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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Marriott International

Job Description

JOB SUMMARY

He / She will be responsible for supervising, coaching and coordinating activities of the food servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests’ complaints during the absence of the manager.

DUTIES AND RESPONSIBILITIES

1. Open and close shifts in accordance with the manager’s checklists.
2. Train, maintain, and enforce all Marriott service standards through the use of used records, menus, and appropriate training and reference materials.
3. Supervise and coach all associates in accordance with Marriott's training program.
4. To ensure enough staffing for the operation.
5. To ensure smooth operation in all areas.
6. To ensure proper cashiering and billing procedures are adhered to.
7. To help the assistant manager in generating all necessary micros reports for outlets.
8. To supervise closing checklist for bartenders.
9. To conduct opening inventory and closing inventory of wines.
10. To ensure accuracy of associates’ float money stored in the safe deposit box.
11. Check and oversee cashiers’ closing duties and ensure accuracy.
12. Ensure efficient scheduling and represent the outlets for all day-to-day operations.
13. Responsible for updating Leaves / PH / MC of all associates daily.
14. To conduct 15 minutes training for all associates on a daily basis.
15. Maintain all S.O.P. and L.S.O.P.
16. To conduct a proactive preventive maintenance inspection on a monthly basis.
17. Promote inter-departmental relations through candid communications channels.
18. To keep managers informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress, and pass any information regarding the operations to the manager at all times.
19. To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required, and to check on guest satisfaction on a regular basis.
20. To take charge of assignment planning and schedule associates for their meal breaks.
21. Check on the cleanliness of the restaurant area and side stations and do weekly inspections with the manager.
22. Understand and teach empowerment principles to ensure guests’ satisfaction.
23. To LEAD BY EXAMPLE and have a “hands-on” approach to motivate our associates to excel.
24. Maintain fair consistent counseling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment.
25. Monitor hours, and staff overtime on a daily basis for restaurants as it relates to sales and profits.
26. Don’t expect, inspect.
27. Be an aggressive Team player and always “CAN DO ATTITUDE”
28. Cash/Bank Handling:

• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
• To ensure and follow established procedures and compliance as per LSOP guidelines.

29. Any other duties may be assigned from time to time.

JOB REQUIREMENTS

• Minimum GCE 'O' levels and/or Diploma in Hotel Management.
• At least 2-3 years of relevant experience in a similar capacity.
• Good interpersonal and communication skills.
• Ability to work under pressure and in a fast-paced environment.

Rocana Hotel Kuantan

Job Description

Rocana Hotel Kuantan is hiring a Full time Front Office Executive role in Sri Dagangan Bussiness Centre, Pahang. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Expected salary: RM2,800 - RM3,500 per month

The Front Office Executive (FOE) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.

The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organization and functions and management system is critical to the ability to lead and guide effectively.

This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor.

1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.

2.      To be able to up sell room accommodation during high occupancy to maximize revenue.

3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.

4.      To greet all guests in a service oriented manner.

5.      To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.

6.      To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.

7.      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

8.      To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.

9.       To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.

10.  To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.

11.  To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

12.  To facilitate smooth check-in / out procedures.

13.  To implement effective key control procedures.

14.  To be able to propose and initiate better procedures of performing operation tasks.

15.  To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.

16.  Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.

17.  To coordinate with Housekeeping Department to solve room discrepancies.

18.  Able to handle guest complaints and report to Superior the nature of complaints and action taken.

19.  Ensure hotel guests are registered in accordance with Front Office policies and procedures.

20.  To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.

21.  To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.

22.  To undertake any other related duties that may be assigned from time to time.

23.  To perform other duties assigned by the Management from time to time.

Genting Malaysia Berhad

Job Description

• To handle check-in and check-out transaction
• To key in customer date in GHPMS
• Computes bill, collects payment, and makes change for guests
• Makes and confirms reservations
• Posts charges such as room, food, liquor, or telephone, to guest folio
• Makes restaurant, transportation, or entertainment reservations for guests

 

DoubleDragon Properties Corp.

Job Description

JOB DESCRIPTION:

• Assign room according to guest request and preferences whenever possible.
• Prepare group key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible;
• Communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Perform duplicate reservation checks; block rooms.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Develop and maintain positive working relationships with others; support team to reach common goals.

