The best place to find hotel jobs in South East Asia!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

HOTEL CHANCELLOR @ ORCHARD PTE. LTD.

Job Description

Job Description

• To supervise the day-to-day operations of the Front Desk Reception.
• To oversee staff during their shift, ensuring they are performing their duties effectively and efficiently.
• To manage guest-related operations, including check-in, check-out, and inquiries.
• To provide excellent customer service for needs, requests, and concerns promptly and professionally.
• To respond to emergencies, following established procedures and protocols.
• To coordinate with security services, ensuring that security is effective.
• Any other duties assigned by the Front Office Manager.

Job Requirements

• Enjoys interacting with people.
• Has strong interpersonal skills.
• Must be detail-focused and guest-oriented.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services, and facilities.
• Willing to go extra mile to elevate guest stay experience.

Benefits

• Duty meals
• Annual Wage Supplement (AWG)
• Dental / Optical benefits

We regret to inform that only shortlisted candidates will be notified for interview.

CASA VOSTRA RETAIL PTE. LTD.

Job Description

Guest Relations Executive

Introduction:

Translated to “your home” in Italian, Casa Vostra is an Italian concept initiated with a simple goal of offering perfected Italian cuisine staples suited for fast-paced modern living. In collaboration with Ebb & Flow group, we are set to open our second physical store, located at the West of Singapore.

Key Responsibilities:

• Warmly welcomes all incoming guest, and escorts them to their assigned table
• Manage the reservation system, and ticketing system (for pick hours) on a daily
• Make menu recommendations to guest with extensive menu knowledge
• Collaborate with the team to maintain the restaurant's ambiance and cleanliness
• Provides the team with a roll-up of reservations prior to each shift; Informs Managementof any large parties, special reservation notes and/or VIP customers

Qualifications:

• 2-3 years experience as a guest relation in restuarant setting
• Experience in pre-opening operations is a bonus
• Excellent interpersonal and communication skills
• Consistent track record of employment in hospitality-related role

Perks:

• Birthday Leave
• Competitive Staff Discounts across outlets
• Health and Medical Insurance coverage

Banyan Tree Hotels & Resorts Pte Ltd

Job Description

Main Duties and Responsibilities

Mandai Rainforest Resort is seeking a dedicated and service-oriented In-Room Dining Supervisor to oversee and elevate the in-room dining experience for our guests. This role plays a critical part in ensuring seamless food and beverage service, while embodying the resort’s commitment to sustainability, hospitality, and the natural environment.

The ideal candidate is passionate about service excellence, attentive to detail, and experienced in luxury hospitality standards. You will supervise daily operations, lead the in-room dining team, and uphold hygiene and quality standards in line with our rainforest-inspired ethos.

Key Responsibilities

• Supervise and coordinate all aspects of in-room dining operations to ensure timely and accurate delivery of food and beverages.
• Monitor guest orders and ensure prompt, courteous, and personalized service that aligns with the resort’s luxury and sustainability standards.
• Lead, train, and motivate a team of in-room dining attendants to deliver consistently high levels of guest satisfaction.
• Maintain cleanliness and presentation standards for all in-room dining equipment, trolleys, and pantries.
• Handle guest feedback and complaints professionally, ensuring quick and effective resolution.
• Coordinate with the culinary and stewarding teams to ensure order accuracy, dietary requirements, and timely preparation.
• Maintain stock levels and inventory for in-room dining supplies.
• Ensure compliance with all food safety, hygiene, and sanitation regulations.
• Support the implementation of eco-friendly initiatives in alignment with the resort’s sustainability goals.
• Prepare reports on daily operations, guest feedback, and team performance as required.

Job Requirements

• Minimum 2–3 years of experience in a supervisory role within F&B, preferably in a luxury hotel or resort.
• Strong knowledge of in-room dining operations and high-end guest service.
• Excellent communication and interpersonal skills.
• Flexible to work shifts, including weekends and public holidays.
• Knowledge of POS systems and basic administrative reporting.

FOC RESTAURANT PTE. LTD.

Job Description

BENEFITS-

· 5 Days work per week

· 44 hours weekly (OT & Off in lieu compensation)

· Spilt Shift allowance up to $200 monthly *

· Monthly sales incentive

· Referral Fee (Up to $3000/-) *

· Uniform provided

· Career Growth Opportunities

· Employee discount of 25%

· Birthday treat for 2pax (Worth up to $150)

· Leave Benefits

· Medical Benefits

RESPONSIBILITIES AND MEANS-

· Maintain a charming and groomed appearance as we greet our guests during their entrance to our venue

· Managing Reservations, walk ins & Event bookings below 40 guests

· Knowledge of the offers provided by the venue is required, such as Food, Beverage, Seating Options and Promotions

· Knowledge of Reservation Flow; Consumer View, Booking Platforms, Booking Processes

· Knowledge of Reservations/ Events Policies

· Monitor daily bookings and ensure assigned tables are prepared prior to their arrival

· Ensure that all requests are properly noted on reservation lists and followed up with

· Showing guests to their assigned tables

· Provide menu and announce server’s name

· As a member of the Front Desk, you will also be required to keep informative with the abouts in Sentosa; Ongoing and upcoming Events. Transport timings and methods. Directions and Map of Sentosa etc

