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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Asiawide Hospitality Group Sdn. Bhd.

Job Description

About the role

We are seeking a Front Office Assistant to join our Hotel Division. This full-time role in Melaka will be an integral part of our guest services team, ensuring exceptional customer experiences for all our visitors.

What you'll be doing

• Greeting and welcoming guests upon arrival

• Efficiently managing the front desk operations, including check-in/check-out procedures

• Handling guest inquiries and requests in a friendly and professional manner

• Providing concierge services and recommendations for local attractions, dining options, and transportation

• Maintaining accurate guest records and completing all necessary documentation

• Assisting with the coordination of housekeeping and other hotel services

• Identifying and resolving any guest issues or concerns in a timely manner

• Promoting the hotel's facilities and services to drive customer satisfaction and loyalty

What we're looking for

• Minimum 1 year of experience in a similar front office or customer service role within the hospitality industry

• Excellent communication and interpersonal skills, with a friendly and professional demeanour

• Strong problem-solving abilities and a commitment to delivering exceptional customer service

• Proficient in English and the local language(s), with the ability to communicate effectively with guests from diverse backgrounds

• Demonstrated skills in multitasking, attention to detail, and time management

• A team player with a positive attitude and a willingness to learn and grow

• Basic computer skills, including proficiency in using hotel management software

What we offer

At Asiawide Hospitality Group Sdn. Bhd., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance and wellness programs

• Opportunities for career development and ongoing training

• A collaborative and inclusive company culture

• Work-life balance initiatives, such as flexible scheduling and wellness activities

About us

With a growing portfolio of hotels, resorts, and restaurants, we are dedicated to delivering exceptional service and creating unforgettable memories for our guests. Our commitment to innovation, sustainability, and community engagement sets us apart in the industry.

If you are passionate about hospitality and eager to join a dynamic, forward-thinking team, we encourage you to apply now.

Hilton Bali Resort

Job Description

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

What will I be doing?

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
• Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands
• Attend all Reception meetings and Executive Lounge Meetings
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous managerial experience in a customer service function
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer service function or a similar role
• A passion for delivering an exceptional level of Guest service
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Garcha Group Marriott International

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Essential Functions

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

W Hotel

Job Description

W Hotel

Job Description

HOTEL TRAVELTINE

Job Description

HOTEL TRAVELTINE is hiring a Full time Guest Services Executive role in Kallang, Singapore. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: $2,400 - $2,600 per month

• Benefits:
• 5-day work week.
• Birthday Leave, Celebration Leave 2 days.
• Duty Meals Allowance.
• Medical Benefits.
• Dental and Flexible Benefits.
• AWS and Variable Bonuses.
• F&B and Room Discounts.
• Referral Fee.
• Career Progression.
• Yearly Increment.
• Long Service Award.
• Birthday and Festive Celebrations.

• PRIMARY OBJECTIVES

• To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out.
• To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.
• To be smart and tidy in personal appearance.
• To greet and welcome all guests’ with a smile and cheerful appearance.

• MAIN DUTIES AND RESPONSIBILITIES
• To supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.
•  To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.
•  To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. To ensure that General Manager, Secretary, Sales and other relevant Departments are informed of the VIPs. To meet and escort the VIPs to their rooms.
•  To check Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to authorized personnel. To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.
• To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.
• To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.
• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.
• To conduct spot checks on the outlets in the absence of Outlet Manager.
• To monitor room inventory closely to maximize revenue and occupancy from group allotments.
• To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.
• Any other suitable tasks as and when assigned by Senior Guest Services Manager and Front Office Manager.

Grand Copthorne Waterfront Hotel Singapore

Job Description

Key Responsibilities:

• Supervise and coordinate guest services operations, ensuring seamless delivery of services and adherence to quality standards.
• Oversee the management of rooms’ inventory and allocations, optimizing revenue and maximizing occupancy rates.
• Cultivate and maintain professional relationships with house guests, actively seeking opportunities to enhance their experience.
• Lead front office operations, implementing innovative solutions to enhance guest satisfaction and operational efficiency.
• Provide concierge services, including arranging transportation, making reservations, and offering local recommendations.
• Facilitate guests' access to hotel services, ensuring prompt response to requests and efficient handling of inquiries.
• Foster effective communication through regular briefings, updates, and collaborative brainstorming sessions within the department.
• Collaborate closely with other departments to ensure cohesive teamwork and a unified approach to guest service.