QUALIFICATIONS:

• Comply with quality assurance standards.
• Perform other reasonable job duties as requested by Supervisors.
• Review billing and call attention of FOS for adjustment.
• Skills/Competencies Needed for the Job
• MS Office and other relevant
• Graduate of Hotel and Restaurant Management or any related course
• Strong oral and written communication skills
• Good time management skills
• Flexibility/adaptability
• 1-2 years experience in Hospitality field
• Can perform with minimum supervision

Bedrock Hotel Ipoh

Job Description

Bedrock Hotel Ipoh is hiring a Full time Front Office Assistant role in Taman Jubilee, Perak. Apply now to be part of our team.

• Flexible hours available
• No experience required for this role
• Expected salary: RM1,800 per month

Job description

· Welcoming and assisting guests upon arrival and during their stay.

· Handling check-ins and check-outs efficiently.

· Managing room reservations, cancellations, and modifications.

· Responding to guest inquiries and complaints in a courteous manner.

· Excellent communication skills, a customer-first attitude, attention to detail, and the ability to multitask in a fast-paced environment

Resortlife Co., Ltd.

Job Description

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreationม and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner .

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Courtyard Kuala Lumpur South

Job Description

Courtyard Kuala Lumpur South

Job Description

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Provide courteous and efficient service and if possible to comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

• Minimun O-level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Who are we?

Village Hotel Sentosa offers a fun and vibrant stay for families and urban explorers. This family-friendly hotel's 606 sun-washed hues rooms reflect the natural surroundings and the sea. Offering a host of services and amenities tailor-made to put children at the centre of any vacation, from the four thematic pools to the carnival-like welcome at the lobby featuring a Village Cart offering complimentary local sweets and snacks, guests can look forward to a slew of fun or head out for an adventure as the hotel is just minutes away from Singapore's best family-friendly attractions.

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Create positive and memorable guests' experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests' arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Who are we?

Village Hotel Sentosa offers a fun and vibrant stay for families and urban explorers. This family-friendly hotel's 606 sun-washed hues rooms reflect the natural surroundings and the sea. Offering a host of services and amenities tailor-made to put children at the centre of any vacation, from the four thematic pools to the carnival-like welcome at the lobby featuring a Village Cart offering complimentary local sweets and snacks, guests can look forward to a slew of fun or head out for an adventure as the hotel is just minutes away from Singapore's best family-friendly attractions.

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job Summary:

We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of our front office team. The ideal candidate will ensure that our guests receive exceptional service from check-in to check-out, while managing and mentoring the front office team to create a friendly and welcoming environment.

The Manager is responsible for the overall success of the Front office operations, acting as the management representative for the Hotel to ensure guest satisfaction.

Primary Responsibilities:

• Develop, review and update the policies and procedures for Front Office operations.
• Conduct and support on-going Training programs for Front Office team, especially On-the-Job Training.
• Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards.
• Proactively handle guests' feedback in a professional manner, ensuring resolution to guest satisfaction.
• Ensure consistent high standard of recognition for all VIP guests including Marriott Rewards platinum and gold level elite guests.
• Plan and prepare work schedule for all sections within Front Office and ensure adequate daily manning according to the Hotel's occupancy.
• Implement and maintain Front Office procedures, systems and controls.
• Ensure regular and ongoing communications among the team, such as briefing for pre-shift, handover shift, discussions and meetings.
• Deliver a clear and consistent message to the team on departmental goals to achieve desired results.
• Be familiar with the roles and responsibilities of all positions within Front Office, to render coverage to the team as and when required.
• Ensure property policies are administered with consistency; procedures and documentation are completed and maintained according to Standard Operating Procedures (SOPs) and support peer review process.

Requirements:

• Diploma or Degree in Hospitality or Tourism management.
• Minimum 6 years' experience in similar capacity in a 5-star property.
• Knowledge of Opera / Opera Cloud and proficiency in process management tools.
• Hold strong organizational and leadership skills, with an eye for detail for process improvement.
• A team player who is self-motivated and able to remain calm and resourceful under pressure.
• Excellent communication, leadership, problem-solving and interpersonal skills.
• Flexibility to work varied shifts, including weekends and public holidays.

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job Summary:

We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations, collaborate with cross-functional teams and uphold the highest standards of guest engagement and satisfaction.

