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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

1880 PTE. LTD.

Job Description

Who we are

1880 is a members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the intellect and the senses.

The Role

As the Guest Relations Executive, you’ll be the face of the club, ensuring every member feels valued through personalized service. You’ll with various departments to fulfill member needs, and promote the club’s benefits to prospective members. If you have a passion for delivering exceptional service and building strong relationships, we’d love to hear from you.

Responsibilities:

• Welcoming members and guests, checking their table/event reservations and ushering them in to the allocated area
• Handling enquiries through email, WhatsApp and phone calls.
• Completing administrative tasks such as filing, printing/photocopying/scanning, data entry, briefing sheets, reservations forecast of the week etc.
• Responding to requests for help and information
• Providing services, such as signing members up for events, arranging to send care packages to members, birthday or other celebratory messages and packages to members, providing gym access cards, carpark coupons etc.
• Preparing Statement of Account and any other bills that members wish to pay at the front desk and ensuring prompt payments
• Liaising with reciprocal members clubs around the world to access and book tables
• Helping to set up for events in the private rooms
• Coordinating with the floor staff with regards to members’ requests/reservations to ensure a a flawless dining/event service.

What are we looking for:

• An engaging and friendly personality
• Hospitality, passion and taking initiative
• High standard of personal hygiene and grooming
• Flexible with shifts which can vary based on rotation
• Great communication skills
• Able to work shifts, weekends

Your Perks:

• 5-day work week with diverse and energetic colleagues who work hard and play hard
• 30% Employee discount on F&B at the club
• Staff meals daily (Breakfast to Dinner)
• Late night transportation
• Birthday credits (Birthday Leave, $75 voucher for use in the club and Birthday Cake!)
• Discretionary Bonus
• Monthly tips
• Group Insurance ( GP- unlimited free consultation & medicine, TCM, Hospitalisation)
• Dental coverage
• Wellness benefits

Treetops Executive Residences

Job Description

• Candidate must have at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Hospitality/Tourism/Hotel Management or equivalent qualifications.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Preferably Managerial experience in Customer Service or equivalent.

Responsibilities:

• Lead a team of Guest Services staff
• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience
• Supervise, monitor and evaluate the service standards provided by the Guest Services team
• Communicate actively and closely with the team to ensure follow ups are carried out promptly and resolved smoothly.

Requirements:

• Good interpersonal skills and positive working attitudes
• Service oriented and able to display passion, energy and professionalism in their duties
• Resilient, proactive and ability to work independently under minimal supervision and in a team
• Perform 2-rotating shifts and able to work on weekends and public holidays when necessary
• Candidates with servicing experience can apply. Salary will commensurate with experience
• Staff duty meal will be provided

BIDEFORD HOUSE PTE. LTD.

Job Description

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. 156 rooms and suites are spread over 11 floors of COMO Orchard with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s urban wellness space and a multi-label fashion retail space by Club 21.

Job Responsibilities

• Coordinate the overall lobby activity.
• Supervising and coordinating the work of hotel staff, including front desk agents, housekeeping, maintenance, and other departments. Assigning duties, scheduling shifts, and providing training and guidance to team members
• Resolve any issues or complaints from guests, including handling difficult situations and making decisions to ensure guest satisfaction. Liaising with other hotel departments to address and resolve any operational issues that may arise.
• Lead the daily team briefing in the absence of Front Office Manager.
• Ensure that the logbook is maintained and updated. Report and record daily incident log for shift hand over follow up and service improvement.
• Motivate and track team members monthly up selling results
• Handling administrative duties such as preparing reports, maintaining records, and managing documentation related to guest services, staff schedules, inventory, and financial transactions.
• Implement and enforce hotel policies and procedures related to safety, emergency response, and security protocols.

Job Requirements

• Relevant work experience in the hospitality industry, including previous supervisory or management roles.
• Experience in supervising staff, delegating tasks, providing feedback, and resolving conflicts.
• Commited to delivering exceptional customer service is crucial.
• Experience in handling guest complaints and maintaining a positive guest experience.
• Flexible to work in shifts, including overnight shifts, working on weekends and Public Holidays.
• Ability to prioritize tasks, handle multiple responsibilities simultaneously, and meet deadlines is essential.
• Familiar with health and safety regulations and the ability to enforce them.

THE INN AT TEMPLE STREET

Job Description

Responsibilities

• Handle reservations through telephone, faxes & email
• Perform personalized check-in and check-out for guests
• Ensure accurate billing, including posting of room charges and incidental charges
• Presenting statements and collecting payments from departing guests
• Handle general request from guests, such as extra amenities, wake up call services, overseas calls, etc
• Be familiar of the hotel’s room status and inventories
• To interact with guests whenever possible to create a memorable experience
• Any other ad-hoc duties assigned

Requirements

• At least 1 year experience
• Customer oriented
• Good communication and interpersonal skills
• Able to use basic MS Office
• Able to perform rotating shift, including weekends and public holidays

Benefits

• Will be cover under Group Medical Insurance
• Additional monthly performance Bonus
• Central working location

Oxford Hotel Pte Ltd

Job Description

Roles & Responsibilities

As a Duty Manager, you will assist the Department Head in the daily operations of Front Office, deliver service excellence to customers and maximize room revenue, in line with the hotel’s operating standards and policies.

Responsibilities:

• Familiar with our policies and procedures concerning reservations, room assignments, charges & credit, security, service delivery standard.