Ideal Requirements:

• Excellent communication and leadership skills, with the ability to thrive in a fast-paced environment.
• Strong customer service orientation and a dedication to maintaining high service standards.
• 3-5 years of progressive experience in guest services or a related field within the hospitality industry.
• Proven ability to lead and motivate a team, driving performance and fostering a culture of excellence.
• Exceptional interpersonal skills and a passion for delivering memorable guest experiences.
• Ability to adapt to changing priorities and multitask effectively in a dynamic environment.

Ideals Recruitment Pte Ltd

Job Description

• Salary Package: Basic Up to $2800 + $300 (Allowance) + AWS + VB
• Established Event Company
• Working Location: CBD Area
• Working Days: 5 days work week
• 1 year experience in customer service, events or hospitality

Your Role, Your Influence:

• Answering phone calls and attend to check-in guests
• Replying emails and forward to respective authority when necessary
• Ensure satisfaction of clients
• Prepare and distribute promotional materials & partnership news to guests/potential members
• Inventory control
• Prepare expenses reports for Community Lead
• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Diploma in Hospitality or Hotel Management
• Must have strong verbal and written communication skills in English
• Basic computer skills in Word, Excel, Powerpoint

Seize This Opportunity!

 

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

TEH SIEW YING

Registration No: R21103305

EA Licence no.: 14C7121

Grand Park City Hall

Job Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Proactively analyze customer feedback and provide strategic direction to improve overall Guest Staying Experience.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guests’ complaints are handled with tact and diplomacy.
• Focus on all front office section to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
• Set the standards of professionalism for the department through the development of procedures and the training of service skills.
• Instruct and enforce the proper behaviors of protocol and etiquette that will reflect positively on the overall perception of the property and its service culture.
• Have direct contact with guest to collect direct feedback and interacting with all departure guests to collect guest feedback data.
• Assist to review arrival list for all arrivals and VIPs. Check room allocations, amenities and special request.
• Oversee and maintain up to date records in the guest history system.
• Assist in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Identify trends and areas of improvement on a regular basis and shares with relevant stakeholders.
• Handle any guest complaint expeditiously to complete resolution.
• Perform any other job tasks as assigned.

Job Requirements

• At least 2 years of working experience in a similar capacity.
• Service-oriented, meticulous and has an eye for detail.
• Knowledge of Opera system is an added advantage.

Penang Marriott Hotel

Job Description

Park Hotel International Ltd

Job Description

Responsibilities:
• Assist to oversee the Front Office operation
• Lead and supervise FO team to perform and maintain good service to guests
• Handle guests’ enquiries or complaints 
• To be the duty in-charge and responsible for the smooth and efficient running of FO

Requirements:
• Form 5 or above, with Hospitality Management is preferred
• Minimum 2 years' Front Office operations experience
• Mature, independent and excellent problem solving skills
• Service-oriented and good in communications and interpersonal skills
• Knowledge of Opera is preferable
• Good command of spoken and written English & Chinese

Benefits:
• 8 Rest days per month
• Discretionary Bonus
• Free Duty meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested candidates, please send full resume with current & expected salary to Administration and Human Resources Manager via e-mail or by fax to 2721 8505 or contact Ms Ngai via Direct Line 2731 2180 

For more information, please visit our website: www.parkhotelgroup.com
Personal data collected will be treated in strictly confidential and only for recruitment purpose.

 

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Aloft Langkawi Pantai Tengah

Job Description

Rocana Hotel

Job Description

The Front Office Executive (FOE) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.

The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organization and functions and management system is critical to the ability to lead and guide effectively.

This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor.

1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.

2.      To be able to up sell room accommodation during high occupancy to maximize revenue.

3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.

4.      To greet all guests in a service oriented manner.

5.      To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.

6.      To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.

7.      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

8.      To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.

9.       To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.

10.  To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.

11.  To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

12.  To facilitate smooth check-in / out procedures.

13.  To implement effective key control procedures.

14.  To be able to propose and initiate better procedures of performing operation tasks.

15.  To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.

16.  Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.

