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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

W SINGAPORE SENTOSA COVE

Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education:                                  High school diploma or G.E.D. equivalent.

Related Work Experience:       No related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

PT Bahasa Property Management

Job Description

Job Opportunity: Front Office

We are excited to announce the opening of our exclusive high-end apartment complex, set to debut this November. We are looking for a skilled and motivated Front Office to oversee the day-to-day operations and lead a dedicated team in providing exceptional service. This is a unique opportunity to be part of a luxury living experience.

Qualifications:

- Minimum of two years of experience in a similar role in a hotel or apartment setting.
- Have a good English.
- Strong guest service orientation.
- Ability to interact effectively with guests, employees, and external parties.
- Positive attitude, professional appearance, and a team player.

Main Responsibilities:

- Welcoming guest
- Handling guest check in and check out
- Communicate with team for guest needs.

If you are interested in joining our team and being a part of this prestigious luxury apartment complex, please submit your resume and a recent photograph. We look forward to welcoming you!

Inter Island Manpower Pte Ltd

Job Description

Job Description

• Create memorable experiences for guests during special occasions
• Ability to create and articulate the menu to the guests
• Host and engage guests while serving food and beverages
• Ensure guests' food and beverages are served promptly in accordance with their orders
• Process the food orders and operate a cash register; replenish stocks, polish cutlery and complete other assigned tasks
• Interact with guests; provide a warm and memorable guest experience, ensure all guests receive prompt and excellent standards of service
   

Job Requirement

• GCE O Level or equivalent
• Min 2 years of experience at the supervisory level in a fine dining (Izakaya) environment
• Good interpersonal and communication skills with a cheerful personality
• 5 working days per week with the ability to work on weekends/public holidays and rotating shifts

Registration number: R1216462
Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)
Please send your updated resume by clicking "Apply". Only shortlisted candidates will b e notified

Simon Consultancy Pte Ltd

Job Description

Job Descriptions:

• Oversees the day-to-day operations of the hotel and Front Office operations, and in turn provide an overall positive experience to our guests during their stay.
• Assist in coordinating with Reception colleagues on group arrivals and departures in the absence of the Assistant Managers.
• Assist in conducting shift briefings and provide feedback and information to the team in the absence of the Assistant Managers.
• Attend to guest requests/feedback and ensure the guests’ positive stay experience.
• Manage reception, cashier, telephone, reservation, and baggage services within the Front Office. Monitor junior staff's behavior and performance for a positive guest experience.
• Handle security-related tasks, such as directing guests in case of incidents and addressing undesirable behavior or individuals in coordination with security.
• Optimize room usage to increase revenue by closely monitoring room inventory.
• Ensure guests receive prompt, courteous service and manage guest check-in/check-out processes.
• Maintain an appropriate cash float and authorize rate changes, paid outs, cash advances, and check acceptance following established procedures and credit policies.

Requirements:

• 3 year’s experience in a supervisory role within Hotel Front Desk operations.
• Degree in Hospitality Management / Tourism studies is advantageous.
• Exceptional leadership and people management skills.
• Friendly, professional disposition and passionate about delivering exceptional levels of customer service.
• Confident and ability to deliver effective problem-solving while under pressure.
• Willingness to perform night shift duties / work during the weekends & public holidays.

Only shortlisted will be notified.

PARK VIEW HOTEL PTE LTD

Job Description

• Provide all guests with a friendly, accurate and efficient check-in/check-out process while following the company's policies and procedures.
• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer staffs more holistic training ,towards possible promotion.
• Answering inquires by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
• cashiering duties

Job Requirements:

• No Experience are Welcome
• Candidates-must able to speak and written English, and any additional language is an advantage
• Ability to work in a team.
• Able to work on a rotating roaster 
• Basic computer knowledge

Work Location : nearby Bugis / City Hall mrt.