• Responsible for the efficient operation of the Front Office.

• Able to supervise and lead junior staff in the department.

• Able to resolve guest conflicts efficiently and diplomatically to maintain goodwill while complying with the hotel's policies.

• Able to liaise effectively with other departments and work as a team.

Requirements:

• 2 years prior experience

• Singaporeans/PR only

Al's Resort

Job Description

Vannee GOLDEN SANDS (Koh Phangan Suratthani)

Job Description

InterContinental Kuala Lumpur

Job Description

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day

• Be the warm welcome that kicks off a memorable guest experience

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

• Handle cash and credit transactions

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

• Take pride in your appearance and place as a brand ambassador

• Always know what events and activities are on the day’s schedule

• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

• Fluency in the local language - extra language skills would be great, but not essential

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

Four Seasons Hotel Kuala Lumpur

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

As the Front Desk Manager, you will lead our front office team to deliver exceptional guest experiences from check-in to check-out. It directs and controls the activities of the Front Office (Front Desk, Concierge, Recreations, Communications & Guest Service/Bell Desk). Assures that standards are met, guests and employees are satisfied and problems are promptly resolved.  Takes actions that maximize the profit of the division.

What you will do

• Oversee daily operations at the front desk, including check-in/out procedures, room assignments, and guest inquiries.
• To work closely with the all departments in the handling of groups, VIPs, return guests, etc.  Establishes rapport with frequent visitors; keeps everyone well-informed about guests' preferences.
• Resolve guest concerns with poise and professionalism, ensuring complete satisfaction.
• Monitor and improve key performance metrics including guest satisfaction scores.
• Assist with training, scheduling, and performance reviews of team members.
• Lead, coach, and mentor front desk staff to ensure consistent service excellence.

What you bring

• Proven leadership skills and a passion for exceptional guest service.
• Strong communication, organizational, and problem-solving abilities.
• Minimum 2–3 years of front office management experience in a luxury hotel.
• Knowledge of hotel systems such as Opera is a plus.
• Exceptional interpersonal and customer service skills; a natural ability to engage and connect with guests.
• Fluent in English; proficiency in a second language (e.g., Mandarin, French, Japanese) would be advantage.

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 5 day work week

Schedule & Hours:

• This is a full time position

The location for this position is: Langkawi, Kedah, Malaysia

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Learn more about Four Seasons Langkawi on Social Media:

Instagram: @FSLangkawi

Twitter: @FSLangkawi

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsResortLangkawi/

For more details please visit our website : http://www.fourseasons.com/langkawi

Craig Road Property Holdings Pte. Ltd.

Job Description

What do we expect from you?

Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.

How your day looks like?

• Handle all guest queries and requests
• Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Director of Rooms
• Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
• Know of all arrivals/departures and ensure guest names are used at all times
• Know the current availability situation at any given time, and also future availability
• Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
• Be familiar with all hotel room types, numbers, layout, locations, rates
• Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
• Know the hotel ethos to assist with site inspections when requested
• Manage upselling opportunities, email capture and other Front Office initiatives
• Drive core values to positively impact both Employee and Guest Satisfaction scores
• Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
• Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
• Liaise with Front Office Manager on all issues/feedback raised in internal and external reports
• Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
• Monitor pre-registered arrivals and ensure all no shows are checked out and charged
• Meet and welcome regular and VIP guests
• Ensure Front Door entrance is covered and all arriving guest are greeted by our team members at all times
• Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Singapore Duxton confidentiality policy
• Ensure compliance with hotel credit policy and Standard Financial Procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Director of Rooms, and be available for emergency call out

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities:

• Develop, review and update of policies and procedures for Front Office operations
• Conduct and support on-going Training programs for Front Office personnel especially on-the-job training
• Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
• Plan and prepare the work schedule for Reception to ensure that all sections within the Front Office are adequately staffed daily according to the roster
• Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management
• Minimum 6 years' experience in similar capacity in a 5-star property
• Knowledge of Opera Cloud and proficiency in process management tools
• Possess good organizational and leadership skills, with an eye for detail and process improvement
• Team player who is self-motivated and able to perform under pressure
• Excellent communication, leadership, problem-solving and interpersonal skills
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holidays

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities:

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests
• Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
• Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities
• Maintain the confidentiality of all guests and business practices of the Resort

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or its equivalent
• Minimum 2 years' experience in the hospitality industry, preferably in 5-star hotels
• Good interpersonal skills with effective multi-tasking, time management and problem-solving skills
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
• Able to perform shift work, including weekends and public holidays
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities:

• Assist guests with enquiries and requests
• Perform meet and greet in the lobby and in-room registration
• Perform check-in and check-out for hotel guests in the most professional and efficient manner
• Work and coordinate with other departments to satisfy guest requests/complaints
• Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service
• Seek and devise new initiatives to enhance the overall guest experience

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or its equivalent
• Minimum 3 years' experience in the Hotel industry, preferably in 5-star hotels
• Good technical knowledge of Front Office and Guest Services operations
• Good interpersonal, communication and supervisory skills
• Able to perform shift work, including weekends and public holidays
• Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint

RAFFLES SENTOSA SINGAPORE

Job Description

JOB SUMMARY

Reporting to the Guest Experience Manager, the Assistant Guest Experience Manager will assist in collaborating closely with the butler team and assist in leading and supervising the guest experience team in delivering a seamless and delightful stay experience for our guests.