Primary Responsibilities:

• Deliver a seamless and welcoming check-in and check-out experience for all guests.
• Conduct lobby hosting and in-room registration as required to personalize guest arrival.
• Handle guest enquiries, requests and feedback promptly and professionally.
• Assist with room allocation, special request and ensure guest preferences are honored.
• Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timely.
• Monitor room inventory and manage walk-in and overbookings in line with hotel's policies.
• Perform accurate billing and payment transactions in accordance with hotel's procedures.
• Maintain detailed and accurate records in the Property Management System (PMS).
• Support the Front Office leadership team in training and mentoring junior team members.
• Ensure the lobby and front desk areas are clean, organized and reflective of the hotel's brand standards.
• Resolve guest concerns and feedback or escalate issues to ensure prompt resolution and guest satisfaction.

Requirements:

• Diploma in Hospitality Management or related discipline.
• Minimum 2-3 years of Front Office or Guest Services experience, preferably in a luxury hotel setting.
• Proficient in hotel systems such as Opera PMS and Microsoft Office.
• Strong interpersonal and communication skills with a natural guest-first attitude.
• Ability to work well under pressure and handle multiple tasks efficiently.
• Flexibility to work shifts, weekends and public holidays.
• Additional languages are an advantage.

DoubleDragon Properties Corp.

Job Description

FRONT OFFICE SUPERVISOR

Responsible for supervising Front Office operations of hotel and providing support to the Duty Manager

Qualifications

• Graduate of BS Hotel and Restaurant Management or any related course
• Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role
• Experienced in OPERA system
• Excellent oral communication skills
• Customer-service oriented

Duties and Responsibilities

• Provide Front Desk Staff with necessary training and support as directed by management
• Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Supervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbook
• Strictly monitors the grooming of Front Desk staff and Concierge at all times
• Be able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled Shifts
• Greet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes

DoubleDragon Properties Corp.

Job Description

JOB DESCRIPTION:

• Assign room according to guest request and preferences whenever possible.
• Prepare group key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review/Track/Accommodate requests for room/check-out changes when possible;
• Communicate status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document exceptions.
• Perform duplicate reservation checks; block rooms.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments.
• Develop and maintain positive working relationships with others; support team to reach common goals.

QUALIFICATIONS:

• Comply with quality assurance standards.
• Perform other reasonable job duties as requested by Supervisors.
• Review billing and call attention of FOS for adjustment.
• Skills/Competencies Needed for the Job
• MS Office and other relevant
• Graduate of Hotel and Restaurant Management or any related course
• Strong oral and written communication skills
• Good time management skills
• Flexibility/adaptability
• 1-2 years experience in Hospitality field
• Can perform with minimum supervision

DoubleDragon Properties Corp.

Job Description

Duties and Responsibilities

• Assist and overseeing housekeeping operations
• Perform routine inspection in all housekeeping sections and reports issues to the Housekeeping Manager.
• Generates reports related to inventory of supplies and equipment
• Address guest complaints and inquiries in a timely and professional manner.
• Planning deep cleaning activities.
• Performs administrative matters
• Assist in employee hiring, training and evaluation.
• Manages budgets and resources utilization.
• Performs and teach function in crisis management procedures.
• Oversee housekeeping operations
• Handling Guest complains

PT. Helvetia Nata Loka

Job Description

PT. Helvetia Nata Loka sedang membuka lowongan untuk posisi Penuh waktu Guest Services Assistant di Ubud, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Mencari kandidat untuk bekerja pada:
  • Senin: Sore, Pagi
  • Selasa: Sore, Pagi
  • Rabu: Sore, Pagi
  • Kamis: Sore, Pagi
  • Jum'at: Sore, Pagi
  • Sabtu: Sore, Pagi
  • Minggu: Sore, Pagi
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini

NIGHT GUEST SERVICE ASSISTANT RESPONSIBLE FOR NIGHT AUDIT, GUEST SERVICE AND ACCOUNT RECEVAIBLE role combines customer service, financial record keeping, and auditing responsibilities. This individual would be responsible for assisting guests with check-in/out, handling payments, processing invoices, reconciling accounts, and ensuring accurate financial reporting at the hotel's front desk during the overnight shift.

Key Responsibilities:

Ø Guest Services:

§  Greet guests, assist with check-in/out, and answer inquiries.

§  Handle guest requests and provide customer support.

§  Process guest payments and handle cash transactions.

Ø Financial Auditing:

§  Perform the night audit, balancing daily financial transactions.

§  Reconcile financial records, including guest charges, payments, and department activity.

§  Identify and correct discrepancies in financial records.

