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	Restaurant and Banquet Manager	Featured
	Settha Palace Hotel	Laos - Vientiane

Settha Palace Hotel

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
Training up your staff to deliver a high standard of friendly and personalized service to guests
Managing daily F&B operations of the restaurant, bar and banqueting
Soliciting guest feedback
Using that feedback to help us improve our F&B operation
Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

You love the business of Fine Dining within the context of a small boutique hotel.
You have a strong and adventurous disposition.
You love exploring new cultures.
You love communicating with people, even if they have trouble understanding you.
You truly love the sense of achievement in training up your team and making things happen with them.
You are flexible and can change focus quickly.
You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

You have to bring your family with you.
You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
Banqueting experience is highly desirable
Previous experience living/working outside your home country, preferably in Asia.
Good F&B business acumen.

You'll get:

A core role with a unique and leading boutique hotel in Laos.
The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
An environment where you're given opportunity to grow.
Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Apply Now

	Front Office Manager	Featured
	Settha Palace Hotel	Laos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

For our refined and personalized hotel, we are now welcoming applicants for the position of Front Office Manager to lead our reception and guest relations team in delivering a seamless, "home away from home" experience.

Day-to-day, you'll be...

Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
Training up your staff to deliver a high standard of friendly and personalized service to guests
Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
Soliciting guest feedback and using it to constantly elevate our guest journey.
Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

You love the boutique hotel business and the intimacy of a small, high-end property.
You have a strong and adventurous disposition and love exploring new cultures.
You love communicating with people, even when there are language or cultural barriers.
You find a sense of achievement in training up your team and making things happen with them.
You are flexible and can change focus quickly.
You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
Previous experience in front office management in a luxury environment
Previous experience living/working outside your home country, preferably in Asia.
Strong administrative skills and business acumen.

You'll get:

A core role with a unique and leading boutique hotel in Laos.
The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
To work with a wonderful multi-national management team, led by a dynamic General Manager.
An environment where you're given opportunity to grow.
Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Apply Now

	Assistant Hotel Accountant	Featured
	Settha Palace Hotel	Laos - Vientiane

Settha Palace Hotel

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
Ensuring that the bookkeeping is done accurately.
Assist with preparing the monthly Financial Package.
Handling & monitoring the General Ledger Accounts.
Daily auditing of all records pertaining to revenue of the hotel.
Prepares daily income and statistics reports.
Prepares relevant documents for incorporation in the monthly accounts.
Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

4-year bachelor's degree in Finance and Accounting or related major.
Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
2 years work experience required.
Good command of English language.
Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

You have to bring your family with you.
You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Apply Now

	Director of Guest Experience	13-Aug-2025
	City Dynamic Co., Ltd. \| 56993	- Bangkok

This job post is more than 31 days old and may no longer be valid.

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Director of Guest Experience (DoGE) is entrusted with curating an authentic and memorable atmosphere at the premier sales gallery in Bangkok for our prestigious Wireless Road project. This role mirrors the responsibilities of managing the guest experience in a top-tier hotel—ensuring a warm welcome and attentiveness to guest needs. The DoGE will collaborate closely with a leading third-party hotel operator to incorporate world-class hospitality standards and expertise into the daily operations of SGSU.

Duties and Responsibility:

·Foster a culture of authentic hospitality by ensuring team members have the competence, confidence, and support to make every guest interaction warm, attentive, and memorable.

·Oversee and coordinate all activities within the show units to ensure seamless operations.

·Deliver exceptional guest satisfaction by maintaining high service standards from arrival to departure.

·Ensure the sales gallery is consistently well-maintained, visually appealing, and safe—with proper lighting, signage, accessible entrances, car park, and disability access.

·Lead, mentor, and manage subcontractor staff to achieve optimal performance and uphold brand standards.

·Monitor inventory levels and liaise with suppliers to ensure timely stock replenishment.

·Develop and regularly update emergency response plans and evacuation procedures.

·Schedule and supervise routine building maintenance and janitorial services.

·Engage professionals for repairs and improvements as needed, ensuring quality and timely completion.

·Appoint and oversee contractors for property upkeep, inspecting completed work to ensure standards are met.

·Address and resolve guest and tenant complaints, requests, and issues promptly and professionally.

·Provide daily operational updates to the supervisor and escalate emergencies immediately.

·Organize and manage all on-site staff, ensuring coverage across rosters, shifts, and holidays.

·Monitor and evaluate the performance of service subcontractors (e.g., cleaning, security, pest control, lift services) to ensure consistent quality.

·Manage and control the SGSU operating budget, ensuring financial discipline and transparency.

·Oversee all procurement processes including Purchase Orders (PO), Work Orders (WO), and Requisition Forms (RF).

·Remain available on-call 24/7 to respond to emergency incidents.

Requirements:

·Minimum 10 years’ experience in luxury hospitality, including at least 2 years in a Front Office Manager or equivalent role.

·Higher Diploma or above in Hospitality Management or equivalent

·An effective leader with confidence and spontaneity; fluent in English and Thai; Thailand/ Bangkok knowledge – history, culture and geography, local attractions, restaurants and night spots

	Assist front office manager	13-Aug-2025
	Vannee GOLDEN SANDS (Koh Phangan Suratthani) \| 56989	- Ko Pha-ngan, Surat Thani

This job post is more than 31 days old and may no longer be valid.

Vannee GOLDEN SANDS (Koh Phangan Suratthani)

Job Description

ตำแหน่ง : Assist front office manager

รายละเอียด

**Skills for Guest Experience Manager in a Hotel:**

- Exceptional communication and interpersonal skills, fluent in English.
- Strong leadership abilities with a guest-first mindset.
- Proficient in managing guest feedback and resolving concerns promptly and professionally.
- Expertise in creating personalized guest experiences to ensure satisfaction and loyalty.
- In-depth knowledge of hospitality standards, industry trends, and customer service excellence.
- Skilled in staff training and development to enhance service quality.
- Ability to control emotions and remain calm under pressure, ensuring smooth problem-solving.
- Good heart, empathetic approach, and dedication to delivering exceptional guest experiences.
- Flexible, detail-oriented, and passionate about maintaining high hotel standards.

