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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Grand Copthorne Waterfront Hotel Singapore

Job Description

Job Description

• Responsible for the operations of Front Office functions

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Handles all guest complaints/ feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guests

Job Specification

• Minimum O levels, Diploma or equivalent

• At least 2 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Able to work shifts, weekends and public holidays

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

PARKROYAL COLLECTION Marina Bay, Singapore

Job Description

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong leader & team player

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Holiday Inn Singapore Atrium

Job Description

Reporting to the Rooms Division Leader, the Assistant Front Office Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Assisting Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with all stakeholders in the hotel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Coach and support Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in front office / guest services or related discipline including supervisory experience.

• Have 1 year experience in a similar capacity in hotel environment.

• Excellent problem handling and communication skills.

• A great team player and have good leadership skills.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry benefits

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

The Capitol Kempinski Hotel Singapore

Job Description

SCOPE

Reporting to the Front Office Manager, the incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.

OVERALL OBJECTIVES

• Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects guestrooms on a daily basis.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused.

Toledo International

Job Description

About the Job

We are looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll be expected to effectively and efficiently deal with all guest complaints, queries and suggestions.

Job Benefits

• Birthday Leave
• Flexi-benefit
• Insurance Coverage
• Learning and Development Opportunities within IHG
• Employee Rate across IHG Hotels worldwide
• Duty Meal

Job Responsibilities

Staff Management:

• Provide mentoring to Guest Services Agents, offering coaching and regular feedback to manage conflicts and enhance employee engagement.
• Ensure team members are adequately trained and equipped with the necessary tools to fulfil their job duties.

Team Collaboration and Communication:

• Foster teamwork to ensure quality service through consistent communication and coordination.
• Develop programs aimed at improving team member engagement, aligning with brand service behaviours.
• Implement and monitor team member succession planning to ensure a robust and capable team for the future.

Guest Satisfaction:

• Address guest complaints promptly and ensure corrective actions are taken to resolve issues and concerns.
• Drive improvements in guest satisfaction goals by collaborating with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Allocate time to interact with guests, solicit feedback, and build positive relationships.

Operational Standards:

• Accountable for maintaining Standard Operating Procedures (SOPs) in accordance with Service Level Standards.
• Perform any other ad-hoc duties as assigned by the Rooms Division Manager or Operations Manager.
• This role plays a critical part in ensuring the smooth operation of our establishment, guaranteeing high levels of guest satisfaction and fostering a positive and engaged team environment.

• Minimum of a Diploma or equivalent qualification, or a minimum of 2 years of relevant experience in the Hospitality Industry.
• Proficiency in spoken and written English is essential.
• Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
• Flexibility to work varying shift schedules, including nights, weekends, and holidays.

Holiday Inn Express Singapore Serangoon

Job Description

About the role

Join the team at Holiday Inn Express Singapore Serangoon as a Duty Manager. In this full-time role, you will play a key part in the day-to-day operations of our hotel, ensuring our guests receive a seamless and memorable experience. Located in the Serangoon North-East Region, this role will see you responsible for overseeing the front office and guest services teams.

What you'll be doing

1. Manage the front office and guest services teams to deliver exceptional customer service

2. Resolve any guest queries or concerns in a timely and professional manner

3. Oversee the check-in and check-out process, ensuring efficient and accurate handling of guest reservations

4. Assist with the management of staffing and scheduling to ensure appropriate coverage at all times

5. Monitor and maintain the hotel's security and safety protocols

6. Support the implementation of new processes and procedures to optimise hotel operations

7. Provide regular feedback and recommendations to the Hotel Manager to drive continuous improvement

What we're looking for

1. Several years of experience in a similar Duty Manager or Front Office Supervisor role within the hospitality industry

2. Strong leadership and people management skills, with the ability to motivate and develop a team

3. Exceptional customer service orientation and problem-solving abilities

4. Excellent communication and interpersonal skills to liaise with guests and staff

5. Familiarity with hotel management systems and technologies

6. A passion for the hospitality industry and a commitment to delivering outstanding guest experiences

What we offer

At Holiday Inn Express Singapore Serangoon, we provide our employees with a range of benefits to support their wellbeing and career development, including:

1. Competitive salary and bonus structure

2. Comprehensive health insurance and wellness programmes

3. Ongoing training and development opportunities

4. Opportunities for career progression within the IHG group

5. Team-building events and employee recognition schemes

Join our dynamic team and help shape the future of our hotel. Apply now!