What you will be DOING:

• Collaborate closely with the Butler team to ensure maximum guest engagement and satisfaction through personal recognition and prompt proactive attention from arrival through departure of the guests.

• Ensure all ACCOR members receive all benefits consistently, repeat guests and other VIP’s receive special recognition and services,

• Extend warm and genuine greetings to all guests.

• Liaise with Butler team, other departments and external service provider (where applicable) to ensure guests’ needs and requests are met seamlessly and effectively.

• Liaise closely with the Butler team and other operation teams for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.

• Maintain repeat guest history records and system effectively.

• Monitor the milestone programme and amenity history of guests

• Work and communicate closely with the Butler team to perform such functions as to include but not be limited to:

· Prepare guest welcome letters

· Ensure preferred amenities are placed prior guests arrival

· Attend to special requests by guests

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

· Prepare requisitions for amenities on a timely basis

· Ensure the entire range of services offered with the aim to maximum guest satisfaction

· Stay abreast of the events and activities in the city that are of interest to the guests.

· Supervise and coach the Guest Experience team.

· Conduct performance review for the Guest Experience team.

· Conduct on-the-job training for the team.

· Plan duty roster effectively and productively.

· Conduct daily shift briefing.

· Observe all brand/operating standards and/or LQA.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Diploma in Hospitality/Tourism or equivalent

· Minimum 5 years of relevant hospitality working experience appointment

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Strong time management skills

· Creative and resourceful

· Understand the needs of international luxury travellers

· Possess strong local hospitality market knowledge

· Flexible with working days and hours including weekends and public holidays

RAFFLES SENTOSA SINGAPORE

Job Description

JOB SUMMARY:

The Guest Relations Executive (F&B) is responsible for providing exceptional service to guests within the food and beverage outlets, ensuring their needs and preferences are met. You will play a key role in maintaining the guest experience, from greeting upon arrival to ensuring a seamless dining experience. Your role is to deliver personalized service, foster positive relationships, and address guest inquiries, all while promoting a high standard of service excellence.

WHAT YOU WILL BE DOING:

• Greet all guests in a warm, friendly, and professional manner as they enter the food and beverage outlets.
• Escort guests to their tables, offering menu recommendations based on their preferences and ensuring a personalized experience.
• Address guests’ needs, special requests, or concerns quickly and effectively to ensure their satisfaction throughout the dining experience.
• Make recommendations for food and beverages, answering all questions regarding the menu, ingredients, and preparation.
• Monitor guests’ satisfaction during their meal and provide immediate solutions to any issues or concerns, ensuring a positive dining experience.
• Maintain an extensive knowledge of menu items, including the ability to explain dishes and wine pairings.
• Recognize repeat guests and take note of their preferences to create a personalized service experience.
• Ensure guests feel welcomed and valued, consistently going above and beyond to exceed expectations.
• Collaborate with the F&B team, including servers, chefs, and management, to ensure smooth and efficient service delivery.
• Coordinate special requests such as dietary restrictions, celebrations, or VIP services.
• Relay any guest feedback to the management team for continuous improvement in service delivery.
• Ensure a seamless dining experience by staying alert to guest needs and maintaining communication with the kitchen and service staff.
• Ensure that all dining areas are clean, well-organized, and prepared for guests.
• Assist with reservations, guest seating, and managing table assignments, especially during peak service times.
• Maintain a professional and neat appearance, adhering to grooming and uniform standards at all times.
• Handle guest complaints and concerns with a calm and professional demeanor, providing prompt and efficient solutions.
• Take immediate action to resolve any dissatisfaction and ensure the guest leaves with a positive experience.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Excellent verbal communication skills i
• A genuine passion for delivering exceptional customer service with the ability to engage guests and meet their specific needs.
• Able to handle guest complaints and resolve issues efficiently while maintaining guest satisfaction.
• Meticulous attention to detail, particularly in ensuring guests’ preferences and special requests are properly noted and followed.
• Strong ability to collaborate with all levels of the F&B team, from kitchen staff to management, to ensure smooth and efficient service.
• At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations.
• Understanding of the menu offerings, including wine and food pairings, and the ability to communicate this knowledge confidently to guests.
• Ability to manage multiple tasks and priorities in a busy environment while ensuring top-notch guest service.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required in the hospitality industry.
  

HAPPY BOWL PTE. LTD.

Job Description

Job Descriptions:

• Able to process customer orders through POS systems
• Able to keep work areas, such as food preparation areas, and customer areas clean and organized.
• Stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
• Greet customers who enter the business and answer phone calls from customers.
• Take customer order and serve food
• Clearing of tables
• Able to use various selling techniques to suggest additional purchases and upsell to customers.

Nalu Resorts Inc.

Job Description

FRONT OFFICE SUPERVISOR

Qualifications:

• At least 2-years’ experience at hotel reception

• Supervisory experience in hospitality setting preferred

• Available to work a variable schedule

• Excellent grooming standards

• Proficient Windows, Office, and property management systems required

Job Description:

• Oversee rooms division of 15-room property.