Fairmont Singapore & Swissôtel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Duty Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Provide management presence by assisting colleagues in handling feedback
• Provide department orientation and training of the hotel service standards, procedures and programmes
• Control availability of rooms and action accordingly
• Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
• Liaison between Front Office departments and rest of hotel for effective guest experience
• Lead the Front Office team to personalize the guest arrival/departure experience
• Be involved in the arrival, rooming, and departure of key/VIP guests
• Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards
• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations
• Presence in the Front Office and lobby area at critical guest flow time
• Conduct daily briefings presenting business issues and hotel information
• Co-ordinate full house activities, handle pledge relocates by sending and welcoming guest back
• Ensure safety, health, security and loss control policies and procedures at the desk are in compliance
• Conduct Night Audit process for the hotel
• Ensure strict compliance of the Credit Card Privacy – PCI
• Ensure strict compliance to the Cash Float SOP
• Provide direction and leadership to the HEAT Team and if needed, call for evacuation of guests, colleagues external parties in the hotel from areas threatened by fire, flood, bomb threats or civil disturbance
• Responsible to enhance skills of colleagues and team leader in various aspects of operations by constantly monitoring their performance levels
• Vigilant in regard to in-house credit matters and act upon any discrepancies
• Support individual team members to achieve personal & professional goals

Qualifications:

• Minimum A level or diploma in hospitality management, university degree preferred
• Minimum 3 years hotel front office experience and 1 year supervisory or management experience
• Read, write, speak English fluently
• Technical knowledge of Front Office operations
• Well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• People oriented
• Able to work under pressure and independently
• Able to sensitivity and discretion in supporting guest needs
• Detail-oriented, organized and very flexible with working extended hours
• Energetic with a positive attitude

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Concorde Hotel Singapore

Job Description

Liberte HR

Job Description

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $2,000 - $2,600 per month

COMO Lifestyle Pte Ltd

Job Description

Job Summary:

Hosts are service professionals responsible for welcoming customers into the restaurant and bidding them farewell upon exit. Hosts maintain the front entryway and coat check area, check-in and seat customers, perform table and bathroom checks, oversee coat check service, and provide great overall interactions to all our customers.

Job duties and responsibilities include, but are not limited to the following:

● Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.

● Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.

● Warmly welcomes all incoming customers, checks-in their reservation, and walk them to their assigned table.

● Precisely informs customers of waiting times and respects the order of arrival of customers.

● Ensures customers are rapidly and effectively cared for.

● Updates all table statuses to the podium throughout service.

● Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.

● Communicates with management in real time when there are seating delays or unsatisfied customers.

● Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.

● Responsible for training new employees as assigned.

● Assists other stations or areas of the restaurant when requested by management.

● Display knowledge of Cote brand, culture, and product.

● Maintain professional and respectful behavior when in contact with customers, management, and teammates.

● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

● Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

● Maintain safety, cleanliness, and sanitation standards.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.

● Excellent organizational skills and attention to detail.

● Possesses a positive, results-oriented, team-player mentality.

● Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.

● Ability to under pressure and maintain professionalism when working under stress.

● Knowledge of workplace safety procedures and local Health & Safety Standards.

● Food Handler’s Certification or the ability to obtain in accordance with local regulations and/or Company policy.

● Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)

● Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

● Excellent communication with management and teammates.

Courtyard Kuala Lumpur South

Job Description

Mercure Kuala Lumpur Shaw Parade

Job Description

RK Recruitment Pte. Ltd.

Job Description

Job Info:

Working days: 5 days/week
Working hours: Fair rotational shifts

Job Scope:

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Ormond Group Sdn Bhd

Job Description

We view ourselves as a scrappy start-up and as a vital member of the team, you will be expected to roll up your sleeves and get stuck in. Broadly, responsibilities as part of this role include: 

Guest relation duties :

• Be sure the hotel lobby and public areas are occupied, particularly at busy times
• Have conversations with the guests and provide general assistance
• Be resourceful and manage, record as well as resolve all Guest complaints promptly 
• Make sure VIP Guests and major corporate clients feel welcomed upon arrival
• Stay on top of your game and coordinate the services and special facilities that should be provided to long-stay Guests
• Be aware of all credit procedures and ensure they are applied
• Keep yourself updated on all hotel products, services, policies and emergency procedures
• Keep your eyes peeled on Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
   