Ø Accounts Receivable:

§  Ensure all incoming guest payments are received and accurately recorded.

§  Follow up with guests regarding outstanding balances.

§  Prepare invoices and statements for guests.

Qualifications:

·       Strong customer service and communication skills.

·       Proficiency in hotel front desk operations.

·       Familiarity with accounting principles and procedures.

·       Attention to detail and ability to work independently.

·       In essence, this role combines front desk duties with financial oversight, ensuring smooth operations and accurate record keeping during the overnight shift.

. Minimum 1 year of bookkeeping and front desk experience

LOKASI UBUD

Before After Co.

Job Description

Job description :

• Welcome and assist members with all their needs during their time at the gym

• Conduct facility tours and provide comprehensive product knowledge to new members

• Respond to member inquiries, both in person and through digital channels such as chat or comments

Qualification :

• Female candidates preferred, with fluency in English

• Previous experience in a similar role is required

• Friendly, honest, proactive, and a fast learner

• Proficient in using computers

• Willing to work in shifts (including public holidays) and able to work as part of a team

• Work location: Obsidian Gym, Jl. Sempol No. 26, Pererenan, Mengwi, Badung

MY VILLA & RESORT CANGGU

Job Description

• Experience in related position (Max. 1 Year)

• Multi-tasking and time-management skills, with the ability to prioritize tasks

• Familiar with OTA system

• Ability to work collaboratively within a team

• Must be able to join immediately

PT Accor Advantageplus

Job Description

The Ascott Limited

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

Marriott International

Job Description

H Boutique Hotel

Job Description

H Boutique Hotel is hiring a Full time Front Desk - Kota Damansara role in Kota Damansara, Selangor. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• No experience required for this role
• Expected salary: RM1,600 - RM1,900 per month

Process all guest check-in and check-out.

Confirming reservations, assigning room, and issuing and activating room keys.

Process all payment types such as room charges, cash, debit or credit cards.

Resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in and room with maintenance issues.

Dao by Dorsett AMTD Singapore

Job Description

DUTIES & RESPONSIBILITIES:

• Conducts daily audits of Guest Services Agents’ appearance, grooming and hygiene and takes daily briefing.
• Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.
• Evaluates per shift checklist, and ensures all tasks are completed.
• Supervises and assists Guest Services Agents in planning, documentation, along with all of their tasks at the Customer Service desk.
• Conducts On-The-Job training for all Guest Services Agents.
• Conducts periodic high balance check in coordination with accounting department.
• Double check next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests.
• Reviews traces for all reservations and resolves accordingly.
• Maintains accuracy of data on the Property Management System.
• Meets upon arrival or bid farewell VIP residents in the absence of senior management.
• Escorts guests to the apartment upon arrival when necessary.
• Conducts periodic checks of all luggage/parcel storage areas.
• Addresses and resolves resident complaints or concerns.
• Coordinates with Security Department in conducting investigations as needed.
• Coordinates with Drivers to ensure smooth operations and exceptional service to all residents.
• Conducts daily checking of all traces to ensure resolution of requests and assist in any difficulty encountered.
• Reports to Management any emergencies or incidents reported by residents.
• Any other duties as directed.
• Conducts Night Audit Tasks based on established procedures and guidelines.
• Prepare daily reports for Management and ensure accuracy.       
• Familiarizes herself/himself with billing and credit policies to effectively handle and process billing requirements.
• Conduct random checks on team members from other departments

Eaton HK

Job Description

JOB RESPONSIBILITIES

• Handle guest enquiries and emergency cases

• Empowered to make decisions in the best interest of the hotel from a sound understanding of how decisions are made, ensuring consistency

• Achieve maximum guest satisfaction and adhere to the quality standards required by the hotel

KNOWLEDGE & EXPERTISE

• At least 5 years hotel front desk working experience with 3 years or above at supervisory experience

• Familiar with front office procedures and related software

• Strong yield management skills and ability to instill those in others

• Prompt and systematic decision making and problem solving skills with analytical power

• Strong leadership skills and able to work independently and confidently under pressure

• Solid knowledge on courteous manner of handling guests enquiries and complaints

• Eager to demonstrate “can-do" attitudes towards both internal & external customers

BENEFITS

• 5-day work week

• Discretionary bonus

• Medical insurance

• Dental insurance

• Life insurance

• Marriage leave, compassionate leave

• Free duty meals

• Staff discount on F&B and banquet

• Complimentary overseas accommodation

• Education allowance

Interested candidates please submit your application via Apply Now. As selection would only base on candidate's qualification & experience, no photo is required.