Pan Pacific Hotels Group

Job Description

Singapore

Pan Pacific Singapore

Rooms

Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.

The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.

Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.

The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.

Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore.

The Role

We are looking for a Director of Rooms. You will play a pivotal role in directing, leading and managing the Hotel’s Rooms Division operations, including but not limited to Front Line Guest Services (Reception, Concierge, VIP Team and Guest Care), Housekeeping, Pacific Club, Wellness Floor and Spa. If you are a detailed and service-oriented individual, we want you to be part of our growing team.

Job Responsibilities:

• Strategically deliver the hotel goals and vision as a member of the Executive Team.
• Focus on guest service, ensuring the hotel’s service values are embodied within the division and a seamless guest experience is consistently delivered.
• Build effective relationships with other departments to ensure good communication and support.
• Demonstrate leadership and management of an efficient and effective operation in which all associates understand the key drivers of the business and are held accountable for their performance.
• Show high visibility in the division during peak periods of business.
• Empower, train and coach associates to improve operational and service capabilities.
• Review divisional Standard Operating Procedures on a regular basis.
• Conduct evaluation meetings each year with direct reports.
• Monitor productivity of the division and implement corrective strategies.
• Utilize performance management processes to identify and celebrate consistently high performance and actively manage sub-standard performance.
• Actively participate in the recruitment process of associates for the division.
• Implement the business plan in the division.
• Apply commercial acumen and a business understanding to drive for results.
• Strive to achieve the key performance objectives.
• Develop strategies to increase spa revenue and gym membership.
• Perform any other tasks that may be assigned.

Talent Profile

• Diploma / Bachelor’s degree in hospitality management or equivalent.

• A minimum of ten years of experience in Rooms Division, with a minimum of five years of experience in managerial roles.

• Strong knowledge and experience in the front office functions of Opera or equivalent Property Management Systems and other software that is essential in managing Rooms operations and manpower (e.g. StayPlease).

• Advanced computer literacy and knowledge of Microsoft Office applications.

• Strong leadership skills with the ability to direct changes.

• Excellent presentation and communications skills.

• Strong analytical and problem-solving skills.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

How to Apply

Please write in with your detailed resume and email us at careers.ppsin@panpacific.com

• Only shortlisted candidates will be notified.

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Job Description

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.
• Participate in company's sustainability effort for the environment and being an inclusive employer

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.

Shangri-La Singapore

Job Description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office Duty Manager, to join our team!

The Front Office Duty Manager is responsible for providing guest services as well as supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards set by the Hotel.

Job Responsibilities:

General Operations

• To have complete knowledge of the operational systems of the Front Office, Guest Service/Switchboard and other related systems. Shangri-La’s standard operating policies and procedures relating to the Front Office operations are also important information to be familiar with.

• Reviews room availability, staff schedules, guest arrivals/departures, previous shift logs, and internal reports. Ensures Night Audit completion, verifies financial postings, and checks operational readiness across all guest service areas.

• Oversees lobby and public area inspections, supports service residences, manages driveway traffic, drives upselling initiatives, and conducts spot checks to ensure adherence to Shangri-La’s service and quality standards.

People Management/Ledership

• Operational Leadership: Maintains department organisation, staffing, and productivity to ensure smooth operations aligned with forecasted occupancy and guest needs.

• Training & Development: Identifies training needs and collaborates with the Front Office Trainer to implement effective programs across all Front Office functions.

• Performance & Team Engagement: Assists in performance reviews, fosters a motivated and respectful work environment, and leads by example to promote service excellence.