• Supervise accurate and efficient Reception operations including check in/out procedures

• Support Team Members in handling Guest requests and enquires to ensure a positive outcome

• Ensure a consistent, high level of customer service

• Brief your team on any events or VIP guests in the hotel that day

• Drive sales revenues and promote hotel services and facilities for up-selling opportunities

• Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures

• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork

• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards

• Conduct training programs on an ongoing basis

• Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

Orchard Hotel Singapore

Job Description

Duty Manager

Reporting to the Front Office Manager, the incumbent will be responsible to:-

Operations

• Handle guest check-in and check-out at the reception

• Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel’s operations

• Coordinate guests and staff during an emergency and have good knowledge of fire procedures

• Facilitate effective communication between different departments

• Ensure compliance with company policies and the hotel's vision

• Conduct daily inspections and maintain cleanliness of all hotel facilities

• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email

• Oversee night audit process at the end of the day

Guest Service

• Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements

• Ensure that the standards of service in all areas meet the required levels

• Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner

• Greet and extend hospitality to all guests

• Exceed guest expectations and gather feedback for service improvement

• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction

• Manage and improve guest reviews score

Financial

• Identify and implement strategies to increase revenue, such as upselling and room inventory control

• Assist in implementation of cost-saving measures

Administration

• Prepare incident reports as needed - Write GIF whenever necessary with regards to guest incident

• Prepare breakfast forecast

• Look through guest deposit and balance to prepare High Balance Report

• Keep track of pending accounts inside Opera system

• Maintain accurate records and data in Opera and other relevant systems

• Perform Night Report at the end of the day

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry

• Diploma in Hotel Management or equivalent.

• Good organizational skills, ability to prioritize workload and handle pressure.

• Good leadership with strong interpersonal and communication skills.

• Knowledge of Opera System would be added advantage.

Ascott International Management Pte Ltd.

Job Description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

PT Muria Sumba Manis (Sumba)

Job Description

About the role

We are seeking a talented Front Office & Accounting professional to join our team at PT Muria Sumba Manis (Sumba) in East Sumba, East Nusa Tenggara. This full-time position is a crucial part of our operations, responsible for delivering exceptional customer service and maintaining accurate financial records. As the first point of contact for our guests, you will play a pivotal role in shaping their experience and contributing to the overall success of our hospitality business.

What you'll be doing

• Greeting and assisting guests with check-in and check-out processes

• Handling guest inquiries, requests, and complaints in a professional and courteous manner

• Maintaining accurate and up-to-date guest records and financial transactions

• Ensuring the front office area is well-organised and presentable at all times

• Providing administrative support, such as managing reservations, monitoring room availability, and handling incoming calls

• Reconciling daily financial transactions and maintaining detailed accounting records

• Assisting with other duties as required to support the overall operations of the hotel

What we're looking for

• Minimum 2 years of experience in a front office and accounting role in the hospitality industry

• Strong customer service orientation with excellent communication and interpersonal skills

• Proficient in using front office and accounting software, as well as Microsoft Office suite

• Attention to detail and the ability to multitask and work under pressure

• Fluency in both Bahasa Indonesia and English

• A positive, collaborative attitude and a willingness to learn and grow with the company

Charlie's El Nido

Job Description

Assists the Front Office Manager in the monitoring of FO staff and ensures that employees adhere to front office policies and procedures; manages guest complaints; takes appropriate actions when needed; and submits reports to the FO manager on a timely manner

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for serviced residence guests.

• Work closely with the Residence Manager & Deputy Residence Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Undertake any other duties assigned by superiors diligently and professionally.

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Langham Hotels (Cordis) Limited

Job Description

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service.

We are seeking a person who can show leadership to our reception and guest relations teams to provide heart-felt service and memorable experience to our guests and colleagues.

Are you devoted to?

• Maximize guest satisfaction when handling guests’ enquiries and complaints
• Supervise Front Office operations in a successful 5-star hotel
• Drive the team to conduct up-selling and cross-selling to maximize hotel revenue

Are you vibrant with?

• Related hotel guest service experience
• Fabulous communication and interpersonal skills
• Able to work cheerfully under pressure, to juggle deadlines and priorities

Do you have memorable qualities, such as?

• Devoted to the well-being of your guests and colleagues
• Reliable, thoughtful, detailed
• Friendly, caring, seamless, intuitive

“Cordis" means HEART in Latin.  We look after our colleagues with HEART:

• Open culture: You like to express yourself, we like to listen
• Agile career opportunities
• Global growth opportunities with 35+ new hotel openings in pipeline
• Free duty meals
• Free staff accommodation in overseas hotels
• Life, medical/dental, hospitalisation insurance, and more

If you are the person we’re looking for, please contact us immediately.

Please send your resume to via Apply Now.

Personal data collected will be treated in confidence and used for recruitment purposes only.

---

CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3194

F (852) 3552 3079

Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

For more information about Cordis, Hong Kong, please visit: https://www.cordishotels.com/en/hong-kong/

Sheraton Bali Kuta Resort

Job Description

Suite Life Inc.

Job Description

Main Responsibilities

• Welcome and perform all check-in and check-out of guest

• Manage online and phone reservations and inquiries

• Inform guests about payment methods

• Register guests in collecting necessary information (like contact details and exact dates of their stay)

• Provide information about the property, available rooms, rates and amenities

• Respond to guests' complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs

• Maintain updated records of bookings and payments

Qualifications

• Candidate must possess at least Bachelor's Degree in Business Studies/Administration/Management, Marketing, and Mass Communications, Hospitality/Tourism/Hotel Management or equivalent.