Management & administration duties :

• Keep spirits high whilst training, motivating, supervising, coaching, developing, empowering and disciplining subordinates.
• Be able to provide constant feedback to Hotel Manager/General Manager on subordinates’ performance.
• Handle, record and follow through with management issues or emergencies that arises
• Be competent - complete and distribute all required reports. 
• Keep things flowing while maintaining the methods and procedures practised for compliance with the standard operating procedures.
• Be in charge of monthly rosters.
• Keep your helping ready to assist in maintaining personnel files and records in compliance with labour laws.
• Be vigilant. Authorize paid outs as per established procedure. Ensure proper back up documents are attached. Review and authorize all corrections, adjustments and deletions.
• Use your eye for detail to review the Daily Night Audit for accuracy.
• Keep the cash in check. Review Daily Cash Drop with Settlement Reports and perform bank deposit daily. 
• Use your eye for detail to review Daily Occupancy Report to ensure accuracy.

Safety, health/hygiene & environment duties :

• Make sure all surrounding hotels areas kept in shape.
• Ensure everything is clean and follows the appropriate standards of safety. Make sure there aren’t any cockroaches lurking and take care of the hygiene of the premise and surroundings in compliance with all health, fire/safety and local municipal regulations.  
• Keep everything in check with outside contractors/vendors, café operators and convenience store to ensure operational compliance and provide constant feedback to General Manager 
• Do not let lost things stay lost. Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests. 
• A safe hotel equals a happy guest. Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

Miscellaneous :

• Be prepared to do anything deemed necessary for the smooth operations of the hotel or instructed by the Hotel Manager/General Manager. 

To successfully fill this role, you will have the right attitude, behaviours, skills, and values that follow:

• You have previous experience in a customer-focused industry with leading or supervisory role.
• You possess good knowledge of Health, Safety and Security procedures. 
• A sudden earthquake would not scare you. 
• You only associate pressure with cookers.
• You are a people-centric leader. You can push and inspire individuals at the same time. 
• You can have in depth conversations about anything. 
• You have a passion to serve.
• You are a huge people person – a natural host and promote a hospitable attitude.
• You’ll live and breathe Ormond values.
• You take pride in how you look (of course, in accordance to societal standards)
• Marie Kondo is one of your inspirations and you can tell if something sparks joy or not.
• You can fire up all sides of your brain and multi-task.
• Your alter ego is Mr/Mrs Positive.
• You can spread your wings to fly on your own as well as flock with other members of the team.
• You’re experienced with social media.
• Language is your strong suit (English and Malay).
• You are available to work when required including weekends, public holidays and at nights. 
  
   

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

1. Previous role as a Senior Supervisor or Duty Manager in a similar quality hotel.
2. A degree or diploma in Hotel Management or equivalent.
3. An in-depth knowledge of the hotel, leisure or service sector.

PT Cap Karoso Development

Job Description

Cap Karoso, a beach resort & farm located in Southwest Sumba (Nusa Tenggara Timur), equipped with 44 rooms and 20 villas and a three-hectare organic farm. Cap Karoso itself is surrounded by miles and miles of a wild beach and a few sparse traditional villages.

We are looking for Assistant Front Office Manager with requirement as follows.

Requirement :

• Indonesian citizenship
• Minimum 2 years experience in similar role within hospitality industry
• Has a background in 5-star hotel or in luxury brand
• Able to handle complaints & specific guest requests
• Excellent leadership and team management skills
• Excellent communication in English both in written and verbal

Amazing Bali Venture

Job Description

Qualifications & experience

• Ability to multitask and handle high-pressure situations. Familiarity with hotel management software (preferred).
• Proficient in English (Mandarin is a plus)
• Experience in customer service or hospitality (hotel front desk experience preferred).
• Experience in managing various booking platforms, including Airbnb, Booking.com, and others
• Excellent interpersonal and communication skills.