• Communication & Coordination: Develops and utilises communication tools to ensure smooth workflow, feedback sharing, and alignment across all Front Office departments.

• Visible & Proactive Leadership: Demonstrates hands-on leadership, conducts daily briefings, makes operational recommendations, and takes ownership of team success.

Guest Experience

• Guest Satisfaction/Feedback: Ensures guest preferences are fulfilled, drives customer delight through proactive service, and manages feedback to improve overall guest experience. 

• Leadership & Policy Compliance: Leads by example with visible, hands-on supervision, contributes to strategic projects, and ensures staff adherence to hotel policies and standards.

Operational Compliance

• Ensures upselling follows HQ guidelines, authorises rebates and paid-outs within delegated limits, and verifies accurate reporting and documentation.

• Records guest complaints in the feedback platform, ensures all reports are printed, signed off, and properly handed over to the next shift.

• Leads emergency actions, coordinates with ERT and CMT, and ensures guest and staff safety while documenting incidents in the Elog.

• Promotes departmental participation in corporate social responsibility and environmental programs aligned with hotel values.

• Oversees recruitment, performance reviews, roster planning, training, and disciplinary matters to maintain a high-performing team.

Job Requirements:

• Pleasant and has a passion in the hospitality industry.

• Due to the nature of the front office operations where the role requires frequent communication with guests (e.g. speaking to guests who are fluent in Mandarin/Arabic/Other languages over the phone or at the concierge), the incumbent is required to have fluent English speaking/written skills with knowledge of a second language as an advantage. 

• Has minimally 2 years' experience in a supervisory role at front office in a hotel/hospitality setting.

Courtyard by Marriott Singapore Novena

Job Description

JOB SUMMARY

Duties and Responsibilities 

• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.

• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.

• Recognizing department’s top performers

• Establishing guest satisfaction and to be able to strengthen business relationships with guests

• Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions                                                                                                                      

• The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.

• In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.

• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.

• Effectively use the results of Duty Manager’s Logbook and all other guest feedback mediums to improve product and service delivery.

• Develop and implement action plans based on results from the feedbacks given by associates

• To champion upsell and Marriott Rewards campaign

• To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

JOB SPECIFICATION

Educational / Academic Requirements : High School, Diploma or Equivalent. College/University degree

Experience : Preferably 2-3 years experience in similar field

Specific Knowledge & Skills Required : Opera

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities:

• Develop, review and update of policies and procedures for Front Office operations
• Conduct and support on-going Training programs for Front Office personnel especially on-the-job training
• Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
• Plan and prepare the work schedule for Reception to ensure that all sections within the Front Office are adequately staffed daily according to the roster
• Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management
• Minimum 6 years' experience in similar capacity in a 5-star property
• Knowledge of Opera Cloud and proficiency in process management tools
• Possess good organizational and leadership skills, with an eye for detail and process improvement
• Team player who is self-motivated and able to perform under pressure
• Excellent communication, leadership, problem-solving and interpersonal skills
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holidays

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

· Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.

· Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience

· Coach and guide team members to ensure high level of guest satisfaction

· Work closely with other business units to fulfill and meet guest expectations

· Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues

Requirements

· Minimum Diploma or Degree in Hospitality or Tourism Management

· Minimum 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel

· Possess excellent communications, leadership and interpersonal skills

· Able to perform independently and as well as a good team player

· Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint

• Able to perform shift work, including weekends and public holidays

Amara Singapore

Job Description

RESPONSIBILITIES:

• Lead Front Office operations and ensure adherence to the policies and operating standards

• Leading & Developing team members

• Work closely with relevant function heads on managing rooms inventory, guests' inquiries, billing transparency, and ensuring positive guests experience.

