment Certificate or Work Testimony, any specialized Certifications will be an added advantage

  • At least High School or equivalent, diplomas and degrees are an advantage. Candidates with less qualifications but more years of working experience can be considered for the position of Assistant Managers

Experience

  • At least three to five years of solid hands-on practical working in any Hotels, MICE, Retail or Museum providing Customers Service, Operations supports, and maintenance on guestrooms’ services, finishes, fit outs and furniture

Other Prerequisites

  • Possess good communication, interpersonal and supervisory skills, with an eye for detail

  • Possess good understanding of Mechanical & Electrical system

  • Get along with fellow Team Members and work as a team

  • Be able to work with minimum supervision and at times independently, as well as under pressure

  • Must be able to work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines

  • Meet the attendance guidelines of the job and adhere to Departmental and Company policies

  • Be willing to work any day of the week and any shift, long hours when necessary

  • Withstand various activities such as frequent walking, sitting for long periods or prolonged standing, stretching, bending and kneeling without restriction

  • Computer literate

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

MANAGER

17-May-2025
THE COFFEESHOP PTE. LTD. | 55098 - Serangoon, North-East Region
This job post is more than 31 days old and may no longer be valid.

THE COFFEESHOP PTE. LTD.


Job Description

Manage outlet daily operations within budget.

Identify customers needs and respond to all of their concern.

Giving the best excellents internal and external customers service.

Purchase and control of inventory.

Have a good leadership on managing team.

Able to coordinates well with the team and management level.

Assistant Manager

17-May-2025
TEMPER PTE. LTD. | 55074 - Singapore
This job post is more than 31 days old and may no longer be valid.

TEMPER PTE. LTD.


Job Description

Key Responsibilities

  • Greet guests upon arrival and ensure they are comfortable throughout their visit
  • Assist guests in making reservations or seating arrangements through email, phone call and reservation system
  • Provide comprehensive information about the restaurant's menu, specials, and promotions
  • Develop and implement innovative guest service standards and initiatives to ensure guest satisfaction and loyalty, including guest recognition programs and surprise-and-delight experiences
  • Collaborate with other departments to ensure seamless operations and exceptional guest experiences, including amenities and services such as private dining, special dietary requirements, and personalized dining experiences
  • Monitor guest feedback and respond to complaints or concerns promptly and effectively in a professional manner, including escalated issues
  • Develop and conduct training plans for junior members of the guest relations team

Who we are looking for:

  • At least 3 years of experience in a similar role in the F&B/Hospitality industry with a proven track record of success in managing guest experience
  • Strong communication and problem-solving skills
  • Attention to detail
  • Positive and friendly attitude
  • Ability to work in a fast-paced environment
  • Be bold, have a never-say-die attitude
  • Team player
  • Pushing boundaries and venturing into the unknown
  • Grabbing the bull by its horns, taking challenges head on and not back away

ASST CONDO MANAGER @ Tanjong Rhu MRT ($5000/5.5Day/Alt Sat Off)

17-May-2025
Asia Advance Human Resource | 55095 - Tanjong Rhu, Central Region
This job post is more than 31 days old and may no longer be valid.

Asia Advance Human Resource


Job Description

ASST CONDO MANAGER

5.5 Days, Alternate Sat off

Mon - Fri : 9am - 5:30pm

Saturday : 9am - 1pm (Alt Sat Off)

$4000-$5000*

+ AWS

+ Variable Bonus** (subject to candidate performance and mgmt)

Tanjong Rhu area

Tanjong Rhu MRT Station

Feeder Bus : 11, 158, 158A

Previous Working Experiences as a Asst Condo Manager or Condo Manager is necessary

Matured candidates welcome

Positive attitude

Team Player

Able to work in a team

Job Scope :

  • Day-to-day managing of operations in the condo and work closely with the manager

  • Play a key role in our delivery of quality property management services to clients.

  • Drive initiatives that helps to achieve the highest service levels expected by our clients.

  • Build strong relationships with the team, property’s council members and residents.

  • Plan the daily operations and ensure the general maintenance of the condominium.

  • Prepare and implement an emergency/crisis management plan.

  • Keep all details in check, specifically in terms of budget and financial transactions.

  • Ensure compliance with BMSMA, relevant laws, government rules and regulations and company’s policies.

Note :

*Salary will depends on candidate qualifications and experiences

**Subject to company and candidates' performance

We regret that only shortlisted candidates for interview will be notify

No quota for foreign candidates

 

Application :

Please kindly submit your resume only in : MICROSOFT WORDS FORMAT OR PDF FORMAT.

Please kindly indicate the following information for fast processing :

  • Full Personal Particulars (Example : DOB or Age, Where you stay)

  • Last drawn salary

  • Expected salary

  • Reasons for leaving

  • Availability

  • Ph0t0 OR Selfie

 

Operations Manager

16-May-2025
Sotogrande Hotel and Resort Group | 55031 - Mandaue City, Cebu
This job post is more than 31 days old and may no longer be valid.

Sotogrande Hotel and Resort Group


Job Description

About the role

We are seeking an experienced Operations Manager to join Vista Mar Beach Resort located in Lapu-Lapu City. As the Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of the resort, ensuring a seamless and exceptional experience for our guests. This is a full-time position based on-site.

What you'll be doing

  • Manage and coordinate the activities of various resort departments, including front desk, housekeeping, food and beverage, and maintenance, to ensure efficient and effective service delivery

  • Develop and implement operational policies, procedures, and standards to maintain high levels of quality and guest satisfaction

  • Monitor and analyse key performance indicators, identify areas for improvement, and implement strategies to optimise operational efficiency

  • Collaborate with the management team to develop and execute marketing and sales strategies to drive occupancy and revenue growth

  • Oversee the recruitment, training, and development of the operations team to ensure a high-performing and engaged workforce

  • Ensure compliance with all relevant laws, regulations, and safety standards in the hotel and resort operations

  • Actively participate in the planning and execution of special events and initiatives to enhance the guest experience

What we're looking for

  • Minimum of 5 years of experience in a senior operations management role within the hospitality industry, preferably in a hotel or resort setting

  • Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and maintenance management

  • Excellent problem-solving, decision-making, and critical thinking skills to address complex operational challenges

  • Proven track record in leading and motivating teams to achieve high levels of guest satisfaction and operational efficiency

  • Proficient in budgeting, forecasting, and financial management to drive revenue and cost-effectiveness

  • Strong communication and interpersonal skills to effectively liaise with guests, staff, and stakeholders

  • Familiarity with industry trends, best practices, and cutting-edge technologies in hotel operations

 

Manager

16-May-2025
Private Advertiser | 55049 - Orchard, Central Region
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

  • Supervise and support the delivery of accounting, payroll, tax, GST and advisory services to a broad portfolio of international clients.

  • Participate in new client prospects meetings and oversee the onboarding process.

  • Impart technical expertise to your team to ensure accounts are prepared in line with Singapore and International Financial Standards. Additionally, identify and highlight potential advisory and compliance issues (e.g. taxation, Companies Act, immigration) to the appropriate experts within the firm for further consideration.

  • Plan the work of your team and help them to ensure deliverables are timely and processes are efficient.

  • Take ownership of the financial performance of your team.

  • Ensure all firm quality and risk processes are understood and complied with by your team.

  • Coach, mentor and support the continuous development and well-being of staff.

  • Act as a key member of the management team, exhibiting and promoting high levels of client service and commercial thinking.

  • Contribute to ad-hoc projects and other tasks as and when required.

Requirements

  • Bachelor of Accountancy and/or equivalent professional qualification.

  • At least 2 years in a supervisory level, preferably from a professional services firm in an Accounting/Outsourcing/Client Accounting/Audit environment.

  • Deep understanding of Singapore compliance requirements including accounting, tax, payroll, Companies Act is a definite advantage

  • Strong and extensive technical accounting knowledge in Singapore and International Financial Reporting Standards.

  • Advanced knowledge of MS Excel is essential; Familiarity with various accounting softwaree is an advantage.

  • Excellent spoken and written English and Mandarin communication skills, with the ability to engage effectively across all levels of an organization.

  • Highly organized with the ability to prioritize, manage multiple tasks and meet deadlines efficiently.

  • Demonstrate a strong focus on client service, with entrepreneurial and commercial thinking skills.

Hotel Manager

16-May-2025
Oak Drive Capital Inc. | 55032 - Puerto Princesa City, Palawan
This job post is more than 31 days old and may no longer be valid.

Oak Drive Capital Inc.


Job Description

Overview:

The Hotel Manager is responsible for overseeing the entire operations of Canvas Boutique Hotel, ensuring high standards of service, guest satisfaction, operational efficiency, and profitability. This role requires strong leadership, attention to detail, and a passion for delivering exceptional hospitality experiences.