แผนก:

Front Office

จำนวน:

1 อัตรา

ระดับการศึกษา:

ไม่ระบุ

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

Human Resource Department

อีเมล์:

hrm@vanneegoldensands.com

เบอร์ติดต่อ:

077375339

ลงประกาศเมื่อ:

13 ส.ค. 68

สวัสดิการ

อาหาร 3 มื้อที่ห้องอาหารพนักงาน
ชุดเครื่องแบบพนักงาน
ซักรีดชุดยูนิฟอร์ม
หอพักฟรี
วันหยุดประจำสัปดาห์ 6-7 วันต่อเดือน
วันหยุดนักขัตฤกษ์
วันหยุดคล้ายวันเกิด 1 วัน
วันหยุดพักผ่อนประจำปี เริ่มต้นที่ 8 วันต่อปี อยู่ที่ระดับของพนักงาน
ปรับประจำปี
เลี้ยงสังสรรค์พนักงานประจำปี
เลี้ยงสังสรรค์วันคล้ายวันเกิดพนักงานประจำเดือน

วิธีการสมัคร

ส่งประวัติการทำงาน Resume ช่องทางอีเมลล์ hrm@vanneegoldensands.com หรือช่องแอดไลน์ ID 0656247478
หลักฐานในการสมัครงาน
1. ประวัติส่วนตัว
2. รูปถ่าย ควรเป็นรูปถ่ายหน้าตรงขนาด 1 หรือ 2 นิ้ว โดยเป็นรูปสีหรือขาวดำก็ได้ แต่ขอให้เป็น การแต่งกาย ที่สุภาพ
3. สำเนาวุฒิการศึกษา/ ใบรับรองการศึกษา ได้แก่ Transcript และสำเนา ใบปริญญาบัตร
4. สำเนาบัตรประชาชน
5. สำเนาใบเปลี่ยนชื่อ-สกุล
6. สำเนาทะเบียนบ้าน
7. สำเนาหลักฐานการพ้นภาระทางการทหาร
8. สำเนาหนังสือรับรองการผ่านงานหรือการฝึกงาน

	Front Office Executive (BITEC)	12-Aug-2025
	BHIRAJ BURI GROUP \| 56960	- Bang Na, Bangkok

This job post is more than 31 days old and may no longer be valid.

BHIRAJ BURI GROUP

Job Description

Job Responsibility :

Strategic planning and compliance programs
Providing service for internal and external customers
Telephone service
Welcome and assist to VIP/VVIP Guest
Business Center Service
Handling guests complaint
Case management found the cases of missing and disappeared (Lost & Found)
Coordination and service locations

Job Specification :

Bachelor’s degree in any field.
Bachelor Degree or higher in any field.
At least 3 years’ experience in service.
Good analytical, problem solving.
Ability to work well under pressure with service minded and strong interpersonal skills
Good computer skills especially in MS Office.
Good command in English Language.

	Guest Service Manager	12-Aug-2025
	Accor Asia Corporate Offices \| 56956	- Bangkok

This job post is more than 31 days old and may no longer be valid.

Accor Asia Corporate Offices

Job Description

Company Description

Pullman Bangkok Hotel G offers 469 modern, stylishly designed rooms that will make your stay extra pleasurable, by combining comfortable features alongside trendy vibes. With our floor-to-ceiling windows, guests can take in a wide view of Bangkok from each private room, without experiencing any interruptions from the busy city.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

Supports, trains, supervises Front Office, Club Lounge, Bell Boy team.
Handles daily operation of Front Office Department, plus night shift.
Coordinates Front Office SOPs, guest satisfaction, reservation, guest history and room assignment.

Qualifications

Minimum 2 years of experience as manager position.
Have strong ability to handle and drive Guest experience
Fluent in English written and oral.

	Guest Experience Manager/ Reception Manager	12-Aug-2025
	Regal Hotels International \| 56978	- Causeway Bay, Wan Chai District

This job post is more than 31 days old and may no longer be valid.

Regal Hotels International

Job Description

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages twenty-six hotels. Committed to exceeding the needs of each and every guest, all Regal Hotels provide first-class international guestrooms and facilities including state-of-the-art meeting rooms.

Under Regal’s portfolio, there are eight hotels in Hong Kong, namely Regal Airport Hotel, Regal Hongkong Hotel, Regal Kowloon Hotel, Regal Oriental Hotel, Regal Riverside Hotel, iclub Fortress Hill Hotel, iclub Sheung Wan Hotel and iclub Wan Chai Hotel. In China Mainland, Regal manages hotels in cities including Regal Kangbo Hotel and Regal Kangbo Hotel & Residence in Dezhou, Regal Financial Center Hotel in Foshan, Regal Airport Hotel, Xi’an in Xi’an, iclub Yuhong Hotel in Zhengzhou and four hotels in Shanghai, namely Regal International East Asia Hotel, Regal Jinfeng Hotel, Regal Plaza Hotel & Residence and Regal Shanghai East Asia Hotel. Eight separate hotels will be opened within the next few years in Hong Kong and major cities in China including Chengdu, Jiangmen, Kunshan and Zhengzhou.

Regal Hotels International also owns the DoubleTree by Hilton Hotel & Conference Center La Mola, located in Barcelona, Spain.

We invite applications for the following position:

	Guest Experience Manager/ Reception Manager	12-Aug-2025
	Regal Hotels International \| 56987	- Causeway Bay, Wan Chai District

This job post is more than 31 days old and may no longer be valid.

Regal Hotels International

Job Description

Regal Hotels International also owns the DoubleTree by Hilton Hotel & Conference Center La Mola, located in Barcelona, Spain.

