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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

THE WESTIN SINGAPORE

Job Description

GP Hotel Management Pte. Ltd.

Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 5 days’ work week
• Mobile and Duty meal allowance
• Attractive incentives and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures
• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
• Monitor room inventory closely and ensure effective utilisation of rooms
• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
• Identify and resolve deviations and irregularities in operations
• Plan manpower allocation and ensure smooth operations
• Provide coaching and guidance to improve staff work performance
• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry
• Passionate in delivering exceptional level of guest service
• Strong communication and problem-solving skills
• Works well under pressure in a fast-paced environment
• People-centric, outgoing, independent, and resilient
• Able to work shifts, including on weekends and public holidays

Grand Copthorne Waterfront Hotel Singapore

Job Description

• Responsible for the operations of Front Office functions
• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.
• Review work processes for possible improvements and efficiency
• Handles all guest complaints/ feedback in a professional manner
• Follow up on guest complaints efficiently and take corrective action
• Provides on-site support to guests' needs and queries
• Oversee and supervises guests arrivals and departures with the front office team
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
• Ensures all reception and cashiering procedures are performed in accordance with established standards
• Works closely with other operational departments to provide seamless and consistent guest service
• Train new and existing staff to ensure consistency in service delivery
• To coordinate guests and staff during an emergency evacuation
• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest
• Performs any other job tasks assigned by the Front Office Manager

• Minimum O levels, Diploma or equivalent
• At least 2 years of relevant working experience in a similar capacity
• Good knowledge on PMS Opera
• Strong problem solving and analytical skills
• Excellent communications skills
• Customer service oriented and able to handle challenging situations professionally
• Ability to perform under pressure in a fast-paced environment
• Able to work shifts, weekends and public holidays

Worldwide Hotels Management (V) Pte Ltd

Job Description

RAFFLES SENTOSA SINGAPORE

Job Description

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group)

Job Description

To perform all desk related functions including guests’ movements not limited to check in, check out, rooming the guest on arrival. They are not confined 8 hours behind the desks but going out of the confinement and extending the service where needed. Not forgetting in making room reservation, activities and transfer. Also, to ensure the smooth flow of all activities that is happening in the property.

Your responsibilities will be:

Quality Assurance / Guest Services 

• Ensuring employees are offering exceptional customer service 
• Ability to satisfactory communicate in English and/or any foreign language with guests, management and co-workers to their fullest understanding 
• Making sure customers are happy with the service and products 
• Delegating duties with proper handover
• Helping to implement Front Desk policies 
• Motivating employees 
• Handling cash and end of day checking 
• Dealing with customer complaints and issues 
• Develop product knowledge to ensure accurate delivery of service. 
• Provide the Management Daily Report 
• Ensure all information files are maintained throughout the year. 
• Ensure all guest transfers day tours are followed up. 
• Complete any paperwork for arriving/departing guests. 
• Promote and sell activities, ensuring that all guests are informed of all products and the targets set met and exceeded. 
• Ensure that all guests are welcomed on their arrival at the hotel and are shown to their allocated rooms; resolve any issues that may arise effectively. 
• Assist the Front Office Manager in providing guests with an informative welcome providing details of our resorts. 
• Ensure that guest expectations are met and a positive and friendly atmosphere is promoted. 
• Deal with any guest issues promptly and effectively. 
• Ensure guest is encouraged to complete the Guest Service Questionnaires. 
• Ensure all Health and Safety procedures are implemented according to Company standards. 
• Ensuring all tasks is carried out above and beyond expectations. 

 Communication 

• Keep the Team Leader/Duty Manager/FOM and all staff informed on all relevant issues & updates daily. 
• Communicate to Team Leader/Duty Manager/FOM all issues resolved or which cannot be resolved locally, or, which will have high customer/financial impact verbally. 
• To ensure that the circle of communication is closed by ensuring what have been communicated is being relayed on and followed up. 

Operations

•  Ability to input and access information into the hotel system. 
• Ability to perform job functions to standards under pressure of any arrivals/departures within any given period of time. 
• Ability to work without direct supervision. 
• Ability to be a clear thinker, analyse and resolve problems pertaining to hotel standards. 
• Ability to prioritize and organize work assignments and delegate work. 
• Ability to maintain excellent guest relations. 
• Ability to direct performance of staff and follow up with corrections where needed. 
• Maintain excellent communication with all other departments especially Housekeeping, Reservations, Sales and Food & Beverage departments in regards to their needs. 
• The ability to ensure adherence to all credit procedures in the Front Office; review Credit Authorization list and follow up on credit problems with Day Auditor and Front Office Manager 
• Ability to focus attention on details by doing daily rounds of the guest rooms and public areas. 
• Ability to suggestively sell available rooms at highest rate possible. 
• Ability to remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive. 
• Ability to ensure security and confidentiality of guest and hotel information. 
• Ability to maintain excellent grooming and dress codes for all staff workers.
• Chairing daily briefing
• To carry out any other duties as and when instructed by the Management from time to time.