• Strong ability and smart in handling guest queries and feedback

• Responsible for On-Job Training and timely performance management for team members

• Responsible for maintaining and of employees' engagement and welfare

• Manage departmental manning and budgeting

• Streamlining of processes to increase productivity

• Preparation and submission of management reports

• Any other duties as assigned
  

JOB REQUIREMENTS:

• Excellent customer service and interpersonal skills

• Strong leadership skills

• Able to work in a fast-paced environment

• Good working knowledge of MS Office applications

• Strong knowledge of using the HMS Hotel Operating system will be an added advantage

• Meticulous

Katong Holdings Pte Ltd

Job Description

Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a Assistant Front Office Manager in Hotel Indigo Singapore Katong! You’ll have ambition, talent and obviously some key skills because, for this vital role, we’re looking for someone who can:

Manage all aspects of the front office, for example front desk, bell services, business centre, telephone services, concierge services, and guest services to deliver a guest experience that is unique and brings the brand to life.

People

• Assists the Front Office Manager in all aspects of their duties

• Assist Front Office Manager in execution of the management of staff

• Monitor Front Office Personnel to ensure guest receive prompt, cordial attention and personal recognition.

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

• Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.

• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

Guest Experience

• Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPS receive special attention and recognition.

• Control the availability of rooms, rooms types, accuracy of room count and rate categories

• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

• Turn away guests if occupancies deem it necessary ensuring no good-will is lost

• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

• Know system recovery procedures

• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.

• Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships drive continuous improvement in guest satisfaction.

• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

• Interpret computer reports

• Compile statistics for front office and provide reports relating to that area

• Approve upgrades and special amenities in absence of manager

• Maintain inter-departmental relationships to ensure seamless customer service

• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

• Provide input for Front Office Departmental Meetings and deputies in cases of absence

Financial Returns

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

• Monitor PM room and Open folio house account

• Monitor, control and manage all Stationeries and inventory of front office guest supplies

• Oversee night audit function and preparation of daily financial reports.

• Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.

• Maximize occupancy, revenue and average rate while maintaining high service standards

Responsible Business

• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

Requirements for this role

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals

• Birthday Off

• Medical Benefits

• Flexi Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click apply.

Paradox Resort Phuket

Job Description

Vannee GOLDEN SANDS (Koh Phangan Suratthani)

Job Description

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Guest Experience Manager (GEM) is an experienced hotelier who supports the DoGE in leading a team of brand ambassadors to deliver an authentic and memorable atmosphere that sets us apart from other brands. GEM plays a key role in ensuring the smooth and efficient operation of the sales gallery, working closely with the DoGE and other team members. This position requires excellent communication, organizational, and problem-solving skills, along with a deep understanding of hospitality excellence.

 Duties and Responsibility: 

·Report daily operational matters to the Director of Guest Experience (DoGE) and support in executing the overall guest experience strategy.

·Deliver attentive and personalized service to ensure maximum guest satisfaction from arrival to departure.

·Assist in managing and organizing subcontractor teams, ensuring staff schedules and holiday coverage are well coordinated.

·Conduct regular inspections of the property to uphold safety, cleanliness, and presentation standards.

·Oversee the day-to-day operations of the building and facilities, ensuring all functions run smoothly and efficiently.

·Monitor and evaluate the performance of service subcontractors (e.g., cleaning, security, pest control, lift maintenance) to ensure services meet contractual standards and quoted costs.

·Support the DoGE in liaising with technical teams to ensure all systems and equipment are properly maintained.

·Manage procurement processes including Purchase Orders (PO), Work Orders (WO), and Requisition Forms (RF) related to the property.

·Execute daily operational assignments such as inspecting the car park, main entrance, vehicular access, and security protocols.

·Assist in ensuring the sales gallery operates professionally, efficiently, and cost-effectively at all times.

·Coordinate contractor activities for repairs and defect rectification, ensuring timely and quality completion.

·Prepare incident reports promptly and contribute to monthly operational reporting for performance analysis.

·Participate in meetings, training sessions, and other tasks as assigned by the DoGE.

·Apply analytical thinking and problem-solving skills to identify root causes and implement effective solutions.

·Respond proactively to defects or issues reported by the helpdesk or tenants, ensuring swift resolution.