Tasks & responsibilities

• Welcome guests warmly upon arrival and assist with the check-in and check-out processes.
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Promote villa amenities and nearby attractions to enhance the guest experience.

30 Bencoolen Pte Ltd

Job Description

Mandarin Oriental, Singapore

Job Description

Roles & Responsibilities

The Hotel Services Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Hotel Services Executive reports to the Reception Manager and receives coaching, guidance and other duties from the Front Office Manager.

Major responsibilities

• Greet and guide guests promptly to their rooms
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunications, Reservations and Room Service colleagues
• Handle guests incoming and outgoing correspondence, (IM, messages, mail, etc.)
• Communicate clearly with the Accounts Department
• Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
• Provide assistance to guests in the lobby
• Allocate guest rooms according to preference (king or twin bed, specific views, etc.)
• Co-ordinate and facilitate group check in process with Manager (room keys, registrations cards, room allocations according to preferences)
• Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration)
• Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc)
• Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours
• Perform any other reasonable duties as required by the supervisor

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

Angies Pte Ltd

Job Description

Ascott International Management Pte Ltd.

Job Description

SG HOTELS PTE. LTD.

Job Description

SG HOTELS PTE. LTD.

Job Description

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• The Clan Hotel
• Oasia Hotel Novena
• Oasia Hotel Downtown

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests' preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.

The Capitol Kempinski Hotel Singapore

Job Description

SCOPE

The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.

OVERALL OBJECTIVES

The job of Lady in Red is executed satisfactorily when:

• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
• Hotel and Outlets are promoted.
• Guest complaints are minimized and if occur followed up efficient and are reported to Operations team.
• In case of immediate need, the Lady in Red helps with reception duties.

MAIN RESPONSIBILITIES

• Communication of hotel & company philosophy and internal hotel representation.
• Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
• Knowledgeable about all VIPs in-house, hotel functions and special events.
• Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
• Welcome, facilitate and bid farewell to as many guests as possible.
• Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
• Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
• Obtain as much information about a guest’s stay to be entered in the guest history.
• Welcome visitors to the hotel, assist with general information, internal promotions and directions.
• Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
• Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
• Perform special projects and related duties as assigned.
• Walk throughout the hotel recognizing guests and engage with them appropriately.
• Attend & participate in daily briefings as scheduled.
• Report potential and existing hazards and rectified immediately.
• Provide information to all guests regarding the services and possible internal promotions of the hotel.
• Senior Management on any unusual circumstances that might affect guest service and expectation.
• Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures.
• Participate in training programmes.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• The Clan Hotel
• Oasia Hotel Novena

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

PLENITUDE IPOH SDN. BHD.

Job Description

Duty Manager oversees the daily operations of the hotel, ensuring that guests receive high-quality service and that all departments run smoothly. This role requires strong leadership, excellent customer service skills, and the ability to handle various operational tasks effectively. The Duty Manager serves as the primary point of contact for both guests and staff during their shift, handling any issues that arise and ensuring a positive guest experience.

Key Responsibilities:

Guest Services and Satisfaction

• Greet guests and ensure their needs are met promptly and professionally.
• Address guest complaints or issues and resolve them efficiently to ensure satisfaction.
• Oversee VIP arrivals and departures, ensuring personalized service is provided.

Staff Supervision and Support

• Supervise front desk, housekeeping, and other departmental staff to ensure high service standards.
• Conduct briefings with team members at the start of each shift to communicate daily goals and events.
• Provide on-the-job training, coaching, and support to staff as needed.

Daily Operations Management

• Monitor hotel operations to ensure all departments are functioning smoothly.
• Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and service standards are maintained.
• Coordinate with various departments (Housekeeping, Maintenance, Food & Beverage) to ensure any issues are addressed promptly.

Safety and Security

• Act as the primary contact for emergencies, coordinating with relevant departments and emergency services.
• Ensure all health and safety protocols are followed, including evacuation procedures.
• Maintain a calm, organized approach in high-stress situations to ensure guest and staff safety.