· Know the profile of your guests before shift to anticipate and have a sense of who is visiting the Restaurant. Ensure all reservation requests and VIPs of the day are communicated to the respective service captains

· Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

· Maintain constant awareness of operations and reservations on site

· In this role, you will be responsible for anticipating upcoming reservations, turnovers, and ensuring that walk-ins and last minute reservations are handled in a timely manner in each of the respective seating areas based upon turnovers, peak periods, and the current manpower availability to assure smooth operation flow

· Maintain efficiency in response; Phone Calls, Email Enquiries, Whatsapp Enquiries

· Constantly updated with incoming Reviews; appraise and bring up to the Team on Positive and Negative Reviews. Address customer complaints and escalate to the Guest Relations Manager

· Cashier duties; completing transactions, opening and closing cashier duties

· Data Reporting; updating of sales report

Le Méridien

Job Description

ATLAS

Job Description

About Job Position:

We are on the hunt for our next Host superstar. We want a dynamic hospitality service professional! Come on board and take your passion for creating memorable guest experiences to the next level in our high-touch, refined environment. 

As a valued member of our staff, you'll develop and gain invaluable guest relation experience, as well as being exposed to F&B knowledge while working alongside industry experts. Take the satisfaction of your contribution to the overall success of our drinking and dining experience. Our commitment to growth extends to our employees, and if you have a genuine passion for all things drinks and food, ATLAS is the ideal place for you to thrive.

Ideally you will have had exposure in top-tier guest experience, electronic reservations systems (such as Seven Rooms) within a European drinking and dining establishment. However, a genuine desire to provide sincere, committed service leading to return guest satisfaction is considered a greater requirement for the role.

This is a position for someone who wants to make an impact and create a career in the hospitality industry. On offer is the ability to be promoted through our ranks, for someone showing skill and determination.

Duties and Responsibilities:

• Coordinate the welcome desk and ensure all guests that enter ATLAS are greeted and seated.
• Facilitates all guest needs and expectations in ATLAS by providing exceptional service.
• Provide service that reflects the high standards of ATLAS and exceed all guest expectations.
• Ensure the effective inter-departmental communications are conducted in a professional manner.
• Ensure that all standard procedures, rules, regulations and sequence of service are implemented.

Do you thrive in a fast-paced environment? 

At ATLAS, we embrace the excitement and energy of a fast-paced environment. Experience the thrill of working in a dynamic atmosphere where you can continuously challenge yourself and grow as a professional.

If you are dedicated to excellence, and eager to contribute to a team that values your skills, then we want to hear from you! Whether you're an experienced professional or just starting your journey in hospitality, we welcome you to apply. We believe in fostering growth and are committed to developing your skills and knowledge within the World of hospitality. 

Are there other benefits? 

Our commitment to growth extends to our Employees, and if you have a genuine passion for guest experiences as well as all things food and drink, ATLAS is the ideal place for you to thrive.

Join our team and enjoy fantastic benefits, including:

• Monthly Service Charge: As a member of our team, you'll have the opportunity to earn a monthly service charge. Your dedication and outstanding service will definitely be rewarded.
• Medical and Dental Benefits: We care about your well-being. As part of our commitment to our Employees, we provide medical and dental benefits to ensure you stay healthy and happy.
• Yearly Work Anniversary Incentives: We value our Employees and believe in recognizing their hard work. In addition to competitive wages, we offer an annual work anniversary incentive to celebrate your work anniversary with us.

Grand Park City Hall

Job Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Conduct inspections of all front of the house and back of the house areas during the shift ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.
• Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.
• Coordinate, plan and prepare work and vacation schedule for the Front Office team in the absence of the Assistant Front Office Manager.
• Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.
• Ensure all service standards are adhered and constructive feedback are provided to enhance performance.
• Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation and that guests’ complaints are handled with tact and diplomacy.
• Review arrival list for all arrivals, taking note of VIPs and those with special requests.
• Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visit.
• Ensure complete guest database are obtained.
• Prepare relevant reports for distribution to all departments.
• Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
• Ensure keys in their custody are issued only to authorized personnel.
• Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.
• Review, monitor, resolve all guest requests, feedbacks and all issues pertaining to service standards and communicate information to all relevant departments.
• Initiate correspondence regarding enquiries, reservations, and complaints.
• Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.
• Knowledgeable on emergency procedures as part of a first response team.
• Perform any other job tasks as assigned.

Job Requirements

• At least 2 years of working experience as a Guest Services Manager / Duty Manager in a hotel.
• Outgoing, meticulous and service-oriented.
• Knowledge of Opera system is an added advantage.

MALAGOS GARDEN RESORT INC.

Job Description

INTERCONTINENTAL HOTELS GROUP (ASIA PACIFIC) PTE. LTD.

Job Description

What’s the job?

• This position is responsible for delivering exceptional customer focused service under the direction of the Restaurant Manager or Supervisor, through adherence to InterContinental Hotels Group Policies and Procedures and local hotel policies and procedures.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures

Your day-to-day:

• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Communicates to his / her superior any difficulties, guest comments and other relevant information
• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Food and beverage stock is stored in relation to hotel procedures
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

What we need from you:

• High school graduate
• At least 1 year experience in restaurant food service
• Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency
• Ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

Grand Hyatt

Job Description

Summary

Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.