·Build and maintain positive relationships with guests to ensure their satisfaction.

Requirements:

·Minimum 5 years’ experience in luxury hospitality, including at least 2 years in a supervisory role.

·Higher Diploma or above in Hospitality Management or equivalent

·An effective leader with confidence and spontaneity; fluent in English and Thai; Thailand/ Bangkok knowledge – history, culture and geography, local attractions, restaurants and night spots

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Director of Guest Experience (DoGE) is entrusted with curating an authentic and memorable atmosphere at the premier sales gallery in Bangkok for our prestigious Wireless Road project. This role mirrors the responsibilities of managing the guest experience in a top-tier hotel—ensuring a warm welcome and attentiveness to guest needs. The DoGE will collaborate closely with a leading third-party hotel operator to incorporate world-class hospitality standards and expertise into the daily operations of SGSU.

Duties and Responsibility:

·Foster a culture of authentic hospitality by ensuring team members have the competence, confidence, and support to make every guest interaction warm, attentive, and memorable.

·Oversee and coordinate all activities within the show units to ensure seamless operations.

·Deliver exceptional guest satisfaction by maintaining high service standards from arrival to departure.

·Ensure the sales gallery is consistently well-maintained, visually appealing, and safe—with proper lighting, signage, accessible entrances, car park, and disability access.

·Lead, mentor, and manage subcontractor staff to achieve optimal performance and uphold brand standards.

·Monitor inventory levels and liaise with suppliers to ensure timely stock replenishment.

·Develop and regularly update emergency response plans and evacuation procedures.

·Schedule and supervise routine building maintenance and janitorial services.

·Engage professionals for repairs and improvements as needed, ensuring quality and timely completion.

·Appoint and oversee contractors for property upkeep, inspecting completed work to ensure standards are met.

·Address and resolve guest and tenant complaints, requests, and issues promptly and professionally.

·Provide daily operational updates to the supervisor and escalate emergencies immediately.

·Organize and manage all on-site staff, ensuring coverage across rosters, shifts, and holidays.

·Monitor and evaluate the performance of service subcontractors (e.g., cleaning, security, pest control, lift services) to ensure consistent quality.

·Manage and control the SGSU operating budget, ensuring financial discipline and transparency.

·Oversee all procurement processes including Purchase Orders (PO), Work Orders (WO), and Requisition Forms (RF).

·Remain available on-call 24/7 to respond to emergency incidents.

Requirements:

·Minimum 10 years’ experience in luxury hospitality, including at least 2 years in a Front Office Manager or equivalent role.

·Higher Diploma or above in Hospitality Management or equivalent

·An effective leader with confidence and spontaneity; fluent in English and Thai; Thailand/ Bangkok knowledge – history, culture and geography, local attractions, restaurants and night spots

Vannee GOLDEN SANDS (Koh Phangan Suratthani)

Job Description

Accor Asia Corporate Offices

Job Description

Regal Hotels International

Job Description

Regal Hotels International

Job Description

Marriott International

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Robinson Department Store Public Co., Ltd.

Job Description

Hyatt Centric Victoria Harbour Hong Kong

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Provide the training to the Front Office associates
• Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

AAPC (Thailand) Limited

Job Description

MASON PATTAYA

Job Description

Job Details

• Room Division Manager oversee the overall management of the operations include; Front office, House Services, Maintenance & Engineering.
• Develops and Implements strategies including guest’s relation, sustainability & CSR project, cost saving projects and loyalty’s programs that will deliver Resort’s vision & mission, Resort’s performance and excellent guest’s satisfaction & experience. 
• Ensure full compliance to resort operating controls, SOP’s, policies, procedures, trainings and service standards.
• Responsible for overall business performance in term of other incomes and room division business performance.

Job Qualifications

• Bachelor’s degree in hotel management or a related field. 
• At least 8 to 10 years’ experience in the hospitality industry, with significant luxury resort and international experience and at least 5 years of experience as a head of the department.
• Excellent computer system skills including hotel software such as MS Office, Opera, Micros and others.
• Excellent in English language both of written and spoken.
• Strong managerial skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. 
• Proactive, Can-do attitude, Excellent Service mind and self-driven personality with friendly service.
• High degree of multi-tasking and time management capability.