We invite applications for the following position:

	Front Office Executive	12-Aug-2025
	Worldwide Hotels Management (H) Pte. Ltd. \| 57138	- Central Region

This job post is more than 31 days old and may no longer be valid.

Worldwide Hotels Management (H) Pte. Ltd.

Job Description

Responsibilities:

Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

Minimum Secondary Education
Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
Able to speak and understand English
Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.
Independent and able to work under pressure.
Comfortable to work during weekends and public holidays.
Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

	Front Office Manager25130138	12-Aug-2025
	Marriott International \| 56945	- Chiang Mai

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of responsibility.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

• Ensures compliance with all Front Office policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

	Guest Service Center25129778	12-Aug-2025
	Marriott International \| 56970	- Chiang Rai

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

	Guest Experience Expert25129161	10-Aug-2025
	Marriott International \| 56939	- Chiang Mai

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

	Manager, Guest Engagement Center25127741	9-Aug-2025
	Plaza Athenee Hotel (Thailand) Co., Ltd. \| 56927	- Bangkok

This job post is more than 31 days old and may no longer be valid.

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

JOB SUMMARY

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Tracks all guest issues from various sources and report results.

• Ensures guest requests/issues are logged.

• Oversees the financial aspects of the department including purchasing and payment of invoices.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Identifies trends in guest issues for resolution.

• Schedules and supervise staff to ensure prompt, friendly, and attentive service.

• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.

• Coordinates the process of receiving and resolving guest issues and requests.

Supporting Management of Guest Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages all day-to-day operations.

• Understands employee positions well enough to perform duties in employees' absence.

Supporting Human Resource Activities

• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Assists in recruitment, hiring, training, and orientation of department personnel.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.

• Performs departmental administrative duties.

• Addresses complaints and serves as Manager on Duty as needed.

• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

	Guest Service Agent - Korean Speaking25127745	9-Aug-2025
	Plaza Athenee Hotel (Thailand) Co., Ltd. \| 56928	- Bangkok

This job post is more than 31 days old and may no longer be valid.

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

	Guest Service Supervisor - Grande Centre Point Ploenchit	9-Aug-2025
	L & H Hotel Management Co., Ltd. \| 56929	- Bangkok

This job post is more than 31 days old and may no longer be valid.

L & H Hotel Management Co., Ltd.

Job Description

การจ้างงาน

full-time

- Bachelor's degree or higher in Tourism and Hospitality Management, English, or related fields
- At least 3-5 years direct experience in a similar role
- Good English communication skills
- Ability to communicate in Chinese, Japanese, Korean, or Arabic is a plus
- Good understanding of hospitality and service industry
- Presentable appearance with a service-minded attitude
- Strong team player
- Excellent interpersonal skills
- Able to handle problems and unexpected situations efficiently
- Energetic and enthusiastic
- Creative and proactive
- Proficient in basic computer programs

- Ensure smooth operations during guest check-in and check-out processes
- Provide assistance, support, and problem resolution for guests
- Coordinate with internal departments, cross-functional teams, and external service providers to support guest services
- Offer information and assistance to guests regarding hotel facilities and local attractions
- Record and prepare necessary reports for management and related departments
- Attend meetings and training sessions as assigned by the company
- Perform other tasks as assigned

Competitive Service Charge - Performance-based salary - annual salary adjustment

* 5-day work week
* Training & Development program
* Vacation and Public Holiday
* Social Security
* Group Insurance (IPD)
* OPD 36,000THB per year
* Dental Allowance 6,000THB per year
* Provident Fund
* Uniform
* Meal Allowance 2,500THB per month
* Lunch Coupon
etc.

Service Charge

ไม่ข้อมูล

	Assistant GRO Manager (German Speaker only)	9-Aug-2025
	Robinson Department Store Public Co., Ltd. \| 56914	- Ko Samui, Surat Thani

This job post is more than 31 days old and may no longer be valid.

Robinson Department Store Public Co., Ltd.

Job Description

Email: Rittichai.Warit@robinson.com, Sureewan.Saetan@robinson.com
Tel: 076427507

โรงแรม, ที่พัก

“Join Us, for A New Experience Every Day”

Engineer & Human Resources

Human Resources

Front Office

Accounting

Financial Controller (1) Urgent

Admin

รายละเอียด

JOB SPECIFICATION:
-To assist in overseeing the Guest Relations team and ensure the highest level of customer satisfaction.
-The role focuses on welcoming guests, resolving issues efficiently, and coordinating with various departments to provide a personalized and memorable guest experience.

JOB REQUIREMENT:
-Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field
-Minimum 2-3 years of experience in guest relations, front office, or customer service in the hospitality industry
-Prior supervisory experience is an advantage
-Fluent in English (spoken and written)
-Proficient in using hotel property management systems (e.g. OPERA)
-Basic computer literacy (MS Office – Word, Excel, Outlook)
-Strong interpersonal and communication skills
-Customer service mindset and conflict resolution ability
-Attention to detail and ability to multitask
-Professional appearance and presentation

แผนก:

Front Office

จำนวน:

1 อัตรา

ระดับการศึกษา:

ปริญญาตรี ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

HR Dept.

อีเมล์:

Rittichai.Warit@robinson.com

เบอร์ติดต่อ:

076427507

ลงประกาศเมื่อ:

08 ส.ค. 68

	Guest Service Center	9-Aug-2025
	Robinson Department Store Public Co., Ltd. \| 56915	- Ko Samui, Surat Thani

This job post is more than 31 days old and may no longer be valid.

Robinson Department Store Public Co., Ltd.

Job Description

Email: Rittichai.Warit@robinson.com, Sureewan.Saetan@robinson.com
Tel: 076427507

โรงแรม, ที่พัก

“Join Us, for A New Experience Every Day”

Engineer & Human Resources

Human Resources

Front Office

Accounting

Financial Controller (1) Urgent

Admin

รายละเอียด

JOB SPECIFICATION:
-To serve as the main point of contact for all internal and external guest communications, ensuring efficient and courteous service by phone or messaging systems.
-The Guest Service Center Agent plays a key role in providing prompt responses to guest requests, inquiries, and concerns to enhance the overall guest experience.

