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Assistant Hotel Accountant

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Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Hotel Supervisor - Front Desk

13-Nov-2024
Pinnacle Suites Management Sdn Bhd | 44411 - Senawang, Negeri Sembilan
This job post is more than 31 days old and may no longer be valid.

Pinnacle Suites Management Sdn Bhd


Job Description

1. Guest Services and Satisfaction

  • Ensure exceptional guest experiences by monitoring service quality and addressing any issues promptly.
  • Handle guest complaints or special requests, escalating issues when necessary.
  • Assist with check-in and check-out processes during peak time.

2. Staff Supervision and Development

  • Supervise and schedule front desk, housekeeping, and maintenance teams, ensuring sufficient coverage at all times.
  • Provide on-the-job training for staff on service standards, policies, and procedures.
  • Conduct regular performance reviews and provide feedback to enhance team productivity.

3. Operations Management

  • Oversee daily hotel operations to maintain smooth service flow and operational efficiency.
  • Ensure compliance with health and safety regulations, as well as internal policies and standards.

4. Financial Management

  • Monitor and reconcile financial transactions, including daily cash and revenue reports including depositing hotel collections into the bank.
  • Monitor and control hotel costs in accordance to the budget set by the Management.

5. Quality Assurance

  • Perform routine inspections of guest rooms, public areas, and facilities to maintain quality standards.
  • Ensure adherence to cleanliness, hygiene, and hotel brand standards across departments.

6. Communication and Reporting

  • Act as a liaison between the management team and staff, ensuring clear communication of policies and feedback.
  • Prepare daily shift reports and relay important information to other supervisors or management.

7. Crisis Management

  • Respond to emergencies, guest or staff incidents, and coordinate with relevant departments or authorities.
  • Develop and enforce emergency procedures to ensure guest and staff safety.

Duty Manager - M Hotel Singapore

12-Nov-2024
M Hotel Singapore | 44377 - Anson, Central Region
This job post is more than 31 days old and may no longer be valid.

M Hotel Singapore


Job Description

Operations

• To assist with all departments when necessary

• To assume responsibility for the running of the Hotel in the absence of senior management

• To coordinate guests and staff during an emergency and have good knowledge of fire procedures

• To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood

• To make sure that Company policy and the Vision are followed at all times

• To complete daily inspection and cleanliness of all hotel facilities

• To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email

 

Guest Services

• To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements

• To ensure that the standards of service in all areas meet the required levels

• To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the FOM and colleagues in a constructive and clear manner

• To obtain feedback from guests and to use this to improve service

Senior Duty Manager

12-Nov-2024
SSG Hotels Pte Ltd | 44334 - Central Region
This job post is more than 31 days old and may no longer be valid.

SSG Hotels Pte Ltd


Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Essential Functions

  • Take every opportunity to amaze the guests.
  • Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
  • Handle complaints.
  • Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
  • Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
  • Utilize interpersonal and communication skills to lead, influence and encourage others
  • Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
  • Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
  • Coordinate activities with other hotel departments.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
  • Ensure the timely completion of performance appraisals.
  • Function in place of the Front Office Manager in his/her absence.
  • Be knowledgeable of policies regarding emergency procedures and security concerns.
  • Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

  • Be an enthusiastic, helpful and positive member of the team.
  • Be professional, responsible and mature in conduct and behavior.
  • Be understanding of, encouraging to and friendly with all co-workers.
  • Be self-motivated and use time wisely.
  • Maintain open line of communication with each department.
  • Communicate pertinent information.
  • Respond positively to new ideas.
  • Openly accept critical/developmental feedback.
  • Report to work on time.
  • Give adequate notice if going to miss work.
  • Be available to work a flexible schedule to include weekends and holidays.
  • Maintain effective communication through the use of meetings, log books and bulletins.
  • Be available to help other departments in emergency situations.
  • Perform other assignments as directed by the General Manger.
  • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

  • Must be able to speak, read, write and understand English.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities.

Duty Manager

12-Nov-2024
WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. | 44363 - Central Region
This job post is more than 31 days old and may no longer be valid.

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.


Job Description

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

  • Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
  • To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
  • Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
  • Ensure that departmental standard, policies, and procedures are maintained.
  • Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
  • Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
  • Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
  • Conduct and ensures the neat of appearance of all Front Office team.

Job Requirements

  • Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
  • Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
  • Commitment to work rotating shift and any day, including weekends and public holidays.
  • Great communication skills, ability to interact with guests, employees and third parties
  • High attention to details.
  • Ability to multi-task and work efficiently in a fast-paced environment.

Front Office Executive

12-Nov-2024
WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. | 44364 - Central Region
This job post is more than 31 days old and may no longer be valid.

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.


Job Description

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

  • Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
  • Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
  • Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
  • May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
  • Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

Requirements:

  • Minimum Secondary Education
  • Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
  • Able to speak and understand English
  • Willing to work 10 hours rotating shift & assigned to our designated hotel branch at Kitchener Road.
  • Independent and able to work under pressure.
  • Comfortable to work during weekends and public holidays.
  • Singaporeans only.

Manager - Front of House / Front Office

12-Nov-2024
The Ritz-Carlton Millenia Singapore | 44365 - Central Region
This job post is more than 31 days old and may no longer be valid.

The Ritz-Carlton Millenia Singapore


Job Description

JOB SUMMARY

Responsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations, Guest Services (Bell), and Service Experience (Operator), in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

· 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in Rooms Department, or related professional area.

CORE WORK ACTIVITIES

Maintaining Front Office Goals

· Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

· Develops specific goals and plans to prioritize, organize, and accomplish your work.

· Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

· Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

· Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

· Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

· Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

· Maintains knowledge of room availability and rates and suggestively sells.

· Reviews previous night's no-shows and ensures appropriate billing.

· Reviews the arrival report for accuracy and completeness. Checks printed registration cards against information on arrival report; rectifies any deficiencies with respective personnel.

· Maintains complete knowledge of property features and services, including hours of operations, hotel restaurant concepts, menu price range, dress code and ambience, hotel room types, numbers, hotel top repeat guests, rate programs, packages and scheduled daily events and activities.

Managing Front Office Team

· Supervises all areas of the Front Office.

· Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

· Encourages and building mutual trust, respect, and cooperation among team members.

· Serving as a role model to demonstrate appropriate behaviors.

· Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

· Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

· Ensures staff is knowledgeable about rates, packages and promotions available.

· Ensures all cashiering procedures comply with accounting policies and standards.

Ensuring Exceptional Customer Service

· Provides services that are above and beyond for customer satisfaction and retention.

· Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

· Responds to and handles guest problems and complaints.

· Sets a positive example for guest relations.

· Empowers employees to provide excellent customer service.

· Observes service behaviors of employees and provides feedback to individuals.

· Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

· Ensures employees understand customer service expectations and parameters.

· Interacts with guests to obtain feedback on product quality and service levels.

· Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

· Monitors the check-in/check-out process, ensuring agreement to hotel standards; anticipates critical situations and assists to process the guest expediently.

· Anticipates sold-out situations and number of rooms overbooked. Locates alternative accommodations for guests and "walk" guests, following hotel policies and procedures.

· Works closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.

Managing Projects and Policies

· Implements the customer recognition/service program, communicating and ensuring the process.

· Supervises same day selling procedures to maximize room revenue and control property occupancy.

· Supervises daily shift operations and ensures compliance with all policies, standards and procedures.

· Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

· Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

· Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

· Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

· Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

· Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

· Participates in employee progressive discipline procedures.

Additional Responsibilities

· Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

· Analyzes information and evaluating results to choose the best solution and solve problems.

· Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

· Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Assistant Front Office Manager

12-Nov-2024
MANGALA ESTATE BOUTIQUE RESORT | 44347 - Gambang, Pahang
This job post is more than 31 days old and may no longer be valid.

MANGALA ESTATE BOUTIQUE RESORT


Job Description

Mangala Estate Boutique Resort is a leading hospitality establishment dedicated to providing exceptional guest . We are currently seeking a dynamic and experienced Assistant Front Office Manager to support our Front Office Manager in overseeing all aspects of the department's operations.

Responsibilities:

  1. Assist in planning, organizing, coordinating, staffing, directing, controlling, and evaluating all front office operations.
  2. Familiarize with check-in/check-out systems, reservation processes, online booking, and pricing analytics to optimize revenue.
  3. Develop long-term plans and resolve daily operational issues to ensure efficient department functioning.
  4. Maintain and manage cash floats, ensuring adherence to opening/closing procedures and safekeeping of personal cash floats.
  5. Up-sell room accommodations during high occupancy periods to maximize revenue.
  6. Provide courteous and efficient service to in-house guests, resolving complaints and requests promptly.
  7. Greet all guests in a service-oriented manner and update guest particulars accurately in the hotel management system.
  8. Coordinate with the IT Manager for periodical system maintenance and ensure efficient room assignment for arriving guests, especially VIPs and groups.
  9. Facilitate smooth check-in/out procedures and implement effective key control procedures.
  10. Monitor cashiering transactions, report discrepancies, and maintain efficient room status updates.
  11. Ensure sufficient stock of supplies and coordinate with the Housekeeping Department to resolve room discrepancies.
  12. Handle guest complaints, report to superiors, and assist in formulating/updating department standards and policies.
  13. Prepare work schedule and monthly attendance reports and overtime requests to the Human Resource Department.
  14. Undertake any other related duties assigned by management.

Requirements:

  • Previous experience in a front office role, preferably in a supervisory or managerial capacity.
  • Strong leadership, organizational, and communication skills.
  • Proficiency in hotel management systems and Microsoft Office Suite.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Flexibility to work shifts, including evenings, weekends, and holidays
  • Fluency in English; knowledge of additional languages is advantageous
     

Front Desk [ Hotel Industry ]

12-Nov-2024
The Supreme HR Advisory Pte Ltd | 44373 - Kallang, Central Region
This job post is more than 31 days old and may no longer be valid.

The Supreme HR Advisory Pte Ltd


Job Description

  • Location: 81 Beach Rd
  • Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am [ Night shift only 1 month 1-2 times ]
  • Salary : $ 2,000 - $ 2,500

Responsibilities: 

  • Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
  • May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
  • Staffs more holistic training, towards possible promotion.
  • Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
  • Cashiering duties and maintain accurate cash float

Requirement:

  • Relevant experience

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Duty Manager

12-Nov-2024
THE WESTIN SINGAPORE | 44362 - Marina South, Central Region
This job post is more than 31 days old and may no longer be valid.

THE WESTIN SINGAPORE


Job Description

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

As a Duty Manager, you will be tasked to:

Assist associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Be well versed in Marriott Bonvoy Loyalty Program. Attend to and assist in emergency situations.

Assist management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Hotel Front Office Executive

12-Nov-2024
Hotel Royal Ltd | 44333 - Newton, Central Region
This job post is more than 31 days old and may no longer be valid.

Hotel Royal Ltd


Job Description

JOB SCOPE

The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

JOB RESPONSIBILITIES

1. Supervise the Guest Service Agent, Communications Officers, Cashiers and Bellman to ensure smooth running of the Front Desk.

2. Provide excellent guest services to all guests making their enquiries at the Front Office counters.

3. Escort VIP guests to their rooms and show them the amenities within the rooms.

4. Ensure that the availability of rooms are closely monitored to make the needs of the operations.

5. Assists all guests in their checking in and checking out registration and make them feel comfortable at all times.

6. Provide concierge services to the guests during their stay with the Hotel.

JOB REQUIREMENTS

1. Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any

local training institutions.

2. Possess at least 2-3 years of experience in the same capacity in the Hotel industry.

3. Excellent customer service skills in handling large group check in and check out services.

Hotel Duty Manager

12-Nov-2024
GP Hotel Management Pte. Ltd. | 44361 - Singapore
This job post is more than 31 days old and may no longer be valid.

GP Hotel Management Pte. Ltd.


Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

  • You get to work primarily in 1 of our 25 hotels in Singapore
  • 5 days’ work week
  • Mobile and Duty meal allowance
  • Attractive incentives and bonus
  • Staff rates at Accor hotels in Singapore and worldwide
  • Birthday leave

Responsibilities

  • Lead and manage front office operations to ensure adherence to organisational standards and procedures
  • Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
  • Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
  • Monitor room inventory closely and ensure effective utilisation of rooms
  • Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
  • Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
  • Identify and resolve deviations and irregularities in operations
  • Plan manpower allocation and ensure smooth operations
  • Provide coaching and guidance to improve staff work performance
  • Review systems and processes for workflow and productivity improvement

Requirements

  • Minimum 2 years of managerial experience in the hotel industry
  • Passionate in delivering exceptional level of guest service
  • Strong communication and problem-solving skills
  • Works well under pressure in a fast-paced environment
  • People-centric, outgoing, independent, and resilient
  • Able to work shifts, including on weekends and public holidays

Duty Manager (GCW)

11-Nov-2024
Grand Copthorne Waterfront Hotel Singapore | 44304 - Central Region
This job post is more than 31 days old and may no longer be valid.

Grand Copthorne Waterfront Hotel Singapore


Job Description

Job Description
  • Responsible for the operations of Front Office functions
  • Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.
  • Review work processes for possible improvements and efficiency
  • Handles all guest complaints/ feedback in a professional manner
  • Follow up on guest complaints efficiently and take corrective action
  • Provides on-site support to guests' needs and queries
  • Oversee and supervises guests arrivals and departures with the front office team
  • Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests
  • Ensures all reception and cashiering procedures are performed in accordance with established standards
  • Works closely with other operational departments to provide seamless and consistent guest service
  • Train new and existing staff to ensure consistency in service delivery
  • To coordinate guests and staff during an emergency evacuation
  • Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest
  • Performs any other job tasks assigned by the Front Office Manager
Job Specification
  • Minimum O levels, Diploma or equivalent
  • At least 2 years of relevant working experience in a similar capacity
  • Good knowledge on PMS Opera
  • Strong problem solving and analytical skills
  • Excellent communications skills
  • Customer service oriented and able to handle challenging situations professionally
  • Ability to perform under pressure in a fast-paced environment
  • Able to work shifts, weekends and public holidays

Front Office Executive (GCW)

11-Nov-2024
Grand Copthorne Waterfront Hotel Singapore | 44305 - Central Region
This job post is more than 31 days old and may no longer be valid.

Grand Copthorne Waterfront Hotel Singapore


Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

  • Attend to guests’ inquiries and provide prompt responses and assistance
  • Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches
  • Develop and maintain professional relationship with house guests and extend service whenever required
  • Manage front office operations and optimize solutions to ensure guests satisfaction
  • Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information
  • Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
  • Work closely with other departments and co-workers as part of a team

 

Ideal requirements 

  • Able to communicate effectively in a fast paced environment
  • Customer service oriented to provide quality service standards
  • 1-3 years of experience in a similar capacity, hospitality or tourism
  • Exceptional interpersonal skills to enhance the service standards throughout the operation
  • Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Duty Manager

11-Nov-2024
Worldwide Hotels Management (V) Pte Ltd | 44306 - Central Region
This job post is more than 31 days old and may no longer be valid.