For more information on Eaton HK, please visit www.eatonworkshop.com.

(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)

相關職責

• 處理客人的查詢和緊急情況

• 以對決策方式深入理解的基礎上，有權為酒店做出符合最佳利益的決策，確保一致性

• 實現最大的客人滿意度並遵守酒店所要求的品質標準

相關經驗及資歷要求

• 至少擁有5年酒店前台工作經驗，其中3年或以上為主管經驗

• 熟悉前台程序和相關軟件

• 具備卓越的收益管理技巧，並能夠將這些技巧灌輸給他人

• 迅速且有系統地做出決策和解決問題的能力，具有分析能力

• 具備強大的領導能力，能夠在壓力下獨立自信地工作

• 對處理客人查詢和投訴的禮貌方式具有扎實的知識

• 積極向內部和外部客戶展示“可以做到”的態度

員工福利

• 五天工作週

• 酌情性花紅

• 醫療保險

• 牙科保險

• 人壽保險

• 婚假及恩恤假

• 免費當值膳食

• 住宿、餐飲及宴會折扣優惠

• 免費住宿 (只適用於香港以外集團旗下的酒店)

• 學費津貼

有意應徵者請透過APPLY NOW遞交申請，或直接發送履歷至  hrhk@eatonworkshop.com。由於甄選只基於應徵者的資歷和經驗，請無須提供相片。

歡迎瀏覽www.eatonworkshop.com以獲取更多關於逸東酒店的資訊。

(所收集的個人資料將被嚴格保密並僅限於招聘用途)

About Eaton HK

Eaton Workshop is a mission-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit (social, environmental, and financial). Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, music), Media (radio, film), Wellness (holistic health), and House (members workspace), as well as beautifully designed, ethical, and sustainable hotel and Food & Beverage offerings.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, and international laws. We welcome professionals who believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.

We are looking for people who embody integrity, inclusivity, compassion, humility, a growth mindset, a collaborative spirit, and last but not least, competence and accountability. We are not looking for people who pursue self-gain, aren't a team player, don't act in the interests of the company, lack competence, and don’t support our mission. Ultimately, we are looking for people who carry an adaptive growth mindset, are highly competent and accountable, and can build on their expertise and collaborate across disciplines.

Pearl Village Co., Ltd.

Job Description

TA AKTANA a Luxury Collection Resort & Spa Labuan Bajo

Job Description

Shangri-La's Boracay Resort & Spa

Job Description

Destination Group

Job Description

Position Summary

We’re looking for a dynamic, hands-on Front Office Manager who thrives in a fast-paced, guest-centric environment. You’ll be leading the RED Crew at the front desk to deliver seamless check-ins, energetic welcomes, and consistently upbeat service—while keeping things smooth behind the scenes.

You won’t just manage a desk—you’ll be the face of the guest experience, ensuring every interaction is bold, memorable, and on-brand.

Key Responsibilities

• Lead and supervise all front office operations including reception, concierge, bell desk, and night audit.

• Ensure all guests receive prompt, professional, and personalized service with a fun and informal tone.

• Champion the RED brand by encouraging creativity, energy, and guest engagement among the team.

• Implement efficient procedures for check-in/check-out and handle any guest concerns or escalations effectively.

• Monitor guest satisfaction and reviews to identify trends and improve the guest journey.

• Work closely with Housekeeping, Engineering, and F&B teams to ensure a seamless stay experience.

• Train, mentor, and motivate team members to deliver exceptional service and uphold brand standards.

• Oversee scheduling, payroll, and team performance evaluations.

• Ensure compliance with company policies, safety standards, and local regulations.

What We’re Looking For

• Proven experience as Front Office Manager or similar leadership role in a lifestyle/luxury hotel.

• Strong leadership, communication, and guest service skills.

• Tech-savvy mindset with knowledge of modern hotel systems (PMS, mobile check-in, etc.).

• Energetic personality who loves interacting with guests and inspiring a team.

• Fluent in English; knowledge of Thai or other languages is a plus.

• Ability to work flexible hours, including nights, weekends, and holidays.

What We Offer

• Be part of one of the most exciting lifestyle hotels in Phuket.

• A vibrant, inclusive workplace culture that values personality as much as experience.

• Competitive salary and benefits package.

