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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Pro-hygienics Corporation

Job Description

•  Candidate must possess a Bachelor's Degree in Hotel and Restaurant Management, Tourism, or any other related course.

• Fresh graduates are encouraged to apply.

• With a pleasing personality and good communication skills.

• Excellent organizational and multi-tasking abilities.

• With good working attitude.

• CAN START ASAP

• WILLING TO WORK IN MALATE, MANILA

Copthorne King's Hotel Singapore

Job Description

Roles & Responsibilities:

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Follow up on guest complaints efficiently and take corrective action professionally

• Conduct regular property walks to ensure cleanliness, safety, and security standards are maintained

• Oversee and supervises guests arrivals and departures with the front office team

• Maintain accurate records and logs of overnight activities, incidents, and guest interactions

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Ensure the smooth handover of information and tasks to the day shift management team

• Works closely with other operational departments to provide seamless and consistent guest service

• Serve as the primary point of contact for guests during the night, providing a welcoming and helpful presence

• To coordinate guests and staff during an emergency evacuation

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

• Performs any other job tasks assigned by the Front Office Manager

Requirements:

• Strong problem-solving and analytical skills

• Customer service oriented and able to handle challenging situations professionally

• Flexibility to work overnight shifts, including weekends and public holidays

• Familiarity with hotel property management systems (PMS) is an advantage

Copthorne King's Hotel Singapore

Job Description

Roles & Responsibilities:

Operations

• To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival

• To welcome and bid farewell to all VIP guests

• To develop and maintain close business contacts with house guests and to provide personalized service whenever possible

• Attend to guests’ requests and thoroughly investigate guest complaints

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

Guest Service

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• To deal with irate guests and find ways to resolve issues to the guests’ satisfaction

• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale

Solaire Resort North

Job Description

• Responsible to oversee the whole butler operations in the whole property

• Assist to maximize revenue potential, maintain Food & Beverage service quality and ensure customer satisfaction at all times

Requirements

• Minimum of 2 years of supervisory level experience in 5-star hotels / resort / casino properties local or overseas, specifically in relation to Butler Services

• At least 3 years Professional Butler experience in 5-star hotels / resort / casino properties local or overseas

• Bachelor's degree in Hotel and Restaurant Management or hospitality course is preferred

• Formal butler education is preferred

• Good command of the English language​

• Effectively communicates with all levels of Team Members and Management

• Extensive knowledge in Food & Beverage, Butler Service Operations, Safety and Sanitation

• Knowledge in Inventory Procedures and Purchasing Procedures

• Willing to work long hours and shifting schedules

The Ascott Limited

Job Description

The Ascott Limited

Job Description

Company Confidential

Job Description

Summary

30 Bencoolen Pte Ltd

Job Description

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .

  As a Guest Services Executive, your duties and responsibilities will include:

• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.

  Job Requirements:

• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

30 Bencoolen Pte Ltd

Job Description

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.

Job Highlights

• 5-day work week
• Career growth opportunities
• Dynamic team

Job duties & responsibility

• To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
• Supervise and delegate the daily shift activities of the department
• Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
• Comply with all policies, procedures and standards of the property
• Conduct shift briefings
• Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
• Handle all duties as assigned by the FOM/AFOM
• To provide guests with accurate Hotel and Tourism information
• Attend to all room sales and room reservation queries and requests
• Create and update reservation records in accordance with booking confirmation
• Managing daily payment transactions

Job Requirements

• Minimum 2 years of relevant experience
• Knowledge of handling PMS and payment systems
• Excellent communication and interpersonal skills
• Proactive team player
• Customer oriented & positive working attitude
• Strong analytical problem-solving skills
• Able to start work on short notice or immediately

We thank you for your interest. We regret that only shortlisted candidates will be notified.