17.  To coordinate with Housekeeping Department to solve room discrepancies.

18.  Able to handle guest complaints and report to Superior the nature of complaints and action taken.

19.  Ensure hotel guests are registered in accordance with Front Office policies and procedures.

20.  To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.

21.  To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.

22.  To undertake any other related duties that may be assigned from time to time.

23.  To perform other duties assigned by the Management from time to time.

Four Seasons Hotel Kuala Lumpur

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role
As a Front Office Executive at Four Seasons, you are the face of the hotel and play a key role in delivering exceptional, personalized service to our guests. You are responsible for ensuring smooth check-in and check-out processes, handling guest requests with genuine care, and maintaining the high standards of service that define the Four Seasons experience.

What you will do

• Warmly welcome guests upon arrival with a genuine smile and ensure a smooth check-in process.
• Handle guest check-outs efficiently and accurately, ensuring billing is correct.
• Respond promptly to guest inquiries, requests, and concerns both in person and over the phone.
• Coordinate with housekeeping and other departments to fulfill guest needs seamlessly.
• Maintain up-to-date knowledge of hotel services, facilities, and local attractions.

What you bring

• Excellent communication and interpersonal skills.
• Proven experience as a Front Office Executive, Receptionist, or similar role.
• Professional appearance and customer-focused attitude.
• Ability to multitask, prioritize, and handle pressure effectively.

  
What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 5 working days

Schedule & Hours:

Marriott Hotel Manila

Job Description

Marriott Hotel Manila

Job Description

The Pan Pacific Hotel Singapore

Job Description

The Duty Manager is a representation of the Hotel’s Management and ensures the smooth day-today operations of the Hotel to create memorable hotel experiences for our guests. The Duty Manager solicits feedback from Guests and addresses product and service issues, which encompasses all operational aspects of the hotel and looks after the well-being of our guests. They have 360 environmental awareness, the ability to plan and execute tasks, excellent communication skills, are proactive and resourceful, and are able to work with minimal supervision.

Key Responsibilities:

• Greet and assist guests with warmth and professionalism.
• Address and resolve guest concerns promptly to ensure a positive experience.
• Oversee daily operations to guarantee seamless and efficient service.
• Coordinate with various departments to maintain high-quality standards.
• Lead and motivate a diverse team to achieve excellence in service delivery.
• Provide guidance and support to staff members for professional development.
• Act as the point of contact for emergencies and ensure appropriate actions are taken.
• Implement and enforce safety and security protocols.
• Supervise and manage shifts, ensuring staffing levels meet operational requirements.
• Monitor and control expenses within budgetary guidelines.

Requirements: 

• Proven experience in a managerial role within a 5-star hotel or upscale hospitality setting.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of hotel operations.
• Excellent problem-solving abilities and a customer-centric mindset.

Hyatt Centric Victoria Harbour Hong Kong

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Provide the training to the Front Office associates
• Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Sheraton Imperial Kuala Lumpur Hotel

Job Description

Moxy Putrajaya

Job Description

MYKEY GLOBAL SDN. BHD.

Job Description

About us

MyKey Global is a fast-growing property management company and hospitality operator based in WP. Kuala Lumpur. We provide warm, comfortable, and luxurious accommodation experiences for our property occupants while helping property investors achieve higher rental yields. Our innovative approach bridges the gap between property owners and hospitality guests through technology and a vast network of real estate partners worldwide. We prioritize Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity to create a sustainable accommodation investment model.

This position requires candidate to be based at Empire City @ Damansara Perdana, Selangor.

Qualifications & experience

• Phone Etiquette, Communication, and Customer Service skills.

• Attention to detail and problem-solving abilities

• Experience in handling guest complaints.

• Front Desk Duties proficiency (arrival list, departure list, night audit etc).

• Strong organizational and multitasking abilities.

• Excellent interpersonal skills.

• Proficiency in Microsoft Office and office equipment

• Knowledge of property management or hospitality industry is a plus.

• Fluency in multiple languages is an advantage.

Tasks & responsibilities

• Performing hotel guest check-in and check-out.

• Payment and cashiering.

• Communication skills with guests.

• Preparing arrival list and departure list.

• Preparing room keys for arrival and assignment of room numbers.

• Preparing end of day reporting including cashier's drop to be submitted to office.

• Sorting out any issues that may arise with bookings or reservations.

• Answering any questions guests might have about the reservation, arrival, payment process.