Welfare / Benefits

• Service charge (Average 10,000 THB per month)
• Housing Allowance 
• 2 day - off a week
• Public holiday 15 days
• Annual leave 12 days 
• Officer Check (OC) benefits
• Provident Fund
• Group Insurance
• Social Security benefits
• Annual check up
• Laundry service
• Staff New Year party and other activities

Contact

285 M.3 Najomtien, Sattahip, Chonburi 20250 
เว็บไซต์ : www.masonpattaya.com
อีเมล์ : hr@masonpattaya.com
เบอร์โทรศัพท์ : 038 194 699

Chi Art Series Hotel, Bangkok

Job Description

Hilton Resorts and Spas

Job Description

Marriott International

Job Description

Marriott International

Job Description

Sheraton

Job Description

Marriott International

Job Description

AAPC (Thailand) Limited

Job Description

Park Hotel International Ltd

Job Description

Responsibilities:
• Assist to oversee the Front Office operation
• Lead and supervise FO team to perform and maintain good service to guests
• Handle guests’ enquiries or complaints 
• To be the duty in-charge and responsible for the smooth and efficient running of FO

Requirements:
• Form 5 or above, with Hospitality Management is preferred
• Minimum 2 years' Front Office operations experience
• Mature, independent and excellent problem solving skills
• Service-oriented and good in communications and interpersonal skills
• Knowledge of Opera is preferable
• Good command of spoken and written English & Chinese

Benefits:
• 8 Rest days per month
• Discretionary Bonus
• Free Duty meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested candidates, please send full resume with current & expected salary to Administration and Human Resources Manager via e-mail or by fax to 2721 8505 or contact Ms Ngai via Direct Line 2731 2180 

For more information, please visit our website: www.parkhotelgroup.com
Personal data collected will be treated in strictly confidential and only for recruitment purpose.

 

The St. Regis Hong Kong

Job Description

Job Summary

• Serves as the property Manager on Duty and oversees all property operations during the overnight shift.
• Ensures that the highest levels of hospitality and service are provided during the overnight shift.
• Represents property management in resolving any guest or property related situation.
• Personally assisting in resolving any issues and completing tasks.

Requirements

• 8 - 10 years related experience in International 5-star hotels.
• Good interpersonal and communication skills.
• Capable to work independently with multi-tasking ability.

Human Resources Department
28 Harbour Road,
Wanchai, Hong Kong.
Email: srhk.hr@stregis.com

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

__________________________________________________________________________________________________________________________

員工福利 Benefits

• 五天工作 5-Day Work
• 醫療津貼 Medical Insurance
• 交通津貼 Transportation Allowance
• 膳食津貼 Meal Allowance
• 有薪婚假 Marriage Leave
• 生日假期 Birthday Leave

行業 Industry

• 酒店 / 賓館 Hotel / Hospitality

工作種類 Job Category

• 款待 / 酒店 (客戶服務) Hospitality / Hotel (Customer Service)
• 款待 / 酒店 (客戶關係) Hospitality / Hotel (Guest Relations)
• 款待 / 酒店 (前線接待) Hospitality / Hotel (Front Desk / Office)
• 款待 / 酒店 (其他) Hospitality / Hotel (Others)

工作地點 Location

• 灣仔 Wan Chai

經驗要求 Experience

• 8-10 年 / years

Private Advertiser

Job Description

RESPONSIBILITIES:

• Supervises all Front Office employees assigned to his/her shift and ensure that all tasks are performed and completed

• Prepare the department strategies for the onward planning, budgeting, and forecasting

• Collaborate with Human Resources for manpower-related matters.

• Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.

• Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Analyses the rate variance report to ensure rooms revenue control.