• Opportunities for career growth

Studio M Hotel Singapore

Job Description

Job Description

• Always greet guest in a friendly and professional manner according to Studio M standards
• Engage with each guest as a unique individual and listen attentively to their request
• Perform accurate check in and checkout of guest daily
• Answer all incoming and outgoing calls in timely and professional manner
• Create reservation for any last minute arrival, walk in guest or in the event the absence of reservations team
• Run daily reports to check reservations for accuracy and identify any special request
• Responsible for a cash float throughout your shift and ensuring it balance correctly at the end of each shift
• Listen to guest’s complaint or concerns and resolve their issue in a timely manner
• Promote healthy upselling program in the department
• Encourage all guest to enroll Loyalty program
• Check hotel activity (arrivals, departure, special request) and communicate information with appropriate departments
• Keep track of guest lost & found items
• Manage guest information regularly and accurately
• Attend to guest enquiries for tours, transportations, directions, courier services, postages, restaurant reservations and more

HighHouse

Job Description

COMPANY DESCRIPTION

A transcendent day-to-night nightlife and culinary destination where music, art, flavours, and conversations intersect. Spanning more than 10,000 square feet across Levels 61 and 62 of One Raffles Place, HighHouse offers unparalleled views of the Singapore skyline, making it the ultimate setting for meaningful connections, impeccable service, exceptional cocktail and culinary experiences, coupled with a progressive soundscape by renowed and emerging music selectors from Singapore and beyond.

RESPONSIBILITIES

OUE Restaurants has launched an exciting nightlife and culinary destination in the 4th quarter of 2023, and we are building a team of like-minded individuals who believe in creating experiences and meaningful connections. Located in the heart of the Central Business District of Singapore and perched at the roof-top of one of the city's iconic skyscrapers, the venue will present 2 concepts across 3 levels and will operate from lunch time till late night.

You are responsible for ensuring that the dining club is operated smoothly through management of the day-to-day duties and develop business objectives to maximise the profitability and enhance our patron's dining experience.

You will be working together as a team towards the development of an enriching and exciting environment, with the goal of placing and maintaining the dining club as one of the most sought-after nightlife and culinary destination.

Job Summary

The Assistant Manager will be tasked with operationally focused responsibilities including but not limited to, the daily operational requirements and duties, motivation of staff in your charge and ensuring all guests are exceptionally well taken care of by the team. The individual must ensure that all quality, hygiene and safety standards are followed conscientiously and is responsible for conducting daily briefings with a key focus on skills and knowledge training in addition to the daily briefs.

Non-operational duties include staff scheduling, inventory management, cashiering, loss prevention and maintenance.

This individual should possess strong interpersonal skills and be able to lead and manage teams with ease and confidence, showing care for internal and external stakeholders, and be able to thrive in an exciting and fast-paced environment.

5 Days Work Week | AWS & Performance Bonus | Medical & Dental Benefits

Key Responsibilities

• Arrive on duty punctually in a clean and neat appearance.
• Build an efficient team of staff by controlling, guiding, and motivating them in the day-to-day operations of the dining club, and ensure good communications within all levels are always maintained.
• Behave in a sober and orderly manner and cooperate with fellow employees and colleagues to provide efficient work within the company.
• Be responsible for the high standard of service of food and beverage and entertainment in the dining club.
• Understand the dining club's concept and when required, contribute ideas to the marketing and entertainment of the dining club.
• Ensure all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
• Establish, maintain and develop adequate guest relations, including the building of the customer database.
• Be responsible for the training of all staff to maintain and improve the standard of service.
• Observe and enforce all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash.
• Observe and enforce all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures.
• Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual.
• Ensure the restaurant is properly staffed and that staff appearance and discipline are maintained at all times.
• Be responsible for the daily briefing of the dining club staff about new promotions, menu items, functions, internal news etc.
• Handle promptly any guest complaints and report accordingly.
• Recommend improvements in methodology, equipment, or staff to improve service.
• Attend scheduled management meetings.
• Work closely with other managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth management of the venue.
• Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in.
• Delegate as appropriate the various aspects of the position of Assistant Manager, at the same time ensuring the accurate execution of these tasks.
• Act as Duty Manager according to the work schedule with full responsibility for the running of the shift, including all reporting functions, when required.
Carry out any other tasks as reasonably requested by the management.