JOB REQUIREMENT:
-High school diploma or equivalent required
Diploma or Bachelor’s degree in Hospitality Management, Communications, or a related field is preferred
-Minimum 1 year of experience in a customer service, call center, or front office role
-Previous hotel experience is an advantage but not mandatory
-Proficient in English (spoken and written)
-Basic computer skills (MS Office, email systems)
Familiarity with hotel software systems such as PMS/Opera is preferred
-Excellent telephone manners and verbal communication
-Strong listening and problem-solving abilities
-Ability to multitask and remain calm under pressure
-High attention to detail and accuracy
-Team-oriented with a positive, professional attitude

แผนก:

Front Office

จำนวน:

1 อัตรา

ระดับการศึกษา:

อนุปริญญา/ปวส. ขึ้นไป

เวลาทำงาน:

งานชั่วคราว

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

HR Dept.

อีเมล์:

Rittichai.Warit@robinson.com

เบอร์ติดต่อ:

076427507

ลงประกาศเมื่อ:

08 ส.ค. 68

	Duty Manager/Assistant Manager - Front Office	9-Aug-2025
	Hyatt Centric Victoria Harbour Hong Kong \| 56934	- North Point, Eastern District

This job post is more than 31 days old and may no longer be valid.

Hyatt Centric Victoria Harbour Hong Kong

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
Conduct development and performance reviews, identifying key personnel for further development and structured career path
Provide the training to the Front Office associates
Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
Perform adhoc job tasks assigned by the hotel management

Qualifications

Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
Familiar with Opera System
Excellent command of spoken English and Putonghua
Good training skills and communications skills

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

	Front Office Executive	8-Aug-2025
	Goodwood Park Hotel Private Limited \| 57141	- Orchard, Central Region

This job post is more than 31 days old and may no longer be valid.

Goodwood Park Hotel Private Limited

Job Description

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Senior Front Office Manager, your job responsibilities include, but not limited to:-

Responsibilities

Responsible for all duties at the Reception Desk. (Check-in and out, posting of bill, updating of correspondence for billing instruction, ensuring availability of supporting document for billing). Ensures that all guests settle their bills prior to departure.
Responsible for the efficient handling of cash, credit cards, payment link and guests’ requests in accordance with the Standard Operating Procedures.
To uphold service excellence, monitor service responses, provide information and recommendations to guests, resolve guest concerns and feedback and build rapport.
Track guest satisfaction and implements service innovation, improvement and sustainability plans for continuous improvement.
Support operational risk management, monitor the team's compliance with regulations and security procedures for front office transactions, scan the crowd to identify potential security threats, implement loss and risk prevention and execute response actions during emergency situations.

Requirements

Minimum 2 years customer service expereince.
Attentive to details. Service oriented and a team player.
Conversant in written and spoken English.
Proficient in OPERA will be added advantage.

For more information, please visit www.goodwoodparkhotel.com.

Please be informed that only shortlisted candidates will be notified.

	Duty Manager	8-Aug-2025
	AAPC (Thailand) Limited \| 56906	- Thalang, Phuket

This job post is more than 31 days old and may no longer be valid.

AAPC (Thailand) Limited

Job Description

ตำแหน่ง : Duty Manager

รายละเอียด

• Vocational diploma or degree in hospitality or F&B studies, at a hospitality studies management school or anyone with a significant experience in another customer service or reception position
• Previous experience as a Front Office Supervisor or Assistant Front Office Manager
• Computer literate (Windows environment), PMS, Hotix, Tars and an aptitude for new technologies
• Languages: fluent in the national language, Business English and a third language would be a plus

แผนก:

Front Office / แผนกต้อนรับ

จำนวน:

1 อัตรา

ระดับการศึกษา:

ปริญญาตรี ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

อีเมล์:

h7488-hr2@accor.com

เบอร์ติดต่อ:

076303299

ลงประกาศเมื่อ:

08 ส.ค. 68

สวัสดิการ

- Attractive starting salary
- Work hard 5 days, play harder 2 days
- Every day gain exceptional experiences
- Enjoy Accor privileges and benefits
- Feel great working with an upscale resort
- Housing and transportation are provided
- Great opportunities for growth
- Group life insurance & OPD
- Provident fund
- Recognition award

- ด้วยแพ็คเกจเริ่มต้นที่น่าสนใจ
- พักผ่อนเต็มที่สัปดาห์ละ 2 วัน
- ค้นพบประสบการณ์การทำงานรูปแบบใหม่
- เพลิดเพลินกับสิทธิประโยชน์ และสวัสดิการจาก Accor
- เติมเต็มบรรยากาศการทำงาน ในรีสอร์ทระดับหรู
- มีบ้านพักและรถรับส่งพนักงาน
- โอกาสสำเร็จในสายอาชีพที่มั่นคงกว้างไกล
- ประกันกลุ่มและค่ารักษาพยาบาลผู้ป่วยนอก
- กองทุนสำรองเลี้ยงชีพ
- รางวัลการบริการยอดเยี่ยม

วิธีการสมัคร

-สมัครด้วยตนเองที่โรงแรมหรือส่งประวัติส่วนตัวมาที่อีเมล h7488-hr2@accor.com

	Spa Receptionist (Chinses speaking)	7-Aug-2025
	Divana Wellness Company Limited \| 56880	- Bangkok

This job post is more than 31 days old and may no longer be valid.

Divana Wellness Company Limited

Job Description

About the role

Divana Wellness Company Limited, a leading provider of premium spa services in Bangkok, is seeking an experienced Spa Receptionist to join our dynamic team. In this full-time role, you will be the first point of contact for our clients, ensuring they receive exceptional customer service from the moment they arrive at our luxurious spa.