• With 1 year (s) experience specialized in Hotel Management/ Tourism Services or equivalent is an advantage

• With Good Communication Skills and pleasing personality

• Customer focused and a team player

• Applicants must be willing to work on a shifting schedule, weekends, and holidays

• Can start ASAP

Supplemental Pay/Benefits

• Promotion to permanent employee

• Pay raise

• Company events

• Health Insurance

• Additional leave

• Company gift

Mandai Resorts Pte. Ltd.

Job Description

Main Duties and Responsibilities

Mandai Rainforest Resort is seeking a dedicated and service-oriented In-Room Dining Supervisor to oversee and elevate the in-room dining experience for our guests. This role plays a critical part in ensuring seamless food and beverage service, while embodying the resort’s commitment to sustainability, hospitality, and the natural environment.

The ideal candidate is passionate about service excellence, attentive to detail, and experienced in luxury hospitality standards. You will supervise daily operations, lead the in-room dining team, and uphold hygiene and quality standards in line with our rainforest-inspired ethos.

Key Responsibilities

• Supervise and coordinate all aspects of in-room dining operations to ensure timely and accurate delivery of food and beverages.

• Monitor guest orders and ensure prompt, courteous, and personalized service that aligns with the resort’s luxury and sustainability standards.

• Lead, train, and motivate a team of in-room dining attendants to deliver consistently high levels of guest satisfaction.

• Maintain cleanliness and presentation standards for all in-room dining equipment, trolleys, and pantries.

• Handle guest feedback and complaints professionally, ensuring quick and effective resolution.

• Coordinate with the culinary and stewarding teams to ensure order accuracy, dietary requirements, and timely preparation.

• Maintain stock levels and inventory for in-room dining supplies.

• Ensure compliance with all food safety, hygiene, and sanitation regulations.

• Support the implementation of eco-friendly initiatives in alignment with the resort’s sustainability goals.

• Prepare reports on daily operations, guest feedback, and team performance as required.

Job Requirements

• Minimum 2–3 years of experience in a supervisory role within F&B, preferably in a luxury hotel or resort.

• Strong knowledge of in-room dining operations and high-end guest service.

• Excellent communication and interpersonal skills.

• Flexible to work shifts, including weekends and public holidays.

• Knowledge of POS systems and basic administrative reporting.

Orchard Hotel Singapore

Job Description

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Front Office Manager and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.
• Ensure room categories are balanced.
• Control rooms situation at the desk and giving clear direction to associate on rooms.
• Supervise Front Office Executive and Senior Executive jobs and procedures.
• Perform weekly night shift duties when needed.
• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 
• Participate actively in daily briefings to ensure essential information are relayed to the team members.
• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.
• Ensure VIP amenities requests are given to Rooms Service on daily basis.
• Ensure VIP letters are printed out (with call centre assistance).
• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.
• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.
• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 
• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.
• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.
• Ensure grooming standards of all associates.
• Ensure Front Office Executives and Senior Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.
• Ensure proper control measure is in place to check associates closing paperwork.

Cash Floats

• Ensure cash float agreement is read and understood.
• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• The incumbent is expected to have a track record of at least 1 year of work experience in a similar capacity
• You need to be energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements
• You will possess superior negotiation skills and a Will-to-Win mindset
• Knowledge of Opera System would be an added advantage

Hotel Pudu Plaza

Job Description

Hotel Pudu Plaza is hiring a Full time Front Office Assistant role in Pudu, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 1 year of relevant work experience required for this role
• Expected salary: RM1,800 - RM2,200 per month

• Perform reception duties such as greeting and welcoming hotel guests
• Handle check-in and check-out process
• Verifying guests' registration information, processing payments and issuing room keys
• General cashiering duties (Paid outs, billing, cashier closure)
• Answer and direct incoming phone calls
• Receiving and delivering all incoming and outgoing mail and packages
• Other duties, as assigned

ANYA HOSPITALITY GROUP

Job Description

QUALIFICATIONS:

• Candidate must possess a Bachelor’s degree in Hospitality Management or equivalent;
• With at least three (3) years of working experience in the related field is required for this position;
• Detail-oriented, flexible, organized, with good interpersonal skills, and can work under pressure;
• Excellent verbal and written communication skills for effective interaction with guests, staff, and management;
• Knowledge of health, safety, and security protocols to ensure guest and staff well-being;
• Willingness to work on shifting schedules, as required.

M Social Pte Ltd

Job Description

• Responsible for overseeing the efficient and profitable operations of the hotel, ensuring proper functionality. 

• Supervise junior staff to uphold a positive corporate image, monitor their performance, and address any issues. 

• Attend to guests promptly, courteously, and efficiently, handling complaints with tact. 

• Assist with guest check-ins/outs. 

• Address security matters such as directing guests, reporting incidents, and managing undesirable conduct. 

• Maintain appropriate cash levels and authorize transactions in accordance with procedures. 

• Conduct shift briefings to ensure hotel activities and operational requirements are known. 

• Provide Ambassadors' mentoring, training, coaching and regular feedback to help manage conflict, improve employee engagement and guest's satisfaction. 

Requirements

• Able to perform rotating shifts

• Positive attitude and outgoing personality and good public relations skills

• Minimum 3-4 years of experience in hospitality and Opera knowledge

Awesome Hotel Inc.

Job Description

About the role

As the Front Office Manager for Awesome Hotel Inc.', you will play a pivotal role in ensuring the smooth and efficient operation of the hotel's front office. Responsible for overseeing the daily activities of the front desk team, you will be the primary point of contact for guests, ensuring they receive exceptional service throughout their stay. This full-time position is based in the beautiful seaside town of San Juan La Union.