We are looking for an experienced Assistant Manager – Front Office who will ensure that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.

In this role, you will be assisting the Front Office Manager in leading and managing the Front Office Department in delivering exceptional front-line service to our guests and colleagues. You will be expected to be visible around the hotel, ensuring that all areas are being managed well by the respective team. To ensure that everyone is receiving the best possible service, you will be personally interacting with guests most of the time and will be responsible in handling their complaints and inquiries in a professional and efficient manner.

Ideal candidates shall meet the following criteria:

·         Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role

·         Comprehensive working knowledge of Front Office systems and processes

·         Superior customer service skills

·         Strong management and leadership capabilities

·         Passion for working with people

Hyatt Centric Victoria Harbour Hong Kong

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Provide the training to the Front Office associates
• Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Rocana Hotel

Job Description

Rocana Hotel Kuantan is hiring a Full time Front Office Executive role in Sri Dagangan Bussiness Centre, Pahang. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Expected salary: RM2,800 - RM3,500 per month

The Front Office Executive (FOE) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.

The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organization and functions and management system is critical to the ability to lead and guide effectively.

This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor.

1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.

2.      To be able to up sell room accommodation during high occupancy to maximize revenue.

3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.

4.      To greet all guests in a service oriented manner.

5.      To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.

6.      To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.

7.      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

8.      To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.

9.       To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.

10.  To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.

11.  To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

12.  To facilitate smooth check-in / out procedures.

13.  To implement effective key control procedures.

14.  To be able to propose and initiate better procedures of performing operation tasks.

15.  To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.

16.  Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.

17.  To coordinate with Housekeeping Department to solve room discrepancies.

18.  Able to handle guest complaints and report to Superior the nature of complaints and action taken.

19.  Ensure hotel guests are registered in accordance with Front Office policies and procedures.

20.  To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.

21.  To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.

22.  To undertake any other related duties that may be assigned from time to time.

23.  To perform other duties assigned by the Management from time to time.

Momentus Hotel Alexandra

Job Description

Job Responsibilities:

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.
• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.
• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.
• To monitor room inventory closely to maximize revenue and occupancy from group allotments.
• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements:

• Positive work attitude and team player.
• Good communication and public relations skills.
• Must be able to perform rotating shift.

Shangri-La Singapore

Job Description

Shangri-La Singapore

Job Description

Shangri-La Singapore

Job Description

Ormond Group Sdn Bhd

Job Description

We view ourselves as a scrappy start-up and as a vital member of the team, you will be expected to roll up your sleeves and get stuck in. Broadly, responsibilities as part of this role include: 

Guest relation duties :

• Be sure the hotel lobby and public areas are occupied, particularly at busy times
• Have conversations with the guests and provide general assistance
• Be resourceful and manage, record as well as resolve all Guest complaints promptly 
• Make sure VIP Guests and major corporate clients feel welcomed upon arrival
• Stay on top of your game and coordinate the services and special facilities that should be provided to long-stay Guests
• Be aware of all credit procedures and ensure they are applied
• Keep yourself updated on all hotel products, services, policies and emergency procedures
• Keep your eyes peeled on Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
   

Management & administration duties :

• Keep spirits high whilst training, motivating, supervising, coaching, developing, empowering and disciplining subordinates.
• Be able to provide constant feedback to Hotel Manager/General Manager on subordinates’ performance.
• Handle, record and follow through with management issues or emergencies that arises
• Be competent - complete and distribute all required reports. 
• Keep things flowing while maintaining the methods and procedures practised for compliance with the standard operating procedures.
• Be in charge of monthly rosters.
• Keep your helping ready to assist in maintaining personnel files and records in compliance with labour laws.
• Be vigilant. Authorize paid outs as per established procedure. Ensure proper back up documents are attached. Review and authorize all corrections, adjustments and deletions.
• Use your eye for detail to review the Daily Night Audit for accuracy.
• Keep the cash in check. Review Daily Cash Drop with Settlement Reports and perform bank deposit daily. 
• Use your eye for detail to review Daily Occupancy Report to ensure accuracy.

Safety, health/hygiene & environment duties :

• Make sure all surrounding hotels areas kept in shape.
• Ensure everything is clean and follows the appropriate standards of safety. Make sure there aren’t any cockroaches lurking and take care of the hygiene of the premise and surroundings in compliance with all health, fire/safety and local municipal regulations.  
• Keep everything in check with outside contractors/vendors, café operators and convenience store to ensure operational compliance and provide constant feedback to General Manager 
• Do not let lost things stay lost. Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. 
• A safe hotel equals a happy guest. Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Miscellaneous :

• Be prepared to do anything deemed necessary for the smooth operations of the hotel or instructed by the Hotel Manager/General Manager. 