To be eligible for this role, you will require:

• Diploma / Degree in Hotel Management or equivalent.
• Must have proven customer relationship skills.
• Previous hotel managerial & leadership experience is an asset.
• Proper communication skills (Oral & Written).
• Must be able to organize time effectively
• Must be able to work in a with minimal supervision   
• Computer literate, competent in Ms Office, Ms Excel and Ms Power Point.

Sheraton Kuching Hotel

Job Description

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Orchard Rendezvous Hotel
• Rendezvous Hotel Singapore

• Responsible for the proper, efficient and profitable functioning of the Hotel.
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 4 years of experience in hospitality and Opera knowledge

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

THE OUTPOST HOTEL SENTOSA

Job Description

OASIA RESORT SENTOSA

Job Description

CapitaLand Group

Job Description

Dao by Dorsett AMTD Singapore

Job Description

SUMMARY:
 Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times 
 Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing
resources.
 Assists in the daily maintenance of room inventory status to achieve optimal levels of
revenues while maintaining high levels of guest expectations.
 To be highly visible throughout the operation in guest contact areas.
 Checks the accuracy and transmission of reports and cooperates with Sales and Marketing
in planning forecasts.

DUTIES & RESPONSIBILITIES:
 Responsible for greeting and fond farewell for VIP and special attention guests.
 Oversee front desk operations and ensure client receives 100% satisfaction
 Resolve guest complains in a timely manner and respond on time to any complaints
 Participate in interacting with guests and ensuring that shift duties are handled by front desk
employees
 Handling of guest security and creating functional emergency procedures.
 Ensures that all associates under Front Office department have updated job descriptions,
appraisals and are given clear development opportunity guidelines.
 In coordination with the Human Resources Department, ensures that Front Office associates
undergo adequate training and that it is carried out in their day-to-day activities.
 Produces all department budgets and develops strategies to ensure they are achieved.

Katong Holdings Pte Ltd

Job Description

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

People:

• Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. 
• Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
• Assist with third party vendor induction and support in managing the performance of third party vendors
• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
• Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
• Ensure ‘one team approach’ and quality service through daily communication and coordination.
• Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
• Develop, implement and monitor team member succession planning to ensure future strength.
• Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
• Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
• Carry out the special needs and requests of guests and repeat visitors.
• Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. 
• Drive improvement in guest satisfaction goals.  Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback and build relationships.
• Responsible for IHG Rewards Club enrolment and recognition.
• Assist guest services agents in all Reception tasks.
• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.                               
• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

Qualifications and requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals
• Birthday Off
• Medical Benefits
• Medical & Dental Benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.

Four Points by Sheraton Boracay

Job Description

Courtyard by Marriott Melaka

Job Description

Simon Consultancy Pte Ltd

Job Description

Job Descriptions:

• Oversees the day-to-day operations of the hotel and Front Office operations, and in turn provide an overall positive experience to our guests during their stay.
• Assist in coordinating with Reception colleagues on group arrivals and departures in the absence of the Assistant Managers.
• Assist in conducting shift briefings and provide feedback and information to the team in the absence of the Assistant Managers.
• Attend to guest requests/feedback and ensure the guests’ positive stay experience.
• Manage reception, cashier, telephone, reservation, and baggage services within the Front Office. Monitor junior staff's behavior and performance for a positive guest experience.
• Handle security-related tasks, such as directing guests in case of incidents and addressing undesirable behavior or individuals in coordination with security.
• Optimize room usage to increase revenue by closely monitoring room inventory.
• Ensure guests receive prompt, courteous service and manage guest check-in/check-out processes.
• Maintain an appropriate cash float and authorize rate changes, paid outs, cash advances, and check acceptance following established procedures and credit policies.

Requirements:

• 3 year’s experience in a supervisory role within Hotel Front Desk operations.
• Degree in Hospitality Management / Tourism studies is advantageous.
• Exceptional leadership and people management skills.
• Friendly, professional disposition and passionate about delivering exceptional levels of customer service.
• Confident and ability to deliver effective problem-solving while under pressure.
• Willingness to perform night shift duties / work during the weekends & public holidays.

Only shortlisted will be notified.