What you'll be doing

• Manage and coordinate the activities of the front desk team, including scheduling, training, and performance management

• Oversee the check-in and check-out process, ensuring a seamless and positive guest experience

• Respond to guest inquiries and concerns, providing prompt and effective solutions

• Manage the hotel's reservation system, ensuring accurate and up-to-date information

• Monitor and maintain cash handling procedures, ensuring proper accounting and reconciliation

• Collaborate with other departments to ensure the hotel's overall operations run smoothly

• Implement and maintain front office policies and procedures to improve efficiency and customer satisfaction

What we're looking for

• Minimum 5 years of experience in a front office or hotel management role

• Excellent communication and interpersonal skills, with the ability to effectively interact with guests and staff

• Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service

• Proficient in using hotel management software and other relevant technologies

• Thorough knowledge of front office operations, including reservations, check-in/check-out, and guest relations

• Proven leadership and team management skills, with the ability to motivate and develop staff

• Fluency in English and the local language

About us

Awesome Hotel Inc.' is a leading hospitality provider in the Philippines, known for our commitment to providing exceptional guest experiences. With a portfolio of properties across the country, we are dedicated to creating unique and memorable stays for our customers. Our company culture values innovation, teamwork, and a passion for delivering excellence in all that we do.

Apply now to join our team as the Front Office Manager and be a part of our exciting journey!

W SINGAPORE SENTOSA COVE

Job Description

W SINGAPORE SENTOSA COVE

Job Description

RecruitFirst Pte. Ltd

Job Description

Perm position
Nearest MRT: Telok Ayer (within 5 mins walk)

5 days’ across mon – sun, 44 hours/ wk.

Rotating across: 7.00am - 4.30pm, 1.00pm - 10.30pm, 10.30pm - 7.00am

Up $3000 + VB + night shift allowance + flexi benefits! (depending on experience)

Duties

-Answer phones calls professionally

-Register guests, issue room keys, provide information on hotel services and room location.

-Work closely with the Duty Managers (DM)/Guest Relations Executive (GRE) to ensure daily operations in Front Office are run smoothly.

-Respond appropriately to guest complaints and do service recovery

-May routinely book guest reservations, process cancellations, revisions, and information updates on changes.

-Perform other duties as assigned

Requirements:

- Preferably those with front office experience / front facing roles in customer oriented industry
- Good command of spoken English
- Good grooming
- Comfortable with rotating shift and working on weekends/ PHs.

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click Apply Now

Alicia Lim Si Le

R2197748

EA License No: 13C6342

Only shortlisted candidates will be contacted.Thank you

Sheraton Bali Kuta Resort

Job Description

Hilton Bali Resort

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

INNSiDE by Melia Kuala Lumpur

Job Description

About the role

We are seeking an experienced Front Office Manager to join the dynamic team at INNSiDE by Melia Kuala Lumpur in Cheras, Kuala Lumpur. As a full-time Front Office Manager, you will play a crucial role in ensuring exceptional customer service and the smooth operation of our hotel's front-of-house operations.

What you'll be doing

• Overseeing all front desk and concierge activities to maintain high standards of guest service

• Handling guest inquiries, reservations, and complaints with professionalism and empathy

• Supervising and training front office staff to deliver outstanding service

• Ensuring accurate and timely check-in and check-out procedures

• Managing the front office budget and optimising resources

• Implementing and monitoring front office policies and procedures

• Collaborating with other departments to provide seamless guest experiences

• Analysing guest feedback and data to identify opportunities for improvement

What we're looking for

• Minimum 2-3 years of experience in a Front Office Manager or similar supervisory role within the hospitality industry

• Strong communication and interpersonal skills with the ability to lead and motivate a team

• Excellent problem-solving and decision-making abilities

• Proficiency in hotel management software and computer systems

• Thorough understanding of hotel operations, including reservations, check-in/check-out, and guest relations

• Ability to work flexible hours, including weekends and holidays

• Fluency in English and Bahasa Malaysia

What we offer

At INNSiDE by Melia Kuala Lumpur, we are committed to providing a supportive and rewarding work environment. Our comprehensive benefits package includes competitive remuneration, opportunities for career development, and access to various health and wellness initiatives. We encourage a healthy work-life balance and strive to create a dynamic, collaborative, and inclusive culture where our employees can thrive.

About us

INNSiDE by Melia Kuala Lumpur is a modern and vibrant hotel located in the heart of Cheras, Kuala Lumpur. As part of the Melia Hotels International group, we are dedicated to delivering exceptional guest experiences and promoting sustainable tourism. Our team of passionate and talented professionals work together to create unforgettable moments for our guests.

If you are excited about this opportunity and believe you have the skills and experience to excel as our Front Office Manager, we encourage you to apply now.

Incompleteness Theorem Sdn. Bhd.

Job Description

If you thrive in a fast-paced environment, love interacting with people, and have a passion for creating a welcoming and engaging space, this role is for you.

We’re looking for someone with a great personality, excellent communication skills, and a positive attitude—someone who enjoys problem-solving, is proactive and takes ownership of their work. If you have an entrepreneurial mindset and love working in a team-driven environment, we’d love to hear from you!

As the first point of contact at WORQ, you’ll be the face of our community—greeting members and guests, assisting with inquiries, and ensuring smooth front desk and facility operations. You’ll also play a key role in building management, event coordination, and fostering a vibrant coworking culture.