QUALIFICATIONS

Requirements

• Ability to communicate effectively verbally and in writing.
• Extensive food, beverage, and restaurant operations knowledge.
• Knowledge of relevant computer applications usage.
• Basic knowledge of accounting principles and practices.
• Possess organizational and team management skills with a strong and professional approach to customer service.
• Tertiary qualifications preferred; a combination of practical experience and education will be considered as an alternative.
• Ability to perform all functions within the restaurant, when required.

Soneva Kiri Resort

Job Description

Soneva Kiri, an award-winning luxury resort on Koh Kood, is seeking a qualified and service-driven Guest Relations Manager to join our Barefoot Guardian team. This position is integral to ensuring the delivery of consistently exceptional guest experiences, in line with our commitment to sustainable luxury and personalized service.

Key Responsibilities:

• Provide leadership and direction to the Barefoot Guardian team, ensuring smooth daily operations and adherence to service standards.

• Ensure that every guest experience is highly personalized, warm, and professional throughout all stages of their stay.

• Coordinate and manage all VIP arrangements, special requests, and individual preferences with discretion and attention to detail.

• Address and resolve guest concerns and complaints in a timely and effective manner, maintaining a positive brand image at all times.

• Collaborate closely with other departments to ensure all guest requirements are met with consistency and efficiency.

• Oversee guest arrival and departure procedures, villa allocations, and billing accuracy.

• Maintain a visible presence in guest areas, offering support to the team and engaging meaningfully with guests.

• Monitor and analyze guest feedback from various channels, implementing service improvements as appropriate.

• Conduct training, coaching, and performance evaluations to support team development and maintain high standards.

• Ensure that all team members comply with grooming standards, guest service protocols, and operational procedures.

• Maintain comprehensive and accurate records in accordance with internal policies and quality standards.

Required Qualifications and Experience:

• Bachelor’s degree in Hospitality Management or a related field.

• A minimum of 5 years’ experience in Guest Relations and/or Front Office roles, with at least 2 years in a managerial or supervisory capacity within a luxury resort or five-star hotel environment.

• Demonstrated ability to lead, coach, and inspire a diverse team.

• Strong problem-solving and decision-making skills, especially under pressure.

• Proven track record of enhancing guest satisfaction and operational performance.

• Proficient in the use of property management systems (e.g., Opera or similar platforms).

Skills and Competencies:

• Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.

• Strong organizational and multitasking abilities in a high-paced environment.

• High attention to detail and commitment to service excellence.

• Strong sense of discretion, professionalism, and emotional intelligence.

Language Requirements:

• Fluency in spoken and written English is required.

• Proficiency in additional languages, particularly Chinese, is considered an asset.

Benefits:

• Service charge

• Vacation days, birthday leave, and maternity leave

• Free accommodation

• Free meals (3 meals a day, including days off)

• 5-day workweek

• Free uniform and laundry service

• Monthly staff buffet with grilled pork

• 7 free nights per year at Soneva resorts worldwide, for you and your friends, partner, or family

• Employee activities: Yoga, Pilates, movie nights, karaoke, fitness, volleyball court, table tennis, staff bar, staff café, and on-site shop

• Free access to washing machines and dryers

• Travel allowance for trips home

• Medical benefits

• Provident fund and opportunities for growth within the international Soneva network

The Langham, Hong Kong

Job Description

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2016 - 2025      Three Michelin Stars – T'ang Court

2004 - 2024     Caring Company Award

2021 - 2024      Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2024     Earth Check Certification Platinum Certificate

2020                  The Best of The Best Masterchef – T’ang Court

2015 - 2019       Forbes Travel Guide Five-star Award Winner

2016                   Travel+Leisure Best Top 5 Hotels in Hong Kong

Responsibilities

• Perform lobby reception supervisory duties including hotel guests check in & check out, enquires and cashier;

• Greet VIP guests;

• Assist the Business Centre and Guest Services areas whenever necessary;

• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;

• Promote hotel facilities including Health Club, Business Centre and F&B outlets;

• Follow up on amenities order on a daily basis;

• To provide on-the-job training to new colleagues;

• Handle ad hoc projects assigned by the management.

Qualifications

• Minimum 3 years working experience in hotel industry

• Relevant education background

• Independent & confident to work under pressure

• Good interpersonal skills

• Good team player with excellent communication skills in both English & Chinese

• Additional language would be an advantage

*Candidates with more experience will be considered as Assistant Guest Services Manager.