Worldwide Hotels Management (V) Pte Ltd


Job Description

Job Description

  • Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
  • To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
  • Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
  • Ensure that departmental standard, policies, and procedures are maintained.
  • Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
  • Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
  • Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
  • Conduct and ensures the neat of appearance of all Front Office team.

Job Requirements

  • Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
  • Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
  • Commitment to work rotating shift and any day, including weekends and public holidays.
  • Great communication skills, ability to interact with guests, employees and third parties
  • High attention to details.
  • Ability to multi-task and work efficiently in a fast-paced environment.

Assistant Guest Experience Manager

11-Nov-2024
RAFFLES SENTOSA SINGAPORE | 44309 - Central Region
This job post is more than 31 days old and may no longer be valid.

RAFFLES SENTOSA SINGAPORE


Job Description

JOB SUMMARY

Reporting to the Guest Experience Manager, the Assistant Guest Experience Manager will assist in collaborating closely with the butler team and assist in leading and supervising the guest experience team in delivering a seamless and delightful stay experience for our guests.

What you will be DOING:

• Collaborate closely with the Butler team to ensure maximum guest engagement and satisfaction through personal recognition and prompt proactive attention from arrival through departure of the guests.

• Ensure all ACCOR members receive all benefits consistently, repeat guests and other VIP’s receive special recognition and services,

• Extend warm and genuine greetings to all guests.

• Liaise with Butler team, other departments and external service provider (where applicable) to ensure guests’ needs and requests are met seamlessly and effectively.

• Liaise closely with the Butler team and other operation teams for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.

• Maintain repeat guest history records and system effectively.

• Monitor the milestone programme and amenity history of guests

• Work and communicate closely with the Butler team to perform such functions as to include but not be limited to:

· Prepare guest welcome letters

· Ensure preferred amenities are placed prior guests arrival

· Attend to special requests by guests

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

· Prepare requisitions for amenities on a timely basis

· Ensure the entire range of services offered with the aim to maximum guest satisfaction

· Stay abreast of the events and activities in the city that are of interest to the guests.

· Supervise and coach the Guest Experience team.

· Conduct performance review for the Guest Experience team.

· Conduct on-the-job training for the team.

· Plan duty roster effectively and productively.

· Conduct daily shift briefing.

· Observe all brand/operating standards and/or LQA.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Diploma in Hospitality/Tourism or equivalent

· Minimum 5 years of relevant hospitality working experience appointment

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Strong time management skills

· Creative and resourceful

· Understand the needs of international luxury travellers

· Possess strong local hospitality market knowledge

· Flexible with working days and hours including weekends and public holidays

Executive, Guest Service

11-Nov-2024
CapitaLand Group | 44316 - Central Region
This job post is more than 31 days old and may no longer be valid.

CapitaLand Group


Job Description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

  • Assist guests with check-in and check-out procedures
  • Ensure all guests are attended to at the Front Desk
  • Issue apartment access key cards
  • Attend to and anticipate all guests' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
  • Manage guests’ accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Respond to all queries through walk-ins, emails and calls and assist with requests
  • Handle and record resident feedback and complaints, referring them to supervisors and managers 
  • Perform related tasks as assigned

Job Requirements

You have:

  • Possess a good command of spoken and written English
  • Pay attention to details
  • Excellent team player and service-oriented
  • Passion in learning a variety of tasks, including handling paperwork
  • Willingness to perform shifts

 

Front Of House

11-Nov-2024
VJ FITNESS GLOBAL PTE. LTD. | 44317 - Central Region
This job post is more than 31 days old and may no longer be valid.

VJ FITNESS GLOBAL PTE. LTD.


Job Description

We are seeking enthusiastic, service-orientated and hard-working people with a love for health and fitness to join us as a Front Desk Team Member. This Front Desk Team Member must be able to work weekday mornings from 7am to 1.30pm, or weekday evenings from 5.30pm to 9.30pm, or weekends from 8.30am to 5.30pm.

You will be the first point of contact for our members, responding speedily to all customer issues. The responsibilities and duties of this position described here are representative of those a Front Desk Team Member. This is not a comprehensive list and other duties may be assigned.

Roles:- Enrolling customers and showing new customers around the studio - Maintaining cleanliness of studio room, common areas, front desk, lockers, shelves, hallway, toilet and changing room - Maintain product knowledge - Maintaining positive attitude and take initiative

Requirements:
- Min. GCE N/O Levels certificate
- Able to commit 3-4 shifts per week
- must be able to multi-task within a fast-paced environment
- excellent communication and problem solving skills
- Must have a positive and can-do attitude
- Must have a sense of humor
- Must be friendly but yet professional when dealing with customers
- Must be able to kneel and bend during shifts

Required work experience:
- No work experience required

Front of House Assistant

11-Nov-2024
The Platform Collective Pte. Ltd | 44315 - Downtown Tanjong Pagar, Central Region
This job post is more than 31 days old and may no longer be valid.

The Platform Collective Pte. Ltd


Job Description

Key Responsibilities:

1. Customer Service:

  • Greet and welcome guests as they arrive, ensuring a positive first impression.
  • Assist guests with inquiries, reservations, and special requests both in person and over the phone.
  • Address and resolve customer complaints promptly and effectively.

2. Reception Management:

  • Oversee the reception area, ensuring it is tidy, well-organized, and welcoming.
  • Manage the check-in and check-out process for guests, ensuring accuracy and efficiency.
  • Handle cash transactions and maintain accurate records of all financial dealings at the reception.

3. Coordination and Communication:

  • Liaise with other departments (e.g., kitchen, housekeeping, security) to ensure smooth operations and excellent service delivery.
  • Communicate effectively with team members to share information and updates regarding guest preferences and special requests.

4. Reservations and Bookings:

  • Manage reservations, including taking bookings over the phone, via email, and through online systems.
  • Confirm reservations and update booking systems with accurate information.
  • Coordinate seating arrangements and manage waiting lists to optimize table turnover.

5. Administrative Duties:

  • Maintain accurate records of guest interactions, complaints, and feedback.
  • Order and manage front of house supplies, ensuring necessary items are always in stock.

Requirements:

  • Experience: Minimum of 2-3 years of experience in a front of house role, preferably in the hospitality industry.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong organizational and multitasking abilities.
    • Proficiency in using reservation and point-of-sale systems.

Personal Attributes:

  • Friendly and approachable demeanor.
  • High level of attention to detail.
  • Strong problem-solving skills.
  • Ability to work flexible hours, including weekends and holidays.

Assistant Front Office Manager

11-Nov-2024
Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group) | 44285 - Genting Highlands, Pahang
This job post is more than 31 days old and may no longer be valid.

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group)


Job Description

To perform all desk related functions including guests’ movements not limited to check in, check out, rooming the guest on arrival. They are not confined 8 hours behind the desks but going out of the confinement and extending the service where needed. Not forgetting in making room reservation, activities and transfer. Also, to ensure the smooth flow of all activities that is happening in the property.