1. Operations Management
  • Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and security.

  • Ensure smooth coordination between departments to deliver seamless guest experiences.

  • Maintain high standards of cleanliness, safety, and service throughout the property.

2. Guest Experience
  • Lead the team in delivering personalized, warm, and professional service to all guests.

  • Handle guest concerns and feedback promptly and effectively.

  • Monitor guest satisfaction metrics and implement improvements as needed.

3. Financial Management
  • Manage budgets, control expenses, and drive revenue growth across all departments.

  • Prepare financial reports and forecasts; monitor KPIs and hotel performance.

  • Work closely with the accounting and sales teams to ensure financial targets are met.

4. Sales & Marketing Collaboration
  • Coordinate with the sales and marketing team to drive occupancy and revenue.

  • Support brand positioning, events, and promotional activities.

  • Explore local partnerships to enhance the hotel’s visibility and appeal.

5. Compliance & Standards
  • Ensure the hotel complies with all local regulations, health and safety standards.

  • Maintain licenses and certifications relevant to hotel operations.

  • Implement SOPs and quality control systems across departments.

Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field.

  • At least 5 years of managerial experience in hotel operations.

  • Strong leadership, communication, and organizational skills.

  • Proven ability to manage budgets, control costs, and improve service standards.

  • Familiarity with local tourism trends in Palawan is a plus.

  • Willing to relocate in Puerto Princesa, Palawan

Establishment Manager

16-May-2025
The Moment Group | 55037 - Quezon City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

The Moment Group


Job Description

  • Job Description:

1. Knows how to do Profit & Lost (P&L)

2. Knowledgeable in Microsoft - Excel, Word, & PowerPoint.

3. Knows how to do a presentation.

4. Strong attention to detail and able to multitask.

5. Performing regular employee evaluations to determine areas of improvement.

6. Making sure that the company has sufficient resources such as personnel, material, and equipment.

7. Ensuring all company activities adhere to legal guidelines and policies.

8. Recruiting and training new employees.

9. Ensure employees work productively and develop professionally.

10. Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.

  • Minimum qualifications:

· College graduate with a degree in any courses.

· Has an analytical mind.

· Good communication skills – both written and verbal

· Detailed and desire to probe further into data.

· At least 2-3 years’ experience in a management position.

· Excellent time management.

· Outstanding leadership abilities.

Hotel Asset Manager - Management Level

16-May-2025
Nova Asset Management Co., Ltd. | 54996 - Vadhana, Bangkok
This job post is more than 31 days old and may no longer be valid.

Nova Asset Management Co., Ltd.


Job Description

As Hotel Asset Manager, you will be responsible for overseeing and enhancing the operational and financial performance of a portfolio of hotels across Southeast Asia. You will act as the owner’s representative, working closely with hotel operators, investors, and internal teams to ensure alignment on strategy and results.

Key Responsibilities

  • Lead strategic reviews of hotel performance and business plans

  • Monitor and analyze financial KPIs, budgets, and forecasts

  • Develop and execute value enhancement initiatives

  • Participate in operator negotiations, contract reviews, and rebranding efforts

  • Coordinate capex planning, ROI evaluations, and renovation oversight

  • Provide market intelligence and benchmarking analysis

  • Build and maintain strong relationships with hotel GMs, operators, and clients

  • Prepare and present monthly/quarterly asset reports to ownership and investors

What We’re Looking For

  • Minimum 8 years of experience in hotel asset management, hotel operations, investment, or consulting

  • Strong financial modeling and analytical skills

  • Entrepreneurial mindset, self-motivated, with a strong sense of commitment, intellectual curiosity and a desire to work in a multicultural and dynamic work environment.

  • Excellent communication and presentation skills

  • Familiarity with management contracts, franchise agreements, and performance benchmarks

  • Regional experience in Thailand and Southeast Asia strongly preferred

  • Ability to travel occasionally to assets across the region

  • Fluent in English; Thai is a plus

  • MBA or hospitality degree is an advantage

What We Offer

  • Competitive salary and performance bonus

  • Exposure to high-profile hotel projects and international brands

  • A collaborative and entrepreneurial work environment

  • Career growth opportunities within a fast-evolving company

Executive Assistant Manager

15-May-2025
Quest Hotel & Conference Center, Cebu (PROSPER) | 54924 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

Quest Hotel & Conference Center, Cebu (PROSPER)


Job Description

FILINVEST COMPANY: QUEST HOTEL AND CONFERENCE CENTER, CEBU

Position Summary: 

The Executive Assistant Manager (EAM) supports the General Manager in the overall management and strategic direction of the hotel. The EAM oversees key departments particularly Rooms Division and Food & Beverage and ensures operational excellence, guest satisfaction, and profitability across all areas. This role is crucial for driving high service standards, motivating teams, and achieving the hotel's business goals.

Scopes and Responsibilities:

  • Provides strategic direction and hands-on management to ensure that all departments including Front Office, Housekeeping, Food & Beverage, Security, Engineering, Human Resource, Sales & Marketing, Finance and IT work in harmony to deliver consistent service excellence. 
  • Ensures that every guest interaction reflects the hotel's commitment to outstanding service by leading initiatives that elevate the guest experience. Implementing guest recognition programs, maintaining guest history and profile accuracy, handling VIP arrivals and courtesy calls, and taking immediate action on feedback and complaints.
  • Supports the financial success of the hotel by monitoring key performance indicators such as occupancy, Average Daily Rate (ADR), and RevPAR. Reviews budgets, forecasts, and flash reports; analyzing variances; and working closely with Sales, Marketing, and Reservations to align strategies and optimize revenue.
  • Ensures departmental expenditures remain within approved budgets, prevents unnecessary procurement, and helps implement rate structures and pricing strategies that support profitability while maintaining service quality and guest value.
  • Oversees the overall performance and service quality of the Front Office and Rooms Division to ensure seamless guest arrivals, stays, and departures.
  • Enforces brand and service standards, ensures room readiness, supports VIP handling, and promotes proactive customer engagement. Ensures that the guest journey is smooth, personalized, and consistently aligned with the hotels brand promise.
  • Plays a vital role in building a high-performing team culture by supporting the recruitment, onboarding, training, and supervision of staff across all departments. 
  • Ensures that team members are aligned with the hotel's service standards, brand values, and operational goals. By fostering open communication, accountability, and recognition.
  • Enhances staff motivation, retention, and productivity, ultimately contributing to service excellence and guest satisfaction.
  • Ensures the hotel operates in full adherence to safety, security, health, and regulatory standards. This includes overseeing the implementation of key control procedures, sanitation protocols, fire safety measures, and emergency preparedness plans.
  • Works closely with the Security, Engineering, and Housekeeping departments to conduct routine inspections, mitigate risks, and ensure all team members are trained in safety procedures.
  • Ensures compliance with local laws, brand policies, and industry best practices to protect guests, staff, and property.
  • Works closely with the IT team to identify tech-related service gaps, support digital innovation, ensure data security compliance, and implement improvements that enhance operational efficiency and guest convenience.
  • Ensures alignment, accountability, and transparency throughout hotel operations by effectively coordinating communication between departments, the General Manager, and the corporate office.

Qualifications:

  • Bachelors degree in Hospitality Management, Hotel and Restaurant Administration, Business Administration, or related field.
  • Masters degree or equivalent training in Hotel Management or Business is an advantage.
  • Minimum of 5 - 7 years of progressive hotel operations experience, including at least 3 years in a senior management or leadership capacity.
  • Strong background in Food and Beverage, Front Office, Housekeeping, and Rooms Division operations.
  • Experience in guest relations, quality service delivery, and service recovery.
  • Familiarity with financial reporting, budget planning, and revenue optimization



Cluster Residence Manager

15-May-2025
Ascott International Management (Thailand) Co., Ltd. | 54949 - Chon Buri
This job post is more than 31 days old and may no longer be valid.

Ascott International Management (Thailand) Co., Ltd.


Job Description

Key Responsibilities

1. Operations Management

  • Oversee daily operations of both properties to ensure smooth functioning across all departments (Front Office, Housekeeping, Engineering, F&B, etc.)

  • Monitor guest satisfaction scores and respond proactively to feedback and service recovery

  • Ensure compliance with safety, hygiene, and regulatory requirements

2. Financial & Budget Control

  • Manage property budgets and forecasts for both residences

  • Drive revenue generation, cost control, and profitability

  • Analyze financial performance and implement improvement initiatives

3. Sales & Marketing Support

  • Support regional sales and marketing efforts to maximize occupancy and revenue

  • Maintain strong relationships with long-stay clients, corporate accounts, and business partners

  • Represent both properties at networking and promotional events as required

4. Team Leadership & Development

  • Lead, coach, and motivate residence teams across both properties

  • Drive talent development, succession planning, and associate engagement

  • Conduct regular performance reviews and support training initiatives

5. Owner & Stakeholder Relations

  • Liaise with property owners and corporate office on business performance, project updates, and key issues

Ensure alignment with The Ascott Limited’s policies, SOPs, and brand standards.