To successfully fill this role, you will have the right attitude, behaviours, skills, and values that follow:

• You have previous experience in a customer-focused industry with leading or supervisory role.
• You possess good knowledge of Health, Safety and Security procedures. 
• A sudden earthquake would not scare you. 
• You only associate pressure with cookers.
• You are a people-centric leader. You can push and inspire individuals at the same time. 
• You can have in depth conversations about anything. 
• You have a passion to serve.
• You are a huge people person – a natural host and promote a hospitable attitude.
• You’ll live and breathe Ormond values.
• You take pride in how you look (of course, in accordance to societal standards)
• Marie Kondo is one of your inspirations and you can tell if something sparks joy or not.
• You can fire up all sides of your brain and multi-task.
• Your alter ego is Mr/Mrs Positive.
• You can spread your wings to fly on your own as well as flock with other members of the team.
• You’re experienced with social media.
• Language is your strong suit (English and Malay).
• You are available to work when required including weekends, public holidays and at nights. 
  
   

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

1. Previous role as a Senior Supervisor or Duty Manager in a similar quality hotel.
2. A degree or diploma in Hotel Management or equivalent.
3. An in-depth knowledge of the hotel, leisure or service sector.

PT Centrepoint (De-hair Laser & Aesthetics)

Job Description

Responsibility :

• Actively sell treatments to our customers

• Greet, Receive and brief patients on our services

• Communicate effectively in English and Bahasa Indonesia to explain our services to customers

• Prepare Invoices for Patients

• Input all purchases in the system and in Excel

• Make appointments for patients

• Remind patients on their appointments by phone, Whats-app / SMS and Email

• Answer calls in a professional and clear way

• Assist in marketing activities such as videos, reels for Instagram

Qualification:

• Minimum 2-3 years working experience in a five star Hotel

• Experience in Front Office, Marketing and Sales

• Can speak English fluently

• Able to meet sales targets

• Age Between 25-35 years old.

• Minimum D3 in Marketing/Communication/Tourism or Administrative major from a reputable university

Has administrative skills

• Able to multi task

• Proficient in Ms. Excel

• Good communication skills

• Good command in English

• Good team player

The St. Regis Singapore

Job Description

Additional InformationJob Number25063459

Job CategoryRooms & Guest Services Operations

LocationThe St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore, 247911VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Courtyard Bangkok Sukhumvit 20

Job Description

EL DEVELOPMENT PTE. LTD

Job Description

Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications

• Minimum 1 year experience in similar capacity
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• Read, write and speak English fluently

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Caregiving Leave
• AWS
• F&B and worldwide hotel discounts

VargasAndrews

Job Description

Notes before application:

• This is an independent contractor role. Salary stated in the job advertisement is "all-in"
• Salary is up to Php 75,000/month "all-in"
• This is a 42 hours shift per week
• This role is only available in the Philippines.
• This is a permanent work-from-home role.

Hiring Company Summary:

The hiring company manages a collection of 44 vacation rental suites situated in the lively locales of Rocklea, Sunnybank, Acacia Ridge, and Kuraby, Queensland. With a strong commitment to values such as customer obsession, accountability, curiosity, efficiency, and teamwork (CACHET), we pride ourselves on delivering exceptional hospitality experiences to our guests, ensuring their stays are not just comfortable and clean but also infused with a touch of personalized excellence.

Position Summary:

We are seeking an enthusiastic Guest Experience Manager to oversee the day-to-day operations of Airbnb properties. The ideal candidate will be proactive, detail-oriented, and capable of managing a variety of responsibilities efficiently. This role involves enhancing guest relations, maintaining high-quality standards, managing staff, and handling administrative tasks.

Key Responsibilities:

Guest Relations (10%):

• Make decisions around bookings and urgent guest issues.
• Respond promptly to guest inquiries, concerns, and requests to ensure a positive and seamless experience.

Staff Management (30%):

• Manage and coach cleaners, ensuring tasks are completed to a high standard.
• Rostering cleaners and verifying task completion.
• Attend weekly scrum meetings to discuss issues and tasks.

Administrative Tasks (30% initially, reducing to 10%):

• Handle data entry and emails.
• Maintain accurate records and ensure all information is up-to-date.

Property Management (30%):

• Manage property listings on Airbnb.
• Accept and modify bookings as needed.
• Conduct quality control inspections and manage damage claims from guests and/or booking channels.
• Handle guest reviews and manage claims for any damages.

Skills and Responsibilities:

• Bachelors degree graduate
• Project management experience required
• Atleast 5 years of professional experience required
• Airbnb, VRBO, Booking, and property management experience required.
• Strong commitment to customer service and hospitality.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple tasks and prioritize effectively.
• Experience in managing staff and coordinating with suppliers.
• Detail-oriented with strong organizational skills.
• Proficient in data entry and managing bookings.
• Technology Savvy

OPERO HOTEL SOUTHKEY JOHOR BAHRU

Job Description

Vana Belle a Luxury Collection Resort Koh Samui

Job Description

Hilton

Job Description

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Shangri-La Hotels (Malaysia) Berhad

Job Description

Hilton

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

URBN Angeles

Job Description

Organize and manage VIP guest experiences - Handle all details to ensure top-quality entertainment.

Build strong relationships with VIP guests – Learn their preferences and make sure they’re happy.