SERENE LAND PTE LTD

Job Description

Responsibilities

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

PT. RUANG MAHA KARYA

Job Description

Key Responsibilities

• Greet and welcome guests in a friendly and professional manner

• Handle guest inquiries and requests efficiently and with a solutions-oriented approach

• Manage the front desk operations, including check-in and check-out processes

• Provide information about the company's services and facilities to customers

• Assist with general administrative tasks as needed

• Maintain a high level of customer satisfaction through prompt and courteous service

• Collaborate with other departments to ensure a seamless customer experience

What We're Looking For

• At least 1 year of experience in a customer-facing role, preferably in the hospitality or service industry

• Strong communication and interpersonal skills with the ability to interact with people from diverse backgrounds

• Excellent problem-solving and decision-making abilities

• Proficiency in written and spoken English and Bahasa Indonesia

• Familiarity with basic office equipment and computer software

• A positive, friendly, and professional attitude

• Ability to work in a fast-paced environment and adapt to changing priorities

VIBE HOTEL SINGAPORE ORCHARD

Job Description

Responsibilities:

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements:

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

THE QUINCY HOTEL

Job Description

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Oasia Hotel Singapore

Job Description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

The Ascott Limited

Job Description

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

The Ascott Limited

Job Description

Supervisor, Guest Service

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities
You will:
• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Job Requirements
You have:
• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Degree, Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented
• Supervisory skills
• Passion for coaching and guiding
• Passion in learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts

Ascott International Management Pte Ltd.

Job Description

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Mandarin Oriental, Singapore

Job Description

ASSISTANT GUEST SERVICES MANAGER (HOUSEKEEPING)

Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at Mandarin Oriental, Singapore within the Housekeeping Department in Singapore, the Assistant Guest Services Manager (Housekeeping)  is responsible in overseeing room cleanliness, assigns daily tasks, manages guest requests, monitors team performance, plans training, schedules rosters, and collaborates with departments to ensure smooth hotel operations. The Assistant Guest Services Manager (Housekeeping) reports to the Executive Housekeeper. 

As Assistant Guest Services Assistant (Housekeeping), you will be responsible for the following duties: 

• Ensures that rooms are clean and ready for guests' arrivals.
• Attends to guests' complains and requests promptly.
• Blocks out of service rooms for preventive maintenance.
• Responsible for the daily room assignments according to resources available.
• Responsible for the daily processing of guest rooms cleaning by Room Attendants. 
• Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants. 
• Plans weekly duty roster for the team. 
• Responsible for the conduct of the Room Attendants and House Attendants on the guest floors.
• Monitor performance for Room Attendants, House Attendants and Supervisors and develop the team.
• Make checks on the progress of individual Room Attendants, House Attendants and Supervisors.
• Work closely with other departments and stakeholders to ensure smooth hotel operations.
• Any other duties as assigned by supervisor

As Assistant Guest Services Assistant (Housekeeping), we expect from you:

• At least 2 years of experience in similar capacity in other luxury hotel
• Good communication and leadership skills
• Good organisation and priorisation skills
• Able to work shifts, weekends and holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

AMOY HOTEL

Job Description

Job Description:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Job Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

PT Accor Advantageplus

Job Description

The Bistro Group (TGIFriday's, Italianni's, Fish &Co.)

Job Description

We are seeking an experienced and dynamicFront of House Manager to lead our service team. The ideal candidate will have a proven track record in upscale dining environments and possess strong leadership and customer service skills.

Qualifications:

• With at least 2 years or more of experience as a Front of House Manager or similar role in a fine dining setting.

• Strong leadership and team management skills.

• Excellent interpersonal and communication abilities.

• Proficiency in restaurant management software and Microsoft Office Suite.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

• A passion for delivering outstanding customer service and enhancing guest experiences.

• Excellent verbal and written communication skills.

• Must have a charismatic and charming personality, with a professional and approachable demeanor.

• Flexibility to be assigned to specific store or branch locations as required.

• Must be available to start immediately.

Banyan Tree Hotels & Resorts Pte Ltd

Job Description

Main Duties and Responsibilities

The Front Office Supervisor is responsible for overseeing daily front desk operations to ensure the highest standards of guest service are consistently delivered. This role assists in supervising Front Office Host, managing guest check-in and check-out processes, handling guest requests and complaints, and maintaining smooth front office functions.

Key Responsibilities

• Supervise and support front desk staff to ensure efficient, courteous, and professional service to guests at all times.
• Manage the check-in/check-out process, room assignments, and special guest requests.
• Act as the point of contact for guest concerns or complaints, resolving issues promptly and professionally.
• Ensure the front office team adheres to policies, procedures, and service standards.
• Coordinate closely with Housekeeping and Engineering to ensure room readiness and issue resolution.
• Handle and assist with room inventory management as needed.
• Maintain the appearance and cleanliness of the front desk area.
• Assist in scheduling front desk shifts and managing staffing levels based on business needs.