 

Your responsibilities will be:

Quality Assurance / Guest Services 

  • Ensuring employees are offering exceptional customer service 
  • Ability to satisfactory communicate in English and/or any foreign language with guests, management and co-workers to their fullest understanding 
  • Making sure customers are happy with the service and products 
  • Delegating duties with proper handover
  • Helping to implement Front Desk policies 
  • Motivating employees 
  • Handling cash and end of day checking 
  • Dealing with customer complaints and issues 
  • Develop product knowledge to ensure accurate delivery of service. 
  • Provide the Management Daily Report 
  • Ensure all information files are maintained throughout the year. 
  • Ensure all guest transfers day tours are followed up. 
  • Complete any paperwork for arriving/departing guests. 
  • Promote and sell activities, ensuring that all guests are informed of all products and the targets set met and exceeded. 
  • Ensure that all guests are welcomed on their arrival at the hotel and are shown to their allocated rooms; resolve any issues that may arise effectively. 
  • Assist the Front Office Manager in providing guests with an informative welcome providing details of our resorts. 
  • Ensure that guest expectations are met and a positive and friendly atmosphere is promoted. 
  • Deal with any guest issues promptly and effectively. 
  • Ensure guest is encouraged to complete the Guest Service Questionnaires. 
  • Ensure all Health and Safety procedures are implemented according to Company standards. 
  • Ensuring all tasks is carried out above and beyond expectations. 

 

 Communication 

  • Keep the Team Leader/Duty Manager/FOM and all staff informed on all relevant issues & updates daily. 
  • Communicate to Team Leader/Duty Manager/FOM all issues resolved or which cannot be resolved locally, or, which will have high customer/financial impact verbally. 
  • To ensure that the circle of communication is closed by ensuring what have been communicated is being relayed on and followed up. 

 

Operations

  •  Ability to input and access information into the hotel system. 
  • Ability to perform job functions to standards under pressure of any arrivals/departures within any given period of time. 
  • Ability to work without direct supervision. 
  • Ability to be a clear thinker, analyse and resolve problems pertaining to hotel standards. 
  • Ability to prioritize and organize work assignments and delegate work. 
  • Ability to maintain excellent guest relations. 
  • Ability to direct performance of staff and follow up with corrections where needed. 
  • Maintain excellent communication with all other departments especially Housekeeping, Reservations, Sales and Food & Beverage departments in regards to their needs. 
  • The ability to ensure adherence to all credit procedures in the Front Office; review Credit Authorization list and follow up on credit problems with Day Auditor and Front Office Manager 
  • Ability to focus attention on details by doing daily rounds of the guest rooms and public areas. 
  • Ability to suggestively sell available rooms at highest rate possible. 
  • Ability to remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive. 
  • Ability to ensure security and confidentiality of guest and hotel information. 
  • Ability to maintain excellent grooming and dress codes for all staff workers.
  • Chairing daily briefing
  • To carry out any other duties as and when instructed by the Management from time to time.

To be eligible for this role, you will require:

  • Diploma / Degree in Hotel Management or equivalent.
  • Must have proven customer relationship skills.
  • Previous hotel managerial & leadership experience is an asset.
  • Proper communication skills (Oral & Written).
  • Must be able to organize time effectively
  • Must be able to work in a with minimal supervision   
  • Computer literate, competent in Ms Office, Ms Excel and Ms Power Point.

Front Office Assistant

11-Nov-2024
Klang Histana Hotel Sdn Bhd | 44287 - Klang, Selangor
This job post is more than 31 days old and may no longer be valid.

Klang Histana Hotel Sdn Bhd


Job Description

As a Front Office Assistant, you will play a vital role in ensuring every guest has a memorable stay. Your responsibilities will include:

  • Guest Check-in & Check-out: Welcome guests warmly, process their check-ins/check-outs with accuracy, and provide them with all the information they need to enjoy their stay.
  • Reservation Management: Handle guest reservations via phone, email, or in-person, ensuring everything runs smoothly and without error.
  • Exceptional Customer Service: Provide top-notch service by addressing guest inquiries, anticipating their needs, and resolving any issues swiftly and professionally.
  • Front Desk Operations: Keep the front desk area organized, maintain essential supplies, and act as the communication hub between guests and other hotel departments.
  • Administrative Tasks: Assist with phone calls, emails, filing, and maintaining guest records while ensuring a seamless experience for everyone.
  • Upselling & Guest Experience: Promote hotel amenities, services, and local attractions to enhance the guest experience.

Front Office Assistant

11-Nov-2024
UTM HOLDINGS SDN BHD | 44288 - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

UTM HOLDINGS SDN BHD


Job Description

About the role


UTM HOLDINGS SDN BHD is seeking a motivated and customer-oriented Front Office Assistant to join our team in Kuala Lumpur. This is a contract position that will be responsible for providing exceptional customer service and administrative support to our front-of-house Family Entertainment Studio and Poolside Cafe operations/Hotel

What you'll be doing

  • Greeting and Assisting Visitors: Welcoming guests, clients, or customers as they arrive, and providing them with any necessary assistance or information.
  • Answering Phone Calls: Handling incoming calls, directing them to the appropriate person or department, taking messages, and providing basic information or assistance over the phone.
  • Managing Reception Area: Maintaining a tidy and organized reception area, ensuring it presents a professional and welcoming atmosphere.
  • Scheduling Appointments: Coordinating and scheduling appointments or meetings for staff members, clients, or visitors, and updating calendars as needed.
  • Handling Correspondence: Sorting and distributing mail, email, and other correspondence, as well as responding to routine inquiries or forwarding them to the relevant parties.
  • Data Entry and Record-keeping: Entering and updating data in databases or systems, maintaining records, and filing documents as needed.
  • Assisting with Administrative Tasks: Providing support to other administrative staff or departments with tasks such as photocopying, scanning, faxing, and typing documents.
  • Handling Payments: Processing payments, issuing receipts, and managing cash transactions as required.
  • Providing Information and Assistance: Offering information and assistance to clients, visitors, or staff regarding office procedures, services, or general inquiries.
  • Coordinating Facilities: Arranging for maintenance or repairs of office equipment, coordinating with cleaning staff, and ensuring the office environment is safe and functional.
  • Assisting with Special Projects: Supporting special projects or events as needed.
  • Maintaining Security: Monitoring access to the premises, ensuring only authorized individuals enter, and following security protocols to safeguard company assets and personnel.

A Front Office Assistant plays a crucial role in creating a positive first impression for visitors and providing essential support to ensure the efficient operation of the office or organization. Adaptability, strong communication skills, attention to detail, and a customer-focused approach are essential for success in this role.

What we're looking for

  • Previous experience in a front office or customer service role within the hospitality industry
  • Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
  • Excellent problem-solving and critical thinking skills to handle guest inquiries and issues
  • Proficient in using office equipment and computer software, including word processing and spreadsheet applications
  • Flexible and adaptable, with the ability to work in a fast-paced environment
  • A commitment to delivering outstanding customer service and exceeding guest expectations

What we offer


At UTM HOLDINGS SDN BHD, we are committed to providing a supportive and rewarding work environment. As a Front Office Assistant, you can expect:
 

  • Competitive compensation and benefits package
  • Opportunities for career development and growth within the company
  • A collaborative and inclusive team culture that values your contributions
  • Flexible work arrangements to support work-life balance
  • Access to ongoing training and development programs

About us


UTM HOLDINGS SDN BHD is a leading hospitality group with a diverse portfolio of hotels and resorts in Malaysia. Our mission is to provide exceptional experiences for our guests, and we are committed to creating a positive and inclusive work environment for our employees. Join our team and be a part of our ongoing success story.
Apply now to become our next Front Office Assistant!