Job Description:

i. Front-desk management and facility management:

• Meet and greet potential and existing members when they walk into our space and assist them with any queries.

• Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails).

• Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.

• Receive and notify members on documents/packages and distribute them accordingly.

• Monitor office supplies and place orders when necessary.

• To cover the front desk counter during WORQ operation hours and as needed at the Company's discretion.

• Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.

• Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.

• Keep the front desk organized and clean.

• Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.

ii. Building Management and Operation:

• Ensure that our event space is all prepped and assist with event logistics.

• Ensure all building-specific forms are up to date.

iii. Community Engagement and Events:

• Register new members , guests and maintain the database of existing members.

• Be the Ambassador to tour our guests around our space-promoting a fun yet innovative space in Malaysia.

iv.  Ad hoc tasks as and when assigned by superior

Qualifications

• Excellent command of spoken and written English 

• Excellent customer service 

• Basic computer skills (Google Suite) 

• Enthusiastic about learning and working in a team 

• Bubbly personality and love interacting with others

ARENAA DE LUXE HOTEL SDN BHD

Job Description

Job Responsibilities:

• Deliver the basic standards and provide exceptional guest service at all times.

• Maintain positive guest and colleagues interaction with good working relationships.

• Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

• Provide excellent service to internal customers as appropriate.

• Register hotel's guests in accordance with Front Office policies and procedures.

• Be familiar with the hotel's products and services and policies.

• Work closely with other Front Office personnel in a supportive and flexible manner, focus on the overall success of the hotel and the satisfaction of the hotel guest.

• Support and embrace the spirit of "Team Work"

• To be familiar with the Front Office computer system.

Job Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.

• Required language(s): Bahasa Malaysia, English.

• Pleasant personality with a friendly approach and well-groomed.

• Enjoy providing top services to customers.

• Must be responsible, hardworking and have a pleasant personality.

• Able to work on shift, long hours, weekends and Public Holidays.

• Able to work independently.

Strategem Ventures Management Inc.

Job Description

About the role

As a Guest Services Center Supervisor at Strategem Ventures Management Inc., you will play a pivotal role in ensuring exceptional customer experience for the guests visiting our premier gaming and entertainment establishment. In this full-time position based in Metro Manila, you will lead a team of guest service representatives, oversee their daily operations and driving continuous improvement to exceed customer expectations.

What you'll be doing

• Manage and supervise a team of guest service representatives, providing guidance, training and performance feedback

• Coordinate the smooth running of the guest services center, ensuring efficient and courteous handling of guest inquiries, requests and concerns

• Analyse guest feedback and identify areas for improvement in service delivery

• Develop and implement strategies to enhance guest satisfaction and loyalty

• Collaborate with cross-functional teams to resolve escalated guest issues and enhance overall guest experience

• Ensure adherence to company policies, procedures and industry regulations

• Generate reports and metrics to track team and operational performance

What we're looking for

• Minimum of 3 years' experience in a customer service supervisory role, preferably in the gaming or hospitality industry

• Excellent communication and interpersonal skills with the ability to lead and motivate a team

• Strong problem-solving and decision-making abilities to handle complex guest situations

• Proficient in using customer relationship management (CRM) systems and data analysis tools

• Knowledge of gaming industry regulations and best practices in guest services

• Bachelor's degree in hospitality management, business administration or a related field

QUALIFICATIONS:

• Experienced as a call center manager or similar role

• Bachelor Degree in Hospitality, Business, Management or related

• experience with customer service optimization.

• Familiarity with call center technologies (e.g IVR, ACD, call recoding) including use of email, OTT and SMS marketing / messaging platforms.

What we offer

Strategem Ventures Management Inc. is committed to providing a rewarding and fulfilling work environment for our employees. We offer competitive compensation, comprehensive benefits, and opportunities for professional development and career advancement. Our company culture encourages collaboration, innovation and a healthy work-life balance.

About us

Strategem Ventures Management Inc. is a leading provider of gaming and entertainment solutions in the Philippines. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences for our guests. Our team of dedicated professionals is passionate about creating innovative and engaging entertainment options that cater to the diverse preferences of our customers.

If you are excited to join our dynamic team and contribute to the success of our business, we encourage you to apply now.

The SM Store (SM Mart Inc.)

Job Description

Job Function: 
Responsible for managing the daily operations of the Prestige Lounge 

Responsibilities  

• Handle customer complaints elevated or not handled by Guest Services Representatives 

• Prepare and submit daily, weekly and monthly operations reports 

• Manage operational expense and monitor inventory of supplies 

• Lead development of the team 

Qualifications: 

• Graduate of Hotel and Restaurant Management, Tourism or any business course  

• 3 years of working experience in Customer Service or related field and with working knowledge on MS Office 

PT. Helvetia Nata Loka

Job Description

PT. Helvetia Nata Loka sedang membuka lowongan untuk posisi Penuh waktu Guest Services Assistant di Ubud, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Mencari kandidat untuk bekerja pada:
  • Senin: Sore
  • Selasa: Sore
  • Rabu: Sore
  • Kamis: Sore
  • Jum'at: Sore
  • Sabtu: Sore
  • Minggu: Sore
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini

NIGHT GUEST SERVICE ASSISTANT RESPONSIBLE FOR NIGHT AUDIT, GUEST SERVICE AND ACCOUNT RECEVAIBLE role combines customer service, financial record keeping, and auditing responsibilities. This individual would be responsible for assisting guests with check-in/out, handling payments, processing invoices, reconciling accounts, and ensuring accurate financial reporting at the hotel's front desk during the overnight shift.