Job Requirements

• Minimum 2-4 years of experience in a front desk or guest services role, preferably in a hotel setting.
• Prior supervisory experience is preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Excellent customer service orientation with the ability to handle pressure and resolve issues calmly.
• Proficiency in property management systems (e.g., Opera) and MS Office applications.

Banyan Tree Hotels & Resorts Pte Ltd

Job Description

Main Duties and Responsibilities

We are seeking a dynamic and experienced hospitality professional to join us as our Assistant Front Office Manager. This highly accomplished individual will be responsible for leading and overseeing our front desk operations, ensuring that all guests receive a seamless and luxurious experience from arrival to departure. The incumbent will uphold and strengthen Mandai Rainforest Resort by Banyan Tree’s exceptional standards of service and hospitality.

Key Responsibilities

• Responsible for ensuring an exceptional experience for all the Resort’s guests. The incumbent will monitor and enhance the overall guest experience, addressing any issues and implementing improvements as needed.
• Provide a seamless experience for guests by ensuring efficiency in our front desk operations, including check-in/check-out procedures, reservations, and room assignments.
• Promote the Resort’s services and amenities, encouraging guests to utilize on-site facilities and participate in our programs. As part of the role, the incumbent will assist with room sales strategies, maximizing occupancy and revenue while maintaining guest satisfaction.
• Cultivate a strong people culture by investing in the coaching and development of team members. This includes coaching team members to ensure that all day-to-day operational matters are handled on time and that guests’ expectations are met.

Job Requirements

• Bachelor’s Degree or Diploma in Hospitality / Hotel Management or an equivalent professional qualification in a related field
• 5 to 7 years’ experience, preferably in the hospitality industry.
• Strong interpersonal, communication and organizational skills.
• Able to handle matters independently, and able to exercise self-motivation to enroll and complete projects.

Courtyard Iloilo

Job Description

Langham Hotels (Cordis) Limited

Job Description

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service.

We are seeking a person who can show leadership to our reception and guest relations teams to provide heart-felt service and memorable experience to our guests and colleagues.

Are you devoted to?

• Maximize guest satisfaction when handling guests’ enquiries and complaints
• Supervise Front Office operations in a successful 5-star hotel
• Drive the team to conduct up-selling and cross-selling to maximize hotel revenue

Are you vibrant with?

• Related hotel guest service experience
• Fabulous communication and interpersonal skills
• Able to work cheerfully under pressure, to juggle deadlines and priorities

Do you have memorable qualities, such as?

• Devoted to the well-being of your guests and colleagues
• Reliable, thoughtful, detailed
• Friendly, caring, seamless, intuitive

“Cordis" means HEART in Latin.  We look after our colleagues with HEART:

• Open culture: You like to express yourself, we like to listen
• Agile career opportunities
• Global growth opportunities with 35+ new hotel openings in pipeline
• Free duty meals
• Free staff accommodation in overseas hotels
• Life, medical/dental, hospitalisation insurance, and more

If you are the person we’re looking for, please contact us immediately.

Please send your resume to via Apply Now.

Personal data collected will be treated in confidence and used for recruitment purposes only.

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CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3194

F (852) 3552 3079

Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

For more information about Cordis, Hong Kong, please visit: https://www.cordishotels.com/en/hong-kong/

Hotel Royal Ltd

Job Description

JOB SCOPE

The Hotel Duty Manager will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

JOB RESPONSIBILITIES

• Supervise Guest Service Agent, Communications Officers, Cashiers and Bellman to ensue smooth running of Front Desk.

• Provide excellent guest services to all guests making their inquiries at the Front Office counters.

• Escort VIP guests to their rooms and show them the amenities within the rooms.

• Ensure that the availability of rooms are closely monitored to make the needs of the operations.

• Assists all guests in their check in and check out registration and make them feel comfortable at all times.

• Provide customer service guidance and training to all newly joined Front Desk Officer during their initial working period.

• Provide concierge services to the guests during their stay with the Hotel.

JOB REQUIREMENTS

• Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any local training institutions.

• Possess at least 2 years of experience in the same capacity in the Hotel industry.

• Excellent customer service skills in handling large group check in and check out services.