Front Office Assistant

11-Nov-2024
Permai Rainforest Resort | 44289 - Kuching, Sarawak
This job post is more than 31 days old and may no longer be valid.

Permai Rainforest Resort


Job Description

We are seeking a Front Office Assistant to join our team and be the welcoming face of our organization.

 

Key Responsibilities:

  • Greet and assist walk-in guests with a friendly and professional demeanor. 
  • Handle check-ins and check-outs efficiently, ensuring all reservation records are accurate and up-to-date.
  • Address guest inquiries, provide information, and resolve concerns promptly and professionally to ensure a positive experience.
  • Process payments and reconcile cash transactions accurately as required.
  • Ensure all rooms are clean and ready to accommodate guests’ needs.
  • Keeping the reception area tidy and observing professional etiquette.

 

Job Requirements:

  • Proven experience as a front office assistant, receptionist, or in a similar role
  • Exceptional communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • A positive attitude and a professional appearance
  • Experience in OTA will be an advantage
  • Ability to handle sensitive information with discretion

Duty Manager24194477

11-Nov-2024
Sheraton Kuching Hotel | 44286 - Kuching, Sarawak
This job post is more than 31 days old and may no longer be valid.

Sheraton Kuching Hotel


Job Description

JOB SUMMARY 

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

• Empowers associates to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures associates understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of associate and guest accidents.

• Observes service behaviors of associates and providing feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures associates are cross-trained to support successfully daily operations.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Guest Service Assistant

11-Nov-2024
Samudera Indonesia | 44290 - Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

Samudera Indonesia


Job Description

Requirements:

  1. A passionate candidate with high energy and enthusiasm.
  2. Strong interpersonal skills, a friendly personality, and a customer service-oriented attitude.
  3. Experience in the food & beverage, hospitality, or retail industry as a guest service assistant.
  4. Preferably holds a degree in hospitality, tourism, or social sciences.
  5. Ability to work effectively as part of a positive and dynamic team.
  6. Demonstrates a strong work ethic and a collaborative attitude.
  7. Excellent time management skills.

 

Kuta, Badung

Send your resume to:

antonius.trihatno@ista.id, mahda@ista.id, hc@ista.id

Guest Services Executive

11-Nov-2024
Studio M Hotel Singapore | 44307 - Robertson Quay, Central Region
This job post is more than 31 days old and may no longer be valid.

Studio M Hotel Singapore


Job Description

Job Description

  • Always greet guest in a friendly and professional manner according to Studio M standards
  • Engage with each guest as a unique individual and listen attentively to their request
  • Perform accurate check in and checkout of guest daily
  • Answer all incoming and outgoing calls in timely and professional manner
  • Create reservation for any last minute arrival, walk in guest or in the event the absence of reservations team
  • Run daily reports to check reservations for accuracy and identify any special request
  • Responsible for a cash float throughout your shift and ensuring it balance correctly at the end of each shift
  • Listen to guest’s complaint or concerns and resolve their issue in a timely manner
  • Promote healthy upselling program in the department
  • Encourage all guest to enroll Loyalty program
  • Check hotel activity (arrivals, departure, special request) and communicate information with appropriate departments
  • Keep track of guest lost & found items
  • Manage guest information regularly and accurately
  • Attend to guest enquiries for tours, transportations, directions, courier services, postages, restaurant reservations and more

Guest Relations Supervisor

11-Nov-2024
Shangri-La Singapore | 44276 - Sentosa, Central Region
This job post is more than 31 days old and may no longer be valid.

Shangri-La Singapore


Job Description

Shangri-La Rasa Sentosa, Singapore

At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

A mere 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the only beachfront resort in Singapore. It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.

We are looking for a Guest Relations Supervisor to join our team!

As a Guest Relations Supervisor, we rely on you to:

  • Take responsibility of the guest relations to ensure smooth and efficient operation at all times
  • Supervise and lead all service associates in their daily activities 
  • Enhance guest relations and loyalty scores
  • Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

  • Takes pride in being a hotelier
  • Enjoys crafting creative and best-fit solutions
  • Is a self-starter and a team player
  • Preferably has relevant experience in the hospitality industry
  • Preferably comes from a hotel management-related education background
  • Has strong interpersonal and communication skills

If you are the right person, what are you waiting for? Click the apply button now!

Executive, Guest Service (lyf)

11-Nov-2024
CapitaLand Group | 44308 - Singapore
This job post is more than 31 days old and may no longer be valid.

CapitaLand Group


Job Description

Job Title – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

 

Responsibilities

  1. Look after the well-being of all guests from arrival until departure by:
  • Assisting lyf residents with their check-in (via mobile app or kiosk) 
  • Encouraging members to download the DiscoverASR app to explore and interact with the lyf community 
  • Explore the various functions of the app with residents (Mobile key, how to message lyf Guards, make ancillary purchases (if available))
  • Handling guest queries
  • Facilitating communication and requests 

 

2. Ensure operational efficiency by: 

  • Monitoring record of room availability using the hotel's property management system (PMS) 
  • Ensuring that processes carried out adhere to corporate guidelines 
  • Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces 
  • Handling walk-ins, emails, and phone inquiries
  • Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required


3. Create an inclusive and collaborative community by: 

  • Noticing guest preferences and managing their profiles
  • Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives
  • Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience 


 

 

Job Requirements

You are: 

  • A dynamic and self-motivated with strong presentation, verbal and written communication skills 
  • A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities 
  • One with knowledge of current trends and happenings
  • A people person and a do-er: be ready to get all hands-on! 
  • Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands 
  • Tech savvy, able to pick up and use new systems and technology solutions easily 
  • One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)
  • Willing to do 5-day work week shifts, including night shifts

 

Employability Partner: NTUC’s e2i (Employment and Employability Institute)

Assistant Manager, Front Office (Orchard Cluster)

10-Nov-2024
Far East Organization | 44270 - Downtown Core, Central Region
This job post is more than 31 days old and may no longer be valid.

Far East Organization


Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).



Job description:

Location Available:
  • Orchard Rendezvous Hotel
  • Rendezvous Hotel Singapore
Responsibilities
  • Responsible for the proper, efficient and profitable functioning of the Hotel.
  • Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
  • Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
  • Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
  • Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
  • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.
Requirements
  • Minimum Diploma in Hospitality
  • Able to perform rotating shifts
  • Positive attitude and outgoing personality and good public relations skills
  • Minimum 4 years of experience in hospitality and Opera knowledge

Senior/ Guest Service Assistant (Village Cluster)

10-Nov-2024
Far East Organization | 44271 - Katong, Central Region
This job post is more than 31 days old and may no longer be valid.

Far East Organization


Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).



Job description:

Responsibilities
  • Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
  • Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
  • Establish contacts with house guests/ long staying guests and renders assistance when neccessary
  • Make courtesy calls to guests
  • Requisite and keep stock of promotional materials for daily operations
  • Ensure efficient and courteous services in baggage, transport handling and general enquiries
Requirements
  • O-Level or equivalent
  • Willing to perform rotating shifts
  • Positive attitude with outgoing personality and good communication skills
  • Experience in hospitality and knowledge of Opera will be advantageous

Guest Service Executive (5 days/Shift) - S$2700 (ID: 657007)

9-Nov-2024
PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) | 44214 - Central Region
This job post is more than 31 days old and may no longer be valid.