Division Manager for NCR East

15-May-2025
Bricolage Group of Companies | 54966 - Metro Manila
This job post is more than 31 days old and may no longer be valid.

Bricolage Group of Companies


Job Description

JOB DESCRIPTION:

  • Ensure all Store Operations run smoothly & follow SOP.

  • Have higher expectations in the arrangement of merchandise/Product Display.

  • Recruit, Train, Discipline, challenge, motivate, encourage and provide constructive guidance to team on effective operations.

  • Ensuring that all customer service initiatives are in place, dealing with issues quickly & courteously.

  • Study & Investigate for solutions in improving store sales achievement.

  • Study & Investigate for solutions in increasing manpower efficiency.

  • Study & Investigate for prevention in reduction of stock damage & stock lost.

  • Monthly Meeting with Team for review of performance & provide constructive guidance to team for improvement.

  • Arrangement of Annual Stock Take Schedule and Monitoring.

  • Leads New Store Setup (Work closely with Business Development - Setup Team) & lead during Soft Opening & Grand Opening.

  • Update & Report of Investigate result to HQ & Superior.

  • Working within established Guidelines & SOP.

JOB REQUIREMENTS:

  • 10 years minimum experience as Manager from a retail company

  • Graduate of any business course

  • Excellent Organizational and Communication Skills, People Management Skills, Coaching and Mentoring Skills, Merchandising Skills

Operations Manager

14-May-2025
Sotogrande Hotel and Resort Group | 54881 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

Sotogrande Hotel and Resort Group


Job Description

About the role

We are seeking an experienced Operations Manager to join Vista Mar Beach Resort & Country Club in Lapu-Lapu City. As Operations Manager, you will be responsible for overseeing the day-to-day operations of our resort, ensuring the highest standards of guest service and efficiency across all departments. This is a full-time position based on-site.

What you'll be doing

  • Manage and coordinate the activities of various departments such as front desk, housekeeping, food & beverage, and facilities to ensure seamless operations

  • Develop and implement operational policies, procedures, and systems to optimise efficiency and productivity

  • Monitor budgets, analyse financial data, and make data-driven decisions to improve profitability

  • Oversee the recruitment, training, and development of the operations team to build a high-performing and engaged workforce

  • Liaise with Corporate Office Managers and Group General Manager to identify and resolve issues, and implement continuous improvement initiatives

  • Ensure compliance with all relevant laws, regulations, and health and safety standards

  • Foster a positive, guest-centric culture and lead by example

What we're looking for

  • Minimum 5 years of experience in a similar operations management role within the hospitality industry

  • Strong problem-solving and decision-making skills with the ability to think strategically

  • Excellent communication and interpersonal skills to effectively manage a diverse team

  • Proficient in budget management, financial analysis, and data-driven decision making

  • Thorough understanding of hospitality operations, including guest service, housekeeping, food & beverage, and facilities management

  • Ability to work well under pressure and multitask effectively

  • Degree in Hospitality Management or a related field preferred

What we offer

At Sotogrande Hotel and Resort Group, we are committed to providing a supportive and enriching work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health insurance after meaningful years of service

  • Generous paid time off and financial assistance upon regularization

  • Opportunities for professional development and career advancement

  • A dynamic and collaborative team culture that values work-life balance

 

Executive Assistant Manager

14-May-2025
Filinvest Land Inc. | 54882 - Cebu City, Cebu
This job post is more than 31 days old and may no longer be valid.

Filinvest Land Inc.


Job Description

FILINVEST COMPANY: QUEST HOTEL AND CONFERENCE CENTER, CEBU


Position Summary: 

The Executive Assistant Manager (EAM) supports the General Manager in the overall management and strategic direction of the hotel. The EAM oversees key departments particularly Rooms Division and Food & Beverage and ensures operational excellence, guest satisfaction, and profitability across all areas. This role is crucial for driving high service standards, motivating teams, and achieving the hotel's business goals.

Scopes and Responsibilities:

  • Provides strategic direction and hands-on management to ensure that all departments including Front Office, Housekeeping, Food & Beverage, Security, Engineering, Human Resource, Sales & Marketing, Finance and IT work in harmony to deliver consistent service excellence. 

  • Ensures that every guest interaction reflects the hotel's commitment to outstanding service by leading initiatives that elevate the guest experience. Implementing guest recognition programs, maintaining guest history and profile accuracy, handling VIP arrivals and courtesy calls, and taking immediate action on feedback and complaints.

  • Supports the financial success of the hotel by monitoring key performance indicators such as occupancy, Average Daily Rate (ADR), and RevPAR. Reviews budgets, forecasts, and flash reports; analyzing variances; and working closely with Sales, Marketing, and Reservations to align strategies and optimize revenue.

  • Ensures departmental expenditures remain within approved budgets, prevents unnecessary procurement, and helps implement rate structures and pricing strategies that support profitability while maintaining service quality and guest value.

  • Oversees the overall performance and service quality of the Front Office and Rooms Division to ensure seamless guest arrivals, stays, and departures.

  • Enforces brand and service standards, ensures room readiness, supports VIP handling, and promotes proactive customer engagement. Ensures that the guest journey is smooth, personalized, and consistently aligned with the hotels brand promise.

  • Plays a vital role in building a high-performing team culture by supporting the recruitment, onboarding, training, and supervision of staff across all departments. 

  • Ensures that team members are aligned with the hotel's service standards, brand values, and operational goals. By fostering open communication, accountability, and recognition.

  • Enhances staff motivation, retention, and productivity, ultimately contributing to service excellence and guest satisfaction.

  • Ensures the hotel operates in full adherence to safety, security, health, and regulatory standards. This includes overseeing the implementation of key control procedures, sanitation protocols, fire safety measures, and emergency preparedness plans.

  • Works closely with the Security, Engineering, and Housekeeping departments to conduct routine inspections, mitigate risks, and ensure all team members are trained in safety procedures.

  • Ensures compliance with local laws, brand policies, and industry best practices to protect guests, staff, and property.

  • Works closely with the IT team to identify tech-related service gaps, support digital innovation, ensure data security compliance, and implement improvements that enhance operational efficiency and guest convenience.

  • Ensures alignment, accountability, and transparency throughout hotel operations by effectively coordinating communication between departments, the General Manager, and the corporate office.

Qualifications:

  • Bachelors degree in Hospitality Management, Hotel and Restaurant Administration, Business Administration, or related field.

  • Masters degree or equivalent training in Hotel Management or Business is an advantage.

  • Minimum of 5 - 7 years of progressive hotel operations experience, including at least 3 years in a senior management or leadership capacity.

  • Strong background in Food and Beverage, Front Office, Housekeeping, and Rooms Division operations.

  • Experience in guest relations, quality service delivery, and service recovery.

  • Familiarity with financial reporting, budget planning, and revenue optimization

Assistant Manager

14-May-2025
Grand Copthorne Waterfront Hotel Singapore | 54860 - Central Region
This job post is more than 31 days old and may no longer be valid.

Grand Copthorne Waterfront Hotel Singapore


Job Description

Key Responsibilities:

  • Supervise and coordinate guest services operations, ensuring seamless delivery of services and adherence to quality standards.
  • Oversee the management of rooms’ inventory and allocations, optimizing revenue and maximizing occupancy rates.
  • Cultivate and maintain professional relationships with house guests, actively seeking opportunities to enhance their experience.
  • Lead front office operations, implementing innovative solutions to enhance guest satisfaction and operational efficiency.
  • Provide concierge services, including arranging transportation, making reservations, and offering local recommendations.
  • Facilitate guests' access to hotel services, ensuring prompt response to requests and efficient handling of inquiries.
  • Foster effective communication through regular briefings, updates, and collaborative brainstorming sessions within the department.
  • Collaborate closely with other departments to ensure cohesive teamwork and a unified approach to guest service.

Ideal Requirements:

  • Excellent communication and leadership skills, with the ability to thrive in a fast-paced environment.
  • Strong customer service orientation and a dedication to maintaining high service standards.
  • 3-5 years of progressive experience in guest services or a related field within the hospitality industry.
  • Proven ability to lead and motivate a team, driving performance and fostering a culture of excellence.
  • Exceptional interpersonal skills and a passion for delivering memorable guest experiences.
  • Ability to adapt to changing priorities and multitask effectively in a dynamic environment.

General Manager (Japanese Speaking)

14-May-2025
Pasona Singapore Pte. Ltd. | 54896 - Downtown Tanjong Pagar, Central Region
This job post is more than 31 days old and may no longer be valid.

Pasona Singapore Pte. Ltd.