OTHER INFORMATION

• Annual Wage Supplement (13th month bonus - AWS)

• Outpatient medical benefits

• Dental benefits

• Other benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

*******ONLY SINGAPOREANS MAY APPLY********

Oasia Cluster consist of Oasia Hotel Novena, Oasia Hotel Downtown, The Clan Hotel and AMOY Hotel. (You will only stationed at either one of the hotels)

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Marriott International

Job Description

Marriott International

Job Description

The Bistro Group (TGIFriday's, Italianni's, Fish &Co.)

Job Description

We are seeking an experienced and dynamicFront of House Manager to lead our service team. The ideal candidate will have a proven track record in upscale dining environments and possess strong leadership and customer service skills.

Qualifications:

• With at least 2 years or more of experience as a Front of House Manager or similar role in a fine dining setting.

• Strong leadership and team management skills.

• Excellent interpersonal and communication abilities.

• Proficiency in restaurant management software and Microsoft Office Suite.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

• A passion for delivering outstanding customer service and enhancing guest experiences.

• Excellent verbal and written communication skills.

• Must have a charismatic and charming personality, with a professional and approachable demeanor.

• Flexibility to be assigned to specific store or branch locations as required.

• Must be available to start immediately.

Minor Hotel Group Limited

Job Description

JW Marriott Hotel Singapore South Beach

Job Description

Ascott International Management Pte Ltd.

Job Description

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Job Requirements

You have:

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented
• Supervisory skills
• Passion for coaching and guiding
• Passion in learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts

Ascott International Management Pte Ltd.

Job Description

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Wright Park Hotel

Job Description

Craft unforgettable guest experiences at Wright Park Hotel! We're seeking a dynamic Front Office Manager to lead our team and ensure seamless operations. As the face of our hotel, you'll play a crucial role in creating a welcoming and efficient environment for our guests. This is an opportunity to lead, mentor, and inspire a pioneer team while contributing to a luxury experience that leaves a lasting impression. If you're passionate about hospitality and thrive in a fast-paced setting, apply today.

Duties and Responsibilities:

1.Operations Management:

- Oversee the efficient operation of the Front Office, including guest registration, room assignments, and check-out procedures

- Ensure adherence to hotel policies, procedures, and standards to maintain high-quality service and guest satisfaction

- Monitor and analyze occupancy forecasts and adjust staffing levels and operational procedures accordingly to optimize efficiency

2.Staff Leadership, Training and Development:

- Supervise front office staff to ensure adherence to policies, procedures, and safety protocols

- Serve as a role model for corporate values and mission in daily interactions and decision-making

- Promote a work culture emphasizing hospitality, integrity, teamwork, professionalism, and excellence

- Coach and motivate front office staff to deliver outstanding guest service

- Conduct regular performance evaluations and provide constructive feedback

- Foster a positive work environment and cultivate a culture of continuous learning and improvement

3.Property Management System (PMS) Maximization:

- Utilize the PMS to its fullest potential to streamline operations and enhance guest experience

- Regularly review PMS functionalities and coordinate with vendors for upgrades and improvements

- Ensure accurate data management and reporting through the PMS for efficient decision-making

4.Guest Relations:

- Ensure personalized and efficient service delivery to exceed guest expectations

- Handle escalated guest issues and ensure resolutions that maintain guest satisfaction

- Monitor guest feedback and implement improvements based on insights

5.Coordination and Communication:

- Collaborate effectively with other departments to optimize overall hotel operations

- Maintain communication with the PMS vendor to stay updated on system capabilities and enhancements

- Participate in meetings and provide input on strategic decisions and operational planning

6.Financial Management:

- Ensure accurate handling of cash transactions and adherence to cash handling procedures

- Monitor and manage front desk revenue, including room rates, deposits, and incidental charges

- Prepare and analyze financial reports related to front office operations

- Implement cost-control measures and monitor expenses to meet budgetary goals

- Coordinate with accounting department for reconciliation and auditing of financial transactions

7.Safety and Compliance:

- Uphold hotel safety protocols and emergency procedures to ensure a safe environment for guests and staff

- Ensure compliance with industry regulations and hotel standards

8.Reporting and Documentation:

- Prepare and analyze reports on front office performance, occupancy rates, and guest satisfaction metrics