• Providing support to customers who may have enquiries or requests during stay

Welfare & Benefits

• Annual Leaves

• All Public Holidays

• EPF & SOCSO

• Medical coverage

• Team-Building activities

W SINGAPORE SENTOSA COVE

Job Description

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Job Description

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Participate in company's sustainability effort for the environment and being an inclusive employer

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Willing to work 10 hours rotating shift & assigned to our designated hotel branch at Kitchener Road.
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Job Description

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

• Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
• To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
• Ensure that departmental standard, policies, and procedures are maintained.
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
• Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
• Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
• Conduct and ensures the neat of appearance of all Front Office team.
• Participate in company's sustainability effort for the environment and being an inclusive employer

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
• Commitment to work rotating shift and any day, including weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties
• High attention to details.
• Ability to multi-task and work efficiently in a fast-paced environment.

SUTL Marina Development Pte Ltd

Job Description

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)

Greenwood Fish Market

Job Description

What we can offer

• Incentive scheme 4%, 8%, 12% monthly based on sales target (applicable after 3 months confirmation)

• Greeting guests as they arrive at the restaurant and seating them at their table
• Managing the restaurant's reservation system and taking phone calls to book tables
• Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests
• Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service
• Assisting with the management of the restaurant's waitlist, communicating wait times to guests
• Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment
• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests
• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail
• A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment
• Basic computer skills, with experience using reservation systems

Hotel Mandarine Regency

Job Description

ASSISTANT GUEST SERVICES MANAGER (HOUSEKEEPING)

Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at Mandarin Oriental, Singapore within the Housekeeping Department in Singapore, the Assistant Guest Services Manager (Housekeeping)  is responsible in overseeing room cleanliness, assigns daily tasks, manages guest requests, monitors team performance, plans training, schedules rosters, and collaborates with departments to ensure smooth hotel operations. The Assistant Guest Services Manager (Housekeeping) reports to the Executive Housekeeper. 

As Assistant Guest Services Assistant (Housekeeping), you will be responsible for the following duties: 

• Ensures that rooms are clean and ready for guests' arrivals.
• Attends to guests' complains and requests promptly.
• Blocks out of service rooms for preventive maintenance.
• Responsible for the daily room assignments according to resources available.
• Responsible for the daily processing of guest rooms cleaning by Room Attendants. 
• Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants. 
• Plans weekly duty roster for the team. 
• Responsible for the conduct of the Room Attendants and House Attendants on the guest floors.
• Monitor performance for Room Attendants, House Attendants and Supervisors and develop the team.
• Make checks on the progress of individual Room Attendants, House Attendants and Supervisors.
• Work closely with other departments and stakeholders to ensure smooth hotel operations.
• Any other duties as assigned by supervisor

As Assistant Guest Services Assistant (Housekeeping), we expect from you:

• At least 2 years of experience in similar capacity in other luxury hotel
• Good communication and leadership skills
• Good organisation and priorisation skills
• Able to work shifts, weekends and holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

Naumi Hotels SG Pte Ltd

Job Description

The Naumi Group is a global hospitality entity overseeing Naumi Hotels and managing property assets. Known for their vivid and luxurious boutique hotels, Naumi Hotels offers personalized luxury experiences and prime localities. The group's ethos promotes creativity and individuality among its team members, ensuring a unique and family-like work environment.

We are seeking for someone who takes pride in delighting guests and providing them with a memorable experience.

Main Duties and Responsibilities

• Follow the correct check-in / check-out procedure.

• Ensure professionalism and accuracy with information and billing during arrival and departure.

• Achieve an accurate and logical work sequence.

• Ensure messages are accurate and passed on promptly.

• Welcome all guests to the hotel in a friendly and professional manner.

• Handover all necessary information completely to the next shift.

• Answer phone calls within three rings.

• Record any guests that need assistance.

• Handle complaints appropriately and pass on to Front Office Manager when necessary.

• Provide efficient, friendly, and professional service to all guests and respect guest privacy.

• Take initiative to ensure that interactions with our guests, team members, patrols and contractors are positive.

• Escalate unresolved guest issues to the Manager on Duty if difficulties arise you are unable to solve.

• Ensure your knowledge of the hotel layout, food and beverage and offerings are kept up to date.

• Work together with trust so that colleagues and management meet the goals of the department/hotel.

• Treat guests and colleagues from all cultural groups with respect, sensitivity, and transparency.