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect

The Sira a Luxury Collection Resort and Spa Lombok

Job Description

Fynn Boutique Hotel

Job Description

Fynn Boutique Hotel is hiring a Full time Front Office Supervisor role in Bacoor, Calabarzon. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱20,000 per month

Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team. Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.

Supervise front desk team.

Oversee daily front desk operations, ensuring efficiency and accuracy.

Coordinate with other departments to fulfill guest needs.

Train, guide, and motivate front office staff.

Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

PT Accor Advantageplus

Job Description

MOLEK GARDEN HOTEL SDN. BHD.

Job Description

Molek Garden Hotel Sdn Bhd is hiring a Full time Front Office Assistant role in Taman Molek, Johor. Apply now to be part of our team.

• Flexible hours available
• No experience required for this role
• Expected salary: RM1,700 - RM1,800 per month

Job Description:

• Welcoming and assisting guests in a friendly and professional manner.

• Handling check-in, check-out, and room reservations.

• Handling basic inquiries and sorting mail.

• Copying, scanning, and filing documents.

• Be ready to perform any suitable tasks from time to time.

• A responsible and positive attitude to the jobs.

Job Qualifications

• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.

• Working knowledge of printers, copiers, scanners, and fax machines.

• Excellent interpersonal and communication skills.

# Provide Hostel / Accommodation

Marco Polo Hongkong Hotel

Job Description

Responsibilities

• Supervise team members of all sections in Front Office to maintain smooth operation
• Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction
• Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies
• Be attentive to hotel security and safety requirements at all time
• Maintain good liaison with different departments to ensure uninterrupted communication

Requirements

• Tertiary education in Hospitality Management or related disciplines
• Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)
• Able to work independently and attend shift duties including overnight
• Well-versed in spoken and written English and Chinese
• Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Greet and welcome visitors
Answer and direct phone calls
Schedule and manage appointments
Maintain and update records
Handle correspondence
Assist with administrative tasks
Keep the front desk area clean and presentable
Collaborate with other departments

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Al's Resort

Job Description

The Garcha Group Marriott International

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

• Duxton Reserve Singapore, Autograph Collection

• Maxwell Reserve Singapore, Autograph Collection

• The Vagabond Club, a Tribute Portfolio Hotel

• The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)

• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

• Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

• 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
  

Essential Functions

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

Renaissance Kuala Lumpur Hotel & Convention Centre

Job Description

PARKROYAL COLLECTION Marina Bay, Singapore

Job Description

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong leader & team player

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

E-CONTRACT PTE. LTD.

Job Description

E-CONTRACT PTE. LTD. is hiring a Full time Front Office Executive role in Outram, Singapore. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: $1,800 - $2,200 per month

E-Talent Pte Ltd

Job Description

E-Talent Pte Ltd is hiring a Full time Front Office Executive role in Outram, Singapore. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: $1,800 - $2,500 per month

Front Office Executive / Guest Service Agent

Duties:

• Handle guest check-in and check-out efficiently using the property management system (PMS)

• Provide excellent customer service and respond to guest inquiries or requests

• Manage reservations and room assignments

• Process payments and issue receipts

• Coordinate with housekeeping and maintenance to ensure room readiness

• Handle guest complaints or escalations professionally

• Assist in night audit duties if on night shift

Requirements:

• Good communication and interpersonal skills

• Proficient in basic computer systems (Opera or similar PMS)

• Proficiency in Mandarin is required to communicate effectively with Mandarin-speaking guests and handle inquiries, check-ins, and support requests.

• Able to work rotating shifts including weekends and public holidays

The Capitol Kempinski Hotel Singapore

Job Description

SCOPE

The incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.

OVERALL OBJECTIVES

• Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
• Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
• Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.
• Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
• Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects guestrooms on a daily basis.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Other ad-hoc duties

REQUIREMENTS

• Warm, pleasant, friendly and confident, with good interpersonal skills.
• Possess good command of English
• Minimum 3 years experience in a similar role
• Comprehensive Opera knowledge
• Mature & Customer focused.

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

We’re seeking a skilled and friendly Front Office Executive to join our team

You will manage the reception or front desk at our head office. Thus, as the first point of contact for our customers and visitors, you will play a critical role in creating a welcoming environment and providing excellent customer service. In this role, you are expected to handle administrative tasks and support other departments in everyday chores.

JW Marriott

Job Description

Sheraton Manila Hotel at Newport World Resorts

Job Description

Manila Marriott Hotel at Newport World Resorts

Job Description