Fairmont Singapore & Swissôtel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Duty Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Provide management presence by assisting colleagues in handling feedback
• Provide department orientation and training of the hotel service standards, procedures and programmes
• Control availability of rooms and action accordingly
• Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
• Liaison between Front Office departments and rest of hotel for effective guest experience
• Lead the Front Office team to personalize the guest arrival/departure experience
• Be involved in the arrival, rooming, and departure of key/VIP guests
• Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards
• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations
• Presence in the Front Office and lobby area at critical guest flow time
• Conduct daily briefings presenting business issues and hotel information
• Co-ordinate full house activities, handle pledge relocates by sending and welcoming guest back
• Ensure safety, health, security and loss control policies and procedures at the desk are in compliance
• Conduct Night Audit process for the hotel
• Ensure strict compliance of the Credit Card Privacy – PCI
• Ensure strict compliance to the Cash Float SOP
• Provide direction and leadership to the HEAT Team and if needed, call for evacuation of guests, colleagues external parties in the hotel from areas threatened by fire, flood, bomb threats or civil disturbance
• Responsible to enhance skills of colleagues and team leader in various aspects of operations by constantly monitoring their performance levels
• Vigilant in regard to in-house credit matters and act upon any discrepancies
• Support individual team members to achieve personal & professional goals

Qualifications:

• Minimum A level or diploma in hospitality management, university degree preferred
• Minimum 3 years hotel front office experience and 1 year supervisory or management experience
• Read, write, speak English fluently
• Technical knowledge of Front Office operations
• Well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• People oriented
• Able to work under pressure and independently
• Able to sensitivity and discretion in supporting guest needs
• Detail-oriented, organized and very flexible with working extended hours
• Energetic with a positive attitude

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Courtyard Kuala Lumpur South

Job Description

Mercure Kuala Lumpur Shaw Parade

Job Description

RK Recruitment Pte. Ltd.

Job Description

Job Info:

Working days: 5 days/week
Working hours: Fair rotational shifts

Job Scope:

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Ormond Group Sdn Bhd

Job Description

We view ourselves as a scrappy start-up and as a vital member of the team, you will be expected to roll up your sleeves and get stuck in. Broadly, responsibilities as part of this role include: 

Guest relation duties :

• Be sure the hotel lobby and public areas are occupied, particularly at busy times
• Have conversations with the guests and provide general assistance
• Be resourceful and manage, record as well as resolve all Guest complaints promptly 
• Make sure VIP Guests and major corporate clients feel welcomed upon arrival
• Stay on top of your game and coordinate the services and special facilities that should be provided to long-stay Guests
• Be aware of all credit procedures and ensure they are applied
• Keep yourself updated on all hotel products, services, policies and emergency procedures
• Keep your eyes peeled on Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
   

Management & administration duties :

• Keep spirits high whilst training, motivating, supervising, coaching, developing, empowering and disciplining subordinates.
• Be able to provide constant feedback to Hotel Manager/General Manager on subordinates’ performance.
• Handle, record and follow through with management issues or emergencies that arises
• Be competent - complete and distribute all required reports. 
• Keep things flowing while maintaining the methods and procedures practised for compliance with the standard operating procedures.
• Be in charge of monthly rosters.
• Keep your helping ready to assist in maintaining personnel files and records in compliance with labour laws.
• Be vigilant. Authorize paid outs as per established procedure. Ensure proper back up documents are attached. Review and authorize all corrections, adjustments and deletions.
• Use your eye for detail to review the Daily Night Audit for accuracy.
• Keep the cash in check. Review Daily Cash Drop with Settlement Reports and perform bank deposit daily. 
• Use your eye for detail to review Daily Occupancy Report to ensure accuracy.

Safety, health/hygiene & environment duties :

• Make sure all surrounding hotels areas kept in shape.
• Ensure everything is clean and follows the appropriate standards of safety. Make sure there aren’t any cockroaches lurking and take care of the hygiene of the premise and surroundings in compliance with all health, fire/safety and local municipal regulations.  
• Keep everything in check with outside contractors/vendors, café operators and convenience store to ensure operational compliance and provide constant feedback to General Manager 
• Do not let lost things stay lost. Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. 
• A safe hotel equals a happy guest. Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Miscellaneous :

• Be prepared to do anything deemed necessary for the smooth operations of the hotel or instructed by the Hotel Manager/General Manager. 