• Maintain a high level of personal presentation according to the Grooming Standards and Code of Conduct.

• Always maintain a high level of professional behavior.

• Communicate effectively, both with guests and other team members.

• Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

• Remain polite, positive, and cooperative.

• Arrive on time for shifts.

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

• Ensure Hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Self Management

• Maintain a high level of personal presentation in accordance with the Grooming Standards Policy.

• Maintain a high standard of cleanliness, hygiene, and presentation.

• Remain polite, positive, and cooperative.

• Attend training programs and meetings as directed to constantly improve skills and knowledge.

• Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

Health & Safety

• Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace

• Report hazards, accidents, and injuries.

General

• To take on any other task or assignment and/or projects that may from time to time be given or directed by his/her supervisor/s.

• Any additional duties directed and requested by Manager.

• Provide general assistance and information to Manager as required.

• Any other tasks that we may reasonably ask you to complete.

Requirements

• Strong human relations skills

• Strong communications (verbal and written) skills

• Ability to work independently and take initiative with strong time management skills

• Eye for detail and highly meticulous

• Excellent grooming standards and personal presentation

• Flexibility on working days and hours including weekends and public holidays

Grow your career with us ! We look forward to having a conversation with candidates who have the expertise and experience for this role.

Candidates with related and good experiences do have the opportunity to be offered the Duty Manager role.

Four Points by Sheraton Surabaya Pakuwon Indah

Job Description

Ironwood Hotel

Job Description

Job Summary/Overview

As a Duty Manager, you will play a crucial part in ensuring the smooth operation of our hotel and restaurant facilities, providing leadership and support to our team members while upholding our commitment to excellence. You may be often required to be flexible and adaptable, as you may need to step in and handle various tasks or address unforeseen issues that arise throughout the hotel.

Join Us

Send us your resumé at careers@ironwoodhotel.com or drop it off at Ironwood Hotel located at Burgos Street corner Juan Luna Street, Brgy  34, Tacloban City, Leyte.

For email applications, please use the following e-mail subject: [Last Name, First Name - Position Desired]. Attach your resumé/requirements when you compose your email.

You may also visit our Facebook page, Careers at Ironwood Hotel, for the latest positions for hire and the instructions on how to send your resumé / requirements.

Marriott International

Job Description

The St. Regis Singapore

Job Description

The SM Store (SM Mart Inc.)

Job Description

Job Function: 
Responsible for managing the daily operations of the Prestige Lounge 

Responsibilities  

• Handle customer complaints elevated or not handled by Guest Services Representatives 

• Prepare and submit daily, weekly and monthly operations reports 

• Manage operational expense and monitor inventory of supplies 

• Lead development of the team 

Qualifications: 

• Graduate of Hotel and Restaurant Management, Tourism or any business course  

• 3 years of working experience in Customer Service or related field and with working knowledge on MS Office 

Shangri-La Singapore

Job Description

Shangri-La’s Rasa Sentosa, Singapore

We are looking for a Duty Manager to join our team!

As a Duty Manager, we rely on you to:

• Ensure smooth operation daily
• Enhance overall guest experience during their stay
• Supervise and direct the Front Office team
• Ensure all colleagues are kept up to date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective
• Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues

We are looking for someone who:

• Takes pride in being a hotelier
• Is a friendly, helpful, and trustworthy leader
• Fully understands Rooms and Front Desk operations
• Has experience in the same capacity with hotel/resort background with OPMS knowledge
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills
• CERTand First Aider certified is an added advantage

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

TYRWHITT HOSPITALITY PTE. LTD.

Job Description

TYRWHITT HOSPITALITY PTE. LTD. is hiring a Full time Front Office Executive role in Kallang, Singapore. Apply now to be part of our team.

• Flexible hours available
• No experience required for this role
• Expected salary: $2,200 - $3,200 per month

Roles & Responsibilities

• Handle hotel guest check in/out including handling of payments.

• Provide quality service to hotel guest requests efficiently and courteously during their check-in, check-out and throughout their stay.

• Provide accurate and updated information upon hotel guest request; have good knowledge of products, services, pricing, special promotional offers for professional guest services.

• Prompt attention to hotel guest feedbacks and carry out service recovery measures where required.