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd)


Job Description

Job Responsibilities 

  • Provide a warm, professional, and genuine welcome to all guests, ensuring a positive first impression.
  • Assist guests with check-in and check-out procedures, while providing detailed information about hotel facilities, room locations, and operating hours of various outlets.
  • Handle guest check-in and checkout processes efficiently using the hotel system.
  • Maintain thorough knowledge of all excursions and activities offered by the hotel, offering guidance and recommendations to guests.
  • Inspect guest rooms before arrival to ensure they are prepared to standard, and place a personalized welcome letter signed by the General Manager along with the appropriate amenities based on the guest profile or management requests.
  • Address guest complaints with professionalism, identifying quick and effective solutions to ensure guest satisfaction, and escalate to management when necessary.
  • Collaborate closely with Reservations, Housekeeping, and other departments to maintain seamless communication and operations across the hotel.

 

Job Requirements

  • GCE ‘N’ Level and above
  • 1-2 year of relevant frontend customer service experience in hotel/service apartment/hospitality/luxury retail
  • Customer service oriented
  • Able to work during weekend and perform shift work including night shift

 

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Executive, Guest Service

9-Nov-2024
CapitaLand Group | 44215 - Central Region
This job post is more than 31 days old and may no longer be valid.

CapitaLand Group


Job Description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

You will:

  • Assist residents with check-in and check-out procedures
  • Ensure all residents are attended to at the Front Desk
  • Issue apartment access key cards
  • Attend to and anticipate all residents' queries and needs
  • Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
  • Manage residents’ accounts, information and apartment availability in the system
  • Perform simple bookkeeping
  • Make and confirm reservations
  • Assist with the onboarding process for new employees
  • Respond to all queries through walk-ins, emails and calls and assist with requests
  • Handle and record resident feedback and complaints, referring them to supervisors and managers
  • Receive and convey messages to residents promptly
  • Handle the safekeeping of cash and residents’ valuables and belongings
  • Perform related tasks as assigned

Benefits


  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences-
  • Strong advocate of staff volunteerism
  • Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.


Only shortlisted candidates will be notified.

Assistant Manager, Front Office (Village Hotel Changi)

9-Nov-2024
Far East Organization | 44238 - Changi, East Region
This job post is more than 31 days old and may no longer be valid.

Far East Organization


Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).



Job description:

Responsibilities
  • Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
  • Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
  • Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
  • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
  • Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
  • Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
Requirements
  • Diploma in any field, preferrably in Hospitality
  • At least 4 years of experience in a similar capacity in hospitality industry
  • Team player with positive attitude, enthusiasm and initiative
  • Knowledge in Opera System
  • Ability to lead team and drive results

Front Office

9-Nov-2024
Scoot Rental | 44231 - Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

Scoot Rental


Job Description

Front Office

Responsibilities:

•  Greet and welcome guests as soon as they arrive at the office

•  Direct visitors to the appropriate person and office

•  Answer, screen and forward incoming phone calls

•  Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

•  Provide basic and accurate information in-person and via phone/email

•  Receive, sort and distribute daily mail/deliveries

•  Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

•  Order front office supplies and keep inventory of stock

•  Update calendars and schedule meetings

•  Arrange travel and accommodations, and prepare vouchers

•  Keep updated records of office expenses and costs

•  Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Qualification : 

•  Proven work experience as a Receptionist, Front Office Representative or similar role

•  Proficiency in Microsoft Office Suite

•  Hands-on experience with office equipment (e.g. fax machines and printers)

•  Professional attitude

•  Solid written and verbal communication skills

•  Ability to be resourceful and proactive when issues arise

•  Excellent organizational skills

•  Multitasking and time-management skills, with the ability to prioritize tasks

•  Customer service attitude

Front Office

9-Nov-2024
Cv Mitra Pratama | 44232 - Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

Cv Mitra Pratama


Job Description

Front Office

Responsibilities:

•  Greet and welcome guests as soon as they arrive at the office

•  Direct visitors to the appropriate person and office

•  Answer, screen and forward incoming phone calls

•  Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

•  Provide basic and accurate information in-person and via phone/email

•  Receive, sort and distribute daily mail/deliveries

•  Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

•  Order front office supplies and keep inventory of stock

•  Update calendars and schedule meetings

•  Arrange travel and accommodations, and prepare vouchers

•  Keep updated records of office expenses and costs

•  Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Qualification : 

•  Proven work experience as a Receptionist, Front Office Representative or similar role

•  Proficiency in Microsoft Office Suite

•  Hands-on experience with office equipment (e.g. fax machines and printers)

•  Professional attitude

•  Solid written and verbal communication skills

•  Ability to be resourceful and proactive when issues arise

•  Excellent organizational skills

•  Multitasking and time-management skills, with the ability to prioritize tasks

•  Customer service attitude

FRONT OFFICE

8-Nov-2024
Parklife Family Hub Bali | 44180 - Badung, Bali
This job post is more than 31 days old and may no longer be valid.

Parklife Family Hub Bali


Job Description

Responsibilities:
Greet and welcome guests
Answering and screening calls, messages from guests
Scheduling guests appointments

Requirements
Minimum 1 year of experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Excellent interpersonal and communication skills.

Benefit
UMK, BPJS Kesehatan, BPJS Ketenagakerjaan, Monthly variable service

Front Desk Supervisor

8-Nov-2024
REDTOP Hotel & Convention Center | 44179 - Central Jakarta, Jakarta
This job post is more than 31 days old and may no longer be valid.

REDTOP Hotel & Convention Center


Job Description

  • Relevant educational background with the position being applied
  • Minimum of 2 Years experience in a similar position in the hospitality industry
  • Good personality and professional appearance
  • Hard worker, highly motivated, and customer oriented 
  • Strong interpersonal, leadership and problem solving 
  • Must be ready to join immediately
  • Fluent in English preferred

 

Duty Manager

8-Nov-2024
THE OUTPOST HOTEL SENTOSA | 44148 - Central Region
This job post is more than 31 days old and may no longer be valid.

THE OUTPOST HOTEL SENTOSA


Job Description

Responsibilities:

  • Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments
  • Responsible for the proper, efficient and profitable functioning of the hotel
  • Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
  • Assist in checking in/out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms
  • Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report; report any variance and take corrective actions
  • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue

Requirements:

  • Diploma in any field, preferrably in Hospitality
  • At least 4 years of experience in a similar capacity in hospitality industry
  • Team player with positive attitude, enthusiasm and initiative
  • Knowledge in Opera System
  • Ability to lead team and drive results

Duty Manager

8-Nov-2024
OASIA RESORT SENTOSA | 44149 - Central Region
This job post is more than 31 days old and may no longer be valid.

OASIA RESORT SENTOSA


Job Description

Job Expectations

  • Overseeing and ensuring that hotel operations run smoothly.
  • Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
  • As a leader, nurture a high-performance culture within the Front Office department.
  • Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
  • Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
  • Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
  • Identifying and implementing ways on how to improve organisational effectiveness.
  • Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Requirements

  • O-Levels or equivalent.
  • At least 5 years’ of relevant experience in hotel operations and management.
  • Able to work rotating shifts, weekends and Public Holidays.
  • A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
  • Knowledge in Opera System.
  • Able to lead the team and drive results.