• Any other duties as assigned
  

JOB REQUIREMENTS:

• A passion for delivering exceptional levels of guest service

• Able to work independently and as a team

• At least 5 years of relevant experience in a similar capacity

• Team player with positive attitude, enthusiasm and initiative

The Tubkaak Krabi

Job Description

-          Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.

-          Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

-          Monitor Front Office to ensure known repeat guests and other VIPs receive special attention and recognition.

-          Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques.

-          Maintain inter-departmental relationships to ensure seamless customer service.

-          Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.

-          Schedule and regularly conducts routine inspections of areas under control.

-          Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.

-          Interpret computer reports.

-          Compile statistics for front office and provide reports relating to that area.

-          Continually check the accuracy of room count.

-          Approve upgrades and special amenities.

-          Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.

-          Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.

-          Communicate to the General Manager of delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.

-          Maintain all procedures and adheres to them within the hotel guidelines; in particular with emphasis on hotel credit policy.

-          In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.

-          Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

-          Implement Career Development Program within Front Office Department.

-          Work with Human Resources on manpower planning and management needs.

Work with Director of Finance in the preparation and management of the Department’s budget.

Reignwood Holding Co., Ltd.

Job Description

ChatGPT said:

Job Title: Night Manager– Global Heritage Residence

📍 Location: Global Heritage Residence, Reignwood Park, Thailand
⏰ Working Hours: Night Shift (Flexible schedules as required)

Job Summary:

The Night Manager is responsible for overseeing the nighttime operations of luxury residences within the Global Heritage portfolio. This role ensures seamless guest experiences, property security, and high-standard service delivery. The ideal candidate must be proactive, service-oriented, and capable of managing urgent situations efficiently while maintaining the prestige of the residence.

Key Responsibilities:

1. Guest Services & Experience Management

• Ensure all guests and residents receive personalized, five-star service throughout the night.

• Handle late-night check-ins/check-outs, special requests, and VIP services.

• Address guest concerns, complaints, or emergencies with professionalism and discretion.

2. Night Operations & Property Management

• Supervise all nighttime staff, including concierge, housekeeping, and security personnel.

• Conduct regular property inspections to ensure cleanliness, maintenance, and operational readiness.

• Coordinate with day-shift managers for smooth handovers and issue resolution.

3. Security & Emergency Response

• Monitor security systems and ensure guest safety and property protection.

• Respond promptly to emergencies (medical, fire, or security-related incidents).

• Ensure compliance with health, safety, and fire regulations.

4. Administrative & Financial Oversight

• Oversee nightly financial transactions, including billing, invoicing, and petty cash management.

• Prepare daily reports on guest activities, incidents, and property conditions.

• Maintain strict adherence to company policies and service standards.

Qualifications & Skills:

✅ Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• 5+ years of experience in luxury hospitality, villa management, or private estate operations.

• Proven ability to manage night shift operations in a high-end residential or hospitality setting.

✅ Skills & Competencies

• Strong leadership and team management skills.

• Excellent problem-solving abilities and decision-making under pressure.

• High attention to detail and ability to maintain luxury service standards.

• Proficiency in property management systems (PMS), financial reporting, and security protocols.

• Fluent in English (additional languages are a plus).

✅ Personality Traits

• Service-driven mindset with exceptional guest relations skills.

• Ability to remain calm and composed in emergency situations.

• Strong interpersonal skills with the ability to interact with high-net-worth individuals.

Marriott International

Job Description

Hotel Cozi (Castle Peak Road) Limited

Job Description

Responsibilities

• Monitor in daily operations of front office and guest services

• Manage and supervise front desk staff and quality of services

• Handle guests’ enquiries, emergency cases and complaints

• Coordinate and assist with hotel departments to ensure smooth operations 

Requirements

• Diploma holder or above in hospitality management or related disciplines

• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines

• Strong communication, interpersonal and leadership skills

• Candidate with less experience will be considered as Assistant Guest Services Manager

Working Location

Kwai Hing

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at hr @hotelcozi.com.

Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Operation Pinetower Limited

Job Description

HIRING HEAD SOMMELIER, SOMMELIER, GUEST RELATIONS MANAGER, RESERVATIONS, HOST

LALA, a Parisien Restaurant in central under the watch of Chef Franckelie Laloum is looking for an experienced and capable team of people to continue the amazing start we've already had with our opening.

We are looking to hire:

• Head Sommelier

• Sommelier

• Guest Relations Manager

• Reservations

• Host

• Captain

Marriott International

Job Description

Marriott International

Job Description

Marriott International

Job Description

Reeracoen Group

Job Description

About the role

As Room Division Manager, you will be responsible for leading key operational departments such as Front Office, Housekeeping, and Maintenance. You’ll develop and implement strategies to improve guest experience, sustainability, and cost control while ensuring compliance with SOPs and delivering strong revenue and P&L results. This role requires hands-on leadership, strong communication, and extensive luxury hospitality experience.

What you'll be doing

• Room Division Manager oversee the overall management of the operations include; Front office, House Services, Maintenance & Engineering

• Develops and Implements strategies including guest’s relation, sustainability & CSR project, cost saving projects and loyalty’s programs that will deliver Resort’s vision & mission, Resort’s performance and excellent guest’s satisfaction experience

• Drives and delivers Resort’s Revenue, KPIs, Costing and P&L performance of all related departments with effective Strategy, Year plan and Budget

• Ensure full compliance to resort operating controls, SOP’s, policies, procedures, trainings and service standards

What we're looking for

• Bachelor’s degree in hotel management or a related field

• At least 8 years’ experience in the hospitality industry, with significant luxury resort and international experience and at least 5 years of experience as a head of the department

• Good personality

• Experience in personnel supervision and problem resolutions is an added advantage

• Excellent computer system skills including hotel software such as MS Office, Opera, Micros and others

• Excellent in English language both of written and spoken

• Strong managerial skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals

• Able to provide coaching, advice and assistance as required

• Strong communications skills

What we offer

• Service charge

• 2 day -off a week

• Day off-birthday and birthday gift

• Public holiday

• Annual leave

• 2 duty meals per day

• Officer Check (OC) benefits

• Group Insurance

• Provident Fund

• Social Security benefits

• Annual check up

• Laundry service

• Staff New Year party and other activities

Apply now to become our next Room Division Manager!

LOFIS ( Thailand ) Co., Ltd.

Job Description

Job Objectives

The Assistant Guest Excellence Manager is pivotal in elevating the overall guest experience and creating brand awareness and recognition. This role supports the Hotel Manager and Operational HODs to ensure guest feedback is managed, guest activities are monitored for relevance and revenue enhancement. This role will also work closely with the Hotel Marketing Team to ensure brand compliance in operational areas.

Job Requirements

1. Minimum education of bachelor’s degree in Hotel Management or relevant discipline

2. Minimum of 3-5 years in hotel operations or relevant equivalent field.

3. Knowledgeable in hotel operations e.g., Front Office, Executive Floor, Housekeeping, Food & Beverage, Events, etc.

4. Have good English communication skills both in written and spoken.

5. Exceptional communication, negotiation, and interpersonal skills, with a keen attention to detail.

6. Strong leadership and team management skills with the ability to inspire and motivate a diverse team to achieve excellence.

7. Creative mindset with a passion for innovation and a commitment to delivering memorable guest experiences.

8. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Virgin Active (Thailand) Limited

Job Description

What’s the overall purpose of the job?

• Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.
• Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.
• Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

• Minimum 2 years' experience in comparable position
• Experience in delivering impeccable customer service and responding to feedback and complaints
• Relevant tertiary qualifications or equivalent experience
• Excellent communication (in- person)
• Exceptional customer service
• Superior knowledge of local and national OH&Sregulations
• Number savvy and proficient with calculations
• Understanding of health and fitness industry is desirable
• MS Office (Word, Excel, Outlook) – intermediate
• Customer Relationship Management (CRM) database – intermediate
• Fluent written and spoken Thai and English language

JW Marriott

Job Description