What you'll be doing

Greeting and welcoming guests in a friendly and professional manner
Handling client inquiries and booking appointments for spa treatments and services
Providing information about our treatments, facilities and services to clients
Collecting payments and processing transactions efficiently
Maintaining a clean and organised reception area
Assisting with inventory management and other administrative tasks as needed

What we're looking for

Minimum 1 year of experience in a customer service or front desk role, preferably in the spa or hospitality industry
Excellent communication and interpersonal skills, with the ability to interact with clients in both English and Chinese
Strong organisational and multitasking abilities, with attention to detail
Proficient in using computer systems and point-of-sale software
A friendly, professional and welcoming demeanour
Passion for the spa and wellness industry

About us
Divana Wellness Company is a leading provider of premium spa services in Bangkok. With a focus on holistic wellness, we offer a wide range of treatments and services designed to help our clients relax, rejuvenate and revitalise. Our luxurious spa facilities and highly trained therapists have earned us a reputation for excellence in the industry.

If you are excited to join our team and contribute to the success of our growing company, we encourage you to apply now.

	Room Division Manager	7-Aug-2025
	MASON PATTAYA \| 56868	- Chon Buri

This job post is more than 31 days old and may no longer be valid.

MASON PATTAYA

Job Description

Job Details

Room Division Manager oversee the overall management of the operations include; Front office, House Services, Maintenance & Engineering.
Develops and Implements strategies including guest’s relation, sustainability & CSR project, cost saving projects and loyalty’s programs that will deliver Resort’s vision & mission, Resort’s performance and excellent guest’s satisfaction & experience.
Ensure full compliance to resort operating controls, SOP’s, policies, procedures, trainings and service standards.
Responsible for overall business performance in term of other incomes and room division business performance.

Job Qualifications

Bachelor’s degree in hotel management or a related field.
At least 8 to 10 years’ experience in the hospitality industry, with significant luxury resort and international experience and at least 5 years of experience as a head of the department.
Excellent computer system skills including hotel software such as MS Office, Opera, Micros and others.
Excellent in English language both of written and spoken.
Strong managerial skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals.
Proactive, Can-do attitude, Excellent Service mind and self-driven personality with friendly service.
High degree of multi-tasking and time management capability.

Welfare / Benefits

Service charge (Average 10,000 THB per month)
Housing Allowance
2 day - off a week
Public holiday 15 days
Annual leave 12 days
Officer Check (OC) benefits
Provident Fund
Group Insurance
Social Security benefits
Annual check up
Laundry service
Staff New Year party and other activities

Contact

285 M.3 Najomtien, Sattahip, Chonburi 20250
เว็บไซต์ : www.masonpattaya.com
อีเมล์ : hr@masonpattaya.com
เบอร์โทรศัพท์ : 038 194 699

	Front Office Manager / Asst Front Office Manager	7-Aug-2025
	Chi Art Series Hotel, Bangkok \| 56883	- Khlong Toei, Bangkok

This job post is more than 31 days old and may no longer be valid.

Chi Art Series Hotel, Bangkok

Job Description

ตำแหน่ง : Front Office Manager / Asst Front Office Manager

รายละเอียด

- Good Attitude and positive mindset
- Clear and straight forward communication
- Ability to perform duties under any circumstances
- Well presented
- Experienced in position is an added advantage but no guarantee
- Ability to work in diversity environment and no discrimination record

แผนก:

Front Office Department

จำนวน:

1 อัตรา

ระดับการศึกษา:

อนุปริญญา/ปวส. ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

People and Talents Team

อีเมล์:

people@chi-hotels.com

เบอร์ติดต่อ:

021031033

ลงประกาศเมื่อ:

14 พ.ย. 65

สวัสดิการ

- Competitive Salary
- Service Charge
- 2 days off / week
- Staff meals
- Uniform and laundry
- Social security
- Special holiday
- Staff rate F&B and Accommodation
- Free Spa monthly
- Free homemade ice cream monthly
- Upselling commission ( if target reaches )

วิธีการสมัคร

CV : people@chi-hotels.com
Call : 02-103-1033

	Duty Manager	7-Aug-2025
	Hilton Resorts and Spas \| 56886	- Khlong Toei, Bangkok

This job post is more than 31 days old and may no longer be valid.

Hilton Resorts and Spas

Job Description

ตำแหน่ง : Duty Manager

รายละเอียด

Flexibility and OPERA full knowledgable.
Experiences in International Chain Hotel.

แผนก:

Front Office

จำนวน:

2 อัตรา

ระดับการศึกษา:

ปริญญาตรี ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามประสบการณ์

อีเมล์:

Krissada.choochuay@hilton.com

เบอร์ติดต่อ:

0889532249

ลงประกาศเมื่อ:

07 ก.ย. 66

สวัสดิการ

Attractive Salary
Provident Fund
Service Charge

วิธีการสมัคร

Please send an update CV to
Email : Krissada.choochuay@hilton.com
Call : 026206666

	Guest Relations Executive	7-Aug-2025
	COMO Lifestyle Pte Ltd \| 57140	- Orchard, Central Region

This job post is more than 31 days old and may no longer be valid.

COMO Lifestyle Pte Ltd

Job Description

Job Summary:

Hosts are service professionals responsible for welcoming customers into the restaurant and bidding them farewell upon exit. Hosts maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our customers.

Job duties and responsibilities include, but are not limited to the following:

● Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.

● Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.

● Warmly welcomes all incoming customers, checks-in their reservation, and walk them to their assigned table.

● Precisely informs customers of waiting times and respects the order of arrival of customers.

● Ensures customers are rapidly and effectively cared for.

● Updates all table statuses to the podium throughout service.

● Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.

● Communicates with management in real time when there are seating delays or unsatisfied customers.

● Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.

● Responsible for training new employees as assigned.

● Assists other stations or areas of the restaurant when requested by management.

● Display knowledge of Cote brand, culture, and product.