- Maintain accurate records and documentation related to front office operations and guest interactions

Qualifications:

Bachelor's degree in Hospitality Management or a related field (preferred)

Minimum of 3 years of experience as FO supervisor/manager

Strong leadership, communication, and interpersonal skills

Excellent problem-solving and decision-making abilities

Proficiency in hotel property management systems (PMS) and other relevant technologies

Thorough understanding of hotel operations and guest service best practices

Ability to work a flexible schedule, including evenings, weekends, and holidays

Hotel Granada Johor Bahru (Care Luxury Sdn Bhd)

Job Description

About the role

Join the talented team at Hotel Granada Johor Bahru as a Duty Manager. In this full-time position, you will be responsible for overseeing daily hotel operations and ensuring an exceptional guest experience at our Bukit Indah Johor location.

What you'll be doing

• Supervising front desk, concierge, and guest services staff to provide outstanding customer service
• Coordinating check-in and check-out procedures, room assignments, and guest requests
• Resolving guest inquiries and complaints in a timely and professional manner
• Monitoring hotel facilities and ensuring maintenance and cleanliness standards are upheld
• Assisting with staff scheduling, training, and performance management
• Preparing and analysing operational reports to identify areas for improvement
• Collaborating with other departments to maintain efficient hotel operations

What we're looking for

• Minimum 3 years of experience in a front office or guest service role within the hospitality industry
• Strong problem-solving, decision-making, and conflict resolution skills
• Excellent communication and interpersonal abilities, with a customer-centric approach
• Proven supervisory experience and the ability to lead and motivate a team
• Proficient in using hotel management software and technology
• Flexible and adaptable to handle the dynamic nature of hotel operations
• Fluency in English and Bahasa Malaysia, with additional language skills preferred

What we offer

At Hotel Granada Johor Bahru, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer opportunities for career advancement, comprehensive medical benefits, and a range of wellness initiatives to support your overall wellbeing. Join our team and be a part of creating unforgettable experiences for our guests.

About us

Hotel Granada Johor Bahru is a premier luxury hotel located in the heart of Bukit Indah, offering a perfect blend of modern amenities and traditional Malay hospitality. As a part of the Care Luxury Sdn Bhd group, we are dedicated to delivering exceptional guest experiences and creating a vibrant and inclusive workplace culture.

Apply now to become our next Duty Manager and be a key part of the Hotel Granada Johor Bahru team.

Hotel Granada Johor Bahru (Care Luxury Sdn Bhd)

Job Description

About the role

Join the dynamic team at Hotel Granada Johor Bahru as a Guest Service Assistant. In this full-time role, you will be responsible for providing exceptional customer service and ensuring a seamless experience for all guests during their stay at our hotel located in the vibrant Bukit Indah area of Johor.

What you'll be doing

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression
• Efficiently check-in and check-out guests, handling all queries and requests with professionalism
• Assist guests with their luggage and guide them to their rooms
• Respond to and resolve guest inquiries and complaints in a timely and courteous manner
• Manage the front desk, answering calls and emails, and providing information about the hotel's facilities and local attractions
• Maintain accurate records of guest information, reservations, and room availability
• Support the housekeeping and maintenance teams to ensure the hotel is well-presented and meeting guest expectations
• Contribute to a positive work environment and foster a culture of exceptional customer service

What we're looking for

• Previous experience in a guest-facing role in the hospitality industry, preferably in a hotel environment
• Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a customer-centric approach
• Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively
• Flexible and adaptable, with the willingness to work in a fast-paced environment, including weekends and public holidays
• A positive attitude, enthusiasm, and a passion for delivering exceptional customer service

What we offer

At Hotel Granada Johor Bahru, we are committed to providing our employees with a supportive and nurturing work environment. We offer a competitive salary, opportunities for career development, and a range of benefits, including:

About us

Hotel Granada Johor Bahru, operated by Care Luxury Sdn Bhd, is a leading hospitality provider in the region. With a reputation for exceptional service and luxurious accommodations, we are committed to creating memorable experiences for our guests. Join our team and be a part of our continued growth and success.

Apply now and become a valuable member of the Hotel Granada Johor Bahru team!