Job Description

  • Basic Salary + Daily Meal Allowance + VB

  • Nearest MRT: Tanjong Pagar

  • 44 hours work week (Shift work)

Job Summary:

Seeking an experienced and dynamic General Manager (GM) to lead the operations of a high-end dining and bar establishment. The venue will have a total of 200+ seats, consisting of a large dining space, a collaborative bar area, and small private rooms for unique whisky experiences

Job Description

  • Oversee the overall operations of the venue, including managing both front-of-house and back-of-house operations.

  • Ensure excellent guest experiences by maintaining high standards in service, food quality, and ambiance.

  • Manage and lead a team, including hiring, training, and supervising staff across all departments.

  • Collaborate closely with the leadership team to achieve revenue and operational targets.

  • Handle budgeting, inventory management, and financial reporting.

  • Maintain relationships with suppliers, particularly for the exclusive whisky offerings.

  • Coordinate the renovation process and manage the opening phase of the restaurant/bar.

  • Work with the management to expand the venue’s brand, ensuring consistency and quality across all operations.

  • Work closely with the Executive Chef and Bar Manager to ensure seamless service between kitchen and bar teams.

Job Requirement

  • At least 5+ years of experience in F&B management, ideally in high-end dining or bar establishments.

  • Proficiency in Japanese is essential to convey the existence and experience of whisky to important Japanese speaking clients.

  • Strong leadership and people management skills, with a proven ability to develop and inspire teams.

  • Experience in managing large-scale operations with a focus on both quality service and profitability.

  • Familiarity with whisky offerings and spirits would be advantageous.

  • Excellent communication skills and the ability to collaborate effectively with international team

  • Able to commit to commit Weekends and Public Holidays

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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EA Registration No: R22107626
Pasona Singapore Pte. Ltd.
EA License No: 90C4069

*Assistant Head Butler25080525

14-May-2025
Integrated Nautical Resort Sdn Bhd | 54872 - Kuah, Kedah
This job post is more than 31 days old and may no longer be valid.

Integrated Nautical Resort Sdn Bhd


Job Description

JOB SUMMARY

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.

The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.

While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.

CORE WORK ACTIVITIES

Managing Butler Services

• Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.

• Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.

• Manages VIP guests’ schedules as appropriate to support potential needs.

• Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.

• Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.

• Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.

• Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.

• Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.

• Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.

• Continuously strives with the team to provide the bespoke and uncompromising services.

• Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Guest Relations

• Sets the standard and tone for how Butler team members drive guest relations.

• Coaches team members to recognize and build rapport with guests.

• Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.

• Verifies Butler teams manage guests’ schedules to anticipate potential needs.

• Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.

• Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.

• Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ?

• Assists other employees to verify proper coverage and prompt guest service.

Managing Departmental Costs

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

• Supervises and approves the budgeting and ordering of product and supplies in support of butler services.

• Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.

Conducting Human Resources Activities 

• Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.

• Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.

• Verifies recognition of employees is taking place across areas of responsibility.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Assistant Manager/Manager-Technical

14-May-2025
CAPITAL DISTRIBUTORS (S) PTE LTD | 54904 - Macpherson, Central Region
This job post is more than 31 days old and may no longer be valid.

CAPITAL DISTRIBUTORS (S) PTE LTD


Job Description

Responsibilities:

  • Assist the Technical Director to manage the Company’s In-House Technicians and Service Partners 

  • To troubleshoot and resolve matters relating to product quality and service by providing technical advice and/or performing service jobs

  • Assist to prepare & analyse monthly reports on concerns related to feedback received from customers on Company’s products 

  • To understand and resolve product quality issues with our partners or suppliers 

  • Engagement with Statutory Authorities on Standards, policy and product matters 

  • To propose and implement process change to improve the overall productivity of the department 

  • Other duties as assigned by the Technical Director

 

Requirements:

  • Diploma or Degree in Electronics, Electrical or Mechanical Engineering is preferred

  • Must possess 5 years and above technical experience 

  • Good understanding of safety standards and regulations for home appliances in Singapore

  • Must be self-motivated and possess good interpersonal skills

  • Possess strong leadership, analytical and problem-solving skills.

Hotel Manager

14-May-2025
DAHILAYAN FOREST PARK, INC | 54887 - Manolo Fortich, Bukidnon
This job post is more than 31 days old and may no longer be valid.

DAHILAYAN FOREST PARK, INC


Job Description

About us

Nestled in the heart of Bukidnon’s lush landscapes, Dahilayan Forest Park Resort is the country’s premier mountain park destination. Renowned for its breathtaking scenery and exciting recreational activities, the resort provides a perfect haven for families and friends to create lasting memories. At Dahilayan, we go beyond leisure, fostering strong family connections and promoting a deeper appreciation for nature. By combining exceptional hospitality with world-class facilities, we inspire a better world, one unforgettable experience at a time.

 

Qualifications

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Proven experience (3-5 years) in hotel operations or a supervisory role.
  • Strong leadership and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in hotel management systems and software.
  • Strong organizational and problem-solving skills.
  • Ability to analyze performance metrics and implement strategies for improvement.

 

Key Responsibilities

  • Oversee and manage all aspects of hotel operations, including front office, housekeeping, and laundry departments, ensuring seamless coordination and efficiency.
  • Provide leadership and guidance to department heads, fostering a collaborative environment and ensuring alignment with the hotel’s goals and objectives.
  • Develop and implement strategic plans to enhance the hotel’s overall performance, including guest satisfaction, operational efficiency, and profitability.
  • Monitor daily operations to ensure adherence to quality and service standards, addressing any issues promptly.
  • Analyze financial and operational performance metrics, identify areas for improvement, and develop actionable plans to optimize outcomes.
  • Ensure compliance with safety, health, and regulatory standards across all departments.
  • Collaborate with marketing and sales teams to drive revenue growth and promote the hotel’s brand.
  • Conduct regular meetings with department heads to review goals, share updates, and ensure smooth communication.
  • Handle guest feedback, complaints, and special requests professionally to maintain a high standard of customer service.

Resorts Manager

13-May-2025
Mezen Realty & Development Corp. | 54787 - Aklan, Western Visayas
This job post is more than 31 days old and may no longer be valid.

Mezen Realty & Development Corp.


Job Description

The Resort Manager is responsible for overseeing all aspects of resort operations to ensure a high level of guest satisfaction, efficient and profitable business practices, and a well-maintained property. This includes managing staff, coordinating guest services, maintaining facilities, and ensuring compliance with all legal and company policies. The Resort Manager plays a key role in developing strategies to improve guest experiences, increase profitability, and create a welcoming, well-organized atmosphere.

Key Responsibilities

Operations Management

· Oversee day-to-day operations of the resort, including front desk, housekeeping, food & beverage, maintenance, and guest experience.

· Reviews and evaluate hotel concessionaire performance if it is in accordance with the approved operating plan and contract.

· Ensure all facilities, equipment, and amenities are well-maintained and in good working condition.

· Monitor and control budgets, revenues, and expenses to meet financial objectives.

· Ensure compliance with health, safety, and local licensing regulations in coordination with liaison officer.

· Implement and maintain efficient procedures and standards of service across the resort.

Guest Experience

· Ensure guests have a high-quality and memorable experience from arrival to departure.

· Help develop, improve and ensure execution of company hospitality manual.

· Address guest concerns and complaints in a timely and professional manner.

· Monitor guest feedback through reviews and surveys to identify areas for improvement.

· Develop and implement strategies to enhance the resort's reputation and increase repeat bookings.

Team Management

· Overseeing Hiring, training, and supervise all resort staff, ensuring they provide excellent service. (training done by department supervisors)

· Developing staff training programs for service excellence and regulatory compliance.

· Approves schedules and manage staffing levels to meet operational needs, as submitted by department supervisors.

· Foster a positive working environment that encourages teamwork, professional growth, and high employee morale.

· Hold employees accountable for performance and conduct by implementing disciplinary measures in a fair, transparent, and constructive manner, in alignment with company policies, such as issuing incident reports.

· Manage employee performance by recognizing achievements and addressing concerns through coaching, feedback, and, when necessary, disciplinary action to uphold workplace standards.

Inventory Control & Management

· Oversee the procurement, storage, and management of resort inventory, including food and beverage supplies, linens, cleaning products, and maintenance equipment.

· Oversees monitoring of stock levels that have been ensured by the department supervisors, in the timely replenishment of inventory to avoid shortages or overstocking.

· Coordinate with department heads to forecast inventory needs based on occupancy levels, special events, and seasonal trends.

· Implement inventory tracking systems to streamline ordering and reduce waste.

· Conduct regular cycle counts to ensure the accuracy of stock levels and prevent theft or loss.

Marketing & Business Development

· Collaborate with marketing teams to promote the resort through various channels, including digital marketing, social media, and partnerships.

· Work closely with the sales and reservations teams to develop promotions and packages that attract new guests.