● Maintain professional and respectful behavior when in contact with customers, management, and teammates.

● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

● Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

● Maintain safety, cleanliness, and sanitation standards.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.

● Excellent organizational skills and attention to detail.

● Possesses a positive, results-oriented, team-player mentality.

● Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.

● Ability to under pressure and maintain professionalism when working under stress.

● Knowledge of workplace safety procedures and local Health & Safety Standards.

● Food Handler’s Certification or the ability to obtain in accordance with local regulations and/or Company policy.

● Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)

● Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

● Excellent communication with management and teammates.

	Guest Service Supervisor / Assistant Guest Service Supervisor	7-Aug-2025
	Bauhinia Hotels Group Limited \| 56893	- Sheung Wan, Central and Western District

This job post is more than 31 days old and may no longer be valid.

Bauhinia Hotels Group Limited

Job Description

Job Description:

Handle daily Front Desk operations, including check-in/out services and room change procedures, and ensure all data is entered completely into the hotel systems
Maintain cashier float and ensure accurate daily report of all cash received
Attend to guests' complaints, enquiries, and requests.
Work closely with the Housekeeping Department and the Engineering Department.

Requirements

Minimum 5 years customer service experience, preferably in the hospitality industry
Good communication and social skills
Outgoing and able to work independently
Good command in both spoken & written English & Chinese

Benefit:

8 days of rest days per month
Meal allowance
12 days of paid annual leave
Medical insurance
Dental InsuranceEmployee discount on accommodations at Japanese group hotels

	Assistant Manager (Duty Manager)	6-Aug-2025
	Marriott International \| 56838	- Ko Samui, Surat Thani

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

A true beachfront resort on Phuket's southwestern coast.

On a secluded cove against a canvas of sand and sea in Thailand, Le Méridien Phuket Beach Resort offers bold new discoveries with our top-rated facilities for land and water adventures, a rejuvenating spa, inspired cuisine, and forward-thinking services that exceed our guests' desires. The resort's 416 rooms and 54 luxury suites blend the creative and the elemental with authentic Thai accents in a soothing tropical setting. Style coupled with superb amenities allows for a stay of limitless exploration and renewal on the beach.

All rooms and suites at the resort offer unique views. Sixty-seven percent (316) offer either pool or ocean views.

HUMAN RESOURCES DEPARTMENT

Staff Bus Driver (1)

FRONT OFFICE DEPARTMENT

SALES&MARKETING (Phuket Based)

KITCHEN DEPARTMENT

Pastry Chef (1) New

Food & Beverage

LOSS PREVENTION

รายละเอียด

แผนก:

FRONT OFFICE DEPARTMENT

จำนวน:

1 อัตรา

ระดับการศึกษา:

ปริญญาตรี ขึ้นไป

เวลาทำงาน:

งานประจำ

เงินเดือน:

ตามตกลง

ผู้ติดต่อ:

HR Department

อีเมล์:

recruitment.phuketbeach@lemeridien.com

เบอร์ติดต่อ:

076370100

ลงประกาศเมื่อ:

01 ส.ค. 68

	Guest Relations Executive / Senior Executive	6-Aug-2025
	Frasers Property Management Services (Thailand) Co., Ltd. \| 56841	- Pathum Wan, Bangkok

This job post is more than 31 days old and may no longer be valid.

Frasers Property Management Services (Thailand) Co., Ltd.

Job Description

We are looking for a great confident candidate who has a passion for success. If you believe you are qualified for this position, please submit your application with a detailed resume in English on Apply Now

Job Summary

The Guest Relations Executive / Senior Executive plays a key role in delivering exceptional experiences for visitors to One Bangkok. This position is responsible for coordinating all aspects of guest visits from scheduling and logistics to on-site hosting and follow-up ensuring smooth, professional, and memorable engagements for VVIP, VIP, and general guests.

Responsibilities:

Key Responsibilities:

1. Pre-Visit Coordination

Manage visit requests, ensuring compliance with SOP and scheduling guidelines.
Coordinate with internal stakeholders (Business Units, HODs, Security, CEO Office) to finalize agenda, content, and participants.
Arrange logistics, including visitor passes, parking, Wi-Fi, food and beverage, and special arrangements (souvenirs, gifts, shuttle services).
Issue calendar invitations and ensure all stakeholders are informed.

2. During Visit

Serve as key point of contact and guide throughout guest visits.
Ensure smooth execution of the visit itinerary, including managing transitions between venues and facilitating interactions with presenters.
Support VVIP and VIP visits, maintaining the highest standard of hospitality and discretion.
Troubleshoot and resolve any issues in real time to ensure a seamless experience.

3. Post-Visit Activities

Compile and circulate visit summaries and follow-up opportunities to relevant Business Units and leadership.
Ensure any additional requests from guests are promptly addressed.

4. Standards & Compliance

Uphold One Bangkok’s service standards and brand image during all engagements.
Maintain updated knowledge of the property layout, facilities, and unique selling points to deliver accurate and engaging narratives during tours.
Follow security and safety protocols for guest access and site readiness.

Qualifications:

Education: Bachelor’s degree in Hospitality, Business Administration, or related field.
Experience:
- Executive Level: 2–3 years in hospitality, customer service, or guest relations roles.
- Senior Executive Level: 4–6 years in similar roles with experience managing VVIP/VIP engagements.
Skills:
- Excellent communication and interpersonal skills.
- Strong organizational ability with attention to detail.
- Ability to remain calm under pressure and solve problems quickly.
- Proficiency in MS Office; familiarity with scheduling tools.
- Fluent in English and Thai (spoken and written).
- Third language is a plus

Key Competencies:

Service Excellence & Professionalism
Discretion and Confidentiality in handling sensitive guests
Ability to work across departments and coordinate with multiple stakeholders
Cultural awareness and adaptability for diverse guest profiles

***Only shortlisted candidates will be notified.***

	Guest Service Agent - Thai Speaking25126374	6-Aug-2025
	JW Marriott \| 56845	- Phuket

This job post is more than 31 days old and may no longer be valid.