Plan and run VIP events – Book reservations, arrange and entertainment.

Oversee budgets – Keep track of spending on VIP entertainment.

Work with other teams – Coordinate with different departments to provide smooth guest experiences.

Stay updated on trends – Know what competitors are doing and keep VIP offerings fresh.

Deliver outstanding service – Treat VIP guests with the highest level of service.

Resolve issues – Handle any complaints professionally and efficiently.

Develop VIP entertainment strategies – Create unique and unforgettable experiences.

Track performance and feedback – Report on guest satisfaction and financial results to improve future events.

Align with company goals – Work with marketing, operations, and other teams to meet business objectives.

Other duties as needed – Assist with additional tasks when required.

Skill set and Qualification:

Outgoing, enthusiastic, and experienced in guest hospitality.

Great physical characteristics with a minimum height of 5'3" (without heels).

Strong leadership skills with a commanding presence.

Highly organized and detail-focused.

Punctual and a great team player.

Fluent in English with strong conversational skills.

Proficient in Microsoft Office for report creation and documentation.

Compensation & Benefits:

100% Tip take home, and non monetary perks.

Basic salary and SC.

Bangi Resort Hotel

Job Description

About the role

Bangi Resort Hotel is seeking an experienced Duty Manager, Front Office to join our vibrant hospitality team in Bandar Baru Bangi Selangor. As a key member of our Front Office operations, you will play a pivotal role in ensuring the smooth and efficient running of our hotel. This is a full-time position that will provide you with the opportunity to develop your skills in a dynamic, guest-focused environment.

What you'll be doing

• Overseeing the daily operations of the Front Office, including reception and guest services

• Ensuring exceptional customer service and guest satisfaction at all times

• Coordinating and supervising the Front Office team, providing guidance, training, and performance feedback

• Handling guest inquiries, complaints, and requests in a professional and timely manner

• Assisting with the implementation of hotel policies and procedures

• Monitoring and reporting on key performance indicators for the Front Office

• Collaborating with other departments to ensure a seamless guest experience

What we're looking for

• Minimum 3 years of experience in a similar Duty Manager or Front Office Supervisor role within the hospitality industry

• Strong customer service orientation and the ability to handle challenging situations with grace and professionalism

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment

• Proficient in using hotel management software and technology

• Attention to detail and problem-solving skills

• Adaptability and the ability to work in a fast-paced, dynamic environment

• Fluency in English and Bahasa Malaysia

What we offer

At Bangi Resort Hotel, we value our employees and strive to provide a supportive and rewarding work environment. We offer a competitive salary, opportunities for career development, and a range of benefits, including health insurance, paid leave, and employee discounts.

About us

Bangi Resort Hotel is a luxurious destination resort located in the heart of Bandar Baru Bangi Selangor. With our stunning natural surroundings and exceptional service, we are dedicated to providing our guests with an unforgettable experience. As a leading player in the hospitality industry, we are committed to innovation, and creating a positive impact on our community.

If you're ready to join our dynamic team and contribute to the success of Bangi Resort Hotel, apply now!

H WORLD HOLDINGS SINGAPORE PTE LTD

Job Description

Job Responsibilities

• Assist Hotel Manager in managing the day-to-day operation of the Front Desk at the hotel.
• Provide courteous and efficient service and if possible to comply with each and guests' request.
• Familiar with rates in the hotel and their availability status; up-sell whenever possible.
• Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
• Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Job Requirements

• Minimum with GCE 'O' Level
• Cert in Hospitality or Tourism management will be an advantage.
• Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
• Well-developed communication and customer relations skills.
• Exceptional customer service skills and proven problem-solving skills.
• Strong Leadership qualities including professionalism and excellent presentation.
• Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
• Mature, meticulous, resourceful, organized and able to work independently.
• Able to work on rotating shifts and on weekend/PH

H WORLD HOLDINGS SINGAPORE PTE LTD

Job Description

Job Responsibilities

•Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.

•Handle room registration for arriving and departure guests in accordance with the Service Quality Review standards.

•Up to date of internal promotions and be familiar with the local events in Singapore.

•Adapt to changes and ensure adherence to organizational operating procedures and service standards.

•Handle guests’ requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.

•Handle guests’ challenges and feedback and escalate to higher management if necessary.

•Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.

•Always demonstrate exceptional customer service to guests and fellow employees.

•Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.

•Observe activities in the hotel; report any suspicious characters, items and/or activities to Security Department.

•Respond to emergency situations.

•Practice well-mannered and always groomed as per company standard.

•Self -Motivate for continuous learning and development.

Other Prerequisites

•Proficient knowledge in Microsoft Office applications.

•Having a good command of spoken and written English, and any additional language is an advantage.

•Pays attention to details and have strong customer service skills.

•Mature, meticulous, resourceful, organized, and able to work independently.

•A team player and takes initiative to assist other Team Members when required.

•Have impeccable follow-through; and “Can Do” attitude and mindset.

•Good guest relation and problem-solving skills.

•To be able and willing to work on rotating shifts including weekends and public holidays.