· Participate in industry networking events and develop relationships with travel agents, tour operators, and other partners.

· Analyze and report market trends and competitors to stay ahead in the industry.

Financial Management

· Manage resort budgets, forecast revenues, and control operational costs.

Facilities and Asset Management

· Ensure the resort’s physical assets are in top condition, including the grounds, buildings, pools, and equipment.

· Coordinate renovations, repairs, and maintenance work as needed

· Ensure the property adheres to sustainability and environmental practices where applicable.

If you are interested, send your resume to careers@mezen.com.ph

Hospitality Manager

13-May-2025
Great Arc Asia | 54780 - Bali
This job post is more than 31 days old and may no longer be valid.

Great Arc Asia


Job Description

Great Arc Asia is more than just a resort – it's a destination for immersive, wholesome experiences that leave guests delighted, rejuvenated, and eager to return.

We are seeking a dynamic Hospitality Manager who can think and act like an owner – someone passionate about delivering exceptional guest experiences, building resort’s reputation, and turning every visit into a 5-star memory.

Key Responsibilities

Guest Experience & Reputation

Own the end-to-end guest experience – from pre-arrival touchpoints to post-departure feedback.

Build a culture of warmth, professionalism, and attentiveness across all teams.

Read and respond to guest reviews (Google, TripAdvisor, Booking, AirBnB etc.) – learn from feedback and turn insights into action.

Operations & Oversight

Oversee day-to-day operations across housekeeping, front office, F&B, and maintenance.

Kitchen & F&B

Collaborate with the kitchen team to ensure high-quality, timely, and hygienic food service.

Marketing & Growth

Identify and execute local and digital marketing opportunities to attract new guests and drive repeat business.

Work with content creators, influencers, or platforms to showcase the resort's unique charm.

Strategy & Ownership ThinkingOperate with an owner’s mindset – optimizing costs without compromising quality. Build the resort’s brand by ensuring consistency, quality, and authenticity in every touchpoint.

Information System Manager

13-May-2025
Conrad Hong Kong | 54748 - Central and Western District
This job post is more than 31 days old and may no longer be valid.

Conrad Hong Kong


Job Description

Responsibilities

  • In charge of the overall information technology program and information systems activities of the Hotel

  • Handle computer related projects such as interfaces, upgrades and analysis of systems and software.

  • Assist various users in day to day inquiries relating to personal computers

  • Handle guest inquiries relating to broadband access and computers

  • Implement periodic review and inventory of installed software and hardware in the hotel

  • Work closely with corporate office on software and computer related policies and ensure they are implemented

Requirements

  • Degree or Professional Diploma in Computer Science or related field

  • At least 8 years working experience in similar capacity, preferably in hotel industry

  • Good ability to start and carry on project scheduling, implementation and completion of projects

  • Good knowledge of PMS, POS, SunSystems & MS products is a must.  Experience in HRIS, Delphi, Citrix, Cisco Networks, Net Web Applications

  • Good working knowledge of personal computer hardware and software applications

  • Hard working and willing to work beyond normal working hours or even at night when required

  • Able to work independently and under pressure

  • Good inter-personal skills and communication skills with computer users, peers and superiors

  • Good command of spoken & written English and Chinese

  • Candidate with less experience will be considered as Assistant Information System Manager

 

Interested candidates please click "APPLY NOW" or send your resume by WhatsApp to 6468 1645


Hilton Recruitment Website 希爾頓招聘網址:

jobs.hilton.com   

HOTEL MANAGER

13-May-2025
The Mansion Boutique Hotel Clark | 54789 - Clark Freeport Zone, Pampanga
This job post is more than 31 days old and may no longer be valid.

The Mansion Boutique Hotel Clark


Job Description

Hotel Manager Job Description:

We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Hotel Manager Responsibilities:

· Overseeing personnel, including receptionists, kitchen staff, and office employees.

· Monitoring employee performance and conducting regular evaluations to help improve customer service.

· Collecting payments and maintaining records of budgets, funds, and expenses.

· Welcoming and registering guests once they arrive.

· Resolving issues regarding hotel services, amenities, and policies.

· Organizing activities and assigning responsibilities to employees to ensure productivity.

· Creating and applying a marketing strategy to promote the hotel’s services and amenities.

· Coordinating with external parties, including suppliers, travel agencies, and conference planners.

· Evaluating hotel performance and ensuring compliance with health and safety rules.

· Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

Hotel Manager Requirements:

· Bachelor’s degree in hospitality, business administration, or a relevant field.

· A minimum of 3 years experience in hotel management or a similar role.

· Strong understanding of hotel management best practices and data entry software.

· Outstanding interpersonal communication and customer service skills.

· Exceptional leadership abilities with great attention to detail

Job Type: Full-time

Benefits:

  • Flextime

Supplemental Pay:

  • 13th month salary

Hotel Manager

13-May-2025
Villbrosis Realty Inc. | 54788 - Mabitac, Laguna
This job post is more than 31 days old and may no longer be valid.

Villbrosis Realty Inc.


Job Description

About the role

Villbrosis Realty Inc. is seeking an experienced Hotel Manager to oversee the day-to-day operations of our flagship hotel in Mabitac, Laguna. As a full-time Hotel Manager, you will be responsible for ensuring the smooth and efficient running of the hotel, while also driving strategic initiatives to enhance the guest experience and the hotel's overall performance.

What you'll be doing

  • Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance
  • Develop and implement strategies to improve guest satisfaction, revenue, and profitability
  • Oversee the recruitment, training, and management of hotel staff
  • Monitor and analyse key performance indicators to identify areas for improvement
  • Ensure the hotel maintains high standards of service, cleanliness, and safety
  • Collaborate with the marketing team to develop and execute effective promotional campaigns
  • Manage the hotel's budget and monitor financial performance
  • Serve as the main point of contact for guests, addressing any concerns or issues that may arise
  • What we're looking for

  • Minimum 5 years of experience in a similar Hotel Manager or General Manager role
  • Proven track record of successfully managing hotel operations and driving financial performance
  • Excellent leadership and people management skills, with the ability to motivate and inspire a team
  • Strong strategic and analytical thinking, with the ability to identify and implement solutions
  • Exceptional customer service skills and a commitment to delivering an exceptional guest experience
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with all stakeholders
  • Proficiency in budgeting, financial management, and data analysis
  • Relevant qualifications in hospitality management or a related field
  • What we offer

    At Villbrosis Realty Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. As the Hotel Manager, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career advancement. We also offer a range of wellness initiatives and work-life balance initiatives to support the well-being of our team.

    About us

    Villbrosis Realty Inc. is a leading real estate and hospitality company with a growing portfolio of premier hotels and resorts across the Philippines. Our mission is to create exceptional experiences for our guests, while delivering sustainable value for our shareholders and the communities we serve. With a strong focus on innovation, sustainability, and customer-centricity, we are committed to being the employer of choice in the hospitality industry.

    Apply now for this exciting opportunity to join our team as the Hotel Manager at Villbrosis Realty Inc.

    Head Concierge

    13-May-2025
    Shangri-La's Boracay Resort & Spa | 54785 - Manila City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    Shangri-La's Boracay Resort & Spa


    Job Description

    Edsa Shangri-La Manila

    Centrally located near the Ortigas Centre in Mandaluyong City, Edsa Shangri-La, Manila, is an excellent hub from which to explore the island.  The hotel's lush tropical gradens envelop the property with tranquil greenery, creating a peaceful oasis, immersing yourself in the gardens, you sip a cocktail while enjoying the view of the hotel's free-form swimmimg pool.

    As the Head Concierge, we rely on you to:

    • Leading the Concierge team 
    • Provide a personalized guest service 
    • Engage with guests and enhance their overall experience with the hotel
    • Create an exceptional and memorable experience for all guests
    • Keep up-to-date the latest trends in the industry and review the standard operating procedures

    We are looking for someone who:

    • Takes pride in being a hotelier
    • Is a self-starter and a team player
    • Effective ledership skills
    • Enjoys crafting best-fit solutions for the guests
    • Has strong interpersonal and communication skills

    If you are the right person, what are you waiting for? Click the apply button now!

    Experience Manager

    13-May-2025
    Destination Group | 54766 - Phuket
    This job post is more than 31 days old and may no longer be valid.

    Destination Group


    Job Description

    Position Overview:

    As the Experience Manager, you are the face and heartbeat of the RED guest journey. You will lead the charge in ensuring every guest interaction is meaningful, fun, and personalized—from arrival to departure and beyond. You are not just a manager—you’re a vibe curator, community connector, and in-the-know local ambassador.


    Key Responsibilities:

    • Create WOW moments for guests by curating personalized and Instagram-worthy experiences on and off the property.

    • Work closely with F&B, Front Office, and Events teams to drive engagement, organize activations, and host RED-style happenings.