JW Marriott

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

	Assistant Front Office Manager25126717	6-Aug-2025
	Marriott International \| 56846	- Phuket

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

	Guest Service Supervisor25123306	2-Aug-2025
	Marriott International \| 56807	- Bang Lamung, Chon Buri

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

	Duty Manager25125149	2-Aug-2025
	Sheraton \| 56798	- Bangkok

This job post is more than 31 days old and may no longer be valid.

Sheraton

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

• Empowers associates to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures associates understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of associate and guest accidents.

• Observes service behaviors of associates and providing feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures associates are cross-trained to support successfully daily operations.

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

	Guest Experience Expert25125126	2-Aug-2025
	Marriott International \| 56810	- Phuket

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

	Guest Service Manager25124783	2-Aug-2025
	Marriott International \| 56813	- Phuket

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

	Guest Experience Expert25123553	31-Jul-2025
	Marriott International \| 56745	- Bangkok

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

	Duty Manager	31-Jul-2025
	AAPC (Thailand) Limited \| 56758	- Bangkok

This job post is more than 31 days old and may no longer be valid.

AAPC (Thailand) Limited

Job Description

การจ้างงาน

full-time

Opera & PABX System

รับผิดชอบในตำแหน่งงาน และทำงานให้บรรลุเป้าหมายที่กำหนด

- 8 days off per month
- Service charge
- Uniform
- Meal allowance
- Group Insurance
- Training

ธันวาคม 2023

	Assistant Manager - Front Office	31-Jul-2025
	Park Hotel International Ltd \| 56765	- Hong Kong SAR

This job post is more than 31 days old and may no longer be valid.

Park Hotel International Ltd

Job Description

Responsibilities:
• Assist to oversee the Front Office operation
• Lead and supervise FO team to perform and maintain good service to guests
• Handle guests’ enquiries or complaints
• To be the duty in-charge and responsible for the smooth and efficient running of FO

Requirements:
• Form 5 or above, with Hospitality Management is preferred
• Minimum 2 years' Front Office operations experience
• Mature, independent and excellent problem solving skills
• Service-oriented and good in communications and interpersonal skills
• Knowledge of Opera is preferable
• Good command of spoken and written English & Chinese

Benefits:
• 8 Rest days per month
• Discretionary Bonus
• Free Duty meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested candidates, please send full resume with current & expected salary to Administration and Human Resources Manager via e-mail or by fax to 2721 8505 or contact Ms Ngai via Direct Line 2731 2180

For more information, please visit our website: www.parkhotelgroup.com
Personal data collected will be treated in strictly confidential and only for recruitment purpose.

	Night Manager	31-Jul-2025
	The St. Regis Hong Kong \| 56756	- Wan Chai, Wan Chai District

This job post is more than 31 days old and may no longer be valid.

The St. Regis Hong Kong

Job Description

Job Summary

Serves as the property Manager on Duty and oversees all property operations during the overnight shift.
Ensures that the highest levels of hospitality and service are provided during the overnight shift.
Represents property management in resolving any guest or property related situation.
Personally assisting in resolving any issues and completing tasks.

Requirements

8 - 10 years related experience in International 5-star hotels.
Good interpersonal and communication skills.
Capable to work independently with multi-tasking ability.

Human Resources Department
28 Harbour Road,
Wanchai, Hong Kong.
Email: srhk.hr@stregis.com

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.

__________________________________________________________________________________________________________________________

員工福利 Benefits

五天工作 5-Day Work
醫療津貼 Medical Insurance
交通津貼 Transportation Allowance
膳食津貼 Meal Allowance
有薪婚假 Marriage Leave
生日假期 Birthday Leave

行業 Industry

酒店 / 賓館 Hotel / Hospitality

工作種類 Job Category

款待 / 酒店 (客戶服務) Hospitality / Hotel (Customer Service)
款待 / 酒店 (客戶關係) Hospitality / Hotel (Guest Relations)
款待 / 酒店 (前線接待) Hospitality / Hotel (Front Desk / Office)
款待 / 酒店 (其他) Hospitality / Hotel (Others)

工作地點 Location

灣仔 Wan Chai

經驗要求 Experience

8-10 年 / years

	Front Office Manager	29-Jul-2025
	Private Advertiser \| 57144	- Central Region

This job post is more than 31 days old and may no longer be valid.

Private Advertiser

Job Description

RESPONSIBILITIES:

Supervises all Front Office employees assigned to his/her shift and ensure that all tasks are performed and completed
Prepare the department strategies for the onward planning, budgeting, and forecasting
Collaborate with Human Resources for manpower-related matters.
Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Analyses the rate variance report to ensure rooms revenue control.
Any other duties as assigned

JOB REQUIREMENTS:

A passion for delivering exceptional levels of guest service
Able to work independently and as a team
At least 5 years of relevant experience in a similar capacity
Team player with positive attitude, enthusiasm and initiative

	Front Office Manager	29-Jul-2025
	The Tubkaak Krabi \| 56716	- Krabi

This job post is more than 31 days old and may no longer be valid.

The Tubkaak Krabi

Job Description

- Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.

- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.

- Monitor Front Office to ensure known repeat guests and other VIPs receive special attention and recognition.

- Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques.

- Maintain inter-departmental relationships to ensure seamless customer service.

- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.

- Schedule and regularly conducts routine inspections of areas under control.

- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.

- Interpret computer reports.

- Compile statistics for front office and provide reports relating to that area.

- Continually check the accuracy of room count.

- Approve upgrades and special amenities.

- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.

- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.

- Communicate to the General Manager of delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.

- Maintain all procedures and adheres to them within the hotel guidelines; in particular with emphasis on hotel credit policy.

- In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.

- Prepare efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

- Implement Career Development Program within Front Office Department.

- Work with Human Resources on manpower planning and management needs.