Financial Responsibilities

• Oversee cash handling, including cash reconciliations and deposits.
• Authorize discounts, refunds, or compensations as needed to resolve guest issues.
• Monitor room occupancy, rates, and upsell opportunities to maximize hotel revenue.

Administration and Reporting

• Prepare end-of-shift reports detailing guest feedback, operational issues, and any incidents that occurred.
• Communicate important information to the General Manager and other department heads.
• Participate in departmental meetings to discuss operations, guest satisfaction, and areas for improvement.

Qualifications:

• Education: Bachelor’s degree or diploma in Hospitality Management, Business, or a related field.
• Experience: Minimum of 2 years in a supervisory or managerial role in the hospitality industry.
• Skills:
  • Strong leadership and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to stay calm and professional in high-pressure situations.
• Other Requirements: Flexible availability, including evenings, weekends, and holidays.

Crown Regency Serviced Suites

Job Description

Immediate Vacancy: Front Office Assistant – Join Our Team!

Are you a dynamic and passionate individual looking to kick-start your career in the hospitality industry? Do you thrive in a fast-paced environment where customer service is key? If so, we want to hear from YOU! We are excited to offer a Front Office Assistant position in a friendly, welcoming environment where fresh graduates are encouraged to apply.

At our organization, we pride ourselves on creating a supportive and collaborative team that works together to deliver exceptional guest experiences. This is your chance to gain hands-on experience in the hospitality industry and grow with us!

What You Will Be Doing:

As a Front Office Assistant, you will play a vital role in ensuring every guest has a memorable stay. Your responsibilities will include:

• Guest Check-in & Check-out: Welcome guests warmly, process their check-ins/check-outs with accuracy, and provide them with all the information they need to enjoy their stay.
• Reservation Management: Handle guest reservations via phone, email, or in-person, ensuring everything runs smoothly and without error.
• Exceptional Customer Service: Provide top-notch service by addressing guest inquiries, anticipating their needs, and resolving any issues swiftly and professionally.
• Front Desk Operations: Keep the front desk area organized, maintain essential supplies, and act as the communication hub between guests and other hotel departments.
• Administrative Tasks: Assist with phone calls, emails, filing, and maintaining guest records while ensuring a seamless experience for everyone.
• Upselling & Guest Experience: Promote hotel amenities, services, and local attractions to enhance the guest experience.

 Why You Should Apply:

• Perfect for Fresh Graduates: Whether you’re starting your career or looking for your next challenge, we’re happy to train and support you!
• Friendly Team: Join a vibrant team where your contributions are valued, and your ideas are heard.
• Opportunities for Growth: Build your hospitality skills and gain experience in a well-regarded company.
• Attractive Benefits: We offer medical benefits, uniforms, meal allowances, and night shift allowances to make your work life easier.

 Who We Are Looking For:

• NOT NECESSARY to have experience but will be an advantage if with hotel working experience.
• Must have strong communication skills in both English and Bahasa Malaysia; knowledge of Mandarin is an added advantage.
• Passion for service: You should love helping people and providing exceptional service!
• A positive attitude and ability to work well with others.
• Willingness to work in shift patterns, including weekends and public holidays.

  Working Hours:

• 8 hours shift work (inclusive of a 1-hour break time):
  • Morning Shift: 7:00 am – 3:00 pm
  • Afternoon Shift: 3:00 pm – 11:00 pm
  • Night Shift: 11:00 pm – 7:00 am
• Overtime will be paid for any extra hours worked beyond the scheduled shift.

We are urgently hiring for this role and looking to fill it quickly. If you have the enthusiasm, dedication and commitment to make a difference in the guest experience, apply today!

Interested candidates, please submit your updated resume (with photo attached) together with your current/expected salary via online.

Only shortlisted candidates will be notified.