• Assist reservation to update allotment, handle enquiries and ensure all reservations information is accurate

• Work closely with front office and reservation team for operational issues and maximize room sales.

• Able to work on rotating shifts (including night shift), weekends and public holiday.

Hotel Royal @ Queens (Singapore) Pte Ltd

Job Description

Guest Service Manager (Front Office)

The candidate will be responsible for the day-to-day operations of the department.  He/she is accountable for the hotel’s Front Office activities:

Responsibilities:

• co-ordinate and supervise the daily operations of the Front Office Department

• maintain operation standards and maximize efficiency

• assist in the developing of new initiatives to achieve service excellence

• train and develop the Front Office staff

Requirements:

• strong leadership and decision making skills

• excellent communication skills with an eye for detail

• working knowledge of the HMS system

• with 2 years’ experience in a similar capacity in the hospitality industry

PT Avisha Citra Mandiri (Jakarta)

Job Description

About the role

We are seeking an experienced Front Office professional to join our dynamic team at PT Avisha Citra Mandiri in the heart of Central Jakarta. As a Front Office team member, you will be responsible for providing exceptional customer service and ensuring a smooth and pleasant experience for our guests. This is a full-time position, offering a competitive salary and benefits package.

What you'll be doing

• Greeting and welcoming guests upon arrival, providing a warm and friendly first impression

• Handling guest check-in and check-out procedures efficiently and professionally

• Answering incoming calls and addressing guest inquiries, requests, and concerns in a timely and courteous manner

• Assisting with luggage handling, providing concierge services, and making recommendations for local attractions and dining options

• Maintaining accurate guest records and handling cash and payment transactions accurately

• Collaborating with other hotel departments to ensure seamless guest experiences

• Adhering to all hotel policies, procedures, and safety protocols

What we're looking for

• At least 6 Month of experience in a Front Office or Guest Services role within the hospitality industry

• Excellent communication and interpersonal skills, with the ability to provide exceptional customer service

• Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for guests

• Proficiency in using hotel management software and other relevant technology

• Fluency in both English and Bahasa Indonesia, with the ability to communicate effectively with guests from diverse backgrounds

• A positive attitude, flexibility, and a genuine passion for the hospitality industry

What we offer

At PT Avisha Citra Mandiri, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage

• Opportunities for career advancement and professional development

• Generous paid time off, including holidays and personal leave

• A collaborative and inclusive team culture that values work-life balance

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Park Regis by Prince

Job Description

• Oversee the daily Front Office Operations.

• Take care of VIP guests—anticipate and fulfil their needs, and welcome/bid farewell on behalf of the Management.

• Inspect VIP arrival rooms and showrooms.

• Coordinate group arrivals and departures.

• Handles guest complaints/incidents and makes accurate and unbiased log entries for Management’s attention.

• Corresponding with guests on other matters via email.

• Be fully conversant with Fire and Emergency procedures.

• Inspect the hotel to make sure it is clean and safe, and report any findings to the respective departments.

• Coordinate among the engineering, housekeeping, and front office departments to handle and ensure ongoing room projects (PMR/ air-con servicing, etc.) are completed, and rooms are back into the inventory in time to minimise revenue loss.

• Coordinate with the Security Department concerning any suspected criminal act within the hotel.

• In the absence of the Management Team, take charge of any Emergency Situation or act on behalf of the Management Team. 

• To stay updated with the Hotel’s Products, Promotions and happenings in Singapore.

• Recommend improvements in hotel operations – Processes, Services or Revenue.

• Ensure the sufficient and strategic deployment of manning, including reception and lobby coverage, coordinating meal breaks, etc.

• Assist in monitoring and reminding all team members about punctuality, grooming, conduct and performance.

• Approve rebates, paid out and guest entertainment expenses, noting valid reasons and ensuring that necessary documents support them.

• Assist in conducting shift briefings and provide feedback and information to the team.

• Identify the areas of improvement and conduct training for the team.

• Ensure all instructions and policies are communicated to the team.

• Report unsafe working conditions and follow up on rectifications.

• Performs any other duties assigned by the Rooms Division Manager that may reasonably be required for the needs of the business and to fulfil your role.