    • Proactively greet, interact, and build relationships with guests to gather insights and elevate their stay.

    • Lead guest feedback initiatives and ensure quick and effective resolution of complaints or service issues.

    • Collaborate with Marketing to promote local events, tours, and hotel experiences through social media and guest communications.

    • Constantly explore and partner with local artists, musicians, foodies, and wellness experts to offer vibrant in-house programming.

    • Be a visible, energetic presence in public areas, driving the hotel’s RED vibe and building loyalty.

    • Ensure RED brand standards are alive and kicking across all touchpoints of the guest experience.


    Qualifications & Skills:

    • Minimum 3 years’ experience in guest relations, lifestyle hotels, or events/experience management.

    • Background in hospitality, tourism, or entertainment is a big plus.

    • Passion for people, culture, music, art, and storytelling.

    • Excellent communication skills in English (Thai and other languages are an advantage).

    • Energetic, social, and hands-on personality who thrives in a fast-paced, guest-facing role.

    • Tech-savvy and active on social media platforms.

    • Creative thinker with an eye for detail and trend spotting.


    What We Offer:

    • A dynamic and creative work environment where no two days are the same.

    • The chance to be part of a globally recognized brand with a disruptive, lifestyle twist.

    • Competitive compensation and benefits.

    • Career development in a brand that’s growing across the region.

    Assistant General Manager

    13-May-2025
    Aqua Restaurant Management Limited | 54773 - Tsim Sha Tsui, Yau Tsim Mong District
    This job post is more than 31 days old and may no longer be valid.

    Aqua Restaurant Management Limited


    Job Description

    Responsibilities

    • Develop and drive the sales and profit of one of the Hong Kong’s top restaurant
    • Ensure the Company’s standards of cuisine are maintained at highest level
    • Manage and lead a team of 70+ staff to deliver first class dining experience
    • Develop, implement and deliver annual plan and monthly results
    • Implement internal monitoring system to optimize the cost, wastage and resources utilization
    • Work with Events Sales Team to organize events and promotional activities
    • Collaborate with Marketing team to develop and implement the marketing activity plans
    • Ensure Company standards and statutory ordinances are adhered to in terms of food quality, customer service, hygiene, work safety and staff management
    • Lead and motivate key operation heads to develop and plan periodic, seasonal and festive menus from concept to implementation
    • Develop and support professional customer relationship
       

    Qualifications

    • Manager with a proven successful track record with a restaurant
    • Demonstrated ability to lead
    • Comfort working with budgets, payroll, revenue and forecasting
    • Strong communications skills

    VIP Director

    12-May-2025
    joomet | 54735 - Bonifacio Global City, Taguig City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    joomet


    Job Description

    Main responsibilities:

    • Manage and guide VIP managers and their teams

    Develop and implement VIP customer maintenance and growth strategies

    • Set team KPIs and monitor performance

    Establish and maintain good relationships with high-value VIP customers

    Ensure that the team provides high-quality and personalized service experience

    Analyze customer data to provide a basis for decision-making

    Design and manage exclusive VIP events, promotions, and customer plans

    Ensure VIP operations comply with company policies and relevant regulations

    • Handle upgrade issues for important VIP customers

    Collaborate with marketing, product, compliance, and other departments to drive project execution

    Qualifications for the position:

    Foreigners must use both Chinese and English as working languages, while local candidates do not have strong requirements for Chinese

    • More than 5 years of VIP or high-end customer service experience, preferred in online gaming or high-end hotel industry

    • Possess team leadership and management skills

    Strong communication skills, with empathy and emotional intelligence

    Pay attention to data and have good analytical skills

    Proficient in using CRM systems and backend tools

    • Able to flexibly respond to the immediate needs of VIP customers

    General Manager - Conrad Singapore Marina Bay

    12-May-2025
    HILTON INTERNATIONAL ASIA PACIFIC PTE LTD | 54741 - Marina South, Central Region
    This job post is more than 31 days old and may no longer be valid.

    HILTON INTERNATIONAL ASIA PACIFIC PTE LTD


    Job Description

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    Job Description - General Manager - Conrad Singapore Marina Bay (HOT0BM0K)

    Job Overview:

    The General Manager is responsible for managing daily hotel operations and providing overall leadership to deliver outstanding guest service and financial profitability.

    Key Responsibilities:

    1. Lead with Vision: Inspire excellence, monitor performance, foster a thriving workplace, manage operations with attention to detail, and develop the hotel's budget.
    2. Champion Business Excellence: Drive financial success, exceed performance indicators, collaborate on revenue strategies, and stay ahead of market trends.
    3. Quality Assurance: Ensure high standards of hotel upkeep, safety, and guest satisfaction through regular inspections and improvements.
    4. Owner Relations: Build rapport with hotel owners and serve as liaison with corporate entities.

    Role Requirements:

    • Prior Hotel General Manager experience, preferably in luxury city hotels.
    • Strong knowledge in F&B or Commercial sectors.
    • Proven success in driving revenue and commercial returns.
    • Exceptional leadership, interpersonal, communication, and negotiation skills.
    • Solid financial management, budgeting, and forecasting experience.
    • Innovative, solutions-oriented, and adaptable to industry changes.

    Work Location: Conrad Singapore Marina Bay, Two Temasek Boulevard, Singapore 38982

    About Hilton:

    Hilton, with 24 brands across 140 countries, offers numerous opportunities in hospitality. Our vision is to "fill the earth with the light and warmth of hospitality," creating remarkable experiences worldwide. Recognized as the World's Best Workplace, Hilton values its team members and their contributions to exceptional guest experiences.

    Property Highlights:

    The hotel features 512 rooms, 3 F&B outlets, and is located near iconic Marina Bay attractions, offering sweeping city views, elegant dining, event spaces, an outdoor pool, and a spa.

    Hotel Manager

    12-May-2025
    SUMMIT SEOYON BUSINESS DEVELOPMENT (THAILAND) CO., LTD. | 54727 - Pathum Thani
    This job post is more than 31 days old and may no longer be valid.

    SUMMIT SEOYON BUSINESS DEVELOPMENT (THAILAND) CO., LTD.


    Job Description

    Job Descriptions;

    Hotel Managers can have a wide variety of duties depending on the establishment. Some main responsibilities include:

    • Monitor staff performance, ensuring the hotel is running well and guests are happy
    • Coordinate front-office and back-office activities and resolve any problems
    • Overseeing personnel, including receptionists, kitchen staff, and office employees.
    • Monitoring employee performance and conducting regular evaluations to help improve customer service.
    • Resolving issues regarding hotel services, amenities, and policies.
    • Organizing activities and assigning responsibilities to employees to ensure productivity.
    • Creating and applying a marketing strategy to promote the hotel’s services and amenities.
    • Coordinating with external parties, including suppliers, travel agencies, and conference planners.
    • Evaluating hotel performance and ensuring compliance with health and safety rules.
    • Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

     

    Hotel Manager Responsibilities:

    • Overseeing personnel, including receptionists, kitchen staff, and office employees.
    • Monitoring employee performance and conducting regular evaluations to help improve customer service.
    • Collecting payments and maintaining records of budgets, funds, and expenses.
    • Welcoming and registering guests once they arrive.
    • Resolving issues regarding hotel services, amenities, and policies.
    • Organizing activities and assigning responsibilities to employees to ensure productivity.
    • Creating and applying a marketing strategy to promote the hotel’s services and amenities.
    • Coordinating with external parties, including suppliers, travel agencies, and conference planners.
    • Evaluating hotel performance and ensuring compliance with health and safety rules.
    • Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

    Hotel Manager Requirements:

    • Bachelor’s degree in hospitality, business administration, or a relevant field.
    • A minimum of 5 years experience in hotel management or a similar role.
    • Strong understanding of hotel management best practices and data entry software.
    • Outstanding interpersonal communication and customer service skills.
    • Exceptional leadership abilities with great attention to detail.

     

    Assistant Manager

    11-May-2025
    FORKETTA PTE. LTD. | 54704 - Central Region
    This job post is more than 31 days old and may no longer be valid.

    FORKETTA PTE. LTD.


    Job Description

    An Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily operations, including staff scheduling, inventory management, ensuring excellent customer service, maintaining food quality standards, and resolving customer issues, while upholding the restaurant's overall efficiency and smooth running.

    General Manager

    10-May-2025
    Nabaja Group of Companies | 54681 - Antipolo City, Rizal
    This job post is more than 31 days old and may no longer be valid.

    Nabaja Group of Companies


    Job Description

    Nabaja Group of Companies is hiring a Full time General Manager role in Antipolo, Calabarzon. Apply now to be part of our team.