Regal Hotels International

Job Description

The hotel Director of Front Office is a strategic leader responsible for overseeing the seamless operation of the Front Office and Concierge departments. This role ensures exceptional guest experiences, drives operational efficiency, and leads a high-performing team to uphold the hotel’s service standards and financial goals. The ideal candidate will possess strong leadership skills, a deep understanding of luxury hospitality, and a proven ability to manage guest relations and staff development. 

Key Responsibilities

1.      Operational Management 

a.      Oversee daily operations of the Front Office (reception, reservations, guest services) and Concierge teams, ensuring adherence to brand standards and SOPs. 

b.     Monitor room inventory, check-in/check-out processes, and billing accuracy to maximize guest satisfaction and revenue. 

c.      Coordinate with Housekeeping, Maintenance, and Sales teams to resolve guest issues and optimize room availability. 

d.     Implement innovative strategies to enhance service delivery, streamline workflows, and improve departmental performance. 

2.      Team Leadership & Development 

a.      Recruit, train, mentor, and evaluate Front Office and Concierge staff to maintain a culture of excellence. 

b.     Conduct regular performance reviews, provide constructive feedback, and develop training programs to address skill gaps. 

c.      Foster a collaborative, guest-centric work environment that prioritizes employee engagement and professional growth. 

3.      Guest Experience Excellence 

a.      Act as the escalation point for guest complaints, ensuring swift resolution and personalized service recovery. 

b.     Lead the Concierge team in delivering bespoke guest experiences, including VIP arrivals, special requests, and local recommendations. 

c.      Analyze guest feedback (e.g., surveys, reviews) to identify trends and implement service improvements. 

4.      Financial & Reporting Oversight

a.      Manage departmental budgets, labor costs, and resource allocation to meet financial targets. 

b.     Monitor key metrics such as RevPAR, occupancy rates, and upsell performance, providing actionable insights to senior management. 

c.      Approve payroll, scheduling, and overtime in alignment with budgetary guidelines.

5.      Compliance & Safety 

a.      Ensure compliance with health, safety, and security protocols, including emergency procedures and data privacy regulations. 

b.     Conduct regular audits of front office systems (e.g., PMS) and concierge logs to maintain accuracy and accountability. 

Qualifications

·         Bachelor’s degree in hospitality management, Business Administration, or related field. 

·         Minimum 5+ years** of experience in front office operations, with at least 2 years in a managerial role. 

·         Proficiency in Property Management Systems (e.g., Opera, Fidelio) and Microsoft Office Suite. 

·         Exceptional interpersonal, communication, and problem-solving skills. 

·         Flexibility to work shifts, weekends, and holidays as required. 

THE CLAN HOTEL

Job Description

Who are we?

CLAN — A term that instantly evokes a sense of kinship and community. A way of life embraced and translated into society by every culture the world over. And while a ‘clan’ may be a centuries-old concept, what it represents is as valued today as it has been through time — an extraordinary sense of belonging; an exclusive club with members of a similar frame of mind — and now the inspiration behind a fresh expression of hospitality that fuses authenticity with international expectations.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

THE CLAN HOTEL

Job Description

If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you. We are actively seeking skilled individuals to become valued members of our Front Office team at The Clan Hotel.

Job Expectations

• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
• Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Build connections with in-house guests and those on extended stays, offering assistance as needed.
• Conduct courtesy calls to guests, ensuring their comfort and satisfaction.
• Stay well-informed and updated on all tourist-related information.
• Manage and maintain stock of promotional materials for daily operations.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Oasia Hotel Singapore

Job Description

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

DoubleDragon Properties Corp.

Job Description

FRONT OFFICE SUPERVISOR

Responsible for supervising Front Office operations of hotel and providing support to the Duty Manager

Qualifications

• Graduate of BS Hotel and Restaurant Management or any related course
• Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role
• Experienced in OPERA system
• Excellent oral communication skills
• Customer-service oriented

Duties and Responsibilities

• Provide Front Desk Staff with necessary training and support as directed by management
• Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Supervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbook
• Strictly monitors the grooming of Front Desk staff and Concierge at all times
• Be able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled Shifts
• Greet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes

Neofrontier Sdn Bhd

Job Description

About the role

Neofrontier Sdn Bhd, a leading hospitality company, is seeking a passionate and experienced Homestay Front Desk Manager to join our growing team in Johor Bahru, Johor. In this full-time role, you will be responsible for overseeing the day-to-day operations of our homestay accommodations, ensuring exceptional guest experiences.