Genting Theme Park

Job Description

1. Conduct daily office briefings to update on current events, occupancy status, guest arrivals, conventions, new package plans, new procedures, work procedures, work problems, etc.
2. Maintain Front Office discipline to keep staff decorum and department in check.
3. Uphold departmental policies, standards, procedures and controls.
4. Upkeep reception cleanliness, and advocate preventive measures to reduce danger, injury, or damage at workplace or property.
5. Assist guest at Multi-Functional Kiosk to check-in and providing guest services.
6. Monitors traffic flow and guest queues within lobby, directing guests as appropriate to minimize wait times.

Mamora Living

Job Description

Description

Front Office

General Requirements
• Prior experience in hospitality is preferred
• Strong sense of responsibility and commitment to guest satisfaction
• Energetic, friendly, and service-oriented personality
• Good personal hygiene and professional grooming
• English communication skills
• Willingness to learn, good work ethic, adaptable

"Pihak HiredToday.com dan Perusahaan tidak akan meminta biaya dalam bentuk apapun pada saat melakukan proses recruitment. Mohon segera melaporkan kepada kami, apabila Anda jika pada saat diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"HiredToday.com and the Company will not ask for any form of payment during the recruitment process. Please report to us immediately, if you are invited for an interview and asked to make a payment with a sum of money."

Hotel Seri Malaysia Ipoh

Job Description

• Greet guests with a warm, friendly, and professional attitude.

• Perform check-in and check-out procedures efficiently.

• Manage guest reservations, cancellations, and modifications using the hotel’s reservation system.

• Respond promptly to guest inquiries, complaints, and requests.

• Provide information about hotel amenities, services, and local attractions.

• Handle cash, credit cards, and other payment methods accurately.

• Coordinate with housekeeping and maintenance to ensure room readiness.

• Maintain an organized and clean front desk area.

• Monitor and respond to phone calls, emails, and online booking platforms.

• Follow all safety and security protocols.

• Assist in resolving guest issues and escalate complex concerns to management.

A LITTLE FARM ON THE HILL

Job Description

We are an idyllic organic farm and premium farm-to-table restaurant.

Located in the beautiful highlands of Janda Baik just 40 minutes from Kuala Lumpur, we are one of the most reputable restaurants in the country and winner of Tatler's ‘Best 20 Restaurants’ Award in Malaysia for 2025.

We are looking for a multitasking Front Of House Manager to join our excellent team. 

Responsibilities include:

• Guest relations, including handling email bookings & enquiries

• Floor service, including waiting tables on lunch service days

• Supervise upkeep and maintenance of guest service areas

• Ensure restaurant tableware and furniture are in tip top condition

• Assist with office admin & arts event management when needed

Candidates must have the following attributes:

• Hard working, confident & articulate

• Friendly, honest & pleasant in appearance

• Excellent in written and spoken English

• Fit, agile and in good health

• Able to handle and serve alcohol

• Possess valid driving license

• Possess own transport, either car or motorcycle

This is an important front-facing position that forms part of the core operational team of our restaurant. The candidate will work closely with directors to achieve the highest standards of service delivery. Prior experience in guest service and / or F&B hospitality is NOT mandatory but a definite advantage. The candidate must be meticulous, positive and intelligent.

We offer the following benefits:

• 5-day work week, Wednesday to Sunday

• Staff hospitalisation insurance

• Staff accommodation, if needed

• Monthly bonus payment

• Progressive, close-knit work environment surrounded by an idyllic organic farm, cool climate and beautiful forested hills.

Shortlisted candidates are required to undergo a service trial after the initial video interview.

TA AKTANA a Luxury Collection Resort & Spa Labuan Bajo

Job Description

Royal Plaza On Scotts

Job Description

Are you passionate about providing colourful guest experiences? Do you thrive in a dynamic environment and enjoy leading a team to deliver exceptional service? If so, we’d love to meet you.

We are looking for a dedicated and experienced Guest Services Manager to take full ownership of our front office operations. This role is ideal for someone with relevant hospitality experience, a keen eye for detail, and a flair for creativity. Your mission: to lead with heart, elevate guest satisfaction, and inspire your team to deliver real, genuine service at every touchpoint.

Key responsibilities not limited to:

• Collaborate with other departments based on occupancy forecasts to curate memorable guest experiences.

• Respond to guest feedback and operational issues with professionalism, ownership, and timely resolutions.

• Supervise, coach, and motivate the front office team — from staffing and assigning tasks to conducting performance reviews and ensuring SOP compliance.