Key Responsibilities:

Ø Guest Services:

§  Greet guests, assist with check-in/out, and answer inquiries.

§  Handle guest requests and provide customer support.

§  Process guest payments and handle cash transactions.

Ø Financial Auditing:

§  Perform the night audit, balancing daily financial transactions.

§  Reconcile financial records, including guest charges, payments, and department activity.

§  Identify and correct discrepancies in financial records.

Ø Accounts Receivable:

§  Ensure all incoming guest payments are received and accurately recorded.

§  Follow up with guests regarding outstanding balances.

§  Prepare invoices and statements for guests.

Qualifications:

·       Strong customer service and communication skills.

·       Proficiency in hotel front desk operations.

·       Familiarity with accounting principles and procedures.

·       Attention to detail and ability to work independently.

·       In essence, this role combines front desk duties with financial oversight, ensuring smooth operations and accurate record keeping during the overnight shift.

. Minimum 1 year of bookkeeping and front desk experience

LOKASI UBUD

Marriott Hotel Manila

Job Description

Westin Hotels & Resorts

Job Description

Banyan Tree Hotels & Resorts Pte Ltd

Job Description

Main Duties and Responsibilities

Mandai Rainforest Resort is seeking a dedicated and service-oriented In-Room Dining Supervisor to oversee and elevate the in-room dining experience for our guests. This role plays a critical part in ensuring seamless food and beverage service, while embodying the resort’s commitment to sustainability, hospitality, and the natural environment.

The ideal candidate is passionate about service excellence, attentive to detail, and experienced in luxury hospitality standards. You will supervise daily operations, lead the in-room dining team, and uphold hygiene and quality standards in line with our rainforest-inspired ethos.

Key Responsibilities

• Supervise and coordinate all aspects of in-room dining operations to ensure timely and accurate delivery of food and beverages.
• Monitor guest orders and ensure prompt, courteous, and personalized service that aligns with the resort’s luxury and sustainability standards.
• Lead, train, and motivate a team of in-room dining attendants to deliver consistently high levels of guest satisfaction.
• Maintain cleanliness and presentation standards for all in-room dining equipment, trolleys, and pantries.
• Handle guest feedback and complaints professionally, ensuring quick and effective resolution.
• Coordinate with the culinary and stewarding teams to ensure order accuracy, dietary requirements, and timely preparation.
• Maintain stock levels and inventory for in-room dining supplies.
• Ensure compliance with all food safety, hygiene, and sanitation regulations.
• Support the implementation of eco-friendly initiatives in alignment with the resort’s sustainability goals.
• Prepare reports on daily operations, guest feedback, and team performance as required.

Job Requirements

• Minimum 2–3 years of experience in a supervisory role within F&B, preferably in a luxury hotel or resort.
• Strong knowledge of in-room dining operations and high-end guest service.
• Excellent communication and interpersonal skills.
• Flexible to work shifts, including weekends and public holidays.
• Knowledge of POS systems and basic administrative reporting.

Fynn Boutique Hotel

Job Description

Fynn Boutique Hotel is hiring a Full time Front Office Supervisor role in Bacoor, Calabarzon. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱20,000 per month

Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team. Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.

Supervise front desk team.

Oversee daily front desk operations, ensuring efficiency and accuracy.

Coordinate with other departments to fulfill guest needs.

Train, guide, and motivate front office staff.

Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

Four Points by Sheraton Balikpapan

Job Description

Four Points by Sheraton Balikpapan

Job Description

PARKROYAL COLLECTION Marina Bay, Singapore

Job Description

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions
• Prior experience in a 5 star hotel will be of an advantage
• Proficient with Opera system
• Customer service centric with high level of flexibility & adapability
• Able to work under pressure & fast paced environment
• A strong leader & team player

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Dao by Dorsett AMTD Singapore

Job Description

• Conducts daily audits of Guest Services Agents’ appearance, grooming and hygiene and takes daily briefing.
• Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.
• Evaluates per shift checklist, and ensures all tasks are completed.
• Supervises and assists Guest Services Agents in planning, documentation, along with all of their tasks at the Customer Service desk.
• Conducts On-The-Job training for all Guest Services Agents.
• Conducts periodic high balance check in coordination with accounting department.
• Double check next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests.
• Reviews traces for all reservations and resolves accordingly.
• Maintains accuracy of data on the Property Management System.
• Meets upon arrival or bid farewell VIP residents in the absence of senior management.
• Escorts guests to the apartment upon arrival when necessary.
• Conducts periodic checks of all luggage/parcel storage areas.
• Addresses and resolves resident complaints or concerns.
• Coordinates with Security Department in conducting investigations as needed.
• Coordinates with Drivers to ensure smooth operations and exceptional service to all residents.
• Conducts daily checking of all traces to ensure resolution of requests and assist in any difficulty encountered.
• Reports to Management any emergencies or incidents reported by residents.
• Conducts Night Audit Tasks based on established procedures and guidelines.
• Prepare daily reports for Management and ensure accuracy.
• Familiarizes herself/himself with billing and credit policies to effectively handle and process billing requirements.
• Conduct random checks on team members from other departments