LAWRY'S THE PRIME RIB

Job Description

Responsibilities:

• Welcome guests with grateful demeanor in required grooming and deportment
• Manage reservations and coordinate seating arrangements to ensure smooth operations
• Take care guests’ needs and provide premium services with delightful experience
• Handle guests’ enquiries or complaints in a professional manner

Requirements:

• Some relevant receptionist working experience in restaurant environment
• Passionate in providing guest services and eager to help
• Cheerful, good interpersonal and communications skills
• Speak fluent English, native English Speaker will also be considered
• Well-mannered telephone etiquette, customer-focused with high level of professionalism
• Fresh graduates will also be considered, candidates with more experience will be considered as Senior Receptionist

Interested parties please apply with full resume, state current and expected salaries to cwrdta@maxims.com.hk

All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes. Only short-listed candidates will be invited for interview. The company will retain the applications for a maximum period of 6 months and may refer suitable candidates to other vacancies within the Group.

__________________________________________________________________________________________________________________________

員工福利 Benefits

• 醫療津貼 Medical Insurance
• 員工折扣優惠 Staff Discount
• 晉升機會 Promotion
• 在職培訓 On-the-job training
• 生日假期 Birthday Leave
• 勞工/法定假期 Labour / Statutory Holiday
• 侍產假 Paternity Leave
• 新入職獎金 Bonus for a recruit / new joiner

行業 Industry

• 餐飲 Catering

工作種類 Job Category

• 款待 / 酒店 (餐飲服務部) Hospitality / Hotel (Food & Beverage)
• 款待 / 酒店 (客戶關係) Hospitality / Hotel (Guest Relations)
• 款待 / 酒店 (預約服務) Hospitality / Hotel (Reservation)
• 款待 / 酒店 (前線接待) Hospitality / Hotel (Front Desk / Office)
• 款待 / 酒店 (客戶服務) Hospitality / Hotel (Customer Service)

工作地點 Location

• 中環 Central

經驗要求 Experience

• 1-2 年 / years

學歷要求 Education

• 中七 / 香港高級程度會考 F.7 / HKAL

Milky Bay Company (Hotel and Restaurant)

Job Description

Vana Belle a Luxury Collection Resort Koh Samui

Job Description

Royale Chulan Kuala Lumpur

Job Description

• To ensure smooth and efficient operations in Front Office Department, in running 24 hours shift, accordance with the established guidelines and SOP.

• To maintain high level of professionalism and remain customer focused at all times. 

• To maximize hotel profitability with high occupancy and maximum tariff resulting in maximum yield.

• To attend to all guests issues immediately and correction action are taken.

• To meet and greet all VIPs.

• To ensure all guests are checked in and checked out efficiently and all payment are collected.

• To assist Reception Counter to handle guests, check in, check out and attend to all enquiries.

• To coordinate with all relevant department to ensure smooth arrangement for all arrivals.

• To attend to last minute hotel inspection request on behalf of Sales.

• To conduct training to all Front Office Team and arrange manning according to occupancy.

• To be visible and involved at lobby and Reception Counter during peak hours for arrivals and departure, including during events too.

• To ensure all room rates are keyed in correctly and perform night audit.

• To inspect all Vips arrivals rooms. To be flexible in last minute shift changes according to hotel occupancy.

• To prepare all reports, to attend meetings and to perform all other duties as required by Management.

CARDOGAN HOTEL SDN. BHD.

Job Description

About the role

Cardogan Hotel Sdn. Bhd. is seeking a Front Office professional to join our dynamic hospitality team in Kuala Lumpur. As a Front Office team member, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for our guests. This is a full-time position that offers opportunities for career growth and development.

What you'll be doing

• Greeting and welcoming guests in a friendly and professional manner
• Handling guest check-in and check-out processes efficiently
• Responding to guest inquiries and providing information about hotel amenities and services
• Assisting guests with luggage, transportation, and other requests
• Maintaining accurate guest records and ensuring the security of guest information
• Collaborating with other hotel departments to ensure a cohesive and coordinated guest experience
• Adhering to hotel policies, procedures, and industry regulations

What we're looking for

• Previous experience in a front office or guest service role within the hospitality industry
• Excellent communication and interpersonal skills, with a strong customer-service orientation
• Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively with guests from diverse backgrounds
• Strong problem-solving and decision-making skills to handle guest inquiries and requests
• Ability to work in a fast-paced, team-oriented environment and manage multiple tasks simultaneously
• Flexible and adaptable to adjust to changing priorities and guest needs
• Commitment to upholding the highest standards of professionalism and integrity

What we offer

At Cardogan Hotel Sdn. Bhd., we are committed to providing our employees with a rewarding and fulfilling work experience. As a member of our team, you can expect:

- Competitive salary and benefits package
- Opportunities for career advancement and professional development
- Supportive and collaborative work environment
- Employee wellness initiatives and social events

About us

Cardogan Hotel Sdn. Bhd. is a leading hospitality company based in Kuala Lumpur, Malaysia. With a reputation for excellence in guest service and a commitment to sustainable practices, we strive to create memorable experiences for our customers. Join our team and be a part of our continued growth and success in the hospitality industry.

Apply now to become a valued member of the Cardogan Hotel Sdn. Bhd. team!