Work with Director of Finance in the preparation and management of the Department’s budget.

	Night Manager	28-Jul-2025
	Reignwood Holding Co., Ltd. \| 56711	- Lam Luk Ka, Pathum Thani

This job post is more than 31 days old and may no longer be valid.

Reignwood Holding Co., Ltd.

Job Description

ChatGPT said:

Job Title: Night Manager– Global Heritage Residence

📍 Location: Global Heritage Residence, Reignwood Park, Thailand
⏰ Working Hours: Night Shift (Flexible schedules as required)

Job Summary:

The Night Manager is responsible for overseeing the nighttime operations of luxury residences within the Global Heritage portfolio. This role ensures seamless guest experiences, property security, and high-standard service delivery. The ideal candidate must be proactive, service-oriented, and capable of managing urgent situations efficiently while maintaining the prestige of the residence.

Key Responsibilities:

1. Guest Services & Experience Management

Ensure all guests and residents receive personalized, five-star service throughout the night.
Handle late-night check-ins/check-outs, special requests, and VIP services.
Address guest concerns, complaints, or emergencies with professionalism and discretion.

2. Night Operations & Property Management

Supervise all nighttime staff, including concierge, housekeeping, and security personnel.
Conduct regular property inspections to ensure cleanliness, maintenance, and operational readiness.
Coordinate with day-shift managers for smooth handovers and issue resolution.

3. Security & Emergency Response

Monitor security systems and ensure guest safety and property protection.
Respond promptly to emergencies (medical, fire, or security-related incidents).
Ensure compliance with health, safety, and fire regulations.

4. Administrative & Financial Oversight

Oversee nightly financial transactions, including billing, invoicing, and petty cash management.
Prepare daily reports on guest activities, incidents, and property conditions.
Maintain strict adherence to company policies and service standards.

Qualifications & Skills:

✅ Education & Experience

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
5+ years of experience in luxury hospitality, villa management, or private estate operations.
Proven ability to manage night shift operations in a high-end residential or hospitality setting.

✅ Skills & Competencies

Strong leadership and team management skills.
Excellent problem-solving abilities and decision-making under pressure.
High attention to detail and ability to maintain luxury service standards.
Proficiency in property management systems (PMS), financial reporting, and security protocols.
Fluent in English (additional languages are a plus).

✅ Personality Traits

Service-driven mindset with exceptional guest relations skills.
Ability to remain calm and composed in emergency situations.
Strong interpersonal skills with the ability to interact with high-net-worth individuals.

	Guest Service Center25119504	27-Jul-2025
	Marriott International \| 56694	- Bang Na, Bangkok

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

	Front Office Manager25120268	27-Jul-2025
	Marriott International \| 56691	- Ko Samui, Surat Thani

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

	Night Supervisor - Mai Khao Resort (Thai Speaking)25120211	27-Jul-2025
	JW Marriott \| 56695	- Phuket

This job post is more than 31 days old and may no longer be valid.

JW Marriott

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

	Guest Service Agent Supervisor - Thai Speaking25120565	27-Jul-2025
	JW Marriott \| 56696	- Phuket

This job post is more than 31 days old and may no longer be valid.

JW Marriott

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

	Guest Service Agent - Thai Speaking25121239	27-Jul-2025
	JW Marriott \| 56697	- Phuket

This job post is more than 31 days old and may no longer be valid.

JW Marriott

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

	Guest Experience Supervisor - Khao Lak Marriott Beach Resort & Spa25121046	27-Jul-2025
	Marriott International \| 56700	- Takua Pa, Phang Nga

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

	Guest Experience Expert25120194	27-Jul-2025
	Marriott International \| 56701	- Thai Mueang, Phang Nga

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

	Guest Service Supervisor	26-Jul-2025
	Park Plaza Bangkok soi 18 \| 56683	- Bangkok

This job post is more than 31 days old and may no longer be valid.

Park Plaza Bangkok soi 18

Job Description

การจ้างงาน

full-time

ไม่ระบุ

- Opera Program
- Excellent communication skills
- Services Attitude

Service Charge

ไม่ข้อมูล

	Assistant Guest Services Manager/Guest Services Manager	25-Jul-2025
	Hotel Cozi (Castle Peak Road) Limited \| 56679	- Kwai Chung, Kwai Tsing District

This job post is more than 31 days old and may no longer be valid.

Hotel Cozi (Castle Peak Road) Limited

Job Description

Responsibilities

Monitor in daily operations of front office and guest services
Manage and supervise front desk staff and quality of services
Handle guests’ enquiries, emergency cases and complaints
Coordinate and assist with hotel departments to ensure smooth operations

Requirements

Diploma holder or above in hospitality management or related disciplines
Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
Strong communication, interpersonal and leadership skills
Candidate with less experience will be considered as Assistant Guest Services Manager

Working Location

Kwai Hing

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at hr @hotelcozi.com.

Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

	Hiring Head Sommelier, Sommelier, Guest Relations Manager, Host, Captain	24-Jul-2025
	Operation Pinetower Limited \| 56663	- Central and Western District

This job post is more than 31 days old and may no longer be valid.

Operation Pinetower Limited

Job Description

HIRING HEAD SOMMELIER, SOMMELIER, GUEST RELATIONS MANAGER, RESERVATIONS, HOST

LALA, a Parisien Restaurant in central under the watch of Chef Franckelie Laloum is looking for an experienced and capable team of people to continue the amazing start we've already had with our opening.

We are looking to hire:

Head Sommelier
Sommelier
Guest Relations Manager
Reservations
Host
Captain

	Duty Manager25119559	24-Jul-2025
	Marriott International \| 56658	- Chiang Mai

This job post is more than 31 days old and may no longer be valid.

Marriott International

Job Description

POSITION SUMMARY

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

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Settha Palace Hotel

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

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Settha Palace Hotel

Job Description - Front Office Manager

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Settha Palace Hotel

Job Description - Assistant Hotel Accountant

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