    Job summary:
    • Flexible hours available
    • 2-3 years of relevant work experience required for this role
    • Expected salary: ₱14,560 - ₱15,000 per month

    Loss Prevention Manager25078462

    10-May-2025
    Sheraton Manila Bay | 54682 - Manila City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    Sheraton Manila Bay


    Job Description

    JOB SUMMARY

    Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

    CANDIDATE PROFILE 

    Education and Experience

    • High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

    OR

    • 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

    CORE WORK ACTIVITIES

    Managing Security/Loss Prevention Operations

    • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

    • Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.

    • Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.

    • Comply with applicable laws and safety regulations.

    • Follow proper key control guidelines in loss prevention and in the property.

    • Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

    • Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

    • Follow Duty of Care process for the protection of guests and employees.

    • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.

    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

    • Implements action plans to monitor and control risk.

    • Monitors all unusual activities in and around the property that would impair the well being of guests and employees.

    • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

    • Oversees and guides the efforts of the Accident Prevention Committee.

    • Oversees first aid program for guests and employees.

    • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.

    • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

    • Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

    • Encourages and builds mutual trust, respect, and cooperation among team members.

    • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

    • Serves as a role model to demonstrate appropriate behaviors.

    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

    Ensuring Exceptional Customer Service

    • Meet quality standards and customer expectations on a daily basis.

    • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

    • Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

    • Provides services that are above and beyond for customer satisfaction and retention.


    Additional Responsibilities

    • Analyzes information and evaluating results to choose the best solution and solve problems.

    • Develops liaison with local law enforcement and emergency services.

    • Informs and/or updates the executives and peers on relevant information in a timely manner.

    • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Assistant Loss Prevention Manager25078518

    10-May-2025
    Marriott International | 54642 - Phuket
    This job post is more than 31 days old and may no longer be valid.

    Marriott International


    Job Description

    POSITION SUMMARY

    Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.

    Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

    PREFERRED QUALIFICATIONS

    Education: High school diploma or G.E.D. equivalent.

    Related Work Experience: At least 2 years of related work experience.

    Supervisory Experience: At least 1 year of supervisory experience.

    License or Certification: None

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Director, Hotels

    10-May-2025
    Resorts World at Sentosa Pte Ltd | 54684 - Sentosa, Central Region
    This job post is more than 31 days old and may no longer be valid.

    Resorts World at Sentosa Pte Ltd


    Job Description

    Company description:

    Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

    RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



    Job description:

    Primary Responsibilities

    • Responsible for all operational components of the hotels and ensure the smooth-running of day-to-day operations
    • Drive productivity and efficiency through effective training and follow-up. Embark on suitable hotel innovation projects to enhance guest experience and improve operational efficiencies
    • Develop SOPs to align operational strategies with corporate guidelines
    • Maintain high standards of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
    • Keep track of guest surveys and drive consistency in guest satisfaction scores to align with targets. Gather insights from data analytics to improve service performance and other areas of concern
    • Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
    • Ensure maintenance plans and safety measures are operational and up to date to minimize risks
    • Keep abreast of Resorts World Sentosa's (RWS) Hotels online presence and implement initiatives to engage with guests
    • Be aware of the latest hotel trends and make recommendations to maximize profit. Collaborate with all stakeholders to maximize room occupancy and revenue. Be aware of room packages and segment demands to manage room controls
    • Understand pricing strategies and keep up to-date with competitor pricing and packages
    • Analyze room sales performance, guest segmentation and channels of distribution for insights to enhance monthly financial performance and manage forecasts
    • Prepare and manage the capital and operating budgets with proper resource management, including hiring and placements. Responsible for the achievement of financial targets for the hotels
    • Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

    Requirements

    • Bachelor's degree in Hotel Management or related field
    • Minimum 5 years' experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
    • Excellent track record in leading large hotel teams encompassing front office, call center, housekeeping, guest services, concierge, and transportation
    • Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
    • A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
    • Proficient with Microsoft Office tools
    • Adaptable to a fast-paced and dynamic work environment

    General Manager - The St. Regis Singapore25076109

    10-May-2025
    The St. Regis Singapore | 54687 - Tanglin, Central Region
    This job post is more than 31 days old and may no longer be valid.

    The St. Regis Singapore


    Job Description

    HOTEL DESCRIPTION

    Located at the crossroads of the embassy district, Singapore Botanic Gardens and the prime shopping district of Orchard, The St. Regis Singapore is an eminent spot where luxury resides. Engage with local culture and captivating displays at the UNESCO World Heritage Site of Singapore Botanic Gardens or explore the local area and see everything Orchard Road offers. A gleaming landmark of exquisite ambience, the hotel houses one of Asia's finest private art collections. Guests can take in the visual delights of the hotel, enjoy the pleasures of the exclusive Remède Spa and experience excellent service by our staff when they wine at Astor Bar or dine at Brasserie Les Saveurs and Yan Ting. The hotel offers 299 luxuriously appointed rooms and suites, where each crystal chandelier, original art piece or lush designer fabric is meticulously selected and St. Regis Butler Service is available any time. Other facilities include 10 event rooms at total event space of 1330SM.

    JOB SUMMARY

    Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

    CANDIDATE PROFILE 

    The ideal candidate for this role requires a General Manager with International experience, Singapore market experience and strong stakeholders management. The successful candidate will have proven experience leading hotel operations and demonstrated strong sales & marketing leadership, food & beverage flair and strong financial acumen.
     

    Education and Experience

    • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

    OR

    • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

    JOB SPECIFIC TASKS

    Business Strategy Development

    Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

    Business Strategy Execution

    Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

    Sales and Marketing

    Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

    Talent Management and Organizational Capability

    Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

    Business Information Analysis

    Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

    Employee and Labor Relations

    Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

    Revenue Management

    Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

    Owner Relations

    Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

    Customer and Public Relations Management

    Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).

    Company/Brand Policy, Procedures, and Standards Compliance

    Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

    Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Hotel General Manager

    9-May-2025
    VERANDA RESORT PUBLIC COMPANY LIMITED | 54599 - Chon Buri
    This job post is more than 31 days old and may no longer be valid.

    VERANDA RESORT PUBLIC COMPANY LIMITED


    Job Description

    Key Responsibilities:

    • Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success

    • Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them

    • Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services

    • Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities

    • Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep

     

    Qualifications:

    • Female or Male, aged 35-50 years old

    • degree in hospitality or related field

    • Must have at least 5 or more years of experience in the hospitality field

    • Previous experience as a hotel manager, assistant manager, or hotel department manager required

    • Demonstrate excellent organizational skills, communication skills, and problem-solving skills

    • Proven customer service experience as a manager; strong guest-focused mentality

    • Good command of spoken and written English

    Assistant Manager Residential Services25075387

    9-May-2025
    Integrated Nautical Resort Sdn Bhd | 54605 - Kuala Lumpur
    This job post is more than 31 days old and may no longer be valid.

    Integrated Nautical Resort Sdn Bhd


    Job Description

    JOB SUMMARY

    Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

    CANDIDATE PROFILE 

    Education and Experience

    • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    CORE WORK ACTIVITIES

    Supporting Management of Front Desk Team

    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

    • Encourages and building mutual trust, respect, and cooperation among team members.

    • Serves as a role model to demonstrate appropriate behaviors.

    • Supports all day-to-day operations.

    • Understands employee positions well enough to perform duties in employees' absence.

    • Coaches, counsels and encourages employees.

    • Handles employee questions and concerns.

    • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

    • Guides daily Front Desk shift operations.

    • Communicates performance expectations to employees in accordance with job descriptions for each position.

    Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

    • Develops specific goals and plans to prioritize, organize, and accomplish your work.

    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

    • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

    • Strives to improve service performance.

    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

    • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

    • Supervises same day selling procedures to maximize room revenue and property occupancy.

    • Understands the impact of Front Desk operations on the overall property financial goals and objectives.

    Ensuring Exceptional Customer Service 

    • Provides services that are above and beyond for customer satisfaction and retention.

    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

    • Sets a positive example for guest relations.

    • Empowers employees to provide excellent customer service within guidelines.

    • Handles guest problems and complaints seeking assistance from supervisor as necessary.

    • Interacts with guests to obtain feedback on product quality and service levels.

    Managing Projects and Policies

    • Implementing the customer recognition/service program, communicating and ensuring the process.

    • Assists in the review of comment cards and guest satisfaction results with employees.

    • Ensures employees have the proper supplies and uniforms.

    • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

    Supporting Handling of Human Resource Activities

    • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

    • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

    • Provides feedback to individuals based on observation of service behaviors.

    • Participates in an ongoing employee recognition program.

    • Conducts training when appropriate.

    • Participates in the employee performance appraisal process.

    Additional Responsibilities 

    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

    • Analyzes information and evaluating results to choose the best solution and solve problems.

    • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

    • Performs all duties at the Front Desk as necessary.

    • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

    • Complies with loss prevention policies and procedures.