ONYX Hospitality Group

Job Description

Marriott International

Job Description

AMI Suites

Job Description

Scope of Duties

• Performs check-in, check-out, room assignment, room change procedure, and new room reservation booking and ensures all data are completely recorded in the Property Management System as per reservations.

• Maintains cashier float and ensures accurate daily reports of all money received.

• Provides information about hotel facilities, services, tourist attractions, transportation, restaurants and entertainment facilities to guests.

• Records any guest comments and takes action based on level of empowerment, recording into DM log and alerts management.

• Attends to guests’ complaints, inquiries and requests promptly, efficiently and courteously.

• Ensures excellent service and prompt attention to all guests.

• Ensures a smooth check-in and check-out process and maintains accurate group billings and folios.

• To ensure all guests’ satisfaction is met by providing attentive and high-quality service that enhances AMI Suite’s reputation.

• Responsible for the smooth and efficient operation at the Front Office Counter and ensuring warm welcomes and farewells are given to all guests.

• Ensures security incidents and accidents are lodged, investigated and rectified to prevent future catastrophes.

• To comply with all hotel policies, SOPs, rules and regulations.

• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.

• To make sure that the Property Management System (PMS) and other documentation are accurately recorded and managed.

• To perform any other duties as requested by the superiors.

Requirements:

• Candidate with a Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent will be an added advantage.

• Required language(s): English, Bahasa Malaysia, Mandarin speaker will be an added advantage.

• Knowledge of the OTAs extranet will be an added advantage.

• The candidate must possess good interpersonal and communication skills.

• Team spirit, high productivity and ability to work under pressure.

• Energetic, Result-Oriented and prepared to face challenges.

• Willing to work on shifts, weekends and Public Holidays.

Employee Value Proposition

• Rewards and recognition - Performance Incentives, Annual Bonus, Employee of the Month

• Additional Benefits: Sports and Recreational, Free Parking, Insurance and Medical Coverage.

• You will have the opportunity to climb the corporate ladder.

• Training and certification sponsored by the company.

• Accommodation, weekend meal & uniforms available.

Palm Garden Hotel Putrajaya a Tribute Portfolio Hotel

Job Description

PT. Harmoni Cakrawala Bali

Job Description

Job Description

• Greet and welcome guests upon arrival, ensuring a positive first impression.

• Receive visitors at the front desk by greeting, welcoming, directing, and announcing information clearly and appropriately.

• Forward incoming telephone calls to relevant staff and record messages regarding appointments.

• Handle any guest needs with discretion and care.

• Assist in answering customer and visitor questions by providing accurate information.

• Receive letters, documents, packages, and courier deliveries and deliver or distribute goods.

• Perform administrative tasks such as entering customer or visitor data.

• Perform basic filing and record keeping.

• Handle inquiries and complaints via telephone, email, and general correspondence.

Job Qualification

• Min. SMA/SMK from Hospitality

• Fluent in english.

• Able to communicate clearly and effectively, both verbally and written.

• Able to interact with various types of people, friendly and polite.

• Able to operate computer and have good administrative skills.

• Able to perform several tasks at once well.

• Appear attractive, clean, neat and well-groomed.

• Domicile in Bali

CrownRegency Hotel

Job Description

Department: Front Office

Reports To: General Manager / Operations Manager

Position Overview:
The Front Office Manager oversees the daily operations of the front desk, guest services, and reservation teams to ensure high levels of guest satisfaction, smooth workflows, and strong financial performance. They lead, train, and motivate staff while maintaining hotel standards and policies.

Key Responsibilities:
Supervise and support front desk agents, concierge, bell staff, and reservations teams.

Ensure efficient, friendly, and professional guest check-in/check-out processes.

Handle guest complaints and service recovery professionally and promptly.

Coordinate with other departments (Housekeeping, Maintenance, Sales) to ensure seamless operations.

Manage staff scheduling, payroll, and performance evaluations.

Monitor room inventory, rates, and reservations in coordination with the Revenue Manager.

Maintain accurate cash handling, billing, and auditing procedures.

Enforce hotel policies regarding room reservations, cancellations, and payments.

Train and mentor front office employees, fostering a positive work environment.

Prepare reports on occupancy, revenues, and staffing for senior management.

Uphold safety, health, and security procedures.

Stay current with industry trends and local events to enhance the guest experience.

Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

3–5 years of experience in front office operations, including 1–2 years in a supervisory role.

Strong leadership, organizational, and problem-solving skills.

Excellent communication and interpersonal abilities.

Proficient in hotel management software (e.g., Opera, PMS systems).

Flexible schedule, able to work evenings, weekends, and holidays as needed.

Fluent in English; additional languages are an advantage.

Skills:
Guest-centric attitude with a passion for hospitality.

Ability to remain calm and courteous under pressure.

Strong financial and business acumen.

Talent for team development and employee engagement.

High attention to detail and multitasking abilities.

Fairfield by Marriott Cebu Mandaue City

Job Description

SOSPIRI PTE. LTD.