What you'll be doing

• Oversee the daily operations of the front office, including check-in and check-out processes, guest services, and reservations.

• Ensure that all front office staff are trained and equipped to provide excellent customer service to Company guests.

• Develop and implement policies and procedures for front office operations to optimize efficiency and guest satisfaction.

• Manage room inventory and rate management to maximize revenue.

• Resolve customer inquiries, complaints and issues in a timely and professional manner.

• Manage employee schedules and ensure adequate staffing levels to meet guest needs.

• Conduct regular performance evaluations for front office staff and provide feedback and coaching for improvement.

• Ensure compliance with all Company policies, procedures, and regulations.

What we're looking for

• Minimum 3 years of experience in a similar front desk or guest services role within the hospitality industry

• Strong customer service orientation and the ability to handle guest inquiries and complaints effectively

• Excellent communication and interpersonal skills, with the ability to interact with guests and staff at all levels

• Proficient in using hotel management software and other relevant computer applications

• Knowledge of hospitality industry regulations, policies, and best practices

• Ability to work in a fast-paced environment and multitask efficiently

• Adaptability and problem-solving skills to handle various operational challenges

What we offer

At Neofrontier Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. As a Homestay Front Desk Manager, you will enjoy competitive salary, opportunities for career advancement, and a range of benefits, including EPF, Socso, OT & Performance Bonus.

About us

Neofrontier Sdn Bhd is a leading hospitality company dedicated to providing exceptional accommodations and experiences for our guests. With a strong presence in Johor Bahru, we are known for our innovative homestay offerings, which blend local culture and modern amenities. Join our dynamic team and be a part of our continued growth and success.

Apply now for this exciting opportunity to become the Homestay Front Desk Manager at Neofrontier Sdn Bhd.

Bertam Resort Penang

Job Description

Centara Reserve Samui (เซ็นทารา รีเซิร์ฟ สมุย)

Job Description

Hotel Summer View Sdn Bhd

Job Description

FRONT OFFICE ASSISTANTS - WITH/WITHOUT EXPERIENCE

Responsibilities:

• Check- in function - Registers and assigns rooms to arriving guests ensuring that registration cards are correctly completed with all required information given by the guests.

• Check-out function - Handles check-out of departing guests according to the Standard Operating Procedures of the Hotel.

• Prepares guest folio for each arriving and departing guest for the Front Office Cashier.

• Provides current information about hotel facilities, services and special events to guests.

• Provides current information of tourist attractions, restaurants, entertainment facilities and current events in the local area to guests.

• Handles guests’ requests/complaints and when necessary to immediately refer problem and/or complaint to the Front Office Supervisors and/or Front Office Manager for advice and further necessary action.

• Working knowledge of the international telephone codes, time differences and names cities with area code.

Requirements:

• Applicants to be of Malaysian citizen

• Basic Qualification: SPM qualification.

• Training/Certificate in hospitality industry an added advantage.

• Basic command of written and spoken English and Bahasa Malaysia.

• Able to speak Mandarin will be an added advantage.

• Pleasant disposition and possess good interpersonal and communication skills.

• Teamwork spirit and able to work efficiently while maintaining a courteous disposition towards guests and colleague

• Positive work attitude and excellent grooming standards, punctual, reliable, honest, responsible and must be willing to work on shifts.

• Computer literacy.

MYKEY GLOBAL SDN. BHD.

Job Description

About us

MyKey Global is a fast-growing property management company and hospitality operator based in WP. Kuala Lumpur. We provide warm, comfortable, and luxurious accommodation experiences for our property occupants while helping property investors achieve higher rental yields. Our innovative approach bridges the gap between property owners and hospitality guests through technology and a vast network of real estate partners worldwide. We prioritize Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity to create a sustainable accommodation investment model.

This position requires candidate to be based at Kuala Lumpur City Centre.

Qualifications & experience

• Phone Etiquette, Communication, and Customer Service skills.

• Attention to detail and problem-solving abilities

• Experience in handling guest complaints.

• Front Desk Duties proficiency (arrival list, departure list, night audit etc).

• Strong organizational and multitasking abilities.

• Excellent interpersonal skills.

• Proficiency in Microsoft Office and office equipment

• Knowledge of property management or hospitality industry is a plus.