Duty Manager

8-Nov-2024
CapitaLand Group | 44151 - Central Region
This job post is more than 31 days old and may no longer be valid.

CapitaLand Group


Job Description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Manage front office operations

  • Implement operating procedures and service standards for front office operations
  • Monitor front office operations to ensure adherence to organisational standards and procedures
  • Develop operations plans for front office operations
  • Review manpower allocation for front office operations
  • Monitor room inventory levels and reconcile discrepancies
  • Collaborate with various departments on guests' special requirements and requests
  • Manage personalised reception services for VIP guests' arrivals and departures
  • Implement loyalty programmes for guest retention and growth
  • Identify and resolve deviations and irregularities related to front office services

Drive service and operational excellence

  • Manage team's service performance in response to guests' needs and requests to ensure guest satisfaction
  • Manage service recovery for escalated guests' concerns and feedback
  • Build guest relationships to enhance return visits
  • Interact with guests to gather feedback on service quality
  • Analyse guest satisfaction levels and feedback for service improvement and relationship management
  • Review systems and processes for workflow and productivity improvement
  • Innovate new ideas to enhance guest experience and revenue generation
  • Direct the implementation of sustainability programmes to drive organisational green initiatives

Manage operational risks

  • Operationalise compliance management on data protection regulations and organisational security procedures for guest registration and credit and cash transactions
  • Manage emergency situations
  • Manage loss and risk prevention policies and procedures to minimise loss and risk in business operations

Manage human resources, finance and report management

  • Review operations reports and statistics to monitor and report departmental performance
  • Support budget forecasting processes for the department
  • Manage cost control to keep departmental operating expenses within budget
  • Establish learning and development plans and facilitate learning and development opportunities to enhance staff work performance
  • Provide coaching and guidance to improve staff work performance
  • Manage staff performance to achieve department goals

Benefits


  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences-
  • Strong advocate of staff volunteerism
  • Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.


Only shortlisted candidates will be notified.

Guest Relation Executive

8-Nov-2024
STRAC PTE. LTD. | 44163 - Central Region
This job post is more than 31 days old and may no longer be valid.

STRAC PTE. LTD.


Job Description

Hiring for Host/Hostess for several concepts in Singapore

Introduction

A renowned Japanese restaurant with a coveted 2-year waitlist in Japan is bringing its exceptional woodfire yakitori to Singapore in partnership with Ebb & Flow Group. Located within the luxurious Mondrian Hotel, our new location opening in December 2024 will offer an elevated dining experience that marries traditional techniques with a sophisticated atmosphere.

We are looking for a dedicated Guest Relations Executive to be the welcoming face of our restaurant and deliver an outstanding guest experience from the moment of reservation to departure.

Key Responsibilities:

  • Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table
  • Serve food and beverages to customers in a timely manner
  • Make menu recommendations to guest with extensive menu knowledge
  • Collaborate with the team to maintain the restaurant's ambiance and cleanliness
  • Provides the team with a roll-up of reservations prior to each shift; Informs Management of any large parties, special reservation notes and/or VIP customers

Qualifications:

  • 2 years experience in guest relation or hosting
  • Experience in pre-opening operations is a bonus
  • Excellent interpersonal and communication skills
  • Professional appearance and impeccable grooming standards

Perks:

  • Birthday Leave
  • Competitive Staff Discounts across outlets
  • Health and Medical Insurance coverage

If you’re excited to welcome guests with genuine hospitality and be part of an exceptional dining experience, we would love to hear from you!

Front Office Manager

8-Nov-2024
Dao by Dorsett AMTD Singapore | 44190 - Downtown Tanjong Pagar, Central Region
This job post is more than 31 days old and may no longer be valid.

Dao by Dorsett AMTD Singapore


Job Description

SUMMARY:
 Ensures that all areas under Front Office are running efficiently and in accordance with the property's policies and procedures and that customer satisfaction is maximized at all times 
 Maximizes profitability in Rooms through promoting sales, controlling costs and optimizing
resources.
 Assists in the daily maintenance of room inventory status to achieve optimal levels of
revenues while maintaining high levels of guest expectations.
 To be highly visible throughout the operation in guest contact areas.
 Checks the accuracy and transmission of reports and cooperates with Sales and Marketing
in planning forecasts.

 

DUTIES & RESPONSIBILITIES:
 Responsible for greeting and fond farewell for VIP and special attention guests.
 Oversee front desk operations and ensure client receives 100% satisfaction
 Resolve guest complains in a timely manner and respond on time to any complaints
 Participate in interacting with guests and ensuring that shift duties are handled by front desk
employees
 Handling of guest security and creating functional emergency procedures.
 Ensures that all associates under Front Office department have updated job descriptions,
appraisals and are given clear development opportunity guidelines.
 In coordination with the Human Resources Department, ensures that Front Office associates
undergo adequate training and that it is carried out in their day-to-day activities.
 Produces all department budgets and develops strategies to ensure they are achieved.

Duty Manager

8-Nov-2024
Katong Holdings Pte Ltd | 44191 - Katong, Central Region
This job post is more than 31 days old and may no longer be valid.

Katong Holdings Pte Ltd


Job Description

At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you’re part of the Holiday Inn Express brand you’re more than just a job title.

At Holiday Inn Express we look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

Join us as a Guest Services Leader in Holiday Inn Express Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

People:

  • Can play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. 
  • Be accountable for Guest Service Agents’ execution in ensuring consistent Holiday Inn Express guest experience.
  • Assist with third party vendor induction and support in managing the performance of third party vendors
  • Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement.
  • Ensure ‘one team approach’ and quality service through daily communication and coordination.
  • Develop programs that drive improvements in team member engagement and are aligned with the Make Every Interaction Counts brand service behaviors.
  • Develop, implement and monitor team member succession planning to ensure future strength.
  • Responsible for Guest Services Agents’ Training / Rostering / Coaching as directed by the EAM, Hotel Manager or General Manager.
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
  • Carry out the special needs and requests of guests and repeat visitors.
  • Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
  • Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. 
  • Drive improvement in guest satisfaction goals.  Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Make time to interact with guests, solicit feedback and build relationships.
  • Responsible for IHG Rewards Club enrolment and recognition.
  • Assist guest services agents in all Reception tasks.
  • Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.                               
  • Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

 

Qualifications and requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

 

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

  • Duty Meals
  • Birthday Off
  • Medical Benefits
  • Medical & Dental Benefits
  • Insurance Coverage
  • 25-50% F&B Discount at restaurants within IHG Singapore Hotels
  • Special Employee Rate at all IHG Hotels worldwide
  • Room to Grow Opportunities

 

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6500 hotels in over 100 countries around the world.

Front Office Assistant

8-Nov-2024
Private Advertiser | 44176 - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

  • Welcoming guests: Greet guests and check their details against their booking 
  • Assigning rooms: Allocate rooms to guests and provide keys 
  • Managing reservations: Manage online, phone, and in-person reservations 
  • Processing payments: Process guest payments and verify credit card information 
  • Providing information: Provide information about local attractions, dining options, and transportation 
  • Handling complaints: Respond to guest complaints and concerns in a friendly and timely manner 
  • Checking out guests: Ensure guests hand back keys and other properties of the establishment 
  • Administrative tasks: Complete administrative tasks such as filing and photocopying 
  • Concierge services: Provide concierge services, such as booking theater tickets and arranging travel 
  • Assisting guests with special needs: Offer assistance to guests with disabilities or special needs, ensuring they have a comfortable stay 
     

Front Office Executive/Assistant (Mandarin Speaking, Nirvana 2 KL)

8-Nov-2024
Nirvana KL Berhad | 44178 - Kuala Lumpur
This job post is more than 31 days old and may no longer be valid.