Job Description

• Warmly welcome and engage all guests, especially VIPs and regular patrons, ensuring personalized and exceptional service throughout their visit.
• Supervise and train the guest relations team, setting service standards and ensuring consistency in guest interactions.
• Handle guest inquiries, special requests, complaints, and feedback professionally and efficiently to ensure guest satisfaction and service recovery where needed.
• Coordinate seating arrangements, reservations, and table allocations to optimize guest flow and satisfaction.
• Maintain a strong presence in the dining area, proactively anticipating guest needs and ensuring service standards are upheld.
• Build strong guest profiles to personalize service for returning customers, contributing to guest loyalty and positive word-of-mouth.
• Work closely with the Restaurant Manager, Operations, and Marketing teams to align guest service strategies with brand standards and promotional activities.
• Monitor guest feedback through various channels (e.g., in-person, social media, review platforms) and prepare regular reports with recommendations for improvement.
• Plan and oversee special events, VIP visits, and private functions, ensuring all details are flawlessly executed.
• Uphold hygiene, safety, and grooming standards at all times, reflecting the restaurant’s professional image.

Grand Copthorne Waterfront Hotel Singapore

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance
• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches
• Develop and maintain professional relationship with house guests and extend service whenever required
• Manage front office operations and optimize solutions to ensure guests satisfaction
• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information
• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment
• Customer service oriented to provide quality service standards
• 1-3 years of experience in a similar capacity, hospitality or tourism
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Grand Copthorne Waterfront Hotel Singapore

Job Description

Key Responsibilities:

• Supervise and coordinate guest services operations, ensuring seamless delivery of services and adherence to quality standards.
• Oversee the management of rooms’ inventory and allocations, optimizing revenue and maximizing occupancy rates.
• Cultivate and maintain professional relationships with house guests, actively seeking opportunities to enhance their experience.
• Lead front office operations, implementing innovative solutions to enhance guest satisfaction and operational efficiency.
• Provide concierge services, including arranging transportation, making reservations, and offering local recommendations.
• Facilitate guests' access to hotel services, ensuring prompt response to requests and efficient handling of inquiries.
• Foster effective communication through regular briefings, updates, and collaborative brainstorming sessions within the department.
• Collaborate closely with other departments to ensure cohesive teamwork and a unified approach to guest service.

Ideal Requirements:

• Excellent communication and leadership skills, with the ability to thrive in a fast-paced environment.
• Strong customer service orientation and a dedication to maintaining high service standards.
• 3-5 years of progressive experience in guest services or a related field within the hospitality industry.
• Proven ability to lead and motivate a team, driving performance and fostering a culture of excellence.
• Exceptional interpersonal skills and a passion for delivering memorable guest experiences.
• Ability to adapt to changing priorities and multitask effectively in a dynamic environment.

Hilton

Job Description

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

And, we strongly believe that our Team Members are more than just “employees”.

Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.

Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

Join us now and enjoy the Hilton experience for yourself.

The Duty Manager assists the Front Office Manager and Assistant Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Front Office, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Review reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Handle complaints promptly and efficiently, taking the necessary action.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, and F&B.

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager and/or Assistant Front Office Manager is kept aware and up to date of operational issues.  

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

•  Part of the Emergency Response Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Accor Asia Corporate Offices

Job Description

Katong Holdings Pte Ltd

Job Description

Neighbourhood Host also known as Duty Manager is responsible overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. 

Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo® we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a Neighbourhood Host in Hotel Indigo Singapore Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community

• Reports directly to and communicates with the Senior Neighbourhood Host or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Provides input for Front Office meetings.

• Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions. 

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Rooms Division Manager and Finance Manager in the preparation and management of the Department’s budget.

• Responds to guest needs and resolves problems in a timely manner.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and IHG One Rewards members receive loyalty recognition.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Log security incidents and accidents in accordance with hotel requirements.

Qualifications and requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Duty Meals

• Birthday Off

• Medical Benefits

• Medical & Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.

Asiapactalents Sdn Bhd

Job Description

Asiapactalents Sdn Bhd is hiring a Full time Front Office Assistant role in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

• Flexible hours available
• No experience required for this role
• Expected salary: RM2,000 - RM3,000 per month

🔥马来西亚5星级酒店招聘了！🔥 URGENT HIRING at PARKROYAL Serviced Suites Kuala Lumpur! 🔥

🔥 URGENT HIRING! |

Guest Service Officer / Front Office Assistant

🔥We are on the hunt for motivated and enthusiastic individuals to deliver exceptional guest experiences🔥

💰🔥 🚀 Looking for a stable job with great benefits? This is your chance!

📍Location: 📌 Kuala Lumpur – Come join our dynamic team!

(NEARET STATION : RAJA CHULAN Monorail- 6-7 mins walk)

📆 Intake Date: April onwards

⏰ Availability to work on shifts: ✅ 7AM - 3PM ✅ 3PM - 11PM ✅ 11PM - 7AM , etc

💰 Attractive Salary and Benefits

🇲🇾 Only applicable for Malaysian citizen or Malaysian Permanent Resident holders

🏨 Minimum 1 year hotel experience as Guest Service Officer / Front Office Assistant or fresh graduates from hospitality field

Don’t wait! APPLY NOW! 👉 https://wa.link/m8j61e 📝 ORhttps://wa.link/7b9fs4