Hotel Six Seasons

Job Description

Hotel Six Seasons is situated in the heart downtown of Kuala Lumpur and Petaling Jaya. Located in a prime location of downtown KL with direct access to city's main shopping and entertainment district. Is an ideal destination for both business and leisure travelers to indulge in its unique luxurious atmosphere. Just minutes away from Scott Garden shopping mall neighborhood - the hub of KL nightlife with its thriving bar cultures. 

We are looking for motivated and dynamic individuals to join our team: 

Responsibilities:

• To check-in and check-out the guests effectively and in accordance with Front Office policies and standard operating procedures
• To generate revenue by effectively converting Walk-in Customers into Stay-in Guests 
• To achieve the highest possible level of Guest Retention and Referral through excellent Guest Experience
• To offer Memorable Experience to the guests throughout their entire stay with the hotel and to leave behind a lasting impression
• To address the needs of the guests and issues professionally at all times
• To manage all forms of internal/external oral and written communication effectively
• To effectively manage the room status, room quality and hotel facilities
• To handle room reservation, telephone calls, cashiering tasks, night audit functions and related front office duties effectively and efficiently
• To project a professional front office image and maintain a tidy/presentable reception and lobby area

Requirements:

• The candidate must possess at least a Certificate or Diploma in Hospitality Management or equivalent
• A good command of spoken and written English is a MUST
• The ability to communicate effectively in English and Mandarin is an added advantage
• Must have strong communication skills, interpersonal relations and problem solving capabilities
• Must be a results-orientated person with effective time management and operation skills
• Able to work independently, systematically, self motivated and a good team player
• Ability to prioritize workload, work within deadlines and work on shift, weekend and public holiday
• The candidate must have 1 years of relevant front office, reservation and OTA working experience
• For local / PR candidates

Sheraton Imperial Kuala Lumpur Hotel

Job Description

Shangri-La Rasa Sayang, Penang

Job Description

MOLEK GARDEN HOTEL SDN. BHD.

Job Description

Job Description:

• Welcoming and assisting guests in a friendly and professional manner.
• Handling check-in, check-out, and room reservations.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Be ready to perform any suitable tasks from time to time.
• A responsible and positive attitude to the jobs.

Job Qualifications

• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Excellent interpersonal and communication skills.

# Provide Hostel / Accommodation

• Flexible hours available
• No experience required for this role
• Working rights required for this role
• Expected start date for role: 01 December 2024
• Expected salary: RM1,600 - RM1,800 per month

AVILLION HOTEL CAMERON HIGHLANDS

Job Description

Key Responsibilities:

• Greet and welcome visitors, clients, and guests in a friendly and professional manner.
• Answer and direct phone calls, take messages, and handle general inquiries.
• Manage the office email inbox and respond to routine inquiries.
• Maintain the cleanliness of reception area, ensuring it is tidy and presentable.
• Perform data entry, maintain files, and manage office records.
• Assist with the preparation and coordination of group booking.
• Handle office supplies inventory, order new supplies, and ensure the office is stocked.
• Coordinate courier services, mail delivery, and ensure outgoing packages are dispatched.
• Provide administrative support as needed to various departments.
• Assist with travel arrangements and itineraries for staff and executives.
• Monitor office security and ensure the safety of staff and visitors.
• Handle office-related administrative tasks as assigned by management.

AVILLION HOTEL CAMERON HIGHLANDS

Job Description

Qualifications & experience

• - Minimum 3 years in a supervisory or managerial position. - Excellent communication, leadership, and problem-solving skills. Ability to handle multiple tasks and work under pressure. - High school diploma or equivalent. - Proficiency in hotel management software and Microsoft Office Suite.

Tasks & responsibilities

• - Manage front office staff, provide training, monitor their performance and resolve guest request & complaints. - Supervise Front Office daily operations. - Prepare daily operational reports, inventory and handle communication with other departments. - Respond to and manage emergency situations.

Benefits

• - Competitive salary and benefits package - Opportunities for professional development and career growth - A dynamic and supportive work environment - Employee discounts and perks - Hostel for employees

Momentus Hotel Alexandra

Job Description

Momentus Hotel Alexandra

Job Description