Nirvana KL Berhad


Job Description

~~5 Star International Hotel Alike Working Environment~~

 

  • Free Parking at Indoor Parking Lot
  • Meal Discount for Staff
  • Yearly Increment and Performance Bonus

 

About the role

Nirvana KL Berhad is seeking a talented Front Office Executive/Assistant to join our dynamic team at our Nirvana 2 location in Kuala Lumpur. In this pivotal role, you will be the first point of contact for our customers and visitors, ensuring a seamless and welcoming experience from the moment they walk through our doors. If you thrive in a fast-paced environment and enjoy providing exceptional service, this is the perfect opportunity for you.

 

What you'll be doing

  • Warm Welcome & Reception: Greet and warmly welcome customers and visitors as they arrive, ensuring they feel valued and at ease.
  • Customer Support: Handle guest inquiries, concerns, and complaints with urgency and professionalism, ensuring a swift and satisfactory resolution.
  • Guidance & Assistance: Direct visitors to the correct locations or assist them with their needs, ensuring a smooth and pleasant experience.
  • Communication & Reporting: Answer phone calls promptly, provide necessary information, and assist with report preparation as needed.

 

What we're looking for

  • Education: Minimum of SPM qualification; Diploma or Degree in any field is a plus.
  • Experience: Fresh graduates are encouraged to apply—enthusiasm and a willingness to learn are key!
  • Language Skills: Proficiency in both Mandarin and English is required for effective communication.
  • Additional: Kindly include a recent photo with your CV to help us get to know you better.

 

What we offer


At Nirvana KL Berhad, we are committed to creating a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • EPF, SOCSO, EIS
  • 14-16 Days Annual Leave
  • Weekends Duty Claim
  • Medical Benefit 
  • Optical & Dental Claim
  • Insurance Coverage
  • Training Provided
  • Recreation Facilities
  • Festive Gifts
  • Fully Air-conditioned Working Environment

Guest Relations Supervisor

8-Nov-2024
Shangri-La's Boracay Resort & Spa | 44147 - Malay, Aklan
This job post is more than 31 days old and may no longer be valid.

Shangri-La's Boracay Resort & Spa


Job Description

Shangri-La Boracay

Located in the country’s premier beach destination, Shangri-La’s Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

DUTIES: 

Performs check-ins and check-outs efficiently.Performs cashiering functions efficiently.Handles all guests’ request or enquires promptly and efficiently.

REQUIREMENTS: 

  • Experience in an International Hotel/ Resort is an advantage.
  • A graduate of Hospitality Management/ International Hospitality Management or any related course.
  • Fluency in both oral and written English.
  • Knowledgeable in front office operational systems, OPERA and other applications.
  • Passionate about guest satisfaction.

***Compensation and Benefits: Local Package is offered.

Assistant Front Office Manager - Four Points by Sheraton Boracay24191884

8-Nov-2024
Four Points by Sheraton Boracay | 44181 - Malay, Aklan
This job post is more than 31 days old and may no longer be valid.

Four Points by Sheraton Boracay


Job Description

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                              High school diploma or G.E.D. equivalent.

Related Work Experience:     At least 1 year of related work experience.

Supervisory Experience:        At least 1 year of supervisory experience.

License or Certification:         None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Duty Manager24192571

8-Nov-2024
Courtyard by Marriott Melaka | 44177 - Melaka, Melaka
This job post is more than 31 days old and may no longer be valid.

Courtyard by Marriott Melaka


Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Empowers employees to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures employees understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of employee and guest accidents.

• Observes service behaviors of employees and providing feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures employees are cross-trained to support successfully daily operations.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Front Office Executive

8-Nov-2024
Sheraton Towers Singapore Hotel | 44193 - Newton Circus, Central Region
This job post is more than 31 days old and may no longer be valid.

Sheraton Towers Singapore Hotel


Job Description

• Be well versed in operation of Front Office System (Galaxy/ Lightspeed).

• Create, amend or cancel room reservations for guests, including group arrivals.

• Pre-assign rooms and monitor on departures.

• Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

• Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

• Re-confirm mode of payment and establish credit with guests, especially in the extension of stay.

• Assign the requested room type and perform room move according to guest requests.

• Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

• Obtain guest particulars and update them, including guest preferences, in guest history.

• Perform foreign currency exchange in an accurate manner in accordance to hotel policies and procedures.

• Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

• Post room charges for early check-in, late departures or for discrepancies in room rates.

• Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

• Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

• Perform cashier closure and any other cashiering duties.

• Perform pre-night audit functions.

• Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

• Provide information on Marriott Bonvoy programme.

• Enrol guests to the Marriott Bonvoy programme of the hotel.

• Assist guests with the preparation and updating of room keys.

• Extend warm welcome and provide directions and information to guests while at the lobby.
 

Guest Relations Executive (Front Office)

8-Nov-2024
Four Seasons Hotel Singapore | 44192 - Orchard, Central Region
This job post is more than 31 days old and may no longer be valid.

Four Seasons Hotel Singapore


Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 132 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and  www.facebook.com/FourSeasonsHotelSingapore 
 

About the role:

Guest Relations Executive, Front Office 

The Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do: 

  • Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc. 
  • Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone; 
  • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests. 
  • Reports to the Duty Manager for further follow-up when necessary.

What you bring:

  • Open to entry-level candidates with Diploma in Hospitality or its equivalent
  • One (1) year of relevant experience within Four Seasons  (or a top luxury group) is considered an asset
  • Good organisational skills, ability to prioritize workload and handle pressure
  • Pleasant disposition with strong interpersonal and communication skills
  • Knowledge of Opera System would be an added advantage
  • Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
  • Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.

Front of House

8-Nov-2024
Spark Culinary Concepts Inc | 44182 - Pasig City, Metro Manila
This job post is more than 31 days old and may no longer be valid.

Spark Culinary Concepts Inc


Job Description

Front of House (FOH) are dedicated to delivering exceptional customer service by performing a variety of tasks, including order-taking, serving, cashiering, and clearing tables. They play a key role in ensuring a positive and memorable dining experience for our guests by maintaining a clean and organized environment, accurately processing transactions, and efficiently delivering food and beverages.

Key Responsibilities:

Order Taking:

  • Greet guests, present menus, and take food and beverage orders.
  • Answer questions about the menu and provide recommendations.
  • Enter orders into the POS system and communicate special requests to the kitchen.

Serving:

  • Serve food and drinks promptly and ensure orders are accurate.
  • Refill beverages and assist guests during their meal.
  • Clear and reset tables for the next guests.

Cashiering:

  • Process payments accurately using the POS system.
  • Handle cash, credit cards, and other payments securely.
  • Provide correct bills and maintain a balanced cash drawer.

Clearing and Resetting:

  • Clear used dishes and clean tables.
  • Ensure the dining area is clean and organized for guests.

Skills Required:

  • Strong customer service and communication skills.
  • Attention to detail and the ability to multitask.
  • Team player with a positive attitude.
  • Ability to handle cash and work in a fast-paced environment.

Availability:

  • Willing to work flexible hours, including evenings, weekends, and holidays.

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