• Foster a culture of sincerity, passion, and hospitality within the team.

Requirement

• Minimum 3 years of experience in a similar role within the hotel industry.

• Strong leadership and interpersonal skills with the ability to work independently under pressure.

• A proactive, dynamic, and passionate individual who enjoys solving problems and leading a team.

• Familiarity with OPERA PMS is a plus.

Additional Details:

• This is a shift-based position across a 5-day work week.

• Excellent communication and guest service skills are essential.

• We're seeking someone outgoing, hardworking, and eager to bring fresh ideas to the table.

HOTEL NUVE URBANE PTE. LTD.

Job Description

DESCRIPTION

Job Title

Senior Guest Relations Officer

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Benefits

• Medical and Dental Benefits
• Birthday leave
• 2 off days per week
• Shift and meal allowances
• Revenue incentive
• Referral fee
• Overseas incentive Trip
• Opportunity to promote to manager

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

Far East Hospitality

Job Description

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. is hiring a Full time Senior / Guest Service Assistant (Islandwide) role in Singapore River, Singapore. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• This role is an urgent hire

*******ONLY SINGAPOREANS MAY APPLY********

Responsibilities

• Offer courteous and prompt service to guests, addressing complaints, requests and inquiries tactfully.

• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.

• Initiate contact with guests through courtesy calls and provide assistance when needed.

• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.

• Perform any other reasonable tasks as assigned.

Requirements

• Minimum completion of PSLE or its equivalent.

• Willing to work rotating shifts.

• Positive attitude with an outgoing personality and good communication skills.

• Preferred experience in the hospitality industry, along with familiarity of the Opera system.

Available Locations

• Vibe Hotel Singapore Orchard

• Oasia Resort Sentosa

• Village Hotel Changi

• Village Hotel Katong

• Rendezvous Hotel Singapore

• Orchard Rendezvous Hotel

• Oasia Hotel Novena

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

PT Delonix Group Indonesia

Job Description

Established in Jakarta in 2023, PT Delonix Group Indonesia is a subsidiary company of Delonix Group - China. Delonix Group is a global investment and tourism group, which its core business mainly focuses on offline consumer sectors such as hotels, restaurants, and airport lounges. The group's investment portfolio includes over 1,600 managed and contracted hotels, spread across major tourist and business centers worldwide, with a total of over 245,000 ++ rooms.

Job descriptionss :

• Organize and coordinate check-in and check-out procedures. 

• Sell a room/accommodation to guests without reservations. 

• Anticipate sold-out situations, 

• Prepare and check daily reports/contingency lists.

Requirements :

• At least a high school graduate from Hotel/Hospitality, and others related to the job. 

• Fresh graduates are welcome to join, having Hotel working experiences will be an advantage.

• Able to communicate in English and Chinese is a MUST

• Strong interpersonal and communication skills.

• Excellent customer service skills with a friendly and professional demeanor.

• Ability to work flexible hours, including weekends, holidays, and evenings.

• A positive attitude and a team player.

• Punctual and reliable with a strong work ethic.

• Good grooming and personal hygiene standards.

Suarga Sustainable Boutique Resort

Job Description

Key Responsibilities:

• Supervise front desk agents and provide guidance and training to ensure excellent customer service.

• Oversee guest check-in and check-out processes efficiently and professionally.

• Resolve guest complaints and issues promptly and effectively, ensuring guest satisfaction.

• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.

• Monitor front office operations to ensure compliance with policies, procedures, and service standards.

• Prepare work schedules and ensure proper shift coverage.

• Assist with cash handling and reconciliation of daily transactions.

• Maintain records related to guest accounts, room availability, and reservations.

• Ensure a clean, organized, and welcoming front desk environment.

Qualifications and Skills:

• Diploma or degree in Hospitality Management, Business Administration, or a related field.

• Minimum of 2 years’ experience in a front office or guest service role within the hospitality industry.

• Previous experience in a supervisory or leadership role is preferred.

• Proficient in hotel management systems and online reservation system.

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Able to remain calm and professional in high-pressure situations.

• Flexibility to work various shifts including evenings, weekends, and holidays.

• Fluency in English; additional languages are an asset.

Work Conditions:

• Shift-based work, including evenings, weekends, and holidays.

• Standing for extended periods.

• Interaction with guests and team members in a dynamic environment.