To successfully fill this role, you will have the right attitude, behaviours, skills, and values that follow:

• You have previous experience in a customer-focused industry with leading or supervisory role.
• You possess good knowledge of Health, Safety and Security procedures. 
• A sudden earthquake would not scare you. 
• You only associate pressure with cookers.
• You are a people-centric leader. You can push and inspire individuals at the same time. 
• You can have in depth conversations about anything. 
• You have a passion to serve.
• You are a huge people person – a natural host and promote a hospitable attitude.
• You’ll live and breathe Ormond values.
• You take pride in how you look (of course, in accordance to societal standards)
• Marie Kondo is one of your inspirations and you can tell if something sparks joy or not.
• You can fire up all sides of your brain and multi-task.
• Your alter ego is Mr/Mrs Positive.
• You can spread your wings to fly on your own as well as flock with other members of the team.
• You’re experienced with social media.
• Language is your strong suit (English and Malay).
• You are available to work when required including weekends, public holidays and at nights. 
  
   

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

1. Previous role as a Senior Supervisor or Duty Manager in a similar quality hotel.
2. A degree or diploma in Hotel Management or equivalent.
3. An in-depth knowledge of the hotel, leisure or service sector.

PT Cap Karoso Development

Job Description

Cap Karoso, a beach resort & farm located in Southwest Sumba (Nusa Tenggara Timur), equipped with 44 rooms and 20 villas and a three-hectare organic farm. Cap Karoso itself is surrounded by miles and miles of a wild beach and a few sparse traditional villages.

We are looking for Assistant Front Office Manager with requirement as follows.

Requirement :

• Indonesian citizenship
• Minimum 2 years experience in similar role within hospitality industry
• Has a background in 5-star hotel or in luxury brand
• Able to handle complaints & specific guest requests
• Excellent leadership and team management skills
• Excellent communication in English both in written and verbal

30 Bencoolen Pte Ltd

Job Description

SG HOTELS PTE. LTD.

Job Description

PLENITUDE IPOH SDN. BHD.

Job Description

Duty Manager oversees the daily operations of the hotel, ensuring that guests receive high-quality service and that all departments run smoothly. This role requires strong leadership, excellent customer service skills, and the ability to handle various operational tasks effectively. The Duty Manager serves as the primary point of contact for both guests and staff during their shift, handling any issues that arise and ensuring a positive guest experience.

Key Responsibilities:

Guest Services and Satisfaction

• Greet guests and ensure their needs are met promptly and professionally.
• Address guest complaints or issues and resolve them efficiently to ensure satisfaction.
• Oversee VIP arrivals and departures, ensuring personalized service is provided.

Staff Supervision and Support

• Supervise front desk, housekeeping, and other departmental staff to ensure high service standards.
• Conduct briefings with team members at the start of each shift to communicate daily goals and events.
• Provide on-the-job training, coaching, and support to staff as needed.

Daily Operations Management

• Monitor hotel operations to ensure all departments are functioning smoothly.
• Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and service standards are maintained.
• Coordinate with various departments (Housekeeping, Maintenance, Food & Beverage) to ensure any issues are addressed promptly.

Safety and Security

• Act as the primary contact for emergencies, coordinating with relevant departments and emergency services.
• Ensure all health and safety protocols are followed, including evacuation procedures.
• Maintain a calm, organized approach in high-stress situations to ensure guest and staff safety.

Financial Responsibilities

• Oversee cash handling, including cash reconciliations and deposits.
• Authorize discounts, refunds, or compensations as needed to resolve guest issues.
• Monitor room occupancy, rates, and upsell opportunities to maximize hotel revenue.

Administration and Reporting

• Prepare end-of-shift reports detailing guest feedback, operational issues, and any incidents that occurred.
• Communicate important information to the General Manager and other department heads.
• Participate in departmental meetings to discuss operations, guest satisfaction, and areas for improvement.

Qualifications:

• Education: Bachelor’s degree or diploma in Hospitality Management, Business, or a related field.
• Experience: Minimum of 2 years in a supervisory or managerial role in the hospitality industry.
• Skills:
  • Strong leadership and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to stay calm and professional in high-pressure situations.
• Other Requirements: Flexible availability, including evenings, weekends, and holidays.

Sheraton Imperial Kuala Lumpur Hotel

Job Description

Shangri-La Rasa Sayang, Penang

Job Description

AVILLION HOTEL CAMERON HIGHLANDS

Job Description

Qualifications & experience

• - Minimum 3 years in a supervisory or managerial position. - Excellent communication, leadership, and problem-solving skills. Ability to handle multiple tasks and work under pressure. - High school diploma or equivalent. - Proficiency in hotel management software and Microsoft Office Suite.

Tasks & responsibilities

• - Manage front office staff, provide training, monitor their performance and resolve guest request & complaints. - Supervise Front Office daily operations. - Prepare daily operational reports, inventory and handle communication with other departments. - Respond to and manage emergency situations.

Benefits

• - Competitive salary and benefits package - Opportunities for professional development and career growth - A dynamic and supportive work environment - Employee discounts and perks - Hostel for employees

Momentus Hotel Alexandra

Job Description