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

    Cage Manager

    9-May-2025
    Betrnk Inc. | 54612 - Pasay City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    Betrnk Inc.


    Job Description

    Job Summary

    The Cage Manager oversees the daily operations of the casino cage and vault, ensuring compliance with internal controls, government regulations, and company policies. This role involves supervising cage cashiers, managing large cash transactions, and safeguarding casino assets.

    Key Responsibilities

    1. Operations Management
    • Supervise all cage and vault activities including transactions, balancing, and reconciliation.

    • Ensure timely and accurate processing of customer and employee transactions (e.g., chip purchases, redemptions, cash advances).

    • Manage the disbursement and collection of funds to and from gaming tables.

    • Oversee issuance and verification of player markers (credit).

    2. Staff Supervision and Training
    • Lead and schedule cage cashier shifts.

    • Train staff in proper cage procedures and cash handling protocols.

    • Monitor performance, conduct evaluations, and initiate disciplinary actions when needed.

    3. Financial Controls and Compliance
    • Maintain accountability for all monetary instruments including chips, currency, and tokens.

    • Ensure compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations and anti-money laundering (AML) policies.

    • Prepare daily, weekly, and monthly financial reports for internal and external audits.

    4. Customer Service and Dispute Resolution
    • Address and resolve customer disputes or irregularities in transactions professionally.

    • Coordinate with the surveillance and security teams for any suspicious activity or discrepancy.

    Qualifications

    Education
    • Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

    Experience
    • At least 3-5 years of experience in a similar role within a casino or financial environment.

    • Prior experience managing large sums of money and working in a highly regulated industry.

    Skills
    • Strong leadership and team management skills.

    • Excellent knowledge of cage and cash handling operations.

    • High attention to detail and integrity.

    • Familiarity with local laws, including AML/CFT regulations and PAGCOR compliance.

    Work Environment

    • Fast-paced and high-security environment.

    • May involve night shifts, weekends, and holiday work due to casino operations schedule.

    Hotel Manager

    9-May-2025
    Pacific Boutique Residences Corporation | 54610 - Sampaloc, Manila City, Metro Manila
    This job post is more than 31 days old and may no longer be valid.

    Pacific Boutique Residences Corporation


    Job Description

    Pacific Boutique Residences Corporation is hiring a Full time Hotel Manager role in Sampaloc, NCR. Apply now to be part of our team.


    Job summary:
    • Looking for candidates available to work:
      • Monday: Morning, Afternoon
      • Tuesday: Morning, Afternoon
      • Wednesday: Morning, Afternoon
      • Thursday: Morning, Afternoon
      • Friday: Morning, Afternoon
      • Saturday: Morning, Afternoon
    • 1 year of relevant work experience required for this role
    • Expected salary: ₱25,000 - ₱30,000 per month

    Responsible for the overall operation and profitability of the property including hotel rooms, common area, its outlet and commercial units. In- charge of goals and improvement of the hotel. Enable to keep the hotel quality standards and maintaining high visibility to assist the guests and ensure a pleasurable and satisfactory experience.

    Job Qualifications:

    •     Graduate of BS Tourism or related course
    •        1-2 years of experience with the same or related position.
    •        Handles hotel rooms and commercial with more than 50 rooms
    •        Should have extensive knowledge in front office, housekeeping and reservations operations.
    •        Mixed use operation.
    •        Must be willing to work in Poblacion, Makati City

    Assistant Manager, Venue25076811

    8-May-2025
    Plaza Athenee Hotel (Thailand) Co., Ltd. | 54454 - Bangkok
    This job post is more than 31 days old and may no longer be valid.

    Plaza Athenee Hotel (Thailand) Co., Ltd.


    Job Description

    POSITION SUMMARY

    Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Complete opening and closing duties as necessary, including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs and submit to appropriate department or contact directly for urgent repairs. Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident. Communicate information to manager/supervisor by documenting pertinent information in appropriate department.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

    PREFERRED QUALIFICATIONS

    Education: High school diploma or G.E.D. equivalent.

    Related Work Experience: At least 1 year of related work experience.

    Supervisory Experience: No supervisory experience.

    License or Certification: None

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

     
    From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    Hospitality Manager

    8-May-2025
    Jones Lang LaSalle (Thailand) Limited | 54453 - Bangkok Metropolitan Region
    This job post is more than 31 days old and may no longer be valid.

    Jones Lang LaSalle (Thailand) Limited


    Job Description

    Key Responsibilities / หน้าที่และความรับผิดชอบหลัก

    - Plan and manage the customer journey across the mixed-use property and luxury condominium to meet hotel-standard service excellence.

    - Lead and develop front-of-house teams (Concierge, Reception, Guest Relations) and shared service teams (Housekeeping, Parking, Lounge Attendants) to deliver professional and consistent service.

    - Design and develop hospitality training programs for in-house staff and outsourced service providers.

    - Act as a trainer and lead workshops or skills enhancement activities to continuously uplift service quality.

    - Conduct service quality audits across various property areas, prepare evaluation reports, and implement improvement plans.

    - Coordinate with technical, security, housekeeping, and external vendors to ensure seamless and exceptional customer service delivery.

    - Handle customer complaints and issues (Complaint Handling) and use feedback to drive service improvements.

    - Support tenant engagement activities and in-house events to strengthen the property’s image and customer satisfaction.

    - Track and report key performance indicators such as Customer Satisfaction Score (CSAT), service recovery rate, and audit results.

    Qualifications / คุณสมบัติ

    - Bachelor’s degree or higher in Hospitality Management, Hotel Management, or a related field.

    - Minimum 5 years of experience in hospitality or guest services, preferably in mixed-use properties, luxury condominiums, Grade A office buildings, or 5-star hotels.

    - Proven experience in team management and serving as a service trainer.

    - Ability to design training courses and develop training materials independently.

    - Strong skills in service quality audits and improvement planning.

    - Excellent personal presentation, passion for service, leadership qualities, and strong problem-solving abilities.

    - Excellent communication skills in English, both spoken and written.

    - Proficient in MS Office and familiar with training systems or service quality audit tools.

    - Certification in hospitality training or service quality auditing (e.g., Certified Hospitality Trainer, Certified Service Quality Auditor) is an advantage. 

    Assistant Hospitality Manager

    8-May-2025
    Audemars Piguet (Hong Kong) Limited | 54497 - Central and Western District
    This job post is more than 31 days old and may no longer be valid.

    Audemars Piguet (Hong Kong) Limited


    Job Description

    RESPONSIBILITIES:

    Client Experience Management

    • Develop customer experience and reinforce brand messages in line with the company’s values

    • Work closely with retail team to improve customer experience to create loyalty to the brand and to generate sustainable business growth

    • Follow-up Mystery Shopping and set up necessary action plans with regards to hospitality and customer experience

    • Meet and engage with clients to understand their needs, preferences and expectations

    • Benchmark the competition in terms of client experience

    • Act as a lifestyle specialist of the company, be the main contact for luxury dining and entertainment establishments, maintain strong relationships with partners in Hong Kong

    • Coach the team to instil hospitality and customer-centric mindset, as an effort to continuously elevate overall customer experience at AP House Macau

    • Monitor and reinforce professional grooming of the team

    Training:

    • Work closely with Human Resources and Training Manager to define training training programs for the team’s competence in hospitality (e.g. F&B, dining etiquette, luxury lifestyle etc)

    Brand Activations :

    • Be the main contact point for Brand, CRM and Retail departments to assist in brand activation events and activities

    • Welcome and follow up local and international VIP clients in events

    Household Manager

    8-May-2025
    BTI Executive Search Pte Ltd | 54536 - Central Region
    This job post is more than 31 days old and may no longer be valid.

    BTI Executive Search Pte Ltd


    Job Description

    We are seeking an experienced and highly organized Household Manager to oversee the daily operations of a private residence. This role requires a proactive individual with strong leadership skills, attention to detail, and the ability to manage a dynamic household with discretion and efficiency.

    Responsibilities:

    • Supervise and coordinate household staff (housekeepers, chefs, nannies, drivers, etc.)

    • Manage household operations, including inventory, staff rosters, and daily resources

    • Oversee household maintenance, repairs, and service providers

    • Plan and coordinate private events, travel, and social/business engagements

    • Manage the daily schedule and appointments of a senior executive

    • Handle administrative tasks including bill payments, errands, and recordkeeping

    • Support travel logistics, including flight bookings and on-site arrangements

    • Maintain SOPs, equipment manuals, vendor directories, and task checklists

    Qualifications:

    • Proven experience in a household or estate management role

    • Strong leadership, communication, and interpersonal skills

    • Organized, discreet, and capable of handling confidential matters

    • Solid understanding of premium household operations and standards

    • Proficient in Microsoft Office; butler or household training is an advantage

    If you are keen to explore and have a confidential chat, feel free to share your resume by applying for this role.

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