• Fluency in multiple languages is an advantage.

Tasks & responsibilities

• Performing hotel guest check-in and check-out.

• Payment and cashiering.

• Communication skills with guests.

• Preparing arrival list and departure list.

• Preparing room keys for arrival and assignment of room numbers.

• Preparing end of day reporting including cashier's drop to be submitted to office.

• Sorting out any issues that may arise with bookings or reservations.

• Answering any questions guests might have about the reservation, arrival, payment process.

• Providing support to customers who may have enquiries or requests during stay

Welfare & Benefits

• Annual Leaves

• All Public Holidays

• EPF & SOCSO

• Medical coverage

• Team-Building activities

Banyan Tree Hotels & Resorts Pte Ltd

Job Description

Main Duties and Responsibilities

We are seeking a dynamic and experienced hospitality professional to join us as our Assistant Director, Rooms. This highly accomplished individual will support the Director of Rooms in overseeing all aspects of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, and Uniformed Services. This role is key to ensuring exceptional guest experiences, optimizing operational efficiency, and achieving departmental financial goals. The incumbent will uphold and strengthen Mandai Rainforest Resort by Banyan Tree’s exceptional standards of service and hospitality.

Key Responsibilities

• Responsible for ensuring an exceptional experience for all the Resort’s guests. The incumbent will monitor and enhance the overall guest experience, addressing any issues and implementing improvements as needed.
• Assist in leading and managing the day-to-day operations of the Rooms Division to ensure guest satisfaction and operational excellence.
• Provide seamless experience for guests by ensuring operational efficiencies and oversee department heads and teams within Front Office, Housekeeping, Concierge, and Bell Services.
• Promote the Resort’s services and amenities, encouraging guests to utilize on-site facilities and participate in our programs. As part of the role, the incumbent will assist with room sales strategies, maximizing occupancy and revenue, analyzing operational data and financial reports to identify areas of improvement and implement action plans.
• Monitor guest feedback and proactively address service issues to enhance guest loyalty and satisfaction.
• Cultivate a strong culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department, supporting recruitment, training, scheduling, and performance management for Rooms Division staff.
• Ensure consistent implementation of brand standards, service standards, and operating procedures.

Job Requirements

• Bachelor’s Degree or Diploma in Hospitality / Hotel Management or an equivalent professional qualification in a related field
• 8 to 10 years’ experience, preferably in the hospitality industry, within a luxury or upscale hotel environment.
• Strong interpersonal, communication and organizational skills.
• Able to handle matters independently, and able to exercise self-motivation to enroll and complete projects.

Private Advertiser

Job Description

About the role

Join our vibrant and welcoming team as a Supervisor Front Office position in Melaka. In this full-time role, you will be responsible for leading and managing the front office operations, ensuring exceptional customer service and a seamless experience for our guests.

What you'll be doing

• Supervise and coordinate the daily operations of the front office team, including reception, concierge, and guest services

• Ensure efficient check-in and check-out procedures, handling guest inquiries and requests promptly and courteously

• Monitor and maintain high standards of presentation, cleanliness, and organisation in the front office area

• Provide training and mentorship to front office staff, helping them develop their skills and knowledge

• Liaise with other departments to ensure a consistent and cohesive guest experience

• Assist in the development and implementation of front office policies and procedures

• Handle guest complaints and resolve issues in a professional and timely manner

• Contribute to the overall success of the hotel by implementing strategies to drive guest satisfaction and loyalty

What we're looking for

• Minimum 1 year of experience in a front office supervisory role within the hospitality industry

• Excellent customer service skills and the ability to deliver a warm and welcoming experience to guests

• Strong leadership skills and the ability to effectively manage and motivate a team

• Proficient in using hotel management software and technology

• Excellent communication and interpersonal skills, with the ability to liaise effectively with guests and colleagues

• Attention to detail and the ability to multitask in a fast-paced environment

• Flexible and adaptable, with a positive and proactive attitude

What we offer

We are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive salaries, comprehensive benefits, and opportunities for career development. You will also enjoy a supportive and collaborative work environment, where your contributions are valued and your wellbeing is our priority.

Apply now to become our next Supervisor Front Office and be a part of our exceptional hospitality team.

Riviera Suites Melaka

Job Description